Hilton Dallas/Rockwall Lakefront

Review №1

Rating: 5

Date: 17 hours ago

Review №2

Rating: 5

Date: a day ago

Review №3

Rating: 5

You know you are at a nice hotel when the lobby smells good :) My overall experience was great. Enjoyed relaxing evenings by the pool and watched the sun set over the water. Not to mention, there are several excellent restaurants, bars and ice cream shops a short walk from the hotel. Kroger is just a little over a mile down the road. If you are visiting Rockwall, this is the place to stay, you can t beat it!

Date: 2 days ago

Review №4

Rating: 5

Hilton Dallas/Rockwall lakefront is a beautiful piece of property. From the lobby, the rooms, dining and pool. Also the view from the bar is breathtaking. The front desk was very polite and professional. The whole team exceeded our expectations, especially Markus M, the F & B Asst Director. He was always checking in on my family and I to make sure our visit was exceptional. As well as other guests. He really goes above and beyond. We will definitely be staying here again.

Date: 2 days ago

Review №5

Rating: 3

It is a very nice place to stay. But I did not like the way they gave us the room we received. He did not gave us no kind of information like abt pool or checkout time or breakfast time start or finish. greet us the way we shouldve. Rooms: Very clean. Nearby activities: Close to lots of places. Stores and places to eat. Its perfect. Safety: I feel its very safe. Walkability: Oh maaan you have to walk to your car up and down the hill. Too much for me. Plus u have to pay valley parking. Food and drinks: It has a bar and a restart inside. Its very cozy.

Date: 6 days ago

Review №6

Rating: 5

We dropped in for wings and wine and the lakeview. Marcus, Miguel and Sebastian treated us like VIPs. It was a lovely hour and a half!!! Service

Date: a week ago

Review №7

Rating: 5

Happy Hour at the round bar. The wings, homemade chips and brussel sprouts were fantastic. The service was great! Highly recommend the happy hour experience!! Food and drinks: Food and the drinks were great!!

Date: a week ago

Review №8

Rating: 5

Hotel Hilton Rockwall are amazing! Excellent location and beautiful lake view. That was a trip for myself but it s great place to be with the family. Excellent customer service from the front desk to restaurant and bars. Special thank you to Alec R. who upgraded my room so I was enjoying the lake and pool view. He also helped me beyond of his front desk responsibilities. I was late looking for a hat tea, water etc. He took his time and I got all I need with smile and good attitude! People like that making a big difference so I will definitely book the Hilton hotel for next trip Adding some new picture from my second stay at that amazing Hilton Hotel Wow! Just better and better! The best service all together and I appreciate all the people working there. You guys making all the different!! Some hotels are hight standard but the service is not. I nominate Hilton Rockwall Lakefront Best of the Best with ALL CATEGORES you can think off coming back in couple weeks! Special thank you to Alec R. you can meet him at the front desk amazing menager and he will make your stay best experience posable helping more that you are expecting Rooms: Very nice and clean rooms. Perfect size. Nice bathroom with glass shower. Elegant desk and comfortable chair for resting Walkability: Beauteful Harbor area. I love to walk and that was an amazing place to walk around the lake Food and drinks: Delicious meals at the restaurant and bar with very good people working there with smile and good care.

Date: a week ago

Review №9

Rating: 5

Date: a week ago

Review №10

Rating: 5

Amazing stay! The staff was so friendly and the facilities were excellent.

Date: 2 weeks ago

Review №11

Rating: 5

Great place to stay for weekend getaway, front desk was very helpful with any requests - especially Adel who checked us in our first day. Would highly recommend staying here!

Date: 2 weeks ago

Review №12

Rating: 5

Date: 2 weeks ago

Review №13

Rating: 5

An experience that my boyfriend and I will never forget, the attention was incredible. Everything was very beautiful and clean. An experience that my boyfriend and I will never forget, the service was incredible, everything was very nice and clean.

Date: 2 weeks ago

Review №14

Rating: 4

This was our first stay at Hilton Rockwall. For the most part, our stay was a pleasant experience. Valets were prompt and was impressed that they ran to retrieve my vehicle at all times. Room was clean and I appreciated room service cleaning throughout our stay. Then came our second night. Upon return to room, found temperature at 75 degrees and called front desk. It was then I was informed by Robert that the AC was out throughout facility. He offered no reconciliation and or options to cool our room. I asked how long it would take for AC repair and he said indefinite. If it were not for being past 10 pm, I would have found another establishment. I asked to change rooms to a room with an outside door for ventilation and was obliged. Why was I not informed beforehand the AC was out? Why did I have to come up with solutions to accommodate my stay? Not what I expect from a Hilton resort. Needless to say, we did not rest well on our second night, not impressed with Robert and management of our second night. For future clientele, realize that the facility will not notify you of AC outages and will not take action until you mention AC outages. Update: Tried Hilton Rockwall again due to location and rooms. Improved experience on second visit. I received a welcome email prior to check in and was able to directly speak to front desk staff through text which hotel provides. All areas of check-in and check-out went fairly smooth. Hotel even accommodated to have fan placed in room upon my request. Would stay again.

Date: 2 weeks ago

Review №15

Rating: 5

Date: 3 weeks ago

Review №16

Rating: 5

Date: 3 weeks ago

Review №17

Rating: 3

Staff was a little curt or maybe overwhelmed with how slow the night was going, so evening service was sub par

Date: a month ago

Review №18

Rating: 5

Great location and staff were very friendly. Room was modern and clean. AC didn t cool very well but was sufficient. I d stay here again for sure.

Date: a month ago

Review №19

Rating: 5

This was an AWESOME stay! Absolutely 5/5 stars! Incredible customer service, communication, and we loved our gifts as we arrived to the room! Jacuzzi option and pool was super nice and relaxing! I tried the gym the 2nd day and loved it! Not to mention the awesome views if you face the lake! Thank you so much Hilton!

Date: a month ago

Review №20

Rating: 5

Super nice people , nice service , great view overall great stay Rooms: Super clean and neat Nearby activities: Movies, take out, dine in, dock bay, boat rides there s everything Safety: Security on the area Walkability: Small shopping center with stores that have everything you need Food and drinks: It s right next to a small shopping center with nice restaurants and they even have a restaurant of their own Noteworthy details: Super nice staff and nice ammunities

Date: a month ago

Review №21

Rating: 5

Date: a month ago

Review №22

Rating: 5

Date: a month ago

Review №23

Rating: 5

The best Hilton Hotel I have visited, it has a very pleasant lake view, a large pool, very clean and remodeled rooms. The receptionists were very friendly and the parking valet people were very efficient. 100% Recommended.

Date: a month ago

Review №24

Rating: 5

Fantastic experience. As a diamond member this is one of the best Hilton properties. Great food, service and value. Housekeeping gets a shout out for locating an item I left several days before.

Date: a month ago

Review №25

Rating: 5

On Aug 3-5th my wife and I celebrated her birthday at the Hilton Rockwall Resort. As Diamond members we are accustomed to the great Hilton customer service, but I must say this stay was OUTSTANDING! It all got started with a room upgrade to a suite that was so nice it had two separate bathrooms and an amazing glass walk-in shower! From the first contact email from Desk Manager Devinn Calloway to the outstanding individual care given to us from Manager Bobby Jones I must say this was our #1 favorite Hilton stay, so far! I recall my wife saying that This must be what it s like to be a celebrity! If you are a beef eater, then order the rib eye with the espresso rub in the Heirloom Kitchen. One of the best steaks I have had in quite a while and well worth the price! Thank you, Bobby, and the whole team, for an amazing stay and making my wife feel like the superstar she is! I am sure you will see us in Rockwall again and you can be sure I will ask for Bobby Jones! - Dewey

Date: a month ago

Review №26

Rating: 4

Date: a month ago

Review №27

Rating: 5

Date: a month ago

Review №28

Rating: 5

Date: a month ago

Review №29

Rating: 5

I always stay here for my birthday. I love the view of the lake. There are plenty of restaurants within walking distance. The pool is amazing and they have a dj sometimes on the weekends. The hotel breakfast is amazing. They have a brunch buffet on the weekend also. I love this hotel.

Date: 2 months ago

Review №30

Rating: 5

Everyone was so friendly and provided excellent service. The room was clean and really nice, and the pool area was amazing. Of course the location on the lake was outstanding! Rooms: Extremely comfortable beds, spacious rooms Walkability: Easy walk to many great restaurants, plus relaxing walks by the water at the harbor.

Date: 2 months ago

Review №31

Rating: 5

Their valet will tell you that if youre doing the boat ride you cannot park on the premises. Its not true. Go to the concierge desk. They will assist you even if you dont have a room at the hotel.

Date: 2 months ago

Review №32

Rating: 2

We booked a weekend at the resort assuming the facilities would be upscale however upon entering our room we realized how far off our expectations were. The room smelled musty. The shower doors were difficult to slide due to worn out bearings or wheels inside the track. We ordered room service one evening only to get a paper bag filled with our food in a plastic tub. No water no class. Overall I would call this a 10-foot hotel . Everything looks good from 10 feet away.

Date: 2 months ago

Review №33

Rating: 5

Love it here

Date: 2 months ago

Review №34

Rating: 4

Alec at the front desk was EXTREMELY kind and helpful. Thank you! -Derek Thorne Rooms : 5/5

Date: 2 months ago

Review №35

Rating: 4

Clean rooms, great view Walkability: Many bar and grill / restaurants right next door. Rooms : 4/5 |

Date: 2 months ago

Review №36

Rating: 5

Clean lobbies, pool, bar, restaurant,coffee shop, ballrooms and other areas of hotel. Rooms a little outdated but clean. Very friendly staff and a great place to be at lakefront. Perfectly located.

Date: 2 months ago

Review №37

Rating: 5

Date: 2 months ago

Review №38

Rating: 4

Overall our stay was wonderful. Valet and cleaning service were excellent and exceptional. My one star left off for service is regarded to my front desk interaction. I called initially to ask a question the day before and was responded to in a rude tone I wrote it off as we all have bad days . The following day after asking if there was anywhere I could get coffee as there coffee area was closed. I realized this was just a common interaction as I was given a sigh and a response of somewhere over there. .

Date: 2 months ago

Review №39

Rating: 5

Excellent place

Date: 2 months ago

Review №40

Rating: 5

Rooms: Nice big king bed. High Class rooms. Nearby activities: Right on the water. Boat rentals etc. Walkability: Walked to cigar bar and restaurants and shops for the wife. Food and drinks: Plenty of restaurants in walking distance.

Date: 2 months ago

Review №41

Rating: 2

**Review for Hilton Dallas/Rockwall Lakefront** During our recent stay at the Hilton Dallas/Rockwall Lakefront, we had a mix of experiences that left us feeling a bit underwhelmed. Unfortunately, our stay started on a sour note when we discovered a little brown visitor in our room. While the front desk staff was nice and responsive, it didnt quite set the right tone for a 4-star hotel. One notable downside was that the hotel isn t reset every night in the common areas; I often found myself tidying up, which shouldnt be the case at this level of accommodation. The food offered was also subpar for a 4-star hotel, but I guess thats expected given the heat-and-eat approach typical of many hotel brands. To illustrate, we ordered their margherita pizza from the restaurant, and it was so unappealing that even my kids (8, 6, and 4) wouldnt eat it. We ended up ordering Pizza Hut for the save! The pool area, although appealing, was always packed. To add to that, the hotel charged a fee to rent the cabanas, which seemed a bit much. Moreover, the bathrooms were quite disappointing, adding to the list of things that fell short of expectations. For the same rate, you could stay in a lakefront hotel in Barcelona with true 4-star amenities. Considering all this, I would recommend opting for a 3-star hotel and managing your expectations accordingly. Walkability: A bunch of restaurants next door

Date: 2 months ago

Review №42

Rating: 5

Date: 2 months ago

Review №43

Rating: 5

Date: 2 months ago

Review №44

Rating: 2

The only thing somewhat appealing about this place I guess is the Lakefront but it s really not that nice. The rooms are basic, nothing that stands out or wow factor for the amount they charge a night. Same quality room/bed you d find at a motel 6. Bathroom has large units of soap instead of individual use ones which just screams unsanitary. It s technically labeled a resort and because of this you will pay for EVERYTHING. Your rate when you book the hotel is just for the bed. You have to pay for parking, wi-fi, all drinks and food, even though it s a buffet that s been sitting out for 2+ hours. Even lower cost hotels have some kind of free breakfast. It was our first stay at a Hilton and I m sure it ll be our last. Just big turn offs everytime you turn around. Also this hotel is dog friendly, which isn t an issue until people are obviously leaving them in their rooms and they are whining and howling at night. Staff is hardly existent and one s that are encountered are neither welcoming or inviting.

Date: 2 months ago

Review №45

Rating: 5

This hotel has a resort like feel. Great pool and views. Located next to an area with bars and restaurants. Rooms were nice.

Date: 2 months ago

Review №46

Rating: 5

One of the most beautiful resort i have ever been to!

Date: 3 months ago

Review №47

Rating: 5

Date: 3 months ago

Review №48

Rating: 1

Room we are currently occupying has a a strange, medicinal odor, the telephone is broken and the bathroom door sticks. The staff were careless and I can t speak much for the service.

Date: 3 months ago

Review №49

Rating: 5

We recently stayed at this beautiful hotel and had a wonderful experience. Our room featured a stunning lakefront view, which added to the overall charm. The room itself was nice and clean, providing a comfortable and relaxing environment. I thoroughly enjoyed my vacation here and am already planning to visit this hotel again in the very near future. Highly recommended!

Date: 3 months ago

Review №50

Rating: 5

Great location with nice view. Room was on pool side with a nice view of sunset. As diamond got upgraded to balcony and free parking. Staff very friendly. Nice breakfast with huge portions.

Date: 3 months ago

Review №51

Rating: 5

Date: 3 months ago

Review №52

Rating: 5

Date: 3 months ago

Review №53

Rating: 5

Our go to spot for family staycations. The view is beautiful, service is excellent, amenities are awesome and location is ideal.

Date: 3 months ago

Review №54

Rating: 5

ADELE! At the front desk!! Amazing customer service with such an awesome smile! She went out of her way to make sure our every need was met to perfection!! Hilton is BLESSED to have her! Give her a raise! I am, however, extremely disappointed with our room. I thought by reserving a Resort View we would not spend 5 nights looking over a ROOF. It was our 50th Anniversary. Not good. In the future the reservationists need to state to be more specific as to how a room is reserved. Not just a Resort view which really is deceiving. Food and drinks: You REALLY need to offer a place for afternoon coffee! I tried to find a cup around 4pm for an afternoon pick-me-up but The Market was closed and so was The Heirloom Restaurant. I was told to ask at the bar. So .at the bar I was told Restaurant is closed but if THEY LEFT ME ANY I will bring you a cup! Fresh much? NO! Not everyone likes afternoon cocktails but prefer afternoon coffee!

Date: 3 months ago

Review №55

Rating: 5

It is very nice and clean atmosphere. People were in the grass having picnics. There was live music and celebration of Pride. It is so peaceful out there.

Date: 3 months ago

Review №56

Rating: 5

Pictures dont do it justice. You have a hotel facing West so the sunsets are epic. You are treated like a king the moment you pull under the drive through. Need something they got it. You are sitting basically on a boardwalk with an endless supply of great quality restaurants. A cinema but why would you even entertain staying inside unless its raining. Give this place a try, I PROMISE you will not be disappointed.

Date: 3 months ago

Review №57

Rating: 5

Had a great 2 night stay here last week. In town for the Mavericks game 3 NBA Finals game. The front desk staff were very friendly and accommodating and the room was very clean. Cleaning staff very nice as well and brought fresh towels on request. Hannah at the outdoor bar/cafe was super nice and we talked for a while. Drinks at the bar inside were very nice as well. We had breakfast one morning at the restaurant and the food and service did not disappoint . Great stay overall!!

Date: 3 months ago

Review №58

Rating: 5

Ive been a Diamond member for a long time and have visited hundreds of Hilton properties worldwide. This is one of our favorites. The facility is beautiful, the staff is amazing, and the location on the lake is superb. If ever you find yourself in the Dallas area, you must stay here.

Date: 3 months ago

Review №59

Rating: 5

Best hotel in Rockwall!!

Date: 3 months ago

Review №60

Rating: 5

Very good place to go with your family. great service

Date: 3 months ago

Review №61

Rating: 5

Date: 3 months ago

Review №62

Rating: 5

Date: 3 months ago

Review №63

Rating: 3

Hilton Dallas/ Rockwall Lakefront is an okay hotel. The rooms were clean and the view was spectacular. The pool was also very nice as it also came with a hot tub. However, the service was subpar. The front desk was not welcoming and did not go above and beyond to make our stay great. We would not choose to come back to the hotel as the price did not meet the expectations.

Date: 3 months ago

Review №64

Rating: 5

Date: 3 months ago

Review №65

Rating: 5

Staff was very helpful! Rooms were great. Location was great! Wish I had time to enjoy the pool!

Date: 3 months ago

Review №66

Rating: 5

Date: 3 months ago

Review №67

Rating: 5

Adele was the saving grace to help us with our accommodations. She understood my needs and was able to help us! This was a lot of pressure relieved from me! She is the role model for others!

Date: 3 months ago

Review №68

Rating: 1

Room: The room was very nice. Hiltons quality is as always great. Good toiletries, good amenities (fridge). The pillows were soft, but still firm. The sheets are their standard sheets they use for all the hotels. I dont typically use the TV, so I cant comment on that. The Internet was very good as well, albeit I paid the daily premium to use it. The shower was okay. This is the first Hilton shower where I didnt have an issue with the door, but Hilton isnt know for having high pressure shower heads. The thermostat was good, but a little slow to drop the temperature. Finally, the view was gorgeous. Great scene off of the lake. I wish I did more research and realize they do have an active DJ playing music you can hear from your room until 10 PM, but that was on me for not looking more closely into it. Service: Service was absolutely terrible. Customer service does not communicate with anyone. I called to ask if I could check in early, and they replied that they would get in touch when the room was available. I didnt know the room was available until I checked my Hilton Honors app. I tried calling in-room service multiple times and no one would answer. My after I while I would call the front desk. One individual was able to connect me to in-room service, the other two times they said in-room service would call me back which they never did. The food was good. I only ordered the Smash burger, but it wasnt worth the price. You would do better going to the Rodeo Goat which is a 5 minute walk. The waitress at the Heirloom Kitchen was somewhat rude when I was asking specifications on how the prepaid breakfast worked. Finally, when I left the valet didnt offer any assistance with my bags. He was just on his phone the entire time. Overall no one in the hotel had any hospitality service to give during my 5 day stay there. Location: The lake is beautiful, and its on a strip of bars and restaurants just off the shore. If you enjoy the night life, just go to Home2 Suites and drive up the road 5 minutes. The downside is that the traffic on I-30 is terrible and a hassle if youre going anywhere besides Rockwall. Rooms: Great room with quality amenities. Nearby activities: Bars, restaurants, boat riding, and fishing. Food and drinks: A variety of bars and restaurants on the lake shore which are great. Noteworthy details: Its overpriced, rude customer service, and non existent in-room service.

Date: 3 months ago

Review №69

Rating: 5

Wow! Stunning view & location! 2nd trip reviewer. The resort always has an event going on either in the conference area or on the waterfront light house park. The rooms with the balcony are worth the extra expense! The hotel staff go above and beyond to make your stay one to remember! Enjoy the sunset by the pool, or the workout facility. Make sure to look at the events happening on Thursdays & Fridays during the summer months at the lakefront park in the back. Our local favorite restaurants: Rodeo Goat, Zanata, & The Dalrock Diner. We also appreciated the upscale Heath, TX Tom Thumb for groceries!

Date: 3 months ago

Review №70

Rating: 5

The staff is exceptionally courteous and friendly. Devinn Calloway is a great asset to you as she would be to any organization, so too is Alec. What a remarkable team you have! Rooms: great view Walkability: Nice area

Date: 3 months ago

Review №71

Rating: 1

There are no vending machines, so you have to buy from their super expensive store. $5 for a bottle of water. Its labeled a resort with no resort amenities. Not even a microwave in the room. Everything is crazy overpriced. We were treated very poorly poolside. They came at least 10 plus times to get the people next to us to order and didnt try to help us. This is the second time we have come and had the same experience, and according to the reviews, we are not the only black people who have experienced this. Definitely wont be back. I expected more as a diamond member.

Date: 3 months ago

Review №72

Rating: 5

No complaints. Thanks for hosting. Nearby activities: Lots of restaurants close by! Rooms : 5/5 |

Date: 3 months ago

Review №73

Rating: 5

Fantastic place Alec the front desk manager went over and above

Date: 3 months ago

Review №74

Rating: 5

Excellent hotel well positioned in the lovely Rockwall area of Dallas. The experience of checking in and out, and the service at reception was incredibly good, in particular I would like to mention Alec! Also the customer service in the bar and restaurant was very very good. In this regard, breakfast was delivered by the super friendly and knowledgeable Talan and dinner similarly by José. The whole experience was of a really friendly and professional staff. The room was perfect also. I will be back!

Date: 3 months ago

Review №75

Rating: 1

Very discriminatory Don t be black trying to see a room here they would definitely not show you a room this hotel caters to only white people rockwall at its best

Date: 4 months ago

Review №76

Rating: 5

We come from France and for our stay in Texas we took a room with balcony and lake view at the Hilton which is well located, for 4 nights and it was really the best when we arrived the reception was very busy from us and given our surprise for the payment of the parking ($16) well she made a superb gesture and offered it to us free of charge ..the room service really very very responsive and very attentive as for the staff at the catering and at the bar they were all adorable and did everything to ensure that our breakfasts were delicious and it was the case .because we enjoyed ourselves every morning especially the day when I had to serve a cinnamon and orange muffin if we must one day recommend a hotel in Dallas we will highly recommend the Hilton Rockwall Lakers front

Date: 4 months ago

Review №77

Rating: 3

Front desk not friendly. Valet very friendly and went above and beyond, the front desk could learn from the valet how to treat customers. The room was adequate. The bed was comfortable. Our view was an obstructed view of the roof, foe the price I expected more. Also, the door doesnt go all the way down to the floor so it lets on light from the hallway and you can hear and see every person that walks by. We put towels down and mostly fixed that issue. We were only given 2 towels so had to request more and did get them quickly. The water pressure in the shower was low but did enjoy the room in the shower and soap provided was nice. The hallway to our room smelled like someone dropped their cocktails and after two days the smell didnt dissappear. Nice size TV. Sheets were good. Room seemed clean. Biggest complaint is we paid $450 for two nights and then had to pay $30 for two nights of parking, so $480 for two nights while we didnt have electricity from the storms so a little excessive but we stayed there any way. I just feel for the cost of the rooms it could be better, more friendly front desk staff, better view, clean hallway and cheaper parking. We are a Hilton Honors member and stay at a lot of different Hilton hotels and we have stayed at some Cheaper locations that were so much better than staying here. I cannot recommend this location.

Date: 4 months ago

Review №78

Rating: 4

This hotel is very nice right on the lake and nearby restaurants so I give it a 5 for perfect location. You dont have to drive anywhere if you dont want to. I gave the room a 4 because I called beforehand to see if all rooms had a balcony and was told yes, but all have different views. Well, our room did not have a balcony at all, so it kind of spoiled our experience of having a room with a balcony. The service and staff were all nice.

Date: 4 months ago

Review №79

Rating: 4

Food and drinks: Poolside service was very good Rooms

Date: 4 months ago

Review №80

Rating: 3

I drove out from California for a funeral. The location of this hotel is beautiful. The hotel itself is also nice. The rooms are clean and fully stocked. The housekeeping staff is amazing. They are so kind and helpful. My issue is with the front desk staff. They are rude and need how to treat their customers because this hotel isnt cheap. They allow dogs at this hotel. On my last night my neighbor had the most annoying dog. Barking and whining for HOURS. Causing me to wake up with a major headache when I called front desk 05/25 at 7pm the rudest lady answered the front desk and replied to my complaint well what would you like me to do WHAT????? I want you to control your guest and their pets. Im a paying customer just like the pet owner. I asked for a manager and Jose stated he was in charge he also was no help whatsoever. He stated that theres nothing he can do. This caused me to check out. They couldve offered points a voucher SOMETHING FOR THE INCONVENIENCE OF BEING WOKEN UP BY AN UNTRAINED DOG. This staff needs training on how to handle these situations. This caused me to leave with an unpleasant taste in my mouth regarding this hotel. Nearby activities: Resturants nearby Safety: This hotel is in a nice area

Date: 4 months ago

Review №81

Rating: 5

Rooms: Muy buenas Safety: Seguro Walkability: Lugar muy bello Food and drinks: Comida especial bien trato sobre todo el lugar de la piscina

Date: 4 months ago

Review №82

Rating: 4

My husband and I stayed at this Hilton for a little Birthday trip. The staff is great. The valets are very fast and the bartenders are great. This Hilton has a beautiful pool with a hot tub right in front of the lake. The lobby is beautiful and the rooms are fine. We paid around $155 a night for a non view room on a weekday which we felt the price point was right for what we got. I will say if youre a larger person I would consider a room with handicapped accessibility as the bathroom is quite small and would be hard to navigate. The hotel bar is good and youll get a better quality drink there than at any of the spots nearby. It can get pretty crowded when busy but you can go to the patio once you order. The restaurants around the hotel could be better. We went to Giovanni which gave me a hockey puck for chicken at a $28 price point. Culpepper was just fine, it seems they have changed ownership recently and are less of a steakhouse and leaning more into texmex which is odd. All in all we had a good experience at the hotel I just wish the bathroom was a tad bigger. Oh yeah! The morning valet (I believe his name was Mohammed) was amazing! He let us borrow their umbrella when it was raining so we could walk down to the movie theater. Walkability: Lots of places are within a five minute walk. Food and drinks: We didnt eat there but the drinks were good.

Date: 4 months ago

Review №83

Rating: 5

Date: 4 months ago

Review №84

Rating: 5

Hilton Rockwall has stunning views of Ray Hubbard Lake and beautiful amenities throughout the hotel. Adele at the front desk took excellent care of our group. She was professional and kind and went out of her way to check on us via text during our entire stay. We enjoyed the Harbor restaurants, which were just a short walk from the Hilton Hotel. We enjoyed drinks by the pool while we played cards looking at the sunsetting over the lake. Nearby activities: We enjoyed the appetizers at Brass Tap restaurant as well as strolled around the dock where the lighthouse is located Walkability: You can easily stroll for sightseeing, shopping, and dinner. Food and drinks: Cocktails by the pool were excellent. The Hilton bar bartender was pleasant and made excellent drinks.

Date: 4 months ago

Review №85

Rating: 5

Beautiful hotel. Gorgeous and romantic location. Nice pool area with a view. Front desk service could have been friendlier, but check in was smooth. Parking is not free unfortunately, however there is a free parking lot further away near the Marriott.

Date: 4 months ago

Review №86

Rating: 3

The suites are small! :/

Date: 4 months ago

Review №87

Rating: 1

Reserved a king bed suite on the phone for $315 was not told that there was a $50 fee as well. Will get it back but was not expecting that, so it took out of my wifes mothers day fund. Also the room was not worth $315 a night, looked like and was about the same size as a motel 6 room, just with a king bed.Also was not told I had to pay $16 to park in their parking lot which was not valet. Over all disappointing and not worth the money!!!!!

Date: 4 months ago

Review №88

Rating: 4

Food and drinks: The foodie places are within walking distance but if you need to venture out at other foodie places Its very easy and in close proximity. Rooms

Date: 4 months ago

Review №89

Rating: 5

Date: 4 months ago

Review №90

Rating: 5

Love the place, great food and drinks too! Food and drinks: Great bar with a great view and a pool. The lake is awesome! Service : 5/5 |

Date: 4 months ago

Review №91

Rating: 5

Date: 4 months ago

Review №92

Rating: 5

Date: 5 months ago

Review №93

Rating: 5

Date: 5 months ago

Review №94

Rating: 5

Great view of Lake Ray Hubbard. Sunsets are stunning. The lobby is cozy with a fireplace along with easy access to the pool area. There are cabanas as well as other lounge areas near the pool. Directly Lakefront, and easy access to pathways taking you to Rockwall Harbor and surrounding restaurants and entertainment. The rooms were very clean, including the bathroom. I am super picky about clean bathrooms, and this property was on point. The amenities in the bathroom are Crabtree branded and smelled pretty good. Countertops and shower areas are marble, and housekeeping was completed daily, which was nice. If you dont have a vehicle, there are plenty of restaurants and things to do near the property. Great for walks around the lake. We really enjoyed our stay and will definitely recommend.

Date: 5 months ago

Review №95

Rating: 5

Hidden gem, food is AMAZING! Cool bar space too. Look forward to coming back. Food and drinks: Eat at their restaurant Rooms : 5/5 |

Date: 5 months ago

Review №96

Rating: 4

Rooms were nice. Roomservice was not impressive. The Hilton Honors breakfast is a joke. 50 USD credit per day for 4 people, and each thing on the menu is 17+ USD. So it s impossible to actually get free breakfast.

Date: 5 months ago

Review №97

Rating: 4

Date: 5 months ago

Review №98

Rating: 1

I don t normally write reviews. Both times staying at this hotel we have been threatened with being towed from the hotel parking lot. At midnight too. After paying their fee as well through their QR code system. Parking Beware.

Date: 5 months ago

Review №99

Rating: 5

My husband and I love staying at the Hilton Dallas/Rockwall Lakefront. It is always so beautiful and everyone is very nice. Our room was ok. We love all of the restaurants, bar area and swimming pool. The light house is a real cool area to walk around. We always look forward to our vacations and staying here. Rooms: Our room needs new carpet and the bed wasnt very comfortable. Nearby activities: The bar and pool area is very nice Asa well as the restaurants. We also love to walk around the lighthouse area. Safety: I feel very safe staying here. Food and drinks: The food and drinks are great!

Date: 5 months ago

Review №100

Rating: 5

I m apart of the Rockwall Chamber of Commerce. Every few weeks we are hosted by Hilton Rockwall Lakefront for a Happy Hour event. I always look forward to the event because of our regular bartender, Hannah. She always has a great attitude and goes above and beyond with our group. She takes extra care to call people by their name. She is a great asset to your business! Great job, Hannah! See you next time. Food and drinks: Dos Equis and skirt steak salad. Always my go to and always excellent.

Date: 5 months ago

Review №101

Rating: 5

What a wonderful facility. Blessed with the best service this trip, Hanna is wonderful!

Date: 5 months ago

Review №102

Rating: 5

Hannah , Jeff, and Miguel were awesome bartenders!!! They were very friendly and helpful with explaining all the different drinks! Jeff made an awesome mock tail !! Hannah makes an awesome Bahama Moma!! Food and drinks: There is a restaurant within the facility and a host of restaurant within walking distance.

Date: 5 months ago

Review №103

Rating: 5

I went to visit a family member at this establishment and as a guest there for several hours they were on point when we say Chick-fil-A say my pleasure. Trust me so does the Hilton so if you coming through Texas and you need a place to stay this is the place you want to stay Safety: The staff made sure everyone was safe Food and drinks: The food wasnt bad and if you didnt want anything from the hotel, there are restaurants nearby

Date: 5 months ago

Review №104

Rating: 3

Hotel is BEAUTIFUL, great proximity to the lake and nice boardwalk, where there is splash pad, benches, lawns, several restaurants, and a movie theater. Staff, particularly Mohammad and Robert were just THE BEST!! my only suggestion would be related to those with mobility issues, I was traveling with a friend who was really struggling. She called to reserve a wheelchair for the next day which seemed ok, but when it was needed, it wasnt available and because there is no check out type procedure no one knew who had the only chair or when it would be available. She decided to is the walker with seat as an option, but struggled with it, particularly when bad weather hard rain and wind stranded us at the restroom on the board walk. We requested security escort by golf cart but that was not and option, however...ROBERT to the rescue he came with an umbrella and carefully helped my friend with the walker (he was just great) which I was unable to do because of some restrictions I have following surgery last year. Im sorry this is so long, but I believe this instance deserves a safety review and offer these suggestions: Add more wheelchairs and a check out procedure for use Consider golf cart security rounding the property on a predetermined schedule and always during weather events. Rooms: Clean modern comfortable Nearby activities: Lake, boat rides, restaurants, boardwalk, splash pad, beautiful pool Walkability: If you are unrestricted the boardwalk is great, more consideration needs to be put into making it more accessible for those with mobility issues.

Date: 5 months ago

Review №105

Rating: 5

This is a beautiful spot for the Hilton Is very clean nice view to the lake in Rockwall tx

Date: 5 months ago

Review №106

Rating: 1

One of the worst experiences I have had with a hotel in this price range. The rooms were fine, but on the dated side. The staff is clearly cleaning and maintaining them well. The staff also did a good job with reservations, concierge, and setting up the room. I have nothing but good things to say about them. The real issue comes down to management. They are understaffed, largely because of the way they treat their people. It took ninety minutes to eat at their buffet, and I can see why no one wants to work under the conditions they are creating. We couldnt order water/coffee and ate cold food from mostly empty serving dishes. Then there is Bobby. Bobby was a problem to a degree that is hard to explain. I watched him get on staff for things that werent their fault, then glare at the guests because they didnt sit where he wanted. He was weirdly rude to me and my party as well as the total strangers next to us. Its rare to bond with other guests over how bad a middle manager is, but I guess it was fun joking around with our new friends about our frustrating past managers and how wed never want to work for a Bobby again. He is one of the biggest issues with this restaurant/bar. Its clear his staff sees him as a bully. Moving him to a non guest-facing position is the only way to handle someone who treats people like this. Hilton, please move on from this rude incompetent middle-management child. Nothing but applause to his hard working people who try so hard under someone incapable of doing the job. We wont be back, and you should choose somewhere that creates a better atmosphere. As an aside, the area is quite nice, and the common areas have been recently renovated. The lake is great. There is so much unrealized potential here.

Date: 5 months ago

Review №107

Rating: 5

Date: 5 months ago

Review №108

Rating: 5

Nice property, very courteous staff, conference center was in great condition, front desk staff was awesome to interact with. Adele at check-in was awesome, she went above to ensure our stay was great.

Date: 6 months ago

Review №109

Rating: 5

Date: 6 months ago

Review №110

Rating: 5

Date: 6 months ago

Review №111

Rating: 3

Not the best not the worst. I booked a room....Lakeview w balcony...for a special girls night birthday celebration. Paid nearly $300... for that occasion. Did not get the room I paid for 3 weeks in advance. Ehh looks are deceiving, beautiful place ...service and not getting what you paid for.... nope not again

Date: 6 months ago

Review №112

Rating: 4

Rooms: Great Nearby activities: Great Safety: Great Walkability: Very good Food and drinks: Very good

Date: 6 months ago

Review №113

Rating: 4

Catch Happy Hour for the Sunset!

Date: 6 months ago

Review №114

Rating: 5

Very nice hotel/resort. Very clean. Very quiet. Would stay again. Well worth the money. Plenty of restaurants in walking distance. Parking does cost.

Date: 6 months ago

Review №115

Rating: 5

Beautiful views, food was good

Date: 6 months ago

Review №116

Rating: 3

It s ok, just not very good.

Date: 6 months ago

Review №117

Rating: 2

There was a tick in my room on a washcloth. I noticed it when it fell off of the washcloth when I wiped my face. I reported it when I checked out, and the woman at the front desk told me she would tell her manager and comp my room. She also said the manager would call me. I actually got a call from the housekeeping manager who apologized, but never heard from the manager who was supposed to call me. When I asked the housekeeping manager about the comp, she said to call the front desk, which I did. I spoke to the same woman who was there when I checked out, and she said they were handling it. A week later, I still had not heard from a hotel manager, and I had not received my comp. After calling multiple times and not getting through to anyone because the front desk does not answer the phone, I was finally able to speak to a manager who said that Carlos, the manager of the hotel, would call me. He did, but I had to call him back three times before I reached him, as he did not return my calls. He then proceeded to tell me they would comp one night, and that is what I had been told. Its not at all what I was told. To me, its the principle of the whole thing - I wasnt given what was promised, and it was implied that I was lying. I will not go back to a hotel where Lyme disease is a risk, but I wouldnt go back, anyway, based on my experience with management. Location is good - food and bar were excellent. Otherwise, its a one star experience for me. As a lifetime Hilton diamond member, it was the first time in 20 years I have dealt with a tick and such inept management.

Date: 6 months ago

Review №118

Rating: 5

Date: 6 months ago

Review №119

Rating: 5

Hilton, its very elegant, rooms , super clean and spacious. Only need a new smart tvs, for watching Netflix or you tube tv.

Date: 6 months ago

Review №120

Rating: 5

The only bad part about the hotel is trying to get a room when coming to town for work. Sometimes it matches the business per diem and sometimes it doesnt. It is the first pic of locations in the area and is a great place to walk around by the marina as well as access to restaurants and night life.

Date: 6 months ago

Review №121

Rating: 5

I was really having a bad night and Alec, was great. Although I did not share with him what happened earlier, everything from the moment I was greeted changed my night. Alec went above and beyond without knowing how he was making such a positive impact on my situation. Alec is great and he is the reason, I choose Hilton as my hotel of choice!!!! Noteworthy details: Alec at the front desk is great!

Date: 6 months ago

Review №122

Rating: 5

Great location, spectacular view from our hotel room.

Date: 7 months ago

Review №123

Rating: 4

Me and my husband and kids wanted a little getaway and found the Hilton I payed $501 for 2nihhts and was a little surprised I had to dish out another $45-50 for parking. Breakfast is not included . Saturdays it gets packed up because of the plaza next door which was awesome and the harbor you get to walk on. Overall it was a very nice stay enjoyed myself

Date: 7 months ago

Review №124

Rating: 5

Date: 7 months ago

Review №125

Rating: 4

Date: 7 months ago

Review №126

Rating: 5

Date: 7 months ago

Review №127

Rating: 2

I have to say that this was my most disappointing stay. I come here annually for a personal retreat and I had paid for a lakeview. I had asked for a better room and had told the front desk that I come here every year. I got an obstructed view. I wish the front desk would take the time to know their returning customers. I also had teenagers in my hall slamming doors and running back and forth. A person shouldnt have to pay for parking either. I feel like the service and the quality of the stay was better in the previous years. Walkability: You can take a walk by the lake.

Date: 7 months ago

Review №128

Rating: 5

My favorate.

Date: 7 months ago

Review №129

Rating: 5

33rd anniversary trip warranted a 3rd trip to our favorite hotel. The only negative is that you have to pay for a decent parking spot. Rooms: Very clean and up-to-date. The mattress was top notch. Walkability: Cinemark and very nice restaurants at development.

Date: 7 months ago

Review №130

Rating: 5

Date: 7 months ago

Review №131

Rating: 5

Date: 7 months ago

Review №132

Rating: 5

Date: 7 months ago

Review №133

Rating: 5

Room service was excellent. I liked the location and parking. I would recommend this hotel.

Date: 7 months ago

Review №134

Rating: 5

Rooms were well appointed and spacious. Convenient location and a great staff. Food and drinks: Bar was well stocked, had a good menu and excellent service. Rooms : 5/5 |

Date: 7 months ago

Review №135

Rating: 5

I love this area , they have food & stores , entertainment in the summers usually , boat rides , movies , hotels , boat rentals , romantic , family fun , fountains for kids during season. Rooms: Nice clean upper class place Nearby activities: Entertainment Safety: I felt safe Walkability: Not very far Food and drinks: Great service , available service 24 hrs

Date: 7 months ago

Review №136

Rating: 5

The hotel is nice with great facilities, pool, hot tub, lake views, upper scale restaurant, patio with fire tables, and relaxing ambiance. The rooms are clean with daily room service. There are a lot of stores, nice restaurants, and craft beers in the plaza next door.

Date: 7 months ago

Review №137

Rating: 5

Excellent views from many places in the hotel. Wonderful spaces in the building and outside

Date: 7 months ago

Review №138

Rating: 5

We stayed there this past weekend for a little birthday getaway from Fort Worth. I usually dont write reviews but am compelled to share a bit of our experience. Not only is the location perfect to experience the Harbor District, great restaurants within a short walking distance, the hotel itself is absolutely beautiful. We caught a beautiful sunset view from our resort view room! I also want to give a shout-out to Devinn, Adele, and Alec for some of the most excellent customer service we have experienced in many years. To be honest, every single employee we interacted with over the weekend went above and beyond! We cant wait to come back!

Date: 7 months ago

Review №139

Rating: 5

I can honestly say I have not been in Rockwall before and had no idea how beautiful this city is! This hotel was especially beautiful and the staff is so friendly. My room was spacious had everything I needed, and the view was awesome! Great job to the FD for making me feel welcomed and special. The gentleman who delivered my room service was so polite and seemed generally appreciative. Rooms: The room had a vintage feel but with up to date deco. It was specious and felt luxurious.

Date: 8 months ago

Review №140

Rating: 5

I must say, this Hilton exceeded my expectations in every way. From the great view , the excellent reception and service. The rooms were clean and had luxurious/romantic feel as it oversee the lake

Date: 8 months ago

Review №141

Rating: 5

Very nice and welcoming!

Date: 8 months ago

Review №142

Rating: 5

This hotel is marvelous. The service received was stellar. The entire staff was extraordinary. I believe that it tops my list of hotel stays and I have stayed at voluminous places. Thank all of you for your amazing service! Robin-305 Rooms: Lovely rooms, Spacious, Clean, comfy beds! Nearby activities: Lots to do!!! Loved the Egguisite brunch spot!!! There was a server there that was dynamic, big personality. The Vacation spa wow to the 10th power!!!! Whew!!! Safety: It appeared very safe and pleasant Walkability: There were many places to walk and have fun! Food and drinks: Excellent choices for food and drinks everywhere. My kind of place!!! Noteworthy details: Scenic and cozy. There were great events being held ar the hotel. It was so good for me that * signed up for an extra night

Date: 8 months ago

Review №143

Rating: 5

Love the location. Great place to stay if visiting Rockwall.

Date: 8 months ago

Review №144

Rating: 5

Theresa!

Date: 8 months ago

Review №145

Rating: 1

Great Rooms, beautiful view, food is wonderful Highly recommended Rooms: Nice Food and drinks: Great

Date: 8 months ago

Review №146

Rating: 5

This hotel is FABULOUS! The rooms are super clean and pretty. The view of the lake is beautiful. The breakfast was delicious! Friendly staff. Definitely recommend.

Date: 8 months ago

Review №147

Rating: 5

Rooms: Did not have access to hot water for couple of days Rooms

Date: 8 months ago

Review №148

Rating: 4

Date: 8 months ago

Review №149

Rating: 5

Date: 8 months ago

Review №150

Rating: 1

The bed was disastrous. The view and aesthetics were great but the bed was so bad it literally ruined our special occasion together. I do not recommend staying here if you plan to get a decent nights sleep. Otherwise you will like most everything else.

Date: 8 months ago

Review №151

Rating: 1

After several stays throughout the years, due to my parents living in Rockwall and they wanting us to stay here because it is down way from them. 1st stay with my son having amputation ladt yr in Handicap rm. This is the worse stay.. You only care about events. Your parking is for events. YOUR GUEST HAVE NO PARKING. 4 HANDICAP PARKING SPACES. READ THE LAW. YOUR OCCUPANCY FOR FIRE LAW IS OVER THE LIMIT with EVENTS N HOTEl GUEST, FIREWORKS, DRUNKS N LOUD OUTSIDE CUSTOMERS FROM PARTY LEAVING, GETTING ON ELEVATORS that are not guest DRUNK.. Valet setting of alarms. We were facing parking lot 3rd floor. Firetruck would not even be able to get through if anythiing happened. Scary for handicap folks. Handicap rooms have no shower for amputees. Dirty sticky carpet. No security.. I feel so sorry for your front desk. We guest deserve same treatment as your EVENT PARTY. Might I add dogs being walked in front of hotel n you THEY pee on your tires. Put in area for animals to be able to pee n poop.

Date: 8 months ago

Review №152

Rating: 5

One of the best hotel experiences I ve ever had! Rooms: The rooms were very modern and clean Nearby activities: So many activities near by to enjoy Safety: Felt very safe and secure Walkability: I could walk to several great restaurants Food and drinks: Breakfast was amazing!

Date: 9 months ago

Review №153

Rating: 5

Everything very beautiful with the view of the lake

Date: 9 months ago

Review №154

Rating: 5

Loved it

Date: 9 months ago

Review №155

Rating: 4

This hotel is in a wonderful location with lots of great shops surrounding it. The parking is also very easy and convenient. The rooms felt a little dated, but I liked that there wasn t digital TV as it forces you to go out and enjoy the beautiful outdoors. Make sure you get a room with the view. I would like a bit more updated bathrooms with better water pressure but overall my team loved our stay here.

Date: 9 months ago

Review №156

Rating: 5

Date: 9 months ago

Review №157

Rating: 5

Rooms: The views of the lake from our room 532 was breathtaking, beautiful and down right romantic. I promise we will be back and stay in the same room. Valet parking is the Best. We love to stay here again. Food and drinks: Great food and amazing room service.

Date: 9 months ago

Review №158

Rating: 5

Date: 9 months ago

Review №159

Rating: 3

Wonderful property. Great location. Clean rooms. Friendly staff. Low rating on this property because they do not come in and change towels or clean your room daily. For the price paid for each room here, this should be done every day. Rooms : 5/5

Date: 9 months ago

Review №160

Rating: 1

As a bride who had her entire wedding stay at this hotel I will warn future brides to look elsewhere - specially down the street to the wonderful Marriott Spring Hill suites. My guests that stayed at the Marriott Spring Hill suits during my wedding absolutely RAVED about the employees and how wonderful it was. Go check them out! The way I am disgusted with Hilton during my WEDDING is beyond what you can imagine. The elevator was down for my entire wedding weekend. Guests with disabilities were forced to stay in rooms far from elevators, waiting 15+ minutes for elevators to come down because we had to use the service elevator - which by the way was absolutely disgusting. My wedding dress was totally dirty on the bottom before I even walked out of the hotel to take photos. I ended up changing into a different dress after guests were pointing out how black the bottom was. The manager on duty refused to help, apologize, take responsibility or improve on the experience guests were having. Absolutely mind blowing. The hotel you stay at for your wedding weekend should be the last thing causing you issues but instead from start to finish myself and my guests were blown away at the way this Hilton property handled itself. Checkout took 35 minutes and then another 15+ min to get our items from our room - since there was one working elevator for hundreds of people. Did I mention that the hotel is clearly trying to retaliate against me by charging me for the rooms robe because it had a stain . Keep in mind I was a bride that had my own bridal robe. The audacity is insane. This review could go on for pages but I will end it here with stay elsewhere for your wedding. *****We were even stopped from taking photos with my wedding photographer INSIDE my hotel and told we needed permits **** so don t be fooled that you d even be able to take pictures there. I asked Hilton to look into having my wedding dress cleaned even just the bottom and was told they are refusing anything of the sort This Hilton is individually owned and operated, matters concerning damage must be held at the hotel level. As corporate told me, so clearly the standard isn t held to the same regard.

Date: 9 months ago

Review №161

Rating: 5

Date: 9 months ago

Review №162

Rating: 4

Fancy, I mean they had water with sliced lemons! You dont see that everyday! Rooms

Date: 10 months ago

Review №163

Rating: 1

$200 PER NIGHT AND YOU PAY EXTRA FOR EVERYTHING THAT OTHER HOTELS OFFER FOR FREE !!! This was for years out favorite hotel in Rockwall but next time we are looking for a different hotel NO free breakfast and if you go to their restaurant and have eggs and baking or an omelette they ll charge you $60 for 2 !!! NO free parking They will charge you $16 for parking PER NIGHT or $28 for valet parking to a less then 1 minute walk parking lot . You ll be getting a text every hour to enter your card payment to pay your parking. If you leave the parking lot before paying make sure you drive to the gate to get the code gate to be able to pay your parking right after you left the parking lot. NO free coffee . They don t offer coffee but one little cup that you ll have to make in your room. NO laundry room , you ll have to drop off your laundry at the front desk and they ll charge you an arm and a leg to do it for you . The front desk over night lady gave us an actitude just for asking why they are charging for everything now . The carpet needs a clean now .

Date: 10 months ago

Review №164

Rating: 5

Im coming back!! My wife and son loved it!!

Date: 10 months ago

Review №165

Rating: 5

Had a great thanksgiving there. Family lived nearby. Ate at Glorias restaurant. Have to go to didio next time. Rooms were nice. Beautiful view of the lake. I liked the fact that cars are not allowed by walking areas around the lake. Pet friendly, and can walk over to the shops nearby. Its literally at the end of the hotel. Walkability: Pet friendly area in front of lake Food and drinks: Restaurant inside. And local restaurants nearby.

Date: 10 months ago

Review №166

Rating: 4

Date: 10 months ago

Review №167

Rating: 5

Rooms: Nearby activities: Safety: Walkability: Food and drinks:

Date: 10 months ago

Review №168

Rating: 4

Beautiful hotel with great location and staff. Parking was a bit lame that s the only reason it doesn t get all 5 stars

Date: 10 months ago

Review №169

Rating: 3

We had an event at this hotel - while the staff were friendly and accommodating, they were disorganized. The communication was lacking -- it took a lot of time and effort to get an answer. The heating and air was not that great. The catering was medium at best, and their prices extremely high in comparison to another recent event that we hosted in DFW. However, the location and proximity to the Harbor Walk and shopping is really great giving plenty of dining options, services and of course shopping nearby. Im on the fence recommending this venue for events, there are many options in DFW.

Date: 10 months ago

Review №170

Rating: 5

Date: 10 months ago

Review №171

Rating: 5

Date: 10 months ago

Review №172

Rating: 2

Customer service severely lacking. I have never had such a terrible experience at a Hilton. Parking not being explained at all because it was too much trouble for the staff member and more important for her to tell me that Hilton chose to charge guests for parking because people from nearby venues were using their parking. Bad enough that there is a charge for it at all, but then an extra charge when we checked out on time but waited with my sister for her Lyft and ended up being 9 minutes after the 11am. Got an additional charge for that day.Seriously? Show me when and where there was anything at all explained about the parking. I had to inquire about the amenities that were discussed in an email to me as part of being a HHs member. An experience with a Manager the first evening when wanting to make a purchase at the store/coffee shop from the cold storage case. He was too bothered to look for the key to the locked refrigerator and told us he didnt know where it was so we should just go to the bar to get something to drink. If I wanted a drink from the bar, I would have gone there to begin with. We were sent to the bar to then have personnel from bar walk us back up front and grab the key from a drawer that the manager had been standing less than 5 feet from. She (Anna) was the only staff member during the entire length of stay who bothered to even attempt to assist us and actually she went above and beyond. 2 days in a row felt like an inconvenience at the breakfast buffet. Housekeeping neglected twice to refill coffee and cups in room. Had to call each day and took almost an hour to get the items. True disappointment especially given the amount of points I used on this stay. It is a beautiful hotel and location which is a shame that it is tarnished with staff that scream I dont care and dont want to be here. Rooms: Clean and spacious. Could be kept up better though. Vanity in bathroom really needs an overhall Nearby activities: A ton of interesting restaurants neaby Food and drinks: On site restaurant is not worth your time unless you enjoy being an inconvenience. The bar is pleasant and was an enjoyable experience

Date: 10 months ago

Review №173

Rating: 3

Date: 10 months ago

Review №174

Rating: 5

Date: 10 months ago

Review №175

Rating: 1

I m pretty aggravated my husband had called all day and can t get a return call back! We left clothes in the closet in our room & have called & called & they keep saying they have to talk to house keeping well no return calls nothings! Where are my clothes??? I was going to come get them?

Date: 10 months ago

Review №176

Rating: 4

Beware - parking is no longer free at this hotel. Thats why I give it 4 stars instead of 5.

Date: 10 months ago

Review №177

Rating: 2

The worst pay to park system I have ever seen at a hotel.

Date: 10 months ago

Review №178

Rating: 2

The walls are thin and we were stuck close enough to the lobby that we didnt get much sleep. Ordered breakfast to the room and it was never delivered. We left hungry and tired.

Date: 10 months ago

Review №179

Rating: 5

Date: 10 months ago

Review №180

Rating: 5

Clean rooms, great location, and friendly staff. Rooms: Rooms were clean and had a mini fridge. Modern design. Rooms : 5/5 |

Date: 10 months ago

Review №181

Rating: 5

Date: 10 months ago

Review №182

Rating: 2

Hotel is nice and rooms are comfortable. The biggest problem this hotel has is their absolutely ridiculous parking situation. $15 for 24hrs. Ok, it sounds like a money grab because we are literally in a neighborhood, but ok. Then when you try to park the gate system is a disaster. Scan a QR code, text a number, get a link, add payment info. Then you find out that they have over half the parking blocked off for valet and you have 5 flights of stairs to walk up to the available parking. Then any time you leave you must use the original link and phone to text another number to open the gate. Lost the link? You re not going anywhere. Not the person who drove the car in? You re not going anywhere. And there is a $0.99 convenience fee for their trouble. The absolute WORST way to start a stay at a nice hotel. Total joke.

Date: 10 months ago

Review №183

Rating: 5

Date: 11 months ago

Review №184

Rating: 5

Date: 11 months ago

Review №185

Rating: 5

Date: 11 months ago

Review №186

Rating: 5

Nice place. Expensive bar and using the pay parking is a horror.

Date: 11 months ago

Review №187

Rating: 2

The room was nice, but had a very moldy smell. Elevators stopped working early in the am. No signs were posted. Could not exit stairway without setting off alarms. Stairways not located near elevators...this would have been a disaster if there had been a fire. With my physical handicap, this was too much walking to try to exit the building. Was this engineering design approved by the fire marshall? Walkability: Not enough handicapped parking spots - a lot of walking

Date: 11 months ago

Review №188

Rating: 1

they never let me cancel

Date: 11 months ago

Review №189

Rating: 5

Simply beautiful!

Date: 11 months ago

Review №190

Rating: 5

Date: 11 months ago

Review №191

Rating: 4

Great hotel Seems like every time I ve been there at least one of the elevators isn t working. I d still go back Hotel highlights Romantic

Date: 11 months ago

Review №192

Rating: 5

Right on the harbor next to restaurants and shopping.

Date: 11 months ago

Review №193

Rating: 4

Date: 11 months ago

Review №194

Rating: 5

Date: 11 months ago

Review №195

Rating: 5

Date: 11 months ago

Review №196

Rating: 5

Always awesome with Hilton Rooms: Gorgeous Rooms : 5/5 |

Date: 11 months ago

Review №197

Rating: 5

Date: 11 months ago

Review №198

Rating: 5

This weekend was the best for my daughter it was her 16th birthday and she loved it especially the view we had because of the room

Date: 11 months ago

Review №199

Rating: 2

Unfortunately when we came the hotel had some water problems but did not accommodate us I have dinner reservations just got off the plane and no water couldnt brush my teeth they didnt offer me bottled water or anyting I call down to the desk three times or talk to a young lady to ask where is there other things that I could do Im sorry I am talking I dont have a period In here for a sentence but I just never had that happen to me in the Hilton hotels and its about to change my whole plan that Im only here for two days ... beautiful location staff was professional very pleasant but just not having no water and not doing anyting to accommodate I dont care that I am here for the job the job pay for the Hilton so that I can have everything and you charging us $132 to ninety-nine dollars and I cant shower I cant brush my teeth I can wash my face. then my husband is getting a rash and I dont know if the rash is from the hard water or is the rash from the sheets from the detergent but I can say that Im not satisfied Im not happy at all. He too much of a gentleman to even say anything but this is ridiculous

Date: a year ago

Review №200

Rating: 4

My child with friends tried to take some pre-hoco pictures and were thrown out.

Date: a year ago