Ontellus

Review №1

Rating: 5

They are very helpful retrieving medical records

Date: 3 months ago

Review №2

Rating: 1

If they request records then make sure they pay in advance. I sent the records 90-days ago and Im still not paid. Called 3-different times and have gotten 3-different reasons why.

Date: 5 months ago

Review №3

Rating: 1

Company is horribly slow at getting subpoenas out and collecting records. Beyond slow compared to other slow record services. Several times, they did not even send out the subpoenas to the medical providers as requested even after I brought it to their attention. We could not obtain the records we needed for trial because of that. An unacceptable and unforgivable offense in my profession. I would never use them again!

Date: 10 months ago

Review №4

Rating: 5

Ontelluss website is so easy to navigate and their customer service is top notch courtesy and kindness.

Date: a year ago

Review №5

Rating: 5

Date: a year ago

Review №6

Rating: 1

If I could give less than 1-star I would. Steer clear. Use something else if you ever want your records.

Date: a year ago

Review №7

Rating: 3

Order Managment - Though i appreciated my time with the company and my co workers and mostly MY TEAM. They have to do better with the raises SMH then again i blame managment you want people to work hard and have so many duties no wonder why people get stressed out and want to leave, the work we do there is PARALEGAL Work... literally.

Date: 2 years ago

Review №8

Rating: 5

Date: 2 years ago

Review №9

Rating: 1

The people working there or should I say posing as employees.... I have faxed, emailed and uploaded records onto their website. I still get multiple calls saying they did not get part or all of the requested records. Which ever business use this company is wasting their money. It would be cheaper and more efficient to retrieve your own records. Communication level is ZERO..........

Date: 2 years ago

Review №10

Rating: 5

Business Partner

Date: 3 years ago

Review №11

Rating: 5

Date: 3 years ago

Review №12

Rating: 5

Date: 4 years ago

Review №13

Rating: 1

Very difficult to contact, They don t return messages. More info but won t leave here.

Date: 4 years ago

Review №14

Rating: 1

Customer service is a joke. They dont listen. It takes forever for them to return your email and when they do, your question is typically not responded to. They are not expeditious. Their website is not user friendly. They ask for information that is NOT needed by a records retrieval company. You ask them to not bate label the records, they do it anyway. If I wasnt forced to use this company, I wouldnt. I dont know what deal certain clients made with them, but the client is getting screwed.

Date: 4 years ago

Review №15

Rating: 5

Date: 5 years ago

Review №16

Rating: 4

Great place to work! It is a pleasure to work in an environment where you learn a lot from others and is very supportive. The culture is very open and offers a great life balance!

Date: 5 years ago

Review №17

Rating: 1

Date: 6 years ago

Review №18

Rating: 5

After reading some of the reviews here I was skeptical about working with Ontellus, however, much to my delight, I have found none of the comments to be true. I have had an exceptional experience with them. A massive internal shift with a focus on satisfaction must have taken place because working with them has really been a dream and exceeded my expectations. Allow yourself you be just as delighted - I highly recommend Ontellus.

Date: 6 years ago

Review №19

Rating: 5

Date: 6 years ago

Review №20

Rating: 5

Intelligent records management!!

Date: 6 years ago

Review №21

Rating: 5

Date: 6 years ago

Review №22

Rating: 5

Date: 6 years ago

Review №23

Rating: 1

Horrible customer service. When providing a service and a customer calls, there is no need to treat the customer in a demeaning fashion especially when the request for the information has NO bearing on a case.

Date: 6 years ago

Review №24

Rating: 1

Worst records company. If I could give a zero star rating I would. They rearrange medical records so youre receiving not an exact duplicate of the chart, and instead records arranged by Keais according to their internal policy so the page numbers are out of order. Also, Keais inserts a number of pages that have nothing to do with the records so for a single page of billing records you have to flip through 20 pages of administrative BS inserted by Keais. This is horrible. I dont see why any law firm uses this service. I know I wont.

Date: 6 years ago

Review №25

Rating: 5

Ontellus is a wonderful company to work for. We strive to provide the most reliable and efficient records retrieving solution to insurance carriers and legal professionals. Our extensive industry knowledge and experienced staff enable us to provide a fast and complete records solution to our client.

Date: 6 years ago

Review №26

Rating: 4

I appreciate the partnership and ability to view our records data and reporting on a regular basis.

Date: 6 years ago

Review №27

Rating: 5

As an Ontellus employee for the last year and a half, Ive always been treated with respect. Ontellus has a great team, who care about their customers. The company is especially good at handling large customers who have need of a constant flow of documents from medical providers or others who may relate to court cases.

Date: 6 years ago

Review №28

Rating: 5

Cost efficient, fast turnaround and latest technology enabled Record retrieving company.

Date: 6 years ago

Review №29

Rating: 5

Date: 6 years ago

Review №30

Rating: 2

Wow unbelievable. Im a mobile notary that retrieves medical records but hmmmm maybe I shouldnt call them for work.

Date: 6 years ago

Review №31

Rating: 5

Date: 6 years ago

Review №32

Rating: 1

Date: 6 years ago

Review №33

Rating: 1

What a pathetic excuse for a records retrieval company. The mailed records requests were sent to two wrong addresses and are now faxing me daily for records for a patient. I have answered twice by fax to their requests (after 4 attempts) once by email and Ive attempted to call, only to get a voicemail with yet a third fax #. If I could give no stars, that would be my rating of choice!

Date: 6 years ago

Review №34

Rating: 1

Do not use Keais!!! I send in my order through their portal and yet they still mess up! I make it clear that my order is a RUSH and it doesn t go out till days to a week later!! The director of order entry is always having to reach out to my paralegals to apologize and so on. We will be taking our business elsewhere.

Date: 6 years ago

Review №35

Rating: 5

Premier document retrieval

Date: 7 years ago

Review №36

Rating: 5

Date: 7 years ago

Review №37

Rating: 1

ABSOLUTELY DO NOT USE THIS COMPANY FOR ANYTHING! Providers beware! They promise to pay for your record retrieval and never do. I never write reviews but this is definitely worth rating. I would give it no stars if it was possible.

Date: 7 years ago

Review №38

Rating: 1

Have no sense of protocol or pride regarding professional courtesy when it comes to interviewing and never responding back to candidates. It makes you wonder how current employees are treated internally. Unless you worked at Enterprise Car Rental in a prior life--I would not waste your time as you will not be part of the click/internal fraternity!

Date: 9 years ago

Review №39

Rating: 1

A company to avoid. Here is an excerpt from an email they sent me. Prior to purchasing copies of records, you will be able to view all of the facilities that have been ordered on each case where you are listed as a party; view the total pages of records available so that you know how many pages were retrieved and can compare to any records you may have; and view the total cost of each set of records prior to purchase. Unfortunately they include in their page count copies of requests for records, their own cover page and a table of contents that they created... thus rendering any comparison useless. Their website is apparently full of bugs, online chat doesnt function and help pages are inaccurate. Expect a headache and a lot of wasted time if you use this overpriced company.

Date: 9 years ago