Embassy Suites by Hilton Amarillo Downtown

Review №1

Rating: 5

Gelato came out sooo good Cook was on point that night.

Date: an hour ago

Review №2

Rating: 1

Their waitress stole my money which was $74 from My wallet and I spoke to the kitchen manager in the general manager and they basically protected her saying she did not take anything and they dont even have cameras to even see what she took or did not take. But I know she took my money because when I looked in my wallet its not there and its wrong for them to allow her to take my money and so Im very disappointed with this hotel for allowing people to steal from others and I drove all the way from Oklahoma. Noteworthy details: Dont ever lose anything because they will steal it and The manager will not do anything about it.

Date: 17 hours ago

Review №3

Rating: 4

Hotel was very nice and comfy and the breakfast was great. The Kitchen staff and room service were awesome and very polite . The only reason I gave it a 4 and not a 5 is because the FRONT DESK employees make you feel like your annoying them even when your asking politely. Also if your staying more than one day be sure to call front desk to have your room clean. (They were annoyed by that as well) other than front desk I say this hotel was great place to stay with your family.

Date: a day ago

Review №4

Rating: 5

Lovely hotel, very close to Route 66, which was ideal from our road trip point of view. The rooms were great, plenty of space, spotless, and well equipped. In fact we would have liked to have stayed more than one night to explore Amarillo in greater depth and enjoy the hotel facilities.

Date: 4 days ago

Review №5

Rating: 5

Beautiful place the workers are so sweet definitely recommend

Date: 4 days ago

Review №6

Rating: 5

Very nice hitel Rooms: Comfortable bed and desk was more than adequate Food and drinks: Good breakfast

Date: 4 days ago

Review №7

Rating: 4

Just finished up a conference at this hotel. Long time since Ive stayed at an Embassy Hotel so I read the reviews and found many unflattering reviews. I found the hotel to be comfortable and clean, its staff accomodating and friendly. The meeting facilities were quite nice. The food for our group (approx 150) was prepared buffet style and was tasty and fresh. Dont think I heard any complaints. If I had a quibble it would be about parking which was at a garage nearby and run by the city of Amarillo for $17 per night. $11 per night but a new charge if you had to leave and return. I parked free on the street in front of the hotel. All in all, a pleasant stay at this no atrium Embassy Suites hotel. Rooms: My 6th floor two room suite was clean and quite comfortable. Safety: I had no feelings of the hotel or area being unsafe Noteworthy details: Free breakfast with made to order omelet station plus the two free drinks at happy hour was on point.

Date: 2 weeks ago

Review №8

Rating: 5

I love the exterior facade of the building and great location in town

Date: 3 weeks ago

Review №9

Rating: 5

This is by far the best 3 star hotel Ive stayed so far. First and foremost the staff is extremely friendly and accommodating, from the general manager to reception and even the valet, they were all very friendly and felt welcomed. The hotel is very modern looking (which I love) and everything was super clean, it also smelled very good which is a first on a 3 star hotel. I stayed on the premium floor and my room was EXTREMELY clean, not a single stray hair which I have to give the cleaning staff big props! I also had Kate reach out to me through text throughout my stay to make sure everything was good and could reach her if I needed something. All in all this is going to be the hotel I stay in when I do my yearly visit to Palo Duro and Caprock Canyon. The only inconvenience is self parking, you can pay for valet or self park. I chose to self park since the parking lot is right across the hotel, but having to get parking validated every single time can get annoying. I wish there was some kind of automated system to avoid that. Still, highly recommended hotel! Rooms: Clean rooms Walkability: Really easy to walk on the streets outside the hotel at all times of the day.

Date: 4 weeks ago

Review №10

Rating: 5

Date: 4 weeks ago

Review №11

Rating: 5

A great place, right across from ball park, rooms were spacious and great. Came with a few drinks every night, parking was reasonable. Overall impressed.

Date: a month ago

Review №12

Rating: 5

Great location for my trip friendly staff especially at the bar Even valet staff was understanding and made accommodations for us.

Date: a month ago

Review №13

Rating: 5

Really nice embassy suites. Good breakfast, good bar, good location, would definitely recommend.

Date: a month ago

Review №14

Rating: 5

This hotel is by far one of the best hotels I ve ever stayed at. The breakfast staff, always greeted us with smile and was just so amazing! Room service was always on point and the sweetest lady Karina that delivered our room service every other night for dinner made sure we got everything we needed and was just so wonderful to me and my son. (Amazing service) The valet guys always a huge help and the Bellman he was also so helpful!! This hotel is everything and more!! Thank you hotel staff for making our stay home the past 2 weeks. We will be back!!

Date: a month ago

Review №15

Rating: 5

Actually a really nice hotel. Nice room, clean, plenty of water pressure and hot water. So all wins for me. City is a little quiet but whatever, just what I needed for a rest day!

Date: a month ago

Review №16

Rating: 1

STAY AWAY. We got food poisoning in the restaurant. When I complained, the manager acted like I was running an elaborate scam. No hot water for my shower in the morning. They offered to fix it and acted frustrated when I pointed out my husband was asleep in the room after a long night in the bathroom recovering from their restaurant. Safety: The neighborhood is not safe. If you end up here, do not go walking at night.

Date: a month ago

Review №17

Rating: 5

It was a very welcoming place I was treated great, they even gave me two free drinks just for checking in!!

Date: a month ago

Review №18

Rating: 5

It was fun

Date: a month ago

Review №19

Rating: 5

Noteworthy details: Don t do Google reviews, but had to after staying here. Bellman Mr. Hayes was so very kind. He took the time to chat with us & was such a sweet man! The room was huge, updated, dark @ night, 2 great TVs & lots of drawer space. Lobby bar had good drinks. We ordered a hamburger (good), fries (so good) & pizza (ok but wouldn t order again) to go to eat in room. Very pet friendly with lots of green space for them across the street. We ll stay here again in 2 weeks on our return back home. Well done!

Date: a month ago

Review №20

Rating: 4

Lovely building with many modern touches. The rooms were great. We enjoyed the topo map wall of places in Texas like Goodnight Peak and Brushy Draw. The social gathering was well attended and generous in offerings. My kids enjoyed the pool and thus slept well. Well be back on future passings through Amarillo. UPDATE: we keep coming back every time we pass through Amarillo!

Date: a month ago

Review №21

Rating: 3

Date: a month ago

Review №22

Rating: 4

Nearby activities: Sod poodles baseball is right across the street. Hotel highlights

Date: a month ago

Review №23

Rating: 1

Stay was awful, the shower head had no pressure the 1st night, the 2nd night at 4 in the morning had to change rooms because an alarm went off in ours and then, we found dirty clothes and hair ties in the rooms. when my wife tried to get a refund we got a run around. Then mark hung up multiple times over the phone. Come on mark learn to be professional. Don t waste your money here.

Date: 2 months ago

Review №24

Rating: 5

Amazing place to stay. My family was very pleased

Date: 2 months ago

Review №25

Rating: 5

How beautiful this hotel is. They treated us very well. Clean, spacious and everything looked new. We have stayed at 3 Hilton hotels in the past 3 nights and this has been the best.

Date: 2 months ago

Review №26

Rating: 1

Missed a call from them about a job application, well Ive applied to many laces not just them, so I dont remember the position exactly. The lady who answered when I called back seemed kinda ignorant because apparently I need to remember the position. Do you guys not have names of applicants in the system? Like why not just search up my name or send me to hr. What a waste of time

Date: 2 months ago

Review №27

Rating: 5

Only went to thr convention room. Will update if I stay here at any point but it looks like a very nice hotel to stay at. Friendly staff.

Date: 2 months ago

Review №28

Rating: 5

Awesome breakfast

Date: 2 months ago

Review №29

Rating: 3

We have had to drive from Phoenix to New York and back; as a Hilton Honors member we book through the app when traveling. This hotel was the MOST expensive throughout the ENTIRE trip. However, the pool, the onsite laundry, the hearing accessible room for my deaf husband etc. on top of location, was why we bit the bullet. Upon arrival I called the front desk regarding laundry; out of order . Ok. What level is the pool on? First, but out of order . in addition, the tv in the bedroom didn t have ANY working close captioning; for a hearing accessible room. If I had KNOWN all of these things ahead of time I would have saved my money and NOT stayed there.

Date: 2 months ago

Review №30

Rating: 5

We drove almost 4 hrs from Oklahoma City to Amarillo to stay at the embassy july 6th as an invitation from davy knapp photography when I won a free portrait session. I loved this place the suite was really nice and accomodating. Rooms: The suites are nice and comfortable and I loved the rain fall shower head. Food and drinks: The food was good at the social house restaurant.

Date: 2 months ago

Review №31

Rating: 5

Ive stayed here twice now. Rooms are great, the location gives easy access to local restaurants and the hot breakfast is great! Will stay here whenever Im in Amarillo.

Date: 2 months ago

Review №32

Rating: 5

Beautiful inside, clean rooms, and felt very safe!

Date: 2 months ago

Review №33

Rating: 5

This was service with a smile and more! I have to give a special shout out to BEAR, he was the concierge that went above and beyond the moment we were at the check in desk. I asked the lady for change behind the desk and she said no, they are cashless. I said I wanted to tip the staff. BEAR came over and gave me change! I asked about the happy hour social thing they do later, could my daughter get something? She said no its for adults and gave me a coupon for drinks. BEAR came over and said she could definitely get a Shirley Temple or a Roy Roger drink! I was waiting for my husband to park the truck and BEAR said no worries, he would take our luggage up to our room while I waited with my girls in the lobby. The bartender later was extremely sweet to my daughter and gave her extra cherries. Its the little things that go such a long way! Please give these great employees the kudos they deserve because its customer service that proves kindness and keeps people coming back!

Date: 2 months ago

Review №34

Rating: 3

We stopped here in our way to Houston. The location is great, there are a lot of restaurants around. It was an ok stay overall but first, the fact that they had a pool was one of the main reasons why we booked this hotel and it happened to be closed, in the middle of July in Texas and when you are traveling with kids terrible The rooms were big and fairly clean but the AC wasn t working properly, it got cold but it won t stop when reaching the temperature you set, it just keeps working non stop and it s pretty loud. Then the breakfast, even though it seems great at first because they have certain variety and they make omelettes per request, the rest of the items: sausages, muffins, pancakes, sponge cakes etc were either cold or stale. Again, It was not a bad experience overall but they have a lot to improve.

Date: 2 months ago

Review №35

Rating: 2

Unfortunate experience. bugs in my wifes drink and her dinner tasted like lysol. there were not any sheets for pull out bed and when they brought some they only brought 1. expected better from a Hilton

Date: 2 months ago

Review №36

Rating: 1

Awful experience. Cockroaches everywhere and extremely dirty rooms. Pictures are exactly the way we entered the room. Rooms : 1/5

Date: 2 months ago

Review №37

Rating: 5

Date: 2 months ago

Review №38

Rating: 4

Date: 2 months ago

Review №39

Rating: 5

Top notch clean hotel. Rooms were spacious and air condition worked amazing. Definitely worth the money. Valet was convenient, a little pricey but again worth it.

Date: 2 months ago

Review №40

Rating: 2

We have routinely stayed at this hotel when in Amarillo. We won t any longer. I m a loyal Hilton member as well. Our latest stay was chaotic. We had called days ahead to request a crib for our youngest and confirmed that it would be available. It was not available when we checked in and no one called ahead of time to let us know. No big deal we figured we would just make a soft pallet on the floor for our youngest. It took two hours of back and forth to get sheets and blankets. I never saw less than six people waiting in line at the reception desk. This place is poorly managed. I know things get busy, but the hotel knows how many reservations they have. We also were missing a TV remote. It wasn t even worth calling them about. Just unacceptable service for a Hilton hotel.

Date: 2 months ago

Review №41

Rating: 3

We are having a terrible experience here at the Amarillo Embassy Suites. Toilet was backed up upon arrival to our room. Maintenance responded and said the toilet was clogged with soap from the housekeeper. The Tech stated this happens all the time and that these toilets are junk and the water refill doesn t work half the time. Tech stated he would call us with a new room. We waited around another 30 min and no one called. Went down stairs the lady at the desk said she would call and let us know when our room is ready and that we could go to dinner. Well she never called and when we get back from dinner the lady at desk said sorry I didn t call we are busy. She said that unfortunately no more rooms so we could not be switched. She stated the Tech said toilet is clear now but just takes long time to fill up. I asked if anything can be done she stated no. I said not even cover the parking nope. I asked for manager he said same thing nope nothing could be done. I asked for the GM card and the guy said he not going to do anything for you. I m like good deal. We get back to our room booked for 6 and there was no sheets or pillows for the couch bed. Call the desk again and they stated it would be a hour for us to get sheets even if we go to the desk to pick up. Long story short there are tons of hotels around here try some where else. This hotel does not represent Embassy Suites brand or customer service standards what so ever. I ll update the review if Tom Wenzel the GM gives me a call and makes it right. Update: GM Tom Wenzel called me on Monday. He listened, acknowledged, and owned his team s miss falls. Tom thank you for your follow up and Ownership to the Embassy brand. Sir I m moving you to 3 stars and we will try you again at another time.

Date: 2 months ago

Review №42

Rating: 4

Embassy Suites in Amarillo, Texas, offers an exceptional stay with its spacious and comfortable suites, perfect for both business and leisure travelers. The complimentary cooked-to-order breakfast is a delightful start to the day, and the evening reception with drinks and snacks adds a special touch. The hotels convenient location, friendly staff, and excellent amenities, including a fitness center and indoor pool, make it a top choice for visitors to Amarillo. Highly recommended for a pleasant and enjoyable stay.

Date: 3 months ago

Review №43

Rating: 3

Rooms: Not fully stocked, shower head was broke, safe locked, laundry room out of order, only one phone works, its either a sauna or a freezer on the room regardless if I have control of it or not. View was the rooftop which was less than appealing, missing blanket and one bed had hair in it still. For being a 2 room suit I am pretty disappointed. If I had been paying out of pocket for this I would have thrown a fit. Food and drinks: There is also a bartender who has no clue what she is doing. I only saw her 1 time the 10 days I was here but whatever drink she served me was curtled and definitely not a cherry limeade. Noteworthy details: Elevator button was broken in main lobby and the waterfall was not working. Looked gross and tacky.

Date: 3 months ago

Review №44

Rating: 5

Great service

Date: 3 months ago

Review №45

Rating: 4

Date: 3 months ago

Review №46

Rating: 5

This was the best place to stay while visiting Amarillo. We enjoyed our 2 nights here! We really appreciated their evening reception and Amazing breakfasts! And quite large rooms.

Date: 3 months ago

Review №47

Rating: 1

Bedbugs. You have been warned. Safety: Homeless loitering around hotel. Rooms : 1/5 |

Date: 3 months ago

Review №48

Rating: 3

The hotel itself is nice with little wear and tear. Location is walkable to restaurants. The breakfast was good with a nice variety. Staff at the front desk did not explain much at check in. Dislikes: Hot tub was cold, our safe wouldn t open, housekeeping only comes on the 3rd day which we were not told about, requested late checkout which was kindly approved but at 11:00 (normal check out) housekeeping knocked on the door twice thinking we checked out and then my key card was disabled so I got locked out of my room trying to load the car. You have to park across the street in a garage and if you pay the $17 daily rate to the hotel, every time you exit/enter the garage you have to get a ticket which then must be validated by the front desk or else you have to pay the machine in the garage. This was a hassle as we were in/out a lot and had to stand in line for the front desk to validate the ticket. Maybe some type of machine that could validate your ticket would be helpful or let the valet validate it. Overall nice hotel just lots of issues this stay.

Date: 3 months ago

Review №49

Rating: 5

Family came to visit and stayed here. Very nice and luxurious. Ive never been in a hotel that nice and quiet. They also serve drinks and food! We tried to swim around 9pm but it was so packed with people and their young kids. Very small pool and hot tub for such a big place. Parking garage across from the hotel was very nice. $7 to park. We parked at the top and had views of all downtown Amarillo including the Hodgetown stadium!

Date: 3 months ago

Review №50

Rating: 5

The staff were amazing, very friendly and helpful. The facilities were very clean and smelt amazing apon entry. The pool was very nice and roomy. The morning Breakfast was wonderful so much to pick from. If ever back in Amarillo it will be a must stay for sure.

Date: 3 months ago

Review №51

Rating: 2

Very disappointing experience. We have been loyal Hilton patrons since 2011, and Ive never felt the need to leave a negative review. The initial check-in was fine, but the front desk staff seemed inconvenienced when asked to provide linens for the pull-out sofa. This would have been insignificant, but we then found a dried blood stain on the bed sheets. My husband contacted the front desk, and the staff member was patronizing. The replacement sheets arrived 40 minutes later. We should have left, but we were exhausted. My husband spoke with the manager this morning but was unimpressed by his overall response. We were offered a point refund, which I can not yet see, but I did appreciate the attempt to make a bad situation better. I now see there are several other negative reviews regarding staff interactions and cleanliness. I wish we had looked at the reviews before booking.

Date: 3 months ago

Review №52

Rating: 5

A really nice hotel. Rooms are nice and the gym is nice - the Peloton even works! Food at the restaurant isnt great, but its technically a different business, so I wont hold it against them. Rooms: Very large and upscale rooms. Surprising little upgrades and all over the place. Very quiet - no outdoor noise and nothing heard from adjacent rooms either.

Date: 3 months ago

Review №53

Rating: 5

Great Hotel! Great staff, bar & breakfast! Amarillo Embassy Suites is the place to stay if you have to be in Amarillo! Rooms: Clean & spacious rooms. Walkability: Great location with most restaurants within walking distance of the hotel. Food and drinks: A great drink list at the bar & breakfast is made to order. Noteworthy details: For those that prefer to park their own vehicle, Im not that person, use the street parking around the hotel. It will save you $ on the parking garage. Caveat, Monday-Friday after 5 pm, parking is all evening. 8 am - 5 pm is a 2 hour limit.

Date: 3 months ago

Review №54

Rating: 5

Date: 3 months ago

Review №55

Rating: 5

Outstanding! Best place to stay!!! This is a great modern hotel and a great place to stay! This was the best hotel during our round trip and we will definitely com back again!! The stuff was very very friendly and customer-oriented. The room was quite large with a separate living room and a spectacular view. The Suite was very very clean, comfortable and quiet. The breakfast was exceptional with with a lot of choices Thanks for the wonderful time!

Date: 3 months ago

Review №56

Rating: 1

ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE! Had a reservation for 2 weeks drove all the way from oklahoma to find out they 1. Had ZERO rooms available 2. GAVE OUR ROOM AWAY that we had reserved! 3. We went to get the status of our room mind you we had been there for 2 hours at this time got told that if we didnt like the wait we could go find somewhere else its not thier problem. First all yes it is your problem you over booked your hotel and gave your reserved rooms to walk ins, also this was the manager that told us to go sit back down or find somewhere else. We drove back home cause no one deserves to be talked to or treated that way especially by a manager.

Date: 3 months ago

Review №57

Rating: 5

Date: 3 months ago

Review №58

Rating: 5

We were super impressed with this hotel! Hilton really treats their guests well with comfortable rooms, high quality bedding, clean updated bathrooms, great customer service and free drinks from the bar if your a hilton honors member! Great location too!

Date: 3 months ago

Review №59

Rating: 5

Firstly, I want to thank the Hotel for accommodating some special arrangements we needed. We needed an early check-in to attend a funeral and I contacted the hotel in advance and they were able to accommodate. Thanks again. Now, for the review. The highlight for me was the service we received as guests of the hotel. The service team was always willing to help with a smile on their faces. The room was very nice, clean and looked newly renovated. The location was central for all of our needs, YMMV.

Date: 4 months ago

Review №60

Rating: 5

Nice place, great venue

Date: 4 months ago

Review №61

Rating: 3

This hotel was ok but if your not prepared for another 50-100 in parking that could be annoying it s like they nickel and dime you for everything there room was dirty staff was friendly and all that don t know Amarillo this hotel is in a rough area wouldn t recommend going with kids and the pool is small but again this is just my experience and you might have a better experience not everyone has good days all the time ! Rooms: Was dirty sheets need to be changed footboards were filthy and bathroom shower was broken for the price you expect better

Date: 4 months ago

Review №62

Rating: 5

Easy to get to. Very clean and nice

Date: 4 months ago

Review №63

Rating: 5

Beautiful and quiet place is the Embassy Suites in Amarillo...a long trip from Colorado made me look for a high quality hotel, and Embassy did not fail in any regard...the doorman Bob, and the Front Desk young woman (Sydney-sp???) were both incredibly helpful and informative...exceedingly clean, quiet in all my hours there, & the complimentary breakfast was a knockout! On my way to the front desk B4 checking out, I shared I would DEFINITELY RETURN here in future travels to Amarillo! Thank you again, Embassy Suites in Amarillo! Bruce D from Colorado Springs

Date: 4 months ago

Review №64

Rating: 4

Date: 4 months ago

Review №65

Rating: 1

My family and I went this past weekend to stay at this Embassy Suites in Amarillo for Mothers Day weekend and it was not the standard that Im am accustomed to from Hilton (even after being booked on the embassy suites by Hilton website). First, the room type I selected changed, and I was not notified. Secondly, when brought to the attention of the staff they were unwilling to have any remorse or empathy or willing to accommodate further. They made mention of crediting points to pur loyalty account which does not suffice for the inconvenience by any means. Next, the room smelled awful, and the shower head and attachments were barely staying on the wall and water going everywhere. Guest internet did not work, and to make matters worse, again met with poor customer service and a lack of urgency (we never got internet access even after leaving multiple messages with front desk staff). Finally, valet, I go and give the gentlemen my key fob and requested valet service (literally placed the key in his hand). We get up to the room, and she realizes she forgot something in the car. Upon realizing, she calls downstairs for the valet and they cant find my car. My wife then goes downstairs and is gone for about 25 minutes. Upon her return, she tells me that the car is still there...the valet hands her back the key and says oh I didnt know the dude you was with wanted the car parked she sharply replied that would be my husband and why would he just hand you the key. He responds laughing I dont know but theres a garage overthere and walks away. Way to treat a woman during mothers day weekend. Needless to say, faith has been lost in this Embassy Suites Amarillo and that staff (including the managers that I spoke with a female in the am and a gentleman both afternoon and upon arrival) needs immediate customer service Retraining and communication Retraining. To not inform guest of changes made last minute or not is core to ensuring a good stay. Again, very very disappointed during a mothers day weekend.

Date: 4 months ago

Review №66

Rating: 2

Needed mobility access room for family, specified in the reservation. The rooms were not appropriate, though clean and well appointed in all other ways. The manager approved a refund so that we could find a room to rest. We would love to stay here alone.

Date: 4 months ago

Review №67

Rating: 5

Very nice hotel, concierge was very knowledgeable. Breakfast was awesome! Rooms very clean Rooms: Very clean, comfy beds cold air Nearby activities: 6th antique shopping is great Safety: Felt 100% safe Food and drinks: Breakfast is amazing

Date: 4 months ago

Review №68

Rating: 4

Date: 4 months ago

Review №69

Rating: 1

We called to verify pool hours before booking. If I call about whe the ameneties are available and you find say A WORD about them being out of order I am being ripped off. I paid more to stay here specifically for them. I have back issues that this long drive is uncomfortable. I paid extra for a room somewhere I could reduce that pain with heat. No one bothered to say the hot tub AND the sauna are both broken. The sauna doesnt even have a sign. The door just refuses your card, so you have to go ask the front desk. Who ONLY THEN mentions both are broken so casually its callous. If you want to stay here and use the pool, hot tub, sauna, fitness center, or any other amenity, you better specifically ask about each and every one before you give them your money.

Date: 4 months ago

Review №70

Rating: 1

This was an infuriating experience. Checked in, was given key. Got upstairs to the room (dirty towels on the floor outside the rooms) and it was two queen beds when the reservation was for a king bed. When we went downstairs to ask them there was no explanation or an apology, simply we sold out of king beds. They comped us $30 without an apology and that was it. Horrible customer service and I cant believe that upon check-in they wouldnt have the customer service to say hey, by the way, were out of kings, so sorry about that. The parking lot is also across the street from the hotel and not really connected but run by the city. So just know youre going to be lugging your stuff across the street if you dont drop it off first. I would not recommend based on this customer experience alone.

Date: 4 months ago

Review №71

Rating: 5

Great overall experience

Date: 4 months ago

Review №72

Rating: 5

Excellent customer service. Bar is awesome. Great place to stay for business. Will be back. Rooms: Great Walkability: Bars and restaurants walking distance Food and drinks: Great food and bar is great

Date: 5 months ago

Review №73

Rating: 5

Date: 5 months ago

Review №74

Rating: 5

Date: 5 months ago

Review №75

Rating: 1

Expensive, no parking. Not a good experience.

Date: 5 months ago

Review №76

Rating: 5

I only gave it a 3 on location because of the parking. There was a game going on across the street. The parking garage was sectioned off for the game but you couldn t get out. We weren t attending the game and had to leave, so we had to move cones to get out. Rooms: Very nice clean rooms! Excellent details. Feels very upscale.

Date: 5 months ago

Review №77

Rating: 5

Talked to Ashlyn because we had booked there but there was an error during the booking. She took care of the mistake and made sure we were very well taken care of.

Date: 5 months ago

Review №78

Rating: 5

Date: 5 months ago

Review №79

Rating: 5

Welcoming. Clean. Pet Friendly. Modern. Great guest/customer service from valet, front desk, and restaurant employees. Parking for Disabled was located on the side building. Breakfast was good. There was also a complimentary evening bar reception that provided 2 free drinks per guest of drinks, wine, draft beer, & light snacks. The other guests & employees were all friendly & enjoyed greeting our daughter & her little French Bulldogs Kok & Donut. We were not disappointed with this Embassy Suites & will definitely return for another visit during our vacation travels.

Date: 5 months ago

Review №80

Rating: 5

Convenient hotel with nice parking garage beside it. Easy to get to and clean rooms.

Date: 5 months ago

Review №81

Rating: 5

Date: 5 months ago

Review №82

Rating: 1

Don t bother booking online or paying extra for the room you want!! I tried twice to stay here while I was driving to and from my vacation in Colorado. Both times I pre booked a king suite and both times I was told that the room I booked wasn t available. The lady at the front desk was RUDE. I m young and I feel like I was definitely taken advantage of. I was offered nothing for compensation. I was told I wouldn t have to pay more for my new room but I wasn t going to be refunded any money either. SHOCKER checked online and my original room was more expensive than the room they gave me. I did room service the first night we stayed. It was overpriced and not great. My burger was awful and the chicken lollipop things were dry. Not to mention they said it would be up in less than 30 minutes and it was right at an hour before it showed up. I m ashamed of myself for staying here a second night thinking it would be better than the first. Save your self the headache and stay somewhere else!

Date: 5 months ago

Review №83

Rating: 5

Date: 5 months ago

Review №84

Rating: 5

Amazing location and beautiful hotel.

Date: 5 months ago

Review №85

Rating: 5

Great service, rooms, shower gel and lotion, and a complimentary drink.

Date: 5 months ago

Review №86

Rating: 5

Wow everything about this hotel was outstanding! Rooms are large and updated, location is great and safe. Pool is nice but it s a little colder than we liked but pool hours were great 6am-11pm! We didn t get room service but the menu looked really good and affordable. Staff were very nice. Only room complaint is temperature control. When the air was on we were freezing and it wouldn t shut off but if we shut it off we were burning up. A lot of back and forth from bed to thermostat all night. We will definitely stay here next time! Can t wait to come back !

Date: 6 months ago

Review №87

Rating: 5

Date: 6 months ago

Review №88

Rating: 5

Premier room so good perks. Walkability: Right across from civic center and less than a mile from places to eat. Food and drinks: The restaurant is onsite good food and reasonable. Hearty breakfast included.

Date: 6 months ago

Review №89

Rating: 5

Date: 6 months ago

Review №90

Rating: 4

We needed a place to stop for the night driving back from Spring Break. It s not always easy to find a place that sleeps six, but Embassy Suites could accommodate us. I made the reservation from the road and arrived 5-6 hours later. We got checked in only to find out there were only three towels in the bathroom and no linens for the pull out sofa. I went down to the desk to get them and was told housekeeping would bring them to me. It was after 10pm at this point and we were waiting on sheets (but no pillows) to get the kids to bed. I feel like if a reservation comes in that indicates how many people are coming the room should be ready to go, or at least have them ready to take up at check in. The room was nice, but the bathroom had a barn door which did not lock and offered minimal privacy. The bathroom also did not have an exhaust fan. Since parking was across the street we didn t make it for breakfast by the time we got loaded up.

Date: 6 months ago

Review №91

Rating: 5

This will be our new stay each time we come to Amarillo. As a diamond member with Hhonors Rewards, I have stayed at many Hilton portfolio hotels! This hotel is definitely one of my favorite. Hands down the best hotel in Amarillo. Savanah was very friendly and accommodating. She was likely one of the kindest and most genuine hotel employees I have ever had. Wash of the staff members was kind and friendly. The ladies cooking breakfast went above and beyond. When I mentioned taking my disabled mother breakfast to our room, they quickly asked would you like a to-go box ? Each person anticipated my needs and attempted to help to fulfill my needs. Kudos to all. This is a great clean hotel. The only downside is the expensive valet parking. I do completely understand this. Each valet worker was kind and helpful as well. This is truly the best hotel in Amarillo. Noteworthy details: Hot Tub Cook to Order Breakfast Bar Valet Parking

Date: 6 months ago

Review №92

Rating: 3

So regardless of the name on the sign out front this is not an embassy suite. Everyone knows an embassy suite has an atrium. We were driving from Texas up to Colorado and specifically chosen embassy suites so that the kids could enjoy the atmosphere and the atrium, unfortunately there wasnt one. Ive never seen an embassy suites without one! Really disappointed. However, the hotel was nice and seemed newly remodeled in the rooms were just fine. My other issue was as a diamond member I really got nothing for being here. They dont even have parking for diamond members. Oh yeah, another super disappointing fact is their breakfast is over at 9:00. Ive never heard of such. Most times breakfast should go to 10:30 or 10 at least like most restaurants. So it was a mixed bag not sure I would stay here again due to the parking and the breakfast ending so early.

Date: 6 months ago

Review №93

Rating: 5

Date: 6 months ago

Review №94

Rating: 5

Great service, great everything. If youre staying in Amarillo. Embassy suites is the best!

Date: 6 months ago

Review №95

Rating: 5

Staff is amazing, quick, and helpful. The room we stayed in was very nice, my wife and I had a great time. Parking was also really easy. Great price also.

Date: 6 months ago

Review №96

Rating: 5

Date: 6 months ago

Review №97

Rating: 5

I think personally that from the laundry the room staffing. Im talking about the employees they dont have enough help. Theyre worked 12 to 14 hours a day and then told if they cant do better that theyre fired. They have staffing problems. When I think thats some of the managers could be helping do some of these things where theyre shorthanded. At least thats the way that Ive been trained and most of my employment positions. Its its an excellent place to wine and dine. But your employees are being well overworked.Your laundry management needs to be changed.Their Inexperienced.

Date: 6 months ago

Review №98

Rating: 1

Oversold rooms, didn t give us what we paid for. Essentially it s like working w airlines. To bad so sad. Over selling should be illegal The front desk and manager was rude incompetent and unhelpful in every way. The steak house that was a part of the property is also closed. Overall review, Overpriced & under serviced! Oh, and if you request pillows or blankets because they didn t give you the second bed you paid for. You re gonna wait until you check out. So be ready to sleep with no pillows or blankets Noteworthy details: Terrible Property , Hilton needs to pull the name and save their brand integrity

Date: 6 months ago

Review №99

Rating: 2

Date: 6 months ago

Review №100

Rating: 1

My husband stayed at this hotel from 10/12/23 to 10/15/23 for a family wedding at the ballpark across the street. While staying there, the hotels valet totaled my husbands truck. His truck was slammed into a concrete column at a high rate of speed and was totaled on the spot. My husband spent a lot of time dealing with hotel staff, police and even had to go with the valet manager to go get a rental car on his own dime because the manager was not old enough to get a rental car. As a result, he missed several wedding events and part of the actual wedding reception over two days. The hotels manager, Thom, agreed to refund my husbands hotel charges after the incident. As of today, 3/14/24, Thom has still not refunded the hotel charges. He has not returned the numerous voicemails or calls made about the issue. He has completely ignored us. Absolutely atrocious customer service and clearly does not give a darn about what happened to us at his hotel. The final insult, they never even refunded the valet charges.

Date: 6 months ago

Review №101

Rating: 5

This embassy suites is in a great location. I always enjoy their complimentary evening reception AND made to order breakfast omelettes. Thank you, Hilton family of hotels. Cheers!!

Date: 6 months ago

Review №102

Rating: 1

HORRIBLE PLACE!! Took 15min to check in. Finally get to our room, only to be greated by 2 fans and a soaking wet carpet. They tell us AFTER we call them that there was a spill earlier in the day. They didnt try to use towels or even swap out the carpet. Told us there werent any rooms available and they would give us a free night at any Hilton hotel. Which is all fine and good, but the room was trash. 2 towels for a room with 5 people. Had to call and get towels. No bedding for the fold out sofa bed. Had to call for that too. Sheets on the bed werent even fitted sheets and they werent even tucked! This place is TERRIBLE! We couldnt check out fast enough! Will NEVER recommend this place and absolutely WONT be coming back!!! Also...they claimed the manager wasnt there in the morning to approve the free night, but assured us that it will be taken cared of. Havent heard from a manager or anyone else for that matter...

Date: 6 months ago

Review №103

Rating: 4

Usually one of the best places to stay. The service is fantastic. Breakfast is SO good. And who can complain about the Managers Reception! Fantastic bar service.

Date: 6 months ago

Review №104

Rating: 5

Beautiful place and great location. Loved our time there. The food was awesome. Rooms: Great Walkability: Right on the riverwalk Food and drinks: Best steak I ve had in a while

Date: 6 months ago

Review №105

Rating: 5

Great spot in nice area downtown. Clean, spacious rooms with privacy wall between bedroom and sleeping area. Kids loved the heated indoor pool and the included breakfast was phenomenal (made to order omelets, fresh fruit parfaits, pancakes, muffins, etc.)

Date: 6 months ago

Review №106

Rating: 5

Definitely one of my favorite Hotels. Service is always great, and great breakfast items to from.

Date: 6 months ago

Review №107

Rating: 5

I am a Hilton Diamond member and spend about 1/3rd of the year in hotels. This place is by far one of my favorites, the rooms are amazing, the customer service is top notch and the restaurant downstairs is delicious!!! If you can swing for room 629, do it!!!

Date: 7 months ago

Review №108

Rating: 5

Love this location. Always smells amazing. Always clean. Check-in is effortless and guys are so helpful. So personal and caring. Valet is $35 and parking across garage is 18 if you get it verified otherwise 22.00. No complaints about facility just awesome.

Date: 7 months ago

Review №109

Rating: 5

The rooms were clean and the hotel is in great shape. We really enjoyed our stay. We had dinner and drinks at the bar as well. Rooms: The suites are large with a living room and separate bedroom. Nearby activities: Baseball Walkability: Downtown walkability Food and drinks: They have a good restaurant and bar on-site.

Date: 7 months ago

Review №110

Rating: 5

Will Be back , Great restaurants near and great bar / social setting or buisness.

Date: 7 months ago

Review №111

Rating: 5

Rooms: We really love this hotel. Always stay here on way to the mountains. We love the suite and the breakfast in the am! Rooms

Date: 7 months ago

Review №112

Rating: 5

Its absolutely one of my favorite hotels. Everything you need, Restraunt, great Bar, and nice fire pit to have your drinks. Indoor pool and hot tub to end the night . Once again, Hilton Embassy was Great! One of my favorite:) thank you for the wonderful stay

Date: 7 months ago

Review №113

Rating: 5

Date: 7 months ago

Review №114

Rating: 5

Date: 7 months ago

Review №115

Rating: 5

Date: 7 months ago

Review №116

Rating: 5

Newer property. Very clean. Melanie is the best bartender they have. Drinks are great, and her personality with the guests are awesome. Need her to create a drink menu for this place

Date: 7 months ago

Review №117

Rating: 5

I cant say enough about the Embassy Hotels. The rooms are always spacious and clean. The breakfast is top-notch! You cant ask for better. Rooms: Always spacious and clean. It is also great to have two separate rooms, so if someone is ready for bed and the other person is not, you can just close the door on the bedroom and go to sleep while they do whatever they were doing in the living room. Safety: These hotels are always welcome lit, including the parking lots. They are always in a good location. I always feel safe when visiting an Embassy Hotel. Food and drinks: The breakfast is to die for, top-notch! I dont drink, but they offer 2 free drinks at happy hour. Noteworthy details: These hotels are great for the price. If you spend a little more for this hotel, you will see that it is worth it. There is a sleeper sofa in the living room and either a king or 2 queen beds in their suites. The breakfast itself is worth a few extra dollars. Overall, you get your moneys worth!

Date: 7 months ago

Review №118

Rating: 5

We had a short stay and everything was great. Our valet Zeke was very personable. The staff were professional and courteous Rooms: Very nice and spacious my only complaint was the water temperature was a bit low

Date: 7 months ago

Review №119

Rating: 5

Date: 7 months ago

Review №120

Rating: 4

Great stay. Very nice rooms and loved the art on display on the first floor.

Date: 7 months ago

Review №121

Rating: 5

Date: 8 months ago

Review №122

Rating: 4

Date: 8 months ago

Review №123

Rating: 5

These guys are the best. We ve stayed there 3+ times & have loved it each time. They have two free drinks per guest each night. The rooms are great & clean. The only thing is they need to check the free snacks with the drinks more as they ran out each time we were there. The morning bfast is always great. Defiantly will be staying there each time we go through Amarillo!!

Date: 8 months ago

Review №124

Rating: 5

Rooms: Rooms could be a lot cleaner, but its a nice place to stay. Food and drinks: The restaurant food was very good and the social hour snacks were good but sparse. Noteworthy details: Super nice staff. Very helpful and polite.

Date: 8 months ago

Review №125

Rating: 5

Attended a convention

Date: 8 months ago

Review №126

Rating: 5

Date: 8 months ago

Review №127

Rating: 4

Date: 8 months ago

Review №128

Rating: 5

Wished I could of stayed longer a+ breakfast Rooms: Very spacious Rooms : 5/5 |

Date: 8 months ago

Review №129

Rating: 5

Date: 8 months ago

Review №130

Rating: 5

Date: 8 months ago

Review №131

Rating: 5

Date: 8 months ago

Review №132

Rating: 2

Spent Sunday til Friday was at the bar every night watched bar tender Mel taking money from tip jar every night and put it in her pocket. She was their and she had me open a bottle of Whiskey cause she was too busy, found that strange. The bright light was Morgan she was very professional and gave everyone around me wonderful service

Date: 8 months ago

Review №133

Rating: 5

Date: 8 months ago

Review №134

Rating: 3

My Hilton experience wasnt good, despite the great location of this hotel. This is a case of the hotel staff thinking the patrons revolve around Hilton, instead of the reverse - what is supposed to be the case, the customer is the reason Hilton has a hotel chain.

Date: 8 months ago

Review №135

Rating: 5

Embassy Suites by Hilton Amarillo Downtown was great! Friendly staff from the front desk to bar to housekeepers, I thoroughly enjoyed my stay. They have a great happy hour at the bar and the buffet breakfast with an omelette station was excellent. I ll stay here again!

Date: 8 months ago

Review №136

Rating: 3

Upon arrival fire alarm blaring, parking was pricey, happy hour had tasteless appetizers. Showerhead lacked pressure. Pool was nice. Clocks weren t set correctly. Ice machine didn t work on 6th floor.

Date: 9 months ago

Review №137

Rating: 5

Date: 9 months ago

Review №138

Rating: 5

Date: 9 months ago

Review №139

Rating: 5

Top notch Embassy. Exactly what youd expect for quality from this brand.

Date: 9 months ago

Review №140

Rating: 5

It is a very nice hotel from the moment you enter you feel the quality of the best rooms I have ever stayed in. It is worth every dollar you pay, they give you slippers a free drink the best of all is that it is in front of the civic center and if you go to a concert alone You cross the avenue and you are at the hotel without having to drive. I hope my reviews are useful to you.

Date: 9 months ago

Review №141

Rating: 1

This is the third time staying or trying to get to stay here. First time was great. Second time was a disaster. They over booked the hotel seemed like a computer problem. Oh well. We wrote it off as computer problem. Now for the third time reserved a room 48hrs in advance. They over booked the hotel. Never waste your time here. The negative reviews are true. This is as bad or worse than you would be led to believe. *edit* Looking forward to the ChatGPT generated response to this review from the hotel.

Date: 9 months ago

Review №142

Rating: 5

Date: 9 months ago

Review №143

Rating: 5

All good

Date: 9 months ago

Review №144

Rating: 4

Stayed for a night. Clean hotel, and good breakfast. Friendly service.

Date: 9 months ago

Review №145

Rating: 1

Unfortunate Experience at Embassy Suites Amarillo I recently had the opportunity to stay at the Embassy Suites Amarillo hotel, and unfortunately, my experience was far from satisfactory. I feel compelled to share my disappointment with the level of service and attention to detail that I encountered during my stay. Firstly, I was taken aback by the rude behavior displayed by the desk staff and valet. Their lack of interest in assisting guests was evident, and it left a negative impression right from the start. It is disheartening to encounter such unprofessionalism in a hotel that is supposed to prioritize guest satisfaction. Furthermore, I encountered multiple issues with the room that required immediate attention. I called the front desk several times to report HVAC issues and a dirty bathroom, hoping for a prompt resolution. However, my requests went unnoticed and unaddressed. The staff promised to send someone to fix the problems but no one ever arrived. This lack of follow-through raises concerns about the hotels ability to manage guest concerns effectively. It also became apparent that the hotel was facing a staff shortage, which likely contributed to the subpar service. The shortage of quality help was evident, and it significantly impacted the overall guest experience. It is disappointing to see a hotel of this caliber struggling to maintain an adequate staff level to meet guest needs. To add to my frustration, no manager was on duty during my stay. I was handed a business card from the front desk, which I later used to reach out for assistance. However, my attempts to contact the manager via phone calls and email went unanswered. This lack of responsiveness further reflects the lack of accountability within the hotels management team. Overall, my experience at Embassy Suites Amarillo was marred by the rude desk staff, unresponsive management, and a shortage of quality help. It is disheartening to witness a hotel that falls short in meeting the basic expectations of guest service. I hope that these issues are addressed promptly, as no guest should have to endure such a disappointing experience. I sincerely hope that future guests have a more positive stay and that the necessary improvements are made to ensure a higher level of service and guest satisfaction at Embassy Suites Amarillo.

Date: 9 months ago

Review №146

Rating: 1

This place is horrible. Reserved a two queen bed room and paid more for it vs one king. Check in and the girl informs me that there are no two queen bed room types left and I have to have a king. I said what is the point of me making a reservation for a specific room type if I dont get it. She said they dont guarantee room types! Then we get to our room and the king bed had to be over 30 years old and a huge wear in the middle of the bed (being so old and worn). AC didnt work, was 78 plus degrees in the room. You have to pay for parking (across the street from the hotel) and there was no mention of this while making a reservation. The free breakfast was a joke. There was a line so long, breakfast hours were over before it was our turn in line to eat. Dont stay here unless you hate yourself.

Date: 9 months ago

Review №147

Rating: 2

Lousy customer service Checked in on my way to CO. At check in I was pushed through like I was a inconvenience The next morning noticed I had 1 towel. Called the front desk (Savanna) to request more towels. She told me that she was too busy and hung up. Never got additional towels and when I ask about it at check out there was no apologies. No excuse. I will not stay at this location again.

Date: 9 months ago

Review №148

Rating: 5

Included breakfast was outstanding!

Date: 9 months ago

Review №149

Rating: 5

Date: 9 months ago

Review №150

Rating: 1

Front desk doesn t care whether you have a good stay or not. Not friendly, nor welcoming or informative. Surprise parking bill, ice machine doesn t work on the 6th floor, and the management comments back stating they will work on feedback but if you check out older reviews we are all complaining about the same thing with no improvement seen. This Amarillo location is terrible, and I will not re-book a stay here.

Date: 9 months ago

Review №151

Rating: 3

The hotel and rooms are always very nice... but no one would answer any of the help lines to answer my questions. The room had no soap. The ice machines are not working and there appears to be no alternative. The in room refrigerator is barely cool and the heat in the room is stuck at 80°. No one answers the help lines!!!

Date: 9 months ago

Review №152

Rating: 3

This hotel is in a great location downtown across from the convention center. We had a room on the sixth floor, which was nice enough, however the ice machine was broken on the floor and we were told to go down to the fifth floor for ice. If you have an amenity not working it would be best to notify the guests on arrival. Otherwise, fix or replace it. My main beef is their lack of transparency. As others have stated, the parking situation is not clear, and the staff, apparently with the approval of management, doesn t explain the parking options or pricing for parking. You can park on the street for free after five, but we arrived late and were forced to park in the garage across the street. When you pull in there is a sign that says Embassy Suites parking to the right. There is a sign on the wall that says MAXIMUM parking rate is $11.00. I also saw that you should give your parking receipt to the front desk for validation. Most hotels that do this cover your parking or tell you the fee. The girl at the front desk didn t say a word about a fee, so I assumed parking was free for guests. Only when I received my receipt after checking out did I see that parking was $17.00. I feel that was sneaky and deceptive. Also, the evening reception is now 5-6:30 PM; used to be longer. I have stayed here annually when traveling in the past, but this was my last stay.

Date: 9 months ago

Review №153

Rating: 5

Date: 9 months ago

Review №154

Rating: 5

Amazing hotel and staff!

Date: 9 months ago

Review №155

Rating: 5

Date: 10 months ago

Review №156

Rating: 5

Was so surprised to see all the negative reviews about Embassy Suites in Amarillo. Spent a night here since my family and I were going to an event across the street at the civic center, which was a huge bonus to how convenient that was and we had a great stay! The kind gentleman who checked us was so friendly! I wish I could remember his name. I was traveling with my service animal and he was so accommodating in getting us a room near the elevator, plus making comments on my cute pup which is always appreciated. The happy hour was great, there was only 2 bartenders on a busy night so there was a bit of a wait for drinks but that was perfectly understandable. Breakfast on the day of check-out was tasty! Not a huge selection, but the omelet bar is pretty cool. Valet was quick and friendly too, both on check-in and check-out. Room is spacious and clean, beds are comfy and overall would stay again. My only comment was that when we arrived there was only 1 of 3 elevators working, it kind of sucked at first because it was super busy. Eventually though they opened another one and that seemed to really help the queue of people waiting to use one. Nearby activities: Right across from Civic Center makes super convenient walk.

Date: 10 months ago

Review №157

Rating: 1

Please read reviews before booking here. I contacted Hilton service as I hope there is no way they are aware of how unfortunate the Amarillo location is. Checked in at 4:00 after driving 13hrs, sheets has yellow stains on them, there were hand prints smudges on the glass mirrors, drip stains ext. I called guest services to replace the sheets and ask for both beds to be redone and they said they d send someone up. An hour later I went downstairs to speak to someone individually and show them the photos. Cat had no apologetic tone, nor apology to give. She rushed me away, said someone would be up there and acted as if I bothered her by even complaining about my dirty sheets. Another hour passed so I called again and she said She was going to send someone right up. We ended up leaving the room exhausted to walk downstairs and maybe grab a bite to eat through the restaurant. Waited 10 minutes to be seated and no host came to seat us. So already day one isn t smooth sailing. We resorted to Burger King for food. While waiting for the sheets, we went to go look at the pool To find a city violation, and the pool being closed but people were inside swimming. The front desk seems to think it was OK to put a sign over the City sign that said it may not be defaced stating pool closed, and explain it was only the hot tub. This is not safe for guests, and the City closes pools for good reason if need be. (I work in multi-family and well aware how city closures work) I asked the front desk if the pool was open, they said absolutely. We booked this over the Barfield with great regret. Parking like other reviews state is across the street and can be validated at the front desk, but will be $17 per day plus a tax fee. You have to find this out by getting your final receipt as the front desk has no interest and explaining the details to you. Will only let you know that they validate at the front desk. We gave up asking for help, as there is none to give. Just finished our non refundable stay with frustration and disappointment. We have never stayed at a bad embassy, and hopefully with the complaint to Hilton they truly will re-train the staff on values, cleanliness and safety of guests. Pros: Breakfast is great. As usual with an embassy stay. This was the one thing that they did right.

Date: 10 months ago

Review №158

Rating: 3

We are Hilton Honors members. The hotel is conveniently located across the street from the Amarillo Civic Center. My son had a wrestling tournament and the location was great! I was really looking forward to taking advantage of the dry sauna and jacuzzi and sadly both were closed. The room was spacious and cozy. The heat was very loud when it turned on in the middle of the night. So much so that is woke up myself and my kids out of our sleep. Really beautiful hotel however, I wish we could have take advantage of the amenities available. Walkability: Walking distance from Civic Center.

Date: 10 months ago

Review №159

Rating: 4

The Night bartender was fantastic!

Date: 10 months ago

Review №160

Rating: 5

Awesome food and place to stay fair prices.

Date: 10 months ago

Review №161

Rating: 1

Having stayed at many Hilton properties with diamond status, this was one of the worst hotel and staff experiences ever - just to sum it all up. My hope is for the owners to become aware of the issues and greatly improve the hotel, its staff and provide a better experience for guests.

Date: 10 months ago

Review №162

Rating: 1

The hotel room itself was fine. The problem was the quality of the dine-in service at the time of our visit. When our family arrived, there were only 3 or 4 tables sitting, and yet we had to wait about 10 minutes to be sitted. (1) the waiter eventually came back to get our orders 5-10 minutes later but realized she had never given us the menu. She apologized but it took someone else another 5 minutes to return with menus. At that point, we already knew what we wanted from looking at their website, so we ordered. We also ordered drinks. (2) 40 minutes went by and no one had returned with the drinks. My wife insisted that we stayed because we had already ordered. I stayed quiet because i was interested to see where this was leading. (2) same waiter returns at around 40 minutes and asked if we needed anything. I said we needed the drinks. She was surprised and asked what we had ordered from her, so i repeated the order. Now another 10 minutes go by and still no drinks. (3) she finally returned with the pizza i had ordered for my daughter and said the main course (2x salads) were still being cooked but she wanted my daughter to have the pizza before it got too cold. [A] it was not the pizza we ordered, [B] the pizza was already very cold. My daughter was very hungry so we allowed her to eat. (4) another 15 minutes go by and she returns with the salads. The salads were already dry. It looked like they had been sitting for at least an hour. (5) she asks AGAIN and if we were waiting on drinks. The answer was obviously yes, so this time she was very apologetic, and got the waters and soda immediately. We only ate half the food because we were very hungry, but the food was horrible. My wife insisted that she didnt want me to argue, so I didnt. The lady comes back with the check and said she was sorry for the delay so she wouldnt charge us for the drinks (2 waters and 1 soda). What a horrible experience staying and dining at this place.

Date: 10 months ago

Review №163

Rating: 2

Where to start. Even with a confirmation number the extremely rude front desk girl who looked like a homeless teen with scsry clown makeup could not find our reservation so she booked me under a new one and charged me almost 60 more a night under a basic rate. (Found this out the next day) Then charged as a no show on my original reservation, havent been been able to get a return call to fix any of this). A 2 night stay cost me 500 for a king room plus 150 hold for incidentals. It was only supposed to be 250 at best. This is how you let your staff treat retired veterans. To top it off I called ahead to confirm the room confirmation number and that the sauna and hot tub were up and running. After being treated with zero respect I gathered my things and headed ro the room to unpack. The valet could not park/fit my 350 anywhere so cost or not cost I had to park in an unlite parking spot across a very busy dangerous street surrounded by homeless people. No parking for large vehicles at a Amirillo Texas Hilton embassy suites. Hilton honors member reservation wasnt used so no courtesy bag for me this time either. What ranchers drive fiats. Anywho more than upset at this point I unpack and head down to calm in the hot tub. I asked the same rude night girl where it was and she pointed me in the direction. Failed to tell me at that point it was shut down. So I walked all the way over there for nothing. Beyond furious at this point I went to ask her why she didnt tell me that when I asked. She took 30 minutes flirting with a guy checking in so I went to ask the bar tender for the mangers information. She was very polite and helpful. Finally talked to the night manger who unfortunately was the rude girl at the desk. She snidly remarks well the pool is open. I said I didnt ask you about the pool. She got nasty I asked for the assistant manager she said she was the manager. I said then your boss. She throws a card on the counter. I called and no one ever got back to me. I then got the GMs card, no return call. I got the number for the women over them. Still no return call. Lets see then we got drink vauchers. I dont drink alcohol or soda so a drinking voucher was useless. I just wanted water and that wouldve been $6 a bottle. No where except the bathroom sink to get water. I dont even drink sink water at home. Offered nothing non alcoholic complimentary except at breakfast. Kind bartender let me use the voucher the next few nights for juice. Breakfast was amazing. Wait staff were awesome. Shower water was luke warm at best, room was mediocre, towels were hard, soap dispensers were empty, $6 bottled water had the seal broken on one of them so I didnt want to purchase that. I was so thirsty I drank sink water. Decided to go calm down by the firepit with my sink water and there were Homeless people sleeping smoking and eating all around it so I went back inside not feeling safe or happy at all anymore. I just wanted to go back home at this point. But I had an appt the next day and Saturday too. Couldnt move hotels because this one put a 700 hold on my card for the stay and incidentals for 3 days stay. Went to the dining hall for dinner the following night. Again wait staff were awesome. Food was meh. Expensive and very small portions. The salad was no bigger than a side salad for $12 and the $16 pizza was over sauced and 8 slices a little larger than a personal pan. Took 45 minutes to get because they accidently put bbq sauce on it instead of marinara. Didnt eat there again. Bed was comfy but the doors dont stay closed in the bathroom or the bedroom. No tea in the room and I like tea before bed. Disappointed again and all this pretty much the first night. Rest of the weekend was more of the same except I went to the store and bought some waters so I wasnt thirsty. I would love a call back maybe someone can do something to make some of this right. Probably will just get the same generic response everyone does. I will continue to try to reach out to management.

Date: 10 months ago

Review №164

Rating: 5

Date: 10 months ago

Review №165

Rating: 3

I m not sure what I think about this hotel. For starters it is technically downtown so you have to park across the street from the hotel. That sucks carrying luggage across the street. The evening reception was limited to 2 drinks per person staying in the room. I ve never been limited at an Embassy Suites reception as I often try to recoup the cost of the room in beverages. Room was decent and quiet. Shower had an unusable handheld sprayer. Not sure what was up with that. The parking was 16 dollars to charge to the room so we decided just to do it on the app only to find out it s only 11 to park in the lot and pay there. Felt like I got scammed so I went to get my money back from the hotel for overcharging me to park. Worker claimed to have removed the charge but got an invoice with the charge on it. Most of the employees I encountered were not friendly including the desk worker on the evening of 11/17/23. I felt like he interrogated me to make sure I belonged on the property. If you don t care about service then this place is fine to stay at. I think this hotel could really be elevated with more staff training.

Date: 10 months ago

Review №166

Rating: 2

Unfortunately they oversold the king suites and downgraded me with no offer or effort to fix the problem. An upgraded room was available but although I m a Hilton Honors member, the reservation was made with airline miles so they couldn t upgrade me. Very disappointing.

Date: 10 months ago

Review №167

Rating: 2

Hotel Lobby area is nice but that s about it. Room was not very clean (sticky stuff stuck on the night stands) and the ice machine on floor 6 did not work and it was covered with grime. I accidentally left a bottle of Zo face wash in the shower (this stuff isn t cheap!) and when I called to ask about it, surprise, surprise, housekeeping said they didn t see it. Would not recommend

Date: 10 months ago

Review №168

Rating: 4

Cleaning staff outstanding. Rooms clean and in good repair. Nice breakfast with cooked to order omelette with good variety of other items like fruit, bread, etc. Decaf coffee is weak tea strength per corporate requirements.

Date: 10 months ago

Review №169

Rating: 1

My coworkers and I stayed here for a company event. I called days ahead to discuss paying at the hotel with a company card and was told to fill out an authorization form. First co worker arrived day of event and was unable to use card. The front desk person, ashlynn declined to call and get it authorized or do anything about this. She was extremely rude and unhelpful. I then called and explained the entire situation to her. She was also rude and kept trying to cut me off while i was trying to fix this issue. Come to find outthe authorization form that was sent to me wasnt a complete form, and not in the system. After much back & forth she then told me i wouldnt need the cardholder and dl of that person when we checked in (not sure why this was never given to me as an option when i had called so many times before). Once another coworker arrived i expected to show our company card to get all my coworkers checked in and the original co workers card on file replaced with with our business card. Instead a new person at the counter called to verfiy the card and the process was pain free. Im once again unsure why this was never told to us as an option and my first co worker wasnt given the option for a phone call for authorization. We had multiple groups of people, even from other states, choose to stay at the embassy because i recommend the hotel. We all wont be staying here any longer. The unprofessionalism is extremely disappointing given that the hotel its self is always great.

Date: 10 months ago

Review №170

Rating: 5

Rooms and breakfast are on another level in comparison to other hotel chains. Will always stay here on Denver - DFW trips Rooms: Rooms are very high quality and squeaky clean

Date: 11 months ago

Review №171

Rating: 5

We had room with a king size bed, lots of space; the room felt clean and well taken care of; certainly no complaints from us Food and drinks: Great breakfast, made to order eggs, lots to choose from

Date: 11 months ago

Review №172

Rating: 5

Beautiful place

Date: 11 months ago

Review №173

Rating: 5

Date: 11 months ago

Review №174

Rating: 2

Made a reservation only to cancel it, called repeatedly for hours and couldn t get anyone to answer to help w reservation. After spending another hour on the phone with customer service I was able to cancel the reservation because even HILTON couldn t get a hold of the hotel. Stayed at this location before- won t be returning.

Date: 11 months ago

Review №175

Rating: 4

The room was great and clean. Very spacious. Nice and quiet though they need to check Air conditioning or thermostats I heard several complaints where they shut off at night and or didnt get cold. Mine was like that too. Food and drinks: Like many other reviews, dinner was just OK. For such a big hotel, I expected more. Breakfast, though, was awesome. Food was great and excellent variety.

Date: 11 months ago

Review №176

Rating: 5

Beautiful hotel very conveniently located. We stayed only one night in a 2 bedroom suite, very comfortable and quiet. Breakfast is the best! there is someone cooking your eggs right there. the rest of the buffet is delicious too. just FYI you have to pay for parking, but if you stay in the street parking is free from 10pm to 8am, we only had to pay 2 hours which was about 3 dlls.

Date: 11 months ago

Review №177

Rating: 1

Hot tub was out of service. Only reason for going to this hotel vs others

Date: 11 months ago

Review №178

Rating: 1

Despite the hotel location and elegance, the woman in the desk was super rude to me. I wish I could remember her name. I ask her to confirm a reservation for me and she immediately corrected me in a rude way, check in. I apologize for my English and I proceeded with my name and ID. She told me if the reservation wasnt under my name I wasnt able to check in. The person who booked the hotel for me was a cousin. I havent had this issue in any other hotel ever. The face of the hotel for me is the very person welcomes you on it. So, for me the wonderful hotel collapsed and all its glamorous image too.

Date: 11 months ago

Review №179

Rating: 5

Excellent place, great rooms and good location. Also, staff was helpful/courteous. Kat, front desk, was extremely helpful -

Date: 11 months ago

Review №180

Rating: 5

Being a Hiltons Honor member we have stayed at Hilton properties all over. This particular location surpassed all of our expectations! The hotel is just beautiful! The lobby is very modern and there is an art exhibition on the first floor. After a long drive it was nice to stretch our legs, walking around the lobby looking at art. The beds were extremely comfortable, as were the pillows. Our room was very clean and the breakfast was delicious! Rooms: The rooms are very clean and comfortable.

Date: 11 months ago

Review №181

Rating: 5

Very nice Hotel, super comfy beds. Large rooms, beautiful sunrise view, good coffee nice breafest set up Rooms: Roomy. Nice big windows, comfy beds, hot shower Safety: Didnt feel unsafe at all Food and drinks: Breakfest set up was very nice

Date: 11 months ago

Review №182

Rating: 5

Date: 11 months ago

Review №183

Rating: 1

Tried calling five times to confirm this hotel allowed small dogs and they hung up on every time

Date: 11 months ago

Review №184

Rating: 5

Beautiful property with the accommodations and amenities you would expect at an Embassy Suites. The check-in process is designed for valet parking. The street parking around the property is free on weekends. Parking garage next to the hotel offers $11 overnight parking. The traditional breakfast bar was very nice. The staff seemed a bit overwhelmed with the patron demands, but the experience was pleasant. Rooms: The room was very clean and inviting.

Date: 11 months ago

Review №185

Rating: 3

Chose this property over other Hilton properties in town for two reasons: the pool and the managers reception/social mixer. At checkin, we were met by a very grumpy and unfriendly staff member at the front desk. No warm welcome, no thanks for your loyalty, nothing at all. Just an attitude, two keys and our bottles of water (am diamond). People like this should really stop working in the hospitality industry, we felt really unwelcome and that immediately sets the atmosphere. The social mixer hours were no longer 5.30 to 7.30, as stated by a hotel representative on Tripadvisor a year ago (the only online source we could find, as this info is not on the hotels own website).However, it seems to have been changed, as current hours were 5-6.30. We arrived at 6.45. Room was fine, standard Embassy suites 2-room suite. There is ample street parking which is free over the weekend. Everything clean. Shower was weird though, the tray that goes into the drain was taken out and standing upright in the shower and the drain did smell a bit when I turned on the water. The pool, the main reason for choosing this property, was extremely busy with kids at 7pm. No prob, so we returned late at night (10.30) for a quick swim and hot tub, expecting the kids to be gone by then. But both the pool and hot tub were still completely filled up with young kids (and their parents standing and sitting at the side), all making a lot of noise, splashing around and rendering the pool unsuable for actual swimming. Mind you, this was 10.30pm, way past any normal bedtime for kids that age. It seems that some parents find its normal for kids aged 4, 5 or 6 years old to still be awake, and even in a hotel pool late at night. Anyway, this makes the pool a non-amenity for adults. An easy solution would be to desginate the pool area adults only after 9pm or so. Until the hotel imements such a policy, forget about swimming or relaxed soaking in the hot tub. Overall not a really satisfying stay,mainly due to Miss Grumpy at the front desk and the kid-infested pool, even late at night Not worth the premium price over orher Hilton properties in town, at least not for the amenities.

Date: 11 months ago

Review №186

Rating: 3

Purpose & Length of stay: weekend youth hockey games; one night Positives: Location was awesome. We were able to walk to the rinks we played at as well as nearby restaurants. We utilized street parking. Breakfast was amazing! Probably the best inclusive breakfast Ive experienced. I had a freshly made egg white omelet with crispy bacon, potatoes, yogurt, and fruit. Plenty of options for drinks (water, juice, sodas, hot drinks). They also had a free happy hour but we unfortunately missed it. Hotel was clean and the lobby was nice and roomy. Bed was comfy. Negatives: Unfortunately, I did not sleep well due to snoring family, tv blasting next door, road noise, and people talking/yelling loudly from the street (there was a festival going on during our stay). The walls are very thin here and I forgot to be more specific on location of room. We were on the third floor in front of the entrance. If theres a next time, I would ask to be placed elsewhere within the hotel. Also, we had a king sized room. Furniture placement was a bit awkward and claustrophobic but for one night, it was tolerable. While the shower looks nice, the water sprays out towards the door and water escapes the shower creating a pool of water on the bathroom floor. If I was able to get better sleep, Id probably raise my review one star.

Date: 11 months ago

Review №187

Rating: 5

The best Embassy Suites I have stayed at! Rooms: Beautiful and modern rooms with a very comfortable layout. Walkability: Theres many places within walking distance; food, drink, civic center. Food and drinks: ES, has one of the better no cost social hours in the Hospitality industry. This location is cozy and relaxing.

Date: 11 months ago

Review №188

Rating: 5

Date: a year ago

Review №189

Rating: 5

Date: a year ago

Review №190

Rating: 5

Staff was very helpful and inviting. Very attentive and always had a smile. Would definitely come back again. Thank you embassy suites Armirillo staff Food and drinks: Omlettes were amazing.

Date: a year ago

Review №191

Rating: 5

Date: a year ago

Review №192

Rating: 5

Date: a year ago

Review №193

Rating: 5

Out of town but 6th Street only 11miles away. Excellent room and complimentary breakfast thrown in. Complimentary drink between 5pm and 630pm. Was a pleasure to see the hotel manager strolling around the hotel foyer, breakfast area speaking to customers AND staff. Real hands on, as saw him clearing tables too! Respect!

Date: a year ago

Review №194

Rating: 1

Was charge a cancelation fee and we were at the hotel. I have spent hours trying to get my money back and no one at the hotel will return a call. The management is never available.

Date: a year ago

Review №195

Rating: 5

Date: a year ago

Review №196

Rating: 5

Fantastic service, very nicely redone rooms, great breakfast Rooms: Large, comfortable rooms. Great value! Rooms : 5/5 |

Date: a year ago

Review №197

Rating: 5

Date: a year ago

Review №198

Rating: 4

Date: a year ago

Review №199

Rating: 4

Date: a year ago

Review №200

Rating: 5

One of the best Embassy Suites that I have been to - but we made a mistake with the parking. We told them we would use it when we booked, but the clerk told us we could just park on the street for free, which we did. They charged us anyways and now we have to wait up to 5 days (after spending 45 in a chat trying to fix it - the chat, which came across as a bot even asked us if we were a bot) to see if we can get the money refunded. The people there were very nice and helpful, the service to get the refund afterwards is atrocious. Rooms: The room that we had was huge. There was enough room for 6 other people. It was nicely appointed and well maintained.

Date: a year ago