Kroger

Review №1

Rating: 5

Date: a month ago

Review №2

Rating: 1

Every time I visit this place it is a bigger train wreck. I went in to see if they had what I was looking for and there were about 5 corporate bosses standing outside looking like they did not know there head from a hole in the ground. They did not have what I was looking for I had my daughter in the cart and I went out the door where people come in the shopping cart wheels locked up so I could not leave like I was stealing something this a joke if you are the only adult and this happens and you have a bunch of kids with you this is a clown show they make it more complicated to leave with a family now you have to juggle your family across the parking lot without a cart. Kroger is a diper fire its cheaper and easier to take your business to Walmart ZERO STARS FOR YOU KROGER you do not deserve the one star that this review makes you do

Date: a month ago

Review №3

Rating: 5

We drive an hour one way just to shop at Kroger. The grocery stores around where we live are around 1$ or more more expensive per product, and Krogers quality of meat, the Nolan Ryan brand is a good quality brand. This store is older, one can tell however the employees are always nice and very helpful. And the Kroger points program really saves on fuel price also.

Date: a month ago

Review №4

Rating: 2

Date: 2 months ago

Review №5

Rating: 2

Date: 2 months ago

Review №6

Rating: 3

Good sales if you can figure them out. Cashiers and carry out baggers are nice and courtious. Slow check out times. Con: purchase product a few times and then never stocked again, like Walmart. Runs out of sale items 1st day. Deli chicken is no longer good.

Date: 2 months ago

Review №7

Rating: 5

Date: 2 months ago

Review №8

Rating: 5

They had everything i was looking for

Date: 2 months ago

Review №9

Rating: 5

Date: 3 months ago

Review №10

Rating: 4

Very helpful friendly employees. But are higher price on lots of things than other places

Date: 3 months ago

Review №11

Rating: 5

Date: 3 months ago

Review №12

Rating: 5

Date: 3 months ago

Review №13

Rating: 5

This store has very good prices and you get more deals if you use the coupons

Date: 4 months ago

Review №14

Rating: 5

Date: 4 months ago

Review №15

Rating: 5

Longview was clean, and the employees were nice and knowledgeable

Date: 4 months ago

Review №16

Rating: 5

Date: 4 months ago

Review №17

Rating: 4

Yeah finally a Kroger that has Boars Head!!! Its a special treat!! We go out of our way to make the trip just for this!! Nice assortment of crackers and cheeses too!

Date: 4 months ago

Review №18

Rating: 1

Usually I am a fan of Kroger but this last visit I was treated as if I had stolen something when i did nothing wrong. I do not need your kiosk flagging me down when I did nothing wrong and then the customer service lady staring at me the entire time I finish checking out, even trying to look into my wallet as I reached for my card. If you are so worried about thieves, ma g be pay your employees and do away with self check out but stop treating others as if theyre inherently trouble makers and thieves just because they have chosen to spend their hard earned money with Kroger. I for one will no longer spend about a grand a month there, instead Ill be going to Brookshire brothers

Date: 5 months ago

Review №19

Rating: 5

Date: 5 months ago

Review №20

Rating: 5

Date: 5 months ago

Review №21

Rating: 1

Adding an update for the baffonery. Contact someone above the store manager if youre having issues with employees. Implement more drug test or fire the management. If employees feel comfortable with harassing or openly profiling customers, maybe management is the problem. Is this the streets or a place of business? Ghetto Dont trust the manager Michael. He encourages and condones it

Date: 5 months ago

Review №22

Rating: 3

Love their variety but shopping without their loyalty membership is strictly for the wealthy. Checkout with the app and clipped coupons is really confusing. If you dont do it just right, you wont get the discounts. It seems to be a multi-step process you have to figure out on your own.

Date: 5 months ago

Review №23

Rating: 5

Its great to see more South American foods, the diverse products Krogers carries has been more and more pleasant. Great for more people of East Texas to try and enjoy!

Date: 5 months ago

Review №24

Rating: 5

Date: 5 months ago

Review №25

Rating: 5

Date: 5 months ago

Review №26

Rating: 4

Well stocked shelves, a variety of products, and a very clean store. Prices seemed higher than some other grocery stores in the area, though.

Date: 5 months ago

Review №27

Rating: 5

Date: 5 months ago

Review №28

Rating: 4

Date: 5 months ago

Review №29

Rating: 2

The self checkout system is outdated and difficult to use to get your store discounts!

Date: 5 months ago

Review №30

Rating: 1

Is it possible to give a -5 star review? Maybe not, but here goes. I have been to Krogers all across the U.S, while traveling for work. I absolutely love Krogers, especially the Krogers Marketplace. Moved here to Longview 3 years ago and WOW!!! This is THE WORST Krogers I have ever been to. Customer service, here, is non-existent (minus about 4 employees who have highly exceptional customer service skills: Jamoya, Bryan, Danny, Troni and miss Deborah). The rest? Horrible! Will talk to you as if you are supposed to know the answer to what you are asking (only because they dont know the answer and want to deflect onto you). They will rush you to leave the store starting about 2 hours before closing (they over do it on the P A system every 15 seconds letting you know they will be closing and you will be stuck out if you dont hurry and grab only what you need before closing... Nowhere else has that ever been done!!). Store is just as ghetto as any Walmart from the big cities. If you want to know what a real Krogers looks like and how it is ran, visit the one in Saginaw, TX located at 4750 W Bailey Boswell Rd, Fort Worth, TX 76179. They are the best one I have ever been to (and I lived there for years). There is an older lady who will practically stand behind you and constantly ask you if you are ok and ask if you need help, every 2 seconds... and there is another older lady who is a real you know what. She nags and complains about any and every one and thing. All day long and all night long (depending on the shift she is working). She threatens customers to close the store down because she doesnt feel good, or if she starts crying out of nowhere and tells everyone her problems... makes it to where nobody wants to go there. She has her picks and lets only a certain group of people steal right in front of her and lets them walk out... meanwhile, as soon as they walk out, she literally tells the rest of us at self checkout how they were stealing and didnt care about the store and how if she would have known, she would have called the cops... and when asked why she let them do it (we all have seen her allow it), she goes into victim mode and starts a whole other rant. smh... The meats are nassssty!!! I know a great steak (I am a chef)... and their meat is super low-end and gross. Bought meat from there 1 time and cooked my steak medium rare... with a slight sear to it (2-2 1/2 min on each side) with butter. I did one of there steaks that way and it came out super dry, gray and tasteless. Never again will I ever buy any meat products from them. They use dye to make their meats look fresh.... but it most definitely is not. Well just say it is on the line between growing something inside it and decaying. They add dye and wrap it up again and sell it. I have seen it with my own eyes. Krogers Corporate needs to shut this location down completely.... because this town does not deserve one. At all.

Date: 6 months ago

Review №31

Rating: 5

Date: 6 months ago

Review №32

Rating: 5

Always a nice experience

Date: 6 months ago

Review №33

Rating: 4

1 checker. l will not self check $200 + in groceries and bag them myself. selfess company profits over the customer service. bad policies. bad results. wonder why so many problems happens in store hourly. wasted energy on wasted stock holders profits. non Christian company with no Christian morals.Or they dont read the bible and follow it. But what you gonna do. Its walmart. But we all say god bless and we go to target.

Date: 6 months ago

Review №34

Rating: 4

Date: 6 months ago

Review №35

Rating: 5

Date: 7 months ago

Review №36

Rating: 5

This is still one of my very favorite places to buy groceries. I always find excellent deals.

Date: 7 months ago

Review №37

Rating: 3

Always clean and friendly staff, but I hate the price games they play.

Date: 7 months ago

Review №38

Rating: 5

I needed a vitamin that was good for my age. I went to the pharmacy clerk and she told the pharmacist. She immediately came out and told me what to get and where also if I didnt find it to let her know. If this pharmacy was on my insurance list I would transfer all my prescriptions to it because of her customer service. I never felt like I was being rushed or she was too busy although she was she still took time to help me, legendary customer service.

Date: 7 months ago

Review №39

Rating: 5

Date: 7 months ago

Review №40

Rating: 5

Date: 7 months ago

Review №41

Rating: 5

Date: 7 months ago

Review №42

Rating: 3

Older store that needs to be replaced with a modern Signature Kroger that has a bright open spacious welcoming environment. This one is small, cluttered, and feels smaller going down aisles that have the pickup order employees and their large shopping container bins dueling for product.

Date: 7 months ago

Review №43

Rating: 5

Easy to find what you need

Date: 8 months ago

Review №44

Rating: 3

Date: 9 months ago

Review №45

Rating: 5

Dell from Kroger curbside Longview is awesome! As well as the other guy, didn t get his name. Thank you Dell for your kindness.

Date: 9 months ago

Review №46

Rating: 3

I went in there and all of the stuff is out of date and not rotating properly

Date: 9 months ago

Review №47

Rating: 5

Allie from the Deli was perfect help!! Outstanding service !!

Date: 9 months ago

Review №48

Rating: 4

Date: 10 months ago

Review №49

Rating: 4

Date: 10 months ago

Review №50

Rating: 5

Date: 10 months ago

Review №51

Rating: 2

I gave their sushi a try and I know I have high standards when it comes to sushi but come on guys I ve never had grocery store sushi that terrible. The rice was crunchy and tasted like they used way too much water and then poured off the excess at the end and that just ruined it for me the rice is the most important part of the sushi messing up the rice makes the whole roll terrible. Sorry guys just being honest everything otherwise was good.

Date: 10 months ago

Review №52

Rating: 5

Great store

Date: 11 months ago

Review №53

Rating: 5

Kroger is the best!!!

Date: 11 months ago

Review №54

Rating: 4

Date: 11 months ago

Review №55

Rating: 4

It didnt have their store brand of chili that I like

Date: 11 months ago

Review №56

Rating: 4

The wine section is disorganized. But its an ok store. The staff are very friendly and helpful.

Date: a year ago

Review №57

Rating: 5

Date: a year ago

Review №58

Rating: 3

I used to love the sushi here, but the last few times I bought it the rice was hard and stale.

Date: a year ago

Review №59

Rating: 2

gas sign prices on McCann/spur is not prices at pump. update they fixed that sign

Date: a year ago

Review №60

Rating: 5

Allie from the deli was extremely patient and kind while I was trying to make up my mind

Date: a year ago

Review №61

Rating: 5

Allie from the Deli was perfect help!! Outstanding service !! She was extremely helpful and was the sweetest person ever!! I absolutely adore her! Can t wait too see her again!

Date: a year ago

Review №62

Rating: 5

Date: a year ago

Review №63

Rating: 5

Date: a year ago

Review №64

Rating: 5

Date: a year ago

Review №65

Rating: 5

Date: a year ago

Review №66

Rating: 4

Date: a year ago

Review №67

Rating: 5

Very convenient and Reasonable prices

Date: a year ago

Review №68

Rating: 5

Clean and well organized and stocked up with all items at all times

Date: a year ago

Review №69

Rating: 1

Closed door 10 min before closing

Date: a year ago

Review №70

Rating: 5

This is great I just hope these arent bad pictures cause all I see is casino pictures of the gaming I play

Date: a year ago

Review №71

Rating: 4

Date: a year ago

Review №72

Rating: 3

Its expensive just like everyone else. Have always had a good experience with employees. Just a fair warning: they have a charge for cash back now, and they no longer have cashiers.

Date: a year ago

Review №73

Rating: 5

Date: a year ago

Review №74

Rating: 5

Its always busy, sometimes too busy and the cashier lines are clogging the isles. Great place mostly. Grocery stores are great

Date: a year ago

Review №75

Rating: 5

Date: a year ago

Review №76

Rating: 2

Had no actual checkers. Everyone having to self check. Including those with full buggies. Had to wait 5 minutes for the customer service person to verify my age.

Date: a year ago

Review №77

Rating: 5

NO store will be perfect. I am so thankful for a WONDERFUL Kroger in east Texas. Some people are never happy!

Date: a year ago

Review №78

Rating: 5

I love this store, it always has what I need.

Date: a year ago

Review №79

Rating: 1

Store should be closing at 1AM everyday however the ladies that work the self checkout (since thats all that is open between about 10PM and 1AM) lock the store doors anywhere from 12:35AM to 12:45AM. They refuse to let anyone in. Starting around 10:30PM they get on the intercom and tell customers they have so many minutes left before store closes and if you have a lot of items you have until about 11:30PM to check out. After 11:30PM it is 15 items or less. Also be prepared to hear that message every few mins. If the ladies that work that late have to leave directly at 1AM or be in bed as soon as possible they should have another employee working it instead. You will get denied entry at 1240AM when they close at 1AM even when you tell the lady you only needed milk. Kroger do better!

Date: a year ago

Review №80

Rating: 5

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 2

Showed up to get meat from the deli at 4:25pm and was refused service because the employee was getting off work at 5pm. The deli closes much later than 5pm. This should not be acceptable.

Date: a year ago

Review №83

Rating: 5

Has been some time since my last visit, but it was awesome. Prices are comparable to Brookshires. Kroger has better selection however. Clean well organized store. It was nice not to have to compete with the personal shoppers like at Walmart.

Date: a year ago

Review №84

Rating: 4

Pretty good location. I was able to get all my groceries for great prices and the people here are very nice and helpful.

Date: a year ago

Review №85

Rating: 4

Date: a year ago

Review №86

Rating: 5

Great products and great prices. Very friendly employees. Always like shopping here.

Date: a year ago

Review №87

Rating: 5

Great customer service

Date: a year ago

Review №88

Rating: 3

The prices are almost all 2 to 4 dollars higher than Walmart. The regular employees are typically very nice and helpful. On the other hand this store does have a few very rude managers. They refuse to allow shoppers in if there is less than 25 minutes before closing.

Date: a year ago

Review №89

Rating: 5

Recent prescription transfer to Krogers. Professional fast friendly pharmacy. Helpful floor and checkout staff. Liking this older smaller hometown grocery store. Sushi chef and unusual items a pleasant surprise. My rewards rollover so got 20cents/gallon discount. Nice!

Date: a year ago

Review №90

Rating: 5

My go to. Great bakery. Good sales and love using points for cheap gas.

Date: a year ago

Review №91

Rating: 5

Woke up this morning to find someone had ordered a large order here with my account and credit card. I called the store to let them know and I spoke with Michael who explained that they actually already refused to give the order to the person who came to pick up because they could tell it was fraud. They checked the ID and since it did not match, they refused to give the person the order and immediately refunded my card (all before I even called). I am very appreciative of this stores effectiveness here. If I lived in the area I would shop here.

Date: 2 years ago

Review №92

Rating: 5

Always great I shopping here!!

Date: 2 years ago

Review №93

Rating: 5

Great store! Was looking for semolina flour online and found that this Kroger store had it in stock. Sure enough, there were several bags on the shelf. The store was clean and the shelves were full. Makeshia was very friendly and checked us out quickly and accurately.

Date: 2 years ago

Review №94

Rating: 3

I went grocery shopping at this Kroger, today. The store and the large, free parking lot were reasonably clean. The workers I interacted with were polite but not especially well-trained: The gentleman at the deli misunderstood how much cheese I wanted by a pound, and the lady at the self-checkout startled me while asking if everything was okay, to the point that I got the feeling she thought I was trying to steal groceries. The bagging area at the self-checkouts is far too small to fit a cart of groceries, and the bagged groceries have to be placed back in the cart in order to ring up the entire cart of groceries. I was pleased that this Krogers store carries Boars Head deli items and that the produce was fresh. I appreciated the sales today: Half pork loins cost $2.49/pound; Kroger canned vegetables cost $.88/can; Raos soups cost $3.49/jar; and Tostitos tortilla chips cost $1.99/bag.

Date: 2 years ago

Review №95

Rating: 5

Great And Freshly Sushi!!!

Date: 2 years ago

Review №96

Rating: 5

Always satisfied

Date: 2 years ago

Review №97

Rating: 4

This store has so much International Food it was amazing. Way more than the upscale Brookshires or Super One and way more than Walmart even has. They have an awesome Asian section with all the items I need. I was excited to find Indo Me noodles, chili oil and Duck Sauce. Ive been looking everywhere and aside from the Asian market no grocery stores sell it. They also have fresh sushi, I know its grocery sushi but were in East Texas so we take what we can get. I refuse to go to the local restaurants and pay $20 to $30 for sushi. Went to Krogers and a sushi chef was there so I picked up some amazing Sushi. IT was completely fresh and yes he also customized an order for me without any problems. The only thing I dont like is that you constantly have to have your Krogers card with you to get any of the deals. Some people like me are always misplacing them or forgetting them, I just dont have them at the time when needed. The store is out of my way and I dont get there often but when I do I would like to enjoy their advertised prices without having to constantly look for my card.

Date: 2 years ago

Review №98

Rating: 5

Dale did perfect job!

Date: 2 years ago

Review №99

Rating: 5

Date: 2 years ago

Review №100

Rating: 1

Ran out of diapers for my sick one year old so run up here because they stay open till one, its late but I get here at 12:45 with 15 minutes to grab some diapers but nope theyve locked the doors early

Date: 2 years ago

Review №101

Rating: 1

The woMAN at the gas station is very rude and very mad, why do people have to be rude.

Date: 2 years ago

Review №102

Rating: 1

I had hurt myself pretty badly and it was late and I was in desperate need of medical supplies (didn t want another hospital bill) I arrive an hour before closing to Kroger (at least that is what it said online) only to be greeted by two women smoking a cigarette screaming at me into the parking lot (no no we are closed) already confused I just accept it and get back in my car. I Then I think maybe they might know a place that would be open for medical supplies. I get back out of my car and ask them and they scream back in an ugly tone (no I said we are closed!) that was by far the rudest way to treat a customer especially when in need. This is my first bad review or review.. ever really. So if that says anything. Learn some manners ladies Update: it s sad that NONE of these reviews have been addressed or anything. Way to keep it up!

Date: 2 years ago

Review №103

Rating: 2

They are not friendly. Most of the workers look like they are are angry most of the time (there are a few notable exceptions). The checkers at the self checkout are inattentive and usually seem more interested in chat with each other than helping customers. I have actually been accused of shoplifting by a manager here. He followed me to the parking lot then told me I didn t pay. When I told him that I had paid and showed him my receipt, he just told me to come back inside. Once inside he took me a self checkout with the payment screen still up. I told him that that was interesting and all but I was using the lane next to the one he showed me. He just said ok and walked off. The food selection is decent but inconsistent.

Date: 2 years ago

Review №104

Rating: 1

Website says they are open until 1:00am but I m outside at 12:40am and doors are locked. Also there are no business closing hours posted on door only open hours. I drove across town thinking they were open only to find this. Very unprofessional!!

Date: 2 years ago

Review №105

Rating: 1

So these guys close at midnight and they dont update their website

Date: 2 years ago

Review №106

Rating: 4

Yes this Kroger has gone downhill over the years. It used to have very good produce. Unfortunately recent trips have shown the decline of Krogers produce. Of course the prices are astronomical like everywhere else. So the freshness of produce at stores is pretty much all I look at right now. Prices will come later when hopefully they normalize.

Date: 2 years ago

Review №107

Rating: 5

Date: 2 years ago

Review №108

Rating: 5

Date: 2 years ago

Review №109

Rating: 5

Date: 2 years ago

Review №110

Rating: 5

Date: 2 years ago

Review №111

Rating: 5

Always do my grocery shopping there!

Date: 2 years ago

Review №112

Rating: 1

I was gonna transfer prescription and use the 50$ coupon but the ignorant pharmacy said sorry can t use coupon if you re on government assistance (which I said ok that s fine) yet she assumed I was and still turned me away. She still turned me away assuming that was the only reason I was there after I said that was fine which was a 300$ a month transfer! Ignorance is a bliss

Date: 2 years ago

Review №113

Rating: 1

Sad looks like if you visit past midnight they will close early on ya. Tried going at like 12:15 several times past week and the doors are closed even though they are still their. Both their hours on Kroger website and google say they close at 1am not midnight. Like literally the employees were out having a smoke break right outside the front doors at 12:15am as soon as opened my car door they went into the store and locked it.

Date: 2 years ago

Review №114

Rating: 1

Hours are never accurate. They close on there own time when they want. Had to drive 30 min to the next grocery store open

Date: 2 years ago

Review №115

Rating: 1

Get your hours right pulled up at 12:30 am to be told they were closed and that it was up to the stores discretion. Fine close at 12 fix every piece of info in the internet. Google,kroger .com,yellow book all say you are open till 1 am.

Date: 2 years ago

Review №116

Rating: 1

Google says Kroger closes @ 1 a.m. But they shut the doors on us @ 11 p.m. Even saw them rip off that passive aggressive note that they had on the door that they were going to shut the doors @ 12 a.m.

Date: 2 years ago

Review №117

Rating: 1

Posted hours are until 1am. They lock the doors at midnight. Some people work late hours and only need a quick in and out. If youre going to close at midnight, then make that your posted hours! Once a loyal customer, but forget about it.

Date: 2 years ago

Review №118

Rating: 1

Date: 2 years ago

Review №119

Rating: 5

Items located on web was not found inside the store.

Date: 2 years ago

Review №120

Rating: 5

Date: 2 years ago

Review №121

Rating: 5

Date: 2 years ago

Review №122

Rating: 2

They seem to flip a coin each day to decide when they are going to close the store. The phone, website, and sign Said 1 am but the hand written napkin said 12. The door was locked at 10min till though???? Makes you wonder

Date: 2 years ago

Review №123

Rating: 4

I first visited this store last fall and was quite disappointed. Lousy produce (worse than Walmart - picture that) and my Kroger+ card did not work there. We brought the latter issue to one of the managers attention but he dismissed it as an issue with my card which I knew was BS since I used it just fine at Kroger and Kroger affiliates all over the country (like Dillons in KS and Frys in AZ). I reported the above to corporate and fast forward to this year and now my K+ works there and their produce section is much improved. The only thing keeping from giving a 5 star is the under staffing of cash registers to force you to use self check (to be fair this is not just a problem at this Kroger let alone other grocers)

Date: 2 years ago

Review №124

Rating: 5

Great food 2 buy

Date: 2 years ago

Review №125

Rating: 1

This store says online that it closes at 1:00 AM, we even called ahead of time to verify this, their phone message says that they close at 1:00 AM as well. We drove across town to get groceries and employees outside told us they had already closed at 12:30 AM. They said that their new hours have them closing at 12:00 AM. Wasted trip, wish they had updated their hours online or even by phone.

Date: 2 years ago

Review №126

Rating: 1

I did a pickup order yesterday and I had to wait until I got here to find out that about $63 worth of groceries were out of stock. Why not notify me beforehand? They were completely out of any kind of chicken. And their substitutions are not equal replacements. Instead of giving you a bigger size for the same price of the exact same item, they want to give you something to equal the price! Walmart will give you a larger quantity just to give you what you wanted. Done with this store and their pharmacy!!!

Date: 2 years ago

Review №127

Rating: 1

Horrible customer service!!!!! Too many career employees milking the clock. The worst Grocery Store Period in East Texas. Buyer Beware!!!!

Date: 2 years ago

Review №128

Rating: 3

Date: 2 years ago

Review №129

Rating: 4

It had everything I needed as usual. I went at about 10:00/11:00p.m (they close at 1:00a.m), and they were stocking the shelves on every aisle so I had a very difficult time finding what I needed.

Date: 2 years ago

Review №130

Rating: 3

Date: 2 years ago

Review №131

Rating: 5

Christmas cakes.

Date: 2 years ago

Review №132

Rating: 4

Date: 2 years ago

Review №133

Rating: 5

Date: 2 years ago

Review №134

Rating: 5

Friendly knowledgeable people. Good place to buy food.

Date: 2 years ago

Review №135

Rating: 5

Friendly, easy to get in and out quickly

Date: 2 years ago

Review №136

Rating: 4

Some of their sale prices are pretty good

Date: 3 years ago

Review №137

Rating: 4

It s a good store where you can find everything with good prices

Date: 3 years ago

Review №138

Rating: 1

Need more cashier.. The lines are so long People trying to get by

Date: 3 years ago

Review №139

Rating: 3

Pharmacy, always have to wait. 1st.hour is for shots only.

Date: 3 years ago

Review №140

Rating: 1

Let me state facts about this store go along get along gang When you check out at self checking you have a few female employees that like to engage in messy behaviour and when called out they play the victim. Messy little girls not grown mature women. Continue with that same behavior you will be confronted by a reality (real woman)Hope this helps?

Date: 3 years ago

Review №141

Rating: 1

No Please let me know

Date: 3 years ago

Review №142

Rating: 1

Management at this store is absolutely horrific, this leads to the employees themselves having a bad attitude about having to work. The posted hours for this location mean absolutely nothing because several times a week practically, they plaster a handwritten sign with marker saying that they close at 11:00 p.m and lock the doors. . Considering that this is the only grocery store open in all of East Texas after 11:00, it is ridiculous that they cannot maintain decent enough staff to keep the store open for posted hours. Never been more disappointed in a grocery store than with Kroger

Date: 3 years ago

Review №143

Rating: 5

Date: 3 years ago

Review №144

Rating: 5

Love this place!!! Pretty fair prices and always good food/produce on sale and more!! And my favorite part is they open until 1am, which is smart thinking and money making

Date: 3 years ago

Review №145

Rating: 4

Date: 3 years ago

Review №146

Rating: 4

Date: 3 years ago

Review №147

Rating: 1

Kroger charges $ 4.95 for pick up at their Longview store, shop somewhere else

Date: 3 years ago

Review №148

Rating: 5

The cashier by self checkout was super helpful! We were not from the area and she explained where to find everything I needed. I left with everything I was looking for plus a few extra! I haven t been to a Kroger since I was a child since we no longer have them in Louisiana. It made me miss having one here!

Date: 3 years ago

Review №149

Rating: 2

Not many customers wear a mask as mandated by Texas Governor and US President. Not enough cashiers. We dont buy a large bill of groceries here only a few item. This is because the self checkout is normally the only checkout available. The ad, in many cases requires you to buy 3 to 5 items, CONFUSING, to get sale price.

Date: 3 years ago

Review №150

Rating: 5

Date: 3 years ago

Review №151

Rating: 4

Always enjoy my visit to a Krogers since I come away with what I went in for and then some!

Date: 3 years ago

Review №152

Rating: 3

Cheapest milk in Longview ! Parking lot is always full ! Employees take all the spots up front !

Date: 3 years ago

Review №153

Rating: 5

Best grocery store in Longview

Date: 4 years ago

Review №154

Rating: 1

Don t do pickup!!! They are terrible. They do not give you any explanation of what is going on. They leave you sitting in the parking lot for 30 minutes. Stay with Walmart Pickup

Date: 4 years ago

Review №155

Rating: 5

Store is very clean and organized. People everywhere to help you and they have a section for health nuts!

Date: 4 years ago

Review №156

Rating: 5

Yes, I love the fresh products in this store. Having worked with bread, I know the bread comes from the same bakery on the same day as the bread delivered to a Walmart store but this bread is softer and seems fresher. Kroger milk is great as well and having worked at the distribution center in Keller, TX, I can tell you that the produce and meat products are received and delivered with care. JUST ONE COMPLAINT! When you walk into the store, a sign requiring masks for coronavirus protection is there but at 10 pm tonight, there were a couple of people working with the check stands that were wearing their masks around their necks and the manager on duty wasnt wearing a mask at all while working closely with customers and other employees...could someone remind him there is an ongoing pandemic that has killed 34 people in Gregg county.

Date: 4 years ago

Review №157

Rating: 5

Very friendly staff. Had exactly what we needed!

Date: 4 years ago

Review №158

Rating: 5

Date: 4 years ago

Review №159

Rating: 5

Date: 4 years ago

Review №160

Rating: 1

Where do I start...They are taking absolutely ZERO precautions during the Covid pandimic! NO signs reminding people to social distance, NO arrows to direct people, NO towels in the bathroom, NO sanitizing carts, not even any sanitizer so I could do it myself! If I get the Corona it will be because I came to this place, I honestly didnt even wanna breath in there. So gross! The aisles had boxes, displays and trash in them, the employees acted like they were to only people in the store, cashiers were even rude. We live in Tyler, there is no Kroger, so we drove all this way and I get this.

Date: 4 years ago

Review №161

Rating: 4

Date: 4 years ago

Review №162

Rating: 5

My assigned associate, Kalena, and the rest of the staff at this store are absolutely incredible! It only took 63 minutes from the time I confirmed my online order until my food was at my door (25 minutes away)! Ive never really shopped at Krogers before, but I wont be getting my groceries from anywhere else from now on! Thank you sooo much for serving our community during this time of crisis! Y all just made me into a life long customer!

Date: 4 years ago

Review №163

Rating: 5

I would definitely recommend this Kroger purely for the fact i won t shop anywhere else and have to drive over an hour to get here. The selection of items, common and unique are better than other retailers. The staff is helpful and the other night in went in late and a young last named Lauren helped me find two items i couldn t locate. When it came time to checkout only self checkout was open and i m not interested in scanning my own groceries so Lauren saw me and opened a register and checked me out. This employee seems to have great care for the customers and goes that extra mile. Y all are lucky to have her.

Date: 4 years ago

Review №164

Rating: 5

Always clean and well stocked.

Date: 4 years ago

Review №165

Rating: 5

I love Kroger, they have great selection of products and the produce is always fresh, I also like the crab cakes made at the meat counter. The best part is that you can grab sushi on your way out!

Date: 4 years ago

Review №166

Rating: 1

This was the worst Kroger I have ever been to. Customer service was non existent..not 1 person greeted me. My cashier didnt even say hello. I had to bag half my groceries. Ive gotten better customer service from Wal-Mart. I doubt Ill be going back. Very disappointed.

Date: 4 years ago

Review №167

Rating: 1

Just left a cart full of groceries behind because I m not looking for a job. No checkout people available. Should have just taken the cart full with me.

Date: 4 years ago

Review №168

Rating: 1

I am currently in the customer service line that is backed all the way down aisle 8. They never have more than 1 person for this department which is absolutely ridiculous. This gentleman is working as quick and very pleasantly as possible. Managers walking past without even offering to help or even send him help. This is every-time I set foot in this store. Ugh

Date: 4 years ago

Review №169

Rating: 4

Very busy store

Date: 4 years ago

Review №170

Rating: 5

Date: 4 years ago

Review №171

Rating: 1

This Kroger needs to find out the TRUE meaning of customer service. Theres no reason to have all of those great quality products if you dont have a great quality staff to service your customers.

Date: 4 years ago

Review №172

Rating: 5

I love Kroger!

Date: 4 years ago

Review №173

Rating: 5

Helpful & friendly staff. Has a variety of stuff here. Has a deli, a sushi shop, a meat/seafood shop, a floral shop, & a pharmacy. You can get groceries, novelty stuff, school stuff, books/magazines, toys, baby stuff, clothes/shoes, & more here.

Date: 5 years ago

Review №174

Rating: 2

Went to this Kroger for the first time today. I have been to a lot of Kroger stores. I think so far this is the worst Kroger I have been to. This store needs a remodel inside and out. The floor is falling apart and the parking lot is dirty and needs cleaned. The store is well stocked but seems like a smaller Kroger than others. The store staff are nice and its also a busy kroger store. The gas fill up Is Tiny and they are out of all gas but reg unleaded.

Date: 5 years ago

Review №175

Rating: 2

The two stars are for the two nice employees that work there. One is a checker, and the other bags the groceries.

Date: 5 years ago

Review №176

Rating: 5

This is the only place I shop - and my Service Dog is totally welcome!

Date: 5 years ago

Review №177

Rating: 5

Great savings with card and digital coupons!

Date: 5 years ago

Review №178

Rating: 1

Dont bother trying to get lunch out of the deli. Went there today to get a few hot items for lunch and they didnt have anything except a couple of old looking pieces of chicken. No tenders, no sides, nothing.

Date: 5 years ago

Review №179

Rating: 5

Very professional and courteous!!

Date: 5 years ago

Review №180

Rating: 5

Date: 5 years ago

Review №181

Rating: 4

Date: 5 years ago

Review №182

Rating: 5

Cheap

Date: 5 years ago

Review №183

Rating: 4

Date: 5 years ago

Review №184

Rating: 5

Date: 5 years ago

Review №185

Rating: 5

Date: 5 years ago

Review №186

Rating: 5

Date: 5 years ago

Review №187

Rating: 5

Date: 5 years ago

Review №188

Rating: 5

Date: 5 years ago

Review №189

Rating: 5

Date: 5 years ago

Review №190

Rating: 5

Great

Date: 5 years ago

Review №191

Rating: 5

Date: 5 years ago

Review №192

Rating: 4

Date: 5 years ago

Review №193

Rating: 5

Very friendly reception and clear direction for what I was looking for.

Date: 5 years ago

Review №194

Rating: 5

Date: 5 years ago

Review №195

Rating: 1

Date: 5 years ago

Review №196

Rating: 5

Date: 5 years ago

Review №197

Rating: 4

Date: 5 years ago

Review №198

Rating: 5

Very clean, well stocked store. Friendly associates

Date: 5 years ago

Review №199

Rating: 3

Date: 5 years ago

Review №200

Rating: 4

Great boneless pork chops!

Date: 5 years ago