Life Time

Review №1

Rating: 5

I love this place. The trainers are friendly and knowledgeable. Equipment is well taken care of. Facility always very clean. They regularly invest back into improving the facility. Just today they were repairing and/or replacing several weight machines and they are in process of construction of the steam room. This building has been around for many years however feels modern. I feel the price is fair for the cleanliness, constant improvement, amenities, and staff. Opening at 4 am on weekdays is a major plus as well.

Date: 2 weeks ago

Review №2

Rating: 5

Great, I enjoy my time at life time.

Date: 2 weeks ago

Review №3

Rating: 5

Ive been a member at LifeTime Fitness for over 9 years, and my experience has been nothing short of amazing. I recently had an interaction with Wayne who serves as a Manager at the Garland, TX location. He showed outstanding customer service in helping me with a member account matter. His dedication to maintaining a top-notch facility is clear. He always goes out of his way to ensure members feel welcome and supported, with a smiling face. I highly recommend LifeTime Fitness Garland, or any location at that, and appreciate all the staff, classes, kids club, spa, cafe, etc. & overall environment that make it such a fantastic place! THANK YOU!

Date: 2 weeks ago

Review №4

Rating: 1

As a former employee, I feel compelled to share that this gym and its location seem to neglect both their employees and members. The aquatics program, in particular, is problematic due to the poor management of Alexia Berger. Her approach often involves charging for unnecessary swim lessons and failing to address members expectations or needs. Additionally, her treatment of staff is concerning, as she disregards their well-being, creating challenging situations for both employees and members. Ken Bisel also contributes to the problem, as he does not seem to care about his employees concerns or well-being.

Date: a month ago

Review №5

Rating: 2

Im not happy that you are saying the complete opposite of what you said you said the other person on my bosses account I could not cancel and I stopped coming I wanted to cancel membership for a short while but the other employee is nolonger in Texas you said he had to cancel why are you saying the opposite now Im the one who could have canceled what is wrong with this

Date: a month ago

Review №6

Rating: 2

Weve been members for 4+ years & the adult amenities are great. The fitness floor, Pilates (extra $), & locker rooms were nice & clean. Now for the kids amenities - Regina is over the kids department & is very nice & listens to concerns. The kids classes were great until my older kid (9) aged out of the younger classes. I could rarely schedule congruent classes for both of my kids. My 9yo is too young for the fitness floor, but really too young for the classes offered in the childrens center. If a class doesnt make, they often just end up playing dodgeball or gym games. Parents night out - best perk of the childrens membership! I usually still fed my kids before/after because one small slice of pizza & a juice isnt much, but its a nice perk. My biggest complaint is family swim time. Our main focus in the summer here is the outdoor pool. The indoor pool the kids are supposed to use is geared towards small kids. The indoor kid section is half of one pool & 2 feet deep. The other half is roped off for lessons, laps, water aerobics, etc. The outdoor pool hours change for family swim hours (12 & under) without notice. We just showed up to swim outside because the app says its open for family swim (as of 6 days ago), but it isnt (again) making it a complete waste of a trip because 20+ kids are trying to share 2 feet of water in half of the indoor pool. My kids have already passed their swim test & swam the length of their lap pool unassisted, but they cant swim in the outdoor pool WITH a parent if theres not a lifeguard or outdoor family swim is closed. I get to pay a lot of money for amenities that we cant use. Im cancelling & switching to a city rec program.

Date: a month ago

Review №7

Rating: 1

Fix the basketball court issue. Basketball is a huge reason many people go to the gym, fun competition and fun way to get your cardio in. Yet the majority of the time the court is taken up by kids events or kids classes. There is an entire rock climbing section that isnt used (another reason for the 1 star review) and many other rooms that are vacant most of the time where the kids can be, yet they occupy the courts. The weights area and classes are not worth the price point as they are no bigger than say LA or 24 hour fitness gyms. Give me rock climbing and basketball anytime I want and it makes more sense. As of now this gym Is an overpriced LA fitness/daycare. I left my previous gyms as this felt like it would be a one stop shop and it simply isnt.

Date: a month ago

Review №8

Rating: 5

Great place

Date: a month ago

Review №9

Rating: 1

If I could give them a zero, I would.Front desk is incredibly rude and very difficult to deal with. Reported several times to the main cooperat office, I havent heard back usually means I dont want to speak to you -plain and simple.This makes a very bad impression and doesnt show the company in its best light.

Date: a month ago

Review №10

Rating: 1

Very unprofessional personnel. We scheduled an one hour tour. It turned into 7 mins Q&A session without a tour. Website has more information then representative was ready to provide. Looks like Life Time Fitness in Garland is not interested in new members at all. I had strong feeling that I wasn t welcome there.

Date: a month ago

Review №11

Rating: 5

Best gym! I m finally motivated to go because for $130 a month, you can t afford not to go

Date: 2 months ago

Review №12

Rating: 5

Date: 2 months ago

Review №13

Rating: 5

Life experiences.

Date: 2 months ago

Review №14

Rating: 1

I really dont like to write bad reviews unless it is very bad I am old Clint in This location but my kids and my wife member so I come here as guest I been 3 time as guest there is a gentleman in the front told me I need Id I told him I have pic on my phone and I am in the system he told me in front of my kids 6 and 10 years old he told He WILL KICK ME OUT ME AND MY FAMILY if I dont have id I appreciate the security but I am old Clint and my photo ID is there my address matched my wife and my kids address I asked him if he can checked my account all my information is there another lady start talking to me she identified herself as a manager in lifetime so I start to explain to her what going on she didnt talk about the problem she told me to not speak loudly or she will kick me out with my family Any way I found my ID finally they let me in My 6 years old daughter start crying and she is scared I told the manager look at my daughter haw she crying she told me this is personal issues and Im not going to be involved with this I told her but this is a child she dont understand whats going on she said Im not going to discuss this any further with you you can go in now wow wow wow what kind of customer service is this we are family with the kids and the manager she dont care about kids crying because of what she said so do not take your kids to lifetim in Garland .

Date: 2 months ago

Review №15

Rating: 2

Nice facility and staff but way overcrowded. There should be a rule of no cell phones in the weights area because people will camp out on the equipment with their cell phones for extended periods. I remember when I joined in 2004 that they told me they capped membership at 10,000 per location to prevent overcrowding but I am confident that has been far exceeded. I am strongly considering moving to the LA Fitness in Sachse.

Date: 2 months ago

Review №16

Rating: 1

I can t believe the service at this location. I ve been to Lifetime Gyms in Plano, Allen, Austin, the works. This one is the WORST. STAY AWAY!! Front desk is incredibly rude, and very difficult to deal with. I brought a guest who I have never brought in before and they gave us a VERY hard time. I haven t dealt with this type of service before, and it bordered on racist behavior. I pay the full signature membership monthly to go to Lifetime, yet bringing in a guest in the evening is a cardinal sin. If you want to go, go to ANOTHER location (I suggest the Plano one, the one I normally go to - excellent!). STAY AWAY.

Date: 3 months ago

Review №17

Rating: 5

Date: 3 months ago

Review №18

Rating: 5

Date: 3 months ago

Review №19

Rating: 1

The cafe staff forgot to make my food waited 20 mins.

Date: 3 months ago

Review №20

Rating: 1

Date: 4 months ago

Review №21

Rating: 5

I m in love with this place. From the gym to the pools it s all amazing. LA Fitness doesn t come close in comparison. A friend brought me here and it was my first time in a gym as an adult. I now have my own membership and use it all up! Kids have a great time at their club too. Very very clean facilities and friendly staff. I can t complain. This place makes me want to go to the gym! Also, biggest thing for me is that no one member cares what others are doing, they re all going for themselves and not shopping! I couldn t be happier with this place

Date: 4 months ago

Review №22

Rating: 1

Dirty place with yellow towels

Date: 4 months ago

Review №23

Rating: 1

why do you call it lifetime work if there is loud music playing in the lifetime work lounge? This is so useless and a gimmick. Also, the wifi is spotty, I get kicked off every 15 minutes. Management refuses to do anything about this....

Date: 4 months ago

Review №24

Rating: 4

This is a top tier gym. Its very expensive though.

Date: 4 months ago

Review №25

Rating: 3

I love coming to this gym! It s great in a lot of ways. My biggest thing I wish they would change is adding a few parking spots near the front for pregnant/expecting mothers or mothers with toddlers. I have to walk very far every morning with my 2 year old while I m 5 months pregnant. They prioritize motorcyclists, seniors, and veterans but would also love to see some help for mothers!

Date: 4 months ago

Review №26

Rating: 5

Our family loves it. From adults programs to kids activities and care center. Ah the Cafe and saloon are amazing too. Great , friendly staff.

Date: 4 months ago

Review №27

Rating: 5

Really nice gym I love working out here, always clean ,and the stuff is so friendly

Date: 4 months ago

Review №28

Rating: 1

DON T GO to the fitness at Garland location. It seems like they don t need more members. On April 22, 2024, around 5pm, I walked in to get a tour and a price (I ve never been here before). After few minutes I had enter the door, the 1st woman at the counter with a cold face didn t welcome or asked me if I needed help, so I had to come & asked her how I could have details information about this fitness & classes at Garland location She just told me: go to the website & let me standing there like I wasn t exit. I was continuing standing there for a while seeing her checking in for other customers & chatting & laughing with the other co-worker & didn t care I was still there. After a few minutes, I went to the other younger Hispanic girl & asked about touring the fitness. She said I couldn t do it at the same day & I have to go online & reserve it. Then I gave her my phone & asked her to help me reserve touring for the next day on the website. Then she said she set it up for the next day but I have never received any email about tour reservation or any call from them regarding to that. I don t think the 1st woman does her job appropriately. I don t know she is just an employee or in the management team but the way she acted on that day made me think I wasn t belong there. It was very rush or just wanted me out of the club. She doesn t care about customers at all. In general, the Garland location definitely needs better customer service. After had a bad experience with Garland location s employees, I made a call to RETRO Fitness in Richardson & they were warmly welcome me, gave me a tour on the same day. Gave me 3 days free for practice before I made my decision. They re so nice & the price much much more reasonable than Life Time Fitness. (I m NOT related to anything at Retro Fitness, just reviewing & making comparisons) I don t recommend this Life Time fitness at Garland.

Date: 4 months ago

Review №29

Rating: 5

4am crew is so friendly and they keep the place ready for the day. All areas are clean and well organized.

Date: 4 months ago

Review №30

Rating: 1

Horrible lifetime experience on 5/6/2024 in the evening with manager Dan. I have enjoyed being a lifetime member for 16 years and this has been my 1 and only negative lifetime experience. I was not allowed entry into the building tonight because I brought a guest to workout- who was interested in becoming a lifetime member themselves. Dan said it was simply too late. I told him that I was unaware of the time limit and that I would adhere to it, but to please allow me entry this one time as a consideration to a member. He simply said no and turned us away from the gym. I have brought guests at that time before and have never had an issue. And I see Dan all the time Felt very rude and showed poor managerial skills. I was surprised to have that customer interaction at a Lifetime.

Date: 4 months ago

Review №31

Rating: 1

If you call to cancel your membership, they tell you that you either have to come in person or cancel online. I went online to cancel and got a notification that I cant cancel online and it lists a phone number to call for cancelation, which they said they dont do over the phone. This is the first time Ive needed anything in the way of customer service and I have to say, its sorely lacking.

Date: 5 months ago

Review №32

Rating: 3

My first time show up with great joy only to be denied by a college boy telling me come before 5pm to create account. I am working before 5pm, hear me out! If you are telling you are open until 12am, you must give your employee the capacity to enroll me within business hours. A gentleman offered me to give free pass for the day with his account bu front desk denied that as well. What a shame! Update: used the gym once and it was good and clean

Date: 5 months ago

Review №33

Rating: 5

Hey! Amazing outdoor pool.. Perfect for swimmer that love outdoor pool workouts..

Date: 5 months ago

Review №34

Rating: 5

Date: 5 months ago

Review №35

Rating: 5

Date: 5 months ago

Review №36

Rating: 1

Dont buy a membership here, as they are only interested in your money. They talk a good game about the services they offer, but then they do not follow their own schedule. There are excuses about lack of staff or scheduling problems and making a complaint does not change anything. Dont be fooled by appearances.

Date: 5 months ago

Review №37

Rating: 1

Extremely unprofessional and dishonest. I visited the club with one day pass, and the polls and jacuzzis were closed due to an infection on the water. I called 2 days later to get the pass refunded or reassigned to a different location and one of the managers tried to tell me that I was lying, saying that closure was a day after my visit. How did I know that the pool and the Jacuzzi was closed when I only had one day pass??? On top of everything The Manager waned me to go in person for her to be able to look into this matter and stated that she was unable to do it over the phone. Life time do better! For one day pay?? Really you should had compensated me for the inconvenience with a 3 day pass now after one of your manager told me basically that I was a lier. Unacceptable.

Date: 6 months ago

Review №38

Rating: 5

Brett, the Pickleball Coordinator is definitely one of the best performers you guys have. He always greets every member and I with a friendly hi and always seems to be in a pleasant mood. I have personally taken a few lessons from Brett and the amount of value he brought in every lesson was extraordinary. Thank you Lifetime for bringing Brett to Garland.

Date: 6 months ago

Review №39

Rating: 1

This is a glorified daycare center, you can never play basketball because kids classes. They have kids center and now kids classes where racquetball used to be. Ive been a member for several years when it was 24 hours. I was emailed advising of raise increasing but because of my loyal member my rates would stay the same. 3 months later I get an email saying they are going up and 2 months after that going up more again. I paid for 2023 membership never went to gym. Before COVID you had the option to pausing account at $10 p/month thats no longer an option and no longer can speak with someone at corporate youre always transferred to local area facility with no resolution. Spa appointments they are not transparent about their pricing. You expect to pay for the service but I was never told theres a fee for providing service appts in addtl $25, sorry but your facials and spa service is not worth it! I will find another gym for my family of 3 to go to after paying over $2,500.00 every year.

Date: 6 months ago

Review №40

Rating: 5

This is a FANTASTIC gym. So many amenities, the basketball court, so many machines to workout on, the punching bags, the jump ropes, the steam room in the locker rooms, the 2 huge hot tubs, the lap pools, the large indoor swimming pool, the sauna, the family locker room with private showers (great for families with little ones getting out of the pool), all the lounge areas, the spa, the cafeteria and even the large outdoor waterpark to be used during the summers.

Date: 6 months ago

Review №41

Rating: 3

Date: 6 months ago

Review №42

Rating: 1

I went to meet a long time friend at this location to train today. We don t live close and this was middle ground. He currently has a lifetime membership and I am a past client from when I lived relatively close to one. I had planned to use one of his guest passes or purchase one if need be. After greeting the attendant and Informing them I need a guest pass they asked for my ID. Unfortunately my wallet was stolen or misplaced and I have yet to get into a DPS for a replacement. We were told no ID, no entry. I appreciate safety protocols, but mind you I m a previous client so I have an account with my information that I can verify and a picture. I asked the attendant for a manager to seek more practical judgment, to my misfortune she was the manager. As a manager I would assume she can make a judgment call, especially considering I m with a member and I past member myself. If I could give this customer service zero stars I would.

Date: 7 months ago

Review №43

Rating: 1

MINORITIES*******!!!! DO NOT GO TO THIS GYM!!!! I came in to inquire about becoming a personal trainer and felt like I was being interrogated by the front desk staff BEFORE the interview. I literally wanted to cry and walk out. Everyone (except Kevin) made me feel so small one of the personal trainers that s been there for 15 years literally laughed in my face and shook her head. Intimidated by a woman of color maybe? Funny thing about the whole situation, I have 50K followers begging me to find a home gym to train them in. Will definitely be contacting corporate, news stations and post on social media that this gym is a devils playground. Barely saw any minorities members, should have been a huge red flag from the beginning. Sickening. Jim Crow vibes.

Date: 7 months ago

Review №44

Rating: 5

Date: 7 months ago

Review №45

Rating: 1

I have been training at this gym for around twenty years. The last year has been so bad I had to change lifetime locations. Let me just cut it short and say their customer service so bad I had to change locations.

Date: 7 months ago

Review №46

Rating: 1

Have been a member since I was 16, I m 30 now and not much has changed. Gym needs a huge update, Outdated equipment, Bugs, not full 24hours, Overpriced. I could go on and on about it but I would be wasting my breath. Essentially this is the worst lifetime fitness to go to.

Date: 7 months ago

Review №47

Rating: 5

Absolutely incredible Life Time location! Ive been a happy member at the Flower Mound Micheal is a great trainer who welcomed us gladly! Zach is great manager! Gerome went out of his way to help me find my bag with my car keys, wallet, ect. Even after closing. Very well mannered, professional, intelligent, and hard working. I will be back!

Date: 7 months ago

Review №48

Rating: 5

I loved the experience at lifetimes cafe during every visit I would always see Caiden if I m not mistaken that was his name and ever since his departure things have never been the same. The service is so slow on top of that it s dirty and my order always comes messed up. I would always see Caiden cleaning and communicating with customers he was always a great worker would love to see him work there once again.

Date: 7 months ago

Review №49

Rating: 1

Ive been coming here 3 years and canceling my membership. They shut down the steam room and nobody will say how long it will be to open again. Its been over 2 months now, Ive seen an entire house be built in 3 months. Theres no reason for it take so long other than incompetence or they just dont care about their members.

Date: 7 months ago

Review №50

Rating: 5

Wow, if you would see the North Dallas/Addison location.. You ll be sure this one THE BEST ONE. Thank you to all managers!

Date: 8 months ago

Review №51

Rating: 5

Date: 8 months ago

Review №52

Rating: 1

Date: 8 months ago

Review №53

Rating: 1

Stuck up people at the front desk. Bad first impression. I will never come back, the plan was to get a signature membership.

Date: 8 months ago

Review №54

Rating: 1

Steam room being shut down is a total let down one of the main reason I pay the cost is for the steam room. There is also no real time line on when it ll be back open! Smh

Date: 8 months ago

Review №55

Rating: 3

It s a great and clean gym. My biggest complaint is people going into the sauna or steam room talking on their phone, yapping away to someone next to them or bringing a speaker into the sauna or steam room or playing something very loud on their phone. They need to put a big sign on the steam room and sauna door that says respect others trying to relax. Every time I go into the sauna there is always an idiot talking on the phone, talking very loud to the person next to them or playing something on their phone making the experience horrible. I ve contemplated making my own sign to put up on the doors because it s an occurrence every time I go.

Date: 8 months ago

Review №56

Rating: 1

Usually a nice gym but now the Mens steam is shut down and it looks like there is some structural problem that needs to be fixed. Today and yesterday there was no hot water for showers. And no manager on duty today to talk to about these problems. Not up to par for what Lifetime should be.

Date: 8 months ago

Review №57

Rating: 5

The club is huge and has so much to offer. Be sure to check out the spa and the cafe!

Date: 9 months ago

Review №58

Rating: 1

Date: 9 months ago

Review №59

Rating: 5

What an incredible club. The staff here is extremely genuine, especially the operations team. There s a lot of people here that have terrible manners that are club members, but never have I ever seen any of these employees, waiver their ability to keep this place, clean and sanitize for all its members. And also shout out to this lifetime for being the only one that s open until midnight. I visited the club at night and yet it was still spotless

Date: 9 months ago

Review №60

Rating: 5

My favorite gym. Home away from home. Updates: study areas, renovated sauna, pool patio couch sets, always amazing people, kids center fresh floor, renovated indoor pickle ball courts, out race jungle gym, fresh flooring. Better everyday!

Date: 10 months ago

Review №61

Rating: 5

very good

Date: 10 months ago

Review №62

Rating: 1

Definitely needs better customer service. Walked in to get a tour and a price never been here before. The lady at the counter lead with price and I asked can I know what it all comes with. It was very rush Definitely just wanted me out of the club. I get it is Saturday and they re checking a lot of people in. But I m trying to buy a membership here. It s very frustrating.

Date: 10 months ago

Review №63

Rating: 2

It s an okay lifetime but my main issue is the basketball court is always occupied with kids why doesnt management use the designated kids room or the smashball courts instead the kids are affecting paying customers that want to shoot hoops Edit:lol the complain change just lasted for a day it s back to kidtime again instead of lifetime

Date: 10 months ago

Review №64

Rating: 5

Please don t fail me, keep up the good work!

Date: 11 months ago

Review №65

Rating: 1

Rude disrespectful front desk. I have 7 memberships will consider termination. occurred Sun 10/22 around 8pm

Date: 11 months ago

Review №66

Rating: 5

Great gym. Clean, eucalyptus steam rooms are awesome, sauna, spa, and locker rooms are all clean. Sometimes a little crowded, however.

Date: a year ago

Review №67

Rating: 5

Phenomenal gym, went with a friend around 8 PM and wasn t too busy, ridiculously expensive but also ridiculous amount of amenities.

Date: a year ago

Review №68

Rating: 2

Date: a year ago

Review №69

Rating: 5

Veronica (I could be butchering the spelling/name so i apologize) at the front desk was extremely helpful and knew everything about the gym. She walked with me and guided me what i would be interested due to my past injuries. Well done!

Date: a year ago

Review №70

Rating: 5

Date: a year ago

Review №71

Rating: 5

Very clean....nice n friendly staff

Date: a year ago

Review №72

Rating: 5

Love /he pool and hot tubs

Date: a year ago

Review №73

Rating: 1

I had the misfortune of joining Life Time, and it has been nothing short of a nightmare. Firstly, their so-called guest policy is a complete joke. I invited a friend to check out the gym with me, and they were immediately bombarded with pushy sales tactics. It felt like we were being harassed rather than welcomed. To add insult to injury, Life Time has a knack for tacking on extra charges for every little thing. Want to use a towel? Thatll be an additional fee. Need access to certain amenities? You guessed it, more money out of your pocket. Its like theyre trying to nickel and dime their members at every turn. But the cherry on top of this disastrous experience has been the abysmal customer service. The staff at Life Time are completely apathetic and unresponsive to any concerns or issues. Ive tried reaching out multiple times, only to be met with indifference and a complete lack of accountability. Save yourself the time, money, and frustration by avoiding Life Time at all costs. There are plenty of other gyms out there that actually value their members and provide a decent experience. Life Time is a prime example of how not to run a business.

Date: a year ago

Review №74

Rating: 2

If you are disabled or elderly this is the place for you!! Lifetime has a deal now where you can get FREE memberships if you have Medicare part A or B or have Medicare advantage through SS disability. Bring your kids, splash around in the pool all day and the government will pay it all. For those of us paying 159 per month, just remember our taxes go indirectly to pay these membership dues for those less fortunate.

Date: a year ago

Review №75

Rating: 5

Date: a year ago

Review №76

Rating: 5

Date: a year ago

Review №77

Rating: 4

I ve been to almost every lifetime in the USA. This is a nice clean standard lifetime. The only complaint is the outdoor pool playlist for music. Nobody wants to listen to Jazz/dubstep headache music while trying to relax by the pool!!!! This music is so bad!!!!!

Date: a year ago

Review №78

Rating: 5

We are a family of three with an elementary kid and I m have been really impressed with the club. The kids program is robust and has something for every kid. The birthday parties, arranged by Regina, are top top. Love the Pilates program, in particular Kristen. I ve been doing Pilates all my life and have learned so much from her in a short period of time, which has carried over to all my workouts. Top of the line trainer! Outdoor pool is awesome and there is currently karaoke on a Saturday. Kids swim program is also way above expectations! Lots more, come check it out. Really can t beat services for price. Nothing else like it.

Date: a year ago

Review №79

Rating: 5

In the past this place has really irritated me. However the family locker rooms are finally being locked for single adults and the kids center has GREATLY improved over the last 6 months. We just had a birthday party here and aside from the online form not going through, everything was so amazing. They took care of food and set up and clean up. They played games and hung out with the kids at the bounce house. It allowed the adults to relax a bit and chat and not worry about the kids as much. The price was reasonable since there was a bounce house and the gym was reserved. They really seem to enjoy the kids!

Date: a year ago

Review №80

Rating: 5

I ve been a member for just over a year. I ve belonged to a number of gyms over the years. Lifetime Garland has been wonderful. One thing I really appreciate is the staff, especially have enjoyed working with Mason Pantojo. He has always been friendly and helpful.

Date: a year ago

Review №81

Rating: 1

The staff is horrible and the locker rooms always stink

Date: a year ago

Review №82

Rating: 5

Date: a year ago

Review №83

Rating: 5

I love their classes, instructors and staff! Love working out here...great community!

Date: a year ago

Review №84

Rating: 1

Date: a year ago

Review №85

Rating: 1

Frustrated. I just want transparency, and this gym doesnt have it. My husband and I joined solely to use the pickleball courts and occasionally the indoor pool. Come to find out that on top of the monthly membership fee of $180, you have to pay an additional $20 an hour to play, even when there is no one on the courts. Im sorry, but thats ridiculous. No one has to pay an additional $20 to play basketball or use the weights, and, to be quite honest, they shouldnt, as thats what the membership fee is for. If youre looking for price gouging, this is the gym for you. If you just want to play pickleball, find a new gym. Its just not worth it at Life Time.

Date: a year ago

Review №86

Rating: 1

I only come here for pickle ball and pay 180 a month. Even if the courts are empty, they make you pay an additional $20 PER hour! On top of my $180 a month? Whats next 20 an hr, to play basketball? Absolutely, Ludacris. Would not be a problem if we were not approached mid game while nobody was waiting to play to caugh up the cash or get out. Its not about the $20 an hr really. Its the strict enforcement of keeping empty courts and forcing someone to pay when nobody had it reserved. To members that pay JUST to use pickleball. Lifetine loses $2,160 per year from us due to this unethical behavior.

Date: a year ago

Review №87

Rating: 3

I have been a LifeTime member for over 7yrs and have been to several locations. To be fair, other than the child center, this gym holds high standards to every level and Kim Biesel is a great GM. It s hard to keep track of every ramification inside a gym. For the most of it I love this location but if you plan on bringing your child be prepared for unpleasant surprises more often that you d like. Although some of the kids care takers are great you might notice them influenced by the total lack of commitment of their peers. The adm of kids academy isn t in the best shape around here. Sadly

Date: a year ago

Review №88

Rating: 4

Just signed up today. Havent used any facilities yet. Looks like a nice place, helpful staff.

Date: a year ago

Review №89

Rating: 5

Date: a year ago

Review №90

Rating: 5

If you do not have a membership you should really consider getting one. The staff is so very nice. The facility is always clean and welcoming. The hot tub and pool works wonders on joint pain. And if you want to buff up or tone down upstairs workout facility is your place. Go ask for a tour. They love giving tours.

Date: a year ago

Review №91

Rating: 5

Best facility with so much to do, indoor pool , steam room sauna and many other activities.

Date: a year ago

Review №92

Rating: 5

Date: a year ago

Review №93

Rating: 1

This gym is filthy Its always dirty towels in the family locker room

Date: a year ago

Review №94

Rating: 4

I have had a great experience here. My only complaint is that I wish there were more activities for kids throughout the day because my kids quickly lost interest when we would barely miss a planned activity. Other than that I love the variety of adult classes, although my work schedule keeps me limited I feel like Im getting a well balanced work out and learning a lot about form and how certain exercises are helping me. I do wish all the classes were free but it isnt the end of the world for me since the ones I do are included in my membership. If I ever get the confidence to go use the machines on the floor itll be thanks to all of the amazing trainers and coaches teaching these classes. To address some other reviews, I was given a thourough explanation of policies, especially in regards to membership fees. When I canceled my families memberships I wasnt surprised by the process. It is pricey but I get my monies worth for the time I spend here.

Date: a year ago

Review №95

Rating: 5

The best place to get a great workout

Date: a year ago

Review №96

Rating: 2

Nice clean great environment but lack of free space. They recently added additional area for more squats rack but in doing that they replaced the stretching free weights area. There s still a small stretching area by the stairs but it s always overcrowded since it s the only area now. I can never find a spot to stretch now. I either have to haul a mat and weights to any area that s open by the treadmill or squat racks which is awkward since I m the only one stretching there. But there s not enough space to stretch in the designated free weights area. They also added a monkey bar area that has different pulleys. Which I can t stretch there either since there a lot of foot traffic. If you like a peaceful area to stretch and do free weights like me this is not the gym. I used to love it here but now it s hard to find space. Time to look for a new gym. Update 10.10.22: I m still having a hard time finding a spot to stretch and do free weights. The small area designated to stretch got even smaller bc they added some stretch tables that can only be used by the staff if you want them to stretch you. Update 5.9.23: prices go up about $20 every 6 months fyi. I guess it s ok if you have multiple ppl under your membership and you can split cost but it s for one person it s way too expensive now.

Date: a year ago

Review №97

Rating: 1

Too expensive for one person its about a $106 to a 140 a month

Date: a year ago

Review №98

Rating: 5

One of the best health clubs Ive been to, their amenities beat all others hands down. Club is being updated summer 2022 so everything will be new. The pools are a great attraction too. Both indoor and outdoor pools are great.

Date: a year ago

Review №99

Rating: 5

All i have to say its my favorite gym ever!!

Date: a year ago

Review №100

Rating: 1

Take high money but the office Working there is not friendly. I canceled the member ship but still charge money in my account. Strange policy

Date: a year ago

Review №101

Rating: 2

Great facility and classes, but the policies are terrible and the management was not friendly. It was almost the end of my first month and I went to cancel my membership as I am going on a work trip mid month for 4 weeks. They had already charged me and would not offer a refund or pro-rate. Until this moment, No one had disclosed to me that you have to have a 30 day notice to cancel membership or that its charged on the 1st, not a month from when I signed up or that its a 2 month minimum sign up. I have a road trip mid month and knew I only had a month to fully enjoy a membership, which I did for myself because Im here helping my grandmother with Alzheimers. The manger did not take responsibility for his staff not properly informing me of all the details and instead acted as if I was lying and as if the staff did tell me... thats called gaslighting, then proceeds to put it all on me for not reading ALL the fine print when signing up. The whole thing just feels gross honestly. Im very disappointed with the lack of heart or customer care here. I had not budgeted for a second month plus I cant even fully enjoy it because I have a work trip. I would have signed up again in the future but after this experience Im done. This extra stress could have easily been avoided.

Date: a year ago

Review №102

Rating: 5

Date: a year ago

Review №103

Rating: 2

They have an indoor water slide but most of the time its not on. Even when the hours stays its on and there arent many kids swimming, they refuse to turn it on. Its very disappointing for my kid when the hours and time dont match to whats actually going on at this locaton. I got this membership for myself and my child, but it seems that he cant enjoy the amenities that Im paying for often. Very annoying!

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 5

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 4

Veronica overnight I believe that s her name she was so helpful customer service a 10 out of 10 the reason I came back to sign up. However, Mason who was there when I actually did sign up absolutely terrible 0 customer service made me feel like I was going to be unsafe at the gym and with everything going on in the world today safety no matter where we go is very important. Overall love the gym but I believe Mason isn t thee face of what this beautiful gym represents.

Date: a year ago

Review №108

Rating: 5

Great fitness center. Staff is great

Date: a year ago

Review №109

Rating: 5

Date: a year ago

Review №110

Rating: 1

Their cancellation policy or putting the account on hold shows how much of money mongers that organization is. I wanted to put my account on hold for medical reasons I was told that I can t do it over the phone and that I had to go in person to do it, with my knee surgery and walking in crutches I did only to hear them tell me I have to go online and submit a form. Just wasted my time and 2 weeks as I wasn t physically able to. I submitted the form online and they still charged me full rate. This company not only that they are extremely expensive but the way they treated me was ridiculous and insulting. So I called in to ask for a mgr they transferred me to Lane Wayne, let s just say that was absolutely a waste of time as well. He emailed me a cancellation form so I can cancel my account completely. He said if I m not happy with the way they do things then it s up to me. Take it or leave kind of thing.

Date: a year ago

Review №111

Rating: 5

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 1

Gross. Outdated. Not worth the price. Going downhill. Full of people and packed. Go here if you aren t serious about fitness and are okay with subpar conditions and throwing your money away. The cherry on top are the bad front desk girls who are standing around gossiping.

Date: a year ago

Review №114

Rating: 2

Equip is dirty and poorly maintained. No one cleans up after themselves. Child care will call you every 4 minutes to come check on your child. They have inconsistent child care hrs from other LTF in the area. Save your money. Go to planet fitness because its the same thing for a fraction of the cost. But the sauna is nice.

Date: a year ago

Review №115

Rating: 3

Well you get what you pay for at most fitness clubs. This place is really clean and usually you can find an open machine.

Date: a year ago

Review №116

Rating: 3

The gym facility is fantastic, but I mainly signed up for basketball, the courts have been cut in half one 1 court now. And during the weekend (free time for me as I work during the week) they schedule parties for children which cuts down the time I like to practice my hobby, other than that this facility is wonderful and I really hope they find an alternative place to host parties other than the basketball court

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 1

Date: a year ago

Review №120

Rating: 3

This is the cheapest Lifetime so expect A LOT OF FAMILIES AND CHILDREN at any time here. It is impossible to have a quiet, clean shower all the time because of how crowded this location is. Overall, great value for indoor/outdoor pools, basketball courts, among other sports. But if you think paying $100+/month is enough to call this a luxury gym, Lifetime Bronze level is not it.

Date: a year ago

Review №121

Rating: 5

Date: a year ago

Review №122

Rating: 3

My locker was broken into along with 20 other members during the middle of peak hours 5pm -8pm. Unbelievably no one saw anything. Asked will the club replace my things and was told were not responsible. I thought paying top dollar would prevent things like this. Im glad they didnt take my car keys & car.

Date: a year ago

Review №123

Rating: 5

Excellent place has many options to do

Date: a year ago

Review №124

Rating: 5

Date: a year ago

Review №125

Rating: 3

I heard someone broken the locker today , this is terrible ! please do your diligence to protect our properties !

Date: a year ago

Review №126

Rating: 5

Date: a year ago

Review №127

Rating: 5

Date: a year ago

Review №128

Rating: 5

A decently nice gym with staff thats pretty nice as well. I wish the membership price was a bit less but yeah. Theyve added some nice pickleball courts so thats a huge bonus for me.

Date: a year ago

Review №129

Rating: 1

Date: a year ago

Review №130

Rating: 5

Date: a year ago

Review №131

Rating: 1

They are not honest or helpful when it comes to trying to cancel a membership.

Date: a year ago

Review №132

Rating: 3

Not for everyone So crowded

Date: a year ago

Review №133

Rating: 5

Love this Life Time fitness location! It s clean and the equipment is top notch. I always make sure to stop by I Love Juice Bar Garland for nutritious smoothie after a good workout. They are two minutes away.

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 5

I always enjoy my time at life time.

Date: a year ago

Review №136

Rating: 5

Great gym. The staff is always friendly, and the machines are always clean. There are also very few machines down for maintenance if any.

Date: a year ago

Review №137

Rating: 5

Date: a year ago

Review №138

Rating: 5

Excellent place, very clean, I love it to train

Date: a year ago

Review №139

Rating: 5

Date: a year ago

Review №140

Rating: 5

Very nice

Date: a year ago

Review №141

Rating: 3

Lacking in quality for the standard they should be upholding and the worst one Ive ever been to.

Date: a year ago

Review №142

Rating: 5

Great service. I like the kids area, pool, and classes.

Date: a year ago

Review №143

Rating: 1

I usually don t write bad reviews, but I do not recommend this gym. Not only is it extremely overpriced, LifeTime charged me for an extra month after I cancelled my membership. I had a necklace stolen from my locker and a pair of shoes stolen from my locker (2 separate occasions). The equipment often is not working and under repair, and the cafe is very overpriced. And constantly see different staff might be for a reason . DO NOT JOIN !!!

Date: a year ago

Review №144

Rating: 5

We. Love. Lifetime. Clean, friendly, they always remember your name. Love all the classes here! The price is obscene for two people. Definitely have to adjust some bills to afford.

Date: a year ago

Review №145

Rating: 5

Date: a year ago

Review №146

Rating: 5

Excellent fitness facility! Lots of equipment and free weights to choose from. The staff is constantly cleaning and sanitizing the equipment and the building. Great place to workout.

Date: a year ago

Review №147

Rating: 5

By far the cleanest, well maintained facility among all DFW area. Plano location is Onxy level facility and they do charge more than Garland location but their facility is much dirtier and chaotic. The Highland Park location is too hard to park and much smaller and the most expensive location. Trinity rd in Addison location is also small and doesn t have a lot of equipments. I like the Garland location the best and the services been great! Shower water pressure is great, steam room seems to be clean, staffs are AMAZING including front desk, manager, Pilates instructor and personal trainer. The locker room s Staffs are superior. Always wiping down and cleaning every corner. I have been coming to your location since 2015 and I ve always been so pleased. Thx team!

Date: a year ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 5

Vincent, manager of the life cafe in garland tx is the BEST!! Protein smoothies and the avacado toast and the breakfast burrito are always delicious! Friendly staff, lead by an amazing leader!! Go visit this amazing man and give him a high face for being the BEST!!

Date: a year ago

Review №150

Rating: 3

Good gym overall but extremely crowded

Date: a year ago

Review №151

Rating: 5

Date: a year ago

Review №152

Rating: 5

Date: a year ago

Review №153

Rating: 5

Date: a year ago

Review №154

Rating: 5

Best Gym Ive been a member of.

Date: a year ago

Review №155

Rating: 5

Date: a year ago

Review №156

Rating: 5

Very clean customer service is so nice.

Date: a year ago

Review №157

Rating: 5

Great gym. Use the spa all the time

Date: a year ago

Review №158

Rating: 2

the stairs and locker room smell terrible 80% of the time

Date: a year ago

Review №159

Rating: 3

Awesome place if you have the budget.

Date: a year ago

Review №160

Rating: 5

Date: a year ago

Review №161

Rating: 5

Date: a year ago

Review №162

Rating: 5

Date: a year ago

Review №163

Rating: 5

Date: a year ago

Review №164

Rating: 5

Date: a year ago

Review №165

Rating: 4

Awesome gym, very clean and great equipment. Just wish they didnt convert two basketball courts to pickleball courts. That leaves just one basketball court. Plus they just increased the cost of membership.

Date: a year ago

Review №166

Rating: 1

I was very disappointed in the facility counter check-in. They were very rude and disrespectful, especially the Hispanic guy named Mason, along with another gal, Josephine(Can t read her name tag as she covered it up when I asked for her name. same to Mason he was covered it or didn t want me to know his name as well, But I was able to ask another club member.) They were making unnecessary scene when I came in to look for one of the specialist to sign me in. They practically asked me to leave because I was not a member! They should be fired. We dont need people like them to be unkind to potential members.

Date: a year ago

Review №167

Rating: 3

Been using this gym for years, especially the two nice basketball courts. Shocked that they decided to rip out one basketball court, and convert to dedicated Pickleball. Nothing against Pickleball at all, but there is a very large crowd of basketball players now forced to fight for time on a single court. Very disappointing that this couldnt remain a multi-use court, or that the conversion couldnt have happened in the mostly unused racquetball courts.

Date: a year ago

Review №168

Rating: 5

Date: a year ago

Review №169

Rating: 5

Love the group fitness classes and steam room. They recently updated the locker rooms. Instructors are nice.

Date: a year ago

Review №170

Rating: 5

My favorite Lifetime in town. Although Highland Park is closer to me, it is a diamond club and offers much less than this club. The Addison club also doesnt offer that much and is small.

Date: a year ago

Review №171

Rating: 5

Date: a year ago

Review №172

Rating: 4

Senior friendly and overall friendly.

Date: 2 years ago

Review №173

Rating: 5

Best Gym Hands Down Best Instructors Ever. A Place for Champions.

Date: 2 years ago

Review №174

Rating: 5

Date: 2 years ago

Review №175

Rating: 5

The best Life Time in DFW.

Date: 2 years ago

Review №176

Rating: 5

The whole family enjoys coming here!

Date: 2 years ago

Review №177

Rating: 5

I have worked in operations at Mansfield Lifetime and have years of experience and Ive also been to Dallas and fortworth lifetime couple of times but this Lifetime in Garland went beyond my expectations in terms of attention to detail, customer service, Cleanliness, management and balance in everything and I want to give a huge shout out to Jerome and the Team for their hard work and amazing personalities as always!!

Date: 2 years ago

Review №178

Rating: 5

Excellent gym.

Date: 2 years ago

Review №179

Rating: 5

Date: 2 years ago

Review №180

Rating: 2

Walked in today and found out half the basketball court is now pickle ball, now people can t practice or shoot around after a workout. Why can t the hoops and nets be there and allow people to hoop after people play pickle ball or if there isn t any peeps just allow others to hoop. It was a free for all now it s a LA fitness.. I think as paying members there should be a vote :)

Date: 2 years ago

Review №181

Rating: 5

This is the Cadillac of fitness centers. High quality in every phase. Always clean and highest level of equipment and activities.

Date: 2 years ago

Review №182

Rating: 5

Date: 2 years ago

Review №183

Rating: 5

Gym is okay. Been to many lifetime gyms - this is one is like 7/10. But the 5 stars are for the customer service is top notch. Especially front desk/membership Josh. Great job. Thanks

Date: 2 years ago

Review №184

Rating: 5

Date: 2 years ago

Review №185

Rating: 4

Only go here (to the spa) for Cici . Now she left and moved upstate.

Date: 2 years ago

Review №186

Rating: 5

Best gym in the world

Date: 2 years ago

Review №187

Rating: 1

Unlike other gyms, apparently there is some sort of unofficial time limit regarding how long you can be on certain machines. Even if you let someone work in with you, that is not enough to meet the nebulous rules of this gym. Many people who go to the gym dont have spotters because they go by themselves, and if they lift heavier without someone available to spot them, they need certain machines (like the Smith Machine) to ensure that they dont hurt themselves during heavy lifts. There is only one Smith machine at this gym, when all other comparable gyms in this area have more than one. Instead of putting in just one more Smith machine, they put in several free standing squat machines. For the volume of people at this gym, that is absolutely ridiculous. Many have complained but nothing has been done about it. Instead, I was villainized because I needed to use certain machines (like the Smith machine) longer than what they randomly determined was reasonable. It seemed as though this was a much more convenient resort rather than actually fixing the underlying problem of not having enough specific machines that are highly utilized by gym members. NO OTHER GYM DOES THIS, and for the amount that people have to pay to come here (which is a LOT), its ridiculous that this is even an issue. They have other random rules that I was not even aware of (many of which change without notice and which they do not exercise due diligence in informing members of). Management chooses when and with whom to enforce these rules, there is no standardization. If there were zero stars I would give that. I was not treated equitably by this gym and it is a shame that they feel like it is ok to treat people that way.

Date: 2 years ago

Review №188

Rating: 5

First time being a member. I love the environment. So many things to do and so much options. Great staff. I signed up for Ashlyns roll & recover. It was a great experience. I learned a lot. She was very helpful, knowledgeable n friendly.

Date: 2 years ago

Review №189

Rating: 1

On the main equipment teenager sit on leg equipment playing on cell phone for over 30 minutes while I waited, his mother was close by and this was ok with her.

Date: 2 years ago

Review №190

Rating: 5

Date: 2 years ago

Review №191

Rating: 5

Been a member for over a year and used on and off. Gym is always spotless and all the staff are ready to help. This is a more premium gym hence the more expensive rates . Love it!!!!

Date: 2 years ago

Review №192

Rating: 5

Date: 2 years ago

Review №193

Rating: 5

I travel a lot. One of my favorite facilities! Definitely my favorite in the Dallas area. Great facility and even better staff. From the manager in the bow tie to the men s dressing room attendants (can only speak for the mens side )

Date: 2 years ago

Review №194

Rating: 4

Are you folks ever thinking of returning to 24 hrs?

Date: 2 years ago

Review №195

Rating: 4

I love lifetime but I wish they were open 24 hours like before. I hate going at 5 pm a normal routine that takes me an hour can take 2 cause I have to wait around with equipment, I love their cycling classes and yoga, I wish we were able to use the studios again cause it s always crowded.

Date: 2 years ago

Review №196

Rating: 5

Date: 2 years ago

Review №197

Rating: 5

Date: 2 years ago

Review №198

Rating: 4

Everything is perfect except we like them to return to 24 hours

Date: 2 years ago

Review №199

Rating: 5

Very good

Date: 2 years ago

Review №200

Rating: 5

Date: 2 years ago