KFC

Review №1

Rating: 1

Good food but service sucks!!! Gay boy on the headset was rude & had hella attitude for what? Don t be mad at me cuz you work fast food

Date: a day ago

Review №2

Rating: 1

Waited 25 minutes in a parking spot waiting for food...to the point that managers were grabbing the customers food straight out the drive-thru window to hand them out in parking lot...ordered a chx sandwich...they didnt fried the chicken for my sandwich so I got offered to replace the piece with tenders...so I asked to just make them chicken Littles thinking it ill be easier on them ..still waited mad long then when I get the food fries were soggy and cold and my chicken little was a piece of bread and chicken...no mayo no pickles no lettuce, nothing. This place just needs good leadership. Even though the managers were cool, still made a crappy experience...I love KFC so on to the next location because this aint it.

Date: a day ago

Review №3

Rating: 1

Never again.

Date: 5 days ago

Review №4

Rating: 2

Its no wonder this place is always empty. Everytime I come pick up a doordash order I wait at least 15-20 minutes. The employees are very slow workers so Ive observed. Short staffed or not, I wouldnt order anything from this location if Im hungry now and not later.

Date: 6 days ago

Review №5

Rating: 4

Date: 2 weeks ago

Review №6

Rating: 2

Nice enough people. Issue we had is we put in our order online, completion time was 6:25 pm. We show up to get it, they inform us chicken is still cooking, it s been 20 mins at this point.

Date: 3 weeks ago

Review №7

Rating: 2

No Cole slaw, big disappointment.

Date: 3 weeks ago

Review №8

Rating: 4

Date: a month ago

Review №9

Rating: 4

Good food

Date: a month ago

Review №10

Rating: 5

I usually get the chicken pot pie or the 2-piece dark meat comes with one side and biscuit for $6+ which is good price compared to the other options. Love those apple poppers too.. bit pricey in my opinion but great taste. Come in sets of 4 or 10 pieces

Date: a month ago

Review №11

Rating: 1

Cant go wrong with KFC. But getting them to make it or even get helped out is like pulling teeth. I really dont suggest coming here if you are in a hurry.

Date: a month ago

Review №12

Rating: 1

Date: 2 months ago

Review №13

Rating: 1

Theyre frustrating when it comes to uber eats. I got a buy 1 get 1 free tender box and they completely forgot the other box. They also didnt put any sauces I had to PAY for, and fries I got were barely half way full. Dont order food from here through Uber eats.

Date: 2 months ago

Review №14

Rating: 1

Food is awful. Dont know whats changed over the years.

Date: 2 months ago

Review №15

Rating: 1

Ordered the crispy and paid $52 for soggy chicken and called and got nobody

Date: 2 months ago

Review №16

Rating: 3

This is the worst KFC Ive ever been to and thats saying something for this chain. There were obviously not enough employees to handle the work load and they were struggling. Do better KFC.

Date: 2 months ago

Review №17

Rating: 5

I have to say that we stop going to this kfc for over a year and we recently had some kfc through a family member and to our surprise it was really good so we decided to try it again at the veterans memorial location...wow what a difference! polite, fast service and the chicken was good, didnt taste like old grease. I must say that the manager Ms Malika Parks has turned that KFC around and made it better! 6 orders later within the past month all correct and the food has been great every time ... Ms Malika Parks We Salute You.

Date: 2 months ago

Review №18

Rating: 1

so bad sever no one care of u

Date: 2 months ago

Review №19

Rating: 5

. Marginal Sat. Food was OK.

Date: 3 months ago

Review №20

Rating: 1

Ordered original chicken 3 PC meal. Chicken was so greasy it made me ill. My husband and I split meal. Fries were so so. Cole slaw was ok. Ive had original before and it has never been this greasy. The breading fell off chicken when tried to pick it up. Not sure what happened.

Date: 3 months ago

Review №21

Rating: 1

The lady giving out the orders was very rude and nasty. She yelled out my order wrong and then caught and attitude while I was trying to tell her I didn t have 2 of the 2 pc meals. Then she reached in the bag grabbed one of the meals out and walked off. Very unpleasant I understand they were short staffed however that is not how you treat a paying customer. The food also was not good and fried too hard.

Date: 3 months ago

Review №22

Rating: 4

Date: 4 months ago

Review №23

Rating: 5

This spot is amazing and doesn t get enough praise! Food is always on point! Staff is friendly and always smiling. This is the only KFC I visit in town

Date: 4 months ago

Review №24

Rating: 1

Terrible customer service, they take a long time to serve you and literally yell at you loudly. Their leader is a disaster, leaving his few employees to do everything. I went to eat and our chicken pieces came full of oil, poorly cooked, with a lot of blood and the food made us very sick. If you value your stomach and your health and your time DO NOT GO TO THIS LOCAL! Thank you.

Date: 4 months ago

Review №25

Rating: 5

Date: 4 months ago

Review №26

Rating: 5

They provided me with fresh piece of chicken bc what I purchased was dry. And I purchased a two piece which was very juicy and tasty.

Date: 4 months ago

Review №27

Rating: 5

I m not sure what changed with this location in the last year but wow! It used to really be bad, food was horrible, it sucked. Today the food was fantastic and hot, the lady at the window was sweet and gave me a beautiful smile, I will definitely be going back. Keep up the good work!!!!

Date: 5 months ago

Review №28

Rating: 1

This is THE WORST KFC as far as service goes. I ordered a 3peice extra crispy meal but got a 2piece instead and had to wait 10mins for it. Not only that, the guy who bought my food to me had the only attitude. This isnt the first time Ive had a bad experience with this place. Buyers beware. This place SUCKS!

Date: 5 months ago

Review №29

Rating: 1

these people have attitude, very nasty tone , didn t give me my receipt, nobody is wearing gloves just very unprofessional!

Date: 5 months ago

Review №30

Rating: 1

When I visited today. I checked my receipt to see the I was charged for the 12pc meal instead of the 8pc but was only giving 8 pcs. The price on the menu said $20.99 and they charged me $28.99 which was showing a 12 pc meal price. Also I asked for the Cole slaw to be switched with Mac and cheese and on the receipt it was but when I got home they had Cole slaw inside the bag. Overall bad experience and won t be returning to this location.

Date: 5 months ago

Review №31

Rating: 5

Date: 5 months ago

Review №32

Rating: 5

Very nice KFC location. Staff was efficient and polite . Food was piping hot and has great flavor. KFC does chicken right!!! That includes the nuggets which tasted like chicken and not cardboard. We made a small donation and received a coupon book, will be going back to KFC soon.

Date: 6 months ago

Review №33

Rating: 5

Date: 6 months ago

Review №34

Rating: 1

Date: 7 months ago

Review №35

Rating: 2

All the food has same smell and taste

Date: 7 months ago

Review №36

Rating: 5

Friendly staff,great food.

Date: 7 months ago

Review №37

Rating: 5

Date: 7 months ago

Review №38

Rating: 3

Date: 8 months ago

Review №39

Rating: 4

Date: 8 months ago

Review №40

Rating: 5

Date: 8 months ago

Review №41

Rating: 5

We had to wait for some chicken to get done, which wasnt an issue at all, to get fresh chicken. The only complaint was, the fries were cold. Besides that, they had great service. Food

Date: 8 months ago

Review №42

Rating: 1

This restaurant needs to be the one that s not needed. Food friend in old grease, over cooked, the woman manager don t care about her customers and attitude is just down right nasty.

Date: 8 months ago

Review №43

Rating: 1

I honestly cannot recommend food from this location. More often then not when food was brought home, it was undercooked, and the meat had an off taste. If it wasnt undercooked, it was dried out to the point where the skin was so brittle that it was not edible.

Date: 8 months ago

Review №44

Rating: 1

This location is known to have high turn over and my experience today was directly impacted by staffing issues. The drive thru attendant was eager to tell me that she was the only person taking orders and packing the food. I decided to place an order despite her warning of an extended wait. I realize KFC has a made to order policy to a degree. Still no patron should have to cancel plans because of an extended wait for some good ole chicken. There s obviously some internal problems with staff retention. I hope one day soon this branch can be the part and not just look the part.

Date: 8 months ago

Review №45

Rating: 1

Went to go through drive through. Pulled up and told the guy we needed a min to get our order together. After a few seconds, he came back on the intercom and we told him again we needed a few more seconds. Not even 30 seconds went by from the 1st time. They then turned off the lights on the ordering board. We didn t say anything. He came back on and told us we needed to order. We said we weren t ready yet because it hadn t even been over a min and 30 seconds yet!! They tried arguing with us saying ppl were behind us but they had JUST pulled up behind us not even 5 seconds ago. I ve been here multiple times and EACH time I (and every customer in there ) waited over 30+ minutes for my order. Not to mention I ve eaten RAW MEAT from this place and when I brought it to the managers attention, she acted like it wasn t a big deal. My family and I won t be spending any more money at this ghetto establishment with these ghetto employees!

Date: 9 months ago

Review №46

Rating: 1

No one working the drive thru. Try going inside, they close the dinning at 7pm only drive thru yet no one is working the drive thru.

Date: 9 months ago

Review №47

Rating: 1

Date: 9 months ago

Review №48

Rating: 1

They are understaffed. The lady was talking with her daughter on the clock instead of getting the orders done.

Date: 9 months ago

Review №49

Rating: 1

Mannnnn how d y all forget the biscuit and fries? And what is this????

Date: 9 months ago

Review №50

Rating: 1

Rude the people who work there are horrible. I stood in line 5 minutes before any one came up. Then was rude. Never go there. Unless you want rude,disrespectful service. Food thrown on the counter. Just ridiculous.

Date: 10 months ago

Review №51

Rating: 1

The Stan Schleuter Location here in Killeen is so much better. This location on Veterans Ave used to be good but over the last three years their customer service has become extremely horrible! Rude workers and slow service when theyre not busy. They also run out of original recipe so often its pathetic.

Date: 10 months ago

Review №52

Rating: 1

I ordered inside at the kiosk and for some reason all the deliveries and anyone who had come inside after me to order, has received their order BEFORE me and I been here since 4:15pm and it is currently 5:12pm. To say that I m livid is an understatement. It s taking everything in me to not jump over the counter and fix my order my damn self. The worker when I showed her my receipt, didn t even know what she was looking at. She thought I had ordered a delivery and refused to give me the cups to make me my drinks. I think im more frustrated because I m hungry and sitting here waiting as long as I have is stupid.

Date: 10 months ago

Review №53

Rating: 1

Slowest drive through in history. Every car before me and including me, wasnt helped (when at the ordering speaker) until 10 mins. Just sitting there.

Date: 10 months ago

Review №54

Rating: 1

Horrible experience. I came in to pick my order. At least 5 employees looked me square in the face and ignored me. After a 10min wait I rung the bell and an employee came up, told me that I have been acknowledged. Then proceeded to take the bell away. Im not sure whats going on with the customer service here but I wont be back until its fixed.

Date: 11 months ago

Review №55

Rating: 5

The food was amazing as always and even during their rush, they got my order out in less than five minutes! Keep up the good work yall!!

Date: 11 months ago

Review №56

Rating: 5

Date: 11 months ago

Review №57

Rating: 4

I love Kentucky

Date: 11 months ago

Review №58

Rating: 5

The new manager is cleaning up the place.

Date: 11 months ago

Review №59

Rating: 1

Ive never seen a restaurant that prides themselves on running out of food at least 2 hours before they close and this isnt a one time isolated incident this is an all the time thing with this location. Lets not also forget the 20 minute wait time just to be told that theres nothing available and then as you go through the menu theyre out of this theyre out of that theyre out of that theyre out of this Im so sick of this restaurant the staff the management the whole thing needs to be overall and overturned

Date: 11 months ago

Review №60

Rating: 1

i got sick after eating there, that was 4 years ago. I did it again today and surer than all shyt, my stomach is messed up again. That location is bad news

Date: a year ago

Review №61

Rating: 5

Date: a year ago

Review №62

Rating: 1

Avoid KFC on Veterans Memorial like the plague. I have given this place its last chance to do things right. I ordered the $20 box with chicken, fries, nuggets and dipping sauces. Plus, a side of 8 hot wings for my son. When I placed my order at the drive thru, the lady told me they were short staffed and to please have a little patience with them but that we would get fresh food. She seemed quite friendly and genuine and I was not in a hurry so I was good with it. Get to the window (I am the ONLY car in line) and waited about 10 minutes (not too bad). She hands me my food and it feels hot and looks to be correct as there is a big box for the meal and a small box for the wings. Get home and the nuggets that were supposed to be in the boxed meal were actually in the little wings box. In the box I got a few pieces of hot, dried out chicken that were obviously sitting under a heat lamp for entirely too long and sauces. I also had stale, warm fries but that was it. Basically, I did not get the wings that I had ordered on the side for my son. Never again will I go to this trash location. Its the equivalent of dumpster diving for your food.

Date: a year ago

Review №63

Rating: 1

Date: a year ago

Review №64

Rating: 5

Date: a year ago

Review №65

Rating: 1

Called this place a few times in regards to and order. No one answers.

Date: a year ago

Review №66

Rating: 5

The chicken good,little greasy. Great meal $20 Parking: Limited parking disabled customer. No butter or only for biscuit Food : 5/5 |

Date: a year ago

Review №67

Rating: 1

Made me wait a whole for food!!! Why is this happening.

Date: a year ago

Review №68

Rating: 4

I asked for certain pieces of chicken but did not get them.

Date: a year ago

Review №69

Rating: 3

Date: a year ago

Review №70

Rating: 1

I waited for 15 minutes in the drive thru for some stale a** chicken. If I wanted stale chicken I might as well of gone to 7/11. Fried order my a**.

Date: a year ago

Review №71

Rating: 1

Im not going there NEVER AGAIN. I went to eat inside and had to wait like 15 mnts, mind you, with NO one inside, I was the only one in line. After the 15 mnts they gave us our food & as we are eating the MANAGER starts screaming across the kitchen to a staff member making a whole movie, not caring that they HAD CUSTOMERS DINNING IN both continue to argue back and forth for about 10 mnts... Beside from the wait and the drama, the only good thing in my order was the fries, the rest was so bad I had to throw it out. Its just shameful people waste all the energy fighting instead of cleaning and making sure food is eatable... ughh Omg! Only on killeen!!!

Date: a year ago

Review №72

Rating: 1

I have to return the food.. the package was greasy.. and the chicken feels like someone tampered or took a bite.. the food doesn t taste anything I expect from a KFC. Go to another kfc branch. I won t be coming here.

Date: a year ago

Review №73

Rating: 1

Waited for almost an hour for this order. Who wont be disappointed, upset or even get mad if you received this food??? I ordered 8pcs bucket fill up. Well theres only 7pcs in there and they are burnt and deconstructed, soaked in oil!!! Also got undercooked biscuit and soggy fries.. Supposed to get 8pcs nuggets also because they have a promotion that if you spent $20 you get it for free.. I paid for more than $30 for nothing!! KFC need to check their food quality before serving it!!!!

Date: a year ago

Review №74

Rating: 1

We put in our order at the drive-thru we have currently been sitting here for 50 minutes waiting for our food

Date: a year ago

Review №75

Rating: 2

I did not like the Chicken Sandwich

Date: a year ago

Review №76

Rating: 1

Drive thru became me walking in to pick up my order, the young guy in front chewing gum. & orders sitting out waiting for pick up with no timers on it. Nope not for me. Then after the fact of waiting for a while the lady tells me its going to be 11min on the crispy chicken to come out.

Date: a year ago

Review №77

Rating: 3

I ordered online and had to wait inside for over an hour for my food. They kept giving the food to the people in the drive thru and I couldnt cancel my order.

Date: a year ago

Review №78

Rating: 4

Date: a year ago

Review №79

Rating: 1

The place was dirty sticky none of the tables were clean, service was terrible they took forever and the food was cold and nasty. Don t go here.

Date: a year ago

Review №80

Rating: 5

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 2

Dont get me wrong Ive been here before an the food an service is ok but this time they forgot some of my order so I went in to let them know there was no problem in me getting it but when got home biscuit hard as a rock...... love kfc biscuits an Im so disappointed.... this time around.... so demoting you guys to 2stars..... start using fifo first in first out rotate food get rid of food after awhile or you will continue to give hard food.... have a good day

Date: a year ago

Review №83

Rating: 1

This place is awful. Depending on which manager is on, your order will either be canceled, or youll be asked to pull over and wait for more than half an hour. Ive witnessed this place lock its doors 2 hours early, just so people will see the long drive-thru line and go somewhere else. Most recently, I placed an order through doordash, and the restaurant initially refused to fulfill the order, telling the dasher they were waiting on the payment to clear, which makes zero sense, as Id already paid through the app. After doordash called the restaurant, they finally agreed to honor the order.

Date: a year ago

Review №84

Rating: 1

Horrible the chicken was burnt the whole bucket. The gravy was running like water do not go there.

Date: a year ago

Review №85

Rating: 5

Loved the place, loved Lakisha and her great customer service! Cant wait to delivery from here again.

Date: a year ago

Review №86

Rating: 1

Soggy chicken! Messed up our order(didnt get everything)!!! Rude employees!!!! Do yourself a favor, Church Chicken is only a block away!!!

Date: a year ago

Review №87

Rating: 4

Date: a year ago

Review №88

Rating: 1

Date: a year ago

Review №89

Rating: 3

Since COVID fast food quality has plummet

Date: a year ago

Review №90

Rating: 2

Ordered extra crispy did not get a single crispy piece but the staff was super nice as they messed up my order lol

Date: a year ago

Review №91

Rating: 5

Wonderful employees and helpful

Date: a year ago

Review №92

Rating: 3

This restaurant is just not for me. I don t understand what s going on with the mac & cheese. It doesn t taste like anyone actually tried to make it that well. Same with the chicken. However, their customer service was great. They were completely understanding of the fact that people were waiting in line before they actually closed so they served us at the front window. They were so nice about it and did their best to get the orders correct even though they got my daughters order 75% wrong Dietary restrictions: If you have any dietary restrictions and you actually take them. Seriously, this is not somewhere to go. Parking: Because it s a fast food restaurant in most people go to the drive-through I feel like there will always be a large amount of parking spots available if you want to dine in.

Date: a year ago

Review №93

Rating: 3

Date: a year ago

Review №94

Rating: 5

Date: a year ago

Review №95

Rating: 4

Date: a year ago

Review №96

Rating: 5

Date: a year ago

Review №97

Rating: 1

Very slow, poor customer service and has a idc attitude. Sat 20 mins to place my order in drive thru. Definitely needs better service.

Date: a year ago

Review №98

Rating: 1

The employees are rude and disrespectful the food is not what it use to be and the atmosphere needs adjustment bad and the customer service needs to be retrained

Date: a year ago

Review №99

Rating: 1

Apparently shift change prevents customers because Ng served and requires registers to be closed and money counted. Waited 5 mins no food, NO SERVICE!!

Date: a year ago

Review №100

Rating: 1

Terrible Service! Cook at home. Its faster

Date: a year ago

Review №101

Rating: 5

PROFESSIONAL STAFF, GOOD CUSTUMER SERVICE , VERY CLEAN PLACE

Date: a year ago

Review №102

Rating: 1

Dont order online for a pickup order because you will still be waiting 20 minutes or more for your food.. while one employee runs back and forth to the bathroom and the rest rest talk to another customer about their shoes

Date: a year ago

Review №103

Rating: 3

Date: a year ago

Review №104

Rating: 1

Their food is excellent but several times I have ordered food and almost every time they forget to give me something I ordered, for example the other time I went I ordered 12 pieces of chicken and 8 more pieces of chicken potatoes and mashed potato but they forgot my parents and on another occasion they did not give me the correct change, 10 dollars were missing but other than that their food is the best and I like it a lot

Date: a year ago

Review №105

Rating: 5

Date: a year ago

Review №106

Rating: 1

drive thru service sucks, we waited like 32 minutes and 6 cars left

Date: a year ago

Review №107

Rating: 4

Date: a year ago

Review №108

Rating: 1

Expect to wait

Date: a year ago

Review №109

Rating: 2

Date: a year ago

Review №110

Rating: 5

Date: a year ago

Review №111

Rating: 1

Date: a year ago

Review №112

Rating: 1

first time come here but their employees are abusing each other. no one take care customers. one of customer already waiting so long no one prepare food for him. im second one on the line. just hear lot of F words in their kitchen. I choose leave to find other place for my lunch. its not KFC customers lucky day in this location

Date: a year ago

Review №113

Rating: 1

Understaffed. I felt bad for the few that were there trying to work. They were out of some of the menu items too. Probably wont go back.

Date: a year ago

Review №114

Rating: 1

I actually have visited 4 KFCS in different areas. Probably 10-20 minutes from Killeen. The experience at each was the same. The employees dont acknowledge you and the wait time us ridiculous

Date: a year ago

Review №115

Rating: 3

Customer service was great, they messed up on my order. I order online. I

Date: a year ago

Review №116

Rating: 5

Best KFC in Killeen! Friendly service!

Date: a year ago

Review №117

Rating: 1

This location suuuuuuuucks, I ordered online and went to pick up inside and they locked the doors right in front of me at 6pm. It took a week to get a refund. Then the next time they wanted me to wait 15 minutes for a sandwich.... Gotta avoid rod location

Date: a year ago

Review №118

Rating: 1

People were rude and unhelpful. I watched as half my order was set the side while we wait for 30 min to cook 7 min chicken. So unprofessional. Even when the young lady took my order she rang it wrong and then proceed to tell me that wasnt what I ordered.

Date: a year ago

Review №119

Rating: 3

My food took over an hour because of a lack of workers.

Date: a year ago

Review №120

Rating: 5

Date: a year ago

Review №121

Rating: 1

Slowest drive thru. Waited over 20 minutes in the drive thru because I asked for fresh chicken. Like were you serving old chicken all day? It should always be fresh. And the drive thru lady got an attitude while taking the order and refused to come back on to give the pricing. Customer service is real poor.

Date: a year ago

Review №122

Rating: 1

When I went I ordered my food and proceeded to the window as told once I pulled up to the window the 1st young lady asked me with a straight face what do you want? I told her I ordered food, the next young lady asked me several times if I ordered at the window and then she proceeds to ask for my order so I repeat it back to her. I was confused as them because at this point Who did I order through? After a lot of running around Im initially over charged for my meal which was fixed by the manager. This took way longer than it should have considering I was the only one in the drive through.

Date: a year ago

Review №123

Rating: 4

Date: a year ago

Review №124

Rating: 1

Date: a year ago

Review №125

Rating: 5

Service was great, extremely fast

Date: a year ago

Review №126

Rating: 2

Date: a year ago

Review №127

Rating: 1

Date: a year ago

Review №128

Rating: 1

I was recently in this KFC today 1/29/2023. I was picking up a uber eats order. In the process of me waiting on the order I saw many things that disturbed me. The first thing I saw was nobody was wearing gloves while handling the food. I watched a young lady take the chicken tenders out of the basket with her bare hands. I also watch the same girl answer the phone drop the phone on the buns she was preparing, instead of getting new buns and discarding those she continued to make the sandwich. That is so UNSANITARY and it made me question this location. If I could give it 0 stars I would but I m not able to do that.

Date: a year ago

Review №129

Rating: 1

This is my first review ever and By far was the worst and rudest service I have ever received. Two visits and the same attitudes, never again.

Date: a year ago

Review №130

Rating: 1

Date: a year ago

Review №131

Rating: 1

Date: a year ago

Review №132

Rating: 5

Very rich

Date: a year ago

Review №133

Rating: 4

Date: a year ago

Review №134

Rating: 1

IF YALL LIKE WAITING FOR FOOD THIS THE PLACE FOR YALL! Also- Definitely contacting corporate as the manager watched her cook run food, belittled her TEENAGE workers, and clearly can t manage her way out of a wet paper bag to say the least. She seemed so frazzled by pushing the button on the screen to change the orders. There was an Elderly gentleman standing at the counter waiting to be helped, stood behind him for at least 5 minutes before anyone even acknowledged him. Unfortunately, this isn t the first time seeing this at this particular location. So to the owner of the franchise, I highly recommend someone that can actually perform the job duties and not make your other employees carry the whole load. For reference, visit was 1/9/2023 from 5:30-6:35pm.

Date: a year ago

Review №135

Rating: 1

Aww ful! EVERY ONE WHO WORKS THETE SHOULD BE FIRED! & SADLY DIDAPPOINTING! FOOD HORRIBLE INSTRUCTIONS WERE NOT READ IM SO MAD ABOUT ALL THAT MONEY I SPENT FOR TRASH SSA SERVICE

Date: a year ago

Review №136

Rating: 1

Do NOT go to this KFC. It is worth the time to drive across town to a different one. I have been here SEVEN times and have had to leave every time after about 20 minutes, because the staff wont even acknowledge you when you walk in. And good luck with drivethru. They will have you sit at the speaker for about 20 minutes as well.

Date: a year ago

Review №137

Rating: 2

Couldnt find a clean table to eat at. Entire restaurant needs to be degreased. Staff forgot alot on my order. Had to go to the counter twice. Below average service by far. No point in remodeling if the entire place is covered in grease. Might wanna check that vent fan above the fryers. Probably wont go again. Update, went again because it was close. DONT eat here..

Date: a year ago

Review №138

Rating: 2

Normally everything is fine here... BUT NOT TODAY (Wed. May 4, 2022 after 6:30pm) we had to pull off and wait over 10 min to get our order and then when we get home.. no forks and I knew as soon as I seen the chicken it probably wasnt done. Ive never had soggy, mushy crust on chicken like that. Cut the meat to the bone and it had a lil pink juice coming out. Thought maybe I could microwave it for a few minutes.. but no.. its bloody to the bone! This aint the move KFC! Instead of worry about drive through time yall need to worry about putting out quality. Im bout to go get my money back..... might be back... we shall see. Update 12 26 2022 Its starting to seem everytime I come here now its always an issue. The fryers are down, they can only serve this or that, out of chicken, thats going to beea 30min wait. Etc.

Date: a year ago

Review №139

Rating: 5

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 3

Date: a year ago

Review №142

Rating: 1

My order was not right. I asked for a classic sandwich with pickles, extra pickles, and then biscuits with honey. I receive neither of these. The service windows was very unpleasant, the women s customer service was below par.

Date: a year ago

Review №143

Rating: 5

The Best Fried Chicken in the United States.

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 1

Undercooked chicken

Date: a year ago

Review №146

Rating: 5

Excellent

Date: a year ago

Review №147

Rating: 4

I always go to KFC for their spicy chicken sandwich . Thats the only thing I get from them since their regular meals are greasy. This is just my own opinion. I dont like too oily foods. Service was average, cashier was gentle and professional. They do have a large space for parking and do have wheelchair parking access.

Date: a year ago

Review №148

Rating: 1

I arrived to the drive thru at 9pm. They ran out of food and have short staff is.

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 5

CRISPY OR REGULAR ORIGINAL EITHER WAY I CANT LOSE GOOD STUFF DELICIOUS QUICK SERVICE WHAT ELSE CAN YOU ASK

Date: a year ago

Review №151

Rating: 1

Terrible customer service and they closed the lobby before the stated hours

Date: a year ago

Review №152

Rating: 5

Date: a year ago

Review №153

Rating: 1

Went through the drive thru on 10/3/2022, ordered, got to the window and paid. The drive thru worker asked me to park in the parking lot. I informed her there was no one behind me so there was no reason to move. She stated I am on the drive through time. I said no as that is not my issue, a manager then came to the window and restated I needed to move. I then stated just like you are short on time so am I. I just need my food so I can go she said your not getting you food so I asked for a refund and left. Lost a sale over drive thru time. Its not the customers fault that you were not prepared for a lunch rush... 0 stars would be given if possible. Never going back to this KFC.

Date: 2 years ago

Review №154

Rating: 1

Date: 2 years ago

Review №155

Rating: 1

The chicken was greasy and black. I will not return to this location ever!!!!

Date: 2 years ago

Review №156

Rating: 4

Date: 2 years ago

Review №157

Rating: 1

Im hearing impaired and when I asked to repeat herself she repeated with a very bad attitude and rude

Date: 2 years ago

Review №158

Rating: 5

Date: 2 years ago

Review №159

Rating: 1

I went there with my family and order a 8 piece family meal. The older women that was taken my order you could tell was stressed out because of the way that her staff was talking to her. This happened about 3 weeks ago. I went up there a couple days ago and I could hear the drive thru lady talking about this same manager. I asked if she was there and I was informed she quit. Well to be honest I don t blame her at all for quiting. No one can handle the kids that work there. The other staff treated this manager like she ment nothing to the store. She is the reason I came up there she made coming to the store worth wild. She is the main reason why we came back. Sad to say I will take my business to the store on Stan

Date: 2 years ago

Review №160

Rating: 2

We stopped to order a Family meal. They didnt have it ready and told us it would take 30 minutes. We was okay with that and we placed our order and came back in 30 minutes. It actually took 45 minutes and when we got it home the skin was soggy and barley holding on to the chicken, the meat was pink and chewy, we had to put it in our oven to finish cooking it. Biscuits was not soft, macaroni was good, coleslaw was good and mashed potatoes and gravy was good. But a 45 minute wait? The chicken should have been burnt in 45 minutes, not raw.

Date: 2 years ago

Review №161

Rating: 5

Excellent food

Date: 2 years ago

Review №162

Rating: 5

Love the food great Customer service

Date: 2 years ago

Review №163

Rating: 1

Rude and unprofessional

Date: 2 years ago

Review №164

Rating: 5

Date: 2 years ago

Review №165

Rating: 5

Date: 2 years ago

Review №166

Rating: 3

It is like the restaurant is for just pick ups. It is hard to see someone working at the front. They were all ( may be working just 2) behind in the kitchen. It looks like abandoned. I am not a fan of KFC and again did not like the chicken tenders and fries.

Date: 2 years ago

Review №167

Rating: 1

Date: 2 years ago

Review №168

Rating: 3

Date: 2 years ago

Review №169

Rating: 5

Very polite

Date: 2 years ago

Review №170

Rating: 4

They got busy as Killeen got into 4th of July festivities so when we went at 10pm they had only crispy chicken - out of certain sides. Only 2 employees working which was pretty messed Up pay your workers better KFC. :( Thank you for the cookies and food we made the best of it !

Date: 2 years ago

Review №171

Rating: 1

Date: 2 years ago

Review №172

Rating: 3

Date: 2 years ago

Review №173

Rating: 5

To me, the staff were friendly and professional...except to my VERY rude friend...sorry about that KFC.

Date: 2 years ago

Review №174

Rating: 1

Nasty window woman, thinks she can see what your looking on the menu

Date: 2 years ago

Review №175

Rating: 4

Ken (Store Manager) and Alex new hire ate all the food . Asap Rocky or the guy with no name tag and the girl also with no name tag didnt speak much but my visit was cool.

Date: 2 years ago

Review №176

Rating: 1

not good at all the chicken was awful the biscuit good be used as a rock to knock out a thief

Date: 2 years ago

Review №177

Rating: 1

The person wont service me I stand there almost 15 min no one come to me for order food nothing so I report they wont service me I will promise I will not go back that place

Date: 2 years ago

Review №178

Rating: 2

The food quality is terrible. I wish I wouldnt have wasted my money. The staff is nice enough.

Date: 2 years ago

Review №179

Rating: 2

For one I was tired and did not feel like cooking so when getting dinner well got home my chicken was over cooked dry biscuit was hard as rock I try calling busy So disappointing

Date: 2 years ago

Review №180

Rating: 5

Date: 2 years ago

Review №181

Rating: 3

Date: 2 years ago

Review №182

Rating: 4

Date: 2 years ago

Review №183

Rating: 1

Worst KFC there ever was..The food tasted odd like something was very wrong with it and there sure was. It gave my husband and I horrible stomach pain for two days straight which is something Ive never experienced from eating KFC anywhere else. For the sake of your health I d advise eating at a different location or better yet just don t eat there at all.

Date: 2 years ago

Review №184

Rating: 2

Date: 2 years ago

Review №185

Rating: 1

Date: 2 years ago

Review №186

Rating: 5

Date: 2 years ago

Review №187

Rating: 4

It was a very good experience. The food was hot and it peaceful. The only adjustment I made was due to staffing shortage. I was instructed to go through drive thru, pay and return inside to eat. They literally had just 3 people there and no one working front counter. Other than that, I was happy with the service.

Date: 2 years ago

Review №188

Rating: 1

I wouldn t recommend anyone this place, look how disgusting it is in here it s not clean and they are extremely rude. They take forever to take anyone s order, I wouldn t trust them with food. They don t clean up

Date: 2 years ago

Review №189

Rating: 5

Date: 2 years ago

Review №190

Rating: 1

Went to this location at 10pm trying to order a chicken family meal and this Lady on the headset keep telling me THEY DONT HAVE ENOUGH CHICKEN ANYMORE TO SELL BECAUSE THE FRYER WAS OFF ALREADY , and i was like , really ??? You are close at 11pm and nomore chicken to sell because you clean the fryer early ...??? Tell me is that a good reason to your customer!!!!! Thats make any sense at all ... Management needs to make further actions!!!!!

Date: 2 years ago

Review №191

Rating: 1

Terrible service and missing half my order on a 4 piece. $11 for a leg and thigh and when I went back they said there was nothing they can do? Never again.

Date: 2 years ago

Review №192

Rating: 3

Date: 2 years ago

Review №193

Rating: 5

Great food and excellent customer service!

Date: 2 years ago

Review №194

Rating: 5

Date: 2 years ago

Review №195

Rating: 1

Oh the wait time is incredibly long even when they arent busy.

Date: 2 years ago

Review №196

Rating: 5

Date: 2 years ago

Review №197

Rating: 5

Date: 2 years ago

Review №198

Rating: 1

Was completely displeased with this restaurant. I worked for the KFC in Harker Heights and our food was good. We had customers coming from Killeen to our store. They would complain about this particular place. The last two times we visited the Greece made my husband sick. Then when I ordered from them the last time our chicken was raw. I spoke with an associate to let them know & they tried to tell I was wrong

Date: 2 years ago

Review №199

Rating: 5

Great food and prices

Date: 2 years ago

Review №200

Rating: 2

Staff does not know how to listen to a customers order nor cook it correctly apparently. Despite that the Manager did a great at rectifying the issues she was kind and processed the refund.that being said my chicken was not cooked all the way and I ll be making the extra 15 minute drive to go to the Harker Heights KFC from now on.

Date: 2 years ago