Bluebonnet Ford

Review №1

Rating: 5

Service Advisor Sonny, was friendly, professional and informative. My vehicle was serviced within the time frame promised. I was very pleased with my recent service.

Date: 18 hours ago

Review №2

Rating: 5

I had an outstanding experience in ordering and delivering of a 2024 F 150 King Ranch.

Date: a day ago

Review №3

Rating: 5

Best vehicle buying experience I have ever had thanks to TJ and Janelle

Date: a day ago

Review №4

Rating: 5

This was a great experience once we got Giovanni as our sales guy. We changed our minds when we arrived for our scheduled appointment on which trim of F-350 we wanted. Giovanni had already done the work on the original truck but switched gears and got us where we wanted to be on the new truck. The finance person was great as well. She was fast and did not hard sell extra items. (She did explain them so that we had all the information). This is my first Ford product and I would love a Ford cap if you have any. Thank you, Mike and Angela

Date: a day ago

Review №5

Rating: 5

I have great experiences with Bluebonnet Ford service department. Great staff.

Date: a day ago

Review №6

Rating: 5

Great place! Great service thank you.

Date: a day ago

Review №7

Rating: 5

This was the best experience we ever had at a dealership. TJ was so easy to work with and answered every question we had about the vehicle and what every dial did.

Date: a day ago

Review №8

Rating: 5

TJ Trevino was a super sales person. He went out of his way to make sure that everything was what we wanted. I would recommend him and Bluebonnet Ford in Newt Buranfels Tx.

Date: a day ago

Review №9

Rating: 1

The sales staff & others I have never had any problems with. Its the service department. I just received an email to give them a review and it wont post so I came here. Getting my explorer an appointment took at least 2 weeks ( window rolled down and it wouldnt roll back up) 2023. The day of drop off the service person I talked to was very rude and condescending. I mean VERY RUDE. Talked to me like I was a child. Sorry for bothering you at YOUR JOB!

Date: 2 days ago

Review №10

Rating: 5

Excellent treatment, pleased with the vehicle, thanks to the services of the seller Roberto, I liked the transparency of the business and the speed of it

Date: 2 days ago

Review №11

Rating: 5

Great dealership,recommend to all

Date: 3 days ago

Review №12

Rating: 5

Date: 3 days ago

Review №13

Rating: 5

Ethan was fantastic, Sergio got us a great rate. All the staff we dealt with were very friendly and professional. Would buy from here again. No hard sale, no pressure.

Date: 3 days ago

Review №14

Rating: 1

Terrible customer service. Went in fully prepared to buy a truck and no one gave us the time of day, very unwelcoming. Purchased from another dealership.

Date: 3 days ago

Review №15

Rating: 5

Just had a fantastic vehicle purchasing experience here. Worked with TJ Treviño and Travis York. TJ found me the perfect truck. Kept my budget in mind and always had my best interest in mind. I would highly suggest you reach out to him before settling on a vehicle and give him the chance to get you a great deal. Travis is probably the most friendly finance person in the industry. Didn t over sell me on anything push me into any unwanted items. He worked his magic and found me a rate 2% lower than what I was already approved for and helped make my payments even more inside my budget. Overall great experience and glad I stopped in. Thank y all

Date: 3 days ago

Review №16

Rating: 5

great dealership and team

Date: 4 days ago

Review №17

Rating: 5

Date: 4 days ago

Review №18

Rating: 5

Highly Satisfied with Exceptional Service at Quick Lane Tire and Auto Center Bluebonnet Ford I recently had the pleasure of working with the team at Bluebonnet Ford in New Braunfels, and my experience was nothing short of outstanding. From the moment I arrived, the customer service was excellent and highly supportive. Special thanks to Service Advisor John for his professional and thorough assistance. The ladies in the Vehicle Loan Department were efficient and accommodating, ensuring everything went smoothly. The technician who repaired my vehicle displayed impressive troubleshooting expertise, quickly identifying and fixing the issue with precision. Overall, I highly recommend Bluebonnet Ford for their exceptional service. Their attention to detail, customer-focused approach, and effective repair work truly set them apart. Bluebonnet Ford 351 IH 35 South New Braunfels, TX 78130

Date: 5 days ago

Review №19

Rating: 5

Big thanks to Chris Kulvik at Bluebonnet for helping our family! He was so patient and helped us test drive a ton of cars until we found the right one for the right price. We had a great time working with him and I am so thankful for not only the service, but praying over our vehicle, my family and our safety.

Date: 5 days ago

Review №20

Rating: 5

Bluebonnet Ford always has prompt and friendly service!

Date: 5 days ago

Review №21

Rating: 5

Date: 5 days ago

Review №22

Rating: 5

Mike my salesman was amazing! I will be buying more trucks from him! Also Brian in finance made everything quick and easy!

Date: 5 days ago

Review №23

Rating: 4

Tire repairs are a low priority at dealerships in general. Three plus hours to get started on the job. Good thing I had the time to wait today. I recently had screw in a tire on another vehicle. Took it to a tire shop where they had to replace the tire due to location of puncture. In and out in an hour and a half. Makes me think twice about where to purchase my next set of tires.

Date: 5 days ago

Review №24

Rating: 1

I took my wifes car in for an oil change, tire rotation, fix a slow leak in the back drivers side tire and to have the floor boards vacuumed out. I was told it would be about an hour and a half. 2 & 1/2 hours later I go to ask what is taking so long. The young lady pulls up the car on the camera and shows me it is back getting vacuumed and she be out shortly. 15 min later she informed me the guys are at lunch and can I wait 20 more min. I was pissed to say the least and just said to bring the car around. I called back to apologize for my behavior as I knew it wasnt the young ladies fault. Then to my surprise I get an indication of low tire pressure on my back drivers side tire. They didnt rotate the tires even. Did they even do an oil change?? I called to complain and they brought my wife a loaner to take it back in and also do a diagnostic as it was acting funny. Well they took care of the tires, still not sure about the oil change... but guess what is still not friken done... they still did not vacuum the floor boards!! The while reason this started in the first place. These people are incompetent and I will not refer anyone to them ever!

Date: 5 days ago

Review №25

Rating: 5

Hands down the best purchasing experience I have ever had with a dealership! Lyn was the kindest saleswoman, making sure that I got the perfect truck. Exactly what I was looking for. And Janeele in finance she made the whole experience a smooth seamless process. Didn t push anything on me and was very informative on the coverages they offer. I left with exactly what I needed to feel comfortable driving my new truck for 20+ years to come. Grinning ear to ear as I drove away with a great deal (much better than any of the other dealerships I was looking at). Honest pricing that is transparent no doing the math at home to then get to the dealer and they tell you the monthly payments are going to be 200 dollars higher for what ever reason. Bluebonnet Ford will have my business for the rest of my life. 10/10. If I could give more than a 5 star review I would! Great job!

Date: 6 days ago

Review №26

Rating: 5

I had a wonderful experience at Bluebonnet Ford thanks to Edward Rivera. Although I wasnt ready to make a purchase during my visit, Edward took the time to help me explore my options and answered all my questions patiently. His knowledge and approach made the process enjoyable, and I genuinely look forward to working with him in the future. Highly recommend reaching out to Edward if youre in the market for a vehicle!

Date: 6 days ago

Review №27

Rating: 1

My husband and I went to go buy a used F250. We were not allowed to test drive or start the truck because it was in the recon shop. We asked the sales person several questions about the vehicle and what was going to be done and how it was going to be done and she answered all of them with confidence. After that, we went and did paperwork on the vehicle about two hours and the truck was ours. We just were not allowed to take it home because obviously they were still working on it. The day we went to go pick up was three days later we found out that they did not put the same aftermarket shocks back on the vehicle like we were told they were going to. We were told it was going to be done at noon. It wasn t done till 130. The vehicle was supposed to be cleaned, ceramic coated on the paint and detailed on the inside and it wasn t there was still dirt all over it and food from the previous owner inside the vehicle. Once we started going down the road, the truck started shaking. We called the sales person and she asked for a video to show her boss. They said it was probably a weight missing from the tire, but they know for sure they balanced and rotated the tires. We told them that s more than a Weight missing on the tire. When we got home upon further inspection, we found out there were broken bolts in the front end of the vehicle. I sent them a video and they said to bring it back that they would not come pick it up and they would fix it. So a few days later I took it back. They gave me a loaner vehicle that was not equivalent to what I brought them and it smelled like smoke. (Let s keep in mind I have three kids and the youngest is 2 and we live over and hour from the dealership. My patience is running very thin) When I get the truck back, I look under the vehicle. They fixed the bolt, but they did not fix where there was grease pouring out of a joint. I was told it was OK to drive and that the vibration was gone and everything was good to go. I start going down the highway and the truck starts vibrating again. I ve tried calling manager, and he never picks up his phone. Maybe today when I call he ll answer and we can get this issue resolved but as of right now, I m extremely annoyed and irritated with the service. Every time I m told one thing, someone else says oh no we don t do that. This vehicle was also certified under Ford warranty and they still sold it to us and keep letting us take it home when it s not fixed.

Date: a week ago

Review №28

Rating: 1

Beware of their warranties. You should take it home and read it before taking their word. Run away as fast as you can when you hear bumper to bumper warranty.

Date: a week ago

Review №29

Rating: 5

We just buy a car today , and we got the best manager in the world - Giovanni . he helped us choose the car we wanted, told us about all the functions, and accompanied us at all stages of the purchase, thank you very much for your service and the best employee!

Date: a week ago

Review №30

Rating: 5

If you re looking for a new/used vehicle, go see Sabrina. Whether you buy a vehicle or not, you just met the best Salesperson you ll ever talk too! 100% up front with every question. I wasnt pressured, just a great truck tour guide. She is the Coolest Car Salesman hands down. If I ever buy a vehicle in Texas again, it will 100% be with Sabrina @ Blue Bonnet Supercenter. Thank you Sabrina!

Date: a week ago

Review №31

Rating: 5

Amazing service! Definitely recommend purchasing a vehicle from them!

Date: a week ago

Review №32

Rating: 5

Date: a week ago

Review №33

Rating: 5

This is my second truck I got from them, Jeff and his team are amazing, i will definitely keep doing business with them, Ford make look my business professional and reliable. #fordforsmallbusiness

Date: a week ago

Review №34

Rating: 5

Bluebonnet Ford is the absolute best dealership we have ever been to. My husband and I have 2 young children and we were rapidly growing out of our crossover. We found an Explorer on Bluebonnet s website and inquired if it was still available. Mr. Black contacted us within minutes and set up an appointment. We were absolutely blown away by his customer service. Mr. Black went above and beyond for us. My husband and i never felt pressured into buying anything, or to buy something out of our price range, as has been our experience in the past with other dealerships. Mr. Black did everything he could to get us the best deal for our trade, and for our new car. Buying a car can be incredibly stressful, but he made it so easy. I highly recommend Bluebonnet Ford, and if you do decide to purchase a car from them I highly recommend you ask for Robert Black.

Date: a week ago

Review №35

Rating: 5

We had an amazing experience. The salesmen were very knowledgeable and professional. They understood what we wanted and gave us various options.

Date: a week ago

Review №36

Rating: 5

Jose I the best service representative

Date: a week ago

Review №37

Rating: 5

Great service. Very helpful and knowledgeable employees. Excellent value. Highly recommended.

Date: a week ago

Review №38

Rating: 5

Lane in the sales department was so much fun to talk to me that the whole process felt like it took no time at all. He was able to find a trade that checked off pretty much all the boxes on what I was looking for and Sergio in the financing department worked to get the numbers exactly where I wanted them. Ill be driving my current truck for as long as I can but ill definitely be considering coming back when it s time to get my next vehicle.

Date: a week ago

Review №39

Rating: 5

Best place to get all my services done.

Date: a week ago

Review №40

Rating: 5

Great service as always!

Date: a week ago

Review №41

Rating: 5

I had a great experience with my recent vehicle purchase at Bluebonnet. Roberto Michel provided excellent service and follow-up after the sale! They made my car-buying experience top notch and I d definitely buy from them again!

Date: a week ago

Review №42

Rating: 5

Very happy with the customer service I received. Edward Rivera, Darrell Kendall and Craig were so helpful, they made the process run smoothly. I highly recommend Bluebonnet Ford!

Date: a week ago

Review №43

Rating: 5

First dealership that I ve ever dealt with that didn t hassle me. Didnt question me, or try to get me to buy up or down. Felt totally at ease throughout the whole process. And of course I love my Bronco! Thanks to Sabrina, Shelly, and management for helping me explore several different financing options.

Date: a week ago

Review №44

Rating: 5

Date: a week ago

Review №45

Rating: 5

Excellent service

Date: a week ago

Review №46

Rating: 5

I actually did not buy a truck from Bluebonnet yet, but I am already leaving 5 stars because my sales associate Zane, is super chill. He responds quickly but I never feel pressured into a deal that isnt 100% right for both parties. Quite unusual from every other experience I have had. Im sure they are all great at BB Ford, but Zane Stehling is on another level. Epic sales guy right there!

Date: a week ago

Review №47

Rating: 1

I have purchased quite a few vehicles from Bluebonnet ford, I even worked for them in my 20s. I have to say the sales team is wonderful but the service department is in dire need of some help and professionalism. My car was there for 4 weeks, the drop off of my car was extremely uncomfortable and the service guy was rude. After it sat there for so long with nothing being done to it until the last day. I was very disappointed in the diagnostic fee, that wasn t discussed at the time of drop off, but I was told they go over that with everyone. No sir, you didn t, you didn t even want me in your office that morning, that was very clear. And, when I brought up the charge asking what it was for, I was met with extreme hostility from the service guy. I don t mind paying for things but when the price was not discussed, I have to question it. During the discussion the rental car price was thrown in my face, for him then to say after that it really wasn t my fault that they had my car for 4 weeks. The work that was done to my car was done correctly but the overall communication area just plain sucks. I do have to add the ladies in the rental car area and the check out counter ladies were extremely nice, it was the guys in between that, that need some communication classes and just plain ole good customer service.

Date: a week ago

Review №48

Rating: 5

Date: a week ago

Review №49

Rating: 5

Date: a week ago

Review №50

Rating: 5

Salesperson, Chris, was pleasant and informative. Good purchasing experience.

Date: 2 weeks ago

Review №51

Rating: 5

The staff treated me like family and made me an offer on my trade in that could not be beat. This was my 2nd purchase from them. There is no reason to go anyplace else.

Date: 2 weeks ago

Review №52

Rating: 5

Dedicated Ford customer! We can always count on our salesman Mike McGuire in the fleet department to take good care of us.

Date: 2 weeks ago

Review №53

Rating: 5

I highly recommend Bluebonnet Ford if you are seeking to purchase a Ford vehicle. My experience here was very exceptional. Every one we came across was very hospital and displayed great customer service especially our Sales Representative. The process in general was very smooth, there was no moment where I felt I was being pressured into something I didn t want. Instead, I felt they truly were seeking what would be in my best interest and wanted me to be satisfied with my purchase. To conclude, I was satisfied with this particular dealership and definitely with my purchase!

Date: 2 weeks ago

Review №54

Rating: 5

Great service!

Date: 2 weeks ago

Review №55

Rating: 5

The routine oil change work was completed quickly. I love the folks at Quick Lane! They are efficient and professional throughout the time my vehicle is with them. The vehicle also had some warranty work done as well. An ongoing problem with SYNC on my Explorer is still not resolved even with this last fix, but this is not the local dealerships problem to solve but a programming issue with FORD which leaves me without my hands free ability when using navigation or the phone. Im told a new fix should be available soon.....

Date: 2 weeks ago

Review №56

Rating: 5

Denise was hardworking and so kind to my two boys during the car buying process! She found my perfect truck! Can t thank her enough! Will buy again from her

Date: 2 weeks ago

Review №57

Rating: 5

Denise was amazing to work with! Fantastic customer service. Will buy from her again!

Date: 2 weeks ago

Review №58

Rating: 5

I recently purchased a F250 Superduty from BB Ford. Salesman Bill Turner was outstanding in every aspect of the purchase. From the initial greeting to handing me the keys he made me feel like Family. His knowledge of the vehicle was unsurpassed. Bills sales approach, not making me feel pressured to make the Deal, should a model for other salesmen. Great Job Bill, see you on the next one.

Date: 2 weeks ago

Review №59

Rating: 5

Mikayla in the Quick Lane provided outstanding service with her knowledge, courtesy, and professionalism! Keep up the great work young lady!! Thank you!

Date: 2 weeks ago

Review №60

Rating: 5

Everyone was easy to desl with

Date: 2 weeks ago

Review №61

Rating: 5

Mikayla in Quick Lane Service is very helpful and good at explaining what is going on. Ill continue to use Bluebonnet for our vehicle purchases and service.

Date: 2 weeks ago

Review №62

Rating: 5

Date: 2 weeks ago

Review №63

Rating: 5

The level of customer service these folks show me is amazing. Ive never been treated better anywhere. With customer centric services like mobile service and vehicle pick up, its clear this company cares about their customers time and treats it with the proper value. These folks deserve your money.

Date: 2 weeks ago

Review №64

Rating: 5

Real easy, came in and rolled out with a new ride. Very polite employees.

Date: 2 weeks ago

Review №65

Rating: 5

I recently purchased a vehicle from Bluebonnet Ford, and I couldnt be happier with the entire process. Even though I live only 10 minutes away from another Ford dealership, it was absolutely worth the 1-hour drive to Bluebonnet. The service was top-notch, and the delivery was fast and efficient. A special shoutout to Lane, whose exceptional customer service and personal touch made the whole experience seamless. His professionalism and attention to detail were outstanding. Thanks to Lane, I ll be recommending Bluebonnet Ford to everyone and will be back for any future purchases!

Date: 2 weeks ago

Review №66

Rating: 5

I got a new hard to get right now 2024 hybrid Maverick that wasnt even on the lot yet. Great experience with Bluebonnett as always. Salesman Robert Black was easy to deal with and kept me updated on delivery as promised the whole time even sending updates during holidays and his days off. If there was a 10 star they would be getting one. Easy to work with financing just the whole process was great. Thanks everyone at Bluebonnett

Date: 2 weeks ago

Review №67

Rating: 1

What happened to my favorite dealership? I was particularly disappointed by a female in the service department. Unfortunately, they seemed to be the weakest link in the chain, which affected my overall experience negatively. Such issues can have a ripple effect and impact customer satisfaction significantly. I hope Bluebonnet addresses this to prevent further disappointments. I also spoke with someone recently about their experience being turned away after they had a check engine light on a 2024 Ford vehicle. He spoke to, the same female I recently encountered and her first question was not to assist him and earn his trust and gain a new customer. No it was did you buy it here? When answered honestly thinkg what does it matter I should be able to have it serviced at any authorized dealer. She told him youll have to wait 3 weeks! Remember folks when you walk in that front door to purchase that $110,000 Navigator this is how service and management will treat you. And from what Im hearing NO WE CANT Is becoming their new slogan.

Date: 3 weeks ago

Review №68

Rating: 5

Big kudos to Denise Mickelsen who went above and beyond to get me the vehicle I wanted. Not only was she extremely patient with me she also came in one her day off so that I can pick up my New Ford Maverick! Which I love!!! Thank you Denise!

Date: 3 weeks ago

Review №69

Rating: 5

Ethan was tremendous in getting us the best deal on our new F350 truck and getting us the best trade in for our previous vehicle than any other dealer we had been to. Travis is financing was awesome in getting us just the right after market packages that we needed such as extended warranty coverage and maintenance and not trying to hard sell us on things that are just fluff.

Date: 3 weeks ago

Review №70

Rating: 5

One of the most pain free car buying experiences we have ever had. Roberto M. was a great, no pressure, and understood our needs. Janeele in finance was great to work with and got us through the paperwork in record time

Date: 3 weeks ago

Review №71

Rating: 1

Was given the run around when I came into the dealership as well as called on the phone to speak to someone make a claim to have my windshield replaced through an extended warranty I had purchased through Ford. Don t be fooled by these high volume dealerships, the only time they want you to return is when you are buying another vehicle.

Date: 3 weeks ago

Review №72

Rating: 5

It is the most professional and courteous team I have ever experienced. Great dealership!

Date: 3 weeks ago

Review №73

Rating: 5

Date: 3 weeks ago

Review №74

Rating: 1

I scheduled recall work about one month ago and my truck was brought in on Thursday 5 September 2024. In addition to the recall work, I requested BBF look at the brakes and replace them if necessary. I didnt hear anything from BBF since my truck was picked up, so I called the service department on 9 Sept 2024. I was told that my truck was still (# 8) in line for recall work, and the brakes have not been looked at yet. And the service technician cannot give an estimated work start date/time. What is the point of scheduling work, if the work is NOT scheduled? And the oversight and management of workflow is suspect. My truck sat since last Thursday 5 September. Knowing they were behind in recall work, BBF could have scheduled the brake work while my trucked awaited a slot to perform the recall work. Now, my truck will sit in line, then come out of the recall maintenance queue, and await the brake inspection, and further maintenance, if necessary. You have no idea how disappointed I am!

Date: 3 weeks ago

Review №75

Rating: 5

We had a great experience with Blue Bonnet Ford. Robert Black was our sales rep and he made the process seamless and easy. He eliminated the need for us to sit in the dealership for hours on end it really was great. I wish i had the name of our finance lady but she was also so sweet and made things really easy. Buying a car right now, in this economy, is scary but we shopped around and they offered the best deal and a great rate! Thank you Mr Black and the entire team at Blue Bonnet

Date: 3 weeks ago

Review №76

Rating: 5

If the typical all day dealer experience is not for you, Bluebonnet Motors is worth the 2.5 hour (for me) drive. Denise got me in and out of there in under 2 hours with no fuss. It would have been even less but she was closing another sale at the same time! An unexpected 5 star experience!

Date: 3 weeks ago

Review №77

Rating: 4

I bought my previous (pre-owned) car from Bluebonnet in 2017and had a great experience. Especially appreciated their no-haggle and affordable price. For months I ve been looking for a specific pre-owned model/year/color, but at the start of my search, Bluebonnet didn t have one. I have wasted SO much time, energy and patience in other dealerships I wouldn t recommend to my worst enemy (misrepresenting mileage, not budging on price, other unethical, shady tactics. It finally occurred to me to call Bluebonnet again to see if they could find me *the* car somehow. They went above and beyond locating the very car I ve been seeking, not trying to talk me into others. Very upfront with pricing and terms. I gave 4 out of 5 stars because their detailing crew did not go into any detail and the car could have been cleaned much better BUT our fabulous salesman made up for that with vouchers for a detailing business in town! Now THAT S customer service and satisfaction. Highly suggest asking for Dustin as your salesperson. He very knowledgeably provided answers to my many questions, took the time to explain the cars many newfangled features, made sure I didn t feel rushed, pressured or dismissed (all of which the other dealerships failed). Our finance person was Sergio, also a seasoned pro who helped us and took the time to go over everything thoroughly. What a relief to land again at Bluebonnet, after a months-long ordeal! Save yourself the stress and just make the trip to Bluebonnet. (This is a sincere review and although it would be nice if they paid me for it, they didn t!)

Date: 3 weeks ago

Review №78

Rating: 5

Sabrina was amazing with helping us find my husbands truck. She was so knowledgeable about all of the vehicles features and hope to continue doing business with her for all of our family s vehicle needs!

Date: 3 weeks ago

Review №79

Rating: 5

My first time experience made me feel super comfortable, the kindness and professionalism of my salesman and the finance team were excellent. Even though my credit situation was not easy at all, they made it possible for me to get my new 2024 New Ford approved. You can count on Gregory Brown, an excellent salesman, 500%, I will always recommend him. I am going for my other 2025 Ford.

Date: 3 weeks ago

Review №80

Rating: 5

Eddie Rodriguez was so awesome . He listened to me in what I wanted and was so very kind. Thank you all at Bluebonnet Ford everyone made my car buying experience a pleasant one.

Date: 3 weeks ago

Review №81

Rating: 5

Great sales staff and financial personnel. I would highly recommend to anyone looking for a new vehicle.

Date: 3 weeks ago

Review №82

Rating: 5

Great deal on a Great Vehicle. The team at Bluebonnet Ford provided exceptional service. Special thanks to Darrell, who exceeded our expectations and help up choose the right vehicle for our needs.

Date: 3 weeks ago

Review №83

Rating: 5

Excellent services.. Thanks. Quick and easy.

Date: 3 weeks ago

Review №84

Rating: 5

We had the pleasure of working with Mr. Robert Black. We were prepared to work with someone who had pushy conversations, insincerity, and trying to quickly make a deal. That was not at all the experience Mr. Black provided in our very unique situation. The first thing that separates him from your classic salesman was his genuine personality. He inquired about our family and our constant-on- the-go lifestyles. Another important quality was his transparency. We appreciate real life experiences versus superficial nonsense. He was very real and it was refreshing. He found us a perfect fit. A beautiful Range Rover. We were thrilled. However, the universe threw us a major curveball. A hidden maintenance issue that was super costly and no set date of resolution due to back orders. It was a blow to our spirit. Instead of blowing up our phones (we are ALWAYS super busy), Mr. Black would send us updates with several options he was constantly seeking. We always want more than one route to take. Miraculously, he landed us an even better deal! We did not remotely think this was possible. But Mr. Black made it happen. He found us this beauty! A Jaguar! Better price, better mileage, better fit, everything just better!! How?!?! Because the guy is more than just a pushy salesman. He even passed a few customers on (aka money out of his own pocket) to finish accommodating our needs first. We are leaving thrilled and we did not think it would be possible for him to swing everything he did. He went above and beyond and that exceeded our expectations. We cannot recommend Mr. Robert Black enough. Hands down the best of the best and he is going to make it happen for you and your needs before his own. Two big thumbs up!

Date: 3 weeks ago

Review №85

Rating: 5

Super pleased with our most recent purchase. Robert Black was extremely professional and helpful. I m sure we ll be back.

Date: 3 weeks ago

Review №86

Rating: 5

Just wanted to say GREAT SERVICE! Chris Cameron was outstanding. He definitely is one of the reasons I ll be back.

Date: 3 weeks ago

Review №87

Rating: 5

Great experience overall!!

Date: 3 weeks ago

Review №88

Rating: 5

Great experience! Our salesman Robert Black was very helpful when we bought our new 2024 Expedition Max. He answered all our questions, no pressure, and great customer service. Highly recommend Robert and Bluebonnet Ford!

Date: 3 weeks ago

Review №89

Rating: 5

Gregg, Lynn and Travis were all great to work with getting my new truck!

Date: 3 weeks ago

Review №90

Rating: 5

I m a return customer to Bluebonnet Ford. This the second time I worked with Lee Agnello. Folks if you need a new vehicle, do yourself a favor and go to Bluebonnet and ask for Lee. They go above and beyond when it comes to finding what you re looking for. Lee got us the vehicle we were looking for and got us the dealer accessories installed well within our limited timeframe. Just want to reiterate that we experienced fast, friendly and professional service all around with Bluebonnet Ford.

Date: 4 weeks ago

Review №91

Rating: 5

Date: 4 weeks ago

Review №92

Rating: 5

Date: 4 weeks ago

Review №93

Rating: 5

Very pleased with service writer..Gary Glenn

Date: 4 weeks ago

Review №94

Rating: 5

Great service and easy to make an appointment.

Date: 4 weeks ago

Review №95

Rating: 5

Lane did a great job explaining the vehicle options and helping us through the new vehicle buying process. He used phone calls, texting and emails to keep us informed over the last year and now he is helping us purchase and install accessories specific to the new Maverick. Financing the vehicle was quick and easy at Bluebonnet Ford and they also have an easy-to-use App called Ford Pass

Date: 4 weeks ago

Review №96

Rating: 5

Felt welcome, as I entered early morning to have service to automobile...and also quick service, from Sonny Patel

Date: 4 weeks ago

Review №97

Rating: 5

Great and friendly customer service!! Service advisor went over in detail work that was going to be done and went above and beyond I had expected!! First time visit and will be going back for my service needs!!

Date: 4 weeks ago

Review №98

Rating: 5

Clancy Tonne provided a wonderful car buying experience. If youre looking to buy a car, ask for him. You wont be disappointed.

Date: 4 weeks ago

Review №99

Rating: 5

I had the best experience with Robert Black I am very picky and he found me the exact car I wanted very professional this is the 3rd car I have purchased with Bluebonnet and by far the easiest thank you Mr. Black

Date: a month ago

Review №100

Rating: 1

-ZERO STARS- Buyers beware. This dealer will not negotiate prices at all and they are just fine with complete disrespect for their customers. They are not explicit about non=negotiable prices in their ads or on their website. We found a car we were interested in. It was priced around $1200 higher than the KBB fair purchase price from a dealer. The right rear quarter panel of this car had damage apparent in the photos. Cost to repair would be $1,500+ according to a body shop owner we consulted. The car has been on the dealer s lot for 32 days. These are negotiating points. We also had a trade in that CarGurus valued at $5900 and the dealers website valued at $5500. Was it .perfect? No. (needed $500 repair and detailed) We informed the dealer before meeting. We were also preapproved on Cargurus site and dealers site. We drove over FIVE hours one way to this dealer. Once we arrive, they tell us they will not budge on price PLUS they have dealer and doc fees approaching $1k they will add. To trump it all, they offered a whopping $1,000 for our trade in. They knew our negotiating terms and info about our trade in before we ever arrived. Yet they let us drive FIVE hours to completely disrespect us. There are more negative aspects of their behavior that I am not including here. No regard for us, our time, or our money spent getting to their location. We came to buy a car. We left with a really bad taste in our mouth. Avoid this dealer at all costs.

Date: a month ago

Review №101

Rating: 5

On time and informative

Date: a month ago

Review №102

Rating: 5

Excellent experience with my salesman, Eddie Rodriguez 5 !!! Great help from Craig Payne in Finance. Overall a really good experience. Great folks to deal with.

Date: a month ago

Review №103

Rating: 5

Date: a month ago

Review №104

Rating: 5

Sabrina was amazing!!! She was not pushy or aggressive and yet very knowledgeable about each truck I looked at with her. I will definitely be using her again in the future!

Date: a month ago

Review №105

Rating: 5

I highly recommend Bluebonnet if you re looking for a great vehicle. Sabrina is the one to see when you get there. She made this experience amazing! She gave me a ton of options for the requests I had and worked with my complicated schedule. I can t say enough about the customer service and vehicle selection here. Best dealership around hands down

Date: a month ago

Review №106

Rating: 5

Process was smooth and seamless. Mr. Black was exceptional and everyone was super transparent and honest. Thanks for my new Bronco!

Date: a month ago

Review №107

Rating: 5

Super happy with our vehicle purchase! We needed a new SUV to replace our previous car due to the car not being able to shift into reverse. Denise Mickelsen, our sales rep, went absolutely above and beyond to make sure that we got the car we needed, and never suggested anything above our budget. She even helped us with a few minor things AFTER the car was sold. Wound up getting a Ford Edge Titanium Edition. Much better than we expected we could get within our budget. I cant tell you how appreciative we are with how comfortable and smooth of an experience Denise was able to make this big, last minute purchase. We noticed that there were a couple cables sticking out under the car, and that we got a message that kept popping up involving our brake system needing to be checked. It would only pop up after driving for about 15 minutes, but would go away after a while. She personally took the car in to have it looked at, and we found that the brake issue was as simple as replacing a valve. The cables sticking out were from an after market subwoofer having been installed, and then removed. What a relief! The reason I mention this is that Denise, and the Bluebonnet staff, were very quick to find out what was wrong and resolve the issue within a few days after we made the purchase. They did not leave us stranded with a car we were unsure of. They took the extra mile to make sure we were completely satisfied with the car we bought. I cannot sing enough praises on how much we appreciate the post purchase service. It is such a relief to know that there are people out there that are genuinely out there to help, rather than just make a sale.

Date: a month ago

Review №108

Rating: 5

I have purchased many vehicles from Blue Bonnet over the past 20 years and have ALWAYS been treated like family. They have always been very professional, courteous and upfront. It is truly a pleasure doing business with such a fine group !

Date: a month ago

Review №109

Rating: 5

I had a great experience at Bluebonnet Ford. I purchased this 2024 Mustang Ecoboost from Ethan, who was really helpful during the whole process. Also shout out to Sergio who was also very helpful as well.

Date: a month ago

Review №110

Rating: 5

Ive bought about 5 vehicles over the past 8 years from Bluebonnet and I have always had a great experience. Gregg was our salesman the last 2 times and was very patient and understanding. I would not use anyone else. He was informative and not pushy at all. He helped me find what I wanted.

Date: a month ago

Review №111

Rating: 1

This dealership does not care about their customers. I leave my 43 MPG Ford Fusion with them for a recall that is not expected to be fixed and they give me a 13 MPG F-150 and say I just should be happy that they gave me a curtesy rental. They dont care that I am and will be make more in gas payments each month then my monthly car payment. They gave me a new truck right off of the lot, but are unable, or more correctly, unwilling to give me a car right off of lot.

Date: a month ago

Review №112

Rating: 5

Fast and efficient sales team made purchasing a breeze. The dealership is very nice, we drove three hours because they had the best deal, I hope they build another in the Houston area.

Date: a month ago

Review №113

Rating: 5

Andy Smith helped me out with finding the right truck!

Date: a month ago

Review №114

Rating: 5

Date: a month ago

Review №115

Rating: 5

Bluebonnet Ford has a terrific Mobile Service Unit. The battery failed on my truck. Called Bluebonnet and they recommended their Molbile service. Since we were due for an oil change also, they accommodated us and replaced the battery, changed the oil and even rotated the tires. The service tech, Mike, was very personable, got right to work and completed the job all in our own driveway. Very thankful for the next day service and the great care!! Will definitely use them again!

Date: a month ago

Review №116

Rating: 5

Date: a month ago

Review №117

Rating: 5

Darrell Kendall and Bluebonnet Ford are the real deal. I recently purchased a pre-owned 2018 Yukon XL there which came witha Blue Oval Certified Warranty thru Ford (3mo/4kmi). I test drove it prior to purchase and a PPI came back clean. However, prior to handing me the keys after purchasing, Darrell noticed the transmission shifting poorly. Rather than just letting me deal with the problem, he kept the car, replaced the transmission with a new GMC transmission, and provided me with a loaner vehicle while it was being fixed. The whole Bluebonnet team really went the extra mile. Darrell was friendly, communicated promptly, and was very transparent. I would absolutely buy from Bluebonnet again.

Date: a month ago

Review №118

Rating: 5

I currently live in La Porte Tx and the truck I wanted was in San Antonio Tx. Robert Black was my salesman and he helped me make this purchase extremely easy and pain free. Robert was very diligent and communicated with me every step of the way via phone and text. I would highly recommend Robert and his team to anyone looking to purchase a vehicle .

Date: a month ago

Review №119

Rating: 5

Joe Alvarado is great! I m a wheelchair bound retired Marine. Joe went above and beyond by accommodating my disability while my accessible van was undergoing troubleshooting for what turned out to be a malfunctioning component in my fuel vapor evaporation system. The repairs were completed within an hour and a half and I was on my way. Many thanks to Joe, Mario Gonzalez, the technician who repaired my vehicle and the office staff who were very cordial throughout the process. Thank you all for helping to keep this old Marine moving down the highway. You guys are the best. David K Winnett Jr Captain, USMC (Ret.) Fleet Services Manager, City of Torrance, CA (Ret.)

Date: a month ago

Review №120

Rating: 5

Best experience with bluebonnet ford! Very helpful, explained everything and worked with me to get exactly what I wanted. Highly recommend

Date: a month ago

Review №121

Rating: 5

Very good experience in purchasing my car, thank you Mr. Black for making the process easy...100% recommended...

Date: a month ago

Review №122

Rating: 5

Great experience, haven t been impressed by bluebonnet or staff before but after this purchase experience I m a satisfied customer. Worked with Mr. Black and he had everything ready when I got there, stayed two steps ahead to speed along a lengthy process, and never tried to steer me into another vehicle. Went above and beyond to get the deal closed and me into a fantastic reliable 2022 Camry XSE. 10/10 recommend, ask for Robert Black! Also a hardworking finance department, Mr JP found the best option for me! Thank y all for getting this done and giving me peace of mind driving again!

Date: a month ago

Review №123

Rating: 5

Robert Black was our salesman and he was top notch. The whole experience from start to finish was very smooth and low pressure. Robert showed us every vehicle we wanted to see, spent a lot of time going over all the details of each vehicle so we could make an informed decision, and listened to what we were looking for to help guide us to the right vehicle for us. Everyone was so helpful and we will definitely be back to this dealership and hopefully Robert as our salesman when it s time for our next vehicle.

Date: a month ago

Review №124

Rating: 5

I went to Blue bonnet ford, to look . My agent was Roberto Michel. I bought a Ford Maverick I love my new truck, it was just wanted, Roberto just was showing me my truck . He said that was the job of finance department, and if it didnt workout no hard feelings, Im glad to be able to show you the vehicles. I Made the choice, the finance worked hard to help me great price and interstate. I would of never bought my truck if there was a hard sell. I thank Roberto for showing me the truck and he will help you. Thank you. Roberto. I was real expressed with Bluebonnet Ford, if you need or just looking ask for Roberto Michel you wont be sorry. ,

Date: a month ago

Review №125

Rating: 3

Good experience for sales. But their service department is not good to work with. They don t communicate, they don t have flexibility of schedule, and frankly they are short with people and rude at times in the phone and in person. They need to work in that. Will be moving on to another location for service.

Date: a month ago

Review №126

Rating: 5

Mike McGuire in commercial sales always goes above and beyond for all my truck needs. Won t do biz anyplace else. Higly reccomend!

Date: a month ago

Review №127

Rating: 5

Bluebonnet Ford is awesome thanks Craig and Denise

Date: a month ago

Review №128

Rating: 5

I had an amazing experience today while purchasing a dream car for my granddaughter. My salesperson Robert Black was very helpful and was super knowledgeable about the 2024 Mustang we purchased. The whole transaction went very smooth. The car is beautiful and Robert Black made sure it was clean and ready to go with a full tank of gas. I cant wait to come back to purchase my next vehicle! I recommend this dealership to everyone! Go see Robert! He will make sure you are taken care of!

Date: a month ago

Review №129

Rating: 5

We have purchased vehicles from bluebonnet Ford in the past and have always had an awesome experience. We cant thank Lynn and Travis enough for their help and expertise at what they do. They made the process so easy and quick. As soon as we arrived we were greeted and taken care of right away and we were in and out in under 2hrs. Another highly satisfied purchase from Bluebonnet Ford.

Date: a month ago

Review №130

Rating: 5

Bluebonnet was amazing it was exactly 20 years to the day I bought my last new truck and it was painless and easy and they beat everyone s price by ALOT. There was no back and forth with payment options and stress, you went to finance and dealt with ONE person. Roberto is the man patient and has all the answers to questions we asked. We switched trucks and it was like no problem. I can t recommend them enough. Way to go Bluebonnet Ford and Roberto you made us feel good and left happy.

Date: a month ago

Review №131

Rating: 5

Date: a month ago

Review №132

Rating: 5

Lane Richards was great in assisting us in getting the car we wanted. He kept us informed of the progress. He was very pleasant to deal with.

Date: a month ago

Review №133

Rating: 5

This was a great experience and an amazing service. The pick-up and return aspect of the service was exceptional. My only issue with the overall experience was it took over 8-hours to get my truck returned back to me after the service. I lost over 5-1/2hrs of time I could have been doing other things instead of waiting all day to get my truck back.

Date: a month ago

Review №134

Rating: 5

Good service, Philip listened very attentively.

Date: a month ago

Review №135

Rating: 5

Date: a month ago

Review №136

Rating: 5

We first purchased from Lynn Preiss back in 2001. Since then, weve purchased several more and every time, she makes it quick, easy and painless. We appreciate her and the Kahlig auto group for all they do for our family and community.

Date: a month ago

Review №137

Rating: 1

Bought a truck in 2020 with a recall (lead frame) that they were well aware of but didn t fix and when I almost died from this recall they said they can t fix it and it s the the other blue bonnets problem. I was sent here by the other blue bonnet then they the post to add insult to injury.

Date: a month ago

Review №138

Rating: 5

Good dealership our salesman & finance manager were both very knowledgeable & helpful. Very good selection of vehicles. Easy to do business with.

Date: a month ago

Review №139

Rating: 5

Well organized and prompt. Robert Black was knowledgeable and got me into the right truck!

Date: a month ago

Review №140

Rating: 5

Ive been dealing bluebonnet ford and ford motor credit for 25 year and i have had nothing but great service and followup, and i would not choose any other dealer.

Date: a month ago

Review №141

Rating: 2

It should not take 3 weeks to get service for tire sensor monitor notification unreal and had to call twice left a message first time no call back had to reach out again just to get an appointment a the representative was not helpful. Very disappointed with the service department.

Date: a month ago

Review №142

Rating: 5

The salesman Giovanni is a good help to us and also finance department to quick service..I bought the truck 1 of my cousin sunny work in service department. He recommends me to come over here and ask what you want . And I found it with good price. Overall experience is great. Thank all of you.

Date: a month ago

Review №143

Rating: 5

Philip Jones was a great salesman who contacted me a few days after my initial visit. He found a great Ford Edge for me and made the purchase super easy. No attempts to hid the true cost of the vehicle. I have bought a lot of vehicles in my life and this was by far the easiest transaction. Contact Philip to aee what he can do for you.

Date: a month ago

Review №144

Rating: 5

I gotta say, the days of dreading going to a car dealership to deal with pushy salesman are over, and that couldn t be more true for my wife and I when we first encountered Mr Black with Bluebonnet Ford. We were actually 40 miles away when we saw a Honda Ridgeline for sale at BB Ford. My wife made the call and Mr Black responded. It was smooth sailing from that point forward. He was pleasant and not pushy at all. He was obviously experienced and intelligent. As you are also aware, the final phase of the sale is the numbers game. This is where most buyers roll their eyes and say in their head, Game on! . Knowing that this is where the seller tries to take advantage of the buyer and suck as much money out of them that they can. Our numbers guy was Mr. York and he was far from that. It was almost as if he was on OUR side. He made suggestions which did add to the cost a bit. We said no . He merely explained why it was a good thing to add to the cost and convinced us to change our opinion. He wasn t pushy in the least. Overall,..BlueBonnet Ford did a fantastic job for us and we couldn t be happier with the vehicle and the experience. Thank you guys!

Date: a month ago

Review №145

Rating: 5

Chris was very friendly and knew exactly what I needed done to my car. It was done in a very timely manner. Great place!!

Date: a month ago

Review №146

Rating: 5

Date: a month ago

Review №147

Rating: 5

Robert Black did an awesome job helping me with finding my new vehicle. Listened to what I wanted and found me my car. Even when I came back a few days later with small questions, he was ready and quick to get me solutions/answers.

Date: a month ago

Review №148

Rating: 5

Giovanni was a great sales person who found the right fit for me. Made the process smooth and efficient. I d recommend him 10/10, loved my experience!

Date: a month ago

Review №149

Rating: 5

Easy to work with and honest

Date: a month ago

Review №150

Rating: 5

The staff are friendly and professional!

Date: a month ago

Review №151

Rating: 5

Great service. Great price and interest rates. Ask for Jesse James. He is amazing

Date: a month ago

Review №152

Rating: 5

Date: a month ago

Review №153

Rating: 5

Bluebonnet is an incredible dealership! You never feel pressured and you always know that you are being treated fairly and honestly. Joe DeLeon and Landon Harris were extremely patient and went out of their way to help us in every way possible.

Date: a month ago

Review №154

Rating: 5

Zane and Sergio were both easy to work with.

Date: a month ago

Review №155

Rating: 5

Mr. Black was phenomenal from the second I called in till I drove away with my vehicle. He was able to answer every question, fill all my needs and at the end of the day get me my dream truck!

Date: a month ago

Review №156

Rating: 5

They put me in the Mac daddy at the right price

Date: a month ago

Review №157

Rating: 5

Ask for Mr. Robert Black! He made my first car-buying experience not only positive but also stress-free and understandable. I initially went to Toyota Cavender with my parents and had a very frustrating experience. I had been communicating with someone I thought I d be working with, and my mom and I were clear about our budget and expectations. However, when we arrived, I was barely introduced to that person before being passed off to someone else. From there, things went downhill. I had to constantly reiterate my budget, repeatedly state that I did not want my parents to cosign, and felt pressured throughout the process. The experience at Bluebonnet was the complete opposite from the moment we arrived. My mom had been in touch with Mr. Black and shared his contact information with me. We spoke briefly before leaving Toyota, and I told him what I could afford, that I didnt want my parents to cosign, and that I was interested in the Broncos. Mr. Black assured me he understood and promised to be quick and not waste my time AND HE KEPT HIS WORD. When we arrived at Bluebonnet, Mr. Black greeted us personally at the front desk and stayed with us the ENTIRE TIME. He immediately took us to see the Broncos and other options in my price range. He never showed me anything he knew I couldn t afford. He was courteous and let us wait in the air-conditioned lobby while he grabbed the cars in the heat. I ended up falling in love with the Escape, and thats exactly what I drove off the lot with! Mr. Black stayed after closing to make sure I felt comfortable driving off the lot - EVEN AFTER all the paperwork/contracts were signed. His professionalism, honesty, and personable nature made a huge difference. The expectations he set matched the experience I had, which I deeply appreciate. He never once pressured me to have my parents cosign, and he went above and beyond to ensure I got the best deal possible. As a first-time car buyer, I couldnt have asked for a better experience. I highly recommend Mr. Black and Bluebonnet Ford to anyone looking for their next car! 8/14/24 EDIT: This additional edit is truly to give credit where credit is due. I received a phone call asking for some additional signatures. When I got to the dealership, Mr. Black greeted me without hesitation and took me to the person I came to see (Alex the finance manager). Mr. Alex followed up with me about the Ford Pass Rewards Program that Mr. Black helped register me for and asked for my member ID to ENSURE that my account was linked. While I was there, Mr. Black followed with me about my recent graduate rebate. And lo and behold, after signing the docs I walked into the finance department to follow up with THEM on my rebate (everyone in there is so kind and friendly) but they told me they already tended to it! That was sealed with Mr. Black following up with me and leaving a voicemail saying to expect my rebate check in a couple weeks and if I didn t receive it - to contact dealership immediately. He also took the time to bring to my attention that he emailed me confirmation that I am now apart of Bluebonnet Ford s 1 Year Car Wash Club! So free car washes for a year! This visit was just as pleasant as my first one. They definitely take care of customers and treat them like PEOPLE.

Date: a month ago

Review №158

Rating: 5

Thanks to Denise! It was wonderful to work with you on purchasing my new pickup. Denise helped me with the process of using my VA Auto Grant, VA Form 21-4502. She is sweet, was easy to talk with in person and communicated well via TEXT, if need.Thanks Again Denise!

Date: a month ago

Review №159

Rating: 5

I have three vehicles purchased from Bluebonnet Ford and that I have and had maintenance contracts on. I have never done this before , but the staff at Bluebonnet Ford is so professional and loaded with virtue I did it and never looked backed. I m sold in their customer commitment. Whether purchasing a new vehicle with Gerald F., technically questions with Clancy Or scheduling maintenance with Spencer the experience is always great. I travel from Corpus Christi to make all this happen which demonstrates my satisfaction.

Date: a month ago

Review №160

Rating: 5

I just purchased a used truck from Bluebonnet Ford. Denise Mickelsen responded promptly to my first inquiry. She was a delight to work with throughout the process. She was knowledgeable and whenever she didnt know the answer to my questions said, I dont know but I will find out and she did. I went into the dealership on a Saturday morning just looking and drove my truck home Saturday afternoon. Thanks to Denise and the staff at Bluebonnet my truck buying experience was low-pressure, easy, and even fun! If you are in the market for a vehicle I highly recommend working with Denise Mickelsen.

Date: a month ago

Review №161

Rating: 5

Phillip was the best! No pressure but made sure we knew all the benefits of what the Bronco has to offer. He went over all the bells and whistles and invited us to come back so he could make sure we understood everything. We would recommend Phillip and your dealership to anyone looking for a vehicle.

Date: a month ago

Review №162

Rating: 5

Excellent customer service. Buying process was a breeze!

Date: a month ago

Review №163

Rating: 5

Professional service that is quick and easy! Mobile tech service was right on time and friendly, fast, and efficient. Thanks!

Date: a month ago

Review №164

Rating: 5

Very professional, the work was done in the timely matter

Date: a month ago

Review №165

Rating: 5

Date: a month ago

Review №166

Rating: 5

Everyone at Bluebonnet helped make the experience with purchasing a vehicle simple. I absolutely love my new to me vehicle. Thank you Greg!

Date: a month ago

Review №167

Rating: 1

Sales not good. Purchase vehicle not all options installed. Missing literature telling you how to operate certain options in vehicle.

Date: a month ago

Review №168

Rating: 5

My husband Kevin has been driving Ford trucks for over 35 years. We had a great experience with Darrell. He was very friendly and knowledgeable. No pressure. No hurries. We looked at several F 150s and ended up with the one he wanted at the price we wanted.

Date: a month ago

Review №169

Rating: 5

Denise my sale person she went the extra mile to keep the customers like me happy whit the buy thanks a lot Denise see u soon

Date: a month ago

Review №170

Rating: 5

Bluebonette Ford was our first and only stop when we went looking for a family car! Denise was knowledgeable, honest, kind and she helped us find the perfect fit! If you are looking for great service and customer care, this is your place!

Date: a month ago

Review №171

Rating: 5

Date: a month ago

Review №172

Rating: 5

Do yourself a favor and find Ernesto!! He did not pressure me one bit. He was patient, professional, knowledgeable, funny and was truly patient as I bounced between two vehicles way too many times. Any one else would have been done with me by that time, but not Ernesto. His customer service sold me!

Date: a month ago

Review №173

Rating: 5

Date: a month ago

Review №174

Rating: 1

We bought an extended warranty for our sons 2020 Fusion. His 2nd Fusion purchased there. When his transmission failed, the service manager showed me a list of two pages of vehicles ahead of him. He said it would be 2 months before they get to it. No loaner car, the warranty only covers 10 days-after it s diagnosed. How does he keep his job with no transportation? Now it s a few months later, his transmission is down again, same story from Bluebonnet-it ll be weeks before we get to it. Again he has no transportation for an excessive time, they offer no loaner car. I talked to the service manager and finally gave up. I WILL NOT BUY ANOTHER FORD. The dealers in our area don t care about service-just selling me a car. Oh by the way, I spoke to the Chevy dealer in NB, I was assured they have a loaner program should this happen. His Fusion is sitting in the driveway waiting for his appointment. I read their response. Appreciating me buying two cars from you is not changing the fact that my son has been without transportation for months. What good is a Ford warranty if it takes months to look at the car? If you really want to fix this, get me a loaner while you make us wait to fix it.

Date: a month ago

Review №175

Rating: 5

We had the pleasure of dealing with Lane and it was one of the best car buying experiences. He was patient, answered all of our questions and went above and beyond to make sure we were happy! Very satisfied with purchasing a vehicle from him

Date: a month ago

Review №176

Rating: 5

Date: a month ago

Review №177

Rating: 5

Giovanni was amazing to work with! He made sure I got exactly what I wanted and the process was so smooth. Would definitely recommend!

Date: a month ago

Review №178

Rating: 5

Craig in Sales made my car buying experience so easy as a first time car buyer!!

Date: a month ago

Review №179

Rating: 5

If youre looking for a vehicle, please visit this place. I went in looking for a certain used truck and met with Chris K. He was friendly, courteous and not pushy like other sales people I have met. Afterwards I met with Craig P with the Finance Dept. He was so knowledgeable and friendly, which put me at ease. He found me the best interest rate in todays market. Both Chris and Craig made this purchase so smooth and I was happy to drive away with my used (but new to me) vehicle.

Date: a month ago

Review №180

Rating: 5

Worked with Denise, everything was great and easy.. no pressure at anytime even when she had to move 15 vehicles just to get to the one bronco I ended up buying. Financing was great, decided to pivot and get with our own financing and they were more than. Happy to help facilitate.

Date: a month ago

Review №181

Rating: 5

Just got my first car from here good service amazing environment good deals and also free soda. Mr black was very nice and helpful and even went above and beyond to fill up the car and get it detailed.

Date: 2 months ago

Review №182

Rating: 5

Very easy car purchase experience. No pressure at all. Tyler Nevitt was our sales person and was very helpful.

Date: 2 months ago

Review №183

Rating: 5

TJ got me into my dream car and I couldn t be happier. Everything was a breeze and I was in and out in no time. Very fair dealership with trades!

Date: 2 months ago

Review №184

Rating: 5

We found the perfect car for my daughter. Mr. Robert Black was awesome . He was very thorough, patient and made the process a success. He goes far and beyond for his customers.. Thank you Mr. Black she is happy!!!

Date: 2 months ago

Review №185

Rating: 5

It was very easy to buy my new bronco! Everyone was very friendly and professional will continue to do business with them

Date: 2 months ago

Review №186

Rating: 5

Sales and finance was great! No high pressure to buy warranties and extras.

Date: 2 months ago

Review №187

Rating: 5

Tyler was excellent! He didn t try and sell us . He listened to us and provided exactly what we asked for. I have to admit we changed what we wanted a time or two but he hung in there. Tyler was great. He understands what the customer is looking for. And he provides exactly that! Hey Blue Bonnette. You better keep Tyler. He was the perfect salesman. Just saying

Date: 2 months ago

Review №188

Rating: 5

Not a typical dealership, very professional and not forceful at all. Easy to negotiate with and all costs are explained up front. Will recommend Bluebonnet to family and friends.

Date: 2 months ago

Review №189

Rating: 5

Philip was extremely professional and a pleasure to work with. We never felt like there was a high sales pressure strategy. He was very knowledgeable and thorough in explaining the details of truck. He also provided us with his work hours in case we had any further questions. Overall, we had a great experience.

Date: 2 months ago

Review №190

Rating: 5

Great dealership, and has some nice people.

Date: 2 months ago

Review №191

Rating: 5

Date: 2 months ago

Review №192

Rating: 5

Bruce.... Aka Bruce Almighty thank you for working the numbers. Thank you for assisting my wife and I.. Stay Blessed

Date: 2 months ago

Review №193

Rating: 5

Denise was great to work with and everyone got it taken care of quickly!

Date: 2 months ago

Review №194

Rating: 5

This place has the best customer service I have ever experienced. Denise Mickelsen was fabulous. Really made us feel comfortable and gave us an amazing deal. Not to mention we had our 19 month old grandson. Everyone was super about it and helped with keeping him entertained during the process. I highly recommend Blue Bonnet dealership for the best experience, pricing, pre-owned certified and customer care/service. And they are still there for you after you buy. Denis still checks on us and I can reach out if I have questions. She gets right back to me.

Date: 2 months ago

Review №195

Rating: 5

Shopped online, Denise assisted with test drive, not pushy and very honest like, car price was very close to Kelly Blue book value, car was certified used and dealer has a money back return car policy for 2 weeks! Finance did great to meet our need. Quick paperwork, Overall excellent experience.

Date: 2 months ago

Review №196

Rating: 5

Overall, very positive.

Date: 2 months ago

Review №197

Rating: 5

Best car buying experience. No pressure & great service! Ray is the absolute best!

Date: 2 months ago

Review №198

Rating: 5

Fantastic customer service! Our salesmen - Robert Black was awesome! Really treated us like family. Would highly recommend Bluebonnet Ford - Mr Robert Black.

Date: 2 months ago

Review №199

Rating: 5

Working with Geovani was a pleasure. He went above and beyond to help us find the right F-150 for us. We would be happy to work with him when buying our next vehicle (LINCOLN) in 2025. Great salesman, Great environment, Great truck, Great price.

Date: 2 months ago

Review №200

Rating: 5

Recently purchased a vehicle here and Denise was very helpful. She had the vehicles I was interested in pulled up and made the process very smooth. It was a very comfortable buying experience. I would definitely shop here again

Date: 2 months ago