The UPS Store

Review №1

Rating: 1

Staff were totally friendly! If you re expecting to be able to do a quick print, forget it. To print out 6 pages changes to $3 and you ve got to do it all manually because you need to use their kiosk ($1.50 ++). Order online? Be prepared to take a long time and put in your addresses cell phone credit card information (this is 2024, right?) It s a pretty wonky online experience. Headed to somewhere I can quickly send a document and print. Sorry for the lousy review, but my expectations were much higher for a national chain.

Date: a week ago

Review №2

Rating: 1

Every time I come to this particular UPS store there is an issue. Yesterday, I watch the workers tell an older lady that her label for return is for Kroger. They did not even try to give her instructions on how to make the return label for UPS. I know that it is not necessarily their job to do that, but out of courtesy, they could have told her how to do so, especially since she had another package that was being returned to UPS. I had my own issue with trying to get a label printed, and they acted like they couldnt help me with it. I asked if they took cash because I did not want to use my card at their machine that was located at a computer and they told me no. Its strange that the other UPS stores that I have been to takes cash though. I will not be returning here.

Date: 2 weeks ago

Review №3

Rating: 1

The fact the your employee stole the identity of many customers and I mean many customers. This is due to the fact that you did not screen your employees and that is shameful. You obviously have no shredding procedures in place either. Your employee stole our shredding and personal information. We put our trust in you and you failed. This was horrible experience to have to go through. This was all due to your incompetence. The grief you caused is inexcusable. The owner responded and pretended as though he had no idea as to what I was talking about. What a liar. the Harris Co. DA has contacted and I have filed charges on their ex-employee. Our lives were almost destroyed because the owner was too lazy and/or cheap to perform a background check on employees! People please be ware.

Date: 3 weeks ago

Review №4

Rating: 5

Luis and the gang at the store are great and provide excellent service. Im glad to be a long time client of the store.

Date: 4 weeks ago

Review №5

Rating: 5

Brandon has patience. He provides service with a smile. He was very professional and efficient (a true multi-tasker). Hes truly honest. Thanks for being selfless for taking care of me and my phone. You sir, are great for the business and its brand. Job well done.

Date: a month ago

Review №6

Rating: 5

Excellent Customer service! The manager keeps operations efficient with an atmosphere of courtesy, cleanliness and efficiency.

Date: a month ago

Review №7

Rating: 5

UPS Store in Humble off 1960 was the best to me and my husband, many thanks & many more returns and business to come back to your store again and again for sure

Date: a month ago

Review №8

Rating: 5

Brandon was awesome, kind, and very helpful!

Date: a month ago

Review №9

Rating: 5

Great location - clean store, and very attentive, knowledgeable staff.

Date: a month ago

Review №10

Rating: 5

Great service in a timely manner. This is a convenient location since it is close to 1960 and the airport.

Date: a month ago

Review №11

Rating: 5

Convenience store all over town and great prices and good people

Date: 2 months ago

Review №12

Rating: 1

Date: 2 months ago

Review №13

Rating: 1

I came in the other day to ship some shoes and the employee that help me Seem kind of sketchy as I should have went with my gut I should ve kept the shoes and went through FedEx. But when my son received the package, the box was empty, and my shoes were gone the young woman that works there. I know she took my shoes and sent an empty box out.

Date: 2 months ago

Review №14

Rating: 5

Very helpful service people

Date: 3 months ago

Review №15

Rating: 1

0855 AM and its 0934 and Im still waiting in line. One employee handling Amazon returns, printing etc. This was once a great UPS store but the wait is worth the drive to another UPS... ridiculous

Date: 3 months ago

Review №16

Rating: 5

this store is usually very full however Ingrid was fast and helpful with my Amazon return!

Date: 3 months ago

Review №17

Rating: 1

Date: 4 months ago

Review №18

Rating: 2

Last trip to this location. Customer rep was overwhelmed by the opening rush. When he called me up the phone rang, and his response to the phone was yall are killing me today. Although he may have meant the phone calls I took this as immediate disrespect as a customer. He gave me a single option price for next day delivery of 90 dollars. Informed I checked online and seen one for 60 guaranteed and 15 ground ship not guaranteed. His response was sounds like its cheaper online. I usually recieve about 4 different pricings depending on what time I need it to arrive the next day and usually the same as online prices but It seems he gave me the earliest most expensive price to get me out and on to the next customer. Will not be back.

Date: 4 months ago

Review №19

Rating: 5

Ingrid was extremely helpful and patient with me.

Date: 5 months ago

Review №20

Rating: 5

Outstanding Customer Service by Brandon. Brandon was cordial, professional, and worked fast but with diligence. Very pleasant with a Great Attitude.

Date: 5 months ago

Review №21

Rating: 5

Ingrid and Brandon were great !!

Date: 5 months ago

Review №22

Rating: 5

Theyre always very helpful here

Date: 5 months ago

Review №23

Rating: 5

Great customer service

Date: 5 months ago

Review №24

Rating: 5

To help the workers

Date: 5 months ago

Review №25

Rating: 5

My husband and I have been traveling and stopped by here on a long layover to ship some items home. We came in with luggage to box up and my husband wanted to send his computer home. Luis was so helpful and patient with all of our questions and trying out different boxes. We had a ton of clothes and misc. items to send back. We are so happy to report everything arrived in perfect condition, including the laptop that Luis himself packaged up. Thanks so much for making it easy for us! Great location near IAH if you need to ship something back home.

Date: 6 months ago

Review №26

Rating: 1

They don t want even to help they say not all ups store the same , they told me to go to different location

Date: 6 months ago

Review №27

Rating: 5

Excellent place, the workers were really nice and helpful

Date: 6 months ago

Review №28

Rating: 5

Literally walked in with an open box and a label. In 30 seconds, they hand a receipt and tell me they ll close the box and add the label. No charge. I was shocked. I expected to pay a nominal fee for their troubles. 5/5

Date: 7 months ago

Review №29

Rating: 5

Came to this location for notary services, quick and easy and even scanned and forwarded documents to my email for me, so I could have color electronic copies. Great customer service and I would recommend. There was a line when I went, but it moved quickly so no complaints.

Date: 7 months ago

Review №30

Rating: 5

Great customer attention and service.

Date: 7 months ago

Review №31

Rating: 5

This Store is fast pace and they get you in an out. Gilbert is always a pleasure to encounter with, he gets us in an out.

Date: 7 months ago

Review №32

Rating: 1

They stole my Nike shoes when I shipped it through them, had a return and Nike never got my shoes in the box! UPS refused to compensate even though someone from their facility has my shoes and Nike said no shoes no refund , don t ship from here

Date: 7 months ago

Review №33

Rating: 5

Date: 7 months ago

Review №34

Rating: 5

Had a great experience at this store, Gilbert was able to make me laugh with his amazing personality, I wasn t having a good day, but the vibe at this store changed that and made me smile. It was busy but he got us in an out. Great work

Date: 8 months ago

Review №35

Rating: 5

Went in yesterday morning before work, and I have to say, I had an excellent experience, the staff member was very polite and helped me when I didn t know what I was doing. Gilbert I believe his name is, even though he was busy and seemed like everyone in humble was there, he took the time to still help and old man. I will be back and this will be my go to store for all my Amazon returns. Than you for being kind! Keep it up.

Date: 8 months ago

Review №36

Rating: 1

Date: 8 months ago

Review №37

Rating: 4

Great service always Staff courteous & attentive.

Date: 8 months ago

Review №38

Rating: 5

The store clerk gave me courtesy and made sure everything was okay

Date: 9 months ago

Review №39

Rating: 5

Excellent!

Date: 9 months ago

Review №40

Rating: 5

Eureka, what a great find! After having breakfast at a nearby restaurant located about 12 miles from my home and needing to make a package return. I had the pleasure of walking in and efficiently being served by Gilbert, a pleasant young man with a smile and swift service. After the pandemic, the Amazon driver knows my name, and the UPS store nearest me usually has a line out of the door..so I hold my returns until I can make the trip here to see my Customer service award winner, Gilbert. Great job, keep up the good work.

Date: 9 months ago

Review №41

Rating: 1

I could not believe the service or lack of service I received today at UPS. When I walked in I asked the person behind the register who said his name was Michael do I come to him or the computer? He stated that I needed to go to the computer and pull up the label. When asked did I need my credit card to use the computer, he advised me that I would and to follow the instructions on the left. Anytime I had a question because I never had to do this before he was very rude. He had no patience and no customer service skills. When I went to print I was not sure if it printed behind the desk with him or somewhere else. He told me to look behind me and pay attention. When I printed the label the whole thing did not print. He then told me that I had a QR code I didn t need to print and he tried to reprimand me like a child. I advised him that he should have said if I had a QR code to come to him and if I have a label I would then use the computer. He then told me I was a grown up and that I should know how this worked. He was very confrontational and rude. He went word for word with me. I could not believe it. I would recommend that if you need anything from UPS you go to a different location.

Date: 9 months ago

Review №42

Rating: 1

I cannot be sure that his real name is Carlos because of his cowardly personality. I was arriving, when his despotic and humiliating attitude, he treated a lady with humiliating phrases, she was unaware of the steps to follow in how to manipulate the public service computer and he told her that it was simple like on any other computer at home in full allusion of that she was inept at driving. The job there is to collaborate and help, thats what they are paid for. When I complained about his vile, rude and cowardly attitude with evident contempt in his voice, he told me that I was sensitive. It is truly outrageous and inconceivable that someone with such an attitude occupies a position of direct service to the public when he is always in a bad mood. I frequently visit the establishment and I always leave with bad judgment about his attitude when addressing the client. The other worker is completely opposite, always ready to help in the best way and agile. I could rely on your services next time? I cannot be sure that his real name is Carlos because of his cowardly personality. When I arrived with his despotic and humiliating attitude, he treated a lady with humiliating phrases, not knowing the steps to follow on how to manipulate the public service computer and telling her that it was as simple as any other computer at home, alluding to the fact that she She was inept at driving. His job there is to collaborate and help, that is what he is paid for. When I complained about his vile, rude and cowardly attitude, with evident contempt in his voice, he told me that I was sensitive. It is truly outrageous and inconceivable that someone with such an attitude occupies a position of direct service to the public when he is always in a bad mood and in a bad mood. I frequently visit the establishment and always leave with bad judgment about their attitude when addressing the customer. The other worker is totally opposite, always ready to help in the best way and agile. Could I trust their services next time?

Date: 10 months ago

Review №43

Rating: 5

Luis is fantastic and Alyssa is just wonderful to ok

Date: 10 months ago

Review №44

Rating: 5

Excellent Service by Luis and Alyssa

Date: 10 months ago

Review №45

Rating: 5

Great service and immediate attention and awesome customer service

Date: 10 months ago

Review №46

Rating: 5

Date: 10 months ago

Review №47

Rating: 5

Great service. Going to use them moving forward!

Date: 10 months ago

Review №48

Rating: 5

Date: 10 months ago

Review №49

Rating: 5

Date: 10 months ago

Review №50

Rating: 5

Love this store. The employees here are the best, getting us in an out fast. Keep up the good work.

Date: 10 months ago

Review №51

Rating: 1

This place has horrible customer service, nobody wants to work , nobody want to help out . I need a label printed they have some funky computer , and they want help you to use it . I need a label printed they wanted me to go some where before getting it done . Ask 3 different ppl everybody was not interested. They also had ppl that does not work there behind the counter , with valuable merchandise.

Date: 11 months ago

Review №52

Rating: 5

Date: 11 months ago

Review №53

Rating: 5

Workers are fast paced and attentive. I needed assistance printing a label and were quick to come to my service. I use this store often for shipping needs.

Date: 11 months ago

Review №54

Rating: 5

Brought a return in and a document I needed notarized. I was assisted quickly by a lovely young lady and a heavily tattooed man. They helped me get in and out and I am not one to write reviews but it was greatly appreciated because I was having a very rough day and needed the friendly smiles and efficacy they offered.

Date: 11 months ago

Review №55

Rating: 5

Had a great experience. The tall Middle Eastern girl and the tattooed man helped me with my labels and the few questions I had. Very friendly workers with great attention to detail.

Date: 11 months ago

Review №56

Rating: 1

The young man that was there Wednesday morning Sept. 3rd @11am was very rude, other stores offer to print your documents for you which is helpful, I dont have computer knowledge and dont have a credit card . When I asked for help he pointed to instructions and left me at the computer. And has a smart mouth also!

Date: 11 months ago

Review №57

Rating: 3

Normally this place is great but today I give 3 stars , the guy Gilbert behind the counter was very rude and not not at all . His responses were ugly and unappreciated.

Date: 11 months ago

Review №58

Rating: 1

Why does Amazon say that you can return products in any of these stores and these people who dont want to work say that you cant, its annoying, theres no point in them being around.

Date: 11 months ago

Review №59

Rating: 1

Showed up 7 minutes before closing but they were already locked up and getting ready to go.

Date: a year ago

Review №60

Rating: 5

Jennifer was absolutely amazing, very kind and really sweet!

Date: a year ago

Review №61

Rating: 2

Print return label at home or get ready to follow unclear instructions to get access to log in to your account to print your label. If your like me, then logging in to your account requires a lot of steps in a new computer for security. You pay per minute and an additional amount to hit print. And, please... dont go in a hurry or youll regret it... When I asked if I could email him the return label, he said No, because you sent me a virus and we had to close the store I need to specify that it was first time in this store. Understandable, but what should have taken 2 min ended up taking 10. Go prepared and youll be fine.

Date: a year ago

Review №62

Rating: 5

Date: a year ago

Review №63

Rating: 5

Staff is always professional.

Date: a year ago

Review №64

Rating: 5

The Customer Service at this UPS store was outstanding!

Date: a year ago

Review №65

Rating: 3

Date: a year ago

Review №66

Rating: 5

Date: a year ago

Review №67

Rating: 5

Staff here are very helpful and attentive

Date: a year ago

Review №68

Rating: 5

Kudos to Gilbert (hes so customer service friendly/always greets you with a smile. Luis, is nice and straight to business. I enjoy going inside to visit with such kindness.

Date: a year ago

Review №69

Rating: 1

It is 9:04 am the store is still closed

Date: a year ago

Review №70

Rating: 5

They were very supportive and prompt with the service. I really needed the notary, and they were on it!

Date: a year ago

Review №71

Rating: 1

Date: a year ago

Review №72

Rating: 5

I m really thankful that Gilbert and Luiz were there the day I went in- they answered all of my questions, they gave great explanations, and they essentially got the task done in the exact way I needed it to be done. This location is a bit further from my house but I m willing to drive for awesome customer service and a job well done.

Date: a year ago

Review №73

Rating: 5

I love this location, the employees have great vibes, and the guy with the hat, is always funny and making everyone laugh, the taller gentleman is also very kind and quick. Love love love this store.

Date: a year ago

Review №74

Rating: 1

The heavy set guy with the Celine hat is terrible. I watched him give everyone in front of me bad service and when I got to the counter I felt his bad energy come my way, so I just left and went to my home store. It s clear he doesn t like that job .

Date: a year ago

Review №75

Rating: 5

Just left this place, my guy Luis is awesome. Incredible customer service.

Date: a year ago

Review №76

Rating: 1

Very unhelpful location, and the only one with an awful self-help print computer requiring a credit card

Date: a year ago

Review №77

Rating: 1

I return my Amazon package 3 week a go and and only I received update for one item that cost 9 us , but what about it the items cost 500 us ? Don t return to Amazon in this way

Date: a year ago

Review №78

Rating: 5

this store is so convenient, from the great customer service, to the fast pass service. in and out, the employees go above and beyond to help and get us out fast

Date: a year ago

Review №79

Rating: 1

This store is terrible! I will never use the again! You are given the run around when concerns yo refund.ive been try to get my refund from this store for about a month. I am going to get an attorney to get my money back....The store owners does nothing but tell lies and I thought the store workers were helping and seems they are giving the run around too perhaps instructed by the owner .when u ask to speak to the store owner he seems to be out of the country even tho he was just in the store a couple days ago where I never received a phone call back. If you want your package to get to its destination on time dont use this store or UPS period

Date: a year ago

Review №80

Rating: 5

The customer service I received from Gilbert surpassed any other! He was cheerful, greeted with a smile! He was a true gentleman and displayed the definition of kindness!

Date: a year ago

Review №81

Rating: 1

Brought in a return from Amazon that I had not been able to apply the tape or label to prior to arriving. Employee Sam was already in a mood by how he was handling the customer before me due to her not being able to place a heavy package on the scale herself. (Nonverbal expressions were very unprofessional). When it was my turn, I handed him my stuff & apologized for the inconvenience of not having it prepared. He didn t speak (verbally, but facial expressions were negative) just started folding the label & prepping it to attach to the box. As he got it in the clear sticker (which he didn t have to use, tape would have been fine) he proceeds to tell me what Amazon prefers boxes to look like prior to bringing in & how I would have to pay packaging fees (for the tape). I have never had this issue on any prior visits to other UPS stores. As I went to grab my card from my car (since item was shipping free) another customer stated this store is always extra. Never again, $4 for TAPE. like what? I ve worked in retail/customer service in the past so I know how you re supposed to greet and handle customers, definitely not my man Sam. Probably was having a rough day but don t bring it to work.

Date: a year ago

Review №82

Rating: 5

Extremely helpful staff and quick!

Date: a year ago

Review №83

Rating: 5

Date: a year ago

Review №84

Rating: 5

Came into this store the other day, and I don t understand these negative reviews, my experience was fast and satisfying. Gilbert and Luis always make my experience fun. Absolutely love their vibes and sense of humor. Don t listen to these negative people. Keep up the good work guys

Date: a year ago

Review №85

Rating: 2

I wish I had taken time to read the reviews on this place, (specifically the previous one) before coming here. I dropped off a package to be returned to Amazon on Fri. 3/10 shortly after lunch and it s now Tue. 3/14 and still no updated status. It looks like I never dropped off the return and now I m worried I won t get refunded because of these folks. What the hell are you people doing?!!! I ve never had to wait this long for a status at any other UPS store and I ve gone to several. The guy that took my package looked Latino, around mid 30 s to 40 s. He was training a young woman and there was a young guy in there as well. I need to know where my package is. Please do not let me come in there asking for answers.

Date: a year ago

Review №86

Rating: 5

Date: a year ago

Review №87

Rating: 5

Excellent service. The young men one being Sam were very kind and helpful. Quick service. I will be coming back.

Date: a year ago

Review №88

Rating: 1

Quick service but this location never opens on time!

Date: a year ago

Review №89

Rating: 5

Great customer service! Luis was beyond helpful in answering questions, while multitasking a store full of people. Luis was patient, attentive, and extremely fast! Kudos!!! Luis ROCKS!!! P.s. we d offer him a management position if we had a business in Humble, TX!

Date: a year ago

Review №90

Rating: 1

My first time going to this UPS location to return a package to Amazon, and it will DEFINITELY be my LAST!!! When I return my item the repress didn t scan my item, only the return barcode on my phone. A week later still no refund. I contacted Amazon per the reference number given to me by this UPS location it show UPS NEVER received the return, and this is why is I have not been refunded through Amazon. I called this location no manger available on the weekends. I was given a 1-800 number to call where you can NOT!!!!! Speak to a live person. This place is taking peoples packages and NOT RETURNING THEM!!! Do NOT DO NOT!!!!!!!!!! Return your packages at this location!!!!!!!

Date: a year ago

Review №91

Rating: 5

Louis is the greatest guy. Hes so friendly knowledgeable

Date: a year ago

Review №92

Rating: 5

Luis was excellent

Date: a year ago

Review №93

Rating: 5

The guys is this store are simply amazing. Top notch customer service all the time. I have to mention a particular staff by the name of Luis he represents the UPS brand very well always.

Date: a year ago

Review №94

Rating: 5

Luis was exceptionally helpful, courteous & professional in assisting me with shipping!

Date: a year ago

Review №95

Rating: 5

Fantastic service!! Will be doing business here exclusively

Date: a year ago

Review №96

Rating: 1

I frequently use UPS stores to print documents. The price has always been $1 per form. This location prefers to charge customers to use an employee computer. Upon logging on, you are greeted with a list of charges. Printing charge, computer use charge, RENTAL SPACE charge. You get charged for using the computer then also get charged for occupying the computer space? You re given 5 minutes to print your documents. If you need more time, pay for it. Not only that, the computer has forms emailed from previous users. This system is a breach of privacy and ruins customer experience. I will not be back to this location!

Date: a year ago

Review №97

Rating: 5

Excellent customer service Luis when out of his way to have. He did a outstanding job! Shout out to Luis

Date: a year ago

Review №98

Rating: 5

Luis assisted me and was very reliable.

Date: a year ago

Review №99

Rating: 1

Stupid franchisee. Charges you for your time on a computer to print one piece of paper instead of charging you $1 in a simple email sent to them that they print out.

Date: 2 years ago

Review №100

Rating: 5

Date: 2 years ago

Review №101

Rating: 5

Luis was super helpful!!!

Date: 2 years ago

Review №102

Rating: 5

Luis helped me out on some pc stuff. Quick fast and efficient thanks bro

Date: 2 years ago

Review №103

Rating: 5

Date: 2 years ago

Review №104

Rating: 5

Luis and Sam is the best they always help me. They are very knowledgeable and very professional!!!! I just Love them

Date: 2 years ago

Review №105

Rating: 5

Great customer service

Date: 2 years ago

Review №106

Rating: 5

Came in and had a idontknow experience and Luis truly straightened me out on what to do and how to ship advice . I was impressed. This guy knows his this. Great! Smile :)

Date: 2 years ago

Review №107

Rating: 2

Service is always great but EVERYTIME i take a package in to be shipped, it NEVER gets there on time! I had 2 day air and it still hasnt arrived and its day five smh

Date: 2 years ago

Review №108

Rating: 5

Luis and Sam was very fast and friendly!

Date: 2 years ago

Review №109

Rating: 5

LUIS IS AWESOME HE TAKES CARE OF ME EVERY TIME I COME THERE,HE MAKES ME FEEL APPRECIATED AS I APPRECIATE HIM I TOLD HIM TODAY THAT HE SHOULD GET A RAISE FOR A JOB WELL DONE EACH TIME I COME TO HIS STORE...THANK YOU LUIS !!!!!

Date: 2 years ago

Review №110

Rating: 1

Staff looked over me standing in line and allowed someone to cut in front of me. This may seem small but I m so sick of people feeling entitled and folks enabling it.

Date: 2 years ago

Review №111

Rating: 1

Went in this morning, amazon emailed the label to them for the return at their store. They guy at the counter tells me he wants me to get on their computer pay a fee to use it and print out the free label. They try to get more money when Amazon allows you to return their for free. He is standing their looking at the computer where I sent the free label to their email address .But tells me to go to another computer in the store to pay for the print out . Ridiculous!!

Date: 2 years ago

Review №112

Rating: 5

Christy, Louis, & Sam give excellent service ALWAYS helping carry packages in and out . giving courteous service ALL THE TIME both deserve a pay raise and a HUGE BONUS..

Date: 2 years ago

Review №113

Rating: 5

The staff at this location has been friendly and quick to assist me. I ship fairly often for work and have had a few bad experiences elsewhere lately, so it is very much appreciated! Special shout out to Christy, shes quick and very nice.

Date: 2 years ago

Review №114

Rating: 1

My Mom and I had a huge/heavy box to carry into the store and the guys working didn t even attempt to assist! He simply told us to sit it on the counter printed my receipt and said have a nice day! This happened today 4/16 @ 1:54p so whoever was working clearly are not gentlemen and chivalry is definitely dead!

Date: 2 years ago

Review №115

Rating: 1

Work is rude and lazy. Don t come here expecting them to print your docs. There is only ONE computer and it s single use. Waste of time. Go to the l location on Kroger for better service. The associate was not buys that day, he just declined my request to print my resume despite voicing I have a job Interview soon . TRASH of an associate.

Date: 2 years ago

Review №116

Rating: 5

Always happy to come here

Date: 2 years ago

Review №117

Rating: 5

Date: 2 years ago

Review №118

Rating: 5

Luis and Sam was a great help. They went over and beyond to make sure my package was sent out correctly. Thanks again guys

Date: 2 years ago

Review №119

Rating: 5

Luis and Christy are always helpful and knowledgeable. The location is great being that I live only minutes away. Keep up the great work!! Five stars indeed!!

Date: 2 years ago

Review №120

Rating: 5

Date: 2 years ago

Review №121

Rating: 1

Customer service was great except for a female worker their the guy was really helpful but $10 for a print out of a shipping label whit no sticker on the back just a dam piece of paper I should of just gone to the dam library to print it out for ¢25

Date: 2 years ago

Review №122

Rating: 5

Excellent customer service and fast. Very profesional

Date: 2 years ago

Review №123

Rating: 5

Luis Is Awesome!

Date: 2 years ago

Review №124

Rating: 3

Don t go to this store in the morning! Ever! Says they open at 9am. I m here at 9:44am and they re still not open! What happened to reliability and good work ethic? I mean it s not even like it s 4am or anything.

Date: 2 years ago

Review №125

Rating: 5

They were very helpful

Date: 2 years ago

Review №126

Rating: 5

Great customer service and staff.

Date: 2 years ago

Review №127

Rating: 1

It cost me $10 to print a label for an Amazon return and I had to print it myself. I will never do business in the store. I hope they go out of business. The store attendant was almost no help at all. To anyone who wants an easy experience sending a package do not go here.

Date: 2 years ago

Review №128

Rating: 5

I make alot of online purchases. Whenever I have had to return anything I always go the UPS store on Townsen. The location is convenient to my home and the service is quick. The curly hair male that works there always greets the customers and is very helpful. I appreciate the service I receive there.

Date: 2 years ago

Review №129

Rating: 1

Worst UPS store Ive ever been to with lazy workers and even worse owner. Avoid this store make a longer trip to a better store with better people Update 12/20/21 You cant even read my name right so more proof you have no idea what youre doing or have the capabilities to run a store.

Date: 2 years ago

Review №130

Rating: 5

Great customer service. Friendly and helpful.

Date: 2 years ago

Review №131

Rating: 5

Date: 2 years ago

Review №132

Rating: 5

Date: 2 years ago

Review №133

Rating: 5

The staff are very professional and responsive. I am happy to receive their services. I will definitely recommend this location to friends and family. Please keep up the good work. Happy holiday!

Date: 2 years ago

Review №134

Rating: 5

Date: 2 years ago

Review №135

Rating: 5

Very friendly people and customer service awesome.

Date: 2 years ago

Review №136

Rating: 5

Luis was amazing, I walked In with six people in front of me he was able to handle everyones services in a matter of 10 minutes tops, I enjoyed my first visit here and his customer service was top tier, if you need a Notary dont hesitate to come here.

Date: 2 years ago

Review №137

Rating: 5

Date: 2 years ago

Review №138

Rating: 5

The employees at this store are fantastic, they are courteous, knowledgeable, prompt and always ready to help customers. I will definitely come to this UPS Store even if I have to drive farther.

Date: 2 years ago

Review №139

Rating: 5

Date: 2 years ago

Review №140

Rating: 5

We always use this location for shipping. Never had an issue. Always friendly staff and owners.

Date: 2 years ago

Review №141

Rating: 5

Great store!

Date: 2 years ago

Review №142

Rating: 5

Date: 2 years ago

Review №143

Rating: 5

Date: 2 years ago

Review №144

Rating: 5

The owner is the best ups store owner I have met

Date: 2 years ago

Review №145

Rating: 5

This is one of the best stores! The guys at the front are always helpful!

Date: 2 years ago

Review №146

Rating: 5

Great customer service . Quick and Efficient

Date: 2 years ago

Review №147

Rating: 5

Great and Friendly service. Murtaza takes care of the packages worry free.

Date: 2 years ago

Review №148

Rating: 5

Date: 2 years ago

Review №149

Rating: 5

Date: 2 years ago

Review №150

Rating: 5

Date: 2 years ago

Review №151

Rating: 5

Date: 2 years ago

Review №152

Rating: 5

The staff is always super friendly and very helpful. If you need a little tape, they take care of it for you. If you need a box, they have whatever size you want. The wait has never been longer than a minute or two. What more can you ask for?

Date: 2 years ago

Review №153

Rating: 5

Date: 2 years ago

Review №154

Rating: 5

Date: 2 years ago

Review №155

Rating: 1

Date: 3 years ago

Review №156

Rating: 5

Friendly staff

Date: 3 years ago

Review №157

Rating: 1

This store sucks. Just another reason why I miss San Antonio. Customer service is horrible and rude. Definitely will not be coming to this location again.

Date: 3 years ago

Review №158

Rating: 1

Manager Samuel stone there was extremely rude and insulting Told me I dont know what Im talking about because I dont work there. Even though I proved him wrong by looking up ups regulations on their website.

Date: 3 years ago

Review №159

Rating: 5

Thank you Sam for being so patient with me and my hundreds of questions. I ve always been skeptical about shipping things and having to pay a big fee just to make sure items don t get lost . You made me feel very comfortable and put me at ease. Next time I have to ship another package I ll definitely come back to this location.

Date: 3 years ago

Review №160

Rating: 5

Don t like actually having to go into shipping locations with everything being able to be done with your computer now but this location was quick and efficient. Sam was very helpful and got me in and out of there.

Date: 3 years ago

Review №161

Rating: 5

Sam helped me with what I needed. I had few items I needed to ship and he was able to help me out. Will definitely be returning .

Date: 3 years ago

Review №162

Rating: 5

Great customer service, dropped of a package didnt know what label to use since my printer printed two different ones... they taped the correct one on for me (I was making a return) Super friendly and helpful most importantly I was in and out in a couple of minutes. Have not always had the same experience in other locations.. I definitely recommend this location.

Date: 3 years ago

Review №163

Rating: 5

Notarized! In and out baby!! Super affordable

Date: 3 years ago

Review №164

Rating: 1

It would be nice to receive a response when you contact them

Date: 3 years ago

Review №165

Rating: 5

I WENT THERE TODAY AND THE TWO GUYS IN THERE WAS WONDERFUL VERY OUTSTANDING KEPT IT QUICK VERY GOOD CUSTOMER SERVICE TY FOR SUPPORTING THE HUMBLE AREA

Date: 3 years ago

Review №166

Rating: 1

This location should be shut down. They consistently leave me on hold and never come back to the phone. I call with another number and they pick up with ease. No apologies. Shipped a large item out with insurance and they held it for a week and it arrived 10 days after the scheduled arrival date. They forgot to ship it and made up 10 different excuses as to why. They are clueless here. Have no idea what customer service is, yet are in customer service.

Date: 3 years ago

Review №167

Rating: 1

There were two guy in store one was on his phone. No help. I see why there a help wanted sign in window. I know young people are computer savvy but Im in my late 50 Im not. I kept asking questions on how to print label. I would think one of them would have help. So I just left. SAD

Date: 3 years ago

Review №168

Rating: 5

Fast and Efficient. I will definitely return here when shipping with UPS

Date: 3 years ago

Review №169

Rating: 5

staff are amazing always willing to help. Was there in and out.

Date: 3 years ago

Review №170

Rating: 5

Great place for efficient customer service. Use them all the time. Highly recommend.

Date: 3 years ago

Review №171

Rating: 1

Date: 3 years ago

Review №172

Rating: 5

Went to this store couple of days ago. Elyza was a great help. She offered me great advice in what should be done to get my package shipped safe and quick. I highly recommend this store.

Date: 3 years ago

Review №173

Rating: 5

Very good service excelente customer service

Date: 3 years ago

Review №174

Rating: 5

awesome staff, always very helpful and patient with their customers.

Date: 3 years ago

Review №175

Rating: 4

Have been using this facility to handle all my out of state business and evertime I come the people have been very attentive, courteous and helpful. They are knowledgeable and always willing to help. Highly recommend them for all your needs.

Date: 3 years ago

Review №176

Rating: 5

Date: 3 years ago

Review №177

Rating: 5

Awesome service and the employees are friendly.

Date: 3 years ago

Review №178

Rating: 5

Love this store! They always help out and make things easier! They re super friendly too

Date: 3 years ago

Review №179

Rating: 5

I had so much trouble printing a label and shipping it on my own. Went to the store and MJ, the manager, took care of it in a breeze. I was sweating over nothing.

Date: 3 years ago

Review №180

Rating: 5

Date: 3 years ago

Review №181

Rating: 5

This store has provided me with exceptional shipping and packing services for years and the staff is always curious and customer focused.

Date: 3 years ago

Review №182

Rating: 5

Date: 3 years ago

Review №183

Rating: 1

The store is ran terribly. I ve been waiting for my investigation to complete for more than two months and y all give me the run around for the past two months. Your store hasn t helped with this process at all. None of the workers ever help, all they tell me is to wait 5-10 business days. I m very unhappy with the way y all have handle things.

Date: 4 years ago

Review №184

Rating: 5

Elyza provided GREAT service! She packaged and shipped 2 large commercial pieces of equipment for us and got it out the door in a timely manner. Her communications via phone and email to me were prompt and helped us get this critical equipment sent to our job site. Very happy with the service--especially since were in a different state. Kudos!

Date: 4 years ago

Review №185

Rating: 5

Ruby and Elyza are best.

Date: 4 years ago

Review №186

Rating: 4

I have a UPS store closer to home but I prefer to make an extra drive and come to this location. Everyone is always friendly. Especially Angelica she has some awesome customer service skills, always receives me with a smile and gets things done in a timely manner.

Date: 4 years ago

Review №187

Rating: 5

Date: 4 years ago

Review №188

Rating: 2

I appreciate the store being open today. I drove over here to see if they would open since Google was saying yesterday they were close June 13-20. I see that Google has been updated and I appreciate that. While going into the store today the young lady on the register got an attitude with because they store hours says when they will be in operations on Sundays and it wasn t ! If the paper on the door says your hours vary day by day can you tell your consumers these hours. I didn t have anything bad to say until yesterday and again today! Now you need to bring back the worker with the curly hair so he can train those in the store now on providing great customer service! By the way this is a printing store you should have a better notice on the door and updated stores on the door as well. I m sure if I contact UPS Headquarters they would agree with me.

Date: 4 years ago

Review №189

Rating: 1

I ve come here several times to check my mail.. every time I come the store is closed during normal business hours l. Today I come just to find out they close for an entire week. I believe we as consumers should be notified when the store is closing. This is totally unacceptable and at this point, you can still be blaming your scheduling and manpower situation on COVID! With the unemployment rate the way that it is you can find someone to run your store. I need the franchise owner to know this is horrible and I will not be doing business hereafter this term ends. The door says open in Sunday 11:00 am -4:00pm I go on Googls it says the store is close June 13th -June 19th as a business owner who have packages delivered here to my mailbox this is extremely inconvenient to me! Im highly upset and very disappointed!

Date: 4 years ago

Review №190

Rating: 3

Its UPS. Sometimes they are great & sometimes they are not so great. 3 stars because of that. Depends on location. Nicer areas dont always mean better service overall. Keep that in mind.

Date: 4 years ago

Review №191

Rating: 1

June 11th 2020 at 1:30pm. Terrible UPS store. They are not helpful at all. I had two packages that I needed to ship to our warehouse on my UPS account and they told me they are out of waybills and I would need to pay out of pocket. They also didn t have any proper packaging supplies to ship my products. Ridiculous service.

Date: 4 years ago

Review №192

Rating: 1

Ups carriers are extremely careless on how they handle packages! I sent a brand new powerwheels truck in a new box and it was sent with a eta of 5-6 days. 10 days later my receiver contacted ups and they told him it was damaged and returned. I went to go view the package and it has been ripped open at the corner big enough to put a football inside. As well as black drag marks and scrapes on every side. It shows the carelessness goes into the handling of your valuable.

Date: 4 years ago

Review №193

Rating: 5

Date: 4 years ago

Review №194

Rating: 5

Date: 4 years ago

Review №195

Rating: 5

Lucero is awesome. I always get lucky enough to have her help me with all my shipping needs. This is the only store I would recommend to handle your packages safely, securely and have you out the door quickly.

Date: 4 years ago

Review №196

Rating: 1

Says everywhere, including at the store, that theyre open on sundays. Nope.

Date: 4 years ago

Review №197

Rating: 5

great customer service today, from the gentleman with curly hair.

Date: 4 years ago

Review №198

Rating: 5

Date: 5 years ago

Review №199

Rating: 4

Fine

Date: 5 years ago

Review №200

Rating: 5

This place is usually very clean, and the staff are always very knowledgable and helpful

Date: 5 years ago