Hampton Inn Laredo

Review №1

Rating: 1

Does not accept cash for convince items

Date: 4 weeks ago

Review №2

Rating: 5

Date: a month ago

Review №3

Rating: 3

Date: a month ago

Review №4

Rating: 5

good place to rest

Date: a month ago

Review №5

Rating: 3

The hotel charges for parking. So when asked if you have a vehicle, the correct response is no . Moving forward, I now know better. At 10pm the lot is half empty, and they are still wanting to charge for parking. Unbelievable. The fridge in my room was unplugged. This would not have been noted had the parking fee been waived. I included a picture of a boot print on the elevator button, probably from another disgruntled customer being charged for parking!

Date: a month ago

Review №6

Rating: 4

Date: 2 months ago

Review №7

Rating: 4

Had issue with tv was given new room ,Elevator working ,pool open. Hot tub not working Food was good coffee could be better but still enjoyed my stay Staff very friendly and professional would recommend Rooms : 4/5

Date: 2 months ago

Review №8

Rating: 1

I stayed here last night no TV no pool and extra charge, I booked a fee on the Hampton inn web and at the time I got to the desk they charge me more Bad service They didn t tell me they don t have pool and tv

Date: 2 months ago

Review №9

Rating: 5

Date: 3 months ago

Review №10

Rating: 4

Walking distance to restaurants, Target and H-E-B, and other shops. Everything was as I would hope in a room.

Date: 3 months ago

Review №11

Rating: 3

The hotel in general is nice, it seems to be remodeled, I liked the breakfast, the guys were very attentive to cleaning the tables, the only bad thing was the bathroom in the room, there is no place to put your things, the tub is super uncomfortable to get out of her. It looked like a hospital bathroom, the tub was very dirty and the door was sticky, but overall it was fine. You can go shopping at the mall in 7 minutes walking, the hotel reception staff is not at all friendly, it is the first time that a hotel of this chain does not greet their guests.

Date: 3 months ago

Review №12

Rating: 2

Great place as far as bars and border but other than that not much to the hotel. Tried going around the hotel but nothing is open past 2am Rooms: Not really anything nearby but hooters was the best place to visitet nearby

Date: 3 months ago

Review №13

Rating: 1

Rooms: Will not do room service when requested Rooms

Date: 3 months ago

Review №14

Rating: 5

Beds are comfortable and the staff is professional and friendly! Walkability: Grocery stores and shopping centers are nearby Rooms : 5/5 |

Date: 3 months ago

Review №15

Rating: 1

Had a review posted a few years ago, which strangely was deleted. Gave them the oportunity again and no, its still the same bad service bad experience kind of hotel. I will say jt again: the worst Hampton Inn ive ever stayed at. If you want a good experience and service, avoid this hotel Food and drinks: Buffete breakfast was removed earlier than stated

Date: 4 months ago

Review №16

Rating: 4

Date: 4 months ago

Review №17

Rating: 5

Date: 4 months ago

Review №18

Rating: 2

Went here on a business trip thinking it will be good. Went in to get a room early upon arrival 9:30am so i can settle and do some work...rooms wasnt ready was told to come back at 12.. returned at 12 rooms still not ready states to come back at 2.... ask to do some work at the comfortable seating area staff lady stated that area is closed at 12. I should have booked at the hilton or even econo..its sad cause their slogan on the matt states we are here to make you happy..they failed me first impressions are everything and i was not impressed. Been to many hampton inn all over the country and its a first i felt like i didnt belong ... Spend your money wisely and find something better...im writing this as im still waiting for a room availability... i do not recommend going here.

Date: 4 months ago

Review №19

Rating: 5

Date: 4 months ago

Review №20

Rating: 5

Date: 4 months ago

Review №21

Rating: 1

Terrible hotel, nothing works, the attention is zero, dont stay here. There is no breakfast, they just put some muffins, no one answers anything, the service is disgusting.

Date: 5 months ago

Review №22

Rating: 5

The best hotel Ive ever stayed in with the best wadfles in town

Date: 5 months ago

Review №23

Rating: 5

Excellent hotel

Date: 5 months ago

Review №24

Rating: 4

It was a great location close to shopping mall, lots of different food places and was really quiet even though close to freeway. Pool and the patio area was nice. Hot tub was out of service but oh well. I had issues while here but overall it was a good hotel. The rooms were comfortable , it was clean, there were no bugs noticed, nice bath towels and they had breakfast but I think it was below par. Coffee was just water basically. I bought instant coffee packs instead. Overall I would recommend.

Date: 5 months ago

Review №25

Rating: 1

The hotel is terrible, the television does not work, the keys to enter the room, the elevator is horrible, the floor is horrible, and they also charge you 10 dollars for parking, what a shame for the Hilton chain, I hope they take away the concession, I will not stay again in this hotel

Date: 5 months ago

Review №26

Rating: 1

By far the worst experience I have had with Hilton. Staff was rude and cable didn t work in rooms no hot coffee or water. Not offered honors water or thank you at all.staff lied after we expressed concerns breakfast was off early elevator wasn t working. Just terrible experience Hilton should not allow this location to hold the Hilton name

Date: 5 months ago

Review №27

Rating: 1

I was very disappointed, I stayed due to work and checked in late. The television didn t work and hotel staff was dishonest and not concerned. We didn t get breakfast as they closed kitchen early. No hot coffee. I have been an executive diamond member for a long time and this by far was the worst Hampton/Hilton experience. The hotel closed my complaint and didn t not seem too concerned with Loyalty or Hiltons customer service commitment.

Date: 5 months ago

Review №28

Rating: 2

TV doesn t work at all and it s old anyway if it did. There was no soap or shampoo in the room. I mean aren t those part of the basics of a hotel room. Thankfully there was a bed and sheets in here.

Date: 6 months ago

Review №29

Rating: 1

They charge $10 for parking. There was foreign trash on the floor of the room. Rooms: The bathroom extractor fan is always on, the beds are not firm.

Date: 6 months ago

Review №30

Rating: 1

Terrible hotel, a robbery, 260 dollars a room plus 10 dollars for parking, terrible service, abuse, possibly discrimination for being Mexican, if you go to Laredo TX, never stay in that place

Date: 6 months ago

Review №31

Rating: 4

Walkability: Strip mall Food and drinks: Applebees Rooms : 4/5 |

Date: 6 months ago

Review №32

Rating: 1

This place charges additional $10 for no reason

Date: 6 months ago

Review №33

Rating: 5

Date: 6 months ago

Review №34

Rating: 1

No hot water, enough said. Very sad

Date: 7 months ago

Review №35

Rating: 5

Date: 7 months ago

Review №36

Rating: 3

The renovation is complete. Took a long time for the hot water to get to my shower. Wasted a lot of water. The location was not very convenient for me. May stay again.

Date: 7 months ago

Review №37

Rating: 5

Date: 7 months ago

Review №38

Rating: 4

Date: 7 months ago

Review №39

Rating: 2

I m not going to complain shot the elevators as everyone already has and it really during bother me (I always prefer the stairs). My issues with the hotel as the dismal appearance once you get past the lobby area (especially in the stairs which everyone must take now). Then the internet is really bad with connection and slow internet. I have been at some very nice Hamptons but this one isn t it. Cheap place to stay but beware it is run down and .noisy (people, traffic outside and stairwell door slamming)

Date: 7 months ago

Review №40

Rating: 5

Date: 8 months ago

Review №41

Rating: 1

This hotel has the most unprofessional, non-caring, rude front desk staff Ive ever experienced in my 30+ years of traveling. Going forward, I will not book this hotel for myself or anyone on my team that travels to Laredo.

Date: 8 months ago

Review №42

Rating: 1

Terrible place, the elevators DO NOT WORK, the place is dirty and the manager of the place and reception are SUPER RUDE and are always in an attitude of already paid, already scrubbed... the breakfast is very bad, it is useless anyway you will end up paying outside somewhere else, they charge for parking and ignore any request from the guest.

Date: 8 months ago

Review №43

Rating: 1

DO NOT STAY AT THIS HOTEL. Terrible service and failures in the facilities. The quality of attention from the staff is zero, zero intention to solve problems, in addition to being rude, arrogant and zero empathy. The elevator doesnt work and they charge you for parking. Please choose another hotel if you dont want to go through the trouble and pay for services that you dont have. The internet doesnt work.

Date: 8 months ago

Review №44

Rating: 5

Date: 8 months ago

Review №45

Rating: 4

Date: 9 months ago

Review №46

Rating: 1

The worst experience. The room smelled of tobacco and they put a bag of coffee to hide it. There were no towels in the bathroom. The internet is terrible and if you want better you have to pay. You pay parking. How there is no refund. You know, either you stay or you lose it. The carpet without vacuuming. Broken light switches. what v Most horrible thing.

Date: 9 months ago

Review №47

Rating: 3

Breakfast is lacking in variety. The elevator does not work. But the rooms are comfortable Rooms: Comfortable, clean. nice bathroom

Date: 9 months ago

Review №48

Rating: 4

The elevator did not work during 2 days

Date: 9 months ago

Review №49

Rating: 1

The worst hotel in Laredo!! Dont stay here, the bathroom in our room was very dirty, the elevators dont work, if you bring a lot of suitcases you have to carry them to your floor, they didnt want to return our money, terrible service, and apart from the carpet in the room I was soaked Rooms: Horrible, dirty

Date: 9 months ago

Review №50

Rating: 1

Very better service, I made my reservation and they did not inform me that the elevator did not work until I arrived at the hotel to stay, they told me and their only solution was cancellation without penalty Terrible service

Date: 9 months ago

Review №51

Rating: 5

Date: 9 months ago

Review №52

Rating: 1

Unreliable place. Two rooms were reserved and at the time of arrival to use the rooms, it turned out that they were not available they only had one available, not of those reserved only one of the ones they had left without giving a good answer or an explanation , we found ourselves in the need to look for another place. It had been reserved to avoid setbacks, but in the end at night and with all of us who were going (including babies) we had to look for another place. How ugly that they are not interested in the safety and integrity of their clients.

Date: 9 months ago

Review №53

Rating: 1

This hotel is terrible and needs new management. The elevators have been out of order for 9 months. They charge for parking even though it was mostly empty and the hotel is nowhere close to downtown. One of the front desk attendants was very unfriendly. The owner is very cheap. I had to request my Gold Member complimentary water and didnt even get a snack because they were still on order. Every other Hampton Inn gives them to me when I check in. There was a large spider in my bathroom. The hallway was missing carpet in sections. Do not stay here.

Date: 9 months ago

Review №54

Rating: 1

This hotel is a joke. They should just tear it down. The last time I came here was 6 months ago, and the elevator is STILL BROKEN. I decided to give it another chance but this time its worse. I paid for a king-size bed and checked in on my app. Someone decided to change my room and give me 2 queen beds. At 7 pm I cant change hotels so now Im stuck here in this garbage hole.

Date: 9 months ago

Review №55

Rating: 1

Absolutely the worst Hilton hotel I have ever had the displeasure of staying at. First off, I was sent an email at 5:50am the DAY OF MY RESERVATION saying the elevator was out of commission, pretty late to get that notice. Then after a day of traveling (literally while in baggage claim) the hotel calls me and reiterated that the elevator was not working and asked if I wanted to cancel, again pretty late notice. Had that notice come two weeks or even one week in advanced, I would have been able to do something with that information. Once we arrived, the staff was fine and I even joked kinda late notice to send an email day of the reservation to which the woman behind the desk responded how did that email make you feel? I was baffled at that response and didn t even know how to reply. The rooms were gross, clearly not cleaned and/or cared for from the previous tenant (or not cleaned well). There was hair in the corners of the bathroom, the shower was gross. The sink and shower head were both crusty. The sink and shower both also didn t drain well. Pool was also out of commission for what seemed like no reason. Continental breakfast was lackluster at best. Except the Texas waffle, can t really mess that up and I always look forward to that in Texas. TL;DR: Elevator doesn t work, pool doesn t work, breakfast stinks, staff wasn t good or bad and the rooms are gross. I will not be coming back, and I will definitely be warning folks at my company to avoid this specific Hilton at all costs.

Date: 9 months ago

Review №56

Rating: 2

To be fair the staff cannot fix a broken elevator, but management can have it fixed so guests do not have to climb stairs. I received the email earlier today the elevator was out. And I could cancel without penalty. They had time to have an elevator repair man arrive and fix the elevator before my 6pm arrival... Or not.. You decide. The air-conditioning in my room was going full blast.. None of the buttons on the unit worked to adjust it. The nice front desk attendant took down my room number and offered for maintenance to look at the unit. I waited for about thirty minutes for maintenance to show up... I went to dinner. I cant tell you as of this typing if maintenance arrived in my room or not... Alas, the first world problems we must endure...

Date: 9 months ago

Review №57

Rating: 1

The elevator is broken and you have to go down stairs to get ice or anything else. The pool area is closed so if you need to cook there you dont have any place to do so

Date: 10 months ago

Review №58

Rating: 1

At least during my stay there were 2 negative things: the elevator did not work and the continental breakfast was nothing but just waffles, toast and oatmeal. They ran out of eggs (or there were none for the continental breakfast). We felt disappointed.

Date: 10 months ago

Review №59

Rating: 1

The elevators dont work. I, pregnant, went down to breakfast at 9am for continental breakfast and they only had waffles, cereal and bread. They told me that they ran out of eggs before 9am and they couldnt restock them. Disappointed in this establishment, friendly staff but it does not do justice to the shortcomings of this hotel. I will not stay here again. Food and drinks: They dont have time for 9 am and they dont replenish them. I told them that how they do with their pregnant guests if they leave them without food, they said yes. Disappointed

Date: 10 months ago

Review №60

Rating: 4

Rooms are super clean . They need to fix the Elevator asap.

Date: 10 months ago

Review №61

Rating: 3

The hotel supervisor was very rude and impolite. We had an unpleasant moment when we entered. Acceptable cleanliness, not very good place good location

Date: 10 months ago

Review №62

Rating: 1

Hotel under renovation, in very poor condition and without prior notice when booking the rate at normal cost but without elevator, internet, hair dryer, minibar As a 1 or 2 star hotel at a 4 star price, check your options when you book because what they charge is not worth what they offer, at least for the remainder of 2023, at breakfast on Sunday I found most of the people dissatisfied with the hotel conditions and the cost

Date: 10 months ago

Review №63

Rating: 5

Date: 10 months ago

Review №64

Rating: 5

Date: 10 months ago

Review №65

Rating: 3

Date: 10 months ago

Review №66

Rating: 3

No elevator No lower floor Remodeling and no discount Rooms : 3/5

Date: 10 months ago

Review №67

Rating: 1

Nothing works, not the elevator, not the ice machine, not the pool, not the jacuzzi, wet carpets, dripping bathroom faucets, bad breakfast, etc.

Date: 10 months ago

Review №68

Rating: 1

Possibly one of the worst Hiltons hotels I ve stayed and we stayed really often my husband is a Diamond member, the elevator is still out, as I read it has been out for months now. They have a sign on the wall stating that breakfast is from 6 am to 10 am I went to try to get breakfast at 9:25am just to find that now it ends at 9 am mind you Nobody told me anything at check in, the staff doesn t really care about all of these situations they all have a it is what it is attitude. Never staying in that hotel ever.

Date: 10 months ago

Review №69

Rating: 3

Elevator is broken with no warning when you make reservation apparently due to a fire which happens but dont tell me when I arrive I can cancel when there are no rooms elsewhere. Anyway it happens and then when get to room air was left off and was so hot in room when its 110 outside, so far not to happy but what can you do Elevator still broken after how many months still renovating 1st and 2nd floors, also reservation called for refrigerator in room and person tells.me well thats only the 4th and 5th floor you can to there Apparently they do not read their reservations wish i could cancel as he said but all.other places at government rate are taken or full should have know when no one was in the lot not.to mention renovation trash everywhere. Also big air conditioner right in lobby

Date: 10 months ago

Review №70

Rating: 1

They dont have hot water, the elevators dont work and they dont give you any solution, please look for another hotel Nearby activities: Bar and restaurants

Date: 10 months ago

Review №71

Rating: 1

Date: 10 months ago

Review №72

Rating: 3

No hot water and no working elevator

Date: 10 months ago

Review №73

Rating: 3

Walkability: Many places close by to walk to Rooms

Date: 10 months ago

Review №74

Rating: 5

Awesome hotel for the family, staff very friendly and very nice breakfast was homemade. Definitely stay there again.

Date: 11 months ago

Review №75

Rating: 1

No water heater, no elevator, sink stuck water and rooms smell horrible (yes new ones) maybe cheap paint don t know. No heads up email or call. And horrible attitude at the counter. Diiiiiiiirty

Date: 11 months ago

Review №76

Rating: 5

Good stay . Good service.

Date: a year ago

Review №77

Rating: 2

On the day of our stay, they gave us the closest room, but it smelled like cigars when I chose non-smoking, the hotel did not have hot water, the elevator did not work, the Internet does not work, the payment was made automatically by the application, when on other occasions they charge us arriving, why did I choose cash; The beds were very comfortable, the breakfast was very complete and delicious.

Date: a year ago

Review №78

Rating: 2

Elevator is out. Would have appreciated more than one email 3 weeks before my visit to let me know it was still out and maybe offer a discount for one of the other hilton locations instead of those jacking up their prices. No elevator and I was on the 5th floor so I got the pleasure of lugging everything upstairs. Now I question how does housekeeping keep the rooms clean? How do they get the carts on the floors? Faucet was leaking and gym equipment was not working. Kind of petty but last straw was the bagels were not even cut. Its a small thing but really cherry on top of the cake when you have to deal with everything else. Will not stay here again. Im a loyal diamond member and this experience would make me rather go to a Marriott

Date: a year ago

Review №79

Rating: 3

Elevator did not work all week

Date: a year ago

Review №80

Rating: 4

Date: a year ago

Review №81

Rating: 1

Terrible hotel, dirty, the elevators do not work, the internet does not work, the rooms are third class and very dirty

Date: a year ago

Review №82

Rating: 1

Elevator is not working according to staff since 6 months ago. Horrible breakfast quality. Staff they dont care about the horrible situation of this Hotel facility. I dont recommend this Hotel at all. Avoid this Hotel.

Date: a year ago

Review №83

Rating: 5

Excellent customer service Amanda Martinez .

Date: a year ago

Review №84

Rating: 1

Hotel staff was not welcoming at all and there was so much wrong with the hotel from the sink to the extremely loud jackhammer drilling Had to take a cold shower as well I ended up leaving and asked for a refund Rooms : 2/5

Date: a year ago

Review №85

Rating: 2

The elevator doesnt work, the Internet doesnt work. Terrible, dont stay here.

Date: a year ago

Review №86

Rating: 5

Date: a year ago

Review №87

Rating: 3

Read the reviews concerning this place and they were not all that great however I wanted my Hilton reward points, elevators are still out of service however the whole fifth floor has been renovated the rooms are all brand new and if youre willing to get the exercise the new rooms are well worth it, I am the first guests to stay in the room I am currently in Rooms: Rooms are being renovated, if youre willing to walk up five flights of stairs to the new rooms on the fifth floor, they are brand new and no one has stayed in them before

Date: a year ago

Review №88

Rating: 1

This hotel needs internal attention. Though there is some work being done to the elevators, this place is a mess. Dirty floors walking in, dirty carpets walking to the rooms, and even the rooms are not fully cleaned. Look elsewhere in Laredo, TX. Noteworthy details: There is no real value staying here as competing hotels have basically the same cost with much nicer accommodations.

Date: a year ago

Review №89

Rating: 1

The elevator doesnt work... neither does the ITERNET! Noteworthy details: Dont come!

Date: a year ago

Review №90

Rating: 1

I stay at 100 or so Hampton Inn properties per year. This is the worst one I ve stayed in and the most expensive. This place is a dump. Hilton should be ashamed of this place and consider pulling their flag.

Date: a year ago

Review №91

Rating: 3

Date: a year ago

Review №92

Rating: 4

We have used this hotel on several occasions and it has always been good unfortunately on this occasion they were under renovation like almost all of the Hilton line and that is a big inconvenience I use a cane and I had to walk up the stairs

Date: a year ago

Review №93

Rating: 5

We checked in late and were tired. Find out they were being remodeled, so elevators were out and the room type I booked and paid for was not available. RENEE was super kind and accomodating. He made sure we had everything we needed to make our stay as comfortable as possible despite the circumstances. He went above and beyond and for that I wont take stars away for the not-so-kind desk agent I encountered the following morning. Thank you Renee!

Date: a year ago

Review №94

Rating: 1

The hotel is under construction, I received an email 24 hours before that I couldnt pull the elevator, ok I said go, it arrived and as HH they only offer soda and water, when previously they offered you candy and snacks as well, then they inform us that there is no breakfast hot, then the coffee was terrible, the phone didnt work and every time a neighbor opened the door to their room it was like air and it was very noisy, I even thought they were opening my door. Just that, I hope it improves with the remodeling Rooms: The rooms are tired

Date: a year ago

Review №95

Rating: 1

Oh my word!!!! I can t even explain it all!!! Never Ever!

Date: a year ago

Review №96

Rating: 4

Date: a year ago

Review №97

Rating: 1

WHAT AN UNPLEASANT EXPERIENCE STAYING HERE. Upon arrival, the receptionist told us that she would respect a price for us and since we paid by credit card she charged us much more in the end. We complained to him and he told us that the next morning we should deal with the manager because supposedly she couldnt do anything. The next day we went to look for the manager, she didnt want to show her face and the other receptionist who was on duty ended up assisting us, in the end they didnt give us a solution. The hotel is in terrible condition, and they changed our rooms twice because they really smelled very bad. They have a complete lack of customer service. The elevators do not work because they are being remodeled. I recommend that if you have the opportunity to stay here, MISS IT.

Date: a year ago

Review №98

Rating: 1

This was the worst hotel I ever stay with Hilton and this place should be demolished

Date: a year ago

Review №99

Rating: 2

Construction made most things in the hotel closed or not available. Room was dirty and construtting debri was everywhere.

Date: a year ago

Review №100

Rating: 2

I do not recommend this hotel unless you like to overpay for value. I believe you can find a better hotel experience elsewhere.

Date: a year ago

Review №101

Rating: 2

Never will stay in this hotel again I will submit complain to my work and have them a different hotel in Laredo Other than Hampton. Noteworthy details: Very bad experience never again will I bother choosing Hampton ever

Date: a year ago

Review №102

Rating: 1

Hotel under renovation and elevators were inoperative. I would expect to be warned on the website during the reservation process of these facts. There were no notes or warnings on the website-- corporate please fix this. That unfortunate news was relayed by an email at 9am the next morning. By 9 am, we were already driving to Laredo. It would have been more beneficial to receive the email within hours after completing the reservation instead of the next morning. The email stated the inadequacies and to call to cancel without penalty. The staff did not tell us of this policy at check-in. Had to pay to park on an uncovered parking lot on hotel property-- ridiculous. The breakfast was not the usual Hampton Inn standard. Manager has not replied to my email.

Date: a year ago

Review №103

Rating: 1

Avoid this place!!! Eventhough Hotel is under construction prices are overrated and employees have the attitude of WE DONT CARE. No wifi, no gym, no elevator, TV is from 1990s. Breakfast tastes like dust, there is dust everywhere. Place should close until renovation is done, taking advantage of people is just not right.

Date: a year ago

Review №104

Rating: 1

Good afternoon. We are just staying at this moment. When we made the reservation we were not informed that they are being remodeled, the elevator does not work, there is no internet and the place in general is dirty. We had stayed before and the place was in very good condition. The negative is that we were not informed that it is being remodeled and the cost is expensive for the conditions of the place. Employees treatment is excellent Rooms: The dirty carpet

Date: a year ago

Review №105

Rating: 1

Worst Hilton Property ever Hampton Inn when we arrived the front driveway had a lot of trucks in front and water everywhere!! Elevators did not work and we had the 5th floor, we finally get to the 5th floor and it smelled of cigarette smoke, get in the room and it even smelled even worse cigarette smoke and 5th floor was a smoking floor and unfortunately front desk did not share that info or ask, ash tray left in our room with cigarette butts in it, ask for an extra pillow while checking in and was told they don t offer that. I went downstairs once again down 5 stairs and asked why the room smelled like cigarettes and then told it was a smoking floor, they did let me switch rooms to the 3rd floor so back up and down the stairs, room on the 3rd floor not much cleaner, no refrigerator or microwave I guess you only get the refrigerator and microwave if you smoke and stay on the 5th floor, remote control for the tv did not have a back on it so the batteries kept falling out, bathroom light kept coming on and off , cheap shampoo, conditioner and soap. Very disappointed with this Hampton and can not believe this is a Hilton property, should be called a Motel 6 actually not fair to Motel 6 !! Should be a fire hazard to smoke in any room ! Seriously you really don t think you can keep the cigarette smoke from going to other floors of the hotel !! Would give negative 5 on the rooms !! I paid 209.53 someone checking in was told 108.00 and I looked on Priceline it was 98.00 , I m a Diamond member I guess nothing for loyalty. Parking area had trucks , dumpster and a lift for signage I had to park in an area that was dark and not sure if it was on Hilton property and it was raining !! Did not feel safe walking up and down the stairs I had no idea who could of been in the hallway or in the stairwell area !! Rooms: Horrible dirty rooms , Safety: Not safe at all , dark outside parking area and elevator did not work , who knows who was in the stairway

Date: a year ago

Review №106

Rating: 2

Under construction and over price! The elevator is not working therefore its a pain in the $#& to get to your room.

Date: a year ago

Review №107

Rating: 1

Date: a year ago

Review №108

Rating: 1

First of all no one from Hilton advised me that the elevator was out of order. On that I did some forum research and found out that the elevator at the Hampton Inn Laredo Texas has been out of order for closer to a year. Why did no one let me know. Myself and my wife had a very hard time climbing the stairs. I m disabled and use a cane authorized by my doctor with disability plates for my vehicle as well. Secondly my room smelled like wet moldy smell. The water was so cold in the shower in the morning 2/25/23. The staff when I called to complain told me that the boiler was being worked on and it was left off the whole night. Several of my bowling teammates had the same issue. The front desk did not help at all with our luggage taking it up the stairs to our muggy room. We were very disappointed with Hiltons Hampton Inn Laredo Tx.

Date: a year ago

Review №109

Rating: 1

Received an email morning of my outbound travel stating that the first floor is under construction and elevator is out of order. When I arrived to check in, the employee was very rude when I explained that I am disabled and cannot carry my luggage upstairs. I also suffer from PTSD using stairs from a prior accident involving stairs 2 years ago. The lady rolled her eyes and basically shrugged her shoulders saying they did their job by informing me via email. Keep in mind, the email arrived too late to cancel my reservation and/or book another property. When I asked to speak to the Manager, she pointed to the business card rack and said, Theres her card. Call her yourself. Ive been a Hilton Rewards member for almost 20 years. First room they gave me had a dirty bath towel hanging on the door. One of the bedside table was missing. Instead, there was mold on the wet carpet. They moved me to another room. Better, but the next day, I had no hot water to shower. What is most upsetting is that most of these issues have been ongoing. I booked my room in December. They knew then that the elevator wasnt working. But they waited til my check in date, Feb. 24th, to inform me. This is totally unacceptable.

Date: a year ago

Review №110

Rating: 1

Bad customer service

Date: a year ago

Review №111

Rating: 1

The worst hotel I have ever stayed in! We are Hilton Diamond members & are very disappointed on the money spent on this hotel. The manager was rude & stated there was no one to talk to above her. I had booked 2 rooms for family & there was no fridge & no working phone room is so outdated with Oyo brand of body wash, which is not associated with Hilton. Not even a pen in the room. No elevator!!! & states it s been that way for 7months! Just horrible & robbery! & manager stated could not even give a discount. Something needs to be done asap! Manager needs to be fired!

Date: a year ago

Review №112

Rating: 3

The only reason i gave it 3 was because it was clean and comfortable. Night clerk was ruse and had no personality. I feel for housekeeping having to haul all of there stuff up and down the stairs. Hell wish i had someone to ask yo help me with my bags lol i was on the 4th floor and had over 100lbs of luggage lol but yes the rate these people are charging for a hotel with no first floor availability and no elevator even the $120 i paid through priceline was way too much. But the only hotels in laredo under $100 are the infested trash heaps Town is ridiculous

Date: a year ago

Review №113

Rating: 1

Not recommend, the place is not cleaned . Host at the front was very nice though!

Date: a year ago

Review №114

Rating: 1

DO NOT USE THIS HOTEL, IT IS GARBAGE, THEY DO NOT CLEAN, THEY DO NOT INFORM THAT THEY ARE UNDER REMODELING, THEY CHANGE THE RATE WITHOUT INFORMING, THE WIFI DOES NOT WORK, ETC

Date: a year ago

Review №115

Rating: 4

Date: a year ago

Review №116

Rating: 1

Very bad conditions, customer service needs to improve. We better retire to another hotel since it does not meet expectations

Date: a year ago

Review №117

Rating: 1

DO NOT STAY HERE!! Got charged $7 for parking, no first floor, no elevators, no hot water, coffee wasn t hot, waited at front desk for 10 mins to check out just for the girl to write down my name and say she will check me out later and she couldn t print me a receipt. JUNK HOTEL WITH HORRIBLE SERVICE!! Better off at the crackhead inn.

Date: a year ago

Review №118

Rating: 1

5th floor no working elevator. I do a lot of work in Laredo and on my second night of no Wi-Fi!! Zero notification of internet or elevator issues during booking. Would not recommend and will not stay here again!

Date: a year ago

Review №119

Rating: 1

Dirty Ice bucket - folded towels were dirty.

Date: a year ago

Review №120

Rating: 1

Been staying here a month with my company and still havent fixed the elevator. Proceeded to put people on the 3rd & 4th floors. Keys will stop working randomly so have to walk down 4 flights of stairs and then back up again. Will make sure my company wont book this place again in the future.

Date: a year ago

Review №121

Rating: 1

I was notified the day of check-in in that the hotel was under construction and that there was no working elevators. To accommodate for inconvenience they moved us from 3rd floor to 2nd. Once I showed up for check in they hadnt made the room change, and was still booked on 3rd floor. They only had 1 room key per room. When checking in, I requested extra towels to make it easier for service, so they wouldnt have to walk up to the room(since elevators were down), they informed me you can only request towels during house keeping hours, which was from 9am to 3pm. Isabella was rude, short and very bothered to help. Also the key for stairways didnt always work, there is no air-conditioner in the stairway or hallway areas, so not much fun walking 3 stories for a wedding in hot humid Laredo. DO NOT RECOMMEND!!!!!Just looked at reviews, turns out theyve been under construction for several months and to think they barely notified us the day of check-in, switch bait tactics.

Date: a year ago

Review №122

Rating: 1

Stay Away! The elevators werent working, the boiler broke, so no hot water. The floors were dirty, our bed was dirty, we felt itches while sleeping on the bed. I wanted to get out. This was the worst night of sleep and the staff just shrug their shoulders.

Date: a year ago

Review №123

Rating: 3

The hotel is undergoing renovation so it is limited in elevator service not available and limited breakfast. The rooms have an old Hampton format however their level of service is of the quality of the franchise

Date: a year ago

Review №124

Rating: 1

Date: a year ago

Review №125

Rating: 1

No hot water! Very Dirty! Have to beg for towels, and they only give u like 3 or 4 at a time. Elevator broke. They have had time to fix it since aug of 2022 and this Dec of 2022! Lights flicker off and on! Phone lines don t work only half the time. Never no refrigerator or microwave!

Date: a year ago

Review №126

Rating: 1

Date: a year ago

Review №127

Rating: 4

Elevators dont work due to renovations. They charge premium price for not so premium service. Smelly carpet, hairs on the shower walls. Not even a bottle of water in the room as courtesy Rooms: Room was so so .. not what I expected for the price I paid. Smelly carpets, hairs on the shower walls. Not even a bottle of water as courtesy included Noteworthy details: If you are renovating causing some inconveniences, then adjust your prices accordingly. Disappointing

Date: a year ago

Review №128

Rating: 1

Elevator broken. Room was on the 4th floor. But room was dirty. Removed most pillows. After a 5 hr drive and exhausted in a town with no rooms i fell asleep only to be awoken within 5 minutes of bugs crawling on me. And flipped the matress and more bugs and huge stains on the wall and floor and matress. I want to burn my skin. Never been so disgusted in my life.

Date: a year ago

Review №129

Rating: 1

This hotel needs to be remodeled badly Noteworthy details: Elevator not working the entire week of the stay. And the floors in the hallways were filthy. Rooms : 3/5 |

Date: a year ago

Review №130

Rating: 2

Date: a year ago

Review №131

Rating: 4

Date: a year ago

Review №132

Rating: 2

Date: a year ago

Review №133

Rating: 1

The hotel is UNDER construction and remodel . The elevator is out and is dirty and expensive . BAD decision !

Date: a year ago

Review №134

Rating: 1

Old , stinky, not worth the $145.00 I paid , plus they charged me $7.00 for parking plus the elevator was not working.

Date: a year ago

Review №135

Rating: 1

4th floor, no elevator...handicapped. 3 trips up from vehicle. Pay for parking. Dark parking lot. Mold on ceiling in bathroom. AC issues.

Date: a year ago

Review №136

Rating: 4

Date: a year ago

Review №137

Rating: 1

This place is very outdated and very disappointing for a Hilton hotel.

Date: a year ago

Review №138

Rating: 1

The hotel needs to have someone cleaning the entrance of the hotel, stairway, and hallways. Dried mud is all over. The elevator is out of order. The ceiling in the room was full of dust and the ceiling in the shower has mold. Extremely disappointing especially spending $196 per night.

Date: a year ago

Review №139

Rating: 2

Be careful when hiring this Hotel, the Elevator Service and Room Cleaning Service is every 4 days, terrible service. The Reception Staff Are Not Attentive At All. Terrible Service, due to lack of Elevators we went up 4 Floors Loading Suitcases in 3 days they did not give us Elevator Service or Room Cleaning Be careful.......I dont recommend it

Date: a year ago

Review №140

Rating: 4

Date: a year ago

Review №141

Rating: 5

Had a great experience. all around from the front desk to staying the night the beds are comfy clean room and restroom. The front desk agent Marissa was was awesome. Great customer service . I will book again ,thanks!!!

Date: 2 years ago

Review №142

Rating: 2

The hotel was under renovation and I was informed the elevator was not working. I was traveling for work in the Texas heat and discovered the room did not have a refrigerator. The staff was nice, and they offered to help me carry my bags up the stairs. The main reason for my review is because of a billing issue. I checked in on Saturday for a 2 night stay, but work kept me there longer and I had to extend 3 more nights. I was not informed of a rate change, so I was shocked when I received the bill by email after checking out with a 70% price increase. I travel extensively for work and almost exclusively stay at Hilton hotels, and have never had this happen before. I contacted Hilton member support who told me they would contact the hotel, but as of now, I have not been contacted.

Date: 2 years ago

Review №143

Rating: 3

The hotel is under renovation right now so be prepared for no elevator access

Date: 2 years ago

Review №144

Rating: 1

Date: 2 years ago

Review №145

Rating: 4

Overall stay was okay with the small challenges at this sit. It is near the highway but the noise is not evident until your outside. The elevator is currently out for maintenance and the hot-tub is also broken. Room didnt have a mini-fridge so that was a bummer for drinks. Having known this ahead of time I would of booked elsewhere but I like my rooms to be accessed through the inside and not outside.

Date: 2 years ago

Review №146

Rating: 4

Overall good service, hotel does need a some work but the customer service is great. So far I ve only met Rene and he has done a excellent job.

Date: 2 years ago

Review №147

Rating: 5

Great customer service, go over and beyond to make your stay as comfortable as can be. Rene was a big help in getting me situated with anything I needed, and answer any question I had. Thanks will stay here again

Date: 2 years ago

Review №148

Rating: 4

Its a shame the front desk dose not have access to the copier/ fax/ scanner for business customers.

Date: 2 years ago

Review №149

Rating: 1

This place is a dump. They try to charge you 280 $/night while the elevators aren t working because they are undergoing renovations (the place caught on fire). Also the place smells moldy and the AC units are not working in various locations. It looks like all the recent reviews are mentioning the same issues. I understand working through issues, but this hotel is stealing peoples money with the rates they are charging. Like other reviewers, I only stayed here because other locations were full. I guess that s how this hotel manages to stay afloat.

Date: 2 years ago

Review №150

Rating: 5

Very clean and comfortable. I loved it.

Date: 2 years ago

Review №151

Rating: 3

Hotel had a fire and there was no.notice of it so elevators were all broken overall good stay but wifi was also spotty at best

Date: 2 years ago

Review №152

Rating: 1

Stayed mid July. Fix the place guys. Tell guest the freaking elevator is broken before they get there. Better yet post it on your website. Why don t you discount the rooms due to the inconvenience. SMH.

Date: 2 years ago

Review №153

Rating: 5

Date: 2 years ago

Review №154

Rating: 4

Date: 2 years ago

Review №155

Rating: 2

At this point, if you can avoid staying here Id say do so. Unless your traveling light and dont mind stairs since the elevator cant be used at this time. Renovations are being done on the entire first floor. Signs of a fire from an A/C unit on the second floor. Rooms are limited on the second floor so you may have to stay on the 3rd. My issue was I was given a room with no refrigerator/microwave, when I asked for at least a refrigerator (after having checked in and rested for the first night) I was told Id have to switch to a room that had a microwave/refrigerator already in it, Unfortunately it was at the opposite end of the hallway. The internet does not work well if at all and the phone in my room did not work either. So, all things considered, once these issues are corrected this will be a nice place to stay. Just not now

Date: 2 years ago

Review №156

Rating: 2

Date: 2 years ago

Review №157

Rating: 2

Date: 2 years ago

Review №158

Rating: 2

Elevator was out due to fire having to walk five flights of steps and on a bad foot.

Date: 2 years ago

Review №159

Rating: 2

We stayed here this past weekend and we were really disappointed. The first floor of the hotel was burned recently. So because of this there was no elevators working and they didnt have hot water. They also would not provide extra towels when asked. Breakfast was supposed to be included but the kitchen was closed until Tuesday. I wish they would have notified us before booking and wasting our points on 3 rooms. Pool is also very dirty picture needs to be updated.

Date: 2 years ago

Review №160

Rating: 1

For a Hilton property its a dumb. The Red Roof Inn is a way better property and cheaper. Rooms

Date: 2 years ago

Review №161

Rating: 4

A very average Hampton Inn hotel neither good nor bad. The swimming pool stands out, it is outdoors and very clean. From then on everything is a Hampton Inn as expected, good treatment, efficient people. It meets the Hilton standard although barely.

Date: 2 years ago

Review №162

Rating: 1

Horrible service, no breakfast (as it showed on the booking that will be provided), bad smell in the room (we had to be moved to a different room, but still the same) bad management specially the rude manager-assistant lady, her attitude!! -_- I could go on and on about our experience but they didnt care to fix the issues.. we had to move hotels because of the ridiculous and unprofessional service at this place! they wanted to charge us for moving rooms, definitely its sad how they wanted to take advantage in every possible way. Our booking was based on the good reviews, but I regret letting my husband book this hotel. Well Never be back again.

Date: 2 years ago

Review №163

Rating: 4

Date: 2 years ago

Review №164

Rating: 5

I thought my room looked and smelled good. I seen nothing wrong with my room. Front desk lady was very friendly and helpful.

Date: 2 years ago

Review №165

Rating: 1

I will never stay in this hotel! The hotel is so dirty!!!! Hallways are not vacuumed My room smelled so bad and was dirty when I got there. Carpet was not vacuumed found an ant In my bed Fridge and microwave so dirty!! Please stay away you will regret coming here just like I did

Date: 2 years ago

Review №166

Rating: 4

Good place if you are passing through

Date: 2 years ago

Review №167

Rating: 1

This location is very old. Need a lot of work. The first floor looks like it was flooded at some point and they had fans on at all time to dispense the humility and dry the carpet. the room was dirty and dusty and breakfast place was dirty, table sticky and furniture old. I wont stay in the place if I was you. Please read other review before book!

Date: 2 years ago

Review №168

Rating: 3

Date: 2 years ago

Review №169

Rating: 1

We stayed in July and October of 2021 and gave them the benefit of the doubt although surprised they where able to remain under the Hilton brand. This was the only option for our team to stay last week May 9-13, 2022. One of our rooms was flooded due to a plumbing week. We spent several hours trying to resolve and get into another room. We had to call Hilton honors to get this resolved as the local management was incompetent to bring a solution. We were told that the general manager, Leslie D. Garcia was notified but would only respond via text since she was not on duty. I dont think she understands the responsibility of her title. We had a hard time getting a new room and if was not for the the Hilton honors team we would have not gotten this resolved with no place to stay. We paid almost double for rooms that we rented a few months ago. I am not sure how this hotel can remain under the Hilton brand. Rooms are musty and more than likely filled with mold. They are currently packed with state funded rooms for Texas DPS protecting our borders but wonder if our state law enforcement officers are protected from the mold in this place. Hilton and the state need to do an immediate inspection.

Date: 2 years ago

Review №170

Rating: 3

Date: 2 years ago

Review №171

Rating: 4

Date: 2 years ago

Review №172

Rating: 1

This is the worst hotel I ve ever been in. I won t recommend this to anybody. I had better stay at motel 6 Smells bad, staff lied about having a full hotel they didn t have enough staff to clean the rooms and hotel, elevators were not working. No security and the side door didn t lock . Just a sorry place

Date: 2 years ago

Review №173

Rating: 4

Date: 2 years ago

Review №174

Rating: 1

Didnt have room ready at 3pm and hallways are H T!! Also my lamp was broken and bulb sparked when I tuned it on. Room was cold and breakfast was good. Although another guest said no breakfast served day before (Sat)

Date: 2 years ago

Review №175

Rating: 3

No business center No fax machine Hotel is dated Rooms : 4/5

Date: 2 years ago

Review №176

Rating: 3

Ok....Im going to be very honest w the good n bad of this hotel. Im originally from here but I relocated and now I have to come every here and there, Ive approximately have stayed here (counting today) 2x within a year. N also my best friend( which will remain nameless) use to work here and well lets just say that it sucks management is being taken for granted nothing but unrelated work drama. Very unprofessional I might say I was pretty surprised but oh well. Im just giving my 2cents so yall can find a solution and keep the name HILTON up to its standards. Just sayin. 1) back in Dec. 2021 I stayed here & yes the elevator was broken and 1 of them still is....I was booked on the 3rd floor had booked it dor 2 nights and obviously I had alot of luggage PLUS a 3 yr old....I wasnt offered any help whatsoever . Pretty disappointing but the customer service was great actually ima be honest. 2) NO MICRO NOR FRIDGE in the room!?... I mean really out of all things, I get it but lets be real its THE HAMPTONS INN BY HILTON I would of thought it would stand up for its name at least show u know but nope. 3) ok guys breakfast aint that bad its pretty good alright...(dont be so rude). 4) Definitely needs some major renovating because you can SEE SMELL N FEEL how outdated the place is. P.s. Word of advice I would send in an undercover boss so you all can see exactly how management takes things seriously or not because let me just say that its lacking no structure discipline organization. This place needs a REAL DETERMINED MANAGER thatll bring up the place back up n represent it as it should be. A 5 hotel. Thank you though.

Date: 2 years ago

Review №177

Rating: 2

Never staying here again. Old hotel with old TV that bearly works. Shower was all rusty and there was no breakfast ready. Waited an hour and still only half of the food was out.

Date: 2 years ago

Review №178

Rating: 5

Front desk people go above and beyond very friendly

Date: 2 years ago

Review №179

Rating: 5

Date: 2 years ago

Review №180

Rating: 3

We stayed for 5 days and we did not have breakfast service, they put up a sign apologizing for not having breakfast and there was juice, coffee, cereal, yogurt, and bread. At first the bread was good but as the days went by they did not change it and the bread was stale. You have to request room cleaning one day in advance so that they can schedule it for you. If you request it on the same day, they may not give you the service because the services are already scheduled. As for the service, it was good and The facilities are acceptable.

Date: 2 years ago

Review №181

Rating: 2

Very basic and very expensive. Clean place.

Date: 2 years ago

Review №182

Rating: 5

Date: 2 years ago

Review №183

Rating: 3

Date: 2 years ago

Review №184

Rating: 1

Could use some upgrades. The room smelled like a gym locker room. Had to buy some Lysol. :(

Date: 2 years ago

Review №185

Rating: 1

Do not stay here! Its terrible! Service was bad, tub was filthy, elevator was broken place not maintained, breakfast had stale bread and tasteless omelettes, no toilet paper in the room went to call front desk, phone didnt work...called from cell phone only to get a ride guy saying he cant bring any cause hes alone only one elevator was working and didnt feel safe. Outfit door is supposed to be entry by card only, its not anyone can come in cause its not working place is filthy. Never again.

Date: 2 years ago

Review №186

Rating: 2

Check in took too long, there was a line and it was completely booked. They shouldve staffed accordingly. This is a great location, however hotel is very outdated, one elevator was out of service and the other one was sus. In the room there was a coffee maker but no cups, the restroom stopped flushing in the middle of the night. I was locked out at 3am, keycard was not working, replacement was not working, night audits master key didnt work. It was a makfunction in the lock. If we hadnt banged on door to wake my daughter and neighbor I dont know where we would have slept. Probably on the couch in the foyer. This was an unacceptable experience for the price they charge. They need a remodel ASAP.

Date: 2 years ago

Review №187

Rating: 1

One of the two elevators is dead and seems to have been for a long time, and the other one is so slow its not worth using. Trying to book a Hilton hotel online for an upcoming trip, and the whole already slow, miserable, internet connection seems to have died. I gave up, started to go to bed and the carpet by the bed is soaking wet...and looks like it has been for a long time. There is no coffeemaker, no fridge, no microwave in the room and also no cups - you have to ask at the desk for a water cup. Seriously. For a water cup. This is easily the shabbiest, most decrepit Hampton Inn I have ever stayed at. Its even located next to a place that rents port-a-johns, for that extra shabby ambiance. If I ran the Hampton Inn chain, I would come by tomorrow morning with a crane and remove the sign before anyone else stays in this dump and sullies the Hampton name. Avoid at all costs.

Date: 2 years ago

Review №188

Rating: 2

Dated and dingy, rooms are dark, holes in the wall. Not what I would expect from a Hampton Inn at all.

Date: 2 years ago

Review №189

Rating: 1

Date: 2 years ago

Review №190

Rating: 1

We are Hilton Honors diamond members and stay all over the US and this is the worst Hilton branded property we ever stayed at we only stayed here because the Embassy suites was sold out and it was like my old broke days staying at motel 6 at a Hilton rate thanks to our status with hh we did receive a partial refund but we can not give this property a positive review at this time.

Date: 2 years ago

Review №191

Rating: 1

I was given a Smoking room when I booked a non smoking room ,, room wasnt ready until 2 hrs later after arrival..

Date: 2 years ago

Review №192

Rating: 1

Stat away, over priced and outdated!!!!

Date: 2 years ago

Review №193

Rating: 3

The entire place is outdated. Elevators are inoperable, or in poor working condition. The rooms are dirty especially the fridge in the room. The only reason I even gave this place the 3 stars is because your staff was actually very helpful and breakfast was good.

Date: 2 years ago

Review №194

Rating: 1

STAY AWAY from this HOTEL. !!! The hotel was the only option we had. Being that it was the Hampton Inn, I expected the hotel to be good quality and clean. The hotel has two elevators and one doesn t work. The hallway carpet is disgustingly DIRTY. The bathroom was full of ants and the floor was filthy, even after housekeeping. They don t have daily housekeeping and the comforters smell. The shower is rusted and the power outlets didn t work.

Date: 2 years ago

Review №195

Rating: 4

Good place to stay for a short visit. Breakfast is really good and fresh. Better service than most of the other hotels in this area.

Date: 2 years ago

Review №196

Rating: 2

The gym is in bad shape, the mirror are dirty, the pool is dirty , the hallway dirty, not hot water

Date: 2 years ago

Review №197

Rating: 3

The attention was somewhat average

Date: 2 years ago

Review №198

Rating: 2

Dirty

Date: 2 years ago

Review №199

Rating: 1

Date: 2 years ago

Review №200

Rating: 1

Date: 2 years ago