Black Bear Diner Amarillo

Review №1

Rating: 5

Dear Black Bear, please expand and put one in every single truck stop in America. Sincerely every hungry truck driver in America. The food is amazing. The price is reasonable and the service is amazing. We just ate at the one in Amarillo and are super excited to get good food coming back into a truckstop. Thank you.

Date: 16 hours ago

Review №2

Rating: 5

I came in and selest greeted me with a big smile and took great care of me she has a very good positive healthy attitude. Selest recommended the salmon and it tasted amazing. Very great customer service I will definitely be back!

Date: 21 hours ago

Review №3

Rating: 1

We have previously eaten at The Black Bear Restaurant in Medford, OR while visiting family and the food was very good as well as the service & environment! So we thought this location would be just as good however we were so wrong! Would never recommend this place to anyone! Sorry for the negative review!

Date: a day ago

Review №4

Rating: 1

Food wasn t cooked properly they served us raw steak and shrimp. They didn t offer to replace our food after telling management she looked more confused than anything. However they did not charge us.

Date: 3 days ago

Review №5

Rating: 5

You better be hungry talk about big plates with large portions of food

Date: 4 days ago

Review №6

Rating: 4

Date: 4 days ago

Review №7

Rating: 3

Breakfast was good. STAY AWAY from the clam chowder, OMG it looked horrible. The girl brought me a bowl, my facial expression must of been priceless because after looking at me she said thats clam chowder. The color itself was sick looking, stirred it with a spoon and it looked so watered down that I sent it back. Was asked if I wanted the other soup. Noooooo.

Date: 6 days ago

Review №8

Rating: 1

Horrible service

Date: 6 days ago

Review №9

Rating: 5

This place rocks I cant say enough. Go and check it for yourself

Date: a week ago

Review №10

Rating: 1

Waitress didnt tell me of the 2.99 upcharge to switch out my slaw, didnt tell me it was 2.99 to add a toast, and the sweet tea is over 3$. Manager agreed to refund me a few dollars but then told me I shouldve read the menu.. NEVER AGAIN!

Date: a week ago

Review №11

Rating: 5

Huge portions. Friendly staff.

Date: a week ago

Review №12

Rating: 5

Date: a week ago

Review №13

Rating: 5

Very busy but the waitstaff were fast and efficient. Food was great! Definitely has that from scratch taste.

Date: a week ago

Review №14

Rating: 4

Good basic diner that Ive dined in in other cities. Its strange to see it attached to a gas station here, but its a much better option than you will normally see. I had chicken fried steak with steamed vegetables which were both very good and my wife had a salad with crispy chicken that was also very good. Service was wonderful and this will probably be our stop while traveling through Amarillo

Date: a week ago

Review №15

Rating: 5

Big tasty portions. Bring your appetite.

Date: 2 weeks ago

Review №16

Rating: 5

Good breakfast. Was a little sad that their waffle machine was broken...was so looking forward to a waffle.

Date: 2 weeks ago

Review №17

Rating: 5

Date: 2 weeks ago

Review №18

Rating: 5

This location is inside of a TA truck stop and has plenty of free overnight parking. I had the 5 oz chicken fried steak (they have a 10 oz) with white gravy and green beans and a side salad. It was very good. Sweet tea was to my liking. They serve alcohol as well. The service was top notch. Plenty of menu choices and breakfast served all day. I had breakfast the next morning. Eggs done the way I asked and the bacon was phenomenal. Also had crispy hash browns and sweet cream pancakes. Delicious! Oh and fresh squeezed OJ. The coffee was bold and flavorful. Thanks to the great food and service. Black Bear Diners are something to write about

Date: 2 weeks ago

Review №19

Rating: 5

The food was good and fresh. The corn muffins are always so good.

Date: 2 weeks ago

Review №20

Rating: 5

Vegetarian options: See menu. Dietary restrictions: See menu. Parking: Free parking. Kid-friendliness: Family style restaurant. Wheelchair accessibility: Yes.

Date: 2 weeks ago

Review №21

Rating: 5

Wonderful place to dine. We had a party of 9 and the staff handled it with ease. The food was perfectly prepared, Kudos to the cooks. Make sure you save room for some amazing desserts.

Date: 3 weeks ago

Review №22

Rating: 5

Date: 3 weeks ago

Review №23

Rating: 1

1st time. This one is inside a truck stop. Overly patronizing cheerful waiter? Im not really sure his role but he seated me. There were 3 or 4 waitresses and after the guy brought my tea. I was completely ignored. There were only 3 other tables with customers. After 10 minutes of not even a Ill be right with you, I walked out. I felt like looking at my reflection to see if I was invisible. Luckily there was a Popeyes in the truck stop. They probably still dont know Im gone.

Date: 3 weeks ago

Review №24

Rating: 2

Our waiters sucked did not know what she was doing got our orders wrong

Date: 3 weeks ago

Review №25

Rating: 3

Date: 3 weeks ago

Review №26

Rating: 5

Wow delicious food

Date: 3 weeks ago

Review №27

Rating: 2

I went to the Black Bear diner and Amarillo, Texas for the first time this morning before work and the service was very poor, not one time was I asked if I wanted a refill for my coffee my breakfast plate which consisted of gluten-free wheat toast, sausage, one piece of ham, two pieces of baconpoached eggs, hollandaise sauce, and a cup of grits took over 30 .the sausage links were too greasy to eat.the bacon was burnt poached eggs, hollandaise sauce and a cup of grits took over 30 minutes. The sausage links were too greasy to eat,the bacon was burnt. I had no time to Waite for a manager being I had to head 16 minutes to get to work! I was highly pissed and never again will I eat here.

Date: 3 weeks ago

Review №28

Rating: 1

I have always heard positive reviews on Black Bear Diner, I guess everywhere but Amarillo. Each time I have dined inside, the staff did not seem prepared or informed, the food was mediocre at best, which is not good for the price. Today was the last straw. I order take out, two cobb salads.....pretty simple right? One of them was grilled chicken instead of fried and no avocados. The chicken was fried. Neither salad had cheese, or eggs. I love onions, but both salads were overwhelmed with onion, like one entire onion was split between the two salads. Both were inedible and had to be thrown away. Very frustrating as it was lunch break and was not able to make the long drive to take them back. In todays economy, theres nothing like throwing away almost 30.00 and not getting to eat lunch. Super dissapointed.

Date: 4 weeks ago

Review №29

Rating: 5

Really tasty tri dip

Date: a month ago

Review №30

Rating: 4

What a cute place. Food was good, service was ok as well.

Date: a month ago

Review №31

Rating: 5

Date: a month ago

Review №32

Rating: 5

TREMENDOUS Y E S++++++X!! Parking: EASY Finding per I-40 Exit + SIGNS~ Especially per street Name/SIGN. Wheelchair accessibility: Prkg SighS

Date: a month ago

Review №33

Rating: 5

So nice to see a Black Bear at the TA. I ll choose diners over fast food any day.

Date: a month ago

Review №34

Rating: 5

Natasha was a great waitress..she put up with me and handle herself perfectly. new York strip was awesome and the brownie ice cream nuts was the bomb.

Date: a month ago

Review №35

Rating: 5

Natasha Was a very wonderful waitress very attentive.

Date: a month ago

Review №36

Rating: 4

Date: a month ago

Review №37

Rating: 1

This is a grubby little diner where you ll find lousy food and lazy waitresses . If you value your health, don t eat here. If you value your money, spend it elsewhere.

Date: a month ago

Review №38

Rating: 1

Traveling and went to this diner. The lady that took our to go order laughed in my face because I asked for a plastic fork and knife. We both ordered a club sandwich. 1 with sweet potato fries. The fries were cold because the cold sandwich was laid on top of the hot? fries. Both sandwiches had no mayo, which we asked for, no cheese, a very small amount of meat, the lettuce was soggy and wilted. And I didnt get the plastic ware I requested. Do better, Amarillo,

Date: a month ago

Review №39

Rating: 4

Date: a month ago

Review №40

Rating: 1

We have eaten and many black bear diners over the years. I was excited when this location opened. Tonight was probably the worst experience I have ever had at a black bear diner. The waitress didn t seem to know what came with the meals and wanted to argue with us over what is clearly stated on the menu. The portion sizes were smaller than the kids menu and I know this is NOT what the quality of Black Bear Diner. The manager came over after requested and fixed one of the meals but never asked to fix Mine. No discount was offered for the mistake and they really had no concern for the lack of quality. The restaurant seemed to be running out of items other customers were ordering. After I ate I went to Burger King to get a sandwich. Worst experience ever and the only time I have left a Black Bear Diner hungry. No refills were offered on my iced tea. Black Bear corporate needs to pay attention to this location and get it back to the quality I know they strive to give. TA can t run a restaurant so I hope they don t destroy the Black Bear Brand. Very disappointed in this location and I will never eat here at this one ever again.

Date: a month ago

Review №41

Rating: 5

Date: a month ago

Review №42

Rating: 4

Huge portions of truck stop food. Great service and nice clean place to eat.

Date: a month ago

Review №43

Rating: 5

Date: a month ago

Review №44

Rating: 1

Absolutely horrible.. stale. Dryed out old food. If you cant serve a fresh salad you should close. I had to get a refund. My husbands omelet was awful as well. Potatoes not cooked and greasy. Shameful

Date: a month ago

Review №45

Rating: 3

UnBEARably slowwwwww. Took our order 21 minutes from the time we entered. It was 2pm and they were not busy but just very slow. We had to ask for silverware and a togo box twice. At one point the waitress just didn t bring back my husband s water. Lol!! The experience took an hour and a half simply because everyone moves at a bear s hibernating pace. They take so long to fetch the rag to wash off the table to seat you, they forget why they needed the rag in the first place. Then they do another task. Then they wonder why there is still a family waiting to be seated. This was the process for everything. The food was not bad. Very large portions. Awesome cornbread muffins and homemade dressing! Mashed potatoes and green beans are very good. Alfredo sauce is out of a can and costs like it s real cream. I would eat here again if I had plenty of time. Our waitress was very pleasant otherwise.

Date: a month ago

Review №46

Rating: 5

Date: a month ago

Review №47

Rating: 5

Ive always liked Black Bear diner. The foods consistently good. The service is fantastic and the place is clean.

Date: a month ago

Review №48

Rating: 5

I ordered the Hobo omelet. It was AWESOME. You could get hashbows, grits, or fruit. It got the fruit. Im glad that was an option. It came with a big ol biscuit with REAL butter. Price was fair. Service was excellent. The only complaint is I could not get the free Wi-Fi to work.

Date: a month ago

Review №49

Rating: 5

Great food!

Date: a month ago

Review №50

Rating: 2

Typical truck stop alright if you like frozen food.

Date: a month ago

Review №51

Rating: 4

Very good food, and service.

Date: a month ago

Review №52

Rating: 5

Great breakfast food. Huge portions, good service. Weirdly attached to a gas station but dont let that put you off. Highly recommend.

Date: a month ago

Review №53

Rating: 3

We had 3 orders, 1 came out hot, French fries cold on 2nd with a lukewarm BLT without the added avocado that was requested and the 3rd was warm, not hot. Took some time to get the waitress attention. I asked her to remove the added charge for the avocado. She brought out hot French fries and the check stating she removed the avocado charge and the manager gave us a deduction. I was impressed until I saw the deduction was a dollar. We ate at a Black Bear Diner in Colorado Springs and it was good but I cant recommend this one.

Date: a month ago

Review №54

Rating: 5

Date: 2 months ago

Review №55

Rating: 1

This is what they make our orange juice with an employee showed me this picture

Date: 2 months ago

Review №56

Rating: 4

Great place to eat. We really enjoyed the delicious food and the big portions.

Date: 2 months ago

Review №57

Rating: 5

Date: 2 months ago

Review №58

Rating: 5

Date: 2 months ago

Review №59

Rating: 5

Date: 2 months ago

Review №60

Rating: 4

Clean place, the waitress seemed to be more interested in the gossip happening in the kitchen than being out front where us customers were.

Date: 2 months ago

Review №61

Rating: 4

Date: 2 months ago

Review №62

Rating: 5

First time I went to a black bear Diner was in Colorado and they set the bar pretty high. This Black Bear diner was just as good. Attentative Watresses, delicious food, calm atmosphere. Surprised they were not busy but their location is a bit obscure if you are looking for it.

Date: 2 months ago

Review №63

Rating: 5

Date: 2 months ago

Review №64

Rating: 5

Cinnamon rolls French toast, eggs, hash browns and sausage, Java City coffee

Date: 2 months ago

Review №65

Rating: 1

Waitresses were extremely rude!!! If your gonna bad mouth customers dont do it in ear shot of them.

Date: 2 months ago

Review №66

Rating: 5

My fav

Date: 2 months ago

Review №67

Rating: 5

Great place for breakfast.

Date: 2 months ago

Review №68

Rating: 1

When they first opened they were great. Now they are awful. Been here several times to give them the benefit of the doubt since they were so good in the beginning. Will not be back. And never order the fish special on Friday night, you wont be able to find any fish amongst the fries. The service was terrible as well. No water/coffee refills, and never once asked if we needed anything. My guy even asked for a glass of water and she brought it without offering to refill my empty water glass halfway through the meal, if you want to call it that. Huge disappointment. UPDATE: Its now been 2 weeks since our visit and, as you can clearly see, management reached out and asked for further info. The email instructions included a request for a phone number so they could call. I followed the instructions, provided the issues and the phone number as requested and...crickets.... not a peep since. So, I guess it looks good for them to show intent, but, dont expect any follow through. Update: Today I met a person from Oklahoma who travels extensively and he was telling me about the Amarillo restaurants he and his family have tried during their stay. He said he was super excited when he saw a Black Bear Diner in Amarillo because theyve been to several and theyve always had the BEST food. Before I could ask how they liked it, he said, It was the worst Black Bear Diner we have ever been too and we literally got up and walked out because the food was so bad! Disappointing to know theyve still not improved, but not surprised. Very very sad.

Date: 2 months ago

Review №69

Rating: 5

Date: 2 months ago

Review №70

Rating: 5

Such a cool fun stop. We were just stopping for a quick meal on the road, but really enjoyed this place.

Date: 2 months ago

Review №71

Rating: 5

Pesto Salmon is delicious

Date: 2 months ago

Review №72

Rating: 4

Food was beautiful and hot and fresh. Staff terrible. Reading the newpaper place mats on Black bear diner philosophy and didnt hit any of those on there. Left a filthy rag/ towel on the table the whole time I ate in front of me. Ordered ice tea I guess theyre saving money on ice? Never got a refill till I was done eating only 1 but I was done. Not friendly at all. No check backs except when dropping my food to ask how it looks. Needed Tabasco but had to ask another order taker. Um if a customer orders something wouldnt you know what condiments to bring in advance? Prople think a tip is they serve food and that gets a tip? Servers and order takers . Im a easy large tipper sometimes 100% but there 5% is too much even. Train the front house staff!!!!! Tabatha was my order taker. Table 10/1 9:22am 25.22 check amount after my gift of $5. Update 05/15/24 06:30pm server Natasha, she has personality and wonderful smile very pleasant and has major potential! She kept up on my tefills took my order correctly checked on all her customers etc. I served and trained staff on the strip in Las Vegas for 27 yrs and shes got huge future potential to make money. Thatll depend on management training etc. Id come back just so she could be my server. Shes a shining star and should be recognized. Thanks girl for making my day! Raised my 3 star to a 4 only because she made my experience exceptional! Update 07/18/24 Mandi was my server and she was super awesome! Exceptional service and was so kind! First time in a longtime in any restaurant I wasnt rushed. Taco salad was crispy , meat was steaming coming out! Id come back if she was working. Oh and the place was freezing! A pleasant experience for sure!

Date: 2 months ago

Review №73

Rating: 5

Great food and super friendly staff. I had the Santa Ana tri-tip French dip sandwich which was delicious...tender steak on perfectly toasted ciabatta bread. And the ranch dressing (made with fresh bacon and onions) is so amazing we had to ask for some extra to take home (yeah us Texans do love our ranch). Well definitely be going back...and this time maybe try to save some room for dessert!

Date: 2 months ago

Review №74

Rating: 5

It was great. The food was great and hot and fresh. The employee so nice. One of our new favorite places to dine.

Date: 2 months ago

Review №75

Rating: 5

Great little casual cafe. As a truck driver, it s hard to find good restaurants with truck parking, this being in the TA truck stop is very convenient

Date: 2 months ago

Review №76

Rating: 5

Date: 2 months ago

Review №77

Rating: 4

Great burgers

Date: 2 months ago

Review №78

Rating: 5

Good food and good service

Date: 2 months ago

Review №79

Rating: 5

Great food and affordable

Date: 2 months ago

Review №80

Rating: 5

Date: 2 months ago

Review №81

Rating: 5

My fam n I come here a lot. We normally get. Celeste, and today was no different when my hubby n I went. We went during the lunch rush, and Celeste brought our drinks with a smile. Even busy, we weren t neglected. We got the taco salad and shared it. Great food, atmosphere, service.. Always recommend this place. You stop during day shift be sure to ask for Celeste

Date: 2 months ago

Review №82

Rating: 5

Cheeseburger salad was delicious!

Date: 2 months ago

Review №83

Rating: 3

I have eaten at several Black Bear Diner locations throughout the Western States and most of them are fantastic. This one was average and the service could have been better. There seems to be a pronounced difference between stand alone diners and those that are connected to Truck Stops. This particular location is connected to a truck stop. Maybe Ill stop here again.

Date: 2 months ago

Review №84

Rating: 4

7/7/2024 We stopped here for a late evening dinner . The service was outstanding, very friendly and helpful. The food was good, the store was clean and the parking was plentiful. Weve only been to one other Black Bear Diner and this one lived up to our expectations. Four stars

Date: 2 months ago

Review №85

Rating: 3

Date: 2 months ago

Review №86

Rating: 5

Good food, friendly service, great price.

Date: 2 months ago

Review №87

Rating: 5

They call it Black Bear for a reason!!!! Parking: Usually plenty of parking except on Sundays it gets pretty busy after 12 pm Wheelchair accessibility: Roll right on in

Date: 2 months ago

Review №88

Rating: 3

Food was ok for the price. Typical truck stop restaurant.

Date: 3 months ago

Review №89

Rating: 5

Nice place to eat! Server was super friendly and AMAZING, but she was the only one. So it took awhile. Food was excellent! Gladly come back and eat when passing thru Amarillo! Food

Date: 3 months ago

Review №90

Rating: 2

Date: 3 months ago

Review №91

Rating: 5

Date: 3 months ago

Review №92

Rating: 5

I have been to this location about five times. Food and service are always outstanding. Except on one occasion when I got the Turkey Club, I have always ordered Bruces Meat Omelet. Its the first meal I had ever had at a Black Bear Diner in California and its so good that its hard for me to order anything else for breakfast. As stated, I ordered the Turkey Club once and in the past at other Black Bear Diners, I have ordered the Tri-Tip sandwich. Before the shutdown, I had a brisket sandwich at the Diner in the T/A at Barstow, CA. I dont know who the vendor for the brisket was, but it was outstanding. I would like to see it come back. All the meals are huge, filling and I think you get your moneys worth. I have tried the cream pies and the cobbler, but I have always taken them to go as I am too full to eat them there.

Date: 3 months ago

Review №93

Rating: 5

Date: 3 months ago

Review №94

Rating: 1

Food was not very good. Hash browns were still raw, I asked for over medium eggs and they were super over easy, the waffle was very heavy. Took a while to even be acknowledged after we were told to sit anywhere. The whole restaurant itself was sticky and moist. Very over priced as well. $75 for two adults and two kids. Will not be going back

Date: 3 months ago

Review №95

Rating: 5

Was a good place to stop and eat

Date: 3 months ago

Review №96

Rating: 5

Amazing food considering this diner is attached to a truck stop. Big portions for your money and great tastes to boot! Coming through Amarillo on I-40, you should definitely swing in. The fresh squeeze OJ is a must try as well. No bottled stuff here, straight from the orange to your glass.

Date: 3 months ago

Review №97

Rating: 5

Salad portion was huge, for side salad. Fried catfish was so delicious

Date: 3 months ago

Review №98

Rating: 5

The food was great!

Date: 3 months ago

Review №99

Rating: 1

Walked out multiple times after sitting for over an hour each time. Either servers are inattentive or feel bad because of how bad the food service is from the kitchen. Been to the one in mesa AZ and this one is just awful because of the service.

Date: 3 months ago

Review №100

Rating: 5

The food was amazing amd the service was great our waitress her name was Memorie she was very professional and courtesy. With what we paid the amount of food is abundant. If I could give a 10 I would. We will return.

Date: 3 months ago

Review №101

Rating: 5

Memorie was an excellent serve

Date: 3 months ago

Review №102

Rating: 1

This was my first and last time going there the food didnt taste good and the waiter was rude the whole time it wasnt worth the money or the trip there

Date: 3 months ago

Review №103

Rating: 5

Kid-friendliness: The food was great and staff was even better. Loved it!! Will be the place we go when we drive through Recommended dishes

Date: 3 months ago

Review №104

Rating: 2

3rd time here and my last timein Amarillo. First time I got to go, 2nd time I sat in. Service was dismal at best and the food was average. This 3rd time food was decent but the service doesnt even deserve a 1 star. Next time rather then spending my money here... Ill go to Dennys or the iron skillet. Food : 3/5

Date: 3 months ago

Review №105

Rating: 5

In addition to my pot roast being delicious and the tea being the best in Texas, their prices were still very reasonable, Under six dollars for kids menu items. 10 out of 10 experience we will definitely be stopping back in on our way home.

Date: 3 months ago

Review №106

Rating: 5

I have never had a bad experience here or any Black Bear Diner. As a trucker, its hard to find a good meal. Its even harder to find good cheesecake. But this is some danged good stuff right here. Made in-house. This piece is mine. Not sharing. Come get your own slice.

Date: 3 months ago

Review №107

Rating: 2

Service sucked and the food was mid

Date: 3 months ago

Review №108

Rating: 5

Excellent service and food

Date: 3 months ago

Review №109

Rating: 3

Date: 3 months ago

Review №110

Rating: 4

Date: 3 months ago

Review №111

Rating: 4

People and atmosphere was great and the food fantastic.

Date: 3 months ago

Review №112

Rating: 5

Selest is the Greatest. So Friendly and great at her Job. Keep up the great work and Great Food. From a Heavy Haul Truck Driver

Date: 3 months ago

Review №113

Rating: 5

The family had breakfast at Black Bear and we were very impressed with both the did and service. Selest did a wonderful job of taking care of us.

Date: 3 months ago

Review №114

Rating: 5

The food was good. Got mine to go, so I cant speak in the wait staff.

Date: 3 months ago

Review №115

Rating: 1

If the owner replies to your review asking you to contact an email, dont bother; theyre just going to interrogate you. I initially explained my issue in the review, then again via email, and once more over the phone. Despite all this, they kept asking more questions, almost as if they were trying to prove I was never a customer. Its a waste of time. Ultimately, they just tell you to come back and give them more money. When I asked why they were doing this, they claimed it was to fix the problem. I told them they should use secret shoppers for that, not hassle customers who already feel cheated. I had to delete my previous review to post this, so here s the short version: this place sucks it like the Steak Express on a bad day, but with higher prices. Seriously, save your money and go elsewhere butt here!

Date: 3 months ago

Review №116

Rating: 4

Was a pleasant stop on our way to Portland Oregon. With such a long list on their menu you can definitely find something new to try.

Date: 3 months ago

Review №117

Rating: 5

Date: 3 months ago

Review №118

Rating: 5

My server Selest , did a great job and food was good and delivered on timely manner.

Date: 3 months ago

Review №119

Rating: 5

Good staff good food

Date: 3 months ago

Review №120

Rating: 5

My food was good and hot my waitress (Selest) was there with a beautiful smile. She got my order and got me the food fast. I stop here everytime I came tho.

Date: 3 months ago

Review №121

Rating: 1

Over cooked omelettes, to the point where they are dry and brown Again we went there , the omelettes were over cooked, the toast was not buttered, We had to repeated ask for utensils and half-n- Half, the server never asked if we needed refills. My wife asked for country potatoes and got home fries. They did not have just plain black tea. We got the same server from the week before and again got bad service. The person who looked at my previous review only looked at the stars given and not my comments. This Black Bear diner is not great, it used to be We probably will not visit again

Date: 4 months ago

Review №122

Rating: 5

We stopped here largely to get off of the road in our RV during a super windy day. We were pleasantly surprised to also find this excellent diner. We had a huge and delicious breakfast. Our server was great.

Date: 4 months ago

Review №123

Rating: 5

Date: 4 months ago

Review №124

Rating: 5

Date: 4 months ago

Review №125

Rating: 3

Date: 4 months ago

Review №126

Rating: 3

Date: 4 months ago

Review №127

Rating: 1

I m a big fan of BBD but there was something wrong in Amarillo. 2:45 pm very few people in the restaurant, no one to seat. Finally seated at the dirty counter with empty plates but no one seated. Finally a waiter appeared and started putting down a place mat on top of the filthy counter. After I asked her about cleaning she became rude and walk off. Happily Big Texas Steak Ranch was up the street.

Date: 4 months ago

Review №128

Rating: 3

For starters, our salad was huge and very fresh with a delicious ranch dressing. When we got our main meal, the mashed potatoes were cold. The chicken fried steak was over cooked. It tasted ok, but just ok with the crust fried a tad too long. The dressing on the coleslaw was nonexistent. But, the cornbread muffin was one of the best I have ever tasted. I do wish the music had not been so loud.

Date: 4 months ago

Review №129

Rating: 3

This location is good! But food is not bad! Service slow!

Date: 4 months ago

Review №130

Rating: 5

Date: 4 months ago

Review №131

Rating: 5

Better be hungry when you stop here

Date: 4 months ago

Review №132

Rating: 3

Food was barely warm, & dried out. Disappointing, usually food is great here. It was obvious the waitress wasnt thrilled to be there maybe overworked.

Date: 4 months ago

Review №133

Rating: 4

Date: 4 months ago

Review №134

Rating: 5

Date: 4 months ago

Review №135

Rating: 4

Date: 4 months ago

Review №136

Rating: 5

Very good food service was great

Date: 4 months ago

Review №137

Rating: 5

Typically when visiting Amarillo I eat breakfast at Ye Olde Pancake Station (which is great) but they are usually on a bit of a wait on weekends. So this time we decided to try the Black Bear Diner at the TA Travel Center where we usually get gas. So glad we did! Their breakfast is incredible. I had one of their egg combos and took a chance on the corned beef hash. It was amazing as was the hashbrowns. I expected frozen but they were fresh potatoes. My wife had the Denver omelette and loved it. She got one of their sweet cream pancakes and I had a few bites. Honestly one of the best pancakes Ive had. Very light, not bready at all, and a slightly sweet flavor. Would have been good with just butter. Will definitely have to come back next time we are in Amarillo.

Date: 4 months ago

Review №138

Rating: 5

Had a great time and late lunch here at Black Bear Diner. Mia is always so attentive and polite as well as helpful with anything you have questions on the menu. We had the Blackened Salmon with Broccoli and Mac*Cheese. Delicious. My husband had the Bacon Cheddar Burger and fries. We enjoyed our meal and the company of Mia. We always love stopping here and getting a shower and a Great meal, Breakfast or Lunch.

Date: 4 months ago

Review №139

Rating: 5

This BBD is awesome, the staff work w/ each other but one employee stood out amongst the others and that is Eleanor, she is one out standing employee. When not serving she is bussing tables, helping other tables and picking items off the floor. Eleanor would be a great choice for a training position Parking: No issue w/ parking and quite close (0.5) from Big Tx Rv Ranch

Date: 4 months ago

Review №140

Rating: 2

Worst pancakes Ive ever had. Crumbled into small bits when i tried to eat them. Also, the advertised thick-cut bacon wasnt close to being thick cut. And worst of all, no cream for the coffee. Wed heard friends from Boise talk about the Black Bear there, and how it had grown into over 150 places around the West. So when we saw one in Amarillo when passing through thought wed give it a try. Big, big mistake. The pancakes might have been a one-time issue, but not the bacon, and definitely not the lack of real half-and-half. At Walmart the bulk lots of fake creamers cost more than the half-and-half ones, so its not to save any money.

Date: 4 months ago

Review №141

Rating: 5

Date: 4 months ago

Review №142

Rating: 5

The food was fantastic and Selest was our server and was the sweetest person and made sure we were take care of.

Date: 4 months ago

Review №143

Rating: 3

Tipped the waitress two dollars in quarters. She really had an unthinkable attitude

Date: 4 months ago

Review №144

Rating: 5

Nice place with very good food The chicken fried steak was done perfectly and a lot of food for a good price Food

Date: 4 months ago

Review №145

Rating: 5

Stop here every chance I get

Date: 4 months ago

Review №146

Rating: 5

Date: 4 months ago

Review №147

Rating: 3

Date: 4 months ago

Review №148

Rating: 1

Date: 4 months ago

Review №149

Rating: 2

Very slow service, brought out wrong order and sister had to wait for it to be fixed, eggs and hashbrowns were way over cooked, my tri-tip sandwich was ok, was bland and kinda dry, the onion rings were overcooked and hard to eat. For my first time here, I prob wont come back.

Date: 4 months ago

Review №150

Rating: 5

Eat well even with diet challenges

Date: 4 months ago

Review №151

Rating: 5

Great food. Friendly staff.

Date: 4 months ago

Review №152

Rating: 5

Great food and great service

Date: 4 months ago

Review №153

Rating: 3

Date: 4 months ago

Review №154

Rating: 5

Wish I had one where I live

Date: 5 months ago

Review №155

Rating: 5

Food is awesome. And portions are huge

Date: 5 months ago

Review №156

Rating: 2

Really bad experience 04/29/2024 . 8.30pm i waited 30 mins no one come to take order. Even other coustmers getting mad . After one girl came but full of attitude. Really bad

Date: 5 months ago

Review №157

Rating: 4

Date: 5 months ago

Review №158

Rating: 4

They need a better cook.

Date: 5 months ago

Review №159

Rating: 1

I went inside and waited for 15 minutes Nobody came to me, so I left and go to Dennys, got service right away

Date: 5 months ago

Review №160

Rating: 3

Date: 5 months ago

Review №161

Rating: 5

Great food.

Date: 5 months ago

Review №162

Rating: 5

Good food,, great service

Date: 5 months ago

Review №163

Rating: 5

My first time to Black Bear Diner! Portions were huge and meal was delicious.

Date: 5 months ago

Review №164

Rating: 5

Date: 5 months ago

Review №165

Rating: 4

Date: 5 months ago

Review №166

Rating: 2

Poor atmosphere food not the best!!!!!

Date: 5 months ago

Review №167

Rating: 5

Oh you guys have done it again!!! Came back through, and honestly, didnt even realize the previous experience. We were so happy to eat at this specific location. We got take out, but ohhh, what you guys do to thos green beans is pure magic!!! Ebery this was really good!!! Pot roast, chicken fried steak!!! Awesome job!! We will keep on coming back whenever we are in the area!!!! 20 stars!!! Seriously!!! May want to check your food temps, and dates. I normally love coming here when we go through, but today breakfast made both me and my husband ill. And hashbrowns were rubbery. Not sure what did it, everything tasted ok. So I have to fall back to food temps. Not happy this round. Service is slipping a bit too. Still, I will be back, again, I normally love coming here when we go through.

Date: 5 months ago

Review №168

Rating: 5

Select was our waitress. She was prompt and friendly. We enjoyed the breakfast amd the service!

Date: 5 months ago

Review №169

Rating: 1

Worst experience I have ever had at a restaurant. Go to Popeyes in the gas station instead. If its busy, just turn around and walk out. I tried to reach out to the corporate office, but no one has returned my messages.

Date: 5 months ago

Review №170

Rating: 5

Good food and nice place

Date: 5 months ago

Review №171

Rating: 2

Food went from one extreme to the other where the steak in el paso went from to spicy to no flavor the cashier did not even ask me how my meal was same as el paso just wanted my monet

Date: 5 months ago

Review №172

Rating: 5

Oh my, the cream pancakes are better than than my ........ the best n Texas.

Date: 5 months ago

Review №173

Rating: 5

Went in with my mom. We will definitely be back.

Date: 5 months ago

Review №174

Rating: 4

This diner is by the gas station. The server was helpful. Food was good.

Date: 5 months ago

Review №175

Rating: 5

The California eggs Benedict is great and you wont leave hungry

Date: 5 months ago

Review №176

Rating: 5

Date: 5 months ago

Review №177

Rating: 3

Date: 5 months ago

Review №178

Rating: 3

Date: 5 months ago

Review №179

Rating: 3

Food was good, but not as good as the Barstow location, but definitelybetter than fast food. There was no avocado on my Cali omelet. The waitress was VERY friendly, but not the greatest. I had to ask for my 1st cup of coffee 3 times. Then she had to brew it. Finally got it halfway through my meal. I reminded her I had ordered bacon when she brought my meal, I finally got that when I was done with my meal along with the fruit that was supposed to come with. I heard her ask another customer who had just paid at the desk with a card if he had left the tip on the card. You do NOT ask for tips. Very unprofessional. The small tip I did leave disappeared before I got 10 from my seat. Wish my coffee had come that fast.

Date: 5 months ago

Review №180

Rating: 4

Date: 5 months ago

Review №181

Rating: 3

Date: 5 months ago

Review №182

Rating: 5

Date: 6 months ago

Review №183

Rating: 1

Date: 6 months ago

Review №184

Rating: 5

Date: 6 months ago

Review №185

Rating: 5

Delicious biscuits and gravy! So good!

Date: 6 months ago

Review №186

Rating: 2

This is a hit or miss location. 3 of 5 times were not great and did not live up to the experience Ive grown accustomed to at this businesses locations. A couple of times were superb. I can only assume staffing is the issue here. It could be consistently good if the staff tried harder. Attitude counts for a lot. It is a location I would not go out of my way to stop at. Attention to detail would help for instance in the fruit with breakfast option it says strawberry, ffs make sure there is a slice of strawberry. Serve hot food hot or remake it. The consumer has no reason to expect any different. If a biscuit is supposed to be served with butter deliver it to the table with butter. This was not a front of the house staffing issue for as busy as it was there were several people doing nothing. Conversation could be heard behind the wall that did not pertain to work while customers suffered. This is one of if not the smallest location Ive been to. Perhaps Ive been spoiled by others and my expectations are too high but I dont think so.

Date: 6 months ago

Review №187

Rating: 5

Date: 6 months ago

Review №188

Rating: 5

Good food good prices. Had the chicken fried steak and eggs and it was way more then I could eat. Plus the steak was more meat then breading. Ill definitely be eating there again.

Date: 6 months ago

Review №189

Rating: 5

Food was good and staff was kind. Came in during Sunday rush and had to wait about 25 minutes to be seated but it was worth it. My girls absolutely loved the cub breakfast and pancakes were amazing .Definitely coming back.

Date: 6 months ago

Review №190

Rating: 1

No service No attention Bad service They didnt attend to me

Date: 6 months ago

Review №191

Rating: 5

Very clean. Nice staff, very polite & patient. Great for kids. Lots of vegetarian options.

Date: 6 months ago

Review №192

Rating: 5

Date: 6 months ago

Review №193

Rating: 4

Nice place, great breakfast, cute log cabin decor. It was a little expensive compared to other places weve gone but the portions were huge and freshly made. The service was good. Our waitress was sweet and offered suggestions when I couldnt decide between breakfast and dinner. Overall I would definitely recommend.

Date: 6 months ago

Review №194

Rating: 5

Date: 6 months ago

Review №195

Rating: 4

Ordered online and asked for iced tea not sweet tea and got sweet tea instead of unsweet can someone teach them how to tell the difference on orders like that thanks

Date: 6 months ago

Review №196

Rating: 5

Must try. Their portions are big and the food was good. It is a little pricey but it s worth it.

Date: 6 months ago

Review №197

Rating: 2

The place itself was very nice, Ive ordered New York Stake, and it was ok, but the fries were too salty! So, I barely ate 30% of it, to much salt!!! Ive ordered 1 drink, but the Server decided to charge one drink extra... Dont think will come again here. Besides, I asked the Server bring me another bottle of ketchup, because the one I had on my table was almost empty, and she just shaked it and say, first finish this one, and after shed bring another one . Really!!! Nice service

Date: 6 months ago

Review №198

Rating: 5

Delicious breakfast!!

Date: 6 months ago

Review №199

Rating: 5

Date: 6 months ago

Review №200

Rating: 5

Date: 6 months ago