Ron Craft Cadillac

Review №1

Rating: 5

Excellent service

Date: 19 hours ago

Review №2

Rating: 5

They did a good job on my cadillac xts. Needs shocks all the way around, oil change and additional maintenance. No complaints.

Date: 22 hours ago

Review №3

Rating: 5

Date: 3 days ago

Review №4

Rating: 5

Date: 5 days ago

Review №5

Rating: 5

Monic is the best!!!

Date: a week ago

Review №6

Rating: 5

I made an appointment and the service was quick and easy. No problems.

Date: 2 weeks ago

Review №7

Rating: 5

I brought my vehicle in for a blowout tire and this was the first time in the last two years that an advisor came out of the office to assist me. Hope took care of the problem and since I had tire warranty she took care of the paperwork

Date: 3 weeks ago

Review №8

Rating: 5

The service department was quick and polite in servicing my car.

Date: 3 weeks ago

Review №9

Rating: 1

Have been in contact for the last 3 months about ordering a 2025 Escalade V when the ordering starts. Was told all along that I was first on the list and would be able to order at msrp when they got their allocations. Well yesterday I reached out to check on allocations and was informed they have not received any allocations yet but I was now told not going to sell at msrp but would be at least 50k upcharge. I have text messages to back all this up. Always been know around here as Ron Shaft and somethings never change.

Date: 3 weeks ago

Review №10

Rating: 5

Date: 3 weeks ago

Review №11

Rating: 5

Date: a month ago

Review №12

Rating: 5

Date: a month ago

Review №13

Rating: 5

Quick service

Date: a month ago

Review №14

Rating: 5

I recently visited Ron Kraft Chevrolet in Baytown, serve department and was thoroughly impressed with the level of professionalism and care I received the service staff that waited on me was Tim W and he was friendly knowledgeable, and went above and beyond to ensure that my vehicle was service to the highest standards I Highly recommend Ron Chevrolet in Baytown service department to anyone in need of quality automotive care

Date: a month ago

Review №15

Rating: 5

I have received excellent service each time I ve taken my vehicle in for service. It s always cleaned up and vacuumed. My visor is wendy. She always takes care of me.

Date: a month ago

Review №16

Rating: 5

Date: a month ago

Review №17

Rating: 5

Arturo was a big helped contacted me everyday regarding my car status.

Date: a month ago

Review №18

Rating: 5

I am very pleased with the service that was provided by the entire service staff. I want to thank Ms. Wendy and Ms. Monique for the superb and very courteous service that I received. Ladies keep the great work that you are doing up. Both receive 5 stars.

Date: a month ago

Review №19

Rating: 5

Ron Craft In Baytown Is The Place To Be.Great Customer Service !!

Date: 2 months ago

Review №20

Rating: 5

Date: 2 months ago

Review №21

Rating: 5

Date: 2 months ago

Review №22

Rating: 5

Date: 2 months ago

Review №23

Rating: 5

Excellent customer service.

Date: 2 months ago

Review №24

Rating: 5

Ron Craft provides great service. The staff is friendly and customer satisfaction is always a priority.

Date: 2 months ago

Review №25

Rating: 5

Date: 2 months ago

Review №26

Rating: 5

My experience overall was very nice. I really enjoyed the people personalities.

Date: 2 months ago

Review №27

Rating: 5

Date: 2 months ago

Review №28

Rating: 5

I had a funeral emergency today with lost keys. The manager was very professional and took my car back immediately. They had to take my console off and find the keys. With hot food in car, they had my keys found and car ready to go in 20 minutes. Theyre sense of urgency really showed!!!! Thank you!!

Date: 2 months ago

Review №29

Rating: 5

Excellent

Date: 2 months ago

Review №30

Rating: 5

Excellent service from beginning to end. My service personnel was courteous, polite and helpful. I was also asked the level of maintenance based on cost. Budget is important in 2023.

Date: 2 months ago

Review №31

Rating: 5

Date: 2 months ago

Review №32

Rating: 5

Great service for the price

Date: 2 months ago

Review №33

Rating: 5

Cannot recommend Mike Mafilou and Ron Craft Cadillac enough! I had a very specific vehicle (and price point) in mind, and Mike made my dreams come true! He was not only able to get me a great deal on my brand new Cadillac, he did it without the usual games. No waiting to talk to his manager , no clear coat or anti-theft markups. The finance department communication and customer service skills left something to be desired, but the sales team more than made up for it. I talked to many salesman in my quest for the perfect vehicle and while they all love to tell you they re not like other salesman, Mike is the only one that actually showed that.

Date: 3 months ago

Review №34

Rating: 5

Wendy, thank you so much for your knowledge and excellent customer service. I left feeling confident that my Cadillac is in top condition! The prices were comparable to non dealer companies!

Date: 3 months ago

Review №35

Rating: 5

Date: 3 months ago

Review №36

Rating: 1

Worst experience ever at a dealership. I dropped off my car a one week and 5 day for air condition/ compressor. customer service very unprofessional and no communication at all. (F). I will never go back to Ron Craft Cadillac again.

Date: 4 months ago

Review №37

Rating: 5

Date: 4 months ago

Review №38

Rating: 5

Had no issue with service and it was all done in a timely manner including the cleaning. Thanks

Date: 4 months ago

Review №39

Rating: 5

Date: 4 months ago

Review №40

Rating: 5

Wendy and many others, including the mechanic, really worked with me in getting my car in top shape. I appreciate every attention to my needs and details to my car. Headlamps are very important to my safety and upcoming inspection. Thank you to the Ron Craft team, and special thanks to Wendy for your assistance.

Date: 4 months ago

Review №41

Rating: 5

Date: 4 months ago

Review №42

Rating: 5

Service advisor was truthful about his knowledge on Cadillac. And also information inquiere on what he didn t know.

Date: 5 months ago

Review №43

Rating: 4

They were fast, professional, and courteous.

Date: 5 months ago

Review №44

Rating: 5

Very professional and courteous

Date: 5 months ago

Review №45

Rating: 5

Great customer service! They went above and beyond to help me! Timothy Wylie and Mr Andy made things easy and smooth. I have always received great service! Thank you Ron Craft for the wonderful trained staff.

Date: 5 months ago

Review №46

Rating: 5

Service was great and service advisor Wendy went out of her way to make sure everything was perfect

Date: 5 months ago

Review №47

Rating: 5

Quick in and out hidden gem

Date: 5 months ago

Review №48

Rating: 5

Date: 5 months ago

Review №49

Rating: 5

Date: 5 months ago

Review №50

Rating: 4

Date: 5 months ago

Review №51

Rating: 5

Quick and easy service! Everything was really great.

Date: 5 months ago

Review №52

Rating: 5

Went in for oil change and coolant leak. Service team also found that my turbo was making a sound it shouldnt. Turbo was replaced under warranty and heater inlet replaced to fix coolant leak under warranty. Oil changed and all issues repaired. Service advisor Tim kept me informed throughout the process.

Date: 5 months ago

Review №53

Rating: 5

Great, quick 15k service on my 2023 xt6 at Ron Craft... thanks Moniq

Date: 5 months ago

Review №54

Rating: 5

The staff was friendly, got the job done quickly and overall pleased with my service experience, thank you!

Date: 5 months ago

Review №55

Rating: 5

Brought my XT5 in for a Powertrain Warranty repair. No issue getting the repair completed at no charge. Was also repaired same day. Monic Cook is the best to work with!

Date: 6 months ago

Review №56

Rating: 5

I recommend Ron Craft Chevrolet/Cadillac to any and all needing great service on your vehicle! .i will definitely be going to them should my vehicle need more maintenance! .Wendy, my service advisor, was excellent! .

Date: 6 months ago

Review №57

Rating: 5

Excellent service at Ron Craft Cadillac

Date: 6 months ago

Review №58

Rating: 5

I was so pleased with my service I received this morning , service staff was great took care of my car and found a few other other issues that needed to be take care of. Was in and out

Date: 6 months ago

Review №59

Rating: 5

Service department was great.

Date: 6 months ago

Review №60

Rating: 5

Took my wife s car in Wednesday afternoon for an oil change and tire rotation. Elizabeth walked me through the steps. She was very professional and personable!

Date: 6 months ago

Review №61

Rating: 5

Date: 6 months ago

Review №62

Rating: 5

Highly recommend for knowledgeable and friendly service.

Date: 7 months ago

Review №63

Rating: 5

Date: 7 months ago

Review №64

Rating: 5

The workers were nice and polite! The service was nice too! I would recommend Ron Craft for services!

Date: 7 months ago

Review №65

Rating: 5

Great service

Date: 7 months ago

Review №66

Rating: 5

They make me feel very special.

Date: 7 months ago

Review №67

Rating: 5

Ms. Wendy was very nice and extremely helpful during my visits there. I would recommend you bring your vehicle here for service, they will treat you right

Date: 7 months ago

Review №68

Rating: 5

Great service!!

Date: 7 months ago

Review №69

Rating: 5

Excellent job

Date: 7 months ago

Review №70

Rating: 5

Great customer service and teamwork. Love this place.

Date: 7 months ago

Review №71

Rating: 5

Friendly and professional

Date: 8 months ago

Review №72

Rating: 5

Date: 8 months ago

Review №73

Rating: 5

Done the same day. That s service!

Date: 8 months ago

Review №74

Rating: 5

Staff was very polite, parts guy was great and service tech Brandon was amazing

Date: 8 months ago

Review №75

Rating: 5

Date: 8 months ago

Review №76

Rating: 5

Quick and fast service

Date: 8 months ago

Review №77

Rating: 5

Fast and Friendly service

Date: 8 months ago

Review №78

Rating: 5

He did a fantastic job

Date: 8 months ago

Review №79

Rating: 5

Elizabeth was very Professional & very knowledgeable and patient when I was trying to Redeem my points to use with my Oil change.

Date: 8 months ago

Review №80

Rating: 5

Date: 8 months ago

Review №81

Rating: 5

Tim was awesome! He kept me updated the whole time about the service being performed on my vehicle! Based on this experience I will definitely buy my next Cadillac at this dealership!

Date: 8 months ago

Review №82

Rating: 5

Berry good day my advisor was the best thanks again Mr. T Wylie.

Date: 8 months ago

Review №83

Rating: 5

Good service. Minimum wait!

Date: 9 months ago

Review №84

Rating: 5

Everytime I come to Ron Craft Monic Cook always takes great care of me. She is very professional and I always feel comfortable with my vehicle in her care. Keep up the great work Monic and the rest of the Ron Craft team.

Date: 9 months ago

Review №85

Rating: 5

Date: 9 months ago

Review №86

Rating: 5

Mrs. Monic was very helpful and made my bad situation better and took care of me and explained everything to the t. Thank you so much for your help. I would definitely go back when I need anything.

Date: 9 months ago

Review №87

Rating: 5

Got done in a timely manner

Date: 10 months ago

Review №88

Rating: 1

Worst experience ever at a dealership. I dropped off my car for repair and was told the problem was the battery. At which time, I was quoted 521.00 battery replacement and labor. I contacted the parts department to the dealership to check on the price of the battery because the cost was really bothering me. I spoke to Patrick in parts, and he not only provided the battery cost of 233.66, but he furnished the part#. Considering the battery cost, I felt that the labor was way too high to switch out a battery. The next afternoon, I arrived to pick up my car and decided not to let it go and spoke to the parts manager about my concerns. At which time, I found out the battery cost they were billing me for was 394.00, plus labor. I made the manager aware of the discrepancy and he approved for the cost adjustment to the battery I was quoted, plus the 65.00 in labor, so I accepted. Patrick in parts became aware of the situation and confronted me about the price and part number I discussed with him earlier that day. In that moment when he realized he made a mistake, I was advised in a very abrupt and rude manner that I can take the battery for the 394.00 or leave it because he is not price matching. Then he proceeded to walk off. Needless to say, the service manager overrides him. This form of customer services not only shocked me but is unacceptable. Not only was he rude and dismissive, but this was done in the presents of other customers awaiting parts pricing. He is an embarrassment to the dealership.

Date: 10 months ago

Review №89

Rating: 5

Date: 10 months ago

Review №90

Rating: 5

compared to my chevy sonic experience night and day

Date: 10 months ago

Review №91

Rating: 5

Date: 10 months ago

Review №92

Rating: 5

I was not very happy when I arrived because of the difficulties I had making the service appointment. David Gibson met me at my car, addressed all my concerns and had me on my way in less than the promised time. I would highly recommend Ron Craft Service Center, especially David Gibson, to friends and family.

Date: 10 months ago

Review №93

Rating: 5

The service manager, Elizabeth R went above & beyond. I got my car in & fixed in a timely manner. Thank you so much.

Date: 10 months ago

Review №94

Rating: 4

Date: 10 months ago

Review №95

Rating: 5

Good service, they fix everything without a problem.

Date: 11 months ago

Review №96

Rating: 5

Excellent and timely service

Date: 11 months ago

Review №97

Rating: 4

Yes, Diagnostics shouldnt be so expensive and take a day or two (which is what I was told) and without being offered a loaner. Otherwise, everything went really well.

Date: 11 months ago

Review №98

Rating: 5

Great Job on customer service and taking care of a recall in a timely manner.

Date: 11 months ago

Review №99

Rating: 5

Date: 11 months ago

Review №100

Rating: 5

Timely and friendly service

Date: 11 months ago

Review №101

Rating: 5

Always a pleasant experience. The staff is friendly and very helpful.

Date: 11 months ago

Review №102

Rating: 5

Great service

Date: a year ago

Review №103

Rating: 5

Wendy did an awesome job !!!

Date: a year ago

Review №104

Rating: 5

Great customer service answered my questions, timely responses, friendly, polite. I feel assured that the work is done correctly, the first time.

Date: a year ago

Review №105

Rating: 5

very friendly and helpful

Date: a year ago

Review №106

Rating: 5

Great customer service from the moment you drive up and during the time of my vehicle being serviced.

Date: a year ago

Review №107

Rating: 5

Great service, exceeds expectations in every way!

Date: a year ago

Review №108

Rating: 5

My service writer was Monic who was very helpful to Me. Even when She went to lunch she gave My paperwork to another nice service writer who acknowledged Me of my vehicle status until Monica returned. Now thats Customer Service that I can appreciate. Thanks

Date: a year ago

Review №109

Rating: 5

Ms. Wendy in the service dept. was extremely nice and very helpful.

Date: a year ago

Review №110

Rating: 5

Excellent service! Will be coming back every time my vehicle needs it.

Date: a year ago

Review №111

Rating: 5

Wendy service agent was so helpful and professional and Andy service manager was great he sat and talked with me for over 45 minutes to help me with the issue. Thanks.. If anyone has a cadillac issue take it to them and ask for Wendy.

Date: a year ago

Review №112

Rating: 5

Monica is always GREAT

Date: a year ago

Review №113

Rating: 5

Everyone was very professional and helpful making it a great experience!

Date: a year ago

Review №114

Rating: 5

Date: a year ago

Review №115

Rating: 5

Today I went in to get an oil change for my Cadillac CTS. I normally look for Wendy but she wasn t in today. Elizabeth took good care of me. She informed me what other items my car needed and ensured me it would take approximately 1and 1/2 hours. She also asked if I wanted my car to go through the car wash, which I did? Once again, I received nothing but positive and professional performance. Everyone was friendly as always.

Date: a year ago

Review №116

Rating: 5

Great experience always. Always take care of me and my vehicle.

Date: a year ago

Review №117

Rating: 5

Excellent customer service

Date: a year ago

Review №118

Rating: 5

Great job got me in quick fixed problems and got me out quick

Date: a year ago

Review №119

Rating: 5

Date: a year ago

Review №120

Rating: 1

The gentleman needs to be talked to in the parts department.....his name was Edwin serious disregard for the elderly and no remorse I will be calling to speak with the GM personally ......Ive bought parts from Tonia at this location for over 6 to 7 years and she would NEVER had let someone act like that working for Ron craft

Date: a year ago

Review №121

Rating: 5

Great place with great customer service.

Date: a year ago

Review №122

Rating: 5

Gr8 job, they were very busy but i was able to get my service completed timely. Thnks

Date: a year ago

Review №123

Rating: 5

Date: a year ago

Review №124

Rating: 5

The lady that helped me get my oil change done was awesome and very friendly. This was the best experience.

Date: a year ago

Review №125

Rating: 5

We always have a great service experience at Ron Craft, and appreciate the professionalism of the staff! This is what keeps us coming back for routine maintenance.

Date: a year ago

Review №126

Rating: 5

Very nice.

Date: a year ago

Review №127

Rating: 5

Very good experience with Rion Craft Chevrolet and Ms. Wendy Morrison, service advisor

Date: a year ago

Review №128

Rating: 5

Date: a year ago

Review №129

Rating: 5

Great service.

Date: a year ago

Review №130

Rating: 5

Miss Wendy has always been excellent at building trust with any concern I have . This time it was a big one but she got with the Techs told me how long it would take. She never promised what was not possible. The service guys did good work in the time promised. That meant so much.

Date: a year ago

Review №131

Rating: 5

Date: a year ago

Review №132

Rating: 5

Need to schedule ahead of time just an oil change however they did wash the car when they finished

Date: a year ago

Review №133

Rating: 5

Their care for you and your vehicle is excellent, from the time you arrive until you drive off the lot. Coffee and donut while youre waiting, even watch your car for free.

Date: a year ago

Review №134

Rating: 5

I m a long time Ron Craft customer having purchased four Chevrolet Tahoes and one Cadillac SRX through the years. I ve purchased from only two salesmen - Gerald Martin (RIP) and Mike Isham (retired). Those guys were the absolute best, and I was blessed and thankful to have done business with them! Wendy Morrison was my service advisor on my most recent visit. She was very professional and helpful and answered all of my questions. She represents Ron Craft Chevrolet very well! In all of the years I ve done business with Ron Craft I ve never had a bad experience. Customer satisfaction is their goal and they work hard to make sure that happens. Just thought of an edit to make on this review: While I was at the dealership, Wendy connected me with salesman, Chad Jones. Chad was friendly and professional, answered questions and showed me a couple of vehicles. I plan to make a purchase in the near future & will definitely do business with Chad!

Date: a year ago

Review №135

Rating: 5

Date: a year ago

Review №136

Rating: 5

Great and prompt customer service and friendly employees.

Date: a year ago

Review №137

Rating: 5

Date: a year ago

Review №138

Rating: 5

Great service

Date: a year ago

Review №139

Rating: 5

Date: a year ago

Review №140

Rating: 5

Real good customer service and fast

Date: a year ago

Review №141

Rating: 5

Very informative theough out the repair process. Servive person Elizabeth was great from start to finish!

Date: a year ago

Review №142

Rating: 5

Andy and David Gibson were very helpful, courteous, friendly, and supportive. You have won our business.

Date: a year ago

Review №143

Rating: 5

No came out to help me so I had to go in the service department. While standing there the employees ignored me until a female employee asked had I been helped and told me to go to one of the advisors desk . The advisor was very nice and helpful to me afterwards.

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 5

Great customer service. My service advisor Elizabeth is very tentive with her customers. She will go way beyond on her job with customers.

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 5

I get my vehicle service there.

Date: a year ago

Review №148

Rating: 5

Excellent service Service adviser was really friendly and explained to me the process very well

Date: a year ago

Review №149

Rating: 5

Ms. Wendy and Ms. Elizabeth did a great job with taking in my vehicle getting it diagnosed and explained the costs associated with the repair. Definitely will be a repeat customer.

Date: a year ago

Review №150

Rating: 5

Date: a year ago

Review №151

Rating: 5

Date: a year ago

Review №152

Rating: 5

Date: a year ago

Review №153

Rating: 5

Date: a year ago

Review №154

Rating: 5

Elizabeth is awesome Very professional

Date: a year ago

Review №155

Rating: 5

Excellent customer service

Date: a year ago

Review №156

Rating: 5

Great and fast service.

Date: a year ago

Review №157

Rating: 5

Date: a year ago

Review №158

Rating: 5

Quality service and great waiting room.

Date: a year ago

Review №159

Rating: 5

Wendy was very helpful from start to end

Date: a year ago

Review №160

Rating: 5

Date: a year ago

Review №161

Rating: 5

Date: a year ago

Review №162

Rating: 5

Date: a year ago

Review №163

Rating: 5

Arturo made my time at the dealership a great time and I will be coming back to do business with Ron craft because of it.

Date: a year ago

Review №164

Rating: 5

Very pleased with the overall service from Ron craft Cadillac. Everyone there, helpful, and very courteous. They had my car in and out in no time. Would highly recommend.

Date: a year ago

Review №165

Rating: 5

Date: a year ago

Review №166

Rating: 5

Adviser was concerned about my needs

Date: a year ago

Review №167

Rating: 5

I had a recall on my CT5 and did a walk in after a doctors appointment. The Service Advisor said they would work me in. He was very Professional, helpful and nice. He even had my car washed.

Date: a year ago

Review №168

Rating: 5

Date: a year ago

Review №169

Rating: 5

Service was excellent Everyone was nice .

Date: a year ago

Review №170

Rating: 5

Date: a year ago

Review №171

Rating: 5

Wonderful customer service

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 5

Date: a year ago

Review №174

Rating: 5

Art was super accommodating and very friendly. I loved the convenience of the concierge service. Gennifer and the other representative were also very nice and made the pickup/drop off a pleasant experience. I was impressed with the quick process.

Date: a year ago

Review №175

Rating: 2

Date: a year ago

Review №176

Rating: 5

Never had any issues. Wendy is great!

Date: a year ago

Review №177

Rating: 5

Everything was good good customer service!

Date: a year ago

Review №178

Rating: 5

Date: a year ago

Review №179

Rating: 5

Elizabeth was very professional and friendly.

Date: a year ago

Review №180

Rating: 5

Excellent service

Date: a year ago

Review №181

Rating: 5

They were very helpful kept me informed from start to finish and were quick to get my car fixed and back to me.

Date: a year ago

Review №182

Rating: 5

Date: a year ago

Review №183

Rating: 4

Date: a year ago

Review №184

Rating: 5

Excellent service center and customer service! No other service center like Ron Craft!

Date: a year ago

Review №185

Rating: 1

If I can give them a 0 stars I would. I called and emailed to purchase a vehicle they had in stock. They answered once and after that no answer. I even messaged one more time and nothing. I checked if the vehicle was still online and it was, they next day it was gone so I figured it was sold. A few days later it was back online with new photos. I ended up calling their sister dealership Porsche River Oaks since they are owned by the same organization and have a good relationship with a sales representative there. I was able to make a deal with the sales representative but they refused to release the vehicle to the dealership even though an agreement was made and signed, their excuse was that they had an appointment the next day that needed to be held before releasing to another dealership. That corporate policy sounds ridiculous first of all and second I had contacted the dealership first a week before and had not gotten an answer even after being persistent. Well that has been the worst service I have received to date from a dealership. I want to thank Len from Porsche River Oaks for trying to get the deal going but I know he had his hands tied on this one. I hope that suppose corporate policy gets removed specially when you have a client that already has been reaching out for a week and has had to reach out to another dealership for their help, works out a deal on paper and still isnt able to close that deal because of arrogance. Please dont go here completely do not recommended.

Date: a year ago

Review №186

Rating: 1

I just moved to Baytown and this Cadillac dealership is convenient for me. I decided to go get an oil change and the customer service representative and the service department told me that they close at 1 o clock. I googled their hours. Online in on the door. It s a 2 o clock. I got there at one. Just to be turned around. And I will not return. Because I didn t feel any customer service when I pulled up. I had to get out of my car and walk him just to ask for change when they were too young man standing outside

Date: a year ago

Review №187

Rating: 2

Im giving 2 stars instead of 0 because they will at least look at our car when we bring it in. But again the Cadilac suv is sitting broke down at gas station, its 2.30p and still no Tow truck!!! And you know JOBs dont care about your excuses. My husband OScar bought this Cadillac maybe 3yrs ago and it keeps quitting, on Vacay, at red lights, but they say nothing wrong! I told him take pics when tow truck arrives! andocumentdocument everything!!!

Date: a year ago

Review №188

Rating: 1

Do not recommend. My check engine light came on at 34k miles. Two women said two different time periods to repair the problem. But they were unable to provide me with another vehicle to drive in the meantime. So I can t turn my car in. What s the point in having a new car. I went and had an oil change and a man in service I believe his name was Kevin idk. Made a bunch of empty promises after a horrible wait time and mess up on their part. This whole situation with bad experiences started when I bought it. The salesman promised to fill my car up when I picked up my plates lol he had already left the company that fast. 100 percent don t recommend, they will tell you ANYTHING to sell you a car. I will trade mine in and not buy from here again.

Date: 2 years ago

Review №189

Rating: 5

Excellent dealership whether you are buying a car or servicing your car. (SALES) If you are a serious buyer they will work with you to get you the best price, I was very happy and satisfied with my new 2019 Silverado. (Service) I take my car for every recommended service, they are fast, good waiting area, and great coffee.

Date: 2 years ago

Review №190

Rating: 4

Date: 2 years ago

Review №191

Rating: 5

Good service and super fast

Date: 2 years ago

Review №192

Rating: 1

Price gouging for vehicle services! I came by to service and diagnosed my vehicle 2011 Cadillac SRX yesterday. I was told by Mrs. Cook that the diagnostic fee would go to any repairs, I would off done to service my vehicle. I told her okay, I understand. I received my diagnostic by text and my vehicle needs alot to be fix , the price for total was over $6,000 dollars. So, I called and explained it was too much for me to fix in this moment and that I was not able to fix my vehicle. Mrs. Cook, told me since I am not repairing my vehicle, I would have to pay $700 for just the diagnostic fee and I told her the fees for last November was between $150 and $300. Mrs. Cook response was the prices went up alot this year.

Date: 2 years ago

Review №193

Rating: 1

Very bad customer service I called early to do oil change and the lady said you can come before 6 because we close at 7 I left my job and came in they said sorry we closed and it was 5.30 And she said I apologize for that and I don t know who answered the phone or maybe she didn t know what time we are close how come people who work in the place don t know what time they close

Date: 2 years ago

Review №194

Rating: 1

Absolutely terrible. Long story short, take the extra time to go somewhere else. I will not be back. I bought my Cadillac from them last year. The first oil change they broke something under the car, didn t tell me and released it back to me. I had a puddle of oil leaking from my car and had to take it back. Took it back they admitted they broke something and replaced it, however they were so lazy they never cleaned the pan underneath and it was still leaking in my garage. Every time they return the car it was dirty. They couldn t even do a complimentary wash with their wash bay in the back of the service warehouse. They then offered me a car detail and wash when I gave my availability the Service Manager ghosted me. Never responded after multiple attempts. Then I got a check engine light recently. Took it in Monday morning at 7 am and did not hear from them until 2 - and that s because I had to call for an update and they had not even started on my car. Then they called me 30 minutes later and said they couldn t find anything and released the car to me. The next day the check engine light came on again. I decided to take it to another Cadillac dealership and they found a pump and a valve broken that was causing the check engine light.

Date: 2 years ago

Review №195

Rating: 1

rude service people

Date: 2 years ago

Review №196

Rating: 1

Date: 3 years ago

Review №197

Rating: 5

Date: 3 years ago

Review №198

Rating: 1

After much agony I finally found something that made me excited after all the hardships I ve been through living in Lake Charles La, dealing with the aftermath of a hurricanes, flooding and a freezing winter. I finally found a GMC Acadia I loved everything about. I traveled 2 hours to purchase this vehicle and 11 days after doing so the truck broke. While driving home this brand new 2020 GMC Acadia stop in the middle of the road, I almost loss my life. The transmission is gone and electrical problems!!!!!!!!!!!!!!! I called the dealership and spoke with the someone by the name of Chad Jones. This guy and everyone affiliated with this place is an absolute joke. DO NOT WASTE YOUR MONEY HERE. My money is wasted and more money will be wasted on a lawyer. Nothing good will come from this. Everyone of you will pay for your wrong doing in life.

Date: 3 years ago

Review №199

Rating: 2

Was hoping to find a good close by Cadillac dealership services, probably it s good for someone who don t mind to wait. They out of loaners and long waiting time even when you have an appointment. 2 stars because the front desk advisor lady was super nice.

Date: 3 years ago

Review №200

Rating: 1

I spoke with Kevin Sampson about a used vehicle yesterday. I dont live in the area so a family member checked it out for me. I had facetimed with them and asked about the listed internet price. It was $6,000 less than the price written on the car but Kevin said that they would honor it. Now less than 24 hours later they refuse to honor the price after I have my financing in place.

Date: 3 years ago