The San Luis Resort, Spa and Conference Center

Review №1

Rating: 5

Date: 20 hours ago

Review №2

Rating: 5

This is a luxury resort, so I feel the bed could have been a little more comfortable. Other than that, everything was great. The staff was welcoming, friendly, and helpful. The balcony views are exquisite, and the pool bar area is very inviting. I found the drinks to be a little expensive, but its a resort. Theres a parrot in the lobby. Please stop and say hi, or it will get upset and start yelling at everyone. Its pretty funny.

Date: 21 hours ago

Review №3

Rating: 5

Date: a day ago

Review №4

Rating: 5

Rooms: Very nice and we had an ocean view Rooms

Date: 2 days ago

Review №5

Rating: 5

Date: 4 days ago

Review №6

Rating: 5

Date: 4 days ago

Review №7

Rating: 5

Date: 4 days ago

Review №8

Rating: 1

Rooms: There are a lot of cockroaches. Service

Date: 5 days ago

Review №9

Rating: 5

Amazing place and very enjoyable atmosphere

Date: 5 days ago

Review №10

Rating: 5

The hotel may be older, but the rooms are clean, the service is great and the location is pretty much perfect. Van at the front desk was very nice during our stay.

Date: 5 days ago

Review №11

Rating: 4

This place is a beautiful. Swim up bar saltwater pool. Off the beach with a beautiful view. Rooms: The rooms are nice nothing over the top but there is a 10th vip floor. Nearby activities: There is a pier within walking distance. Walkability: The beach coast for strolling is right across the street

Date: 6 days ago

Review №12

Rating: 5

Date: 6 days ago

Review №13

Rating: 5

Fried pickles at the restaurant

Date: a week ago

Review №14

Rating: 5

The customer service here was absolutely remarkable, excellent and nonexistent anymore theses days. Ill be going back for sure!

Date: a week ago

Review №15

Rating: 5

My family and I had a great stay at The San Luis Resort. The food was amazing, the pool was relaxing and the drinks were strong. Thank you, San Luis Resort for a great time. Also, a special thank you to Jowell Johannes for providing excellent customer service.

Date: a week ago

Review №16

Rating: 5

Date: a week ago

Review №17

Rating: 2

The room really needs a remodel and update. The shower head didnt work well, and water pressure made loud noise every time flushed the toilet. The room door has no acoustic or insulation that you can see the 1/2 gap all around it, and hear everything on the hallway. Loud music played somewhere until 2am. that we can hear in the room. For the price of room rate we paid for the weekend, this was a huge disappointment. Im not going back if theres no improvement or renovation soon.

Date: a week ago

Review №18

Rating: 5

Great view, Miss Van was so nice and helpful. The whole hotel personnel was great .

Date: a week ago

Review №19

Rating: 5

Date: a week ago

Review №20

Rating: 2

The good: Front desk staff very friendly, helpful and polite. Rooms are nice and clean. Love the fact that I dont have to enter a room number to get on their wifi. Room service menu has some nice options conveniently on a tablet for you to order. The bad: The service at the Cove (pool area) was LACKING. I was there with my daughters. 23 minutes in, and no one had stopped to ask me if I wanted anything. At first I thought it was because I was sitting in the rear. I waved a waitress down across the pool. She locked eyes with me but kept on going wherever she was going. Another waitress (black hair and belly ring. Couldnt see her name) came over to ask a couple near me if they were doing okay. (They had drinks already). She was about to walk off until I called her and asked for a drink. Her response was her shift was about to be over and she would get another waitress for me. Nobody ever came. Furthermore, I saw her still servicing others 30 -35 mins after she told me her shift was over. At this point I am now even paying attention to their service girls. I notice a couple other guests were asked if they were doing okay and no one ever came to me even though I was in the same vicinity of the guests. Eventually, I would say about 45 mins after my encounter with waitress who was nonresponsive, someone (Catherine) finally came over and asked me if I wanted anything. She was sweet and polite and took care of me. The damage was done though. I left that pool area with a sour taste in my mouth. I wont be back here again. The reality is, it probably wont make any difference and I wont be missed. However, I like to go to where I am welcome. To Catherine and the front desk staff, thanks for making me feel welcome. To whoever the manager of the Cove is, please make sure no one else goes through what I go through. Resorts are supposed to be a getaway where service is essential. For the money one pays for a room, I shouldn t be having to strain my neck trying to get someone s attention to get a drink that I am going to pay for.

Date: a week ago

Review №21

Rating: 2

I would give a top-notch rating to the spa and the registration desk staff to be clear! The poolside service is less than desirable. I have been sitting at the pool for 2 1/2 hours and not a single staff member has greeted me or offered to take an order. I went to the bar and was able to obtain food and drinks. The bar staff, I will give a five but your pool service personnel if I could a zero,I would.

Date: a week ago

Review №22

Rating: 5

The best of the best Rooms: Super nice and clean Rooms : 5/5 |

Date: a week ago

Review №23

Rating: 5

Date: 2 weeks ago

Review №24

Rating: 3

Date: 2 weeks ago

Review №25

Rating: 5

Extraordinary place

Date: 2 weeks ago

Review №26

Rating: 5

Date: 3 weeks ago

Review №27

Rating: 5

This getaway was so nice at the Villas. Mary was there for all our needs. We all enjoyed it so much. Rooms: Hi tech rooms with lighting, fans, music. Huge bathroom with shower and a soaker tub and a TV in the bathroom. Private hottub outside your living room. Food and drinks: Breakfast in bed was awesome!

Date: 3 weeks ago

Review №28

Rating: 5

We always have a great time here. The pool and the pool bar are great. Excellent restaurant too.

Date: 3 weeks ago

Review №29

Rating: 4

Date: 3 weeks ago

Review №30

Rating: 5

Noteworthy details: Very accommodating! Appreciate the hospitality! Rooms

Date: 3 weeks ago

Review №31

Rating: 5

Date: 3 weeks ago

Review №32

Rating: 5

Date: 3 weeks ago

Review №33

Rating: 5

I can t believe they have a place like this in Galveston. You never want to leave out of the resort. From the food to the pool to the friendly staff. It was just so wonderful. Most gorgeous resort and beautiful areas all around. We re coming back and renting out more rooms, the view from the 16th floor with complimentary water, chocolates, fruit, snacks is unbelievable! Thank you San Luis Resort! And a big thank you to Brandon who works front desk, your hospitality, friendly service and smile does not go unnoticed!

Date: 3 weeks ago

Review №34

Rating: 5

Date: 3 weeks ago

Review №35

Rating: 5

We love the hotel location and the fact that each room has a balcony The staff was very nice Rooms

Date: 3 weeks ago

Review №36

Rating: 3

Date: 3 weeks ago

Review №37

Rating: 5

Date: 3 weeks ago

Review №38

Rating: 5

Date: 4 weeks ago

Review №39

Rating: 1

Date: 4 weeks ago

Review №40

Rating: 5

My wife and I stayed at the San Luis during Labor Day weekend and it was amazing! The decor, ambience and service was top notch. Van, the front desk person who check us in, mentioned the club 10 level for adults only and we were immediately sold. Complimentary bottle of prosseco, valet parking and breakfast up to 40 dollars was well worth the additional charge. The pool was incredible, well maintained and service was great. Breakfast orders needed to be placed before midnight and was a breeze to order. We set our breakfast time for 8am and it showed up right on time, piping hot and delicious. Overall, this was an amazing experience and we will be back.

Date: 4 weeks ago

Review №41

Rating: 4

Date: a month ago

Review №42

Rating: 5

Van made sure I had a magical birthday weekend. Food was amazing. Atmosphere was relaxing. Will definitely be back!

Date: a month ago

Review №43

Rating: 5

Beautiful resort and amazing staff. Beautiful live band. And wow the Grotto restaurant is the best.

Date: a month ago

Review №44

Rating: 1

Our family recently decided to do a quick weekend getaway, spend the day at the pool, rented a cabana, etc. When we arrived at the hotel Sunday around 11am, the party we were visiting with was granted a room immediately, while we with our infant daughter were informed wed need to wait, understandable because we were early. We unloaded our items onto a bell cart, and it was placed near the stairs and fountain where it would sit for the next hour. I noticed that the fountain was beginning to overflow, and mentioned to a valet/bellhop member that the water was overflowing and splashing, wind was blowing water onto our luggage cart. He assured me it would be moved and stored safely until we got our room. We walked inside the hotel to check-in to wait on our friends coming down from there room. About 20 minutes later we came out to leave the hotel for lunch and our cart was still sitting in the same place, and now our belongings were soaked... I had a $400 camera inside its packaging, unopened box that was ruined, my wifes laptop case was soaked, and many of our bags and belongings were wet. When we returned to the hotel around 1pm, our room was still not ready, and we had to retrieve all of our belongings from the cart in front of the main desk, including all of our baby items, many of which were still wet. We mentioned the fountain issue to the woman at the front desk and she assured us the issue would be taken care of, whatever that meant (we found out later, absolutely nothing). We had a nice afternoon at the pool, but had to wait until 4pm to finally get a room and put our baby down for a nap, really frustrating to know the hotel had low occupancy, staff were aware of our baby needing a room to nap and change etc, and still waiting until 4pm. Our room itself was not what we expected, AC wouldnt go below 70 degrees, bathroom old and outdated, shower head calcified and low water pressure... Ive stayed in much cheaper properties with much nice rooms. Upon checkout Monday morning, we called the front desk for a bell cart. We waited 20 minutes and no one came, I called back and they claimed they werent aware of the request, and theyd send someone. We waited ANOTHER 10 minutes and still no one came. We toted all of our belongings, a significant amount with a pack and play, baby belongings, and ours. As we stopped at the front desk, hands full, we were not asked if we needed help or how our stay was, just that we needed to check out. I informed the front desk worker of our displeasure and he simply expressed that hed relay the message to management, sure. Overall, we were very disappointed with our stay considering the incredibly high price for a Sunday evening stay with low occupancy. Our room was nearly $500, we spent nearly another $500 at the pool and cabana, etc. I would expect with those kind of expenditures in what is supposed to be the nicest hotel in Galveston, luxury, that would be treated to that type of service, and it was closer to a Holiday Inn experience. No one ever took care of anything as promised, and we werent followed up with at all. I wish I could say wed be open to coming back, but knowing the cost vs. experience, I cant say we would.

Date: a month ago

Review №45

Rating: 5

Date: a month ago

Review №46

Rating: 5

Date: a month ago

Review №47

Rating: 4

Date: a month ago

Review №48

Rating: 2

Upon arriving at the resort, we were offered a room upgrade for $60 with the promise of exclusive access to an adults only pool. We were able to take advantage of this the first night and it was wonderful. The second day, the adults only pool we were promised access to became restricted and only those who had purchased cabanas in that area were allowed to us them. We decided to use the lounge chairs by the regular pool. Keep in mind, there was nothing on these chairs stating we could not sit there or that the chairs were reserved.This was fine until we had been there about 2 hours. Abruptly, a staff member came up to us and demanded that we leave our seats because a VIP had arrived and they MAY want to use these loungers. I had interacted with at least 3 staff members prior to this employee and no one told us we could not use these chairs. I told the employee to give me just a few minutes to collect our belongings. He loomed over me and started trying to move my belongings. I was extremely dissatisfied with the interaction. The upgrade we paid for also claimed that our suite would be ultra-modern. I guess popcorn ceilings are back in style. The servers and housekeepers were great. We will likely not return to this resort.

Date: a month ago

Review №49

Rating: 5

Date: a month ago

Review №50

Rating: 4

The was an older hotel, but as far as serving its purpose. It did just that. We indeed had a place to stay for the night which was all that we needed for the night. I only gave 4 stars because of it being an older looking motel.

Date: a month ago

Review №51

Rating: 5

Date: a month ago

Review №52

Rating: 5

Date night at this hotel was fantastic. We ate at The Steakhouse and I ordered a special they were offering Chilean Sea bass with jumbo shrimp and crab meat. I loved it! He had stuffed flounder which was delicious too! The service was excellent and I loved the hotel decor.

Date: a month ago

Review №53

Rating: 5

Bustling area. Watch your children crossing the street! I love Galveston. First stay-cation here was off the charts great. 2nd time there not so great. Walkability: Directly across from the beach

Date: a month ago

Review №54

Rating: 5

Old rooms, friendly staff, amazing pool. Club 10

Date: a month ago

Review №55

Rating: 5

Date: a month ago

Review №56

Rating: 5

Nearby activities: Good location, nearby other business and of course, the beach Walkability: Across from the beach Food and drinks: Food and service was great

Date: a month ago

Review №57

Rating: 5

Always a great time at the San Luis. I do think the rooms are a bit outdated, but that s not what I come for. The pool bar is definitely the best part of the resort. A big thank you to Kelly and Zoe in particular for the great service.

Date: a month ago

Review №58

Rating: 5

Dining only. Grotto restaurant was world class.

Date: a month ago

Review №59

Rating: 5

Excellent Walkability: Its just an enjoyable time ... please visit Rooms : 4/5 |

Date: a month ago

Review №60

Rating: 3

Date: a month ago

Review №61

Rating: 5

Had dinner at their restaurant Grotto. Ulia, at the bar was AWESOME!

Date: a month ago

Review №62

Rating: 5

Date: a month ago

Review №63

Rating: 5

This hotel that has a special memory in my life. This is the second time I stay in it. It has a very small details that you can t see in any another resort around the world and the vibe is Awesome the high end finishing it s fabulous Walkability: Close to the beach

Date: a month ago

Review №64

Rating: 5

Breath of fresh air!!! We came here after a horrible experience at the Galvez and the staff could not have been more accommodating for my family of 5 (shout out to Brandon!). Even though we did not have prior reservations they immediately got us into a FULL ocean view room. The room was huge with a balcony, very clean, beautiful view, awesome pool area, giant free parking lot in the back of the hotel, everything was easily accessible and most of all a friendly staff!! We also saw multiple security guards during our stay so we felt very safe. This was our 1st time staying here but now this will be the ONLY place we stay. Loved our experience -- thank you San Luis Resort!!

Date: a month ago

Review №65

Rating: 5

Very classy! We loved our stay. Amazing pool! Rooms: Rooms are nice and the restroom was spacious. Nearby activities: Beach is directly across the seawall and the fishing pier is a short walk. IHOP is directly across the side street. Safety: We saw plenty of on site officers during our stay. Food and drinks: Numerous restaurants in the hotel. The Steakhouse is very nice and there is a nice bistro. IHOP is next door as is the Rainforest Cafe.

Date: a month ago

Review №66

Rating: 5

Best resort ever ! Daniel who parks the car is the most amazing guy there

Date: a month ago

Review №67

Rating: 5

This place is great. 2nd time staying here. The views are great, right across from a clean beach. Youll have to rent your own chairs and umbrellas or bring your own, the hotel does not provide that. The steakhouse has some amazing food and is a top tier restaurant. We were offered an upgrade to the 10th floor (adults only) that came with unlimited water, fruit, chocolate and snacks. It was +60 but came with free in room breakfast and valet parking and a bottle of Prosecco. My only minor complaint was the price and quality of drinks. Family friendly but can offer some more quiet rooms if you ask for the 10th floor. Rooms: 10th floor rooms are very nice, large and recently updated Food and drinks: Ihop, Landrys and the rainforest cafe are right next door. The steakhouse is amazing. Tons of dine In room dining options are available.

Date: a month ago

Review №68

Rating: 5

I love the San Luis resort! My husband and I spent our anniversary here and they did not disappoint. Andrew at the front desk was amazing. Great service! Even gave us a special surprise at dinner at the Grotto for our anniversary! The restaurants, the pool, the attentiveness of the staff 5 star service!!!

Date: a month ago

Review №69

Rating: 5

Ive always enjoyed myself when I stay at the San Luis Resort... I usually reserve a Villa but out of the 5 that they have, none was available...

Date: a month ago

Review №70

Rating: 5

The best place to spend time with the family, enjoy the pool and the beach is very close. Excellent service. Rooms: The rooms have an incredible view of the sea and the pool. Very comfortable and equipped. Nearby activities: In addition to the hotels excellent restaurants, there are also others nearby. Safety: Security is very good. A calm and pleasant environment. Walkability: You can walk along the entire beach in front. Food and drinks: The food is excellent and the service accompanies it. Very varied drinks for all types of tastes. Noteworthy details: An area that has different attractions that the whole family can enjoy.

Date: a month ago

Review №71

Rating: 2

We have been coming here for years. Always have had great experiences with everyone. However after our visit last week we were left disappointed with a few things. Starting on a positive note the pool was amazing as always and the pool staff was too. The rooms are older but nice and clean. Valet was great too. The face painting for the kids was amazing. The lady y all hire every year always delivers and is great with the kids. The negative. Our check in and out experience was disappointing. Also the women standing in the front of the hotel patrolling the halls was of no help when I asked about the kids activities for the week and she said they stopped Wednesday we ve been coming here multiple times a year for many years and they always have great activities for families. The situation could have been explained much better and she was rude and not helpful. It s not a good look for yoir hotel to have the least friendly people at check in and check out and in the hall way of your hotel. Yall should hire your restaurant or pool staff to run the front desk.

Date: a month ago

Review №72

Rating: 5

Date: a month ago

Review №73

Rating: 5

Date: a month ago

Review №74

Rating: 4

The San Luis Resort is a beautiful resort. It is a little older but is kept up. We opted for the Club 10 upgrade which was an additional $100 per day, but overall worth it. It covers your valet parking, in room breakfast and a few other amenities. We didnt eat at any of the restaurants but the food from room service was very good. They clean the pool & hot tub daily (we watched them from our room) which is good to know because the pool is very popular but not overly crowded. The pool bar was a little slow (popular place), and the drinks were ok. The room was very nice, everything clean and working . I would stay here again but will probably check out a couple of other resorts in Galveston as well

Date: a month ago

Review №75

Rating: 5

Date: a month ago

Review №76

Rating: 5

This place was so amazing! The restaurants were delicious. Awesome pool. Service was incredible. Ride a bike or play pickle ball just checkout the equipment. They had a little goat petting zoo one morning. Each day they had a little fun event for kids. Nearby activities: Beach, mini-golf, water park,

Date: a month ago

Review №77

Rating: 4

Date: 2 months ago

Review №78

Rating: 5

Date: 2 months ago

Review №79

Rating: 5

An all time favorite

Date: 2 months ago

Review №80

Rating: 3

I ve been here twice and both in the summer, so I will rate towards that. The rooms are very outdated and need major paint work. The food is good and so is the customer service. The beach is right across the street. There are also grocery stores and different shops near, you won t know until you get out and drive. Walking is ALOT and you will get tired fast. The beach makes up for everything. They also charge $10 to use their microwave, very weird and money hungry. Room service is quick, friendly, and fast. I don t think we will be coming again though, two times a charm.

Date: 2 months ago

Review №81

Rating: 5

The spa was the most amazing experience. Thank you to Kortny and the entire spa staff. The food was amazing from The Cove and the accommodations were even better. We will be back.

Date: 2 months ago

Review №82

Rating: 5

Date: 2 months ago

Review №83

Rating: 5

Date: 2 months ago

Review №84

Rating: 5

Date: 2 months ago

Review №85

Rating: 2

We took a family trip to this resort and it was so not worth the money. Lets start from the beginning. We booked with Expedia that specifically stated pay upon arrival. They contacted us at 730A for and ask for the payment. Upon arrival, the hotel appeared very nice and modern we soon found out that was not the truth. Before we get to that, lets begin with the Aliesha the front desk receptionist with the horrible attitude. She initially told us they could accommodate us checking in before 4 with 5 rooms but then told us no they werent. I received a text an hour later that stated my 84 year old mom room was available so I approached the front desk. She told me the text was an error. Thank God for Timothy who was willing to get us in our rooms with one simple call to housekeeping. Now, the outdated and dirty rooms that were $419 a night. The fridge in my room was gross and shoved in a space that didnt fit. We put a chair in front to keep it from tumbling on my toddler. The bathrooms of all 5 rooms had to be cleaned upon entry. We asked for a microwave the rental was $10 and the microwave was so ancient it begin smoking when using it. We had to ask several times to receive basic items. One time I called back after 20 min and was told, oh you still needed it. We wont even discuss how jacked up our bill was with charges for parking that never occurred because all our rooms didnt even have cars. My suggestion is to allow the valet crew run the entire hotel because they are the most professional and effective workers in the building. Besides the valet crew it was great to have the pool open until 2am, however, there was a mouse running around it one night.

Date: 2 months ago

Review №86

Rating: 5

Date: 2 months ago

Review №87

Rating: 5

Date: 2 months ago

Review №88

Rating: 1

My love and respect for this place took a huge hit. Me and my family had been coming to this place for years because our grandmother had partially owned one of the condos. I was planning on staying there during a week in August. However, we were told the condo is no longer available to use, because it received excessive water damage during Hurricane Beryl, and nobody is available to fix it. I find it impossible to believe a 5-star hotel structure this huge thats been around for decades isnt probably designed to withstand rain from a small category 1 Hurricane. And its even more inexcusable that whatever damage it received couldnt be repaired within a month. We were told somebody ripped out the floor boards and dried water from water damage..... however, nobody is coming around to replace them, for unknown reasons. And even in the off chance that the condo gets repaired, summer will already be over and Schlitterbahn and Pleasure Pier will be closed. And apparently, the people in charge dont want to offer any compensation or make up time to my grandmother who owns the condo. Such horrible and lazy business practices by these people.

Date: 2 months ago

Review №89

Rating: 5

The San Luis Resort is beyond magnificent! I recently stayed here for a business trip and was blown away by the conference center. First and foremost, the hotel has excellent parking with top-notch security, which ensured our cars were safe an important aspect when attending a conference. The conference room was perfect, providing a secure and spacious environment for our events. The guest rooms were spectacular, and due to the large event, we were upgraded to VIP for a late check-in. We were astounded by the VIP floor amenities, including cookies, apples, a lovely breakfast, and various snacks available throughout the day with our key card. Our room was beautiful, offering stunning views of the beach a wonderful sight to wake up to. One highlight for my children was the water slide at the resort, which led directly into the pool. The poolside service was exceptional, with waitstaff ensuring our kids had food while they played for hours. Additionally, the resort s ice cream shop and breakfast buffet made our stay even more enjoyable and convenient. Overall, the San Luis Resort provided an outstanding experience, and I highly recommend it for both business and leisure stays. *Recognized with honor by Lovely Is YOUR Story. Your service inspires greatness!*

Date: 2 months ago

Review №90

Rating: 5

Date: 2 months ago

Review №91

Rating: 4

Date: 2 months ago

Review №92

Rating: 5

Date: 2 months ago

Review №93

Rating: 1

Date: 2 months ago

Review №94

Rating: 5

A couple cannot ask for a more relaxing resort as this so close to home. The swim up bar is right on with the servicing of pool patrons unlike some of the others swim up bars we have been to that we do not visit anymore.. The restaurants and breakfast buffet is always pleasant to dine in with their great service..

Date: 2 months ago

Review №95

Rating: 5

Date: 2 months ago

Review №96

Rating: 5

Great service great location super nice hotel it has restaurants and stores inside. A nice spa and lots of things to do. Pool closes a 2am and opens at 8am one of my favorite hotels in Galveston

Date: 2 months ago

Review №97

Rating: 5

Top tier service by Martin, Supervisor Jocelyn always assures a comfortable and professional welcome Food and drinks: Great breakfast Buffet on weekends Service excellent by Jerome and manager Jon Paul always a welcome greet

Date: 2 months ago

Review №98

Rating: 5

Date: 2 months ago

Review №99

Rating: 5

Its awesome!

Date: 2 months ago

Review №100

Rating: 3

This resort is an excellent place to visit, but I encourage you to do your research before you stay here. The rooms are outdated and below average for the price. Make sure to call and ask if there is any construction during your stay. Our room was very loud with construction noises starting at 830 am and lasted until 5pm. The front desk could have cared less about it, which added insult to injury. Instead of offering a solution, the manager told us that the construction was only on the condo side and didn t affect our room, which left us speechless. Do yourself a big favor and limit your stay to the resort pool and restaurants, which are all very impressive. The staff at the pool and restaurants (especially The Steakhouse) really do the heavy lifting for this resort. They truly cared about making our stay memorable. I wish I could say the same about our experience with the hotel room and the front desk staff. For the price point, you deserve better. Edit (7/19/24): FYI - the auto reply from the owner that you see after every message directs you to website that requires your phone number and address to leave a review. I am not certain, but it feels like another effort to get your information to send advertisements.

Date: 2 months ago

Review №101

Rating: 1

WARNING do not leave belongings behind after you check out. THEFT from house keepers. And the item will be considered lost and found . Even though it s not actually lost. Basically meaning it s a free for all, for whoever cleans the room after you leave. The Resort does not care. It s been 3 weeks we ve been dealing with this, thinking corporate would actually care to do something but all they care about is money on their end and not anything to do with the customers. My wife s wallet was stolen by a housekeeper after it was left in our room and we checked out. Didn t realize she didn t grab it until we got home and called up there. Long story short, we were gas-lighted saying well why did you hide it, why didn t you put it in the safe . Okay I m Sorry but I don t think that s the point, it could of been placed on the middle of the bed, end of the day, it should NOT of been stolen! Then they said, once you check out, any of your items that are left behind in the room are considered lost and found. I m sorry WHAT. Then my wife tells them again, it was STOLEN and was not LOST. And the lady had the audacity to tell my wife, they are honest people do you know them? Again I m sorry do YOU know them?? You don t know them personally you have no idea who they are, but we tell you one of those house keepers STOLE my wife s wallet that was in my room there and you re saying they are honest... We got police involved and of course they couldn t find any evidence, cause that s realistic of them find anything right?.. Not. This is disgraceful on how this resort went upon this whole thing. Again if you want stuff stolen leave it in the room, don t bother trying to ask for compensation or the item back cause you will get nothing in return but made a fool and mockery of. Disgusted all I have to say

Date: 2 months ago

Review №102

Rating: 5

Date: 2 months ago

Review №103

Rating: 5

Rooms: Clean, chocolate after beds are made. Nearby activities: Restaurants and the beach across the street. Safety: Security is on point with cameras everywhere. Valet parking. Walkability: Its on the seawall with lots of options to visit only walking distance. Food and drinks: Quality food, amazing bar and staff.

Date: 2 months ago

Review №104

Rating: 3

Date: 2 months ago

Review №105

Rating: 5

We stayed in the condo there and it was a very pleasant experience . My son who has autism was comfortable, the restaurant had a variety of choices on the menu and our waiter was so nice and accommodating. Rooms: We stayed in the condo, it was clean and comfortable, Nearby activities: Kid friendly activities to keep the little ones busy. Food and drinks: Good food choices and wonderful service

Date: 2 months ago

Review №106

Rating: 5

Really Really nice

Date: 2 months ago

Review №107

Rating: 5

Date: 2 months ago

Review №108

Rating: 1

**Overpriced and Disappointing** While the exterior of the San Luis Resort in Galveston, TX, is nice and inviting, the experience inside falls drastically short, especially for the $700 per night rate. For that price, you would expect much more. The parking fee is a staggering $100, which is outrageous. The service is horrible, with arrogant personnel and poor management. Despite booking two rooms, they were not ready when we arrived, and check-in was delayed until 5:00 pm, an hour past the promised time. The cleanliness of the rooms left much to be desired. The only redeeming feature was the spa, but even that is overpriced. The resort is very old and desperately needs improvements that should be funded by the high rates they charge. While their advertisements paint a rosy picture, the reality is different. Ordinary guests are treated poorly unless they have a recognizable name. You end up paying an exorbitant price for standard rooms and arrogant service. The pool is outdated and not family-friendly, catering only to adults. Unfortunately, this is the only large hotel in the area, but I would not recommend staying here.

Date: 2 months ago

Review №109

Rating: 5

Very respectful staff, the resort was clean and extremely walkable. If you re flying into Houston it would be ideal to stay here if you don t get a rental because it s in a great location! The pool is very nice, especially at night and during the day you have an ocean view. I highly recommend this resort!

Date: 2 months ago

Review №110

Rating: 5

I didnt stay over night. Just visiting family. But the rooms are nice. Friendly and pet friendly. Pool is nice and clean. Has a restaurant but didnt eat there. Looked nice through.

Date: 2 months ago

Review №111

Rating: 5

Id say this place is a 4 star family friendly hotel/resort. It is absolutely worth the price tag. It has several in house food options, which are all 100% worth the price tag. No matter what room or restaurant I spring for, i think its worth it. I want to come here to splurge & feel well taken care of. Walkability: I really love the fact theres an IHOP & Rainforest Cafe literally next door & seafood restaurants within shouting distance if I dont want to eat on site.

Date: 2 months ago

Review №112

Rating: 5

Date: 2 months ago

Review №113

Rating: 2

Service: the service I must say was the worst I ve ever experienced at a resort. My husband and I are very clearly black. When we were at the pool, the only black couple. Not ONCE were we served by the servers. The third party booking site mentioned a gym, however, the hotel did not mention it at all not even on their own website or map. I called the front desk and he gave me directions. I walked the hotel passing multiple employees looking for it. No one greeted me, no one asked to assist me. I eventually ended up in the hotel basement where I was completely alone and lost. I ve stayed at several resorts around the world and have never been ignored so much. Room: I booked a room with a private balcony . However, our balcony was literally on the lobby roof. See picture. Men literally walked across the roof DURING our stay. We were not informed about this and there were several time our doors were unlocked and/or curtains opened. Dinner: Their #1 steakhouse restaurant was horrible. Booked reservation was for 8:45. We were seated at 9:20. Did not receive meal until 10:20. Food was not worth the wait nor the price.

Date: 2 months ago

Review №114

Rating: 5

Date: 2 months ago

Review №115

Rating: 1

HORRIBLE MANAGEMENT her name is Samantha there was THEFT by the house keeper and they got a way with it! My wallet was specifically placed in a hidden spot in my room and the house keeper STOLE it and the manager, Samantha said sorry nothing we can do it s considered lost and found. I m sorry no?? It was STOLEN by your STAFF and you re telling me nothing you can do?? That s why they steal because those sorry house keepers KNOW they can get away with it!! I am so LIVID with this resort when my family spent outrageous amount of money there and in the end my wallet gets stolen by their STAFF and they said pretty much oh well . UNBELIEVABLE will tell everyone to make sure to NOT stay here because of theft by employees

Date: 2 months ago

Review №116

Rating: 5

Date: 2 months ago

Review №117

Rating: 5

Date: 2 months ago

Review №118

Rating: 5

Date: 3 months ago

Review №119

Rating: 5

Date: 3 months ago

Review №120

Rating: 5

Date: 3 months ago

Review №121

Rating: 5

Date: 3 months ago

Review №122

Rating: 1

We paid $2,700 for two nights here and are currently on our second night as Im writing this review. On our last visit to Galveston Seawall, we stayed at the Hilton next to The San Luis, and it was great. However, the San Luis caught my eye with its elegant appearance, so we decided to try it this time. We booked the family suite for a total of $2,700, not including parking, tips, etc. I thought it would be worth it, but I was wrong.The hotel staff are miserable, with the exception of the valet guys, who were upbeat and welcoming. The room was subpar with paint splatters, low quality craftsmanship, mold on the ceiling, hair in the bathtub, and my feet were black from walking around barefoot. There werent any USB ports by the bed so we had to unplug the lamps to charge our phones. The pillows were so overstuffed that most of us slept without one because it was uncomfortable. The air conditioner sounded like a freight train turning on and off all night, and the balcony view was nothing but a concrete roof. We kept the blinds drawn the entire time and avoided the balcony. Now, about the pool. Dont be fooled by the photos. It s the smallest, dingiest, and dirtiest pool Ive ever seen. There were no chairs available, and the pool was packed with drunk adults. It looked like a cesspool. One of our kids even spotted a large loogie floating in the water, and that s when we left and havent been back since.We have one more night to go and will make the best of it, but I wanted to warn families considering this place. Do not waste your money. Go to the Hilton. Better price, cleaner, nicer staff, and a much more enjoyable pool. We visit Galveston a few times a year and will never come back to The San Luis Resort.

Date: 3 months ago

Review №123

Rating: 5

Date: 3 months ago

Review №124

Rating: 5

Rooms: Very nicely decorated with modern furniture and furnishings. Food and drinks: Great restaurants onsite. Rooms : 5/5 |

Date: 3 months ago

Review №125

Rating: 5

Rooms

Date: 3 months ago

Review №126

Rating: 5

Date: 3 months ago

Review №127

Rating: 5

Highly recommend The Piña Coladas !

Date: 3 months ago

Review №128

Rating: 5

Food and drinks: Great restaurants in the resort hotel. Service

Date: 3 months ago

Review №129

Rating: 5

Date: 3 months ago

Review №130

Rating: 5

Date: 3 months ago

Review №131

Rating: 1

worst place in all of Galveston, all hype, they say they pool is heated, NOT HEATED, they say they have 24 hour room service, THEY DO NOT HAVE 24 HOUR ROOM SERVICE, everything they advertise is a lie, the service is 3rd world standard if they ever show up to the door, the cold swimming pool is a zoo of un-behaved drunks with no security if you dont get shot coming in the back of the hotel your most likely get shot at the pool by a drunk illegal alien (read the Galveston news about this death trap hotel).

Date: 3 months ago

Review №132

Rating: 4

This is my second stay at the SLR. I genuinely love the accomodations at this hotel. The parking is nearby and beach access is literally steps away. I did miss one feature this trip that was a highlight of our last stay and is the reason I did not rate it 5 stars this time. They seem to have removed the slide from their pool area and replaced it with rentable cabanas and a smaller private pool. As a vacationer with kids, the slide down the big rock into the pool was a huge splash that all 3 of us kids and kids at heart had fun on during our first visit. It was one of the top 3 reasons I booked this hotel and to see it now replaced with a money-grab is quite sad. So if you are looking for a bit of nostalgia on your next visit, skip the pricey rate of this hotel and stay somewhere 1/3 the price.

Date: 3 months ago

Review №133

Rating: 5

Amazing resort, food was absolutely delicious, the view from the 11th floor was off the charts. The staff were the friendliest Ive ever seen in a hotel. Rooms: Nice and clean Nearby activities: Lots of things to do in that area of Galveston. The boardwalk was great. Safety: Seemed very safe even after dark. The parking lot was well lit and had security patrol it. Walkability: So many things in walking distance, shops, restaurants and stores (grocery and gas).

Date: 3 months ago

Review №134

Rating: 5

Date: 3 months ago

Review №135

Rating: 4

Date: 3 months ago

Review №136

Rating: 5

Date: 3 months ago

Review №137

Rating: 5

Date: 3 months ago

Review №138

Rating: 5

Date: 3 months ago

Review №139

Rating: 5

A great resort hotel and wonderful location on the seawall.

Date: 3 months ago

Review №140

Rating: 5

Date: 3 months ago

Review №141

Rating: 5

Date: 3 months ago

Review №142

Rating: 4

Date: 3 months ago

Review №143

Rating: 5

Date: 3 months ago

Review №144

Rating: 5

Date: 3 months ago

Review №145

Rating: 5

Rooms

Date: 3 months ago

Review №146

Rating: 4

Date: 3 months ago

Review №147

Rating: 5

The best hotel in Galveston very clean rooms very great staff wouldnt go to any other hotel Rooms: Rooms was immaculate Nearby activities: You have Krogers you have the rainforest you have the beach academy and etcetera Safety: Safety came first Walkability: Walk in the building to everything that you can imagine possible Food and drinks: Food and drinks was delicious Noteworthy details: Volume 10

Date: 3 months ago

Review №148

Rating: 1

I recently stayed at the San Luis Resort in Galveston and the experience was not what i was expecting. As soon i walked in the room the A/C was leaking water, the bathtub was dirty we also multiple found hairs throughout the room, and to make matters worse we couldn t take a shower because the water was yellow. There was a lot of noise everywhere all night and in the morning couldn t sleep well. This was an expensive disappointed.

Date: 3 months ago

Review №149

Rating: 5

Date: 3 months ago

Review №150

Rating: 5

Date: 3 months ago

Review №151

Rating: 5

Great spot for tourists to stay while in town.

Date: 3 months ago

Review №152

Rating: 5

Date: 3 months ago

Review №153

Rating: 4

Great hotel but not quite the resort hotel it aspires to be. They skimped on too many little things. For example, plenty of space for a little table and a bigger TV. Bathrooms are nice but could be bigger with double sink and fan. Pool is lovely but short on staff. Nearby activities: Across from the beach and near lots of restaurants Food and drinks: 3 restaurants at hotel. Also has swim up bar and little sweets shop. Food and service were quite good at both restaurants we ate at.

Date: 3 months ago

Review №154

Rating: 5

Date: 3 months ago

Review №155

Rating: 5

Date: 3 months ago

Review №156

Rating: 5

Date: 3 months ago

Review №157

Rating: 5

Date: 3 months ago

Review №158

Rating: 5

Date: 3 months ago

Review №159

Rating: 5

Noteworthy details: This resort has everything you need to relax. Restaurants, shopping, swimming and spa. Great place to relax with a great view Rooms

Date: 3 months ago

Review №160

Rating: 5

My family and I enjoyed our stay. The room had a wonderful view. The pool was perfect, and not too hectic. And the location is really ideal, near many necessary or wanted places. Everyone, staff wose, that we encountered were polite and helpful. The bar inside, is a little much, but luckily there is a nice semi-quiet pool bar outside. Wine options werent great, but thats okay! It is not cheap, obviously, so dont come empty handed. The bird was cool too. They offer many activities for the families which was also nice. Would definitely return!

Date: 3 months ago

Review №161

Rating: 4

The staff is amiable and courteous. Its a nice resort.

Date: 3 months ago

Review №162

Rating: 5

Date: 3 months ago

Review №163

Rating: 5

We always love staying at the San Luis. The staff do a great job. Ideal location along the beach. Good atmosphere.

Date: 4 months ago

Review №164

Rating: 5

From the second we checked in, everything was great! The rooms were clean and comfortable. The staff made sure our needs were taken care of. Housekeeping even organized my daughter s stuffed animals in a really cute way!

Date: 4 months ago

Review №165

Rating: 5

Rooms: Really nice view from the room. Felt really safe on the property and room was really clean and relaxing. Nearby activities: We didnt really leave until check out. Safety: Felt like paradise.

Date: 4 months ago

Review №166

Rating: 5

Date: 4 months ago

Review №167

Rating: 4

Date: 4 months ago

Review №168

Rating: 1

Date: 4 months ago

Review №169

Rating: 5

Loved it a great get a way pool water a little to warm not very refreshing

Date: 4 months ago

Review №170

Rating: 5

Date: 4 months ago

Review №171

Rating: 4

We booked two rooms for our daughters graduation celebration and we were impressed from the moment we stepped foot in the hotel. We even found this adorable decoration to welcome us--our daughter loved it and felt super special. First class experience for sure! I would love to say that I wouldnt hesitate to stay here again, but there were two details that would make me rethink booking the San Luis Resort in the future: One was the bathroom door design. It is a barn door with a recessed finger space so you can slide it. Both my husband and I crunched our fingers in the door first time we used it because it doesnt stop in time. Your fingers stop it. We got used to that. The real flaw in the bathroom door is that it does not lock. If you are traveling with people who have the utmost respect for your privacy, thats cool, but if you have a family looking for opportunities to play jokes on you, you will not experience a single poo in peace while staying here. The second thing I found extremely disturbing was the macaw in a cage in the lobby thats been there since 1991. It is trapped by itself in there and every time you pass by, it is playing with the same bell, all day long. I think it long ago lost its mind. So, so sad to see.

Date: 4 months ago

Review №172

Rating: 3

Date: 4 months ago

Review №173

Rating: 4

Date: 4 months ago

Review №174

Rating: 3

I have stayed at this hotel prior to this stay, rooms were dated, but clean, and doors were in proper working order. This stay, the room is dated, and dirty, definitely not worth it. We found an earring by the tub, which lets me know the bathroom was not throughly cleaned. The bathroom door is hanging off the hinges, which is ridiculous for this establishment. The entire room is dusty , feels disgusting, had to wipe down, and clean the bathroom. I guess its a hit or miss with this hotel, shouldnt be for what the hotel tries to portray.

Date: 4 months ago

Review №175

Rating: 5

Date: 4 months ago

Review №176

Rating: 4

Date: 4 months ago

Review №177

Rating: 5

Date: 4 months ago

Review №178

Rating: 2

Tried to get a room, front desk clerk was rude and hung up on us before we could follow through with booking the reservation. For 600 dollars a night, youd expect the staff to be mildly pleasant. We stayed at Casa del Mar for half the cost and friendlier staff.

Date: 4 months ago

Review №179

Rating: 5

Date: 4 months ago

Review №180

Rating: 5

Date: 4 months ago

Review №181

Rating: 5

Date: 4 months ago

Review №182

Rating: 3

The booking went through a third party with many fees that were needed for one thing after another. We wanted a place that offered a washer and dryer in the rental since our stay would be for 6 days. When we arrived, there was no washer/dryer in the unit even though it was stated as such. There was no indication given otherwise, such as on site. After contacting the owner through Airbnb, it took several hours to hear from someone. They insisted this unit had the W/D, of which I had to send a picture to prove this wasnt the case. They offered compensation, but nothing came of it. The unit was beautiful with great views but was way overy priced with all the additional fees. Rooms: Small master bedroom, you need to side step your way on one side of the bed. Nearby activities: Lots of tourist activities to make everyone happy. Safety: We felt very safe Walkability: The beach across the street gives a wonderful place to walk and explore.

Date: 4 months ago

Review №183

Rating: 4

Date: 4 months ago

Review №184

Rating: 5

Date: 4 months ago

Review №185

Rating: 5

Rooms: Excelentes Nearby activities: Está la playa y también hay bares Safety: Es un lugar muy seguro y cuenta con valet Parking Walkability: Si Food and drinks: La comida está deliciosa y muy fresca Noteworthy details: Festejé mi cumpleaños

Date: 4 months ago

Review №186

Rating: 5

Location, location, #1. Rooms are too small for price...but the view is Amazing

Date: 4 months ago

Review №187

Rating: 5

Date: 4 months ago

Review №188

Rating: 5

Date: 4 months ago

Review №189

Rating: 5

Beautiful place. Recommend staying here if you come to area. Cost more but it will be worth it.

Date: 4 months ago

Review №190

Rating: 5

The San Luis is an incredible resort sitting on top of the 1900s Fort Crocket Foundation. The hotel has everything you need. Great restaurants, shops, beautiful views of the ocean, a heated pool and hot tub.. its a very well-rounded resort. We came in for our anniversary and enjoyed every minute here. The staff are fantastic and so is everything else. I will definitely be back and highly recommend it for anyone one a vacation or just getting away for a couple days. Rooms: Level 10 Club is the place to be if youre without kids and like quiter Spot. The rooms are well laid out. You have a nice couch, chair, e-tablet, amazing bathroom, and a classy theme to the floor. Walkability: With in a 40-minute walk to the pleasure pier, Nicks and the guides to the east. The only 5-minute walk to IHOP, laundrys, and the rain forrest cafe. Food and drinks: The drinks are the pool are good. They do get backed up ... very often.

Date: 4 months ago

Review №191

Rating: 5

Great spot and excelent services!

Date: 4 months ago

Review №192

Rating: 5

I recently stayed at the San Luis Resort in Galveston and had the most amazing experience. The service was top notch from Paul in hospitality, to Jowell the pool manager, and Anne at the front desk. I was so impressed with personable touch and attention to detail. The room was immaculate, the food was delicious and the drinks were cold. Thanks again to everyone that made the quick getaway a great time. Ill definitely be back!

Date: 4 months ago

Review №193

Rating: 3

I m not sure if it is every floor of the hotel, or just certain ones. But I couldn t sleep bc the music from the club downstairs is banging loudly until 2 AM. So if you want to sleep before then, you re out of luck. I m a pretty easy sleeper, not someone that has a hard time w that but it feels like I m IN the club. I would like a refund on this super noisy room that I m getting no sleep in, we will see what kind of luck I have getting one tomorrow :/ the front desk basically told me too bad, that I have to endure the music for 3 more hours.

Date: 4 months ago

Review №194

Rating: 5

Excellent beachfront views. Very comfortable room. Friendly staff

Date: 4 months ago

Review №195

Rating: 5

Such a gorgeous place to relax, unwind, and enjoy the beach. Just beautiful to me. Food and drinks are really great bit pricey but scrupulously delicious! Lol rooms are pricey too and no microwave but clean, well kept and stocked with supplies such coffee and water bottles, and all rooms face the beach. Staff is welcoming, personable, prompt to requests, and ready to resolve issues. Should you have any. Love love their customer service skils, so important to me! My go-to place in Galveston.

Date: 4 months ago

Review №196

Rating: 5

Very nice rooms! Love the atmosphere and location. Looking forward to a nice well needed weekend! Can t wait to see what Mother s Day weekend hold!!!

Date: 4 months ago

Review №197

Rating: 5

This place has one of the best restaurants in the area. I 100% think everyone should try this hidden gem. You dont need to stay in the hotel to try it but the hotel is also Grade A. The pool is awesome and so are the rooms. You can just walk across the street to go to the beach also. Cant beat it.

Date: 4 months ago

Review №198

Rating: 5

We are over the moon with gratitude for the San Luis Resort and the exceptional service provided by Stacey Mitchell! Our wedding experience at this resort was nothing short of extraordinary. From the moment we arrived, it was clear that the San Luis Resort runs like a well-oiled machine. Every detail, from the elegant decor to the impeccable service, was executed flawlessly. Our guests have been raving non-stop about the delicious food served at our reception, and they all left feeling incredibly satisfied. Stacey, in particular, went above and beyond to ensure that every aspect of our event was perfect. She handled all of our requests with ease and professionalism, making sure that we had a night to remember. The staff at the San Luis Resort truly made our wedding day an unforgettable experience. Their attention to detail, dedication, and exceptional service left a lasting impact on us and our guests. We cannot thank them enough for their contribution to our special day. Choosing the San Luis Resort and working with Stacey Mitchell was one of the best decisions we made, and we wholeheartedly recommend them to anyone looking for an extraordinary wedding experience. PS. Book the Villa! You wont regret it.

Date: 4 months ago

Review №199

Rating: 5

Date: 4 months ago

Review №200

Rating: 5

Date: 4 months ago