Altitude Trampoline Park

Review №1

Rating: 4

Awesome time. Kiddo had a blast!! Only complaint is crappy restrooms and the place could be a little cleaner.

Date: 11 hours ago

Review №2

Rating: 5

Excellent, They Have a Lot Of Trampolines, Kids Enjoy Very Much Jumping In There

Date: 3 days ago

Review №3

Rating: 5

Date: a week ago

Review №4

Rating: 4

Date: a week ago

Review №5

Rating: 5

Love this place. Always a fun time

Date: a week ago

Review №6

Rating: 5

Date: a week ago

Review №7

Rating: 4

We LOVE our membership to Altitude! It s worth it 100%. They have plenty of fun attractions and activities like the trapeze, ball-pit digital wall, diving board, etc. Their membership perks are also worth the monthly payment. Their employees are young and funny. Some Need a little help focusing on their job, but Jacob is very focused and professional! He keeps everyone safe and in the boundaries. My only feedback for improvement is for cleaner bathroom floors because we go into the bathroom in socks, unless we go put shoes on first.

Date: a week ago

Review №8

Rating: 1

Very bad service on cancelling the membership.. they keep charging. Even after cancellation.. it s been charging me for past two year called couple of times and still they are charging even after cancellation

Date: 2 weeks ago

Review №9

Rating: 1

Every parent was talking about how cold is this place for kids This is ridiculous please put the temperature up this is for kids

Date: 3 weeks ago

Review №10

Rating: 1

You must purchase altitude socks to jump. Can not use your own and was kicked out. Def not wasting my time here again.

Date: 3 weeks ago

Review №11

Rating: 2

This place is over crowded and dirty. No maintain well.

Date: 3 weeks ago

Review №12

Rating: 1

I booked my son s party at this trampoline park online and confirmed over the phone, but when we arrived, his party wasn t even on the list. They scrambled to put together a single table for us, and the so-called attendant only brought out plates and forks that was the extent of their assistance. We received no help with the party, pizza, or cake, which was incredibly disappointing. The park was overcrowded with way too many kids on the trampolines, and there was absolutely no enforcement of the one-kid-per-trampoline rule or any other rules for that matter. Jumpers of all ages, including adults, were bouncing all over the place, making it a serious safety hazard for younger or smaller kids. My nephew was jumped into, resulting in a broken nose that now requires surgery. While I understand the risks associated with trampolines, I can t help but think this could have been avoided with fewer kids and some rule enforcement. To make matters worse, management showed no empathy at all. The GM couldn t even be bothered to leave their office to check on us after the incident. When we asked for a first aid kit because there was blood everywhere, they offered us only a bandaid or an ice pack, saying they didn t have a proper first aid kit. The bathroom was poorly stocked as well. It was only after this incident that I discovered Texas has zero regulations for trampoline parks and no mandatory safety inspections. The fire marshal informed me that their authority is limited to occupancy checks, with no power to enforce safety standards. This place is a nightmare unorganized, unsafe, and completely indifferent to the wellbeing of their guests. I would never recommend this park to anyone, especially for a child s birthday party.

Date: 3 weeks ago

Review №13

Rating: 1

This place doesn t even deserve one star. It needs so much attention it s unreal. We went to a party there and it was so unorganized. They forgot to add the party to the list for the day so nothing was ready. They gave us only one table for 10 kids plus parents. No host to help do anything the entire time. Theres padding falling off everywhere, the foam blocks are falling apart, there s nobody supervising, it s overly crowded with zero rules or regulations, the staff is worthless, my son broke his nose colliding into someone else and they didn t even have a first aid kit. Not a safe place to take your kids. Never again.

Date: 4 weeks ago

Review №14

Rating: 5

A very fun place to visit with children 10/10

Date: a month ago

Review №15

Rating: 5

Date: a month ago

Review №16

Rating: 1

This place is completely unsafe on the weekends. It was a mad house. Within 5 min of jumping my almost 6 yo was knocked out by an 8 year old that did a backflip into my daughter s head and face. The mom was completely dismissive that her daughter did anything wrong and there was no apology. My daughter s face was swollen red and bruising around the eye and nose.

Date: a month ago

Review №17

Rating: 5

Fun place

Date: a month ago

Review №18

Rating: 4

Grandkids had a really great time here. Trampolines allowed them to get exercise indoors while it was too hot to play outside. Staff at the trampoline park do not enforce rules well, so younger kids need to be watched.

Date: a month ago

Review №19

Rating: 1

Pretty frustrating to get here and have you not be open. Please make sure your hours posted on Google are correct!!

Date: a month ago

Review №20

Rating: 5

Date: a month ago

Review №21

Rating: 3

Place has not been kept well in the past few months. Foam has been torn in several patches throughout the facility. We are concerned of taking our kids there. Will cancel our monthly membership going forward.

Date: a month ago

Review №22

Rating: 2

I recently visited this place to give my kids a good time before the school year starts. Although we brought our own trampoline socks from another location, the admission price per child wasn t any cheaper. The kids had fun, but I noticed that the cleanliness wasn t up to standard. My nose kept itching due to the dust, and there was hair all over the place. The foam blocks seemed old, and tiny pieces were flying around, sticking to the kids hair, clothes, and especially their socks. It was quite difficult to get them off, and we ended up having to throw the socks away. Unless the cleanliness issues are addressed, I m not sure if we ll be returning.

Date: a month ago

Review №23

Rating: 4

Date: a month ago

Review №24

Rating: 5

Date: a month ago

Review №25

Rating: 3

Obstacle course and zipline was shut down so all they had available was the trampolines. Spent over $100 just for 3 people. Not worth it in my opinion. Staff was not very pleasant either. Oh and you have to buy there socks you cant bring your own socks lol smh. Most likely will not return.

Date: a month ago

Review №26

Rating: 5

Date: 2 months ago

Review №27

Rating: 5

Date: 2 months ago

Review №28

Rating: 5

Date: 2 months ago

Review №29

Rating: 1

We had one of the worst experiences at this facility. My daughter is six and there were several bigger kids not being supervised. As my daughter was jumping one kid who was running wild nearly knocked my daughter out. He hit her so hard that her brand new glasses not only were knocked off but caused bruising to her face. The worker who is supposed to be watching the kids has his back turned to them and was watching the concession stand. Near the wall jump my daughter was jumping and a 13-14 year old jumped on top of her. This place needs to hold parents accountable to watch their children because littles are getting hurt. I ve requested a refund but have no heard back.

Date: 2 months ago

Review №30

Rating: 5

So much fun. The people that work there are always awesome, theres plenty of room for everyone to put there stuff away and have an area to chill out in between jump sessions (they have free locks so you can lock your valuables and stuff too), and the actual trampolines are fantastic. Theres a wide array of stuff to do and its all pretty darn fun, they even added a few new areas since the last time I was there. Its also super fun for all ages so everyone can go. If youre on the fence get out there, its a blast.

Date: 2 months ago

Review №31

Rating: 5

Date: 2 months ago

Review №32

Rating: 2

Swipped my card on one of the games at the back (a kids car) and it never stopped charging me for games. When we realized it was going and going we stood up to let the staff know that I was being charged more than what I paid for (more than one round) and someone else sat in there to play. The staff didnt know what to do, they told me to call the phone at the game booth to make a complaint and get the money back but there was no phone. They unplugged the game and turned it on again but the game kept still playing on charging me. I liked the trampolines but be careful swipping your card anywhere in that place, I had to dispute with my bank but such a hassle.

Date: 2 months ago

Review №33

Rating: 4

Staff is young, so theyre give a darn is lacking, but all things considered, it doesnt keep us away. We always have a good time.

Date: 3 months ago

Review №34

Rating: 1

Racist place! Please be aware before come to this location. That was the second time I was going there after buy my membership. A group of kids including teenagers started bullying my kids and the kids of my friend there. When my friend finally went to talk to this kids and told them to go get them parents the manager very white last blue eyes came around and did nothing. 10 minutes later the police was there and removed my friend and her kids and my kid that was being bullied. Clearly racial profiled, calling my friend a angry black woman bc she got fed up up this group bullying and hitting our kids repeatedly. Police told her she is banned by the property and she need to be 600ft from the parking lot just bc she told this kids to go get them parents. When I got my camera and start filming the police officer changed the tone and the manager said she didn t called the police, was corporation watching the camera and making they own judgement. Btw we cancelled our membership and they didn t reimbursed our money. So be aware if u black or Latino, you are not welcomed!

Date: 3 months ago

Review №35

Rating: 2

very dirty, almost the entire sponge on the floor is broken and the children hit themselves with the irons that are on the edges under the sponges on the floor

Date: 3 months ago

Review №36

Rating: 4

Our kids love jumping around at this trampoline park, and we keep coming back because of the ample space. We try to avoid weekends due to the crowd. The food options are pretty limited to chips and soft drinks, so it would be great if they offered a wider variety of snacks. However, the fun and excitement the kids have make it worth the visit.

Date: 3 months ago

Review №37

Rating: 1

Staff sucks

Date: 3 months ago

Review №38

Rating: 3

Date: 3 months ago

Review №39

Rating: 5

Date: 3 months ago

Review №40

Rating: 5

Awesome, awesome, awesome. The dodge ball is off the hizzy.

Date: 3 months ago

Review №41

Rating: 3

Date: 3 months ago

Review №42

Rating: 5

Date: 3 months ago

Review №43

Rating: 3

The place was fun for the kids. However the announcement for the employees about their cell phones was not professional at all. Not to mention they singled out an employee by saying their name. I would recommend a huddle and going over company policy in private. But thats my 2 cents

Date: 3 months ago

Review №44

Rating: 5

We had my 7 yr olds birthday party here. They did an amazing job hosting the party and making sure everything went smoothly!!

Date: 3 months ago

Review №45

Rating: 5

Date: 3 months ago

Review №46

Rating: 2

From a parent s point of view, dirty and unhelpful staff. Just a bunch of kids running the place who would rather be anywhere but there. From the kids point of view, they seemed to have a good time.

Date: 3 months ago

Review №47

Rating: 5

Date: 3 months ago

Review №48

Rating: 5

Date: 4 months ago

Review №49

Rating: 1

If you have little toddlers, I HIGHLY suggest not to bring them here. Bringing my kids here is the biggest regret and I will never take my children to this establishment again. We went on a Sunday at like 11AM, to have a party for my eldest. 1st off they have teenagers working there who have their air pods in, on their phone and simply not paying attention-PERIOD! Another kid jumped off the platform and ran right into my little one. When my baby tried to stand, he immediately collapsed - it was at that moment I knew my baby s leg was broken. Took him to the ER, and sure enough it was a tibia fracture. Go at your own risk, which is what I did even after reading the reviews of read similar scenarios!

Date: 4 months ago

Review №50

Rating: 4

Large, spacious and fun for children and adults but they need more maintenance, there are areas where the protections have come off and the children take quite a beating.

Date: 4 months ago

Review №51

Rating: 3

Date: 4 months ago

Review №52

Rating: 4

Date: 4 months ago

Review №53

Rating: 5

We had a party for 10. Our hostess was awesome. I think her name was Clark. She was a breath of fresh air. I haven t seen her level of customer service for years. For future customers: ask for her. You ll thank me later. For the business owner: Do what you can to keep her or someone else will treat her better, pay her more, etc. :)

Date: 4 months ago

Review №54

Rating: 4

Went to my granddaughters bday party. Great fun. Great bday pkgs. Good for adults and children of all ages.

Date: 4 months ago

Review №55

Rating: 3

Had a birthday party. The kids had fun. The party manager was helpful. However they forgot to give us a birthday t-shirt that comes along the party package. I had an additional icy treat in my package, but that icys dispenser was not working. So they offered us some limited alternatives. The reception staff , youngsters in particular need some improvement in the way they speak to the visitors, or handle their concerns. Most importantly, playing area is split into two. I felt it was a bad and to some extent unsafe design, since one has to switch between two playing zones by passing across common areas , such as the reception area, waiting area immediately upon the entry, or dining area which were already crowded with people waiting for the birthday parties, and lots of benches. However, the overall birthday party experience was great. Place was neat and clean.

Date: 4 months ago

Review №56

Rating: 5

Nice fun place for the kids ,you will kinda have to look out for the babies so they dont get ran over by the older kids but for the most part its good .

Date: 4 months ago

Review №57

Rating: 3

No one follows the rule. Adults are wearing shoes everywhere and putting chairs in the kids Wild Wild West area. Customer service at the counter is good.

Date: 4 months ago

Review №58

Rating: 3

Date: 4 months ago

Review №59

Rating: 5

Date: 4 months ago

Review №60

Rating: 5

Wonderful place

Date: 4 months ago

Review №61

Rating: 2

Date: 4 months ago

Review №62

Rating: 5

Great place for kids

Date: 4 months ago

Review №63

Rating: 4

My son loves it, and during the hot summer, its worth the money! The newer playset is awesome and a great addition since hes younger and cant do the larger parts, yet. Some of the foam blocks could be updated and cleaned.

Date: 4 months ago

Review №64

Rating: 2

Good spot for the kids to have fun. A little annoying that the team working here thinks its appropriate to shut down a bathroom an hour before close to clean and then have people literally sweeping under your feet while youre seated at a table. Had to take kids to an adjacent businesses restroom. Just ask me to leave at 8:30 next time.

Date: 4 months ago

Review №65

Rating: 5

The kids loved it, the staff is all very helpful and nice. Place seems as clean as possible considering the sprogs are everywhere, leaking on things.

Date: 4 months ago

Review №66

Rating: 5

Fun but hot

Date: 4 months ago

Review №67

Rating: 5

Best

Date: 4 months ago

Review №68

Rating: 1

This place seems too expensive to me, I paid $58 to take my 3 year old daughter and my 14 month old baby for 1 hour and a half. At first the girl told me that my baby didnt have to pay anything, then she told me that my baby and my daughter were free but that I had to pay for myself and my husband and the baby couldnt even be in the drop zone but that I had to pay for him paying for us, then she told me that I had to pay 4 socks so that we could be in the place, in the end I paid $58 and I told her to give me the invoice and she told me that they didnt have a printer to give me it. I will not go again and I do not recommend it because I feel that they took advantage of the costumer by charging for everything

Date: 4 months ago

Review №69

Rating: 1

My 3 year old got a fever the night after we left altitude, came to find out he got infected with hands, foot & mouth disease. Will never be coming back here, this place is filthy.

Date: 4 months ago

Review №70

Rating: 5

Date: 4 months ago

Review №71

Rating: 5

Date: 5 months ago

Review №72

Rating: 5

Date: 5 months ago

Review №73

Rating: 3

This place is highly unorganized. I love that the kids had fun and they can jump for hours but the party setting needs work. The way people come in and take tables needs a strategic plan. The over priced snacks and water needs to be readjusted. This was my 1st and last time here.

Date: 5 months ago

Review №74

Rating: 5

Nice place for the kiddos.

Date: 5 months ago

Review №75

Rating: 1

Employees are very nasty

Date: 5 months ago

Review №76

Rating: 5

Awesome fun for all the kids, one of ours got hurt and the staff was absolutely amazing, took great care right away and made sure he was ok and got his magic bandaid

Date: 5 months ago

Review №77

Rating: 4

Fun place for the kids. Can get packed.

Date: 5 months ago

Review №78

Rating: 5

Date: 6 months ago

Review №79

Rating: 1

My family and friends family came here to celebrate my little guys birthday and we were having such a good time up till a situation happened with an employee and i will be completely honest in my review in the most humble, polite way possible. We believe this employee may be on the spectrum. Which by all means I applaud him for working and altitude for giving him the job! I think that Is honestly great! We all loved that! Although, the way this employee came about handling things with our 6 children in totally. Ages 3-7 was absolutely not ok. He kept talking in a very angry/rude manor to our toddlers to move away from the slide in the ball pit when our family was the only one in it and 3 adults were supervising them. I told him very nicely 3-4x that I appreciate his concern but I already corrected whatever behavior he was trying to correct and those kids are ours. He ignored us and proceeded to talk to our kids in a way you do not talk to children. I. SAID. MOVE! GET! I told our group that let s just go back to the trampoline part to avoid this situation since I could tell he wasn t going to leave my kids alone. So the other 3 adults took the 6 kids back while I stayed back talking with a couple of random parents who proceeded to tell me that they agree with us and that wasn t ok. I saw this employee follow my kids and then I heard him run and yell no no no no! GET. OFF. THE. MATTS! And I went fast and yup. This employee FOLLOWED my children and proceeded to yell at them. They are toddlers. They have only set foot in a trampoline park a few times. The facts that he RAN after my children and made one cry and the younger 2 say how he was scary (for yelling. They are 3yrs old) was absolutely not ok. My friend and I went to talk to a manager but we noticed they are all really young employees and all though she did hear us out and said I m sorry for that she did give ice cream to the one he made cry but we still feel as if nothing was going to be done. If that s how he acts, they really need to have another employee with him to guide and teach him the correct way to speak and correct children. Parents, be careful and really watch your children. I would hate anyone else s littles to feel traumatized and refuse to go back.

Date: 6 months ago

Review №80

Rating: 5

Excellent

Date: 6 months ago

Review №81

Rating: 5

Date: 6 months ago

Review №82

Rating: 5

They are the best place to go to jump and and have fun they have doge ball and everything

Date: 6 months ago

Review №83

Rating: 3

the activities were quite fun, but the two player timed button game wasnt fully functional. the left one just lights up. the atmosphere was pretty fun, and i enjoyed it with my group.

Date: 6 months ago

Review №84

Rating: 5

Date: 6 months ago

Review №85

Rating: 5

Expectacular Play Excellent

Date: 6 months ago

Review №86

Rating: 5

The best place to let your kids loose and lose their energy. Great price, safe place. Has trampoline, ball pool, foam pool. Kids can jump and frolic around. A tired kid is a good kid. Will come here again n again n again. Has membership for 10$/month if there is an accompanying buddy, the buddy will pay 10$ instead of 18$.

Date: 6 months ago

Review №87

Rating: 4

Very busy for a four year old.

Date: 6 months ago

Review №88

Rating: 5

Date: 6 months ago

Review №89

Rating: 5

Date: 6 months ago

Review №90

Rating: 5

My 5 and 7 year old granddaughters love going here.

Date: 6 months ago

Review №91

Rating: 4

Kids had fun for the short time we were there. But the poor employee that got the short stick of repeating ALL the rules was very annoying to hear literally every 10 seconds! She needs a raise for all the talking she has to do. Hope the poor girl doesnt talk in her sleep! Anyways, nice place...play by the rules so they dont wear the announcer out. BIGGEST tip...DONT GO WHEN ITS BUSY!!

Date: 6 months ago

Review №92

Rating: 5

Date: 6 months ago

Review №93

Rating: 3

Date: 6 months ago

Review №94

Rating: 5

I like the place but it lacks some cuisine

Date: 6 months ago

Review №95

Rating: 5

Short Stop is what Whataburger thinks it is.

Date: 6 months ago

Review №96

Rating: 5

Date: 6 months ago

Review №97

Rating: 5

Date: 6 months ago

Review №98

Rating: 5

Very fun I do recommend

Date: 6 months ago

Review №99

Rating: 1

This place is dirty. There s no water fountains and the drinks are over priced. Also, there wasn t toilet paper or soap in the bathrooms. We re sticking with Mt. Playmore because this place is awful.

Date: 6 months ago

Review №100

Rating: 5

Date: 7 months ago

Review №101

Rating: 5

We like this jump park

Date: 7 months ago

Review №102

Rating: 5

Great indoor entertainment for kids

Date: 7 months ago

Review №103

Rating: 1

Idk where to start! The foam blocks are old and disgusting, and the padding is falling off everywhere. For the hour we have been here there s only been one staff person on the floor, and she was sitting on her phone. And this is the perfect place if you want your child to get into drama with someones little kid!

Date: 7 months ago

Review №104

Rating: 5

Date: 7 months ago

Review №105

Rating: 2

A child was sick on the floor near our groups party table and you would think it was the first time this has ever happened, the staff was so immature..laughing and covering their faces, you could see them at the counter looking and trying to pass the buck/decide who was going to clean it up ..took at 15 mins to even come sprinkle something on it and even longer to sweep up and in the meantime they didn t put any cones or signs up so people were just walking through it and tracking it all over the floor. No excuse for this in my opinion. It was truly disgusting and I would be upset if I paid to host a party there. Recommend a re-training session ASAP.

Date: 7 months ago

Review №106

Rating: 4

Date: 7 months ago

Review №107

Rating: 5

Great trampoline experience

Date: 7 months ago

Review №108

Rating: 5

Date: 7 months ago

Review №109

Rating: 3

It was dirty, but fun

Date: 7 months ago

Review №110

Rating: 5

Great place

Date: 7 months ago

Review №111

Rating: 5

Date: 7 months ago

Review №112

Rating: 3

Fun place to visit, the individual prices arent so bad. My kids always get a work out. They dont have a great separation for toddlers to play, Ive seen a few injuries where teen or big kid tramples a little. I will say when I found out the birthday party prices I was thrown off, too. They dont offer much for $500+ and to bring outside food there was additional charges. My wife and I enjoyed watching the super soldier manager blow the whistle and show maximum work ethic in his position, 3.5 stars for that.

Date: 8 months ago

Review №113

Rating: 5

Date: 8 months ago

Review №114

Rating: 5

Wonderful experience. Had fun with my son

Date: 8 months ago

Review №115

Rating: 5

Date: 8 months ago

Review №116

Rating: 5

They finally fix and upgraded EVERYTHING! And the price stayed the same low and affordable! This is a very fun place for kids and even adults!

Date: 8 months ago

Review №117

Rating: 5

Date: 8 months ago

Review №118

Rating: 2

I took my daughter who will be 5 next m9nth and it was chaos! Spilled drinks 9n the floor. The foamed pads were ripped from the flooring. Teenagers and k8ds running all over the place. I honestly was waiting for someone to get hurt. Ill never come back again.

Date: 8 months ago

Review №119

Rating: 5

Did my daughters birthday there. Was completely satisfied but their website method of assigning tickets was a pain in my butt, at least on my phone. Didnt cause any issues for getting yhe party going though.

Date: 8 months ago

Review №120

Rating: 5

Date: 8 months ago

Review №121

Rating: 1

Fun for the kids but the membership is a complete pain. Everytime we go we have to spend numerous minutes at the front trying to find the kids memberships. The last time was due to the POS system change, when really they first said the card was declined. Weve had a membership for a year and the last time, both of my kids names were not even under the membership. It is frustrating, to say the least...but its the only option near my house.

Date: 8 months ago

Review №122

Rating: 2

This wasnt my first time here, but was by far the worst. All the employees were more focused on talking to their friends instead of doing their jobs. I saw maybe 3 employees in the actual jump zones and the other 8 just standing around up front chatting. They did nothing to enforce the rules and teenagers were running around the place barreling into the younger children. Sad this place has gone down hill.

Date: 8 months ago

Review №123

Rating: 5

Date: 8 months ago

Review №124

Rating: 5

Its a fun place. Got lots of things for kids to have fun.

Date: 8 months ago

Review №125

Rating: 4

Pretty decent jump place.

Date: 8 months ago

Review №126

Rating: 3

The place needs a bit more maintenance. The props look soiled and probably need to be replaced. Also looks like there is no monitoring on paid vs unpaid customers. Looked like a free for all...well almost. They need to be more organized, better streamlined and more hygienic.

Date: 8 months ago

Review №127

Rating: 5

Date: 8 months ago

Review №128

Rating: 1

Okay facility, some of the places were unstaffed. Was here a few times, will be looking for other places due to rude staff and management, better to find other places

Date: 8 months ago

Review №129

Rating: 5

Best place for the kids

Date: 8 months ago

Review №130

Rating: 5

Large and surprisingly bouncy array of trampolines with several areas for specific activities. Dodge ball Trapeze Bouldering Jumping in a foam pit Jungle gym style playscape for littles 6 and under jump area for kids w basketball goal Big kid slam dunk alley (staff can adjust hoop height) A game for 2players to touch lights A performance grade trampoline section And some arcade games. Rooms for parties and lockers / cubbies for all. Check out the membership rate for best pricing. Theres a Groupon too but membership might be better. My kid had fun and my inner kid had fun too. Update: After 6 months of membership we still love this place.

Date: 8 months ago

Review №131

Rating: 5

We hosted my daughters birthday party here and I couldnt be happier. She had a great day and the cost was very reasonable.

Date: 8 months ago

Review №132

Rating: 5

Staff was super accommodating with my kids indecision about the size of the socks he needed.

Date: 9 months ago

Review №133

Rating: 5

Date: 9 months ago

Review №134

Rating: 5

Date: 9 months ago

Review №135

Rating: 5

I.Love this park

Date: 9 months ago

Review №136

Rating: 5

Good indoor playground for kids to play and enjoy

Date: 9 months ago

Review №137

Rating: 5

Great place for kids party or just good exercise. Rather stressful for parents, but whatever the kids love it.

Date: 9 months ago

Review №138

Rating: 5

Date: 9 months ago

Review №139

Rating: 5

Great place for kids to enjoy and spend their day.. for adults there are massage chairs which can be used while kids play

Date: 9 months ago

Review №140

Rating: 4

Date: 9 months ago

Review №141

Rating: 1

I ve been here 3 times and it progressively gets worse every time. It s filthy. The floor is gross, the play area is stained, the foam is falling apart and disintegrating, there is absolutely no staff supervising the areas, children running all over the place, Teens are inappropriately behaving. There were so many spills that never get cleaned up. Lastly, the door is not staffed and anyone could take a child that doesn t belong to them. Spend your money is other places. This place should be closed permanently.

Date: 9 months ago

Review №142

Rating: 5

Date: 9 months ago

Review №143

Rating: 4

Date: 9 months ago

Review №144

Rating: 5

Its a great place to take the youngins and let them burn off the extra energy.

Date: 9 months ago

Review №145

Rating: 5

Great place to take our kids here. We have a good time with a group of 40+ kids and parents. Exceptional staff members.

Date: 9 months ago

Review №146

Rating: 5

Date: 9 months ago

Review №147

Rating: 4

THANKS QUALITY EXPERIENCE!

Date: 9 months ago

Review №148

Rating: 5

Absolute gem, it s quaint, it s cute, it gets the job done and tires your kiddos out.

Date: 10 months ago

Review №149

Rating: 5

The Round Rock location is by far better than the South. To start it s clean and doesn t smell of feet. They offer a membership which is worth the $$. They have a second play area which also sets them apart

Date: 10 months ago

Review №150

Rating: 5

Fun place for the kids

Date: 10 months ago

Review №151

Rating: 5

Date: 10 months ago

Review №152

Rating: 5

Really good customer service to melayah

Date: 10 months ago

Review №153

Rating: 1

A staff is concentrating more on flirting with each other than paying attention to kids pushing and hitting others. There is never a responsible supervisor on the floor monitoring staff, let alone supervising the 100 or so children that are roaming around.

Date: 10 months ago

Review №154

Rating: 4

Date: 10 months ago

Review №155

Rating: 5

Love this place

Date: 10 months ago

Review №156

Rating: 3

Oof. This is a mixed bag. On the one hand, our son had a blast. He absolutely loved the place. On the other hand, it was way overcrowded and not safe. They had hundreds of kids jumping on top of one another, and one referee guy. That man works for his money. I lost our son numerous times. He came home happy, exhausted, and with an injured foot.

Date: 10 months ago

Review №157

Rating: 5

Funny

Date: 10 months ago

Review №158

Rating: 5

The birthday girl had a blast.

Date: 10 months ago

Review №159

Rating: 3

Date: 10 months ago

Review №160

Rating: 5

Date: 10 months ago

Review №161

Rating: 4

Hosted a party for 20 16 year olds. Pretty easy to check in, party helper was spread thin, he was handling all parties so I needed to go get help and ask how it worked. For the amount you pay I needed to be babysat just a bit. But all in all kids had fun, safe environment easy location. Liked the fact I was able to bring decorations and cakes.

Date: 10 months ago

Review №162

Rating: 5

Great place to let your kiddos play and make new friends! Every parent/caregiver I met was kind and their kids were sweet! Great staff as well.

Date: 11 months ago

Review №163

Rating: 5

Great Customer Service

Date: 11 months ago

Review №164

Rating: 3

This is a great addition to the area. Tons of active stuff for the kids to play on and climb. My daughter loves it here. The onky think it is missing is the stamps and gatekeeper at the door confirming you are leaving with your own kid. There is something unnerving about the door way just being wide open to walk out. Ever other place like this has the door zoned off. Its my only hesitation about going back there. There is something about the peace of mind factor your kid just cant run out the door of the other places like this.

Date: 11 months ago

Review №165

Rating: 5

Super love this place!, this was my daughters comfort place when we came to this city and they knew no one here to play, we will always preserve the memories and keep this place in our memories , the crew is a bunch of young kids but surprisingly u can see their kindness and engagement with the clients kids and adults, they always trying to keep the place tidy but with soo many kids doing what kids do best running and jumping is hard so i dont take anything away from this place as long as it stays harmonious and it has the perfect balance for my tired moms a$$ and my endless bundle of energy loves

Date: 11 months ago

Review №166

Rating: 5

Itll wear the kids out.

Date: 11 months ago

Review №167

Rating: 4

My son is 4 and he had a blast they have changed it up some and I like the new parts the rock wall the high dive into the foam blocks. Wasn t over crowded on a Friday night plus you can turn your pass into a membership before you leave and this month it s only $10.00 for a pass

Date: 11 months ago

Review №168

Rating: 4

Lots of screaming kids and fun

Date: 11 months ago

Review №169

Rating: 5

Great place for the kids to burn off som energy. The member price is super affordable and the kids always have a great time.

Date: 11 months ago

Review №170

Rating: 4

Date: 11 months ago

Review №171

Rating: 5

Date: 11 months ago

Review №172

Rating: 4

Need some cleaning, good promos..

Date: 11 months ago

Review №173

Rating: 5

Date: 11 months ago

Review №174

Rating: 5

Nice place, usually go to urban air south this place seemed like alot of fun for kids. Most importantly, I love that they have all the tables to sit by the front door. Gives parents a peace of mind they can make sure their kids arent going out the door

Date: 11 months ago

Review №175

Rating: 5

My daughter loved it!

Date: 11 months ago

Review №176

Rating: 3

Place was dirty ..restrooms filthy ..no one cleans

Date: a year ago

Review №177

Rating: 5

Date: a year ago

Review №178

Rating: 4

Great place for hosting birthday parties, just crowded if you can have your tables arranged with some good spacing ..

Date: a year ago

Review №179

Rating: 5

Recently had my son s birthday party here and I must say from start to finish the staff was phenomenal! Got the party booked with the GM excellent customer service. Once we arrived my party host and the entire team made sure my son s party was one to remember! Big thank you to Scota,Trayvon, and Keilandra!!!!

Date: a year ago

Review №180

Rating: 1

Watch out when deciding to come here! I came here without reading reviews. Got a deal on Groupon, and boy it was the worst mistake ever. Let s straight with how super busy it was. The lines were divided in 3 but it was unclear if they went by the line or who was next. I took in line for about 15 mins before being helped which cut into my jump time. There was one girl on the phone the entire time. She didn t once knowledge me or the 5 other people waiting in line. They weren t understaffed so I don t know why it took 15 mins before someone came out to help check people in. After checking in, ready to play. My daughter got hurt within 5 mins of her time. I came to get an ice pack and asked for a reimbursement for in person and they refused to give me one. I emailed them and still no response and Groupon won t refund me either. They are very understaffed. Be advised that the only adults there are parents and guardians. No one is around checking kids and making sure they are using them correctly. Avoid giving them your money and time.

Date: a year ago

Review №181

Rating: 4

Great place for kids to get their energy out.

Date: a year ago

Review №182

Rating: 5

This review is purely for the Manager who worked Saturday Sept 16, 2023 from 11a-1:00pm. This man was working his butt off the entire time I was there from enforcing the safety rules the kids were violating to walking around and picking up balls from the playscape to wiping up wet spots from people coming in from the rain. What really impressed me about him was there was a 7 yr old boy that jumped in the cube pit and shortly after started to cry because I guess he hit his eye, the Manager noticed right away and without hesitation he jumped in the pit with him with empathy in his face with so much care and asked him what happened and helped get him out of the pit. Once the boy got out the Manager went over to check on him again to make sure he was okay. Also there were probably at least 8 birthday parties going on with 8 kids and 8 sets of parents to each party in the table area which was mayhem. When we were leaving he was sweeping up mess on the floor that one of the birthday parties made. I wasn t able to see his name tag from far away. Whomever that manager was working that day HE DESERVES A RAISE!!!! He is a caring individual and works his butt off!!

Date: a year ago

Review №183

Rating: 5

Its super fun and affordable via Groupon.

Date: a year ago

Review №184

Rating: 5

Great place to let the kids run free

Date: a year ago

Review №185

Rating: 5

Date: a year ago

Review №186

Rating: 3

Very spacious and many tramps only thing which bothers me is the sound. Its very very noisy. Hope some acoustics will help to reduce the noise. Apart from that its a fun place for kids.

Date: a year ago

Review №187

Rating: 5

My kids 5 and 7 like this place. They can jul and run around and burn off some energy. I can usually find some Groupons online for a discount. It hasnt been too crowded either the times we visited.

Date: a year ago

Review №188

Rating: 5

Excellent place to enjoy with children.

Date: a year ago

Review №189

Rating: 5

Date: a year ago

Review №190

Rating: 5

Great

Date: a year ago

Review №191

Rating: 5

Date: a year ago

Review №192

Rating: 5

What a beautiful place to bring the children and spend those energies that never run out.

Date: a year ago

Review №193

Rating: 1

They make you jump through your own hoops to delete your account. Shady business practices.

Date: a year ago

Review №194

Rating: 5

Date: a year ago

Review №195

Rating: 5

Great place, staff are friendly, very affordable!

Date: a year ago

Review №196

Rating: 5

This is such a great place for kids to burn off that bored energy! It s safe, clean, reasonably priced. Parents can keep an eye on kids without hovering, so kids can let loose and have fun. Kudos to staff for keeping up with cleanups, handling questions, maintaining safety, and providing that personal touch. My grandson had been playing and having a terrific time. When it was time to leave he was sad, begging to stay a little longer. A kind girl on the staff saw his tears and took the time to talk with him, and gave him a special free pass to come back again. What could have turned into a sad drive home was changed into excited plans for next time thanks to her attention and generosity. We will definitely be returning soon!

Date: a year ago

Review №197

Rating: 5

Great place to go, especially since renovating and adding more activities. Found a coupon on line that also really helped with the prices. But even without it, they are super reasonable. Cause you get to pick your time frame.

Date: a year ago

Review №198

Rating: 4

Date: a year ago

Review №199

Rating: 4

Date: a year ago

Review №200

Rating: 5

Date: a year ago