Popeyes Louisiana Kitchen

Review №1

Rating: 1

Went back after the youngster at the drive thu mest up our order just for them to mess it up again . The manger lady there seems very nice but her crew is a joke, the shift leader was on her phone the whole time. 0/10 on the service I hope the manager lady finds a better crew because I really feel bad for her.

Date: 4 days ago

Review №2

Rating: 1

Hello my name is Cassie, why don t you review that menu and I ll be back with you in a moment .5 minutes later, hello my name is Cassie, how can I help you. She kept asking questions as we were ordering, the car in front of us was a big order and instead of telling them to park off to the side Cassie continues to correct the order with them at the window. When we finally pull up to the window we can hear Cassie laughing and joking with the other staff before us. When she finally takes our card she says, I got another one, to which her co-worker says, they like you to night! Cassie responds Hell no, I m ready to just go home. She is then asked how much longer and she says 17 Minutes. I said that was rude, because if you think that of the customer behind us, you obviously thought that of us as a customer before the last car. Cassie pretends not to hear us. Point is bad customer service. Two cars ahead of us, same introduction and left them waiting to order. Long wait, and unprofessional behavior in front of a customer. Someone please give Cassie some customer service training!!

Date: 5 days ago

Review №3

Rating: 5

Date: a week ago

Review №4

Rating: 1

Date: a week ago

Review №5

Rating: 3

Date: a week ago

Review №6

Rating: 5

All good

Date: a week ago

Review №7

Rating: 1

Placed my order online at this location while in the parking lot. Gave them 10 minutes before I got in the drive thru line. Proceeded to wait at the speaker behind someone for another five minutes. Decided to drive around that person to the window. These people didn t even acknowledge me at the window until 1:20 pm. The man just stared at me like I was supposed to ask him for his order. Then had the audacity to have the wrong sandwich in my bag. Raggedy attitudes and customer service. I will stay on post next time.

Date: 2 weeks ago

Review №8

Rating: 3

Date: 2 weeks ago

Review №9

Rating: 1

This is got to be one of the slowest restaurants I ve ever been to. It definitely doesn t count as fast food. The staff is slow to respond and unconcerned about leaving you waiting 10+ minutes at the speakerbox to even place an order. From there its at least another 10-15 minutes to receive your food. Staff doesnt seem to care that they are making you wait excessively. Store is frequently unable to complete orders because they re out of some product. Store does not cook enough food to have product available in the hour before they close. I would recommend going anywhere else the customer service here is not worth wasting your time with. Terrible experiences every time I ve had to come pick up Uber orders here. Store needs to be completely restaffed and put under new management because its very very poorly run.

Date: 2 weeks ago

Review №10

Rating: 3

Date: 2 weeks ago

Review №11

Rating: 1

Drove through the drive through and it is a sign on the ordering screen that says the mic doesnt work so move foward when ready to order, after gather my order I preceeded to the window to order were the cashier asked was I picking up a door dash I told her no she then told me they were closed. The time was 1050. I asked what time they closed and she said 10. The website says the restaurant is open untill 11. This is very poor business. Have people working that actually wants to work.

Date: 3 weeks ago

Review №12

Rating: 1

This location has some of the rudest employees I have ever seen at any chain restaurant. They are so unbelievably rude an inappropriate they curse and talk and on top of that the wait time is so long to get one little thing. When they have you waiting for 30+ minutes and you can hear them laughing and cursing in the back it really just makes you angry. On top of that they are rude when they actually do talk to you .

Date: 3 weeks ago

Review №13

Rating: 1

I had to leave the service was really bad the manager was very rude I would never go there again

Date: 4 weeks ago

Review №14

Rating: 4

Date: a month ago

Review №15

Rating: 1

Absolutely terrible service and work ethic. Wife went to pickup food, went through the drive thru, waited 25+ minutes for it, for them to only give us HALF of what we ordered. She went in to get the rest, and there was about 10 people in line, nobody taking orders, no food coming out of the kitchen. Ended up refunding what we didn t get on the app. This is not the first issue we ve had at this location. The Popeyes in South Korea was 100000x better in every single way, and more than half of the employees barely spoke English. Unreal.

Date: a month ago

Review №16

Rating: 1

Im an Uber eats driver, waited here for 30 minutes for a meal, some drivers that I was there with waited even longer. Staff was rude, had zero work ethic. The whole experience was pretty embarrassing.

Date: a month ago

Review №17

Rating: 1

Horrible service! I ordered a 24pc with 3 sides and got 17pc and 3small baby sides and had to wait 30 minutes for THAT! Never again!

Date: a month ago

Review №18

Rating: 1

I only went here because the one in Harker Heights closed. I really don t like coming to this location because of customer service. I was in the drive thru a few cars head and it was close to 11. I get the loudspeaker and the guy tells me to hold on.. at one minute till he answers and then I tell him what I want. He responds with all we have is bread I m like what? You could have told me that before you had me wait. It made no sense. Horrible experience.

Date: a month ago

Review №19

Rating: 1

Service was super slow. Waited in line for twenty minutes just to find out all they had was breast and was not dropping any more chicken even though . They were not closing. Please don t waste your time

Date: a month ago

Review №20

Rating: 1

Ordered 12 PC family meal bundle for 40.00 dollars and was missing biscuits and mashed potatoes. All I got was chicken and fries.

Date: a month ago

Review №21

Rating: 5

Fresh delicious yummy food!

Date: a month ago

Review №22

Rating: 2

This is the second time I ve been to this location and both times at least 5 people were standing around waiting for a cashier to help someone. There were several employees around tending to drive through so this time (after waiting with the rest for a cashier more than 15mins) - I got in my car and went through the drive through just to park and bring it back into the dining room to eat. lol. I m glad I did - because they forgot to give me any honey for my biscuits. They literally snicker with one another while people are forced to stare hungrily at their backs, powerless against all of the cashier-less registers. The food was fine, the lobby was clean but These people suck.

Date: a month ago

Review №23

Rating: 1

This Popeyes is one of the slowest places with the least motivated staff you will ever experience. I got here, there were 2 people in line already. For 10 minutes they didnt even take any orders. When I finally placed my order I was told itd take 13 to 15 minutes until I receive my order. After 17 minutes I inquired about the status of my order and was told itd be another 5 minutes. I didnt order a big order or any extra variations, a simple 3 piece chicken with leg thigh wing. This is beyond ridiculous. They have one more min before Ill be asking for my refund. Edit: As I was going to ask for the refund the chicken was finally ready. This was also not a one off experience, this location has been steadily getting worse and worse.

Date: a month ago

Review №24

Rating: 1

This location is the worst ever! They are so slow! I have gone to this location twice in the last month, and I did not get food either time! Someone really needs to define Fast Food, for them.

Date: a month ago

Review №25

Rating: 1

Did not even get a chance to eat, team was completely unorganized, not wearing hair nets or gloves, and could not get to order.

Date: a month ago

Review №26

Rating: 1

Date: 2 months ago

Review №27

Rating: 1

The location is 1001 W Central Texas Killeen and the time I went into the restaurant is after 3: 30. The receipt is so faded you can barely read it of course . Never have I felt so invisible or disrespected. Upon coming into this franchise my gut said leave now. Once I got into the establishment I saw no one at the front counter, that was a red flag. However this location is normally my favorite so I just I can wait. There was a customer at the front counter, and I was behind her and two people were behind me. The manager Had already taken later in front of me order, and I guess he was preparing it. As she walked by preparing her order, she said honey I ll be right with you. I thought the word honey was unprofessional, but I said OK. Finally, she came and took my order, but instead of preparing my order after I paid her, she prepared people that were behind me. I guess cause they have an online order, I don t know. I only ordered a two piece with red beans and rice medium drink. I was trying to figure out why it was such a small order takes so long. So if she fix the peoples food behind me, she went outside told another clerk to come in and take orders. She failed to do tell her that I already paid and fix my order. I m still waiting, while I m waiting a guy comes in we hold conversation. The employee who came from outside, took his order and started fixing his food. I m still standing here wondering where is my food. The manager who took my order along time ago came up and said oh I m gonna fix it now. How is it that somebody who just came in can get their order and the people who were behind me can get their order I mean, I get mine. That shows lack of m Management skills in order. I told the manager you have no order at this location. Again I want to say normally this is my favorite location. However, today it was the worst experience I ever had since I ve been here which was 2012. You know it s a bad day when the people who got their food before yours, is apologizing to you and not the manager.

Date: 2 months ago

Review №28

Rating: 2

Very slow for drive thru. The last I received the chicken was fried so hard it was dry to the bone. I was always fond of this Popeyes up to a month ago. Did they change managers?

Date: 2 months ago

Review №29

Rating: 5

Date: 2 months ago

Review №30

Rating: 1

I asked information about the different sauces the lady told me but in a very rude manner.

Date: 2 months ago

Review №31

Rating: 5

It is nothing like some good old Popeye Chicken!!

Date: 2 months ago

Review №32

Rating: 2

Date: 2 months ago

Review №33

Rating: 1

They forget your food almost every time. And when you try to call them the phone is disconnected.

Date: 2 months ago

Review №34

Rating: 1

15 dollars for small, dry, chicken pieces and 12 fries. Didnt even get me the ranch I ordered. If you like spending money for subpar product have at it, I guess.

Date: 2 months ago

Review №35

Rating: 4

Date: 2 months ago

Review №36

Rating: 1

You pay for stuff and then they dont give it to you

Date: 2 months ago

Review №37

Rating: 1

Just left popeyes i paid $25 for two meals and this is what I got. I m very mad, what even is this Popeyes!!!!! I should ve checked it before I left.

Date: 2 months ago

Review №38

Rating: 2

Date: 2 months ago

Review №39

Rating: 1

If I were to give zero stars I would do it. I came driving 3 hours and stopped to have something to eat and unfortunately this was the worst place I could have chosen. The management says it closes at 11 and its only 10, theres still an hour left and they served me well. very bad way even when I was ordering they turned off the menu screens the person in the lobby came out and closed the doors and a person came up to ask and very arrogantly told him WE ARE CLOSED the manager should see these things

Date: 2 months ago

Review №40

Rating: 1

Terrible service dont even stop by

Date: 2 months ago

Review №41

Rating: 4

Great food, long wait time. Had to go back in to get missing food.

Date: 2 months ago

Review №42

Rating: 1

No stars to give. Very bad customer service. Employees were cursing & very rude. It s one with pink hair, she has a very foul mouth and bad attitude. The whole front staff should be fired. I waited 25-30 minutes for my food while they stood around and gossiped. OMG little poor girl was trying to take and bag all the orders, she stated she was fairly new. After the long wait and the line to the door my food wasn t fresh. Me and my husband used to enjoy our lunch dates at Popeyes but it has just gone downhill. The prices are up and customer service is down. I spent roughly 42$ and was treated poorly with bad food! DO BETTER POPEYES!! Parking: Area is just to small where it s located next to a Dennys and a motel of some sorts. Cars speeding thru from motel and heavy traffic

Date: 2 months ago

Review №43

Rating: 1

STAY AWAY FROM THIS LOCATION IF YOURE HAVING A GOOD DAY. There are 3 Big women at this location, with colorful wigs, who are just hideous and have no tact when it comes to customer service. Numerous times I have gone to this particular location (its closer) and every time my experience is horrible. I , on several occasions have witnessed abuse from management; or whoever they are, talking down to their young employees. The drive thru is no different with one of the clowns yelling obscenities to another lady as shes taking my order acting as if me being at the drive thru is a bother. Its ridiculous and no one should have to experience bad customer service EVERY time they go for take-out! This location is like a circus! Corporate needs to step in immediately and clean this place OUT and UP!

Date: 2 months ago

Review №44

Rating: 1

Excessive wait time

Date: 2 months ago

Review №45

Rating: 1

Overcooked dried chicken tenders. Breading so hard could not chew. Then they wonder why in this economy no one wants to waste money at this location.

Date: 3 months ago

Review №46

Rating: 1

The store is empty and the orders do not come out, terrible service, the employees and managers talking and dealing with cell phones and the orders do not come out

Date: 3 months ago

Review №47

Rating: 1

By far the worst experience I ve had at any restaurant I waited 10 mins at drive through no one said anything so I to place a mobile order and come inside when I came inside they had 4 bags of orders sitting here I was just looking at the bags to see the names and they grabbed them like I was going to steal them then had a attitude with me when asking me about my order safe to say this is the worst staffing I ve seen in history if you don t like your job don t work there

Date: 3 months ago

Review №48

Rating: 4

The workers were very busy and that put the atmosphere into a tense situation.

Date: 3 months ago

Review №49

Rating: 3

The food was on the salty side, and I wasnt asked if I wanted spicy or regular. But other than minor mishaps, the young lady was very informative and polite, friendly. The order was made fairly quickly and the quality was great hot and fresh.

Date: 3 months ago

Review №50

Rating: 3

Date: 3 months ago

Review №51

Rating: 1

Date: 3 months ago

Review №52

Rating: 2

I dont know if they are personally plucking the chickens, cleaning and then cooking on site..... Maybe that will explain why it takes so long just to get the point to place an order in the drive through lane. This is the 2nd time in the past month that Ive been here and it took 42 minutes just to get to the point to place an order and their were only 3 cars in front of me!! Then another 15 minutes after I placed my order to receive my food!! This is ridiculous, I definitely will not be back!!!!!!

Date: 3 months ago

Review №53

Rating: 1

They are 8.00pm server so so bad

Date: 3 months ago

Review №54

Rating: 1

The food is good but I wont go back. On multiple (4) occasions, I received the worst service possible. Drive through has very long wait times. My orders were mixed up. Examples...ordered un sweetened ice tea....received sweetened (Im diabetic).....ordered mashed potato sides....received rice/bean dish. Staff appears to not give a damn. Poorly trained and understaffed. I do not so much blame the employees as I do the management who does not monitor what is happening in the kitchen. Parking: Drive though line blocks parked cars.

Date: 3 months ago

Review №55

Rating: 5

Date: 3 months ago

Review №56

Rating: 2

They didn t complete my order which sucks when you order thru drive thru

Date: 3 months ago

Review №57

Rating: 1

This is literally the worst fast food place to go in all of Killeen, probably all Bell county. Because of the TERRIBLE service. I stopped going there last year because of it. Now Im doing Uber eats and I have to go there occasionally for that. I go also to the harker heights Popeyes and on the post and those ones are fine. I was at the Popeyes on the post a few weeks ago and mentioned the one on central highway and how their service is much worse, this was to someone working at the one on the post because her service was much better and friendlier. She told me never go to the other one because theyre terrible and theyre supposed to be closing in a few months due to reports of rats that keep going in there due to nearby construction plus they dont keep their kitchen clean enough. Wow! Anyway I was unfortunately back there again tonight for a Uber eats order. And once again couldnt get any help for 12 minutes even though there was only one other customer. Finally I was asked who I was picking up for and when I told them they said oh were out of chicken sandwiches, I already told the other guy. If she just would have asked me when I came in then I wouldnt have had to wait all that time for nothing. And theyre always running out items too. Anyway when I said this to her she just got mad and went on. Another coworker was there and had to unlock the door for me because it was lobby closing time. She went out to the parking lot as well and told some people in a car about this who then started yelling at me in a threatening way do you have a problem with her huh, huh? I just left because I had another delivery to pick up but if I didnt then I probably would have stayed and talked to the manager and probably called the police. Thanks for another interesting night to the staff at the Killeen Central highway location.

Date: 3 months ago

Review №58

Rating: 5

Date: 3 months ago

Review №59

Rating: 1

Staff is often rude and disrespectful. Store is constantly out of items. You might pull up and get told the only thing theyre selling is a 12 piece meal, and they wont let you order anything smaller.

Date: 3 months ago

Review №60

Rating: 1

This restaurant needs to be investigated. The customer service, the wait time and the overall experience is ridiculous. I have never went to a restaurant like this. Please close this place

Date: 3 months ago

Review №61

Rating: 1

Location should be shut down. I literally waited in drive thru with 1 other car in front of me for 45 minutes before I just left! This place is slow and the employees are horrible. Close it down!

Date: 3 months ago

Review №62

Rating: 1

Yall, do NOT go here!!! Go to a different one and avoid this one. I did online pick up and they said they didnt have chicken sandwiches. I was like okay... dead silence. I asked if there was a replacement or refund. The girl rolled her eyes and called for one of the guys one time before resting on the counter. The guy didnt hear her and she didnt bother to call him again and it took 7 or 8 minutes before he came up for something else. He said there wasnt any sandwiches and I said thats fine and again asked for a replacement or refund. Again theyre staring at me not saying anything for a minute straight like??? Weirdest experience. He finally said it was canceled (which it wasnt, I had to call customer service to cancel it) so they lied. The attitude SUCKS. Rolling eyes, huffing and puffing. Extremely ghetto. Dont work there if you dont like it???

Date: 3 months ago

Review №63

Rating: 1

One of the worst restaurants in Killeen, unprofessional staff keeps talking and laughing inste6of making sure we get our food ASAP. They dont care about customer service. Someti ask myself if there is a manager.

Date: 3 months ago

Review №64

Rating: 1

I m shocked this restaurant hasn t been shut down! They serve raw food, they have roaches!, employees are ghetto and do NOT wash their hands , DO NOT ORDER ON DOORDASH it will take over an hour for your order to be processed and 2 or more hours before you get your food.. 0 stars this place needs to be closed down *ASAP*

Date: 3 months ago

Review №65

Rating: 1

Date: 3 months ago

Review №66

Rating: 1

Waited 25 minutes in line and Terrible customer service. They were out of cole slaw!! Not going back. Food : 1/5

Date: 3 months ago

Review №67

Rating: 1

Slowest employees ever

Date: 3 months ago

Review №68

Rating: 2

Very bad! We waited in line for over an hour just for the person taking our order to get irritated and get an attitude, they also took very long to prep our food would give them a lower rating but the food was okay for taking a long time.

Date: 3 months ago

Review №69

Rating: 1

The place is a dump with a roach problem plus it smells. The employees are not customer oriented and the food is a joke. Wouldnt come back to this location, matter of fact doesnt want to come to any of the Popeyes location after this.

Date: 3 months ago

Review №70

Rating: 3

Date: 3 months ago

Review №71

Rating: 1

Ok, this post is ONLY for the Popeyes location in Killeen Texas on the corner of Ft. Hood Road & Central Texas Expressway. Their food SUCKS, the service is horrible, & the restaurant feels like a SAUNA. I went in there to order, & they fry up all this chicken (it gets dry just sitting) because they are too LAZY to care about customer experience. (ALL the workers act like they are TOO tired & are just there). The chi chicken because it sits is CONSISTANTLY DRY. And the Restaurant is Hot As Hell. So, not only do you get dry chicken, but you get a less than friendly atmosphere. In a hot ( non air conditioned) restaurant. I would suggest that if you love that chicken from Popeyes....Drive to HH or Cove. Youll DEFINITELY get your moneys worth.

Date: 3 months ago

Review №72

Rating: 5

Date: 3 months ago

Review №73

Rating: 2

It is my first experience in this restaurant and the last, they gave me the wrong order twice, they had a horrible disorganization and when we were leaving the establishment in the parking lot there was a smell of marijuana..

Date: 3 months ago

Review №74

Rating: 1

I visited Popeyes on Fort Hood Road and spent a significant amount on a 16-piece family meal, but the chicken was mostly overcooked and hard as a brick. The restaurant needs new cutters, cooks, and management to improve the quality of their food. Unfortunately, only a few pieces of chicken were fresh, and it seems that the store is getting worse. Its time to give up on this location, as they dont appear to care about providing a satisfactory dining experience.

Date: 3 months ago

Review №75

Rating: 1

Literally waiting 11/2 hours. Associates standing there like do better. Calling the store For no answer. Very unprofessional location.

Date: 4 months ago

Review №76

Rating: 2

This place is hit or miss

Date: 4 months ago

Review №77

Rating: 4

It seems no matter where you go, the Popeyes experience never changes. The wait is crazy long. It really is mind blowing how long you wait. The staff was fine, there was no one going above and beyond what they were expected to do - except whoever took my order initially. Super friendly and no issues ordering. But again, the wait is long and there is no apology for it. The building is super run down. But darn it, the food is so incredibly good and fresh (maybe why it takes so long).

Date: 4 months ago

Review №78

Rating: 1

Great place to go if you want to wait... How do you run out of chicken? You had one job! Food

Date: 4 months ago

Review №79

Rating: 1

It is unfortunate when the staff of such a famous establishment hires some people. I was shopping there today and the woman who served me did not pay attention to what I asked, she was more in conversation with the rest of the staff every time I spoke to her. I ignored I came to buy not to ask them I think this is also because managers have to be more aware of their staff more than those at the cashier because a lot depends on whether customers want to return. If I could give this cashier a zero star I would give it to her but the application It wont let me, so please, the person in charge of this branch should pay more attention to his staff, especially those who are at the cash desk because there are people who are working in some jobs because they have no other choice. If they are not happy with their work, it is better. Let them leave because it is not our clients fault that you are not happy with your job. Quit if you dont like your job. So please, Mr. Manager, pay more attention to your staff

Date: 4 months ago

Review №80

Rating: 3

Date: 4 months ago

Review №81

Rating: 1

Go anywhere else, do yourself the favor. Even the other locations, but this one is trash. 20 minute wait in the drive through, half after they had me money. Wrong drink, barely any fries, and the sandwich was so cold the cheese was still fully refrigerated. The bottom bun was wet and the chicken was cold, but through the cracked, old breading you could see how overcooked it had been. It looked gross. I drove 5 minutes back, went inside to get a refund having eaten none of it. Inside, one customer was finishing ordering and the lady taking his order saw the food I had and ignored me. Two other ladies rushed around filling orders for the drive through and doordash. I waited to be addressed for 15 minutes. A couple waited behind me for about half the time and 2 delivery people were quickly addressed but told to wait for the one chef to get to their orders. Something like 5 minutes after they were handled and I still wasnt, I put the bag of food on the counter with the cup and receipt, told everyone behind me it was free, untouched garbage-food and advised if they wanted Popeyes, to go to any other location. The guy behind me left. If anyone cared to look, the receipt time was 6:07 and I stormed out at 6:50. I respect myself too much to ever put myself through that again. Enjoy the $12.44, Popeyes. Did I mention the wet bun? What WAS that? It wasnt sauce...

Date: 4 months ago

Review №82

Rating: 1

Date: 4 months ago

Review №83

Rating: 1

Never get my order right the first time I tried to give them a chance but I been there 10 time and every time I m missing something they are ghetto they take forever to take your order and you would think they wouldn t forget nothing with the amount of time they take making your order but I was sadly mistaken

Date: 4 months ago

Review №84

Rating: 1

This is the absolute worse store in our area! The staff is rude, the food isn t prepared like you order it. And don t forget about the time it takes to get orders out. I believe 30 plus minutes is far to long to be waiting on an order.

Date: 4 months ago

Review №85

Rating: 1

Order two chicken sandwiches with bacon. No bacon on either and one sandwich was a thigh piece with blood.

Date: 4 months ago

Review №86

Rating: 1

Needs a staff rehaul -_- management is the root problem. I am confused why the corporation and franchise dont act about the extensive issues here. Food

Date: 4 months ago

Review №87

Rating: 4

EVERYTHING IS GOOD

Date: 4 months ago

Review №88

Rating: 1

Bruh this is the slowest Popeyes drive through i been to. 40minutes of waiting time. Omg, somebody from management fix this asap.

Date: 4 months ago

Review №89

Rating: 1

Thank you for having me wait till 10:30 still waiting on my 9:00 order

Date: 4 months ago

Review №90

Rating: 1

If I could 0 stars I would. Pulled in the drive thru at 9:57pm to pick up a grubhub order. Waited over an hour and once I got to the window it was 11:01 and they told me they were closed and couldn t give me the order for my delivery. This is the worst location ever. The manager was very rude. They must be desperate for mangers to make this lady a manager. The workers that were there incompetent and horrible customer service. Stay away from here if possible. The one in harker heights is better but not by much.

Date: 4 months ago

Review №91

Rating: 1

Does management and corporate not see these reviews?!? Just send some secret shoppers. Heck, go yourself as a customer. I dont even need to say more. But be prepared to be ignored, everyone to be rude and have the slowest service. Everything and I mean everything is wrong here. THEY NEED HELP PLEASE!! Actually a clear out of all the staff. Manager isnt all that great either. They definitely follow her lead of example and its despicable.

Date: 4 months ago

Review №92

Rating: 1

This is the worst location in Killeen. They ll take your order at the drive thru, wait forever to get to the window and then tell you they don t have your order in the system as if you didn t place the order. You ask for spicy tenders and they tell you a 20 minute wait at the window so you settle for what you didn t want. This will be my last time at this location. DO BETTER!

Date: 4 months ago

Review №93

Rating: 5

Love that chicken from Popeyes

Date: 4 months ago

Review №94

Rating: 5

Date: 5 months ago

Review №95

Rating: 1

Had 2 uber orders, the lady that was serving bagged my first order and then continued to ignore me while serving another 6 customers making me wait 40 mins(keep in mind that the driveway was still being served as well). Got her attention between orders to remind her about my 2nd order only to be ignored every single time. Then i got a hold of the manager only to be told that they ran out of half the order and the server also started having an attitude. Told the manager how long I waited and she couldnt even care less. Horrible service over here.

Date: 5 months ago

Review №96

Rating: 3

Could be cleaner.

Date: 5 months ago

Review №97

Rating: 1

Came here at 10:30. Waited 15 minutes at the drive thru before anyone answered just to say their fryers are down.

Date: 5 months ago

Review №98

Rating: 1

There s something wrong with the people that work here. I repeated the order through the drive thru no less than 5 times. They d leave and come back to the mic completely forgetting everything just said. They re rude. They re ghetto. They can t run the restaurant effectively. Will Popeyes fix this reoccurring problem with this location? Probably not.

Date: 5 months ago

Review №99

Rating: 2

Date: 5 months ago

Review №100

Rating: 1

Worker was eating food from the line. Did not wash her hands. Not sure if a manager was on duty but they didnt come out the whole time another dissatisfied customer was trying to explain something wrong. The whole crew needs retraining on customer service, cleanliness and proper food handling.

Date: 5 months ago

Review №101

Rating: 4

The sides was fresh and it didnt take a long time to get my food. Thanks

Date: 5 months ago

Review №102

Rating: 1

They never get your order right! They are slow as I don t know what .Dont waste your time!

Date: 5 months ago

Review №103

Rating: 1

This place need new staff or management Everyone look so miserable. Food

Date: 5 months ago

Review №104

Rating: 1

Drive thru took like 40 min and there was no one else in line

Date: 5 months ago

Review №105

Rating: 5

So GREAT FOOD EVER MQDE!!!!!!

Date: 5 months ago

Review №106

Rating: 1

The people that work here are miserable people. Like, we get it, youre unhappy, but learn to be polite and respectful. Im surprised this place hasnt been shut down.

Date: 5 months ago

Review №107

Rating: 1

DO NOT WASTE YOUR TIME OR MONEY HERE. GO SOMEWHERE ELSE!!! You will wait forever to even get food and when you do they will be out of half of the menu items. Stale old fries and dry chicken. The employees at this location are incompetent as well as management. This location needs HELP or to be closed.

Date: 5 months ago

Review №108

Rating: 5

Date: 5 months ago

Review №109

Rating: 1

If i could put a 0 i would april 13 2024 worst customer service ,worst people to have at work , i ve been here multiple times and its always the same thing with this place if is not taking 20 mns to take 1 person order is the customer being high or ghetto

Date: 5 months ago

Review №110

Rating: 1

Only doing one car at a time to take my order on drive threw took 15 mins. After taking my order took another 45 mins to get my order. Then get home and they gave me wings with barely any sauce, cold fries, and burnt mac and cheese. DO NOT GO THERE!!!!

Date: 5 months ago

Review №111

Rating: 5

Date: 5 months ago

Review №112

Rating: 1

If you re thinking about ordering through DoorDash DON T. They will take an hour to produce your order to the Dasher, and still proceeded to forget two sides. I hope whoever received my large bean and rice is enjoying it.

Date: 5 months ago

Review №113

Rating: 5

Love their sweet and spicy chicken wings.

Date: 5 months ago

Review №114

Rating: 1

Im not sure whats happening with Popeyes! I get there and theres only me and the person I front? Was in the drive threw for 30 minutes! Its really sad when you go for a quick food run, and cant get fast service! The young people today have no drive or ambition! Oh yeah, lets not forget PRIDE!

Date: 5 months ago

Review №115

Rating: 4

Date: 6 months ago

Review №116

Rating: 5

Hadnt had Popeyes in a while was okay but the food was not like I remembered

Date: 6 months ago

Review №117

Rating: 5

Always have a GREAT experience when Tasia is at work. Top tier customer service! Promote that woman.

Date: 6 months ago

Review №118

Rating: 1

Very racially profiled here. Went to pick up two orders and was skipped numerous times. Then when I did get mine, I got half of it and was told they lost the other one. Then told they had to cook it. After I got the first order so then Id deliver one cold and get someone sick? Yeah no... Oh did I mention I got the employees and MANAGER on camera laughing and running their mouth about me? Yeah, hope you enjoyed your last night at Popeyes. Its sad not one single Popeyes can get anything right. They physically fight with customers in temple...

Date: 6 months ago

Review №119

Rating: 1

Customer service stunk! Was traveling through and stopped there to eat. As the only customer in the resaturant I still had to wait at least 5 minutes before I was acknowledge at the counter. Then the greeting was what can I get you... no informatilities of a hello or welcome go Popeye. The tables were dirty, and I had to wipe our table down before we sat down. The place was so bad that when I accidentally spilled my drink onto the floor it blended with the rest of the mess as normal. I left very dissatisfied. I would never have given a review unless Google reminded me to give it months later and forced me to relive that horrible experience.

Date: 6 months ago

Review №120

Rating: 1

It smelled really bad right when I walked in.The employees didnt even greet I had to wlak put right away I was with family members and the smell was so awful.I dont even know how people can eat in there thats crazy And to add the sidewall is filthy right when u walking the place

Date: 6 months ago

Review №121

Rating: 1

Date: 6 months ago

Review №122

Rating: 1

Pick a different location! The staff is rude & SLOOOW!!!!! I waited 17 minutes to get to order. Was told to hold & left there for an additional 8 minutes to be told they didn t have classic chicken legs. So I d have to wait an additional 20 min. So I requested my mobile order that was pre ordered prior to arrival. And then I had to wait an additional 5 minutes for them to put it in the bag. At no point did they say sorry about the wait ..

Date: 6 months ago

Review №123

Rating: 1

Date: 6 months ago

Review №124

Rating: 1

order food pay for food but when you get home stuff missing.

Date: 6 months ago

Review №125

Rating: 1

Yall constantly messing up orders. Then your dang pho e stay busy. Food is what it is, but yalls customer service is garbage at best!!!!!!!!!!!!!

Date: 6 months ago

Review №126

Rating: 4

Good was great. Hot and crispy. Service was nice.

Date: 6 months ago

Review №127

Rating: 1

I don t know who is running this Popeyes but it needs to be CLOSED. The food quality is trash and never receive the correct food ordered through delivery. It s almost as if they intentionally mess up your order to deter you from wanting to place online orders. The food is never fresh either. Why are you giving out old food and closing the kitchen at 10pm if you close at 11pm? TRASH TRASH TRASH all the way around. I don t know who the owner is but they need to fire all staff and try again. The most ghetto trashy Popeyes I ve ever been to in my life.

Date: 6 months ago

Review №128

Rating: 1

Service is really bad takes years to get your orders even they all in front of the counter the place is nasty

Date: 6 months ago

Review №129

Rating: 1

So I went through the drive thru and ordered a surf and turf they literally gave me tenders that s been sitting all day and so dry and smaller than my pinkey I can t make this up I came back through.. and they told me the kitchen is closed and they can t make any more fresh ones they close at 11.. I came back at 10.. maybe 9:55 to be exact . So as usual.. they gave me issues at the drive thru so I told them I was going to pull around and I showed her at the window what my tinders looked like.. you think they cared?? Not at all but then decided ok.. I have some fresh ones for you do these look a little better? You had them all along but trying to feed me the food yall was supposed to have been thrown away! Stop trying people like that! This location is the worst and they wander why y all have the worst customers coming back complaining it s getting ridiculous, lazy folk that don t wanna do their job yeah I said it.. so come on manager and write me back !

Date: 6 months ago

Review №130

Rating: 3

Date: 7 months ago

Review №131

Rating: 1

Ordered food through Uber eats. Popeyes gives my food to a random person. My Uber eats driver shows up to get the food and its not there and somehow Popeyes makes it my responsibility for them giving my food to the wrong person. Talk to the manager. She said there was nothing they can do other than issue a refund. Recreating the order was never an option. Love Popeyes will never order from this store again.

Date: 7 months ago

Review №132

Rating: 3

Frustrated staff, long wait. Staff was empathic and apologetic for the wait.

Date: 7 months ago

Review №133

Rating: 1

I went through the drive through here a few days ago. No one was in the drive through and no one was inside. I waited at the drive through for 10 minutes and no one said anything to me at all. I didn t want to get out because I had my baby with me. We went inside anyways thinking maybe they are busy or short staffed. No. There were 7 people behind the counter. That is so lazy. Do better. If you don t like your job get a new one. And they have roaches. My daughter saw one crawling on the floor in the lobby by the drink machine

Date: 7 months ago

Review №134

Rating: 1

Hire people that are not lazy. Employees displaying ZERO motivation.

Date: 7 months ago

Review №135

Rating: 1

Picking up Uber eats orders or getting food for myself here has been an unpleasant experience. Disorganized. Unprofessional staff. Unusually long waits when there are no other customers in line. The food is just ok. I will mark the store as closed for any Uber Delivery request since they always say they cant complete the order.

Date: 7 months ago

Review №136

Rating: 5

Date: 7 months ago

Review №137

Rating: 1

This is by far the worst Popeyes restaurant i ever been to workers talking about the food customer standing in line waiting to place their orders and no one greeted them or say anything while waiting to place my order I saw this giant roach crawling on the wall I have to leave and go get something else to eat

Date: 7 months ago

Review №138

Rating: 1

This Popeyes is always horrible and the food is always cold which is disgusting

Date: 8 months ago

Review №139

Rating: 1

Line had 2 people in it. Didnt move for at least 20 minutes. Went to raising canes instead. In and out of line in 5 minutes. Canes is stealing popeyes business because your employees are slow.

Date: 8 months ago

Review №140

Rating: 5

Date: 8 months ago

Review №141

Rating: 1

Date: 8 months ago

Review №142

Rating: 1

6 employees and still can t make the orders in a timely fashion. So slow it s like everybody working there has hang over moving without a purpose. And still can t get the orders right. That s why all of you are failing in life. Bunch of losers.

Date: 8 months ago

Review №143

Rating: 1

My experience was horrible, so much so that within an hour of having finished eating I ended up at the hospital with severe stomach pain, nausea and diarrhea and after a while my sister also got the same thing and we had eaten the same thing. They didnt give me what I asked for in my order and I realized when we got home. I will never go back to Popeyes Louisiana horrible and I have talked to several people about it and they have had the same bad experience.

Date: 8 months ago

Review №144

Rating: 5

Date: 8 months ago

Review №145

Rating: 4

The service was what I would expect from modern fast food places. But this particular store has a home kitchen atmosphere. With the high demand of walk-in customers, drive through, and online oders; the staff does a decent job of keeping up. Mistakes are made but not more than to be expected.

Date: 8 months ago

Review №146

Rating: 1

Waited a while to get my food they had no line I added some fries I should have known better once I got home I was missing chicken and my fries like seriously worst experience in less than 1hr... plus food was cold I tried calling and no one seems to work there since no one has time to answer the damn phone.

Date: 8 months ago

Review №147

Rating: 4

Date: 9 months ago

Review №148

Rating: 2

Date: 9 months ago

Review №149

Rating: 1

Date: 9 months ago

Review №150

Rating: 3

Drive through only apparently.

Date: 9 months ago

Review №151

Rating: 5

Date: 9 months ago

Review №152

Rating: 1

Ordered wings for lunch on Wednesday 12/27 and suffered foodborne illness that same night and next day.

Date: 9 months ago

Review №153

Rating: 5

The food was fresh and tasted great. The wait in the drive thru was a little long. But otherwise it was worth it.

Date: 9 months ago

Review №154

Rating: 1

Walked in with my family since my daughter been craving popeyes and as i walked to the counter i notice the one worker was sweeping and looks at me and sayswhen did yall get here? Like we bothered her with a whole attitude intead of welcoming the customers...i ordered a 3 pc with a breast and i even came up to the counter and asked for the breast again since i saw her grab only dark meat...she shows me the thigh thinking it was a breast...thankfully a nice worker took my order back and gave me the chx breast. Just work on service ppl its just chicken...update 12-23-24 went drive thru this time nice lady takes my order. She tells me that they were waiting on tenders and asked me to park so they can bring the order outside(no biggie). I decided to go inside since it was raining so the workers would have to get wet nor stop what they were doing....i walked in and the same lady with the long colored braids was there. First thing out here mouth was WHATS WRONG with a whole attitude not knowing if i was the drive thru person or just another walk in. As she was being nice to other people, it was not the same experience for me. This lady needs a training on customer service or quit the food industry all together...i will not be back anytime soon.

Date: 9 months ago

Review №155

Rating: 1

I am extremely disappointed, if I could give zero stars I would as the services is absolutely unbelievable. I attempted to use the drive through and found a sign that said the speaker was Out Of Order to then roll up to the window and find the entire staff inside goofing about and no matter that I honked my horn or knocked on the window did anyone so much as speak to me. It would be one thing to be closed but waiting 15-20min at the window with no service what s so ever is unbelievable and unacceptable. If this is how they are normally they should shut down the location and allow for much better service to take its place.

Date: 9 months ago

Review №156

Rating: 2

30 minutes for chicken....come on bro....at least the guy that finally brought my food out was cordial and apologetic. They have 15 people working inside tue place and cant get fried chicken out in less than 30 minutes....whats this world coming to

Date: 9 months ago

Review №157

Rating: 1

I dont live in Kileen, Tx, BUT this is unacceptable! I am visiting from out of town and got back to my hotel- This is whats being served??! Never again!

Date: 9 months ago

Review №158

Rating: 3

I ordered a spicy crispy sandwich, Cajun fries and biscuit. I paid for all combo with the biscuit as an add on, I received a sandwich, drink and fries. I never received my biscuit, and my fries were just dumped at the bottom of the bag. The service was terrible. Not an ounce of customer service. Check your bag wrote you leave the drive through.

Date: 9 months ago

Review №159

Rating: 1

Lazy

Date: 9 months ago

Review №160

Rating: 1

Date: 9 months ago

Review №161

Rating: 1

The African American female with braids at the drive through was very rude. Seems like whenever I go to this particular Popeyes they are constantly rude to their customers.

Date: 9 months ago

Review №162

Rating: 1

Many workers...orders slow and incorrect..chicken old

Date: 9 months ago

Review №163

Rating: 1

Just door dash me 6 piece sweet and spicy, 1 mash potatoes, 1 frozen Lemonade with 1 reg. Frie. Spent over 20 dollars. Chicken raw fries old. No frozen Lemonade. Lemonade hot no ice and they wont answer their phone. Killeen, Texas. Awful service. Who wants raw chicken and old fries. I want my money back

Date: 9 months ago

Review №164

Rating: 1

This location needs attention by the ownership. This is no joke, this is the worst fast food location I have ever spent my hard earned money at. Either you are given an attitude at the drive through intercom or you are waiting in silence for a very long time. The staff DOES NOT wear gloves when handling your food. They DO NOT wear proper safety and hygienic protection. I ve seen with my own eyes through the drive the window the staff touch food barehanded that is FOUL! I ve had several instances where my very simple order has been messed up by incorrect, or missing items also very often the quality of food is horrid. I wouldn t feed it to any living animal or especially other people. Save yourself the trouble and literally go ANYWHERE else. These people need to find a new job and a demolition crew needs to wipe this location from memory. I will never use this location and will recommend to everyone to STAY AWAY!

Date: 10 months ago

Review №165

Rating: 1

I m not one to normally complain about food and or service but tonight was just not great. We got there and sat at the intercom for almost 5 minutes before someone finally started talking. It took me making a joke saying mom are you home . Then once we got to the window the workers were more busy talking then getting my money. Which by no means am I complaining but still shouldn t take that long with multiple people just standing around. I asked for sauce with my nuggets and didn t receive them and I had to ask multiple times for straws. Then to get home and eat my chicken and it s mostly all breading. I got what I thought was huge chunks and it was all breading. I could poke my finger and the whole piece would just crumble. It was so bad I had to throw my food away and not eat. Note to self go someone else or just cook at home. Definitely don t understand how workers can be rewarded with minimum wage + jobs when they can t even do simple tasks.

Date: 10 months ago

Review №166

Rating: 1

Horrible Horrible Horrible this place has gone down so much since they ve put the new GM Quinton in position he has no morals or values for his employer alone the staff his night shift is out of control and are able to do what they want they close the lobby down really early and always say there out of chicken Popeyes Do Better or at least get a GM in there that really cares and doesn t just steal time and sit and smoke cigarettes all day while fussing at his employee and always being the cause of Fastfood drama

Date: 10 months ago

Review №167

Rating: 1

1001 West Central TX EXPY Yall need to get it together,I had the worst service on top of poor food quality tonight,never again!!

Date: 10 months ago

Review №168

Rating: 1

Closed at 10:25pm instead of 11pm as stated on googles hours (employees told me they were already closed on the intercom) If your gonna run a business atleast have employees that are worthwhile

Date: 10 months ago

Review №169

Rating: 5

Date: 10 months ago

Review №170

Rating: 5

Date: 10 months ago

Review №171

Rating: 5

They have the best chicken in Killeen Texas.

Date: 10 months ago

Review №172

Rating: 5

Date: 10 months ago

Review №173

Rating: 1

Date: 10 months ago

Review №174

Rating: 2

Date: 10 months ago

Review №175

Rating: 3

Tonight was beyond disappointing. Ordered online. pulled up order not ready 20 minutes later after watching employees argue with each other as to who was to make the order, I finally went inside only to be told they were short staff ( I counted 7 employees). Come on, lets do better.

Date: 11 months ago

Review №176

Rating: 2

As soon as I entered I noticed 3 employee on their phones and three minutes later I was helped.

Date: 11 months ago

Review №177

Rating: 1

I m only giving 1 star because I can t give ZERO!!! This franchise is HORRIBLE! Always slow and unprofessional .but today the employee on duty for the drive thru was SO rude I literally couldn t even place an order. I honestly can t understand how the owner/GM hasn t caught wind of the terrible reputation this location has but it s keeps SO much business away. I will literally drive to the location in Harker Heights, before I ever come back to the location in Killeen. Do better Popeyes!!!!

Date: 11 months ago

Review №178

Rating: 5

Date: 11 months ago

Review №179

Rating: 1

We went through the drive thru on 10/31/23. The lady was rude af . They gave the completely wrong order, we called the store 5x and they didn t answer so we went back in with the receipt we paid for and the food and receipt that was in the bag. The lady was once again rude and disrespectful. Pitched a fit over CORRECTING HER OWN MISTAKE. This place news all new ownership and employees. On top of it our freshly made replacement was cold and the chicken was raw.

Date: 11 months ago

Review №180

Rating: 1

On google it says tall open till 2300 and its 2212 guy open the door after I was waiting for about 8 minutes at the order screen then I rolled to the window and waited one guy was just looking while cleaning a counter the a female walked up to the window with her headphones in and ignored me completely so I rolled up to the door after the window and a guy unlocked the door and informed me that they were closed .

Date: 11 months ago

Review №181

Rating: 5

Date: 11 months ago

Review №182

Rating: 1

l I order thru door dash last night and my food was cold my ,four pieces of chicken and biscuits and my red beans and rice both was cold as ice. Pitful my drinks had no ice in them. And when my dasher got there they was still working on my order for almost and hour after I ordered it. On ft hood st

Date: 11 months ago

Review №183

Rating: 1

I dont know how work is disseminated there, but wow get a grip. Dig in and find some ethics.

Date: 11 months ago

Review №184

Rating: 1

Way to expensive now

Date: 11 months ago

Review №185

Rating: 1

Drive thru sucks. They have no sense of promptness

Date: 11 months ago

Review №186

Rating: 3

Date: 11 months ago

Review №187

Rating: 4

Date: 11 months ago

Review №188

Rating: 1

They purposefully ignore uber eats orders, skinny black lady was cussing everytime one popped up

Date: 11 months ago

Review №189

Rating: 4

Date: 11 months ago

Review №190

Rating: 3

Too greasy of food

Date: 11 months ago

Review №191

Rating: 3

Date: a year ago

Review №192

Rating: 5

The food and the service are excellent. The building is very clearly in need of maintenance and repair.

Date: a year ago

Review №193

Rating: 5

Ordered some of their fride chicken, with red beans & rice, a biscuit & some fried okra. It was awesome!

Date: a year ago

Review №194

Rating: 5

Date: a year ago

Review №195

Rating: 5

Great food and customer service

Date: a year ago

Review №196

Rating: 5

Great food, location was clean and no smell of food preparation

Date: a year ago

Review №197

Rating: 1

Services here Sucks...Cant never get anyone to answer the phone,especially when they have messed up on your order..no one wants to work there, chicken been undercooked lately (Just Lazy) Another issue with them is they never want to give you a refund when you order thru these apps..They forget one.of my whole meal and only delivery a drink...No 2pc chicken combo.

Date: a year ago

Review №198

Rating: 1

Date: a year ago

Review №199

Rating: 3

Ordered a 16-piece family meal via drive-thru. Got to the window, and the older gentleman with long black hair must have been in a not so good mood. I wanted him to repeat the order to make sure it was right, and I guess thats something they arent accustomed to or are not required. I checked the meal at the window. Everything was there with the exception of napkins and utensils for the mac and cheese and mashed potatoes. Other than that, everything ran smoothly. If he sees this... smile more because you could make everyones day a little brighter

Date: a year ago

Review №200

Rating: 1

Date: a year ago