Dairy Queen

Review №1

Rating: 1

Definitely tell this location is aged and is slightly run down. Nothing wrong with that as long as things are clean and the service is good. Unfortunately this is not the case which is a shame. Updated to one star. This service is easily the worst. Im shocked....straight out a gas station has more attentive staff that give actual care about working. Never have I seen people work so slow in my life. This place needs a reorganization and management to set straight. I ordered one small blizzard and waited 25 some minutes. 25 Minutes for a blizzard! Like what even is that

Date: 2 weeks ago

Review №2

Rating: 4

Love the ice cream and food but service is a little on the slow side!

Date: 2 weeks ago

Review №3

Rating: 3

Service is extremely slow. Staff was dull and lifeless. They barely knew how to use the register. Customer service could use a lot of work.

Date: 3 weeks ago

Review №4

Rating: 4

The employee at the window shined greatness in his customer service skills. And was betond accommodating and patient

Date: 3 weeks ago

Review №5

Rating: 2

Date: a month ago

Review №6

Rating: 2

Waited 23 minutes for cold fries and a cold burger that was wrong. Ordered lettuce tomato and mayo only on my burger got mayo and onions. Both burgers were cold as well as both fries. Came in for the $7 deal advertised but was told no we ain t doing that!

Date: a month ago

Review №7

Rating: 5

Date: a month ago

Review №8

Rating: 1

so I ordered a dip cone and a health caramel brownie cupfection , there is one person in front of us and 3 families came after us . we ordered at 8:26 and received two of our items @ 8:49 because they decided to serve everybody else before us, and we had to go back up to the counter and ask for our dip cone and the a health caramel brownie cupfection after 20 minutes of waiting. There was a young female that kept on bringing out orders that she kept on getting wrong and when she would turn her back, she would roll her eyes. And you can hear the manager yelling at the coworkers there was a man that was not wearing gloves when he was making peoples food and his hands was very dirty. And it was time for him to dip my ice cream cone dip, not he sprinkled chocolate on top of the so-called dip cone. Then proceeds to ask me if that was OK with his fingers inside of the ice cream that I was supposed to eat I looked at him and I Can keep it and walked out because if I would ve stayed, I would ve went off on this person so I had to leave without purchase without getting a refund in the managers, sat there and started taking Watching the whole situation go down. None of the tables clean, and the floor disgusting in the dining area. and I was a food service worker so I know how a restaurant is supposed to be run and this was not it.

Date: a month ago

Review №9

Rating: 3

Date: a month ago

Review №10

Rating: 1

It shouldnt take 15 min to get a large fry at 2:30

Date: a month ago

Review №11

Rating: 5

Date: a month ago

Review №12

Rating: 5

Dairy Queen has always tried to do its best. The quality of the food depends on the cook. In recent years the managers have done an exceptional job of employing good cooks. I love the ice cream, blizzards and shakes. The food is better than Burger King and McDonalds. Now that prices have gone up I would say its still on the higher side. I give five stats because everyone who works there is trying their best. I was greeted with smiles and professionalism.

Date: a month ago

Review №13

Rating: 5

Date: a month ago

Review №14

Rating: 5

Date: 2 months ago

Review №15

Rating: 1

They fired me over a girl who wanted to fight me mind you I never put my hands on her or anyone at the establishment so they basically fired me for no reason and told me I can never go on the property and I would never eat there in the first place because they have roaches and they failed inspection twice I would not recommend eating here. They do not wear gloves and they barely wash their hands.

Date: 2 months ago

Review №16

Rating: 1

OMG, Black people stay away from this diary queen,we witnessed a white girl spew racist comments at a black family and the manager backed up the young racist girl...we are white ,but I was offended and deeply disturbed by the DQ employee behavior and DQ management,we will never go there and my wife has made a lot of calls to family and friends to stay AWAY!!!!!I

Date: 2 months ago

Review №17

Rating: 3

Date: 2 months ago

Review №18

Rating: 1

This is hands down the worst Dairy Queen I ve ever been to. Every time I come here it takes over an hour to get your food- even when it s not busy. This last time just left without ordering and went to McDonald s.

Date: 2 months ago

Review №19

Rating: 5

Date: 2 months ago

Review №20

Rating: 1

Came in and ordered at 7:18 pm. At 8:00 I asked about my food the guy behind the counter said they were waiting on my gravy. At 8:15 the same guy comes and tells me they are out of gravy. They are more worried about giving a box of ice cream bars and food away than worry about paying customers. Will not go back to this dq!

Date: 2 months ago

Review №21

Rating: 3

Ordered in the drive-thru. This is what passes as a large drink. The container to the side is 16 Oz. Guess Texas has been reduced in size.

Date: 2 months ago

Review №22

Rating: 1

Absolutely worst fast food experience in my 33 years of life. Ordered through Uber for pick up so I didn t have to wait in the drive through for 20 mins. Have an 8 month old just easier to pre order and pick up. Get there and the order didn t go though. Didn t even offer to get it figured out or anything. I show her receipt, show her proof of the order on Uber. Instead of taking the time to call Uber and figure out why their orders are not coming through, she just takes picture and proceeds to make the order. Of course, it was made wrong but didn t even complain about so that we didn t have to wait to remake two of the meals. But the kids meal was left out. My kiddo was like I ll run and let them know. Well of course she was rude about it. He was too scared to even go back in there. Waited another 20 mins and finally got the order. While having to wait our $10 blizzards completely melted. Absolutely the worst experience and it could have been okay and forgiven had the customer service been better but it was far from that. Will absolutely NEVER return to this location. The previous reviews speak for themselves. Too bad zero stars is not an option.

Date: 2 months ago

Review №23

Rating: 4

It was ok

Date: 2 months ago

Review №24

Rating: 5

Date: 2 months ago

Review №25

Rating: 2

Just ordering ice cream to go I had to repeat my order 7x because the cashier was too busy listening to her earbuds instead of focusing on her job. Lots of frustrated people in and out

Date: 3 months ago

Review №26

Rating: 1

Dairy queen, more like crack queen

Date: 3 months ago

Review №27

Rating: 5

Date: 3 months ago

Review №28

Rating: 5

Date: 3 months ago

Review №29

Rating: 2

Food was cold, girl taking order was beyond rude. Bathroom was absolutely FILTHY!! There was no ice in the ice dispenser in dining room. They were not busy and looked like they had just opened for the day. I will NOT be going back to this particular Dairy Queen.

Date: 3 months ago

Review №30

Rating: 3

Date: 3 months ago

Review №31

Rating: 4

Date: 3 months ago

Review №32

Rating: 5

Date: 3 months ago

Review №33

Rating: 5

Date: 3 months ago

Review №34

Rating: 5

Date: 4 months ago

Review №35

Rating: 1

The burger wrapper is sopping wet. The burger has the ingredients on the outside, not the inside. Not sure whats going on with this place...

Date: 4 months ago

Review №36

Rating: 5

Just want to make sure that I drop an awesome review for my boys snow at the dairy Queen on 277 his crew and himself for top-notch awesome service awesome food I recommend anybody to come through the door pleasant experience

Date: 4 months ago

Review №37

Rating: 3

Under staffed. The young man working the cash register was doing the best he could.

Date: 4 months ago

Review №38

Rating: 5

Very awesome place to get ice cream n other treats. For is decent as well. Great customer service n suggestive sales of DQ All Time Favorites. Thank yall

Date: 4 months ago

Review №39

Rating: 5

Kind of slow but always gets the food right!

Date: 4 months ago

Review №40

Rating: 1

why we still choose dairy queen is honestly my fault after sitting an hour in the drive through like (4 cars in front of me) yes we timed it! for two small blizzards i m calling this experience my last with the whole franchise. sonic is at least had priced after 7 pm lol

Date: 4 months ago

Review №41

Rating: 1

Absolutely terrible, we got the Josh abbot meal (3 of them at $15 a piece) they gave us the blizzards BEFORE the meal came out it took 30 minutes for the meal to come out (mean while the staff was yelling and screaming where everyone can hear them cussing and everything) we got our meals and it was okay till you opened the gravy and it looked like jello I then took it to the ladies at the counter and they had an attitude and seeming inconvenienced because we had and issue with the gravy looking like jello and couldn t even use it. Once I sat back down the lady came back and said this is all we have it s going to take 15 minutes to make more, do you want to wait I said no that s fine I ll take my family home and make my own. We will NOT be back here.

Date: 4 months ago

Review №42

Rating: 5

Just had the Josh Abbott meal. Its great! The steak fingers were crispy and tasty. Toast and fries were also good. Of course the blizzard was great! Well worth the price. Was a little hiccup on ringing up our order but it was corrected. Service was great !

Date: 4 months ago

Review №43

Rating: 1

Customer service has completely taken a turn for the worse. It took 30 minutes to get our food which they apparently just forgot to give to us because it was lukewarm. Never again.

Date: 4 months ago

Review №44

Rating: 1

Diabetes and heart attacks sold here

Date: 4 months ago

Review №45

Rating: 1

Over 45 minutes in the drive through for 2 blizzards. Seriously?! Whataburger doesnt even take that long. This is our last time choosing DQ for an after dinner treat. Kids are late to bed, husband is pissed because of the lack of service & we wasted more in gas than our order cost!! This is absolutely ridiculous. Drug test your employees and get rid of the ones that are too high to work in FAST food, maybe then youd have a decent business.

Date: 4 months ago

Review №46

Rating: 5

Very excellent service. Blizzards were awesome, and the patty melt I had was gud too, but onions need to be sautéed in butter til they turn a translucent color and theyll be perfect. As a prior fast food employee, i know things have to b speedy, but quality over quatity brings customers back time after time. Worked up to chef in a Las Vegas Casino, n I have to give constructive criticism like I received, so hopefully some will become chefs n run their own kitchen. Practice makes perfect n it never hurts to have onions constantly sautéing on the grill according to volume needed. I love the patty melt bcuz for pepl without teeth, the onions would be soft enough to chew. Best melt Ive had in a while tho. Thanks.

Date: 5 months ago

Review №47

Rating: 1

We order and got to the window. They had our order all wrong. We thought they fixed it. Made us pull for our order. They forgot something. We had to go back through the drive through to get something else. When we got to the window they had our order all wrong again. The lady read it back to us and we said that is wrong. And told her the correct order. She then charged us for the wrong order and gave us the wrong order. When we told her it was wrong again they had to do a partial refund because they had already charged our card. The milk shake we ordered the second time way the consistency of milk, not ice cream. Waste of time and money.

Date: 5 months ago

Review №48

Rating: 1

Took 20 mins to make my food and everything was messy they filled my gravy half way up the service was bad I ll never eat there again every time I go in there it s horrible someone s needs to do something about the management up there

Date: 5 months ago

Review №49

Rating: 4

Fast food pretty average good staff

Date: 5 months ago

Review №50

Rating: 1

The Hungerbusters were cold, fries as well luckily the manager was there, and she was very nice, she fixed the problem to perfection if only there were more of her in this business!!

Date: 5 months ago

Review №51

Rating: 1

They are not Full stars just a 1/4 star. We went Wednesday April 11, 2024 at around 7:00pm to get two blizzards at the S14th location in Abilene tx. They stated that the strawberries were frozen that it will take a few minutes. It was a few minutes so We agreed to wait. 20 mins later, we were still waiting so I got up to get my money back. A cook came around and asked me what was the problem. I stated that I wanted to get my money back and the managers name. He took my receipt and then He too had me waiting until a manager by the name of Michelle came. She stated that the strawberries were frozen. At the same time the cook appeared with the strawberries. The manager Michelle said they are ready and walked back to the drive through station, but nobody took care of us. After waiting for almost 40mins we decided to get our money back. So I told a young lady who was at the register taking care you everyone but us. She too had to go get the manager. When Michelle heard this. She started to yell at the employee and us. She begin yelling we re busy, they just have to wait! I stated we ve been waiting for almost 40 mins. She yelled we re busy we have a lot of customers. Yelling at us she demanded our receipt. I explained I handed over to the cook and the cook gave it to her. Then she yelled very loud. at the cook for the receipt stating these people want their money back. She continued yelling at us pretending to be the victim. We will never go back to this restaurant. WE ASUMED THAT THEY DO NOT APPRECIATE MINORITIES THERE. Just your money.

Date: 5 months ago

Review №52

Rating: 4

Date: 5 months ago

Review №53

Rating: 1

The female manager here is very rude to customers and just a out everybody. I called to check my application and finally got a hold of her after she dodged me for a week. When she did speak to me she yelled in a very rude tone Ill call you if i call you! That was the first time ive spoke. To her.

Date: 5 months ago

Review №54

Rating: 1

Absolutely ridiculous. We came here to celebrate a small ice cream treat as a family for my sons birthday. Boy, did we pick the wrong place. We are understanding when places are packed and full. This place was NOT when we arrived. We orders 4 ice creams to enjoy together as a family. It took this establishment 30 minutes to bring out 1 banana split and 1 blizzard! Then another 15 minutes to bring out the last 2 blizzards. We couldnt even wait for each other to enjoy our ice creams together because they were already melting. Absolutely terrible customer service. Had to go up to the cashier after 30 minutes just to ask where the other 2 items were and they hadnt even made them yet! We dont like causing a scene but not even an apology or even a manager in sight for us to address the situation. Money terribly spent and definitely going elsewhere. What a joke.

Date: 5 months ago

Review №55

Rating: 3

Went into store to make an order women behind counter had headphones and was yelling into the mouth piece. We went ahead and ordered and women was still Talking way to loud - talk to some of the customers and they had been there 45 minutes. The girl that took our order came out and locked the front door. Everyone wanted to know what was going on. No one would tell us. Come to find out the cook had had a medical emergency. Everyone asked to get their money back The girl gave everyone s money back and if you had ice cream, she went ahead and filled their order. All of these people took their money or their ice cream and left. but she looked at us and told us that she could cook what we ordered. An emergency team came and carried the cook to the ambulance. We got our food and we started eating. Lady with the phone with mouth piece came out and sit down, they brought her water, she fanned her face, she held her hands to her chest. Let s just say you had to notice her. In between doing all of this she would answer the phone and tell the caller that they were not taking orders. All of a sudden she spoke out and told us that we needed to leave. She was not even looking at us when she said it - we were talking among our selves and had to ask her if she was talking to us. We were half way through our meal and we told her that we would have left long time ago, but the staff told us that they could accommodate us. She then turned to the lady that was sitting with her and mumbled something about people not being considerate. The food was good, the other staff was super nice , calm, cool and was trying to keep things as normal as possible. We had no other problems except the drama queen . She just could have handled the whole situation differently. We probably will not be be back. Just call me a Karen

Date: 6 months ago

Review №56

Rating: 1

Date: 6 months ago

Review №57

Rating: 1

if i could go back and not eat here i would, i was waiting for TWO HOURS for three damn tacos, the register laidy was just arguing and evreything there just sucked

Date: 6 months ago

Review №58

Rating: 1

BEWARE WORST DQ s ARE IN ABILENE

Date: 7 months ago

Review №59

Rating: 1

Screwed my food up . Made promises then lied to my face and they acted like they had no idea . After reading some reviews. I can see it s nothing new . Remodeled the outside a few years ago , should do the same with your management . Pitiful . Do better DQ . Not hard to make things right when your customers get burned . And your management lie in front of the customers and upper (lol) management .

Date: 7 months ago

Review №60

Rating: 1

So they give door dash wrong order . $52 worth . I contact door dash they can t help . Call this store and manager says our food is still there . And we could get a fresh order next day or so . Come in to get and they know nothing and will not help . Even the wrong order we got tasted horrible . But to be lied too and to lazy to flip a few burgers . Sad

Date: 7 months ago

Review №61

Rating: 4

Date: 7 months ago

Review №62

Rating: 4

Date: 7 months ago

Review №63

Rating: 1

They fired me for no reason

Date: 7 months ago

Review №64

Rating: 1

The would ve been incredible if she hadn t repeated back my order correctly and then give me two fries instead of three when I called up there I got hung up on. The nachos were horrible as for some jalapeños in the girl looked at me and said, do you want me to go back inside and ask them for some jalapeñosI was like no it s fine when you have to walk all the way back in there

Date: 7 months ago

Review №65

Rating: 2

Went through the drive-through. I thought the one person in front of me must have had a big order because I waited 10 minutes for them to get their order. Turns out all they got were two dipped cones. When I paid, I verbalized giving the girl $20.40 for an order that was $5.40. When she gave me my change, she gave me $14.99. I questioned it, and the girl said I had only given her $20.39. Why didn t she say something when she discovered the amount I gave her did not match what I said having given her? I gave her change because....I didn t want a bunch of change. Anyways, the medium blizzard came out 2/3 full and was incorrectly made despite clarifying the order with the girl just prior to it being made. Basically paid medium price for a small blizzard that had the wrong syrup in it. The blizzard still tasted fine, but I definitely recommend the north location over this one! One and done for me at this location!

Date: 8 months ago

Review №66

Rating: 1

Very slow service. Food is cold. Will not go there again. Parking: Drive thur is very slow Food : 2/5 |

Date: 8 months ago

Review №67

Rating: 1

Date: 8 months ago

Review №68

Rating: 4

Depends on what you mean by service. Ice cream shouldnt be delivered and ice cream shouldnt take 30 minutes to arrive. My ice cream is a soup not ice cream

Date: 8 months ago

Review №69

Rating: 5

Very friendly and fast service , thank you geovonni for making my food it was very good

Date: 8 months ago

Review №70

Rating: 1

How long do I need to wait for a side and how many times do they need to get my order wrong and only to give me attitude when they are the one that messed it up. This is just plain bad business and its very aggravating. Worst location ever...

Date: 8 months ago

Review №71

Rating: 2

Food 4 stars, service 0 stars, atmosphere 1. You can tell employees are not joyful here. Anyways, we are visiting the area and should have looked at reviews first!! Ordered 2 Heath Brownie confections....obviously the gal doing our order was new. She started making blizzards for us instead of what we ordered. Someone corrected her, but she looked SO lost at what she was doing and receiving very little to no help. It took forever, and it was not that busy. It was obviously the management at fault here, cuz its obvious she has not been properly trained or receiving proper training. Our DQ treats did not end up looking like they should have!! This DQ REALLY NEEDS SOME ONE OF HIGHER AUTHORITY to step in and observe the operation of daily going ons here!!!

Date: 9 months ago

Review №72

Rating: 5

Great big dq with more variety menu. It has tacos and nachos even! My favorite though is their cheese bites! Tons of seating room and options for big and small groups. It s also right by a gas station and the local roller rink! Excellent area for all ages to hang out and enjoy the food and a skate nearby. Excellent customer service whenever we go and it definitely can get very busy. There s multiple dq locations in the Abilene area but I think this one is our favorite of all. Parking: Shared parking with businesses but plenty of spaces amongst them all typically. Also a drive through option. Kid-friendliness: No play place for smaller kids but plenty kid and family friendly as an eatery. Wheelchair accessibility: Yes & drive through access

Date: 9 months ago

Review №73

Rating: 1

The lady taking the order forgot to give me a cup for my drink so I had to stand there and wait while she went to the back. Looking around I noticed the ice cream area was a mess. My jalitos burger and fries were cold. The jalitos were chewy sign that they were old. I wanted Texas size. I got a large drink but not many fries but since they were cold anyways would have been a waste. Dont plan to return here in the near future.

Date: 9 months ago

Review №74

Rating: 4

Date: 10 months ago

Review №75

Rating: 3

Date: 10 months ago

Review №76

Rating: 2

Horrible staff. Tried this location twice in two/three months. Both times had to repeat my order 3 times before they understand I have said sandwich each time and not combo and not ordering a drink. This time, after repeating regular onion rings 3 times, I get charged for a Texas size order. I will not return and I suggested you avoid as well.

Date: 10 months ago

Review №77

Rating: 3

Date: 10 months ago

Review №78

Rating: 5

We love our DQ. Cant beat a steak finger combo with a side of jalitos. Their soft serve is delicious, and kids get a free dessert with a kids meal. Kid-friendliness: Kids meal comes with free dessert coupon. Wheelchair accessibility: Yes

Date: 11 months ago

Review №79

Rating: 1

If I could give a negative review, I would. This location is the worst in Abilene. The staff is rude, especially the female night manager. I ve tried multiple different times with this place and it only seems to get worse. From burnt and over cooked food to refusing to honor the app coupon. I really should ve learned my lesson and stopped coming to this branch a while ago. All I can say is TRY AT YOUR OWN RISK. Good luck hope your service is better than ours was.

Date: 11 months ago

Review №80

Rating: 1

If you plan to come here, make sure you have time on your hands. You re going to need it

Date: 11 months ago

Review №81

Rating: 4

Date: 11 months ago

Review №82

Rating: 1

Dirty Bad Food Rude Manager and Employees Will not go back! But the Mockingbird bird Location is Abilene is nice :)

Date: 11 months ago

Review №83

Rating: 4

Date: 11 months ago

Review №84

Rating: 1

Date: a year ago

Review №85

Rating: 1

I ordered through door dash and this was the most disrespectful thing to to I ordered a six piece steak finger basket and I got nothing but a box of bread

Date: a year ago

Review №86

Rating: 4

Went today and had a much better experience than times before! The male manger on duty seemed to really be helping his staff and moved things along really nicely! This was around 1:20pm! The staff is always nice but usually everything takes FOREVER and everyone usually seems super overwhelmed. Today was MUCH better!

Date: a year ago

Review №87

Rating: 2

Food was horrible.

Date: a year ago

Review №88

Rating: 5

Everyone was very nice and It was clean, and good hot food

Date: a year ago

Review №89

Rating: 2

Date: a year ago

Review №90

Rating: 3

Older DQ with a very tight drive thru. My big pickup barely made it around the corner. Young lady at the window was very nice. We all got ice cream and it was all as expected.

Date: a year ago

Review №91

Rating: 4

Date: a year ago

Review №92

Rating: 3

Burger was way over cooked.

Date: a year ago

Review №93

Rating: 1

Toooooo sllooowwwww. Every time I m here it takes forever and I only order 1-2 things. I don t get it.

Date: a year ago

Review №94

Rating: 4

I went with family to get a blizzard. It was excellent.

Date: a year ago

Review №95

Rating: 1

There s no customer service. Im not an advocate for robots and A.i. but this place has the worst customer service I have EVER experienced, that I wish robots were put here to run the place. I waited in the drive through for 40minutes just for two small blizzards. AND WHEN I GOT THEM THEY WERE MELTED!!!

Date: a year ago

Review №96

Rating: 1

15 minutes before closing they shut the door in our faces. Line of cars waiting to be served before 15 till close. So rude!!! No information posted on the speaker. No one was there to tell us about the closure on the speaker. They just completely GHOSTED US. No one to direct traffic. Teenager running the place had an attitude she should be Indefinitely terminated from this establishment. Go back to school and learn how to properly address customers appropriately. All of their staff should at least have some education on how to run a business this was pathetic. Heres some advice for management dont hire high school students to run the night shift.

Date: a year ago

Review №97

Rating: 4

Date: a year ago

Review №98

Rating: 1

I would greatly appreciate the corporation owner reaching out to Me. I attempted to place a call in order at this location, with no answer for 20mins. There was never an answer, so I preceded to the location to order. I was informed upon arrival that what I wanted was not an option. All of this could have easily been avoided by them simply picking up the phone. The location was not busy at all. And as I entered the building, I called again. There was no ring at all, no indication the phone was ringing. I inquired about the phone situation, I was answered with confusion, but its clear they just dont answer the phone here due to the lack of response. I would greatly appreciate hearing from the corporation as I would like to address a few other things about this location. I prefer not to mention on a public forum.

Date: a year ago

Review №99

Rating: 1

Date: a year ago

Review №100

Rating: 5

It was busy and chaotic which is to be expected on a Friday night. Food was great and service a good. Great experience.

Date: a year ago

Review №101

Rating: 4

Date: a year ago

Review №102

Rating: 4

Chicken strips were seasoned well and cooked just right. Co-manager was very nice and friendly. Did a great job making everyone feel welcomed and at home! Food : 4/5

Date: a year ago

Review №103

Rating: 1

Horrible service! Blizzard DIDNT include all toppings or stir completely! And it was liquidy like a shake! VERY DISAPPOINTING! Ill get a Wendys Frosty or wait for the next town!

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 1

First time back in this DQ in years and it will be years before I stop there again. Restaurant was filthy and food was cold.

Date: a year ago

Review №106

Rating: 1

Disgusting there are crickets crawling on the floor, the tables are sticky with dead flies in the windows. I asked for fries not flies The manager was in the bathroom the entire time we were there Food

Date: a year ago

Review №107

Rating: 3

Date: a year ago

Review №108

Rating: 2

Food was not good. Steak fingers and chicken tenders were dry and hard and overcooked. Appear to have been sitting around for awhile. French fries were just as bad. Requested replacement fries only to receive more of the same. They were hot but still dry and hard and overcooked. Ordered a salad only to find out they do not have salad dressing. But only dipping sauce for the chicken tenders they give you to put on your salad which is too thick to be poured over the salad. No one but teenagers running the place who were poorly trained. The ice cream may be fine but do not order food here

Date: a year ago

Review №109

Rating: 4

Good visit hadn t been in several months because of bad service.. today was good burger and onion rings.. only issue I noticed was no napkins on the tables and the ketchup bottle was empty.. been in Abilene since 2000 when they remodeled this store they should have included the floors they need to be updated

Date: a year ago

Review №110

Rating: 1

Got a chicken basket it had Like 7 fries in!!! Freaking ridiculous!!! Food

Date: a year ago

Review №111

Rating: 4

The ordering process was fun, the wait wasnt long at all, and the food was good. This was worth it.

Date: a year ago

Review №112

Rating: 1

06/30/23 approx 8:00. Drive thru speaker was broke. We were in a truck which sits higher than most cars. Didnt notice the sign that was posted under speaker noting Out Of Order. After several minutes we pulled up to window to order. Dude combo, steak finger basker, a small fry, 2 chocolate dip ice-creams one of them on a cone and the other in a cup for the toddler. The young man that took our order at the window was nice. The young girl with glasses tries hands us the ice-cream cone and cup. I told her we ordered both of them dipped. She looks upset, takes them both and only dips the cone. When she hands them to us I again tell her that they were both supposed to be dip. She leaves us with the undipped cup of ice-cream no spoon, and shuts the window while I am still talking to her. I see her venting to the other workers. I see the manager hand her a small cup with a little bit of the chocolate dip. She opens the window and hands it to us, a little angry. They ask us to pull up and they will bring us our food. We waited about 15 min, on top of the 10 min at the window. A young man brings out our food, calls out what is in the bag. I ask if the small fry is in there and he says yes. We drive off I open the bag. The food is not hot, a little warm. No small fry. No spoon, no condiments, no napkins. Fries that came with Dude combo and steak finger basket were old and burnt. I have a pic but not sure this review allows uploads. I called the Dairy Queen 8 times within the past hour, and no one answers. It rings several times before goes to busy signal. I guess they dont take any phone orders.

Date: a year ago

Review №113

Rating: 2

Flies have taking over the dining area . They seemed to be short staffed.

Date: a year ago

Review №114

Rating: 3

I liked the taist of the food but the staff didnt do the order right. they left out the 2 drinks and the belt buster didnt have 2 patties and they put double cheese not asked for.

Date: a year ago

Review №115

Rating: 1

Date: a year ago

Review №116

Rating: 1

Waited 45 minutes in drive through expecting good food. When drive through window opened it smelled like vomit. Blizzard wasn t full, melty, and had nuts in it . Not by my request. Tacos only half full, tiny stale shell, and room temperature. I won t be back to s.14th location!! Gross!!

Date: a year ago

Review №117

Rating: 2

Date: a year ago

Review №118

Rating: 1

Waited 40 minutes for 2 small blizzards and 1 caramel Sundae. Ended up watching 6 people walk out, one canceled order, 2 employees threatening to quit and the cook threatening to call the police. Finally got the 2 blizzards 20 minutes into the wait and they finally offered to switch the sundae for a dilly bar after sitting there for 40 minutes once they realized none of them knew how to work the ice cream machine.

Date: a year ago

Review №119

Rating: 3

Expensive

Date: a year ago

Review №120

Rating: 5

Date: a year ago

Review №121

Rating: 3

The food and/or deserts are always good. Unfortunately I believe the sloths at the DMV in zootopia are faster. Took an hour to get through the drive through for a medium dipped cone that was no where near a medium. Very disappointing.

Date: a year ago

Review №122

Rating: 2

Date: a year ago

Review №123

Rating: 3

Staff was very nice, but service was quite slow despite there being very few people in the store. The entire building looked very dilapidated and most the tables were dirty, food is still very good though

Date: a year ago

Review №124

Rating: 3

I went to lunch with a friend. I goty order quickly, and it was pretty good. However he never got his order. When he went and asked about it they really didnt seem to care too much. He asked for his money back, and the manager came out, and didnt seem concerned either. Probably will never go back.

Date: a year ago

Review №125

Rating: 5

Date: a year ago

Review №126

Rating: 3

The food is pretty mid. I recall their blizzards being yummier as a kiddo. My buddy got their tacos (which yes, isnt their main thing) and said they werent the best. He said it was like consuming a tasteless mass. It was all pretty pricy too.

Date: a year ago

Review №127

Rating: 1

This is one of the slowest Dairy Queens I have ever seen and its consistently like that. The food tastes good, but when there isnt anyone there and it takes 20 minutes to get your food it isnt worth it. Edit.. I dropped my review from 2 stars to 1 star. Why is it that I have to wait 20 minutes every time I come here and this time my food wasnt even hot and fresh. Inside of the restaurant was dirty looking.

Date: a year ago

Review №128

Rating: 5

Date: a year ago

Review №129

Rating: 4

Usually come in for Blizzards only but tonight ordered burgers too. Tonight, best service in 4 years!! They were busy, turned the orders out very quick and no long drive through line when we left. 4 star vs 5 star rating was because new employee taking orders input the wrong dessert, she asked 2 coworkers for assist, they offered little assist and she did the best she could.

Date: a year ago

Review №130

Rating: 5

Come here a lot to snag that Smores Blizzard. Never fails

Date: a year ago

Review №131

Rating: 4

Date: a year ago

Review №132

Rating: 4

Date: a year ago

Review №133

Rating: 5

Food was hot and made right a bit of a wait but it was busy

Date: a year ago

Review №134

Rating: 3

I ordered a crispy chicken salad,and had 2 shreds of chicken in the whole salad . I know it s was close to closing but I was there a good 20/30 minutes before . It seemed rushed and it wasn t as pictured(or what I have had previously) . 2 bites in,and I only had a salad .

Date: a year ago

Review №135

Rating: 4

Date: a year ago

Review №136

Rating: 1

Can you pay more for better people? This is like the DQ of crackheads.

Date: a year ago

Review №137

Rating: 3

Date: a year ago

Review №138

Rating: 3

Super busy! Drive through line around the block. Ice cream was delicious.

Date: a year ago

Review №139

Rating: 4

Date: a year ago

Review №140

Rating: 2

Date: a year ago

Review №141

Rating: 5

Good food, soft service ice cream is the best.

Date: a year ago

Review №142

Rating: 5

Date: a year ago

Review №143

Rating: 1

Date: a year ago

Review №144

Rating: 3

Date: a year ago

Review №145

Rating: 2

I called more than once to order, seeing as the app is NOT supported for online ordering in Abilene, TX. Finally got through to be treated with less than professional customer service or any respect. No thank you from customer representative and then she hung up rudely before I could finish all because she didn t know how to spell a name? Food was as expected but this will definitely be my last order with the Abilene DQ stores.

Date: a year ago

Review №146

Rating: 5

So good but be willing to wait. Long lines

Date: a year ago

Review №147

Rating: 5

Date: a year ago

Review №148

Rating: 2

Fries were old, stale, cold and tough. Definitely not fresh. Hamburger was overcooked and dry. If I go to this location again I will try something else.

Date: a year ago

Review №149

Rating: 4

Date: a year ago

Review №150

Rating: 5

Date: a year ago

Review №151

Rating: 2

they are very slow maybe they dont have enough people, and the inside of the work stations looks dirty and unsensitized.

Date: a year ago

Review №152

Rating: 4

The New York Cheesecake Blizzard is the best thing on the menu. Loved every bite! Might take 10 min to make you an ice cream, 40 min for a grilled chicken sandwich. They do accept military discount. Chocolate brownie extreme is awesome

Date: a year ago

Review №153

Rating: 3

Date: a year ago

Review №154

Rating: 1

The store was disgusting! We ordered blizzards that were melting already. And the rings used for mixing were being thrown on the floor. We did not eat the warm ice cream.

Date: a year ago

Review №155

Rating: 1

If I could give a zero star I would. This particular DQ is this absolute worse I have ever been. I tried calling for 15 minutes to give my order, no one ever answered the BUSINESS line. Ok sure, they must be busy. I arrived in the line at 3:50 PM, there were a few cars in the parking lot, and either 6-7 cars in front of me, fine, I figured there would be a wait. When I got to the speaker, never once did the operator come on to get my order. I was in front on speaker menu at least 10-15 minutes, not to mention the 4 vehicles ahead of me at this time. By the time I reached the window, the young lady said it would be a minute and she would be back. Well it was another 15 minutes, not sure if it was shift change or not. It was 4:48 PM. When she finally got to me she said you have a drink and ice cream? I replied no, no one ever took my order. She then went on to tell me that if the order wasn t taken over the speaker she couldn t take my order. So I asked for the number to her corporate manger. Another girl came back and told me she didn t have the number (which I know is lies, I ve worked in franchise restaurants before) but would take my name and have them call me. I then replied, basically I ve been in this line an hour and you can t take my order? She straight up called me a liar and told me I hadn t been in line an hour. So I drove to the DQ on Mockingbird, got very nice service and the number to the manger of the DQ on 14th. The manager on Mockingbird also validated what I already knew, all stores have to have Corporates number. They will be receiving a call from me. I will never go this DQ again and I definitely would never recommend it!! Drive to the one on Mockingbird, it s worth the extra miles and very friendly customer service.

Date: a year ago

Review №156

Rating: 2

Date: a year ago

Review №157

Rating: 4

Date: a year ago

Review №158

Rating: 4

Date: a year ago

Review №159

Rating: 5

It was good

Date: a year ago

Review №160

Rating: 1

Date: a year ago

Review №161

Rating: 5

Date: a year ago

Review №162

Rating: 1

40 mins to get food

Date: a year ago

Review №163

Rating: 4

Customer service is important and so are receipts °°

Date: a year ago

Review №164

Rating: 5

Hamburgers were excellent and the orders were correct. Fries were salted perfectly.

Date: a year ago

Review №165

Rating: 2

This D.q. does not have chocolate ice cream Also does not have sprinkles They always seem to be out off everything The drive-thru takes so long I would highly recommend going elsewhere

Date: a year ago

Review №166

Rating: 2

Date: a year ago

Review №167

Rating: 1

By far the worst DQ ever. Customer service was horrible. Manager waited more then 30 min to come see what was wrong with order. That s after we waited 20 min behind 2 cars. Yes only 2 cars. We used to love DQ but 277 Abilene you have ruined that.

Date: a year ago

Review №168

Rating: 1

We were the only customers inside and it took 28minites to get 3medium Chicken and Dumplings and one 6 piece steak finger basket.. The Chicken and Dumplings was thin like water and had a sour taste. When we told them about it, the hateful and rude guy yelled I dont know what Dairy Queen you got some from but these are the same for last 10 years The entire time we were waiting for our food, we can hear the employees loudly inappropriately talking and playing around in the kitchen. At one point the rude guy walked to dining area degrading a female employee about how and where she swept the floor. He needs to be fired.

Date: a year ago

Review №169

Rating: 1

Very slow service, repeated myself twice because prior my order had been messed up pulled off after waiting soooo long just to get home and my order was messed up again, I called about 15 times no exaggeration and never got anybody to pick up or answer my call what so ever.

Date: a year ago

Review №170

Rating: 1

They forgot my meat on a hamburger.i had to sub all the kids and number 4 with texas toast..awful ..I live 23 miles from abilene tx .

Date: a year ago

Review №171

Rating: 3

They made my order wronge but properly corrected it

Date: a year ago

Review №172

Rating: 1

I ve been there 4 times now. Always takes at least 20-30 minutes to get a blizzard

Date: a year ago

Review №173

Rating: 5

Date: a year ago

Review №174

Rating: 1

Went to get some fries for my and I a they were stale an to hard to bite into. I carried called and it just kept ringing.

Date: a year ago

Review №175

Rating: 5

Cant beat dq ice cream

Date: a year ago

Review №176

Rating: 4

Date: a year ago

Review №177

Rating: 4

No coffee. Great milkshakes.

Date: a year ago

Review №178

Rating: 2

Asked for extra ice. If that was extra ice Id hate to see what regular is!! I even told the guy at the window I asked for extra ice he very rudely said I put extra ice. We just moved here to Abilene this was only my second time there. The first time we went inside and service was friendly and helpful. Ill give it another try but Im not a rude person and would appreciate the same in return

Date: a year ago

Review №179

Rating: 1

I am reminded why I never go here. Took 30 minutes to get my food and I was the only one there. They said they were waiting on fries. The fries I got were old and soggy. You can literally squeeze grease out of them. The bread was hard and stale. The patties were burned and hard to chew. Asked for no veggies and got all the veggies. The drink was wierd tasting... Almost flat tasting. 14 dollar lunch right in the trash can

Date: a year ago

Review №180

Rating: 4

Date: 2 years ago

Review №181

Rating: 1

Be careful if you order a small cup of water. They dont tell ya the charge is $1.99. The sundies have very little topping.

Date: 2 years ago

Review №182

Rating: 5

Very busy this hot day but they have these sweetest people working there very efficient and clean

Date: 2 years ago

Review №183

Rating: 1

Ya never again I paid 54 bucks for cold fries in all 3 bags of food. The Sweet tea is old. The only thing that was okay was the blizzard . At lease they did that right.

Date: 2 years ago

Review №184

Rating: 1

We ate here on Sunday afternoon. As you walked in the restaurant there was a large sticky liquid spill with no wet floor caution sign over this spill. Then there were flies all over the restaurant I had to use my alcohol sanitizer, to spray down the flies and kill them around us so that we can enjoy our meal. Then we had to wait at least 15 minutes for some tacos, then my father-in-law had ordered an itty bitty ice cream sandwich. He had to wait at least 10 minutes for someone to go to the refrigerator grab it out and hand it to him after he paid for it. As we were leaving the spill was still on the floor its like no one cared about that spil. No one even cleaned up the spill at all. Nor I seen any hand washing, theyd fail a health inspection Fr. I know they were busy, least take five seconds mop up the spill. Not to mention the chaos from workers coming out of the kitchen. Yelling, laughing, no wonder theyre slow too much playing around.

Date: 2 years ago

Review №185

Rating: 2

Ordered 2 medium Blizzards. Both came 2 inches below the rim. Almost no brownies in mine. Very disappointing!!

Date: 2 years ago

Review №186

Rating: 1

Date: 2 years ago

Review №187

Rating: 1

They were nasty the hamburger was dried out the only thing that was worth eating was the fries cause they were actually fresh

Date: 2 years ago

Review №188

Rating: 2

Date: 2 years ago

Review №189

Rating: 1

Food is good but their workers are trash. Not friendly or welcoming. This is the third time in a row that the workers have made us feel sorry for even ordering food here.

Date: 2 years ago

Review №190

Rating: 1

Got off work, wanted to get my son and me some food. Pulled up, only 2 cars before me. Awesome, theyre not busy. Service was ridiculously slow. If your wait time is going to be over 30mins, it would be nice to get a heads up. That wasnt the worst part. I finally did get my food (2 burgers, fries, frito pie and a drink,) they were all cold. I waited around 45 mins for the food. Got there around 415 and left with cold food at 5. Burger was cold and bread was dry. Fries were stale. Frito pie was cold and no onions. Im surprised the drink tasted fine. Ended up throwing food out. Only decent person was the guy/cashier who gave me the food. He caught I was missing a burger and was polite. Not coming back here.. especially after reading some of these reviews.

Date: 2 years ago

Review №191

Rating: 5

Date: 2 years ago

Review №192

Rating: 4

Date: 2 years ago

Review №193

Rating: 5

Date: 2 years ago

Review №194

Rating: 1

Dirty, flies everywhere and slow service.

Date: 2 years ago

Review №195

Rating: 1

Date: 2 years ago

Review №196

Rating: 1

Hard fries

Date: 2 years ago

Review №197

Rating: 1

Service was horrible. Waited 25 minutes for 2 blizzards. Manager on duty was not paying attention. Was snarky with our complaint. Will not be back.

Date: 2 years ago

Review №198

Rating: 1

Took a long time for the young lady to take the order...two fountain drinks and two blizzards. Store was not busy. Filled our own drinks and then waited over 20 minutes for the blizzards. That was going back to the counter twice to find out why they had not made the blizzards. Manager was messing with the menu board and said they just had kids working and we would get the order when they made it. Manager was quite rude. Asked for our money back on the blizzards. Manager wouldnt do it. When the blizzards were brought to the table...they hit the table and with a rude...how a nice day and the worker walked away. You would expect an Im sorry it took so long. That did not happen. Needless to say....not a good experience.

Date: 2 years ago

Review №199

Rating: 1

Everytime my wife an I come to the 277 store through the drive thru we always have to wait for at least 15 minutes to even get our order taken then we have to wait another 10 minutes to even get our order to us. It always seems like they are to busy to get to the drive thru when they arent even busy. It took so long for us to get our ice cream that are ice creams are melted.

Date: 2 years ago

Review №200

Rating: 5

Date: 2 years ago