Wendy's

Review №1

Rating: 4

The store looks clean. They seemed to be understaffed. Once they took my order I received it quickly.

Date: a week ago

Review №2

Rating: 5

Went to drive up. No issues Food

Date: 2 weeks ago

Review №3

Rating: 4

Date: 2 weeks ago

Review №4

Rating: 1

Order was rushed and completely incorrect

Date: 2 weeks ago

Review №5

Rating: 1

There is always a long wait at this location whether Iuse drive through or go in . Because of this I rarely go to this location anymore. However, it is close to my house and was on my way running errands tonight , so I made the poor decision to go. When they handed me the order , they had stuffed the bag so full that when they practically threw it at me it ripped and my fries went everywhere, and they didn t even ask if I needed more . I was so frustrated that I left without asking for more . Then when I get to my next stop I realize that they had given me a burger without bacon that was supposed to have bacon on it . So I went back at that point and went inside . There was no other people there but I still had to wait while they finished stocking before I was even greeted. Then when I told the girl what happened she said oh , that because we ran out of bacon . Meaning they needed to cook some bacon . So they could have just asked me to wait while they made more instead of giving me the burger with out bacon. Then while she was making me a new burger , the other worker there came up and handed me a slice of bacon which was meant to go on the original burger that I had already given back to the girl . No one apologized for what happened at all . Literally some of the worst customer service I have ever experienced. From now on I will going out of my way to a different store if I want to go to Wendy s which mean I will be going much less often .

Date: 2 weeks ago

Review №6

Rating: 1

Was told we will be right with you then after sitting and waiting at the drive thru for what felt like 5 minutes I was told they were in the middle of shift change and it would be just a bit. This was at 6pm. I left. Lost my appetite.

Date: 3 weeks ago

Review №7

Rating: 4

Date: 3 weeks ago

Review №8

Rating: 5

Date: 3 weeks ago

Review №9

Rating: 5

Date: 3 weeks ago

Review №10

Rating: 4

Drive through employee rolled her eyes at me when I asked for BBQ sauce and did not put napkins in my bag

Date: 4 weeks ago

Review №11

Rating: 3

Food was okay, sloppily made an fries were old an cold but the staff were super friendly

Date: a month ago

Review №12

Rating: 5

Our go-to place for dinners! We get a baked potato & a small chili each. My wife dumps a ton of butter on the potato & then eats her chili. I dump my small chili onto my plain potato. We love it!!

Date: a month ago

Review №13

Rating: 5

Date: a month ago

Review №14

Rating: 1

I ordered my food and sat in the pulled spot for 20 minutes and got my nuggets connected and raw

Date: a month ago

Review №15

Rating: 5

Date: a month ago

Review №16

Rating: 1

Terrible service. Everytime I come to this location there is something wrong with my order. Or they are always conveniently out of something that seems like it might take the staff a little extra work.

Date: a month ago

Review №17

Rating: 1

I would definitely choose something else. Ive visited twice months between each visit and service is still sloppy good always taste old just to many other options in the area than to throw away hard earned money in this manner... These are the fries I got pull up for

Date: a month ago

Review №18

Rating: 5

Date: a month ago

Review №19

Rating: 5

Date: a month ago

Review №20

Rating: 5

Nice people verry friendly clean food wasnt bad

Date: a month ago

Review №21

Rating: 1

Decided to try the saucy nuggs barely any sauce on them.

Date: a month ago

Review №22

Rating: 2

Wendys in Lubbock has a bad SOP at their drive-thrus. I have been to all the Wendys in Lubbock and they all have a bad problem with how they take your order at the drive-through. Its always saying they are sorry wait a sec for several minutes or wait a second several times. Instead of taking the order. They apologize instead of something more polite, likeplease holdor well be with you soon*. Ive been to this one several times over the last month and it is always how I describe it. Every single time.

Date: 2 months ago

Review №23

Rating: 5

Date: 2 months ago

Review №24

Rating: 1

While I was eating I watched the cashier grab fries with her bare hands and touch all over them. It was unbelievable because that is a ready to eat food and she served the food right away after touching and picking up individual fries. She has long nails as well which I doubt are any cleaner. She needs to have gloves on if she s going to touch all over food. Disgusting. Also I wanted a frosty but they gave me a normal drink. Despicable. And I know despicable when I see it. Kid-friendliness: Kid friendliness is when you are friendly to kids

Date: 2 months ago

Review №25

Rating: 5

Date: 2 months ago

Review №26

Rating: 1

I really wouldnt even consider what I just got served even food. The burger was cooked to a point of dryness, the bacon was old and petrified my first bite (and Im not exaggerating) the bacon cut the inside of my mouth. The creamsicle frosty though man that was amazing thoroughly enjoyed. Tell your drive thru cashier customers can feel how unhappy she is and it feels like she dislikes her job a lot. Oh and the cheese wasnt remotely melted just a cold piece of American

Date: 2 months ago

Review №27

Rating: 1

If you want to eat good food don t ever go here!!!! Staff is rude and food is cold!!!!! Why are they still open?? Fire the staff fired the management start new! Actually throw the whole place a way!!!!!! I wouldn t even feed this to the rats that live on the streets!!!

Date: 2 months ago

Review №28

Rating: 1

They serve old food the food was ice cold we went in last night 1130 pm!they should know better than to serve food as cold as they did us dirty! Really I threw all food in trash !!! Not even kidding I hate to put a bad review but what Im saying is the gods honest truth .this is a place to worry about when they tell u fast food is nasty its the shift like last night to prove it shame on them serving this garbage!they really did not care!

Date: 2 months ago

Review №29

Rating: 1

If I could put one no stars i would!!! I spent $40 on meals that were all ice cold. I got a number five which is a chicken wrap. The tortilla was harder than a brick. The chicken was cold, and it wasn t even wrapped. It had fallen all over the bag and the package burgers were cold. I didn t even serve my family this food. I threw it straight to the trash because bacteria grows. I wish the staff would work a little bit harder. The manager on duty at 11:40 at night was so rude. Do better Wendy s!!!!

Date: 2 months ago

Review №30

Rating: 5

Date: 2 months ago

Review №31

Rating: 5

Date: 3 months ago

Review №32

Rating: 5

I like going to Wendys for the five dollars biggie bag lunch.

Date: 3 months ago

Review №33

Rating: 5

Date: 3 months ago

Review №34

Rating: 2

There always saying there are short in staff but you walk in and theres like 6 employe inside

Date: 3 months ago

Review №35

Rating: 5

Date: 3 months ago

Review №36

Rating: 2

What can one say about fast food? Do yourself a favor and avoid as much as possible!

Date: 3 months ago

Review №37

Rating: 3

Date: 3 months ago

Review №38

Rating: 4

Everything was clean, food was hot and fresh.

Date: 4 months ago

Review №39

Rating: 3

Ordered the sausage egg croissant combo. Coffee and sandwich were great. The Cinnabon was as solid as a rock, impossible to eat. The breakfast fries were stale and cold.

Date: 4 months ago

Review №40

Rating: 4

Date: 4 months ago

Review №41

Rating: 2

Ordered 2 meals. Messed up one burger and very cold fries. Went through DT at lunch time. Save your money its not worth it. They even pulled me up to wait on food. Still cold

Date: 4 months ago

Review №42

Rating: 1

Pulled up to Drive thru and was told there were multiple DoorDash orders that just came in so I m looking about 20mins before they can start my order and do I want to wait.

Date: 4 months ago

Review №43

Rating: 2

We wanted Wendy for dinner tonight. We asked for fresh fries and ordered specific condiments. There was a young lady at the window that was not paying much attention to what we said. We were not happy with the service or the food.

Date: 4 months ago

Review №44

Rating: 5

Very good lunch and clean place

Date: 5 months ago

Review №45

Rating: 5

Date: 5 months ago

Review №46

Rating: 5

I love Wendys wish we had one in levelland texas

Date: 5 months ago

Review №47

Rating: 4

Date: 5 months ago

Review №48

Rating: 5

Always quick and delicious.

Date: 5 months ago

Review №49

Rating: 1

Got my order wrong 3 times. After I repeated my order to her more then once she should not be in the window with all them hickeys on her neck no body wants to see all that with her stank attitude

Date: 5 months ago

Review №50

Rating: 5

Date: 6 months ago

Review №51

Rating: 4

Date: 6 months ago

Review №52

Rating: 1

Date: 6 months ago

Review №53

Rating: 1

Date: 6 months ago

Review №54

Rating: 3

Date: 6 months ago

Review №55

Rating: 1

Absolutely disgusting. I ve ordered from this location before and this is not what I expected.

Date: 7 months ago

Review №56

Rating: 3

Overpriced these days.

Date: 7 months ago

Review №57

Rating: 2

This location is a great example of how far Wendys has fallen after Dave Thomas passing. This place cannot get anything right. Every time I have been there I have had some issue during that visit. I went in to order so I could take it home. I was told by an employee that it would be 15-20 minutes because we are trying to get all these orders out. Wow. Isnt that the job of everyone that works in fast food. The fancy expensive soda machine was not working. Nearly every option read unavailable when the button was pushed. I tried to email Wendys corporate compliance and they just blew me off saying that was a franchisee location. No kidding. Wendys is supposed to care if their locations are not being operated in a manner that makes them look good. I wont ever go back to this location.

Date: 7 months ago

Review №58

Rating: 1

The staff was rude and seemed like we were inconvenienceing them.

Date: 7 months ago

Review №59

Rating: 1

Sat in the drive-through for over 30 minutes just to be told to move up whenever there s nobody in front of me. They re always missing stuff from my order and ridiculous customer service.

Date: 7 months ago

Review №60

Rating: 4

Date: 7 months ago

Review №61

Rating: 1

If ever you find yourself here expect them to be (1) out of at least one of the items you want and (2) they will have you pull to the side as they do not have your order ready. Not matter the time of day or the amount of customers, they will always take FOREVER to get you your food.

Date: 7 months ago

Review №62

Rating: 5

service was amazing. thank you to whoever worked evening shift on 2-19-24. only 3 people working i believe and everything on my order was right(i spent $30) even asked for some extra condiments to be put in the bag when i was ordering (not when i was at the window) and they did.

Date: 7 months ago

Review №63

Rating: 5

Date: 7 months ago

Review №64

Rating: 1

Date: 7 months ago

Review №65

Rating: 5

Date: 7 months ago

Review №66

Rating: 1

Aweful service from the young lady working drive and front counter. Rude and disrespectful. Not a good experience all together.

Date: 7 months ago

Review №67

Rating: 5

Date: 8 months ago

Review №68

Rating: 2

If you want hot, fresh, delicious French fries, this is not your place. If its 9 p.m. and you want cold, stale, rubbery French fries, give this place a try. Theyve perfected that technique. At least the drive thru girl was nice enough.

Date: 8 months ago

Review №69

Rating: 5

Date: 8 months ago

Review №70

Rating: 3

Date: 8 months ago

Review №71

Rating: 5

Date: 8 months ago

Review №72

Rating: 4

Date: 8 months ago

Review №73

Rating: 1

Slowest place on Earth I could of drove around the whole loop and came back and still been waiting.

Date: 8 months ago

Review №74

Rating: 2

I went for a salad with fried chicken around 10:30pm order a couple of other items with the salad that I had to wait for .. when I got my salad the fried chicken was cold & hard not a even warm temperature. I called and talk to some one there and of course they asked me to come back so it could be fixed my thing is I had already had to wait was it a problem to drop me a fresh fried chicken? I mean I didn t mind giving y all my money to fund y all pay checks and to top it off I was the only customer at the time they weren t busy or anything I understand they ready to go home and everything but as an ex fast food restaurant employee if I have customers waiting their food will b fresh and correct other than that everything else I got was correct

Date: 8 months ago

Review №75

Rating: 4

Date: 9 months ago

Review №76

Rating: 5

Date: 9 months ago

Review №77

Rating: 1

The worst food i ever had!!! Old lettuce, no seasoning, terrible. Not worth the money, and my order was wrong.

Date: 9 months ago

Review №78

Rating: 5

Date: 9 months ago

Review №79

Rating: 2

First time at this location, not impressed, the door on the N. Side is broken so it wont open, no sign on it, you either walk or drive around to the opposite side of the building, I had the store to myself with plenty of employees, it took forever to get a single w/ cheese and Ketchup only, the dining room hadnt been swept from the night before, the bathroom was clean. Ill pass on this store next time.

Date: 9 months ago

Review №80

Rating: 2

Just left the drive-thru, bought an asiago chicken sandwich, as soon as I finished eating it I had to throw up. Dont know if the ranch is bad but do not get this sandwich.

Date: 9 months ago

Review №81

Rating: 1

Went thru drive thru to order dinner its late I understand but no need to serve cold fries just bc they were closing soon. Then when I went back thru to get fresh fries lady was rude bc I stated cold fries. Then I got to the window asked for manager name she asked me why? Seriously if your people dont want to work hire new people who do.

Date: 9 months ago

Review №82

Rating: 5

Date: 9 months ago

Review №83

Rating: 4

Date: 10 months ago

Review №84

Rating: 5

Date: 10 months ago

Review №85

Rating: 5

Date: 10 months ago

Review №86

Rating: 4

Food is great! Service is great! Orders are always wrong....

Date: 10 months ago

Review №87

Rating: 2

Date: 10 months ago

Review №88

Rating: 4

Date: 10 months ago

Review №89

Rating: 5

Date: 10 months ago

Review №90

Rating: 5

Our new favorite place to go! Keep up the good work. We will be back very soon. Also your new queso fries are AMAZING!!

Date: 10 months ago

Review №91

Rating: 1

They never get our order right, even though they re happy to charge us for more than we receive. On top of that, the food is never fresh. Go to the Wendy s north of Texas Tech, they re infinitely better.

Date: 11 months ago

Review №92

Rating: 3

Date: 11 months ago

Review №93

Rating: 5

Date: 11 months ago

Review №94

Rating: 5

Hard to go wrong with Wendys spicy nugs. Fast and friendly service. Food : 5/5

Date: 11 months ago

Review №95

Rating: 4

Date: 11 months ago

Review №96

Rating: 4

We had the new pumpkin frosty with fries great wouldnt have it any other way .. it was delicious cant complain food was fresh and hot ..

Date: 11 months ago

Review №97

Rating: 1

The drive-thru should be called the sleep-thru. There was a total of four cars, including myself, and it took 28 minutes to finally receive my order. I know how long it took because I called my wife to see what she wanted right after I got in line. The wait got so bad that the car in front of me got tired of waiting and pulled out and probably went to Chick-fil-A, where they know how to run a drive-thru. Wendys got my money this time, but never again!

Date: a year ago

Review №98

Rating: 5

Date: a year ago

Review №99

Rating: 1

I ordered 2 nugget meals with bbq sauce of course only 1 package of sauce had to go in. When I went in there was a lady at the front on the phone with her vape. Instead of helping me, she calls someone else to come help me. Place was not busy, she could have helped.

Date: a year ago

Review №100

Rating: 1

Lady at the drive thru was rude. If you hate your job quit. You chose to work there not me. Sounds like this place has a management problem.

Date: a year ago

Review №101

Rating: 5

Friendly staff and very attentive. The food was hot and fresh even though it was almost closing time.

Date: a year ago

Review №102

Rating: 1

The slowest drive thru in town

Date: a year ago

Review №103

Rating: 5

I used the drive up window The bacon cheese burger was good. Food

Date: a year ago

Review №104

Rating: 1

Out of Biscuits and Dr Pepper. Didnt tell us till we got to window and then had us wait over 10 minutes. Half of the breakfast menu is Biscuits

Date: a year ago

Review №105

Rating: 5

Date: a year ago

Review №106

Rating: 1

Do no eat here food is old fries look and taste like old hamburger patties are over cooked and chicken nuggets taste old or expired

Date: a year ago

Review №107

Rating: 3

Theyre food was not fresh, I doubt Ill go back.

Date: a year ago

Review №108

Rating: 1

If I could I would put zero stars freaking girl that was taking orders was extremely rude the whole time that I got fed up & had to give her attitude as well. Like wow one wakes up in a good mood cause we on vacation & freaking girl must not like her job to be attending to customers that way!!! She lucky she didn t get smacked

Date: a year ago

Review №109

Rating: 1

DM was in the building and did nothing to help. GM didnt care. Food was wrong twice and cold. 8 employees and no service. Dining room was a mess.

Date: a year ago

Review №110

Rating: 3

Date: a year ago

Review №111

Rating: 5

Date: a year ago

Review №112

Rating: 3

Lots of things are changing with some of the management at locations throughout. For the most part things are not appealing to the customers. Walked in for a quick late lunch, around 2:30pm. I guess it was new management that had every in a section by the counter and was literally going off on every single employee. 3 customers in front of me and after 15 of being told that they are waiting for money to be put back in the registers two customers left. I myself walked out after I told them I was paying with my card and no one came to help. I see my old friends/staff that have worked for years at these locations and always do good work get put down. New management comes into these stores to make them better, BUT most of the times they run off the customers because of the treatment to the employes and the treatment to the old staff at the location. The best management are the loyal and dedicated employees that Wendys seems to pass up. Having great customer service with great employees/friends makes us come back to a certain location. Wendys, constantly replacing Management does not make your restaurant better if you do not listen to your dedicated and loyal workers. Stress is one reason good workers leave, and management replacing workers keeps loyal customers away and makes us go find our nest new burger place in town

Date: a year ago

Review №113

Rating: 4

Over all it was good. Late & this was fast this late in the evening.

Date: a year ago

Review №114

Rating: 1

The rudest drive thru I have experienced. After we were told to pull up to wait on fries for quite a while, the staff literally threw the bag in the window. The order was wrong, the fries were cold. We could not get our drinks and I saying this literally, they were not paying any attention to serve us.

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 5

Date: a year ago

Review №117

Rating: 2

TLDR; pick a different location or hope staff has turned over. We (8 of us) were in the middle of a long road trip. Just wanted to pick up some food and get back on the road. So I got orders from all of the members of the family and tried to submit an order before we got in town, but the website wouldnt let us specify when we would arrive, so I had to cancel the order and place it again once we got in town. As a result, they were hurrying to prepare our order when we arrived. One hamburger was supposed to be without mustard. Staff members gave us the Frosties at the window and then directed us to go park and wait for the hamburgers/chicken nuggets/fries. We handed out the Frosties and... no straws/spoons. So we had to go inside and get some. Kudos to them that they did have the food out in fairly short order, especially for that many people on just a few minutes notice. Then we handed out food and found we were short a burger. When we went back inside and told them, the staff member insisted that they put 8 burgers (including the custom burger) in the bag. We searched the car thoroughly later and there was no 8th burger and we couldnt find any sign that we had received a custom burger (usually there is a mark or sticker). All in all, it was clear this was a crew that handled a lot of food quickly, but they could really use less defensiveness and attitude. It was s $2 burger, but the aggressive response really soured our experience. I normally expect more from Wendys, where things have been a step above other fast food vendors- it is part of why we picked them and not one of the competitors we drove past.

Date: a year ago

Review №118

Rating: 1

Date: a year ago

Review №119

Rating: 2

We went through the drive thru on 7/23 at 10:13pm the young man running the speaker was polite however they had NO lights on the outside to show they were open. The menu lights were off and when asked to turn them on so we could see the menu was told they didn t know how. The manager could be seen walking around as if she was annoyed that they had cars in the drive thru.. the lights you see are from the car behind me and my flash..

Date: a year ago

Review №120

Rating: 3

No cheese sauce. In case you were wondering

Date: a year ago

Review №121

Rating: 5

Yummy late night snack!!! Frostys are the best!!!

Date: a year ago

Review №122

Rating: 3

Date: a year ago

Review №123

Rating: 4

Date: a year ago

Review №124

Rating: 4

It is a pretty good place to eat the people were friendly and the food was served promptly

Date: a year ago

Review №125

Rating: 1

Rude drive thru attendant. No reason for the attitude when doordash drivers are just trying to do their job as well.

Date: a year ago

Review №126

Rating: 1

I ordered two baconators on the app, both had like one and a half pieces of bacon literally on a baconator with the word bacon in the title of the burger. When I called... the manager didnt offer any kind of resolution just essentially said sorry about you, we are running low and bacon so were trying to spread it out. And since I got a discount on the app she said that I was not eligible to have any kind of customer service or to resolve the issue at all I just have to live with my so-called baconator. Extremely unprofessional and uncaring. Location on South loop 289 Lubbock Texas.

Date: a year ago

Review №127

Rating: 1

Had to wait 30 minutes. Said they had to wait on buns. Oh and didnt have the sauce for our sandwiches. What a joke of a business

Date: a year ago

Review №128

Rating: 3

Messed up my order

Date: a year ago

Review №129

Rating: 5

Date: a year ago

Review №130

Rating: 4

My family all received fries that were gummy and a few were still frozen. It was as if the fryer oil wasnt hot enough. We were there just after a huge rush, so I took that into consideration. We also eat here frequently and they are honestly my favorite fast food restaurant. A few cold fries wont keep me from visiting again. PS. The burgers and chicken nuggets were great!

Date: a year ago

Review №131

Rating: 5

Date: a year ago

Review №132

Rating: 1

My Brother & I went into this location to have lunch. When we walked into the dining room , the floor from the door all the way to the restroom was greasy and slick. We alerted the staff and they just blew us off. my boot are not slipping! After using the restroom my brother decided that he no longer wanted to eat at this location. So upon exiting the building we were asked if we were going to eat ? I said no because my brother almost fell twice on their floor. Then a young man at the counter told us to just leave . Your floor is slick , someone is going to slip and fall, & you wanna be rude about it ! If this is the service you get at this location, I will just go to Whataburger! There s really one explanation for a greasy slick floor, they used the same mop head to mop the lobby as they do the kitchen ! Yup yup I am going to play that card , I was in Food service mgmnt. for many many years. Doubt anything will be done until someone slips and falls and gets hurt !

Date: a year ago

Review №133

Rating: 1

The employees here are terrible. The girl working the window was very rude. She for sure hated her job.

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 4

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 5

Date: a year ago

Review №138

Rating: 1

The people are ok but I went tonight and they gave me raw chicken. A quarter of a cutlet was raw and the Coke Zero tasted like axe body spray. It took 30 minutes but I didn t really care about the time because it was late and expected it to take a while because it was past 10pm.

Date: a year ago

Review №139

Rating: 4

They messed up on two items on our order. When my daughter went back in for the frostie, they forgot to give us. They made her feel uncomfortable.

Date: a year ago

Review №140

Rating: 1

Tried to make an order and the lady at the window very rude. Can you complete the order? This was at the new location off of South University in South Loop 289 tried to make the order, and the Lady was just really rude when you asked to keep with the owner, he just made her mad that you were there

Date: a year ago

Review №141

Rating: 5

Came through the drive thru yesterday. I had forgotten my wallet so asked that they hold my food while I ran home to get it. When I got back 15 minutes later my food was made fresh and the staff was nice. Came back again today at lunch and the guy working the drive thru was extremely professional and polite. Very pleasant experience.

Date: a year ago

Review №142

Rating: 5

Date: a year ago

Review №143

Rating: 5

Date: a year ago

Review №144

Rating: 1

Get it when they first open up at 10:30am (LUNCH).

Date: a year ago

Review №145

Rating: 5

Great customer service and cheap good quality food.

Date: a year ago

Review №146

Rating: 4

Date: a year ago

Review №147

Rating: 5

Date: a year ago

Review №148

Rating: 1

Inside service was rude I went through drive through and they forgot my wrap then when I went inside to get it no one acknowledged me with a welcome or let me get that for you. The young girl that was there then threw the bag in my hand and I think that s very unprofessional. To top it off there was a hair in my wrap. I m disgusted. Customer service overall not good I do not recommend this Wendy s off the loop in Lubbock

Date: a year ago

Review №149

Rating: 5

Fast yet precise. Great attitudes and great service.

Date: a year ago

Review №150

Rating: 5

Date: a year ago

Review №151

Rating: 5

Date: a year ago

Review №152

Rating: 5

Date: a year ago

Review №153

Rating: 5

Date: a year ago

Review №154

Rating: 4

Date: a year ago

Review №155

Rating: 1

-0 Closed @ 12:30 instead of 1:00 am like it says !! Just standing there turned off all the lights like nobody was there but was hiding in the back !

Date: a year ago

Review №156

Rating: 5

Date: a year ago

Review №157

Rating: 1

Asked for mayo packets didnt get it. The bun on the burger was harder then a brick, almost broke my childs teeth. Not satisfied at all

Date: a year ago

Review №158

Rating: 5

Great food and friendly staff.

Date: a year ago

Review №159

Rating: 1

Worst experience, I ve ever had at Wendy s. We had two orders and she said if you going to make it quick and she kept on giving us attitude the entire order. I would not recommend going here. It between 815-835 pm.

Date: a year ago

Review №160

Rating: 3

Date: a year ago

Review №161

Rating: 3

Delivery: Food was mediocre. Bun was super dry, old lettuce and tomato, fries stale. NEVER get the sour cream for a sour cream & chive potato...NEVER!!!! Its literally in the name of the item!!! Do better!!!

Date: a year ago

Review №162

Rating: 1

I went to order some lunch on my 30-minute lunch break. The employee came on and said, Can you please wait? My computer froze. So I waited 5 minutes and still nothing. So I drove around to check at the window. No one there! A vehicle was behind me as well and drove off as well. I drove across the street to McDonalds to order my lunch. It made me late for my lunch break. Im very disappointed.

Date: a year ago

Review №163

Rating: 5

Nice place good people and good food

Date: a year ago

Review №164

Rating: 5

Date: a year ago

Review №165

Rating: 1

This Wendys makes all of them look terrible. Pull up and wait 7 mins for the people in front of us to order not because they are busy or because they didnt know what they wanted (we can hear them complaining to each other about having to wait to order when no one else was in line) but because whoever is working the nights is LAZY. While in line behind a single car with no other vehicle at the window we sit 7 mins before they even ask the people in that car order when your ready then we pull up and are told be with you in a min 6 mins later realizing they are not even taking anyone order until they have made the prior order and its been paid for and that person is now leaving the window. Then when i am propted to be able to order . The women gets loud and rude and tries to tell me how many of what i ordered. When they are running a 2 for 6 deal and all 4 people in the car ordered from the 2 for 6 menu and heard me order their food . We will not return to this location , nor will anyone from the other 3 families that were in my truck. Goodjob to your night shift for making this place what it is .

Date: a year ago

Review №166

Rating: 1

Updated - got food poisoning. Filing a complaint with the city and franchise owner. Too many bad experiences at this location. Sat in the drive for 25mins. Literally 5 employees in the store. And the food still came back cold.

Date: a year ago

Review №167

Rating: 5

Date: a year ago

Review №168

Rating: 1

Im sitting in drive thru with no people sitting behind me and they have asked 5 cars in a row to move forward, then the manager was rude about asking us to move. In fact demanded it when no one was behind me told me it was illegal to take a picture of rude manager as they took phones out and took video or pictures of me and my family then refused to give me a receipt saying I was refunded while they continuously threatened to call the police

Date: a year ago

Review №169

Rating: 5

Date: a year ago

Review №170

Rating: 1

Food was overcooked and dry almost burnt

Date: a year ago

Review №171

Rating: 1

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 1

This is the worse Wendy s I have ever been too. I placed an online order. The lady at the window was nice but they had me pull forward and wait the guy that brought the food at only said here s your food and walked off. I got home to find out they didn t make my burger anywhere near correct it was like they didn t even read how to make it. I ordered two sugar cookies and received two chocolate chip cookies that were too hard to eat. Choose somewhere else to eat.

Date: a year ago

Review №174

Rating: 5

Date: a year ago

Review №175

Rating: 1

Sat in the drive through for 15 minutes and just kept being told to hold on. Never got to order

Date: a year ago

Review №176

Rating: 1

Haven t had Wendy s since this location opened up and today reminded me why. I will never understand why you are asked to wait and the food still be cold and fries soggy! The people taking the order and handing out the order are so friendly! 5 star for that part of service but on the quality part -5 stars if possible.. HUGE FAIL!!!! That s $30+ wasted thanks Dave and wend founders of Wendy s lol

Date: a year ago

Review №177

Rating: 5

Date: a year ago

Review №178

Rating: 2

The food here is great, but I am really annoyed at ALWAYS (not just once in awhile, but EVERY single time) being asked to pull into a parking space even when I go through the drive-thru and Im literally the only person in line. I could understand if there were people in line behind me, but it doesnt make any sense when Im the only person in line. If I wanted to order food and wait in a parking spot, Id go to Sonic. This is supposed to be FAST food. Its a drive-thru, not a drive-and-go-park.

Date: a year ago

Review №179

Rating: 4

Date: a year ago

Review №180

Rating: 3

Too expensive ,

Date: a year ago

Review №181

Rating: 5

Date: a year ago

Review №182

Rating: 1

This is repeatedly always the worst Wendy s I ve ever visited. The fries are always stone cold and soggy. Last time I went, the soda machine was out and we re handing out cans, however willingly charged us for multiple upsized drinks and gave us one can regardless of what was charged.

Date: a year ago

Review №183

Rating: 5

Date: a year ago

Review №184

Rating: 5

Date: a year ago

Review №185

Rating: 5

There meat was old and hard and our order had to be remade twice.

Date: a year ago

Review №186

Rating: 5

Date: a year ago

Review №187

Rating: 4

Date: a year ago

Review №188

Rating: 5

Date: a year ago

Review №189

Rating: 1

Been here will over a dozen times and its always extremely slow, no matter how busy. They tell you to pull up or go park in a spot even if youre the only one there. Theyve gotten my order wrong 3 times now. Ill happily go out of my way to the Wendys on 82nd or 19th if I want it.

Date: a year ago

Review №190

Rating: 3

Date: a year ago

Review №191

Rating: 1

We were the only dine in customers, and we still recieved horrible service. There were minimal cars in the drive in, so they werent very busy inside or out so there is no excuse why the dine in area was completely filthy with dirty tables and food all over the floor. Coke and condiment station was sticky and dirty. Horrible and ridiculous.

Date: a year ago

Review №192

Rating: 5

Great experience with the staff and tasty food Parking: Plenty of spaces available Food : 5/5 |

Date: a year ago

Review №193

Rating: 5

Date: a year ago

Review №194

Rating: 5

Date: a year ago

Review №195

Rating: 1

Look at this bullsh!t! Cold as hell and with expired lettuce. I didnt even eat the item cause it was still pink inside between the meat. Wendys have terrible service and NEEDS A HEALTH INSPECTOR TO SHUT IT DOWN IMMEDIATELY!!!!

Date: a year ago

Review №196

Rating: 2

I will never come back. My fries and burger were cold. The last four times I ve gone the price of the same food is different and you never get a receipt. This is unacceptable, too many other places you can go to eat in Lubbock.

Date: a year ago

Review №197

Rating: 5

Date: a year ago

Review №198

Rating: 5

Fabulous staff

Date: a year ago

Review №199

Rating: 5

Delicious as usual. Will be returning!

Date: a year ago

Review №200

Rating: 3

Person taking our order was rude and inpatient.

Date: a year ago