Pak Medical Group by InnovaCare Health

Review №1

Rating: 1

My husband went to this practice over a year ago for a simple steroid shot. They ve been billing us for OVER A YEAR for this service. We call the office, they send us over to billing, the phone rings and rings and no one ever picks up. We are forced to leave a voicemail every single time & we ve never received a call back. We tried calling the office and told them that we ve tried for SO LONG to get ahold of billing to pay this bill and if we could please just pay it over the phone with them. They say that s not possible & forwards us AGAIN to billing who never answers the phone lol. It s actually insane. I ve never in my life had such a hard time trying to pay for a medical bill. Even crazier that they keep threatening to send it to collections too when they can t even answer the phone. At this point, PLEASE send it to collections so I don t ever have to deal with yall again. Such a sad excuse for a medical group. Y all need to get it together. We will never ever be back. And if you re reading this, I wouldn t recommend this practice to my worst enemy.

Date: 3 weeks ago

Review №2

Rating: 1

I can t get an answer on the app messages, they are extremely rigid with appointment times, unnecessary appointments made, and so on. It s a shame because I often don t like my physician and find I am my best self advocate and yet I really like Stanhope. I am very close to leaving the practice and taking my father with me.

Date: a month ago

Review №3

Rating: 1

What a nightmare! I stopped going to them longggggg ago due to never being able to order my refills in a timely fashion. I was running out of my meds every single month thanks to them. DO NOT RECOMMEND

Date: a month ago

Review №4

Rating: 1

So we normally see an actual doctor that has no problem accepting Texas Medicaid star plus. Due to his busy schedule the text service (theyre clueless) makes an appointment for my wife and I at the common street location to see a PA. After getting ready (shes super sick and needs medical care) and driving 30 minutes we arrive early just as they requested. Now the front desk informs us the this office doesnt take your insurance. Theyve had this info for over a year and not only did they schedule the appt they had me verify it THREE times! A PA is greedier than an actual doctor! We were denied necessary medical care over GREED. Im glad the actual doctor is leaving and so are we. What jerks.

Date: a month ago

Review №5

Rating: 1

Unless you love the kind of bureaucracy and incompetence normally reserved for the worst kinds of government institutions avoid the new PAK Medical Group (post-InnovaCare acquisition). This negative rating is directed at InnovaCare, the new owner/manager of what was once a trusted and reliable doctor s office. I love my doctor! but I detest the call center and clueless admins actively preventing me from contacting him. I tried for over a year, attempting to navigate around the problems, month after month, making scores of phone calls, enduring countless hold times and aggravations this review is long overdue. I have never seen a corporate buyout destroy the competency, capability, and morale of an organization so quickly InnovaCare has wreaked havoc on PAK Medical Group s front office operations. In my appointments, doctors and nurses have reported their desire to find a better place to work, free of the frustrations InnovaCare introduced. InnovaCare s call center and office admins are atrocious My doctor instructed me to DRIVE TO THE OFFICE to deliver my prescription renewals IN WRITING, rather than trust that my phone messages would be relayed to him. But that didn t work, either! when I walked in, InnovaCare s new office administrator couldn t even be bothered to convey my request from her desk to my doctor. Spare yourself the headaches. // ====================================== // To Whom It May Concern at InnovaCare regarding PAK Medical Group: I find it ironic you would request my contact information but it should come as no surprise. I have been your patient for over 3 years if ANYONE in the call center, front office or anywhere within your failing practice cared, there would be no need. I have provided every call center employee, front desk admin and nurse with my name, date of birth, and my concerns scores of times over the past 2 years since I was diagnosed with ADHD. Dr. Stanhope (a wonderful doctor, very helpful and engaged in his work) prescribed medicine which helps me manage ADHD very well. Because this medicine is a scheduled substance, I have to get a new prescription issued for it each month. No big deal, right? WRONG Apparently, InnovaCare has no way of automating a prescription every time I would call in, it was like the staff woke up in a new world. (And I thought -I- was the one with an executive function problem!!) This was not a one-time occurrence. IT WAS EIGHT TO TEN PHONE CALLS / VOICEMAILS, EVERY. SINGLE. MONTH FOR ALMOST TWO YEARS. I ran out of my medication anywhere from several days to several weeks between prescriptions. I think you are aware of how cycling on and off of this medication can impact a patient s life some folks might even call this malpractice. At my last appointment, I asked Dr. Stanhope if there was any way for me to reach him without going through all of this nonsense each month. He told me to swing by the office and drop him off a note, and that way he would be sure to get it. Afterward, I learned Id received a prescription for only 15 days of my medication (30 tablets) clearly an oversight, we can fix this, right? OF COURSE NOT. This is PAK Medical Group, managed by InnovaCare. Calling the office NEVER works, so when my prescription got low, I dutifully took off work to hand deliver my request to Dr. Stanhope. After waiting for some 15 minutes while the two front desk ladies checked in two patients, I spoke with the office administrator. I told her that Dr. Stanhope requested I drop off a note whenever I needed anything. What I needed was a prescription for 60 tablets of my medication. She bristled, I am the office administrator. I ve had a little talk with Dr. Stanhope. From now on, he will be checking his Microsoft Teams messages. He will get the message I m typing up now let s see, you need 30 tablets . NO, SIXTY. TWO PER DAY. SIXTY. And with that, I went to Walgreen s to find I was issued another prescription for... 30 tablets. That s it, I give up. Y all won. I am finding another doctor.

Date: a month ago

Review №6

Rating: 1

2 years, 2 primary care physicians, each left the practice within months after my visit.....is it me? Apparently not. Im seeing many other similar complaints. I felt that both doctors were excellent (as much as one can observe in a single visit), so its not the medical practice thats bad, its the business end that must be driving them away. Its really a shame they cant fix this faster. Seeing a different doctor every year doesnt give me any confidence in continuity of care. Fix it and dont tell me to send an email to your anonymous feedback email. THIS IS my feedback. Please do something about it...no explanations or excuses are necessary or justifiable. If you cant fix it fast, just close your practice altogether instead of playing hot potato with patients and sending apology after apology via text.

Date: a month ago

Review №7

Rating: 5

My primary cardiologist scheduled me to start seeing a neurologist specialist here at this location starting two months ago in June. So far everything is great , my neurologist Dr. Ryan is great he is the 1st doctor for me, that has actually listened to my concerns and is addressing them. Like I said, my primary cardiologist referred me ( my cardiologist is wonderful, I thank her for the referral) but not my primary care physician, who should have made the referral. Unlike my primary care physician, Dr. Ryan has restored my faith that there are actually good doctors who are concerned about your well being and will do all they can to treat you with respect. I am concerned though, not about doctor Ryan but the reviews I have been reading. I have never read reviews for a website, where the first 4 reviews are negative 1 stars, I actually stopped reading the reviews after the 4th one. The reviews all mentioned the same thing, that doctors dont tend to stay - cant keep doctors/staff cause they seem to be on a revolving door, front staff is rude and not courteous and your are charged for unexpected procedures/charges. Thankfully I havent experience any bad service and hopefully never will but I will be observing. Thank you Dr. Ryan

Date: a month ago

Review №8

Rating: 1

Dr Bartay has been great. Kind, thorough and fully engaged. Dont care for PAK medical

Date: 2 months ago

Review №9

Rating: 5

Ive been very pleased with the services provided by Dr. Bartay and his staff. Requests through the patient portal are always answered quickly and my prescriptions run smoothly. When needed, the office tries to squeeze me in for appointments. I have no complaints. Ill continue to see Dr. Bartay with PAK. Hes terrific and takes good care of me!

Date: 2 months ago

Review №10

Rating: 1

Every doctor I ve seen in this practice has left the practice. This makes quality of care impossible. They also bill for appointments that you ve never had and with doctors you ve never seen. Every month they add a new appointment and charge for it. I wonder how many people they charge for appointments they don t have and never made. Please ask your primary care doctor to refer you to another doctor. Thanks.

Date: 2 months ago

Review №11

Rating: 1

Stay away from this practice

Date: 2 months ago

Review №12

Rating: 1

Pak Medical run by InnovaCare Health is a shadow of what PAK was in 2022. It slowly became a non-patient/doctor relationship clinic. It is now only a portal for communication with my doctor. I cannot communicate with him besides on the portal which does not work in a timely fashion. If you have a question, you must ask on the site and you will receive a response in 2 days. So, it is untenable to be in a healthcare system with no healthcare. Its an answering service that tells you to go to the portal. A question I posted 3 weeks ago, has had no reply at all. So, I hate to change physicians since I love my doctor but there is no choice. Sad and inconceivable that they will remain in business.

Date: 2 months ago

Review №13

Rating: 1

I went in for my annual skin cancer screening and was charged for a cosmetic procedure. I called and the girl that answered was rude and immediately defensive when I explained. I m still being charged .Also, my primary doctor left Pak with only 30 days to find a new primary Dr. Horrible experience!!

Date: 2 months ago

Review №14

Rating: 1

PAK Medical Group has become a nightmare to get quality medical care. They have the nerve to have a banner claiming voted #1 choice. My wife and I have maintenance medication we been on for years in need of refills. H-E-B pharmacy tried several attempts faxing over the renewal request but they said they never received an authorization to refill. 3 attempts me calling the PAK customer service all said oh yes I see the requests from H-E-B pharmacy. Each time I call the representative said the previous person never acted on it, basically ignoring my request.

Date: 2 months ago

Review №15

Rating: 1

This is hands down the worst experience I have had with a doctors office. I have never been met with such a complete lack of sensitivity or professionalism. Every doctor that I have seen at this place has ended up leaving, and it isn t hard to think of why. Among other things both said and done by the practice, My provider was leaving the practice and transferred me to another provider. When I called to make the appointment, I was told I could not see the new provider, it did not matter that I had been transferred, and it was too bad. The receptionist made it clear that it did not matter if I was a current/longstanding patient, they couldn t help me and made it clear they didn t care to. In the year that I was a patient here, I have lost three providers. They cannot hold onto a good doctor to save their lives. Know that if you come here, you will be met with a revolving door of staff and none of them communicate effectively. They completely did away with dermatology services and let me know right before my appointment with a TEXT and no offer or referral to a new dermatologist. Wait times are ridiculous and it is difficult to get an appointment. There is virtually no communication from the office staff. You will be on hold forever if you call the office. Overall, you would be better off going anywhere else for your care, and a one star review of this practice is far too high. It was made very clear to me that the health and well being of patients is not a priority. Patients are nothing more than a number and a payment at Pak Medical.

Date: 2 months ago

Review №16

Rating: 1

PAK medical group has ruined my Doctors office. Im keeping their name out of it as to not to tarnish their name but the doctor is great. But everyone associated with this company is absolutely awful. The receptionist at the office should never work in customer service again, EVER.

Date: 2 months ago

Review №17

Rating: 1

I have been going to Pak medical group almost since it opened. I have my adult children going there as well as my spouse. Since Innovacare took over they have become more worried about their financial well-being rather than the well-being of their patients. I was just refused service because I didnt have a $30 copay and I was audibly and visibly sick it doesnt make sense. I thought the purpose of a doctor was to help the people not to be worried about their financial gain. And to refuse service over $30 is just ludicrous. That is such a small percentage of what my insurance is going to pay. I owe the desk clerk an apology. I know its not her policy and she was just doing her job but damn, I was hot!

Date: 3 months ago

Review №18

Rating: 1

I absolutely agree with the most recent reviews. My spouse was very happy initially. Shes been with PAK for a few years. However, Pak is under new management, and the quality of care and service has dropped off significantly. We just found a new PCM. We are glad to move on. This is just another case of corporations ruining healtcare. Great if youre an investor. Its terrible if youre a patient.

Date: 3 months ago

Review №19

Rating: 1

Only reason they get a 1 is you cannot give a zero. It s all about money. Run you back and forth, cannot speak to who you called into talk to. Been seeing my Dr for years. Now he has been bought out by the Pak medical group. I will not be back. Pak medical group has a bad reputation now I know why.

Date: 3 months ago

Review №20

Rating: 1

My provider left them and they assigned a new one located in Dripping Springs. Refused to refill a prescription I ve had since I was 7 years old until the new doctors sees me in person. Until then I m walking around town in pain.

Date: 3 months ago

Review №21

Rating: 1

Where do I begin ! This place doesn t even deserve 1 star! This Dr. office as a whole is the worst ! They are the perfect example of everything a Dr. office shouldn t be. My husband has had terrible experiences with this group of malpractice. Their answering service is terrible and no one gets back to you so my husband had to take off work and drive there just to talk to someone so he could get his diabetic medications . He s had to go without for months at a time because they can t get it together and don t seem to care to either . Especially as a diabetic this is extremely dangerous. The last straw with this place was when the office lady told him there s plenty of other drs offices he can go to if he didn t like how they ran things . Still no medication and now he has to find another Dr. office . Unbelievable!

Date: 3 months ago

Review №22

Rating: 1

been given wrong info resulting in missing appointments, every time I ve visited I ve seen someone in the office upset. unprofessional operations I would suggest looking elsewhere before this center

Date: 3 months ago

Review №23

Rating: 1

<RATING IS -5 STARS, NOT ABLE TO POST WITHOUT CHECKING A STAR> I recently received an email from Dr Woffords office advising they are are moving and wont be associated with PAK medical group in about 3 weeks. I called Woffords business number (PAK Medical) in an effort to ask them where theyre moving to yesterday, moved to hold music at 2:35pm (on a Thursday) I remained on hold for more than 2 hours, NO ANSWER, no CALLBACK. I called again this morning at 0935 and waited 10 minutes on hold, some woman picked up and when I asked to to speak to Woffords office she said He is with a patient right now as if she was at his front desk. She lied. She was at PAKs main office. I asked her to transfer me to his admin. She said she would and placed me on hold. She came back online to tell me she was NOT AUTHORIZED to transfre me directly and said I could drive by their office to speak to them. I AM THRILLED WOFFOD IS NO LONGER ASSOCIATED WITH SUCH A LYING, INCONSIDERATE GROUP OF SHYSTERS.

Date: 3 months ago

Review №24

Rating: 1

Update June 5, 2024. I reached out to Innovocare is all the comments to negative reviews recommend and I was reached out to pretty quickly by someone at Innovocare headquarters. I was told the fraudulent bill that I was sent (Pak Medical billed me for an appointment with Anne Shackelford that never happened, Pak Medical canceled my appointment when I arrived at the appointment time, I never saw Anne) had been discharged and I didnt have to pay it (which I wouldnt have anyway). However, I just received another bill from Pak Medical saying that I still owed them and that the bill was past due. Dont waste your time with these clowns. Update April 24, 2024: On March 15th, I came to an appointment that was cancelled by Pak medical less than an hour before the appointment time. I arrived and NEVER saw the doctor and today I was informed that they billed my insurance and sent me a bill for over $100. Again, I never saw a doctor and only spoke to administrative staff. Horrendous. Ive been going to Pak Medical for over 2 years and since they were bought by InnovaCare everything has gone downhill. Every PCP Ive seen has left, Im now on my third. The administrative staff especially at the SH-46 New Braunfels location are terrible and more interested in covering for their own bad behavior than taking responsibilities for their mistakes. Theres even been some instances where Ive questioned if they are in violation of HIPPA. Ive repeatedly asked billing for information and despite being told it will be handled no one ever gets back to me, I still dont have those billing records. At my latest appointment they asked me why I paid $360 at my last visit. Isnt that something they should know, since thats what you billed me? It all seems very disorganized and that most of the administrative people have not been trained properly and dont have customer/patient service experience or training. I do believe when things arent working properly with the administrative staff thats a direct reflection of leadership, which shows me that leadership at Pak Medical is poor. With that said, Ill give credit where credit is due and say that Ive had very positive experiences with Anne Shackelford, NP and Kristen Gathright who works in dermatology. They are both awesome, but unfortunately, you spend about 10-15 minutes with them per appointment and have to deal with all the other administrators for everything else. I hope that the new InnocaCare Pak Medical Leadership will not ride on the coat tales of Pak Medicial previously being rated so highly by its patients and put in the work to make improvements for its patients.

Date: 3 months ago

Review №25

Rating: 1

Worst experience ever. I love my Primary Care Dr. Bartay, but PAK is the WORST medical group Ive seen in my 30 years of experience with Healthcare both mine and my parents. I have been trying to work on a referral for physical therapy for 2 months and they keep sending it to the wrong people with the wrong body parts. They use a bunch of people overseas and the left hand does not know what the right hand is doing. This has been incredibly frustrating and detrimental for my healthcare. Beware!

Date: 3 months ago

Review №26

Rating: 1

Date: 4 months ago

Review №27

Rating: 1

High turnover, bad corporate mismanagement, no concern from corporate about communication with patients. Good luck having anyone EVER answering the phone at ANY location connected to this group. Go with any other group but this one.

Date: 4 months ago

Review №28

Rating: 1

If I could this place a Zero star I would. I was notofed by the office my Dr. was no longer with PAK Medical months ago but informed I could remain a patient and given an appointment. They sent the referral for imaging and labs that I did before my schedules appointment which I took off twice to complete. I also me a reminder of my appointment only to find out Ive taken off for the 3rd time and they forgot to move me off my old Dr.s schedule. I left a meeting and wasted a day from work only to be told we need to reschedule you. Why didnt you call me this morning. Gross incompetence at its finest.

Date: 4 months ago

Review №29

Rating: 1

I would give 0 stars if I could - dont let the positive reviews fool you, look at the date on them and youll see that the majority of positive reviews are old but all their recent reviews are terrible. They cannot keep a provider for the life of them - neither my husband or I have been able to see the same provider more than once because every time we try to schedule an appointment, whichever provider we saw last has left. And theres a reason theyre leaving. They have massive communication issues - youll speak to one person who will assure you that something is being taken care of (med refill, paperwork, etc) and then when you check back in about it, someone else will tell you theres no request in the system and it isnt possible to do what you were told they were taking care of. For example, my husband needed a refill of his routine blood pressure medication so the pharmacy sent a request to Pak. After not hearing from them for several days we called Pak and were told that the prescribing provider had left the practice (not shocking) but that they would send it to the provider who took over for him and get it filled. After some confusion with the pharmacy, we called Pak back yesterday and were told that they already sent the prescription in and it should be ready. When we went to pick up the medication today, however, the pharmacy said they never received the prescription, so we called Pak back. Despite telling us yesterday that they had already sent the prescription in, Pak now told us that they cant refill it so were just SOL. The complete lack of any communication whatsoever, and blatant lies about what was done have now left my husband without his medication for several days and Im sure it will take at least several more days to solve, and Pak does not care at all. This is not the first or even second time something like this has happened and when you point out to Pak that you were told something different by someone else, they take no accountability for the error and do nothing to help you. Even if an individual provider is good, the horrific communication from Pak makes it 100% not worth it, especially because the provider will probably leave anyway. I cannot stress enough just how horrible this practice is - we used to love it but now they are absolutely atrocious. Please go somewhere else for healthcare, unless youre looking for a doctor that actively makes your life worse.

Date: 4 months ago

Review №30

Rating: 1

my doctor (tim hunt) is absolutely wonderful. im 66 and hes the best doctor ive ever had. Pak medical group is the worst entity ive ever dealt with. as much as i like doctor hunt im going to change pcps. i am about to miss my second scheduled surgery because the referral team can not get the proper paperwork to the ins company. not the first problem ive had with this (referal)

Date: 5 months ago

Review №31

Rating: 1

I am so very disappointed n disgusted with the treatment n hostility from their new reps (Karen) on answering service that takes a ridiculous amount of time to get connected with nurses, Drs or managers to get referrals or any other kind of care out of this new system that Pak Medical Group has implemented. I strongly urge u not to get your medical needs with this bogus medical group. They don t care or return calls n shuffle u to different people as if u didn t matter at all. Spare yourself the distress and frustrations with these unprofessional people who just don t care!

Date: 5 months ago

Review №32

Rating: 1

Have a mother in an assisted living center in New Braunfels where Pak s office has a contract to send a NP by monthly. Have been trying to reach her and now the office manager since April 12th. They are the most unprofessional group I ve ever had to deal with! My mother had a fall where she hurt her shin. Has been bruised, sore and has a knot on her shin so trying to get some help with getting X-rays. It has been since April 8th when the injury occurred while I was out of town. If I could give a negative * I would.

Date: 5 months ago

Review №33

Rating: 1

Ive been a patient at this practice since it began. Every person I have dealt with in person has been great. The staff was friendly the providers were wonderful. All of the providers and most of the staff I have ever dealt with have moved on. The practice was recently sold and appears to be a victim of the private equity buyout of Americas healthcare. Good luck getting a human on the phone or a specialist referral completed. It is unfortunate that the service has declined so much and so quickly.

Date: 5 months ago

Review №34

Rating: 1

This office is very unprofessional because they scheduled my appointment on March 29th 2024 and it was canceled the following week and so then I rescheduled for April 26th they said they have to reschedule again. This doctor is not reliable they cancels 2 times in a row and I have a pain and neck injury I would not recommend them what so ever!

Date: 5 months ago

Review №35

Rating: 2

Seasons change, used to be amazing. Not so sure now

Date: 5 months ago

Review №36

Rating: 1

I have been a patient for 4 years. I tried to make an appointment and was informed that my physician had left. Now I have to call my insurance to request a new physician. No notice from PAK, as I have scheduled appointments in the future, they just left me hanging. How they are voted best medical in New Braunfels is a mystery to me. I guess I will just have to find another provider.

Date: 6 months ago

Review №37

Rating: 1

If I could give Pak Medical Group a zero-star rating that would be much more fitting. I started taking my 17-year-old daughter there in Jan of this year and we have had absolutely nothing but problems. At our first appointment, we had to sit and wait over 45 minutes past the time of our appointment because they were running behind. My daughter had gotten some blood work done that day and I made a follow-up appointment before we left. That follow-up wasnt for almost a month which is a very long time to wait for blood work results. A few days before that appointment the office called me and said that Natalie wasnt going to be there so they needed to reschedule us for another month out! So we had to wait 2 months to get my daughters blood work results. At that appointment, we waited over an hour past the appointment time to be seen. I was told that referrals were put in for my daughter at specialty clinics and when those clinics never called me I called them only to find out that they had never received any referrals from Pak Medical. And the cherry on top of this absolute joke of a clinic is today they called me to cancel my daughters doctor appointment that was scheduled for this afternoon telling me that Natalie is no longer with them and we now need to find a new place to go because only Natalie saw people under the age of 18. This place is an absolute joke!!!!

Date: 6 months ago

Review №38

Rating: 1

This is the most frustrating medical facility I have ever dealt with. You don t talk to people in an office or even in this country when trying to reach the staff. My NP left and I was never notified. I went to make an appt and they said she is gone and the next appt they had would be in 3 months with another Dr. they have had 3 female nurse practitioners leave in the past three months! New Braunfels has become increasingly harder to find good healthcare and it s a shame. No where is accepting new patients even for residents that have been here a long time.

Date: 6 months ago

Review №39

Rating: 5

Date: 6 months ago

Review №40

Rating: 1

Terrible! My primary care doctor left this clinic. Now I can t get a refill on a vital medication. I was told I needed to make an appointment with another physician or physician assistant, which I did. I can t get in until April. They keep telling me they will call in a prescription for my blood pressure medication, but they have not, and would not do it. When you call this clinic, you don t get a person at the actual clinic you get a call center! I have asked to speak to somebody at the actual clinic several times and still nobody has called me back three weeks in a row! This is the worst medical service I have ever had I will never go back to this clinic again! They do not care about their patients. It is treated as strictly business.

Date: 7 months ago

Review №41

Rating: 3

Had 5 stars and went down to 3. Went and set up an appointment for myself. One day before I called to confirm and they said no its next week. Confused because I received a text message from them. Said ok. I showed up at the clinic on the day and time the text message stated. They said no appointment was on the record. They checked the system and said on messages it was scheduled. Went home without being seen. Hours later someone called and said there was a mistake, someone with the same name as me and apparently the same birthday as me (yeah right, Lier) got my appointment. They had her phone number in contact with the clinic. They said she said she got messages and just went to my appointment. Dont even know how this is possible. When they can mix up a person but then still have their correct phone number. But yeah it sounded like a bunch of hog wash to me.

Date: 7 months ago

Review №42

Rating: 1

Im not sure what is happening with the offices at Pak, but every time you call the office, you dont get a person working at the front desk; you get and answering service that takes a message and will forward it to the staff....but no one ever calls back....even with repeated phone calls and messages. (I see others have given similar reviews about this as well) Hold times are 15+ minutes. I have even gone into the office to leave a message for my doctors nurse, and still do not get a return phone call. Might be time to find a new doctor....

Date: 7 months ago

Review №43

Rating: 3

Pak medical makes it almost impossible to get an appointment in less than two weeks. I have used Dr. Baiamonte for a while being able to call for an appointment and be able to see her that day. Now if you can get someone to answer the phone two weeks out is the first available appointment. This is terrible.If you are looking for medical care I would look somewhere else. Pak medical doesn t care about patients all they want is your money. Two weeks or longer to get an appointment. Really

Date: 7 months ago

Review №44

Rating: 1

Absolutely horrible ongoing experience. Extremely long hold times averaging 40 minutes only to reach an answering service that can only pass a note along to the team and then never received a call back from the medical team. Their team sent over the incorrect medication to the incorrect pharmacy and they still havent fixed this, I am now about to run out of my medication as this has been ongoing for weeks! Their front office staff are not very nice or welcoming and treat you as just another file number. I am extremely concerned about how they are treating my medical care so nonchalant.

Date: 7 months ago

Review №45

Rating: 1

TODAY WAS ABSOLUTELY HORRIBLE. THEY HAD A NEW SYSTEM AND INSTEAD OF PURGING INFORMATION I TO THE NEW SYSTEM THEY WANTED EVERYONES INFORMATION AT CHECKIN. TOOK 10-15 MINUTES PER PERSON. ON TOP OF THAT IT TOOK 45 MINUTES WAITING FOR MY APPOINTMENT AND IM SURE ITS ONLY BECAUSE I COMPLAINED!! THEY WERE TAKING PEOPLE WHOS APPOINTMENTS WERE AT ON A LATER SLOT ON OTHER PEOPLES TIME. IF THIS CONTINUES I WILL HAVE TO FIND ANOTHER LOCATION TODAY WAS ABSOLUTE CAICOS!!!

Date: 7 months ago

Review №46

Rating: 1

Been waiting on a simple refill for my routine BP medication for over a week. However, the first refill request was actually made by the pharmacy 3-4 weeks ago. Have been texting and calling the office every day for the past 7 days and get these: I sent your request again; A manager will call you; sorry we are doing the best we can; I dont have an answer for you, etc. None of it has happened and I was just told to call back on day 8. Now out of meds and no offering of assistance or advice on how to get it resolved. This is not a business that is in the business of caring for people. Stay far away

Date: 7 months ago

Review №47

Rating: 1

Absolutely not! This is complete bottom tier medical and should only be used if you can t see anyone else. Over the past two years they have offered the worst service of any medical office I ve ever seen. I ve been wanting to switch but the last straw was showing up for an annual appt, having to wait in line for 15 minutes just to check-in and being told the NP was not there and I d have to reschedule because there was nobody to fill in. I received no notification so I fee they should have to see any patients that have left work to be available for this. It s totally inexcusable and on par with the many other unprofessional moments they seem to have there.

Date: 7 months ago

Review №48

Rating: 5

Awful experience.

Date: 7 months ago

Review №49

Rating: 1

The phone system repeatedly does not work. It is very difficult to get in contact with the office. Have tried to get prior authorization letters sent to my new Healthcare provider for diabetic medicines that Im now out of due to this office dragging there feet for 8 days and giving every excuse for why it has not been completed. This happens every time Ive made a request with this office. I would NOT recommend this practice at all. Very dissatisfied with the service from the support staff.

Date: 8 months ago

Review №50

Rating: 1

No wonder doctors are leaving this organization. No one answers the phone. If you prompt for them to call you, then get disconnected, they dont bother calling you back. Very unprofessional group.

Date: 8 months ago

Review №51

Rating: 1

Took wife in on Monday for exam with new doctor old doctor for a year had left doctor said her ears had lots of wax had helper flush out wife s hearing has been near deaf since then called on Tuesday for help the phone system is the worst as of Wednesday still has not heard back from doctor maybe time for a change

Date: 8 months ago

Review №52

Rating: 5

Date: 8 months ago

Review №53

Rating: 5

Awesomeness, appreciate the friendly check in & quickly to be seen by doc :D

Date: 8 months ago

Review №54

Rating: 1

Date: 8 months ago

Review №55

Rating: 5

Date: 8 months ago

Review №56

Rating: 5

As a new patient of Dr. Biamontes, I wasnt sure what to expect. Staff was extremely friendly & welcoming and the intake paperwork was a breeze. Wait time was very short, and I was in and out in no time. Dr. B still took the time to listen to me and we were able to establish a plan of care. Very satisfied with the entire experience and feel so glad they were accepting new patients and I was able to get my foot in the door. A++

Date: 8 months ago

Review №57

Rating: 5

I had a good visit. Everything that is going on with me was explained very clearly. Suggestions and options were outlined and she made sure I understood .

Date: 8 months ago

Review №58

Rating: 1

Pak was a horrible business. I m sure that Innova will be worse. If you are looking for a doctor don t go to Pak/Innova. Remember it is a business not a medical group. Read Dr Pak s history look it up on Google.

Date: 8 months ago

Review №59

Rating: 1

I have been unable to get a prescription refilled for 6 days. The pharmacy has submitted it twice, I ve called the office twice.Finally two days ago I went in and spoke to the receptionist. She told me the PAs would get to it when they got to it. This is beyond unprofessional. I m still without my medication.

Date: 8 months ago

Review №60

Rating: 5

Great staff and very clean offices. Easy to arrange appointment. Very professional, knowledgeable and courteous.

Date: 8 months ago

Review №61

Rating: 1

Terrible service. I requested a refill order for my medical supplies a month ago. And still no body has acted on it to get it fulfilled so I can have the medical supplies. No sense of urgency whatsoever.

Date: 8 months ago

Review №62

Rating: 1

Natalie Biamonte is the worst physician I have ever been to. Shes new to this location at Pak Medical Group, and Im hoping my insurance will cover moving to one of the better providers in the building. It took 4 days for her to send an antibiotic RX to my pharmacy. She apparently forgot to send the refills and medicine to treat the side effect of the antibiotic, though we went over it thoroughly in my visit. I have had to call almost every day for 3 weeks to request the additional meds, and still no call back from her. The girls at the front desk were always polite, and so was the manager I spoke with. We are ending the 3 week mark, and still no response from Biamonte and no meds are available for pickup at my pharmacy. Im going as far as changing my insurance if they dont have anyone other than Biamonte covered. Now I understand why her office in Canyon Lake was closed. She has a high dissatisfaction rate.

Date: 8 months ago

Review №63

Rating: 5

Quick and easy

Date: 8 months ago

Review №64

Rating: 5

I always have a wonderful experience there. Best Dr. And staff ever!!!

Date: 8 months ago

Review №65

Rating: 5

I saw Dr James Bartay after a hospital stay in Mexico City. He was kind and easy to talk to. He listened. He replaced my previous Dr so this was first time meeting with him.

Date: 8 months ago

Review №66

Rating: 5

Date: 8 months ago

Review №67

Rating: 5

My visit to Dr. Hunt in Dr. Paks Medical Center was very good. I was able to get in on time. He was very thorough. Ran a test quickly, got results and ordered prescription immediately. Even though I went in for something else he picked up in my conversation another symptom that needed quick attention. Thank you Dr Hunt.

Date: 8 months ago

Review №68

Rating: 5

Professional and kind

Date: 8 months ago

Review №69

Rating: 5

The five star review is meant directly for Natalie Baiaminte. She is one of the NPs I ve had the pleasure of working with. Pak Medical provides poor quality services, the answering service was not reliable. The fact that we cannot access our own information in a patient portal in this day and age seems outrageous to me. Pak Medical should provide better care for its patients and their staff.

Date: 8 months ago

Review №70

Rating: 5

Got there early and was seen as soon as I got there. Nurse was very nice

Date: 8 months ago

Review №71

Rating: 5

Date: 8 months ago

Review №72

Rating: 4

Date: 8 months ago

Review №73

Rating: 5

Easy in and out lab work. Everyone is friendly and professional. Would recommend.

Date: 8 months ago

Review №74

Rating: 5

Date: 8 months ago

Review №75

Rating: 5

Date: 8 months ago

Review №76

Rating: 5

The tech was terrific. She was fast, efficient, nice, caring. Liked the pull up appointments Thanx

Date: 8 months ago

Review №77

Rating: 5

First time at the Common street location. Was please to find so much assistance from staff. Very welcoming. Was a work in with Dr Hunt. He was excellant.

Date: 8 months ago

Review №78

Rating: 5

Date: 8 months ago

Review №79

Rating: 5

Great experience.

Date: 8 months ago

Review №80

Rating: 5

Date: 8 months ago

Review №81

Rating: 5

I had decent experience so far.

Date: 8 months ago

Review №82

Rating: 5

I get quick service, when its time for blood work, shes good and normal fast.

Date: 8 months ago

Review №83

Rating: 1

Well I had given it a high review last year but this year they are not very good. You can t talk to a M. A. or the Dr. at all. Everything goes through an answering service much is very very poor. If it wasn t for Christina Mortenson, I would find somewhere else to go. I am now trying to get my cpap machine after 10 yrs reviewed and having all kinds of problems.

Date: 8 months ago

Review №84

Rating: 5

Super clean and extremely friendly, Awesome...

Date: 8 months ago

Review №85

Rating: 5

Always timely, efficient and professional. Dr. Bartay is a great family physician. I would recommend them to anyone.

Date: 8 months ago

Review №86

Rating: 5

Pak medical is a great place. NP Natalie Baiamonte is great she knows my conditions and she fixes me up so I m feeling better. Thank you Ms Baiamonte you re awesome

Date: 8 months ago

Review №87

Rating: 5

As always, very friendly and attentive, and I m not waiting very long to be seen by the doctors

Date: 8 months ago

Review №88

Rating: 5

First time appointment. Everyone seems friendly and Natalie was very nice.

Date: 8 months ago

Review №89

Rating: 4

Date: 8 months ago

Review №90

Rating: 5

I have had a lot of doctors and the staff and doctor are the most caring and helpful doctors office I have ever had.. thanks so much!

Date: 8 months ago

Review №91

Rating: 1

This review applies to the Account Services/Billing department of PMG; I have been contacting them since April of this year to correct an error with diagnosis codes submitted for labs ordered by a PMG provider. The codes were WRONG and MCR denied the claim for $200 + , which the lab billed to my CC. 3 in person visits to both the Common St. & loop 46 offices were made. Numerous phone calls as well have been made by myself & my spouse. We were told each & every time their billing department would re-submit the correct codes. 3 separate calls were made to MCR and the correct codes have NEVER been submitted. A lie is a deliberate false statement; an untruth is an in-deliberate false statement . What is going on PMG- I have been a Pak patient over the last 20 years!!! Update: 01/04/2024 No one at Pak has reached out to me via text, email or phone call. I did finally speak to a person in billing office who told me the correct codes were submitted and it could take 45 days to process. CONSUMERS: Don t think for one minute that charges for procedures ordered by your provider will be submitted correctly to your insurance company- pay attention to your Explanation of Benefits and billing info from insurance companies. Unfortunately I could be out the $268- if this experience helps just one person, I ll be satisfied.

Date: 8 months ago

Review №92

Rating: 5

Went in for labs, the girl had a light hand, I felt no pain

Date: 8 months ago

Review №93

Rating: 5

Very polite receptionist, fast and easy check in process.

Date: 8 months ago

Review №94

Rating: 4

Date: 8 months ago

Review №95

Rating: 1

After how this place has treated my parents, it s clear all they care about is numbers, not people. My mother needed test results read to her and she missed her appointment because of memory lapses due to a brain tumor. The results were confirming cancer, and they wanted to schedule her a month away JUST TO GET TEST RESULTS. We had the tumor removed last week, a month later she would have been dead. Evil people.

Date: 9 months ago

Review №96

Rating: 1

Let me start by saying I love going to Natalie Biamonte. She listens to what you have to say and she takes care of you. That being said, I am very upset that you closed our canyon Lake office. There are a lot of elderly people out here that cannot get anywhere else traveling all the way to New Braunfels is unacceptable, there are a lot of people that don t have a vehicle that can t make it all the way into New Braunfels one of the worst things you could ve done was close or Canyon Lake office . I don t know who made that decision, but it is not right she needs to be out here Canyon Lake, where we can all get to her and have some healthcare we can count on.

Date: 9 months ago

Review №97

Rating: 1

I hit one star because there wasnt an option for no stars or negative stars. I found out that I cant see my doctor of 12 years because you got rid of her. Noone gave me notice of that to date. Are you going to tell me whats going on? Who refills meds now? What the hell is the matter with you? T!

Date: 9 months ago

Review №98

Rating: 5

I always enjoy Dr. Bartay and all the staff at their office. Pleasant and professional workplace.

Date: 9 months ago

Review №99

Rating: 5

It was good.

Date: 9 months ago

Review №100

Rating: 4

It was a good visit, just unfortunate for me to have to go to New Braunfels because of closing the office in Canyon Lake. It was much more convenient.

Date: 9 months ago

Review №101

Rating: 5

Date: 9 months ago

Review №102

Rating: 5

Very pleasant, front desk was very helpful. Dr Christina was great. Very pleased with the whole process.

Date: 9 months ago

Review №103

Rating: 1

Our doctor was relocated and we cannot even get anyone to answer phones anywhere. This is ridiculous!!! My husband has been on the phone forever and it rings and rings. What do we do to get help??!!

Date: 9 months ago

Review №104

Rating: 3

No verbal education on device. Rushed through as always. Dont know that I am confident in technicians skill or knowledge. Found out my Dr. is leaving... I am still not excited that the Dr.s are rushed to get through an exam, they are pinged on their lap top if they are behind. Is that just par for the Medical Group setting?

Date: 9 months ago

Review №105

Rating: 5

Excellent service

Date: 9 months ago

Review №106

Rating: 5

I m a new patient to this office and everyone was very nice and helpful. It was a nice change. I arrived early and they took me back within 10 minutes of my arrival. I didn t have to wait forever to see the doctor. I feel valued and appreciated. I m glad that I chose them for my health care.

Date: 9 months ago

Review №107

Rating: 5

Date: 9 months ago

Review №108

Rating: 5

I love my Dr and his staff. Its a bit hard to get an appointment but he doesnt jump right into extreme treatment. He talks to me, asks me then decides what well do.

Date: 9 months ago

Review №109

Rating: 5

Always professional and very clean facility.

Date: 9 months ago

Review №110

Rating: 5

Date: 9 months ago

Review №111

Rating: 1

The technician at Quest lab was very rough in taking my blood samples. It was very painful when he removed the needle. My arm has a black spot the size of a quarter with a lump in it. My wife had a similar experience with the same technician last year. We will go to a different lab next time!

Date: 9 months ago

Review №112

Rating: 5

Date: 9 months ago

Review №113

Rating: 5

Had a great experience with Pak Medical. They saw me early, listen to me concerns, got to know my history and about me, explained the process for my next appointments and was efficient in setting up referrals.

Date: 9 months ago

Review №114

Rating: 4

Went for the first visit with the Dr. Only to find out she would soon be leaving the practice. Thought maybe they could have notified me before my appointment.

Date: 9 months ago

Review №115

Rating: 5

Visit was excellent, all issues addressed in a professional manner! Thanks!

Date: 9 months ago

Review №116

Rating: 5

My first visit. Very friendly staff.))))** Ive been with PAC medical for a while now and always have quick responses and friendly service!! Thanks!!

Date: 9 months ago

Review №117

Rating: 5

The people were great! No problems, great place to be when you need to see the doctor!!

Date: 9 months ago

Review №118

Rating: 5

I was worked in for a quick appointment to get prescriptions for a sinus infection.

Date: 9 months ago

Review №119

Rating: 5

Expeditious help on Saturday with approachable nurse & pa. Receptionist quite helpful. Grateful for weekend availability.

Date: 9 months ago

Review №120

Rating: 5

I m so thankful for Pak Medical. I recently had a bit of unexpected foot surgery and Christina took such excellent care of my situation. I appreciate everything she did to help me!

Date: 9 months ago

Review №121

Rating: 5

Dr. Hunt was wonderful. Professional and pleasant personality. Great listener. Thorough with his answers to my questions. Will schedule with him again.

Date: 10 months ago

Review №122

Rating: 5

The staff is always courteous & friendly. My visit was on time & quick. Dr. Gonzalez is wonderful.

Date: 10 months ago

Review №123

Rating: 5

Date: 10 months ago

Review №124

Rating: 5

First time seeing Christina and she is most understanding,caring, thorough physician I have ever had!!!!

Date: 10 months ago

Review №125

Rating: 1

Major billing issue totally ignored, left at least 4 voicemail messages and formal letter documenting incorrect codes filed with lab work vendor, Quest. Never receive any response and now stuck with bill well over $1400 for routine blood work that was covered by replacement medical provider.

Date: 10 months ago

Review №126

Rating: 5

Date: 10 months ago

Review №127

Rating: 5

We feel that Pak medical group provides exceptional medical services.. They answer the phone promptly, billing is never an issue, and they offer onsite lab service! The care we ve received has been excellent! Most professional, caring staff and we never have a problem getting an appointment!! FNP s provide wonderful care; we love Christina Mortensen , FNP!! We couldn t be happier with Pak medical group!!

Date: 10 months ago

Review №128

Rating: 5

Date: 10 months ago

Review №129

Rating: 5

xlnt. quick and painless

Date: 10 months ago

Review №130

Rating: 3

I felt like everyone cared. I just moved to a state that I ve only worked in. Have been so frustrated with prior doctors in my last state. I feel very confident about my new doc at Pak Med. It s been a long time since I felt like the doctor and I are on the same page. She ll get me right again. **After a bit you feel like the practice doesn t care. I ended up in the hospital with a massive infection and nearly died. Kept trying to keep in contact with the practice. They don t care. This is our healthcare these days.

Date: 10 months ago

Review №131

Rating: 4

Date: 10 months ago

Review №132

Rating: 4

The office person was was very efficient and welcoming.The tech for my procedure was skilled and had a calming nature which was much appreciated.

Date: 10 months ago

Review №133

Rating: 5

Outstanding customer service !!!

Date: 10 months ago

Review №134

Rating: 5

Very thorough 1st visit. NP Mortenson took her time to address my many health conditions. Inspired confidence. Looking forward to a good doctor patient relationship. Happy with my visit!

Date: 10 months ago

Review №135

Rating: 5

Excellent..Thank you for the treatment and medications you gave me today I feel better 5 stars

Date: 10 months ago

Review №136

Rating: 5

Great place and the doctor was extremely helpful

Date: 10 months ago

Review №137

Rating: 5

I love this doctor! He went to work with my PCP, (thats how I met him)and then went back to New Braunfels when the practice in San Antonio was sold. He was soooo much better than my PCP was, so I followed him. Its a drive now, but so worth it. My husband will also start seeing him, and he hasnt had a regular doctor in years.

Date: 10 months ago

Review №138

Rating: 5

Date: 10 months ago

Review №139

Rating: 5

Excellent recommendations!!! Staff is wonderful and Provider is Superb!!! Thank you for your care, Assistance and commitment to keep me healthy.

Date: 10 months ago

Review №140

Rating: 1

I have been a patient of Dr. Wofford at the Hunters Village location for over 6 years, many years before Pak Medical or Innova Healthcare have been involved. Dr. Wofford is a fantastic physician with genuine care and concern, he takes the time to explain and discuss with his patience. Since PAK has taken over the entire patient experience has declined, now that Innova Healthcare is involved there is a complete at total lack of responsibility and patient care. The central office staff is rude and unable to follow through. Their new system is flawed to the point that providers and office staff alike are unable to manage patient care. They are no longer a patient focused practice, their desire to isolate the patient from the provider is frustrating and dangerous. I have asked to be contacted by office management on multiple occasions, a request that is still unresolved. Weeks between test results (after they have been returned by the lab) Un-returned calls and texts Combative office manager Unequipped staff

Date: 10 months ago

Review №141

Rating: 4

N/A

Date: 10 months ago

Review №142

Rating: 5

Date: 10 months ago

Review №143

Rating: 4

Professional Quest staff, well organized, thanks for being efficient.

Date: 10 months ago

Review №144

Rating: 5

Wonderful care. Excellent follow-up. Excellent care.

Date: 10 months ago

Review №145

Rating: 5

Efficient office, kind nurses and office personnel. Dr Westmoreland is kind and listens.

Date: 10 months ago

Review №146

Rating: 5

I had a really great experience which I always do. Dr. Filament Gonzalez and the staff are always amazing

Date: 10 months ago

Review №147

Rating: 5

Date: 10 months ago

Review №148

Rating: 5

Lab work was so easy and quick! Thanks!

Date: 10 months ago

Review №149

Rating: 1

I repeatedly called and tried using the text messaging system to have a RX refill and could not get it done. I could not even get a return call. As well as my Pharmacy made several attempts to request a refill to no avail. I eventually scheduled an appointment with my doctor to get the RX refilled. On arrival, he did so without hesitation and apologized repeatedly for they appear to have a lack of adequate staff to manage the simple aspects of providing basic health care needs. I am contemplating changing medical facilities. Sadly because the Doctor and his immediate staff seem to want to provide excellent health care but the PAK organization is failing them.

Date: 10 months ago

Review №150

Rating: 5

Great and friendly staff. Will keep coming back. Thanks

Date: 10 months ago

Review №151

Rating: 1

*PATIENT BEWARE*! This is a money grabbing medical clinic, its not about the care or safety of the patient, they will not let you see your doctor if you have a balance from previous, they want you to pay up or reschedule your appointment and its not my fault the billing dept doesnt want to help rectify it, the billing dept/office manager never return calls. Very unethical & unprofessional to do this to any patient.

Date: 10 months ago

Review №152

Rating: 5

Great staff. Dr. Westmoreland is an excellent PCP.

Date: 10 months ago

Review №153

Rating: 5

Everyone in the office was very helpful and friendly. The front desk was welcoming and the medical staff were courteous and attentive.

Date: 10 months ago

Review №154

Rating: 5

Wonderful visit to the doctor.

Date: 11 months ago

Review №155

Rating: 5

From the minute you walk in you see smiles and friendly voices. The girls at the front desk especially Christine make you feel comfortable and thats so important to me. I didnt have to wait long to be taken back to see the Doctor his Medical Assistant is Amazing and has excellent hands on knowledge and shows true compassion and concern for you. Dr Bartay is the Best he is the definition of a True Doctor, never in a hurry he listens and I mean he Realy listens to you, he addresses all your concerns and offers his advice and a solid plan for any health issues you may have. The world needs more of this kind of care in it we might just be a happier and healthier society of there were more. I highly recomend this office to anyone in search of aGreat family Dr. Sincerly Donna Knight

Date: 11 months ago

Review №156

Rating: 5

Easy, informative and understanding

Date: 11 months ago

Review №157

Rating: 5

Date: 11 months ago

Review №158

Rating: 2

The Drs are wonderful. But good luck on ever speaking to a medical personal on the phone. The new phone system and messaging service is a JOKE. I do not call the Drs office to speak to someone that isnt in the office, not only NOT in the office but in some other country with Roosters shouting so loud I can barely hear the person. They never ever call me back. I cant get a medical assistant or nurse to call me back and its been 2 weeks. I guess they dont feel like their patients are important enough. Ever since they moved to this ridiculous phone system its been a nightmare!.

Date: 11 months ago

Review №159

Rating: 5

Lab work was fine.

Date: 11 months ago

Review №160

Rating: 5

Friendly, efficient, no waiting, able to find vein quickly & painlessly!

Date: 11 months ago

Review №161

Rating: 5

Dr Westmoreland is a caring physician and though I m a new patient, I feel I ve been seeing her for many years. Thank you for your great caring service.

Date: 11 months ago

Review №162

Rating: 4

Calling the office to leave a message for someone to call you is ridiculous. I called and left messages 3 times recently for a nurse to call me back and never got a response. Once I get in the office for an appointment everyone is great .front office, nurses and doctors. There seems to be a problem with the people answering the phones. And I ve heard this from several people.

Date: 11 months ago

Review №163

Rating: 5

Great experience every time. Christina NP was attentive and genuinely cared about my issues. All staff was great.

Date: 11 months ago

Review №164

Rating: 5

I was very pleased with being called on time by a pleasant technician. She put me at ease and best of all I didn t develop a large bruise as compared previously.

Date: 11 months ago

Review №165

Rating: 5

Date: 11 months ago

Review №166

Rating: 5

They where very friendly and amicable from the registration to the Dr visit finally a great office to go to and they explain everything! Went back for blood draw, couldnt be happier this practice group is fantastic the phlebotomist made the experience relaxing and pain free. Kudos to Pak Medical in New Braunfels!!!

Date: 11 months ago

Review №167

Rating: 5

I must admit I was a little apprehensive about going to this group as I had read the reviews about not being able to get a hold of anyone and that the staff was rude. First off I was able to connect with someone when I called to set up an appointment and she was very friendly. When I arrived at their office the receptionist introduced themselves to me as it was my first time and that gesture made a great impression on me. My doctor, Dr. Gonzales took the time to really get to know me and asked questions about my medical history and really set my mind as ease regarding a recent injury of mine. He took the time to explain what I was going through, and when I could realistically expect relief. I was very pleased with the care I received.

Date: 11 months ago

Review №168

Rating: 5

Lab appt, easy in and out! The girl that drew my blood was very skilled, I wish I knew her name!

Date: 11 months ago

Review №169

Rating: 5

Excellent care by all personnel. Thanks

Date: 11 months ago

Review №170

Rating: 5

No long waits, quick check-in, polite and professional. Doctor was attentive and helpful. Prescription filled same day.Excellent experience.

Date: 11 months ago

Review №171

Rating: 5

Christina Mortenson is very caring, informative and thorough. It is evident she really cares about her patients. The best PCP I have ever had!!

Date: 11 months ago

Review №172

Rating: 5

Very Happy with Dr. Pak! He listened to our complaints about another office very seriously! And was very concerned about my fathers health. Tests were ordered! Referrals for Specialist were sent out! 10 stars for Dr Pak! I will make him both mine and my Dads new Dr.

Date: 11 months ago

Review №173

Rating: 5

Date: 11 months ago

Review №174

Rating: 5

Date: 11 months ago

Review №175

Rating: 5

Date: 11 months ago

Review №176

Rating: 5

Pak Medical is professional, thorough and typically on time.

Date: 11 months ago

Review №177

Rating: 5

Appreciate them squeezing me in the same day. Got in on time and was taken care of almost immediately. They pereformwd test to determine my issue and immediately called in a prescription for treatment. Excellent service.

Date: 11 months ago

Review №178

Rating: 1

I was happy with Pak Medical Group until I felt that Dr. Gonzalez didn t care and missed diagnosed me a few times so I m in the process of changing to a new physician but I can t get my medical records released, I have tried so many times and someone finally called but had conflicting answers. It s been over a month and they still won t release them. Very incompetent people work there. I wouldn t recommend them to my worst enemy!!!!

Date: 11 months ago

Review №179

Rating: 5

I was treated with respect and kindness. Dr Westmoreland is an excellent listener,she is very professional and helpful! (SW)

Date: 11 months ago

Review №180

Rating: 5

Extremely prompt. Very good at what they do!

Date: 11 months ago

Review №181

Rating: 5

Christina always makes me feel like she really care about my health. She is an absolute super star.

Date: 11 months ago

Review №182

Rating: 5

This was a visit to have my blood draw for my A1C - great job thank you - great team work

Date: 11 months ago

Review №183

Rating: 5

Excelente, as always. Very good timing and service. I wished I would have noticed the phlebotomist name early Friday Oct. 6, because she is the very Best one I have ever experience. She was extremely excelente! Very much pleased with her service

Date: 11 months ago

Review №184

Rating: 5

Very good experience all around. Checkin and no wait time and excellent Doctor and Staff.

Date: 11 months ago

Review №185

Rating: 5

Every one is always pleasant and helpful. Dr. Hunt is exceptional. He takes the time to talk to me and find out what my concerns are . He is open to questions and has meaningful conversations about my health. He fallows up with test results and takes my well-being seriously.

Date: 11 months ago

Review №186

Rating: 5

Date: 11 months ago

Review №187

Rating: 5

Nurse practitioner Christina is so kind and caring. She makes me feel so comfortable and she is so genuine. This is the best care I have ever received. She has a packed schedule but it s probably because all her patients love her! She is worth the wait!

Date: 11 months ago

Review №188

Rating: 5

Dr. Is great. The front staff not so much need mire training.

Date: 11 months ago

Review №189

Rating: 5

Enjoyed meeting Dr. Westmoreland. She was very thorough and kind. She listened to my concerns, ordered some lab work and asked me to return after she reviews those tests.

Date: 11 months ago

Review №190

Rating: 5

They value your time as much as their time - Appointments always start ON TIME!

Date: 11 months ago

Review №191

Rating: 3

Date: 11 months ago

Review №192

Rating: 5

perfect

Date: 11 months ago

Review №193

Rating: 5

Excellent care, highly recommended

Date: 11 months ago

Review №194

Rating: 5

Arrived at Pak medical at 7:42 a.m. for my 7:50 bloodwork appt. I had pretexted the night before my name and # symbol and no sooner had I typed 3, (stall #) then send, and a kind gentle nurse was in the doorway motioning me inside. She painlessly drew my blood then taped on a cotton ball and sent me on my merry way in about 3 minutes. Great experience!!!

Date: a year ago

Review №195

Rating: 5

Excellent! In & Out

Date: a year ago

Review №196

Rating: 5

My first time going to any doctors office in decades. Wow, I left with a positive outlook for my health going forward. The staff were extremely welcoming and answered question with out shaming the lack of seeking medical attention sooner. I just turned 65 and figure I better take advantage of my new Medicare status. Dr Gonzalez was amazingly patient and really listened to my concerns.

Date: a year ago

Review №197

Rating: 5

Truly appreciate PAK Medical for all the time and effort they give on behalf of their patients. Dr Westmoreland is fabulous and kind, thorough and determined. I highly recommend.

Date: a year ago

Review №198

Rating: 5

Great experience with Doctor. She was very profesional, attentive, related my condition and explained in a simple and clear matter.

Date: a year ago

Review №199

Rating: 5

Date: a year ago

Review №200

Rating: 5

Very comprenhensive complete care.

Date: a year ago