Knotty Deck & Bar

Review №1

Rating: 5

This place is awful don t come here. Shhh Unless you want to enjoy everything you experience here and call this your favorite hotel in Austin. Your choice; Choose wisely.

Date: 4 days ago

Review №2

Rating: 5

Great outdoor space and good cocktails

Date: a month ago

Review №3

Rating: 2

Dont bother. The only reason I ate here is because it was in the hotel. Got most of the way thru my chicken breast to discover it was under cooked. Tried to bring it up with the server, but she had too many other things going on to want to care.

Date: 2 months ago

Review №4

Rating: 5

Beautiful space, best deck in Austin! The bartenders are incredible and the Nachos are too die for!

Date: 3 months ago

Review №5

Rating: 1

What bar closes at 11 pm and Room service at 10 pm on a Friday in a busy area? I can tell you, a 1 star bar.

Date: 4 months ago

Review №6

Rating: 5

Update - we returned after several months and the improvement here has been incredible. Kathleen, our waitress was attentive, friendly, and joyful to talk with. we had our customary Caesar salad, which were delivered about five minutes after our wine delivery, which was about five minutes as well. The salads were wonderful. The wine was delicious. The atmosphere was just right. My wife enjoyed it very much. Thank you, Kathleen. For a wonderful time. 2 Stars - We had the Caesar Salads. One with beef, one with chicken. The salads were great. But it took 30 minutes for them to arrive at our table when there were exactly 12 people in entirety in the restaurant. Most had been served before us. I blame this on the kitchen. The waitress was adequate, but the meats on the salad were cold. Maybe they sat too long? I don t know. Given that the waitress was serving our party of two and one other of the same, she wasn t THAT busy. Can t recommend. The Renaissance Hotel is cavernous and an architectural beauty on the inside. They can certainly do better with their restaurant.

Date: 4 months ago

Review №7

Rating: 5

Had a great espresso martini tonight!

Date: 4 months ago

Review №8

Rating: 5

My family and I have been coming here for years now and each time we enjoy our stay and the food here. We had the Mothers Day buffet and the food was absolutely delicious! Also the brisket nachos are the absolute best! Kathleen is always a joy and her service is top notch! We look forward to staying at this hotel again and enjoying another meal (and drinks ) at this restaurant. I almost forgot to mention the view on the deck is gorgeous and serene, especially on a cool spring day .

Date: 4 months ago

Review №9

Rating: 5

Best brisket nachos and tacos EVER!!!!! Incredible service and everyone is so friendly!

Date: 4 months ago

Review №10

Rating: 5

Date: 5 months ago

Review №11

Rating: 2

I was there this morning around 9:30am to order breakfast to-go, waited at the Bar for more than 5 minutes, but nobody came over to take my order. It wasnt a super busy time, but clearly this place is under staffed, so prepare for a long wait if you go there at peak time

Date: 5 months ago

Review №12

Rating: 4

Date: 5 months ago

Review №13

Rating: 1

The food was terrible. The fries tasted like they had been sitting out all day(or maybe even from the day prior) and the chicken tenders were identified by my husband as the identical ones that are sold frozen from HEB. We ordered broccolini that came out raw. They took that off the bill but that didn t make up for the totally disappointing rest of the meal. What a waste of money! The atmosphere was nice and our server was friendly

Date: 5 months ago

Review №14

Rating: 2

Waitstaff was wonderful! Go there 5-6 times a year during non peak times. Yesterday the food and drinks were so disappointing. Brisket nachos are typically delicious. This time we got stringy burnt tasteless scraps. It was awful. Not sure the gin and tonics had ANY gin. Table was sticky and this was a 4pm...yikes.

Date: 5 months ago

Review №15

Rating: 4

Here for work trip and wanted a quick bite. Bartender recommended the wings. Really great choice. I told them extra crispy and they did just that. You won t be disappointed. Very well decorated and it has a patio for the great weather .

Date: 5 months ago

Review №16

Rating: 5

Been going to this restaurant for 24 years for various occasion, Mother s Day, Easter! Great food and service! I love the new deck and view for Happy hours too! I am surprised that most people don t know that they serve Brunch for Easter! They need to step up advertising! My friends told me they would have love to come if they knew about the Easter Brunch!

Date: 6 months ago

Review №17

Rating: 5

Date: 6 months ago

Review №18

Rating: 1

We didnt eat anything so I cant review the food but the service wasnt good. The waitress was snobby and inconvenienced when we wanted to be relocated inside because the deck was too windy. She also increased her tip by ~$10 for some reason, just petty...

Date: 6 months ago

Review №19

Rating: 5

First time here and everything was spectacular!!! I ordered the wings and they were amazing. Great food Great Service and Great Vibes!!!!

Date: 7 months ago

Review №20

Rating: 5

Date: 7 months ago

Review №21

Rating: 5

Date: 8 months ago

Review №22

Rating: 5

Im definitely coming back.

Date: 8 months ago

Review №23

Rating: 5

Great food are bartender Kelly was awesome

Date: 8 months ago

Review №24

Rating: 5

Date: 9 months ago

Review №25

Rating: 5

Great food and service.

Date: 9 months ago

Review №26

Rating: 5

Date: 9 months ago

Review №27

Rating: 5

Nice place to eat right at the hotel.

Date: 10 months ago

Review №28

Rating: 3

decent hotel restaurant. food was ok but service was lacking. The only reason we came was the Titanium breakfast voucher. The voucher only covers $26 per reservation so it doesn t come close covering breakfast for a party of four. The prices are what you d expect from a hotel restaurant so the voucher doesn t even cover two people. It s a little tacky that they add 20% service fee before taking off the voucher but I get it. I understand the voucher system is probably a property decision and not specifically the restaurant. The portions are large and the options we picked were hearty so you could share. The breakfast service was very slow even though the place was at 1/3rd capacity. I feel bad because the waitstaff is clearly understaffed. They barely have time to take orders, bring food and drop checks. Good luck with refills and extra condiments. Waitstaff are frazzled and rushed. We went two days in a row with the same experience both weekend days. We even had to wait to be seated the second day when they were less have half full. They said it was because the kitchen was backed up. The Texas theme is amusing if you re from out of state. It s probably a decent chill place to get drinks if you re there for a conference or event. I wouldn t go unless you re stuck in the hotel for a convention. Even then, order out or go out to experience better food and service. Parking: a large self park lot for the hotel but it s paid. Kid-friendliness: reasonably kid friendly. variety of food options to choose from.

Date: 10 months ago

Review №29

Rating: 4

Great service

Date: 11 months ago

Review №30

Rating: 5

Western upscale with a friendly staff and a great menu.

Date: a year ago

Review №31

Rating: 5

Amazing bar and restaurant worth coming to even without staying at the hotel.

Date: a year ago

Review №32

Rating: 5

Date: a year ago

Review №33

Rating: 5

I loved the whiskey sour

Date: a year ago

Review №34

Rating: 5

Quick service; super cute place to hang out with friends and family. The views are amazing.

Date: a year ago

Review №35

Rating: 4

Date: a year ago

Review №36

Rating: 4

My wife and I decided to get away from San Antonio to spend someplace quiet and relax poolside for a weekend. Having Knotty Deck and Bar at the Renaissance Hotel was convenient and great. Food was very good and a good sized menu. Our first meal took a while and the fries were cold. Asked for new fries and by the time we got them we were almost done with the meal. All other meals and services were great.

Date: a year ago

Review №37

Rating: 5

Good

Date: a year ago

Review №38

Rating: 1

Not sure if this restaurant is understaffed or the waitress was new, but the service was HORRIBLE. My hubby and I ate here twice this weekend as this restaurant was located in the same hotel where we stayed for a marriage retreat. Both times it took forever to get our meals. However, the second visit was the worst. Our waitress Ruth lacked situational awareness and did not even realize we had not gotten our meal (a burger and fish Tacos) until after 45 minutes of us patiently waiting. Six tables got their meals before us and they were seated way after we were. We honestly think she forgot to put our order in, but instead of admitting the mistake, she blamed it on the kitchen. It took us talking to the manager to finally get our food. He was kind enough to not charge us for our meal which was very thoughtful of him, but the principle of us having to rush to eat our meal to make it back to the retreat was still an inconvenience. We hope this waitress is retrained so nobody has to experience such a frustrating experience.

Date: a year ago

Review №39

Rating: 2

Do not waste your money or your time. Unless: you would like to grab your own app plates and your own straws. Go here if you want to wait 30 minutes for your drink to arrive. And itll be AFTER your food arrives too. Be ready to be told its super packed when the dining room is half empty. Also make sure you fully intercept a human in order to get their attention because there is zero proactivity at this establishment. Be ready to be handed your check in the middle of your meal because they are so busy. But conveniently it is picked up within 5 minutes of you putting your method of payment on the check book. If you want McDonalds service for 10x the price, this is the best place to go. Enjoy.

Date: a year ago

Review №40

Rating: 5

Amazing service and even better food! Its extremely convenient to eat here when staying at the hotel. There is plenty of seating, as well as bar seating, and an entire outdoor deck that has great views. Everything about this place was 5 stars. I would definitely come here again even if not staying at the hotel.

Date: a year ago

Review №41

Rating: 3

I had read so many great things about the food and the service here, and since I am going to be moving on the side of town for both work and personal, I thought why not check it out. And besides, I do love breakfast and brunch and all things food. Especially eggs. I went here this weekend and had the eggs Benedict and it was cooked absolutely perfectly, the hollandaise sauce was perfectly seasoned and thickened and the eggs were cooked to perfection. ... The service, however was not so great, it was disappointing. I was barely acknowledged, my drink was empty most of the time and the only time which I was spoken to was when asking about my order, an attempt at upselling my order a few times (which I would have taken the suggestions if I were being taken care of properly) and if I wanted the food bill to be charged to my room or not. It was a pretty short, impersonal and cold transactional interaction. There was no hi how are you today, miss? Or... how was your food? How is your day? How are you enjoying this beautiful Sunday morning? No none of that. But besides all that, The atmosphere was really very nice and you could look below and see the travelers walk down the stairs and there was a big screen coffee area in the lobby and it was a nice ambiance about the place and the way it was set up. I really enjoyed the food, and overall it was decent, I just wished the service would have been a bit better, Im a pretty easy going and easy to please customer too. And if they would have been busy then, I would not have taken a star off at all, but there was only three tables in the whole restaurant. I will give it another chance but for now itll be a while before I visit because, lets face that you can have eggs benedict anywhere and you really go there for the experience in the service, right? Overall the experience was pretty good, although it could be better. I will definitely give it another try since it is in a great location and I like the atmosphere and the food especially was worth a second shot, maybe next time I will come when they are really busy, lol. ;)

Date: a year ago

Review №42

Rating: 5

Date: a year ago

Review №43

Rating: 3

Date: a year ago

Review №44

Rating: 4

Nice venue. Good service. 4 stars because the food was not so great.

Date: a year ago

Review №45

Rating: 4

I m a big fan of their Mac-n-Cheese, the smoked bacon worked so well. Their Chicken Sandwich was also flavorful, the chicken was well seasoned and juicy. Sitting at the bar guarantees that you will be served, while self sit-in takes a lot longer to be attended. Overall, the food and drinks were great and the bartenders were hospitable.

Date: a year ago

Review №46

Rating: 1

I stayed at the Renaissance Hotel in Austin with my parents for the weekend, a beautiful hotel. We were looking forward to the members club but were told it was closed for the weekend, and we were offered a breakfast voucher at Knotty Deck & Bar. This morning, we decided to take our opportunity to grab a bite, reaching around 10:15 am. It s a seat yourself restaurant, so we decided on the high tops close to the bar. We ended up waiting around 10-15 minutes with no greeting, and all staff walking by us to serve others. I finally got up to ask if we were in the right place to be served to which then we got, Do you guys want coffee? We politely agreed, we didn t make a fuss about the wait, and just continued sitting and talking. Another 15-20 minutes passes when we ask the same woman whether someone would be taking our orders as we see this server going to take orders of the people who arrived after us. My mom went to speak with someone to see if there was an issue. The woman whom I had asked about being served began to bring the server, Dylan, over to us to finally take our order after almost 40 minutes of sitting there with minimal service or acknowledgement of us there. He begins to make his way over making full eye contact, only to do a 180° and go help the white couple that has been sitting for no less than 5 minutes. I bring up white couple as we were the only Indian family sitting there, and were being actively ignored as Dylan continued to run around helping everyone else as well as people who arrived much later than us, all white guests. My mom talked to the manager who went to talk to him about his lack of service, to which he finally came over and made the excuse that the pillar we were sat next to was probably the reason he hasn t seen us (he made eye contact with me multiple times). He complained he was the only server and has been doing this all alone with everyone flagging him down. While I understand how stressful being a server may be as I ve worked in a restaurant myself, it shows the lack of strong management and training at this establishment. The clear racism we felt was awful because we not once were rude or making it a big deal that we were waiting, but a quick greeting explaining that he is extremely busy and just needed a moment to get to us would have made a world of difference for our experience. Although a great hotel, we definitely won t be back to eat here.

Date: a year ago

Review №47

Rating: 1

Waited 30 minutes for service. Waited 45 min to find out what the bartender suggested is not on the menu. Then they have the audacity to bring me a bill. Go elsewhere

Date: a year ago

Review №48

Rating: 5

Date: a year ago

Review №49

Rating: 5

Date: a year ago

Review №50

Rating: 5

Great food and the best customer service.

Date: a year ago

Review №51

Rating: 5

Sat outside and ate a wonderful burger!

Date: a year ago

Review №52

Rating: 3

Do not order food here, I gave this place 3 chances, with three different meals. The chief of who ever is doing the cooking has no idea what he/she is doing. The food is so flavorless and bland, they do not know how to make brisket. Just adding salt would make this food taste better. I had the knotty burger, the knotty brisket nachos, and the tortilla soup. The tortilla soup was the only thing that was decent, but tastes like something I can get in a jar. To top it all off each item is basically 20 Dollars each for flavorless food. Presentation wise, its great but if the taste cant match the looks why bother. The waiters/bartenders are really great and funny, definitely know how to treat their customers. Id only recommend this place if you wanna go get drinks and enjoy the sights off the balcony, or just to stay at the hotel. You are better off getting take out food wise.

Date: a year ago

Review №53

Rating: 5

Date: a year ago

Review №54

Rating: 5

Date: a year ago

Review №55

Rating: 5

This is our to go place. We frequent this place once every month or two months. The location is amazing, and the food is pretty delicious. I love the customer service here as well. Once we are done, we go downstairs to walk and explore the garden/trail. I highly recommend it here. Its one of my favorite spots in Austin.

Date: a year ago

Review №56

Rating: 4

Great taste. The menu could use more selection. Reasonably priced. Dietary restrictions: They accommodated someone in our party who has dietary restrictions, and was very discreet. Food : 4/5 |

Date: a year ago

Review №57

Rating: 2

Slow service, expensive food.

Date: a year ago

Review №58

Rating: 5

First Andrew, our server, was super nice and knowledgeable. He made several suggestions. My husband got the knotty burger and I got the pasta. We both really liked our food. I will say that I did have to modify the pasta order since there are not really any vegetarian options except one salad on the menu. I m used to this and can always find something so this was not a deal breaker for me, just giving you a heads up. I also got the mojito which was done wonderfully, unfortunately it seems to be a hard drink to get right since 9 out of 10 it doesn t taste right when I order one, but there s was great. If you go on a nice clear night definitely sit on the patio.

Date: a year ago

Review №59

Rating: 4

Food and the service is great but this is inside a hotel, kinda confusing

Date: a year ago

Review №60

Rating: 4

Date: a year ago

Review №61

Rating: 4

Date: a year ago

Review №62

Rating: 5

After being at the hospital all day we were too tired to go out to eat and just had the energy to go back to the hotel and eat there. We were so glad we did. Drew was the absolute best!!! Knowledgeable, friendly and so much fun. He totally turned our day around and was honestly one of the best servers Ive had in a while. The food was really good as well!

Date: a year ago

Review №63

Rating: 5

Date: a year ago

Review №64

Rating: 4

Date: a year ago

Review №65

Rating: 4

Good little place for happy hour if youre staying here or happen to be nearby. Good local craft beer choices and on a nice day you can sit outside. Its still a hotel bar though, so youre in the middle of the lobby and wont forget youre in a hotel unless you go outside :)

Date: a year ago

Review №66

Rating: 5

Totally nice service. Happy hour for cheap drinks. Good food for in between meals. Gladly again.

Date: a year ago

Review №67

Rating: 5

Cannot say enough about the excellent service! Thank you, Reuben!

Date: a year ago

Review №68

Rating: 5

Y all!!! The bulgogi fries (Knotty Fries) were absolutely bomb. A little cold when they came out but the sauces mixed with the perfectly marinated bulgogi beef made me cry tears of marinated joy. Also Andrew (don t call him Andy), was the best server and made me laugh more than a few times.

Date: a year ago

Review №69

Rating: 5

Came around afternoon to try something different. I got the knotty fries which were very flavorful, the way I like! I didnt know what exact drink I wanted , the bartender asked my flavor profile and came back with a delicious blueberry mint martini

Date: 2 years ago

Review №70

Rating: 5

Date: 2 years ago

Review №71

Rating: 4

Date: 2 years ago

Review №72

Rating: 4

Date: 2 years ago

Review №73

Rating: 5

Date: 2 years ago

Review №74

Rating: 4

Vegetarian options: Niet veel opties, veel vlees Dietary restrictions: Wordt goed rekening mee gehouden Parking: Voldoende parkeergelegenheid

Date: 2 years ago

Review №75

Rating: 5

Sat outside, just gorgeous! My only complaint would be maybe some mood music..but overall just perfect!

Date: 2 years ago

Review №76

Rating: 4

Great breakfast Great service. Had breakfast on the deck.

Date: 2 years ago

Review №77

Rating: 5

Nice spot if you are staying at the hotel

Date: 2 years ago

Review №78

Rating: 4

Date: 2 years ago

Review №79

Rating: 5

Ive had dinner here a few time. And every time food and cocktails are amazing. I would definitely recommend nachos, they are the best!! Atmosphere is so cozy, that I always end up staying longer. And for those who like music, they sometime have live performers.

Date: 2 years ago

Review №80

Rating: 5

Something for everyone

Date: 2 years ago

Review №81

Rating: 5

Date: 2 years ago

Review №82

Rating: 5

Date: 2 years ago

Review №83

Rating: 5

Date: 2 years ago

Review №84

Rating: 5

I really enjoy this place. Its a great place to hang out for a few drinks and appetizers. I love the outside terrace but its too hot right now to enjoy it. If youre looking for a place to have drinks without all the crazy party atmosphere, this is the place.

Date: 2 years ago

Review №85

Rating: 4

Good service. Nice food

Date: 2 years ago

Review №86

Rating: 5

Date: 2 years ago

Review №87

Rating: 4

The draft beers selection is really good.

Date: 2 years ago

Review №88

Rating: 4

Date: 2 years ago

Review №89

Rating: 3

Date: 2 years ago

Review №90

Rating: 5

In the beautiful lobby of the Renaissance Hotel. Our breakfast was delicious. I would definitely return...

Date: 2 years ago

Review №91

Rating: 5

Very cool waiter. Very good food. Nice atmosphere.

Date: 2 years ago

Review №92

Rating: 2

Food took over an hour for only 2/3 of our party to receive it. Steak was ordered medium well received rare another one medium-rare also rare. Seasonal pasta was more bland than frozen 2 minute reheat pasta. Salt shaker uses Sea Salt in a salt shaker made for table salt so it doesn t even come out properly and you have to open it up to even get your salt, same for the black pepper it uses coarse black pepper for a fine pepper shaker. If this restaurant is consistently this off for being half booked, I d say it relies too heavily on the business from the hotel to even warrant visiting. Coconut pudding was good though

Date: 2 years ago

Review №93

Rating: 3

Beautiful place. I do think waiting almost 60 minutes for nachos is a bit much.

Date: 2 years ago

Review №94

Rating: 1

Food took over the 40 minutes and we were only ones in the place.

Date: 2 years ago

Review №95

Rating: 5

Great service

Date: 2 years ago

Review №96

Rating: 5

Date: 2 years ago

Review №97

Rating: 5

Great staff and service

Date: 2 years ago

Review №98

Rating: 5

Great for a late night drink after a long day. Wings and beer OK, staff very helpful and friendly.

Date: 2 years ago

Review №99

Rating: 5

Date: 2 years ago

Review №100

Rating: 3

Nice place, clean, knowledgeable staff

Date: 2 years ago

Review №101

Rating: 4

Great waiter, drinks and nachos!

Date: 2 years ago

Review №102

Rating: 1

Beautiful restaurant, but the absolute worse service I have ever received. They are listed on OpenTable but then claim to not work with them so my reservation wasn t acknowledged. Waited over an hour for our meal and several tables around us left because no one properly waited their table. The manager has zero sense of hospitality. Huge huge disappointment.

Date: 2 years ago

Review №103

Rating: 5

This was my first time at this restaurant and the knotty burger was absolutely amazing. I also had an omelette which was very good. I have no complaints.

Date: 2 years ago

Review №104

Rating: 4

Pretty good food. Inside a hotel so not exactly Michelin rated. I had a new york strip that wasnt the finest cut of beef. Food came out quickly and the easier kept my glass full. Its a decent choice

Date: 2 years ago

Review №105

Rating: 2

The food was pricey and not that good.

Date: 2 years ago

Review №106

Rating: 5

Quiet day, but a beautiful place, courteous staff, very nice.

Date: 2 years ago

Review №107

Rating: 5

Date: 2 years ago

Review №108

Rating: 4

Date: 2 years ago

Review №109

Rating: 4

Date: 2 years ago

Review №110

Rating: 5

Come see Andrew best bartender ever, if it is not busy ask him to make you a specialty drink!

Date: 2 years ago

Review №111

Rating: 3

Decent food but not staffed well. No one hosting and no bus boys. Tables are left dirty while people wait in long lines waiting to be sat.

Date: 2 years ago

Review №112

Rating: 1

I came to try out happy hour and then they tell me that instead of the dozens of drink choices and the 6 different food items that their website claims, there is only 4 drink options. Thanks for wasting my time and gas.

Date: 2 years ago

Review №113

Rating: 1

Looking forward to a good burger, I opened Doordash to start my search. After a long search, I chose Knotty Deck & bar. I placed my order for pick up and headed to the restaurant. When I arrived, I was notified that they don t use Doordash any longer. Since I had already paid, I left home without my wallet. You would expect that any good business would accommodate a Customer for the inconvenience of having driven all the way to the restaurant. They had a lack of concern, even with the restaurant still listed on the Doordash app and absolutely no one in the restaurant. In different to me being a future customer, Knotty Deck and Bar, just dismissed me and told me to contact Doordash. It s like pretty woman BiG MISTAKE, I went to the Cheesecake Factory a block away and had a much better meal.

Date: 2 years ago

Review №114

Rating: 5

Loved the pretzels. Great afternoon snack!

Date: 2 years ago

Review №115

Rating: 5

Date: 2 years ago

Review №116

Rating: 5

Date: 2 years ago

Review №117

Rating: 4

Service was sketchy. Otherwise pretty good

Date: 3 years ago

Review №118

Rating: 5

Great outdoor patio

Date: 3 years ago

Review №119

Rating: 5

Fantastic ambiance on the patio! Just a nice place to sit and have drinks after a long week. Good if you are coming as a couple or with a big group. Drinks are exceptional and food was delicious. Our server drew was extremely attentive and gave great recommendations for drinks and food. The indigenous infusion are an experience!

Date: 3 years ago

Review №120

Rating: 5

Date: 3 years ago

Review №121

Rating: 4

Its ok.

Date: 3 years ago

Review №122

Rating: 5

Date: 3 years ago

Review №123

Rating: 3

Date: 3 years ago

Review №124

Rating: 5

Date: 3 years ago

Review №125

Rating: 1

Service is non existent here. Dirty cups, plates, trash left at tables. The servers look like they don t care about their jobs. Definitely not whatever these 4-5 star reviews portray this place to be. Save yourself the time and money and avoid this place.

Date: 3 years ago

Review №126

Rating: 4

Date: 3 years ago

Review №127

Rating: 4

Date: 3 years ago

Review №128

Rating: 1

I have stayed in Marriott properties for over 75 days already this year and this is by far my worst experience with one of their in-house restaurants. Just tried to eat breakfast here after staying the night at the hotel. The restaurant was half full. The Hostess placed me on a wait list for a party of 1 with a wait time of 5 to 10 minutes. I was 1 of 2 parties on the list. I sat no more then 20 feet away in a empty lobby while waiting for a table. After 30 minutes I approached her and she responded she had skipped over me because she hadn t seen me. I was then seated at a table that was covered in sticky syrup/jam and asked to have it wiped. She agreed and wandered away and proceeded to wipe down a different table and seat another guest. No one came to wipe off my table or get my order for close to 10 minutes. The table was never cleaned. I became frustrated and left. When I brought my experience to the attention of the front desk attendant he seemed perplexed by my statements but had no resolution for the problem. I don t have the highest expectations for in-house restaurants, but IHOP seems to have higher quality of customer service then this place.

Date: 3 years ago

Review №129

Rating: 5

Good wine selection

Date: 3 years ago

Review №130

Rating: 5

Date: 4 years ago

Review №131

Rating: 3

Date: 4 years ago

Review №132

Rating: 5

Date: 4 years ago

Review №133

Rating: 5

Good food, good staff

Date: 4 years ago

Review №134

Rating: 4

Date: 4 years ago

Review №135

Rating: 5

Listen, this place is a little gem inside a hotel. Food is seriously always excellent! The appetizers were large, in charge and full of flavor. Also, ALL the bartenders Ive run into are friendly and give top notch service. Ive never had a bad experience here, which is saying something given typical hotel crowds. If you need a late-ish night drink and food, I would not hesitate to recommend the Knotty Bar!

Date: 4 years ago

Review №136

Rating: 5

Knotty Deck is a fantastic place to have company outings, birthday parties, practically any event. From 4 -6pm weekday, Christian or Ramiro will help setup and plan a phenomenal happy hour event. I love this place and their professionalism is greatly appreciated. The food is great as well, and the happy hour prices cant be beat!!

Date: 4 years ago

Review №137

Rating: 5

Date: 4 years ago

Review №138

Rating: 5

Great food, strange that they are listed on Zagat as a top rooftop restaurant ... because they are on the ground floor!

Date: 4 years ago

Review №139

Rating: 5

Hosted a work event!! Classy! Christian & Ramiro were easy to work with, they made sure my team was taken care of!! The waiters were a class act as well!!

Date: 4 years ago

Review №140

Rating: 5

Andrew- By far the most knowledgeable bourbon waiter I ve ever met and I travel quite a bit. He gave us the history and how each bourbon was made with all manner of trivia. His advice was spot on. Loved the Contradiction Smooth Ambler, Blood Oath and Burning Chair. All food was very well done. Great atmosphere and yet not to loud for business conversations. Located inside of Austin Renaissance

Date: 4 years ago

Review №141

Rating: 4

Swanky spot w good drinks nice view and good food and great music

Date: 4 years ago

Review №142

Rating: 5

Date: 4 years ago

Review №143

Rating: 1

Unfortunately, we did not have great service here. We tried it our first night just after we got in and we had to wait a while at the bar for the bar tender to service us. It was around an hour and a half until close, but he seemed very concerned about his closing duties and not his customers. The next day we were heading out to our event and stopped in for a quick lunch at a table. It took over 20 minutes for someone to even get us our drinks; the hostess mistook Johnny Walker for Jack Daniels. Not a big deal, but I had to flag someone down at the bar to get the right drink. Our food came out and was fairly tasty, to be honest. However, my wifes berries had mold on them. That was our only complaint about the food, and we tried to get it exchanged, but we received no service, so she just picked around it. The restaurant wasnt busy, maybe had 5 other parties besides us, but the wait staff seemed to actively avoid customers. I would not recommend going here, there are plenty of other great choices within walking distance.

Date: 4 years ago

Review №144

Rating: 3

Date: 4 years ago

Review №145

Rating: 4

Great service (thanks Drew!) and great food.

Date: 5 years ago

Review №146

Rating: 4

Date: 5 years ago

Review №147

Rating: 5

A great place tucked in the back of the Arboretum inside the Renaissance Hotel. Sitting out in the trees beautiful setup

Date: 5 years ago

Review №148

Rating: 3

Date: 5 years ago

Review №149

Rating: 4

Date: 5 years ago

Review №150

Rating: 5

Date: 5 years ago

Review №151

Rating: 5

Date: 5 years ago

Review №152

Rating: 3

Food was just okay this time. Service is okay. Not sure if Ill come back.

Date: 5 years ago

Review №153

Rating: 5

Andrew was a great server, and happy hour was great. Will definitely be back.

Date: 5 years ago

Review №154

Rating: 3

Standard hotel restaurant, limited food selection.

Date: 5 years ago

Review №155

Rating: 3

Date: 5 years ago

Review №156

Rating: 5

Date: 5 years ago

Review №157

Rating: 5

Great outside set up with the breeze

Date: 5 years ago

Review №158

Rating: 1

We made a reservation for a table outside via Open Table and when we arrived there the hostess simply said all tables are taken outside. We took a look at the restaurant and since there is nothing special and our reservation was not available we decided to leave. Just dont give the option of reserve a table if you cannot guarantee that its going to be there waiting for us when we arrive at the restaurant on time.

Date: 5 years ago

Review №159

Rating: 5

Incredible service.

Date: 5 years ago

Review №160

Rating: 2

Food was subpar, the service was really slow even though there where only 4 tables with people, including ours.

Date: 5 years ago

Review №161

Rating: 5

Tasty full of flavorful food options! Rooms are up to date. Staff service is fantastic!

Date: 5 years ago

Review №162

Rating: 5

Date: 5 years ago

Review №163

Rating: 5

Great space...Great service

Date: 5 years ago

Review №164

Rating: 5

The team here was awesome. Great place for hosting large group dinners or small cocktail events. Andrew and Dustin were so amazing on Sunday night for our cocktail hour. Andrew was so through and paid such attention to detail. He was constantly ensuring that everyone was happy and had a drink. He was consistently checking in with Nick and I and confirming if we needed anything else. You folks were really on the ball and it was great. I often host functions like this at different restaurants/venues, but your team by far was the most organized and accommodating. Thanks again!

Date: 5 years ago

Review №165

Rating: 2

Date: 5 years ago

Review №166

Rating: 5

Is it strange that this hotel restaurant/bar was really great?? The food was real good the service was good and the kids had a blast.

Date: 5 years ago

Review №167

Rating: 4

We enjoyed sharing small plates. Everything was delicious. Full bar menu with cocktails, wine, and beer. Our server Adrian was attentive and friendly. Bar service was a little slow.

Date: 5 years ago

Review №168

Rating: 5

So great!

Date: 5 years ago

Review №169

Rating: 5

Date: 5 years ago

Review №170

Rating: 5

Cute hotel bar tucked away in the Arboretum. Great place for a business casual meeting or coworker happy hour. Service is good and we had no wait. The expansive lobby atrium the bar is located within is a breath of fresh expansive air from the claustrophobic Austin bar scene. Highly recommend.

Date: 5 years ago

Review №171

Rating: 1

We sat at the bar, hoping to get a quick meal because theyve always been so quick. But today our waitress (Sara) was just rude and paid us no attention. We had to ask 3 different waiters/waitress for assistance. The drinks were not as good as they normally were. We wanted ginger beer for my girlfriends throat, they gave us gingerale. Overall food was good but service today was horrible.

Date: 5 years ago

Review №172

Rating: 5

Nice place, good food, pleasant porch. Kinda expensive drinks but they didnt skimp

Date: 5 years ago

Review №173

Rating: 5

Date: 5 years ago

Review №174

Rating: 5

This is a nice spacious dining area with an outdoor patio and views from inside or out. The food is thoughtful and delicious, Annnd they make the best Mac and cheese ever! It won the 2018 Mac and cheese festival in Austin, and I used both my voting noodles to vote for them. Great place to swing by when you are in the Arboretum. They do have a full service bar, big screens, and separate coffee lounge, so you can enjoy whatever you fancy.

Date: 5 years ago

Review №175

Rating: 1

So...the bad news first (there is a little good news). Here was our order...fried egg plant appetizer...cold, dry, inedible. We each took one bite and left it. Potato soup. Hmmm, not sure you can call it soup when it sticks to your spoon...more like mashed potatoes..tasty enough, but not warm and terrible texture. Next...waited an hour for main course...not exaggerating. The chairs were hard, the table metal, the atmosphere cold...super uncomfortable. Finally, my tacos come out, very dry, and cold and partners porkchop comes out, super dry and about 1/2inch fat. Really unpleasant food. Server comes out right before we are getting ready to leave and apologizes to us, says she will talk to the manager, that theyre down to 2 cooks and in the weeds and so sorry. Manager never (like, never) comes by, server says manager is going to comp the meal. Thats the good news by the way. Heres the rub, normally that would be awesome, but the service and meal was so horrible, I would rather have paid 2x the value of that meal somewhere else and enjoyed Friday night date night. Heres the part that really roils me....I booked the reservation through open table because it was a 1000point table. Was far from my first choice, but we had had brunch there before and it was pretty good so I figured it was worth the night for the points. AND THEY DIDNT REGISTER THE POINTS. I called and left message, still no points. Frankly, I would rather have paid for the horrible meal and got the points. Will not be going back. Do not recommend you try it. Way too many great places to waste money, time or points on Knotty. I am not only dissatisfied, Im angry. No wonder they atmre 1000 point tables, I dont know who else would go there unless some incentive. But buyer beware..they reneged. I should say the peach desert was pretty good. Nothing to crave, but at least edible. Everything else subpar.

Date: 5 years ago

Review №176

Rating: 4

Lobby bar is nice, music is Good!

Date: 5 years ago

Review №177

Rating: 1

this place was absolutely...terrible. the service was ok, but they treated the the teens like they were children which they are not. the food took forever to come, we had to wait for a very long time to just eat some standard ok food. this place should not be recommended. that is all sincerely, reuben chernet.

Date: 5 years ago

Review №178

Rating: 5

Date: 5 years ago

Review №179

Rating: 5

Date: 5 years ago

Review №180

Rating: 5

Incredible ribeye and great service. Wonderful Valentine venue...

Date: 5 years ago

Review №181

Rating: 4

Date: 5 years ago

Review №182

Rating: 3

Wasnt bad, but wasnt great. I am glad I had plans to eat before meeting up with friends there. The food was over priced. Some of it looked freshly made, but some of it seemed like it was just frozed foods cooked (like the fries). They had nice plates, not really garnished. I did not like my drink at all (some sort of champange and gin cocktail). The service wasnt the worst, but not proactive or helpful. It was nice because we were able to make a reservation for 16 on a Saturday for later that day. And they did split checks. Added 19% gratuity for a big group, which was expected. The atmosphere was pretty good for being inside a hotel. It was too cold for the deck, but maybe that would have made it better. The hotel was really nice which made it a plus when walking in. Overall, it was ok. I would go back again to meet with friends, but wouldnt recommend on my own. There are definitely better austin places to go explore around that area instead.

Date: 5 years ago

Review №183

Rating: 4

Date: 5 years ago

Review №184

Rating: 3

Great patio, over priced drinks

Date: 5 years ago

Review №185

Rating: 5

Great place. Food is delicious, ask for the macaroni and cheese, those are the best

Date: 5 years ago

Review №186

Rating: 5

Date: 5 years ago

Review №187

Rating: 5

Excellent service and food for the lunchtime hour!

Date: 5 years ago

Review №188

Rating: 5

One of the best cocktail bar in NW area. Lots of appetizers, great happy hour and great service from the staff. Terrific deck for sitting outside.

Date: 5 years ago

Review №189

Rating: 1

Date: 5 years ago

Review №190

Rating: 4

Date: 5 years ago

Review №191

Rating: 3

Date: 5 years ago

Review №192

Rating: 3

Its inside the hotel so not a place I would normally choose. No shade on the deck and with the sun beating down it was really hot. Food was okay.

Date: 5 years ago

Review №193

Rating: 4

Date: 5 years ago

Review №194

Rating: 5

Date: 5 years ago

Review №195

Rating: 5

Date: 5 years ago

Review №196

Rating: 4

Only one waiter, a bot overwhelmed, order came out incorrectly and only a few people at a time. WAY OVER PRICED. THREE PEOPLE BREAKFAST FOR $100 BUCKS? Weve had better service and food at a buffet in a Marriott

Date: 5 years ago

Review №197

Rating: 5

Dont pass this up. Here for Cancer treatment. Its tough. But we were put in this hotel by their generosity. So we had dinner at Knotty Deck Bar. The service was phenomenal. Andrew was our waiter and theres not enough words to express the sevice he gave us. When he found out about my daughter being there for radition he paid for her meal. When you are on this journey of treatmemt it really can take allot out of you. For the generosity here. We are amazed. But the food was 5 star excellent. Andrew was very knowledgeable about the menu which helped us find something suitable for her belly. If you try it here...the queso and chips

Date: 5 years ago

Review №198

Rating: 5

Date: 6 years ago

Review №199

Rating: 5

One if Austins hidden gems! I cant believe we didnt know about this place sooner! Grant let us know how welcomed we would be. He was the most courteous person! Then we met Andrew! The most exceptional and knowledgeable person and made us, and our dogs, feel so welcomed! We came there through Austin Restaurant Week, but will return frequently for the outstanding food and service. Also, a special acknowledgment to the chefs! I wish we knew your names!

Date: 6 years ago

Review №200

Rating: 5

Date: 6 years ago