Arby's

Review №1

Rating: 4

It s been years since I last ate at Arby s, the last time was before I left Maryland back in 2021. The atmosphere is much better than the ones in Maryland and the food was honestly good. Plus, the coupons were actually useful and they do allow multiple coupons which is nice. The only minor issues I had were the lack of toilet paper in the bathrooms (which they did fix but they need to be a bit more consistent with it), and I honestly should of ordered the curly fries which I liked better. But from my personal experience it was one of the better Arby s I ve been to in years.

Date: 3 weeks ago

Review №2

Rating: 4

Nice location for this Arby s. The food was warm and served quickly. The gyro and the sandwiches are good. They should stop selling the sliders which is the worst. The curly fries tastes great. The overall atmosphere inside the restaurant is full and may require some lights. Also for coupons/offers, they provide less portion - like when there s a free gyro (with other purchase) - they just gave one line of meat specifically. Overall an average restaurant with average food.

Date: a month ago

Review №3

Rating: 1

They cant remember 3 items.. They suck , & only the potato cakes are my fav with my roast beef sandwich

Date: a month ago

Review №4

Rating: 4

Date: a month ago

Review №5

Rating: 1

My daughter came in for an interview and the manager hired her. Told her she would send her the paperwork via her email. Four days later no paperwork. She has been trying to call and the phone is constantly busy. Dont tell someone that they are hired and ghost them. Unethical, unprofessional and just rude. Not a positive image of Arbys

Date: a month ago

Review №6

Rating: 1

the WORST place i have ever eaten at! don t eat her ever!

Date: a month ago

Review №7

Rating: 5

Date: a month ago

Review №8

Rating: 4

Consistently good food

Date: 2 months ago

Review №9

Rating: 1

Food was okay but had to wait for 20 mins when there is no crowd on the drive thru.Also had a bad experience with a rude Asian woman who works in taking orders. She was unapologetic for long wait times of almost 20 minutes and when questioned the reason for long wait times, she shouted NOT to come here anymore if you dont like her service. Unbelievable, Are Arbys not recording or auditing the conversations and have no interest on what the customer experience is?

Date: 2 months ago

Review №10

Rating: 5

Pretty good. Good food.

Date: 3 months ago

Review №11

Rating: 5

I recommend the two for six chicken sandwich. its always reliable and a good value. restaurant is clean and the staff is friendly. service is fast.

Date: 3 months ago

Review №12

Rating: 1

This is what came inside the Arbys chicken wrap at this location. This is a fricken chicken nugget wrapped in a tortilla. This is $3.00??? Will never eat at this location again. This is as bad ad the chicken sandwich that was served to me a month ago that was flat as a pancake. Literally. The staff here obviously playing games with the food and the customers. Bad all around.

Date: 4 months ago

Review №13

Rating: 5

Just what I expected from Arbys. Same from every location. No surprises, which is good.

Date: 4 months ago

Review №14

Rating: 5

Gyro classic reminds me growing up in Detroit

Date: 4 months ago

Review №15

Rating: 5

I ve been coming to Arby s since I was a kid. This location did a great job keeping the experience and taste alive and true.

Date: 5 months ago

Review №16

Rating: 5

Date: 5 months ago

Review №17

Rating: 1

Date: 5 months ago

Review №18

Rating: 3

Didnt get my order correct, I recently went for two meals and an extra drink n extra sliders. Looked at my receipt and noticed I got charged for an extra drink. The worker at the counter took th3 order wrong and I wish they wouldve repeated back to me. I shouldve known when a customer before me stated these fries were suppose to be curly. I also got the wrong fries, all crinkle cut.

Date: 5 months ago

Review №19

Rating: 3

Dirty, smelly, run down

Date: 5 months ago

Review №20

Rating: 4

Date: 5 months ago

Review №21

Rating: 2

You do not get what you pay for! I use to love Arbys, but everytime I go there is less and less meat in the bun. This experience was by far one of the worst. The girl at the window had zero personality. She probably should have stayed home that day. The fries were cold, and the sandwich could have been a kids meal. Arbys sauce was great though. Do better Arbys!

Date: 5 months ago

Review №22

Rating: 4

Date: 5 months ago

Review №23

Rating: 5

Service was slow for the time we went. Its probably understaffed. The food was great as usual

Date: 6 months ago

Review №24

Rating: 2

I recently placed an order online and was pleased to find that my items were accurately prepared and ready for pickup upon my arrival. However, my experience was marred by the lack of acknowledgment upon entering the establishment. Despite being the only customer present, I waited for at least a minute without any greeting or acknowledgment from the staff. While the efficiency of order fulfillment was commendable, the absence of customer engagement left much to be desired.

Date: 6 months ago

Review №25

Rating: 5

Date: 7 months ago

Review №26

Rating: 5

Im not sure why this Arby s has such low ratings. I ve been here at least 4 times now and have never had a bad experience. We normally go through the drive thru and they person taking my order is always nice! The food is always fresh as well.

Date: 7 months ago

Review №27

Rating: 1

Ordered curly fries thru drive thru, cold and oily. Didnt have time to go back to ask for fresh hot ones. Why even give it like that in first place?!

Date: 8 months ago

Review №28

Rating: 1

Every single time I ve ordered from this store they have screwed up my order. Hire people that know how to read and maybe this won t be an issue!!!

Date: 8 months ago

Review №29

Rating: 1

Came through drive through with only one person in front of me and waited 10-15 minutes for just one sandwich. Finally get my classic beef and cheddar and there s no cheese or Arby s sauce on it. Then when I ask to fix it they give me one of their oldest sandwiches. I will never be coming back to this location or even an Arby s again in general.

Date: 8 months ago

Review №30

Rating: 5

Date: 8 months ago

Review №31

Rating: 5

My friend Rachelle is a massive fan and if she s a massive fan, I give this place 5 stars. We have the meats!

Date: 8 months ago

Review №32

Rating: 2

CHECK YOUR RECEIPT! Arby s is notorious for not charging you for what you wanted but not giving you what you wanted. Even worse, they get all the sizes wrong. If you don t hear me, ask me to repeat. When I am done ordering, repeat back to me. Nothing is worse than wanting a HALF POUND sandwich, a LARGE drink and LARGE fries then finding you were shorted the whole order but charged the full amount. Slow down and pay attention!

Date: 8 months ago

Review №33

Rating: 5

Wheelchair accessibility: Its accessible with wheelchair Food

Date: 8 months ago

Review №34

Rating: 4

Had quick service and the food was hot.

Date: 9 months ago

Review №35

Rating: 3

Broken intercom. Ordered at the window and had missing items in my order. Otherwise it was ok

Date: 9 months ago

Review №36

Rating: 2

Date: 9 months ago

Review №37

Rating: 5

Date: 10 months ago

Review №38

Rating: 5

This location is pretty awesome. Cheese is always nice and melty but not too much yumm

Date: 10 months ago

Review №39

Rating: 5

Great food and experience. A gentleman by the name TJ helped us and had a wonderful attitude. Hes a great asset to this place as someone with a positive attitude like his is very hard to come by these days. Easy 5 stars based on our experience alone.

Date: 10 months ago

Review №40

Rating: 4

Update: November 2023 It seems that many changes have been made here, and todays visit was exceptional. The inside of the restaurant was also spectacularly clean, and the service was fast and friendly at the counter. --------------- This review is a few days overdue due to the Christmas holiday, but I felt it was important to post about my experience with their customer service (or lack thereof...). I went to this location a few days before Christmas to order a meal and two drinks. I pulled up to the drive-thru and immediately was greeted by a young girl who sounded like she was annoyed with life. She actually sighed while saying, May I take your order? as though my visit was the worst inconvenience she had ever experienced. I started to tell her what I wanted and she cut me off halfway through my sentence and abruptly said, Hold on... . I waited another moment and then she said, Ok, now what did you want? . I told her again and when she asked what I wanted to drink with the meal, I ordered sweet tea. She immediately said they no longer had any sweet tea left, so I asked for Sprite. With great annoyance, she asked if I wanted anything else. I told her I would also like an UNsweet tea and she said they no longer had any of that left, either. Imagine that. This was an hour and a half before closing time, so I am not sure why there wasn t either one left. Before she could even get the sentence out about not having any unsweet tea left, either, a gruff male voice came over the speaker (presumably a manager?) and he very rudely screamed at me: Ma am, she JUST SAID THERE WAS NO MORE TEA LEFT! . Um, actually, she said there wasn t any SWEET tea left, but I digress. After being yelled at in the drive-thru, I simply said, Actually, never mind. & decided I would go elsewhere; at this point, they might have spit in my food! I would love to be able to review the actual food/drinks; however, I didn t even get that opportunity and I am not sure I want to try again in the future. I can understand a bad day, but there is never an excuse for yelling at a customer in the drive-thru. I don t typically have high expectations for a fast food restaurant, but having worked in a couple of them myself in my early years, I still know that customer service and attitude are important. In the future, if I am wanting a roast beef sandwich, I will seek an alternative restaurant. I hope that Arby s will have more concern in the future for treating customers kindly (and not being out of tea - this is the South, after all!).

Date: 10 months ago

Review №41

Rating: 4

Date: 10 months ago

Review №42

Rating: 1

$3 for a TINY chicken slider. Not even close to what it looks like on menu. Bread was hard and not fresh. Medium fries not full. Feels like I got scammed.

Date: 11 months ago

Review №43

Rating: 5

Date: 11 months ago

Review №44

Rating: 1

On Google Maps it states they re open till 10pm on Monday nights. Showed up at 9:09pm to the drive through and no one responded. Parked the car and Walked up to the door and the sign on the door states they re open till 10pm. Pulled on the handle and it was locked. Guess they close whenever they want. Go next door to WhatABurger instead. That s what we did.

Date: 11 months ago

Review №45

Rating: 2

Poor poor service and watched them serve dude someone elses food and let him take it away and then called it back for someone else.

Date: a year ago

Review №46

Rating: 4

Date: a year ago

Review №47

Rating: 4

The Jamocha shake is the hidden gem on the menu!

Date: a year ago

Review №48

Rating: 1

UPDATE: The Owner copy/pasted the reply below, then did NOTHING!! Looks like this is what the owner did on all the 1-star reviews. If the owner does NOT care about the customers why would the workers!! WORST service Ever!!!!! Worst service EVER from the drive-thru person. He was very short and unpleasant. I ordered 2 Gyros with sauce on the side. He charged me for 2 sauce-cups. I ordered a small curly fries ($2.29) the container barely had fries. I asked him how come the total was $13+, he repeated the order for me never motioning the extra charge for the sauce. He kept a frown on his face and never gave me a receipt. I had ordered water, he had it sitting on the counter inside and he was nowhere to be seen. The guy who handed me the food later gave me the water after I asked for it. There was NO other customers inline at the drive-thru besides me (around 6pm)!!! I had to ask for a receipt from the guy who handed me the food. It took a good few minutes for him to print it. Thats when I saw that he over charged me. What a horrible experience. Im Never going to this Preston location again!!!

Date: a year ago

Review №49

Rating: 1

Dissatisfied with customer service at the window. Also, In my opinion, the fish portions should be more for the price you pay. Guy at window took his time and drank his drink before accepting my payment. Having me wait on him! That is not customer service. Lack of professionalism and customer service etiquette.

Date: a year ago

Review №50

Rating: 5

Food

Date: a year ago

Review №51

Rating: 4

Date: a year ago

Review №52

Rating: 4

Date: a year ago

Review №53

Rating: 4

Date: a year ago

Review №54

Rating: 5

Date: a year ago

Review №55

Rating: 5

Date: a year ago

Review №56

Rating: 1

Horrible!! Had to wait in drive thru for 40 mins or longer. Will never come here again.

Date: a year ago

Review №57

Rating: 4

Date: a year ago

Review №58

Rating: 1

This location should just be closed waiting 15 minutes in a drive through is just unacceptable. They were open and I wasnt even being acknowledged!! The drive thru is set up if you go around the corner if someone is at the window you get stuck. The person behind me and I didnt chance it we backed out of the drive thru and left. Never to return again.

Date: a year ago

Review №59

Rating: 2

The Poor guy was doing the best he could. The oil needed to be changed. The food was as best it could be. The manager had only 2 team members and they were kids. Good try friend.

Date: a year ago

Review №60

Rating: 1

Very slow service at drive thru. Sandwiches are not cheap for fast food.

Date: a year ago

Review №61

Rating: 5

Date: a year ago

Review №62

Rating: 5

The floor was sticky and it was not as good as the last time I ate there.

Date: a year ago

Review №63

Rating: 5

Great place to visit and they recently have a 100 in their health department inspection

Date: a year ago

Review №64

Rating: 4

Date: a year ago

Review №65

Rating: 5

Date: a year ago

Review №66

Rating: 5

Date: a year ago

Review №67

Rating: 1

Horrendous experience. I am the general manager of a large family dining restaurant that does more than 2 million in sales a year. I came here and ordered my food which I admit came out in a fast manner. The issue is the employee who took my order didnt place my order correctly and I was charged for 3 cheese sauces which I asked for but only got 2 I asked them for my extra sauce when I asked they stated that I wasnt charged for it when I asked for my receipt for my purchase I was told by the manager I had to pay extra to get another cheese sauce but refused to show me my receipt. I have a problem with this... fist if one of my servers made a mistake placing an order I would have gone to the table apologize for their experience and compensate their entree to show that I cared about their experience. What I wouldnt do is essentially tell them that they cant prove they ordered what they ordered and tell them what you cant afford another dollar and make them feel like they dont matter. I wouldnt recommend this place to anyone based on my experience and I will certainly be contacting their corporate office with a complaint. Also food came out so fast for a reason it had been sitting in a warmer for a long time. It tastes terrible the mozzarella sticks have no cheese in them they were overcooked and hollowed out, and my fries were only fill part way and dry and stale. This meal cost me $30 for 2 fries, 2 sandwiches, and a large mozzarella stick and none of it was edible I threw it away and went and ordered food somewhere else. See photos!!

Date: a year ago

Review №68

Rating: 1

For a place that claims they have the meats, getting a sandwich that is a small dab of meat in the middle of an island of bread was not what I had in mind. Just sad compared to what they advertise, and pricey to boot.

Date: a year ago

Review №69

Rating: 5

Date: a year ago

Review №70

Rating: 1

Went there today ordered their burgers and a chicken sandwich and it took me only 10 minutes to get home from this location and food was cold cheese wasn t even melted the fries looked like it had soaked in grease and taste like I was eating grease will never go back to this location again after spending almost $35 on cold food at least the drinks was cold update as of December 26 I call corporate the same day when I placed the order because I ve tried calling the store multiple times and no answer so they gave me a option to get my money back and I said yes and as of today I haven t received anything from them I m so done with Arby s right now

Date: a year ago

Review №71

Rating: 5

Date: a year ago

Review №72

Rating: 1

Looks way understaffed, the fact is imagine waiting for 25 min for an online take out order at fast food restaurant , only person in lobby and 2-3 cars in lobby throughout !! With 2 sand which orders and a milk shake. :) I left without the order at the end

Date: a year ago

Review №73

Rating: 5

Delicious

Date: a year ago

Review №74

Rating: 5

The best Arbys and honestly fast food experience we ve had in a very long time! Very clean- great fresh food & wonderful customer service. Great job Arby s crew on Preston by hobby lobby.

Date: a year ago

Review №75

Rating: 1

Date: a year ago

Review №76

Rating: 5

Date: a year ago

Review №77

Rating: 5

Date: a year ago

Review №78

Rating: 1

Worst Arbys ever. Dry dry old bread, long slow lines. Only time ive ever returned fast food.

Date: a year ago

Review №79

Rating: 1

Walked in to pick up an order and no one said a word to me. They put the order on the pickup counter and still didn t say a word. I didn t know it was mine because there were items missing and they never called it out. I had to ask for the shakes for them to tell me the shake machines were broken. Awful awful.

Date: a year ago

Review №80

Rating: 5

This location in particular is the only location I will go to. The restaurant is so clean and the staff is SO nice!! They really all need a raise!

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 1

Fake prices in the drive, was quoted one price in the drive through and was told another price at the window to pay. Will never go back. Liars

Date: a year ago

Review №83

Rating: 5

Date: a year ago

Review №84

Rating: 5

I went through the drive-thru & Love the classic.

Date: a year ago

Review №85

Rating: 5

Date: a year ago

Review №86

Rating: 5

Remember Arbys sauce. Apply liberally.

Date: a year ago

Review №87

Rating: 5

Date: a year ago

Review №88

Rating: 4

PROs: Great food, very nice interior, manager wipes the tables herself; CON: The young lady working the drive thru and the front register needs to PUT AWAY HER DANG PHONE! Use your voice to greet the customer, and again to call out the order instead of letting it rot on the counter.

Date: a year ago

Review №89

Rating: 4

Great food as slwsys

Date: a year ago

Review №90

Rating: 4

Date: 2 years ago

Review №91

Rating: 4

Like Arbys. The night I went there. Service was very slow. Looked like no manager on shift. Ordered shakes only to find out at the drive through window that there was none. Not sure I got the correct refund for not getting drinks with our meal.

Date: 2 years ago

Review №92

Rating: 4

Food was good and fresh

Date: 2 years ago

Review №93

Rating: 5

Date: 2 years ago

Review №94

Rating: 3

Date: 2 years ago

Review №95

Rating: 1

They locked the door as I was walking 8:54 pm smh was going to be my first time trying it

Date: 2 years ago

Review №96

Rating: 4

Date: 2 years ago

Review №97

Rating: 5

Quick friendly service and I forgot arby and horsey sauce, the drive thru employee didnt, he asked before we drove off. This is how service should everywhere.

Date: 2 years ago

Review №98

Rating: 4

Date: 2 years ago

Review №99

Rating: 5

Half pound roast beef for the win. Extra crispy curly fries on point

Date: 2 years ago

Review №100

Rating: 3

The staff were in a massive rush and not helpful to me at all. I was literally the only customer there. Both sodas tasted really weird and off. The food was good though. The prices are getting crazy! It was $24 for just two meals!

Date: 2 years ago

Review №101

Rating: 3

Dead restaurants

Date: 2 years ago

Review №102

Rating: 5

Dining room was closed due to shortage of staff,however, employees instructed us to the drive thru where they went above and beyond to take care of us. Despite being short handed, the staff was in high spirits. FYI, this was the Forth of July!!

Date: 2 years ago

Review №103

Rating: 5

Date: 2 years ago

Review №104

Rating: 1

This is the worst Arby s I ve ever had. The fries were cold and the meat tasted like it had been sitting out all day.

Date: 2 years ago

Review №105

Rating: 1

You know, if the pita bread is all crumbly and hard, maybe just tell me you can t give me a gyro.

Date: 2 years ago

Review №106

Rating: 5

Date: 2 years ago

Review №107

Rating: 1

Tried the new wagyu steakhouse burger today at Arbys the one with the bacon and cheddar cheese. I gave it one star because it had to be the worst hamburger I have ever eaten in my life. As a matter of fact after taking three bites of it I took it back up to the counter and ask for my money back.

Date: 2 years ago

Review №108

Rating: 2

Not great service and food was so so.

Date: 2 years ago

Review №109

Rating: 5

Great food

Date: 2 years ago

Review №110

Rating: 1

Love Arbys but this location is straight garbage! Staff has the worst attitude ever...if they can even speaking english. I dunno...customer service job...might wanna be able to communicate with customers. Everyone plays dumb. Their hours say 10PM but they always close at 9PM. Im sure the franchise owner loves that on a Friday night they are closed at 9pm. Dont advertise a certain time a close a full hour before that. You close at 10 and clean up then. Not close at 9 and start cleaning up. All lights off on outside, drive thru board dark as night and the doors are locked. Woo! Happens all the time. Not sure if Ill ever waste my time TRYING to get food from their again. Not worth it honestly.

Date: 2 years ago

Review №111

Rating: 1

I ordered number 13 Greek gyro. This is what I get I know this is not the Greek gyro meat.

Date: 2 years ago

Review №112

Rating: 4

Ordered the new Wagyu burger to share with my wife. The order taker didnt have a good command of the English language. I ordered no lettuce on the burger and it came with lettuce. The burger was good in spite of this condition. Store was clean.

Date: 2 years ago

Review №113

Rating: 5

Very fast and extremely kind. Thank you!

Date: 2 years ago

Review №114

Rating: 1

Service at drive thru was a joke. You ask for a simple replacement and they act like they don t know how to make the adjustment. The rude tone was also there as well. I drove off and took my business elsewhere.

Date: 2 years ago

Review №115

Rating: 5

Perfect service clean sweet peopleGood customer service

Date: 2 years ago

Review №116

Rating: 1

If they didnt have the fried chicken filet for my sandwich they should have just said so. I didnt get what I ordered and the fries were overcooked. The employees were nice but shouldnt have just made whatever they wanted.

Date: 2 years ago

Review №117

Rating: 5

Date: 2 years ago

Review №118

Rating: 2

Are you sure you guys sure y all are open at 10am. Last time I went a 4 months ago. People was inside but didn t want to open the door. What a joke. Hopefully y all hired more professional people to open on time

Date: 2 years ago

Review №119

Rating: 1

The people working at this location need to be retrained, the guy taking the orders at the speaker said what would you like in a rude tone. When I pulled up to the window the person giving out the orders wasnt even in uniform and had headphones around his neck and didnt know what drinks were by the window and handed me party straws instead of straws that you should get from a fast food place. They were also out of receipt paper. Its like the people working tonight knew the service would not be good tonight and didnt want the customers complaining about it.

Date: 2 years ago

Review №120

Rating: 5

Date: 2 years ago

Review №121

Rating: 1

Date: 2 years ago

Review №122

Rating: 5

Love the sliders

Date: 2 years ago

Review №123

Rating: 4

Date: 2 years ago

Review №124

Rating: 1

Good luck getting what you ordered. There are so many negative things I could say about this restaurant but Im not going to waste my time on all of them because NO ONE cares. If you dont believe me just look at all of the one star reviews.

Date: 2 years ago

Review №125

Rating: 5

Date: 2 years ago

Review №126

Rating: 5

Date: 2 years ago

Review №127

Rating: 2

Date: 2 years ago

Review №128

Rating: 4

My Chicken Bacon Swiss sandwich had no bacon, but other than that everything was ok.

Date: 2 years ago

Review №129

Rating: 4

Guy in the drive thru was super sweet but they messed up our order.

Date: 2 years ago

Review №130

Rating: 2

Waited lime 12 minutes in drive thru your help was hugging each other when it was my time to get food and no pickles this Arbys always slow

Date: 2 years ago

Review №131

Rating: 4

Date: 2 years ago

Review №132

Rating: 2

They did great this time. Seems the service has been getting a bit better

Date: 2 years ago

Review №133

Rating: 1

Date: 2 years ago

Review №134

Rating: 2

I came here yesterday to try the $5 boneless wings deal & it was phenomenal. The fries were fresh & crispy, the best fries Ive ever had! The boneless wings were also fresh, and the hot honey bbq sauce was flavorful! *chefs kiss* The cashier lady couldnt bother to smile, she seemed like she hated her job. That may not be the case, its just an observation. The reason for the 2-star review was because my food tasted like it was sitting out, and it was lukewarm at best. Imagine tearing into your food & BAM, hard burnt edges on it. Nope. The fries were soggy, but still tasty. I wont stop visiting this establishment all together. Ill just return in the distant future.

Date: 2 years ago

Review №135

Rating: 4

French Fries were nice and hot and very tasty. Got the Ruben and it was also good. Wait time in drive through not so good.

Date: 2 years ago

Review №136

Rating: 1

I love Arby s! Always have since I was a kid. This Arby s is single-handedly the worst I ve ever visited. I just hope they close so they don t turn more people off to an otherwise good brand.

Date: 2 years ago

Review №137

Rating: 2

Everything was fine, the oder taker, the person who gave me my oder, my sliders were great, then when I arrived home and opened my turkey bacon ranch, I had No Bacon, to say the least, I was very disappointed and upset, I wanted to go back, but I had already started my movie, so I did not.

Date: 2 years ago

Review №138

Rating: 1

Horrible customer service.

Date: 2 years ago

Review №139

Rating: 1

The last three times Ive been through the drive through, they have left a sandwich out of the order. I dont know why we keep going back.

Date: 2 years ago

Review №140

Rating: 1

Chicken was not fully cooked!!

Date: 2 years ago

Review №141

Rating: 1

What a horrible customer service is bad enough that you drive all the way to come here just to find out they re only drive-through next you have to deal with the attitude of a rude and implied employees.

Date: 2 years ago

Review №142

Rating: 5

Food was fresh and hot. Great new crinkle fries

Date: 2 years ago

Review №143

Rating: 1

No cars in the drive thru on one of the busiest roads in frisco should have been my first clue this place was trash. Ordered a classic chicken sandwhich meal, which from the picture you can see is not what I got. What I did get however was bacon that looks like it came from under the oven, the chicken has been in the warming drawer for at least 4 hours it s hard as a rock and super dark I mean look at the pictures horrible I don t understand how these people have jobs, the girl at the window didn t speak a word, there was another guy on his phone at the window and someone sitting on the counter as well. Who hires these people? Called the customer service because I wasn t given a receipt and they can t give me a refund they sent it to the leadership team which judging by the locations health I don t see them doing much either , all said I lost 10 dollars and respect for arbys as a company.

Date: 2 years ago

Review №144

Rating: 2

Sucked

Date: 2 years ago

Review №145

Rating: 1

Double dipped old tenders..shame on you

Date: 2 years ago

Review №146

Rating: 4

Date: 2 years ago

Review №147

Rating: 1

Ordered a Chicken Sandwich but received a sandwich with over a cup of mayo. Absolutely disgusting.

Date: 2 years ago

Review №148

Rating: 1

Food was cold, fries were old, poor customer service. They are usually out of items on the menu. This was our worst experience so not likely to return.

Date: 2 years ago

Review №149

Rating: 1

No walk in services

Date: 2 years ago

Review №150

Rating: 3

You need to get help that speak english

Date: 2 years ago

Review №151

Rating: 1

Really disappointing. I pulled up to the speaker to order and there was a sign saying please be kind to the workers because they were short staffed. I was then told that they could only take cash. I pulled up to the window to get my food and there was a girl sitting on the counter inside and I watched her pick her nose and wipe it on her pants. I could also smell cigarette smoke coming out from inside the restaurant. Is there an adult that is supposed to be there to run this store? Is there an owner involved with this store? They dont seem to want to stay in business.

Date: 3 years ago

Review №152

Rating: 1

So slow...there were just a few customers but extremely slow.

Date: 3 years ago

Review №153

Rating: 1

Waiting in the drive through for 30 minutes. At 3pm on a Sunday.

Date: 3 years ago

Review №154

Rating: 1

I am sorry to say that I will not be going back to this location and I have been going to this Arby s for 12 years. I was there about a month ago and they were out of roast beef so I got some gyros instead. They comped the meal and was ok with it but still a little struck that there was no roast beef. Well tonight I decided to give it another try just to be told their systems were down and they are no longer serving. My conference in this location has tarnished Arby s reputation in my book. Good luck to anyone else who attempts to go here. They were always good in the past.

Date: 3 years ago

Review №155

Rating: 5

Too me overall they have really good food.

Date: 3 years ago

Review №156

Rating: 5

Ive never been a fan of their typical roast beef sandwich, but their newer menu items are great. Had the gyro & a Reuben.

Date: 3 years ago

Review №157

Rating: 5

The guy running the drive through was great! He was super friendly taking our ordering and made sure we had everything we ordered! Food was great to!

Date: 3 years ago

Review №158

Rating: 1

Stay away. No staff, no food, horrible service. Location needs to be closed for good

Date: 3 years ago

Review №159

Rating: 3

The food was subpar but the gentleman working the drive thru provided exceptional customer service.

Date: 3 years ago

Review №160

Rating: 1

Just came home from Arby s drive through. Huge disappointment from the amount of meat in my sandwiches, 80% of bread, 15% of meat, 5% of sauce. I d demand money back if I was getting those sandwiches while eating in restaurant. Shame on you Arby s! I won t be going back for a long time.

Date: 3 years ago

Review №161

Rating: 1

Whats goin on today ? Only 2 car waiting but I wait 15 min and wrong food received. I only order 2 Rostbeef slider and small $1 Cranck? Fried. I got this . And first he charge $7.58 I ask refund and other guy help him . And he ask me my order 4times. I really dnt understand how hard is that ?

Date: 3 years ago

Review №162

Rating: 2

I love Arby s. I only give this 2 stars because the man at the window with the dreads was very polite. But if it was for the food, I d give ZERO stars. This is the only location where my sandwich was ALL bread and a tiny bit of roast beef on the Classic. So disappointed and hungry

Date: 3 years ago

Review №163

Rating: 5

Date: 3 years ago

Review №164

Rating: 4

Date: 3 years ago

Review №165

Rating: 1

Just spent 20 minutes in the drive thru and left because guy at the window was rude at the zpeaker box and ignored me when I finally got there! Didnt want to eat what that guy was serving!!!

Date: 3 years ago

Review №166

Rating: 1

Full on food poisoning. Headed to the doctor tomorrow with my kiddo.

Date: 3 years ago

Review №167

Rating: 1

No one would answer at the drive thru. Went back after shopping. Someone answered but the explanation was weve stopped serving customers

Date: 3 years ago

Review №168

Rating: 1

I go to Arby s about once every 5 years to give them another try. This is why there s a line wrapped around Chik fil A and Whataburger. I ordered 2 wraps one was supposed to have bacon and one was supposed to have avocado. I don t know what I received but both looked like this. You have to look closely to find the meat. That should be Arby s slogan.

Date: 3 years ago

Review №169

Rating: 1

This place is gone DOWN. No ham at ALL. And can not sub the wheat bread for regulat bread. Can NOT get any subatutes on any item. I will take my business to another place.

Date: 3 years ago

Review №170

Rating: 1

This has been the second time I ve tried going to this location..they re out of roast beef for the roast beef sandwiches ?!? What the what?!! How?!

Date: 3 years ago

Review №171

Rating: 1

Date: 3 years ago

Review №172

Rating: 1

Closed early with no notes, unable to complete a favor

Date: 3 years ago

Review №173

Rating: 3

Ok but mgr should take a more active role with her young employees

Date: 3 years ago

Review №174

Rating: 4

Needed a quick bite for lunch. Arbys is consistent with their Reuben sandwich. Always plenty of corned beef and sour kraut with just enough thousand island. Its not too dry and not soggy like some other Reubans Ive had. It is a fast food joint though so you do have to properly temper your expectations for what you are getting. The classic roast beef with triple pepper sauce and a side of cheese will also always be consistent. Its not going to win awards, but when you need a quick bite it does hit the spot.

Date: 3 years ago

Review №175

Rating: 5

Good and easy fast food!

Date: 3 years ago

Review №176

Rating: 5

Drive thru was somewhat busy during the lunch hour, which is a good sign. Ordered with some nonstandard details and they got it right. Service was friendly and prompt. Food was fresh and delicious. Other locations are somewhat far away, so its good to know this one will not disappoint.

Date: 3 years ago

Review №177

Rating: 4

Date: 3 years ago

Review №178

Rating: 1

Frequent this place often. Had the Wort lunch today. Had a classic sandwich. My bun was disgusting and the roast beef had zero taste. My coke didn t even taste like coke. This location needs some attention from their corporate office!

Date: 3 years ago

Review №179

Rating: 5

They have the meats

Date: 3 years ago

Review №180

Rating: 1

Poor service...employees eating while they working and they say that they are out of just but everything we tried to order...

Date: 3 years ago

Review №181

Rating: 5

Flame

Date: 3 years ago

Review №182

Rating: 1

So today my fiancé went to Arby s off of Preston and he went inside and the area where they prepare the food was just nasty. Food all on the floor , trash everywhere, ant fries setting out on the counter not in the fridge. Not to mention he waited about 5 min before someone came to the front to take his order. I will not ever eat there again. Loss of appetite.

Date: 3 years ago

Review №183

Rating: 1

the worst Arbys ever, we have always enjoyed Arbys food & their service but this location had the absolute worst employee trying to take our order, putting it together, taking forever, the food was not the quality we have enjoyed at previous Arbys restaurants throughout the state. We were extremely disappointed and truly hope this is not a representation of were Arbys food and service is headed.

Date: 3 years ago

Review №184

Rating: 4

Date: 3 years ago

Review №185

Rating: 5

Date: 3 years ago

Review №186

Rating: 5

Date: 3 years ago

Review №187

Rating: 2

Date: 3 years ago

Review №188

Rating: 2

Store is messy, unorganized. Restroom was dirty. Food was greasy. Need some leadership/management at this location. Everything just seemed lazy, no pride in your work.

Date: 3 years ago

Review №189

Rating: 5

Date: 3 years ago

Review №190

Rating: 5

Friendly, fast, and fun crew members!

Date: 3 years ago

Review №191

Rating: 4

Date: 3 years ago

Review №192

Rating: 1

Very bad service. I received old and cold sandwiches.

Date: 3 years ago

Review №193

Rating: 1

3rd time to order from here. 3rd time incorrect order. I ordered a beef n cheedar combo @ 3:10pm today from the drive thru and received a stale sesame seed bun and roast beef that was not fresh. It wasnt even my order, again. Sooo very dissapointed in this location.

Date: 3 years ago

Review №194

Rating: 4

Timely service, no dine in yet

Date: 3 years ago

Review №195

Rating: 2

Pull into drive thru at noon on Sunday. No one there. Lights on, but no one there. Try to call, number not in service. Continual disappointment in service and quality.

Date: 3 years ago

Review №196

Rating: 3

Love 2 for $6 Spicy Greek Gyro.

Date: 3 years ago

Review №197

Rating: 5

Date: 3 years ago

Review №198

Rating: 1

Date: 3 years ago

Review №199

Rating: 2

I order a roast beef and cheddar. The cheese was a spot in the middle of the bread. Please do better next time.

Date: 3 years ago

Review №200

Rating: 4

Date: 3 years ago