Chicken Express

Review №1

Rating: 1

Dont waste your time to order at this location. I was at the the drive thur, and never seen slow service. They have a banner saying under new management in front of building. That real horrible service for new management

Date: 15 hours ago

Review №2

Rating: 5

Shoutnouy to the Team working at 12:02 my order was on point today!

Date: 4 days ago

Review №3

Rating: 1

I recently visited this location in mesquite on North Town East. I place an order o. 9/29/24 at 159pm I ordered a 3 PC combo 2 legs and a thigh. Corn nuggets and green beans and sweet tea. After paying they mentioned all they had was thighs I said it was fine. Then came back and said all they had was 2 thighs and it would be 15 minutes wait time. Ive already been waiting 10 minutes. I accepted a substitute (fried pickles) I received my food. HOT grease spilled out the box. Burning my skin because it went through my pants. I get home to open my box. No corn fritters and the fried pickles are too hot touch and has grease sitting in the bag. Still hot from the fryer. I thought this place was under new management? I am concerned for my safety and others. This was about 1/4 of a cup of oil in my food on top of missing food and the substitute being inedible because its soak in oil.

Date: 5 days ago

Review №4

Rating: 5

I had the pleasure to meet one of the owner Jc today very nice the place very clean the staff very nice I will be back

Date: a week ago

Review №5

Rating: 1

How did yall forget about my order. whatt

Date: 2 weeks ago

Review №6

Rating: 5

Date: 2 weeks ago

Review №7

Rating: 1

Date: 3 weeks ago

Review №8

Rating: 4

Date: 3 weeks ago

Review №9

Rating: 2

Really good fried chicken. The parking lot and around the building is filthy. They didnt have any wings. Out of cheesesticks.

Date: a month ago

Review №10

Rating: 1

They forgot my corn nuggets that I ordered. And paid for. And the tenders are the size of a pinky

Date: a month ago

Review №11

Rating: 1

Customer service is horrible here and Ive always been a person to say it starts with a managers and when I left out of this first let me start off with saying this when I walked into the establishment inside of the store there was no customers there were only maybe two or three customers in the drive-thru line no one acknowledged me when I walked in nobody said hello will be right with you or anything I did see the manager in the back counting money he did not even come out and when I called to ask about it the manager hung up in my face I will never go back to this place if I have to drive all the way to Rowlett that is the chicken Express I will go to

Date: a month ago

Review №12

Rating: 1

This is the worst location I have been to. The mashed potato was really dry and was lumpy. The chicken was hard. It might have been from the day before, service was OK, just the food was horrible. For 50 dollars, it should taste good, at least.

Date: a month ago

Review №13

Rating: 4

Food was alright tea is always good

Date: a month ago

Review №14

Rating: 3

I drove a friend here for an iced tea and let me tell you it took us 10 minutes to get the drink.

Date: 2 months ago

Review №15

Rating: 1

Came at 9:00pm store says close at 10:00pm but we came at 9:00pm they already said theyre closed sounds very unhappy and did not want to be there apparently dont want peoples business to shut it down.

Date: 2 months ago

Review №16

Rating: 1

Chicken express is good. The people that works here are absolutely useless. Lazy and dirty.

Date: 2 months ago

Review №17

Rating: 5

Date: 2 months ago

Review №18

Rating: 5

Date: 2 months ago

Review №19

Rating: 1

Always something wrong with my food and I found a long piece of hair in it

Date: 2 months ago

Review №20

Rating: 1

We ordered mac&cheese and was told we don t have mac&cheese we then said yes your menu has mac&cheese on it so why don t yall have any? The little girl taking the order than saids umm we don t have it, you can order something else . Rude service and food was almost burnt and they almost forgot our drinks

Date: 2 months ago

Review №21

Rating: 1

Service was slow slow slow and I was the only one in line. Employees dont know the menu. If I didnt already pay I would have left. Food

Date: 2 months ago

Review №22

Rating: 1

Update 7-12-24 Even when I go into the store. There is an issue. Therefore I will stop patronizing this location which is less than 10 minutes from my house. And drive another 10 to 15 to Garland. Every time I go through their drive through the inevitably get SOMETHING wrong. They forget or add something gravy, napkins, side, ice, sauce etc. So you go back up there for correction without apology for their mistakes. Until I can go inside and watch my order being prepared, Chicken Express can kick bricks.

Date: 2 months ago

Review №23

Rating: 1

When I come to this location its always an issue with my order. This is one of the worst locations on planet earth.

Date: 3 months ago

Review №24

Rating: 2

Slow as molasses, first one in line @11:03am, finally received food @11:10am

Date: 3 months ago

Review №25

Rating: 5

Wow, here I thought Ill grab something to eat because im in a hurry to go do nothing at home. My belief was customer service was gone from most places you eat fast food. I was completely wrong. LaKoya (sorry if it was misspelled) she was so wonderful, a perfect example of how to talk to customers. The entire staff was GREAT, food was hot, corn on the cob was so tender and everything was so fantastic. I really appreciate customer service just because Ive been in customer service my work career and LaKoya, you have a wonderful gift, thank you!!

Date: 3 months ago

Review №26

Rating: 5

Aaliyah had a smile on her face which you dont see often in restaurant businesses. She was polite and I really appreciate her patiences!

Date: 3 months ago

Review №27

Rating: 1

Date: 3 months ago

Review №28

Rating: 3

Great food, but they literally keep the doors locked even during business hours. 10:30 opening time? Its noon and theyre locked up, and not answering at the drive through either. From the door, you can see people working inside, they just dont want to actually help customers I guess. If you can actually ever get service, the corn nuggets and fried okra are fantastic.

Date: 3 months ago

Review №29

Rating: 5

They are great, the chicken and the sides and the Staff are awesome. Parking: A lot of parking off the Mall. Kid-friendliness: Bring the kiddos. Kids meals and the Mac and cheese and fries are good..

Date: 3 months ago

Review №30

Rating: 1

This place has declined in quality of food & customer service. They consistently tell you theyre out of food items even when theyre not. Recently placed an order & the food tasted very bitter & old. It was a waste of money because we ended up throwing the food away. Sadly, it will go out of business just as th e other one did.

Date: 3 months ago

Review №31

Rating: 1

This location has fallen badly. Waited over 20 minutes in the drive thru to place my order, was handed the incorrect order, had to remind them what I had ordered multiple times, and was given drinks without ice. Severe lack of urgency from the workers and lack of focus. Best to visit other options. Food

Date: 4 months ago

Review №32

Rating: 5

angel helped bes food ever

Date: 4 months ago

Review №33

Rating: 4

Date: 4 months ago

Review №34

Rating: 5

Date: 4 months ago

Review №35

Rating: 1

This place is the worst one. I swear I ordered through the drive-through. I wanted a large order of corn on the cob. The girl at the speaker said they didn t have any. They only had two so I told her I ll take two when My I was missing the sticks for the corn. I asked her for some. She said we out of them we ve been out of those four months worse service ever.

Date: 4 months ago

Review №36

Rating: 1

This Chicken Express seems to be out of items all the time! Today, they were out of rolls and jalapeño ranch. I come to this location since the other Mesquite location closed, but it is ridiculous the amount of times they are out of something.

Date: 4 months ago

Review №37

Rating: 1

Went through drive through for my order and it came back completely wrong. When calling they told me that all I had to do was bring my receipt back the next day. Upon calling the next day. I was told that they are unable to process my order due to not having the food with my receipt. They have young ppl working and they dont listen. Im pissed I cant get my money back on a order that was COMPLETLY WRONG from jump.

Date: 4 months ago

Review №38

Rating: 1

Date: 4 months ago

Review №39

Rating: 1

THIS PLACE HAS ROACHES. I WAS ORDERING MY FOOD AND SAW A WHOLE ROACH CRAWL UNDER THE REGISTER. ITs wayyyy to many kids working here. They need some serious supervision. There is food all over the floor just feeding the damn roaches. I will not be returning and I recommend that they make some serious changes or just close. I REPEAT THEY HAVE ROACHES!!!

Date: 4 months ago

Review №40

Rating: 3

Date: 5 months ago

Review №41

Rating: 4

The food was good and fresh. Although their fries are a little salty, there s still better than most places that sell tenders. Their sweet teais always a hit. I would give five stars but the Customer Service skills definitely need to be worked on. Although no one was rude but when you asked for something, they shake their head yes or no when you say thank you they don t say anything which I feel like they supposed to addressed those things with words, not gestures.

Date: 5 months ago

Review №42

Rating: 1

We waited in the drive through 45 minutes to get our food. We got no condiments or no silverware. My husband had to go back in and they gave him a fork to eat mashed potatoes!!!! The food is not seasoned at all. This is the worst Chicken Express experience EVER!!!

Date: 5 months ago

Review №43

Rating: 1

After 30 min waiting for my dine in food . I finally gave up and walked out . Manager walked away to the office and never to be seen again . Hope this place goes out of business .

Date: 5 months ago

Review №44

Rating: 3

Date: 5 months ago

Review №45

Rating: 1

Horrible service Waited in the drive thru for 15 minutes to get the order taken. Seems they didn t have any food cooked and ready to serve. It was 15 minute wait to get biscuits with our tender meals. Will not be back Food

Date: 5 months ago

Review №46

Rating: 1

Tasted like nothing. Totally bland, no salt, no seasoning. Fried flour and SUPER EXPENSIVE. Should have just went to Canes!

Date: 5 months ago

Review №47

Rating: 4

Date: 5 months ago

Review №48

Rating: 1

All bad

Date: 5 months ago

Review №49

Rating: 5

Favorite chicken spot

Date: 5 months ago

Review №50

Rating: 1

OK I m redoing my post. This is strike three and I m never going back. Waited in line 20 minutes for cold food with no taste and they forgot my family size stuffed peppers so I go back and they say the manager said we re out shaking my head. Good luck guys, obviously the owner doesn t care! !!!! he will regret it when he closes down because of no business

Date: 5 months ago

Review №51

Rating: 1

We went in and order they stay 15 minutes for the chicken. The young lady that was the manager apologized and said she would give us extra items we said ok. We still waited the guys that work there was dirty they walk in without washing their hands . They need adults working there that can supervise these kids .

Date: 5 months ago

Review №52

Rating: 4

Date: 5 months ago

Review №53

Rating: 1

Its ran by kids. They dont do nothing but play with each other and mess up orders. Im so.annoyed. They lack common courtesy..like greeting your guest an telling them itll be a second before they can get to you. Will not be back.

Date: 5 months ago

Review №54

Rating: 5

Date: 5 months ago

Review №55

Rating: 2

Heading thru the drive around back at 7pm, and the entire male staff was out back on break the only 2 female staff members inside one had blonde hair and the one that took my order said they were out of drums, I asked for a wing instead she told me yep no problem. After paying and checking my meal to realize my order was incorrect. I circle around and the male staff outback ask me if anything was wrong. And I told them my order was wrong. The female that took my order came out the back door to tell my self and the vehicle in front of me we are out of chicken. We only have breasts... um thighs, anddd... 1 wang... how is a chicken establishment out of chicken at 7pm

Date: 5 months ago

Review №56

Rating: 1

This is the worst Chicken Express I have ever been to. Workers are rude, and hateful, they act as though they have no idea what is going on. 35 minute wait for 2 orders of chicken livers and ice tea, and they still messed up the orders, they said they were waiting on French fries. I have been to numerous other Chicken Express and never waited more than 10 -15 minutes to get my complete order. I will never go back to this establishment again. Terrible customer service.

Date: 5 months ago

Review №57

Rating: 1

Nothing but screaming and commotion going on from the inside employees. They also had nothing available on the menu. All they had was french fries and chicken strips. Very unprofessional location.

Date: 6 months ago

Review №58

Rating: 5

There is a great Groupon available. It can only be used at certain locations, but you can get $10 -$20 of food for a great discount. Food is always good.

Date: 6 months ago

Review №59

Rating: 2

Found a Groupon and decided to try them. I never knew you could get chicken and fries so wrong.

Date: 6 months ago

Review №60

Rating: 3

Chicken was very dry. First time eating chicken express. Wasnt impressed by anything. Decent Popeyes alternative

Date: 7 months ago

Review №61

Rating: 1

Wish I had gone somewhere else. Spent $40 on unseasoned chicken and cold sides. One lady was taking my order and a younger lady came in from outside and finished taking my order so she could go to bathroom. (No biggie) They kitchen was dirty, dark water on the floor, and Im not even sure if anyone washed their hands.

Date: 7 months ago

Review №62

Rating: 1

Worst Chicken express Ive been too. Wait my entire lunch hour just to get my food. The employees are to busying playing on their phone then to do their job. When I finally received my food, it was cold and unbeatable. 10/10 would not recommend this store to anyone

Date: 7 months ago

Review №63

Rating: 4

Date: 7 months ago

Review №64

Rating: 1

The place was dirty Trash overfilling Workers not doing the job and management was unprofessional wearing ear buds and talking on the phone Never earning st this place again and not recommended it for no one

Date: 7 months ago

Review №65

Rating: 5

Date: 7 months ago

Review №66

Rating: 1

The last two times I have picked up food its been awful. The jalapeno poppers was crest no cheese they cooked them too lond and the chicken was burnt. First time I figured everyone has a off day. When it happened again I decided I will find some place else to get chicken

Date: 7 months ago

Review №67

Rating: 1

The worst chicken express... you get a 3 piece, pay for an extra breast get only 2 pieces, ask for mashed potatoes no gravy and you get only gravy no potatoes. How hard is it to put food in boxes. Then you call to speak to a manager and no one answers.. so glad I wasted money so my co worker and I cant have what we wanted in our short lunch break...

Date: 7 months ago

Review №68

Rating: 2

Date: 7 months ago

Review №69

Rating: 1

Date: 7 months ago

Review №70

Rating: 1

They fry there chicken way to dark an hard . I use to love this place but I dont anymore. What happen needs a New Cook the sides are okay an the rolls are delicious the chicken is horrendous.

Date: 7 months ago

Review №71

Rating: 5

Date: 8 months ago

Review №72

Rating: 5

I dont know what it is every time when Aaliya Watkins is working our company orders be perfect we love her great personality and kindness and patience. Our company doesnt know why this employee having been recognized for her great bless work. This store has bad reviews but because of Aaliya Watkins we comes to that store because she treats us right and when she not working our company want eat that day. We pray and who corporate recognized Aaliya Watkins because she deserves to be recognized. And i company will so her our appreciation. Thank chicken Express hoping yall company do the right thing for a great employee like Aaliya Watkins.

Date: 8 months ago

Review №73

Rating: 5

Good chicken, okra and rolls. Fast service. Food

Date: 8 months ago

Review №74

Rating: 1

If i could give no stars I WOULD. You ll need to be literally in the kitchen with them while they prepare your food

Date: 8 months ago

Review №75

Rating: 4

Food is good but service is sometimes real slow. Well worth the wait and the people are frienfly with a great attitude. I will go back more often.

Date: 8 months ago

Review №76

Rating: 1

I ve had long waits here but I do believe this will be the last time I ve come to this location i was going to pour the ice I had left out the cup and I found a small roach I ve never been more disgusted.

Date: 8 months ago

Review №77

Rating: 4

Date: 9 months ago

Review №78

Rating: 2

I visited today and their 3 Piece special was perfectly cooked along with the side. The cashier was friendly and the lady frying the chicken who I believe is the manager is always nice to me and says hello when she sees me. Today s meal was great! Thanks.

Date: 9 months ago

Review №79

Rating: 1

All they had was breast and legs and they did not have any chicken tenders.

Date: 9 months ago

Review №80

Rating: 1

45 minute wait for chicken. Food was ok. Service was horrible. Rude, these people need to understand without customers they don t have a job.

Date: 9 months ago

Review №81

Rating: 1

Literally the dumbest people working here. How can you never get an order right? Fire the whole staff. Whoever the owner is, listen to this review. Hope this helps.

Date: 9 months ago

Review №82

Rating: 1

Date: 10 months ago

Review №83

Rating: 1

Date: 10 months ago

Review №84

Rating: 2

I tried to order fish filet that is on the menu but was told that do not sale it at this location. Maybe it should take it off of the menu.

Date: 10 months ago

Review №85

Rating: 1

horrible service

Date: 10 months ago

Review №86

Rating: 3

Date: 10 months ago

Review №87

Rating: 5

Date: 11 months ago

Review №88

Rating: 1

Trash I waited 20 minutes for some over cooked gizzards (after asking no to cook hard)!then my two piece was cold

Date: 11 months ago

Review №89

Rating: 5

Nice Job

Date: 11 months ago

Review №90

Rating: 5

I ordered a kids size chicken tender combo w fried okra, a roll, and a Dr Pepper, and it was enough food for a quick, on-the-go lunch. I went through the drive-through, and the marquee and microphone worked fine, with a friendly voice on the speaker.

Date: 11 months ago

Review №91

Rating: 2

The staff is made up of all african american teenagers that care more to socialize with each other than to perform their job. The food quality was bad i end it up trowing everything away. Fried pickles aparently were abandoned by the ranch/buttermilk prior to making it to my bag. These kids working here do not care about keeping customers as much as trying to get them not to come back. They are really lazy and unprofessional.then you wonder why businesses fail and close, the owner aparently does not give a care or they would step in and fix things

Date: 11 months ago

Review №92

Rating: 2

Could have been better

Date: 11 months ago

Review №93

Rating: 5

Fried chicken and Fried liver okra and French fries

Date: 11 months ago

Review №94

Rating: 3

Date: 11 months ago

Review №95

Rating: 4

Date: 11 months ago

Review №96

Rating: 4

Date: 11 months ago

Review №97

Rating: 5

Monica was amazing as service. They made my night with a good laugh. Sincerely Taco Bell worker

Date: 11 months ago

Review №98

Rating: 1

They didnt have the food I asked for because it wasnt delivered the night before. Long wait to be told they didnt have what u ordered in stock. Polite staff, however.

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 3

Over cooked my chicken gizzards

Date: a year ago

Review №101

Rating: 1

Date: a year ago

Review №102

Rating: 1

Food was disgusting and store by itself was dirty

Date: a year ago

Review №103

Rating: 1

Terrible service. The food was terrible. I waited for 30 minutes before I even got to the window. Still waited another 20 minutes before I got my food and I knew my food was going to be fresh as long I waited. I got home my chicken tenders no seasoning and they were not fresh. Only thing that was fresh was the french fries and when I got to the window she didnt even apologize for the wait she act as if she did not care. But I blame this on management. We need to coach these people.

Date: a year ago

Review №104

Rating: 1

Terrible place, I will not return there, the food is incomplete, they do not give you the order as it is and you are always missing things from the order, terrible service.

Date: a year ago

Review №105

Rating: 2

Service was slow. Took more than 30mins to get our food and all we ordered was a 15pcs tender & 9pcs gizzard.

Date: a year ago

Review №106

Rating: 5

I Waited about five minutes inside and got nothing but Fresh I mean Fresh Yard Bird. Thanks for all your hard work and keeping a smile on my face

Date: a year ago

Review №107

Rating: 4

Really nice people here Very friendly. Food

Date: a year ago

Review №108

Rating: 3

I ordered a 2pc breast meal, and it was hot and fresh, but too salty.

Date: a year ago

Review №109

Rating: 1

If you want food or any sides or even a drink don t go to this location I went when they opened and they didn t have any biscuits they had no sodas and then they were out of okra this location has gone down hill over the last years and if you want over cooked food all the time then this is the place for you

Date: a year ago

Review №110

Rating: 1

I have been coming to this location almost 20 years the 2 lane has always been a tea lane. Twice this week I sit in the 2nd lane for 15 min and no one said anything to me. Today I walked in ordered my tea after waiting in the lane for 15 min.i asked for a manager and this guy came to the front to help another lady who got the wrong order. When he was done I asked him if he was the manager and he said yes. I asked him if the tea lane is still a tea lane. The response I got yea they just arent paying attention we are all running everywhere right now. As you see I washing dish pointing at the apron. first off I understand being short staff however that should not have been his response as the manager he should have stated he is going to fix the problem in the future. Instead this management makes excuses for people dancing around on the inside and ignoring the customer waiting for service.

Date: a year ago

Review №111

Rating: 5

Date: a year ago

Review №112

Rating: 1

I took my family to eat and we came to this place . Worst customers service and their food is burnt they over cook the chicken and waited 40 mins for my food to come out .I tried the Mac and cheese and it tasted like flower perfume I asked for a refund and everyone got an attitude . PLEASE DONT EAT HERE

Date: a year ago

Review №113

Rating: 3

Date: a year ago

Review №114

Rating: 5

Food is always good

Date: a year ago

Review №115

Rating: 5

Friendly staff.

Date: a year ago

Review №116

Rating: 5

It was a little hot inside , but chicken express is always great and affordable. Can never go wrong. I like their sweet tea , at times its a little bit too sweet.

Date: a year ago

Review №117

Rating: 1

Chicken wings where cold . This the second this I order wings and they were cold.

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 1

Date: a year ago

Review №120

Rating: 1

A whole bunch of kids working here and don t know what they doing. Bad service and takes a long time. But chicken express food be hitting sometimes

Date: a year ago

Review №121

Rating: 5

Food is fresh all the time at this restaurant

Date: a year ago

Review №122

Rating: 1

Arrived at this location at 3:06 place my order for the nine-piece gizzard dinner I received my order at 3:40 had to go inside to get it after being told to just drive up. The gizzards was overcooked.

Date: a year ago

Review №123

Rating: 1

Yall These People TOLD Me They Dont Sell Gizzards After 9p.m and they close @10 I had to remind them that I had just called and ask them if was some there They said yes I pulled up at 9:02p.m on 7/09/23 lol!! Andddddddr They over cooked my Gizzards I couldnt eat them, I will most definitely take my services somewhere else Thank you, but no Thank you now im looking for something else to eat!

Date: a year ago

Review №124

Rating: 3

Something has changed since the pandemic. Before, the chicken was not fried as hard, and the color of the chicken was golden. Now, the chicken in my belief is fried longer. Also, the biscuits are hard as a brick. I would buy extra chicken to have for another day. I would place the extra in the freezer for 2 or 3 servings, but the 2nd and 3rd serving now after warming are not the same. I WOULD LIKE THE OLD CHICKEN BACK!

Date: a year ago

Review №125

Rating: 2

Date: a year ago

Review №126

Rating: 1

Was openly racist in the kitchen within earshot.

Date: a year ago

Review №127

Rating: 5

Sanaya, very polite and up beat! She change my mood from personality alone. This is a great location, the only one I love coming too. Thanks for making my experience great.

Date: a year ago

Review №128

Rating: 1

We come here often in last few months every visit has been disappointing. Mainly the time frame in drive thru , food is hard like overcooked due to rushing. One of our fav places that have lost its touch

Date: a year ago

Review №129

Rating: 3

Date: a year ago

Review №130

Rating: 5

Date: a year ago

Review №131

Rating: 1

10 minutes for 8 pieces of chicken. And they are so rude about the way they keep telling you to keep moving.

Date: a year ago

Review №132

Rating: 1

Worst service Ive ever witnessed at any restaurant, and Im from Oak Cliff. No respect for customers time.

Date: a year ago

Review №133

Rating: 3

Date: a year ago

Review №134

Rating: 5

Great love the flavor

Date: a year ago

Review №135

Rating: 1

Worst place ever. If I can give them a zero star I will never ever go back to the store. They need to go to Rockwall to be trained how to serve their customers and this is not what you pay for

Date: a year ago

Review №136

Rating: 5

They have gizzards, and I will always come back.

Date: a year ago

Review №137

Rating: 2

Rolls burnt, chicken overcooked and food was ice cold. Packaging was torn up

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 4

I go to the one by 635 & NW Hwy. Always good. Always crispy. Great service. Best seasonings and sauces in the game!

Date: a year ago

Review №140

Rating: 3

I mean its a chicken express....but the tea and chicken werent chicken expressing at this location

Date: a year ago

Review №141

Rating: 1

Used to go to this Chicken Express all the time. After today, we will not be going back. Chicken Express is our go to because my husband gets military discount and this location used to be extremely nice and really accommodating to their customers, which is why it was our favorite. Today, my husband sat in line for 30mins during a rainstorm after ordering and the five cars behind him got their food first. They were highly discriminatory and we only ordered two orders of livers and a single order of tenders. Three of the cars behind us had a ton of drinks and huge family orders. None of the workers used gloves while handling the food this time either and the only thing they bothered to discount this time was the gravy. I am extremely disappointed by this treatment today. Weve been coming here for the past 4 years any time we wanted a chicken fix. Now well be taking our business elsewhere.

Date: a year ago

Review №142

Rating: 1

My last 2 visits were the worst I ordered 2 thighs and a reg mash potatoes the chicken was dry and the mash potatoes was sloppy( watery).the roll was smashed flatter than a pancake.$10 totally wasted

Date: a year ago

Review №143

Rating: 3

Very flavorful sweet tea , good prices , good and fast costumer service

Date: a year ago

Review №144

Rating: 4

Date: a year ago

Review №145

Rating: 1

Food was cold very disappointed.... Not one thing was hot smh the whole crew was standing outside smoking the drive thru had four cars ahead of me.... doesnt make sense and to still get cold food wont be back to this location

Date: a year ago

Review №146

Rating: 1

IF I COULD GIVE 0 STARS I WOULD. COLD HARD FOOD. THE TEA IS TOO SWEET, MY TENDERS WERE HARD AND COLD! AND THE WOMEN THAT WORK THERE ARE RUDE WITH BAD ATTITUDES!! CHICKEN EXPRESS AT TOWN EAST WILL NEVER GET ANYMORE OF MY COINS! AVOID THIS PLACE!

Date: a year ago

Review №147

Rating: 4

Favor is very good, but too greasy.

Date: a year ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 3

Waited a while for the food (just sides!) Either they were always being generous with me all the previous times when I got regular sized sides , but this time I only got 2 cheese sticks and 3 poppers. When asked was this the normal amount (cause again, I usually get more) they just looked at us confused or as if they didn t understand the question. I was upset we waited so long for something so small. Had they told us it ll be a wait , cool! Or let us decide if we want to wait, but they didn t say nothing. I tried calling the store to speak w/ a manager because we had to go, but no answer

Date: a year ago

Review №150

Rating: 5

Great service.. Delicious chicken and tenders New manager has made visible changes. Looks organized and clean.

Date: a year ago

Review №151

Rating: 1

Chicken was not fresh! Will not be back Ordered a 20 piece tenders and they were just tenders broken into small pieces. It was just gross. Threw it away

Date: a year ago

Review №152

Rating: 5

I loved this place

Date: a year ago

Review №153

Rating: 5

Date: a year ago

Review №154

Rating: 2

Date: a year ago

Review №155

Rating: 2

People literally just standing around doing nothing

Date: a year ago

Review №156

Rating: 2

Date: a year ago

Review №157

Rating: 3

Ok so they were good and took care of me a bit but the gravy that was supposed to come with it.....was not their. So I spend 50 dollars on food and dont get what Im supposed to get. It seems like this with all the chicken express locations. Weather I go and get it or order delivery. Its never right. Best thin is I dont look at my order because I will throw the entire thing at the manager literally and physically. You need to do better on your service!

Date: a year ago

Review №158

Rating: 2

Food was not fresh and tasteless and I didnt get gravy with my strips which may have helped the taste. And we had to wait which is weird considering.... This is unusual for this location

Date: a year ago

Review №159

Rating: 5

I Love Chicken Express and so does my baby fur girl. When my hubby was still alive (as well with my momma fur baby girl) I would always have to bring Chicken Express home for them and the funny thing is those two fur babies could always tell when I did bring it home and would go crazy waiting for me to plate their food up. Now if I was going to bring home chicken from any other chicken place they just looked at me like I was punishing them... lol. The food was Amazing, hot and my order is always correct.

Date: a year ago

Review №160

Rating: 5

Excellent

Date: a year ago

Review №161

Rating: 5

Food was awesome, service excellent atmosphere awesome Parking: Plenty of parking for everyone. Food : 5/5 |

Date: a year ago

Review №162

Rating: 1

We were made to wait 20 minutes so we could get all dark meat and after getting home found we got almost all white meat. Tasted too salty and we didnt get any gravy. Corporate has no complaint system so dont bother if you get bad service. I guess theres a reason why the building is hidden away.

Date: a year ago

Review №163

Rating: 1

They never give an actual receipt. They keep it for themselves.

Date: a year ago

Review №164

Rating: 3

Date: a year ago

Review №165

Rating: 5

Date: a year ago

Review №166

Rating: 4

Food is great but service is lacking.

Date: a year ago

Review №167

Rating: 1

I arrived @ the restaurant @ 9pm & was told the restaurant was closed. The restaurant closes @ 10pm. Very disappointed frequent customer.

Date: a year ago

Review №168

Rating: 5

Such pleasant people and the food was delicious!

Date: a year ago

Review №169

Rating: 1

Date: a year ago

Review №170

Rating: 5

Date: a year ago

Review №171

Rating: 4

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 1

Garbage, slow and lazy. Didn t do my Uber eats meal bc they were busy but I pull up and it s empty

Date: a year ago

Review №174

Rating: 5

Date: a year ago

Review №175

Rating: 4

Date: a year ago

Review №176

Rating: 2

Food was cold fried pickles was extra saltly and they forgot item in my order.

Date: a year ago

Review №177

Rating: 3

Date: a year ago

Review №178

Rating: 1

Rude kids and horrible service

Date: a year ago

Review №179

Rating: 3

Date: a year ago

Review №180

Rating: 1

Check your order, you cannot trust what you receive, the employees start talking, and forget their untrained personal work.

Date: a year ago

Review №181

Rating: 1

Date: a year ago

Review №182

Rating: 1

Terrible service, upcharged everything and then still messed both orders up.

Date: a year ago

Review №183

Rating: 1

This place is gone down hill, I had to go in because line wasn t moving, no one gets in a hurry , rude, like they don t care of you are there , took there time for just a large mashed potato and half dozen rolls, one girl was wiping her nose by the chicken with no gloves , thank god I was in there to watch them with my food!! These you g kids don t care about anything just lazy , the manger worthless!! Never again! Get it together! You are serving people period !

Date: a year ago

Review №184

Rating: 4

Date: a year ago

Review №185

Rating: 3

Wife favorite place I enjoy it at as well. Last couple of visits the gizzards would have one or two bitter ones that totally spoil your appetite I no longer order them from here but the chicken and sweet tea is some of the best

Date: a year ago

Review №186

Rating: 2

Date: a year ago

Review №187

Rating: 5

Best tea around

Date: 2 years ago

Review №188

Rating: 1

Everything was stale! Horrible.

Date: 2 years ago

Review №189

Rating: 5

Date: 2 years ago

Review №190

Rating: 5

Good chicken, as expected.

Date: 2 years ago

Review №191

Rating: 4

Date: 2 years ago

Review №192

Rating: 1

Went there to order the 6 piece chicken liver meal. The employee took my order then came out to take my payment. After waiting in line several minutes I get to the window and she tried to give me the wrong order. I was told to pull up. Again a long wait. Normally I don t mind waiting on fresh cooked food but the wait was ridiculous. When I get home I find the 6 smallest hardest chicken livers I ve ever seen. All that waiting for that trash. I can t wait until they rebuild Williams Chicken

Date: 2 years ago

Review №193

Rating: 1

I ordered from this location for the first time in a year. Food took a wile for chicken tenders and i ordered the jalapeño bombers. When the food came out i asked for ranch and i was told its an extra charge they do not give out ranch with any order. Will not come back to this location. All the other locations i have been to get dipping sauce free.

Date: 2 years ago

Review №194

Rating: 5

Date: 2 years ago

Review №195

Rating: 5

Good place

Date: 2 years ago

Review №196

Rating: 2

No were near as good as they used to be. The tenders we got were the size if chicken nuggets. The tea was overly sweet I was able to make 3 seperate cups of tea from it after diluting it. The service was really good though and the staff are very nice.

Date: 2 years ago

Review №197

Rating: 1

Super slow service, Then will give you mini chicken tenders. Ive seen shrimp larger than these pieces.

Date: 2 years ago

Review №198

Rating: 4

Parking: Easy in and out Kid-friendliness: Very nice people Wheelchair accessibility: Up front

Date: 2 years ago

Review №199

Rating: 1

I bought a meal, and I was asking the lady if the drink is involved, she was really rude to me, I hope the owner will be aware to up root people like her.

Date: 2 years ago

Review №200

Rating: 2

Im not sure what was going on with them the day I was there, the line was ridiculously long, the wait time was way to long. And to make it worse... my order was completely wrong and missing food items I paid for! The reason for 2 stars... because of the young lady walking out to take orders to help get the line down. The guy at the window was so so very slow.

Date: 2 years ago