Texas Department of Public Safety

Review №1

Rating: 5

The dps lady Dawn Phelps is a great employee of dps I must say. She attended to me very well. The service at the lewisville location was quick .Thank you.

Date: 2 weeks ago

Review №2

Rating: 5

The two people we dealt with were very pleasant and helpful. And went the extra mile for us. This was a great change from other DMV that i have dealt with in the past..... Thanks Odalys and Rey

Date: 3 weeks ago

Review №3

Rating: 1

I had an appointment with dps at 2.45 and I reached and checked in at 2.17. I waited there for 45 mins and got to know that my ticket number got skipped by the system. Their system is super glitchy. Advise to people to check with someone if its taking more than 15 mins after check in.

Date: 3 weeks ago

Review №4

Rating: 1

Worst place ever. Staffs are rude and racist. Had all the right document (f1 visa) for the driver license but they kept saying need to hear back from immigration. Why? I had all the document. I went to different DPS and got the license the next day. Staff does not know what they are doing!

Date: 3 weeks ago

Review №5

Rating: 5

They go fast

Date: 3 weeks ago

Review №6

Rating: 1

Texas DPS needs to open back all their locations in every City. It was so much better. Fire people, like the rude, incompetent lady that handles the line in Lewisville (we waited months to get in). She is clearly difficult on purpose using her power to make everyone elses lives miserable. Its ridiculous that my son has been in TX for almost a year, and cannot get his TX State DL because we wait moths for an appointment, and we dont have what that specific person wants. The rude lady in Lewisville didnt accept a State issued ID, SS card and birth certificate plus proof of residency. She said we have to provide a W2, which any person can steal and use your SS number and work under it. Its happened to me, BUT that is the extra proof of who you are. She basically hosed us over, and now we have to wait until next year. This also takes away my sons right to vote. Texas DPS needs to get their act together and get rid of the useless people. We use to have a location right by my house in MY City, and I didnt have to drive over Gods green earth to make it to the appointment you scheduled months ago, just to be turned away.

Date: a month ago

Review №7

Rating: 5

Date: a month ago

Review №8

Rating: 1

This location only accepts appointments online. I walked in at 4:00p, there were open booths and 1-2 people in chairs, but they would not allow me to wait and get help to complete the task to which I am legally obligated. Online system is terrible. Appts wait time is 2 MONTHS. I would give them zero stars.

Date: a month ago

Review №9

Rating: 1

Only available appointment is in 6 months! Yet I am told I have to have everything done within 30 days. Don t even try to ask questions you get told to make an online appointment. Worst system ever, such an embarrassment. Half the time when trying to make an appointment the website is down. I hope they figure this out because it is not the way things should be ran.

Date: 2 months ago

Review №10

Rating: 1

Extremely rude and unhelpful. The Branch Coviden they had that Greets you at the door drove me out like I was a diseased animal. I tried to ask questions of the Masked Karen, all I wanted was to change my address on my license. I did not have an appointment I figured they could work me in since they were open for another 2 hours and no one was in line. I had a piece of paper shoved at me and was told to go online, get an appointment and come back another day with my Birth certificate or my pass port. I did not need my Birth certificate or my pass port.

Date: 2 months ago

Review №11

Rating: 1

Update I previously left a review about how it would take longer than a month to get an appointment for a drivers license renewal. I am now sadly mistaken, the Lewisville DPS office no longer comes up on the Texas scheduler website that the DPS requires you to use. There are no longer appointments available for drivers licenses at the Lewisville location. the next appointment is at the Denton location and it s not until December! I understand that I should ve been more diligent and paying attention to when my drivers license expired. I tried to renew online and it was not an option for me even though I fit all of the requiring criteria. I had know idea the DPS changed their drivers license renewals to appointment only after covid, generally, you don t have to update your license but every 5 to 6 years. I m not sure how I was supposed to know that the DPS never went back to walk-ins after Covid and now I m going to be out of drivers license until December. This is insane! The DPS website says that they implemented the online scheduling in order to prevent long lines at the DPS. I would much rather wait in a long line that I could seen in the same day for, instead they are creating virtual lines that take months to be seen, so smart Texas DPS!

Date: 2 months ago

Review №12

Rating: 4

Date: 2 months ago

Review №13

Rating: 1

Supervisor Collin s (the younger lady) is completely unprofessional and has a terrible attitude towards her job. She was irate with me and multiple other people.

Date: 2 months ago

Review №14

Rating: 1

DPS only taking appointments for DL renewals, with no one in line! Takes an entire month to get an appointment! DPS rep called for next appointment and no one was there but they turned me away and offered me an appointment in a month 8/14/24 my license expired 7/14 what am I supposed to do for the next month?

Date: 2 months ago

Review №15

Rating: 5

I dont know who hired or trained these employees, but the staff here is AWESOME. Thank you for for being so wonderful!!!

Date: 2 months ago

Review №16

Rating: 2

The dumbest automated phone system I have ever experienced!!

Date: 3 months ago

Review №17

Rating: 1

Date: 3 months ago

Review №18

Rating: 4

They were awesome the woman that helped me Jenny was really nice. They were quick but the only thing I didnt like is that they had the lines really weird and you had to wait in the outside line that I thought was for the Justice of the Peace but then she told me to wait in the outside line and not the inside line. So the lines were a little weird thats the reason Im giving it four out of five but if it werent for the lines I would give it a five out of five

Date: 3 months ago

Review №19

Rating: 1

You must have an appointment to do anything. Appointments are going 3 MONTHS out. If you call them they wont answer any questions and tell you that you have to come in person to ask. Their website says you can just walk in and get things done. But when you walk in they say you must have an appointment and the next one is at least 3 MONTHS away. I lost my license - yes my fault - but requiring people to go without for three months is insane.

Date: 3 months ago

Review №20

Rating: 5

All the people in this place are bitter

Date: 3 months ago

Review №21

Rating: 5

In and out in 40 minutes! Staff were friendly and helpful. Make your appointment ONLINE. You will get an email confirmation to check in. You can also check in ONLINE. Make sure you log in early, like 7am, if you re wanting same day appointment because otherwise appointments fill up months in advance! When booking online, you might try a private browser or incognito window so it refreshes to sooner appointments. We logged in about 7 am and just saw nothing for months. Then tried incognito browser and reapplied for appointments and got one right away and first thing the same day. Even if you re renewing your DL they ll ask for a passport or birth certificate but that s not what we were told to bring. So she was able to look it up in their system to see if a passport was in file. And it was. Whew! That being said, I recommend bringing a passport or birth certificate even if you re renewing! Check in process and renewal process was easy and painless - it s one form to fill out front and back. Pay attention to the screens because you will see your number pop up and it tells you which window/ station to go to. The lady that assisted us, Odalys, was super helpful and kind. Thanks for a great experience!

Date: 3 months ago

Review №22

Rating: 4

Date: 3 months ago

Review №23

Rating: 1

Hard to figure out the correct phone number for plates

Date: 3 months ago

Review №24

Rating: 5

Okay place to renew or get ID

Date: 3 months ago

Review №25

Rating: 1

Very very bad service, try to stay away from here. Not professional at all. Rude, very rude.

Date: 4 months ago

Review №26

Rating: 5

Thoroughly pleased with my experience. Was in and out in under an hour for my license renewal with appointment. The entire staff was very kind and seemed to genuinely not hate their job. Thanks for the quick and smooth service! Note: Don t expect walk-in service as they will tell you to book online which is the one downside of the DMV in Dallas/Fort Worth as a whole. I saw them turn away a few people who tried to do this.

Date: 5 months ago

Review №27

Rating: 1

Would give it zero stars but had to select one star to leave a comment. The Texas DPS license/identification card appointment registration process is completely frustrating. The online instructions for making same-day appointments is inaccurate and needs to be updated. The person at the locations we visited told us theyve been trying to get it updated since 2022.

Date: 5 months ago

Review №28

Rating: 5

Scheduled appointment early 630am for the same day and had no issues. In and out in less than 1 hour. This has to be my best experience hands down. I like the fact that you need an appointment to avoid all the madness that came years prior.

Date: 5 months ago

Review №29

Rating: 1

I had bad experience with this location. I use the given map directions to reach DMV and it taken to the gated community and took lot time to come back . By the time when i reached to DMV appointment got cancelled and DMV team not allowed any exception. Its purely mistake of the map that has to be owned by DMV .

Date: 5 months ago

Review №30

Rating: 3

Super crowded. Gotta get there dark and early ! LOL

Date: 5 months ago

Review №31

Rating: 1

I scheduled an appointment and had to wait 3 months before going. Once I showed up, I had to wait outside in a line with people who had both scheduled appointments and were walk ins. What s the point of making an appointment if I still have to wait for check in along with walk ins? After waiting 30+ minutes, I got to the front only for them to tell me I didn t have all of the documents needed, even though I had brought the documents required by the DMV website. She then said since my appointment was at 1:30, she will give me until 2:30 to bring in the documents, but because of the wait time it was already 2:10. When I asked for more time, she said no sorry you ll have to reschedule. Reschedule for another appointment 3 months out and go through this wait time again? Terrible.

Date: 6 months ago

Review №32

Rating: 5

Date: 6 months ago

Review №33

Rating: 5

Date: 6 months ago

Review №34

Rating: 5

The wait was not long

Date: 6 months ago

Review №35

Rating: 1

It is a shame that I have to go to a DPS in this great country and find such rude and disgusting people serving customers, the man at window 5 is disrespectful, serving people at the door with a bad mood and treating people like garbage. What that fat toad, son of his mother, deserves is two crackers on that fat face so that he can learn to treat well a lady who asks for a service. Im going to file a complaint for that office and for the rude mediocre person who answers the door who doesnt explain anything. Then at the window the lady didnt want me to translate for the family member she took to do the procedure, in short, disgusting. IF YOU WANT TO BE BADLY SERVED, VISIT THIS DESPICABLE PLACE

Date: 6 months ago

Review №36

Rating: 5

We were served by a wonderful and very kind girl named Odalys Benitez, we were very pleased

Date: 6 months ago

Review №37

Rating: 1

Absolutely the worst place I have ever been to in my entire life very very, very rude people for no reason. The construction around the building makes it impossible to get in and out. I had to replace two tires. Last time I was there I will drive to El Paso to avoid this place.

Date: 6 months ago

Review №38

Rating: 5

Date: 7 months ago

Review №39

Rating: 5

Excellent location for drivers license services just know in advance (as many others have said) that you need an appointment and appointments often must be booked several months in advance. I had nothing but friendly experiences with all workers here, and easily got my license taken care of. Dawn was so kind! Paperwork portion took around thirty mins, total time spent here (from wait time to exiting) was around 45 mins. I recommend arriving the thirty minutes early to have time to wait in the line outside the door and have a chance to fill out all the forms before your number is called. I would return to this location any time for TX DPS services. This office is on the second floor inside the Government Services building.

Date: 7 months ago

Review №40

Rating: 5

went at 4p on a Monday and was in and out in 10 mins. Thank you

Date: 7 months ago

Review №41

Rating: 5

I visit 2/2 10:50am. Front Desk lady nice and Window 6 ladys nice n patient since my English second language. She teach me how to fix. I had good experience. All smooth to renew drive license. thank you soo much !

Date: 7 months ago

Review №42

Rating: 1

Very unprofessional I was ask to show 2 Proof of Address Which Didn t Make any Sense. don t waste your time. Horrible customer service.

Date: 8 months ago

Review №43

Rating: 1

Horrible service from begging to end at the dmv. Spanish employees even neglect to speak to you in Spanish. Went as a translator to my mom and was asked to step away but they didn t want to have a Spanish speaker employee attend. Lady kept yelling at my mom because she wasn t understanding. Mom was stressed and she was already stressed because she was taking her driving test. They just kept intimidating her and even worse while actually taking the driving course outside giving her wrong signals. It s like they intimidate so they can fail. Had much better experience in Carrollton and Gainesville. They need to have a supervisor or someone watching them. The way they speak to people is unacceptable.

Date: 8 months ago

Review №44

Rating: 5

Surprisingly enough it went well. Followed all the instructions on appointment applications check in. 25 minutes and licenses renewed. I would give them a 10 out of 10

Date: 8 months ago

Review №45

Rating: 3

In this DPS THERE A ONE LADY SO RUDE go to te line , go to the line

Date: 8 months ago

Review №46

Rating: 5

I had a great experience. Many times Ive been to places that had too many people waiting in large spaces. Here, the reservation system seems to work, and the employees are not so overwhelmed that they become short or mean. In fact, every employee I interacted with was kind and helpful as much as they could. I was very grateful for a pleasant experience getting my licence exchanged from out of state.

Date: 8 months ago

Review №47

Rating: 4

Good attention from everyone, very fast

Date: 8 months ago

Review №48

Rating: 2

The attention at reception is very bad, it seems like they hate the children.

Date: 9 months ago

Review №49

Rating: 4

Had a recent experience at this DPS for first time as I moved to a new address so went for the renewal cum address change. Initially my application was sent to USCIS for an initial verification of the lawful presence. As my DL was expiring before I receive an update from them so I went there to check, despite initial disagreement, Rey on front desk understood my concern and connected me with the manager, she was very courteous and nice enough to explain how I dont need to wait for the letter and can check for my status online and walk-in based on that. So went there today and within few minutes got my license renewed. Also what more I like about this DPS, theyre not overcrowded like the others and are very nice and friendly folks there.

Date: 9 months ago

Review №50

Rating: 5

Date: 9 months ago

Review №51

Rating: 5

Date: 10 months ago

Review №52

Rating: 5

The Texas department can change car ownership, get your temporary and fixed license plate, excellent work group, they also do other procedures, the staff speaks English and Spanish, I love this office.

Date: 10 months ago

Review №53

Rating: 5

Miss Gloria is so Amazing. She made all processes easier. The environment here is very comfortable. The lady at the front desk was also very kind. I like today!!

Date: 10 months ago

Review №54

Rating: 4

Date: 11 months ago

Review №55

Rating: 5

Great experience, new building is roomy and the wait is not bad at all.

Date: 11 months ago

Review №56

Rating: 3

NO WALK-INs !!!!

Date: 11 months ago

Review №57

Rating: 1

I came to this DMV because other reviews said it was nice, and the building was nice. The woman at the front desk was not. Make your appointment in advance, theyre booked out to March unless you log in at 8AM, then maybe youll get seen that day. Not ideal for a lost license, which I was trying to replace. I was already stressed moving to a new place and losing my license, so I went to the nearest DMV to limit time on the road without my license. Then found out about the appointment system that day, and just clarified that I wouldnt be able to get helped that day, and was met with a passive aggressive Do you have an appointment for today? Clearly not, Im asking how the system works. Means I didnt know 6 hours earlier when that days appointments were available. I know government work is hard and Im sure I asked questions that had been asked dozens of times that day. But I came in on my one day off to a building I had never been in and didnt know about the appointment system, and the way I was responded to ruined my day to the point that Im still thinking about it weeks later. I went to a different DMV the next day and got the replacement.

Date: 11 months ago

Review №58

Rating: 3

Online appointment only, no walk in at all, even if you come early in the morning they just tell you to book online. Every morning, someone will cancel so you can book and rebook till you get the date that works for you. Go on the booking website before 7:30am to have a chance of booking same day appointment. The front desk people that help you check the required documents are really nice, but the people at the booth that process your documents have a dark face on, like you owe them money. The tone of the person in the booth is on the verge of being angry even though I didnt do anything. I was scared the whole time. Due to the demanding tone telling me to pull my hair back for the picture, I can barely smile, and my hair is really messy in the photo. The wait after the forms checking line is about 45min. Definitely check if you have all your documents before you come, they are very strict on that. And dont try to walk in, just check the appointment website for the earliest date before 7:30am.

Date: 11 months ago

Review №59

Rating: 1

Not good at all

Date: 11 months ago

Review №60

Rating: 1

The Fort Desk Lady Was being Kinda Rude when saw i Didnt have an appointment scheduled, the least she could of done was offer me some help on what to do but nope

Date: a year ago

Review №61

Rating: 1

Really bad service from the lady with blonde long hair ,racist with a old Mexican lady really bad attitude rude with no respect I feel sorry for the old lady ,,sep 21 2023 she was at line 3 at 1 30 pm

Date: a year ago

Review №62

Rating: 1

Really shouldnt put any stars on this but this only way to express what I went through do not do yalls drivers license here they are rude I waited 3 months and they denied me 2 times I didnt even get to the drivers part and I was denied this employee should just go home if they dont want to work there so rude never again going back there

Date: a year ago

Review №63

Rating: 1

The short mexican lady with the false lashes at the dps entrance that helps with appointments was really rude to my friend and I. She s kinda racist with a high and mighty attitude I ve never felt so discriminated in my life she stared us down made judgmental faces at us while asking for my friends documents she asked if I knew how to read when explaining something to us ..It was unnecessary! I m from here and helping my friend translate.. She takes out her work stress on us the visitors.. y all should hire someone less cold that actually likes their job and is a little more helpful.. why work with people if you have no patience that lady is super unprofessional!!!!

Date: a year ago

Review №64

Rating: 1

Subject: Issue Raised Regarding the Conduct of Rebecca, DPS Representative in Louisville I am writing to address an issue related to the conduct of Rebecca, a DPS (Department of Public Safety) representative at the Louisville office. On July 23rd, I visited the office for the first time around 4:13 PM. After waiting for approximately 20 minutes, I was kindly guided by a male employee wearing glasses at the rightmost counter. I am an consular officer at the Consulate General located in Dallas, and my vehicle is currently registered under OFM (Office of Foreign Missions), enjoying diplomatic tax exemption and management. Due to recently acquiring permanent residency status, I am now required to register the vehicle in the state of Texas and pay the applicable taxes. This situation is unique within the consulate, as I am the first to encounter it. Considering that my visits to such facilities are infrequent, I understand that there might be some waiting time involved. The aforementioned employee seemed to have difficulty making a determination in my case, as he consulted another colleague before returning to his seat and explaining the situation as follows: I need to pay the tax around $900.00. right on the spot and it is not refundable The outstanding tax amount was significant, nearing $900, and in order to seek clarification, I attempted to make a brief phone call to OFM for verification. During this moment, a staff member named Rebecca, who was seated behind me, abruptly stood up and loudly insisted that I leave immediately as it was time for the office to close. At the time, it was 4:42 PM, and there were still three to four other individuals present, each waiting to address their own concerns. I understand the importance of adhering to closing times; however, I was taken aback by the lack of consideration and understanding displayed by Rebecca. The situation left me feeling rushed and unheard, especially given the significant financial matter at hand. I believe that a more respectful and professional approach could have been taken, which would have better aligned with the values of customer service and diplomatic conduct. Reflecting on this situation, I visited the DPS again on August 7th again. After the same officer checked my the same documents in 3 Min, the same officer said I need to go Dallas County DPS not Lewisville(Denton County) DPS. only to realize later that my issue fell within the jurisdiction of the Dallas County DPS not Lewisville DPS. This realization made me feel that my emotions and time were expended needlessly. I kindly request that this incident be reviewed and addressed, as it is crucial for all individuals seeking assistance to be treated with respect and empathy. I hope that appropriate measures will be taken to ensure that similar situations do not occur in the future. Thank you for your attention to this matter. Sincerely, Kyungmok Lim

Date: a year ago

Review №65

Rating: 5

Date: a year ago

Review №66

Rating: 5

Excellent attention and kindness of the officials. Very fast process.

Date: a year ago

Review №67

Rating: 5

Date: a year ago

Review №68

Rating: 1

Walked in there hoping the miserable looking 40 something lady would prove me wrong today but nope. Horrible service as expected. Me: I need to get a new license due to a name change Her: Go online and make an appointment Me: Oh online it just said to come to my nearest office. Her: Go online and make an appointment Me: Ok but I tried to call and got nothing but robots and online it didn t allow me to select the option for name change / license replacement on appointment Her: Ok, doesn t matter. Appointment only Me: Right but it says I need to get this done within 30 days of name change and online the earliest appointment is in 2 months so how s that supposed to work? Her: Didn t you hear what I just said? Appointment only Miserable b . funny enough Carrolton and Garland staff were much friendlier. They should fire the bad ones like the glasses wearing Hispanic lady that just purpurate the negative stereotypes about the DPS/DMV.

Date: a year ago

Review №69

Rating: 1

DMV s have become the biggest joke in Texas since covid no walk ins just appointments that are scheduled 6 months away dont waste your time waiting outside because they ll waste yours

Date: a year ago

Review №70

Rating: 5

Date: a year ago

Review №71

Rating: 1

Worst service ever. Don t ever recommend this DPS. There is a black lady who was very rude since the beginning. And in the end she declined to provide my DL with no reason and didn t even book another appointment. She said I don t need an appointment for the next visit. But they donot allow people without any appointments. She gave me the wrong information and declined my appication. I waited for 2 months to get an appointment. I never faced such WORST service in the US. WORST SERVICE EVER

Date: a year ago

Review №72

Rating: 1

This is insane! Drivers License center by appointment only. These people are crazy, what am I paying taxes for...

Date: a year ago

Review №73

Rating: 5

As long as you have an appointment and what you need, it is so quick and easy! Thank you to Dawn P. For being so nice and getting me through the renewal process so easy, I loved getting to chat with you and you even got me a good license photo! Dawn is the best and I walked out grinning with my (temporary) new license!

Date: a year ago

Review №74

Rating: 4

not quite fast running queue, but the service is acceptable.

Date: a year ago

Review №75

Rating: 1

Please understand that there are no, zero, nadda walk-in appointments available. None. Don t do it. Go home. On 7/12/23 we arrived at 4:00 a.m. (first ones in line) at 7:55 a representative came to the door, marched us into the east sun (hot), and informed us that you must use the scheduling system. There is no posted notice on the building. There should be. If you decide to wait you will be as frustrated as I am. Texas DPS, you are a Wendy s in a Chick fila world.

Date: a year ago

Review №76

Rating: 5

Friendly! They guide well for new learners

Date: a year ago

Review №77

Rating: 5

They really have their act together and make it a pleasant experience.

Date: a year ago

Review №78

Rating: 1

Long wait times, to the point that youre late for your appointment, then they kick you out.

Date: a year ago

Review №79

Rating: 1

There is a short Mexican Lady that works here and she is extremely rude. Very short tempered and unprofessional. I reported her to her lead and nothing was done, called their supervisor and STILL no action was taken. Something MUST BE DONE with this woman and the customer service at this company. People deal with a lot as it is, but to go to the DMV in Lewisville and get disrespected the way I did is just ridiculous. I mean how does this woman still have a job after cussing at me the way she did? Who do we need to vote for to get our voices heard? Who can we call/email to get our concerns addressed? ACTIONS NEED TO BE TAKEN ASAP

Date: a year ago

Review №80

Rating: 5

Date: a year ago

Review №81

Rating: 2

I came here yesterday. I finally got all my paper work in order. The security check in woman was very helpful and her tone was motherly but authoritative. I sit with the girl, Odayes, she s sweet. She tells me I need a w2 to support one of the items I brought. Frustrating but she was very helpful and sympathetic after also telling me I can t get my license in Texas without registering my car. She tells me to go down stairs and see if I can transfer my vehicle. I check in at the kiosk and of course I need 20 (2) other documents to do this. She gave me an appt for tomorrow to come in then so no worries. I show up today and have every item they asked for. I get to the counter and the girl verifies my address. And she says I cannot register here I have to register at DMV in my county. After trying to get everything in order for 6 months now they tell me this. No one told me this yesterday. I am trying to get my license first time and have to come to Lewisville but I can t register my vehicle first time in the same building ??? When I scheduled online none of this information is provide ! And also the girl who helped me yesterday said just to go down stairs but when I get there I can t. All my information provide said GRAPEVINE. The girl at the counter was starting to offer some other form of assistance as I was taking back my paper work, I told her I didn t want her help because this was effing ridiculous. I don t trust them after this. She probably forget to tell me I need to give up my first born and a DNA sample in San Antonio. Everything regarding my car is expired. They don t take walk ins. Appointments are 3 months out EVERY TIME. I think I ll choose a different DMV moving forward. This building is a complete waste of tax payer money. 2 stars because Odayes was sweet and (somewhat) helpful and I also really liked the security guard who checked me in. But Odayes was not competent enough to give me the correct information.

Date: a year ago

Review №82

Rating: 5

Date: a year ago

Review №83

Rating: 5

Excellent service in this DMV. All smiling faces and quick to address and solve your problems.

Date: a year ago

Review №84

Rating: 5

The Ladies in this office made me getting my permit the easiest thing ever in such a difficult situation. No matter how many challenges were thrown their way they saved the day especially Ms. Patsy Quinn! I appreciate the energy created in this space and I m glad I got to share this special moment with them.

Date: a year ago

Review №85

Rating: 3

Date: a year ago

Review №86

Rating: 5

Nice place nice people

Date: a year ago

Review №87

Rating: 1

Unfriendly staff especially the lady who is at the entrance to check documents is very rude.

Date: a year ago

Review №88

Rating: 1

Please note was just told today that there are no more walk-in appointments. This was after Id waited in line from 4:30 this morning!! The lady came out at 7:55 to make the announcement and to let us know that all same day appointments are to be made online through their scheduler. We were then handed a card with a QR code that was supposed to allow us to do that, but it never worked. I tried for 2 hours and gave up. Question is why didnt DPS have the courtesy to notify people earlier, especially as this new policy started last Thursday?? - a simple sign on the door or even online would have been the decent and humane thing to do!!! But no! They just let people suffer and waste their time by lining up for nothing! Do better DPS!!

Date: a year ago

Review №89

Rating: 1

Worst DMV and worst staff. They dont know how to treat people. They talk to you like you are stupid. I had my appt scheduled since January. Yes I was missing a paper and told me to reschedule. She didnt check the rest of my paperwork. I drove to Wichita Falls location and I got an appt for the same week. Staff there make you feel welcome the minute you walk in and are very helpful. Think twice before going to Lewisville location.

Date: a year ago

Review №90

Rating: 5

Excellent service...

Date: a year ago

Review №91

Rating: 4

Date: a year ago

Review №92

Rating: 2

Extremely overcrowded, disorganized, sarcastic, poor service

Date: a year ago

Review №93

Rating: 1

These people are so rude!! This has to be the worst dmv there is. The moment you step through the door they are treating & speaking to you any kind of way. They don t take the time of day to be considerate of what you are trying to say. The moment they see something missing they turn you around, they don t even bother to look at the rest of the documents to be sure there isn t anything else missing so that you can be sure to bring that next time around. This is my 2nd time being denied of getting my license. Both times I had to wait 4-6 months.

Date: a year ago

Review №94

Rating: 1

I walked in today with my girlfriend for her drivers license and this woman who I don t know but is the first woman on the left insulted my girlfriend for not having her drivers license by mistake and during the conversation I was speaking for her cause she s nervous to speak and merely to help out. She spoke to both of us in a manner like she wanted a reaction out of us and I spoke up for myself and I walked out. If I can get a number to make a complaint please someone help thank you

Date: a year ago

Review №95

Rating: 5

Date: a year ago

Review №96

Rating: 1

Date: a year ago

Review №97

Rating: 5

Small but effective, very polite staff

Date: a year ago

Review №98

Rating: 5

Same day Lewisville walk-in success! Overall service is efficient, I didnt wait long before being attended to (approx. 40 mins). Probably cause it was a Wednesday, I read Tue-Thurs are best walk in days. I went to the Lewisville location at 7:30am (it opens at 8am) and there were about 15-20 people on line already. At 8am a representative told us she had only 8 tickets for DL walk-ins and once they ran out that was it. She also encouraged us to try and find same day appointments online at this or other locations because most locations release appointments from prior day cancellations in the morning. This actually worked for a number of us so try it!!!! Timing to book these same day online appointments is anywhere between 7:45 am to 8:15ish (the same day, I cant say this enough!), just continue trying if the first appointment you select is no longer available...dont give up. I got an appointment at a different location (flower mound) for 2:30pm but decided to stay on the 8 ticket line just incase I was lucky...it worked! The representative screens everyone on the line (until the tickets run out) to make sure all documents are correct. If you dont have the required documents youre out of luck. Now, I will say this about the documents, go to the DMV site ahead of time and make sure you have EVERY document listed. Carry more documents than necessary if you doubt they will accept what you have, carry everything, better safe than sorry. Lastly, maintain a positive attitude, what you put out to the world will come back to you. The representatives have a job to do, they dont need you upsetting their work with your attitude. And yes, I cancelled my flower mound appointment, hopefully it made someone elses day.

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 5

My time here has always seemed to go pretty fast, its never been over 20mins, my advice, just be patient..

Date: a year ago

Review №101

Rating: 5

Had to wait even with an appt, but Patsy was a delight! Laughed until I cried !

Date: a year ago

Review №102

Rating: 1

Wish I can give this location a ZERO!! The team leader TORA is ESPECIALLY RUDE, how did she get this position???? She supposed to step in when another worker cant solve an issue. VERY UNPROFESSIONAL and AGGRESSIVE!! She needs to be retrained on çustomer service. People are not just another number and you cant treat or talk to people any kind of way.

Date: a year ago

Review №103

Rating: 1

Security guard was very racist and rude. She looked at me and asked if I had my migration papers? I told her dont you see on the birth certificate you looking at that i am a born Floridian. But for her to assume that i was an illegal citizen because of my complexing was very disrespectful. And then sent me to the back of the line. Abusing her power as a security guard.

Date: a year ago

Review №104

Rating: 1

Never find appointment

Date: a year ago

Review №105

Rating: 5

Date: a year ago

Review №106

Rating: 1

Be ready for people to cut the line and get spots in front of you. If you try to do a walk in. This DPS is absolutely horrible and the lady is rude. I do not suggest going here.

Date: a year ago

Review №107

Rating: 5

Date: a year ago

Review №108

Rating: 1

This place is an absolute nightmare. I would say unless you re willing to wake up at 3am and wait 5 hours until they open, don t expect any walk-in appointments. But good luck scheduling an appointment any earlier than 3 months in advance. I hate this place with a deep burning passion and I hope to never return.

Date: a year ago

Review №109

Rating: 1

Understaffed and extremely long wait time. I had to wait over 4 hours just to get in the office to replace my lost license. There is nowhere to sit while waiting so we all just stood the entire time until we reached inside the actual office, where we were told we d have to wait another 90 mins. Absolutely ridiculous.

Date: a year ago

Review №110

Rating: 5

Date: a year ago

Review №111

Rating: 1

Its is shame on DMV, Texas. Third world countries are better managed than DMV,Texas,I have seen people waiting since 12 AM and rude police unable to organize line pushing every one out in winter cold.Employees are inefficient and dumb.They do not know about requirements.They publish all in website but ask irrelevant documents when we go there.Our tax money is going waste

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 1

The lady at the desk definitely lets it be known that she doesnt want to be at work.

Date: a year ago

Review №114

Rating: 1

DPS is bad, this one in Lewisville is the worst. Taking my newly immigrated parents here for driver s license. They don t have SSN yet, so can t make an appointment online. We have to choose walk in for our case. Waited outside for 2h in 30f weather and at 8am we are told that only 8 walk in available a day, so we were let go. I decided to talk with the supervisor of this DPS site, Collins, Her answer to me is, this is how they work. She said I can put in a fake SSN: 1234 to make an appointment online and come back again in April. I replied to her I don t want to lie on their SSN and she said it s not a lie it s ok, that s how the system work. I replied her again saying ok can you show me any written doc that saying the same because my parents are still in the immigrantion process and I don t feel good to type a fake SSN on a Texas gov website. She has no answer for that. I insist to have her full name and title. She is very reluctant to give me those info as a public servant. Collins also said if I come in the very early morning and wait outside of the building before business which is 8am, she can call the police and charge me with trans passing. Seriously! This is a public building, me coming early in the line to fits your working style is transpassing? Collins also said they give 8 walk in number every day is out of their mercy. Remember we are the tax payer, you are hired to serve and help us, not because you are a merciful person!!

Date: a year ago

Review №115

Rating: 5

Gloria was awesome!! So patient and calm spirited

Date: a year ago

Review №116

Rating: 5

Staff friendly, helpful and professional. The dept was organized

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 5

Do yourself a favor: MAKE AN ONLINE APPOINTMENT. Came here for a title transfer and registration appointment. Made my appointment online and was seen exactly at that time. I saw 20+ people waiting (some of them angrily). Remember, you will be waiting a long time if you dont make your appointment online.

Date: a year ago

Review №119

Rating: 5

Date: a year ago

Review №120

Rating: 5

Went with my niece to the TDOT office. There was a line - no surprise there - but (1.) it moved along fairly quickly, (2.) the young lady at the reception/triage desk was very friendly, helpful and informative and (3.) the rest of the staff was quick, informative and friendly. We were in and out in 1 hour.

Date: a year ago

Review №121

Rating: 1

The worst experience! Do better! Especially those who have waited in line in the freezing cold. My daughter had an appointment sent her back because no one was available for her driving portion then she came in at 6am only to tell her she needed to make an appointment.

Date: a year ago

Review №122

Rating: 5

Excellent attention

Date: a year ago

Review №123

Rating: 3

IMPORTANT NOTE: They only allow the FIRST 5 people in line for walk-ins (dont bother if you cant come by 5-6 AM) For first time license, make sure to bring EVERY possible document you have to show proof of residency (includes voter reg. card, Selective Service, Util. Bills). I was well prepared and LUCKY, therefore the whole experience was seamless (except for waiting for an hour in the cold outside). Took about 20 minutes inside to get my permit.

Date: a year ago

Review №124

Rating: 1

This place is a disgrace to the justice system, the government system and to man kind, how do you expect people to do right, be legal and abide by the law and you do not allow them the daily opportunity to get the Identification they need. They only take appointment and all appointments is 3 and 6 months out. It s no reason this place shouldn t be open to the public to get the help they need. It s sad, with millions of people living in Texas and you can t get the help you need. This is laziness at the fullest and the government should be ashamed. They do not set example for the public, I see why the people don t follow the law. It s sad you can get in a welfare line and get food stamp faster than you can get identification card to get a job.

Date: a year ago

Review №125

Rating: 3

They need more people who are builingual. We are Hispanic and they never have any people who speak Spanish, thanks

Date: a year ago

Review №126

Rating: 5

Make an appointment, I know right now they are 3 months out but its the best way. They take 5-12 walk-ins a day depending on how many appointments are scheduled. If you are in line and you are already wrapped around the building, chances are you will not get a spot. The people here are very kind and informative. Just remeber they are also under stress when dealing with large upset groups of people, they are just doing their job. For your DL please make sure everything is printed, they need to scan in a copy for your records. They were great reasonable people, even gave me an hour to gather a second proof of residence and print out my car insurance. They also gave me a return ticket. It was a good experience overall.

Date: a year ago

Review №127

Rating: 5

Date: a year ago

Review №128

Rating: 5

Staff here are surprisingly kind!

Date: a year ago

Review №129

Rating: 5

Date: a year ago

Review №130

Rating: 1

Total racket. Avoid.

Date: a year ago

Review №131

Rating: 1

The rudest staff I have ever met at a DMV. DO NOT RECOMMEND. Go to any other DMV but this one.

Date: a year ago

Review №132

Rating: 4

Date: a year ago

Review №133

Rating: 4

Very good help and place was very Clean..

Date: a year ago

Review №134

Rating: 4

***MUST READ*** Whatever you read about being there for same day appointments at 5:00am, IGNORE! The first day we were st the building at 4am, but at the wrong door! Make sure you are lining up at the door facing the south! We arrived at the correct door at 4:30 and were 11th in line. They only had 7 tkts to give out. The next day, we arrived at 3:39am and were 3rd in line. Bring a chair and a blanket! Gooduck!!

Date: a year ago

Review №135

Rating: 3

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 1

Driver s license renewal is now a very slow process. Agents seem to be new at using computers and they take breaks after each person attended.

Date: a year ago

Review №138

Rating: 4

Date: a year ago

Review №139

Rating: 5

Best experience I have ever had with what we used to call the DMV. We are so happy to now live in Texas.

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 5

Date: a year ago

Review №142

Rating: 5

Very Professional

Date: a year ago

Review №143

Rating: 1

Absolutely the worst Ive made 7 appointments went to all 7 of those appointments to be told one document was not correct each time I went it was a different document such as lease or bills or proof of residency including my w2 I have a new appointment next year so heres hoping I have the patience of a Saint but this has caused me to lose out on a lot of work, even though I lived on the east coast, texas doesnt believe I live here even after a year.

Date: a year ago

Review №144

Rating: 1

Perfect example of how government can t do anything right. They don t even care enough to have a representative answer a phone. Our tax money is just being thrown away by this incompetent facility.

Date: a year ago

Review №145

Rating: 5

Date: a year ago

Review №146

Rating: 5

Quick and efficient!

Date: a year ago

Review №147

Rating: 1

Date: a year ago

Review №148

Rating: 4

Date: a year ago

Review №149

Rating: 1

My husband, Im trying to change his drivers license, its more difficult, hes already slept in line 2 times, and they play with people, old ladies, men who lose their day at work, every hour they ask for different things, and easy they sleep all night, so they dont care about people, this has to change this is ridiculous Thank you!

Date: 2 years ago

Review №150

Rating: 2

Once again the DMV proves to be one of the most ineffectively managed institutions on the planet. After scheduling an appointment, gathering all necessary documentation, taking off work, drive 45 minutes to the location, check-in via text, and arriving early as requested/suggested....I was met by an employee who informed me the equipment was down and I would have to come back later. Now I understand that the personnel at the office are not members of Geek Squad nor are they IT System Administrators, I pose this question: If I can get appointment reminders and check-in prompts via text, is it possible to get Hey, dont worry about driving out here. Lets reschedule. texts? On a positive note, the facility overall is beautiful.

Date: 2 years ago

Review №151

Rating: 1

Bad service

Date: 2 years ago

Review №152

Rating: 5

its was sort of quick but accurate no problems.

Date: 2 years ago

Review №153

Rating: 5

I come here a lot and have never had a bad experience. They are very helpful once you can get to a window.

Date: 2 years ago

Review №154

Rating: 5

Date: 2 years ago

Review №155

Rating: 1

Lewisville - Texas Department of public safety It was time to renew my DL and unfortunately getting it taken care of online was not an option this time. After reading reviews online I decided to set my appointment online 4 months early just in case of any unforseen hiccups that could potentially happen, luckily I did. Youre given options with different places on days and time availabilities. I made my selection and opted for text message reminder. I received my confirmation text right a way. (so far so good) Than the week of the appointment I receive a message on the requirements for the road test prior to your appointment. ( 1st hiccup - Im just needing to renew my license). So every day that week I would attempt to call the office for clarification but would be on hold for a long time with no assistance. Day of the appointment I arrive 30 minutes early, the woman that checked me in said your going to need your birth certificate or passport for proof of citizenship. (2nd hiccup) I didnt have my birth certificate on me. ARE YOU SERIOUS..... Im just renewing my license. I leave to get the certificate and head back to the office. Two hours later I make it back to their office they close at 5:00 I arrived back at 4:30. The same woman at the check out is there raised her voice to me I would have held an opening for you to come back but you just walked out. And we dont have any appointments available now . At this point Im really getting agitated. There were only a few opened windows that people were being assisted on and that was it. There was no one else waiting on line.... Seriously. .. its 4:30 you close 5:00 and you cant fit me in. I will never come here ever again. Poor customer service!

Date: 2 years ago

Review №156

Rating: 5

Beautiful clean building. Everyone was very nice (as opposed to Garland location). I was there early, my documents ready. I was waved in, required items put in a envelope. I sat for about 45 min to an hour. Listening to conversations, all employees were very nice, and patient. Cynthia took care of me; great customer service. I would go back again.

Date: 2 years ago

Review №157

Rating: 1

Rude and over smart lady at DPS office.

Date: 2 years ago

Review №158

Rating: 5

Great experience. I was there to register my car. I was thinking it would take at least 45 minutes to one hour. Wow, I was out in 15 minutes. The fact that it was a rainy Tuesday morning, probably helped with the crowd control too, but thanks to the wonderful staff working today. You were awesome.

Date: 2 years ago

Review №159

Rating: 1

Worst experience I ve ever had at a DMV. The woman with short brown hair who checked me in was very very rude and raised her voice to me multiple times. I was shaking by the time I got to my seat after being berated by her, simply because the application I printed out from the website was old . I will never come here ever again.

Date: 2 years ago

Review №160

Rating: 5

The online appointment & check-in were super easy to use. I got to my appointment 30 minutes early, had all of my required documents & had already filled out my forms ahead of time. I was out of there 5 minutes before my appointment time. Ms. Ebony took great care of me & all of the staff there were very nice & accomidating. Definitely not the same DPS from 10 years ago. Way to go!

Date: 2 years ago

Review №161

Rating: 3

Hi,how are you

Date: 2 years ago

Review №162

Rating: 5

Date: 2 years ago

Review №163

Rating: 5

Date: 2 years ago

Review №164

Rating: 5

Date: 2 years ago

Review №165

Rating: 5

Very good staff members.... Highly recommend this dps for all your driving license applications....

Date: 2 years ago

Review №166

Rating: 5

One of the best DMV i have ever dealt with. Really smooth process and great people working there to help people

Date: 2 years ago

Review №167

Rating: 5

Date: 2 years ago

Review №168

Rating: 3

Date: 2 years ago

Review №169

Rating: 1

Moved to Texas recently and the soonest appointment was 3 months out. Fast forward to that appointment, everything was going pretty smoothly. The line was short and I was seen quickly. However, once I was seen I was met with an unprofessional and rude employee. I carefully read over license requirements for the state of Texas multiple times before this appointment. I brought my out of state license, social security card, and two documents to prove I live in Texas. I was told that I was missing a lot and that my lease was not an acceptable form of documentation, and that my social security card did not prove I was lawfully here . I expressed my disappointment as I, like many others, waited quite some time for this appointment only to be turned away. She told me she would be considerate and allow me an hour to return with proper documents, but I have decided I will reschedule elsewhere. I d rather not meet this employee again and have eyes rolled at me despite following all guidelines. They pick and choose the license requirements daily, I guess. Depends on the mood of the employee. Never returning.

Date: 2 years ago

Review №170

Rating: 5

Took my son in for his permit. Was a great experience overall. As well as Ayanna who assisted was very friendly and helpful. Good job Lewisville DPS.

Date: 2 years ago

Review №171

Rating: 4

When and if you do manage to get in, the service is very very good. *******For Walk-in appointments to obtain Drivers license .******* They had only only 8 walk-in appointment slots on the days I went. If you want to get any of the 8 walk-in appointments then you should come prepared with every document required to get the license as listed on the website. Arrive no later than 1am on day you intend to do a walk-in (I m dead serious). Be prepared to present all the documents at 8am when the 8 tickets are being handed as you would not be given a chance to go get what you re missing even if it s right in your car. Bring a chair or something to sit on because you ll need it. Goodluck folks

Date: 2 years ago

Review №172

Rating: 5

Everything went perfectly

Date: 2 years ago

Review №173

Rating: 5

Date: 2 years ago

Review №174

Rating: 1

Most useless place ever. Zero customer service. No way to get something done same day.

Date: 2 years ago

Review №175

Rating: 4

Date: 2 years ago

Review №176

Rating: 5

Date: 2 years ago

Review №177

Rating: 5

Date: 2 years ago

Review №178

Rating: 1

I hate this DMV it is completely run by incompetent lazy people who would prefer to do the absolute bare minimum, if you are able to go to a different dmv I highly suggest you do for your sake of sanity. I have never had a more unpleasant experience with a dmv in my life, so not accommodating, helpful absolute worst!!! Good luck to you if you must go here, because you will need it!

Date: 2 years ago

Review №179

Rating: 5

Date: 2 years ago

Review №180

Rating: 3

I came recently from Illinois, My TX DL renewal appointment date will be Oct 25. But my IL expiry 10th of this month. So went to DMV at 4am. My queue number by the time is 12th. Only 8 walkins allowed by them by 8am. I went twice as early as Possible but couldnt get one walkin, My dl is expired now. when I call IL for short extension they told me they can but I have to visit one of IL DMV/SoS; when I call TX they said your DL expired then u have to get extension from Previous state OR apply TX DL as first time DL applicant. Lot of people in around dallas only 1 or 2 DMVs allow walkin...all schedules are available after 3/4 months...total atleasr 100 people there in the line but they give only 8 and they give free advise to go to online and schedule :-). I have been lived in 5 states..i never faced such issues. I hate process, but never entered in DMv..so given 3.

Date: 2 years ago

Review №181

Rating: 1

White lady has a problem with race. The interaction was poor.. VERY POOR.. Especially when you as the customer is being addressed rudely with WHAT with her nose visibly turnt up.. I was scared to even speak.. like how rudeee..

Date: 2 years ago

Review №182

Rating: 3

Had to wait 15 minutes in spite of having an appointment. Cynthia, however was a nippy to work with.

Date: 2 years ago

Review №183

Rating: 3

If you want do walk in, 5 am absolutely not early enough based on my visit. Maybe 3 am. They only give 8 tickets for walk in each day. If you find you are the 9th, dont waste your time, just go. Or try to make appointment on their website 8:00am and 10:00am, there are few current positions released.

Date: 2 years ago

Review №184

Rating: 5

Date: 2 years ago

Review №185

Rating: 1

Date: 2 years ago

Review №186

Rating: 5

Date: 2 years ago

Review №187

Rating: 4

Date: 2 years ago

Review №188

Rating: 5

On task, so I was out of there fast.

Date: 2 years ago

Review №189

Rating: 1

Absolutely the worst Drivers License office I ve ever been to. 1st the lady at the desk was extremely rude and not helpful. I actually came in to get my son his first license after waiting 3 months for the appointment. The proof needed listed was missing the 6 hour course that is required before a permit can be given well you should list that in the requirements section so people don t waste time. Then part of the process you have to provide proof of residency at no time did it state the name had to be the same example my document said Mike where my birth certificate said Michael. Obviously you can t tell me someone can t realize that s the abbreviation of Michael. You just want to complicate the procedure and cause people to get aggravated. Then the lady quickly goes on to the next person, well she didn t even offer me to be able to email the documents as another person suggested so I got back in line and sure enough I could have emailed a document. This lady clearly didn t care about helping anyone. As I say there listening as people came in she was completely rude to every single person. And as people had the same exact issue as me she still didn t offer to help any of them. So I started telling people about the email and people were able to proceed. You clearly need to make sure the documents required section specifically states the names must match on all documents and list the documents needed. This is help move along the process. You need to teach this person some courtesy and teach her to assist people not just push them aside. This office is horrible and I ll never set foot in this one again. But it doesn t have to be such a horrible experience, I get it you get aggravated people but don t cause the aggravation! Be kind to others imagine this was you being helped don t be a jerk to people! Shame on you guys for allowing people to treat others like this, we pay for your service don t make it a regrettable service. It s a privilege to drive it s not a privilege to be a rude individual!

Date: 2 years ago

Review №190

Rating: 5

If you are doing walk-ins, get there early. Like 5AM early. At 7:50AM, they will only give out around 8 tickets for walk-ins (for when I went). Make sure you have all of your original documents with you, I d even call to make sure you have everything before you go because they are strict and will not give you a ticket. Seriously, make sure you have all of your documents or you will be miserable that you waited for no reason. Other than that, they operate efficiently and is the best DPS I ve ever been to.

Date: 2 years ago

Review №191

Rating: 4

Make sure you have an appointment, if not, they are taking walk ins, but only 8 people can get walk in appointment for the day. I was there at 5 in the morning, but still missed out on an appointment because of people joining in between at the last moment.

Date: 2 years ago

Review №192

Rating: 5

Was with my clients at this location. Johnathan Brown gave us amazing service . All the staff were very pleasant

Date: 2 years ago

Review №193

Rating: 5

Everyone is so friendly there and were helpful making sure my mom had a place to sit down.

Date: 2 years ago

Review №194

Rating: 1

This office has idea what they are doing. 3 appointments and every person told us something different.

Date: 2 years ago

Review №195

Rating: 1

Date: 2 years ago

Review №196

Rating: 5

Date: 2 years ago

Review №197

Rating: 1

Had a horrible experience with a red headed young girl. This is the first year I renew in a new state and wasn t able to do online. I waited 2 hours for her to tell me my insurance is out of state and needs my name on it, which clearly has my VIN number, I tried to explain multiple times even called my provider and her answer was were closed at 4:45!!! I literally wasted 3 hours for nothing. In other words please train your staff better or hire a more helpful one.

Date: 2 years ago

Review №198

Rating: 5

Schedule an appointment. Take all required documents. Check and double check.

Date: 2 years ago

Review №199

Rating: 3

Firstly the DMV system is stupid. They need you to get a drivers license in the first 90 days and they don t have an appointment until 6 months. So we go and stand in line without an appointment at 6 in the morning and they only had 8 tokens to hand out. Then we attempt again the next day at 5 in the morning and we were third in line hoping to get in. I was there for a DL as my current out of state license is expiring and we just moved to TX. We took all the documents that were mentioned per the instructions on the site and this lady who provides the tokens asked me if I own a car and I said yes. She asked me for the registration which I dint have at hand and I don t see it in the instructions that it was mandatory as I had other proofs of address and identity. I said I will get it from my car which was 10 feet away and she was not helpful. My wife was able to get in as she dint own a car. I got the registration and showed it to her 2 mins later and she still dint give the token. The DMV should hire more folks or offices setup with increased incoming requests. The service was good as they do seem helpful but I was disappointed in the appointment system and how early someone has to stand in line if they need something sooner.

Date: 2 years ago

Review №200

Rating: 5

Wow, made our online appt few weeks ago, checked in today and the called us up 2 mins before our appt time. Completed our DL renewal and was out in less than 15 min. Gloria D was fantastic with a great attitude. Thank you!

Date: 2 years ago