Verizon

Review №1

Rating: 5

Muhammad was very helpful. No store could help me but Muhammad solved my issue swiftly

Date: a week ago

Review №2

Rating: 5

Muhammad is the best! Always courteous and helpful!

Date: a week ago

Review №3

Rating: 5

Date: 2 weeks ago

Review №4

Rating: 3

Absolutely worst retail store for Verizon! Last year was charged for equipment I never left store with. I fought with Verizon for 6 months to get charges removed. August 6 of this year store representative was not able to setup Verizon 5G Home Internet after 3 hours so I left store and ordered it online directly from Verizon. I received the device in several days and set it up myself in 15 minutes. It is the stores responsibility to return the equipment they failed to setup and credit to my account. I am now getting notices from Verizon to return equipment (that I never received) and my next bill will be charged $212.50 for equipment that was never in my possession. This store is simply incompetent is following processes outlined by Verizon. I will not go through another 6 months of arguing with Verizon about equipment that I never had possession of. I was told by Verizon today that the store should NEVER have even attempted to setup the equipment because it is location specific and should have been setup at my home address only. Stay away from this store!!! They are idiots. UPDATE 9/14/2024 I returned to the store today and provided the assignment #, IMEI #, SKEU # of the Verizon 5 G Home Internet device in an attempt to resolve this issue. Kuddos to Peyton for his patience and diligence in resolving this matter. He understood this was an issue between Victra and Verizon and I was simply stuck in the middle unfairly. He demonstrated professionalism and clearly understood the root cause of the issue and addressed it in a timely manner. He discussed with Verizon and resolved the matter to my satisfaction. I was provided a ticket # as proof that the issue has been resolved should I get a bill or notice from Verizon for unreturned equipment. As a result of Peytons actions, I am upgrading my review to ***.

Date: 3 weeks ago

Review №5

Rating: 1

Not a corporate store, they can t help with anything. They have a system called VIctra and the fees are waaayy different from the corporate Verizon fees. Don t waste your time. You ll be paying 100% more than what you ll pay with Verizon corporate.

Date: 3 weeks ago

Review №6

Rating: 5

Muhammad is always helpful and go out of his way to fix my issues. He had my GPS hooked up to car instantly and explained how my phone works. Such a gem!

Date: 3 weeks ago

Review №7

Rating: 5

Muhammad is amazing

Date: 3 weeks ago

Review №8

Rating: 5

Muhammad did a great job setting up my phone, after my wife bought a new phone.

Date: a month ago

Review №9

Rating: 5

Greatest service I have received from Verizon in the 27 years as a Verizon customer! Muhammad was very patient, understanding and caring. He answered all my questions and where w I understood..

Date: a month ago

Review №10

Rating: 5

Wow! Awesome service from Mohammed! Switched from ATT and got a great deal on a new phone and watch. He did the entire switch over for me.

Date: 2 months ago

Review №11

Rating: 5

Date: 2 months ago

Review №12

Rating: 4

Date: 3 months ago

Review №13

Rating: 5

I had a really good visit, customer service was great, understood everything I was paying for and had great conversation,it was all around a great visit to Verizon

Date: 3 months ago

Review №14

Rating: 5

It was a wait worth having! When we started buying the iPhone; everything went great and it was because the technician knew her product and how to help us to know too!

Date: 3 months ago

Review №15

Rating: 5

Great product and pricing, I recommend.

Date: 4 months ago

Review №16

Rating: 5

Date: 4 months ago

Review №17

Rating: 5

Good service and explanations that correct the customers doubt

Date: 4 months ago

Review №18

Rating: 5

We were greeted by and helped by Muhammad Moosa, Asst. GM. He listened to our problems and made good fix suggestions.

Date: 4 months ago

Review №19

Rating: 5

Muhammad is awesome I highly recommend this store a super Engineer in What he does very Professional

Date: 4 months ago

Review №20

Rating: 5

Excellent service. Thanks to Muhammad.

Date: 4 months ago

Review №21

Rating: 5

Great help. Fixed problem. Talked about new pho e promotions. Thanks

Date: 5 months ago

Review №22

Rating: 5

Date: 5 months ago

Review №23

Rating: 5

Gary was very helpful in selecting a new phone and setting up my plan.

Date: 5 months ago

Review №24

Rating: 5

excellent service! Super attentive, I liked it and they quickly resolved my problem

Date: 5 months ago

Review №25

Rating: 5

Date: 5 months ago

Review №26

Rating: 5

Muhammad is the best he got me the best deal I just switched from AT&T that I only had for 3 months .Thank you Muhammad you have made my life easy..

Date: 6 months ago

Review №27

Rating: 5

Muhammad is very nice and patient. He also make sure I left satisfied with all the changes I made on my account. Very patient make sure you ask for him.

Date: 6 months ago

Review №28

Rating: 5

Muhammad, you re the best. Thanks for making my experience pleasant and enjoyable.

Date: 6 months ago

Review №29

Rating: 5

Muhammad was great help

Date: 6 months ago

Review №30

Rating: 5

Amari was awesome and a huge help, thanks so much!

Date: 6 months ago

Review №31

Rating: 5

Great experience!

Date: 6 months ago

Review №32

Rating: 5

Muhammad...very, very helpful to customers

Date: 6 months ago

Review №33

Rating: 5

Date: 6 months ago

Review №34

Rating: 5

Date: 6 months ago

Review №35

Rating: 5

Date: 6 months ago

Review №36

Rating: 5

Went in for a charger and walked out with 3 new devices! Muhammad is such a gem! Showed me all the cool tech and re rated my bill so I could save more! Wonderful experience! 5 starts!!!!

Date: 6 months ago

Review №37

Rating: 5

Muhammad helped me save money on my bill and got me all set up with my new devices! Very courteous and efficient. The man knows his job!

Date: 6 months ago

Review №38

Rating: 5

Date: 6 months ago

Review №39

Rating: 5

Date: 6 months ago

Review №40

Rating: 5

Muhammad is the man! Very knowledgeable and patient...glad to be back with Verizon

Date: 6 months ago

Review №41

Rating: 1

Horrible horrible horrible, Ive been trying to get an issue resolved for 7 months. The manager and sales rep that sold me the phone and watch were FIRED. My bill doesnt reflect what I should be paying and no credit for the phone returned. They told me I was getting a bundle deal and the watch was free. Im paying for the watch. Customer service says that the store needs to correct it, and the store says theres nothing they can do because unfortunately that management is gone. Then the new store manager seemed like he was going to help get my issue fixed and now hes out indefinently. The area manager wont return my calls. Its almost March and I got the phone and watch on August. I am beyond frustrated. This store needs an overhaul or just shut it down. Its snake bit.

Date: 7 months ago

Review №42

Rating: 5

They help you very well And explain you everything step-by-step definitely go back to that location

Date: 7 months ago

Review №43

Rating: 5

Date: 7 months ago

Review №44

Rating: 2

Very slow No experience

Date: 7 months ago

Review №45

Rating: 1

Terrible service, liars! how it is possible that they deceive people in this way this store scammed me I had METRO PCS AND T mobile, And I changed because it was supposedly the best plan in the USA. I went to this store looking for a better plan and everything is a lie I financed two phones, and they charged me a lot of things that they said they were free and charged me all the accessories the screen protector, camera and the case and they told me that they were free that it was part of a promotion and I was asking them Many times and they dodged me the question multiple times so that I paid would pay quickly and in the end they told me that it was almost $600 that to get the phones out of the store and its a lie they used that to cover up what the accessories were. They were not free and had nothing to do with the phones at the end they scammed me they only lie to you to make the sales. Covering their facade disk part of the plan and promotion responsible for this are .. Gary B Raúl G

Date: 7 months ago

Review №46

Rating: 1

Terrible service, liars saw my face how it is possible for them to deceive people in this way, this store scammed me, I had METRO PCS AND T mobile, and I changed because it was supposedly the best plan in the USA. I went to this store looking for a better plan and everything is a lie. I financed two phones, and they charged me for a lot of things that they said were free. They charged me for all the accessories, the screen protector, the camera, and the case, and they told me they were free. It was part of a promotion and I asked them many times and they avoided the question multiple times so that I would pay quickly very quickly and in the end they told me that it was almost $600 to get the phones out of the store and it is a lie they used that to cover up They were the accessories. They were not free, that had nothing to do with the phones and that I supposedly had to give that amount to get them out of the store and in the end they scammed me, they only lie to you to make the sales. And the free record was more expensive, they charged me for everything in the end, covering up their record façade that was part of the plan and promotion and those responsible for this are . Gary B. Raul G

Date: 7 months ago

Review №47

Rating: 5

Date: 8 months ago

Review №48

Rating: 1

If you re going to sell products you should probably have employees that know what they re talking about and not be shady with hidden fees.

Date: 8 months ago

Review №49

Rating: 5

Muhammad very helpful took time to explain everything I will come back

Date: 8 months ago

Review №50

Rating: 5

The team members provided excellent customer service when I just stopped by. James, one of the team members, went over and above by installing my privacy screen on my new iPhone. He installed it perfectly with absolutely no bubbles!!! I will definitely be a frequent customer of this location for my future phone needs.

Date: 8 months ago

Review №51

Rating: 5

Muhammad and Gary were very helpful my tablet was locked and they opened it for me. Very happy.

Date: 9 months ago

Review №52

Rating: 5

came to get a trade in for my glitching android phone to an iphone and Muhammed & Gary helped me out and was very friendly and patient since i went in close to closing time and got my phone set up and all my information from my samsung to the iphone super fast! and gave me a ton of great deals this is defiantly my new favorite Verizon store. 5 stars!

Date: 9 months ago

Review №53

Rating: 5

Great service & customer friendly.

Date: 9 months ago

Review №54

Rating: 5

Great customer service. Knowledgeable and professional, thanks Imari.

Date: 10 months ago

Review №55

Rating: 5

Muhammad was a wonderful help .Really appreciate everything he did today

Date: 10 months ago

Review №56

Rating: 5

Amazing customer service by Muhammad!

Date: 10 months ago

Review №57

Rating: 5

Muhammad really helped us a lot. He went above and beyond to translate for us since we had a language barrier. Got us the best deal and friendly guy. Recommended!

Date: 10 months ago

Review №58

Rating: 5

Mohammed helped us replace a phone. So knowledgeable! So helpful! Worked hard to find us the best deal. Loved the service!

Date: 10 months ago

Review №59

Rating: 5

Muhammad is very helpful in recovering data on my phone. He was courteous and patient in handling my problems. An asset to your company.

Date: 10 months ago

Review №60

Rating: 1

In July 2023 I traded up to a iPhone 14 Pro plus. Paid for everything in store, was told my bill would not change. The very next bill was $40 dollars more!!!!! I also purchased a screen protector and was told it would be sent to me ..after several attempts asking for it I still haven t gotten it. It s now the end of November. They send me the advertisements trying to get me to buy another phone. No thanks.

Date: 10 months ago

Review №61

Rating: 5

Muhammad is a gem!

Date: 10 months ago

Review №62

Rating: 5

Muhammad is awesome. Thanks for everything. Update: went back to store tonight for something new. Amari was awesome and took care of what I needed.

Date: 10 months ago

Review №63

Rating: 5

Wonderful service. Muhammad was top notch. See him for all your needs.

Date: 10 months ago

Review №64

Rating: 5

Helped us out tremendously. Go in and see Muhammad for all your phone needs!

Date: 10 months ago

Review №65

Rating: 5

Muhammad is amazing. Been with competitor for years. He helped to switch us over flawlessly

Date: 10 months ago

Review №66

Rating: 5

After nearly two decades with another carrier, our family made the switch to Verizon for both cellular and home internet plans. The buying experience surpassed our expectations, thanks to Muhammad, our dedicated salesman. He went above and beyond, ensuring we were well-informed and patiently addressing all our questions. Muhammads friendly demeanor made the process enjoyable, and his impressive knowledge of available plans and phone options guided us seamlessly to choices that precisely fit our needs. Kudos to Muhammad for providing top-notch service; were now extremely satisfied Verizon customers!

Date: 10 months ago

Review №67

Rating: 5

Date: 10 months ago

Review №68

Rating: 5

Awesome experience at this store. Muhammad did a wonderful job explaining the plans and was very patient with us and answered all our questions. Overall great buying experience and customer service.

Date: 10 months ago

Review №69

Rating: 5

Muhammad was awesome! He was very helpful and answered all our questions with the different plans and new phones. We experienced such wonderful service!

Date: 10 months ago

Review №70

Rating: 5

Mohammad is extremely knowledgeable and helpful, I recommend Verizon his customers service is %

Date: 10 months ago

Review №71

Rating: 4

A busy facility, but the reps were cool and patient. They got us a pretty good deal on our new phones and additional accessories. Moe is a down to earth salesman.

Date: 10 months ago

Review №72

Rating: 5

Muhammad was of great help . G8ve this man a raise asap!

Date: 10 months ago

Review №73

Rating: 5

Mohammad was amazing patient, he explained everything to us. He made sure we were happy before leaving. I would definitely recommend this location for your wireless needs.

Date: 10 months ago

Review №74

Rating: 5

Muhammad, your amazing customer service made my day. Thanks for going over and beyond.

Date: 10 months ago

Review №75

Rating: 5

Muhammad, you re the best. I just opened my 1st business phone account and the bonuses were phenomenal. Thanks for making my experience pleasant and enjoyable.

Date: 10 months ago

Review №76

Rating: 5

Grumpy old guy that hates technology. Finally decided to get a mobile phone. Went to Anderson CA store and was greeted by Roman C. Totally positive experience. Roman was friendly, professional and helpful. Answered all questions. Will recommend product and staff to others. Bob C

Date: 11 months ago

Review №77

Rating: 5

Mohammad is a very patient, thorough, and understanding employee. I came in with an issue with the new iOS update. I was unable to send or receive SMS text messaging for approximately four days. I came in and voiced my concerns. Mohammad responded in a timely manner & got the job done! I was worried that I wouldn t be able to get this problem fixed, and that it would have became an Apple problem at that point. But Mohammad did it! Thanks!

Date: 11 months ago

Review №78

Rating: 5

Date: 11 months ago

Review №79

Rating: 5

Date: 11 months ago

Review №80

Rating: 5

I walked into this store not having been in a Verizon shop for 8 years. An Assistant Manager came over right away and checked me in. After just a few minutes, Daniel W. spent a very long time walking me through and setting up my new iPhone and also an Apple Watch. It was great service and the phone setup went very smoothly. Due to my own preferences, I decided to return the Apple Watch. This was taken care of by Joel R. Quick, painless, on my way. Great shop. Recommend.

Date: a year ago

Review №81

Rating: 4

Date: a year ago

Review №82

Rating: 5

Date: a year ago

Review №83

Rating: 5

Very helpful and nice service.

Date: a year ago

Review №84

Rating: 1

I went in for customer service. . One of their reps ended my visit with him adding Verizons protection plan. I didnt even ask for it. I had to call Verizon and explain what happened because that was going to add another $60 to my bill. I dont trust them at that store. Im thinking if they promote and can get the customer to sign they get commission. At least it seems that way because even over the phone they ask if youre interested in joining.

Date: a year ago

Review №85

Rating: 5

The entire team was nice and friendly

Date: a year ago

Review №86

Rating: 5

Wajeeh was amazing! The store was busy and he handled it perfectly. I don t know how he did it, but he was able to help not only me but other customers as well. Great service. Will definitely be coming back! Thank you wajeeh for helping my parents out with their new iPhone!

Date: a year ago

Review №87

Rating: 1

It s 1010 am and still no one is there to open the store. Standing here with two other people. Looks like I ll be switching carriers. I don t really have time to be standing around waiting for the store to open. This is unacceptable. It s 10 am, how hard is it to be at work for a 10 am start?!

Date: a year ago

Review №88

Rating: 5

Store easy access from feeder

Date: a year ago

Review №89

Rating: 5

Skinner was so WONDERFUL!! Great customer service! He helped my dad get a deal in his internet AND saved him so much money on his phone bill with a bundle!! Strongly recommend him and this location! Only issue was not being able to use the tap to pay for my dad!

Date: a year ago

Review №90

Rating: 5

Robert and Amari helped make sure my trade was fully formatted and mailed correctly... and with kindness and a smile on their face. Thank you!!!

Date: a year ago

Review №91

Rating: 5

Robert was the best!

Date: a year ago

Review №92

Rating: 5

Great customer service

Date: a year ago

Review №93

Rating: 5

Great customer service.

Date: a year ago

Review №94

Rating: 5

Date: a year ago

Review №95

Rating: 5

Good service

Date: a year ago

Review №96

Rating: 5

Date: a year ago

Review №97

Rating: 5

Date: a year ago

Review №98

Rating: 5

Excellent customer service at this location! I came here after having a bad experience at an out of state store. Robert got my return and re-order handled quickly. When I came back to pick up my order Celeste (the assistant manager) was so helpful. She clearly explained everything to me and went a step further in helping me with a connection issue. I would definitely recommend this location.

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 5

Robert skinner did a amazing job at making sure ibwas taken car of it would DEFINITELY recommend him he really did care to be able to help me 5 stars when it comes to customer service

Date: a year ago

Review №101

Rating: 5

Great store!

Date: a year ago

Review №102

Rating: 5

Date: a year ago

Review №103

Rating: 5

Wa_G went above and beyond in answering all my questions and concerns that I walked out with 4 lines with their devices when all I wanted was to ask a question

Date: a year ago

Review №104

Rating: 5

Wa-G was great- was the last employee running the store and did his best to give us exceptional service while helping another family. Give this man a raise plz

Date: a year ago

Review №105

Rating: 5

Dw_yg provided great customer service. He went above and beyond to help correct issues with our account. Thank you!

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 5

Excellent and exceptional knowledge and professionalism

Date: a year ago

Review №108

Rating: 5

Courteous

Date: a year ago

Review №109

Rating: 5

Our salesperson was wonderful, prompt, helpful and very polite.

Date: a year ago

Review №110

Rating: 5

Date: a year ago

Review №111

Rating: 5

Date: a year ago

Review №112

Rating: 5

Loved it

Date: a year ago

Review №113

Rating: 5

Good

Date: a year ago

Review №114

Rating: 5

WAG was AMAZING! He upgraded my account, helped transfer all information needed, he was kind, professional, and respectful. Answered all of my questions and went above and beyond to make sure all my devices were set up and ready to use. Thank you so much, I will be requesting him if I ever need to come back for anythjng.

Date: a year ago

Review №115

Rating: 5

Best customer service hands down

Date: a year ago

Review №116

Rating: 5

Wa-G was extremely helpful with upgrading and transferring our phones. Definitely should get a raise for how great he is.

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 5

Date: a year ago

Review №120

Rating: 3

Other than the wait time

Date: a year ago

Review №121

Rating: 1

I went to change my phone number and the girl who helped me put insurance that I never asked her to put, as well as a case and a charger without even asking me if I wanted them. Very bad way of serving because they are deceiving people. They should at least ask people if they want the services or items before listing them and charging for them.

Date: a year ago

Review №122

Rating: 5

Great help from Robert.!!!!

Date: a year ago

Review №123

Rating: 5

Date: a year ago

Review №124

Rating: 5

Excellent service and walked away a very happy customer

Date: a year ago

Review №125

Rating: 5

Robert was so helpful and professional. He did everything he could to make sure I had a good experience.

Date: a year ago

Review №126

Rating: 5

I came in with device changes, new purchasing and lots of questions. Staff literally worked with me for hours to make my 3 I-Pads and 5 phone devices program possible. Even though long, it was done as fast and efficiently as possibly. I m extremely pleased with this store, Wajee,, Celeste and others at this location.

Date: a year ago

Review №127

Rating: 5

Date: a year ago

Review №128

Rating: 5

Date: a year ago

Review №129

Rating: 5

WaJeeh was awesome. He was very professional and polite. Also Robert was a good team player

Date: a year ago

Review №130

Rating: 5

Date: a year ago

Review №131

Rating: 1

SCAMMERS!!! SCAMMERS!!! Please beware and ask what you are paying for before accepting any terms. I walked in to switch over from another provider. Verizon had a free iPhone offer with valid trade in. The rep wanted me to pay $372 for each phone. For 3 lines that would be over $1100. I asked him what I was paying for and he stated taxes. I was absolutely confused. It didn t seem right. I have many relatives that work at competing cell phone firms. As I was walking out a manager- or owner who was dressed as a civilian (very nice guy) asked why I wouldn t take the deal. I explained why and he offered to lower it by $100. I still walked out and went to verify online at Verizon. Come to find out the sales rep was trying to make me pay for bundle deal aka the accessories- for each phone that are OPTIONAL and by the way earns them a lot MORE sales commission. Verizon corporate needs to be made aware of how this franchise runs this store because it sounds like they are doing the Wells Fargo scam to innocent clients. Worst customer service I have ever received because I asked him repeatedly what I was paying for and he wanted to scam me to make a buck.

Date: a year ago

Review №132

Rating: 5

Fast easy and knowledgeable

Date: a year ago

Review №133

Rating: 5

My servicer was nycia she was very helpful with information as if I need any help.

Date: a year ago

Review №134

Rating: 1

Will steal your money after verifying to a manager at Verizon s customer care that there are iPads in stock. They refuse to sell you one after they have taken your money. Manager Celeste will hang up on you and say she s the owner of the company and any complaints will go directly to her so nothing will be done

Date: a year ago

Review №135

Rating: 5

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 5

It was good

Date: a year ago

Review №138

Rating: 5

The rep Wa-G was si accommodating. Excellent customer service!

Date: a year ago

Review №139

Rating: 1

The saleswomen and leaders are not trained to handle customers. Also, they don t have the ability to solve problems, or give a good customer service. I needed transfer a line from T-móvil to Verizon and have a new phone, but something was done wrong and my account was blocked. Two of them hung up on me when I wanted to call , and one leader refuses to speak to me because she does n know how to solve the problem. I don t recommend that point to sells or transfer a line .

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 1

These people LIE! They told me they would give me $1,000 for my old phone, and with fees paid my new phone would be paid off and no contract - that I could transfer my service right away if I wanted to. But when I did try to transfer my service, they told me I had to stay with them for 36 months. They say the fine print explains all this, but that doesnt excuse them lying to me.

Date: a year ago

Review №142

Rating: 5

Excellent service

Date: a year ago

Review №143

Rating: 5

Pleasant was Wonderful !!! After having a nightmare with the Verizon Montclair, Pleasant was patient and able to help me obtaining my Business Phone, I will definitely recommend going to this Victra Branch !

Date: a year ago

Review №144

Rating: 1

I went to this location for help because my screen broke. I had insurance on the device but was told by a manager and sales representative that I would have to pay two hundred dollars to have my phone screen repaired. They also said I owed about five hundred on a phone I got for free after trading in my phone and paying 200 dollars. I was confused because I thought the phone was free and I had insurance. I was offered to pay it off but still had to pay 200 to repair it. They suggested that I get another line for 25 a month with a new Google device. I thought that was crazy because I pay 17 a month for insurance. They were very clear that I would have to pay 200 to fix the screen. I was told I had to make the claim online, wait for Verizon to send a box, mail the phone in, and wait for repair. I asked if we could do the process there and was told NO. I asked if they had loners and they said NO. The money I spend at this company, you all cant help me? This is such a great inconvenience for me! I had my screen fixed at a cellular repair shop for 212 dollars and got it back in 3 hours. Come to find out that because I had insurance, it would have only cost me 29 dollars and they would have sent me to a local phone repair shop and i wouldhave had my phone that same day. My phone is how I eat and take care of my family (business phone). My fault for trusting that the staff at Verizon would serve me as a paying customer with integrity. Yes, I should have called my insurance company but, because I pay it through Verizon I thought I could go to them and given the correct information. I believed they would deal with me in honesty and with integrity. I was so wrong! They didnt care about my well-being as a paying and reliable customer, only making a sale. Buyer please be aware. They dont have your best interests at heart. Do your own research before trusting them.

Date: a year ago

Review №145

Rating: 5

Great service! Great group of people. Were very helpful.

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 1

I call today to see if I can pick up my new phone they let me more than 30 minutes waiting to see if they have my new phone and hang down the phone I have to call again I let they know what they do to me so I let them know I have the proof of the delivery to this location and they tells me they don t have my phone and they say they cannot help me cause probably still be at the ups

Date: a year ago

Review №148

Rating: 2

Hi, I ordered an iPad from here online, they said i would receive and email when my order is ready, (mind you I do have a shared account for my phone with Verizon, I made a different account to purchase an iPad so that I wouldn t be adding on to my phones plan) after about a day or so that I ordered I go up to the store to check to see if my order is ready because I didn t receive an email confirmation, and the clerks at the store said they couldn t find an order with my name, yes I was at the right location, and yes I gave the right name, they kept asking for my phone number but I kept telling them that didn t order the iPad on my phones account yet they kept trying to look into my phones account, they said that my order could ve been canceled after only a day of me ordering, and it makes no sense, the clerks told me to take it up with customer service because there was nothing they could do, so I go home I check the order status and it says it s processing still, so I wait another 2 days , then I wake up and I have received an email that has said my order has been canceled because I didn t pick it up, so I was issued a refund, but they never let me know that it was ready, they just canceled it and I called customer service and the same thing happened, they said that there was no order on my phones account and it s like no one is listening to the fact that it s under a different account, the account wasn t even a full account I used online assistance and they just asked for my name don t know the log in for it, it s been so complicated trying to buy from you guys for the past 4 days with no direct answers or communication. I just probably won t shop here again

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 5

Date: a year ago

Review №151

Rating: 5

ASK FOR Gieselle & Wa_G. major help and makes sure i am taken care of! Definitely recommend these two! Super fast and helpful!

Date: a year ago

Review №152

Rating: 5

Thank you Wa_g for your help, were happy with our new phones and tablets and for getting us the best deal.

Date: a year ago

Review №153

Rating: 5

Awesome guy, he did meet my expectations! He did great job fixing the screen protectors on all three of our iPhones. We Loves Verizon and this guy!

Date: a year ago

Review №154

Rating: 5

Celeste was very helpful and knew exactly what to do for my situation Thank you much #Celeste

Date: 2 years ago

Review №155

Rating: 1

SCAMMERS. Absolute worst experience I ve ever had at a Verizon store. After trying to purchase the new iPhone 14 Pro, the general manager told me I couldn t make the purchase unless I also bought their bundle, which was $250 worth of accessories. After refusing, he mentioned there was also a store set up fee, that would need to be added. Worst customer service I have ever received & I walked out. Also, the phone they were going to try & sell me was in a dirty box & unsealed.

Date: 2 years ago

Review №156

Rating: 4

nice

Date: 2 years ago

Review №157

Rating: 5

This group is always willing to help. I travel all the way from Huntsville to go here for all my phone business! You can t go wrong with either of them inside

Date: 2 years ago

Review №158

Rating: 5

Great customer service, fast and they are extremely knowledgeable and helpful! This will be my go to store for any phone needs

Date: 2 years ago

Review №159

Rating: 5

Greeted by customer service as soon I was walked in the store. Staff was friendly and throughly gave me the details of my new phone

Date: 2 years ago

Review №160

Rating: 5

Date: 2 years ago

Review №161

Rating: 5

Date: 2 years ago

Review №162

Rating: 5

Great store! My go to shop

Date: 2 years ago

Review №163

Rating: 5

I highly recommend this location to anyone. Special thanks to Wajeeh for showcasing Excellent Customer Service, having a sense of urgency to meet my standards, and also being verbally informative. Thanks again Wajeeh for helping me feel right at home.

Date: 2 years ago

Review №164

Rating: 5

Great service, great people highly recommend!

Date: 2 years ago

Review №165

Rating: 5

I had the impression that this was the best place to conduct business with from the moment I stepped in until the very last second before I exited the building. Throughout the entirety of the procedure, everyone was incredibly helpful and understanding. I will most certainly come back, and I will recommend it to everyone! Thank you Wa-g for helping me.

Date: 2 years ago

Review №166

Rating: 5

Wajeeh was the most attentive and helpful verizon employee I have ever worked with. I highly recommend going to him if you need any help or anything at all.

Date: 2 years ago

Review №167

Rating: 5

Had a problem with my phone so I came here to try to get it resolved and wow the customer service here is AMAZING. WaG was super sweet, helpful and informative!

Date: 2 years ago

Review №168

Rating: 5

Best experience great customer service!

Date: 2 years ago

Review №169

Rating: 5

Date: 2 years ago

Review №170

Rating: 5

Date: 2 years ago

Review №171

Rating: 5

Arias and Ashley helped so much thank you

Date: 2 years ago

Review №172

Rating: 5

Ashley was great

Date: 2 years ago

Review №173

Rating: 5

Date: 2 years ago

Review №174

Rating: 5

Staff is very polite and humble. Environment of the store is very welcoming. Great set up and good, I will recommend it to everyone.

Date: 2 years ago

Review №175

Rating: 5

Staff is very friendly Ashley took good care of me ill definitely be back

Date: 2 years ago

Review №176

Rating: 5

Great customer service! Go see Wajeeh

Date: 2 years ago

Review №177

Rating: 5

This is a wonderful store super clean and very welcoming.

Date: 2 years ago

Review №178

Rating: 5

Date: 2 years ago

Review №179

Rating: 5

I love this store and the staff is amazing

Date: 2 years ago

Review №180

Rating: 5

Lucia was great amazing customer service

Date: 2 years ago

Review №181

Rating: 5

Great Place

Date: 2 years ago

Review №182

Rating: 5

Great customer service. Gieselle was extremely helpful and understanding during the whole process.

Date: 2 years ago

Review №183

Rating: 5

Michelle was great!! She made everything go really smoothly! She deserves a raise!! Also get this girl some chicken wings for lunch!!

Date: 2 years ago

Review №184

Rating: 5

Arisa and her team has always been very helpful with any issues that have arisen. No better people in the area to help with my phone and home internet. 5 stars!

Date: 2 years ago

Review №185

Rating: 5

Team was very knowledgeable and helpful . Manager Arisa was very nice .

Date: 2 years ago

Review №186

Rating: 5

I came in disgruntled but when Lucia assisted me it turned my entire day around! She s the best Verizon expert Ive delt with so far!

Date: 2 years ago

Review №187

Rating: 5

Ncyia was very helpful, and I was able to get a new phone with no problem.

Date: 2 years ago

Review №188

Rating: 5

That store manger, Ariza, the short blonde hair lady was soo sweet and knowledgeable. We talked about Beyoncé and she helped me start a business account! 10/10 recommend.

Date: 2 years ago

Review №189

Rating: 5

Lucia was the best rep that helped me she was great with customer service I definitely recommend this location

Date: 2 years ago

Review №190

Rating: 5

I love the people here , everyone is nice :)

Date: 2 years ago

Review №191

Rating: 5

Date: 2 years ago

Review №192

Rating: 5

Wahgee was great and knows how to hold a conversation with people!!

Date: 2 years ago

Review №193

Rating: 5

Aliyah (sp) was Great!!

Date: 2 years ago

Review №194

Rating: 5

I came in about upgrade questions. I ended getting my upgrade and a new/ upgrade Apple Watch. The service was excellent. Yes, other customers were coming in, but my associate, Wa_G, still continued to handle my order and got me set up and was knowledgeable and professional through the whole transaction. I highly recommend working with Wa_G.

Date: 2 years ago

Review №195

Rating: 5

Wa_G good service, hard worker , prompt

Date: 2 years ago

Review №196

Rating: 4

Ashley was very professional and helpful. I enjoyed her help and recommend anyone visit at Victra Verizon.

Date: 2 years ago

Review №197

Rating: 5

Wa_G is the top salesman check him out

Date: 2 years ago

Review №198

Rating: 2

I needed help returning home internet the store rep wouldn t even try to assist me with anything just referred me to customer service I ve been a customer for over 5 years and the customer service and phone service isn t worth what I pay I am over verizon and the over priced service.

Date: 2 years ago

Review №199

Rating: 5

Most EXCELLENT customer service experience in a long time. It was good.

Date: 2 years ago

Review №200

Rating: 5

Date: 2 years ago