AT&T Store

Review №1

Rating: 1

Arrived at the store at 5:30pm looked around for a bit no one said a word! As soon as I went to walk out, I was stopped & was told I d be helped in 25 minutes tops. After being signed in I sat there for TWO PLUS HOURS, I was informed that I could not upgrade my line because the manager closed down the register. With a store full of customers you close a register?! To add I sat and waited so long because they were moving people up in the queue ahead of me. The guy who was helping me called over the manager to help resolve the issue, he refused to come over. I left the store empty handed. A total waste and disregard for my time

Date: a week ago

Review №2

Rating: 1

This is the worst customer service experience ever ! employee Alfonso is disrespectful and arrogant. He made sure he helped the good looking lady ahead of me .. when I asked him how come she was jumping the line he gave me a dirty look. Extremely unprofessional. Manager tried to put out the fire I was still called out of line.

Date: a week ago

Review №3

Rating: 5

Date: 2 weeks ago

Review №4

Rating: 5

Date: 2 weeks ago

Review №5

Rating: 5

We were very pleased with the service from Randel with Att. A very professional man that solved our problems and answered every question and was kind thank you ATT for hiring someone like this.

Date: 3 weeks ago

Review №6

Rating: 5

Very good treatment and perfect Spanish for Hispanics

Date: a month ago

Review №7

Rating: 4

It took me a while to get them to attend to me, but once they did, the service was perfect.

Date: a month ago

Review №8

Rating: 5

Had great experience at the AT&T store in Midland Tx. Professional service!!

Date: a month ago

Review №9

Rating: 5

Date: a month ago

Review №10

Rating: 5

Going to the AT&T store was a great experience. All was done professional And done an order It s good that the gentleman I wish I knew his name was very pleasant and had great manners Just wanna to say that being there made everything OK.

Date: a month ago

Review №11

Rating: 5

The Midland Drive AT&T staff is amazing! Every time they ve been helpful and in my opinion go above and beyond, service wise. Because of their helplessness, they often have several customers waiting for their expert help.Lorenzo & Valeria,and there were two others whose names I don t remember but also GREAT!!

Date: a month ago

Review №12

Rating: 5

Date: 2 months ago

Review №13

Rating: 5

Date: 2 months ago

Review №14

Rating: 5

Date: 2 months ago

Review №15

Rating: 1

Horrible 4 employees walking around midland dr @ AT&T only one of them helping customers ! Variety amount of customers walking out only down to 3 customers the whole time a waiting over an hour before getting help from just 1 employee!!!just standing around talking to each other

Date: 2 months ago

Review №16

Rating: 1

Ive gone in asking for help, was turned away and told to go online. Ive called asking for help for other things, was told they cant help and to go online. Ive come to the conclusion all they can do here is tell you to use the app or go online. Maybe they can sell a phone...u might have to go online to buy one.

Date: 3 months ago

Review №17

Rating: 5

We visited to day Nicole she is amazing she is very helpful Fernando is also amazing thank u so much

Date: 3 months ago

Review №18

Rating: 5

Date: 3 months ago

Review №19

Rating: 5

So far so good I have been with this phone company for a long time and always had got good help

Date: 3 months ago

Review №20

Rating: 5

We visited yesterday with what seemed like an impossible task. Porting a number from Skype to ATT - OR starting a new contract with a 210 area code. We wasted 6 hours on the phone and another 4 trying to speak with ATT virtually to get it done and finally decided to go into the store when we got back to the US. Dylan was our CSR & he was amazing. Great attitude, would not take no for an answer & though it took over an hour, he made the impossible a reality & we retained our 210 number we ve had for years. I personally thought we would leave disappointed but, Dylan stayed late & called corporate & made the minor inconvenience nothing to even bat an eye at. I hope the management sees this review & rewards Dylan accordingly. There are not enough helpful people in the world & faith in humanity was restored just by the simple act of a person caring enough to help us out. He even noted we were being charged for an inoperable line by a previous phone agent and worked with the corporate office in DC to reverse the charges. Thanks Dylan- you are a really great CSR & an even nicer person. Your dedication is admirable.

Date: 3 months ago

Review №21

Rating: 1

Very poor experience at AT&T store in Midland Texas. Was in the store over 3 hours and still did not get phones set up

Date: 4 months ago

Review №22

Rating: 5

Clay was AMAZING! He really brought good customer service! If you go to this store ask for Clay! His attitude was top tier and he saved me money! Attitude on 10!

Date: 4 months ago

Review №23

Rating: 5

The employee who helped me, Isaiah, deserves full credit for my satisfactory visit. He took care of every detail and treated me with great respect.

Date: 5 months ago

Review №24

Rating: 5

We were able to see our choice of rep, Clay.He is very knowledgeable, helpful, always makes the best arrangements for us--he is worth waiting for if we need to. He goes above and beyond in care of the people he works with.

Date: 5 months ago

Review №25

Rating: 2

Service was good till I signed the service agreement for new phones,..then agent Valeria started helping others while devices were syncing which was fine but 3 hours later we were still sitting there and she had left! No notice no help from 510pm til 755 pm. Device was syncing on Bluetooth for 3 hours! Finally after getting a different associate he suggested syncing via cables so we took it home and 25 mins later it was finished! She never even finished setting up 3 rd line.. not a good finish. No one should get a commission for a job half done!

Date: 5 months ago

Review №26

Rating: 5

Well personalized ñ

Date: 5 months ago

Review №27

Rating: 5

Great experience, they really helped me and my lady.

Date: 5 months ago

Review №28

Rating: 1

I tried to trade in my iPhone 13 for the 15. I was told I could trade it in but would still need to pay $27 a month for the iPhone 15. Even though the website said it would be free if did a trade in. Sad part is he was training a new person. I felt like he was trying to rip me off.

Date: 5 months ago

Review №29

Rating: 5

As good a place as any to get a phone I expect.

Date: 6 months ago

Review №30

Rating: 5

The girl Valerias attention was very quick, and she resolved everything I was going to do in the store, always with the best disposition

Date: 6 months ago

Review №31

Rating: 5

Very good service

Date: 6 months ago

Review №32

Rating: 5

Great customer service.

Date: 6 months ago

Review №33

Rating: 5

Lorenzo was great! All the associates were busy and we had no appointment but they still got to us fairly quickly. Lorenzo answered all of our questions and helped us with what we needed efficiently. Usually I hate going in to the store for a new phone but it was actually a great experience.

Date: 6 months ago

Review №34

Rating: 5

Clay was excellent. After having to walk out of the other store on Midkiff with no acknowledgment, hello or assistance . Clay went above and beyond. Sold me everything I wanted and set it up. When I had to return for more help he didn t make me feel stupid. Everyone should be like Clay

Date: 8 months ago

Review №35

Rating: 1

We changed carriers because AT&T is too expensive . My wifes phone is paid for and AT&T and no one there can figure our how to unlock it to use with new carrier. We have called and talked to every department there is and they dont know how to get her phone unlocked. So watch out if you use this company and change carriers get ready to have to buy a new phone.

Date: 8 months ago

Review №36

Rating: 5

This store has always been my favorite. The people who have taken care of me are always very friendly, attentive and always respect what I want and give me suggestions, I have been satisfied with the times I have always left there with an answer.

Date: 8 months ago

Review №37

Rating: 1

I decided to upgrade my phone at this location. I was told the credit will show in 2-3 billing cycles. Well, I never received the credit and I m paying full price for the new phone. Do not trade your phone in at this location. You will never see the credit!!!!!!

Date: 9 months ago

Review №38

Rating: 1

Ive never had to fight with employees to get service after making an appointment before! Racism rules that store.

Date: 9 months ago

Review №39

Rating: 5

Excellent, the service was unbeatable, it truly exceeded my expectations

Date: 9 months ago

Review №40

Rating: 5

The girl who helped me was very kind and cordial.

Date: 10 months ago

Review №41

Rating: 1

It took 36 mins for anyone to even acknowledge me. As of writing this it s been another 45 mins and still have not been helped.

Date: 10 months ago

Review №42

Rating: 5

I broke my phone and the 2 girls that work there were very helpful in getting a new one.

Date: 10 months ago

Review №43

Rating: 5

I met Edith from Assurion my phone insurance company. She was very professional and did a great job. I think she should get a promotion and a raise for her excellent work.

Date: 10 months ago

Review №44

Rating: 5

Excellent, they always provide quality service

Date: 11 months ago

Review №45

Rating: 5

Very satisfied with the AT&T representative who assisted us, Valery, very friendly and attentive

Date: 11 months ago

Review №46

Rating: 5

Ivy was outstanding helping my mom upgrade her iPhone. Very clear with the options, didn t try to sell her stuff she didn t need and stayed for the iOS update so she didn t have to navigate those waters alone. Thank you, Ivy for your 5 star help and service.

Date: 11 months ago

Review №47

Rating: 5

Staff was courteous and very helpful. Answered all of our questions. Love our new phones!

Date: 11 months ago

Review №48

Rating: 1

Terrible service, it takes a century for everything, you cannot understand how this place works, if you want to despair, this is the right place. Terrible attention it takes a century for everything you cant understand how this place works if you want to despair this is the right place

Date: 11 months ago

Review №49

Rating: 5

A wonderful experience from the moment I walked in! Marilyn and Ivy were so helpful!

Date: 11 months ago

Review №50

Rating: 1

Store smelled like a teenager sprayed AXE all over his body. I m an authorized user on a shared account. I am the military discount for the account with a license that proves it (lots of verification behind getting that on your license). I have another business account under my name .. and I can t buy an effing SIM card for my phone. Switching carriers for my personal and business account. The world is just so impersonal now. I ve added someone to my account with less verification.

Date: a year ago

Review №51

Rating: 5

Jon Montez helped me so much today with a situation where I needed support and help with my service. He was so positive, kind, supportive and informative and helped me quickly. He and his coworker Isaiah were awesome

Date: a year ago

Review №52

Rating: 5

Date: a year ago

Review №53

Rating: 5

Fast and easy process, all thanks to Adam! He answered all my questions and was able to get me set with a new phone and set up was a breeze.

Date: a year ago

Review №54

Rating: 5

Valeria was amazing, I came in with a water damaged phone and she helped with all the questions I had about upgrades or exchanging my phone. She put some good juju on my phone and it turned back on. I d recommend getting help at midland drive amazing service

Date: a year ago

Review №55

Rating: 5

Was having some tech issues with a switch of service when moving and came in and talked to Manny and Ivy about it because I dont like tech calls... they were both extremely helpful, especially Ivy. I think hes my new official att sales rep and Im looking forward to setting up new services with him and att in the near future. Edit: I had a really bad day, it felt like nothing was going right with my move. This interaction was the highlight of my day, as it felt things went smoothly. When you read this please tell Ivy I said thanks again :)

Date: a year ago

Review №56

Rating: 5

Jon Montes was a very great and knowledgeable representative. He answered any and all questions and made us feel comfortable throughout our time in the store. He is definitely a great asset yalls team

Date: a year ago

Review №57

Rating: 5

I am from South Aftica and have been struggling over 2 days to get a sim card and data so I can navigate in the US. Tamara and Patrick went out of their way to help me get up and running! World class service! Extremely friendly and they go above and beyond service to help. THE PLACE TO GO if you want to get connected!! Full marks in my book! Kom ons braai!!!!!

Date: a year ago

Review №58

Rating: 5

Jon is the best so attentive and knowledgeable he make the hole process smooth He is a STAR

Date: a year ago

Review №59

Rating: 5

This store is about 30 minutes from me but I am willing to drive to come back to the store anytime I have a problem or if I need to upgrade as soon as we walked in the door everybody greeted us with the hello and how are we today and Associate approached us less than a second to help us She help me with my account, and she also help me with an Apple Watch associate was very knowledgeable and courteous. I don t remember the girls name that helped me She did a really good job. I want to thank her very much for helping me.

Date: a year ago

Review №60

Rating: 5

Date: a year ago

Review №61

Rating: 5

Ivy was very helpful and friendly

Date: a year ago

Review №62

Rating: 5

Date: a year ago

Review №63

Rating: 5

Excellent service, recommended

Date: a year ago

Review №64

Rating: 5

Marilyn was great!! Manager was very helpful. Took time to find what I was looking for! Thank y all!!

Date: a year ago

Review №65

Rating: 5

One of the best stores in midland, with a hardworking and amazing staff and manager.

Date: a year ago

Review №66

Rating: 5

Great customer service! The manager and his team at this store are always so friendly and patient with answering my questions or helping me find the best products.

Date: a year ago

Review №67

Rating: 5

This store is the only AT&T store I will go to for my services. The workers are friendly, fast, and efficient. I always feel like they put my best interests first. The store is also very well kept and cleaned. I have never a bad experience here.

Date: a year ago

Review №68

Rating: 5

Marilyn was very helpful and cool

Date: a year ago

Review №69

Rating: 5

Definitely recommend this store overall. Tamara was the nicest representative iv come across!!

Date: a year ago

Review №70

Rating: 5

This is the best place ever. Come see Mando here on Midland Drive. The sweetest people fr fr.

Date: a year ago

Review №71

Rating: 5

I went today to launch a new line and the service was very good.

Date: a year ago

Review №72

Rating: 5

Excellent place, very good service, mainly Miss Valeria

Date: a year ago

Review №73

Rating: 1

Date: a year ago

Review №74

Rating: 1

Date: a year ago

Review №75

Rating: 4

Made it simple

Date: a year ago

Review №76

Rating: 5

Lady was ready to help us right away and got what we needed done in 20 minutes. Super quick visit and the Lady working there was fun and easy to talk to and made the visit fun and smooth.

Date: a year ago

Review №77

Rating: 1

Never had such bad experience with associate JULIE R. She didn t care about our concerns, doesn t listen to the customers is more in a rush to leave work than assist customers left us at the table and never came back to finish what we came in for she was more interested in getting us new lines than helping us set up the phone and to make sure everything was working in the end. She left her shift and never returned to help us or bring anyone else to assist us. She did many things without our consent because she was in a rush even when asked to please hold on because we were trying to port a number from our previous carrier and before choosing a phone number for our additional line she didn t assist us in that at all and she blamed her actions on my husband just horrible horrible overall experience and not apologetic at all. We been with att&t for a long time never had horrible customer service until coming into this store with that associate, even when we asked for help setting up the phone she would skip the prompts and ignored our questions and said you can do it at home for one of the line then the other line she just didn t care and is when she left because it was a phone we were using from home she didn t even want to help us leave the store with a working phone to attach the line to. We just left with a line and no phone attached horrible. I hope this is brought up to someone superior s attention and can work on better training their associates. This was escalated to corporate who was able to file our complaint and get us taken care off the following day. This all could have been avoided and taken care of the same day but it did not. I had to go out of my way and time to fix the associates mistakes.

Date: a year ago

Review №78

Rating: 5

Date: a year ago

Review №79

Rating: 1

Find any all ways to make you spend 1500$ on a new phone even when it s a software update virus

Date: a year ago

Review №80

Rating: 5

John was great to work with! Very friendly, fast, and efficient. We had a great experience.

Date: a year ago

Review №81

Rating: 5

I love this place, real homemade food with real homemade hospitality awesome place

Date: a year ago

Review №82

Rating: 5

We had a very good experience at this location. Julie worked so well, doing her best to accommodate all our business needs. We are so thankful that she was attentive to all our questions and concerns. Definitely recommend you ask for her. The branch manager was also very attentive to us. Definitely appreciate this location.

Date: a year ago

Review №83

Rating: 5

Date: a year ago

Review №84

Rating: 5

WOW! Jesus T. at AT&T on Midland Dr went far and above to help me yesterday 1-12-2023! I needed help trying to restore old pictures, and a few other things. He sincerely wanted and helped me for about 2 hours! My husband and I plan to purchase new phones in the near future, and will use only Jesus T to purchase! I recommend him! Also Nolan, helped as well! Thank you Jesus!!!!

Date: a year ago

Review №85

Rating: 5

Jon was super helpful!!

Date: a year ago

Review №86

Rating: 5

Date: a year ago

Review №87

Rating: 5

Sabrina was incredible!!

Date: a year ago

Review №88

Rating: 5

AT&T on Midland Drive is great! Very festive for the holiday season & also the person who helped me was amazing. She was able to get my family set up with new phone and talk to me about everything I need to know. Truly, thank you all so much!

Date: a year ago

Review №89

Rating: 5

Clay was very helpful and got us what we needed.

Date: a year ago

Review №90

Rating: 5

Date: a year ago

Review №91

Rating: 5

My store rep was was both professional and knowledgeable. He was genuinely interested in solving my problem and wasnt satisfied with offering mediocre customer service. He went beyond my expectations. I will ALWAYS return to this location. It was a refreshing change. Thank you for outstanding customer service Jon.

Date: a year ago

Review №92

Rating: 5

Date: a year ago

Review №93

Rating: 5

Marilyn help us to get my Dad on out family plan and gave us tips on how to save more on our bill and upgrading my wifes phone with savings.

Date: a year ago

Review №94

Rating: 5

Needed a phone. Transaction was smooth. Sabrina went above and beyond. I am 65 and not a techie. Sabrina made sure phone was setup. All contacts and files imported and ensured I had access to my email.

Date: a year ago

Review №95

Rating: 5

Even though it was crowded the day I went, I was helped quickly and the employee was very helpful and friendly. Thank you!

Date: a year ago

Review №96

Rating: 2

SO SLOW, Why does it take 2.5 hours to upgrade a phone? But the people working are great and very friendly.

Date: 2 years ago

Review №97

Rating: 5

My boyfriend and I went to get WIFI and TV Service, clay helped us and we left very satisfied. He went above and beyond to help us and stayed patient the whole time. He made sure to tell us all the details and even went out of his way to assist us after we left the store when we had trouble setting up. All the employees at this store are super helpful and nice.

Date: 2 years ago

Review №98

Rating: 5

Mr.Manny R. did a fantastic job in helping us with our accounts.

Date: 2 years ago

Review №99

Rating: 5

Needed a phone for work, Clay was very friendly and had me ready to go within 15 minutes

Date: 2 years ago

Review №100

Rating: 4

Date: 2 years ago

Review №101

Rating: 5

Date: 2 years ago

Review №102

Rating: 5

If you shop for a new phone at this location ask Evelyn. She was an extremely nice young lady. Very knowledgeable and easy to speak with. Thanks again Evelyn!!

Date: 2 years ago

Review №103

Rating: 4

Great service just like most places just under staffed

Date: 2 years ago

Review №104

Rating: 1

Its not their customer service, maybe its just At&t... However

Date: 2 years ago

Review №105

Rating: 5

Good clean store busy but not crowded. We were met at the door by Clay and he was good. Very knowledgeable and efficient. Some of the displayed products are out of date and disheveled. If you need a phone. This is a good store.

Date: 2 years ago

Review №106

Rating: 5

Date: 2 years ago

Review №107

Rating: 5

I give it 5 stars because Jesús and Támara, the people who assisted me in the store, were very kind, cordial and very efficient, they made me feel very good and I thank them for their attention and I highly recommend them.

Date: 2 years ago

Review №108

Rating: 5

Date: 2 years ago

Review №109

Rating: 1

Date: 2 years ago

Review №110

Rating: 3

They couldnt do what I needed them to do. Not a very good experience

Date: 2 years ago

Review №111

Rating: 2

My experience in your store was so unprofessional. Store staff Marilyn was the person who assisted me in my new purchase. I traded in my Galaxy phone to upgrade. During this visit Marilyn was constantly asking another staff Manny who was busy with a customer, questions about my phone, seemed like she was not knowledgeable about her job. I was there for almost 1 hr 50 min. During this time Marilyn had her personal earbuds on listening to music and singing while on her iPad. She continued carrying conversation with Manny about wanting to get out early to go to the club, about her recent divorce and what she needed to wear. For an employee she was very unkempt. And to top it off after leaving the store I could not make or receive calls or text. I had to have my daughter call ATT to walk us through to correct this problem. Marilyn did not connect Sim card. Sad i had to do her job. I will never go back to this location.

Date: 2 years ago

Review №112

Rating: 5

My 6 year old phone crashed and I needed help setting up a new phone, Julie took the time to understand what had happened and helped retrieve as much as possible from the crashed device. She showed a great deal of patience and thoroughly explained and suggested actions I might take to further transfer data before returning the bad phone.

Date: 2 years ago

Review №113

Rating: 1

Date: 2 years ago

Review №114

Rating: 1

Date: 2 years ago

Review №115

Rating: 5

Excellent attention

Date: 2 years ago

Review №116

Rating: 5

Good Customer Service.

Date: 2 years ago

Review №117

Rating: 5

Normally I hate the process of purchasing a new phone. Today I went in after work and was helped by an employee named Mark. He was able to help me with all my questions, issues, and knew exactly what I was looking for. It was easily my smoothest phone transition.

Date: 2 years ago

Review №118

Rating: 4

Date: 2 years ago

Review №119

Rating: 5

Date: 2 years ago

Review №120

Rating: 5

I was extremely pleased with my experience at this store. The wait time was very short - 5 to 10 minutes. The att tech was very polite and very patient and helpful to this 80 year old lady customer. Jesus did not expect me to understand all of the technology jargon. Jesus was very knowledgeable and totally took care of the situation in a very short time. In a star rating of 1 to 5, I give Jesus 10 stars.

Date: 2 years ago

Review №121

Rating: 1

Date: 2 years ago

Review №122

Rating: 1

If I could give no stars I would! I had a horrible experience. I walked into this location with my phone working and walked out with a broken phone. I worked with Alyssa which at first seemed to know what she was doing. I specifically told her that my phone was locked with a different carrier until the 11th on April. So all I wanted was a SIM card so I can have it ready to change carriers once my phone was unlocked. She went about saying putting a digital SIM card which I never heard of and stated that once my carrier I have is canceled my phone will automatically switch to at&t with this digital SIM card. She then locked my phone and sent me on my way with a phone I now had no access to. Causes me to go on a scavenger hunt to get my phone working again. She was a horrible sales consultant and I will not be returning to this location. How do you go in with a perfectly working phone and leave with a broken one. Worst experience ever! I hope this doesn t happen to anyone else !

Date: 2 years ago

Review №123

Rating: 5

Stephanie was a great associate. She answered all my questions and had undivided pursuit in resolving my request. She made getting a new device quick and easy. Perfect service

Date: 2 years ago

Review №124

Rating: 5

Date: 2 years ago

Review №125

Rating: 5

Date: 2 years ago

Review №126

Rating: 5

Date: 2 years ago

Review №127

Rating: 1

I ve been waiting for the past two weeks for them to install Internet in my house every single time I called them they come up with a new excuse by far the worst Internet provider

Date: 2 years ago

Review №128

Rating: 5

Our rep was Julie, she was pleasant and very knowledgeable about all the products we inquired of. Even though the store was busy and we had 4 people in front of us everyone acknowledged us, that went a long way for customer service.

Date: 2 years ago

Review №129

Rating: 1

I wanted cell service with AT&T but the employees didnt attempt to help me so Ill go somewhere else that wants my business

Date: 2 years ago

Review №130

Rating: 4

Date: 2 years ago

Review №131

Rating: 5

Date: 2 years ago

Review №132

Rating: 5

Date: 2 years ago

Review №133

Rating: 5

I went to turn my trade in phones on a busy Friday night and Mark was very helpful and patient

Date: 2 years ago

Review №134

Rating: 5

If u have the choice ur rep choose Homi. He was extremely knowledgeable and helpful.

Date: 2 years ago

Review №135

Rating: 5

This is the IPad.

Date: 2 years ago

Review №136

Rating: 5

Stephanie was super nice and helped so much! 10/10

Date: 2 years ago

Review №137

Rating: 5

Date: 2 years ago

Review №138

Rating: 5

Date: 2 years ago

Review №139

Rating: 5

Mark C. was extremely helpful at the AT&T store on Loop 250 Midland. He explained everything thoroughly and was very patient throughout the process. I definitely recommend requesting him to be your sales associate!

Date: 2 years ago

Review №140

Rating: 5

Top of the line service! Excellent! Amazing. Tamara and Stephanie at AT&T on Midland Dr.

Date: 2 years ago

Review №141

Rating: 5

Went in with my 2 year old who was full of energy. Everyone was extremely kind and our representative was very helpful, knowledgeable and got us through the purchase very very quickly , best experience I have had in any store setting up a new phone!! He made sure to see what my best options were financially and provided me with additional information I requested on purchasing an iPad . Outstanding employee!

Date: 2 years ago

Review №142

Rating: 4

Good customer service from girl that helped me.

Date: 2 years ago

Review №143

Rating: 5

always kind and helpful

Date: 2 years ago

Review №144

Rating: 5

Date: 2 years ago

Review №145

Rating: 5

Good service and knowledgeable people

Date: 2 years ago

Review №146

Rating: 1

Staff in this location have went from helpful to stuck up looking down their noses at people

Date: 2 years ago

Review №147

Rating: 5

Date: 2 years ago

Review №148

Rating: 5

Date: 2 years ago

Review №149

Rating: 5

This is the 2nd time i have to come in here for billing issues created at a corporate level. Both times my issues were solved before I left the building and the staff was very helpful. Nothing I cant stand more than being told to call customer service when that is the reason I came into the store. Would recommend this location.

Date: 3 years ago

Review №150

Rating: 5

Our visit was made very comfortable and pleasant due to our attendant. He was very helpful and informative. Very pleasant experience.

Date: 3 years ago

Review №151

Rating: 5

Nichole, one of the managers was very helpful, she s been helping me for the past two weeks for a dispute with my bank.

Date: 3 years ago

Review №152

Rating: 5

Date: 3 years ago

Review №153

Rating: 4

Date: 3 years ago

Review №154

Rating: 5

Everything went smooth. Got elderly mother new phone. Good service

Date: 3 years ago

Review №155

Rating: 5

Bethany and Jesus from AT&T are amazing!! I am employed at Sandstone Ridge Apartments & Townhomes and they stop by to see us once a week, bring us awesome gifts, they are always helping us with events and so dependable helping out our residents with their accounts . If only every vendor relationship can be like this

Date: 3 years ago

Review №156

Rating: 5

Great friendly service

Date: 3 years ago

Review №157

Rating: 4

Date: 3 years ago

Review №158

Rating: 1

This store employees are completely incompetent and inefficient and rude. Every time I need something that has to be done I store instead going there because of those facts. They waste your time waiting forever and then run into lots of trouble while they are trying to do what I went there for. Last time I went the store was full of customers and the manager Aaron was walking around the whole time instead of helping the others with customers although he is capable of , but he didn t care. I waited for 45 minutes and ended up leaving without getting anything done.

Date: 3 years ago

Review №159

Rating: 2

Phone selection was minimal at best and what they had available were all ridiculously expensive.

Date: 3 years ago

Review №160

Rating: 4

Date: 3 years ago

Review №161

Rating: 5

Date: 3 years ago

Review №162

Rating: 4

Very friendly atmosphere. I would have given 5 stars but the salesperson was relatively new and kept making mistakes. He had to ask another person for repeated help. Other than that, I was quite satisfied.

Date: 3 years ago

Review №163

Rating: 5

Date: 3 years ago

Review №164

Rating: 5

Luis was very respectful,organized, informative and dedicated. Best person to have helped us. We moved from Verizon to AT&T and he made the experience fast and enjoyable. He convinced us to move to AT&T with facts not with promises or lies like the other companies do.

Date: 3 years ago

Review №165

Rating: 1

Sucked

Date: 3 years ago

Review №166

Rating: 1

Date: 3 years ago

Review №167

Rating: 5

Date: 3 years ago

Review №168

Rating: 5

Perfect

Date: 3 years ago

Review №169

Rating: 5

Date: 3 years ago

Review №170

Rating: 5

They were so helpful a had an amazing experience with every employee.

Date: 3 years ago

Review №171

Rating: 5

Just wanted to thank Bethany Beale with my phone upgrade situation. She worked quickly and was patient with all my questions. I felt like she was very thorough and explained all the fees and costs associated with my account.

Date: 3 years ago

Review №172

Rating: 5

Date: 3 years ago

Review №173

Rating: 5

Date: 3 years ago

Review №174

Rating: 4

Date: 3 years ago

Review №175

Rating: 4

Date: 3 years ago

Review №176

Rating: 5

Date: 3 years ago

Review №177

Rating: 5

Date: 3 years ago

Review №178

Rating: 1

The worst customer service. Were waiting for our turn in the car for almost 2 hours. When the guy came out snd called us in we spent another 30 mins for him to be logged into the AT&T system. Is you serious you are a national provider and your own internet in your own office sucks? Wasted our 3 hours for 0 use. When we left, the same guy came outside to call the next customer , while he couldn t open AT&T website on his tablet. RIDICULOUS!!!

Date: 3 years ago

Review №179

Rating: 5

I been thinking lately should I change my phone service but after I went to AT&T store met with Sales Rep -Jesus Navarrete I changed my mind also decided to upgrade my phone.He is so professional patience and friendly also explained me everything what I supposed to know . This is my best experience customer service with AT&T that I ever had .Thank you for your understanding my very limited English.So I appreciated you Jesus 100%

Date: 3 years ago

Review №180

Rating: 1

Date: 3 years ago

Review №181

Rating: 5

Date: 3 years ago

Review №182

Rating: 4

Very friendly and competent.

Date: 3 years ago

Review №183

Rating: 5

Jesus was very knowledgeable & answered a lot of questions. Very satisfied with the customer service

Date: 3 years ago

Review №184

Rating: 1

Date: 3 years ago

Review №185

Rating: 5

Date: 3 years ago

Review №186

Rating: 5

Date: 3 years ago

Review №187

Rating: 5

Date: 3 years ago

Review №188

Rating: 5

Tiffany was a great help!!

Date: 3 years ago

Review №189

Rating: 5

Tiffany was amazing from beginning to end. I was in and out in about 30 minutes the fasted and best customer service I ve ever had here. Keep the good work up ma am!

Date: 4 years ago

Review №190

Rating: 5

Date: 4 years ago

Review №191

Rating: 5

Julie was so amazing! Super helpful and so nice to me and my son. I will always make the drive to midland to ensure I get the best quality service and Julie blew it out of the park.

Date: 4 years ago

Review №192

Rating: 5

Mickey, our sales rep did a great job of creative problem solving in order to meet our needs. We were very impressed with the extent to which he invested to help us come up with a variety of solutions, until we found one that would work.

Date: 4 years ago

Review №193

Rating: 1

All my information was deleted before transferring to my new device. One has to know and babysit the associates to make sure they are doing their job correctly! And according to Julie Rivas it s the customer s responsibility To know what the associate is doing and make sure it s correct. SMH!

Date: 4 years ago

Review №194

Rating: 5

Date: 4 years ago

Review №195

Rating: 1

If i wanted to work out the details of the sale I would have done it online. Too bad so sad attitude from the salesman. Not to worry we ordered the smart watch we wanted and im sure he gets a commission but he dosent deserve it. Ill find a different store to do my business in from now on.

Date: 4 years ago

Review №196

Rating: 5

Real helpful bilingual is the key Ask for janet!!!

Date: 4 years ago

Review №197

Rating: 5

We waited less than 5 minutes to be walked back in the store she helped us get the right phones for our family and helped get us all the cases and chargers we needed to get going. Highly recommended

Date: 4 years ago

Review №198

Rating: 5

Date: 4 years ago

Review №199

Rating: 5

Date: 4 years ago

Review №200

Rating: 5

Great place and great people.

Date: 4 years ago