Encompass Health Rehabilitation Hospital of Sugar Land

Review №1

Rating: 1

Date: a week ago

Review №2

Rating: 5

This place is excellent!! They work hard to work you hard!! No pun intended! They treat you with the utmost respect and the lunch room staff are awesome! And will take time if you take time! Rate this place a

Date: a week ago

Review №3

Rating: 5

They made all the difference in getting me back on my feet after total knee replacement surgery. I cannot say enough good things about them. Highly recommended!

Date: a week ago

Review №4

Rating: 5

My name is Tara Merchant. Encompass has been an essential part to my sister Julie s recovery. The staff is so attentive and are always making sure their patients are taken care of. The facility is very clean and has a great room setup. My sister was well taken care of while she was recovering from her knee replacement surgery. The facility is close to home that made it easy for me to visit after work . We couldn t be more grateful for Encompass and would recommend over and over again! Her doctor Dr Maccini was very caring and supportive guiding her through her recovery and motivating her. Her case Manager Vanessa has gone above and beyond assisting with home health services. Feel very blessed. A big shout out to all at Encompass

Date: 4 weeks ago

Review №5

Rating: 5

I highly recommend Encompass. Far and away the nicest facility I ve visited. The staff took great care of my grandma. From reception to the therapists, everyone was warm, attentive, and helpful. Thankful for this place and the people here for rehabbing my grandma.

Date: a month ago

Review №6

Rating: 5

The folks at encompass were amazing as is the facility. I couldn t be more happy with her care and the compassion of the staff. Not only to her but her visitors as well. An amazing place!!

Date: a month ago

Review №7

Rating: 5

Encompass has been an essential part to my grandma s recovery. The staff is so attentive and are always making sure their patients are taken care of. The facility is very clean and has a great room setup. My grandma has bragged on the food almost everyday and that has definitely helped her get stronger getting back into good ratings habits. We couldn t be more grateful for Encompass and would recommend over and over again!

Date: a month ago

Review №8

Rating: 5

Very good place to choose for your rehabilitation. This is 2nd time my husband comes to this place for his rehab. He had a stroke 5 yrs ago and came here to get better and get back to almost normal life. Last month he fell and suffered.We came here and again PT and OT tried their very best to help him. They even went the extra mile to find a way to solve the problem. My husband was trying to test those demo to find out which one is best for his needs because it s a demo and it was way bigger than his normal shoe size and we came to the point of giving up. Mr. Efisa passed by and not hesitate to lend us his shoe to help out my husband in his PT session. (Mr.Efisa walked around with only 1 shoe) It really touched my heart. Encompass s has a very clean environment. Good experienced staff. Easy parking and close to grocery stores shopping for your needs. I am very pleased with the quality of their service

Date: a month ago

Review №9

Rating: 5

PT and OT was outstanding. I am a retired nurse and received very good care.

Date: a month ago

Review №10

Rating: 5

Update: so grateful to case manager Claudette Rochelle for her help with completing FMLA forms for my spouse. It s comforting to know Encompass Health Sugarland s value of caring continues even after you re discharged. Thank you so much Ms Rochelle. I appreciate you!! Well kept grounds and facility; friendly and respectful staff, professional nurses, not too high a nurse: pt ratio/ we didn t have to wait too long for assistance. My husband liked his physical therapists and they were firm but friendly with him. We had a lot if respect for their expertise. We found the food to be good and of the same quality I d serve at my own table. The doctors were accessible and approachable when available. leadership is right on site and focused on your satisfaction! The first day we met everyone on the team including a person in the leadership team. Megan followed up at discharge to gauge our satisfaction and take notes on concerns/complaints. I was surprised but pleased with this attention. Hopefully rehab will never be needed again but if it is, we d have no problem returning to this location although we live a good 35 minutes away. Of note, they are firm about following the daily activity schedule- no sleeping late unless it s the weekend! - they are serious about your rehabilitation.

Date: 2 months ago

Review №11

Rating: 5

I highly recommend this facility. I was treated with respect and great care. Their team went above and beyond to encourage and support a common goal to prepare me to continue to heal from home. The entire staff worked to help me when I was very sick. The best way to describe this place is that it was a Disney world experience for rehab. Clean facility and caring staff. I am still recovering at home, but I met some of my hero s in my time there and would highly recommend them to anyone.

Date: 2 months ago

Review №12

Rating: 5

Date: 3 months ago

Review №13

Rating: 5

Date: 3 months ago

Review №14

Rating: 5

My father-in-law completed 2 weeks of rehabilitation, after being on ECMO for Covid-Pneumonia. After many months of hospital stays and 2 hospitals, being here was a breath of fresh air. Every single employee from the front desk to the therapist truly cared and was always smiling and ready to help! By the end of the 14 days, multiple workers recognized my infant daughter who came to see James, and would have conversations with my FIL regarding his hobbies. My main concern, was my FIL getting to see my daughter since she was not allowed in ICU for 3 months. Encompass went above and beyond to address my concerns and requests. I cannot recommend them enough. If you have a loved one in need of care, send them to Encompass!

Date: 3 months ago

Review №15

Rating: 5

Date: 3 months ago

Review №16

Rating: 5

Encompass did a great job of taking care of me and getting back on feet again. I had an 8 hour back surgery and once I was transferred from the hospital to Encompass the PT department did an excellent job. Work me really hard to are I was able to go home and take care of myself. I would recommend Encompass, the only issue I had was there bed are no very comfortable at all.

Date: 4 months ago

Review №17

Rating: 5

The best hands down. They I was treated from before admission during admission and my stay was excellent all around. From the doctors, nurses, nurse aides, cafeteria staff down to the custodians was excellent. Now the food wasnt so good for me because I am a picky eater. I recommend this rehab to anyone whos needs rehabilitation. Which I already have. If I need rehab ever ago I would definitely be coming back

Date: 4 months ago

Review №18

Rating: 5

Was an amazing experience been at that place. All personal are very passionate about their work

Date: 4 months ago

Review №19

Rating: 5

Date: 4 months ago

Review №20

Rating: 5

My father was sent here for rehab and the experience was very good. I appreciate the care and attention he received during his stay.

Date: 5 months ago

Review №21

Rating: 5

Staff was wonderful! Both Occupational and Physical therapy teams are second to none. Corey with OT and Kerin with PT were attentive, gentle, and motivating. Their attention to detail of my injury and abilities certainly helped make my transition back to FL much better. Nutrition was excellent as well. Stephanie, my case manager, was very sweet and extremely thorough with both myself as well as my family.

Date: 5 months ago

Review №22

Rating: 5

Date: 5 months ago

Review №23

Rating: 5

Spent 3 weeks here and the staff is amazing. West, Virgil, Palak, Mario are the best, go above and beyond and always with a smile. Thanks Lee and Dr Cao for helping me get to my next level Just spent another 2 weeks at Encompass and now I am able to take steps I want to thank the staff for helping me reach another level Shout out to the staff but special shout out for above and beyond service to Lee, Dr. Cao, my therapist Palak and Mario for always pushing me to my fullest Shout out to West, Virgil, Rosalyn, Lisa on the food staff Each time I leave being able to do better Thanks I recommend this facility to anyone who is trying to rehabilitate to the fullest

Date: 5 months ago

Review №24

Rating: 5

Date: 6 months ago

Review №25

Rating: 5

My mother in law had strokes and needed inpatient rehabilitation. Encompass hospital exceeded our expectations in her recovery! The staff kept her happy which is not easy even under normal circumstances.

Date: 6 months ago

Review №26

Rating: 5

My son was admitted after a TBI, the staff was so supportive and knowledgeable. They were as invested in my son s recovery as I was as his mother. He made such progress with the entire entourage of staff working towards the same goal. All departments had such great communication which makes for the best patient care. Not to mention the entire buildings staff is super friendly and the food was EXCELLENT. 10/10 recommend bringing your loved one for therapy.

Date: 7 months ago

Review №27

Rating: 5

My dad has been at Encompass for the past 2 weeks and the staff and administration have been nothing short of amazing. They have held our hands through a very stressful situation and have worked closely with us to help get our dad stronger and ready to be successful at home.

Date: 7 months ago

Review №28

Rating: 5

Great place to work and I would not send my loved ones anywhere else. This team has an amazing group of professionals. I started working here after my grandfather had a successful stay here and I am very proud to be a part of this team.

Date: 7 months ago

Review №29

Rating: 5

My mother is currently 89. Over the past several years, shes been in and out of Encompass for rehab from hospital visits. Shes always come out way stronger than when she went in. The staff is amazing. Of course the PT / OT staff is great! They put her through workouts all day and did wonders! Stephanie one of her OTs was like an adopted daughter. Were Filipino, and the kitchen staff was amazing with the food. When they found out that mom was FIlipino, they accommodated for a Filipino meal for her when possible to help her feel at home even for just a meal. Wes, the manager and his staff were great!!! From the reception desk, to the PCAs, all were awesome. If I were to be overly picky, the doctors and case management were good, but not as outstanding as the day-to-day hands on staff.

Date: 7 months ago

Review №30

Rating: 1

Hi, I was transferred from MD Anderson after undergoing a Urostomy operation . I earlier had a colostomy as I am suffering from cancer. When I arrived at Encompass, I was happy to see the large room size and the bed was comfortable. However , here is the bad part. Both the colostomy or urostomy did not stay for more that 6 hours. Now since I have had the colostomy for more than 2 years, I am reasonably competent with how to fix the bag- however the recent urostomy prevented me from doing so. You can imagine my discomfort when I had to call the nurses for either fixing a leaking urostomy or the colostomy. This issue persisted for more than 2 weeks that I was there. I came to the conclusion that the equipment at Encompass was old and past the expiry date - that is the reason the adhesive did not take effect. Secondly , I used to complain that my leg was paining a lot and when I happened to visit MD anderson for a follow up - they at once send me for an CT scan - where in it was disclosed that there was a blood clot . Encompass did not impress me

Date: 10 months ago

Review №31

Rating: 5

We have had family and friends cared for at this facility and let me tell you, they truly care. The staff has gone above and beyond to care for not only the patient but also the extended family. Thank you Encompass!! Highly recommend!

Date: 10 months ago

Review №32

Rating: 5

The staff is amazing!

Date: 10 months ago

Review №33

Rating: 5

I highly recommend this facility for inptatient rehab. The staff is incomparable especially the PT and OT staff. The facility is clean, the food is great, and rooms are very comfortable.They give the utmost care. Afterweeks i went from bedridden to walking onmy own again.

Date: 10 months ago

Review №34

Rating: 5

I have had 5 different friends/family members stay at this hospital. I m a retired nurse and I must say the care is exceptional. The doctors, nurses, therapists and all other staff are top notch. From the moment you walk in the hospital you feel the warm nature of the staff. The nurses are very attentive to the needs of the patients. And everyone is smiling and so friendly. Working in healthcare for 40 years and I know a good hospital when I see one. If you don t want to take my word, then come to the hospital and see for yourself. I believe you can have a tour scheduled. Thank you so much for caring for my friends and family.

Date: 11 months ago

Review №35

Rating: 1

This is the worst facility ever, the staff is rude, don t even say hello and the food sucks! They stole two of my moms jewelry, an antique necklace and an antique ring. The person taking care of her missed a vein and she bled all over the foot.The room for very unkept and messy. I would never recommend this place to anyone!

Date: 11 months ago

Review №36

Rating: 5

My father stayed here, couple of months ago for a one week stay We were extremely happy with service and care provided to my father around the clock My father was met by a team of healthcare professionals daily to help on his road to recovery The food was exceptional at the rehab as well. They were kind enough to provide extra trays for family staying with the person undergoing rehab as well

Date: 11 months ago

Review №37

Rating: 5

My father was at Encompass after brain surgery for Neuro Rehab. The staff and facility was wonderful. He did great at getting back to his normal activities and able to be back at home in no time. I would recommend Encompass to anyone who has a need for rehab.

Date: 11 months ago

Review №38

Rating: 5

My aunt stayed at Encompass after a stroke. She went there unable to do much for herself after being completely independent prior to her stroke. After 3 weeks she walked out of there a whole new person. The staff was so friendly and caring. The therapists were great and were very patient with her. The nursing staff and doctors were wonderful especially Dr. Durgam. Even the food was good! I would definitely recommend Encompass Rehab to all my friends and neighbors.

Date: a year ago

Review №39

Rating: 5

Date: a year ago

Review №40

Rating: 5

I would like to really thank all the staff especially the hospitalist, occupational therapists, and the physical therapists who helped my mom greatly improve her condition. This rehab center work with patients as their own family members it was a great experience and would definitely recommend

Date: a year ago

Review №41

Rating: 5

I stayed at Encompass for around a month. From the moment I got there the staff was AMAZING. They made accommodations with my therapy times so i could still work from my room and not get behind at my job. My physical and occupational therapist Stephanie and David went above and beyond everyday. I can t even find the words for my main nurse Akua. She consistently went beyond her duties to make sure not only was i comfortable but anyone that came to visit me. She was a very big part of my mental health while i was there. The kitchen staff always made sure i had a good meal and some snacks to get through my day. The kitchen customer service was top notch. Multiple members came and checked on me throughout the day and before they left for the day. Words will never be able to express how grateful I am for this team getting me back to where i needed to be. I HIGHLY recommend Encompass Sugarland!!

Date: a year ago

Review №42

Rating: 5

Have highest praise for the staff, therapist & CEO Bindu. My mother was @ Encompass for 10days each member of the staff & therapist took wonderful care of her

Date: a year ago

Review №43

Rating: 5

Encompass Health is a great rehabilitation facility with a compassionate staff. Their management team is extremely professional and caring. It s rare that the elderly have such a positive experience at healthcare facilities.

Date: a year ago

Review №44

Rating: 5

Encompass is an amazing facility with caring and compassionate Staff, Nurses, Doctors, and Executive Leaders! Encompass has helped my family in so many ways! My father had his rehab there after some sever heart issues. Everyone was amazing and he is on the road to recovery due to Encompass! My aunt had a severe fall and hip surgery. It was the kindness and care of Encompass that helped her to rest and recover. I never wish anyone to go through tough times and dealing with health conditions of loved ones. If you do, Encompass is a place that will help your family and loved ones reestablish their health and recover.

Date: a year ago

Review №45

Rating: 5

My husband had a stroke in January of this year and needed to go to a rehab, We were giving a list by the hospital for different skilled nursing facilities, I visited five in my area in SugarLand and three of them had beautiful facilities but seemed to be short of staff and PT, OT, ST, was going to be merely one hour at the most , our main interest was to have my husband who is 81 have a true rehab and not go to stay in a bed most of the day. Our daughters started seriously looking outside of the list giving to us , and found out about a place called ENCOMPASS, the reviews were very good so I decided to visit the premises. As soon as I went in it was the I really like this place Christopher at the front lobby with a big smile and so welcoming got me and appointment for a tour and I was in awe of the place. To make the story short, my husband was there for almost three weeks, the therapist s Rebeka and Tess with their happy and positive actitudes constantly and every single day , working with him a little more towards the goals ( my husband was walking with a walker but the stroke left him unable to use his right leg and arm ) and when he left those goals were met, I just can t emphasize enough the amazing job this therapist s and their team did for and with my husband . So thank you to the whole facility , from the kitchen chefs , with their great and good variety of meals, to the servers with such a nice disposition , the cleaning ladies. Wess the kitchen manager ,Amazing Nurses, always on top of the medicine schedules, and monitoring Marisol, Katrina, Mitzy and all of them. Servers, Lisa, Tina, Suzy, Cristina, Jonathan . I forget all the names of the people of the facility that helped us go trough this stay but all so nice and helpful . The only thing that I would recommend is if breakfasts could be a little later for the patients at least on the weekends. Gratefully yours Grace& Bill

Date: a year ago

Review №46

Rating: 5

Excellent care. Focused rehab training. Got home in one week.

Date: a year ago

Review №47

Rating: 2

If they try to discharge you before you are ready, ask for an appeal. They often try to kick patients out early to spend less on patient care and pocket what is not used. Example, your insurance company will pay them for a 20 day stay & they will try to kick you out after 10 days. Know your rights. If you feel you are being discharged too soon, ask for an appeal from your case manager.

Date: a year ago

Review №48

Rating: 5

I stayed here for 2 weeks. The staff is very good and they took excellent care of me. Jeff and Jan the physical therapists were awesome. They knew when to push and when not to. Jennifer RN figured out how to work my huge and barbaric brace and that helped a tremendously. The kitchen cooked great food! I was surprised at how good it was! I was envious that they cooked corn muffins so beautifully and tasty.

Date: a year ago

Review №49

Rating: 5

Encompass Health is a wonderful place for rehab, after-hospital care, and preparation for returning to normal day-to-day life. They have a compassionate staff, excellent management, and a clean and professional facility.

Date: a year ago

Review №50

Rating: 5

Two weeks ago I had a stroke. I was transferred to Encompass Rehabilitation hospital , Sugarland. The care I received was excellent here. Doctors, nurses,Therapists(OT/PT) are exceptionally top class professionals. Today I got discharged from this rehabilitation facility. I am extremely happy with the care I received. I recommend this facility to any one needing a rehabilitation center .

Date: a year ago

Review №51

Rating: 5

My mom was here after her car accident, everybody here was so nice and supportive, special thanks to Dr. Cao her doctor and Vanessa her case manager, and all the nurses, nurse techs and therapists there

Date: 2 years ago

Review №52

Rating: 5

Vanessa Baylis-Valery,Case Manager/Social Worker I would like to thank Vanessa for the outstanding service she provided for Mr. Ashton( discharged 6/24/22. Her skills,communication and assistance she provided to the family was impeccable. Barbara Hurd

Date: 2 years ago

Review №53

Rating: 5

I had a parent stay here for almost two weeks after surgery. Everyone on the staff was extremely professional and super friendly. Every question we had was promptly answered by the appropriate staff member. I would gladly recommend Encompass to any person in need of OT and PT care.

Date: 2 years ago

Review №54

Rating: 5

My sister-in-law spent more than a week in rehab after surgery from mutiple fractures on her foot. Entire staff, all the way from CEO down, where extremely pleasant and caring. She was discharged with more than expected improvement from the tharapies during her stay. I highly recomment Encompass Sugar Land.

Date: 2 years ago

Review №55

Rating: 3

I was a patient here after a traumatic fall. The OT and PT was exceptional, though the first day was a bit rough during the evaluation. The therapy teams work and encouragement gave me the strength and confidence to do more on my own. The nursing and support staff were generally terrible. I spoke with administration daily and it didnt seem to make much difference, as there were staff I asked not to have and they were switched out that day, but then back the next. I wasnt able to get up or down on my own, and was left for long periods of time in pain, needing to go to the bathroom, or needing food/water. If you are able to get in and out of bed on your own, and need the intensive therapy, its probably a good option as long as you go in knowing. If you cant, then it helps to have someone there with you as often as possible.

Date: 2 years ago

Review №56

Rating: 5

Not in my wildest dreams would I ever have thought Id be able to work around a group of people that care so much about the patients well as there employees. From the CEO on down they arelly good and solid people. Everyone strives to have a non toxic environment and it just works...mind blown!!!! I can honestly say it is refreshing to know that you dont have to worry about drama, especially in a hospital setting.

Date: 2 years ago

Review №57

Rating: 5

Thank you Encompass Health Rehabilitation Hospital of Sugar Land for your excellent care and service during my 14 day stay after hip replacement surgery. The nursing staff, wound care staff, therapy team, admin team, and cafeteria staff were amazing and deserve these five gold stars. Thanks so much for your kindness. I will never forget you.

Date: 2 years ago

Review №58

Rating: 5

Encompass health is the place to be if you need rehab and care. We cannot thank Bindu and her staff enough for the care our mom received. This includes the nutritionists, the case manager, the food service attendant, and all nurses and assistants. They were all so caring and attentive. The Rehab staff were the best Ive seen with their patience and skills. Becka, Tess, Kiran, and all the nurses and weekend staff made her feel well cared for and took into account her demetia when working with her. She would not have recovered as well as she did if it was not for them. We are blessed to have the experience that Encompass provided.

Date: 2 years ago

Review №59

Rating: 1

This is the worst place I have ever seen. They make you think it s going to be great until you get there. No communication between anyone, the whole staff is so unfriendly, they will not even speak to you. They don t even tell you where the ice and water machine. Or that they have a cafeteria you could buy from. The food is totally disgusting. The staff is so unprofessional and could care less. We had to go in a van to Richmond to get a CT at Oak Bend, it took over 4 hours because they never sent the order over and kept lieing that they sent it 4 times when I m standing in front of their fax machine for 2 hours. My mother was crying. Then she caught pneumonia and got a UTI while there so had to back into the hospital with bruises all over her whole body. Please do not go here.

Date: 2 years ago

Review №60

Rating: 5

During my moms 10 day stay at Encompass the medical staff provided service beyond my expectations. The day & nightshift staff treated her with compassion, patience, love & positive reinforcement. They truly treated my mom like family. The Physical Therapy & Occupational Therapy team encouraged my mom when she did not have the desire to walk. They helped my mom walk again!! Also, we stayed with my Mom during her time there and the staff made sure that we were comfortable & taken care of. We spent thanksgiving in the hospital & staff fed a delicious meal! Leadership also came in to check on us to make sure all of our needs were met. May God continue to shine thru Encompass and their staff. Thank you Encompass!

Date: 2 years ago

Review №61

Rating: 4

Date: 3 years ago

Review №62

Rating: 5

Date: 3 years ago

Review №63

Rating: 1

My sister had a stroke she was listed as a fall risk they left her alone unattended. She fell and cut her eye. She had to be transported to medical center. They never apologized, they told us if she wasnt back within three days they would give her room away. They would not give the family a copy of incident report.I would not give them less than a zero rating rude people.

Date: 3 years ago

Review №64

Rating: 1

OT left my relative who suffered a severe stroke and is unable to move or speak unattended and unsecured in a wheelchair. My relative fell and hit her head on the floor and was left for god knows how long bleeding on the floor due to sheer negligence

Date: 3 years ago

Review №65

Rating: 5

Thank-you to all the therapists/doctors/nurses. I drove for the first time tonight. Could not have done it without your care!!!

Date: 3 years ago

Review №66

Rating: 5

Date: 4 years ago

Review №67

Rating: 5

Amazing place to work, very empathetic staff and healing environment!

Date: 4 years ago

Review №68

Rating: 5

Thank you so much for the wonderful care of my grandmother, Annette!!!

Date: 4 years ago

Review №69

Rating: 5

Date: 4 years ago

Review №70

Rating: 1

My dad was admitted during the COVID pandemic, we werent allowed to enter facility. He had been having confusion due to hospital delirium. He started complaining of no feeling to his legs while a patient here, not sure how long this had been going on as we were only speaking over the phone, turns out my dad had a fractured spine. When he was admitted into Encompass, he was able to feel his legs..... and now he is a spinal cord injury patient with paraplegia to both his legs. And lets not mention the bed sores he developed while there. His memories are starting to come back to him now and he is stating that they were mean to him there. Is it true or not??? Due to his confusion it will be difficult to prove, but as his daughter and advocate, I will have it looked into

Date: 4 years ago

Review №71

Rating: 5

Admission process is excellent and my wife will be admitted today through the dedicated effort and hardwork of Ms. Lindsey.

Date: 4 years ago

Review №72

Rating: 5

Wonderful place to work. Caring staff that really believe in the patients they care for I personally had a family member who received care at Encompass Sugarland. Was a great experience with great outcomes.

Date: 4 years ago

Review №73

Rating: 5

Wonderful Place to be ,excellent Therapy, friendy professional Staff

Date: 4 years ago

Review №74

Rating: 5

My father was there for 2weeks after a traumatic brain injury. He was in a previous facility before coming here. This was the best choice I made for him. The staff was great and always had positive attitude The facility was very clean and physical therapy was awesome..a doctor was readily available if needed and they made sure he had everything he needed when discharged I was so grateful I was able to keep them for his continued treatment at home. As a nurse I have reccomend them many times

Date: 4 years ago

Review №75

Rating: 4

Very nice staff

Date: 5 years ago

Review №76

Rating: 5

The staff at Encompass Health Rehab of Sugar Land was beyond anything I was expecting for a Rehab center. My mom was taken there after staying at a Longterm Health Care facility where she was basically learning how to walk again after a spine surgery. When we walked in there I was blown away by how nice and clean it was and how good it smelled, there was none of that hospital smell, but a clean smell. The nursing staff that was in charge of her came in and introduced themselves and explained everything that was expected of her while there. Then they took pictures of any and all wounds she had come in with. The second they found out about a bed sore they immediately, explaining the level and that it never fully goes away but it was healing. Then we saw Dr Mike and he was awesome! Made us feel more comfortable and relaxed about her being there. Mom fell in love with everyone there including the PT and OT staff however a few she liked way more then others. She was lucky and only needed to be there a week while getting a little bit stronger and finishing out her IV Antibotics. Susin, the head nurse went out of her way to insure that the nurses that mom really liked worked with her when they were on shift and when we asked if mom could walk out of the hospital with her walker she agreed and was there with tears of joy with the rest of my family. I will always recommend this Rehab to anyone who needs one! Thank you to all who were involved in my moms healing!

Date: 5 years ago

Review №77

Rating: 5

Its real nice people are nice

Date: 5 years ago

Review №78

Rating: 5

Excellent all the way around.

Date: 5 years ago

Review №79

Rating: 5

I had hip arthroscopy and labral repair February 5, 2019. I wanted to be admitted to a facility that would take me in due to not having anyone to take care of me at home. I knew after surgery I was going to need aid, re-training in doing things around the house, physical therapy to strengthen my lower muscles. I started my search with Skilled Nursing Facilities (SNF) and I was not impressed with the facilities in my area. I had given up all hope until I decided to expand my search out of the Houston area. Thats when I found Encompass Health Rehabilitation Hospital in Sugarland. From the moment I spoke with someone on the phone to setup a tour I was impressed with the friendliness of the staff. I toured the hospital and I loved the fact that each patient had their own room with a private toilet and shower area (this is not common in a SNF!). I immediately signed up because the admissions team truly demonstrated that the hospital is there to do everything possible to provide therapy to their patients. I was admitted to Encompass a week after my surgery. From the moment I walked in I was greeted by Chris, concierge liaison, to being escorted to my room by Telma, nurse technician and having my evaluation with Kristin, RN everything went smoothly. I knew I had made the right choice with Encompass. I made it in time for dinner service that first day and dinner was delicious! All of the meals are rich in flavor and the meal was always an adequate serving size. Therapy started the next day and I was determined to do my best in achieving my goals in learning how to cope with my recovery amid my pain on my hip. My therapist Aubrey, occupational therapist, and Megan, physical therapist, are by far exemplary of the fact that they both truly care for the best outcome for their patient. I worked with other therapists and they too exuded patient friendly sessions and demonstrate care. Both Aubrey and Megan would focus on exercises that were keen to my recuperation of my hip. After therapy depending on what medicines and dosage you have a dedicated nurse will administer your meds in your room or even in therapy areas. The nurses rotate between two floors and I was cared for by such wonderful nurses like Kristin, Andy, Alpha, Vintu, Marisol, and Nancy. These nurses work hard and maintain busy with each patient having unique medical needs. However, when I used to call them to come over to my room they would always greet me by my name and a smile. Nurse tech Telma, Shanica and Sherly were comforting and down right friendly. To conclude, I can honestly say my experience with Encompass Health Rehabilitation Hospital for ten days was exceptional. When it came time for my discharge I left with the knowledge of what was expected of me to continue with my rehab at home. I left with the tools and resources I need to do in order to regain my confidence in walking without any medical device! Encompass embodies a true atmosphere of patient care and I highly recommend this location for your rehabilitation needs.

Date: 5 years ago

Review №80

Rating: 1

Super disappointed.

Date: 5 years ago

Review №81

Rating: 1

Horrible facility nurses are very rude and unfriendly. Nurses are very bossy to elderly patients and ignore from there work responsibility. For example, my mom med was skipped purposely by the nurse because she is renal patient and had several surgery so too much constipation and doctor gave meds to help patient but nurse did not wanted to clean and care for the patient so she without consulting skipped her meds to aviod cleaning diarrhea. Therefore this caused my mothers lab work for kidney functioning get worst and poor lady was given more meds to brining everything in control. Plz do not send your parents here since they maybe abusing your parents. Very bossy in getting them on their feet to function eventhough docotor has restricted patient from walking after the surgery. Nurses push patient to the extreme as if the patient is not welcome there with care, love, and affection. They fakely smile in front but badmouthing behind the patient. I had checked the facility and i judged by the looks but i feel bad and it reminded me old time say dont judge the book by its hardcover. I thought this facility would be great for my mother but its Horrible and i feel bad for sending her there.

Date: 5 years ago

Review №82

Rating: 5

My mom has been here for a couple of days and its very nice. Great staff. Great and clean place.

Date: 6 years ago

Review №83

Rating: 5

My husband was here for 25 days, I can say that it was very pleasant. From arrival until his Independence Day ( release day) it was great, everyone was attentive and professional. I especially am thankful to Mario and Meagan, they were so patient with him and made it possible for his progress. John,Andres and Sam were so helpful in his recovery as well. They taught me so much. The whole staff is wonderful. From the front desk,nurses,nurses aide,food service and maintenance. Facility was always clean, food services were always nice. Cant leave out the doctors, head staff and case workers,always showing concern for the patients. Than you all so much. This rehabilitation center left a wonderful impression on my husband and I.

Date: 6 years ago

Review №84

Rating: 5

I was at this facility last year November. I had Tess for OT, Jeff PT & Jessica for speech therapy they was amazing. Ms. Janice and the others I named they all go above and beyond their job this facility is amazing the nursing staff is wonderful also even dietary comes to your room theyre very friendly the cleaning staff is very friendly and they keep the rooms and everything sanitize very well. Also Im about to go back into therapy this week even though its some close to me my choice was to go back there that way I can feel safe and I know Im getting the best care that I possible can get I recommend this facility to everyone that I know need therapy. I know its some names I did not remember to mention but everyone that work with me except one CNA they address the problem with that person immediately I give everyone else 5 stars!!

Date: 7 years ago

Review №85

Rating: 4

Date: 7 years ago

Review №86

Rating: 1

HORRIBLE The staff is rude expect for the gentleman at the front desk and the big boss the cafeteria staff was singing and dancing around the ac isnt working correctly and the care for patients its very poor

Date: 8 years ago

Review №87

Rating: 5

Date: 9 years ago

Review №88

Rating: 5

they really do work you. they have help me alot. they are very friendly. the food is good and the hosiptal is very clean. i didnt want to come but now i dont want to leave. i told my friend that when she sees me sees not going to believe her eyes.

Date: 9 years ago

Review №89

Rating: 5

Date: 9 years ago

Review №90

Rating: 1

My experience was not good. The rehab part was very good, the nurses/aids were great. The management leaves everything to be desired. So because of what the management did, we will never recommend or go back there. You cant control or even reason with the management, so you give up good nursing and rehab care. The management called me on a Friday night and told me my husband was being moved to St Lukes. I asked why and was told it was abnormal labs and he had a fever. I asked if he could go to Methodist, they said Methodist was full. I asked if he could go to Methodist ER and they said it was not an emergency. I asked if he could wait for a bed at Methodist since it was not an emergency, and none of his drs went to St Lukes except primary care. The abnormal labs would need his hematologist and he doesnt go to St Lukes. They didnt care. They said he has to leave. I asked if he could go somewhere else, Memorial Herman, they said he cant stay. I asked to speak to the dr and they called back and said he is going to St Lukes. I believe by then he was already gone. I tried calling our hematologist, he was out of town and his fill in didnt go to St Lukes. This was about 6:30 Friday night. I tried calling St Lukes and was told he wasnt there. Finally I got ahold of his primary care and told him the story. He said he would go over and find out. He called me back saying that admitting told him it was for Mental Confusion. Finally at 11:30 I got ahold of someone telling me he was in Room 415. The kicker is, he has been at St Lukes for a week, has seen no hematologists, all his labs are normal, Health South sent over no records at all, and he is going to a different rehab tomorrow. Never to go back to Health South. Why did they send him away - I dont know. But I wouldnt EVER trust that place again - dont you.

Date: 10 years ago

Review №91

Rating: 4

Date: 13 years ago