FedEx Office Print & Ship Center

Review №1

Rating: 5

Great customer service, very helpful and kind.

Date: 3 weeks ago

Review №2

Rating: 1

Really need classes on customer service...listen first, then answer. Whoever the lady was working on 9/3 17:30....!!!

Date: 4 weeks ago

Review №3

Rating: 5

The staff was friendly and helpful and I appreciate how fast I got in and out

Date: a month ago

Review №4

Rating: 1

Beware of turning items in to this store. They will lose your package and tell you that you have to do the ground work to find it. They will refer you to claims who will also depend on you to do everything. At the end they will tell you theres nothing they can without you rembering the date and time to look at video. Its a big waste of time to tell you unfortunately... Get your receipt even if you arrived with a label. They will also let tell you, you dont need that.

Date: a month ago

Review №5

Rating: 5

There was a wait time to use their machines. however, the employees were VERY helpful and kind. Every one of them no exception. It was a good experience.

Date: 2 months ago

Review №6

Rating: 2

Helpful, but inconvenient. I had a free FedEx label. I was told that he would not be able to ship sneakers without some padding inside the larger box it came in. He stated something heavy could be placed on top. He asked if I wanted padding. I agreed, but it was going to be an extra fee. I declined. He still would not ship. I stated that the company shipped it to me the same way without padding. He gave a response about it was maybe a single shipped or something along those lines. I had to go to Office Max for them to ship.

Date: 2 months ago

Review №7

Rating: 5

Date: 2 months ago

Review №8

Rating: 1

Criticisms of FedEx often stem from several recurring issues that customers and employees have reported: 1. **Delivery Delays and Lost Packages**: Many customers have experienced significant delays in their shipments or even lost packages. This is often attributed to logistical challenges, high volume periods, or inefficient handling processes. 2. **Poor Customer Service**: Complaints about customer service are common, with reports of difficulty in reaching representatives, unhelpful or unresponsive support, and lack of timely resolutions to issues. 3. **Inconsistent Tracking Information**: Customers frequently report issues with tracking information, such as incorrect status updates, lack of real-time tracking, or discrepancies between the tracking information and actual delivery status. 4. **High Costs and Hidden Fees**: Some users find FedExs services to be expensive, with occasional hidden fees or surcharges that are not clearly communicated upfront. 5. **Employee Dissatisfaction**: There have been reports of poor working conditions, inadequate pay, and high stress levels among FedEx employees, which can contribute to lower service quality and high turnover rates. 6. **Damaged Goods**: Instances of packages arriving damaged are a notable concern, suggesting potential issues with handling and transportation care. These issues collectively contribute to a negative perception among some customers and highlight areas where FedEx may need to improve to meet customer expectations more effectively.

Date: 3 months ago

Review №9

Rating: 1

Date: 4 months ago

Review №10

Rating: 5

The prompts were easy to use on self service print. Sadly my format was incorrect and gave me issues printing. The staff member Andre was not only courteous but also incredibly helpful .

Date: 5 months ago

Review №11

Rating: 5

The female manager here is super nice.

Date: 6 months ago

Review №12

Rating: 5

Always super friendly and helpful every time Ive been there. Im not the best at working copy machines and the employees were super helpful and didnt mind taking the time to help me.

Date: 6 months ago

Review №13

Rating: 3

Date: 8 months ago

Review №14

Rating: 5

DaRell was absolutely amazing! He was helpful and patient with me! Made sure not only myself, but other customers were taking care of as well! Customer Service was wonderful!

Date: 8 months ago

Review №15

Rating: 5

Walk in service is fast even today.

Date: 10 months ago

Review №16

Rating: 1

Garbage

Date: 10 months ago

Review №17

Rating: 5

Quick, polite, informative and professional

Date: 11 months ago

Review №18

Rating: 5

Great friendly service!

Date: a year ago

Review №19

Rating: 5

Tony was awesome! Phenomenal customer service.

Date: a year ago

Review №20

Rating: 4

Date: a year ago

Review №21

Rating: 5

Tony was a fantastic help, if your coming to send anything then hes the man for the job. Amazing customer service and very respectful workers

Date: a year ago

Review №22

Rating: 1

Dont ship with FedEx The drivers dont know how to read the address

Date: a year ago

Review №23

Rating: 4

Date: a year ago

Review №24

Rating: 5

Prefer FedEx over anyone else . The employees are extremely helpful and they always greet you .

Date: a year ago

Review №25

Rating: 5

Really great and friendly service. Great selection for professional and personal print and shipping. Love the staff!!

Date: a year ago

Review №26

Rating: 3

I always give this location a benefit of the doubt with such employees. Travis is one of the untrained. Im doing a direct TV equipment return. Easy as ABC, I advised him to scan the bar code to be able to process it. He cant get it done by choosing the hardest ways to do it by askingfor account numbersand so forth,I have to leave without any argument and go to UPS to get it done without any account numbers needed.

Date: a year ago

Review №27

Rating: 5

very friendly and quick service. I called the store to see if I could get my print job done earlier than my estimated pick up time and they said they would try their best. 10 minutes later I received a call back that they had finished the job. Nina was so nice and helpful! 10/10

Date: a year ago

Review №28

Rating: 5

Very professional, helpful, and courteous staff. Best in customer service...#1 place to take care of my business needs.

Date: a year ago

Review №29

Rating: 5

Mr Tony was amazing! Super fast and very kind:) will be back!

Date: a year ago

Review №30

Rating: 1

Everytime I use this location my items come up missing. I you are sending high value returns I advise you to not take it here.

Date: a year ago

Review №31

Rating: 5

The customer service here is fantastic. Nina was very friendly and helpful when I had a last-minute print order and made sure that I was able to have my poster ready in time for the conference. The printing quality was excellent. Thank you!

Date: a year ago

Review №32

Rating: 5

This location has hands down the best customer service! I am a regular customer here at least once a week and they are always very friendly and efficient!

Date: 2 years ago

Review №33

Rating: 1

Friendly service but they would NOT take cash or Discover. So I could not use their service. Management really didn t seem to care. Mask is mandatory without medical justification.

Date: 2 years ago

Review №34

Rating: 1

This location is plain terrible.

Date: 2 years ago

Review №35

Rating: 5

Erika worked with me to print out last minute stationary for my wedding and she was amazing! Not only was the print job perfect, the customer service and willingness to help was incredible. Erika went above and beyond. I would trust FedEx with my future printing needs.

Date: 2 years ago

Review №36

Rating: 5

I been there to send my package to Dubai,TONY help me a lot and make work easier,I highly recommended this place for your parcel.

Date: 2 years ago

Review №37

Rating: 1

My friend ordered me a package through Walmart and it was shipped by FedEx. I live in a duplex and my friend did not put the specific apartment (1 of 2 apartments). They refused to deliver that day because of it. He called and tried to rectify the issue and they told him it was resolved. The next day, however, they refused to deliver the package for unspecified reasons, and then refused to talk to my friend about the issue. My friend then contacted Walmart and Walmart tried to speak to FedEx. He was placed on hold for about three hours. In the end, FedEx refused to deliver the package at all for unspecified reasons. Walmart is now deciding to ship the same package through a different service. Avoid if you can, these folks are impossible to work with, and potentially thieves.

Date: 2 years ago

Review №38

Rating: 5

I am a notary and I love this location. The staff is always friendly, fast and efficient. The store is clean. The wait

Date: 2 years ago

Review №39

Rating: 5

Erica is absolutely awesome her attitude and the fact that she is willing to try I appreciate that more than anything else

Date: 2 years ago

Review №40

Rating: 5

Date: 2 years ago

Review №41

Rating: 5

Great service! I had to do a return here through Happy Returns and the system was down but they took all the info and submitted it for me once the system was back up so I didn t have to drive back! I really appreciated it.

Date: 3 years ago

Review №42

Rating: 1

I went in to scan documents to my email and when I asked the employee what the charge was he said he didnt know and just said go ahead and put your card in. When I was done scanning 58 pages my total was over 30 dollars! A complete rip off for a service that requires nothing but a network connection! Do not go here!

Date: 3 years ago

Review №43

Rating: 1

Terrible service. While I was on the phone asking to help track a package, the lady who answered was rude and had an attitude. When I heard her laugh, I got mad, but I became even angrier when she asked something along the lines of Is three days really that bad of an inconvenience for you? I almost screamed at her Why arent you nice? You have one job! because now I wont have a package on time that contains a special gift for my loved one. Packages on time are important for birthdays, anniversaries, etc. How could she not get that?! Lady, get a new job if youre that miserable where you work and you cant do it right. Geez!

Date: 3 years ago

Review №44

Rating: 5

I JUST HAD THE BEST !!! CUSTOMER SERVICE EVER !! FROM ERIKA. FRIENDLY, POLITE!! HELPFUL, IN AND OUT UNDER FIVE **** FIVE MINUTES. THANK YOU ERIKA

Date: 3 years ago

Review №45

Rating: 5

Friendly service and fast!

Date: 3 years ago

Review №46

Rating: 1

Bad attitude angry attendant

Date: 3 years ago

Review №47

Rating: 5

great location!

Date: 3 years ago

Review №48

Rating: 5

Fast and efficient!

Date: 3 years ago

Review №49

Rating: 4

They are very price for ground shipping

Date: 3 years ago

Review №50

Rating: 5

The gentleman here was very friendly and helpful. I hadnt printed anywhere but at home for about a decade, so I didnt know what file/format to bring, but he patiently helped me make it work.

Date: 3 years ago

Review №51

Rating: 5

Good service with people who seem to know what they are about. I would recommend them for any printing needs and say they preformed to any standard I could expect for a print/ship company.

Date: 4 years ago

Review №52

Rating: 5

Fantastic service from entering the doors. Greeted instantly Literally spent about 2 minutes in there. Channelle was very friendly and helpful. She even told me more about their services. Ill definitely return in the future:)

Date: 4 years ago

Review №53

Rating: 5

Love their service, always a quick experience.Never have to wait long.

Date: 4 years ago

Review №54

Rating: 5

Awesome service!!

Date: 4 years ago

Review №55

Rating: 5

Ron was extremely helpful. Convenient parking, aware of COVID precautions and overall an easy trip every time I m here

Date: 4 years ago

Review №56

Rating: 4

Date: 4 years ago

Review №57

Rating: 5

Date: 4 years ago

Review №58

Rating: 5

Thank you Mr RON for the great service

Date: 4 years ago

Review №59

Rating: 3

Careful this place will try to charge you all types of fees.

Date: 4 years ago

Review №60

Rating: 5

Needed to print. Parkered in the adequate parking structure provided for free. Found the location right off the interstate. Customer service was grate. Printing was cost effective.

Date: 5 years ago

Review №61

Rating: 5

Date: 5 years ago

Review №62

Rating: 1

The manager Nina is extremely rude. I wont be back to this location for shipping services.

Date: 5 years ago

Review №63

Rating: 5

Good work jessica took care of me

Date: 5 years ago

Review №64

Rating: 2

Not impressed; no customer service. Asked if I needed an access card to make copies. Was told to just insert debit card to which I proceeded. Only had a few copies to make in black/ white. First time the machine timed out, with no time visible. Second swipe, was able to make four copies, then machine timed out. Now Im questioning why I need to swipe my card and who else has access. Questioned the agents why the machine required three swipes. The teply that machine has problems, use the next one. I was the only one using the copy machine and they didnt think to tell me this before I began. I suggested they put a sign on the machine to which the silence was colder than winter in Siberia. As I left, then there was discussion to put sign on the machine but no one will come and fix it. Better to inconvenience some than to be down a machine that doesnt work. O will find someplace else in town, or neighboring town to do my business.

Date: 5 years ago

Review №65

Rating: 2

Jessica was the salesperson helping me. She asked for me ID. When I tried to hand to to her I assumed she was looking at something on the computer. I had my ID handed out to her and she was actually just playing with something on the desk. So I laid my ID down and waited for her to acknowledge me again. She turned and asked me for my ID again. So I slid it to her. Then she couldnt figure out how to spell BEARD. SERIOUSLY BEARD. Whatever. As shes taking a while to process and type the information for my letter more people are coming in. She just tells them to leave their packages. And seemed irritated when one guy behind me wanted a receipt for his drop off. Which brings me to the other package I was sending. It had a preprinted label. After I got my first package finished. She told me to have a nice day. I told her I wanted a return receipt for my other package. She looked dumbfounded. Who doesnt want to see the package their returning scanned and have a receipt. If its not common the saleperson should still ask these questions. This was my first time here. Not impressed.

Date: 5 years ago

Review №66

Rating: 5

After the post office was a little bit of a nightmare I practically ran to FedEx this morning. I was simply returning a pair of shoes i bought online that didn t fit. There was no wait and no charge! The guy was super friendly. Even made me aware of all the other products and supplies this location offered.

Date: 5 years ago

Review №67

Rating: 5

Date: 6 years ago

Review №68

Rating: 1

Date: 6 years ago

Review №69

Rating: 4

Date: 6 years ago

Review №70

Rating: 1

I gave an extra hour after they said the print job would be ready. I even called (Loius) to make sure it would be ready in time. Ive been waiting for 15 minutes, and they are still working on it. Missing my next appointment on account of the delay. Not the first time something like this has happened at this location. Got to find another printer.

Date: 6 years ago

Review №71

Rating: 5

Quick and painless experience!

Date: 6 years ago

Review №72

Rating: 5

They were very knowledgeable, kind and friendly!

Date: 6 years ago

Review №73

Rating: 5

Good, fast, friendly customer service.

Date: 6 years ago

Review №74

Rating: 1

Staff was rude unhelpful spending way too much time talking to friends instead of helping costumes

Date: 6 years ago

Review №75

Rating: 5

Date: 6 years ago

Review №76

Rating: 1

Ive been to this location multiple times in the span of 3 years, typically its a busy location and service is normally what you expect of a busy site. Its always undermanned, for how busy it can get. Maybe it was an anomaly but my last visit was the absolute worst. I will never use the services offered if I see the man that was helping me. I called the location on April 9, 2018 concerning laminating a large item, I was quoted about $23ish dollars per item, and told the clerk receiving the call I would be at the location in a few hours. When I arrived a few hours later there were two associates working. There were only 3 other customers in the door. One in line for the shipping side, one browsing the shipping items, and one on the services side of the store. An older middle-aged, gentleman with glasses, and curly dark hair gave me a very indifferent look. He asked immediately what we wanted. I responded with with lamination of an oversize item. He responds with a dumbfounded look, You will have to return tomorrow. We dont have the time to get out the lamination. After he says that, I ask him, What time tomorrow can we return to get this laminated? He pauses, looking uncomfortable and replies, 11, 11 oclock is a good time. I dont know who he is, but if he is the face of that FedEx Office, I will never return to the location. I drove towards the Office Max, was serviced after waiting about 5 minutes in line. I ended up paying short of $22 for 2 oversize (24x36) items. Office Max was a much more pleasant experience and I ended up paying half the price of what I was quoted at FedEx Office Print & Ship Center.

Date: 6 years ago

Review №77

Rating: 5

Date: 6 years ago

Review №78

Rating: 5

Date: 6 years ago

Review №79

Rating: 4

Date: 6 years ago

Review №80

Rating: 5

Very helpful in how to send letters fedex.

Date: 6 years ago

Review №81

Rating: 5

Louis was extremely helpful and courteous.

Date: 6 years ago

Review №82

Rating: 5

Date: 6 years ago

Review №83

Rating: 5

Date: 6 years ago

Review №84

Rating: 1

FedEx in general is not very helpful the girl at the Killeen store tried. Very unhappy

Date: 6 years ago

Review №85

Rating: 4

Date: 6 years ago

Review №86

Rating: 5

Good job guys

Date: 6 years ago

Review №87

Rating: 5

This place will cut the spine off a book for you so you can scan it. It was a very clean cut that was done in less than a minute for $1.50...Very satisfied!

Date: 6 years ago

Review №88

Rating: 1

Nothing efficient, my package is supposed to arrive on Tuesday 13th and has not yet reached its destination, I will never return to this place

Date: 7 years ago

Review №89

Rating: 1

I dont like the way that they knock and leave your stuff at your door without you responding not knowing if your home are not

Date: 7 years ago

Review №90

Rating: 1

So this review is about Danielle who is one of the staff. She is just very hard to work with and is lazy to do her job. I went in with a package with a barcode that was unreadable. She told me to go back to my office and get a new bar code! I went to another location of fedex and a TRAINEE employee could reprint the bar code in 1 minute and gave me a receipt! I guess Danielle is too lazy to work! She is not doing her job !!!

Date: 7 years ago

Review №91

Rating: 5

Great service and prices. Ask for an employee to scan your documents, because they charge per minute and the system is a little confusing if you do it on your own.

Date: 7 years ago

Review №92

Rating: 1

Called to ask about scanning some documents into email. Was told it would cost .45 per minute to use a computer with a scanner to scan the documents. I went to the store and logged on the computer and begin to create the document file. The scanner was a single page scanner that warms up for about a minute for each page scanned! After a messed up scan and then finally scanning two (of my 30) pages I realized that almost ten minutes had passed and i had already owed nearly $5 for two scanned pages that looked awful! How could you charge someone to wait while the scanner warms up for every page scanned and then expect people to pay for crappy results. I walked out after paying the $5 for nothing and will not return.

Date: 7 years ago

Review №93

Rating: 5

My experience was fantastic. The customer service is unmatched. A big thank you to Steven V for helping me mail my longboard to my brother in Norfolk, VA. You rock man, thanks so much for making me feel like a valued customer. Your excellent customer service ensures that I will return to FedEx. Thank you!!

Date: 7 years ago

Review №94

Rating: 5

Sasha was awesome! My package arrived on time.

Date: 7 years ago

Review №95

Rating: 5

Stephen was amazing! The fastest and friendliest service Ive ever received!

Date: 7 years ago

Review №96

Rating: 5

Date: 7 years ago

Review №97

Rating: 1

1 star only because 0 is not opition. We called before driving 30 minutes to get a photo reprint. When we arrived the employee denied telling us that. They only make copies.

Date: 8 years ago

Review №98

Rating: 3

Date: 8 years ago

Review №99

Rating: 1

Called this location on Sunday, March 20th at 3:23pm and the line rang several minutes. No answer. It doesnt seem to be open as advertised this evening so I hung-up. I called back. Asked a guy the cost of folding 600 fliers on a Letter Folding machine and how long it would take to complete a task. He said, the order process would take about twenty-four hours. Not!!!!!!

Date: 8 years ago

Review №100

Rating: 1

Not very efficient. Come here weekly and always have had an issue with my pickups. None of the employees seem to be excited to be here and their work shows it. If I had another choice to chose from I would.

Date: 8 years ago

Review №101

Rating: 4

Date: 8 years ago

Review №102

Rating: 5

my package wasnt able to be delivered when I needed it, which us no ones fault. but the guy working there was just too sweet and nice to me regarding the situation. most people wouldnt even care to chat with me. Im happy to meet a nice person here and now I know the cut off times to ship packages in the future :)

Date: 8 years ago

Review №103

Rating: 2

My office tried this FedEx Office location for the first time last week. What went well: We could give them our order and our payment information over the phone so that we didnt have to go there in person to drop it off or to pay for it, and FedEx is cheaper than UPS. Plus, once we mentioned our deadline, an associate identified the cheapest shipping option that would still have our documents delivered on time (and they were indeed on time). What went wrong: First, there was a pattern of the associates saying theyd communicate with us and then not following up. I emailed the order (instructions and documents) and got an auto-reply that theyd call to confirm receipt within an hour. An hour and a half later, I called and was told yes theyd gotten it, were working on it now, and would let us know the total. However, 24 hours later they had yet to call us with the total. We had to call them to make sure our order was on track. Second, although the directions we sent them clearly specified the recipients name and address, our receipt said they had shipped it to the senders name at the recipients address (i.e., instead of putting the recipients name they had put our name in its place). We are lucky that the recipient accepted the delivery. So we do not plan to use this FedEx Office location again.

Date: 9 years ago

Review №104

Rating: 5

Tech Guru here. Built my resume on Google Docs and rode my motorcycle over to fedex to print it on nice paper. I asked if they had resume paper and they did, but the guy behind the counter recommended a nicer, sleeker paper which I opted to used and was quite satisfied with. When it came to the actual printing of my resume, I had planned on having to email it to them, or hopping on a computer and then saving it to a cd or flash drive. Instead I was able to log directly into Google Drive FROM THE PRINTER. Not only did I print my resumes directly from google docs, but I digitally paid for it and the receipt was sent to my email and printed (for free) from the printer I was using. +1 FedEx. Youve just converted a UPS man

Date: 10 years ago

Review №105

Rating: 1

Terrible customer service. I will never return to this location. UPS it is next time.

Date: 10 years ago

Review №106

Rating: 4

Ive been here about three times... twice during the day - WONDERFUL customer service and cheerful employees. Once I went 10 minutes to close. I just needed binding done. The open sign had been turned off. I knew their hours and checked to see if the door was open. It was, but you could tell the employee had turned it off to prevent people from doing last minute orders. Pretty unprofessional. Overall, we will use them and they were great to get our same day business cards, etc... done fast.

Date: 13 years ago