Family HealthCare Associates - Allen

Review №1

Rating: 2

Dr Parlee took over Dr Kellie s patients, which I am one of. He has no bedside manner and felt belittled when speaking with him. He immediately went to prescribing a medicine without updated blood results weren t taken, as Dr Kellum allowed me to work on getting bloodwork numbers down. Run from Parlee, he needs to go to school to learn better dr patient skills

Date: 2 months ago

Review №2

Rating: 5

Dr. Sandra Rogers is the BEST!

Date: 6 months ago

Review №3

Rating: 3

Really not sure how to review. I love DrRodgers. She s been my doctor for close to 2 decades. Shes considerate, knowledgable, and is great to talk to. I ve never had any problem with her that would keep me from rating 5 stars. HOWEVER, as others have mentioned, the support staff is a nightmare to interact with. You won t be notified when you need to come in for a med check, your prescription will just be denied by the pharmacy and you ll not be sure why. Then when you schedule an appt with the receptionist, they direct you to the nurses line for temporary refill. The man issue here is that Im not even sure the nurses ever pick up. Its always sent to voicemail. You leave a voicemail mid day and likely wont hear back for at least a day. I requested a refill after telling them I had an appointment scheduled, but called walmart the next day and they said they hadnt gotten any requests. Not surprised because this has happened before. Its a poor system that leaves patients scrambling for their meds last second. Dangerous and negligent.

Date: 7 months ago

Review №4

Rating: 4

If you would have asked me prior to this week, I would have said 5 stars all the way. I will not go into too much detail, but an issue with a prescription refill turned into a back and forth that soured me on the practice. Positives: Dr. Shirley Mathews and Dr. Mindy Ly (PCP) are absolutely amazing. Two of the best doctors I have ever had for gp care. Negatives: incompetent support staff, MAs who dont properly identify and read a situation in regard to medication, with extended time off, can create a detriment to the patient. I have made an informal request that I will changing my primary care, and once I have established with my new PC physician, will send a formal letter informing this office that they will no longer be my primary care office. Very sad. Please note: this is my personal experience, and the opinions/views expressed are mine only.

Date: 9 months ago

Review №5

Rating: 1

Unsupportive admin staff and incompetent nurses have ruined the Allen clinic. You can never reach the nurses for a refill, the patient portal has stopped working, and the receptionist at Allen talks rudely like shes doing you a favor. I had to leave 3 voice mails for Dr. Parlees nurse Anna just for a refill and even after that she provided the wrong prescription to the pharmacy. Now its Saturday and Im without a critical medication for 3 days. I called their weekend answering service to get the refill corrected and they want to charge me $100 for it. Ill be changing our PCP.

Date: 9 months ago

Review №6

Rating: 5

Dr. Satya is knowledgeable and caring. She doesn t prescribe unnecessary medication. She takes the time to explain everything in detail and answer all the questions or concerns I may have. At the end of the day I m in charge of my health and she is my support system.

Date: 10 months ago

Review №7

Rating: 5

Date: 11 months ago

Review №8

Rating: 3

Great doctors and in person service. But they have a new frustrating to use patient portal - bad enough that we re thinking about switching to a different practice

Date: 11 months ago

Review №9

Rating: 5

This was my 1st visit here and I am happy to say overall it was a good experience. Parking was convenient, I do think they should state they are in medical building 2 as that was confusing. The front staff from the minute I walked in were friendly and helpful to not only myself but others coming in. Plenty of seating, tablets given to fill out your paperwork which was nice and I was promptly called back for my visit. I had a number of things to discuss as I am starting with a new PCP. Dr Satyn was thorough and patient to listen to my concerns and addressed each. Would recommend.

Date: a year ago

Review №10

Rating: 1

I am not one to usually write reviews My husband and I have been giving our business to this office for 15 and 21 years. We used to see Dr Kellum and we always received yearly prescriptions and if they ran out as long as we made an appointment he would give us a refill after that. He retired and we were transferred to a new doctor. My husband failed to tell me he ran out of his Effexor so I called to make an appointment and get an emergency refill, even if it was just a few days. This is a anti-depressant and not a scheduled medication. It is life threatening to his mental health to just pull him off of it. I called and he called, we were told that we would need to schedule an appointment with a different doctor because our new doctor had a death in the family and would be out. I advised that my husband and I both needed to go over our health history and treatment in depth with our new physician and the front desk alluded that we would need to make double appointments instead of just giving him a week of refill on the medication. The last day he took it was Friday and he is suffering so much :( We we re told Friday that we would get a call back from the nurse after 2 calls and never did. This office does not take mental health as serious or life threatening. The pharmacy takes it more serious and apologized and said he would ve of written a 3 day prescription if the doctor hadn t of denied our refill request. I guess the pharmacist is more educated than the doctors at the practice on the importance of someone with fragile mental health. I am a nurse and am appalled that this office only cares about making the next dollar as so many other have said. It s so sad and a whole family is suffering because you couldn t refill one week of prescription until our new PCP, Dr Parlee, returned so we could just make a single appointment with him, no follow up with us as promised. Very disappointed . My husband has sobbed more times today than I have seen him in our 15 years together. This is awful and was uncalled for .at the very least you could have called back as promised.

Date: a year ago

Review №11

Rating: 1

This office, especially Dr. Sotya will gouge you for money. You can make an appointment for a yearly physical paid for by your insurance and they will purposefully charge you at least $300 for random tests. BEWARE. When you call the practice manager she will absolutely laugh and make fun of you. If I had recorded that conversation with her, she would have lost her job. It was so disrespectful. They will give you and email to send your concerns to and after you send the email outlining the issues, they will ignore it entirely. Good luck with this group, theyre hateful. More information, I just found out that after requesting a doctor in network they matched me with Dr. Nehi Sotya, who is NOT in my BCBS network. Beware, they will lie to you to get you to come in. Then when you have a question regarding all of this, they will give you an email address to send an email to. I sent an email May 11th. Im yet to get a reply. The office staff and Dr. Sotya DO NOT CARE about patients, they just want your money.

Date: a year ago

Review №12

Rating: 1

Very bad service, I asked for customer service in Spanish and what they did was hang up on me

Date: a year ago

Review №13

Rating: 1

I made this appointment 3 months ago. Done all the pre appointment paperwork online. My paperwork ahowed I have united healthcare and medicare .I have Medicare as a secondary, and my husbands insurance is my primary. They told us they couldnt see my because I have Medicare. I said you can just use my primary. She told me no, United Healthcare would tell them I have Medicare. I need someone to explain this to me. I have went to several Drs and didnt tell them I had medicare, that didnt take medicare and NEVER been told they could see me. Well, I will make sure to let my friends know .

Date: a year ago

Review №14

Rating: 5

Dr. Ly is amazing!! She truly listens to her patients and makes them feel so comfortable!! Highly recommend- my whole family comes to see her!!

Date: a year ago

Review №15

Rating: 5

Dr. Mindy Ly has been my primary care physician for over five years and I can t say enough about how grateful I am to her and her staff. They are all so kind, professional, pleasant and I feel cared at a high level each time I visit. They are very good about wait times and that goes a long way with me. The phlebotomist is one of the sweetest human beings I have encountered.

Date: a year ago

Review №16

Rating: 5

Mindy Ly Is one of the best doctor I had in years. She has great caring. Follow-ups. AND front desk is Very friendly..

Date: a year ago

Review №17

Rating: 5

My family and I have been going here for years. We adore Dr. Ly!! She is a kind, compassionate, and an amazing doctor. She is professional and thorough with her exams. Dr. Ly s office is responsive and we always feel heard.

Date: a year ago

Review №18

Rating: 5

My husband and I have been going to Dr. Ly for years. One of our adult children also sees her. You never feel rushed during a visit and get all of your questions answered. She and her staff are very thorough and attentive. The office staff is great as well. Appointments run on time. Im also a Registered Nurse and Iook for certain qualities in my doctors and Dr. Ly meets all of those and more.

Date: a year ago

Review №19

Rating: 1

Dr. Mindy Ly is a nice lady but not a reliable doctor. Perhaps she has taken more patients than she can manage. She does not have the compassion one needs to be a good doctor. I hope she does not lose any more patients because of her lack of professionalism.

Date: a year ago

Review №20

Rating: 5

My family goes to this group of doctors in Allen for over 10 years. Love them! We see Dr Ly and Dr Kellum but have had to see others in their absence and every doctor and staff in that group are very caring and Patient. Very Thankful to have them taking care of my familys medical needs.

Date: a year ago

Review №21

Rating: 1

do not recommend Dr. Neha Satyanarayana, she is very rude and dismisses what her patients concerns are.

Date: 2 years ago

Review №22

Rating: 1

Date: 2 years ago

Review №23

Rating: 4

Dr. Ly & staff are awesome. Very professional and caring.

Date: 2 years ago

Review №24

Rating: 1

Honestly their billing practices are terrible. I have been dealing with a medical bill for almost a year now. Called both my insurance and the doctors office billing over 20 times and still have not gotten anything resolved. I provided the correct info at the time of service so I m not sure why they are trying to bill me the full amount and on top of that they are trying to send me to collections. None of the supervisors have been helpful AT ALL. I will be putting in a complaint to DSHS for the way they are doing billing.

Date: 2 years ago

Review №25

Rating: 4

I really enjoyed meeting Dr. Satya and having her as my PCP. You can tell she was very knowledgeable and she did well explaining things to me thoroughly during my visit. The medical assistant and the 2 front desk staffs were also very nice the day of my appointment.

Date: 2 years ago

Review №26

Rating: 5

Dr. Ly and staff have been the best, great communication from MAs calling back after leaving messages. I felt like I was going to have to head to the hospital with how bad I felt w/ covid symptoms. After our virtual visit just talking to her made me feel so much better. Thank you so much Dr. Ly!

Date: 2 years ago

Review №27

Rating: 5

Love Dr Ly and all of the staff!

Date: 2 years ago

Review №28

Rating: 5

Date: 2 years ago

Review №29

Rating: 2

On two unrelated occassions, I discussed something with my Doctor, who gave me the green light on getting x, y or z tested; in both cases, he verbatim said it is a good idea to get that tested (given the symptoms). Then when I call to follow up, the nurse cut me off mid-sentence, dismissed me, & contradicted the Doctor (rudely you cant get x from yz, thats just not how that works) She was so quick to insert her opinion that she didnt even know the doctor already signed off on the testing & gave me the kits already I was asking about where to turn them in & related details & she was too busy belittling me -- its bizarre behavior. My parents have both received the same treatment from that individual, even when that nurse was clearly in the wrong (repeatedly sending their perscriptions to the wrong pharmacy). Its a stunning feeling & can wreck someones day.

Date: 2 years ago

Review №30

Rating: 5

I don t usually take the time to write reviews but this one is one that I could not keep to myself. Dr. Mindy Ly has been my PCP for a while now and I could not be more thankful for her and her medical assistant. They are so patient with me and never make me feel like an inconvenience or annoying. She has such a huge heart. I often send her messages through the patient portal and no matter how small or random my questions/concerns may be, she is always quick to respond. Her assistant is also very quick to keep patients updated with any labs, results, or communication from Dr. Ly. They truly do care about the well being of her patients. When I had to move to California for several months to be with my husband at his new duty station, I was so fearful of seeing someone new. With my medical issues, it s hard for me to trust other doctors. I had found one that was not the best and didn t take the time to understand my needs. I was able to still contact Mindy Ly to get the advice and guidance that I needed. Thankfully I am back in Texas and get to continue to be her patient. If you are looking for a Doctor and have a hard time trusting someone, please please contact Doctor Ly. I promise you will be deeply cared for, be a priority, and given the best guidance. I cannot express enough how much of a blessing she had been.

Date: 2 years ago

Review №31

Rating: 5

My Dr and her nurses are wonderful.

Date: 2 years ago

Review №32

Rating: 5

Date: 2 years ago

Review №33

Rating: 5

Dr Ly is one of the best doctors Ive ever had. She is one of the few who will actually listen to you and your concerns. Her nurses are prompt to return calls and always willing to help without making you feel rushed. Which is rare in medicine these days.

Date: 2 years ago

Review №34

Rating: 5

So helpful with insurance and with getting my meds filled. Very nice people

Date: 2 years ago

Review №35

Rating: 5

I went for the first time today and all I can say is WOW! The best doctors appointment I have ever had! I am a Type 1 Diabetic and was impressed by Dr. Sapia s knowledge and the staffs kindness, knowledge and care.

Date: 2 years ago

Review №36

Rating: 5

Date: 2 years ago

Review №37

Rating: 5

Dr. Thu Mindy Ly has been my primary care physician for years and she is absolutely incredible! Both Dr. Ly and her very caring team have always taken exceptional care of me. Not only do they take great care of my health, but every single one of them are such a joy to speak with at every appointment. It s rare to find a doctor that combines such personal care of her patients as people whilst also delivering outstanding quality of medical care. I highly recommend becoming her patient! She is an absolute gem.

Date: 3 years ago

Review №38

Rating: 1

Everything was fine until it came to my ADA paperwork. I specifically made it clear that was the only reason for my visit and that I wished to be seen for checkups and so forth. I was seen on 7/09 by Dr. Satya, the only one who had an available appointment so quickly. She said I could have a tele-health appointment the next week to follow up so the paperwork could be done. While their we also talked about a lot of specialists that I need to see including an endocrinologist whom I stopped seeing because he refused to change my dose after my blood tests confirmed that I was being over-medicated. I just got a call today to CANCEL the tele-health appointment I had that was supposed to be in 21 min (11:45am) because she is refusing to do my ADA paperwork without having an endocrinologist that I can follow up with which is one of the reason I was looking for a new PCP. When I explained that I knew the paperwork could be done without having a specialist because it has been done before I even knew what my diagnoses was, I was told thats just what the doctor said. I wasnt here that day. I either needed to be seeing an endocrinologist for regular treatment and have a follow up appointment already made or she says she cant do it. So my ADA was due Friday 7/23 and it took her this long to say she just didnt want to fill it out. If not having picked out an endocrinologist was the issue, why wasnt that explained on 7/09 and why wasnt I told that day that I needed to have an appointment set up for her to consider doing my ADA paperwork? Ive left details out that I feel dont really matter as much but a little transparency goes a long way. I would not recommend this office to anyone, especially if you have a time line to meet.

Date: 3 years ago

Review №39

Rating: 5

I usually don t go to the doctors office often as I should, but I have to say everyone there have been welcoming to me. Dr. Ly have been the best doctor I ve come across, most doctors I been to would just come in and ask a few questions and be on their way, but Dr. Ly was super helpful answering my questions and concerns about my health and what I need to do to get better. Think this is going to be my primary care for now on, even if I have to drive 45mins. It s worth it.

Date: 3 years ago

Review №40

Rating: 5

I never really leave reviews for things, but I just had to. Dr. Ly is quite literally the best doctor I ve ever seen in my lifetime. She is so kind and she always listens to everything I have to say and answers all my questions. Sometimes at appointments I m near tears talking to her because it s so refreshing to have a doctor that actually cares and doesn t just ignore my concerns. I ve moved so the office is now a 45 minute drive from me and I ve never even considered switching because the drive is so beyond worth the level of care Dr.Ly provides. I recommend her to everyone I know, a few friends of mine and my Mom have now started coming to see her.

Date: 3 years ago

Review №41

Rating: 5

I am not someone who enjoys visiting the doctor. I don t enjoy getting shots and having blood drawn and things like that. Who does? But of all the doctors I have been to throughout my life, this group of medical professionals is the best one I have ever experienced. Everyone is so genuinely kind, and they are consummate professionals. When it s time for bloodwork or to get a shot, it is never painful. If I need additional treatment of some sort, they spend as much time as I need so they can thoroughly explain what s going on, and they always give me a treatment plan that is comprehensive and helps me stay healthy. I have been to very kind doctors who weren t terribly competent in my life. And I have been to competent doctors who weren t terribly kind. My doctor is Dr. Mindy Ly, and she is both very competent and one of the kindest people I have ever met. Every doctor hear that I have ever encountered is the same. If anyone is looking for a new doctor and building a good personal as well as professional relationship is important to you, and if you want the most competent doctors available, it would be impossible to find a better medical practice. Thanks guys, you make the experience of going to the doctor actually enjoyable!

Date: 3 years ago

Review №42

Rating: 5

I started seeing Dr. Kevin Joyner a few years ago and he is the most kind, empathetic and honest Dr I ve ever had. He really listens, considers my health concerns from all angels l, never seems rushed and on top of that always tries to save me money as far as tests or prescriptions. Highly recommend him!!!

Date: 3 years ago

Review №43

Rating: 1

I went in for the annual exam and got a bill for over $50! I had specifically called the office and asked if the annual exam will be 100% covered and they said yes. I spoke to the office manager about the issue and she was keep telling me that there is no way someone would have said that which made me feel like she was accusing me as if I was lying. I found out the doctor had decided to put the different code for annual routine physical without my acknowledgement-put the Primary diagnosis as vitamin D deficiency instead of Routine Physical and we didn t even talk about vitamin D that day! That resulted me to owe them over $50 for annual exam! She is not even good to begin with. The office manager and the billing department manager were pretty rude about the issue. I will be changing the pcp!

Date: 4 years ago

Review №44

Rating: 5

I highly recommend Dr. Ly and her team at Family Healthcare Allen! I appreciate the professional medical care, attention and follow up that I have consistently received from the entire team over the years. Great practice that gives great care!

Date: 4 years ago

Review №45

Rating: 5

Date: 4 years ago

Review №46

Rating: 4

Date: 4 years ago

Review №47

Rating: 5

Dr. Mindy Ly has been my PCP for the past few years and I have no complaints! Shes a great listener and provides treatment accordingly. Her nurses are just as great! They follow up w/in 24hrs and very patient! Thank you family healthcare associates

Date: 5 years ago

Review №48

Rating: 1

POOR COMMUNICATIONAND UNFRIENDLY. I had an appointment with doctor Kevin Joiner for this morning and was running behind by 5 min. I called the office 15 mn before the appt. Out of courtesy The person who took my call even ask me my birthdate and said no worries as long as youre not 15 minutes late. I got there 5 minutes after my appointment time and all of a sudden they couldnt find my appointment. Over all what I have found is the office manager and the woman of color receptionist did not assist me in a proper way they ask a ton of questions which can aggravate a patient or a customer. They should have put their problem solving hat on and said let me see what I can do for you in order to make my experience a great experience especially since I was a first time new patient. I felt like I was singled out, it was embarrassing in front of a waiting Room full of patients and I even explained that I was courteous enough to call that I was running behind. Also the manager said let me check and see what I can do for you after about 15 minutes of questions and I felt like I was being interrogated. While the manager was away the woman of color receptionist lady was on the phone making personal calls and she made her calls for about 10 minutes. This is not a very professional office its actually poor. I would not recommend even going to this office for the 1st time as a new patient because 1st impressions are everything. I am a department store manager and I know how important it is for great service. Perhaps the doctors have too much business and are not really taking care of people as they should. They are the bosses and they run the office . All in all my perception is real and if there was an issue with the appointment, human nature someone didnt put it in the way they should have, their goal is to make sure that I am accommodated . Instead I was treated as if I was doing something wrong. Not professional.

Date: 5 years ago

Review №49

Rating: 5

Date: 5 years ago

Review №50

Rating: 5

Im always greeted with a smile at check-in, never have to wait long, and Ive enjoyed interacting with everyone here - especially Dr. Mindy Ly!

Date: 5 years ago

Review №51

Rating: 5

Dr.MindyLy is just a wonderful and caring doctor and person. Im thrilled she is my doctor.

Date: 5 years ago

Review №52

Rating: 5

Dr Mindy Ly is seriously a life saver! I have been through a lot these past two years, battling depression and ADHD and she never gave up on me until we found a medication that worked! Very sweet and I am very blessed to have found her for me!

Date: 5 years ago

Review №53

Rating: 1

My husband and entire family has been going to this practice for 22 years. My husband was put on Medicare as part of his disability. He notified the office that he had Medicare as a secondary insurance and fhca waited until the day of the appointment to tell them the legally cant see him. My husband was understandably agitated and the practice administrator made It 10x worse, rather than diffuse the situation Brett Hallonquist proceeded to curse and slam his card down asking my husband to leave in front of a packed office. Horrible experience. Terrible staff, untimely doctors.

Date: 5 years ago

Review №54

Rating: 5

Dr. Sandra Rogers has been my doctor for almost 20 years. She s friendly while being professional. I ve seen the other physicians in the office once or twice over the years and I like them all.

Date: 5 years ago

Review №55

Rating: 5

Dr Mindy Ly has been my primary care doctor for 2 years now! She is wonderful, caring, and her bedside manner is EXCELLENT!! She truly cares for her patients and it shows! She s always willing to help/explain everything to where I leave her office feeling good, and understanding! Also, I ve had no problem getting same day appointment (which is GREAT)! I highly recommend Dr. Mindy Ly

Date: 5 years ago

Review №56

Rating: 1

October 11, 2018 Family Healthcare Associates 1105 Central Expressway North, Ste. 2120 Allen, TX 75013 To Whom It May Concern: 0n October the 8th, I came to your office around 4:10 PM, which was the time of my appointment, to get help with a cold/flu that was getting worse. But, your staff negated me your medical service as soon as they heard I am registered with Medicare. I didn t think much of it since I was planning to pay out of my own pocket. I told your staff, three times, to forget I have Medicare, since I was going to pay for whatever the charges would be, and to treat me as a new patient if it helped but, they refused. Being that I asked your staff three times to see the doctor and they refused on the basis I have Medicare, my conclusion is that I m stuck and limited on my Health Care options. Is that the way Medicare is set up, where no one can get medical services unless it s using Medicare only or first; even though, some patients are willing to pay out of pocket for whatever the charges would be? If so, something is very wrong with that system. I haven t contacted Medicare on this yet, since I rather wait for your answer first; I hope to believe, there was a big and grave misunderstanding on the part of your staff. As for my cold, I m getting better but, slowly and thanks to some OTC medication I picked up from a pharmacy. That is why I tried to see you then because, I thought I was getting bronchitis. Sincerely, A. E. =================================================== 12/13/2018 1. NO ONE HAS RESPONDED YET. 2. I JUST TALKED TO MEDICARE ON A DIFFERENT ISSUE AND THEY RECOMMENDED TO CONTACT THE STATE At this time, I can only make the staff responsible for this.

Date: 5 years ago

Review №57

Rating: 5

Date: 6 years ago

Review №58

Rating: 5

Date: 6 years ago

Review №59

Rating: 1

I have been a patient of Joyner for more than 2 years now, very unfortunately hes office and staff are the worst. Being a primary care doctor its his responsibility to make sure that he meets with his patients promptly and attend to their needs. That was not the case for me for some needs these past several months, but now it has become inexplicably terrible that, I was running a fever for the past 10 days for which I have been to an ER as well. I was supposed to meet with Joyner as my fever would not go with other conditions. I tried to call for an appointment on Oct-9 evening, and the lady at the front desk told me that, al slots are booked and if I call at 8AM on 10-oct, there will be 2 slots which will open. I promptly called at 8 AM, i was the first caller as well, and when I tried to book the slot as she promised me, she told me that there are no open slots. So I explained to her my situation and also reminded her of the call yesterday day, then she said that Joyners assistant has booked those slots. So there is a backdoor policy that exists at Dr Joyners office?? what a pathetic situation, when there are patients that are in disparate need to see a doctor, for a case of 10 days of fever, Joyner and his staff does not have no empathy over their patents needs!!! If you really need to care for your health please stay away from this office, they dont care patients needs. By the way this is the first time i am writing a comment in my life, so you can imagine how truthful I have put it in here. Please stay away from this place!!!!

Date: 6 years ago

Review №60

Rating: 1

Just phoned this practice to book school physicals for my teenage kids...we are from overseas & new to the area (and USA) so im also trying to establish Primary Care here. Was told by the appointments receptionist that there is a 5 month wait for new patients with the female doctor i enquired about, as she only sees one new patient per week! The normal wait time for appointments is only one week. 5 months versus one week - this is quite a ridiculous disparity in wait time.

Date: 7 years ago

Review №61

Rating: 5

Date: 7 years ago

Review №62

Rating: 5

My family has been going to Dr. Burchard for more than 10 years. He consistently provides great service and his staff is very professional and helpful. I highly recommend him.

Date: 7 years ago

Review №63

Rating: 4

The doctors at this practice are wonderful. Ive seen pretty much all of them over the years Ive been a patient there, but my primary doctor, Dr. Sandra Rogers, is especially considerate and helpful. The reason for 4 stars instead of 5 is because of the lady who you get most of time when scheduling an appointment. She is condescending, lacks compassionate, and makes you feel ridiculous for asking for an appointment and tells you, Oh, Dr.whoever is totally booked until next week (how stupid of you to not know this)....what seems to be the problem. None of your business lady, I just need a drs appointment.

Date: 7 years ago

Review №64

Rating: 5

Dr. Sandra Rogers is a great doctor and I have been going to her for many years. She is good at what she does, excellent care!

Date: 9 years ago

Review №65

Rating: 5

Both my wife and I had excellent experiences with Dr. Joyner. He is very eager to listen and takes his time to discuss tests/current health. We just moved here a little over a year ago, and as you know finding a new physician is tough. His wife is also a OBGYN which made my wife happier!

Date: 9 years ago

Review №66

Rating: 5

I wouldnt go anywhere else. Dr. Joyner is a very good and compassionate doctor.

Date: 10 years ago

Review №67

Rating: 2

I was looking for a family practice so I have the flexibility to get an appointment in case the primary care physician is not available and on a short notice. Prior to this, I used to go to Family Practice @ Baylor Medical Center Garland and was extremely happy. Since we moved to Allen had to find something close to home. I am highly disappointed with there service. Its really hard to get an appointment as all the Doctors are always booked. I cannot forecast when I will be sick. I called in to get an appointment as I had flu and was told no one is available till next week. No urgent appointment nothing. I was being told to go to urgent care if I cannot wait till next week. Seems like they never stop accepting new patients. They have multiple branches in metroplex and I am sure its bring run to generate as much revenue as possible. I will not recommend this to anyone. Avoid them as much as you can.

Date: 11 years ago

Review №68

Rating: 5

This practice is a TRUE family practice and our family of 4 has definitely put them to the test! I personally have seen Dr Kellum, as my primary, for years and Dr Burchard is my tried and true back-up whenever Dr K is not available. I trust Dr Kellum and Dr Burchard very much and our 2 boys like them too. It is nice to find a practice that has great doctors and secondary doctor that can usually get you in the same day if your primary Dr is not available. I personally have seen Dr Kapler once and did not have the best of experiences so I stay clear of her, but other than that I am a faithful patient and the fact that the Richardson office has after hours that we can go to on nights and weekends is a BIG plus!

Date: 11 years ago

Review №69

Rating: 2

Awful Dr. practice. After searching for local Dr. after we move to McKinney. We decided for this place because it is really close to home. I schedule a physical for my daughter and they assigned Dr. Julie Kappler (she is new to the practice) she did a routing physical on my daughter. After a month later I get a bill on the mail from them. I called my insurance company (blue cross blue shield) and they told me they have denied the claim because the benefit plan does not cover services for the condition that was indicated on that claim; they explain that Dr. listed the reason of the visit was overweight. They told me that I can dispute the claim but this means that it will go back to the Dr. and she will have to correct/change the reason. After many months of going back and forward with the front desk staff, their billing department, their nurses and everyone else they told me I need to contact about my claim. The Dr. finally decided to called me and tells me that their files show that my daughter is overweight and that was the reason of my visit. I explain to her that I was sorry not understand all the procedures that Dr. should do when you request on your 1st visit a physical. But that I was very clear with the front desk that I wanted a physical for my daughter. Dr. Kappler was very rude and told me that there was nothing she could do since it s not her fault that my insurance company does not cover overweight visits. Now I have to pay a bill because they treat people like a number and never took the time to ask.

Date: 12 years ago