The Cowboy Palace, Odessa Tx

Review №1

Rating: 1

DO NOT EAT HERE. My sister and I went for lunch here and left feeling nauseated and disgusted. If this was simply a case of the food not being to my liking or an off day, I would not be leaving this review. But that is not the case here. When we first looked at the menu, I could not make heads or tails out of anything. It was full of typos, completely disorganized, cut off the text on the inside edges, there were no descriptions, the pictures were mislabeled and unappetizing, and the format was unreadable. I had to mention it, as a professional editor, and found out that the menu designer was a friend of the owner. I should have known that if the owner couldn t put together a readable menu, or hire a professional, there was no chance this place would be good. We both ordered the burger and we also got a kids chicken nuggets. The biggest issue we had? The burger had a hair MIXED into the meat. This meat was prepared without following health code and lord knows what else was in there. But let s get into the other issues with the burger, shall we? This burger came with a tomato, a couple pickles, wilted lettuce, bacon, one slice of Kraft cheese, and one thin, overcooked, and under seasoned patty with someone s DNA. There was no mayo, mustard, or ketchup; you had to ask for the individual packets. This burger was pathetic and even if I did have the stomach to finish it, would have left me starving for more. We have had better burgers from gas stations. The side of fries served with it were drenched in grease, undercooked, and unseasoned. They were also cold, which made everything even worse. The kids meal came with 6 nuggets that obviously were not purchased for their quality and disgusting fries. The nuggets were only slightly larger than a quarter and so tough, we could barely get a fork in. The salad bar looked old, which is a real feat for a brand new restaurant. Nothing was covered (seeds, dressings, vegetables, etc.), so there is no way anything was clean. This food poisoning smorgasbord is ridiculously $10 and you are only allowed to visit one time although who would want to go twice? If you thought that the service made up for any of this, you would be mistaken. After two bites of the burger, my sister found the hair and let them know. We didn t want to make a big scene or make this their problem (this is clearly an owner issue), but you could see how little they cared that the food was so poor. They gave us the check but generously removed the hair burger, with no apology or concern. But this horrendous meal was still $40, without tip. The overpriced burger is originally $13, but if you remove the bacon, $14. WHY would there be an upcharge to remove an ingredient? The bacon was factored into the price of the burger in the first place and charging extra to not include it is unnecessary and disgustingly greedy. I was aware that this was only $1 and I was already being robbed, but the sheer disrespect of this charge still drives me insane. When they brought the check, we had obviously both stopped eating and the majority of both burgers were still on the plate. I made sure to tell them there was NO way I was going to be able to finish the burger when I literally just saw a piece of hair get pulled out of an identical patty, but they had no response. We did not want to cause a scene and wanted to get out of there, so gave them my card. We were then surprised by ANOTHER charge when the charge slip came back. There is a $2 charge for paying by card. I have NEVER seen a restaurant charge for paying by card. The greed of this owner is truly astounding. I paid almost $50 (of course I tipped) for one of the worst meals of my life. The minute we left, I called the health department and I hope this place gets shut down, along with whatever other nightmare establishments these people own. Best case scenario, this restaurant is a money laundering front and they didn t give a single thought to the food, because otherwise this is a tragedy. Do not waste your time, money, or health on this place.

Date: 3 days ago

Review №2

Rating: 5

Delish!

Date: a week ago

Review №3

Rating: 5

Had breakfast there service was great so was the food

Date: a week ago

Review №4

Rating: 5

Today we decided to try this place...and wow am glad we did...the food and Customers service are Awesome Alberto, went above and beyond..

Date: a week ago

Review №5

Rating: 4

Date: 3 weeks ago

Review №6

Rating: 5

Good food for a fair price. Nice atmosphere as well. I enjoyed my lunch.

Date: 3 weeks ago

Review №7

Rating: 5

First visit 9/12/24 great service. Food was excellent. Will be going back.

Date: 3 weeks ago

Review №8

Rating: 3

So we went in around 7pm on Wednesday for dinner. Hostess was nice and the waitress was very attentive. We ordered the steak finger dinner and catfish dinner. It did take awhile for us to receive our food. There were only 4 other tables occupied. I had the catfish dinner with broccoli, it was very good! My partner had the steak finger dinner with green beans and Mac and cheese. The steak fingers were not fingers at all they were more like big chunks of a chicken fried steak but it was good, didnt come with Gravy we had to ask for a side of gravy, green beans had an overwhelming taste of onion, mac and cheese was all mac and no cheese. It had zero flavor at all. It looked like pasta with milk. We are undecided if we will return.

Date: 3 weeks ago

Review №9

Rating: 5

Very good lunch. I like all the choices with healthy options and salad bar allowed to be a side. Food is seasoned and tasty.

Date: 3 weeks ago

Review №10

Rating: 5

The food and service was very good. The place was about 80% full, the food came out HOT and delicious. Overall we had a very good experience. I would recommend this place to anyone.

Date: 4 weeks ago

Review №11

Rating: 3

Great food and portions. But the name of the restaurant is misleading. Nothing Cowboy about it. At least play some country music.

Date: a month ago

Review №12

Rating: 4

Good Place For Dinner With A Family They Absolutely Had Great Costumer Service . As I Worked At A Restaurant I Would Say They Did Great For Themselves Definitely A Recommend.

Date: a month ago

Review №13

Rating: 5

Very good homade food. Owner was curtious and was willing to make sure everything was good!

Date: a month ago

Review №14

Rating: 4

The food is very good. The portions are significantly smaller than other restaurants but you still get full for the price that you pay and it is very cheap. So very affordable. The only drawbacks are that the steak while yes it is very tasty The ribeye steak in the picture is thick and the ribeye that you get is thin like skirt steak. Again it is very tasty but very very thin. They only other drawback that I have is the language barrier none of the servers speak any English at all so trying to express how you would like your steak cooked or your eggs proves difficult. The manager is very very nice and he comes to double check the orders to make sure that the servers got it correct because they dont speak English. But overall good food for a good price. My family has gone twice already.

Date: a month ago

Review №15

Rating: 5

Clean, they are fast and efficient. They approach you respectfully. And accommodate the food to your liking. If there is any bad reviews us as the customers are the problem. The restaurant is fine. Will be my new breakfast joint.

Date: a month ago

Review №16

Rating: 5

This place is so amazing! Food was great Hamburger Steak was delicious Salad Bar is the best for sure I ll be back for more Service was great. Food : 5/5

Date: a month ago

Review №17

Rating: 5

We had lunch. The steak finger dinner was so good. Side order of man and cheese huge and delicious. Service was good, manager very friendly

Date: a month ago

Review №18

Rating: 4

Classic American food. Smaller portions compared to other restaurants.

Date: a month ago

Review №19

Rating: 5

Good chicken fried steak, chips and queso, tacos. Great service

Date: a month ago