DoubleTree Suites by Hilton Austin Downtown Capitol

Review №1

Rating: 4

Nice friendly staff and nice rooms

Date: a day ago

Review №2

Rating: 5

Valet Cedric was excellent

Date: 2 days ago

Review №3

Rating: 5

Cedric went above and beyond to help with everything.

Date: a week ago

Review №4

Rating: 5

Cedrick and Tucker were extremely helpful. Great experience.

Date: a week ago

Review №5

Rating: 5

Cedrick is amazing!!!

Date: a week ago

Review №6

Rating: 5

Cedric awesome

Date: a week ago

Review №7

Rating: 5

Cedrick was so wonderful and helpful! He will take care of you!

Date: a week ago

Review №8

Rating: 4

Service was amazing. Cedric with Valet went above and beyond!

Date: a week ago

Review №9

Rating: 5

Valet was the best part

Date: 2 weeks ago

Review №10

Rating: 4

My only issue was the lack of in-house dining. Very few options within walking distance.

Date: 2 weeks ago

Review №11

Rating: 5

Adrian did a fantastic job!!

Date: 2 weeks ago

Review №12

Rating: 5

Adrian was very helpful during our stay

Date: 2 weeks ago

Review №13

Rating: 5

Young and courteous, Adrian R., what exceptional service we received. Thank you! Adrian was very professional and a joy to talk to.

Date: 2 weeks ago

Review №14

Rating: 5

Adrian the valet was very courteous and helpful young man, he was very welcoming and made the start of my stay very good. Thanks Adrian!

Date: 2 weeks ago

Review №15

Rating: 5

Had a great experience at your hotel. Adrian Rubye gave exceptional service and added to the positive energy while at your hotel. Thank you Adrian.

Date: 2 weeks ago

Review №16

Rating: 5

Want to thank Adrian for all the help he gave us. Went above and beyond to take care of us. Great service.

Date: 2 weeks ago

Review №17

Rating: 5

Adrian was a very charismatic, courteous and kind young man. His help and customer service were top notch. So cool. Please hire more humans like him.

Date: 2 weeks ago

Review №18

Rating: 5

Valet agent helped me out!

Date: 2 weeks ago

Review №19

Rating: 5

Troy was great. Very very helpful. So was Cedric both of them get a five stars.

Date: 2 weeks ago

Review №20

Rating: 4

Cedrick is the man. Very helpful and kind concierge and valet service, making you feel welcomed and prioritized from the start. Food and shops are all walking distance but a little farther than I anticipated. Prepare to Lyft or drive in the city of Austin! Walkability: 15 mins minimum to the nearest restaurant or shops. But a lovely area to walk around and sight see.

Date: 2 weeks ago

Review №21

Rating: 5

Jim and Cedrick are awesome

Date: 2 weeks ago

Review №22

Rating: 5

Cedrick the valet Is amazing . Super helpful. Made my stay even better! Rooms: Love the updates! Rooms : 5/5 |

Date: 2 weeks ago

Review №23

Rating: 5

Ralan did an outstanding job with valet!

Date: 2 weeks ago

Review №24

Rating: 4

Date: 2 weeks ago

Review №25

Rating: 5

Keilon and Jon are very pleasant and helpful!!

Date: 3 weeks ago

Review №26

Rating: 5

I received excellent customer service from the entire staff! Amy & Don with valet parking were very friendly and accommodating. The check in and out was easy and the cookies are always a bonus The room was clean and comfortable.

Date: 4 weeks ago

Review №27

Rating: 1

I stayed here in August. There were bugs in the hall outside my room and on my door. The kitchen was dirty and not something I wanted to use. It was otherwise fine. However, the only choice for parking is valet, and they week I was there they changed the pricing from $51 a night (pretty exorbitant for a garage they own and choosing to employ valets), to dynamic pricing where they can charge whatever they want based on demand. When I went to the front desk to point out the sign didnt indicate dynamic pricing, they told me the sign just wasnt updated yet and to take it up with the valet company if I wanted them to fix the price on my bill. I am there working; I am already busy during the day. Why is the administrative burden on me to fix their error and resolve an issue with their vendor? Pretty appalling customer service. In short, dynamic pricing is a scam, as is a hotel charging you for forced valet parking in a garage they own. Now that Im back to traveling to Austin regularly again, I will be looking for other properties at which to stay.

Date: 4 weeks ago

Review №28

Rating: 5

Jim was very accommodating to my group of friends. The rooms were clean, comfortable and had great terrace. Would definitely consider coming back in the future.

Date: 4 weeks ago

Review №29

Rating: 5

I recently had an exceptional stay at the DoubleTree by Hilton Hotel in Austin, and I cannot praise the staff enough, especially the manager, Jim. This hotel has always been my favorite in Texas, and my most recent visit reaffirmed why. From the moment we arrived, Jim went above and beyond to ensure we had an unforgettable experience. He personally honored my Diamond upgrade and secured the best available room with a stunning view. His attention to detail and commitment to delivering the full Diamond experience was impressive. Jims communication and dedication to guest satisfaction were evident throughout our stay. Thanks to his efforts, we felt genuinely valued and well-cared for. I highly recommend the DoubleTree in Austin to anyone visiting the area. It s a fantastic hotel with a team that truly knows how to make guests feel special. I ll definitely be returning on my future visits to Texas! ---

Date: 4 weeks ago

Review №30

Rating: 5

Troy was great

Date: a month ago

Review №31

Rating: 5

Date: a month ago

Review №32

Rating: 1

The room and staff were great. The only parking is valet and according to their website it is $57 a night but, it was actually $70 a night. This is too much to pay to park your vehicle and we left a day early to avoid paying another night of parking. After paying this crazy amount for parking, they still send a text requesting a tip. Ridiculous.

Date: a month ago

Review №33

Rating: 5

Great hotel, the place is amazing. Good to stay for long periods. Rooms

Date: a month ago

Review №34

Rating: 5

Valet was awesome, room was huge and clean. Will stay again next time.

Date: a month ago

Review №35

Rating: 5

Valet was the best ever!!!! the gentelemen were extremely helpful!

Date: a month ago

Review №36

Rating: 2

The staff is personable and truely focused on making your stay as enjoyable as possible, but the condition and situation of the hotel makes that impossible. The front doors are pull-to-open, which with armfuls or handfuls of bags, is hard to do. The valet wont help and theres no doorman. They need a doorman or electronic doors. The first room was fine, but the closet doors were broken, the tub spout constantly streamed water even when off, and the sink had dried toothpaste and what I hope were only black chin hairs in the sink. My daughter found an ant in her bed. Kitchen glasses were put back dirty. After unpacking, food shopping for the week and setting up my office on Saturday night, we settled in, and were only interrupted once as a staff person used a pass key to enter our room unannounced and without knocking because she thought someone called about needing something cleaned (she had a bunch of keys and a windex bottle). I did park-and-stay, but the valets had a new system, and honestly, getting it all sorted was a 2-day hassel. After several valet discussions I finally got the desk manager to get it all sorted. Not hotel specific was the noise. Sirens sirens sirens all night. And 5 AM to 5 PM is construction; banging, slamming, revving, that incessant beep-beep-beep every 15 seconds for hours as the cats back-up. As I started the day on Monday, but 5 minutes before my actual work began, the desk called and told me I needed to change rooms immediately because it was needed for renovations. After some very choice words and some argument, I got the manager to send up a luggage cart and was promised 20k pts for the inconvenience. No, I never got them. But I did get to miss my first meeting of the day, and I did get to pack-up and set-up again my office, and load a weeks worth of groceries, and all the junk a teenager leaves scattered everywhere about a suite thinking well be there a week, and lug it all not down to the 5th floor as agreed, but up to the 11th floor. Alone. In the new room there was used dental floss on the floor by the full length mirror and long black hairs in the sink. Closet doors, broken. I could not load the fridge because it was covered with and dripping water inside. I thought maybe someone left the door open, so I wiped all down and loaded groceries. After about the third time using it, the door came off in my hands, the whole door! There were bolts and hardware on the floor. As well, the door had no slats on the shelves so the door shelves were unusable. Two calls, 7 hours and a visit to the desk manager finally got the door reattached. The microwave dish that spins inside the oven was not the right dish for the microwave, so it didnt spin. I was struck by the long-in-the-tooth garage sale feeling this hotel exudes. After 5 days at the hotel, a maid finally knocked on the door (subsequent days as well), but only for light cleaning, which was coffee, waste bins, and towels. Oh dear God, theyre using whistles at the construction site now. It sounds like they gave everyone in 4th grade a whistle and let them out into the schoolyard for recess. Near the end of my stay, mid zoom call, a random service person opened and walked into my suite unannounced. I guess everyone has a key and must jump into the rooms for a bio break or something? Got my car at checkout. I was at first glad it was parked under the hotel securely. What I didnt know was that they did so under the dripping sewer drain line, so that the front of my car hood and its emblem are ruined. Its been two washes and some scraping and i cannot remove the gray water staining. In general, theres always construction folks riding the elevator, and I found the whole place to be too dimly lit. Note that I completed a survey and answered yes to being contacted about my dissatisfaction. Like my points, that did not happen either. If you still want to use a Hilton, chose the Garden Inn a block away.

Date: a month ago

Review №37

Rating: 5

Date: a month ago

Review №38

Rating: 3

The hotel was great. Friendly people. Clean and nice suite. Beautiful bar. My complaints are the restaurant and bar are way over priced. You have to be kidding me. I dont get it at all. Rooms: Clean

Date: a month ago

Review №39

Rating: 5

Quick friendly Valet service! Hudson was great!

Date: a month ago

Review №40

Rating: 5

Hudson with valet was prompt and courteous. Rooms: Comfortable and roomy Rooms : 5/5 |

Date: a month ago

Review №41

Rating: 3

Stopped for one night for business purposes. You must valet. Im used to traveling around the Dallas area and valeting. This hotel was crazy expensive for valet. The first room they gave me was blocked off by a HUGE fan. I couldnt even get inside the room as the fan was blocking the door. I went back to check-in and told them what the problem was, and the maintenace man walking by said they couldnt use that room because of the water damage. The clerk then stated he wrote the wrong room number on my folio. It was wrong by several floors. Breakfast is not included in your stay. The basic breakfast (scrambled eggs, bacon, toast/bagel, potatoes, cereal, milk, coffee) was $49 per person. The room was clean, but the a/c was crazy loud. Its probably not likely to be a return visit. Food and drinks: $49 breakfast buffet with few options and bad coffee. For $49, it should be spectacular, but the food was worse than McDonalds.

Date: a month ago

Review №42

Rating: 5

Everything I asked for I was accommodate and with a good attitude. And the valet was very was super fast and on point.

Date: a month ago

Review №43

Rating: 4

We especially loved hudson, our valet guy!

Date: a month ago

Review №44

Rating: 5

Valet

Date: a month ago

Review №45

Rating: 5

Valet Nearby activities: Good Walkability: Good

Date: a month ago

Review №46

Rating: 5

Great fast service thank you, Hudson!

Date: a month ago

Review №47

Rating: 2

Everything was good except for the strange billing practice at the bar area. 2 individual bills the first time we went and when I questioned, the bar tender had some weird explanation. The second night 3 individual bills on my credit card with the same explanation worth more than $100 for a total of 6 Tito vodka type drinks.

Date: a month ago

Review №48

Rating: 1

I had the chance for a stay cation this year. I wish I had the same experience as other guests. I didnt want to write this in anger because I was just utterly disappointed in many ways. The valet was friendly. The young man at the front desk was very kind especially to my kids with FREE COOKIES!! The room I stayed in was another story. I had the view of a noisy park lot. Nothing can really be done about that. However both TVs didnt work so my kids were very frustrated. The dish washer smelled of sewage. The front desk said it happens when I went to retrieve dish soap that wasnt in the room. Also explained why the dishes were dirty. While kids were playing hide and seek we found some gross leftovers from another guest. The shower head and handle needed caulking bad. Overall for a 2 day stay was not my favorite experience. When I checked out the older gentlemen was not very nice when I asked about my points status, and if my AAA was applied. I did not even mention how bad the stay for me was. I have pictures of all the things Ive complained about. This seemed to be the best way to reach out to management. Thank you for hearing me.

Date: a month ago

Review №49

Rating: 5

Front desk staff are very friendly, helpful and accommodating. Room was extra clean and modern with a great sunset view The bar staff were on top of things. The buffet was better than most and friendly and above and beyond staff. Overall a great place to stay for a few days or weekend. Safety: Neighborhood seems to be very safe. The Doubletree has after hours outer door locks and the rooms have extra locking mechanisms. Noteworthy details: Within a block of the Texas State Capitol and other Texas government buildings. Plenty of dining and retail with in the local walking distance.

Date: 2 months ago

Review №50

Rating: 5

Date: 2 months ago

Review №51

Rating: 5

Hotel, room and staff were perfect! As I left Valet was top notch! Caleb will take care of you!!!!!

Date: 2 months ago

Review №52

Rating: 5

Super helpful guy at check in. I had a few drinks on my flight and forget his name but I m thinking Jeff possibly. Lol. He got my Hilton honors number added even though someone else booked the room on my behalf. The suite was very comfortable

Date: 2 months ago

Review №53

Rating: 5

Came to visit. When I arrived I saw how they keep their valet drop off clean. They care about curb appeal. Just imagine how the take care of the rooms. A+ the employees are very professional and super friendly.

Date: 2 months ago

Review №54

Rating: 5

clean. friendly. helpful employees. park and fly option. shuttle service. several choices for food delivery . all around nice quiet place to stay. There was a gift tray with cheeses, crackers y fruits in the room when we arrived Rooms: Large, clean, high tech. Tv in bathroom mirror. Food and drinks: Great food and drinks at the bar.

Date: 2 months ago

Review №55

Rating: 5

Hudson with valet was amazing and one very good looking guy!

Date: 2 months ago

Review №56

Rating: 1

I frequently stay at this hotel due to its convenient location within walking distance of my office. Unfortunately, my recent stay was disappointing. The room assigned to me was outdated, with mold on the shower curtain and a dirty trash can in the kitchenette. Additionally, my room wasnt serviced. In past stays, I received breakfast vouchers as part of my room package, but this time I was told I was not eligible for breakfast. Typically, I travel solo and do not use the breakfast voucher, but this time my husband and 2-year-old son traveled with me, so the breakfast would have been very convenient. I spoke with Jacob Carter, the front office manager, who apologized but said he cannot hand them out. Needless to say, I will not be staying at this hotel again and will not recommend it to my colleagues who also travel to the area frequently. It seems they would rather save the $26 breakfast than secure repeat business.

Date: 2 months ago

Review №57

Rating: 4

I m staying at doubletree for 60 days from June. The rooms are comfy. For a long stay the stovetop option makes difference. The room keepers are fast and meet our demands. The vallet guys are so friendly and prompt to attend our needs, specially Hudson and the others two Kallebs (one with K and other C) thanks guys

Date: 2 months ago

Review №58

Rating: 5

The valets were wonderful even played along with us

Date: 2 months ago

Review №59

Rating: 5

Had a lovely stay at the Double Tree Hilton in Austin, the location was very centrally located and was about a 20 minute walk to all the night bars. Room was spacious and clean and the cookies from front desk are always a nice touch. The valet team was also very helpful and speedy with their service.

Date: 2 months ago

Review №60

Rating: 5

Hudson in valet is great

Date: 2 months ago

Review №61

Rating: 5

Hudson is the man when it comes to valet!

Date: 2 months ago

Review №62

Rating: 4

Jim at the front desk was very helpful with our accommodations! He answered all my questions and was quick to respond to the room phone not working.

Date: 2 months ago

Review №63

Rating: 5

John with valet, really helpful with parking and taking out the truck Safety: Felt pretty safe all aorund Rooms : 5/5 |

Date: 2 months ago

Review №64

Rating: 5

Valet Hudson and John were cool guys to work with. Thanks! Rooms: Rooms were clean and spacious! Nearby activities: Activity was very close within driving distance Safety: Felt very safe Walkability: Just depends on what you re looking for Food and drinks: Foot and drinks were within quick driving distance Noteworthy details: Very nice hotel

Date: 2 months ago

Review №65

Rating: 5

Our valet Hudson was a cool guy!

Date: 2 months ago

Review №66

Rating: 5

Hudson did an outstanding job with service today!

Date: 2 months ago

Review №67

Rating: 5

Great Valet service, Hudson is professional and on time with my car. Everytime!! Noteworthy details: Amazing

Date: 2 months ago

Review №68

Rating: 5

Had a great view of the capital building and within 10 minutes walking distance of anything good. Will definitely come back.

Date: 2 months ago

Review №69

Rating: 5

Valet-Devin was great. We love Mr.Jim

Date: 2 months ago

Review №70

Rating: 5

Great hotel at a great location, staff from front desk to valet were helpful and kind. Don was super helpful when he saw me struggling with my bags. Highly recommend this hotel! Rooms: Super clean, great room service Nearby activities: Museums Walkability: Capitol!

Date: 2 months ago

Review №71

Rating: 5

Valet service was excellent, especially Devin.

Date: 2 months ago

Review №72

Rating: 4

Hudson provided excellent service!

Date: 2 months ago

Review №73

Rating: 5

Quickest valet ever and perfect location for a festive wedding. Hudson was friendly, polite, and prompt.

Date: 2 months ago

Review №74

Rating: 5

Hudson with valet

Date: 2 months ago

Review №75

Rating: 5

Hudson did an awesome job great service!

Date: 2 months ago

Review №76

Rating: 5

Hudson was great! The rest of the valet and the desk personal were polite, friendly, and professional. Thank you all!

Date: 2 months ago

Review №77

Rating: 4

Hudson was great. Walkability: Yes Noteworthy details: Hudson was great.

Date: 2 months ago

Review №78

Rating: 5

Hudson always has our car on time

Date: 2 months ago

Review №79

Rating: 5

DJ was great fast and efficient, made my stay great

Date: 2 months ago

Review №80

Rating: 5

Dj was very friendly

Date: 2 months ago

Review №81

Rating: 5

Raylan provided valet service on July 5th. Service was great.

Date: 2 months ago

Review №82

Rating: 5

DJ brought the car up real fast

Date: 2 months ago

Review №83

Rating: 5

Ralan excellent valet took care of the vehicles. Nice big quiet rooms.

Date: 2 months ago

Review №84

Rating: 5

DJ was very expedious and polite during our stay. Great service!

Date: 2 months ago

Review №85

Rating: 5

Valet was super helpful. Especially Ralan.

Date: 2 months ago

Review №86

Rating: 5

Jon in valet is awesome!

Date: 2 months ago

Review №87

Rating: 3

John of Bell desk is courteous/helpful with luggages. But Tucker of front desk is horrible and doesnt have courtesy of late checkout 1pm for Hilton Honors members

Date: 2 months ago

Review №88

Rating: 3

Not the greatest of Hilton brand experiences. It was fine for our quick overnight, but wouldnt choose again for any longer time. The hotel bar and restaurant are closed. Ant problem in our room.

Date: 3 months ago

Review №89

Rating: 4

A little dated but clean and large rooms and nice people. Rooms: All suites! Rooms : 4/5 |

Date: 3 months ago

Review №90

Rating: 5

Date: 3 months ago

Review №91

Rating: 5

Date: 3 months ago

Review №92

Rating: 1

WARNING!!! Do not stay at this hotel!!!! My Wife and I decided to spend Father s Day weekend in Austin. We re Gold members and a part of the Friends and Family program. We frequent a different Hilton brand hotel at least once a month while traveling to several states for recreation. So far we have 19 stays with well over 30 more planned for the year. We drove over 3hours from the Dallas area for this stay. Once we arrived, we attempted to park, but we were told that the ENTIRE facility is valet parking for $51 a night. The young man directed us to the parking garage across the street and said we could use that for self-parking. When we got to the garage, we were notified that it costs $20 per day to park there. We decided to go back to the and see if the disabled parking spot was open. We are both disabled U.S. Military Veterans with injuries on our lower extremities along with other severe disabilities, so after a long drive it s painful to walk even a few feet to the building. When we returned to the hotel parking lot, the disabled parking spot was open so we parked in it. This time, a different young man from valet named John walked up and told us that we can t park there unless we pay the $51. To my understanding, the hotel is not only required to provide accessible parking, but they cannot charge a disabled person for using it. I notified the front desk clerk of the issue and he walked me to the valet counter to let them know I could park there without a fee. Then John argued the point and said the manager requires them to charge for that spot. We decided to leave and have dinner while we research the validity of their policy. When we returned, I parked in the disabled spot once again. The other attendant came over to get our keys and give us a valet pass. While the young man was writing my information on the check-in sheet, John decided to stand over him in an attempt to intimidate us. I let John know that his help was not needed, as the other gentleman had the situation under control and could write my information down on his own. Apparently John thought that was funny and laughed at me while refusing to leave us alone. John stood there like a bodyguard the entire time and then followed us to the door. I notified the Assistant Manager of his actions and went to my room to finally get some rest. Once we got in the room and prepared to go to bed, we pulled the sheets back and found blood stains on the sheets where my Wife would be sleeping. I had to call down and request new bedding. When the Assistant Manager arrived with the new set of sheets, he just dropped them off and left. We had to make the bed ourselves as if we were employed by Hilton. If we had the energy, we would just drive home tonight and not even attempt to sleep in this outdated, overpriced hotel room. I should mention that we were in this room because the first room we were placed in had a broken sink, so we had to move to a different floor. I requested a call from management, but I suspect they will try to cover this situation up without notifying him. We did not put our lives on the line for this country, only to be treated like second class citizens! We are considering taking our business to a different hotel chain after the way we were treated today. We are also actively seeking legal assistance for this matter, so if there are any lawyers reading this please feel free to reach out to us. Rooms: Old, dusty and there is no guarantee that the water will work. If it does, the pressure is very low. Safety: The self-parking garage nearby does not have 24hr security and there is only one camera at the exit. Somebody can break into your car, steal your belongings and leave without being seen or heard because the hotel is too far away from the vehicle. It is not safe at all! Walkability: You will have to drive and pay multiple times for parking or pay for an Uber because food locations are only in driving distance. Food and drinks: You will have to drive and pay multiple times for parking or pay for an Uber because food locations are only in driving distance.

Date: 3 months ago

Review №93

Rating: 1

Basic service way below my expectations. Restroom feels and looks old. You got to pay for tiny water, which in my opinion should be complementary. You gotta pay for parking which is about $35. We checked in around 1am ish in the morning, then in the morning i asked for extended check out at the front desk it was NO. Didnt seem the place was that occupied. Bad experience, will do my best to avoid staying here. So update, some of the front receptionist are nice, but one I had the unfortunate interaction was rude.

Date: 3 months ago

Review №94

Rating: 5

Stayed here on a Friday night, was able to book same day no issues. Valet was great and very attentive. Great central location. Rooms were clean, tidy, no smell and pet friendly.

Date: 3 months ago

Review №95

Rating: 5

My favorite Austin hotel. Walkability: Convenient to all government agencies. Rooms : 5/5 |

Date: 3 months ago

Review №96

Rating: 5

Amy was incredible. Honestly an icon she hooked us up with an uber for a friend and food, couldn t ask for more honestly 16/10 performance you should stay here just for the human interaction Walkability: easily walkable. Food and drinks: food and drink were good Noteworthy details: Amy was a noteworthy detail.

Date: 3 months ago

Review №97

Rating: 1

Awful service! We arrived with our family to be notified the pool, restaurant, bar and all ice makers were not working. We picked the hotel to spend time with our family at the outdoor pool before going to Monster Jam. When voicing annoyance, the manager Tucker said they were sorry and offered some points. I voiced the same room if booked today was $100 less and if they could match it for the inconvenience and he said no I can cancel it and you go elsewhere. A hotel like this should have better customer service.

Date: 3 months ago

Review №98

Rating: 3

Don and the other valets really hustle and are very polite!!! Walkability: Great location Rooms : 5/5 |

Date: 3 months ago

Review №99

Rating: 4

Valet service was excellent, especially Ralan! Rooms: Bathroom door didn t work Rooms : 2/5 |

Date: 4 months ago

Review №100

Rating: 5

Ralan with valet was super nice :)

Date: 4 months ago

Review №101

Rating: 5

Ralan and the whole double tree staff was amazing with valet and our rooms!

Date: 4 months ago

Review №102

Rating: 5

Great stay for our team at the state softball tournament. Valet and overall service was great! Rooms: Great rooms!

Date: 4 months ago

Review №103

Rating: 4

Mica and the valet team are wonderful! Very kind and quick. The rooms were very nice as well! Great one-night stay!

Date: 4 months ago

Review №104

Rating: 5

valet was great! Even during a busy concert afternoon my car was pulled fast!

Date: 4 months ago

Review №105

Rating: 4

Valet was great!

Date: 4 months ago

Review №106

Rating: 5

This review is strictly for the valet, Not that anything is wrong with the hotel either, But the team is amazing! Take care of me, but they re warm and inviting to my daughter as well (she s 4). Also, the care that they consistently take with my car is a blessing. As long as I requested my vehicle before coming down, it ll be there waiting within a reasonable time.. what more could I ask for? Don, Micah, Devin, Thiago, Amy, and Azia all need raises!! They are doing their thing!!

Date: 4 months ago

Review №107

Rating: 4

Date: 4 months ago

Review №108

Rating: 5

Caleb was a great valet with good info on Austin

Date: 4 months ago

Review №109

Rating: 5

Caleb is a great valet!

Date: 4 months ago

Review №110

Rating: 4

Sad about restaurant not open

Date: 4 months ago

Review №111

Rating: 4

Rooms are big in the hotel is very clean. Breakfast could be better. And the pool is old and needs to be redone. Ive stayed here for the marathon, and it is quite loud, Even ten stories up.

Date: 4 months ago

Review №112

Rating: 5

CALEBS SERVICE WAS AMAZING CANT COMPLAIN

Date: 4 months ago

Review №113

Rating: 5

Caleb s service was great

Date: 4 months ago

Review №114

Rating: 5

good hotel, valet was great(caleb)

Date: 4 months ago

Review №115

Rating: 5

Caleb did a great job

Date: 4 months ago

Review №116

Rating: 4

Hudson, in valet, was cordial and accommodating. We booked the King Suite, which was spacious, had a kitchenette, and came with a balcony.

Date: 4 months ago

Review №117

Rating: 5

The stay was amazing and welcoming. Caleb and Amy were great with the valet and so nice. Great workers and really recommend this place.

Date: 4 months ago

Review №118

Rating: 5

Caleb S was awesome! The stay was amazing!

Date: 4 months ago

Review №119

Rating: 5

Caleb S was an amazing valet! And quick and great attitude!

Date: 4 months ago

Review №120

Rating: 5

Caleb s brought my car quick and was super friendly

Date: 4 months ago

Review №121

Rating: 5

Valet was great

Date: 4 months ago

Review №122

Rating: 5

Came here because it s walking distance from moody center. Lovely hotel great service, valet peeps were awesome. I regret not taking a cookie when offered one at the front desk though.

Date: 4 months ago

Review №123

Rating: 5

Doubletree Hilton Austin has an excellent valet service. Very prompt and courteous.

Date: 4 months ago

Review №124

Rating: 4

Hudson and Caleb were super accommodating! Thanks! Nearby activities: Gre Rooms : 3/5 |

Date: 4 months ago

Review №125

Rating: 5

Caleb was fantastic

Date: 4 months ago

Review №126

Rating: 5

This isnt my first stay here. I come with my girlfriend when she goes to the campus or the capitol, but this time Don the valet surpassed the excellence I already expect when I stay at a Hilton brand hotel. When we were needing directions, he was very helpful and offered great local suggestions for dining. He also took it upon himself when there was no cart available to help my girlfriend and I get our luggage out and into the vehicle. He didnt even have to but it was very helpful and considerate. I look forward to coming back and hope ahe picks this place again. Everybodys always froendly and the rooms are always comfortable -- very spacious!

Date: 4 months ago

Review №127

Rating: 5

Ralan Nearby activities: Close to bars and restaurants, but far enough away to be quiet. Rooms : 5/5 |

Date: 4 months ago

Review №128

Rating: 5

Don was fast and helpful at the valet!

Date: 4 months ago

Review №129

Rating: 5

Nikita and Amy were the sweetest women Ive ever met, they helped me get in a glitchy front door late at night. Thank you!!

Date: 4 months ago

Review №130

Rating: 2

Terrible hotel! It s falling apart paid almost 300 dollars for the shower/tub to be leaking and ceiling to be moldy. Location is primal but i definitely expected a lot more. Not clean or sanitary by any means. Only good thing about this hotel is the location.

Date: 4 months ago

Review №131

Rating: 4

Date: 4 months ago

Review №132

Rating: 5

Caleb s was very helpful and kind during our valet process

Date: 4 months ago

Review №133

Rating: 5

Caleb and Ralan were great at the valet. Would highly recommend them at Hilton Double Tree in Austin. Great customer service. Thanks very much.

Date: 4 months ago

Review №134

Rating: 1

Air condition wasnt working good. Pool area under construction. Breakfast was cold. Not a good stay.

Date: 4 months ago

Review №135

Rating: 5

Valet with Caleb S was great. My vehicle was ready on time everytime requested. The front desk was wonderful especially Jim. Thanks for the great experience

Date: 4 months ago

Review №136

Rating: 4

Right next to the capitol, pretty cool view. The valet was very helpful. Caleb helped us with our bags and the doors. The room was quiet and spacious.

Date: 4 months ago

Review №137

Rating: 5

Valet was great and helpful! The hotel ultra comfortable. Has all the facilities, gym and business centre. Fulfil all our needs. The staff especially Jim Berg at reception was excellent, He is amazing and went over and above for accommodating our requests during our stay at the hotel. He is an asset to the hotel. A further staff member is Dan at the restaurant who really carries out exceptional service for breakfast. Amazing person who also goes the extra mile!

Date: 4 months ago

Review №138

Rating: 5

Great stay! Caleb S. with the valet was super friendly and the valet parking was easy to request through your phone. We also were able to check in early, which was a huge help with being in town for a wedding!

Date: 4 months ago

Review №139

Rating: 3

Valet Hutson was a sweet gentleman Rooms: Nice room No breakfast $3 water bottles Walkability: Not really an area to want to walk around NO FREE PARKING - Valet only Food and drinks: Hambuger came hot and so did the Dr. Pepper .. smh Noteworthy details: The restaurant and bar are under construction Not priced correctly for all the deficiencies going on at the moment

Date: 4 months ago

Review №140

Rating: 5

Great job Doubletree Hilton

Date: 4 months ago

Review №141

Rating: 5

Date: 4 months ago

Review №142

Rating: 4

Valet service was great. Hudson got us the car super quick!

Date: 4 months ago

Review №143

Rating: 5

Caleb was a awesome valet attendent

Date: 4 months ago

Review №144

Rating: 4

Caleb and Ralen did a great job parking our big truck in a very small marking spot.

Date: 4 months ago

Review №145

Rating: 5

Caleb ,ralan and Ricky are good valets

Date: 4 months ago

Review №146

Rating: 5

Caleb and Ralan were great valets

Date: 4 months ago

Review №147

Rating: 5

Caleb as done an amazing job and is very efficient.

Date: 4 months ago

Review №148

Rating: 5

Date: 4 months ago

Review №149

Rating: 4

Nice hotel. Caleb S the valet person was excellent and friendly.

Date: 4 months ago

Review №150

Rating: 5

Great place! My stay was great and the valet attendant Caleb S was extremely nice!

Date: 4 months ago

Review №151

Rating: 5

Great Customer Service from Caleb.

Date: 4 months ago

Review №152

Rating: 5

Convenient location, valet staff friendly and courteous

Date: 4 months ago

Review №153

Rating: 5

Great valets! Nice hotel staff

Date: 4 months ago

Review №154

Rating: 5

The valet team and the front desk at DoubleTree was great and very professional and friendly.

Date: 4 months ago

Review №155

Rating: 4

Hudson did a wonderful job as a valet. Really appreciated his prompt service. Hotel was not good about late checkout. Also, food and beverage credit did not cover even one breakfast! Rooms : 5/5

Date: 4 months ago

Review №156

Rating: 5

Valley was good

Date: 4 months ago

Review №157

Rating: 5

Hudson & Don amazing valets at the Hilton double tree

Date: 4 months ago

Review №158

Rating: 5

Amazing team! Hudson and Don are the bests!!

Date: 4 months ago

Review №159

Rating: 5

Hudson with valet was Amazing . Great guy . Great hotel. I d definitely come back . Everyone was so friendly

Date: 4 months ago

Review №160

Rating: 5

It s might be weird to say but the valet made my day when leaving. Super courteous and friendly. I hope yall take care of Hudson, he s a great person to have your team.

Date: 4 months ago

Review №161

Rating: 3

Date: 4 months ago

Review №162

Rating: 5

Traveled to Austin for a conference and this hotel was very convenient. The warm cookies are a nice touch.

Date: 4 months ago

Review №163

Rating: 5

Right next to the state capitol. This Double Tree treatment was one for the book. Although they were under construction when I came in they did the most to make me feel welcomed. I was upgraded to a suite, it had two balconies, a kitchen, a king bed and a pull out couch in the living room. This felt more like an apartment than a hotel room. Since their dinning commons was under construction, they had breakfast served to our room. It made me feel like a king.

Date: 4 months ago

Review №164

Rating: 5

Valet was great! Very fast and efficient. A really great stay!

Date: 4 months ago

Review №165

Rating: 5

Stay was great. Staff was very attentive and Caleb with the valet service was very attentive. Nearby activities: Location was great close to Capital and the university.

Date: 4 months ago

Review №166

Rating: 5

Ralan Kayla and Hudson where great

Date: 4 months ago

Review №167

Rating: 5

Hudson, ralan & Caleb were awesome valets!

Date: 4 months ago

Review №168

Rating: 5

Great valet team

Date: 4 months ago

Review №169

Rating: 5

Staff was excellent. The parking staff were very professional and helpful. Rooms: They were so clean spacious and nice Nearby activities: We had fun in the area Safety: I felt very safe in the area even at night.

Date: 4 months ago

Review №170

Rating: 5

The stay was great and valet staff was excellent with handling my lifted truck. Thanks

Date: 4 months ago

Review №171

Rating: 5

Pmc valet , was great. Really helpful on a busy weekend

Date: 4 months ago

Review №172

Rating: 5

Great service n great valet parking service thank you guys Don n Devin.

Date: 4 months ago

Review №173

Rating: 5

Don was great! My car was in front of me before I knew it!

Date: 4 months ago

Review №174

Rating: 5

Don is the best.

Date: 4 months ago

Review №175

Rating: 5

Don was fantastic to me every morning. He always had my car ready and even loaded my bags. Thanks Doubletree for a wonderful stay .

Date: 4 months ago

Review №176

Rating: 5

Don in valet parking was awesome!!

Date: 4 months ago

Review №177

Rating: 5

Thank you Caleb and Ralan in valet! Always pleasant and professional! Great customer service!

Date: 4 months ago

Review №178

Rating: 3

The room was clean and nicely decorated. Ans the lady who checked us last night was very pleasant and friendly. The older gentleman with glasses that checked me out this morning is cold and unhelpful. Hire better.

Date: 4 months ago

Review №179

Rating: 1

Was under major renovation April 2024, not indicated at booking, nor was any concession given (other than the cookie). Not a 4-star hotel with bad smells, popcorn ceilings, and construction work starting early Eastern time. Fortunately, it will eventually be renovated. Good location but find something else until the work is done.

Date: 4 months ago

Review №180

Rating: 5

Date: 4 months ago

Review №181

Rating: 4

Stayed for a business trip. Location is near the Capitol. The bar and restaurant was under renovation so had to order room service for breakfast. I got a huge bowl of oatmeal and toast it was good. Fast service and friendly. Front staff was helpful and courteous. The room was nice. Only concern was the toilet handle. With each flush it felt as if it was going to break. The shower was also running water from the bottom so it lacked water pressure. Valet was nice and prompt with my car. $51 is a little steep but was worth it since I didnt have to find parking and walk far. The bed was cozy and pillows were soft. I had a kitchen area, separate sleeping area. The room was a very nice size. TVs could use some updates to login to your own streaming service. In all I will stay there again when in Austin. Oh I loved the warm cookies!

Date: 5 months ago

Review №182

Rating: 5

Don was super helpful and friendly. Very prompt.

Date: 5 months ago

Review №183

Rating: 5

Don is fantastic!

Date: 5 months ago

Review №184

Rating: 5

Great customer service from Lubbock, as he and his teammates helped check my luggage in prior to my room being available. They offered me the best piece of mind while I as able to eat lunch with my lovely wife.

Date: 5 months ago

Review №185

Rating: 5

Lubbock did an awesome job helping check my bags while waiting for room to be available. Super friendly!

Date: 5 months ago

Review №186

Rating: 5

Lubbock did awesome helping with our bags! Rooms: Na Rooms : 5/5 |

Date: 5 months ago

Review №187

Rating: 5

Awesome service. Lubbock did an extraordinary job, very kind and helpful. We will return.

Date: 5 months ago

Review №188

Rating: 4

Quaron was extremely helpful and friendly each day and he went above and beyond to assist in any way he could. Lubbock was awesome as well and made sure he assisted with all of our baggage needs on our final day. The both of them provided impeccable and quick service. Thank you so much for everything!!

Date: 5 months ago

Review №189

Rating: 4

Thank you to the valet Quaron and Lubbock they did an outstanding job and with a smile - give them an increase in pay. Customer service is and always be on the top of my list .

Date: 5 months ago

Review №190

Rating: 3

There was a lot of construction in the hotel, the AC in the room was noisy, and the prices in the hotel store were absolutely outrageous. That said, the room was clean and spacious and the staff was friendly.

Date: 5 months ago

Review №191

Rating: 5

Devin and KD were awesome! We enjoyed our anniversary ! Thank you for the amazing service. The Woodson

Date: 5 months ago

Review №192

Rating: 1

Bad service bad employee

Date: 5 months ago

Review №193

Rating: 1

Bad service and bad employee

Date: 5 months ago

Review №194

Rating: 5

Date: 5 months ago

Review №195

Rating: 2

For me, this is a hilton in name only. Rooms are very dark house keeping is intermittent. Bar was closed for modernisation but we were not informed before we arrived. Other guests found empty beer cans and chicken bones in their room. Not worth the money

Date: 5 months ago

Review №196

Rating: 5

Rock stars. Treated me like royalty, will be back soon.

Date: 5 months ago

Review №197

Rating: 5

Date: 5 months ago

Review №198

Rating: 4

Date: 5 months ago

Review №199

Rating: 5

Loved this hotel! Wished the restaurant was open, but luckily Don at the valet watched our luggage while we walked to an off-site restaurant. Very friendly staff!

Date: 5 months ago

Review №200

Rating: 5

This place was a great stay! Prices were reasonable and it s in a great location. Jim at the front desk was great and super helpful!

Date: 5 months ago