Palace Bowl & Social Pasadena

Review №1

Rating: 5

I was able to come here a handful of times. I really loved it. But now its permanently closed. Im not sure what happened. I was about to plan my sons 16th birthday for next month. And now Im not sure what to do.

Date: 7 months ago

Review №2

Rating: 5

Date: 7 months ago

Review №3

Rating: 5

First of all, I am giving these 5 stars for our wonderful bartender/server/hostess TRUDY, had it not been for her great customer service our event would not have turned out so well. It was my son s 13th birthday party. I made a reservation for 3 bowling lanes and 1 pool table for two hours with Desiree. Upon arrival no one greeted us and the bowling attendant was not interested in assisting us with our party. If you make a reservation you expect it to be as it was explained at the point of sale. I was told I would be getting 3 lanes with a pool table directly behind our lanes. 2 of the 3 lanes were not working and nobody notified me of this beforehand until we arrived and I had to ask for a manager. Trudy was swamped at the bar but she was the only one out of that whole section that took the time to assist us put in our drink/food orders and get the manager out to us. Manager came out but she did not como anything for our inconvenience, I ended up just adding the entire time on one lane for a party of 16 ppl and we just had to take turns bowling. The pool table which I was made to believe was reserved was not, the first attendant actually came up to me after another patron complained that I told him that table was reserved for our party. The attendant told me the tables are first come first serve, luckily the other patron took another pool table. Another group ended up coming to the pool table and took the tables next to it so we could not play because they took up all the space with their chairs and tables and would not move. This place could be so much better but it s not organized and some staff are just there but not to be helpful. All in all we made the best of the situation and we all had fun. HUGE thank you to Trudy for saving the night and making it better for our entire party. Hands down a great team player for Palace Social wish more of the staff would be like her!

Date: 8 months ago

Review №4

Rating: 5

The Deer Park Chamber had an afternoon happy hour, and it turned out great. The appetizers and drinks were very good.

Date: 8 months ago

Review №5

Rating: 5

Great job by Malak H.!

Date: 8 months ago

Review №6

Rating: 5

Date: 8 months ago

Review №7

Rating: 5

Had fun bowling

Date: 8 months ago

Review №8

Rating: 1

I just wanted to have a fun day with my sister and when we walked in we weren t given any information on the game play. We just saw the prices of the time and tickets you can purchase we decided to go with the hourly play tickets because we have done it at Chuck e. cheese. Once we got inside the game room we started to notice you can only play certain games that had blue lights or rainbow lights which were very limited. Once we finished our time we went to check how many tickets we earned and we had 0 because if you purchase hourly play you don t receive tickets which the front desk should ve informed us after we told her it s our first time here. DO NOT COME HERE there are better places to go too!

Date: 8 months ago

Review №9

Rating: 3

Date: 8 months ago

Review №10

Rating: 5

We had a birthday party here yesterday for our son Jacob, and it was an amazing experience! The food was great, kids loved all the rides and arcade and laser tag! Melanie was our host server and she did a fantastic job making sure all our needs were met. We can t wait to host another party here! Thanks to the staff of Palace Social Pasadena for your dedication to a great customer experience.

Date: 8 months ago

Review №11

Rating: 4

Date: 8 months ago

Review №12

Rating: 5

Pizza was great this is a great value compared to other places for kids parties the kids get 2 hours of play on a card 2 pizzas 2 pitchers of soda w refills and there is other food that can also be added and paid individually with a private room for $200 Bumper cars, Lazer tag, video games bowling and more

Date: 9 months ago

Review №13

Rating: 5

Date: 9 months ago

Review №14

Rating: 5

Date: 9 months ago

Review №15

Rating: 5

Date: 9 months ago

Review №16

Rating: 2

I can see why this place is dead... brought the kids here to play some video games mediocre at best lots of broken games... tap beer semi cold... I dont know about the food but can only guess not good nobody was eating.. bowling lanes were wonky could see uneven boards...

Date: 9 months ago

Review №17

Rating: 5

Date: 9 months ago

Review №18

Rating: 5

Great venue for company parties. My agency had their Christmas Party here and while one would not think of this venue for Christmas - It was absolutely amazing! We had a total of about 100 people, there was a screen for movie/pictures and a mic. They had Christmas décor in the entrance of our room and on our tables, the food was good and the staff were absolutely PHENOMENAL - special kudos to Desiree as she made booking the whole process so easy for me. Parking is not a problem at all and even with last minute request Desiree and her team made it happen flawlessly. My agency staff are still telling me how much fun they had in the arcade room.

Date: 9 months ago

Review №19

Rating: 5

Perfect customer care Mario does an excellent job at what he does

Date: 9 months ago

Review №20

Rating: 4

This place is basically like Dave n buster but smaller. Not bad at all. Bowling alley was $35 and shoes $4.00 each person. Games price varies per hour or per credit. It is a good, affordable place.

Date: 9 months ago

Review №21

Rating: 5

Date: 9 months ago

Review №22

Rating: 3

I had my granddaughters 4th birthday party.. new workers so the manger took over ..

Date: 9 months ago

Review №23

Rating: 5

Date: 9 months ago

Review №24

Rating: 1

I am an experienced right handed bowler. Typically average a 180. I paid $40 dollars for an hour of bowling. I broke 100 one time and thats after I gave up trying to throw the ball in a typical curved style. The lanes were completely dry. I was as far left as I could go and my ball would barely make it 1/2 - 3/4 of the way down the lane before reaching the left gutter. I used a house ball with no reaction built into it. I left 40 mins into my hour disappointed. I asked staff how often the oil the lanes. They let me know they only oil 1 to 2 times a week. Side note I had a bumper glitch on one of my throws that sent my ball into another lane. Might have been an anomaly but worth the mention.

Date: 10 months ago

Review №25

Rating: 1

The worst arcade/entertainment venue Ive ever been to. Half the games didnt work at all, the games that did work usually had something wrong with it too, like a gun not working or an error when it came time to tally up the tickets at the end. We ordered food and chose the movie theater restaurant. We sat down and there wasnt anything playing on any of the screens. We told someone and they just stared at us with a very confused look, so we moved to the sports restaurant. Games took a lot of tickets to play and most prizes in the shop were not stocked. Its way more expensive than Dave and Busters and not nearly as nice. Just stay away, dont disappoint your kids.

Date: 10 months ago

Review №26

Rating: 4

Fun lots to do for families and couples

Date: 10 months ago

Review №27

Rating: 5

Palace Social is an absolute gem for families looking for a fun-filled outing. With a fantastic blend of activities, it offers something for everyone. The bowling alley and arcade provides a lively and enjoyable experience, perfect for both kids and adults. What sets Palace Social apart is the inclusion of a bar where parents can unwind and enjoy a refreshing drink while keeping an eye on the kids. The atmosphere is vibrant and inviting, and the staff is friendly and attentive. Whether youre looking for a family day out or a place to relax with friends, Palace Social is an exciting and enjoyable experience for all.

Date: 10 months ago

Review №28

Rating: 5

Hands down, best family place in the area! Management by Ms. Samantha was absolutely top notch. She took the time be attentive with us and others multiple times - even brought out our main entrees. You can tell she cares about customers and wants the company to succeed thank you for your hospitality! Has arcade games for small kids, bumper cars and laser tag for older kids, pool tables and good food for adults. We had a great time with our family of 5 (+grandparent) and still didnt do it all, so well be back soon. Food was delicious -- nachos were overflowing and delicious. Wings are meaty! Kids burger had a soft bun and tender meat. Kids chicken fingers were inhaled by my kids. French fries were so good - seasoned, but not spicy so kids loved them. Desserts were great - red velvet skillet cookie a la mode (recommended by the bartender was *chefs kiss*) and the lava cake a la mode was delicious too. Bartender was very attentive by going the extra mile for our refills and had on point recommendations. Line cook staff had such great hospitality when they brought out our food (probably because the bartender and other attendants were busy at the moment). The one guy that brought out our desserts went back for plates, spoons, a candle and lighter for a birthday song even stayed the whole way through the song to wish our son a happy birthday and did it all with a smile and kind voice. Wow, just so many aspects of this place that were beyond impressive for our first visit. We cant wait to go back soon!

Date: 10 months ago

Review №29

Rating: 5

This place is so amazing and staff is awesome wayyyy better than the bellaire location.

Date: 10 months ago

Review №30

Rating: 5

Everyone there was incredibly nice . The place was clean. I would recommend to anyone.

Date: 10 months ago

Review №31

Rating: 5

It was nice for my family and children.

Date: 10 months ago

Review №32

Rating: 5

Date: 10 months ago

Review №33

Rating: 5

Enjoyed bowling and nice people

Date: 10 months ago

Review №34

Rating: 5

We went here when we were kids and came back after the renovations. All the staff are so nice, and accommodating. If there was a problem, they fixed it, if we needed help they were there! Also the bartender near the bowling alley is very accommodating, she hooked us up with some non alcoholic mocktails on request! Definitely a great place to bring the family!

Date: 10 months ago

Review №35

Rating: 4

Great place to visit.

Date: 11 months ago

Review №36

Rating: 2

Many games do not work or get stuck and no longer work, they do not have many products to redeem tickets...

Date: 11 months ago

Review №37

Rating: 1

Ive seen this place change names so many times since they had indoor go kart racing, then replaced it with indoor bowling when it changed to itz but dang this has to be the laziest move to get new people to go in and spend money. New name same thing, nothing and when I say nothing has changed at all I mean nothing just slapped a new name on there and boom thats it laser tag is still close 90% of the time and all the candy is still very expired, they could of changed the candy at least in the machines like sheesh.

Date: 11 months ago

Review №38

Rating: 5

Punch me Elijah

Date: 11 months ago

Review №39

Rating: 5

Good times. Prices seem a bit high for hardly anyone being in the building.

Date: 11 months ago

Review №40

Rating: 5

Amazing place to have fun and to eat will 100% recommend. Edward made this first time experience even better for me and my family. :)

Date: 11 months ago

Review №41

Rating: 5

Edward that works the Laser tag is so sweet and awesome he made my daughter feel safe after she was too scared to keep going with the laser tag. He is such a nice person an is always so positive and loves seeing the kids have a good time. Way to go Edward keep that positive spirit up !!

Date: 11 months ago

Review №42

Rating: 5

Date: 11 months ago

Review №43

Rating: 4

Date: 11 months ago

Review №44

Rating: 5

Fun time with friends

Date: 11 months ago

Review №45

Rating: 3

They took away some games, itz name, and the buffet. Other than that, it will always be a fun experience to be in with family and friends.

Date: 11 months ago

Review №46

Rating: 5

Always a blast to bowl with family Crew was on amazing and great customer service you guys rock! Edward Samantha and Noah definitely coming back!

Date: 11 months ago

Review №47

Rating: 5

Edward went above and beyond for my family we had an amazing time!! Thank you palace social!!!

Date: 11 months ago

Review №48

Rating: 5

Great Service for my kids birthday party! The bar/bowling/pool area was great for the adults while the kids enjoyed the games. And all the games were working. That has to be noted since a lot of places have broken machines. I will definitely be back.

Date: 11 months ago

Review №49

Rating: 5

My son had the best birthday party He had a blast and did all the guest and even myself. Shawna was very informative and patient with us through the planning and the day of. So were the host. Thank yall will recommend and will be going again! 1000/10

Date: a year ago

Review №50

Rating: 5

Loved the food but miss the desserts!

Date: a year ago

Review №51

Rating: 4

My wifes company picnic was held here. It use to be Its Pizza. The picnic was ok though games,food and fun.

Date: a year ago

Review №52

Rating: 4

Date: a year ago

Review №53

Rating: 3

It s trying to be main event. Basically , you can pay by time but u have to buy two cards for two types of cards . 1. For their big attractions like laser tag and small bumper cars. Can t use it for the other games which is the majority. Also , for children games it s a different type of card. Then when you order food if you have a child under 5 forget getting a kids cup . they will be drinking their $4 12oz . Oh the small paper cup is only for coffee even though it s kids size. Oh and for the beer drinkers $13 pints is insane the upside there food is pretty good

Date: a year ago

Review №54

Rating: 5

We had our Annual Fantasy Football Awards Ceremony and Bowling Draft Tournament here at Palace Social. We had an absolute BLAST! A big shout out to the HEROES who work here. Desiree Cordoba who helped plan this event. Also Kevin who worked with us late at the bowling alley, and Samuel for tying things up nicely at the end. Two weeks prior to this, I scouted out Main Event, The Game Preserve (NASA), US Golf and Games, Dave n Busters and decided on The Palace Social for our event. I can say without a doubt, this was the right decision. 5 Star Memories from a 5 Star Venue! Make sure you plan your next event here. You will not regret it! :)

Date: a year ago

Review №55

Rating: 3

It was ok.. food not good for price.. kids had fun though

Date: a year ago

Review №56

Rating: 5

I went here today and I must say its very nice since the new owners changed it from itz pizza very good place for kids with very good food and the prices are not bad. I highly recommend for anyone.

Date: a year ago

Review №57

Rating: 5

Date: a year ago

Review №58

Rating: 5

Destiny was such a great help. Made our entire dojo smile. She deserves a raise for sure

Date: a year ago

Review №59

Rating: 5

Date: a year ago

Review №60

Rating: 5

This was hands down one of the best cheese burgers I have ever had I rate this place 10 out of 10, the people are super nice its an amazing atmosphere, great service amazing games defiantly will be bringing the family back again Kid-friendliness: It was hands down amazing

Date: a year ago

Review №61

Rating: 3

Good atmosphere and friendly staff.Some of the better games Mario kart, transformers,alien and a few others are not working properly which sucks for the kids who really want to enjoy those particular games.Prices are fair.Ill give it another go

Date: a year ago

Review №62

Rating: 1

Attended social palace with intentions on having a good ole fashioned date night and figured what better place then social palace but my experience was far from perfect the staff at the bar was nonexistent and on top of that the on duty security/off duty officer was harassing me and my party during the whole experience making us feel uncomfortable during the whole experience

Date: a year ago

Review №63

Rating: 3

This was my first time here now this is a great family place . But to me if I m honest the prices of the food was not adding up to the quantity of food . I spent 60.00 an felt like I ate 30.00 worth of food. Now will I go back maybe but I would not be eating there just a drink and games .

Date: a year ago

Review №64

Rating: 5

Date: a year ago

Review №65

Rating: 5

My family and I went to the grand opening and it did not disappoint. Games were a lot of fun and mixed drinks were phenomenal. Prices were better than Dave and busters and others of similar styles. Will be back soon!!

Date: a year ago

Review №66

Rating: 5

I went over to this business on this their grand opening day. I was welcomed and let to know that my business was greatly appreciated. They acted as though I was the most important person that they would see all day which was how i saw everyone being treated. Being an ex-bowling coach I helped people to improve their gave thus getting more from their experiance , I felt like I mattered. Many employees took note of my vast experience and seemed eager to learn more. I was given a tour by the manager of the pinsetter area which is so much fare advanced than most of the other arewa bowling centers which use the 60+ year ol A-10 pinsetters. These people are poised to make your visit something truely special. This place is certainly worth consideratrion and i recommend it and I do not hand out recommendations freely these days a place must earn it and they did. Parking: I parked right up front , no parking issues at all

Date: a year ago

Review №67

Rating: 5

Great place, my husband had a blast playing games. I had fun bowling and the pizza was excellent. Great way to relax The place is excellent, my husband enjoyed the different games, I spent the time bowling and we ate a delicious pizza. What a cool way to relax.

Date: a year ago

Review №68

Rating: 5

Had a blast at ribbon cutting! Congratulations on the new opening!

Date: a year ago

Review №69

Rating: 4

Date: a year ago

Review №70

Rating: 5

Super Fun and all the employees were really nice and helpful

Date: a year ago

Review №71

Rating: 1

Not worth the time & money.

Date: a year ago

Review №72

Rating: 5

Date: a year ago

Review №73

Rating: 4

had a good time,but the place could use a good deep cleanin in the Pool/Bowling area.smells a little.musty.

Date: a year ago

Review №74

Rating: 5

Really great family and adult fun. Theyre half off nights are a great value. The service was helpful and management was present. We had a big group, ages 7 to 50, and everyone had a good time. Food and drinks were good. Really good upgrade over the last place that was here. Food Allergy Notice, they have a separate frier for seafood! Dietary restrictions: Separate frier for seafood

Date: a year ago

Review №75

Rating: 1

Dont waste your money coming here. Just go to chuckecheese or peterpipper pizza. Most of the games here are messed up. The transformers shooting game they have isnt calibrated right so it aims all over the place. Some of the basketball games (allstars basketball) dont count your shots. The beanbag toss doesnt have bean bags. The claw machines on the right side of the arcade had the plastic toys on the side so the claw machine cant even reach them. The mega stacker and stacker dont even work correctly you start of with 1 block instead of 4. The spin and win at the back doesnt work. it just takes your credits. One side of the virtual rabbits takes your credits as well. Dont even try the bowling. Its the same uneven lanes that Itz had. The bumpers go up and sometimes dont go down. You have to tell them to bring it down. Sometimes the bowling doesnt count your points either. Spent $100 on arcade credits for most of them to be not working. Spent another $60 on bowling for 3 people. Save your time and go elsewhere.

Date: a year ago

Review №76

Rating: 5

Date: a year ago

Review №77

Rating: 2

If youre curious, you should go now while theyre still open. One hour game card is nice for $15 bucks, but doesnt include any ticket games. So if youre going cheap and adding a $10 dollar play card. Now youre at $35 per kid. Tact on the $4.33 that they charged for a 12oz bottle of water, and we didnt even want to ask how much anything else was. I guess the only thing that was nice about the broken games and old paint was the staff. They all seemed pretty nice and helpful.

Date: a year ago

Review №78

Rating: 5

Great service and food, some machines need maintenance

Date: a year ago

Review №79

Rating: 5

Good food good service

Date: a year ago

Review №80

Rating: 5

Date: a year ago

Review №81

Rating: 5

The wings are the best I love pluckers but this wings are better than that also meet the owners really good people

Date: a year ago

Review №82

Rating: 1

Almost every arcade game was out of service and were impossible to win any rewards. Food was almost as if it were refried and mediocre at best. Honestly feel a little nauseous after eating their food.

Date: a year ago

Review №83

Rating: 5

If you are a big nachos lover or a fan of loaded foods that will fill you up, I recommend the palace nachos as well if you have a sweet tooth for certain chocolates I recommended Brownie very gooey, especially with ice cream on top, very friendly people everyone is so welcoming Upon arrival great place for Family and friends to hang out

Date: a year ago