Residence Inn Houston The Woodlands/Market Street

Review №1

Rating: 5

I was well received and everything was good about my room. Bathtube and its shower could be better, its just enough to have a decent cleaning. Air conditioner is great. Staff are prompt to help and caring about their guests. Internet is free, but can be upgraded. Another important aspect is that the hotel is close to outlets, stores and food market, in case you dont have a car you can visit these on foot. Nearby activities: Close to outlets, tacos and food market

Date: 3 weeks ago

Review №2

Rating: 5

Date: a month ago

Review №3

Rating: 5

Date: a month ago

Review №4

Rating: 4

Date: a month ago

Review №5

Rating: 5

This place is just an awesome place. It has great rooms. Very well maintained bathroom or restroom. If you call and the staff here are so friendly, especially at the front desk. They are always there for your help. Its just that Ive found it weird that the room service is not every day, but It is every alternate day, and besides that, I dont think there is any issue. Well be my go-to place any time. Whats also nice about this place? Is that every other place is on a walking distance from here. I highly recommend this place for anybody who is looking to reside in Market Street the Woodlands, Houston Rooms: Very well maintained Nearby activities: Mall and other stores are near by. Also a place that hosts some concerts Walkability: Many places of Market Street are at a walkable distance

Date: a month ago

Review №6

Rating: 5

Lodged some guests at this location. Location is great with abundant shopping- walking distance to The Woodlands mall. Premises and inside of hotel were clean and quiet/calm. Staff were welcoming. Nearby activities: Walking distance to shopping, The Woodlands mall, restaurants, banks. Walkability: Walkability is great. Close to everything Food and drinks: Close to restaurants

Date: a month ago

Review №7

Rating: 5

Date: 2 months ago

Review №8

Rating: 5

Staff are very polite. Lydia is my favorite. During the weekdays, they had cold brew which I appreciated. The hot breakfast was good.

Date: 3 months ago

Review №9

Rating: 4

Rooms: Habitaciones cómodas con pequeña cocina por si uno desea comer algo en la habitación. Nearby activities: Cerca del centro de the woodlands con centros comerciales y restaurantes cerca Food and drinks: El desayuno es algo básico pero aceptable para el nivel del hotel.

Date: 3 months ago

Review №10

Rating: 5

Date: 3 months ago

Review №11

Rating: 5

Very good location, excellent service, Nearby activities: Shopping center with a lot of variety Walkability: You can walk to the different shops and restaurants

Date: 3 months ago

Review №12

Rating: 5

Excellent breakfast, the service is Professional. I always stay in this place because for me it is my home in Houston Rooms: Large, spacious, great kitchen Walkability: Close to Ross, Marshall, BestBuy

Date: 4 months ago

Review №13

Rating: 5

Date: 4 months ago

Review №14

Rating: 5

Was a great front desk friendly staff

Date: 5 months ago

Review №15

Rating: 5

Fantastic location. Close to all key amenities and social activities. Walking distance to shops, lake, theatre, Spacious rooms. Shower pressure a bit low and no pm or evening dining otherwise perfect. Rooms: Office desk, couch, Large screen TV, full size fridge. 2 plate hob and microwave. Dining table. Nearby activities: Shops, cafes, restaurants, bars, gym, lake, concert venue, Walkability: All amenities within walking distance. Lake, canoeing, paddle boarding, cycling, trails, woods, restaurants Food and drinks: Breakfast only. No lunch or dinner dining facilities. Small market in house. Lots of dining within 5 minutes walk. Kitchen if you like to cook. Full size fridge.

Date: 5 months ago

Review №16

Rating: 5

Great stay with friendly staff. Walking distance from the Cynthia Woods Pavilion center.

Date: 5 months ago

Review №17

Rating: 3

Date: 6 months ago

Review №18

Rating: 5

Good stories and good family atmosphere

Date: 6 months ago

Review №19

Rating: 5

Date: 6 months ago

Review №20

Rating: 3

Date: 6 months ago

Review №21

Rating: 5

Date: 6 months ago

Review №22

Rating: 5

Very nice location close to Woodland Mall. The hotel is reasonably priced. There is security in the parking lot. There is a $12 a day parking fee. The room I was in only had one closet door, and there was no lotion provided, but there was soap, and the shower amenities soap, shampoo, and conditioners. Overall, everything in the room was well kept. Well maintain in the hotel. Nice carpet in the hallways, very friendly staff.

Date: 6 months ago

Review №23

Rating: 5

Great experience as always Rooms: Very spacious Rooms : 5/5 |

Date: 6 months ago

Review №24

Rating: 5

Date: 7 months ago

Review №25

Rating: 4

Date: 7 months ago

Review №26

Rating: 5

Date: 7 months ago

Review №27

Rating: 4

Date: 8 months ago

Review №28

Rating: 4

Great location and plenty within walking distance. Rooms were very clean and the cleaning staff were very friendly. We had a nice suite with a fireplace for three weeks. Breakfast was decent but they don t keep the coffee out all day like most Residence Inns. Laundry is $1.50 to do on your own. They have a nice gym with full equipment and weights and an indoor pool. The ladies at the front desk were nice and helped me out when I got locked out of my room because my front door lock s batteries died. Maintenance was up right away and was able to get me in and have the door lock fixed. Rooms: Clean, spacious rooms with plenty of amenities and well stocked kitchens. Nearby activities: The large Mall, theater, walking path along River, and some pretty spots are not too far a walk and an even shorter drive. Safety: Felt very safe. Well lit parking spots and trees surrounding hotel so it feels secluded. Walkability: Lots to walk too. Target, large Mall, theater, Post Office, Starbucks, several restaurants and strip malls within walking distance.

Date: 8 months ago

Review №29

Rating: 4

Breakfast was not good, tasted like it came from a box

Date: 8 months ago

Review №30

Rating: 1

I had the worst experience here and was treated so unfairly.

Date: 8 months ago

Review №31

Rating: 5

Very nice will be back! Rooms: Very nice. Nearby activities: Woodlands need I say more. Safety: Yes Walkability: Shops and restaurants very close

Date: 9 months ago

Review №32

Rating: 1

I missed my 5 bags of chocolates in the room refrigerator while checking out and I called hotel to check if they can give it to my friend so I can collect from my friend. They said they didn t find any chocolates in the refrigerator That was really shocking and disappointing to see they refused to give the chocolates back and lied about the fact. This is really not the service I was expecting from a Marriott chain hotel and they brought my trust down.

Date: 10 months ago

Review №33

Rating: 5

Rooms: Good myth. It has a pantry, sofa. Its spacious.

Date: 10 months ago

Review №34

Rating: 5

Date: 11 months ago

Review №35

Rating: 2

We were upgraded from a king room to a queen suite.

Date: 11 months ago

Review №36

Rating: 4

Great place. Good pool.

Date: a year ago

Review №37

Rating: 5

Date: a year ago

Review №38

Rating: 1

Bad experience. I stayed for 4 days, when I arrived they gave me another type of room than the one I had requested, they told me there was none and they would change me in the afternoon, so they did but the air conditioning was very noisy, they changed me again and the same thing... Afterwards they told me that this is the last time they will change me (as if it were my fault, instead of apologizing) they took me to one that didnt have air conditioning, when I got to the room I told them but they told me that it did work. , I went for the hotel technician and it really didnt help. In the end they fixed it (I demanded that they lend me the technician until it was fixed) and the end of the stay was fine. I did not receive an apology for the inconvenience, I was late twice for the appointments we were going to due to moving rooms, there are two emails that I wrote to them and they did not answer them... very bad

Date: a year ago

Review №39

Rating: 4

Date: a year ago

Review №40

Rating: 3

Do not normally stay at this location, and it was apparent why. Peeling wallpaper, not a single usb charger in the room, only 2 well worn towels, only creamer for coffee was coffee mate, etc. This hotel cuts corners, and with another much better Residence Inn less than 1/4 mile away on Market St., dont recommend staying here.

Date: a year ago

Review №41

Rating: 4

Date: a year ago

Review №42

Rating: 5

Great place to stay Spacious, friendly atmosphere. Rooms

Date: a year ago

Review №43

Rating: 5

Great

Date: a year ago

Review №44

Rating: 4

Date: a year ago

Review №45

Rating: 3

Trash from previous guests still in room. When trash was picked up, the failed to replace the liner. Breakfast was nice. Especially having non-pork options. I didnt like that we had to pay to park in the hotel parking lol

Date: a year ago

Review №46

Rating: 5

Did a concert at the pavilion... super close and breakfast included Rooms: Great space also a pool Rooms : 5/5 |

Date: a year ago

Review №47

Rating: 5

Date: a year ago

Review №48

Rating: 4

Date: a year ago

Review №49

Rating: 5

Nice and quiet place for relaxing.

Date: a year ago

Review №50

Rating: 2

Asked for towels twice, never received them. The room was half cleaned. For the amount theyre charging, the Service and cleaning couldve been better. Last visit there wasnt a parking fee, didnt mention the fee for booking. They tell you upon check-in and its additional $10 a day

Date: a year ago

Review №51

Rating: 5

Clean rooms, comfortable beds, beautiful pool, generous breakfast, excellent customer service, safe area. I wish every hotel on our cross country road trip could be just like this one. Well done, Marriott.

Date: a year ago

Review №52

Rating: 5

Staff was friendly, room was clean, amenities were well maintained, breakfast was good!

Date: a year ago

Review №53

Rating: 5

Date: a year ago

Review №54

Rating: 5

Sweet! Rooms: Its like a home away from home. Rooms : 5/5 |

Date: a year ago

Review №55

Rating: 5

Very friendly staff, Mary and Kryz were really nice the rooms are nice, the gym is decent and the breakfast was good, overall a really great experience

Date: a year ago

Review №56

Rating: 5

Date: a year ago

Review №57

Rating: 5

We were greeted very warmly by the front desk and also, during our stay. Helpful, courteous and a seamless process staying and interacting with employees at this hotel. We will recommend this location and we plan to stay here when we are in the area.

Date: a year ago

Review №58

Rating: 5

Date: a year ago

Review №59

Rating: 5

Loved everything this is my familys new getaway. Girls at front desk, kitchen staff, Manager, housekeeping were all professional and friendly. We stayed in 2 bedroom suite this past Saturday and loved it! Has fireplace in living room. Full kitchen. Heated pool 24 hours and fitness room as well. Excellent breakfast especially omelet and baked sausage it was so good and waffles and yogurt with granola. My spouse and I spent much deserved alone time talking by the fire pit. My 17 year and 13 year old loved it. They have basketball court! Thanks you all staff for making our experience great. We felt blessed. Rooms: Clean and wonderful Nearby activities: Shopping dining skydiving center Safety: Very Walkability: Easy access Food and drinks: So many . Loved Babins, Gretas kitchen, and In and out burger it was best burger potty seasoned, grill taste #2 combo. Fries ok. Cheap price . Noteworthy details: Love it. Ice house also nice place you can watch theater screen outside like a drive in while you eat

Date: a year ago

Review №60

Rating: 4

Our room smelled like wet dog. The person in front desk was kind and switched our rooms. New room was better.

Date: a year ago

Review №61

Rating: 5

Date: a year ago

Review №62

Rating: 3

Great location and friendly staff. Pet friendly. Hotel is old. Bed are extremely hard spring boards, not comfortable. Couch was better. If thats your thing... you do you.

Date: a year ago

Review №63

Rating: 5

Date: a year ago

Review №64

Rating: 5

Date: a year ago

Review №65

Rating: 5

Nice placed location with great customer service

Date: a year ago

Review №66

Rating: 5

Date: a year ago

Review №67

Rating: 4

Fine stay. Clean, well maintained room. Very friendly, efficient staff. Fresh baked cookies in the evening were a nice touch. Super (albeit VERY busy) location, on north side of Houston. Breakfast was fine, about what is expected for chain hotel breakfast. Egg white option was a really nice surprise! The parking fee, for an unguarded, self park, is nothing less than a gouge, though. Best part? They never even asked if we had a car. Simply charged us. Didnt realize it, until wed already left & checked the bill.

Date: a year ago

Review №68

Rating: 5

The staff was very friendly. They always greeted us with a smile. The rooms were clean. Everything was 5 star.

Date: a year ago

Review №69

Rating: 5

Great place for the price. Nice staff and Continental breakfast was good too.

Date: a year ago

Review №70

Rating: 3

Nice rooms , helpful staff . Management need to reduce rates as they do not offer the refresh / full clean daily . No water or coffee in the reception area . No daily happy hour like other Residence inns - just all for profit sadly . Hilton or Marriott are my go to hotels. This one could do a bit better for the rates.

Date: a year ago

Review №71

Rating: 5

Nice hotel with good rooms and close to everything.

Date: a year ago

Review №72

Rating: 5

Date: a year ago

Review №73

Rating: 5

Stayed here a few times and like that just a short walk over to Market Street

Date: a year ago

Review №74

Rating: 4

Date: a year ago

Review №75

Rating: 5

Date: 2 years ago

Review №76

Rating: 4

Recommended residence

Date: 2 years ago

Review №77

Rating: 4

Residence Inn by Marriott Houston The Woodlands/Market Street

Date: 2 years ago

Review №78

Rating: 5

Date: 2 years ago

Review №79

Rating: 4

How can you possibly run a hotel with no ice machine available?

Date: 2 years ago

Review №80

Rating: 5

Date: 2 years ago

Review №81

Rating: 4

Date: 2 years ago

Review №82

Rating: 2

Ill start with I travel alot for work and Marriott is my brand of choice, so dont let this one review leave a bad taste for the brand. When I checked in, the hotel was nice, great location and friendly staff. Everyone was helpful and it was located walking distance to both the Woodlands Mall and Market Street. The room was actually nicer and had more than expected. Thats where the good points ended. First, my room was on the 2nd floor right next to the laundry (223) and throughout the night you would hear the washer/dryer buzzers going off. Then, there was the fact that when I checked-in no one informed me how housekeeping worked. So, after Friday night, I expected house keeping on Saturday as I saw them working their way down the hall. I left to go get lunch and upon my return... no housekeeping. I thought, thats fine Ill just grab an extra towel for showers. Sunday comes around and I put in a request for bedding and and extra towels through the Marriott Bonvoy app and get a call from the front desk, to inform me we only do house keeping Monday to Saturday by request, they should have told you at check-in. Ill send up some fresh bath towels and bedding and give you some points on your Bonvoy account. I thought that was fantastic and was the reason I stay exclusively at Marriott brand hotels. Well I wait around my room and nothing shows up. I go to dinner and come back to the hotel and still nothing. I checked with the front desk and was told we will send up towels and bedding right away, thats unacceptable - well you guessed it, nothing shows up all night or the next day before check-out. Overall it was my first disappointing stay at a Marriott brand hotel in 2yrs of traveling for work. Over promised and under delivered.

Date: 2 years ago

Review №83

Rating: 5

It is a long stay hotel, The service is good and the Breakfast too. The rooms have a refrigerator, stove, oven, sink and a table for 4 as well as a sofa bed. You can have 1 or 2 bedrooms with a full bathroom, which makes it ideal.

Date: 2 years ago

Review №84

Rating: 3

As a Bonvoy Elite member I stay at Marriott hotels regularly I must say the rooms here are fantastic. I stayed in a king suite beds were comfy furniture was nice and very clean as were the rest of the grounds. Everyone was friendly and helpful. The breakfast left alot to be desired but coffee was hot and fresh. On the downside upon check in I was told they were having a concert at the Pavilion the FOLLOWING night and I would have to pay extra to park on the hotel grounds as people use their parking lot to walk to the event. I totally get that would happen but why would I be charged to park give me the thing to hang on my mirror and tow all others why pass that fee on to your guests especially when no mention of this is made upon making the reservation and you do it on the night BEFORE the even that doesnt make sense to me AND you pass the charge on to the guest. I was very disappointed in their decision on that.

Date: 2 years ago

Review №85

Rating: 4

Great place!

Date: 2 years ago

Review №86

Rating: 5

Date: 2 years ago

Review №87

Rating: 5

I want to thank Victor for his excellent service and assistance that helped make my elderly parents stay like home! He was responsive with my communication (as i wasn t with my parents), he went above and beyond to help them, and accommodated many asks that i requested. Thank you!

Date: 2 years ago

Review №88

Rating: 5

Oh my goodness! What a great 2 bedroom suite we had when we came to see Jimmy Buffet s concert. And just a short walk to the pavilion and Marketplace. Everyone was so nice. The bed was super comfy, a fireplace even tho it was summer I had to turn it on. Full size kitchen. The breakfast was very impressive. Thanks so much. We will be back.

Date: 2 years ago

Review №89

Rating: 1

We stayed at this location on June 2nd. We checked in our room, dropped our belongings and headed out to dinner and a concert. When we returned for the night, the entire floor we stayed on smelled like gas. When we got to our room, it smelled even worse than it did in the hallway. We immediately left the room and as we walked down the hallway, we found many other people standing in the hallway. The lady at the counter informed us that the fire department had already been out twice. They determined there was not a gas leak but some sort of issue in the boiler room. We let them know the smell in our room was so bad we would not be able to sleep in that room. The hotel was full so they couldnt put us in another room. The lady at the counter was very frustrated from the night and did not accept that we would not be able to stay there. She would not call a manager. We let her know we would be leaving and did just that. We woke up the next morning to not only a charge for the night we didnt stay but another charge for $270 for smoking in the room. WHAT A JOKE! We dont even smoke and if we did, who in their right mind would go smoke in a room that smelled like gas. Hotel management has not returned our calls. Marriot Corporate opened a ticket. They never called us. I finally called and got to a manager at the corporate level today and she determined the charges are valid. What a complete joke. I would highly recommend booking anywhere else. You take a risk with your hard earned money by staying here. Should something go wrong, they will charge you more. What a shame. Marriot has lost a customer for life.

Date: 2 years ago

Review №90

Rating: 5

Good hotel, quite aged, but overall good value and great service.

Date: 2 years ago

Review №91

Rating: 5

Date: 2 years ago

Review №92

Rating: 5

Good location to attend a concert at the Woodlands, easy walk to the Market, the Mall and the Pavillion

Date: 2 years ago

Review №93

Rating: 2

We stayed at the Residence Inn by Marriott Marriott Hotels in The Woodlands, TX.After having dinner, we parked in a well lit parking space within the hotel parking area (that we were charged for). We woke up, headed to the car to get on the road only to notice, after starting the car, that BOTH of my catalytic converters SAWED OFF and STOLEN off of my sequoia. The hotel charged us for parking but has no cameras (inside or outside) to even aide in identifying the thiefs!!!! They don t even have a security guard for the parking lot they charge their guests to park in! How are your guests able to feel safe parking in your parking lot? After filing a police report, the officer informed me of 3 other catalytic converter thefts last night in the same area and this type of theft has been an ongoing issue in the area. Houston catalytic converters thefts have quadrupled since 2019 & an off duty cop,In Houston, was recently killed during a catalytic converter theft and yet Residence Inn by Marriott doesn t install cameras?!!!! These catalytic converter thieves are very organized and tow what they steal back to their superiors Marriott has got to be getting their cut from this too by deliberately not protecting their guests!! Although hotel rooms and amenities were beautiful, coming out to theft that took place on property that you had to pay to park in is horrible. I m disappointed in how poorly Marriott protects their guests.

Date: 2 years ago

Review №94

Rating: 5

Date: 2 years ago

Review №95

Rating: 5

We had a two bedroom suite and loved it I didnt go to the pool but my nephew did and love the breakfast will be back worth it and for ones with dogs we seen a few ppl there with theirs

Date: 2 years ago

Review №96

Rating: 5

Date: 2 years ago

Review №97

Rating: 5

Excelente lugar muy limpio y todo en orden , muy familiar , con accesorios de cocina si quieres prepararte alimentos , muy tranquilo nuestra estancia muy placentera y las personas que nos atendieron muy amables ., estamos muy agradecidos con Dios de avernos permitido llegar acá , y pasar un tiempo relajante ; lo recomendamos este lugar

Date: 2 years ago

Review №98

Rating: 5

Date: 2 years ago

Review №99

Rating: 1

The customer service receive from Frankie (front desk supervisor) was the worst I have ever received. She had a bad attitude both days, didn t greet us, didn t smile, didn t say sorry for the inconvenience, nothing, and she said she was the manager so there was nobody else that could help us.

Date: 2 years ago

Review №100

Rating: 5

Clean. Nice fire pit outside. Good amenities

Date: 2 years ago

Review №101

Rating: 5

Date: 2 years ago

Review №102

Rating: 5

Great hotel. Makes you almost feel like your in an apartment. Ive stayed here a few different times and its always clean and the staff is very polite

Date: 2 years ago

Review №103

Rating: 5

Date: 2 years ago

Review №104

Rating: 2

The beds are the worst, like sleeping on a board. Shame on you Marriott for the quality beds that you are providing. The staff and everything else was great but since I didn t sleep, you are getting a cranky, tired persons review.

Date: 2 years ago

Review №105

Rating: 5

Excellent

Date: 2 years ago

Review №106

Rating: 5

Date: 2 years ago

Review №107

Rating: 5

It was my first time at this inn Very comfortable and cozy. I will be back.

Date: 2 years ago

Review №108

Rating: 3

This place is pretty old.. rooms are simple... Im allergic to animals and as animal friendly this place is.. I ended up getting sick for 3 weeks.. after staying here one night.. I sincerely regret staying here.. I thought it would be cool to have a kitchen but it was not worth the $50 savings vs staying at a 4 star hotel.

Date: 2 years ago

Review №109

Rating: 5

this hotel is so amazing that we have another extended stay planned in november. the guys at the front desk are so wonderful, helpful and friendly! marriott should be grateful to have them representing the marriott brand. . we stayed in lovely 2 bed 2 bath apartment like rooms and it was awesome and comfortable. the hotel and rooms are spotless and housekeeping staff are so nice and do a great job. we never took advantage of the breakfast but heard it was great. the hotel is so convenient to restaurants and stores in the woodlands and located in a relaxing setting. we chose staying there in lieu of airbnb that we had also stayed in during a prior houston tripvisit.

Date: 2 years ago

Review №110

Rating: 5

Date: 2 years ago

Review №111

Rating: 5

Like at home!!!!

Date: 2 years ago

Review №112

Rating: 3

Date: 2 years ago

Review №113

Rating: 4

Date: 3 years ago

Review №114

Rating: 4

Date: 3 years ago

Review №115

Rating: 5

Literally feels like I ve been here for ever...months. Every employee from front desk to Roger (head of maintenance I think) every one has been so very kind and accommodating. My 1 complaint is this is the land of NO COFFEE The youngins begins the front desk are cute when they always ask: Did you want DeCaf..we have plenty DeCaf No, adorable sweeties at desk, DeCaf has no business near my coffee cup. Once I think about the $150/night and months here, No I don t think asking for coffee in the morning should be such an impossible feat!!! Where is the coffee here delivered from, Wish?!?! When it arrives once a week it s all DeCaf?!?! I ve never known any place to have such a coffee drought but this is ridiculous! What is happy hour btw? Is that where all the coffee I do not get is???

Date: 3 years ago

Review №116

Rating: 5

Date: 3 years ago

Review №117

Rating: 5

Enjoy our stay

Date: 3 years ago

Review №118

Rating: 5

Date: 3 years ago

Review №119

Rating: 5

Very comfortable

Date: 3 years ago

Review №120

Rating: 2

Hotel is good but as a pet friendly hotel the lawn should be mowed!!! It hadn t been mowed in sometime and the weeds and grass were over the dogs heads! We have to find a park to take them too. Yet we were charged extra- when we questioned the staff they said they couldn t find a lawn company in Houston Texas! A city with tons of lawn companies. This was unacceptable for a pet friendly hotel.

Date: 3 years ago

Review №121

Rating: 5

Date: 3 years ago

Review №122

Rating: 5

Date: 3 years ago

Review №123

Rating: 1

First impression was awful! The lawn had not been maintained and the weeds were over a knee high. Bathroom floor had hair on it. No support from the manager. Had to get Marriott involved.

Date: 3 years ago

Review №124

Rating: 5

Date: 3 years ago

Review №125

Rating: 5

Nice suites. Full kitchen and stocked with dishes. Comfortable and clean

Date: 3 years ago

Review №126

Rating: 3

Date: 3 years ago

Review №127

Rating: 5

Date: 3 years ago

Review №128

Rating: 4

A very nice place to stay close to all the shopping in The Woodlands at the mall highly recommended

Date: 3 years ago

Review №129

Rating: 5

I have stayed here pre-pandemic, and always was pleased with the accommodations. I felt safe staying here as the made the necessary adjustments for safety. Rooms are comfortable and help when having to work away from home.

Date: 3 years ago

Review №130

Rating: 4

The room was clean, nice kitchen area with modernized appliances. The bed was also pretty comfortable as well which is always a plus.

Date: 3 years ago

Review №131

Rating: 3

The rooms are awesome. We got a two bedroom suite, staying there during the freeze storm we had around Valentines day. The beds werent very comfortable though and while they advertise a breakfast buffet, after a year of covid-19, they havent updated their website information. We did not get breakfast after a $200 night stay. The shower was wonderfully hot though, and we were able to do laundry. I would have liked to have been advised upon booking about the no breakfast because of covid though

Date: 3 years ago

Review №132

Rating: 4

Date: 3 years ago

Review №133

Rating: 5

Almost stayed. During the recent freeze in Texas, I called to find a room for my son and his family, both first-responders. Fortunately, the power came on and did not need to stay there. The experience and their flexibility in the cancelation policy was generous. Even though they had a water pipe break due to the freezing weather, the customer service by Ana Reyes was so professional. In the midst of taking care of that, she was still calm and polite with me. Thank you.

Date: 3 years ago

Review №134

Rating: 5

Great for business travellers. Exactly what you expect and need.

Date: 3 years ago

Review №135

Rating: 5

Awesome

Date: 3 years ago

Review №136

Rating: 5

Date: 3 years ago

Review №137

Rating: 4

Great place to stay. We had a fully stocked kitchen, eating area, two bedrooms with two bathrooms, and living room area with a pull out couch. They also have a wonderful outside seating area with a fire pit, which was nice and cozy in the November colder weather. The reason why I did take a star off was because both times we have gone... they were out of either the body wash or hair products.

Date: 3 years ago

Review №138

Rating: 5

Room and service was awesome!!!!! Would def stay here again

Date: 3 years ago

Review №139

Rating: 4

Date: 3 years ago

Review №140

Rating: 3

Date: 3 years ago

Review №141

Rating: 5

Stayed here for six weeks. Rooms were great. Beds were comfortable. Dog friendly hotel. Friendly and courteous staff. Lots of places to eat around the area and plenty of shopping.

Date: 3 years ago

Review №142

Rating: 5

Date: 3 years ago

Review №143

Rating: 2

Carrying multiple things and dingbat at the front desk stands there and watches you struggle to get thru the doors. Appreciate the help. The did have handicap buttons, hard to know when there are 40 other signs and postings. So not something i was going to muddle thru all the garbage they had over the doors and windows.

Date: 3 years ago

Review №144

Rating: 5

Date: 4 years ago

Review №145

Rating: 5

Great stay. Great, friendly staff.

Date: 4 years ago

Review №146

Rating: 5

Date: 4 years ago

Review №147

Rating: 5

Very good place to stay. Staff are friendly and helpful.

Date: 4 years ago

Review №148

Rating: 5

Date: 4 years ago

Review №149

Rating: 5

Amazing place, friendly staff, good service and good protocols for COVID-19. I would totally come back

Date: 4 years ago

Review №150

Rating: 5

Great place, very clean and comfortable. Very helpful staff. I have stayed there before and will stay again. Thank you!

Date: 4 years ago

Review №151

Rating: 3

Reception wasnt too helpful or friendly. Rooms were clean.

Date: 4 years ago

Review №152

Rating: 2

Terrible stay. Dirty, dingy, dark room. Stains on carpets, shower curtain, etc. and mold in the bathroom area. No recognition of Bonvoy elite status (in this case Ambassador Elite). Rude indifferent general manager and employees, who don t really seem to care about guest well-being or rectifying a situation that was raised to them (in my case, I had asked for a change of rooms, but they did not accommodate, despite the disgusting depressing room. Will not return to this property. Added a star for the location and positive attitude, helpfulness and disposition of one of the front desk employees, Kathy.

Date: 4 years ago

Review №153

Rating: 3

Super nice rooms with a kitchen and all. Giving them 3 stars purely because the breakfast was terrible. They literally only had Jimmy Dean sandwiches, nasty yogurt and cheap muffins.

Date: 4 years ago

Review №154

Rating: 5

Best Inn ever. Great beds and clean.

Date: 4 years ago

Review №155

Rating: 5

Rooms are amazing. They have streaming options on their TVs for Netflix, Amazon, ect. Staff was prompt and helpful. Paul Mitchell soaps and shampoos! Love it!

Date: 4 years ago

Review №156

Rating: 5

Good clean, u love it, would come back

Date: 4 years ago

Review №157

Rating: 5

Date: 4 years ago

Review №158

Rating: 5

Date: 4 years ago

Review №159

Rating: 4

Hotel room has two separate rooms. Tv and couch room and separate door to the bedroom. Indoor pool. Location is 5/5. It would be a five star but the bed and pillows have been terrible for me.

Date: 4 years ago

Review №160

Rating: 4

Date: 4 years ago

Review №161

Rating: 5

Date: 4 years ago

Review №162

Rating: 5

Date: 4 years ago

Review №163

Rating: 5

Date: 4 years ago

Review №164

Rating: 3

I like that they have a full kitchen and all but the beds are really not that comfortable. The towels are also not the best really. Not sure if there was a problem with the AC but when we set it to 70 it just stayed on the whole night. The couch is pretty hard as well.

Date: 4 years ago

Review №165

Rating: 5

Date: 4 years ago

Review №166

Rating: 5

Date: 4 years ago

Review №167

Rating: 5

Id give 6 stars, if I could! This is by far one of the best hotels Ive ever stayed at. The staff was extremely understanding and accommodating to our familys needs. The room was huge and very clean. Housekeeping was timely and thorough.

Date: 4 years ago

Review №168

Rating: 5

Date: 4 years ago

Review №169

Rating: 4

Date: 4 years ago

Review №170

Rating: 4

Date: 4 years ago

Review №171

Rating: 5

Date: 4 years ago

Review №172

Rating: 3

Date: 4 years ago

Review №173

Rating: 5

Date: 4 years ago

Review №174

Rating: 4

Date: 4 years ago

Review №175

Rating: 5

A very nice property. Clean, updated and in a nice location.

Date: 4 years ago

Review №176

Rating: 1

Date: 4 years ago

Review №177

Rating: 5

The best hotel in Houston

Date: 4 years ago

Review №178

Rating: 5

Date: 4 years ago

Review №179

Rating: 4

Date: 4 years ago

Review №180

Rating: 5

Stayed here for a month during a business trip. Liked the location and service.

Date: 4 years ago

Review №181

Rating: 4

Date: 4 years ago

Review №182

Rating: 5

Date: 4 years ago

Review №183

Rating: 5

Date: 4 years ago

Review №184

Rating: 4

Date: 4 years ago

Review №185

Rating: 5

Date: 5 years ago

Review №186

Rating: 5

Nice Hotel

Date: 5 years ago

Review №187

Rating: 4

Date: 5 years ago

Review №188

Rating: 5

Date: 5 years ago

Review №189

Rating: 1

Date: 5 years ago

Review №190

Rating: 4

Date: 5 years ago

Review №191

Rating: 4

The best hotel if you like to have space and cook your own food.

Date: 5 years ago

Review №192

Rating: 5

Date: 5 years ago

Review №193

Rating: 1

I was kindly contacted by email the day before our arrival by R.S., the front desk supervisor. She wanted to make sure I had the perfect stay and would be willing to recommend the hotel after we left. When we arrived the room was very unclean. The shower had shoe prints in it, which means the housekeeping stepped with their shoes in the place where we shower with bare feet. Couches were dusty. The room had obviously not been cleaned. There were multiple bugs and spiders that we killed. The place was absolutely unacceptable. I contacted R.S. to complain and she literally never responded. I had to call housekeeping and ask for them to completely re-clean the room. It s been 24 hours since I checked out and I have still never been contacted by anyone. Not one word. Dirty, old hotel, skip this one and stay next door at the Hilton Garden. It s much much nicer, newer, cleaner, and the staff actually respond when something goes wrong.

Date: 5 years ago

Review №194

Rating: 5

Best place Ive stayed in the States. Ill return.

Date: 5 years ago

Review №195

Rating: 5

Amazing facilities. Would gladly stay there again.

Date: 5 years ago

Review №196

Rating: 4

Date: 5 years ago

Review №197

Rating: 5

Date: 5 years ago

Review №198

Rating: 5

Date: 5 years ago

Review №199

Rating: 5

Date: 5 years ago

Review №200

Rating: 5

Date: 5 years ago