Staples

Review №1

Rating: 5

Friendly & great customer support! Thanks

Date: a week ago

Review №2

Rating: 5

Whenever I go in a nice atmosphere & helpful folks. Wanted to do a return to Amazon. I guess its easy if you know steps 1,2 & 3. Zachary was such a great help, he made my visit!

Date: 2 weeks ago

Review №3

Rating: 5

Very good customer service and has a lot more variety office items!

Date: a month ago

Review №4

Rating: 5

2 for 1 STAPLES. my Free Amazon drop off but my go to for office and home needs using the 15% from my Amazon returns.

Date: a month ago

Review №5

Rating: 1

The staff at this location are the rudest people I have ever dealt with. If I can give no stars or minus stars I would. The store is always messy and the people are grumpy. Avoid them at all cost.

Date: a month ago

Review №6

Rating: 5

Amazon return super easy and simple

Date: a month ago

Review №7

Rating: 5

I only went inside to return an item for Amazon and the guy working that desk was lovely. He acknowledged my presence when I walked up and let me know hed be right with me. Thats always better than just ignoring the customer until youre done. Appreciate you!

Date: 2 months ago

Review №8

Rating: 5

Very fast service

Date: 2 months ago

Review №9

Rating: 5

The store is always clean, and the staff is consistently friendly. They offer a great selection and competitive prices.

Date: 2 months ago

Review №10

Rating: 1

I was told that my print order will be cancelled because of copyright issue. Despite explaining in several ways that what Im printing pictures of are fully allowed(aka legal) by the company that makes the content, and that clearly from the order I put in that there is ZERO possibility of me utilizing the prints for counterfeit in anyway, the manager still insist its a copyright issue without ever explaining exactly what the concern is which means they can use this excuse on almost anything. A total waste of my time. If I wanted to print a picture of the Mona Lisa, is that a copyright issue? your afraid Im gonna use it to sell counterfeits? Are you going through everyones print documents to look at all the pictures and assessing copyright issues in this manner as well? ridiculous negligent policy, which makes me wonder what other negligent things exist at Staples.

Date: 3 months ago

Review №11

Rating: 5

Every time that we have visited your store, we encountered only friendly customer service representatives. The store has been neat & clean. If I could not find the product, they were always eager to help.

Date: 3 months ago

Review №12

Rating: 5

Fast for Amazon returns!

Date: 3 months ago

Review №13

Rating: 5

Amazing team here. Even though the Amazon part of the business destroys their conversion, it s great to see folks that still try and not give up. I will always come to this staples in Euless Tx. Keep up the awesome job guys!

Date: 3 months ago

Review №14

Rating: 5

Date: 3 months ago

Review №15

Rating: 5

Date: 4 months ago

Review №16

Rating: 5

Always love to return things for amazon here. But good job hiring Zachary who helped me today! Great personality and work ethic

Date: 8 months ago

Review №17

Rating: 5

Just called this location, and Tracy picked up. She was absolutely delightful! She was able to answer all my questions promptly and was so nice!

Date: 8 months ago

Review №18

Rating: 5

Was just in printing something as a gift for a friend (12/27/23 - helped by a curly haired guy and a girl named Christy - maybe?!). They were helpful in getting it formatted and printed but I somehow managed to bend the print somewhere between leaving staples and my front door! Went straight back and they reprinted it for me with no charge and were really kind about it! Great and friendly customer service and I m very grateful!

Date: 9 months ago

Review №19

Rating: 3

Review of the company and not the individual store. I needed same day prints. While I was creating my order (online) they changed their cutoff time for same-day pickup to be earlier. So, I was unable to get same-day prints from Staples. Life happens, and it turned out I needed to print materials earlier than was originally planned. Life happens, and a business changed their hours for a specific service. I will be taking my business elsewhere.

Date: 9 months ago

Review №20

Rating: 5

Wonderful service! The manager, John, is extremely helpful and genuinely friendly. Please get all your office supplies and anything else from them!

Date: 10 months ago

Review №21

Rating: 5

Gaby quickly took my order in and recommended the best way to print my project. She called me as soon as it was finished which was a lot quicker than I expected.

Date: 11 months ago

Review №22

Rating: 5

Date: 11 months ago

Review №23

Rating: 5

Thanks to Kristyn. You saved 1000 business cards from getting messed up. Thanks for the follow up call and the correction with design.

Date: 11 months ago

Review №24

Rating: 2

Went in to print documents I needed since I could not print from home. The boy in the printing department directed me to a computer to print from, but it was locked. For several minutes he been going back and forth with someone via radio to unlock it, at which point, I just decided to leave after that time. If a manager was in the building, why were they not on their way up to the front as opposed to being on the radio and telling me to just hold on for several minutes? Furthermore, if you re going to have employees working in that department, shouldn t they need to be able to know how to access those computers that way their customers can use them. Otherwise, why have them to work in that department? Furthermore, the boy working in that department was not dressed properly for his job. Skinny jeans rolled up past the knees are not proper work attire. Poorly organized and highly unprofessional.

Date: 11 months ago

Review №25

Rating: 5

Date: a year ago

Review №26

Rating: 5

I go here on a regular basis and Im always treated with respect, helped by polite and very helpful employees, and the store is well equipped and maintained. Ive had many great shopping experiences here and Ill continue to shop here.

Date: a year ago

Review №27

Rating: 1

Online shopping experience was just the worst. And you wonder why all the big box stores are closing! Im done with Staples! Amazon here I come, again!

Date: a year ago

Review №28

Rating: 3

Almost all the lights of the store were off, which was really dark. The price of the ink for my Epson printer was + $20 more expensive than on Amazon. So we ordered it on Amazon, and they would deliver today before 2:00 pm

Date: a year ago

Review №29

Rating: 5

Great for Computer supplies and much more. Good service

Date: a year ago

Review №30

Rating: 5

I went in for a return to Amazon since it was at a convenient location for me on a day for errands and was in and out in less than 5 minutes! Was given a coupon for using their service there too which is a good incentive to shop there, and the store had a great layout too with ease of moving through the aisles.

Date: a year ago

Review №31

Rating: 5

I came to the Euless Staples today because the store close to my home did not have the printer cartridge that I needed. Shamyl was the cashier who checked ne out. He was so helpful, knowledgeable, and professional I will be driving the extra miles to come to this store in the future. Blessings to Shamyl.

Date: a year ago

Review №32

Rating: 5

Date: 2 years ago

Review №33

Rating: 3

Date: 2 years ago

Review №34

Rating: 5

Date: 3 years ago

Review №35

Rating: 5

A good selection of office chairs. I decided on a chair and Rohina got it from the back and even helped me load it in the back of the truck. Thanks for you assistance.

Date: 3 years ago

Review №36

Rating: 2

Date: 3 years ago

Review №37

Rating: 5

Needed some photos scanned in to build a slide show for a family funeral. Chase went over and beyond to help me out and make sure we had the best quality photos to work with. Blown away with how great this place is!

Date: 3 years ago

Review №38

Rating: 5

Nice associates, clean, safety measures in place.

Date: 3 years ago

Review №39

Rating: 1

I ve been to this particular Staples many MANY times. Today, I went in to fax 6 sheets of paper. The lady that greeted me initially was awesome! Super helpful. however, as I was finished using the fax machine, i went to pay and Tori was at the register. She was rude!! I questioned the cost of almost $17.00 to fax 6 sheets. I was told the prices are posted up on the wall if I didn t agree (with a really RUDE tone of voice). She continued speaking rudely to me. I was leaving and after i said i would be leaving a review, she walked around the counter and followed me out the door to offer me a refund. I kept walking. It wasn t all about the money. You see, a little kindness goes a long ways. Talk to people like their human. Not condescending. I WILL NOT return.

Date: 3 years ago

Review №40

Rating: 5

Quick service, nice store.

Date: 4 years ago

Review №41

Rating: 5

Great and fast customer service

Date: 4 years ago

Review №42

Rating: 5

Dean was great. Helped me get my new labeled shipped to my house. Great customer service. I will be returning for my office supplies.

Date: 4 years ago

Review №43

Rating: 1

Terrible customer service! No greeting, was in there for over 20 min shopping & not 1 person said anything to me. The cashier didnt say anything at all until they hand to find a barcode for my item - that took over 7 min! I will definitely do online orders ONLY from now on & probably through a different office place!

Date: 4 years ago

Review №44

Rating: 1

Needs new management no edges can t run a store just her mouth this store is dirty

Date: 4 years ago

Review №45

Rating: 1

Supervisor needs to be fired. Very useless and the people up front are rude maybe of the supervisor had edges she wouldn t be so mad at the world very dirty store will be calling corporate on her

Date: 4 years ago

Review №46

Rating: 1

Staples driver being careless and crossed into my lane, no turn signal

Date: 5 years ago

Review №47

Rating: 5

Date: 5 years ago

Review №48

Rating: 5

Staples really impressed me with customer service today. I found a chair I wanted in the Euless store, but they only had the display. They checked for nearby stores, and Southlake had plenty. We went there and were in and out in 5 minutes.

Date: 5 years ago

Review №49

Rating: 5

Looking for unusual things? They have a website with a lot more. The guy who helped us found what we were looking for in the store and he showed us many more things that would work, on line.

Date: 5 years ago

Review №50

Rating: 3

Technology has passed up today and requires a visit to Frys.

Date: 5 years ago

Review №51

Rating: 5

Date: 5 years ago

Review №52

Rating: 5

Very friendly associates who are knowledgeable about the stuff they sell.

Date: 5 years ago

Review №53

Rating: 5

We went in to buy a writing desk. The staff was very friendly and eager to help. I was approached by at least two employees separately to ask if I needed any help. The desk that we wanted was not in stock at the store but the staff not only checked the inventory at other nearby store but also called them to make sure he doesnt send me to the store without verification.

Date: 5 years ago

Review №54

Rating: 5

Date: 5 years ago

Review №55

Rating: 5

Date: 5 years ago

Review №56

Rating: 5

Date: 5 years ago

Review №57

Rating: 5

Date: 5 years ago

Review №58

Rating: 4

Date: 5 years ago

Review №59

Rating: 5

Date: 5 years ago

Review №60

Rating: 4

We just stopped in to see if they sold individual Xmas cards that my husband needed to give to his co-workers. But they only sell boxed set of Xmas cards. So he didnt buy anything after all. But in the past, we have been happy with our Staple purchases.

Date: 5 years ago

Review №61

Rating: 5

Date: 5 years ago

Review №62

Rating: 3

Date: 5 years ago

Review №63

Rating: 5

Date: 5 years ago

Review №64

Rating: 5

Great shopping experience

Date: 5 years ago

Review №65

Rating: 1

Do buy anything from these people... Purchased a HP computer monitor. The product failed 4 months after purchase. These people will not even speak to about a return or service. Darin, the manager is rude, uninformed and arrogant. Needs a lesson in customer service and manners...Just might go buy and give him one! Unbelievable!

Date: 5 years ago

Review №66

Rating: 5

Bought a new office chair. Good chair at a good price. Free delivery.

Date: 5 years ago

Review №67

Rating: 4

Date: 5 years ago

Review №68

Rating: 1

I was told by 2 store employees that they were too understaffed to fulfill my order and that I would have better luck with the Southlake store since its larger and better staffed.

Date: 5 years ago

Review №69

Rating: 3

The staff at this Staple s are the rudest people I have dealt with.

Date: 6 years ago

Review №70

Rating: 5

Date: 6 years ago

Review №71

Rating: 3

Always a long wait to check out. Otherwise its like any other Staples.

Date: 6 years ago

Review №72

Rating: 4

Higher than average prices, better than average service, moderate selection

Date: 6 years ago

Review №73

Rating: 5

Best place and prices!

Date: 6 years ago

Review №74

Rating: 5

Date: 6 years ago

Review №75

Rating: 4

Decent prices and selections of office supplys

Date: 6 years ago

Review №76

Rating: 5

Date: 6 years ago

Review №77

Rating: 5

Date: 6 years ago

Review №78

Rating: 5

Date: 6 years ago

Review №79

Rating: 1

Date: 6 years ago

Review №80

Rating: 1

Terrible experience tonight at this location! Took my son to get school supplies at about 8pm. Store closes at 9pm. Ok I get it! Why does the manager with excellent customer service keep looking at his watch 20mins til as he passes by us not just once but several times before we check out at about 8:55pm. Never did he ask if we needed help or offered to HELP!!! I m huge on customer service & tonight was no where near customer service. If this review had an option to not give a Star, as it doesn t deserve at least a Star, that is what I would give. Terrible manger! Is it because we are minority s? These minority s dropped over $100 in the store that he manages. Your welcome! Will not shop at this Staples again. In hopes that Staples customer service sees this and makes a change. Send Chris off to Customer Servive school, he needs it.

Date: 6 years ago

Review №81

Rating: 4

This store reminds me of Office Depot in that they have a lot of choices for office supplies and digital equipment. They really do have everything you need for an office. Lots of school supplies. Prices are a bit high, but if you shop with coupons or during special sales, theyre not too bad. They also have a print services department.

Date: 6 years ago

Review №82

Rating: 2

There were more employees in the store then customers but yet not one person would ask us if we needed help.

Date: 6 years ago

Review №83

Rating: 5

Great back too school prices. Always neat.

Date: 6 years ago

Review №84

Rating: 3

Fax was expensive for self service!

Date: 6 years ago

Review №85

Rating: 5

Date: 6 years ago

Review №86

Rating: 1

terrible service never come back !!!!

Date: 6 years ago

Review №87

Rating: 4

Date: 6 years ago

Review №88

Rating: 5

Date: 6 years ago

Review №89

Rating: 3

Love it

Date: 6 years ago

Review №90

Rating: 5

Incredibly friendly staff. John was super helpful and made all the time in the world to explain in detail the product. Great experience.

Date: 6 years ago

Review №91

Rating: 5

Always has what I need.

Date: 6 years ago

Review №92

Rating: 4

Date: 6 years ago

Review №93

Rating: 4

Date: 7 years ago

Review №94

Rating: 4

Date: 7 years ago

Review №95

Rating: 5

Date: 7 years ago

Review №96

Rating: 5

EVERYONE was attentive, knowledgeable and friendly!

Date: 7 years ago

Review №97

Rating: 5

Great location and very helpful and friendly

Date: 7 years ago

Review №98

Rating: 5

Awesome as always

Date: 7 years ago

Review №99

Rating: 4

Great people

Date: 7 years ago

Review №100

Rating: 1

Horrible CUSTOME-SERVICE this SERVICE is garbage.. The worst company to do business with!

Date: 7 years ago

Review №101

Rating: 2

Date: 7 years ago

Review №102

Rating: 4

For the most part I can find what I need here. From office chairs, resume paper, etc. I did however have an issue with finding a large envelope of appropriate size to mail a certified diploma. The dimensions were too small unless I purchased a giant box of envelopes for $55. They should make these for sale individually.

Date: 7 years ago

Review №103

Rating: 4

Great customer service, its usually empty when I go in, hope they stay in business

Date: 7 years ago

Review №104

Rating: 2

A shadow of its former self. Walking in today the store seemed like it had less inventory, a feeling borne out when I saw the special Sharpie display had been dismantled. Additionally, the notebook section is very sparce and there were almost no notebook choices for narrow (college) rule. But I did find some nice index cards on sale and I brought them up to the register--with the check out light on--and I waited for a cashier to show up. he finally showed up and I was told that I needed to walk all the way around this other display, back to the same counter because thats where the line started. meanwhile he started helping another woman who apparently was given the map to the secret check out location. I found that incredibly rude. really really rude. But karma is awesome and a 2nd cashier opened a 2nd, more accessible register and I was checked out before the lady ahead of me was.... winning!!! From now on, only Office Depot, I promise!

Date: 7 years ago

Review №105

Rating: 5

Date: 8 years ago

Review №106

Rating: 2

Date: 8 years ago

Review №107

Rating: 3

Date: 8 years ago

Review №108

Rating: 5

Decent selection, friendly service, be sure to price match from the web.

Date: 8 years ago

Review №109

Rating: 4

I am usually greeted and directed to the aisle I need where an employee meets me and assists in finding the products I need. On my last visit, I was not greeted nor did I have any interaction with employees except the cashier.

Date: 8 years ago

Review №110

Rating: 1

Date: 8 years ago

Review №111

Rating: 1

Manager yells and screams at you because he doesnt want to do his job or follow store policy

Date: 8 years ago

Review №112

Rating: 3

Date: 8 years ago

Review №113

Rating: 5

I struggled for years with the poor service over at the competition (who shall remain nameless but whose initials are OD) but the first time I shopped at Staples I was sold and have now been loyal for several years. This Staples in particular is excellent - clean, well-stocked, and competent staff. I had one the tech guys, John, spend half an hour finding me the right video adapter for my laptop. Great store!

Date: 8 years ago

Review №114

Rating: 2

Terrible customer service. There was one associate that was asking if we needed help while we were looking around, but at check out the cashier was awful, rude, and snobby. Rolling her eyes and not pleasant at all. There was an issue during our transaction and she rolled her eyes and sighed and called a manager over. She stammered around like a little child. The manager (dont know if it was an associate or whoever) wasnt much better with his impatience as I asked some store policies and waved us off and walked off. It has been a long time since I have been in a store with such terrible customer service.

Date: 10 years ago

Review №115

Rating: 5

As much as I love the speed and convenience of buying office equipment online, sometimes you just need to have a conversation with someone who knows what theyre talking about. I just bought an HP Officejet Pro 8600 all-in-one printer from Staples and my decision was made vastly easier by my conversation with Austin. Austin was able to tell me all of the pros and cons of each printer: which one sucks up printer ink the fastest, which one is returned to the store most often, which has the lowest cost per page, etc. He also pointed me to a very inexpensive no-questions-asked replacement plan if my printer ever breaks down. If everyone at Staples knows their office equipment like Austin, my equipment buying decision is, by default, Staples. Great customer service, Staples!

Date: 10 years ago

Review №116

Rating: 5

Awesome customer service! A sales associate by the name of Trent helped us track down a desk we were looking for. He even called all the stores in the area to see if they had it, once he found it he made sure that we were going to get it. Just awesome!

Date: 11 years ago