Family Medicine Austin - Leander

2701 S Hwy 183 Suite B, Leander, TX 78641, United States

Family Medicine Austin - Leander

About the Company

rating: 4.5

Finding a medical practice that offers a full spectrum of care for every stage of life can be challenging. Family Medicine Austin provides comprehensive preventive, diagnostic, and disease management care for individuals and families throughout the Austin and Leander, Texas area.

Categories

  • Medical clinic

Contact Information

Phone: +1 512-872-6868

Website: https://familymedicineaustin.com/

Address: 2701 S Hwy 183 Suite B, Leander, TX 78641, United States

Working hours
  • Sunday: Closed
  • Monday: 8 AM–5 PM
  • Tuesday: 8 AM–5 PM
  • Wednesday: 8 AM–5 PM
  • Thursday: 8 AM–5 PM
  • Friday: 8 AM–5 PM
  • Saturday: Closed

Photos

Reviews

Review №1

Rating: 5

Great place, very professional staff. Sean is awesome at his job. I have been getting the IV Therapy twice a week for 2 months. I m work long hours and have very little fatigue with the treatments.

Date: a week ago

Review №2

Rating: 5

Date: 3 weeks ago

Review №3

Rating: 5

As a medical assistant at this office for over a year, I am extremely satisfied with my experience here. In addition to providing standard family practice services, our office also offers specialized services such as Advanced Physicals and PGX swabs, which are not commonly available at most other practices. Even as an employee, I trust this office for my personal care. The Advanced Physical identified a health concern I was previously unaware of, reinforcing my confidence in the care we provide. Dr. Reddy is an exceptional physician who truly cares about her patients. She selflessly dedicates her time to ensure that every patient who needs her receives the attention they deserve. Additionally, April Murrieta is highly rated and beloved by her patients. She invests significant time with each patient, ensuring their needs are thoroughly addressed. I may be biased due to my employment here, but I genuinely believe this clinic is one of the best. We are committed to building close, meaningful relationships with our patients, which sets us apart from other practices.

Date: a month ago

Review №4

Rating: 1

They called after I got home saying my payment didnt go through. So went back up next morning my bill was doubled for no reason. I wont be going back & I decided Im not paying 228 when the cost was 115. Yall suck cost me a lot more than should to get thyroid treatment

Date: a month ago

Review №5

Rating: 5

I had a really great experience at FMA- Leander. Dr. Reddy and the rest of the staff were so kind and friendly. I really appreciate all the help I received!

Date: a month ago

Review №6

Rating: 5

Very professional, very attentive, the area is very clean, it is pleasant, the boy has such good energy, he is a charm

Date: a month ago

Review №7

Rating: 5

Dr. Veena Reddy is the absolute best doctor I ve ever had. I had a true medical emergency, and through zocdoc scheduling, I was able to get in same day, while the wait for all others was one week minimum. When I saw her, she was compassionate and knowledgeable a rare find in the medical community. They follow up with text reminders and when I left a message they followed up with a call back within 5 min. I was flat shocked. I ve waited sometimes two days for callbacks from doctors! What a gem of a medical practice. I drove all the way from Onion Creek to Leander to see her, and with telehealth, I see a solution now to keep this as my primary care doctor. But to be clear: even without telehealth, I d drive 45 min one way to see this doctor.

Date: a month ago

Review №8

Rating: 5

Thank you Sean for doing a great job with the iv therapy. I am glad that the iv therapy services are back in Leander. I have seen major improvement in the way that I feel since I started the IV treatments at Family Medicine a few months ago.

Date: a month ago

Review №9

Rating: 1

I am deeply disappointed with the service I received at Dr Veena Reddy. My experience was marred by unethical practices and misleading information. Firstly, I was subjected to a series of unnecessary tests. Despite being reassured that these tests were in-network and covered by my insurance, I later received multiple bills from obscure, out-of-network laboratories that arent even located in the same city where I had my tests done. This deceptive practice not only caused significant financial strain but also eroded my trust in the medical advice provided by this office. To add insult to injury, the office staff was unhelpful and dismissive when I raised concerns about the surprise bills. They showed a complete lack of transparency and accountability, leaving me to navigate the complicated and frustrating billing process on my own. This experience has left me feeling exploited and distrustful. I strongly advise potential patients to exercise caution and thoroughly verify the necessity and coverage of any recommended tests before proceeding. I hope this review serves as a warning to others and prompts Dr Veena reddy to address these unacceptable practices.

Date: 2 months ago

Review №10

Rating: 5

Going to the doctor has always made me nervous but I had a great experience at Family Medicine in Leander. April Murrieta is an excellent doctor. The staff is friendly and professional. Thank you Dr. Murrieta and staff.

Date: 2 months ago

Review №11

Rating: 5

I had an appointment with Dr. Reddy this afternoon and she is the most wonderful doctor. She listens to all your concerns. She just makes it so comfortable to talk to her. She really is a caring, person. And I had the pleasure of talking to Austin. He is a wonderful person. I was nervous about my husband because he had a stroke and it was really hot out and he was walking to the store and I told that to Austin and he said let me go check for you and I ll come back and let you know if he s OK and I thought that was so sweet of him and he listens to everything he goes above and beyond he is just an amazing person and I generally don t feel comfortable with men, but I feel really comfortable with this gentleman because he makes you feel so comfortable. I always have a good experience when I go there because the people generally care about you and they listen.

Date: 3 months ago

Review №12

Rating: 5

Very lovely place with very friendly staff! April is a great doctor, and I always feel comfortable and well taken care of as her patient. Austin and Jose are wonderful men that also helped set me up for my appointment in less than 15 minutes. Highly recommend!

Date: 4 months ago

Review №13

Rating: 5

I was having a bad and very off day on the day of my first appointment at Family Medicine Austin. However, the entire office staff (I wish I had everyones name!) was efficient, polite, and super helpful. Jose Pallares helped me at the front desk and went above and beyond to accommodate me. I saw April Murrieta. She was very kind, thorough, and listened to all my questions. She and her office expedited a referral for me as I was in pain from a herniated disc and needed to see my neurosurgeon as soon as possible. I did not want to pay out of pocket to see my neurosurgeon and did not have to! So far, the office appears to run a tight ship- they do things promptly and worked to accommodate any legitimate needs.

Date: 4 months ago

Review №14

Rating: 5

Today was my first visit to Family Medicine Austin in Leander! To be honest, most people don t like going to the doctors office but everyone I came in contact with was so nice and professional! April Murrieta was caring and listened to everything I had to say! She was great! The office was clean and refreshing and they have great parking! So if you hate going to the doctor you need to try FAMILY MEDICINE AUSTIN in Leander!!!

Date: 4 months ago

Review №15

Rating: 1

I visited Family Medicine Austin - Leander recently seeking medical assistance, and the experience was nothing short of a nightmare. Firstly, the staff demonstrated a shocking lack of knowledge about common medical conditions, including not knowing what ulcerative colitis is, which is unacceptable for any healthcare facility. Moreover, their intrusive and insensitive questioning about my medical history, including demanding proof of pregnancy status for an IV bag, was beyond inappropriate and deeply disrespectful. To add insult to injury, during the IV procedure, they managed to damage veins in both my right and left arms, causing me significant discomfort and inconvenience. Despite these clear mishaps and their complete failure to provide adequate care, they callously refused to offer a refund. I am utterly appalled by the unprofessionalism and incompetence displayed by Family Medicine Austin - Leander. Such behavior is not only unacceptable but also potentially dangerous to the well-being of patients. I strongly advise anyone considering their services to think twice and seek medical care elsewhere. This establishment does not deserve your trust or patronage.

Date: 5 months ago

Review №16

Rating: 1

This practice commits malpractice left and right. I originally booked through Zoc Doc for April Murietta. She s a nice enough lady, but I am VERY paranoid about taking medications (especially after my cousin died last year from medication complications) so I asked Dr. Murietta very plainly if there was any risk in me taking birth control at my high weight. She explicitly told me there was virtually NO risk of side effect and my weight wasn t of concern to her. Well after I had a trip to the ER for a blood clot due to the birth control she says remember how I warned you you were high risk? to attempt to cover herself legally. Her assistant said it was 100% because of your car crash that I had a blood clot, and then Dr. Murietta said he spoke out of turn. It seems like they all are speaking out of turn and making up things as they go. I have also been self pay since my very second visit here, always paid in full before even being seen. I made sure to inform them from my very FIRST visit before losing my insurance that I would not have insurance by my second visit, and their office has confirmed with me before charging me at every appointment that this is still correct. Every single time they have then submitted illegally to my old insurance. They told me if taking blood labs (which I do at every appt) that if I get a separate bill from Quest diagnostics that this is incorrect because I have paid in full. Quest keeps asserting I owe them money, Dr. Murietta s office keeps asserting I owe them money. No one returns my portal messages or calls, I was even told they didn t have a phone number I could call my first few visits to the practice. Nobody is following the code of ethics at this practice and they need to be held accountable for their malpractice.

Date: 5 months ago

Review №17

Rating: 5

First time visiting and it was such a smooth and fast experience. super friendly and I was happy to be able to walk away with a referral the same day to see a specialist after talking to April about some issues I had been having. Lovely staff/clinic.

Date: 6 months ago

Review №18

Rating: 5

I have so much anxiety going to the doctors but recently my asthma has been acting up so I had to go see a doctor. I went ahead and decided to look thoroughly at different PCPs as I currently dont have one anymore after moving. I AM SO HAPPY with my choice of Doctor. The staff is so helpful with answering all my questions and figuring out ways to better schedule me based off of my availability and the exams itself. Geat customer service! Dr. April was so sweet and knowledgeable in helping me with my asthma and helping me figure out my next step. I look forward to continuing being a client with them as they have made me feel comfortable.

Date: 6 months ago

Review №19

Rating: 1

Insurance Scam! Scam!! SCAM!!! run far away from this clinic. they charged my way more on the copay where the actual copay was less than 50% of I paid.

Date: 6 months ago

Review №20

Rating: 1

Insurance Scam: i went for my annual check but they filed for doctor care. Never come here for the annual check. The doctor Reddy came and said okay lets take vitals. And after next 2 weeks when i went for follow up they asked for co pay because that was a follow up. Also, They charged me $68 for co-pay but the copay I had to pay was $34. Dr. Veena Reddy tries to sell you some kind of patch. I would completely avoid this.

Date: 6 months ago

Review №21

Rating: 2

For my first appointment a couple weeks ago it was great but now it s time for a follow up and I m extremely disappointed in how I was treated. I had a televisit appointment for two days straight. The first day staff had to reschedule because they couldn t find my paperwork. I understood and rescheduled. Second day came and I was waiting for a whole hour. Austin took my information and informed the doctor I was ready, but was given excuses from other staff members that the doctor either had an emergency or was looking for a room. I was extremely confused and upset because this took away from my time which I then informed them to reschedule me. I was advised that I don t have to pay another co-payment because of staff not finding my paper work and the doctor never showing for my appointment.

Date: 7 months ago

Review №22

Rating: 5

I have had nothing but great experiences at this clinic. As a new patient, the processes was fairly easy to complete and everybody I encounter, whether behind the lobby desk or medical staff, have been very nice and patient. I would also like to give April Murrieta a shout out. She embodies all the characteristics of a great medical provider. She listens and asks questions as if she is taking care of her own family! If you are uneasy about finding a medical provider that truly cares about your health, look no further, she s the one for you!

Date: 8 months ago

Review №23

Rating: 5

Everybody was very polite and eager to help. From the reception to the assistant to the doctor, I felt respected and well cared for. I highly recommend the Family Medicine Austin and Dr. Verna Reddy, she is a fantastic person and a great doctor, very mindful of her patients needs and concerns.

Date: 8 months ago

Review №24

Rating: 5

Date: 8 months ago

Review №25

Rating: 1

Scam scam scam scam scam. Fraudulently bills for services and labs they tell you will be 100% covered by insurance. Took several appointments for a physical and never actually recieved the results. Appointments felt rushed and the NP I saw (no longer at the practice) felt unprofessional and made me uncomfortable (I m a young person with a sense of humor, you re my doctor and there s a line). Labs take forever to get back. Always surprised me with new bills and charges and gave me a fear of going to new doctors offices.

Date: 8 months ago

Review №26

Rating: 5

Excellent

Date: 8 months ago

Review №27

Rating: 5

Office staff is knowledgeable and friendly

Date: 9 months ago

Review №28

Rating: 5

Date: 9 months ago

Review №29

Rating: 5

Very thorough! My provider took the time to listen to my concerns and addressed them which meant alot to me!

Date: 9 months ago

Review №30

Rating: 5

These guys are amazing! So kind and genuinely helpful, I love coming here!

Date: 9 months ago

Review №31

Rating: 5

I go to the Leander clinic. Eddie at the front desk is a sweetie. Everyone there is absolutely great. Theyre friendly, informative, they explain things so you understand. I love them so far.

Date: 10 months ago

Review №32

Rating: 5

Friendly, compassionate place they ve been my provider for 3 years I ve been living in Atx

Date: 10 months ago

Review №33

Rating: 5

I ve gone to this doctors office for almost 6 years and have absolutely loved it ! They care about the patient and are always so kind and helpful!

Date: 10 months ago

Review №34

Rating: 5

The staff is very friendly and professional. They are always on time with appointments.

Date: 10 months ago

Review №35

Rating: 5

Very friendly staff. Informative with my questions.

Date: 10 months ago

Review №36

Rating: 5

The staff and doctor seemed to really listen to what I was saying. Friendly and very professional.

Date: 10 months ago

Review №37

Rating: 5

Love this office! Everyone is very friendly and make you feel comfortabl.

Date: 10 months ago

Review №38

Rating: 5

Provider was attentive & knowledgeable about my concerns! Will definitely be recommending her & also using her again!

Date: 10 months ago

Review №39

Rating: 5

Date: 10 months ago

Review №40

Rating: 5

I have searched high and low for a good doctor and after YEARS of disappointment, Ive finally found one of the best! April Murietta and the staff at Family Medicine Austin in Leander have surpassed all expectations.

Date: 11 months ago

Review №41

Rating: 5

I am very pleased with the team and the services Ive received so far!

Date: 11 months ago

Review №42

Rating: 5

Everyone from front desk to the Doctors were wonderful!

Date: 11 months ago

Review №43

Rating: 5

Date: 11 months ago

Review №44

Rating: 5

I need to start this off by saying the only reason this gets 4 stars review is because Dr. Veena Reedy is a great as a service provider she took her time and explained everything to me , not to mention the office staff as-well they are always so pleasant and kind . I have been with this clinic for 5 years now .

Date: a year ago

Review №45

Rating: 5

Date: a year ago

Review №46

Rating: 5

Date: a year ago

Review №47

Rating: 5

The staffs and doctor everyone is great.

Date: a year ago

Review №48

Rating: 1

I ve gone through 4 providers in one year and just received an email that I ll be transitioning to a 5th. Their turnover is insane and patients like me are just stuck starting over with a new doctor each time. Every appointment I ve had this year has been with a completely new provider and it s ridiculous because they don t read the note so you re stuck reminding them that you re allergic to xyz medicine and that you need xyz blood tests. I ll be switching clinics.

Date: a year ago

Review №49

Rating: 5

If you are looking for a professional who listens to you, Odessa Hernandez is your person. I had lots of questions and concerns due to aging and a changing body. Odessa thoroughly tested me. Then we sat down with the results and talked game plan. She wanted to know my expectations and how I wanted to feel. She has worked with me for months to improve my health and quality of life. I havent felt this good since my 30 s! Odessa and her wonderful staff continue to help me. They dont start you on a path and forget you. They are with you every step of the way. Thank you Oddessa Hernandez and staff yall are the best!

Date: a year ago

Review №50

Rating: 5

I have always been avoidant of going to the doctors office. But all that has change now that I am under the care of Odessa Hernandez and team. No more waiting a million years to get an appointment! I appreciate the teams makes you feel heard and are intentional with your treatment plans. Additionally, their physician assistants are top tier. Austin Hill has been a bright spot and has gone above and beyond to help me submit paperwork for my leave of absence. Super star team full of empathetic health care professionals.

Date: a year ago

Review №51

Rating: 5

Very timely and informative

Date: a year ago

Review №52

Rating: 5

Fantastic practice! They are professional and compassionate in their treatment of their patients as a whole person instead of just a bag of parts. I have received nothing but quality care from FMA.

Date: a year ago

Review №53

Rating: 2

They are not good on refilling prescriptions

Date: a year ago

Review №54

Rating: 5

LOVE this place and have been to many clinics for years with disappointments! This clinic is Amazing from the front desk and hardly any wait to the nurses and entire staff ! Love Dessie the nurse. She s helped me so much with her knowledge and care !! So happy i was referred here and now my husband and daughter both go. The prices great to for any cash pay. Mary Fields. Austin native

Date: a year ago

Review №55

Rating: 5

Date: a year ago

Review №56

Rating: 5

Very fast, very comforting and professional. Positive energy and overall very home like.

Date: a year ago

Review №57

Rating: 5

Dr. Hernandez & her staff were extremely thorough and understanding of my concerns. For a not so fun visit, Dr. Hernandez made it quick, easy, and painless

Date: a year ago

Review №58

Rating: 5

Always amazing!

Date: a year ago

Review №59

Rating: 1

RUN!!!!! This office is guilty of insurance fraud! Ive been trying to rectify this situation since Jan 2023, it is now Aug 2023. Ive gotten stone walled from speaking to anyone at the office with half a brain. The turnover is so high I have to continuously explain my situation to a new person every single time. Ive sent multiple emails to their office manager, Mari Martinez, and have gotten ghosted after she said my bill would removed from my account for fraudulent charges. The insurance said we were billed for a sick visit and an allergy visit. Which is fraudulent. I was 100% healthy and was there to see if I wanted to establish care with Ms. Herrera. Another issue I had was I wasnt informed that I didnt meet with Ms. Herrera until after my appointment. I was told it was Ms. Hernandez, whom I didnt schedule with. She kept using her first name so I had no idea it wasnt Ms. Herrera. My husband was also informed in June that Ms. Herrera wasnt part of the practice anymore during that time. Which the office never informed me of. When I scheduled my appointment I was told theres no charge for a meet and greet to see if I wanted to establish care. This situation has been a headache to say the least. Since Ive been stonewalled by FMA since receiving the bill months ago I now have no choice but to take time off of work, find a sitter for my child, and go in person to find someone to rectify this situation. Ive never dealt with such a terrible office in my life!

Date: a year ago

Review №60

Rating: 5

Very friendly, physician was attentive, listened to the symptoms and suggested effective treatment. Had excellent experience!

Date: a year ago

Review №61

Rating: 5

Date: a year ago

Review №62

Rating: 1

Im honestly surprised the reviews for this place are so high. I really wanted to like this place, but after three horrible visits with me leaving frustrated I finally gave up. All three visits included an unnecessary wait time of 30 minutes due to scheduling and miscommunication issues on their end. One of my visits I was told to come as a walk in and would be able to see the doctor, but once I got into my appointment the nurse told me that I was scheduled for a nurse visit only. Another visit I had my blood drawn, but they never sent it out and didnt even inform me. The staff is all super nice and apologetic, but it doesnt make a difference when stuff like this happens.

Date: a year ago

Review №63

Rating: 5

**update** after going to this Doctor a couple of times and referring someone to them, I will not be returning. Doc is great but business office is incompetent. They tried to charge me a copay just to get my test results via phone (keep in mind I already paid a copay upon my visit). Additionally person I referred was told he would be charged a $50 new patient fee and $75 after that because of his insurance (blue cross blue shield). My issue is they didnt charge me a new patient fee and we both have BCBS!! He went to Austin Regional clinic and was not even charged a copay!! Then I get a bill from quest diagnostics ..my claim was denied by insurance because it was coded wring. They told me to contact Doctor and they would know how to correct. Called them 2 days ago and person couldnt help so referred me to someone else. Still waiting for my return call. I will not be returning here. ****. Doctor takes time to explain, answers my questions, and makes you feel like you are her only patient. Staff is always friendly and in a great mood. I like that when I need to pay, its charged at the time of check in, instead of being billed (I rarely check my mail!)

Date: a year ago

Review №64

Rating: 5

Great first visit! I hadn t been to the doctor in a very long time, but was never made to feel guilty for that at all. The checkin was easy, the assistant was friendly and made me feel comfortable, and the doctor was thorough yet quick! All around great, and I will be booking my next appointments with her again :)

Date: a year ago

Review №65

Rating: 5

Oh my goodness they took care of all my needs and then some. All in one location. Loved the folks that work there both staff and docs. So glad I went.

Date: a year ago

Review №66

Rating: 5

Date: a year ago

Review №67

Rating: 5

Date: a year ago

Review №68

Rating: 5

Just amazing all staff appreciate

Date: a year ago

Review №69

Rating: 2

Issues Keep Adding Up: I searched doctors/nurses in my network of Cigna to get bloodwork done for cancer testing. These are the issues that have happened since I went in mid-june, and needless to say, I will not be booking any further appointments. - The staff did not add in my insurance when I had delivered it to them hand in hand...on a non busy day even, so when I had a follow up appt and the staff told me what I owe for the co pay, it sounded oddly high. Thats when I questioned it and oh YEP they didnt have my information. Good thing I caught it. But I should not have to, correct? The staff even sounded aloof as in to not be aware of the potential issue. - When I went for the blood test of testing my genes for cancer, they had only one vile left-- and it was expired. So I had a general scan. When I later asked if the second test would be waved of charge due to THEIR error not having a viable test tube, they said no. Tell me how that makes sense. - I finally had a general womens health swab and this office sent it out of network without my knowledge. I was extremely distraught to see a pre bill of $3 thousand dollars Cigna sent me this week. I will be in appeal with this, and its truly morally wrong for the patient to pay this when the doctor office was in error. Absolutely not. The nurse I saw had good reviews from ZocDoc, but you can find a much better office elsewhere.

Date: a year ago

Review №70

Rating: 5

I visited with Dr Reddy today. It was my first visit with her and it was really pleasant. She s very professional and she put me at ease. She patiently answered all my questions. The front office staff was friendly and professional as well. I would recommend Dr Reddy and I am excited to continue my medical care with her. Thanks Dr Reddy. ..

Date: a year ago

Review №71

Rating: 5

Great staff providing excellent care. So glad I switched from ARC to here. They can be a little flaky in sending in prescriptions, but are quick to remedy any issues once you tell them.

Date: a year ago

Review №72

Rating: 4

Good service but their appointment seems broken because they cant seem to update for canceled appointments and keep sending me reminders for them via calls.

Date: a year ago

Review №73

Rating: 5

Date: a year ago

Review №74

Rating: 5

No wait..friendly staff...very informative

Date: a year ago

Review №75

Rating: 5

Charming, clean office! Nursing & front desk staff are caring, and courteous. The doctor I visited with was trust worthy, honest and passionate about holistic care.

Date: a year ago

Review №76

Rating: 5

Great staff and amazing service!

Date: a year ago

Review №77

Rating: 5

Taken at scheduled appointment time and was met with quality and responsive care!

Date: a year ago

Review №78

Rating: 1

Date: a year ago

Review №79

Rating: 5

Best Family Medicine in Texas.

Date: a year ago

Review №80

Rating: 5

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 5

Dessie was super awesome plus very helpful. Her advice definitely paid off and I was very appreciative of the professionalism and attentiveness to my health problems. Plus the staff was super kind. Ill becoming back when necessary.

Date: a year ago

Review №83

Rating: 5

Less chaotic environment. After a few minutes, I felt comfortable with the staff and doctor. I will continue to make the drive just to go to this location.

Date: a year ago

Review №84

Rating: 5

Everyone was very nice there. I felt comfortable even though I get really nervous at the doctor. I felt cared for by the NP I saw. I love the waiting room, too! Coffee and water bottles offered. Very close to home and that s really nice for me. Love the services they offer, as well. Would recommend them!

Date: a year ago

Review №85

Rating: 5

10/10

Date: a year ago

Review №86

Rating: 1

Updating my review . No one ever called me for my virtual appointment and no one will answer the phone at the office. So I wont be able to get medicine before the weekend happens. Literally the most unprofessional staff at any doctors office ive dealt with. Apparently my doctor has left the practice and I was never told. Although I was just in the physical office checking in for the full body preventive services two days ago. I just called to get a prescription refilled and I have to meet with a new doctor because mine is no longer there. But Im wondering when I was ever going to be contacted and told that my doctor was leaving or already gone? Two months? Three months? Not even a simple email. I wouldnt give two stars for just one issue so this is not the only weirdly basic communication I have not received from this office before.

Date: a year ago

Review №87

Rating: 1

Shiram Herrera ghosted my boyfriend months ago. Won t answer his calls and I believe he s even blocked. But she still sends his prescription, but won t make an appointment with him to adjust it.

Date: a year ago

Review №88

Rating: 5

Date: a year ago

Review №89

Rating: 5

Dr Dessie is the best . Very attentive, caring knowledgeable.

Date: a year ago

Review №90

Rating: 5

Date: a year ago

Review №91

Rating: 3

Great place but the doctor is always late. Had two scheduled visits (Telehealth) and she shows up 15+ minutes later and doesnt even acknowledge that shes late. Besides this overall a good place.

Date: a year ago

Review №92

Rating: 5

Date: a year ago

Review №93

Rating: 5

Date: a year ago

Review №94

Rating: 5

Great services

Date: a year ago

Review №95

Rating: 5

Date: a year ago

Review №96

Rating: 5

Date: a year ago

Review №97

Rating: 5

Date: a year ago

Review №98

Rating: 5

Great place. Bedside manner is great. It feels like they care about your health and I enjoy going to the doctor because of that.

Date: a year ago

Review №99

Rating: 5

Great customer service

Date: a year ago

Review №100

Rating: 5

Super efficient staff & great doctors. No wait time, your appointment is your appointment. I will continue to go!

Date: a year ago

Review №101

Rating: 5

After moving to Austin a year ago and not having a physician I was so very pleased with this clinic and all the employees especially my triage nurse and Dr. Herrera. From the front office staff to the doctor/nurse, they made me feel right at home and were so extremely kind, caring and knowledgeable. They were sensitive to my needs and made me feel so comfortable.

Date: a year ago

Review №102

Rating: 1

Please be cautious when moving your care here. I enjoyed my routine checkups and initial interactions with the staff. Unfortunately, I have come to find some areas of concern at this practice. I have spent months trying to get my records moved here, now that they have my medical records they are saying they can not continue care without original diagnosis and documentation. I was diagnosed over ten years ago and have been on the same medication for over ten years. You can imagine how it is difficult for me to get original documentation. I have moved states over the years and providers. I have only ever had to supply diagnosis, treatment documentation from where I d previously be receiving care. Beyond this major issue of being unable to continue care after months of trying to gather documentation for staff here, I received a bill today for a couple thousand dollars. This bill was for the tests they ran that I had confirmed THREE separate times would have no cost to me. I confirmed three separate times with two different people that all of these exams were to be covered under my insurance 100% as preventive care. Id even called my insurance to confirm what the clinic was telling me. As you can probably gather, I m extremely frustrated. I don t suppose they are bad people or a terrible clinic - but my experience has been terrible. If it is an ongoing issue or a one time instance I do not know. I am very disappointed. Proceed with caution.

Date: a year ago

Review №103

Rating: 5

Everyone was so efficient and friendly. P.A. Dessie Hernandez is very good. I appreciate her knowledge and kindness.

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 5

So happy to have found Dr. Herrera. She is truly a gifted healer and cares about her patients. Staff is always outstanding and helpful. Patient for a year now. Highly recommend.

Date: a year ago

Review №106

Rating: 5

Excellent staff. They care about your well being. Sriram Herrera is the best medical professional I have ever experienced!

Date: a year ago

Review №107

Rating: 5

Always greeted warmly! Staff is professional and personable.

Date: a year ago

Review №108

Rating: 5

I highly recommend! Kristen (forgive me if I am spelling your name wrong) was absolutely a 100/10 stars, was so helpful and kind and patient I am the WORST with blood tests, but she made it possible. My wonderful doctor with the lovely blue glasses (forgive me too for forgetting the name) was excellent, as was everyone else who helped--even on the phone. Was a very far drive for me -- but honestly, if you really want to find a great place that truly feels welcoming and there to serve YOU, I cannot recommend it highly enough. Thank you again!

Date: a year ago

Review №109

Rating: 5

Date: a year ago

Review №110

Rating: 1

Extremely slow on sending prescriptions to pharmacies and policies in place that add unnecessary costs for patients. The staff and doctors are nice but I would not recommend due to poor customer service and following through on things. I will be finding a new primary care doctor.

Date: a year ago

Review №111

Rating: 5

Did a great job thanks alot great service very helpful

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 5

Dr. Herrera and her staff we so friendly and efficient! I was seen right away for my appointment and Dr. Herrera really made me feel heard.

Date: a year ago

Review №114

Rating: 5

They made me feel welcomed from the moment that I walked through the doors. I love the atmosphere of this location.

Date: a year ago

Review №115

Rating: 5

Front office and intake staff was friendly and efficient, and the doctor is excellent. I highly recommend Dessie Hernandez. Had an appointment at 11:30am and a prescription filled very shortly thereafter. Ill definitely be coming back.

Date: a year ago

Review №116

Rating: 5

It s a virtue appointment with Dr Herandaz. She is nice and very helpful. I haven t seen her yet.

Date: a year ago

Review №117

Rating: 5

Everyone is friendly. You dont have long wait time. The staff great. I would recommend to anyone needing a family Doctor.

Date: a year ago

Review №118

Rating: 4

Date: a year ago

Review №119

Rating: 5

Everyone one in the office is wonderful and helpful. Mrs Deleon and Dr Dessi are great and very helpful. I fully recommend Family Medicine Austin for all your health care needs. I have switched my primary care physician to Dr Dessi and will going to them for all my health care needs.

Date: a year ago

Review №120

Rating: 5

Date: a year ago

Review №121

Rating: 5

Date: a year ago

Review №122

Rating: 5

They were on time but not rushed. I was heard and treated by Dessie and felt we were partners in my care.

Date: a year ago

Review №123

Rating: 5

It was great

Date: a year ago

Review №124

Rating: 5

I was greeted and quickly taken in for evaluation. My nurse practitioner and doctor were extremely helpful and educated me on my options. Everyone was very caring and attentive to my needs. I highly recommend them.

Date: a year ago

Review №125

Rating: 1

Horrible .I still feel sick. People go to the Dr to get help, to feel better, to find out what s goin on. Day 2 after seeing the Dr and I still don t know what s wrong with me. And what s with all these telemedicine visits?? You asked me 4 questions. I was then told to go down to an office and get swabbed and it should take 15 minutes to get the results . After calling their office twice I finally got my result at about 4pm. They said all my test were negative, but never said you may have a cold, a respiratory infection, may be a sinus infection? They also said they would call in a cough medicine but still nothing. This is ridiculous. I can see why so many people are afraid of going to the Dr. Needless to say not I m looking for a Dr who cares and sees you in person. You know, a Dr who actually checks to see if maybe you have an ear infection which may be causing all these other issues. So frustrating.

Date: a year ago

Review №126

Rating: 5

I usually go to Scott and white but i found my families drs who take the time to listen and to go above and beyond for their patients and their needs. They make you feel so welcomed and like family. I HIGHLY recommend this clinic.

Date: a year ago

Review №127

Rating: 5

I love Shiram Hererra, she always takes the time to make sure navigating the healthcare system isn t scary. I feel comfortable booking appointments with her for anything that s going on without any fear or hesitancy. She listens fully to me and helps me to explore my options when it comes to different prescriptions or treatment options for whatever my needs are. Can t say enough good things about this provider.

Date: a year ago

Review №128

Rating: 1

I was a recent first time patient to this office and had an absolutely terrible time. I just wanted a simple annual exam. After 4 trips and 2 postponed appointments, I had a tele call with the NP who informed they had botched something and Id need to come in 2 more times. Again, this is for basic preventative services. I had communication issues with multiple staff members. They have people calling from another location giving out faulty information. The incompetence of nurses on-site led to me basic services needing multiple trips on one occasion, and to hours of additional time being spent on site in another. Id forego a review if it was isolated. But in an attempt to get such a basic service, I encountered more than a handful of issues. I would recommend finding medical service elsewhere to save a headache.

Date: a year ago

Review №129

Rating: 5

These Sweet People are Absolutely Amazing!!! They were so patient and attentive to my needs and health issues!! I could not Be happier with their service!!!!!

Date: a year ago

Review №130

Rating: 4

Date: a year ago

Review №131

Rating: 5

Shiram Herrera NP , she is kind, caring , professional, take her time to listen our needs and make you feel comfortable in my doctor visits . I want to say thank you to you and everyone in family medicine at Family MedicineAustin-Leander from the bottom of my heart. May God Bless you Doctor .

Date: a year ago

Review №132

Rating: 5

I had an appointment with Shiram Herrera today. She s informative, caring and makes decisions after listening to her patients. Thank you, Shiram Herrera! I truly appreciate my provider and team.

Date: a year ago

Review №133

Rating: 1

Terrible experience with Shiriam Herrera. Including but not limited to: - She answered the personal calls THREE times during the visit. - When i told her id like to discuss some health issues ive been feeling she said you cannot discuss more than 1 because insurance wont cover it. - she sent labs that included positive test results to with a note saying i could have anything from an array of debilitating diseases to cancer without any further explanation or a call. I called back to request a call from her to discuss these calls over the phone, she ignored my calls for 5 days after which i took an appointment with another provider just to get some ease of mind. She is truly an un-empathetic and cold and uncaring provider who is more interested in billing than the health of her patients. I do not recommend her at all.

Date: a year ago

Review №134

Rating: 5

Love this office. Staff is amazing, and kind. Highly recommend for anyone needing a forever spot

Date: a year ago

Review №135

Rating: 5

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 5

Date: a year ago

Review №138

Rating: 5

They were very accommodating when I had troubles getting to my appointment on time.

Date: a year ago

Review №139

Rating: 5

Everyone was so friendly and attentive.

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 5

Date: a year ago

Review №142

Rating: 4

Date: a year ago

Review №143

Rating: 5

Date: 2 years ago

Review №144

Rating: 5

Everyone here makes me feel so welcomed and I can tell they really care about their patients!! Anytime I need to see Dr.Shiram, I know she ll take care of me. The same goes for the other staff and nurses. They re all so kind!!

Date: 2 years ago

Review №145

Rating: 5

Always on time, friendly and caring.

Date: 2 years ago

Review №146

Rating: 5

Thorough!!!!! Listen to what you have to say!!!!!! Friendly and Positive attitudes of the whole staff!!! I was looking for a Primary Doctor (My wife did all the work), but I have no regrets and a New Primary Doctor!

Date: 2 years ago

Review №147

Rating: 5

Dr. Sarah Bradshaw is a super nice, sweet, caring, responsible, dedicated, intelligent and knowledgeable doctor. I also love the happy, warm and respectful working environment she and her team created just like a family! I feel so lucky and glad to have her as my doctor!

Date: 2 years ago

Review №148

Rating: 5

My visit went very smooth and Dr Shiram was very pleasant and made me feel comfortable in her care. Every one there was so nice and welcoming.

Date: 2 years ago

Review №149

Rating: 5

I had a wonderful experience here! It was my first visit and I will definitely be returning for care. Sarah Bradshaw, NP and all staff were so kind, friendly and very easy to talk to. Sarah was very informative. She answered all of my questions and made me feel comfortable. Would highly recommend this office.

Date: 2 years ago

Review №150

Rating: 4

Date: 2 years ago

Review №151

Rating: 5

I love this place! NP Herrera is amazing! Straight forward and warm, she puts everything in terms anyone can understand! The office staff is great too!

Date: 2 years ago

Review №152

Rating: 5

Date: 2 years ago

Review №153

Rating: 5

Date: 2 years ago

Review №154

Rating: 5

Dr Shiram Herrera is professional, thorough with details for the best care! I recommend her for your next wellness exam!

Date: 2 years ago

Review №155

Rating: 5

Date: 2 years ago

Review №156

Rating: 5

LOVE this place! Dr. Herrera and the staff are just fricken amazeballs!!! Ive suffered from chronic hypertension for several years..and under the care here in less than a month my blood pressure is lower than its been in years! They CARE, they are friendly, knowledgeable, attentive, and I highly recommend them! Thank you guys!

Date: 2 years ago

Review №157

Rating: 5

Thanks for putting up with me

Date: 2 years ago

Review №158

Rating: 5

Date: 2 years ago

Review №159

Rating: 5

I have been going to this clinic for my preventative check up every year for a few years now. They re great! Great staff! Amazing what they do and offer. Easy to deal with and set appointments. Good communication. They do everything here. Highly recommend them

Date: 2 years ago

Review №160

Rating: 5

It was great and relaxing. My daughter and I also was given snacks and drinks as well. As well as staff went above and beyond!

Date: 2 years ago

Review №161

Rating: 5

Wonderful staff. Clean office and the providers were so kind and listened very well.

Date: 2 years ago

Review №162

Rating: 5

Always great at what they do

Date: 2 years ago

Review №163

Rating: 5

Great staff and customer service at this office. I would highly recommend this office!

Date: 2 years ago

Review №164

Rating: 5

The preventative eval was the most through thing I have ever experienced!

Date: 2 years ago

Review №165

Rating: 5

Doctor Shiram Herrera was very kind and easy to talk to. The staff were very friendly and quick to get me situated. Im glad I chose to come here.

Date: 2 years ago

Review №166

Rating: 5

The friendliest staff and providers in Leander. I drive from austin specifically to this location because of how welcomed I feel here. I highly recommend this location to anyone in the area looking for a new provider! Ps they have snacks too

Date: 2 years ago

Review №167

Rating: 5

All office staff is so friendly and welcoming. It was my first time coming and they were all so informative it made me feel very comfortable. I would definitely recommend Dr. Herrera she is so easy to talk to and very friendly. I will be coming back!

Date: 2 years ago