Wingstop

Review №1

Rating: 1

Ordered through door dash. I did not receive half my order. Staff is rude and unwilling to offer solution. They made a mistake, I had to figure out how to resolve the issue. Terrible customer service.

Date: an hour ago

Review №2

Rating: 5

Date: 2 days ago

Review №3

Rating: 1

Date: 4 days ago

Review №4

Rating: 1

just drop out of school if you can t remember to place the wings in the bag

Date: 2 weeks ago

Review №5

Rating: 1

So I Decided to pick up some wings for dinner and wanted Fresh hot wings well turns out this location had other plans. I had order 25 Hot and 25 lemon pepper ToGo . My order Was ready in about 20mins or so but when I get home and check my food I find out that it had been overcooked and it smells like old grease and the meat was very tough. The hot wings werent coated with sauce. iam disappointed with the food quality. The fries were not seasoned properly and were probably old soggy fries. Although I can say that the front counter was helpful and polite. I hope the manager will get the cooks to realize they need to Step it up or else iam afraid they will continue to lose customers.

Date: 2 weeks ago

Review №6

Rating: 5

The manager is seriously the best. Thank you Steven! After 1.5 hour dispute w DoorDash the manager really came through. My order was hot and fresh even after delivery. Food : 5/5

Date: 2 weeks ago

Review №7

Rating: 1

One of the girls at the counter should really assume that people that have never been to this location DONT know where their line to pick up an online order is. Then wants to be rude and throw my food on the counter when called out. Very un professional! Especially when there is a sign directly above the registers that says for orders AND pick up NOT TO MENTION... not everyone in this country drinks soda how about trying to have something other than that!

Date: 2 weeks ago

Review №8

Rating: 1

My husband ordered food through the phone get there and I pay. Orders are coming out left, right and when I ask wheres mine he ordered it 40 minutes ago. They tell me sorry there was a mix up to tell me if I just want to cancel it never again

Date: 2 weeks ago

Review №9

Rating: 5

Date: 2 weeks ago

Review №10

Rating: 1

Date: 2 weeks ago

Review №11

Rating: 1

It took 2 hours to send my order through Uber eats and my order was wrong!!! They never answered the phone, I wont ask again

Date: 2 weeks ago

Review №12

Rating: 3

Date: 2 weeks ago

Review №13

Rating: 1

I was too perplexed to ask the employees for their names. Two darker skin ladies helped me with my order September 11 2024 around 8:30 PM. (I havent been back in San marcos for over a year maybe, so they did not look familiar at all.) ((I also never had problems with this location when I lived in San Marcos before.)) The lady who took my order was alright I suppose, but I was being as sweet as I could be to everyone. (Like I always am) The last skinner darker skin teenager that gave me my food practically threw it at me , it made a *Thump* sound on the counter because she threw it weakly. And I dont know what was wrong with her face but she seemed to go back and forth from forcing a weak smile to mean mugging me I noticed also that the lady who originally took my order told me it would take 30-45 minutes but when I came back 20 minutes later, I saw a lot of bags on the counter and shelves. I didnt want to assume it was MINE so I just tried to make eye contact with the lady who took my order. SHE LOOKED me in my FACE and then went back to being on her phone and all of the employees were standing around conversating. I sat down for 5 minutes waiting for them to let me know it was ready until I got up and saw that YES, my bag had been sitting there. I wanted HOT wings not COLD wings. Those kids are too young to be acting like Squidward from SpongeBob. And Those kids must not be from Texas , because the disrespect was uncalled for and unprofessional. ( I cant wait for AI to take over the jobs now ) I regret not getting their names but I wasnt in the mood for drama. Im glad Im reading over these OTHER 1 star reviews because they seem to align similarly with my own experience. I knew I was not crazy. Those kids need a customer service class.

Date: 3 weeks ago

Review №14

Rating: 1

Its a one hour wait just to place an order. We had preorder one at 825 app said 9:08 9:13 been here way over that time. Didnt even want to order anything else because of the wait stated. It stinks like burnt oil inside the facility. I just read most of the reviews and it looks like its had the same problem. The place is practically empty and it had that time of waiting. Thats crazy

Date: a month ago

Review №15

Rating: 1

Came here with a group of friends, which one of my friends was not told before hand that it was going to take 1 hour to be prepared. Waited patiently for our food whenever I heard my name called but didnt see anything up at the counter. Our names were not called multiple times, and whenever we went up again to ask, food was sitting on the ground in a take out bag (which we order dine in). All wings and food looked and tasted like they had been sitting for a while. My sandwich was drenched in sauce which cause my entire bun to be soggy and gross. Honestly would not recommend coming in and drive a little bit farther for the wingstop two miles down.

Date: a month ago

Review №16

Rating: 1

Ordered online and paid $1.89 per each extra sauce (because the wings come really dry) and they literally put a drop of sauce in each ramekin as if it were a joke.

Date: a month ago

Review №17

Rating: 5

As always it has amazing food and service, kinda expensive but worth it

Date: a month ago

Review №18

Rating: 1

DONT ORDER HERE. There is another Wingstop in town that is worth the drive. They are incredibly rude, never answer there phone (even when you go in and they are standing around) and their chicken is dry as sand but somehow their fries are raw patatos. I have given this place multiple chances and it is the same thing, but somehow the other one is leagues better.

Date: a month ago

Review №19

Rating: 3

Date: a month ago

Review №20

Rating: 5

Date: a month ago

Review №21

Rating: 2

Terrible wait time. Terrible food. Only thing that made it slightly good was the customer service. The people in the back were banging out their music, you d think that would help them get the food out faster.

Date: a month ago

Review №22

Rating: 1

They gave me food with mold on it and then said they can t give me a refund. The customer service was horrible and all wanted was a refund for my food

Date: a month ago

Review №23

Rating: 5

Food was fresh and

Date: 2 months ago

Review №24

Rating: 1

Never know what your going to get when you walk in there. Ive tried them 2x. 1st time wing were burnt. This time ordered online walk in 25?mins later. I pay then cashier says will be another 20mins.

Date: 2 months ago

Review №25

Rating: 5

Date: 2 months ago

Review №26

Rating: 5

The workers there was so sweet and helpful! They made sure we had a clean table ASAP. Really clean in there as well.

Date: 3 months ago

Review №27

Rating: 1

I ordered for dine in and they told me that the order was going to take 25 minutes that was going to be a lot and after 25 minutes they told me that they were working on it to wait 15 more minutes

Date: 3 months ago

Review №28

Rating: 1

Waited almost 1hr for my food and once it was ready one of the workers threw the bag of food at me. I ordered online the app said 16-21 minutes so I went to the Walmart close by to buy some things to make time got to wingstop around 26 minutes after we were told to wait another 5-10 minutes. It s been 40 minutes after I ordered and I ask the crackhead looking white lady nicely if my food was gonna be ready any time soon bc it had been 40 minutes and the app said 16-21. She said they re bagging it that app is never right and whispered with some coworker I wait about another 5 minutes and once it was ready she threw the food at me. What a horrible customer service

Date: 3 months ago

Review №29

Rating: 1

Date: 3 months ago

Review №30

Rating: 1

Ordered delivery and my wings were hardly seasoned.

Date: 3 months ago

Review №31

Rating: 1

This was my 6pc. Boneless wings I have no words lol

Date: 3 months ago

Review №32

Rating: 1

Spent over $60 for a family pack, they forgot half our order. We live 40 minutes away in the country. Called, no one answered. Called later to be transferred to their absolutely horrible manager with an attitude that needs to be fixed to be a manager. You re telling me I have to go all the way 40 minutes there AND back to get a refund. I have never had to do that at any company. And as I can see there are other several reviews that had an experiment like ours!! HORRIBLE

Date: 3 months ago

Review №33

Rating: 1

Terrible service, yall need a new manager. They forgot half our order and would not give a refund unless we went back which we explained that we live an hour away. Do not go to this location.

Date: 3 months ago

Review №34

Rating: 1

An hour and twenty minutes for 1 meal No one sitting down in the restaurant to eat Just to get cold wings that have little to no meat on them mainly just batter and half the order isn t right is wild, horrible location to eat at if you want wing stop. service was terrible rude employees and half of them don t even know what s going on had no idea where my or anyone else s orders were and no questions answered.

Date: 3 months ago

Review №35

Rating: 1

We usually go to this Wingstop location and never had problems until now. It s Friday night and I ordered a 50 pack wings, head back home 30 min away and open up some sorry ahh looking wings. It was 5 men in the kitchen gossiping, restaurant wasn t even busy, and the wings had absolutely no effort. Feathers still on them wings. I had to stop eating out of all the people working there no one could clean and fry that chicken right. We called and spoke to the manager and he could not have cared less lol. If you don t want to work and make money, just stay home.

Date: 4 months ago

Review №36

Rating: 5

Date: 4 months ago

Review №37

Rating: 4

Date: 4 months ago

Review №38

Rating: 5

Date: 4 months ago

Review №39

Rating: 1

When I walked in all the tables were dirty. I order my food at 5:57pm to go . Waited 40 mins and asked the employee what s going on ? When several orders were done I saw at least 8 people get their food before mine then he went to look at the tickets there was 6 more orders . I was mainly upset because I had to go to work , and he didn t have the courtesy to say hey it s going to be awhile before your order will be ready . When I got my food my fries were sticking together, my wings were so so dry . I spend 50 dollars I m so upset and I will never come back to this location

Date: 4 months ago

Review №40

Rating: 1

I was in there earlier for an hour after I arrived to pick up my online order that said it would be done in about 20 or so minutes... not 1.5 hours to get a simple 20 piece boneless and fries. My fries were room temperature walking out of the store. My hot honey rub wings barely had any sauce so they were basically regular boneless wings (2nd time in a row). I order from this wingstop quite regularly, and in the last month I have been disappointed. To say the least I didnt want write this but its the only thing I felt would actually make a difference in the overall current staff.

Date: 5 months ago

Review №41

Rating: 2

Date: 5 months ago

Review №42

Rating: 4

Date: 5 months ago

Review №43

Rating: 4

That hot honey rub is giving cold honey rub . That s all imma say .

Date: 5 months ago

Review №44

Rating: 5

Shoutout to the woman who helped us tonight! Didn t catch her name, but it was at 9:55 on Wednesday and she helped us order a boneless meal deal! Hopefully she gets some recognition, she was very kind

Date: 5 months ago

Review №45

Rating: 2

I used to love this Wingstop store. Now all they serve is orders completely wrong, wings have no sauce, always forgetting something, ranches not even full, giving reheated wings, never on time even if ordered hours before to be picked up at a set time. Really has gone downhill since the manager Leslie left the store.

Date: 5 months ago

Review №46

Rating: 2

Food is ok. It ALWAYS takes longer than 30 minutes to get your food. Even when you pre order online

Date: 5 months ago

Review №47

Rating: 5

Date: 5 months ago

Review №48

Rating: 1

Slowest wing resteraunt in San marcos and the wings are overcooked always and dry . No sauce

Date: 6 months ago

Review №49

Rating: 4

Date: 6 months ago

Review №50

Rating: 5

Food was made fresh and hot. I ordered online to go which is much easier than having to place an order inside due to that it is small inside. Very happy with the quality and freshness of my order. I will be back!

Date: 6 months ago

Review №51

Rating: 1

This Wingstop was extremely dirty. I slipped twice with catching myself on the greasy floors. The table we sat at was so dirty , was not wiped prior to us sitting. The restroom was so gross , dirty, greasy. I m not one to ever complain but I have no idea what made my family and I sick after eating there. Maybe the chicken was under cooked .

Date: 7 months ago

Review №52

Rating: 5

Date: 7 months ago

Review №53

Rating: 1

UBER DRIVERS!!! Don t go to this place unless you live to wait!!! People don t even know how to tell you if the order has been picked up or not or how much time estimate that you have to wait.. waited over 15 minutes and people without came after me got there order first and they just ordered!!! very disappointed in this location!!! They need better workers!!!

Date: 7 months ago

Review №54

Rating: 1

Waited for over an hour for my food!! As I tried asking the cashier about my order she writes 5 people names and goes to the back then returns with no information on anyones order. I can see stacks of finished bags on a shelf and even the ones they put on the counter no one called them out. At one point the customer started calling out the names themselves. Even after I had the cashier write the conformation # down she still walks away and doesnt address the order. Not till I ask for a manager do I get my order that was sitting on the shelf the whole time. The cashier was rude and spaced out I am always willing to give anyone the benefit of doubt but she has no business in customer service.

Date: 7 months ago

Review №55

Rating: 1

Wings were a great size but then I go to pull the ranch out the bag and the ranch was a 1/3 filled. Looks like they picked one out the trash with leftover ranch and gave it to me. On top of it open my bad my and ranch is just thrown all over the place.

Date: 7 months ago

Review №56

Rating: 1

Date: 7 months ago

Review №57

Rating: 5

Date: 8 months ago

Review №58

Rating: 1

Waited an hour for a $30 order that was dine-in & given the food in a bag not on a tray...food was really cold & soggy...my disappointment is immeasurable & couldnt even finish my meal...Im pregnant & this food wasnt even quality to even feed to my dog also disappointed that everyone else that ordered dine-in got their food on trays *farting sound*

Date: 8 months ago

Review №59

Rating: 5

I am obsessed with wingstop! Love the voodoo fries !

Date: 8 months ago

Review №60

Rating: 2

I mean its OK but very young ladies and boys working here I wonder is there is even a manager they seem to do there job when u go in person but when u call they just have u on hold or simply dont answer yall need to work on yalls customer service skills

Date: 8 months ago

Review №61

Rating: 1

If I could leave 0 stars I would I ordered online then went to pick it up when it was supposed to ready only to wait another 30min. Also the food was nearly stone cold when I got home and just not enjoyable in the slightest.

Date: 8 months ago

Review №62

Rating: 1

Customer service is horrible and there work ethics are disappointing

Date: 8 months ago

Review №63

Rating: 5

Date: 8 months ago

Review №64

Rating: 4

The chicken is good, the fries are ok a little too soft. The dipping sauces are what makes the dishes great.

Date: 9 months ago

Review №65

Rating: 1

I ordered 40 wings and they didnt send no ranch!!!! Omg i was so upset! Who orders wings without ranch!

Date: 9 months ago

Review №66

Rating: 1

The food is decent here, but everything else is awful. We have been there 4 times in the last year expectingnthe experience to be better but it always lets us down. Our orders have been messed up 3 of the 4 times, and we werent willing to wait another 40 minutes for it to be corrected. If you go in and order at the store and its not busy, expect to wait 40ish minutes for your food. If its busy, it will take an hour to get your food. The amount of employees that are standing around is actually impressive, probably why a single 10 piece order took 40 minutes. I hate writing negative reviews, but when it gets this bad people should be warned. If the store owner can see this, I would highly recommend you watch your cameras and see how long peoples wait times are. A fast food place should never take 40 minutes to get you the food you ordered.

Date: 9 months ago

Review №67

Rating: 1

They said 25 mins the most . They made me wait 50 then I got my fries cold the wings where not hot hot but it wasn t cold so that s why it s 3 stars for food and 1 star for service . I seen my food on the bottom shelf and didn t think nothing of it because I couldn t read my name but when he gave me the bag from the bottom I was like dam that s cold blooded just for a 6 piece with fries The dude was a white or light Mexican dude with mustache

Date: 9 months ago

Review №68

Rating: 5

Date: 9 months ago

Review №69

Rating: 3

Its alright Kid-friendliness: As far as i can tell, theres no nodity, violence, or swearing in the restaurant. Wheelchair accessibility: Theres no ramps needed. Its all on one level.

Date: 9 months ago

Review №70

Rating: 1

how one location managed to hire the most unproductive people on this earth is beyond me

Date: 10 months ago

Review №71

Rating: 2

Date: 10 months ago

Review №72

Rating: 1

Worst place for customer service. I know I asked for a certain thing but instead of saying I m sorry how can I make it right the GM argued with me unprofessional. Lost a costumer for life there.

Date: 10 months ago

Review №73

Rating: 5

Date: 10 months ago

Review №74

Rating: 5

Date: 10 months ago

Review №75

Rating: 2

Food is always good but they are awful when it comes to service everytime I come here they tell me maybe 10-15 minute waits but Ive sat here for up to 45 minutes terrible seriously

Date: 10 months ago

Review №76

Rating: 5

Excellent service and the girl at the counter excellent, congratulations for your staff

Date: 10 months ago

Review №77

Rating: 1

Worst service of my life. Waited for an hour on an order that consisted of only 2 6-pc combos. The girl who took our order was extremely rude. After 30mins of waiting I asked for the status of the order and the girl laughed in my face and said they were waiting on the chicken as they were consistently giving orders to people who had ordered AFTER us.

Date: 11 months ago

Review №78

Rating: 5

Date: 11 months ago

Review №79

Rating: 2

The wings were very salty. I wont go back to that place.

Date: 11 months ago

Review №80

Rating: 5

Great service around lunch time. Food came out so fast and it was actually fresh. Keep up the good work!

Date: 11 months ago

Review №81

Rating: 1

Placed our order with 62 MINUTES IN ADVANCE . Get there to pick up at their designated time 35 minutes see people arrive and order and get their food before me. Ask where my food is keep getting told it ll be 5 minutes. Asked for my money back manager gave zero f about the horrible service. I should ve known better from these reviews next time I ll drive up to kyle.

Date: 11 months ago

Review №82

Rating: 5

Great food here!!

Date: a year ago

Review №83

Rating: 4

Wings are good, reasonably priced, with good sauces. However, they are occasionally somewhat overcooked and dry. When a location is busy with take-out and dine-in orders, be prepared for a wait! Counter service can be uneven, and sometimes the place (particularly the bathrooms) could stand to be cleaner. Parking: Huge free parking lot outside Always available parking.

Date: a year ago

Review №84

Rating: 5

I love this place especially their boneless and lemon herb seasoning mmm mmm mmm. I ve been coming here so much Justin knows my order as soon as I walk in he such a great guy as well. That s just what customer service is about I m going to be coming here as long as yall are open.

Date: a year ago

Review №85

Rating: 2

Date: a year ago

Review №86

Rating: 5

Date: a year ago

Review №87

Rating: 1

Nothing but trash works here. I wouldnt risk it. Cant even acknowledge you during a transaction and the manager witnessed everything and did nothing but giggle with the rude employee.

Date: a year ago

Review №88

Rating: 1

They take forever every single time

Date: a year ago

Review №89

Rating: 1

When I ask for a large fries. I don t actually mean thick fries. I ve ordered twice from here already and they always do this with delivery orders. I had three fries like this and they took up the entire basket and i barely had fries around the big ones. Don t recommend

Date: a year ago

Review №90

Rating: 1

Very rude staff. Will not be coming back.

Date: a year ago

Review №91

Rating: 1

Dont order here if you want your food in the next couple hours

Date: a year ago

Review №92

Rating: 5

Date: a year ago

Review №93

Rating: 4

Good visit

Date: a year ago

Review №94

Rating: 5

Great employee

Date: a year ago

Review №95

Rating: 1

Girl at the register was very very very rude!

Date: a year ago

Review №96

Rating: 1

They close at 12 I pulled up at 11:15 tried to place an order. They stated kitchen is closed. I understand they want to go home at the same time you signed up for the job and the specifications required. I m not satisfied with this whatsoever. I understand they want to go home at the same time you signed up for the job and the specifications required. I m not satisfied with this whatsoever I understand 15 minutes until closing but it was 45 minutes.

Date: a year ago

Review №97

Rating: 1

gone sooo downhill: the turnover rate in here is insane i see new employees every month, which tells me their wages are low and management is non-exsistent. For how busy this wing stop gets they NEED more employees with experience and higher pay, if it takes raising prices on the food, so be it!

Date: a year ago

Review №98

Rating: 3

The cajun fries were seasoned way to heavily. But the service was great and the atmosphere was to

Date: a year ago

Review №99

Rating: 1

Date: a year ago

Review №100

Rating: 4

Date: a year ago

Review №101

Rating: 1

Very bad service

Date: a year ago

Review №102

Rating: 1

The people they have running this place are lazy and argumentative wingstop higher ups need to fire the whole staff and start fresh

Date: a year ago

Review №103

Rating: 1

Date: a year ago

Review №104

Rating: 1

Date: a year ago

Review №105

Rating: 1

I used to love this place but they slowly got worse and worse.. last time I went there we ordered 30 wings, ALL 30 were so over cooked and hard I legitimately chipped a tooth trying to eat them.

Date: a year ago

Review №106

Rating: 2

Food is good but it takes 30 to 45 minutes just to get my food

Date: a year ago

Review №107

Rating: 5

Date: a year ago

Review №108

Rating: 5

Date: a year ago

Review №109

Rating: 5

Date: a year ago

Review №110

Rating: 3

oh my god those fries were horrible they were burnt... I wont buy from that place again

Date: a year ago

Review №111

Rating: 2

This location has really taken a down turn just like the other new one. Not sure who owns these franchises but they need new management, staff, and to set expectations and hold them to it. I cannot recommend dining here any longer, this seems to be a city wide problem now, try locations in other towns.

Date: a year ago

Review №112

Rating: 4

Date: a year ago

Review №113

Rating: 1

I was waiting on an order of literally just sauce for 15 minutes while 2 girls at the front stared at me and played on their phones. They were busy so I waited the entire time in the lobby, i finally got the attention of the woman in the pink braids off of her phone and asked her about my order. She talked with the tattood guy that took my order and came back with the most monotone voice and expression possible Hes making it now. Sorry about that . No refund or anything, but the guy that took my order walked a whole 10 feet to give me the order directly, thanks.

Date: a year ago

Review №114

Rating: 1

Slower than Christmas! Make your own!

Date: a year ago

Review №115

Rating: 2

My order was wrong & I live too far to go & exchange it. The fries were extremely salty.. The workers were ok but it looked busier in the kitchen then the waiting area..lol but u can tell they had online orders & call in orders & then the orders there so it was busy.

Date: a year ago

Review №116

Rating: 1

San Marcos location off Highway 80 Trinity the shift manager was very unprofessional provided very poor customer service for being in management when I called in and explained that my to go order was incorrect.

Date: a year ago

Review №117

Rating: 5

Great food reasonably priced, kinda slow.

Date: a year ago

Review №118

Rating: 4

Date: a year ago

Review №119

Rating: 5

As a chicken sandy lover, I had to try theirs, and it is quality. Drenched in garlic parmesan butter, and the hickory bbq tenders were just as good. The sauces are the selling point here. Today I got the 5 piece tenders with lemon pepper butter sauce, and my world is changed. Will go back while Im working in this town.

Date: a year ago

Review №120

Rating: 1

Called an order in they told me wait time was 50 minutes so I ordered online and wait time was only 25 minutes and I went 30 minutes before closing and chairs were already up also I asked to add more food to my order and they told they re closed why say closing times is at 12 if you re gonna stop serving customers at 11:30

Date: a year ago

Review №121

Rating: 1

This location really drops the ball when it comes to order accuracy. I ordered a 20-piece and only received 16, asked for extra lemon pepper seasoning on my fries and they came back with barely any seasoning at all. I wont be coming back to this location anymore as this isnt the first time theyve screw up my order.

Date: a year ago

Review №122

Rating: 4

Date: a year ago

Review №123

Rating: 4

Wings from Wingstop are always fresh, hot and delicious.

Date: a year ago

Review №124

Rating: 3

I ordered the boneless wings. They were extremely small and overcooked.

Date: a year ago

Review №125

Rating: 4

Way better than the last experience in Ames Iowa , the food has the right flavor.

Date: a year ago

Review №126

Rating: 5

Date: a year ago

Review №127

Rating: 1

Second time we order and the wings have no taste. They seem to have a problem with seasoning the wings.

Date: a year ago

Review №128

Rating: 5

I was just sitting outside waiting on my wife and I was pleasantly asked if I needed anything or was waiting for an order. Thats how you get 5 stars without even serving a guest. Kindness and proactivity go a long way these days. | | | | Service

Date: a year ago

Review №129

Rating: 4

The gentleman that helped me was really kind and really new what he was doing. His name was Brendan. He helped me with my DoorDash order. Very good. I know he should get a raise of some sort. 10/10

Date: a year ago

Review №130

Rating: 1

Decided to randomly get so we ordered online. The wait wasnt the issue, it was staff allowing people to cut line to get their food (even after someone said something). Then the food was worse. Ordered 30 classic wings and i got 26 half sauce coated, no dipping sauces, 4 carrot sticks and 5 celery. The fries were cold as if they had been sitting out (were actually stuck together). We only noticed our order was missing once we got home and going back wasnt an option. Lesson learned and wont return.

Date: a year ago

Review №131

Rating: 3

Tried the new chicken sandwich combo for $7.99. Had the chicken tossed in lemon hot sauce. Flavor was good but the chicken was lacking on crunch and the bun was kind of thick for the size of the chicken. The fries we nice and hot with a fair amount of seasoning. If they can get the chicken a little thicker and crisper I would return for more. For now just gonna stick with their bone in wings.

Date: a year ago

Review №132

Rating: 5

I ordered some food from these guys for the family and we were amazed at how good the flavors are. Every single thing was absolute perfection. Except we didnt get the 2 brownies we ordered. Everything else was great. A little bummed out because I was really craving some brownie and so was my kid. Oh well, they had a human moment. Doesnt mean I wont order from them in the future.

Date: a year ago

Review №133

Rating: 2

Just picked up 2 boneless meals and they where soggy as hell. Food tatsed like it was just sitting there fries were cold. Past couple of times its been that way always a constant problem !

Date: a year ago

Review №134

Rating: 1

horrible service avoid this place

Date: a year ago

Review №135

Rating: 3

Date: a year ago

Review №136

Rating: 1

They intentionally make doordashers wait extra time.

Date: a year ago

Review №137

Rating: 1

TERRIBLE

Date: a year ago

Review №138

Rating: 2

Made my order wrong and no receipt so I paid and they shorted me 5 limon pepper

Date: a year ago

Review №139

Rating: 3

Food is good but service is always slow

Date: a year ago

Review №140

Rating: 4

good chicken sandwich

Date: a year ago

Review №141

Rating: 1

Forgot the majority of my order and the whole place smelled like weed. No one wearing gloves, Workers were rude, made me wait 20 minutes for the food they forgot. Would have given them 0 stars if it was possible.

Date: a year ago

Review №142

Rating: 4

Date: a year ago

Review №143

Rating: 2

Waited 25 minutes for cold burnt fries. Like how are the fries burnt yet cold? Ordered a regular and large sized fries yet recived 2 regular sized fries. And the attitude from the employees needs to go. All I wanted was fries.

Date: a year ago

Review №144

Rating: 1

Food not ready when i arrived at store having ordered before. Missing items. Poor management

Date: a year ago

Review №145

Rating: 3

Food was over cook chix sandwich was cook till black. Place was dirty even though manager was counseling someone in dining area. Service was slow had to repeat 3 times.

Date: a year ago

Review №146

Rating: 1

Put the cheese sauce on the side automatically for to go orders. This is clearly an issue for this location! Management really out here sweating over an extra fluid ounce of cheese to put in it a cup.

Date: a year ago

Review №147

Rating: 1

I have been waiting for my order for over an hour. I placed this order online and it gave an estimate of 38 minutes. Several other customers are experiencing the same thing. You go ask for an update and they respond with 10 more minutes. Ill probably ask for a refund in ten minutes. This is as bad as Ive seen this place.

Date: a year ago

Review №148

Rating: 2

These last few times I ve had Wingstop the staff is rude or has an attitude. I understand some days are harder than others but it s only continued to get worse. The staff was bringing completed to-go orders to the counter and was cursing and getting angry when the door dash or person had not arrived. Totally unnecessary and the restaurant was not even packed at that. The people who used to work here before Covid were awesome and always so friendly wish they had stuck around.

Date: 2 years ago

Review №149

Rating: 1

The slowest possible restaurant that you can imagine. Sheesh

Date: 2 years ago

Review №150

Rating: 1

We placed the order, after an hour of waiting, which was the time they told us. We arrived to pick up the order we had to wait in line for 20 minutes and when it was our turn they told us that the order was not ready. What happened?? Well, they threw away the order ticket

Date: 2 years ago

Review №151

Rating: 4

They cook the wings the best at this location. Extra crispy! The wait time on the app is inaccurate, I d add another 40 minutes to what s quoted so plan accordingly. They serve beer and always have good music, so I don t mind waiting. The staff seem to be having fun at work which I think is great. It s a busy location, worst times to order are between 6-8pm on the weekends.

Date: 2 years ago

Review №152

Rating: 1

This place has the worst customer service. We placed our order of only 30 wings at 6:20 and were still waiting inside for our food at 8:30. We couldn t even check for updates on the order because they make you wait in the line just to ask a question. They only had four people working on Sunday night. The manager was extremely rude to everyone and told them they aren t allowed to stand by the counter for help. There was only one girl working the counter with 20+ people waiting in line, but she gave phone orders and calls more priority over the people in line. She told me to check back on my order at 8pm but I couldn t even do that because there were already a crowd of people waiting at the counter doing the same thing I had to do. When I finally got up to the counter, I saw my bag along with 20 others sitting up there that no one bothered to call out, so who really knows how long my order was sitting up there. Really, it s poor management. She ignored every customer and didnt bother to help her employees.

Date: 2 years ago

Review №153

Rating: 1

food is good but awful service and very slow. placed the order 5 hours in advance to avoid the infamous wait but still had to wait 40 minutes for the food. ridiculous.

Date: 2 years ago

Review №154

Rating: 2

Very unorganized and management is beyond rude!!!

Date: 2 years ago

Review №155

Rating: 5

They have never messed up my online order! Love this location!

Date: 2 years ago

Review №156

Rating: 1

Date: 2 years ago

Review №157

Rating: 5

Date: 2 years ago

Review №158

Rating: 1

Waited an hour for 15 boneless wings. Online it said it would take 28 minutes the most smh

Date: 2 years ago

Review №159

Rating: 1

I placed the order by phone, it took two hours and they gave me the order incomplete, I paid for 60 pieces and they gave me 30 fucking service is useless

Date: 2 years ago

Review №160

Rating: 1

Over two hours total for an online pickup. One hour after I arrived at the quoted time.

Date: 2 years ago

Review №161

Rating: 1

FEATHERS! In my wings mama when i tell you i have been sick to my stomach for hours after eating these dingy, half cooked, hour late wings like why??? I ll be hard pressed to ever spend my money with this company again if this is the service we can all expect. Disappointed and disgusted!

Date: 2 years ago

Review №162

Rating: 1

Chicken isn t cooked right and the fries are just soggy and clearly not cooked right. It s so obvious that the food isn t prepared right and they send it out anyways. It s a ticking time bomb to get someone sick. Which is a shame cause this location used to be awesome.

Date: 2 years ago

Review №163

Rating: 4

Date: 2 years ago

Review №164

Rating: 1

Terrible customer service long waits slow staff

Date: 2 years ago

Review №165

Rating: 1

When I arrived I walked up to the pickup area. The employee upfront avoided eye contact with me. Then continued to put up chairs as I waited. Then after done she walked back over and began asking other people who walked up after me if they had been helped. Clearly unhappy working there and not cut out for customer service.

Date: 2 years ago

Review №166

Rating: 2

Call over and over again and no answer most of the time I want to go. I called 6 times and got an answer last time. Called 7 times and no answer today. I guess Im going to the new one in town.

Date: 2 years ago

Review №167

Rating: 1

So understaffed its clear they are hoping you leave rather than wait, despite having 1-2 other customers in the store. Seems like a corporate failure.

Date: 2 years ago

Review №168

Rating: 3

Date: 2 years ago

Review №169

Rating: 1

Date: 2 years ago

Review №170

Rating: 1

Terrible... order my food and they got it wrong then took it back and waited 20 more minutes ...then to get it and it was suppose to be all flats they gave me drums..wrost experience yet from wingstop.

Date: 2 years ago

Review №171

Rating: 1

Place absolutely sucks

Date: 2 years ago

Review №172

Rating: 1

Terrible service, they were resistant, and Im a tourist!!! I wont consume your product again in 100 years!!! .l.

Date: 2 years ago

Review №173

Rating: 1

I have never been told sorry can t take your order we are to bus that s a new one! Sad part is their was 2 ppl waiting and only one dine in strange

Date: 2 years ago

Review №174

Rating: 5

Date: 2 years ago

Review №175

Rating: 1

Dont trust their online wait time. Order said it would take 33 to 38 minutes. So I got here 45 minutes after I ordered to be safe. Now I have been waiting 45 extra minutes IN STORE and its still not done. Will fry little chunks of chicken myself faster next time.

Date: 2 years ago

Review №176

Rating: 1

terrible. I ordered two combos of 8 pieces and only received one Ill never order there again, and also the wait was 30 minutes and it did not arrive after two hours, i do not recomend this place.

Date: 2 years ago

Review №177

Rating: 5

Date: 2 years ago

Review №178

Rating: 3

Not as good as they use to be. The past 4 years it started tanking, wings got smaller and prices got higher. This was before the Pandemic. Still decent wings though

Date: 2 years ago

Review №179

Rating: 1

Call put on hold for 10 mins, called back 3 time no answer, garbage customer service. Its apart of the job to ANSWER THE PHONE. LAZY

Date: 2 years ago

Review №180

Rating: 1

I placed my order in the app and only entered the restaurant when it was marked as completed. When I walked inside and got to the register, they pulled up my order, read it back to me exactly, and took my payment. After a couple more minutes of waiting, the cashier told me they never got my order and that it wasnt made, and that I would have to order again. I find that very hard to believe, because as soon as I walked in and told her my name she looked up the order and found it immediately in the computer. I asked how long it would take to remake the order and the cashier told me I have no idea. I asked for a refund because I didnt have time to stand around for what could be 30-40 minutes before needing to be at work. The cashier appeared very obviously annoyed by this. It wasnt my fault that they didnt have my order ready, and I shouldnt have to feel bad asking for my money back when I didnt get anything that I paid for and already waited for once. Nobody working there apologized for the mistake, they all just seemed agitated at me for wanting my money back and holding up their line. This is not even the first bad experience I have had here, but it probably will by my last experience at this store.

Date: 2 years ago

Review №181

Rating: 5

Date: 2 years ago

Review №182

Rating: 4

Best chain restaurant wings in town. They are so busy on the weekends that it can affect their service and quality.

Date: 2 years ago

Review №183

Rating: 1

Terrible. Owner does not care. 45 minutes later than you order. Dry wings. Owner is lazy and sloppy. Doesn t care. Order any where else.

Date: 2 years ago

Review №184

Rating: 1

Never went in the door. Smells stinky

Date: 2 years ago

Review №185

Rating: 1

Literally took forever for a dine in order, they were completely slow. Seriously needs new management or a bigger location to manage orders coming in. Waited an hour just so they can mess up my order.

Date: 2 years ago

Review №186

Rating: 2

The wait time was ridiculously long. We were quoted 15 minutes for our order and waited 42 minutes. We only ordered food for 2 people. If youre know that its going to be a long wait, then just be honest. Why did our food come out immediately after we asked for it the third time? Why did the group that arrived 35 minutes after us get quoted 35 minutes, which seems more accurate? The excuse I received after asking why it took so long was We had a lot of online orders. I work in customer service, so I know that person in front of you waiting forever takes precedence over the person on the phone or ordering online. We werent offered any kind of apology or discount. They had at least a dozen people working there and people that arrived after us got their food before us. Ive never been so angry that I had to post a bad review for a business in my entire life, so congrats on being the first one. Thank you for wasting 40 minutes of my life and the time to post this review.

Date: 2 years ago

Review №187

Rating: 2

Just opened my container of wings and counted. I have been shorted a wing! Instead of 20 as I ordered, I only have 19. And no, i have yet to eat them

Date: 2 years ago

Review №188

Rating: 1

Date: 2 years ago

Review №189

Rating: 1

Honestly I only gave one star because that s what I need to write this review , they don t even deserve a star . The girl at the cashier Natalie , remember her name if she ever serves you I suggest just walking out the door and not even bothering to get your food . She s so rude and disrespectful, she deadass just screamed at me while I was trying to pay then embarrassed her assistant manager by screaming at her as well like she owns the place when in reality she s just a regular employee . She also went and touched my food with her bare hands after getting angry with me and her manager . I felt so disgusted , she was handling money and touching the register and then went and touched my food. Natalie corporate will hear all about you.

Date: 2 years ago

Review №190

Rating: 4

Always hot, fresh and tasty! The lemon pepper bone in wings are our favorite, with a side of carrots and fries. Order online and you can skip the line.

Date: 2 years ago

Review №191

Rating: 1

Worse cosrumer service I ever had My wings had a hair When i talked with the manager she was so rude she never said sorry and she also was mad and said that nobody has black hair in the kitchen Well you can fnck yourself This Place is nasty and they have a flood by the baths and NOBODY F... DO ANYTHING to hurry up the orders We had to wait more than 40 minutes to get our food

Date: 2 years ago

Review №192

Rating: 3

Service is so so slow. Until and unless you order in advance. Boneless wings that I ordered were not as tender as I expected. Bone wings are worse than them.

Date: 2 years ago

Review №193

Rating: 5

Great customer service. Wings and fries were hot and delicious!

Date: 2 years ago

Review №194

Rating: 1

This location is horrible. 30 mins after ordering online. As I sit here in this location, there is 9 people waiting for their order ahead of me. I decided to give this location one more try because the last time I came here the food was so horrible, didn t even attempt to eat it. Threw it away. This will be the last time I come here. I d rather eat Taco Bell. Yeah DO NOT COME HERE! Had no choice but to put a star so I can post.

Date: 2 years ago

Review №195

Rating: 1

Date: 2 years ago

Review №196

Rating: 5

Date: 2 years ago

Review №197

Rating: 1

Date: 2 years ago

Review №198

Rating: 3

Date: 2 years ago

Review №199

Rating: 2

Lady on register was sooo difficult, this is the 1st time Ive heard that they cant make the order how Ive been getting it for years, all flats . Her excuse was to early in the morning it is 1 pm already and that they are short staff i saw 5 employees working and 5 coustemers dining in. So disappointing this was one of my favorite places to eat lunch but, unfortunately one bad experience is all it takes for me to stop eating here ..

Date: 2 years ago

Review №200

Rating: 4

Date: 2 years ago