About the Company
rating: 4.7
Dallas Diamonds Inc. is a family owned & operated jewelry store founded in 1985 by entrepreneur Dallas Wottlin. Think of us as a trading floor for all things jewelry. We buy, sell, & trade: engagement rings, GIA & EGL certified loose diamonds, luxury watches such as Rolex, coins, vintage jewelry & watches, bullion, and much more! Need repair work? We have a master jeweler on-site for all of your jewelry repair needs. We also service luxury watches such as Rolex, Omega, and many more. If you're local make sure to visit our beautiful 5,000 sq. ft. store in Dallas, Texas. Certified NAJA Jewelry & Watch Appraisers. Certified PCGS & NGC coin dealers trading bullion & coins daily. A+ BBB rating
Categories
- Jewelry store
- Coin dealer
- Diamond buyer
- Diamond dealer
- Estate appraiser
- Estate liquidator
- Gold dealer
- Jewelry buyer
- Jewelry designer
- Watch repair service
Contact Information
Phone: +1 972-686-6877
Website: http://www.dallasdiamondsdfw.com/
Address: 2207 Oates Dr, Mesquite, TX 75150, United States
- Sunday: Closed
- Monday: 10 AM–6 PM
- Tuesday: 10 AM–6 PM
- Wednesday: 10 AM–6 PM
- Thursday: 10 AM–6 PM
- Friday: 10 AM–6 PM
- Saturday: 10 AM–5 PM
Photos
Reviews
Review №1
Rating: 1
And so I would just like to say that Im not posting because they didnt buy anything I could care less I bought a storage unit and Ive already made back what I paid for it so its not about the money its about the customer service that being said Im not too sure who the gentleman was that greeted me whenever I came in the door but he was very rude when I was trying to explain that I had bought a storage unit and I kind of figured none of it would have value but I wanted to see he cut me off and he wouldnt even let me finish numerous different times all I was trying to explain was that I wanted them to see if they had any value but I never even got that chance to get it out he asked me to stop talking and let him explain what I did and I stopped talking all the way until he made it out to my car to come look and explain to me that none of them had value which I kind of figured but again its the manor and your customer service skills and Im posting this because a lot of people look at my reviews and I want it to be known that the customer service today was absolutely horrid I had my son with me and he said the same thing Also not to mention I was referred to you guys by someone who spoke highly of yall that was terrible UPDATE: Im being threatened for making this post because its an attack on someones integrity and they will be reporting me for selling to competitors yada yada yada I never sold to your competitors I still have the pieces threaten a woman because you think it scares me it doesnt and I have taken screen shots of this review and the response to submit to the BBB NO BUSINESS WAS DONE BECAUSE OF THE HORRID CUSTOMER SERVICE I RECEIVED I CAN SUBMIT RECEIPT FOR A RING THAT I NEVER INQUIRED ABOUT THAT I HAD EVERY INTENTION OF SELLING THERE BUT I DIDNT BECAUSE OF THIS MAN. On a sidenote I must have shook up someone because 5 hours ago we start replying to months old responses. I pray no one comes back here till better customer service is learned
Date: 4 days ago
Review №2
Rating: 5
was referred to to Dallas diamonds In Mesquite by a jeweler in Rockwall, Texas, Texas Dallas Wottlin Was very honest and gave me a fair deal on my gold and silver. Thank you. I will be coming to this location again.
Date: 2 weeks ago
Review №3
Rating: 5
I stopped by to get a ring downsized by 2 sizes. Not only was the turn around quick, but the jeweler was able to preserve the original engraving on the ring! I would recommend them to anyone.
Date: 3 weeks ago
Review №4
Rating: 5
The selection of engagement rings and wedding bands is wonderful. Claude was very knowledgeable and helped to narrow down the rings we liked and ultimately we were able to make our decision. Dory was also very welcoming when we entered the store. This was our families second purchase from the store and I m sure there will be more in the future. Definitely recommend checking out this store for all of your jewelry needs.
Date: a month ago
Review №5
Rating: 5
Claude was extremely helpful and personable. Id only planned to browse but was presented with such a great deal on a quality piece that we made a purchase.
Date: a month ago
Review №6
Rating: 5
Date: a month ago
Review №7
Rating: 5
I brought in a watch to have a few links removed an another due to potential moisture damage. Claude was awesome! He assured me that the watch I thought had moisture damage was okay, and sized the other watch perfectly and quickly. Thank you!
Date: 2 months ago
Review №8
Rating: 5
I went in looking for a gift for my moms birthday. The people that helped me were really kind and knowledgeable and helped me pick a gift for my mother.
Date: 2 months ago
Review №9
Rating: 5
Fantastic service great jeweler and delicious candies.
Date: 2 months ago
Review №10
Rating: 1
Worst customer service my kids brought in coins and the guy was rude in the first place didn t even bother to look at them just told them there not good and care less to even check the rest of the coins
Date: 2 months ago
Review №11
Rating: 5
Had a 30 year old wedding ring they brought back to shining. Great and friendly staff that was very helpful. Highly recommend
Date: 3 months ago
Review №12
Rating: 5
Good people they helped me out and got my jewelry ready the same day definitely recommend
Date: 4 months ago
Review №13
Rating: 5
Absolutely the best people and customer service. They are fast and do a really great job.
Date: 4 months ago
Review №14
Rating: 5
As a 1st time customer from about 5 years ago, I purchased a necklace and custom pendant that I still have. Today, I came in to purchase a cleaning cloth and cleaner. The service I received today was exceptional. I received a cleaning of my jewelry like Ive never seen before. And a complementary water/Coke while waiting lol. I recommend as I will continue to be a valued customer. Thank you again CR and Mrs D. - CJ
Date: 5 months ago
Review №15
Rating: 5
My wife lost the diamond out of her wedding ring and was crushed. We decided to go and look for a replacement and went to Dallas Diamonds to see what they had to offer. Their service and selection was top notch. We went with a larger stone and they rebuilt the setting to fit the new stone and had it all done in days. Couldnt be happier with the service, selection, and price than we were. Thank you Dallas Diamonds for the exceptional service.
Date: 6 months ago
Review №16
Rating: 5
Went in and was greeted immediately by Claude. Didn t pressure me at all but was very helpful in picking out the right ring for my lady (and my budget). Will be shopping here again
Date: 6 months ago
Review №17
Rating: 5
Life savers! Kind and helpful people. Go see Dallas!
Date: 6 months ago
Review №18
Rating: 5
Dallas Diamonds exceeded all my expectations! The staff was incredibly knowledgeable and guided me through their stunning collection with patience and expertise. Their diamonds are of exceptional quality and craftsmanship, and I couldnt be happier with my purchase. The customer service was top-notch, making the entire shopping experience effortless and enjoyable. I highly recommend Dallas Diamonds for anyone in search of the perfect diamond.
Date: 6 months ago
Review №19
Rating: 5
We thought the diamonds in my rings were loose, so we brought them Im to get checked right before the new year. They are servicing the rings and getting it done in an amazing timeline for us to pick it up before headed back home which is not local. My husband got my rings from Dallas Diamonds and we will definitely come back!
Date: 9 months ago
Review №20
Rating: 5
Came here for some last minute Christmas shopping gave me a great deal. Super happy. Will definitely be back to purchase wedding rings when time people are super kind
Date: 9 months ago
Review №21
Rating: 5
I must admit, I rarely leave Google reviews. However, my experience at Dallas Diamonds working with Dory was nothing short of first class. They know how to attain and retain one s business. I shop around for great deals and quality finds when it comes to my jewelry and now I feel I found my go-to jewelry store. Thanks Dallas Diamonds, see you guys on the next one.
Date: 9 months ago
Review №22
Rating: 5
Best service ever !!!
Date: 9 months ago
Review №23
Rating: 5
Claude did a great job fixing my gold necklace and cleaning my wedding ring. Saw a quick fix, and saved me money. Very honest
Date: 9 months ago
Review №24
Rating: 5
Amazing customer service and super cool coins. (:
Date: 10 months ago
Review №25
Rating: 5
I came in to get links removed from a watch, and ended up staying to talk to Claude. I love the family feel of this shop and appreciated Claude showing me all of the beautiful jewelry I was interested in.
Date: 10 months ago
Review №26
Rating: 5
They are amazing! My boyfriend proposed last night and I went in this morning to get it resized and it barely took them 2 hours!!! They are so kind and I am so happy with my ring! It s absolutely gorgeous!
Date: 10 months ago
Review №27
Rating: 5
Lovely people. Very helpful not pushy. Helped me find exactly what I was looking for. 10/10 would recommend.
Date: 10 months ago
Review №28
Rating: 5
Purchased my band from them and then had my rings sized. I didn t want to leave it over night so they had it done for us in a few hours. Dori is amazing! Great customer service. I love my nutcracker tin can she gave me. Thank y all very much!!
Date: 10 months ago
Review №29
Rating: 5
Matt is where it s at @ Dallas diamonds!! I always feel so welcomed and comfortable when going in. 10/10 customer service!
Date: 10 months ago
Review №30
Rating: 5
Thank you for the great experience, Claude, you made it unforgettable.
Date: 10 months ago
Review №31
Rating: 5
I recommend these guys. Good service, beautiful diamonds
Date: 11 months ago
Review №32
Rating: 5
My wife and I went in to sell some jewelry and we got a pretty fair offer. when they realized we were also going to be purchasing something they upped the offer in store credit and gave us a very good deal. so good we actually spent more than planned. the customer service was incredible!!
Date: 11 months ago
Review №33
Rating: 5
What can I say other than this is the only place to shop and get repairs. Always great customer service, friendly, helpful and always greeted with a smile. Every time my wife comes home from this place she is always smiling big and wearing something that sparkles brighter than the stars. A big thank you to the owners for being the professionals they are.
Date: 11 months ago
Review №34
Rating: 5
The only place I want to shop! I recommend 100% Their helpful & knowledgeable staff, who are the definition of professionalism are always happy to assist you on funding that perfect piece! The Jewelry Repair Technician are quick with the best quality work that Ive seen & Ive worked at jewelry stores before in the past and they cannot compare. And the awesome thing is, they do custom pieces & loose gems too! Dori & Dallas take the best care of their customers & only pick the best products for their customers. I wish I could give more stars for their level of knowledge & expertise.
Date: 11 months ago
Review №35
Rating: 5
Went to have a ring n watch looked at, they were so nice and explained all to us n cleaned my ring free tks
Date: 11 months ago
Review №36
Rating: 5
Not the best picture, but absolutely great work! I had to double check if they gave me my chain! Stopped in around 3pm on a Friday and picked up by 5. Clasp broke and I paid for replacement and they polished it! It looks brand new!
Date: 11 months ago
Review №37
Rating: 5
Dallas Diamonds always come through! Had to get my necklace soldered took it up there and got it back the same day. Cleaned and well taken care of! Thank you DALLAS DIAMONDS! And thank you Dori for your fast front counter help!
Date: a year ago
Review №38
Rating: 5
GREAT PEOPLE GREAT PRICES HONEST OPINIONS!!!!!
Date: a year ago
Review №39
Rating: 5
I have an older Rolex watch,took it to Dallas Gold and Silver in Preston Rd because it was not keeping time left it and was told they would call me with a estimate in 24 hrs. That never happened I called for about 3 week s decided to go to the shop. Picked up the watch because they said it could not be fixed, took it to Dallas Diamonds on Oates in Mesquite they fix the watch no problem. Will used them in the future for anything that needs fixed or purchased. Very nice and professional.
Date: a year ago
Review №40
Rating: 5
This place is very nice, clean, and professional. They hold a real conversation with you without trying to manipulate your mind into buying something you didn t intend to get. We had conversations as regular humans. I will definitely visit again. They have a lot to look at as well.
Date: a year ago
Review №41
Rating: 5
Great energy ! Definitely recommend these guys ! You won t leave disappointed
Date: a year ago
Review №42
Rating: 5
My fiancé got my engagement ring from Dallas Diamonds and they did a beautiful job. We knew we wanted to come back again for our wedding bands. They provided excellent customer service and exceeded our expectations. We definitely will be coming back to Dallas Diamonds.
Date: a year ago
Review №43
Rating: 5
I visited Dallas Diamonds recently and was met with a very friendly and extremely knowledgeable staff. I highly recommend Dallas Diamonds to help you with your jewelry or precious metals needs or questions.
Date: a year ago
Review №44
Rating: 5
This place is the best! Dori Diamond and all of the team are the fabulous from personal service, beautiful designs, jewelry cleaning and excellent repairs. They provided both our rings, all of my jewelry from my fabulous husband, and were even willing to repair an item I did not by there. When I picked up my bracelet it looked brand new. Will always go here for all of our jewelry needs.
Date: a year ago
Review №45
Rating: 5
Matt is truly a master of the craft!! Wonderful job, he did my tanzanite ear rings and they are gorgeous, exactly what I wanted!!!!
Date: a year ago
Review №46
Rating: 5
Matt was extremely helpful! This was my first time cleaning & tightening the prongs of my wife s engagement ring. Dallas & his wife were very kind and helpful! Highly recommend!
Date: a year ago
Review №47
Rating: 5
They are a great family owned jeweler. Will continue to purchase our high end jewelry from them. Thank you all for taking your time working with us for our purchases
Date: a year ago
Review №48
Rating: 5
Fantastic service at a reasonable price! I needed to have my diamond ring resized. I went in on a Saturday and it was ready that Monday. Highly recommend this place!
Date: a year ago
Review №49
Rating: 5
This is such a quality establishment. They have beautiful jewelry as well as coins and dollars a pretty cool and unique collection. Recently I experienced some inflammation and my ring finger puffed up and my ring got stuck and was cutting off my circulation I called Dallas Diamonds and they got me in right away and cut it off in less than a minute it was painless! They have some rings that really stood out and once my fingers return to normal I am hoping to purchase another ring in honor of my 12th Anniversary!
Date: a year ago
Review №50
Rating: 5
Bought my wife a new wedding ring on our 10th anniversary, just celebrated our 31st took it in to Dallas Diamonds to have it cleaned, repair a loose stone, and it looks as good as the day I bought it 21 years ago. And same day service.!!! Super nice people. Thanks a million
Date: a year ago
Review №51
Rating: 5
Great environment , fantastic staff I bought my first Rolex there and they took care of me thanks Matt and Dallas!
Date: a year ago
Review №52
Rating: 5
Found myself in a situation and the folks at Dallas Diamond helped me out. Very friendly folks. There was never any pressure from them as he educated me on their process. Very reasonable as well
Date: a year ago
Review №53
Rating: 5
My fiancee Sean Grigar & I bought my bridal set in Dec came back in Feb for a bracelet they were very helpful gave great suggestion hood quality I will always get jewelry here recommend if looking fir great experience go here
Date: a year ago
Review №54
Rating: 5
I was very hesitant to take my wedding ring anywhere to get it downsized. After stopping into Dallas Diamonds, I was instantly put at ease. My ring was done so quickly and they were able to solder my bands together so that they always sit perfectly! Thank you all so much! They also have a nice selection of UNIQUE jewelry! Perfect for someone like me who likes to stand out from the crowd!
Date: a year ago
Review №55
Rating: 5
From the moment I was buzzed into the store I felt welcome. I never felt rushed, and the service was the best. Mr Dallas is the man!!!!! Cant wait to do business again!
Date: a year ago
Review №56
Rating: 5
Thank you for restoring, heirloom jewelry for me! I love the rings, and diamonds you showed me and the help you provided in picking out something special!
Date: a year ago
Review №57
Rating: 5
I had a 50th wedding anniversary band designed here & they did a wonderful job. I believe the young man who helped us name was Mathew. I love my RING!!! And everyone loved it too. Thank you so much!!!
Date: a year ago
Review №58
Rating: 5
Absolutely beautiful work! my bracelet was broken and dirty ..whoever did the repair has to be a demi God !! no lie . i ll be back
Date: a year ago
Review №59
Rating: 5
I rarely give a 5 Star review but Mr.Dallas and Dallas Diamond deserves it. I went to get an appraisal on one of my spare Rolex s I wanted to sell which I purchased in Miami when living there last year from a trusted dealer Mr.Dallas was honest, upfront and very knowledgeable. He showed me the serial number, how it was refinished, difference in the clasp, year it was made and a variety of information my previous dealers never showed. I knew he knew his stuff when he knew exactly how much I paid for it the year I bought it and what it was worth now on the market before the detailed inspection. He gave me a solid offer which was 3k below what I wanted but did not lay on any pressure, it was very conversational base and professional. I could have made more selling it to an individual but made the deal due to his honestly and insight and honestly I like the guy he seemed like a straight shooter. They also had a nice selection of jewelry my wife liked as well so I will be returning for business. I would recommend this business to others looking to sell or buy. Thank You.
Date: a year ago
Review №60
Rating: 5
LOVED IT!!! First time to this place and experienced nice and friendly employees. Took a necklace in for for repair and did an amazing job they left it looking like new and very affordable. I would definitely recommend this place for any jewelry needs .
Date: a year ago
Review №61
Rating: 5
Had the best experience here! Dory is the best! The customer service is fantastic and they really know their diamonds! Happy with the beautiful set we got.
Date: a year ago
Review №62
Rating: 5
Amazing family atmosphere super welcoming and great price on all products !
Date: a year ago
Review №63
Rating: 5
Dallas Diamonds is the best. Today I came to get an earring back and also have my jewelry cleaned. The lady in the front greeted me with cold water on a hot day and also gave me candy. Their jewelry is top of the line quality. Dallas Diamonds is the best in Texas
Date: a year ago
Review №64
Rating: 5
Date: a year ago
Review №65
Rating: 5
Amazing customer service and good quality jewelry!! Matt is super friendly and helpful every time we come in! They are always accommodating and very welcoming!
Date: a year ago
Review №66
Rating: 5
Took my wife s ring to be resized and Matt had it ready to go in one day. I bought a diamond necklace for here several years ago. Always top notch
Date: a year ago
Review №67
Rating: 5
Dory is great! Love my experience here. Had a very easy and elegant experience getting my wedding band!
Date: a year ago
Review №68
Rating: 5
Dallas Diamonds did an outstanding job sizing and cleaning my ring. Thank you Dallas Diamonds!
Date: a year ago
Review №69
Rating: 5
These guys are awesome!!! Being a first timer, Dallas helped me out and took really good care of me! Amazing customer service, would 1000% recommend if you re looking to buy silver! Love these guys!
Date: a year ago
Review №70
Rating: 5
Best place to buy.. dallas best guy in the world awsome customer service been going there for years
Date: a year ago
Review №71
Rating: 5
These guys did an amazing job resizing a ring that I inherited from my grandmother. They also inspected it, repaired some prongs for me and dipped it in white gold. Now it s as good as new and I get to wear it all the time. Thank you!!!
Date: a year ago
Review №72
Rating: 5
Great service very welcoming environment staff was very helpful and knowledgeable. I bought a chain for my husband at a great price! Will definitely be going back.
Date: a year ago
Review №73
Rating: 5
Took my wifes engagement ring in to get the diamond replaced and meet Doreen she was very polite and professional and helped me get the diamond my wife deserves just a quick shout out and will end this with a thanks for all the help with my little surprise
Date: a year ago
Review №74
Rating: 5
I highly recommend going to Dallas Diamonds. Matt was AMAZING! Super friendly and helpful staff. All of them were very knowledgeable and are there to answer any questions or concerns you may have. Thank you for the wonderful experience. P.S. Yall made my day by shining up my grandfathers gold necklace. Very very sentimental to me.
Date: a year ago
Review №75
Rating: 5
Highly recommend Dallas Diamonds! I had my engagement ring put into a new setting. They were super helpful and had it back to me within 1 business day. Amazing service and staff! Thank you, Dory, for the candy and water!
Date: a year ago
Review №76
Rating: 5
We went to Dallas Diamonds while looking for a personal jeweler. We started out with simple ring sizing and link adjustments on my watch. The employees were nice and helpful. They adjusted my watch on site. I left my ring on Saturday and picked it up Monday. It looks beautiful, with a nice cleaning. We will definitely be back.
Date: a year ago
Review №77
Rating: 5
The staff is incredibly friendly and efficient. They resized rings for us. We had them back the next day! I highly recommend them for your jewelry needs.
Date: a year ago
Review №78
Rating: 5
I took my wedding ring into Dallas Diamonds to get resized. This store had a better price than another jeweler and was ready the same day. When I picked up the ring it was cleaned and more beautiful than I had seen it in a long time. I have been using this jeweler for 28 years and they have always had great service and fair prices.
Date: a year ago
Review №79
Rating: 5
I highly recommend this place . They are very friendly and knowledgeable . They treat everyone with respect and I will continue to come here .
Date: 2 years ago
Review №80
Rating: 5
They created my dream engagement ring a few years back. I stop by frequently for cleanings and they are always so nice
Date: 2 years ago
Review №81
Rating: 5
Great environment! Very Welcoming Very Courteous and very fair I would recommend Dallas Diamonds if you are feeling uncertain about selling jewelry; they will put you at ease. Nice experience
Date: 2 years ago
Review №82
Rating: 5
Excellent service and great ownership. Needed a ring appraised and they were the easiest, fastest and friendliest experience with a jeweler I have ever had.
Date: 2 years ago
Review №83
Rating: 5
It has been a pleasure to do business with Dallas Diamonds for the past few years. Over this time I have purchased a new anniversary/wedding ring for my wife, a gold chain for my son, a tennis bracelet for my daughter, a silver bracelet for myself and the list goes on. I really appreciate the honesty and the family atmosphere. Dallas and Darla have got a great thing going. Need to check them out.
Date: 2 years ago
Review №84
Rating: 1
Super rude! The disrespect is out of this world. They definitely need to work on customer service.
Date: 2 years ago
Review №85
Rating: 1
Absolutely terrible experience? Very rude and overpriced
Date: 2 years ago
Review №86
Rating: 5
I have made several purchases ranging from precious metals, rings, watches, necklaces, pendants, etc over the last several years since I was referred to Dallas Diamonds by a close friend. I am a stickler for quality with these types of purchases. Dallas and his staff are knowledgeable, friendly, kind, & exudes excellence in customer service combined with great pricing. I have to say I found my hidden gem when it comes to purchasing jewelry, watches, & precious metals.
Date: 2 years ago
Review №87
Rating: 5
The owners of Dallas Diamonds are precious and their customer service is wonderful! They truly care for people and their jewelry is stunning. My fiancé and I both had an amazing experience here!
Date: 2 years ago
Review №88
Rating: 5
Another successful anniversary! These folks have been my wife s only source of jewelry for the last several years. It s as if they are as invested in my keeping Mrs. Jones as happy as I am. They are so helpful and patient. And their pricing has yet to leave me second guessing a purchase.
Date: 3 years ago
Review №89
Rating: 5
had a great experience here when selling my gold. good company and great people.
Date: 3 years ago
Review №90
Rating: 5
The family here is amazing and fair on prices when selling gold. Top notch place for sure.
Date: 3 years ago
Review №91
Rating: 1
I would definitely not recommend this shady business! I came in here to sell a gold ring not for much but for a little bit higher than what I was offered from the pawnshop down the way. The guy (son of owner) asked me how much I want for it and I told him 300 because the pawn shop down the way offered me 200. He examined my ring and made it seem as if he was going to give me the 300 then turns around and say well you may wanna go back to them and get that 200 rudely while laughing! I didn t see anything funny about that if you knew you weren t able to provide a Customer On what they ask you for then you should have been straightforward to say I can t or won t be able to give you the 300. Instead of dragging the conversation and making jokes. I pray for small businesses like this one to continue to service our community but our community does not deserve anything mean individuals. This business needs to be more professional and well kept up. I can see a person in their 60s going there to buy jewelry but definitely not a young crowd. Glad I was able to take my ring to another business and actually came into $400 when one door closes another one opens. I don t wanna hear anything about FTC got lines Customer service comes first and you guys I don t know that if you re running a business! Just look at how they talk to their customers in the reviews!
Date: 3 years ago
Review №92
Rating: 5
Wouldn t trust anyone else! Absolutely easy transaction on high quality jewelry!!
Date: 3 years ago
Review №93
Rating: 5
Okay First let me say that the customer service here is amazing! I took my name necklace to Dallas Diamonds to get it repaired and YES! The gentleman that did the craftsmanship repair did beyond astounding! Like OMG!.. Yes! Yes! Yes! I would definitely recommend them.. And I will definitely be a returning customer!
Date: 3 years ago
Review №94
Rating: 5
Got my diamond earrings and my engagement ring from here! Very friendly and attentive. Love my diamonds too! Highly recommend Dallas Diamonds.
Date: 3 years ago
Review №95
Rating: 5
Nicest people I ve met in a while, very kind, sweet, and very helpful!
Date: 3 years ago
Review №96
Rating: 5
Great service! Doreen and Dallas are both so friendly and helpful!
Date: 3 years ago
Review №97
Rating: 5
I went to Dallas diamond to get my wife her anniversary diamond earrings and Dory was fantastic she helped me out and the man who did my diamonds I cant remember his name but he did me good he even upsize my diamond a little bit and they look absolutely beautiful I would recommend Dallas diamond to anybody they they have a great atmosphere and the people are very polite and respectful and nice so I recommend anybody if youre looking for anything in the jewelry department visit Dallas diamond in mesquite thank you Dallas diamond for helping me with my anniversary gift for my wife
Date: 3 years ago
Review №98
Rating: 5
Where to start... Loved the owners. Very polite, great personalities, down to earth, and very knowledgeable. Dallas and his wife were super informative and made me feel secure about the transaction. I didn t want to leave our rings with just anyone so I researched a few places, turned down a couple after visiting, but decided here after just a few minutes. I came in with my husband to have our rings repaired. I neglected mine for years and had recently lost a diamond and crushed another. My husband lost a stone. We were instantly greeted. The repair process was explained to us and what to expect. We were even introduced to the other employee just in case we were contacted by him. Three diamonds later, plus I had them dip my ring to change from white to yellow gold, the rings are beautiful. They even had them done in less than 24 hours. My ring looks brand new. Amazing service. Will definitely be back. I recommend this place to anyone looking for jewelry needs.
Date: 3 years ago
Review №99
Rating: 5
My husband got me a beautiful necklace from here and he got it in gold which was beautiful but I m more of a white gold person and they changed it for me for FREE and had it done 2 days before the date they told me it should be ready! Nicest people ever work here and they have gorgeous pieces at a great price! I will be purchasing all of my jewelry here from now on! Can t beat this type of service!
Date: 3 years ago
Review №100
Rating: 5
After my nana passed away several years ago, I was given her jewelry box. I fell in love with one of the rings. It was missing the stones,nonetheless I wore it proudly everyday. We took the ring to Dallas Diamonds in Mesquite. Dory, and Matt are amazing. They didnt make a teenager feel any less important than an adult. I received the ring today, it is beautifully made in honor of my grandmother. Dallas Diamonds delivered more than I asked for! Thank you Dory, Matt and the craftsman that repaired the ring! I will always cherish this ring and have much gratitude to Dallas Diamonds for making the ring extra special!
Date: 3 years ago
Review №101
Rating: 5
Came in to look for wedding bands with my fiancé and was greeted with a very helpful and polite staff. The whole process was made easy and was given a great deal on the rings. I highly recommend!
Date: 3 years ago
Review №102
Rating: 5
Awesome service. Everyone was really nice and accommodating. We got a great deal on wedding bands. We shopped around at other shops and found the best deal here. It was exactly what we were looking for. 10/10 recommend!
Date: 3 years ago
Review №103
Rating: 5
I am AMAZED with Dallas Diamonds in every way possible. I took my engagement ring in for some repairs. It is about 10 years old so it was time. Ive honestly been toying with the idea of trading it in, but after the job Dallas Diamonds did on it, I no longer feel that way. It looks brand new and Ive fell in love with it all over again. They provide amazing guest service, and very quick turn around times as well as top quality work.
Date: 3 years ago
Review №104
Rating: 5
The staff were so sweet to me they help me with fixing my ring they were very friendly I even bought another ring from them. The sales lady behind the counter was so friendly,professional and very knowledgeable of merchandise I will be coming back to buy another ring Thank you so much
Date: 3 years ago
Review №105
Rating: 5
Dallas, Dory, and the whole team do business the right way. They will take good care of you and help you find what you re looking for at a good price. The experience of buying jewelry from them is enjoyable and they offer trade ups for jewelry bought through them which can be really convenient in some situations. Highly recommend them.
Date: 3 years ago
Review №106
Rating: 5
After I finished completing a Preparation Party (Will & Last Testaments) I decided to stop in just to browse since my birthday & Valentines Day was fast approaching. Needless to say I was greeted, helped with the best customer service ever. After finding my new birthday jewel I was sized to make sure of proper fitting & told it would be ready the very next day.....Well well well I was only gone about 20 minutes when I received a call that my sizing was complete (same day) because the jeweler was there. I was so excited. Upon arriving back my new diamond was placed in the most beautiful box & they recorded my excitement of receiving my new diamond. I had the most amazing experience ever. Will definitely be my 1st choice when jewelry shopping.
Date: 3 years ago
Review №107
Rating: 5
I went there to upgrade my wife s wedding ring for our wedding anniversary and I wasn t disappointed. Excellent customer service and they actually seem to care about my needs. They took really good care for me. I would recommend this place to anyone. Thanks again for the great service.
Date: 3 years ago
Review №108
Rating: 5
High recommend ! first time customer but my family has been coming here for years now I know Ill be back for sure because customer service is amazing & already love this place great prices thanks u Matt
Date: 3 years ago
Review №109
Rating: 5
Great service and very knowledgeable will be coming back
Date: 3 years ago
Review №110
Rating: 4
Nice friendly environment. The gentleman who assisted me was very knowledgeable.
Date: 3 years ago
Review №111
Rating: 5
I ve been in this store twice more then 6 months apart from each visit and I will say that the owner and salesman recognized me which is impressive due to wearing a mask on the second visit. I had a budget in mind for a small studs, the salesman collaborated with the owner and they produced a gorgeous pair of loose diamonds they were willing to let go in my budget, they even had to mounted a martini setting to match my larger pair of studs! Very happy with purchase and will be visiting again
Date: 3 years ago
Review №112
Rating: 5
Thank you for repairing my wedding ring an making it shine beautiful
Date: 3 years ago
Review №113
Rating: 5
I love my Jewelry. I stopped in here to check out some diamond studs and the staff was so friendly. I am bad loosing earing and asked if they could put make my earings with screw backs and they did!! Was so happy. When I went to pick them up got a different person and they were as polite as the first ones I met. I will be going back. Oh, and they can appraise your Jewelry also!
Date: 3 years ago
Review №114
Rating: 5
I went in to see about placing an aluminum pendant on a silver chain by getting just a small loop from them. They ended up making a loop and soldering it on for me. Even though the object was not worth much in money this message on it is. Titus 2:13 When I went to pay I was told it was ok they were happy to help. I know they cannot do work for free but what a wonderful gesture of kindness. Thank you!!!
Date: 4 years ago
Review №115
Rating: 1
Greets you with a gun if you don t fit his profile of a customer that looks remotely successful. It s a shame my shade is too dark for the likes of this guy
Date: 4 years ago
Review №116
Rating: 5
Great service, very very respectful, highly recommend... Thank you for the great service.
Date: 4 years ago
Review №117
Rating: 5
This place is awesome! The owners, Dallas and Doreen (married 39 years!) are the BEST! This is a 100% locally owned and ran FAMILY business. Completely honest people who genuinely care for their customers and are willing to go the extra mile to work with you AND be fair in this crazy time and uncertain economy. They are so fair, reasonable, and no sales tactics. Just 100% legit and honest business owners. I cannot RECOMMEND ENOUGH this business for all of your gold (and other precious metals or gems) investments and jewelry needs. If you want to invest in metals or buy jewelry, like RARE ORIGINAL diamond and gold pieces from the art deco or nouveau eras, or watches like the coveted Rolex COME HERE FIRST! I will no longer buy from the big guys online for metals. I will not shop at the chain or box jewelry stores for jewelry. We want original, one of a kind, estate pieces .Right?! Shop Local! Support our local businesses that keep Texas going. Thanks so much Dallas and Doreen! Come to Dallas Diamonds in Mesquite, you will be so glad you did!
Date: 4 years ago
Review №118
Rating: 5
I absolutely adore this entire family. Meeting Dallas Jr. was a godsend. I get to celebrate ten years of marriage with a beautiful piece and new friends. HIGHLY recommend Dallas Diamonds for their warmth and family environment but also because they will teach you about diamonds, settings and value. Dallas was so patient with me (I m picky) and showed me different styles that interested me. Without hesitation he pulled out ring after ring until we found THE ONE!! Thanks again for allowing me to come full circle witching your place of business. So happy with your service.
Date: 4 years ago
Review №119
Rating: 5
I had some jewelry repaired and they turned out wonderful. I thought they was lost, and was unable to be fixed, However Dallas Diamond came through and got me right. If you need your jewelry cleaned, repaired, please go to Dallas Diamond yall. Great Job they did I will be going back.
Date: 4 years ago
Review №120
Rating: 5
Very very nice and helpful. Amazing work and fast.
Date: 4 years ago
Review №121
Rating: 5
I went to get some estimates on custom rings. Customer service was very good and informative. I aslo got a ring resized and it was done very quickly. It was done before i even left the store! Will be coming back
Date: 4 years ago
Review №122
Rating: 5
Mr. Dallas was excellent in helping me aquire the precious metals I need to build my silver collection
Date: 4 years ago
Review №123
Rating: 5
My husband and I visited to get each other new wedding rings. The staff was extremely helpful and knew exactly what we wanted! They gave a great deals on both our rings and had a quick turn around time for sizing!!
Date: 4 years ago
Review №124
Rating: 5
Its a great place. You feel comfortable and have knowledgeable people, giving you HONESTY and QUALITY. You get the best here. Dallas is one of the best in the business. His work, his eye, his attention to detail is phenomenal. He and his wife understand your wants, what compliments you, and are able to make suggestions to give you another beautiful creation. Ill be back, as I have shopped and will continue to. The BEST IN THE CITY.
Date: 4 years ago
Review №125
Rating: 5
This place did an amazing job with my wedding ring. My diamond had come out of the setting. The reset the diamond and rhodium plated my ring and band. They look brand new and my diamond is more secure than ever. It was also speedy service. It was ready the very next day. Dallas and his family are friendly and down to earth. They showed great knowledge in their field and did all the work in house.
Date: 4 years ago
Review №126
Rating: 5
I had gone to another place to get it sized down but I wasnt sure I could trust them and they said I could send it off and get it back the next day because of complications with the ring. I wanted to get it done quickly and professionally and I was very satisfied with this place. They got it done immediately and I dont have any problems with the ring.
Date: 4 years ago
Review №127
Rating: 5
What a wonderful place to go for your jewelry needs. Very polite and respectful and will go out of there way to help you find what it is you are looking for. You want a real friend in the diamond business then go to Dallas diamonds . Thank you Dallas diamonds for your help .
Date: 4 years ago
Review №128
Rating: 5
Needed new wedding ring sized and they did a great job!!! I was expecting it Friday but it was ready the next day, 2 days early!!! Quality work and the rings were everything I expected!!! Beautiful work!!! 5stars
Date: 4 years ago
Review №129
Rating: 5
They do awesome repairs! Quick and quality work! I trust them with all of my jewelry repairs!
Date: 4 years ago
Review №130
Rating: 5
I was so apprehensive about leaving my wedding rings somewhere to get sized down but as soon as I walked in this particular place I could tell it was very professional. I didnt have to worry about the quality I was going to receive and since they do all work on site I got my ring back the same day! Highly recommend this place, the staff is super friendly and helpful. I will definitely return to do more business in the future.
Date: 4 years ago
Review №131
Rating: 5
I RECOMMEND DALLAS DIAMONDS TO ANYONE WHOS IN THE MARKET LOOKING FOR FINE JEWELRY MY EXPERIENCE THERE WAS GREAT THEY HAVE A FINE SELECTION OF JEWELRY AND THEY ALSO HAVE A LICENSE TO APPRAISE YOUR JEWELRY AN P.S WATCH OUT FOR THE BEAUTIFUL BLONDE YOU WILL END UP BUYING A 5 CARAT RING 4 HER
Date: 4 years ago
Review №132
Rating: 5
The owner named Dallas was one of the nicest and friendliest people I have ever met. Went in for a repair and ended up buying something bigger and better for a very fair price!!
Date: 4 years ago
Review №133
Rating: 5
I came in with my boyfriend to get his ring sized checked today and honestly I had excellent service! The lady came up to us very friendly ! I felt at home And she even wished me a marry Christmas:)! Would recommend coming here Very nice inside
Date: 4 years ago
Review №134
Rating: 5
Such a great place, great service, beautiful jewelry and great deal if youre looking to sell some of your old jewelry as well. Nicest people Ive ever met.
Date: 4 years ago
Review №135
Rating: 5
It was a refreshing, expedient experience working with the couple that owns the store to sell some jewelry that s been collecting dust for the last 6 years. I appreciated their positive helpful demeanor, honesty, & customer service! They had a huge selection of jewelry too! I highly recommend!
Date: 4 years ago
Review №136
Rating: 5
Really like the people over here. Dallas , His wife , Matt and all the staff are all so friendly they always take time to welcome you and help with any questions you might have. They are always fast show you anything you want to see in the cases. #savesanta
Date: 4 years ago
Review №137
Rating: 5
Awsome staff and wonderful upscale jewelry.
Date: 4 years ago
Review №138
Rating: 5
The lady worked out a good pirce to fix my necklace, they left it looking new!
Date: 4 years ago
Review №139
Rating: 5
Very nice-looking store! Walked in, friendly service, and was offered a complementary drink. Easily accessible off 635 as well.
Date: 4 years ago
Review №140
Rating: 5
Date: 4 years ago
Review №141
Rating: 5
We love Dallas Diamonds , My husband has been buying my jewelry here for the last 16 years. The staff is excellent!! If your looking to buy for your wife or husband this is the place for Christmas !!!! You wont find quality any where else like here. They have in house jeweler he does fabulous work!!! Owners will negotiate the best price ,you wont get that at the mall or any other jewelry store !!! P.S. The store is decorated so beautiful for Christmas !!! And plenty of front door parking !!!!!!
Date: 4 years ago
Review №142
Rating: 5
Had an incredible experience with Dallas Diamonds. Theyre very professional, knowledgeable, and provide insightful advice on choosing the right piece for the right occasion. They helped me find the perfect ring for my fiancee, and worked with the budget I had. Awesome and honest customer service, and good people to talk to. All in all my fiancee and I are completely satisfied with the ring. Thank you very much for helping make this happen! Definitely will recommend to anyone needing expert service for finding the right piece :)
Date: 4 years ago
Review №143
Rating: 5
Dallas Diamonds is absolutely the best place to go for your jewelry needs. They are extremely fast in their jewelry repair and have such professionalism. I would not go anywhere else!! Thanks Dallas Diamonds!!!
Date: 4 years ago
Review №144
Rating: 5
Got a remarkable deal on 2 1/2 ct black diamond 14k white gold wedding ring from my husband!!
Date: 5 years ago
Review №145
Rating: 5
My wife and I took her old wedding ring in to get repaired. While we were there we shopped and found her the perfect upgrade wedding set. They fixed her old ring and had the new one ready in one day. Remarkable customer service, incredible prices, and awesome People. Highly recommend and will be back. Thank you so much.
Date: 5 years ago
Review №146
Rating: 5
These guys are amazing and super friendly. I have sold jewelry here multiple time and they are always so helpful. They let know what is real and what isnt. If youre looking for quality jewelry and great customer service thses guys are youre best bet!!!
Date: 5 years ago
Review №147
Rating: 5
Mr. Dallas and his staff was very informative, and listened to everything my fiancée and I wanted. He gave us suggestions based on what we needed, and helped us stay within our price range. Overall it was a great experience, and we highly recommend everyone to go there. Tell Mr. Dallas we sent you.
Date: 5 years ago
Review №148
Rating: 5
Definitely coming back here if I ever want to sell anymore jewelry! Family owned business and very friendly. Gave me more than my asking price and walked out with $500 cash. Ask for Dallas! Very professional and friendly.
Date: 5 years ago
Review №149
Rating: 1
Poor Customer Service. I waited around 15 minutes, 2 people working that day, not one person said a word to me, and they both saw me. Will never step foot in this place again. Good Customer Service goes a long way.
Date: 5 years ago
Review №150
Rating: 5
By far the best jewelry purchase experience I have ever had. Very nice people and family owned. This will be my top choice for future purchases!
Date: 5 years ago
Review №151
Rating: 5
The owner is awesome and helped me sell a ring I could not get rid of and gave me a great price. Thank you so much for helping me! I highly recommend this place and their very nice staff!
Date: 5 years ago
Review №152
Rating: 5
Stopped by to have them look at fixing my Rolex band. It was almost closing time and they went ahead and fixed it right away !! Fixed it up just in a few minutes.....Thank you
Date: 5 years ago
Review №153
Rating: 5
Family owned. Fab people. You can trust them. Helped me with some jewelry that I inherited from Grandma. Highly recommended!!!
Date: 5 years ago
Review №154
Rating: 5
Great pricing and customer service experience. I recommend them for your all jewelry needs. I was in need of a gift and they didnt have it in store, but they ordered for me and I received it within 24 hrs. Its beautiful!! Thanks!!
Date: 5 years ago
Review №155
Rating: 5
This place is amazing! I had my engagement ring sized up when I bought it. Three days before my wedding I cracked the band. I went here in tears and they explained why this happened and what all would need to be done to fix it. They worked with me and had my ring ready the day before my wedding! Now fast forward a few years I inherited some jewelry that was bought from Zales and was under warranty so I had zales size the ring well of course it had the same problem as my engagement ring so I went right back to Dallas Diamonds and got it fixed correctly. I can not tell you how amazing and patient these guys are. They answered every question i had and explained it all without using jargon. It was amazing!
Date: 5 years ago
Review №156
Rating: 5
Very professional yet friendly environment. Great customer service and made selling easy, hassle free, and fast. I highly recommend Dallas Diamonds if you are looking to sell or buy loose diamonds or jewelry.
Date: 5 years ago
Review №157
Rating: 5
They are great, had a earring repaired that no other jeweler will try to repair will have my others jewelry repaired there.
Date: 5 years ago
Review №158
Rating: 5
A nice place to be and to make a good choice .My experience has been so wonderful regarding their customers service.Definitely a trial will convince you....
Date: 5 years ago
Review №159
Rating: 5
Shout out to Matt hes the best mesquite seller , thanks Matt for my loves birthday present..
Date: 5 years ago
Review №160
Rating: 5
My husband bought my wedding ring at Dallas diamonds in Mesquite about seven years ago. I always come here to get my rings cleaned or resized. They are friendly, reasonable and do an awesome job. This is the only place I go! They are very trustworthy and I never have to worry.
Date: 5 years ago
Review №161
Rating: 5
Friendly Staff! Reasonable And Competitive Prices! Very Educating Whether You Are Making A Purchase or Selling Your Items! I LOVE That They Are Family Owned And Operated!! An All Around Great Experience! Go See For Yourself!
Date: 5 years ago
Review №162
Rating: 5
Honest business, will work with you, and gives best prices in town (buying and selling). Very thorough and couldn t ask for a more professional local business. Highly recommend them! My family has been coming here for years and won t go anywhere else.
Date: 5 years ago
Review №163
Rating: 1
My husband went to Dallas Diamond today (07/08) to try and potentially sell a ring he spoke to a young gentleman (short hair, diamonds in both ears) after 30-45 minutes in the store we were told that he could give us below 8 if we wanted to sell .... so we said yes ..... the gentleman then stated he would have to dismember and take apart the diamonds to weigh and take measurements and it could then be 500, 600, 700 it just all depends but he would have to remove the diamond and he WOULD NOT be able to place them back (if we decided to decline) - which makes no sense ! Long story short we came to another business and so glad we did - Straight answer to the point, didn t have to take apart the diamonds, and professional !
Date: 5 years ago
Review №164
Rating: 5
Excellent customer service and the nicest people you will every meet. They are always willing to help and go above and beyond with customer service. Wish I could give more than 5 stars for this review.
Date: 5 years ago
Review №165
Rating: 5
I have gone to Dallas Diamonds a number of times to exchange jewelry left to me by family while I was under financial hardship. You can tell that the business is run by family members because of the welcoming vibe!! I recently worked with Dallas himself! He was charming, informative and I could tell he takes great pride in his family business. I would recommend Dallas Diamonds to anyone!
Date: 5 years ago
Review №166
Rating: 5
Excellent customer service without a hassle. I dealt directly with the owner, told him what I needed, and he accommodated within 10 minutes without trying to upsell me on a more expensive ring. Wide selection, and they can special order. They will continue to get my business!
Date: 5 years ago
Review №167
Rating: 5
I replaced my engagement ring and my husbands wedding ring also from here. GREAT , quality jewelry. Dallas and his wife are awesome people, professional and do Great work. They carry high quality and beautiful merchandise.
Date: 5 years ago
Review №168
Rating: 5
Dallas and Doreen are the best! So fun and helpful . The best quality and prices in Texas!!!!
Date: 5 years ago
Review №169
Rating: 5
Highly recommend this place. The place looks clean. Very lovely people family own. They are kind and hospitable. My experience was good. I went in for cash for gold and they were fair. Very satisfied.
Date: 5 years ago
Review №170
Rating: 5
Some of the best customer service I had in a while
Date: 5 years ago
Review №171
Rating: 5
Thank you thank you , you knew exactly what would make my ring pop and girl you gave me exactly that!! You were so knowledgeable and sweet , I appreciate you helping me find the perfect ring!! I cant stop looking at it!! Amazing service , price and made our day! Cant wait to get my next piece from here ....
Date: 5 years ago
Review №172
Rating: 5
The Best Customer Service. Very friendly and fast! Go see them today!
Date: 5 years ago
Review №173
Rating: 5
Hooked it up!
Date: 5 years ago
Review №174
Rating: 5
I brought my grandmothers ring in on Saturday, it was missing a big diamond and all of the prongs needed to be replaced. This ring has been sitting in a lock box for the past 9 years. In just two days my ring was restored like new. Not only did they fix my ring, they did not charge me for the sizing and welcomed me into the store like they had known me for years. Highly recommend Dallas diamonds and will be going back in the future.
Date: 5 years ago
Review №175
Rating: 5
My experience with Dallas Diamonds was outstanding I highly recommend anyone to purchase their jewelry from them.
Date: 5 years ago
Review №176
Rating: 5
The shopping experience was great. The staff was friendly and knew exactly what I needed. The made the engagement ring buying super simple. Needless to say I will definitely be coming back.
Date: 5 years ago
Review №177
Rating: 5
This couple were friendly and helpful. I took a watch in to have them take a look. I will be back to give them business.
Date: 5 years ago
Review №178
Rating: 5
So happy I listened to all the great reviews on here and went to Dallas Diamond. My wedding ring had to be cut off due to injury and I took it here to get it reshaped and resized. Not only was the staff wonderfully sweet and professional - their master repairman fixed and cleaned my ring in less than 4 hours! If you need your ring fixed, dont hesitate!
Date: 5 years ago
Review №179
Rating: 5
Great selection and friendly staff. Will be back.
Date: 5 years ago
Review №180
Rating: 5
Great service dory was very helpful and quick they are so friendly
Date: 5 years ago
Review №181
Rating: 4
Very friendly and genuine
Date: 5 years ago
Review №182
Rating: 5
Great folks and products ...appreciate the time, patience and pricing
Date: 5 years ago
Review №183
Rating: 5
Dallas Diamonds is proof that that a person can be a professional and competent business person and still be a caring and compassionate Person. They (the whole team) helped me get the absolute best possible diamond for the absolute best possible price! In the end I felt like I was treated as well as any client could be, whether that person is super wealthy or an average Joe. Exemplary service, outstanding professionalism, excellence in every way! Thank you Dallas!!!
Date: 5 years ago
Review №184
Rating: 1
They where very rude
Date: 5 years ago
Review №185
Rating: 5
I love this place. The staff and the people who own it are wonderful. They have the best prices and the customer service is one in a million.
Date: 5 years ago
Review №186
Rating: 5
great service and great people. definitely going back.
Date: 5 years ago
Review №187
Rating: 5
Great customer service, excellent pricing, friendly atmosphere, family owned.
Date: 5 years ago
Review №188
Rating: 5
Date: 6 years ago
Review №189
Rating: 1
Customer service is terrible , I came here to get an appraisal for my jewelry and the owners son didnt even do nothing with my jewelry complete waste of time . He was lazy and he was rude . Im glad I didnt do any business with them , and I dont recommend any of yall to step foot in there especially if your trying to sell gold .
Date: 6 years ago
Review №190
Rating: 1
I went here highly recommended from another person to go to and sell my 10k Gold Chain weighing 23.7 Grams . I did not expect to be insulted by the max offer given. I was told by the female store rep that the chain was worth $180 because it is hollow. I am glad I walked out and looked elsewhere because I was given the true wholesale value of the chain of $410 a big difference. I am all for a business trying to maximize a profit but damn for real.
Date: 6 years ago
Review №191
Rating: 5
My experience dealing with Dallas was great. I was working on a very short and quick turn-around time. Dallas was able to get my fiances engagement ring completed and shipped to me overnight--just in time for the proposal. He was patient, thorough and Id definitely do business with him again.
Date: 6 years ago
Review №192
Rating: 1
I bought my wifes bridal (14k white gold in Halo) set here back in April 2017, this is our story. Within 4 months, 2 of the diamonds had fallen out and the gold had become very tarnished. We took it back to them and the son of the owner was not very helpful, telling us that the gold will tarnish and we need to bring it in very 4-6 months to get it re dipped and it probably happened because my wifes work. My wife is a stay at home mom and does not need to work. He said that we would have to pay for replacement diamonds, that is when I started getting a little bit annoyed saying that if I purchase a ring for $1400 i dont expect diamonds to just fall out, then the owner Dallas came over, he was polite and did offer to replace the diamonds, have the ring dipped and solder together at no charge, so we left it and came back later that day and collected it. We get home and notice that the diamonds he replaced it with were of a difference size which was very noticeable, but my wife was so done with dealing with it we left it as it was. Then we in February 2018 ANOTHER diamond falls out, I go in there and the lady tells me that we will have to pay $30 now to have it replaced and told us to come back on Monday. Well, we will NEVER step foot in that place again, we took the ring to a large retailer and had them look at it, they said that the quality of work was far from what you would expect from a professional. We ended up traded the ring in at another place (not the one that looked at it) and now my wife has a ring that she feels comfortable wont break or tarnish so quickly.
Date: 6 years ago
Review №193
Rating: 5
Got a necklace repaired cant even find the broken spot! Good people good prices for the quality of work would recommend to anyone!
Date: 6 years ago
Review №194
Rating: 5
Amazing customer service, from the first time we walked in to the store till the end. Great prices too.
Date: 6 years ago
Review №195
Rating: 5
Thanks very much
Date: 6 years ago
Review №196
Rating: 5
Friendly service and they got me a great deal on a necklace
Date: 6 years ago
Review №197
Rating: 5
We updated our engagement ring adding a halo around the 1 ct. princess cut diamond. The whole staff was amazing and very helpful. A special thanks to Dallas himself who worked with my fiance Sylvia D. and came up with a great design. Their jeweler does incredible work! The ring is dazzling now and we are sure we could not have gotten a better price and service or been more satisfied anywhere else. Even with the Christmas rush they got it done very quickly. They have a customer for life!
Date: 6 years ago
Review №198
Rating: 5
Great Experience!! Great job restoring a ring for me turned out beautiful. Excellent pricing, Awsome customer service!#
Date: 6 years ago
Review №199
Rating: 5
Great service love this place i will akways do mu business here
Date: 6 years ago
Review №200
Rating: 5
My wife and I upgraded our wedding bands. Great custom job. Thank you Dallas and team for the experience will always come back. Again Prefect job and fast.
Date: 6 years ago