Embassy Suites by Hilton Austin Downtown South Congress

Review №1

Rating: 5

Nice hotel. One bedroom suite was awesome on the 9th floor. Rooms: One bedroom suite is awesome Nearby activities: Yeti bar! Safety: Key for elevator at 10pm along with sliding door in front Food and drinks: There is a bar downstairs

Date: 4 days ago

Review №2

Rating: 4

We only came for the night and flew out early so we couldnt really enjoy the hotel as much.

Date: 6 days ago

Review №3

Rating: 1

Great location, horrible rooms and parking area. The lobby is deceptively lovely and the breakfast area was spotless with great food offerings. Sadly thats all this Hilton property has going for it. The parking area and sidewalk to the hotel entrance are covered in bird poop--there are literal mountains of it. Suitcase wheels and shoes are absolutely tracking bird feces inside the hotel, so if youre concerned about birdborne illness like listeria or meningitis you should book elsewhere. The rooms are in various states of disrepair; lots of dust mixed with hints of mildew and hair from previous guests. Broken ice machines, broken elevators in the garage...I discussed every detail of what Ive shared above with hotel guest services and with Hilton corporate. I received a verbal apology from staff and havent heard back from corporate (case #218931560). I wouldnt recommend this hotel to anyone and will probably avoid staying at Hilton hotels altogether. Nearby activities: South Congress shops and restaurants are within walking range.

Date: a week ago

Review №4

Rating: 1

Worst hotel stay yet. The rooms are so dated and had an extreme wet carpet odor that was so unbearable we moved rooms only to get a new room that smelled exactly the same. There were no standard bed pillows, only a few square pillows that made sleeping very awkward. The AC intake vent was dirty and thick of dust. The parking garage is full of graffiti and not kept up. The only thing this hotel has going for it is its location, that than that I truly believe you get a more premium stay at a reputable 1 star motel than here.

Date: a week ago

Review №5

Rating: 1

I suggest staying elsewhere. This team is fairly incompetent and it seems like no one knows whats going on half the time. Plus, its gross. 1) Checking in, we were given a room that wasnt fully accessible (key only worked for 1 room, other was not cleaned). Had to wait for another floor to open up. 2) 3 other patrons throughout that first day were also having issues with their booking. 3) Rooms are pretty gross. Very humid and moist, with a moisture smell. Rotten/moldy doors. Unkempt furniture. Leaking faucets. Bugs. AC didnt get cool. The whole 9. This place is so old and hasnt been upkept. 4) Overheard many other patrons having booking issues as we walked past the lobby. 5) Day 2, our doors/keys stopped working, locking my suite mate out of his room in the middle of the night. Engineer couldnt fix it and gave up, said hed bring a stopper and didnt. Next day, my key locked me out as I was in the middle of changing clothes for an event - so I couldnt access my room - had to get new keys made and my suitemade had to sync up to swap out. Was late to my event, and there was a stopper inside the room so they came in and presumably were fiddling with shit to make my key not work anymore. 5) I had upgraded my room and purchased late checkout a week before - they still charged me a $35 late checkout fee. Lol, at a point of where they should be refunding me for their terrible hotel, they instead charged me extra. People barged into the room 3-4 separate times, unannounced, and never said a word. No calls. No texts. They obviously had my number because they texted me about the late fee. So this person(s) were walking into our room as we were getting dressed and packing and walking out without acknowledging the situation. Total violation of privacy. Cost me like $1,200 for 3 days and was a terrible choice. I was very polite and understanding at the start, but by day 4 I was over it, and them sending me a text (after barging in the room unannounced MULTIPLE TIMES and uninvited without calling, texting, or addressing us in the room) saying theyre charing a late checkout sent me over the edge. Stay far away. And to management, you need to host some internal meetings and get your shit together. In my eyes, you owe me a refund but Id argue your team is too incapable and ignorant to even know how to start that process. In addition to this review, Ill be calling to leave a complaint. Im far from a Karen but you guys need to be closed.

Date: a week ago

Review №6

Rating: 4

Staff very pleasant. Great amenity like free breakfast and two free drinks for happy hour and snacks. Hotel is outdated and although very spacious with refrigerator and microwave, musty smell in most rooms. Location is excellent, right off bat refuge and lake path. Close to many restaurants and shopping.

Date: a week ago

Review №7

Rating: 4

Very nice rooms and hotel overall. However, be prepared to hear traffic and road noise all night. Some of the guests are extremely obnoxious and loud.

Date: 2 weeks ago

Review №8

Rating: 1

Do not like to leave negative reviews but seeing this place has 4 stars I feel like I need to add my 2 cents and another 1 star review. I would not recommend staying here. Bad check in experience. Rooms not ready at 4:00 PM, were told they were short on housekeeping staff. Took our #s and said they would text us when rooms ready. We sat in lobby and watched dozens of people come in and get rooms and we finally went back to desk and they clearly had forgotten us. Room smelled terrible. Some of my colleagues had same experience. Furniture dirty, torn, stained. When I asked to move rooms because of smell the receptionist asked if it was really that bad (?) uh, yeah, it was. I stayed one more night in that room until it became unbearable and then moved next day. The musty smell might have been partly due to the crumbling walls from a leak outside my room where the ice machine was. (although it also just smelled generally unclean and bordering on urine smell) They had high-powered fans sitting on the floor outside my room trying to dry the area and blow the stink of mildew away. It wasnt working. We all had crickets in our rooms. I guess crickets are a thing this time of year in TX so not sure you can say much about that, other than, we were working nearby in the Hyatt, and I didnt see any crickets there. Cold showers every morning. When I texted them (Oh BTW - dont try to use their phones to call the front desk, they dont work, text is the only way to communicate with hotel staff) They said they sometimes have issues with the hot water in the mornings It was every morning, you know, when you need to take a shower. A freezing cold shower. Hey I guess people pay a lot of money to do cold plunges, so enjoy! Only thing I can say is the staff is mostly pretty nice, I feel bad for them as they must spend their days apologizing for al the issues this place has. The Hyatt near by is pretty nice. Maybe try over there if you want to stay in this area.

Date: 2 weeks ago

Review №9

Rating: 4

Hotel is in a great location and the rooms are quiet. Breakfast and happy hour included. Only took off 1 star due to all the crickets. There were crickets swarming the hotel - they were in the guest rooms and literally falling out of the ceiling in our conference room. Walkability: Downtown Austin is just a short walk over the bridge.

Date: 3 weeks ago

Review №10

Rating: 5

Date: 3 weeks ago

Review №11

Rating: 1

$35 fee to check in at 11:30. Frequent traveler and have never encountered early check in fees at other properties. Generally if a room is available the front desk is happy to accommodate. Used to be called customer service. Will stay at Marriott next time. Doesn t happen with Bonvoy. Beware.

Date: 3 weeks ago

Review №12

Rating: 3

Could do better--lots of problems during our stay--very disappointed

Date: 3 weeks ago

Review №13

Rating: 3

1) asked sheets for sofa bed and was being told that the staff will help to set it up, unfortunately hours later, they just left the sheets outside of your room floor. 2)found out the bath soap is out after 1 pump, they had forgot to fill It up. 3) $48+ fees for overnight parking, much higher than other hotels in same area. Nearby activities: parks Walkability: close to river

Date: 4 weeks ago

Review №14

Rating: 1

Ac didnt work in the room also they were supposed to move from one room to a better one but I guess they changed there mind in the end. Also 2 towels in the bathroom isnt enough for a 3 day trip. Just a bad experience to be honest

Date: 4 weeks ago

Review №15

Rating: 3

Place was alright but I feel like it needs an update or just better up keep overall of the property. The whole building had a high humidity issue seemed like. Our room A/C struggled the entire time. Felt a little dirty in places. Parking very expensive. Staff was nice

Date: a month ago

Review №16

Rating: 1

Charging $48 a night for parking is insane. Never coming back and blacklisting this location for my company.

Date: a month ago

Review №17

Rating: 4

Okay bedrooms. My room keys kept failing, they never refilled the shampoo bottles when they did room service, and most days they skipped doing it lol, my showers hot water stopped working for two days (although when I told them, someone came and fixed it within a day) and whats outrageous was that they charged $42 bucks for each night you used their parking (which was at the third floor of a building and the elevators werent working) not even public parkings nearby were that expensive. The staff was very kind and helpful. I liked the location a lot.

Date: a month ago

Review №18

Rating: 1

Awful hotel. There was an ANT invasion in my bedroom and bathroom, they stung my feet really bad. Plus some small roaches. The water runs with dirt. Everything smells like humidity. The AC doesn t work very well. Internet is super slow. I DO NOT recommend staying here.

Date: a month ago

Review №19

Rating: 2

I have stayed at this hotel twice due to business trips, spending a total of nearly two months here. Unfortunately, I can only give it 2 stars, mainly due to the bedbugs and other insects that have not been dealt with for the past two years. Two years ago, during my first stay, I was bitten by bedbugs after just a few days. I was moved to another room on a different floor. This time, the same thing happened I was bitten again, and once more, I was relocated to another room. I also filled out a compensation claim form, but I was never informed when or how my complaint would be addressed. It probably ended up in the trash. The rooms are not thoroughly cleaned. Under the bed, you can find other dead bugs, fruit seeds, hair ties, and bottles. If you want to go for a morning swim, be prepared to fish out insects from the water yourself it was the same story every day. Unfortunately, after returning home, the bedbugs came with me. The breakfasts are not satisfactory, especially if youre staying for a longer period (a month or two) or traveling with a child. There are no vegetables, cheeses, or cold cuts everything is fried and heavy. Another persistent issue is the daily harassment by staff asking about Hilton Members points. You cant enjoy your breakfast in peace because these people approach you every day. The only positive aspects of this hotel are its fairly good location and the view from the window (but not in all rooms). Equipment like the iron and hairdryer works well. Overall, I do not recommend this hotel, and I will do my best to ensure that my boss does not book this hotel for any future stays for our staff.

Date: a month ago

Review №20

Rating: 4

Pretty nice hotel. Great rooms, decent breakfast spread, but location is kind of a hike from any restaurants. Service was as expected, but holy cow! Look out for the lady with the IPAD!! Super aggressive salesperson trying to get you to listen to her vacation destination pitch. They offer points for listening to their presentation, but they get really pushy about getting you to commit to a destination and date and to pay up front!

Date: a month ago

Review №21

Rating: 1

Unclean rooms and very poor service

Date: a month ago

Review №22

Rating: 4

Great hotel in the Congress ave. Area

Date: a month ago

Review №23

Rating: 1

I recently stayed at the Embassy Suites in Austin, Texas, and had a series of frustrating experiences. I arrived at 6 pm, and my room was not ready upon check-in, which was already disappointing. Once I finally got into the room, it was uncomfortably hot at 76 degrees. I lowered the AC, but it never got cold. Despite having maintenance come and fix the issue, the room remained warm throughout my stay. To make matters worse, I was asked to pay for an upgrade even though I am a Diamond member. This was particularly frustrating and felt unjustified. Additionally, the parking fee of $48 per night is exorbitantly high. Overall, the stay was far from satisfactory, and I would not recommend this hotel based on my experience.

Date: a month ago

Review №24

Rating: 3

There s no valet services, the parking garage is in another building and the elevators don t work at all, had to carry all of our luggage s and step down the stairs and walk to the hotel. The front desk staff is very unprofessional.

Date: a month ago

Review №25

Rating: 4

Date: a month ago

Review №26

Rating: 1

*UPDATE* Even WORSE than before. Everyone at the front desk is great, including Mr. Jones and he has been doing everything in his power to accommodate me, but the amount of issues that occurred this time has pushed me beyond my breaking point. I had to change my room twice before my second day out of a six day stay. The first room smelled like a dead body, then the second the A/C didnt work at all. Out of six days, room service NEVER came, only to bring fresh towels after having to beg for them. They came in and removed my garbage can and never even replaced it. I not once had a made-up bed, and none of my dirty towels were even taken away. I asked the cleaning lady if she was going to clean my room, and she said, we dont clean those rooms, and stated this to another person in a different room as well. I give up on this hotel. I ve tried my best but can no longer give this hotel my business. PLEASE DONT MAKE MY MISTAKE! The Embassy is always my go-to hotel when im in Austin for work, but they really need to upgrade their rooms as well as the building. The front dest staff and food service staff is as always amazing. But the last time I was there they couldnt get my digital room key to work my entire stay and that cost me points, no fault of their own but this brings me back to my original point of a needed upgrade(system included), and please fix ALL the elevators(especially in the parking garage). This hotel is in a prime location in the city and will usually be my go-to, but please put some work back into it. Walkability: Prime location, across the bridge from downtown, and thats literally all!

Date: 2 months ago

Review №27

Rating: 4

My closet of a room was ok. Really hot. Ac never caught up

Date: 2 months ago

Review №28

Rating: 5

Our stay at Embassy Suites in Austin, Texas, was exceptional! The suite was spacious, clean, and comfortable, providing a perfect home away from home. The complimentary breakfast was a great way to start the day, offering a wide variety of delicious options. The evening reception was a nice touch, with snacks and drinks that made our stay even more enjoyable. The staff was friendly and attentive, ensuring we had everything we needed. The location is convenient, making it easy to explore all that Austin has to offer. Highly recommend for both business and leisure travelers!!

Date: 2 months ago

Review №29

Rating: 5

You solve the crickets issue and I have enjoyed the pool and I have a question do you feed the turtle in the copper waterfall Food and drinks: Breakfast was good

Date: 2 months ago

Review №30

Rating: 4

Date: 2 months ago

Review №31

Rating: 3

Nice hotel with a good location. Great breakfast and happy hour. However service was less than great compared to other Hilton hotels we have stayed at. Rooms were not cleaned well, towels and coffee not replenished and impossible to cool the room to a good level of comfort. Would definitely choose another hotel next time we visit Austin.

Date: 2 months ago

Review №32

Rating: 5

Date: 2 months ago

Review №33

Rating: 2

Stayed here one night to escape the hurricane in Houston. Was a horrible stay and even worse customer service. We had two roaches in our bathroom, our WiFi didn t work even though we re Hilton Honors Members, $48 to park and then you have to self park in a parking garage whose elevator isn t working. We were told to park on levels 3 or 4 but then you had to climb down all those stairs to get back to the lobby. Booked a suite for three people so we had the sofa bed - it had no bedding at all- not an additional sheet or blanket in the room! We shared our concerns with the front desk staff and they couldn t have cared less! Just kept saying they were sorry and they d look into it. Always stay at Embassy Suites when we travel and this was the worst experience we ve ever encountered!

Date: 2 months ago

Review №34

Rating: 5

It s not a five star hotel by any means but it gets five stars as a great place to stay in my book. Breakfast included, and it was good too. Sausage, bacon, eggs, hash browns, bagels, toast, cereal, yogurt, etc. Nice little bar and lounge area. Clean rooms with a sofa and big TV s. I think they should out larger pillows. The pillows are little squares not rectangles. Front desk service was polite but I wouldn t say warm. Great location to stuff in both sides of the river: South Congress shipping and food is a ten minute walk. And 6th street the other direction.

Date: 2 months ago

Review №35

Rating: 3

Great location and decent breakfast. Other than that, I will not stay here again. First, parkade is in a separate building, and at check-in, staff did not say how to get in or where to park. I love being able to pick your room and just go up, but once we got there, the app told me I had to see the front desk. The man at the front was not very clear and simply stated that digital keys didnt work there. Got up to our room, and it was disgusting. Extremely outdated, dirty, and broken faucet. Went straight back down and asked for a different room. The front didnt really say anything and gave us a different room. 2nd floor had a beautiful view of the roof, and the noise from the atrium was intrusive. The room was somewhat clean, but the furniture had stains, 3 towels (fam of 5), and no bedding for pull-out. NO fan in the bathroomand it was super dark! Cocktail hour consisted of 1 small drink and people hoarding trail mix and crackers in water cups. Breakfast, I will say, was good. Omelet station, good fruit. Atrium is nice, open, and great decor. The staff for food service were wonderful. We paid for late check out, and when we came up from breakfast at 1030am, we were locked out of our room. Hubby had to go back down to fix keys and was told they didnt have late check out. Packed up and left. On our way out they man at the front asked why we were leaving early when we had late check!! The hotel rooms need a complete Reno and having to constantly go and ask for things was a bit of a pain.

Date: 2 months ago

Review №36

Rating: 4

Nice hotel, happy hour was good. Only issue we had was the guy checking us in at the front desk took forever to get us our keys and rooms and was kind of rude about it like we were the inconvenience, Im sorry it shouldnt take over 25 minutes to check in when theres no line and we are the only ones standing in the lobby.

Date: 2 months ago

Review №37

Rating: 2

I stayed at this hotel June 2024. It is close to the Conrgress Bridge where the bats are. The got the bat package because it offered free parking, evening drinks, and late checkout. The rooms are very expensive and this added to the price. When we checked in no one said that the elevator was NOT working in the un-attached garage and that maybe we should unload our bags before parking the car, which had to be on floors 3,4, or 5 for this hotel. of course the 3rd floor was full. When they advertise the free evening drinks it doesnt say until 5:30pm. We returned from a day out at 5:33 and they wouldnt let us have the drinks. It was incredibly petty. When I mentioned via text to them Jonathan said sorry and that he would give me 10,000 points to make up for it. Of course, I never received the points. Frankly, we would have rather had the drinks, but actually received nothing. I also, called to ask for a copy of my hotel bill, and the person who answered the phone seemed really put out by it. I know it was a lot to ask. However, the saving grace of this hotel is the excellent breakfast, but only until 9am...that was included.

Date: 2 months ago

Review №38

Rating: 2

the lobby is is infested with these creatures

Date: 3 months ago

Review №39

Rating: 4

In my particular room, both beds had mattresses that may have needed replacing and the pillows were not great; however, everything else was great! The staff was friendly and attentive and the place was clean and well-kept from what I saw. Id gladly stay there again.

Date: 3 months ago

Review №40

Rating: 4

Date: 3 months ago

Review №41

Rating: 5

Date: 3 months ago

Review №42

Rating: 5

Loved the spacious rooms and view. Social hour time was great and breakfast was a large spread of breakfast! Rooms: Loved the size. Did not get Hilton sodas or waters daily but that s ok. Nearby activities: Boat cruise, parks and food all accessible. Beware no handicap parking and parking lot elevators broke. Walkability: Walked to car rental, bbq and boat cruise. Always felt safe. Food and drinks: The bar was open and friendly staff.

Date: 3 months ago

Review №43

Rating: 4

The hotel stay was fine. What I find unacceptable is the parking garage. I can t believe Hilton allows it. I realize that the parking garage may be maintained by another company, but the current state that it s in should be addressed. The third floor elevator call button remains unusable, and the graffiti in the stairwells leaves a sketchy vibe to the whole garage. I really think the property owners should reevaluate the garage and invest in upgrades. The $49 parking fee is appalling, especially for it not being connected to the hotel in any way, and there s no valet! I ve paid less to park at Chicago hotels! That parking garage isn t even worth a $15 charge! Austin is up and coming, and is a wonderful city, and the parking garage would give newcomers a bad first impression on how the city does things.

Date: 3 months ago

Review №44

Rating: 4

The parking garage is pretty sketchy and it s not an easy walk from the garage to the hotel. This Embassy needs a refresh.

Date: 3 months ago

Review №45

Rating: 2

Gross and Sad Property. The rooms are old and musty, little has been done to improve the property in what seems like 10 years. The sketchy $48/day parking garage is not even connected to the hotel. The carpeting in the room was dirty and patched up. The absolute best part of the stay was the guys at the front desk. Otherwise, I spent the weekend wishing I had booked the JW Marriott. Lesson learned. As a frequent traveler and customer of the Hilton family of Hotels, this is not a standard hotel. Rooms: Large and Old. The AC works intermittently, as it goes from hot to cold through out the night.

Date: 3 months ago

Review №46

Rating: 3

love it but the front desk do not answer the phone because they are busy but are literally doing nothing and in the night i heard noises and the ac would turn on and off

Date: 3 months ago

Review №47

Rating: 5

Our stay was so nice and our favorite person was Jonathan at the front desk

Date: 3 months ago

Review №48

Rating: 3

Great location, great service all around, room needs repairs.

Date: 3 months ago

Review №49

Rating: 2

Stayed here for 4 nights and chose the location to stay within the Hilton portfolio and close to the heart of downtown. The location is good and within walking distance of many bars, restaurants, and across the street from the Congress Ave Bridge if youre interested in seeing the bat colony. However, the rooms are in severe need of refurbishment. They are extremely old and dated and look worn. Service was decent, but knocking back stars as they use the 3rd - 5th floors of the adjacent parking garage and had no urgency in fixing the broken garage elevators or offering valet to accommodate the struggle of hauling luggage or traveling up and down the mandatory 3 to 5 flights of stairs every day. Not worth the location until remodeled. Rooms: The rooms are very old and dated. Nearby activities: Famous and large bar colony across the street. Convenient spot for viewing and walking the river/downtown. Noteworthy details: Parking garage elevators were not working nor being fixed.

Date: 3 months ago

Review №50

Rating: 5

The breakfast here is absolutely amazing And the happy hour is really cute. I love the lounge area that makes it comfortable for anyone that wants to have a business meeting or chitchat with friends. I will say the bar is great as well - i m a big fan of the live succulent plants that they have everywhere

Date: 4 months ago

Review №51

Rating: 1

100% do not recommend this sad, gross, Embassy hotel here in Austin. We chose the location because it s near the Palmer Event Center where we are attending a conference and we ve stayed at some Embassy Suites that are newer and thought we d give it a shot. But, what a SAD PLACE. Parking is $48/night which is outrageous even for Austin. You can stay at nicer hotels in bigger cities for less Miami was less. Their $48 parking garage comes with fresh human feces in the stairwell. Parking garage 3rd floor button is broken so it can t be called and you re forced to use the stairwell although who knows what disgusting lurks in that elevator. With the elevator buttons in the hotel, 2 out of 3 don t light up and the ding is hit or miss on working. There are zero plastic or glass cups in the room with literally no responses from the front desk. The wet bar sink doesn t turn on. They renovated the front desk area and that clearly IS IT. Stay elsewhere. We walked to dinner and found quite a few better options in the blocks nearby. Lesson learned we ll get recommendations next time we come up here and we ll be sure to warn those we know not to choose this place ever.

Date: 4 months ago

Review №52

Rating: 1

Absolutely terrible. Broken elevator in garage which is 5 minutes away. All the lights in our room do not work and the hot water is also not working.

Date: 4 months ago

Review №53

Rating: 1

Level 10 Frustrated. If it was possible to give a lower recommendation I would. Definitely pass on this location.

Date: 4 months ago

Review №54

Rating: 3

The first room, the ac did not work well, and it had not been cleaned. There was garbage in one of the bins and something i would not touch on the remote. The body soap was next to the sink on the wall and no saop in the shower. They did move us to a new room. The sound of the cars racing up and down the street and reving the engines did not add any joy to the stay. Noteworthy details: The happy hour was good but limited on the variety of drinks. Breakfast was good and the lobby area well maintained

Date: 4 months ago

Review №55

Rating: 3

Great location, no body wash,so bring your own. Havent seen any security at their parking garage. It used to be a GREAT happy hour, no more. The evening reception snacks are blah definitely not the same embassy suites I remember from 10 years ago. The shower floor is peeling off, yet the nightly rates are way too expensive. Will not be lodging here again. Oh! And their Wi-Fi is ridiculously SLOW!!! Do expect such friendly staff though. They dont ask for any information about the vehicle youre driving to park in their parking garage.... really weird, b/c thats the 1st thing they ask us at all other hotels weve lodged at. Walkability: So close to Rainey St, 6 St, lady Bird Johnson lake, and so many more fun things to do.

Date: 4 months ago

Review №56

Rating: 2

What a disappointment. Having stayed at close to 5 dozen different embassy suites, I can honestly say this was the wost experience at an Embassy Suites. As a 100% disabled vet, we were told we had to park on floors 3-5 of the garage in the handicap zone and there were elevators for us to take. No problem, until both elevators at the handicap area were out of service with no other way down. After having my 10 year old daughter carry luggage down stairs since I cant physically, I talked to the front desk that then changed their story saying oh, well you can park on the ground level, just park on the wall facing the hotel. Upon entering the rooms, the bathroom sink was clogged and would not a drain so we had to use the minibar sink to wash hands, brush teeth, etc. Needless to say, this particular embassy suites gives the brand a very poor experience. Very disappointing.

Date: 4 months ago

Review №57

Rating: 2

Room smelled like mildew. No ironing board, coffee maker, or alarm clock in room. A total of one paper cup in room. Soap and conditioner bottles in shower were empty.

Date: 4 months ago

Review №58

Rating: 5

Embassy Suites: A Nostalgic Gem with Modern Comforts I recently stayed at the Embassy Suites for a business trip and was blown away by its unique charm and modern amenities. The hotels architecture is a throwback to a bygone era, with its exposed elevator system and striking geometric patterns in the courtyard. Its truly an impressive feat of engineering and design that creates an unforgettable first impression. My suite was spacious and thoughtfully designed, with a comfortable bed and a relaxing bathroom featuring a great shower. The overall vibe was perfect for unwinding after a long day of meetings. The hotel staff were incredibly helpful and went above and beyond to ensure a pleasant stay. They were always available to answer questions and provide recommendations for local attractions and restaurants. For our business needs, the conference room was top-notch. The space was well-equipped, and the snacks, drinks, fresh juice, and coffee options kept us fueled throughout our meeting. The hotels location is also a major plus. Its within walking distance of many popular attractions, making it easy to explore the area during downtime. Overall, my stay at the Embassy Suites was exceptional. I highly recommend it for both business and leisure travelers seeking a unique and comfortable hotel experience! Rooms: Could use a bit of appliance upgrades. Nearby activities: Across the street from the Yeti store, and other attractions. Safety: Badge access to everything except front door. Felt very safe during my stay. Food and drinks: In-house bar and restaurant. Everything was delicious, we had lunch and everyone really enjoyed it.

Date: 4 months ago

Review №59

Rating: 4

My only complaint is the WiFi was horrible and pretty much non-existent.

Date: 4 months ago

Review №60

Rating: 2

Another review described it as gloomy, which is accurate for the rooms. This is mostly due to the awful cheap fluorescent/led lighting in the rooms and hallways. The cheap outdated beat up furniture also adds to it. Also, the seals on the room doors are horrible so you get lots of humidity from outside in the room. The rooms are large and the AC worked well albeit noisily. My room smelled faintly of smoke and mold. That said, the beds were comfortable and they turned down the linens and cleaned well. The location and buffet are decent, and the atrium is nice and sunny with a nice waterfall fountain. The staff were helpful and friendly, theres an omelette station. However the drinks and appetizers at the bar were terrible. They give you free drink vouchers to help you forget the bad aspects. The margaritas from a pitcher were gross. Would prefer not to stay here again, but it will do in a pinch. If they fixed the lighting, humidity, and updated the rooms they could get 4 stars from me. Rooms: Poorly lit and depressing and somewhat dingy and humid, but mostly clean. Food and drinks: Breakfast buffet was decent with sausage and eggs. Bar was terrible but nice ambience.

Date: 4 months ago

Review №61

Rating: 2

There is no security at all in the parking lot, they are dangerous and they steal. Even though it was an exclusive hotel parking lot, 5 bicycles were stolen. There is no security even to get off to check in.

Date: 4 months ago

Review №62

Rating: 1

Stinky . Bone is killer

Date: 5 months ago

Review №63

Rating: 5

Date: 5 months ago

Review №64

Rating: 3

Not worth the price but still a nice hotel.

Date: 5 months ago

Review №65

Rating: 3

Great room size, outdated sectional sofa bed, standing bath doesnt have threshold installed so water leaks through and is a slip hazard. Great location, but can be better appointed correctly. Ancient toilet uses lots of water and can accommodate a dozen people in a drought.

Date: 5 months ago

Review №66

Rating: 5

Date: 5 months ago

Review №67

Rating: 2

The rooms need an upgrade. We stayed in a suite, and it needed paint, and sconce lighting was literally falling off the wall. We were only staying one night, otherwise we would have asked for a new room. Location is good, walkable to restaurants. It was quiet at night. Just seemed a bit run down for what we paid for the night.

Date: 5 months ago

Review №68

Rating: 5

Date: 5 months ago

Review №69

Rating: 4

Date: 5 months ago

Review №70

Rating: 2

I just checked and, yes, the cockroach is still twitching in the bathroom garbage can. If it were just a matter of a single cockroach, I wouldnt write a review. Raise your hand if youve never had a cockroach in your own home. It happens. But walking into the bathroom and seeing a monster cockroach ambling about was the last straw in a hotel experience so bad its almost comical. Let me walk you through the timeline: Night 1: Flight delayed, I arrive at midnight. The desk guy tells me the water is off from 12-6. Sorry. We have free bottled water. Okay, fair enough. Its not the hotels fault, right? As I grab my room key he says, oh, to get to the 9th floor you have to take the third elevator, because the other first two elevators dont go up to the 9th floor. Okay Im thinking, its one of those situations where they have certain elevators that go to certain floors. When I get to the elevators Im expecting a separate button for the third elevator to go to the 9th floor. But in fact, theres only one button for all 3 elevators. I push it, and the 2nd elevator door opens. No way to open the third elevator. Hmm. Maybe I misunderstood. I go back to the front desk. Hes apologetic and explains that, if the wrong elevator opens, you just send it up to a different floor without getting on, then you push the button again so you can get the third elevator to the 9th floor. Ah, of course, brilliant workaround. So I go back and press the button. Second elevator door opens. I send it up to 8. Then I press the button again. Dang, bad luck -- first elevator door opens. No worries, I send it up to 8 too. I press the button again. Second elevator again! It had made its round trip just in time to get back to ground level. I send it up to 8 again and try to move fast back to the elevator button. Finally, I get elevator #3 and make my way to the 9th floor. I get into the room and look around for this free bottled water I was expecting. Nothing. Not even the usual complimentary bottle of water. Okay, I probably misunderstood and was supposed to pick some up downstairs? Well at least I can call the front desk and have them bring some up so I dont have to navigate the elevators again. I pick up the phone -- no dial tone. Hmm. I trace the cord and find its not plugged in. I dig around and find the plug. Call the front desk. No answer, on hold several minutes. Losing hope. So I grab my cell phone and call the main number. There too I wait on hold and lose hope. Finally I just decide to go back downstairs and get some bottled water so I can brush my teeth. Day 2 morning: I wake up greatly looking forward to my shower. Not excited about the shower design -- the floor from shower into bathroom floor is flat, which is probably going to let water onto the bathroom floor, and theres only a curtain rather than a door -- still, I get in, grab the showerhead, and am pleasantly surprised to find good water pressure and temperature. The holder for the showerhead is kind of low, so Im not going to be able to stand under it, but thats okay. I put the showerhead into the holder so I can soap up. Whoa! Holder is so loose and water pressure is so good that the thing flops all over the place. Thats not going to work. I turn it off to soap up. I pump the shampoo. Hmm, nothing coming out. I pump again. Nothing. I pump furiously. Not even a drop. Whatever. I washed my hair yesterday anyway. I use regular soap for the rest of the job and get out of the shower. [I exceeded word limit, so click on the screenshot in photos if you must have the rest of the story. TL;DR = the staff were nice, which gets them the 2 stars]

Date: 5 months ago

Review №71

Rating: 2

I like the suite set-up, bedroom and sitting room. Everything else not so much. The bathroom needs a lot of improvements. From dirty walls and floors to lifting wallpaper, crack in sink and gross gunk in the corners. No shuttle to help get to close attractions or restaurants. Nearby restaurants are not very good either. Capital of Music NOT! BATS! Well youll think youre as blind as a bat, cause it not impressive. This hotel sits at the end of the bridge with the bats. Not an outdoor bench in site for customers to sit, not everyone can walk well or for long. The room view was horrible, why would anyone want to look at a dirty roof. This was very disappointing.

Date: 5 months ago

Review №72

Rating: 1

Don t stay here. Horrible rooms. Completely outdated. Breakfast was OK.

Date: 5 months ago

Review №73

Rating: 4

Good location, stayed many times and never had any issues.

Date: 5 months ago

Review №74

Rating: 3

The location is definitely showing its age. Our room was fine overall. However, the air conditioner required maintenance after the first night. The staff was very helpful and friendly.

Date: 5 months ago

Review №75

Rating: 5

Great, friendly service at check-in, the bar and breakfast. I had the most delicious omelette at breakfast. Room was clean and comfortable. Only problem was that the TV wasn t working. Great place for a business stay.

Date: 5 months ago

Review №76

Rating: 5

Date: 5 months ago

Review №77

Rating: 5

Awesome breakfast buffet each morning, clean and beautiful hotel

Date: 5 months ago

Review №78

Rating: 4

A quick business trip to Austin, TX and this was my accommodations! Great place to stay

Date: 5 months ago

Review №79

Rating: 1

Terrible place with aggressive stuff

Date: 5 months ago

Review №80

Rating: 1

My family is having a Texas staycation at the Hilton downtown Austin . Based off of the pictures online we decided to book here . I called in made a reservation for a suite with two rooms and two king beds . When we arrived the elevators to get to our room didn t work . After trying all three elevators for 15 minutes and 4 kids we went back down and the staff informed us they forgot to mention about one elevator not working and the others you have to use a key to get up to our floor. Finally we get to our room and it s not what I booked , it s one king room and a pull out bed , the closet door was broken, the soap dispensers were pulled from the wall and the room wasn t clean. We went downstairs to change rooms and finally got us into what I originally booked but I needed to pay more . After an hour later I didn t care I just wanted to relax . We get to the next room 7 floors down with all of our luggage and it s what I originally booked but it is pretty run down . Holes in the doors, leak in the ceiling , stains and rips on the couch, the furniture is pretty beat up , wall paper is falling off a wall from a leak . I had to double check the name of the hotel I was at because I was wondering if I booked a super 8 motel. Horrible experience, gross rooms for a 500 dollar 1 night stay.

Date: 5 months ago

Review №81

Rating: 4

Date: 5 months ago

Review №82

Rating: 3

The price was very high. The rooms were old with issues and our room never was cleaned. We let them know early enough and it still never got cleaned. The rooms were beaten up, AC not adequate and WiFi did not work. Both phones did not work in room so all issues had to be brought to the front desk.

Date: 5 months ago

Review №83

Rating: 2

I had high hopes for this hotel, especially since I ve stayed other embassy suites that were very nice. However, when you first sit into this hotel, it s very gloomy. The staff didn t look very happy or welcoming. Our room was dusty, stains everywhere on the bed, sofa, floor, and walls; and the wet bar sink did not work. The lady at the front desk said it was because there was a major pipe project going on so they had to shut off the water. There was no coffee in the room. No extra towels or extra bedsheets for sofa sleeper. We had to ask for them. The complimentary breakfast was good and the staff in the kitchen was very nice. We stayed at this hotel so we could be close to UT. So the location did turn out to be very good. What was not good was the price for parking it was $48 and I was told that there was a security guard but we never saw a security throughout our whole trip , there is no valet and there s nobody to help you with your luggage. Parking nearby is not good. For over $200 a night, i would not stay here again.

Date: 6 months ago

Review №84

Rating: 3

You are walking distance to downtown or South Congress. The parking they offer cost you $48 for the night. The room was old and looked like a quick cleaning was done. They should caulk the shower and tub,replace broken tile, and clean the basin of the toilet.

Date: 6 months ago

Review №85

Rating: 1

Unacceptable pull out bed Parking looks abandoned Rooms

Date: 6 months ago

Review №86

Rating: 1

Here For sxsw. We have 10 rooms renting here . First off, we had to park in the garage, which is all the way behind the hotel. You have to walk to the street and walk around the corner. Garage is not secured. Anyone can walk in there and break into your car. Secondly, at 3:30 am the over night guy at the front desk gave someone a key card & access to my room who was not on the guest list nor did he ask for ID. Then he lied about it. Totality unacceptable. Not to mention they re so-called pull out bed. Looks like a prison cot. This place is ghetto. Please avoid Safety: The front desk gave access to my room at 3:30 AM to stranger who is not even on my guest list.

Date: 6 months ago

Review №87

Rating: 5

Date: 6 months ago

Review №88

Rating: 5

Date: 6 months ago

Review №89

Rating: 1

Stayed here for work. Assumed because it was $1200 for 2 nights it would be a nice hotel. It was definitely not. Very run down. Curtains were ripped, sink did not work. Dirty walls and bathroom. Chipped up furniture and paint. Extremely disappointing. Plus $50 a night self park in a not secured parking garage.

Date: 6 months ago

Review №90

Rating: 5

Date: 6 months ago

Review №91

Rating: 3

Date: 6 months ago

Review №92

Rating: 5

Date: 7 months ago

Review №93

Rating: 2

I been a Hilton member for over 2 years, and this is the WORST Hilton hotel I ever stayed in. There are roaches, parking is too far of a walk and got the audacity to charge $48 per night. I will NOT be coming back.

Date: 7 months ago

Review №94

Rating: 5

Extremely professional great service

Date: 7 months ago

Review №95

Rating: 3

The white towels smelled clean but showed stains

Date: 7 months ago

Review №96

Rating: 3

Bathrooms are gross! Lot of not my hairs on the floor, mold everywhere. Carpet is run down and dirty. Nice staff. Great location. Literally every pillow on my bed felt as if someone tied 30 socks in a knot and put them in a pillow case. Unusable. Bed was comfy and room was quiet. AC fan out of balance so rattled the grill all night but responded to temp selection so was comfortable temp. Beer way over priced at over $10 each on tap. Fried Avocado sandwich had one flavor. That of tempura grease. Fries were good. Gym is middle of road. Its possible to get a good workout. Pros n cons to this place. But rooms are run down. 2nd sink didn t work. Microwave light didn t work. Dirty vibe.

Date: 7 months ago

Review №97

Rating: 3

Great rooms nice location. However the lack of a coffee bar makes it not so good Come-on Hilton! Rooms

Date: 7 months ago

Review №98

Rating: 5

Rooms are huge and clean. The staff were all super friendly and helpful. The just need a restaurant thats open all day

Date: 7 months ago

Review №99

Rating: 5

Date: 7 months ago

Review №100

Rating: 3

Date: 7 months ago

Review №101

Rating: 4

Great location walking distance to a lot of restaurants, bars, and shopping on South Congress. Free happy hour from 5-6:30 and free breakfast. Standard Embassy Suites room. The gym in ok. They have a cable machine but hardly any attachments for it. Dumbbells up to 75lb.

Date: 7 months ago

Review №102

Rating: 2

Stayed here for a work trip. Had money taken from my nightstand. I talked to the front desk multiple times during my stay, they directed me to the supervisor which could not figure out a way to get my money back to me, then the supervisor directed me to the manager that did not return my phone calls after my stay. I would not reccomend staying here based on their lack of customer service and lack of accountability of their room service.

Date: 7 months ago

Review №103

Rating: 3

Checked in today around 4:30p with a colleague. The male colleague s room was ready. Mine was not. The lady s attitude was very matter of fact rather than apologetic. Said, your room could be ready in ten minutes but I can t promise anything . I joined my male boss/colleague in his room. Ten minutes later I used his hotel phone to call the front desk. A nice gentleman named Tucker said my room showed ready. I headed back down, and went to the lady who checked me in. I got my key and went upstairs only to kind that my room was not a king suite. It was a full size bed in the very corner of the hotel where the entry door to the room was VERY close to a room next door (weird setup). As a female, I didn t feel safe. I used the phone to call the front desk. Again Tucker was very helpful and said to return to the front desk to get a different room. However, upon returning to the front desk, that same lady said that she could not change rooms because they were Sold out that I would have to take the room I was given. Tucker said we will take care of her. And she gave me the king suite that I reserved. My first thought was if you knew you weren t giving me what I reserved. Why didn t you tell me that in the first place. I think this young lady needs some training on customer service. Not a good sign for the beginning of my stay

Date: 7 months ago

Review №104

Rating: 5

Great hotel, about 1 mile walk to downtown across the congress bridge (check for the bats near sunset certain times of year) depending on where you re going. Lots of lime scooters outside , about $5 for a 8 min ride about a mile Bring a helmet if you can just in case.

Date: 7 months ago

Review №105

Rating: 5

Tucker was an amazing host. He always kept a smile on his face and good conversation. He made my stay very pleasant.

Date: 7 months ago

Review №106

Rating: 5

Great place great staff

Date: 8 months ago

Review №107

Rating: 3

We usually love staying at Embassy Suites and we did enjoy the evening reception and had no problems with service. However, the air filter in the room had not been cleaned and was super dusty, there was damage to the wall in the bathroom and the sheer curtains had holes in them so overall not the greatest room Ive stayed in for sure.

Date: 8 months ago

Review №108

Rating: 5

Date: 8 months ago

Review №109

Rating: 5

Date: 8 months ago

Review №110

Rating: 4

Staff was very friendly and helpful. Happy hour drinks and breakfast were great.

Date: 8 months ago

Review №111

Rating: 3

The service was good. When things were not what they should be the employees were apologetic: pool was supposed to be heated ( the reason we came here) waiting for a part. Tell this to a six year old when this was her surprise! Finally got a minute when someone was watching the six year old to eat downstairs and we could eat our delivery in a comfortable place. Sorry, this is our restaurant area. It was not busy. The area we got was by the front door ( it was 26 degrees outside) so every time the door opened we froze. Love the free two drinks with our room and the snacks provided. But if u want to do anything outside ur room forget it. You re asked to leave with ur food or bottle of wine you may have brought to share that you bought in France you had been saving for months. The employee said that if the manager walked through they would not be happy. Then provide me an area that is nice to hang out. That is comfortable and worthy of embassy suites. I can go to an inexpensive hotel and have that. Not a nice hotel brand that I have been going to for more than a decade.

Date: 8 months ago

Review №112

Rating: 5

Clean rooms, happy hour snacks great service.

Date: 8 months ago

Review №113

Rating: 2

Room and view were great, hotel is nor what it was at one time

Date: 8 months ago

Review №114

Rating: 1

**edited to say, two messages have been left to get a refund for the parking and no response to either. Beyond disappointed. We have stayed at many Embassys over the years and always felt it was a treat. Because of past stays we chose Embassy for our first time traveling at Christmas, really looking forward to a good breakfast and the evening reception. After upgrading to a bigger suite we found multiple roaches, the dust was massive in the bathroom. Breakfast was really poor quality,as was the furniture in our Upgraded suite. When we took a dead roach down to make them aware they only offered to switch rooms. Even the evening reception was disappointing. In past stays this reception offered a time to relax and have great quality snacks and drinks. This reception was stale crackers and some warm cheese cubes. To top off the experience, they hotel charged us parking even thought our room already included parking. Rooms: Very poor quality and dusty Nearby activities: Great location, near downtown with access to much to do Walkability: We easily walked to restaurants and enjoyed the downtown vibe.

Date: 8 months ago

Review №115

Rating: 4

The hotel was nice and the location was perfect we walked to the capital and rode scooters to the park. The housekeeping didn t come once during our stay. The view from the room was very nice We could see the New Years fireworks from the window.

Date: 9 months ago

Review №116

Rating: 4

Date: 9 months ago

Review №117

Rating: 4

Date: 9 months ago

Review №118

Rating: 5

Date: 9 months ago

Review №119

Rating: 1

Nearby activities: Several restaurants within walking distance. Colorado River within walking distance. 6th Street is 7 streets or so to the north. Walkability: walking distance. Colorado River within walking distance. 6th Street is 7 streets or so to the north. Food and drinks: walking distance. Colorado River within walking distance. 6th Street is 7 streets or so to the north. Noteworthy details: I would love to have given higher scores as a Hilton Rewards Member but, let me explain the reasoning behind my numbers. The location is pretty good. As I said before there are several restaurants and activities to do very easily within walking distance. Weve learned quickly that the staff does not know where anything is and sent us on a wild goose chase looking for Howard bank which was three blocks to the south. We asked them about the location of something else that was also within walking distance and they said they didnt know. So, my advice is to use Google and dont bother asking. As for the rooms.. The room we stayed in was typical of a La Quinta. Nothing worth the extra money that Hilton Branded Hotels are known for but, equally as good as the Clarion Hotel I normally stay at in Pflugerville thats located near Atomic Tattoo my best friend since 6th grade works at (in case you want to know how loyal I am) but, we had tickets to a concert on the UT campus. In my opinion, this Embassy Suites was not on par with the many other Hilton Branded Hotels Ive stayed in for business and vacations. The staff...uh..let me tell you our experiences (beyond not knowing the neighborhood the hotel is located in). When we checked in I forgot that we needed an incidentals deposit. My wife and I have some rental properties and they always seem to all pay in cash each month. We only took 1 of our ATM cards because, we planned on depositing the cash but, forgot in our excitement to get away (Why we needed our bank). Upon returning from the bank, we paid the deposit and the young man behind the computer handed my wife a parking pass. My wife read it costs $45/day to park and asked the clerk about it. He replied, Dont worry about that. We will not charge you for it. We stayed 2 nights and I would not have been willing to pay the extra $90 to park especially, after I saw the mediocre room. We come back home and,after a week, our deposit had still not been returned. So, I call them and get a young lady on the phone that tells me my deposit was used to cover parking. I said, No, thats not what we were told and I went on to explain this situation and described the young man in great detail. She told me, Youre mistaken because, that is not our policy that is on the parking pass. After a lengthy back and forth, I asked,*May I speak with your manager because, you do not seem able to make the correct decision. I got a guy that said he was the front desk manager. However, he was 1 of the most disrespectful people I have ever spoke to and I owned a repo company for years. He said the deposit was used for parking. I asked him how much is your incidental deposit? He replied $100. If my deposit was truly for parking, why wasnt I asked for $200? He said the parking fee is handled through the booking fees and, that it is explicitly explained on there so, I pulled up my confirmation email and read it line by line to him. Guess what! There was not 1 word about it. He continued down his direction of disrespect basically telling me that Im lying and there was no way for me to prove that the respectful young man said that to me. I offered to drive back down from the Ft. Worth area and when he admitted he said it I would expect him to refund my fuel, too. He said,Thats never going to happen and I know I shouldnt have said this but, my response was,Im going to do my best to have you fired over your total lack of respect. Im self employed with a lot of time on my hands and Ill share this on all my social media. I know, I know. He responded with,As a rewards member Ill tell my boss about you and your comments. Then, par for his course, he hung up on me. I called back and got someone sounding like the first young lady who put me on hold for a while, only to come back on and say her manager was busy. I told her that he should have plenty of time since, he just hung up on me. She said,Okay,Ill tell him, and she to hung up. Those are my opinions on the rooms and you might feel differently. The rest all facts.

Date: 9 months ago

Review №120

Rating: 5

Date: 9 months ago

Review №121

Rating: 3

Date: 9 months ago

Review №122

Rating: 3

Room and bath need maintenance, deep cleaning and updating. Only 2 towels and hand towels In room but staff was very helpful and took care of needs.

Date: 9 months ago

Review №123

Rating: 5

Good location. Quiet but 10min walk or $5 Uber from downtown. Free breakfast is good and run very efficiently - even has an omelette stand. Rooms are big with blackout curtains on both interior and exterior windows. Comfortable bed. Tvs are big and has 40ish channels that all work. Good water pressure and fast hot water. Parking is $42 so be aware of that, but quite convenient and lots of space. Interior design is a blast from the past but in good condition and has a great 90s charm. Staff are very competent, quick and efficient. Kind too.

Date: 9 months ago

Review №124

Rating: 3

The Wi-Fi and Internet are unacceptably unreliable. The staff is very nice. The rooms definitely need updating. The hotel is near the bridge, but it s quite a hike to find any restaurants nearby.

Date: 9 months ago

Review №125

Rating: 4

Great location, helpful staff. Had to move rooms due to a maintenance issue (minor) and had another issue in new room. Maybe time for a remodel?

Date: 10 months ago

Review №126

Rating: 4

The rooms need some updating, particularly the furniture and bathroom. The staff were outstanding, extremely helpful, and accommodating . I would definitely stay there again. Breakfast was amazing, I really enjoyed the food and the staff in the eating area. Walkability: 3 blocks away Away from shopping on Congress. High-end stores mixed relatively affordable shops. On the weekend, there are artists and street vendors along a few blocks.

Date: 10 months ago

Review №127

Rating: 5

Nearby activities: It was close to the University of Texas Stadium . Rooms

Date: 10 months ago

Review №128

Rating: 5

It was a pleasant stay at Embassy suites by Hilton hotel. Warm welcome at reception and easy process to get room. Room was nice, clean and spacious. Free breakfast was good too.

Date: 10 months ago

Review №129

Rating: 1

Not really sure how this place has a 4.1 star rating. To start PARKING, who the hell has the audacity to charge $42 for parking, had this been a bit easier to find on the app I would have just used a car service to and from the hotel, that being said this isnt the hotels fault but some people really need to go back to driving school because I have never seen few people not be able to park between the lines. Back to the hotel, you are only allowed to park on the 3rd and 4th, northwest elevator wasnt working, just a heads up. The staff was polite, and tried to be helpful, but the hotel seems to be in a major state of disrepair. I was staying on the 9th floor, guess a couple of the elevators were not able to go to that floor. A staff member had to send those two elevators to the 8th floor so the single elevator that would go to the 9th floor would come down. Failed to tell us that we needed to use our key card to in fact get to the 9th floor. The room is less than impressive, very much a state of run down. I recommend finding just about any other location to stay for an evening.

Date: 10 months ago

Review №130

Rating: 5

I booked at this Embassy Suites because it had a high customer rating, it was in close proximity to the Austin Convention Center and other venues I would be visiting for my stay for Afrotech 2023. From the moment I walked into the front doors, it felt welcoming, as John D. was there to greet me with smiles and welcoming, fun comments! When I checked in, I knew my stay would be great as I was in Room 711. This was THE best hotel stay I have ever experienced! The Front Desk staff - Truvelle, Audrey, Shante, and Natalie, executed hospitality and customer service at its finest! Every question, request, inquiry, and asking of directions from me, was met with priority responses and actions! The room was spacious and very comfortable for my 5-night stay. The bed was as comfortable as it looked online - even a tad more comfortable! The shower! The shower! It was a delight each day, twice a day! The Housekeeping staff were very thorough and cleaned my room daily as requested. The Engineering staff were quick - completed the task with speed and efficiency for my room safe. SoCo Bar/Lounge had AMAZING food and cocktails yet the best to experience there is their bartenders and waitstaff. The decor - BEAUTIFUL! Again, THE WAITSTAFF WERE EXCEPTIONAL! I stopped the Hotel Manager in his tracks to share my thoughts on his hotel and its staff. I knew I d write a review yet try as much as possible to provide in-person feedback on my experiences. He smiled and thanked me! Beautiful hotel, great amenities and location, yet the most beautiful thing about this place, is their staff!

Date: 10 months ago

Review №131

Rating: 2

This place is getting run down. Threadbare furniture, banged up rooms, mold/mildew in the shower, cracked tiles & floor in the shower. The Hilton site and app say that there is daily stay over cleaning unless you opt out, however you actually have to opt in. My room only had a single towel & washcloth, had to ask for another from the desk. Toiletries were not stocked - conditioner, shampoo, and tissues were empty. Nice view of the skyline, close to lots of stuff. Staff was friendly. Suites are roomy. Hilton app and digital keys are pretty slick. Rooms: This place is getting run down. Threadbare furniture, banged up rooms, mold/mildew in the shower, cracked tiles & floor in the shower.

Date: 10 months ago

Review №132

Rating: 5

Its right on the governors bridge where you can watch the bats swarm out. Very walkable area. Loved the hospitality here as well. They even give out snacks for a little dinner service with free drink ti keys. Definitely made the stay a little nicer.

Date: 10 months ago

Review №133

Rating: 5

Date: 10 months ago

Review №134

Rating: 3

Good service, good location, and great breakfast. Room was extremely musty and humid, even with the AC/fans on. This has been a problem Ive experienced at other Embassy Suites location as well. I dont think Ill be staying at this brand again.

Date: 10 months ago

Review №135

Rating: 5

Overall good experience, good walking distance from many different places. Rooms: Nice rooms, love the little suite area that is separated from the actual room! Nearby activities: Close to plenty of places including, yeti, Dell hall, lady bird lake, etc. Food and drinks: The breakfast buffet was delicious! I did not get a chance to try the restaurant inside SoCo as I can be a picky eater and didnt really see anything I would like. Noteworthy details: Parking was probably the only downside. Parking was kinda pricey and no valet, only a parking garage.

Date: 10 months ago

Review №136

Rating: 3

Rooms are outdated. parking is a scam $42/night for a garage with broken and expired inspection elevators. Wi-Fi is trash, i couldnt pull up LinkedIn. Great breakfast and proximity to downtown.

Date: 10 months ago

Review №137

Rating: 5

Very kid friendly, staff were amazing. Pool was freezing and the showers were not good but other than would stay again! Food and drinks: Lots of free food and drinks during your stay. Free quality drinks during happy hour and free breakfast was a hit!

Date: 10 months ago

Review №138

Rating: 5

Always one of my favorites.

Date: 11 months ago

Review №139

Rating: 4

Clean room, delicious and filling complementary breakfasts. Some of the front desk staff seem new to the job and could work on communication, there was one guy I asked a question and he would only respond by nodding his head which was odd. Other staff very friendly.

Date: 11 months ago

Review №140

Rating: 3

Great location. Made to order omelets so good. Very friendly staff. A lot of deferred maintenance is noticeable in my room especially in bathroom. I requested they fix or replace the desk lamp which was so dim and its outlet didn t work. Never got done. Extra sheets and blanket requested twice and took them an hour and 15 minutes. Someone needs to love this place to make it show. Details matter. Pool is a joke, though. No hot tub. Bathtub constantly draining and the tub is shallow. No room for headrest. Look elsewhere if these are important to you. Rooftop pool and hot tub with the view of downtown Austin would be an incredible addition to this hotel along with fixing up the fixtures, handlebars and cleaning the grouts in bathroom tiles. WiFi is hard to connect to and stay connected for my iPhone 15 Pro Max. It works fine with my MacBook Pro, tho. Could handle Zoom meeting just fine. Complimentary drinks and snacks during 5-630 pm is a nice touch.

Date: 11 months ago

Review №141

Rating: 4

Date: 11 months ago

Review №142

Rating: 5

I had a fabulous stay here. Not only is the bed incredibly comfortable, but you get unlimited crispy bacon every morning and an incredibly helpful staff to assist you with anything and everything. Zachary was especially awesome! I will definitely be back and stay here instead of the jw Marriott down the street. I was torn between the two but this one is the winner every time. Update: I stayed here again this month (October 2023) and the staff was great. However the hotel is getting older and although it is clean, it s in need of a renovation or rehab. If they don t do that it s about to go downhill. It s right at that point. Hopefully they invest back into it because it had the potential to be good again. The staff is fantastic but the furniture and structure is showing it s age.

Date: 11 months ago

Review №143

Rating: 4

Date: 11 months ago

Review №144

Rating: 5

Date: 11 months ago

Review №145

Rating: 5

Date: 11 months ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 5

Nice hotel, good location, really friendly staff.

Date: a year ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 5

Great room and great food and drinks. Try the Boozy Bat.

Date: a year ago

Review №150

Rating: 2

This place has a lot of potential, Its a really nice building with well designed rooms and comfortable beds. So why two stars? My room was infested with crickets. And when you try to smush them, theyd fly and attack. While crickets are harmless, I should not have to put up with bugs in my hotel room. They were getting in the room somewhere because after I killed six of them, six more appeared. I should have changed rooms, but I was already unpacked and showered. I also didnt appreciate cleaning up other peoples hair in the bathroom. My room should have been cleaned before I moved in. It was mostly, except for strangers hair all over my bathroom. The staff were really nice throughout my stay.

Date: a year ago

Review №151

Rating: 5

My husband and I stayed here on a Saturday night while we were in town attending Batfest on Congress Street Bridge. We were greeted with fresh cookies and bottled water at check-in, which was quick and easy. The hotel offered discounted parking in the detached garage, which was convenient. We had a suite that was updated and very roomy. Our suite had a separate living area with a wet bar, microwave, refrigerator, pull-out sofa bed, desk and tv. The bedroom had a king-size bed, tv, and a dresser with a view of downtown. The bathroom had a full-size shower with shampoo, conditioner, and body wash. There was also individual bar soap and linens. The main area of the hotel was clean and seemed to have just been recently updated. There is an indoor pool, but it has a separate door and was locked when we got back and had a chance to check it out after hours. They also have a fairly good sized snack/convivence area in the lobby by check-in for late night snacks. Due to Batfest, the bar had created a couple of drinks specifically for the occasion. We were given 6 complementary drink tickets for our stay. They were good for a specific time which if I remember correctly, it was 5-6:30 pm. It was for a limited menu of drinks which you can find at the bar on the main floor. We requested a late checkout for Sunday and were accommodated. Check-out was quick and easy. Would I return? Absolutley!

Date: a year ago

Review №152

Rating: 4

Great location. Lovely view. Large, comfortable suite. Evening reception with free drink tickets and free snacks for guests. Excellent hot breakfast with fresh fruit and made to order omelets. Parking was $40+tax!!!! And at least one of the parking garage elevators were out of order with parking only allowed on 3rd and 4th floors. And these are not cost friendly rooms to start with. Room was not 100% clean but clean enough. No trash bags in room trash cans (I guess eco friendly but felt bad about throwing items in and left all used drink cans on table so not to leak into trash cans).

Date: a year ago

Review №153

Rating: 5

Weve been coming here for years. Everything about the hotel is wonderful; staff, amenities, location. Rooms: Spacious, clean, comfortable Walkability: Great location and short walk to everything available on South Congress St.

Date: a year ago

Review №154

Rating: 5

I cannot complain everything was perfect. I cant wait to go back again. Food and drinks: The drinks were awesome, breakfast was the best.

Date: a year ago

Review №155

Rating: 1

The location is great and the building inside it nice. But the service and accommodation was POOR! We have stayed at Embassy suites at different cities and at another location in Austin but never had a bad experience where I felt that I needed to write a review. We had three suites and all three suites had the same problem. They all had phones that was not working so we were using our phone to make calls to the front desk. A/C was set at 70, and it was freezing, we were not able to turn it up or turn it off at all. I complained about it at night and asked for a blanket and they sent one THIN BLANKET for each room. So our kids slept with Towel over them because it did get really cold at night. In the morning WATER was shut off without any warnings. My husband was in the restroom when that happened. My other family members were using the restroom in their rooms when water was turned off. So I am not sure if all these were done on purpose for those rooms ONLY. When I complained in the morning during check out, the manager told me well I cannot give you any discount or anything like that but will give you Hilton points. I was like DUDE I AM NOT HERE FOR FREE STUFF and I dont want anything for free. We did not stay there for free but because we paid it was our right to have a comfortable stay. I also felt that I needed to notify them so they can improve for future guests. I know, we are not going back to that location again for sure. I did not like the managers attitude. I never write reviews even if was a bad one, but I had to for this one.

Date: a year ago

Review №156

Rating: 5

Not necessarily the easiest in/out for this property. However, the staff was great. The restaurant was excellent. And well situated if you need to get around the LA basin.

Date: a year ago

Review №157

Rating: 4

Date: a year ago

Review №158

Rating: 4

Older property but well maintained. Breakfast was very good with a friendly staff. Indoor pool with small outside patio, not terribly impressive and no really a great draw for families or groups. Fitness room was well equipped and clean.

Date: a year ago

Review №159

Rating: 5

Date: a year ago

Review №160

Rating: 5

One good thing about embassy is that they are literally everywhere and they are always above par on rooms, technology and staff. The locations are always great for the area, whether it be business vacation or just a temporary place to stay! Noteworthy details: The breakfast that they offer is so great and so many options. Everything is fresh every morning. Tastes great

Date: a year ago

Review №161

Rating: 5

Excellent service. Professional and attentive staff! Rooms: perfect Nearby activities: Congress street Safety: perfect Food and drinks: delicious Noteworthy details: great quality

Date: a year ago

Review №162

Rating: 5

Date: a year ago

Review №163

Rating: 4

Ms, Maria at the front desk she is great and made my stay very pleasant, I would stay there again

Date: a year ago

Review №164

Rating: 5

The location was great! Observing the bats at Congress Ave bridge was one of my main reasons for booking here. The hotel itself was very nice. The bed was comfortable and everything seemed to be well kept and clean. The staff was very nice and helpful. Personal circumstances prevented me from using any of the services so I cant honestly comment on them. The smell of breakfast in the morning was nice as I walked through the lobby, though.

Date: a year ago

Review №165

Rating: 5

From the moment we arrived the personnel were friendly and very helpful. Great included breakfast, afternoon happy hour snacks, nice drinks and clean rooms. The gym has everything needed for a full workout and they have up to 75lbs dumbbells. The pool is nice and refreshing with showers. The King Suite is all you need with a great work station and lounge area. Great location, very central. Highly recommend for business and or familys.

Date: a year ago

Review №166

Rating: 1

Not impressed with the room. Definitely outdated. A co-worker and I checked in for 3 nights we each had our own rooms and both decided to checked out after the first night. The air-conditioning in both rooms ran constantly and the it never cooled the rooms. The shower heads were only 5.5 ft high. The breakfast seemed okay. The staff was friendly. Building is falling apart. The hotel is in a great location.

Date: a year ago

Review №167

Rating: 1

This place is disgusting. The rooms smell like smoke! The sofas are extremely dirty. The color scheme is very dingy. I do not recommend the hotel at all!

Date: a year ago

Review №168

Rating: 4

I love a room with plenty of space and a fridge. Check on both of these. Great lounge area to relax with plenty of sun shining in. I love the happy hour. Drinks and some finger food. And best of all free breakfast. The staff was great when I checked in but.. checking out the morning front desk was a little stand off-ish.. not what I needed to help start my long day. Overall its a return stay for me Rooms: Very spacious. I had small kitchenette with mini-fridge and microwave. Bedroom was quite large with king size bed. Front lounge has large TV, desk, pull out chase sofa and plenty of space. Front and rear windows. The front is an indoor window.. all with privacy curtains Nearby activities: Seems to be a bat look out point across the street. I hear its a ton of bats living under bridge. Kinda cool Walkability: Yeti store and var across street. And 24/7 coffee shop abt 10 min walk away.. otherwise u can hop a scooter across the street and head across small bridge into town. Food and drinks: Happy hour 5-6:30pm.. nice selection forna happy hour and some finger food.. oh and free breakfast

Date: a year ago

Review №169

Rating: 4

Date: a year ago

Review №170

Rating: 5

I love the rooms and the pool is amazing

Date: a year ago

Review №171

Rating: 3

Date: a year ago

Review №172

Rating: 4

This hotel has a good meeting room for training 24 people.

Date: a year ago

Review №173

Rating: 5

Absolutely loved it. Checked in and have never met a never front desk person Karen. She is amazing. AA crew Nearby activities: Close to congress street bride for bat viewing. Walk to downtown.

Date: a year ago

Review №174

Rating: 5

Nice hotel in good location. Breakfast was amazing! It s not often you get a made to order breakfast in hotels anymore! Omelettes, bacon, fruit, etc

Date: a year ago

Review №175

Rating: 5

Date: a year ago

Review №176

Rating: 1

Absolutely disgusting rooms--found bedbugs stripping the bed at checkout. Ants in all wet areas, peeling wallpaper. The only compensation they offered was free parking. Location and food were great, but not enough to overcome the terrible rooms. Will never stay here again.

Date: a year ago

Review №177

Rating: 5

Very attentive staff and clean comfortable rooms

Date: a year ago

Review №178

Rating: 5

Date: a year ago

Review №179

Rating: 5

Always a great experience at this Embassy suites. Great staff, love the bar.

Date: a year ago

Review №180

Rating: 5

Theres been pros and cons here. The stay over all has been decent. Location is prime for everything; there is Diamond parking right up front and a huge free garage that is easy to get into. Staff has been absolutely Amazing (though there were hiccups about getting in the room) Acquiring snacks is a breeze, its all room charged, makes it nice to have those charges streamlined all in one charge. I Thank you, Dan, for helping me contact someone to rescue the bird And to John, I appreciate you securing our bikes Flower, thank you for helping us extend our stay in the same room. Karen, thank you for helping us check out and talking with me on a few things.

Date: a year ago

Review №181

Rating: 5

We stay here every year for the Classic Game Fest. Great location for walking to see bats and to Palmer Event Center. Happy hour drinks and snacks is nice and relaxing. Buffet breakfast is awesome.

Date: a year ago

Review №182

Rating: 4

Rooms are slightly dated but the hotel is clean and the service is very good. The included breakfast is better than expected and you can beat a complimentary happy hour!

Date: a year ago

Review №183

Rating: 4

My girlfriend and I spent the past weekend here for our anniversary and it was pretty good. The staff was incredibly nice and helpful. The room was spacious and clean. We just had a couple of little issues that prevent us from saying it was a 5/5 experience. Like the lack of carpeting in the bathroom. Coming out of the shower we had to be very careful to not slip on the floor. The sliding door to the shower was hard to move and we felt like it would get stuck sometimes. We always had to press the handle on the toilet twice to get it to flush. And whenever we tried to go to the pool it looked really dirty and we didnt go swimming because of it. But the environment was great. Loved the complimentary breakfast. And the location was in a great walking distance to a lot of the places we wanted to see. Wed easily book another stay here.

Date: a year ago

Review №184

Rating: 4

Im giving this location 4 stars not 5 because the rooms are a bit dated. They were as clean as they could be kept. The staff and location are what make this spot. From the start, they staff was kind and accommodating. Anything we needed was met with quick and very polite or friendly service. We chose this location over the Hilton Austin because of our lengthier 5 day stay we felt like we needed the added space of the extra sitting room over an outdoor pool. That extra room served us well. The daily breakfast & evening reception were added benefits we were not expecting. We enjoyed them both several days and were impressed with the offerings. Again, the staff was very attentive and friendly. The hotel is also RIGHT by the Congress Bridge so if you miss the bats one night, its so easy to try again b/c its just steps away. We didnt need a car rental. We LYFTd or scootered everywhere we needed. It was a perfect location, especially for the cost.

Date: a year ago

Review №185

Rating: 4

Stayed here for the Blues on the Green and because it was close to the Colorado River to launch our paddle boards. I wanted to get the river side room, but the 2 bedroom with 2 queen beds are all facing the parking lot on levels 2-5. The rooms were big enough for the 5 of us and enabled me to let the kids sleep in the other room while I worked in the other. We did request more towels one night, but they never came to the room. The breakfasts are a great way to start the day and the happy hour is limited drink options with small snacks. We enjoyed our stay here and was in the middle of a great spot to get to SOCO, Zilker, and across Congress bridge to downtown. There is plenty to do from this home base, especially to watch the bats emerge in the summer from the bridge.

Date: a year ago

Review №186

Rating: 5

Date: a year ago

Review №187

Rating: 3

It s not a bad hotel overall. Staff was courteous and when I did ask for extra blankets they responded in a timely manner. Rooms are clean as they can be maybe a lil outdated but whatever. My biggest complaint is the noise level. I ended up sleeping on the couch and at 5:30 in the morning someone decided to drag tables around the lounge area. The way the hotel is layed out all the rooms are racing in one big circle and it s enclosed which is cool but the noise level is ridiculous. I ve been up all night it s currently 5:30am and they re dragging tables. I ve been unable to sleep because of the loud background music that plays 24/7. I think they need to be more respectful of people staying and turn the music down and have quiet hours. I m just a very light sleeper and listening to this music all night made me insane.

Date: a year ago

Review №188

Rating: 3

The hotel is very nice. Normally Embassy Suites is my go-to hotel, but if the beds are so stiff and old that I feel crippled for my entire vacation, it is simply not worth it. I asked them to flip the mattresses (because they didnt have any extra mattresses) and I had to ask them multiple times before they came to flip it. Unfortunately, it didnt work anyhow. The air conditioning in the room is NOT adjustable, so it was either freezing cold or a sauna. The front desk did not seem to care. They also charge for parking, which I felt should have been thrown in since we are a diamond member. I am fairly loyal to ES, but I already canceled my next reservation with them at this particular hotel for next month. Typical ES breakfast with a pretty good omelet bar. The lady that runs the omelet station is probably the best employee Ive met at any ES location!

Date: a year ago

Review №189

Rating: 3

Overall the staff was great! Service was good, not enough towels it seemed like. There was a tear and stains on the couch, and mold on the shower door and tiles, along with cracks or a repaired hole in the shower. Not what I was expecting at all, and not something I wanted to spend what I did on this hotel for what I got. Nearby activities: See the bats leave the bridge at dusk!

Date: a year ago

Review №190

Rating: 3

The breakfast was fantastic. All staff was really friendly and helpful. But i can say the service i did not like...my husband and i asked for clean towels and housekeeping service in the morning we came back at the evening and there werent not such services nor did they brought the towels...at last they send them after i went to the lobby. My bathroom has a little of mold in there,their hand wash bottle was dirty and almost about to fall from the wall. Rooms: They need to focus little bit more on the cleaning of their rooms and service .

Date: a year ago

Review №191

Rating: 4

People working here are very friendly. The rooms could use more light and some updating. Its pretty crowded but was very quiet last night. The bar happy hour is a great idea well executed.

Date: a year ago

Review №192

Rating: 2

The rooms and furniture were outdated, old and looked very dirty. The curtains were stained and some stuck together and had large holes. Since I was only there two nights I decided it would be more of a hassle to try to change hotels. The swimming pool was un-swimmable due to the water being so cold. Doesn t make sense for it to be so cold when it was over 100 degrees outside. Yes, it s indoors, but how do they warm up the pool during winter? I asked and they said there was no water heater but they d check with the engineer . The staff was friendly, no major complaints there except they didn t even make a real attempt to actually fix the pool situation. Is that really how it functions year round? Breakfast was good. Location was good. Parking was bad. Having your own garage is good, but it s not attached to the building and feels very unsafe at night. One night we were there there was a car backed up into 3 spots, all doors open. No security guard. I had never been to an Embassy Suites, but always expected more than what I actually experienced. I would not return to this location. Walkability: Walking distance to Congress bridge.

Date: a year ago

Review №193

Rating: 4

It was remodeled and it was nice but the mini pillows were not comfortable. The parking was not convenient, walking to a parking garage is not ideal. The food was nice though and the breakfast was nice. Service was good overall. Walkability: It was remodeled and it was nice but the mini pillows were not comfortable. The parking was not convenient, walking to a parking garage is not ideal. The food was nice though and the breakfast was nice. Service was good overall.

Date: a year ago

Review №194

Rating: 3

Accessibility needs work. I traveled with my mother, who is a stroke survivor and is wheelchair-bound. Trying to safely navigate into the hotel from the parking garage was very difficult. Especially because there were no carts for luggage available, nor any room to park in front of the hotel. We had no choice but to park in the garage and try to bring our bags in. The sidewalk directly outside the hotel is not very even, making it extremely difficult for my mother to try to get safely into the hotel. In addition, we found that the room we were assigned to was NOT an accessible room. Thank goodness the hotel happened to have an accessible room available. But then we get to carry all our luggage from room to room with no cart still. There were also small black bugs crawling in my bed, which I got to wake up to on our last morning there. The staff here are lovely, friendly, and helpful. The breakfast was good. The happy hour was lovely. I hope that soon there can be adjustments made to help accommodate our disabled population. Special thank you to Audrey for helping us find an accessible room. Safety: Safety issues in the sidewalk being uneven in places outside the hotel. Nearly impossible to navigate with a wheelchair, not to mention a tripping hazard for everyone.

Date: a year ago

Review №195

Rating: 3

Used to stay here 20 years ago. Returned for a few nights. It needs some work, especially bathrooms. Dated and maintenance needed. Not worth 200 dollar and 40 dollar for parking.

Date: a year ago

Review №196

Rating: 5

The staff here are all amazing. I have never been treated better while on vacation.

Date: a year ago

Review №197

Rating: 5

Great hotel. Great spacious rooms and very comfortable beds. Very clean. Amazing friendly staff. Parking and happy hour a plus. Great breakfast. Save to walk downtown. We had a great stay all together. Rooms: Great spacious and very clean. Very comfortable beds. Walkability: Save to walk downtown

Date: a year ago

Review №198

Rating: 4

The room had an old smell, and dusty. Also, the ac must not have been working well, it was pretty hot during the night.

Date: a year ago

Review №199

Rating: 4

Older hotel but great location, service and breakfast! Rooms are dark and gloomy. Lighting in the rooms and bathroom is poor. Furniture in the rooms is outdated. Parking garage is not attached and guests have to walk around the hotel to enter which can be inconvenient in bad weather. The pool is indoors and very small.

Date: a year ago

Review №200

Rating: 3

Im normally a big fan of Embassy Suites - this one is in need of a refresh. Elevators are super slow, so if that bugs you, stay on a loManager. Rooms are dated and not really clean. Bar at this location seats about 6... for a 6 floor hotel this is way too small. TVs were out the night I arrived, toilet didnt flush - both fixed the next day - reason for 1 star service is I was told Id get honors points for the inconvenience(s) when the manager got there in the morning - no points, no message from manager.

Date: a year ago