Schlotzsky's

Review №1

Rating: 1

Had an order delivered from app and it was missing an item. I called store and manager said he couldnt refund me for the item all he could do was give me one if I drove there to pick up or put one on my next order. This is ridiculous.

Date: a week ago

Review №2

Rating: 4

Date: a month ago

Review №3

Rating: 1

Had terrible service. Completely tried to give me my order with an item missing. Had to go back and they said we dont have that item....okay but you didnt give me a refund or offer me something else? No you just didnt say anything. Then got home and the other items in my order were completely wrong as well. Ladybwas rude and acted like she didnt care at all. Never going back there

Date: a month ago

Review №4

Rating: 5

Date: a month ago

Review №5

Rating: 5

Wish I can get by more often.

Date: a month ago

Review №6

Rating: 5

Love Schlotzskys!

Date: a month ago

Review №7

Rating: 4

Ordered takeout sandwiches and they were quick and order was hot and right. Would have been better service marks but I had to circle for the chips they forgot.

Date: a month ago

Review №8

Rating: 5

They always do a great job with my gluten free sandwich... The only thing is that since the gluten free buns are more dry and absorb the sauces that are put on the bun.. I recommend maybe just a tad bit more sauce ... Or next time Ill ask for some on the side! Thank you for never making me sick!!! Dietary restrictions: Gluten free restrictions

Date: 2 months ago

Review №9

Rating: 4

I love

Date: 2 months ago

Review №10

Rating: 5

Store is super clean and the young man at the cash register had the best attitude. The cookies were very fresh and I got my order fast!

Date: 2 months ago

Review №11

Rating: 5

Ive always loved Schlotzkys sandwiches

Date: 2 months ago

Review №12

Rating: 5

Got to have my sandwich! Great food.

Date: 2 months ago

Review №13

Rating: 5

Yummy pizza

Date: 2 months ago

Review №14

Rating: 4

Date: 2 months ago

Review №15

Rating: 5

Always a great experience! Great food and great people.

Date: 3 months ago

Review №16

Rating: 3

More cheese please. All the meat is great!! Just need more cheese, good cheese, no imitation

Date: 3 months ago

Review №17

Rating: 5

Date: 3 months ago

Review №18

Rating: 5

Date: 3 months ago

Review №19

Rating: 1

Will not be returning to the Longview location after witnessing several employees who all seemed to be under the influence of drugs. The staff was very frantic and confused though they weren t busy at all. The employee who took our order and serviced the window was visibly out of it and moving frantically. Two employees stood at the window bobbling our food back and forth before finally opening it to ask we received the child s drink, which we hadn t, then they proceeded to give us a large drink for our 2 year old.. as if they had already forgot that it was for a kid. Very sketchy atmosphere all around

Date: 4 months ago

Review №20

Rating: 5

Date: 4 months ago

Review №21

Rating: 5

Date: 4 months ago

Review №22

Rating: 5

Great Sandwichs

Date: 4 months ago

Review №23

Rating: 5

Date: 4 months ago

Review №24

Rating: 1

Date: 5 months ago

Review №25

Rating: 5

Date: 5 months ago

Review №26

Rating: 5

Date: 6 months ago

Review №27

Rating: 5

Date: 6 months ago

Review №28

Rating: 5

Love their original sandwich. The bread lately seems old and hard.

Date: 6 months ago

Review №29

Rating: 2

Not only will i be calling the store the first chance i get on monday but im also going to leave a public review. Ms.Patty was EXTREMELY rude, I placed an online order, an original sandwich, chips, brownie and a dr.pepper. When i arrived at the store i went through the drive through for pick up since that is what i chose to do on the WEBSITE. When i got to the speaker i told them i had a pick up order and was told to pull around, upon reaching the window Ms.Patty sated my order was not there in their end so i showed her the email confirmation and told her that i could give her the order number if that would help and her response was well we don t have it so you need to go somewhere else even AFTER offering to give her the order number verify i had an order placed online. After a couple of second of Ms.Patty and i going back and forth on the fact i had a confirmation as well as an order number she had seen i asked for a manager and to my surprise she was a manager so i asked for someone higher up and that was not available. Another very sweet lady ( i didn t catch her name) came over and verified that i had and order and that lady that saw the email and everything made sure i got my order. After waiting for 5-8 minutes i finally got my order from a nice gentleman and a very passive aggressive lady (not the same one before who saw the order) when opening the window the other lady said this her? in a very rude manner that i did not appreciate but the younger gentleman had a purple and white letterman looking jack on was very polite. Now i have worked in customer service my entire life and if i would have EVER spoken to a customer, especially a paying customer like that I would have lost my job on the spot with no hesitation no matter my position or how long i had been with the company, i have never had this problem at this establishment, normally it is a very polite experience and i ALWAYS order online. Ms.Patty needs a reality check and a retraining on customer service. And like i mentioned i will be contacting the store owner on monday as well.

Date: 6 months ago

Review №30

Rating: 5

Date: 6 months ago

Review №31

Rating: 5

Good crew. Tasty menu. Great for lunch.

Date: 6 months ago

Review №32

Rating: 5

Great clean restuarant serving quality food by a sweet, efficient staff.

Date: 6 months ago

Review №33

Rating: 4

Date: 6 months ago

Review №34

Rating: 5

Date: 7 months ago

Review №35

Rating: 5

Date: 7 months ago

Review №36

Rating: 3

Date: 8 months ago

Review №37

Rating: 4

Expired chips. Called and Cindy confirmed. Great sandqich with fresh veggies, perfect amount of sauces, tasty bread.

Date: 8 months ago

Review №38

Rating: 5

Date: 8 months ago

Review №39

Rating: 5

Date: 8 months ago

Review №40

Rating: 3

This location does not honor senior discount , I will no longer do business with them!!!

Date: 9 months ago

Review №41

Rating: 3

I normally have a good experience here but today I called in an order arrived within 30 mins to get my order . I get here and lady tells me the person that took my order never sent it back to get made

Date: 9 months ago

Review №42

Rating: 5

Date: 9 months ago

Review №43

Rating: 4

I love it I recommend it

Date: 9 months ago

Review №44

Rating: 1

Drive through - Large Original - Two slices of meat on the sandwich with a small amount of lettuce and a little smidgen of cheese. The bread was dry had a strange texture. It was inedible. It was unbelievably bad. This place used to be great. Never going back.

Date: 9 months ago

Review №45

Rating: 5

Date: 9 months ago

Review №46

Rating: 5

Date: 10 months ago

Review №47

Rating: 1

Great food but horrible service.

Date: 10 months ago

Review №48

Rating: 5

Date: 10 months ago

Review №49

Rating: 5

The staff was super nice . Not busy. I think a lot of people overlook this place

Date: 10 months ago

Review №50

Rating: 5

Date: 10 months ago

Review №51

Rating: 5

Always so good

Date: 10 months ago

Review №52

Rating: 5

Date: 10 months ago

Review №53

Rating: 4

Cozy place for unique sandwiches on big sourdough buns. Back open after the fire and remodel.

Date: 11 months ago

Review №54

Rating: 5

Date: a year ago

Review №55

Rating: 5

Date: a year ago

Review №56

Rating: 5

Date: a year ago

Review №57

Rating: 1

I wish I could leave a no star review. Ordered and paid in full for food on Schlotzskys app,chose delivery option and never received food. The lady manager at the store stated that there was nothing she could do to help. No food and no refund

Date: a year ago

Review №58

Rating: 5

I have never had a bad sandwich from Schlotzskys. I have eaten at the one in Terrell several times, always good. This is only the second time I have eaten here at this one. As always good. The one in Terrell seems to put more meat or whatever you order on their sandwich. The one here was just fine. The lady that took our order was very nice and gave us the senior discount without asking. Give them a chance.

Date: a year ago

Review №59

Rating: 4

one of my favorites places to eat. Bread is awesome.

Date: a year ago

Review №60

Rating: 3

I ordered through the app for delivery . I ordered a medium original, a large coke, a kids meal with a drink and a cookie. The food was doordashed. I noticed a drink was missing but the doordashed was already gone. I looked in the bag and the cookie was missing. So I called Schlotzsky s. I explained what was missing. She said we don t deliver . But I told her I ordered through the Schlotzsky s app and it offered delivery as an option and that it was delivered by door dash. She told me that s a doordash problem. I explained that I ordered through SCHLOTZSKYS. She then said I m pretty sure the doordasher has the order. I told her that I didn t go through doordash and she was already gone. She told me to come get a drink and cookie. I explained I was at the hospital with my husband which is why I couldn t leave. She then said uh well what do you want ME to do? I told her either have someone bring the missing items or refund me for them.

Date: a year ago

Review №61

Rating: 5

Always love this place

Date: a year ago

Review №62

Rating: 5

Date: a year ago

Review №63

Rating: 5

Date: a year ago

Review №64

Rating: 5

Date: a year ago

Review №65

Rating: 1

Orders at the drive through. They could not find our order. Waited over 30 minutes for 4 flatbreads and pizza. What the heck. Come on guys. Get it together!!

Date: a year ago

Review №66

Rating: 5

Date: a year ago

Review №67

Rating: 5

Date: a year ago

Review №68

Rating: 1

I went up to schlotskys a couple of weeks ago and was horrified to hear from the back someone saying a homophobic slur, when I asked another employee who that was I was told the manager that day, I didnt get her name but she was a medium sized mixed woman. If you are in the LGBTQ community I wouldnt recommend going there.

Date: a year ago

Review №69

Rating: 4

Good

Date: a year ago

Review №70

Rating: 5

Great

Date: a year ago

Review №71

Rating: 4

Date: a year ago

Review №72

Rating: 4

Date: a year ago

Review №73

Rating: 5

Awesome place best food in towm Vegetarian options: All the good stuff Parking: Very accessible Kid-friendliness: Great place to bring the whole family

Date: a year ago

Review №74

Rating: 4

Pricey but good tasting.

Date: a year ago

Review №75

Rating: 5

Date: a year ago

Review №76

Rating: 1

First time eating at this location, and last time. Bread was very stale and hard, hardly any meat on the sandwich, just a lettuce sandwich with a peice of ham basically. This was at lunch time, when everything should have been fresh.

Date: a year ago

Review №77

Rating: 5

Date: a year ago

Review №78

Rating: 5

Great sandwiches!!!

Date: a year ago

Review №79

Rating: 5

They have some great sandwiches. It was the 1st time Ive ever been to a Schlotzskys. They have some wonderful employees, and the sandwiche I had was great. I absolutely loved the bread!!!

Date: a year ago

Review №80

Rating: 5

I always expect the best from Schlotzskys. This time I got a half in half combination plate and a salad. Everything was delicious and fresh. I brought the salad to work the next day as planned, and my colleagues just oohed and ahed!

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 5

Bomb sammys

Date: a year ago

Review №83

Rating: 4

I had trouble using Schlotzskys ill-conceived rewards section on their app. Luckily, the staff was very helpful and patient in helping me navigate it. I almost lost my reward. Actually, I had already lost one. The app was saying I needed to turn on my GPS, but it was already on!!!! I had to leave the section where you redeem..... Anyway, the app sucks. The staff and the food were awesome.

Date: a year ago

Review №84

Rating: 4

Im back.

Date: a year ago

Review №85

Rating: 5

Food is always amazing here; never disappointed when I leave except for when I dont leave with leftovers!

Date: a year ago

Review №86

Rating: 5

Date: a year ago

Review №87

Rating: 4

Date: a year ago

Review №88

Rating: 4

Date: a year ago

Review №89

Rating: 5

Date: a year ago

Review №90

Rating: 5

Im not a big bread eater but enjoy the sandwiches here! Their salads are good too!

Date: a year ago

Review №91

Rating: 1

I truely am not a good candidate to review a sandwich shop! I was merely an errand runner.

Date: a year ago

Review №92

Rating: 5

Date: a year ago

Review №93

Rating: 5

Date: a year ago

Review №94

Rating: 5

Quick and easy.

Date: a year ago

Review №95

Rating: 5

Amazing food

Date: a year ago

Review №96

Rating: 5

Never fails with Schlotzsky s.

Date: a year ago

Review №97

Rating: 5

love this place. hot n fresh made. wish the bread Texted like it used to.

Date: a year ago

Review №98

Rating: 5

My favorite sandwich shop, mostly because of their fresh baked bread.

Date: a year ago

Review №99

Rating: 5

I swear Francine is probably the most helpful person thats lotskys Ive ever met she was very friendly and made sure I had everything I needed with my order will definitely be coming back

Date: a year ago

Review №100

Rating: 5

Awesome service, clean place and excellent food! My food stop of choice every time I m in Longview from Louisiana. Highly recommend this place!

Date: a year ago

Review №101

Rating: 5

Best sandwich shop around they beat Whataburger McDonalds and all them hands down their buns are all made fresh every morning in house highly recommend if youve never been there or had them

Date: a year ago

Review №102

Rating: 5

Great sandwich. Don t get the brownie.

Date: a year ago

Review №103

Rating: 2

Sandwich not good and the soup was barely warm

Date: a year ago

Review №104

Rating: 3

Ordered a Cobb salad that was plain as day and I alsoordered a turkey avocado salad and sandwich and it was not tasty at all had no flavor then I forgot my chips its only good thing was I got a free drink

Date: a year ago

Review №105

Rating: 1

Date: a year ago

Review №106

Rating: 2

They no longer have rye bread. They no longer have pastrami Ruben.

Date: a year ago

Review №107

Rating: 3

Date: a year ago

Review №108

Rating: 4

Date: a year ago

Review №109

Rating: 5

Date: a year ago

Review №110

Rating: 4

Date: a year ago

Review №111

Rating: 5

Date: a year ago

Review №112

Rating: 2

Date: 2 years ago

Review №113

Rating: 5

Hadnt been there in a long time. Yet it was as delicious as I remember, and the staff ACTUALLY have a great attitude!

Date: 2 years ago

Review №114

Rating: 4

Date: 2 years ago

Review №115

Rating: 2

you forgot the chicken in my drive-thru Chicken Caesar Salad I paid for the chicken I love the chicken. I sure hope that was an accident.

Date: 2 years ago

Review №116

Rating: 4

I loved my sandwich!! Very good! Will be back

Date: 2 years ago

Review №117

Rating: 5

Date: 2 years ago

Review №118

Rating: 5

Date: 2 years ago

Review №119

Rating: 5

Date: 2 years ago

Review №120

Rating: 4

Date: 2 years ago

Review №121

Rating: 1

They said they do delivery on their website so I ordered delivery for 2 meals. I was then texted by Doordash, not Schlotskys twice that my order would be delivered. Didnt think much of it until Doordash texted me at the time of delivery and said the order had been canceled and to contact Schlotskys. I did not cancel the order. I called Schlotskys and they said they received the same message. They said I would need to come pick up my food which is not possible at this time. They do not deliver their food. Their website is misleading at best. Delivery is outsourced and apparently unreliable. And, my card was charged in full. Not sure what to do to get a refund other than continue to call Schlotskys. What a pain!!!!! 8/15/22 update: I was charged full price including delivery fee from Schlotskys. They were paid in full for nothing... no food, no delivery, no solution!

Date: 2 years ago

Review №122

Rating: 5

Lv there original sandwich

Date: 2 years ago

Review №123

Rating: 5

Date: 2 years ago

Review №124

Rating: 5

Always delicious.

Date: 2 years ago

Review №125

Rating: 5

Date: 2 years ago

Review №126

Rating: 4

Great staff, surprisingly fast for the constant crowd... Its good..The calzones are .

Date: 2 years ago

Review №127

Rating: 4

First time in a long time but will definitely come back.

Date: 2 years ago

Review №128

Rating: 4

Date: 2 years ago

Review №129

Rating: 1

A couple of months ago, I would have rated Longview schlotskys 5 star. Since then, every-time I ve bought a sandwich, the quality has gone down. Today I got a sandwich, took forever in drive through line (1:40 pm) The teenage boy at drive through was flat. No welcome or thank you. Training on customer service is definitely needed! AND my sandwich was flat cold. What s happening with this location??? Gilmer Schlotskys is so much better!!!

Date: 2 years ago

Review №130

Rating: 5

Date: 2 years ago

Review №131

Rating: 5

Date: 2 years ago

Review №132

Rating: 4

Date: 2 years ago

Review №133

Rating: 5

The BEST

Date: 2 years ago

Review №134

Rating: 4

Nice change of pace to the Average sandwich.

Date: 2 years ago

Review №135

Rating: 2

No rye bread. Only bread choices: sourdough or sourdough. Very disappointing

Date: 2 years ago

Review №136

Rating: 4

Date: 2 years ago

Review №137

Rating: 5

Date: 2 years ago

Review №138

Rating: 5

Had a hankering for Schlotzkys, as we had not had any in a long time. We were in town helping my in-laws move. Service was fast and food excellent. Great job by the team.

Date: 2 years ago

Review №139

Rating: 5

Date: 2 years ago

Review №140

Rating: 4

Date: 2 years ago

Review №141

Rating: 5

Great sandwich. Love the turkey club.

Date: 2 years ago

Review №142

Rating: 4

Good food fast

Date: 2 years ago

Review №143

Rating: 2

Before it burned down, it was almost always superb. Afterwards, I tried it right after it opened. Order was wrong and the bread was nearly burnt. I tried again today, thinking and hoping it would be better. It was wrong, super dry and took 15 minutes for two sandwiches and I had to go back because I was not given the chips or cookies I paid for. Save the disappointment and go to Kilgore or Gilmer. Never had an issue there.

Date: 2 years ago

Review №144

Rating: 5

Date: 2 years ago

Review №145

Rating: 5

Date: 2 years ago

Review №146

Rating: 3

Disappointed they no longer serve the Pastrami and Swiss o Rye. That was the best sandwich on the menu.

Date: 2 years ago

Review №147

Rating: 4

Date: 2 years ago

Review №148

Rating: 5

Date: 2 years ago

Review №149

Rating: 4

They forgot part of my food until I brought it to there attection

Date: 2 years ago

Review №150

Rating: 4

Great hot sandwiches. A good representation of the Schlotzskys brand. Drive thru, carry out, indoor seating available. (For around 30 people) Food is prepared after ordered, ultra-fresh, hand carried out by the cooks. Quick service, Fast enough for a 1 hour lunch break, maybe not if you are in a big hurry.

Date: 2 years ago

Review №151

Rating: 5

You cant get a sandwich anywhere better than a Schlotskys Orignial. YOU ARE RIGHT

Date: 2 years ago

Review №152

Rating: 5

Food foods

Date: 2 years ago

Review №153

Rating: 5

Good sandwiches and friendly staff

Date: 2 years ago

Review №154

Rating: 2

CHECK YOUR ORDER BEFORE YOU LEAVE THE DRIVE-THRU!! They dont pay attention to your order.

Date: 2 years ago

Review №155

Rating: 5

Excellent sandwiches for something unique and different

Date: 2 years ago

Review №156

Rating: 5

Date: 3 years ago

Review №157

Rating: 5

Great salad

Date: 3 years ago

Review №158

Rating: 5

Great pizza.

Date: 3 years ago

Review №159

Rating: 5

Date: 3 years ago

Review №160

Rating: 5

Favorite sandwich place everrrr

Date: 3 years ago

Review №161

Rating: 4

Pricey but good food

Date: 3 years ago

Review №162

Rating: 2

I was shocked that I had to purchase a bottle of their original sauce, as I was informed after I received my order, that they no longer carry their own sauce in the packets to go.

Date: 3 years ago

Review №163

Rating: 5

Very professional staff and the dine in is very clean too!

Date: 3 years ago

Review №164

Rating: 5

Date: 3 years ago

Review №165

Rating: 3

If you got eat a sandwich schlotzskys is the place.

Date: 3 years ago

Review №166

Rating: 4

They now have Ghost Pepper sauce. Yellow Bird, I think. The sandwich and Flatbread were great, as usual.

Date: 3 years ago

Review №167

Rating: 5

Ate the broccoli soup till my mouth healed from extraction, the soup was delish

Date: 3 years ago

Review №168

Rating: 1

Date: 3 years ago

Review №169

Rating: 5

Good food

Date: 3 years ago

Review №170

Rating: 5

So so happy this is open again! I have been at least once a week for lunch, theyre always busy but it is still fast and delicious!

Date: 3 years ago

Review №171

Rating: 5

Date: 3 years ago

Review №172

Rating: 5

Loved the new store. Glad you guys are back open.

Date: 3 years ago

Review №173

Rating: 5

Welcome Were open I just started last week love my new job and the people I work with GOD BLESSED THIS STORE so come try us out thanks

Date: 3 years ago

Review №174

Rating: 5

Date: 3 years ago

Review №175

Rating: 5

Best sandwiches in town

Date: 3 years ago

Review №176

Rating: 5

Date: 3 years ago

Review №177

Rating: 2

I don t know if they changed the pizza recipe or something but it does not take the same. The sauce taste like something from Walmart and not what it used to be. Sad because I waited for it to reopen

Date: 3 years ago

Review №178

Rating: 5

I love this place. Ownership and management is awesome. Food is always fresh and delicious. I cant wait for them to reopen.

Date: 3 years ago

Review №179

Rating: 4

Date: 3 years ago

Review №180

Rating: 5

Date: 3 years ago

Review №181

Rating: 4

Date: 3 years ago

Review №182

Rating: 5

Date: 3 years ago

Review №183

Rating: 3

Date: 3 years ago

Review №184

Rating: 5

Date: 3 years ago

Review №185

Rating: 1

Send you a coupon for a free sandwich and then says they re not a participating location. Update 12-2020 Guessed they burned me... think I have gone back 2 times in 2 years.

Date: 3 years ago

Review №186

Rating: 5

Great

Date: 3 years ago

Review №187

Rating: 5

Went to Schlotzskys a few hours ago. Was greeted by a very friendly Lady ! Worked there many yrs. Sorry, forgot her name. Got my order Perfect. Fast Service. Highly recommend other folks to go there. Merry Christmas. Cathy Allred.

Date: 3 years ago

Review №188

Rating: 5

Love it!

Date: 3 years ago

Review №189

Rating: 5

Date: 3 years ago

Review №190

Rating: 4

Like sandwiches very much.

Date: 3 years ago

Review №191

Rating: 4

My name is Aaron and Im a delivery driver for Uber Eats. Im in this place often. Fast friendly service and Im never waiting long. My favorite is the California avocado flatbread pizza. Order from Schlotzskys off your Uber Eats app and I guarantee I will deliver your food the exact way I would want my food delivered.

Date: 3 years ago

Review №192

Rating: 5

Date: 3 years ago

Review №193

Rating: 5

Date: 3 years ago

Review №194

Rating: 5

Great place for a very great and tasty sandwich.

Date: 3 years ago

Review №195

Rating: 5

Everybody loves Schlitzkys

Date: 3 years ago

Review №196

Rating: 4

Date: 3 years ago

Review №197

Rating: 5

Yummy but sandwiches are getting smaller while prices don t!

Date: 3 years ago

Review №198

Rating: 5

Always my favorite sandwich! I visit whenever I come to Texas. The original is the most perfect sandwich ever invented.

Date: 3 years ago

Review №199

Rating: 5

Date: 3 years ago

Review №200

Rating: 4

Date: 3 years ago