Lowe's Home Improvement

Review №1

Rating: 5

Good service

Date: 6 days ago

Review №2

Rating: 1

Poorly managed store. They do not restock their specialty hardware.

Date: a week ago

Review №3

Rating: 1

So tired of Lowe s. I get a new propane tank, it s half full. I stand in the plumbing section for 15 min looking for a basic piece. Finally speak to someone just to get zero service and don t have it. Of course Home Depot has it, zero effort needed. Im done

Date: a week ago

Review №4

Rating: 5

Date: 2 weeks ago

Review №5

Rating: 5

Date: 2 weeks ago

Review №6

Rating: 1

The staff is unhelpful. They carry nothing that is needed for the homes in the area. Shelves are horribly stocked. I hate having to come here.

Date: 2 weeks ago

Review №7

Rating: 5

Love this place alll year esp the fall season

Date: 2 weeks ago

Review №8

Rating: 5

Date: 3 weeks ago

Review №9

Rating: 1

Found the wrong 2x4s still in the same bin after telling them about it 4 weeks ago. I also needed roofing today, but couldnt even get to the tar paper or drip edge because the employees staged orders and products to be stocked in front of it. I refuse to have to work to get to the materials I need to get work done, or waste time waiting for someone else to move it. To the point now where Lowes is making it hard for me to get the materials I need, so going to go elsewhere. Update 09/01/2024...tried Lowes again because it was close by. Needed some pickets that they had in stock but had none stocked in the bin. The pickets I needed were stacked up 8 ft high outside the lumber doors and bundled. A cashier tried to get people in lumber and other departments to help, but every employee he asked refused to help. This just reinforces that this store doesnt want your money....or at least my money anyways. If I could take away the one star I have to give, I would.

Date: a month ago

Review №10

Rating: 1

2shelves full of the same pots says$7.48. got one, the young cashier guy argued with me he has to see a pic of it when he can walk a few feet and look himself treated like a scammer. Horrible horrible customer service. Why dont you price things correctly before treating customers like they did something wrong?

Date: a month ago

Review №11

Rating: 5

Just left our Lowes and would like to recognize Clarence, Martina and Barrett! Over the top customer service! Felt like Royalty!! Thank you for all you do!!! The Raider Bakers-

Date: a month ago

Review №12

Rating: 5

This is a nice store. I drove from Lewisville to check it out looking for a plant. The selection was great. Purchased plants for my garden as well.

Date: a month ago

Review №13

Rating: 5

If you checkout in garden area. Service is fast and professional. If you checkout in the store, I appreciate the extra help needed. I can get the military input right, but can not get the hand scanner working. Love to shop there.

Date: a month ago

Review №14

Rating: 4

Date: a month ago

Review №15

Rating: 5

Martina is the sweetest lady I ve ever met . I watched a man come act completely rude to her and swear at her over a 5$ refund tgst he didn t have a receipt to., she handled it with grace and composure Lowe s is luckily to have her

Date: a month ago

Review №16

Rating: 5

Date: a month ago

Review №17

Rating: 5

I got a pink crepe mertle for my wife. She loved it great job Lowes. And thumbs up to the guy who helped me

Date: a month ago

Review №18

Rating: 4

Date: a month ago

Review №19

Rating: 5

Date: 2 months ago

Review №20

Rating: 5

Date: 2 months ago

Review №21

Rating: 5

Date: 2 months ago

Review №22

Rating: 5

Went to get paint products. The people were very noligable they got me fixed up

Date: 2 months ago

Review №23

Rating: 1

I had an extremely disappointing experience at this Lowes location. The store manager, Martina, and the customer support team are incredibly rude and unhelpful. I ordered a grill from Lowes website, but this store sent me a defective product with no packaging at all. The grill arrived with deep scratches, fingerprints, and a Lowes price sticker attached. When I called to exchange it for a new product, the staff and manager were not only rude but also ignorant of customer service. After being placed on hold multiple times, they still refused to exchange the product. To make matters worse, they scheduled a pickup for the defective grill on the next Tuesday without my approval. I strongly advise avoiding this store due to their poor service and lack of professionalism.

Date: 2 months ago

Review №24

Rating: 5

Date: 2 months ago

Review №25

Rating: 5

Date: 3 months ago

Review №26

Rating: 1

Poor service all around. Checkout assistant did not know how to process a propane tank exchange and then waited over 10 minutes after paying to actually get the new tank.

Date: 3 months ago

Review №27

Rating: 5

Maurice in gardening is the man.

Date: 3 months ago

Review №28

Rating: 1

You have kids that wanna do the kids workshop make sure you sign up before. We didnt and didnt know. My kids sat on the table ready to start. Just for me to tell they said no. Kids crying! Then my 5 years says lets go to HD instead. Teenagers working the workshop said yes go to HD, its alot better kinda laughing at my kid. Reported it and never got a apology.

Date: 3 months ago

Review №29

Rating: 4

Never a disappointment. Excellent store for a home owner

Date: 3 months ago

Review №30

Rating: 3

Lowes in Flower Mound is a decent option for home improvement needs, but it doesnt quite measure up to Home Depot. The store is well-organized and clean, and the staff are generally helpful, but the selection isnt as extensive as Id like. I often find myself having to go to Home Depot for items that Lowes doesnt carry. Prices are comparable between the two stores, but Home Depot often has better sales and promotions. Overall, Lowes is a decent option if its convenient, but if you have the time, I recommend checking out Home Depot for a wider selection and potentially better deals.

Date: 4 months ago

Review №31

Rating: 5

Date: 4 months ago

Review №32

Rating: 5

Looking for storage racks, this was interesting to accommodate the 27 gallon snap on lid containers. They also have a nice Craftsman rack that has solid shelf metal instead of the wire rack at a decent price. Pricing is competitive or lower than the Depot.

Date: 4 months ago

Review №33

Rating: 4

Neat and clean shop

Date: 4 months ago

Review №34

Rating: 5

Date: 4 months ago

Review №35

Rating: 5

Date: 4 months ago

Review №36

Rating: 1

Lowes lost me as a customer today. I bought the wrong water filter. They refused to exchange.

Date: 4 months ago

Review №37

Rating: 3

Takes an act of congress to get help..My person smelled like a still. I got a contact buzz just talking to him. That cant be safe..??

Date: 4 months ago

Review №38

Rating: 5

Something has changed at Lowe s! Jason from flooring and then Brian from tools spent gobs of their time helping me locate some tricky items. Jason even went above and beyond, and explained some of the processes in my job to me that would help make it easier. Go Lowe s!!!

Date: 4 months ago

Review №39

Rating: 5

Nacion the MOD, and Dee in returns was over the top on Customer Service last night. Explained my problem with my item. I didnt have my receipt, usually this can be an issue. However, they looked me up by my phone number, then my cc, they did their due diligence. Found my purchase and purchase date. Did my return, replaced the item. And I was on my way. That is Customer Service!!! When you have been in the Customer Service business like myself for over 35 years, and a Customer tells you. Ive been in the customer service business for ya da ya da ya da. I want so badly to say but cant. Anyone that has a job is in the Customer Service business . Its all in how you take care of your Customers. And Nacion, and Dee took care of me yesterday. Thank you for keeping me as repeat customer.

Date: 4 months ago

Review №40

Rating: 5

Lowes is the place for Military and vets to shop!! 10% off but so much easier than the way home depot makes you use their app. Clean, great team members, so nice and very helpful. All the home things you need.

Date: 4 months ago

Review №41

Rating: 5

Folks are always friendly at Lowe s

Date: 5 months ago

Review №42

Rating: 1

Date: 5 months ago

Review №43

Rating: 1

Do NOT go here. Store was so dirty, staff was rude as hell! Just needed a new part for our lawn mower. Roman, who is the assistant store manager told me to just find it myself because he didn t know what I needed. I will be taking actions further but wanted people to be aware this place is horrible! Will not be returning to this location.

Date: 5 months ago

Review №44

Rating: 2

I came for a new drill since mine was old and as I was checking out I smelt a whiff of some tequila from the cashier or at least someone near me! I was very disappointed anyone would go out like that or even work! Will not be back!! Do better!! Management needs to notice these things I will write to corporate!! Ps: I think his name started with a T. Trey if i believe

Date: 5 months ago

Review №45

Rating: 5

I was up there the other day and I heard slurs yelling from some kids in the gardening department but I was there for wood so I didn t really care but I ended up getting help from someone named Logan Launch or something like that and he was very helpful with a grand old helpful face (wife thought he was cute and so did I) but that s not the point. Very helpful on which type of wood I would need for my backyard and he rocked my world!!! Wish he would rock me but that s unprofessional. He then said have a good night sir and it really made me feel a certain way. Will be back!!

Date: 5 months ago

Review №46

Rating: 5

Date: 5 months ago

Review №47

Rating: 4

Very friendly staff. The gentleman that helped us was knowledgeable and saved us some money on our purchase. They actually had multiple cashiers, too.

Date: 5 months ago

Review №48

Rating: 5

Great place to get home improvement items

Date: 5 months ago

Review №49

Rating: 5

Date: 5 months ago

Review №50

Rating: 5

Date: 5 months ago

Review №51

Rating: 5

Always helpful and friendly.

Date: 5 months ago

Review №52

Rating: 5

Good place to get pretty flowers

Date: 5 months ago

Review №53

Rating: 5

Lowe s really helped me out today. I had a tricky situation to sort through and they worked out a solution that met my needs and was very fair. Martina called Manager Niel over and he worked through it with me to understand what I needed. It was a busy day, but they were still very attentive to my needs. Then, when purchasing some items, Rebecca G. was friendly and helpful in the checkout line. Grateful for the people who make my local Lowe s so great.

Date: 6 months ago

Review №54

Rating: 5

Michael today in the fan department was very helpful. I believe it said he had been there 12 years on his vest. Very knowledgeable, kind, and helpful. Appreciated his assistance with a smart lock and ceiling fan.

Date: 6 months ago

Review №55

Rating: 5

Lowe s always takes great care of Ace In The Hole Spray Foam, LLC. Rather we have crews in Highland Village, Denton or Louisville, Texas. Lowe s home improvement always has our back. We are fortunate to have them and proud to call them our 5 star, 1 stop shop along the way to any job site!

Date: 6 months ago

Review №56

Rating: 5

Date: 7 months ago

Review №57

Rating: 5

Date: 7 months ago

Review №58

Rating: 1

Signed a contract for just five replacement windows 50 WEEKS AGO and there is still no resolution. The whole episode has been farcical from the start - installers not showing up for appointments, items not at the store for contractor to pick up, incorrect window (not to code) installed, incorrect items supplied by Lowes to installer, another window installed that is faulty, screen missing on window, and so on. An email was sent to the store manager in July but he didnt even have the courtesy to respond. Today, the installer called to say they couldnt make todays appointment to re-install one of the windows. And zero communication from Lowes at all (again). We have spent thousands of dollars at Lowes Flower Mound over the years as local and loyal customers. Unfortunately, they just do not care. I WOULD HIGHLY RECOMMEND NOT USING THEIR INSTALLATION SERVICES!

Date: 7 months ago

Review №59

Rating: 5

Date: 7 months ago

Review №60

Rating: 1

Date: 7 months ago

Review №61

Rating: 1

Rebeca at the return desk is the rudest person!

Date: 7 months ago

Review №62

Rating: 4

Being a US Army veteran I enjoyed seeing my local Lowes honoring our armed forces with a display of each branch flag. Too bad they left out the OIRIGINAL armed force. The mighty US Army!! Just a disappointed observation

Date: 7 months ago

Review №63

Rating: 5

Date: 7 months ago

Review №64

Rating: 5

Greatest always great with great assistance. Had everything I needed. Really helpful.

Date: 7 months ago

Review №65

Rating: 1

No carts and the loader Jonathan sits on his phone all day not lifting a finger. The loader Steven always willing to help , cleans up and always walking around asking people if he can assist has been missed lately

Date: 7 months ago

Review №66

Rating: 4

Just needed some simple wooden blocks to life a bed, ended up meeting a very helpful employee named Joshua. A kind and funny man who helped us find what we needed and cut it for us without a fuss, good experience.

Date: 8 months ago

Review №67

Rating: 5

Date: 8 months ago

Review №68

Rating: 2

No one wants to help and when you ask they act annoyed

Date: 8 months ago

Review №69

Rating: 5

Date: 9 months ago

Review №70

Rating: 5

I hate Kobalt warranty, you have to go into the store and exchange which always turns into a whole thing. This store makes it better. Good people that try to take care of you. Thanks to Alma, Melanie, Jeff, and Wes for making this right.

Date: 9 months ago

Review №71

Rating: 4

Date: 9 months ago

Review №72

Rating: 5

Awesome place

Date: 9 months ago

Review №73

Rating: 1

Shopping carts filled with materials on aisles, I had to move 9 damage drywall sheets myself, just so I could get to a good sheet, out in covered parking by the entrance there were 2 wood pallets right by my front tire that I could see until I was already driving on them.

Date: 9 months ago

Review №74

Rating: 5

Outstanding

Date: 10 months ago

Review №75

Rating: 1

Better finish your home improvement project within 90 days, otherwise you cant return any unused items, even if you still have the original receipt. This is a terrible return policy, especially in todays contractor climate where many of them are scheduling 60-90 days in advance. I try to support brick and mortar businesses, but if they are going to start giving up on supporting their customers after 90 days, then whats the point. Extend your return policy out to 365 days just like you do for people who also use the Lowes store card. One shouldnt have to play the financial allegiance game just to receive equal treatment.

Date: 10 months ago

Review №76

Rating: 5

Date: 10 months ago

Review №77

Rating: 5

Excellent service

Date: 10 months ago

Review №78

Rating: 5

Date: 10 months ago

Review №79

Rating: 5

Date: 10 months ago

Review №80

Rating: 3

I ve been a Lowes CC holder for several years. I am always amazed at the disrespect many of the Flower Mound location associates exhibit to individuals they presume don t know anything about home improvement and or have no clue what they are needing. Which most of the time, I do know what I need. Although, I may need help finding it in the store. Also, again, many of the associates assume everyone who has served in the US Armed Services wants to be put on blast! Asking, Military of MyLowes? Then, there s the issue that comes after that, Do you have a military photo ID? If you are military, they want to make darn sure you re not lying for their 10% discount. My spouse turned in his Military ID! Learn what that means! Furthermore, I ve said to heck with the discount! It s just not worth the hassle. They almost act robotic in their customer care and check out practices. Not to mention the self-check out options as opposed to actually encountering a real person at a register. Not all Lowes locations are like this specific location. And, why I have stayed a Lowes CC holder. The Flower Mound location could be and ought to be managed better than what I and my family have experienced over the years. It s gotten to the point, I m seriously considering to switch to the other big box home improvement store.

Date: 10 months ago

Review №81

Rating: 1

Lowes has a new policy, no returns after 90 days, even with a receipt..

Date: 10 months ago

Review №82

Rating: 5

I have no idea what Im doing tools-wise. Im trying to build something and I just knew I needed a band saw, no idea what a band saw was. Lena in the tools section was so friendly, we had a good laugh about it. She showed me exactly what I needed, found exactly what I was looking for. Thanks!

Date: 10 months ago

Review №83

Rating: 5

Last night (a few minutes befire closing), we were helped by Ramon near the tile department. He was simply amazing. In a matter of minutes, he gave us beautiful ideas for a bathroom remodel that we have been struggling to make decisions about. I went back in today to get some additional items and saw him helping so many people. His friendly, helpful demeanor is so refreshing, and his knowledge of color/design truly saved my sanity. Thank you!

Date: 10 months ago

Review №84

Rating: 5

Thanks to Craig, who helped us get a new washer and a dryer for my Moms new home in Flower Mound. It was fast and friendly service, we left 20 minutes after arriving.

Date: 11 months ago

Review №85

Rating: 5

Date: 11 months ago

Review №86

Rating: 1

Ordered a dishwasher on 10/15, that was in stock, for installation and was assured that I would have a phone call within 48 hours to schedule install. It took three phone calls on my part to get the install scheduled for 10/23. On day of installation, I received a phone call that the dishwasher could not be located and the installation would need to be rescheduled with a call promised within 48 hours (by Wednesday) as to when that would be. Completely unacceptable! I am cancelling this ordered. Installation team / contract needs to be replaced!

Date: 11 months ago

Review №87

Rating: 5

Date: 11 months ago

Review №88

Rating: 5

Lowes is great!

Date: 11 months ago

Review №89

Rating: 2

Very disappointing and frustrating! The store is fine, but their Professional Installers are anything but professional. They didnt reach out when my item was delivered for 2 days. I had to call the help line to figure out why, but there were no apologies or excuses for the delay. They eventually called but didnt leave a message to let me know who they were. The burden to schedule an install is entirely on the customer because they couldnt care less.

Date: 11 months ago

Review №90

Rating: 5

Date: 11 months ago

Review №91

Rating: 1

Ok... so now we have to complete self checkout. No worries... but we are also responsible for correcting price errors. Very frustrating to have to do both jobs now. They should bring back the scan guarantee... if it scan the incorrect price you get the item free. Bet they would fix their sh!t then.

Date: 11 months ago

Review №92

Rating: 1

If you like seeing homeless people charging their electronics using Lowes plugs, this is the place for you. Employees dont care and apparently dont call police to have them criminally trespassed. Still no checkers available either, only automated. Expect more from Flower Mound businesses.

Date: a year ago

Review №93

Rating: 3

Date: a year ago

Review №94

Rating: 1

I don t think I ve ever been to a lowes or Home Depot where the workers are so hands off and not helpful I watched two girls struggled to get an item in their car and multiple workers walked by and not one offered to help them

Date: a year ago

Review №95

Rating: 1

The worker in the camo vest needs to learn some manners he extremely rude and needs to understand when people are on the phone to go up and interrupt them and start talking to them without them seeking out help is not appropriate He then tried to tell me not to purchase something because of fines and the issues i would get from the item then tried to suggest items i did not want, he seemed to get mad when i decided to get the item i wanted anyways He needs more training

Date: a year ago

Review №96

Rating: 5

Always has what I need for my project

Date: a year ago

Review №97

Rating: 1

Cashier in lawn and garden department was terrible! Hardly any verbal contact at all didn t even say thank you and have a good day! Terrible customer service

Date: a year ago

Review №98

Rating: 3

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 2

Could not find what I went after. Shelves were in disarray. Product not where it was supposed to be. Sales associates no help. Left without going what I went after.

Date: a year ago

Review №101

Rating: 5

Date: a year ago

Review №102

Rating: 5

This is my favorite Lowes location. Its in an above average strip mall with ample parking. It could be nicer if there were more trees in the parking lot for shade but thats my only complaint. The store layout is typical for a big box hardware store so stuff is fairly easy to find. There can be a wait to checkout but usually its short. I like that theres a separate entrance for returns so theres no interference with other shoppers entering the store.

Date: a year ago

Review №103

Rating: 5

Got what i needed without a problem yes

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 5

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 5

Date: a year ago

Review №108

Rating: 4

Found my backing rod here

Date: a year ago

Review №109

Rating: 5

Date: a year ago

Review №110

Rating: 4

Date: a year ago

Review №111

Rating: 5

Date: a year ago

Review №112

Rating: 5

Great store. The only issue is with the self checkouts. They never have enough employees to have all eight registers open. Usually, there are only four with two out of order. Plus, they rarely have one open that can take cash.

Date: a year ago

Review №113

Rating: 1

Every time I try to call the store they will answer and hang up immediately, horrible customer service.

Date: a year ago

Review №114

Rating: 2

Not for anyone who knows what they need unhelpful staff who know it all I ll go to the depot when I can

Date: a year ago

Review №115

Rating: 5

I ve been wanting to buy new cabinets for our kitchen. It seems like the folks at Lowe s in our hometown don t seem as friendly and helpful as the ones here at the Lowe s in Flower Mound. Marc, the associate working in the cabinet area, was super helpful. He was very knowledgeable about the products and gave us lots of different ideas and options. He suggested how to get us started and seemed genuinely interested and excited for our project. I will definitely be returning to this Lowe s for help with my next projects.

Date: a year ago

Review №116

Rating: 1

After having a gallon of paint explode in my car, I went to the store to share my complaints and to get my money back. Thinking I would be apologized too and refunded a manager made it more difficult. I went into the store to share my complaint about the manager to the store supervisor to hear the supervisor told me I m acting the way I described her. The disgust this brought to my stomach, that a 60 year old store supervisor would tell me, a teenage customer. In the years I have worked customer service I have never heard a client nor employee speak so wrongly to someone. I have contacted corporate and will make sure to cancel my Lowe s credit card and go to Home Depot.

Date: a year ago

Review №117

Rating: 2

12 people with carts of lumber waiting to che k out at register 2. Its 1230 on a Saturday. Where are the checkout peoe?

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 5

Best store

Date: a year ago

Review №120

Rating: 1

I cant believe they put rainbow pots out next to the American flag pots! Will never go back!

Date: a year ago

Review №121

Rating: 5

We love Lowes great selection awesome staff and great prices!

Date: a year ago

Review №122

Rating: 5

Date: a year ago

Review №123

Rating: 5

Excellent place to buy material and tools for your various jobs

Date: a year ago

Review №124

Rating: 5

Date: a year ago

Review №125

Rating: 5

Good place

Date: a year ago

Review №126

Rating: 4

Date: a year ago

Review №127

Rating: 4

Lowe s is a staple. Like most people, I choose Lowe s or Home Depot mostly due to distance unless I m shopping for more planting or interior decorating because Lowe s focuses more in that area compared to Home Depot s construction-centric approach. As usual, Lowe s has highly competitive pricing even compared to Amazon, which makes same day purchases easy.

Date: a year ago

Review №128

Rating: 4

Date: a year ago

Review №129

Rating: 5

Nice big place as usual.

Date: a year ago

Review №130

Rating: 5

Date: a year ago

Review №131

Rating: 4

Date: a year ago

Review №132

Rating: 5

Date: a year ago

Review №133

Rating: 5

Great place to get appliance and plants. I am never disappointed. Negative hard to find help but they are getting better.

Date: a year ago

Review №134

Rating: 5

Large hardware store. It has almost everything you need to build or remodel a home.

Date: a year ago

Review №135

Rating: 1

Can you hire people with some personality and not just a pulse?

Date: a year ago

Review №136

Rating: 4

Date: a year ago

Review №137

Rating: 5

Found what I was looking for

Date: a year ago

Review №138

Rating: 1

Blonde hair lady working at rhe self check out is down right RUDE!! Shes always loud and not customer friendly. She needs some training on the customer service experience I can shop at Home Depot and get better service

Date: a year ago

Review №139

Rating: 4

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 5

Great location, has everything you need. The garden section is great with a wide variety of options.

Date: a year ago

Review №142

Rating: 5

Date: a year ago

Review №143

Rating: 4

The Flower Mound location always has very helpful associates! The only issue is that the specialty departments such as windows only has a few people trained to help so when they aren t there you are out of luck!

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 5

We visited the garden center, I have fairly high anxiety in busy places, but the person we spoke to regarding plants was great. He was cordial, knowledgeable, and enthusiastic about helping.

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 1

Skylan looks dirty and I saw lice in her wig

Date: a year ago

Review №148

Rating: 5

Always a good experience here!

Date: a year ago

Review №149

Rating: 4

Lots of plants to choose from today.

Date: a year ago

Review №150

Rating: 3

I always have a hard time finding assistance. Need more employees on the floor. Go to The Home Depot for an example of good customer service! U ship both more than once a week and I much prefer Home Depot

Date: a year ago

Review №151

Rating: 5

We appreciate your help!

Date: a year ago

Review №152

Rating: 4

Got ask for help twice. Was able to try to find someone. Otherwise ignored.

Date: a year ago

Review №153

Rating: 5

The best place ever.

Date: a year ago

Review №154

Rating: 5

Date: a year ago

Review №155

Rating: 5

Nice store. One of the better ones in the chain. At least its clean and the aisles arent cluttered yet.

Date: a year ago

Review №156

Rating: 1

Bought a dishwasher 10 days ago and they said that they would contact me about installation. Called today, got transferred 3 times, listened to about 2 minutes of a phone ringing before it hung up on me.

Date: a year ago

Review №157

Rating: 5

Date: a year ago

Review №158

Rating: 1

I was shopping with my mother in the garden center and she had 2 items in the basket and I had 4 items. We pushed the basket to the register and the cashier Kris came around and immediately started scanning. My polite mother said to her that only 2 of the items were hers and the rest were mine as she was already scanning things.The woman sighed and rolled her eyes. Ok, I let this one go. Then my mother said my husband is military and the woman literally threw her head back, rolled her eyes again, and sighed again as if she was so put out. I picked up my things and told her I was going inside to pay since we were being such a huge inconvenience for her. I went to the customer service counter to pay. The young lady working inside was very polite as I told her what happened. I m not one to normally complain but that woman s behavior was ridiculous. I did go back in to the garden area so I could see her name tag and I told her I did not appreciate her rolling her eyes at us. She was argumentative and said you got mad at me first . I just walked away.

Date: a year ago

Review №159

Rating: 5

Date: a year ago

Review №160

Rating: 5

I wanted to purchase some decomposed granite and encountered the most helpful and pleasant sales associate. Not only did he advise me as to how much to buy but he carried it from the back of the store to my truck. Thank you to Hunter, the associate.

Date: a year ago

Review №161

Rating: 5

Date: a year ago

Review №162

Rating: 4

Date: a year ago

Review №163

Rating: 5

Date: a year ago

Review №164

Rating: 1

Placed an online order and was told it would be ready within 30 min. I called back and no one answered. Proceeded to go inside and there were four people at the customer service counter just standing there while the guy who was supposed to fulfill my order told me he was in the break room and was going to get my order in a minute. The lady who I spoke with had zero personality and seemed as if she was high. Terrible service and lack of good leadership if any here.

Date: a year ago

Review №165

Rating: 5

Theyre so nice and helpful!!! Thanks

Date: a year ago

Review №166

Rating: 2

Lowe s measured my floors yesterday for new flooring. I received a call with an estimate for a lot more than what the salesman and I talked about. I drove to the store and the salesman was at lunch. Claudia, in the floor department, was about to get off but was kind enough to go through the estimate line item by item with me. Underlayment was included in the price but I didn t need that. The floor has the pad attached. Once that was removed plus the 5% discount on materials for using a Lowe s card the price was where it was supposed to be. Claudia gets 5 stars because she stayed after and helped me. Lowe s gets 2 stars because they just called and said the floor is back ordered and the issue with the quote!!!!

Date: a year ago

Review №167

Rating: 5

I pass the Lowe s by my house to come to this one because Jasmine is the BEST!!! She answers my questions she also walks me to the items I m looking for. This is what I call customer service!

Date: a year ago

Review №168

Rating: 5

Tyra at the appliances department was very helpful. She did what Samsung couldn t do for me for over 4 months! She was caring enough to go back to the storage to find out that they had the refrigerator that I wanted in stock where the system said that there was none. Tyra got as excited as I was to find the fridge. I placed the order right then and got it delivered and installed in less than a week. Thank you, thank you, thank you.

Date: a year ago

Review №169

Rating: 5

Heading home from Lowes with my problem solved, thanks to Christina at the service desk at the Flower Mound location. I had made 3 calls and 2 visits to the store to exchange a broken vanity top. I was told I had to bring the entire cabinet back the night before, which was alot of work but we did She asked some questions, did some troubleshooting and some research, and was able to find a replacement top in store vs us having to return the entire thing and order another one and wait 3 more weeks to get it in. She did something any of the other 3 people I spoke with could have done, but didnt! I appreciate her going to extra mile to get us taken care of!

Date: a year ago

Review №170

Rating: 5

Date: a year ago

Review №171

Rating: 5

Date: a year ago

Review №172

Rating: 4

Date: a year ago

Review №173

Rating: 5

Date: a year ago

Review №174

Rating: 5

These guys know they stuff. Looked for toilets, seriously the guy took us through everything. Thats awesome

Date: a year ago

Review №175

Rating: 1

Got nothing against shopping in store. We shopped for new doors at Lowes and paid for the doors and install in advance. When our scheduled install day finally approached (1+ months later) Lowes didnt have our door in stock that wed already paid for. Took another month to reschedule. During the whole process I had to call Lowes to find out what happened. I was promised phone calls and explanations by the manager, but never received them. Wont use this Lowes again for any installation services. Further, when we finally did get the install, the trim pieces had dents and nicks in them. Poorly done Lowes.

Date: a year ago

Review №176

Rating: 3

Date: a year ago

Review №177

Rating: 2

Date: a year ago

Review №178

Rating: 1

Purchased 8 bags of mulch on 12/9/22 at the Flower Mound , TX location . The cashier called twice for assistance to load. No one ever came so I ask for scissors to open up the new palette of mulch as it was shrink wrapped . There was a male employee that saw me several times trying to load my vehicle and never tried to offer any assistance when I asked the cashier about him helping me. I was told he was the loader I just thought any employee could offer assistance . Team Work Makes the Dream Work Lowes. A little disappointed it the customer service today.

Date: a year ago

Review №179

Rating: 5

Date: a year ago

Review №180

Rating: 4

Date: a year ago

Review №181

Rating: 1

Rude staff with 0 care for the customer. I am taking my business to Home Depot.

Date: a year ago

Review №182

Rating: 5

Date: a year ago

Review №183

Rating: 4

Date: a year ago

Review №184

Rating: 1

Trying to get new counter tops, they guy that was working that day, was busy, he told me he would be right with me. So I went to get the other things I needed. When I went back to that department, he was finishing up with the same other customer. As I watched for him to come help me, he went to talk to another person instead of helping me. I pushed the help button again and along came two other employees. I informed them how long I was waiting for help. They did give me some information I needed, and went to get the employee for that department. He finally came to help me. He tried to find a contractor to come measure my counter tops for the perfect fit, but no one was available. So he asked me to email him the measurements and assured me that he would place the order. Well I did what he asked and I have never heard back from him! I am taking my business somewhere else! How can you make it up to me? I get all my home projects stuff here. But since this happened I have been going elsewhere. This is the first time Ive ever had this kind of issue here.

Date: a year ago

Review №185

Rating: 5

Date: a year ago

Review №186

Rating: 5

Like the selection. Sometimes its hard to find someone to help you. However, when you do find someone, they are always super nice and very helpful. We have purchased ceiling fans, a dishwasher, various toilet parts and assorted hardware and cleaning products. We have been pleased with the quality of everything we have purchased. We prefer Lowes to Home Depot. Our experience with Home Depit has not been terrible but we prefer the customer service at Lowes.

Date: a year ago

Review №187

Rating: 2

Plant clearance section in flower mound is pathetic! I was informed by a staff member that Lowes would rather just dispose of the plants than offer a better deal than clearance price even with half dead plants! In addition, F.M lowes is behind on clearance pricing compared to Lewisville on the same exact plants! When I pointed this out to a staff member, I was told to go to Lewisville instead hmmmm, rude!

Date: a year ago

Review №188

Rating: 5

Date: a year ago

Review №189

Rating: 2

We wont do any more special orders at this store. We get the phone call letting us know its in and to pick it up at the order desk. We go in a couple of days later to get our order and they cant find it. Some one in the back will bring up for us. We wait thirty minutes or more and nothing happens. We had an appointment to get to and will have to go back and try again. The folks working there are super, but the ordering process leaves a lot to be desired. We will try another store next time.

Date: a year ago

Review №190

Rating: 4

Date: a year ago

Review №191

Rating: 3

Seems a bit pricey.

Date: a year ago

Review №192

Rating: 5

Kathy ( no . department ),Patricia ( home decor) doors and window department who answered my call either by accident or to solve my situation . Very nice of them to be concerned and try ! Being passionate over the phone with frustrated customers is not easy ( although I wasn t one of them :) ! More power to you guys! Thanks again!

Date: a year ago

Review №193

Rating: 1

Dealing with this location has been nothing but difficult. When I call, no one answers the phone. I get re-routed and placed on hold, then hung up on. I would NOT recommend their assembly service. We purchased furniture and assembly. It took over a month to have it delivered without being assembled. I called and got attitude from some male staff saying they dont send people out for delivery. Eventually he admitted that they messed up and should have assembled it BEFORE delivery. He was rude and acted like this was my fault some how? When the furniture was finally delivered, a chair was delivered broken.Im constantly on their phones waiting with no answer. I complained to their corporate office and will complain again. Its not even worth dealing with them - i cant tell you how many hours Ive wasted on the phone with them trying to get in touch with someone or someone who could help!

Date: a year ago

Review №194

Rating: 4

Join here for monthly kids workshops!

Date: a year ago

Review №195

Rating: 5

Hats off to Kevin in the plumbing department. They are really understaffed today, but he told me the part I needed, told me where to find it, and came by the department to make sure I had the correct part. Tough times these days in retail, but Lowes came through for me big time today.

Date: a year ago

Review №196

Rating: 4

Only thing that bothers me is the carts waiting for customers to pick up are always blocking the isles. Should always at least be able to walk thru every isles.

Date: 2 years ago

Review №197

Rating: 5

Fast, friendly service!

Date: 2 years ago

Review №198

Rating: 5

Good service

Date: 2 years ago

Review №199

Rating: 1

This place is horrible! Just moved here and been there twice. No one cares! The first trip I waited 20 mins to get someone to help me after asking for help, each time they page someone to that area but no one comes. After 3 pages someone finally shows up. Most recent trip (2nd trip) I was buying particle board to floor my attic. After gathering up all of the particle board and placing it on the cart i proceed back to the saw. There are no employees anywhere to be found. So i walk to the and have them page someone.No one shows up.So I walked up to the front again and asked again to have someone paged to the saw. Again no one ever comes. So the 3rd time I walk up to the front and asked for a manager. He comes out and tells me that person is out to lunch. First off couldnt believe he told me that. No one is cross trained? No one covers for anyone when they go to lunch? So I asked him if he could help me. So we proceed to walk back to the saw but he tells me on the way that he doesnt think its working. Really so he knew the person that worked that area was out to lunch and he knew the saw didnt work but continued to let me wait? When we get there he looks at it and tells me it doesnt work. So all this time (now 35 mins) at the store not only did no one come but the manager (Jeremy) knew the person was on lunch and knew the saw didnt work but was okay with me waiting anyway. So dissapointed in the lack of empathy! Dont waste your time here. No one cares and it always starts at the top!!!

Date: 2 years ago

Review №200

Rating: 5

Date: 2 years ago