Best Buy

Review №1

Rating: 5

I had a great experience at Best Buy in San Marcos today. Coming from closer to Austin, it was easy to find and the parking lot was clean and spacious. There were a few customers in the store, but it was not crowded. I was greeted at the front door and the employee offered to get someone to meet me in the section of the store I was headed to. On the way to the department, I ran into an employee who was super helpful and knowledgeable. Unfortunately, I did not catch his name. He provided clear and concise information about options for the product I was looking for, easily answered all of my questions, and also rang up the purchase efficiently. It was a stress-free experience all the way around and I will definitely shop at this Best Buy location in the future.

Date: 22 hours ago

Review №2

Rating: 5

Date: a day ago

Review №3

Rating: 5

Slightly understaffed at times, but all of the workers have been incredibly helpful and patient. Renae helped me trade in my laptop, and I received a larger value than I would have expected. Great experience!

Date: 5 days ago

Review №4

Rating: 4

Date: a week ago

Review №5

Rating: 1

Geek squad worst experience Ive ever had at this location.

Date: a week ago

Review №6

Rating: 1

Very poor customer service. 3 people at the front talking and not one of them would help me find the item I stopped for.

Date: 2 weeks ago

Review №7

Rating: 5

Date: 2 weeks ago

Review №8

Rating: 5

Great service finding a computer

Date: 2 weeks ago

Review №9

Rating: 5

Date: 3 weeks ago

Review №10

Rating: 3

Date: 3 weeks ago

Review №11

Rating: 1

geek squad sucks.

Date: a month ago

Review №12

Rating: 1

Worst Best Buy ever. Made two appointments at geek squad for a repair. First appointment was turned away because I was 5 minutes late, and they took 20 minutes to even check me in. I was ok, my fault for being late. I rescheduled. Second time I came back arrived 5 minutes earlier. Took again 20 minutes to even check me in. Takes a look at my phone and tells me they have the part. Comes and tells me I will need to leave my phone over night. I m okay with it. He then comes back out and tells me he doesn t have the part. Person was already complaining that Apple repairs take too long. Don t work somewhere you don t want to do your job at. Horrible experience and such a waste of time:

Date: a month ago

Review №13

Rating: 1

Customer service must not be a requirement to be a General Manager here. I was told to purchase my desired laptop online so that I could pick it up at the store the same day. I ordered the laptop just to be told they don t even have it in store. Wasted about an hour here just to be treated with sassiness. Seems like the younger you are the less respect you are given at this location.

Date: a month ago

Review №14

Rating: 5

Customer service excellent

Date: a month ago

Review №15

Rating: 3

Date: a month ago

Review №16

Rating: 5

Delicious food and friendly staff

Date: a month ago

Review №17

Rating: 5

Date: a month ago

Review №18

Rating: 1

This place sucks

Date: a month ago

Review №19

Rating: 5

My order was ready and pick up went smoothly. Everyone was very kind and helpful.

Date: a month ago

Review №20

Rating: 4

Date: a month ago

Review №21

Rating: 5

Date: a month ago

Review №22

Rating: 5

Date: a month ago

Review №23

Rating: 5

Date: a month ago

Review №24

Rating: 4

Very friendly and knowledgeable staff willing to go out and help you find what it is that youre looking for.

Date: a month ago

Review №25

Rating: 5

Date: a month ago

Review №26

Rating: 5

Quick and easy

Date: a month ago

Review №27

Rating: 1

Paid for a brand new TV and found out I was sold an open box and broken one. Was told to bring it in to the original location. The store manager admitted that I was supposed to receive a brand new one but was sold a broken, open box and I had proof. They did not want to take it in at all to look at it or do anything, really useless and worst customer service I received. Luckily, I had a store manager at another location resolve my issue.

Date: a month ago

Review №28

Rating: 2

I went in there yesterday to purchase 2 sets of Apple Air Pods because they were on sale. I noticed there were not many associates working the store when I walked in, which was fine given that it was a Monday at 12PM. I found the Air Pods in the back locked behind a glass display, and I saw one associate already assisting another customer in that area. I decided to look around the store for 5 minutes to see if anything else interested me but nothing did. I went back to the Apple display and did not see any associates for approximately 10 minutes. I went to the front to see a long line at checkout with 3 associates manning the registers. I went back to the display and saw another customer at the printers needing assistance. I then saw an associate come out of the back with a handheld inventory device in hand. I asked her if she could assist me when she gets a chance. She responded, I will get to you as soon as I am finished with this other person, indicating towards the customer at the printers. When she said this, it seemed as if she was annoyed at the fact that she had to help customers, but I did not let it bother me. What did bother me was that she gave the customer the printer she was looking for 10 minutes later. Then she proceeded to ignore me while standing there in the same spot where she said she would come back to help. I waited another 10 minutes, and she did not come back from the back room. I finally went to the cash registers and waited in line to ask the associates up front for assistance. There was still a long line with customers waiting to check out, but I did not mind because I had already been in the store 30 minutes longer than I anticipated. The associate who helped me was able to get the 2 Air Pods from the locked cage behind him as soon as I told him what I needed. To end things off, I wasted about 30-40 minutes waiting on someone to help me, but they ignored me with an attitude. The place was not very busy, and the few employees that were there seemed to be overwhelmed with the few folks that were in the store.

Date: a month ago

Review №29

Rating: 5

Mary, is one of the best at this particular store! Very helpful, patient and she comes to you to offer help and/or assistance.

Date: a month ago

Review №30

Rating: 4

Date: a month ago

Review №31

Rating: 1

Tried to return a POS TV they sold and they refused to take it. This is the only Best Buy in the world with snobhead employees.

Date: a month ago

Review №32

Rating: 5

Dez is so awesome and I always leave happy!

Date: 2 months ago

Review №33

Rating: 5

Phenomenal customer service from Magic and Dylan (not sure how to spell her name) today! They were helpful and directed me to exactly what I needed. Will go here before Amazon anytime.

Date: 2 months ago

Review №34

Rating: 5

Best Buy is my goto Toy Store for all my Tech, Computers, Cell Phones, TVs, Audio, Gaming, Appliances, Security, and so much more..... bought me some Samsung Galaxy Ear Buds Pro2! Got a great deal on them, too. And I will be back for more.....5 more times since June 17th, 24!

Date: 2 months ago

Review №35

Rating: 4

Date: 2 months ago

Review №36

Rating: 5

Date: 2 months ago

Review №37

Rating: 5

Excellent technology products

Date: 2 months ago

Review №38

Rating: 5

Theres always someone there to help with any questions you may have about the many products that they sell.

Date: 2 months ago

Review №39

Rating: 5

Had a gentleman help us and was pleasant. Thank you.

Date: 2 months ago

Review №40

Rating: 5

Date: 3 months ago

Review №41

Rating: 1

workers do not know what they are talking about / give you wrong products. long lines with workers just standing around.

Date: 3 months ago

Review №42

Rating: 5

Date: 3 months ago

Review №43

Rating: 4

Date: 3 months ago

Review №44

Rating: 5

Date: 3 months ago

Review №45

Rating: 4

Date: 3 months ago

Review №46

Rating: 4

In this electronics, white goods and telephone store I found no offers but very stocked for the season I visited.

Date: 3 months ago

Review №47

Rating: 5

Ive always come here for all my camera items. Its the best place I know.

Date: 3 months ago

Review №48

Rating: 5

Amazing staff. Always knowledgeable and very helpful

Date: 3 months ago

Review №49

Rating: 1

Date: 4 months ago

Review №50

Rating: 5

Did a return.

Date: 4 months ago

Review №51

Rating: 5

THE SEAFOOD PARTY Mmmmmmm

Date: 4 months ago

Review №52

Rating: 1

This place sucks. I got here early to pick up an order and it s still processing . Mean while I see lots of folks here doing nothing.

Date: 4 months ago

Review №53

Rating: 5

Very nice store

Date: 4 months ago

Review №54

Rating: 5

Date: 4 months ago

Review №55

Rating: 5

Help right away

Date: 4 months ago

Review №56

Rating: 5

Date: 4 months ago

Review №57

Rating: 5

Date: 4 months ago

Review №58

Rating: 5

Date: 4 months ago

Review №59

Rating: 1

Lost a $6000 purchase because the store wouldn t honor the advertised price on a floor room item.

Date: 4 months ago

Review №60

Rating: 5

I love this store

Date: 4 months ago

Review №61

Rating: 5

Excellent customer service

Date: 4 months ago

Review №62

Rating: 5

Gotta love it

Date: 5 months ago

Review №63

Rating: 5

Associate Mary and the customer service lady very helpful on tax exempt purchase.

Date: 5 months ago

Review №64

Rating: 4

Date: 5 months ago

Review №65

Rating: 5

parked in the wrong spot. still got my emergency backup drone in less than 40 mins from checkout to drive to opening the package in my vehicular device

Date: 5 months ago

Review №66

Rating: 5

Easy in and out. Lots of parking. Quick service.

Date: 5 months ago

Review №67

Rating: 4

Date: 5 months ago

Review №68

Rating: 5

Date: 5 months ago

Review №69

Rating: 5

I was very pleased today, Kyle advised me that even though my all in one computer screen was cracked and the department that it was sent to wanted $500 instead of the $300 reserve there is another solution to getting my computer to work via a HMDI cord and another monitor. Thank you so much for your honesty and integrity. It goes along way with me!

Date: 5 months ago

Review №70

Rating: 4

Date: 5 months ago

Review №71

Rating: 3

Date: 5 months ago

Review №72

Rating: 2

Always empty and nothing on shelves

Date: 6 months ago

Review №73

Rating: 5

Date: 6 months ago

Review №74

Rating: 1

Went in looking for desk light asked for help all the guy did was said try looking over there. No staff working at all.

Date: 6 months ago

Review №75

Rating: 5

I love its variety

Date: 6 months ago

Review №76

Rating: 5

Date: 6 months ago

Review №77

Rating: 5

Excellent experience,good employees, and they are helping and responding to every question. Thank you, and I can find my MacBook.

Date: 6 months ago

Review №78

Rating: 5

Great Customer Service

Date: 6 months ago

Review №79

Rating: 5

Great sales

Date: 6 months ago

Review №80

Rating: 3

Salesman was knowledgeable but touchy, standing close, and calling me nicknames. It was likely a cultural difference but still made me uncomfortable as a customer. I was also signed up for a membership that was not expressed properly. I was told it was a warranty not a Best Buy membership. I ended up going to another location that cancelled it for me and got me the device I was looking for.

Date: 7 months ago

Review №81

Rating: 3

Lack of attention from store managers

Date: 7 months ago

Review №82

Rating: 5

Night and day treatment San Marcos Best Buy was a wonderful experience. We immediately had Luis help us and answer our tv questions, we highly recommend asking for him.

Date: 7 months ago

Review №83

Rating: 2

The geek squad wasn t good at knowing how to process or repair my apple products. The clerk wasn t motivated to send my apple products to apple. He just asked me to buy new ones.

Date: 7 months ago

Review №84

Rating: 5

Date: 7 months ago

Review №85

Rating: 5

You find everything at a slightly cheaper price. Good store.

Date: 7 months ago

Review №86

Rating: 5

Date: 7 months ago

Review №87

Rating: 3

Date: 7 months ago

Review №88

Rating: 5

Date: 7 months ago

Review №89

Rating: 5

My Geek was fantastic and solved my issue in less than 5 minutes!! Thanks for being here!

Date: 7 months ago

Review №90

Rating: 5

Date: 7 months ago

Review №91

Rating: 4

Bought a laptop and so far so good.

Date: 7 months ago

Review №92

Rating: 5

Only 2 employees on the floor. The person that helped us was super nice, cool calm and collected.

Date: 7 months ago

Review №93

Rating: 5

Date: 7 months ago

Review №94

Rating: 4

Date: 7 months ago

Review №95

Rating: 1

Date: 8 months ago

Review №96

Rating: 3

Was a decent store with helpful staff, just was sold out of everything I went there for and both the backup watches. Managed to find the watch I wanted online for a lot less than BB had it for, so I guess it worked out in my favor.

Date: 8 months ago

Review №97

Rating: 5

Date: 8 months ago

Review №98

Rating: 2

It had been a while since I had been to Best Buy. I walked in and was not greeted by the staff at the entrance like I was used to when going there. I spent about 25 minutes there. They did not have what I needed. Options for other accessories I was looking for were out of stock. I was not spoken to by a staff member once. I did see an employee bring someone else to a section where I was as he helped them find what they were looking for. But, he did not check on me I dont plan to return anytime soon.

Date: 8 months ago

Review №99

Rating: 5

Date: 8 months ago

Review №100

Rating: 4

Date: 8 months ago

Review №101

Rating: 5

Date: 8 months ago

Review №102

Rating: 5

Date: 8 months ago

Review №103

Rating: 5

Date: 8 months ago

Review №104

Rating: 5

Date: 8 months ago

Review №105

Rating: 4

Very helpful staff

Date: 8 months ago

Review №106

Rating: 3

Date: 8 months ago

Review №107

Rating: 1

Expensive little variety

Date: 8 months ago

Review №108

Rating: 5

Date: 8 months ago

Review №109

Rating: 3

Quite desolate about products as you dont even feel like buying anything unless you already know what youre getting for something specific that you know they have it there.

Date: 8 months ago

Review №110

Rating: 5

Date: 9 months ago

Review №111

Rating: 1

For January 3rd, 2024 at 3:15 pm. I found a good deal on a tv so I ordered one for curbside pickup. Said it was ready within 30 minutes of me placing an order, great! I headed over, parked in a spot and hit the I m at the store button for the curbside pickup and waited. And waited. And waited. And waited. After 45 minutes or so, I figured maybe they were a little busy even though the parking lot wasn t basically empty. No problem, I changed the order pickup from Curbside to In Store. Headed inside to grab my order, saw the store was pretty much empty. Okay, maybe they re understaffed which is understandable. I headed to the order pickup counter and waited in the order pick up line. There s two separate lines for Checkout and Order pickup, and there was one person in the Checkout line. The girl helped him first since he was there first, totally fine. Then another person came after and she helped them instead. Then more people came to check out and for some reason, the girl was checking them out instead of even though I was waiting in line first. So once again, I waited. And waited. And waited. After wasting another 30 minutes of my time, another employee, Magic finally came and helped me get my order. It would make sense to help those who came in order but I guess not. Thanks for wasting an hour and a half of my time.

Date: 9 months ago

Review №112

Rating: 5

Ricardo worked with my wife and I to purchase a new tv. He was exceptional, very knowledgable and helpful. We initially did purchase the tv from Best Buy but had much difficulty with the Best Buy Total Protection plan delivery which had nothing to do with the store or any of the employees at the store. After several attempts to have it delivered (off site delivery group). Ricardo was gracious enough to refund our money to purchase the tv elsewhere. It was a Christmas gift from my kids to get the new tv in time for the University of Texas bowl game. We really appreciate Ricardo going above and beyond with customer service to make sure our needs were met. Thank you Ricardo!! Thank you for your leadership in selection of employees at that store which is greatly appreciated. Our only hope is that the external support (Best Buy total protection, delivery department, etc) can improve their performance to the level of this store s customer service.

Date: 9 months ago

Review №113

Rating: 5

Date: 9 months ago

Review №114

Rating: 1

I went to best buy now my phone is getting spammed with questions and adds. One star invasive sales tactics

Date: 9 months ago

Review №115

Rating: 2

I am reviewing the Geek Squad service ; not the products or any other area of Best Buy. I believe Best Buy has the perfect marketing opportunity to service the millions of customers who have money to spend and who are in need of someone to take time to do one on one training with older customers (over 50) who buy Best Buy products, who are intelligent and able to learn Yearning to learn the steps to take to accomplish a task on their devices-laptops, ipads, phones, etc. All we are missing is a How To Manual - which doesnt come with the products. I have the complete geek elite customer service package. Yet here is my experiences the last 3 visits to Geek Squad in store appts. I am only allowed 20 mins for an appt. I am greeted by a young person who 90.% of the time could have come right out of central casting from a SNL skit. They don t make eye contact as they immediately TAKE your device and start logging in, asking you for the sign in info, as you stand there feeling like you are invisible. As you interrupt them to try to explain your problem or situation, you get a smirky look from them as if to say, Yes, I know you are clueless in what you even want or need so I will tell you what you need. In order to hurry up the process, you are not offered a seat, or a personal space in order to transact your business. You lean over the bar counter top and twist your body around as much as you can so you can see your screen which has been taken-over by the employee. Your geek will be wearing a headset that they speak to randomly and you often think they are addressing you when instead they are answering a question from a co-worker. God Bless the folks that have children who they can get instruction from at home one on one. I always take a notepad and tell the geek that I would like them to go step by step so I can write down the steps - goal being to be able to do these steps at home alone. I as them not to click on my computer and navigate with out first telling me the steps. Their reply: Oh, this isn t something you need to do. Well, times up and I am asked if there is anything else? I say no, I guess not. I have been treated coldly, impersonally and I leave feeling that I had the opportunity to receive proper instructions but my needs and the geeks agenda are 2 opposite things entirely. I would gladly pay (even though I already pay the yearly fee) an additional fee for one on one instruction, in a properly set up area with partitioned desk space where a one on one devoted geek would tend to my needs for a pre paid fee. There is a goldmine out there for this service just waiting for you to arrange it for your customers. We are stuck in a time zone between the written word pre technology area and the global take over by technology, for which we are in a twilight zone scenario of being thrust into an impossible to overcome nightmare. Please rethink, reimagine and rescue all the population of millions that are in need of education but have no where to obtain it. I must give credit to one of your male employees who helped me several times. It was so refreshing and so different and appreciated - he made eye contact thru-out; smiled; seemed to WANT to help me; and acted like it was his mission to provide me the service I asked for.

Date: 9 months ago

Review №116

Rating: 5

Date: 9 months ago

Review №117

Rating: 4

4.5 stars, I went twice on the same week to this store and in both occasions they had only one cashier opened with people on line

Date: 9 months ago

Review №118

Rating: 5

Date: 9 months ago

Review №119

Rating: 5

Date: 9 months ago

Review №120

Rating: 2

Bad service

Date: 9 months ago

Review №121

Rating: 1

Manager was rude and wouldn t address the issue that brought me in.

Date: 9 months ago

Review №122

Rating: 4

Date: 9 months ago

Review №123

Rating: 1

I purchased two items from the store and returned them. They did not give me my full refund for the item after only having it for 8 days and the items were not opened. I ve called customer service multiple times and have even went to the store. I was told that an audit would be done for the refund and a call would be made when it was done within 48 hours. I m still waiting after 3 weeks. I continue to try and call to speak with someone, and no one is able to help. The customer service department is even worse. I ve been hung up on multiple times. Complete unprofessional.

Date: 9 months ago

Review №124

Rating: 2

The greeters are nice, the checkout is hit or miss. I got an email that said in store delivery was delayed, I called customer care, they said it was in the store. The person attending was very short and refused to check if it was even on the rack let alone the back. When I came in the second time the service was much better but I literally drove 60 miles to pick up my laptop so that left a sour taste in my mouth. If porch piracy wasnt a big concern for me, I would just have it delivered to my house and avoid that person at the checkout.

Date: 9 months ago

Review №125

Rating: 5

Date: 9 months ago

Review №126

Rating: 5

My phone case is beautiful!! and I love the living life out of it

Date: 9 months ago

Review №127

Rating: 5

Is a great place to shop something you can awesome sales

Date: 10 months ago

Review №128

Rating: 5

Date: 10 months ago

Review №129

Rating: 4

Date: 10 months ago

Review №130

Rating: 5

Date: 10 months ago

Review №131

Rating: 5

Date: 10 months ago

Review №132

Rating: 4

Date: 10 months ago

Review №133

Rating: 5

Date: 10 months ago

Review №134

Rating: 4

Date: 10 months ago

Review №135

Rating: 5

They had a great price for the item we bought. The rep in appliances helped me find another item at a different store since they didnt carry it. Thank you.

Date: 10 months ago

Review №136

Rating: 5

Date: 10 months ago

Review №137

Rating: 5

Date: 10 months ago

Review №138

Rating: 5

Lawrence McCoy was fantastic help. He explained everything we needed to know about picking out a laptop. He was very Helpful. Did Blk Friday sales, Blake was wonder he was so helpful & professional!

Date: 10 months ago

Review №139

Rating: 5

Date: 10 months ago

Review №140

Rating: 5

Decent customer service and sales team

Date: 10 months ago

Review №141

Rating: 5

excellent

Date: 10 months ago

Review №142

Rating: 5

Date: 10 months ago

Review №143

Rating: 5

Date: 10 months ago

Review №144

Rating: 5

Date: 10 months ago

Review №145

Rating: 5

Magic and Mackenzie were EXTREMELY kind and helpful while I was literally crying tears about losing the backup on my new iPhone today. I thought all of the pictures on my phone from the past 10 years were gone. I was very sweetly greeted by Magic who quickly pulled in Mackenzie to help. They did everything in their power to help and were so kind in the process and I am truly grateful. Everyone in the store truly treated me with so much respect as tears were rolling down my face. Mackenzie was somehow able to magically get all of my pictures back on my phone. Thank you so much.

Date: 10 months ago

Review №146

Rating: 5

Date: 11 months ago

Review №147

Rating: 5

Date: 11 months ago

Review №148

Rating: 4

Took my son whos 16 to make his first large purchase on a pc computer. The sales person was so awesome! Very informative and had some serious upsales talent. He even congratulated my son on working hard, saving his money, and buying his pc. Will definitely shop here again.

Date: 11 months ago

Review №149

Rating: 5

I mean it s alright

Date: 11 months ago

Review №150

Rating: 5

Date: 11 months ago

Review №151

Rating: 5

Great customer service with my Best Buy membership they installed my screen protector perfectly

Date: 11 months ago

Review №152

Rating: 4

Date: 11 months ago

Review №153

Rating: 5

Excellent service

Date: 11 months ago

Review №154

Rating: 5

Date: 11 months ago

Review №155

Rating: 5

Date: 11 months ago

Review №156

Rating: 5

Date: 11 months ago

Review №157

Rating: 4

Date: 11 months ago

Review №158

Rating: 5

Date: a year ago

Review №159

Rating: 5

The manager, Ricardo, is the best here. He really Helped me out with my ASUS ROG laptop manufacturer defect screen issue. ASUS was giving me the run around and my laptop was brand new. So thankful for the help received from Ricardo and his team at Best Buy!

Date: a year ago

Review №160

Rating: 3

Went to shop for a tv. They dont have a very good selection on demo.

Date: a year ago

Review №161

Rating: 1

Probably worst experience at best buy that I ve personally had. Had to ask for someone to help in computer part three separate times within a 35-40 minute period of standing right next to what I needed only to find out the item was priced incorrectly by a significant margin. When I brought the issue to someone s attention on my way out, excuses were made as to the receiving s stocking mistake and that everyone was busy on the floor for that entire time. In the middle of a Monday afternoon . It s no wonder this store is always a ghost town.

Date: a year ago

Review №162

Rating: 5

Good in-store experience.

Date: a year ago

Review №163

Rating: 5

Thank you for the best customer service !!

Date: a year ago

Review №164

Rating: 5

I had an appointment with the Geek Squad and they took me sooner. The technician reviewed my product and answered my questions. He told me exactly what the best deal was for me. Even if it meant going somewhere else.

Date: a year ago

Review №165

Rating: 1

This place basically stole my money. I ordered a monitor online and it was for some reason placed as a buy order from this store instead of being shipped to me. Ive wasted hours on the phone trying to fix the mistake and they basically give me the run around telling me they cant fix it. Dont waste your time with this store, theyll just take your money

Date: a year ago

Review №166

Rating: 3

So giving it a 3 due to the manager was amazing the service desk guy was a complete moron sadly. I tried to think of a different word, I really did. He drained my brain mentally just in the 15 minutes I had to deal with him. The female manager was great and on top of it thankfully.

Date: a year ago

Review №167

Rating: 2

The movie section is abysmal

Date: a year ago

Review №168

Rating: 1

They sure charge me a lot of money for a screen protector and they couldnt even put it on right and yet they gave me a refund and the receipt says that I got a refund but it never got put back onto my car because the transaction has been completed and finalized so I just wasted almost $70. They suggested that I go to the New Braunfels one but I have to work later today so thats not possible. If they didnt charge you much for a screen protector and if there would have did their job right I wouldnt have to worry about going to another town or not getting my money back.

Date: a year ago

Review №169

Rating: 1

This store has zero management on site. They employees cant even ring up purchases.

Date: a year ago

Review №170

Rating: 5

Great help

Date: a year ago

Review №171

Rating: 5

Date: a year ago

Review №172

Rating: 5

The guy who attended to us was friendly with all the time and patience but fast and efficient!

Date: a year ago

Review №173

Rating: 5

The manager Destinie helped me out so much. My computer broke and she was able to get me a refund and the help I needed. This place was a real one for a struggling college student just trying to do her work.

Date: a year ago

Review №174

Rating: 5

Date: a year ago

Review №175

Rating: 5

Date: a year ago

Review №176

Rating: 5

Date: a year ago

Review №177

Rating: 5

The sales clerk Flippy was awesome

Date: a year ago

Review №178

Rating: 5

Its a best buy.. if you need me to explain it to you.. please remortgage the rock you live under and move away from me.

Date: a year ago

Review №179

Rating: 5

Employee was helpful

Date: a year ago

Review №180

Rating: 5

Date: a year ago

Review №181

Rating: 3

Understaffed!! My most recent experience shopping for a Sonos speaker involved a few trips to ask questions. My first trip was great as far as customer service but when one employee admitted to not knowing enough about the speakers I was interested in she directed me to someone else. This gentleman proceeded to provide me with false information like that Sonos speakers come with a remote and any of their speakers will work together for a sound system setup. I knew this was inaccurate with my prior research but no biggie if he didnt know I would have rather he told me that. Staff was friendly On a second trip, I received no help at all. I can understand when a place is busy and the associate may take a while to get to me but getting brushed off in a rude manner doesnt make anyone feel appreciated. I was completely ready to wait for assistance but the way he acted I just left the store. I ended up just calling Sonos and they were able to answer all my questions and help me find the best speakers for my application. I would like to give the Best Buy employee the benefit of the doubt and maybe he is frustrated at being one of what seemed to be very few actually working. Staff moral was lacking My other experiences were great.. but thats when you can actually talk with someone.

Date: a year ago

Review №182

Rating: 4

Nice store great price s

Date: a year ago

Review №183

Rating: 1

It seems that this is a theme at this location. I entered best buy with absolutely no interaction. I left with 3 TVs without so much of a thank you, and have a nice day. Maybe I should stick with amazon.

Date: a year ago

Review №184

Rating: 2

Too much of the home audio is just in boxes. Theres no displays you can actually listen to for many of the items.

Date: a year ago

Review №185

Rating: 4

Magic was so helpful! If you go to Best Buy, he s your guy.

Date: a year ago

Review №186

Rating: 5

The staff there provide nice help. No matter the home appliance or the electronics.

Date: a year ago

Review №187

Rating: 5

Let me tell you about my new Best Buy Buddy, Khile. This guy exudes top notch customer service. He not only knew exactly what I needed, he also helped me save quite a bit of money! Khile was professional, friendly, witty, and helpful. Superior service!

Date: a year ago

Review №188

Rating: 5

Date: a year ago

Review №189

Rating: 5

Date: a year ago

Review №190

Rating: 5

Young sales lady was very helpful and polite and courtesy. Would recommend highly

Date: a year ago

Review №191

Rating: 4

Date: a year ago

Review №192

Rating: 3

Slow service they seem understaffed but overall you should get what you are looking for. Just expect a potential waiting period .

Date: a year ago

Review №193

Rating: 1

Sold us an open box Apple Watch in excellent condition. Got home to open it and charge it and the charger was covered in coffee and the watch wouldn t turn on. Had to take it to the Apple Store to get it replaced.

Date: a year ago

Review №194

Rating: 4

Slim pickings for Android chargers, but I found one. I havent walked into a store in forever!! It seems like theres not much inventory anymore.

Date: a year ago

Review №195

Rating: 5

We generally get very good service at the store. I bought a rangetop online which didnt fit. They came out to measure and recommend what I need. Then told me to go to the store to select a correct item.

Date: a year ago

Review №196

Rating: 5

Service was good...the team was very friendly

Date: a year ago

Review №197

Rating: 1

Brst Buy used to be one of my favorite stores to shop at! Now you walk in, and you CAN NOT find anyone to help you out with products! If you do get someone more than likely, they dont know anything about the product youre interested in purchasing? Customer service in non existing at Best Buy and its unfortunate because they carry a lot of great products, just know one to assist you with them! Its truly unfortunate how best buy has gone downhill so fast and so bad!

Date: a year ago

Review №198

Rating: 2

Was a great Best Buy, but now they are out of stock on probably half of their inventory. Lots of empty spaces, items in the wrong location (with incorrect prices), display items for many products were broken. Its like they dont care or are going out of business.

Date: a year ago

Review №199

Rating: 5

discount prices

Date: a year ago

Review №200

Rating: 5

Good customer service

Date: a year ago