FedEx Office Print & Ship Center

Review №1

Rating: 5

A big shout out to Anna! So kind, courteous and caring!! Thank you for helping me with my package today and that too with a big smile!!!

Date: a week ago

Review №2

Rating: 1

My sister and I went to mail a package on Tuesday. The cashier told me they were going to tape it and started to. Whenever the recipient received the package it was torn open and contents were missing. He said his tape gun was broken and it took forever to get help. The recipient was mad at yall when we taped it was completely sealed. We will never go to this location again or recommend anyone to this location. We will call corporate about this issue.

Date: a month ago

Review №3

Rating: 5

Really helpful and friendly employees

Date: 2 months ago

Review №4

Rating: 5

I recently visited the FedEx store in Plano and had an excellent experience. The store is impeccably clean and well-organized, making it easy to find what I needed. Despite the higher prices and the longer wait times, the service provided was exceptional. Ryan was a huge help, offering assistance and answering all my questions with a friendly attitude. Overall, this FedEx location delivers high-quality service, and I will definitely be returning. Five stars!

Date: 2 months ago

Review №5

Rating: 5

My first experience of returning a package was very smooth with help of Anna! She came to help me at the self-service station and guided me step-by-step very kindly! It s quite hard to meet a staff like her now days.. She s the sweetest :)

Date: 2 months ago

Review №6

Rating: 1

Horrible experience. Staff not trained correctly. Managed honesty doesn t care. I waited 15 minutes for help to box and ship 1 package. There was only one person in front of me. Only one rep helping other customers. Finally a trainee tried to help me. She just didn t know what to do. She was not trained properly. Not her fault. I brought this all to the managers attention. He just didn t seem to care. Said it is how it is. Never apologized or tried to help. I volunteered to do a time and motion study for him but he didn t take me up on that. The facility needs a new manager for sure. It s a mess. Fedex please address this.

Date: 4 months ago

Review №7

Rating: 1

Worst experience ever! We just needed color copies We were actually told I ll get to it when I have time as he was not occupied when we walked in. To beat it all as we were struggling with the outdated send you a code to print machine he went to help the other employee with another customer stoat another machine. You have to print even if it an error and you pre pay so you are stuck! Don t do it! Find a UPS store with kind people in it! SMH! I keep trying FedEx and I am constantly let down. I m going to stop going into those stores!

Date: 4 months ago

Review №8

Rating: 5

Have no idea why this location has such low score. Just came in to return. Very conscience and advanced process. The whole store is clean and neat.

Date: 6 months ago

Review №9

Rating: 1

I had an extremely disappointing experience at your store recently. I requested a few color printouts, and was quoted a price of 80 cents per paper by the kiosk attendant. However, when I received the bill, I was surprised to see an additional $2.50 service charge that was not mentioned earlier. Had I been informed about this charge, I would have opted to print directly from the machine with a retrieve code. This kind of hidden fee feels like a dishonest practice, and it has left me with a negative impression of your store. I strongly advise against patronizing your establishment in the future.

Date: 6 months ago

Review №10

Rating: 5

Naquia was fantastic. Efficient, VERY friendly, great to work with. She is exactly the kind of representative to the public Fed Ex should have!!!!

Date: 9 months ago

Review №11

Rating: 5

Incredibly helpful and super convenient!

Date: 10 months ago

Review №12

Rating: 5

Had a great experience with Jordan. He problem solved and had major teamwork to get my package all wrapped up and sent over. Thanks Jordan.

Date: 10 months ago

Review №13

Rating: 1

Their printing service was a mess. They asked me to email the file I wanted to print to get a code. They said it would take five minutes, but I waited for almost twenty! The staffs are nice, but that service is a joke! Never come again I sent email around 12pm and got code at 3:10pm! It s 3 hours not 5 minutes! Fedex should cancel their stupid printing service!

Date: a year ago

Review №14

Rating: 5

5 Stars for Emily for helping me with a complicated international shipping order. She was so patient and kind even when I ended up cancelling my order. Thank you, Emily!

Date: a year ago

Review №15

Rating: 5

Two gentlemen helped me ship my package to Canada. One was Mr. Ryan and I forgot the other gentlemans name. (He was a tall African American). They were extremely professional, empathetic and helped me in every possible way to get the package across.

Date: a year ago

Review №16

Rating: 1

I went came to this location to print out a simple brochure. I understand theyre busy but an African American guy was helping seems like he dosent want to be there and theres no customer service.

Date: a year ago

Review №17

Rating: 3

Date: a year ago

Review №18

Rating: 1

Absolutely the worst customer service I have EVER experienced!! Peter is just rude for no reason. Please take your business elsewhere.

Date: a year ago

Review №19

Rating: 1

45min first time here to get them to just print a prepaid label and get receit. Than the package came back to me because label was ruined in transit and now waiting another 45min..... please print your labels at home before coming.

Date: a year ago

Review №20

Rating: 1

THERE IS A UPS LITERALLY ACROSS THE STREET!!@@ Absolute worst experience Ive ever had, the man behind the counter was extremely rude and disrespectful to me.

Date: a year ago

Review №21

Rating: 1

Awful!!!! Find another location.

Date: a year ago

Review №22

Rating: 1

Employees were standing around talking while my mother and I were struggling with equipment that wasnt working properly.

Date: a year ago

Review №23

Rating: 1

Horrible service

Date: a year ago

Review №24

Rating: 5

Friendly service

Date: a year ago

Review №25

Rating: 1

Person who is entering shipment details in the computer has vision issues, he struggles to see the letters. Entered wrong address even after correcting multiple times, he entered a wrong address and made me call customer service multiple times and wasted my time/energy. Office should do a vision test and setup a proper team instead of wastinf everyones time

Date: a year ago

Review №26

Rating: 5

Amazing service, clean and well laid out interior, and super great service. Trent was especially helpful and helped me ship a package I had, but didn t have the packing material for. He got me the correct sized box and packed it up perfectly. Thanks, Trent!

Date: 2 years ago

Review №27

Rating: 5

Very helpful

Date: 2 years ago

Review №28

Rating: 5

Date: 2 years ago

Review №29

Rating: 5

Great group of people and very nice!

Date: 2 years ago

Review №30

Rating: 3

A three because they re normally so nice but SUCH rudeness today. Two employees we so gripey. So I m mixing my normally a 5 with a nope and giving 3 stars.

Date: 2 years ago

Review №31

Rating: 1

It s important to listen to the directions of the Customer it makes a world of difference with the experience. I asked for black and white he printed in color smh. Peter could use a a refresher on greeting the customers. I ask Henry for the email address that I normally send emails to be printed Henry tells me a different way which is printandgo. I ve always had issues getting the code. The email address that I m asking about he didn t give it to me correctly causing me to be in the store longer than necessary. The nonchalant sarcastic customer service was not needed. Extremely unhappy with the customer service. I will drive another FedEx to avoid this type of customer service.

Date: 2 years ago

Review №32

Rating: 3

An assistant was misleading about shipping and packaging. I had a label on hand, and was told that Im paying for the shipping. Turned out that I paid for the packaging

Date: 2 years ago

Review №33

Rating: 1

Worst customer service. I have used this location to ship for years. The last few times the customer service was atrocious. Kaitlyn could care less about the customer or being courteous. I took my package and going to UPS.

Date: 2 years ago

Review №34

Rating: 5

Best customer service ever

Date: 2 years ago

Review №35

Rating: 5

Awesome place and services, got my print outs quickly. Henry is very courteous, attentive and helpful to us to make sure we got everything we needed.

Date: 2 years ago

Review №36

Rating: 5

Date: 2 years ago

Review №37

Rating: 1

Completely incompetent. Seriously. This is the second visit today and Im now 20 minutes in and I had to go get someone, whom ignored me, to get paper in the self service machine. He instead took care of everyone whom came in after and its pretty well empty [an additional employee has been busy the entire time] and HE STILL hasnt bothered to even aknowledge me, I was very kind and said thank you. and SERIOUSLY someone else, JUST CAME IN 5 MINUTES ITS BEEN COMPLETELY EMPTY FOR AND HE STILL WONT FIX IT!!! INSTEAD, He went to the back and then helped this new person. DO. NOT. COME. HERE. FINALLY she is free and is helping me because he cant friggin be bothered. Ridiculous. Shes awesome and very friendly- clearly she should be in charge. It took all of 3 minutes to complete everything after she helped.

Date: 2 years ago

Review №38

Rating: 5

Date: 2 years ago

Review №39

Rating: 5

This place is good. Please update the timings in the website. Thanks

Date: 3 years ago

Review №40

Rating: 2

Routinely takes self service packages early. Posted deadline at 530. My screenshot is from me getting back in my car after arriving 10 minutes early, Todays Shipment already picked up. They also will not leave 1 single envelope out for customers. I give up will find another store.

Date: 3 years ago

Review №41

Rating: 1

Very bad attitude, nobody want to help me, I tried to be very polite and patient to wait, but the worker just let me wait for a long time, just a print a label ,not that hard ,they let me do everything,I stick the label,I put invoices in the pouch ,I ask receipt ,I do they are jobs,so funny.I I wont come back again, I was very polite, but I have no patience

Date: 3 years ago

Review №42

Rating: 1

Always charged me the most expensive rate!!!

Date: 3 years ago

Review №43

Rating: 5

I have had an amazing experience every time Ive visited this location. Monica most recently helped me and was so encouraging and knowledgeable! Ive come regularly for the past year and will definitely continue!

Date: 3 years ago

Review №44

Rating: 1

It was so slow we had to wait for 20 minutes just to print a photo and the person behind me got helped first terrible go to different location

Date: 3 years ago

Review №45

Rating: 1

This person and fedex the not professional tone not want too help

Date: 3 years ago

Review №46

Rating: 1

This location is temporarily closed, but does not mention it on their website or Google. They also accepted a print job online even though they are closed.

Date: 3 years ago

Review №47

Rating: 5

The people at this location are very professional, pleasant and helpful. it is a pleasure going into this office because you know you will always be well taken care of.

Date: 3 years ago

Review №48

Rating: 5

Faaz (I think his name?) helped me out with a weird .pdf issue, he knows his stuff. Good staff overall.

Date: 3 years ago

Review №49

Rating: 5

Excellent customer service. Naquia (I m sorry if I misspelled your name) was attentive and provided an excellent shipping experience. I had two boxes and one label provided for a return item. Pretty common. She offered to reprint my label and place my items in a new box. I had just left another fed ex off 75 and plano parkway because the team member there had no interest in helping me. I will drive the extra miles to this location for my fed ex needs in plano.

Date: 3 years ago

Review №50

Rating: 5

Easy drop off. In and out in 2 minutes with receipt.

Date: 4 years ago

Review №51

Rating: 5

Today for the first time in my life I needed to get a banner printed for my husband s restaurant. I went to Fedex and a guy called Evan helped me design and order the banner. He was so patient and so helpful. I wish I could give him a million stars.

Date: 4 years ago

Review №52

Rating: 1

I work 12 hour shifts at the hospital and the hours change at FedEx makes it nearly impossible for me to visit the store. I got to the store today a little after six to drop off a package and they were already closed. This is ridiculous. How is closing early gonna save you from COVID -19? What do you think it is, nocturnal?! Go back to your normal hours so healthcare workers can actually send out important packages...

Date: 4 years ago

Review №53

Rating: 1

I got a package [tracking no: 391975272114] and instead of delivering it to the Apartment office (which fedex always does, including last 2 packages 2 weeks back), theyve sent it to this office for pickup (as if Im going to fall for that during COVID-19). Although Ive updated this as an instruction in the online portal, it doesnt seem to move anything. The customer care number takes me round and round with options till I hang up.

Date: 4 years ago

Review №54

Rating: 5

Kassie was very helpful with our wedding printing and relieved a lot of our stress. Thank you!

Date: 4 years ago

Review №55

Rating: 3

Always use this location because the service is friendly, and the staff is efficient. My only request, would be that there are at least 2 employees opening up on Sundays. Theres always a line on Sundays and customers have to wait a long time. Update 11/13/2019 - Had to remove two stars from the 5 stars I had before. Seems the last two packages I shipped from this location didnt have the international documents I filled out, adhered to the boxes. These items were a birthday gift for a friend in Canada, and they were stuck in customs for TWO WEEKS because they didnt have the paperwork with them!!! Of course now these packages are late. Am I getting a refund? NO!!!!

Date: 4 years ago

Review №56

Rating: 1

To say customer service was horrible doesnt quite paint an adequate picture. Antoinette is RUDE. The store doesnt close at 10p. They are closed before that per Antoinette.

Date: 4 years ago

Review №57

Rating: 5

A very clean and organized place.. the people working there was super friendly and helped me with all I needed

Date: 4 years ago

Review №58

Rating: 1

Absolutely the worst experience with any business I ve ever had. I would be embarrassed to be associated with this branch. Employees are clueless of the services offered and then mocked me to my face as I asked for clarity on why they did not offer the services that they advertise on-line. Shocked by how bad the service was -10 stars.

Date: 4 years ago

Review №59

Rating: 4

Date: 4 years ago

Review №60

Rating: 5

I just used this location to do some printing and photo printing- the men who helped me were amazing! I had a pretty complex order and they were able to help me get it done. I highly recommend this location!

Date: 5 years ago

Review №61

Rating: 3

Went there to print some documents. Printers OneDrive mode was broken, and Google drive mode couldnt connect. Had to go home, get a flash drive, and come back to print. Only prints one document at a time, so its a tedious process when you have 8 files to print. Printing time was relatively fast, and quality was good. Printed 22 coler pages for $15.

Date: 5 years ago

Review №62

Rating: 5

Always get my packages redirected here and its always an easy experience picking them up

Date: 5 years ago

Review №63

Rating: 5

Date: 5 years ago

Review №64

Rating: 5

Faas did a fabulous job on my printing and his customer service was outstanding . Thank you so much for your eagerness and professionalism.

Date: 5 years ago

Review №65

Rating: 1

Poor customer service. They act like they dont see you.

Date: 5 years ago

Review №66

Rating: 1

I came in with a frozen medical prepaid envelope. The customer service person took my package and put in a Federal Exoress pickup container. I said again the package is medical and frozen. It will be picked up by 7:30pm tomorrow. Excuse me, why would I leave it now. She acted like it wasn t her problem. I don t understand why she didn t explain the pickup before my package was tossed into the box. It can t be retrieved. There goes money down the train. I have repurchased and start all over. Not happy and I will not be back, no customer service. Jackie Van Wagoner

Date: 5 years ago

Review №67

Rating: 5

Fast & smart

Date: 5 years ago

Review №68

Rating: 1

The associate (Antoinette) was rude -she told me fedex can t ship if you don t have a Texas Id not when you re from out of state.

Date: 5 years ago

Review №69

Rating: 5

Staff is always helpful

Date: 5 years ago

Review №70

Rating: 5

Date: 6 years ago

Review №71

Rating: 5

First time visit because I needed a fax machine. I didnt know fax machs were still around! The librarian in my neighborhood suggested I stop by this location because theyre thee BEST and she was right!!!!!!! If youre standing at the counter and already been helped but an employee didnt know it theyre gonna ask just to be sure you have been! OMG that never happens in my life as a customer! Joey was the person who assisted me with the fax machine that I got jammed! I swear it was a scene from the movie Office Space! Joey fixed the jam, took my documents and faxed them for me (giving me updates as to how many pages were sent) The kind, caring, extra mile customer service was needed after I just finished my fight w/5:00pm traffic! As I watched my fax go through I watched them interact with each other and I swear i wanted to put on a uniform shirt! The team camaraderie was something I enjoyed standing back watching! Im so glad I took my librarians suggestion! Please use this location for all if your project needs! Thank you for ending my evening with the best customer care Joey! I will return!

Date: 6 years ago

Review №72

Rating: 5

I visited this location several times in the last few months and I have been using fedex office for over 15 years for small print projects in my visit today and several weeks ago I was happy to have been assisted by one of the kindness employees the company probably has and Ive been to several locations throughout the metroplex a nice lady by the name of Lora was able to help me each time Ive come in promptly and as always found a quick solution to my needs. I highly recommend using this location in Plano!

Date: 6 years ago

Review №73

Rating: 5

Very helpful staff!

Date: 6 years ago

Review №74

Rating: 5

Great staff!

Date: 6 years ago

Review №75

Rating: 5

Had a wonderful experience. Was struggling with printing a file and they were more than willing to assist me.

Date: 6 years ago

Review №76

Rating: 5

Everybody there was super helpful in getting a banner printed for me same-day. Fantastic customer service.

Date: 6 years ago

Review №77

Rating: 5

Extremely helpful staff. Helped me print out a shipping label and packaged my eBay return! I had a great experience. Highly recommended. Thanks!

Date: 6 years ago

Review №78

Rating: 1

Worst customer service ever. Came in 1 minute before close to pick up a package and the gentlemen with long braids wouldn t help. Refused to help, actually to even let me speak. Definitely don t recommend coming here

Date: 6 years ago

Review №79

Rating: 4

Helpful customer service, even on Super Bowl Sunday. The only nitpick would be the printing software, which is slow and unintuitive. Luckily, one of the employees came to my rescue and printed it off a computer.

Date: 6 years ago

Review №80

Rating: 5

Date: 6 years ago

Review №81

Rating: 1

Camera is broken yet there are no white walls to take passport photos with. Maybe they just DONT HAVE THE OPTION. If you no longer take documentation photographs then say so and update your descriptions/labels.

Date: 6 years ago

Review №82

Rating: 5

Date: 6 years ago

Review №83

Rating: 2

Guy was very helpful at the location assisting me with prints to be produced on matte paper. FedEx printed them - not me. However, When I went to pick them up, the end result of one print was terrible and I still had to pay $22.47! Will not use for photo printing services again.

Date: 7 years ago

Review №84

Rating: 5

Date: 7 years ago

Review №85

Rating: 1

Totally would rather buy a printer then experience this office environment again. I waited about an hour to be serviced for a print sample and really dont feel comfortable spending my dollar after the slowest service possible.

Date: 7 years ago

Review №86

Rating: 2

Please train your employees on smartpost.

Date: 7 years ago

Review №87

Rating: 3

Steady traffic but rarely busy. Usually no wait or only one person in front of you. Not.the place.to.go.for oversize printing. The machines are limited, break, and I wasted more than an hour one day before they decide machine couldnt be fixed and recommended going to another FedEx Office location that had multiple machines.

Date: 7 years ago

Review №88

Rating: 3

Date: 7 years ago

Review №89

Rating: 4

Date: 7 years ago

Review №90

Rating: 5

The staff was pleasant, genuine, and very helpful when one service didnt work, they were prompt to get me an alternative.

Date: 7 years ago

Review №91

Rating: 5

Great service

Date: 8 years ago

Review №92

Rating: 3

Good customer service, large space for work. Wifi extremely slow but its free so you cant complain too much.

Date: 8 years ago

Review №93

Rating: 1

Terrible staff, completely uninterested in helping. Equipment in poor repair. Managed to spend 4 dollars and got nothing before I gave up and left. Id rather go spend 400 dollars on a new printer than deal with this place.

Date: 8 years ago

Review №94

Rating: 1

Date: 8 years ago

Review №95

Rating: 5

Date: 8 years ago

Review №96

Rating: 1

Date: 8 years ago

Review №97

Rating: 5

Date: 8 years ago

Review №98

Rating: 4

Date: 8 years ago

Review №99

Rating: 1

Slowest service ever! Had to wait more than 30 minutes for an attendant

Date: 8 years ago

Review №100

Rating: 1

Worst customer service ever! This is my first time ever writing a review for a company so I hope they will sit up and take notice and address this problem. I sent an order in to this location and on the subject line even included the words can you rush. I had to call early the next morning (7:40 am) because I had not heard anything about my order. The employee basically said it was my fault for sending it through email (which I had done 3 days before and received same-day service) and that emails get overlooked most of the time. I asked it that was an apology for service and she said I can get it done for you in the next hour. I will avoid using this location for any future business!

Date: 9 years ago

Review №101

Rating: 1

literally the worst staff ever. every time I go in there for prints, Im always getting judged oh...you drew this? you look a little young to be drawing Im in college, at the Art institute. the staff doesnt care at all, they are on their time, not yours.

Date: 9 years ago

Review №102

Rating: 1

I waited 10 minutes to get help and I asked a simple question if they can print picture in size 10×13 instead of responding to my question the other employee intrupted me and said if you are in hurry there is another location you can go. I said I want to know if you can do it or not and he said you are in hurry you can go to another store or not!!!!

Date: 9 years ago

Review №103

Rating: 5

Best experience at a shipping company. Joseph was very helpful and jovial in helping us. Helped us ship several boxes without any trouble. Lots of facilities on site.

Date: 9 years ago

Review №104

Rating: 5

Joseph was incredibly helpful as I arrived just before close of business and he was extremely patient with me and helped me so much. I was trying to print my grandmothers funeral program and was so frustrated with my home printer that I went to Kinkos out of frustration but left a very satisfied customer.

Date: 9 years ago

Review №105

Rating: 3

Date: 11 years ago