West Texas Chophouse

Review №1

Rating: 5

Date: 10 hours ago

Review №2

Rating: 3

Just to inform they cook with Vegetable Oil which is highly processed and highly inflammatory super unhealthy do your research

Date: a day ago

Review №3

Rating: 5

The steak is amazing. Always perfectly cooked.

Date: a day ago

Review №4

Rating: 5

We had a big family dinner with toddlers, birthday party and our server Nadeem was exceptional!

Date: a day ago

Review №5

Rating: 5

Date: 2 days ago

Review №6

Rating: 2

I had heard great things about this place and was pretty disappointed. Came here with my husband for a birthday dinner because I was craving a good steak, sadly my ribeye was cold and overcooked, sent it back and then I got an undercooked and under seasoned steak. At this point we just asked for the check and a Togo box because clearly it wasn t going to get any better. I will say that the poblano soup and coconut cocktails were really good, and in fact the best part of our meal.

Date: 3 days ago

Review №7

Rating: 4

Date: 4 days ago

Review №8

Rating: 5

My favorite !!!

Date: 5 days ago

Review №9

Rating: 5

I know this is a top-notch steak restaurant, but the peach bread pudding is AMAZING! You must try it

Date: 5 days ago

Review №10

Rating: 5

Date: 6 days ago

Review №11

Rating: 5

Ribeye was the best! The waitress was very kind and attentive. Better food and service on Airway than Chophouse on Zaragoza.

Date: a week ago

Review №12

Rating: 5

First time from out of town. Ribeyes were awesome! And our server, Brandon, was so attentive! Highly recommend! We ll be back when we come to ElPaso agsin!

Date: a week ago

Review №13

Rating: 3

Really enjoyed everything

Date: a week ago

Review №14

Rating: 5

We had a fantastic dinner under the twinkling trees, and Robert was fantastic getting us a romantic booth and taking care of our meals to make sure the steak temperature was perfect! He was a gentleman!

Date: a week ago

Review №15

Rating: 5

Date: a week ago

Review №16

Rating: 5

The most xcellent place 2 njoy eating (a steak) dinner, anytime of the year. Make sur that I inform all my family and friends of this location, 2 attempt 2 get them 2 try it out. Parking: Awesome place if u njoy eating steak.

Date: 2 weeks ago

Review №17

Rating: 4

Date: 2 weeks ago

Review №18

Rating: 3

The pablono soup was fantastic, and old fashion was made well in a very comfortable and relaxing environment. However, the medium rare steak i ordered was overcooked, tough, and under seasoned, and the baked potato needed seasoning as well. The sauce served alongside tastes like the burned pan drippings that they half hazardly plopped on the plate. It was not a bad experience, but it was underwhelming, and definitely not what I was hoping for.

Date: 2 weeks ago

Review №19

Rating: 4

Date: 2 weeks ago

Review №20

Rating: 5

The Chipotle Alfredo was amazing. Had it with shrimp and the flavor on the shrimp really put this dish over the top. Our waiter Angel did a wonderful job .

Date: 2 weeks ago

Review №21

Rating: 4

Date: 2 weeks ago

Review №22

Rating: 3

Food was ok, not great. Service not what I expected, they mistankenly changed the sides in our plates and charged us extras in our receipt.

Date: 3 weeks ago

Review №23

Rating: 5

Under the filet 8 oz and it was melt in your mouth tender I dont even think I needed to chew that steak It was so tender. The potato was a bit dry but not terrible. Could have used more returns to the table from the server only saw her when we were getting our food or drinks. Still look great steakhouse highly recommended. The meat ageing case in the foyer is a real treat.

Date: 3 weeks ago

Review №24

Rating: 4

My husband liked everything except one thing that we both didn t like compared to other places we ve been. We both agreed the bone marrow wasn t the best. It was bland. I m not sure what I was expecting from the corn brule but it wasn t that special. Steaks were amazing though! Also for the price of the place we were expecting them to box our leftovers.

Date: 3 weeks ago

Review №25

Rating: 5

We came here to celebrate my daughter s birthday and it was our first visit..and I m glad we came! Atmosphere was awesome, beautifully decorated. The service was great! We had people check on us often including what was probably management. They even offered a sample of aged steak . Our food was cooked to perfection and the spinach dip was amazing! We definitely plan on coming back!

Date: 3 weeks ago

Review №26

Rating: 5

Beautiful and elegant place to have dinner. The bone marrow is a MUST! One of my new fave spots to eat at when visiting Texas

Date: 3 weeks ago

Review №27

Rating: 5

Date: 3 weeks ago

Review №28

Rating: 5

Date: 3 weeks ago

Review №29

Rating: 5

Be careful on your steak orders, make sure you get the correct one and that its cooked to perfection. We had good service and an understanding manager. Two of our steaks were done wrong, but the second time around was much better.

Date: 3 weeks ago

Review №30

Rating: 5

Date: 3 weeks ago

Review №31

Rating: 5

One of the best steaks we have had in a very long time

Date: 3 weeks ago

Review №32

Rating: 5

Date: 3 weeks ago

Review №33

Rating: 5

Date: 3 weeks ago

Review №34

Rating: 5

Visited WTC for a birthday / date night. Our Server Adrian was literally AMAZING. The best server I have ever had. When he noticed that the food was taking a bit long, he did everything he could to ensure that we were taken care of and managed to bring our food out shortly after. Adrian went above and beyond for us even after the fact in other aspects as well. Thank you so much!!

Date: 4 weeks ago

Review №35

Rating: 1

We went to dinner on September 5, 2024 because it was my friends birthday so to start it was a party of 8 so automatically the tip was going to be included. So the waitress was not putting a lot of effort in making sure we were taken care of. I ordered the ribeye sandwich medium rare when she brought me my food I cut into the sandwich and it was not medium rare and quality of the meat did not seem like it was a ribeye I asked her if that was medium rare she said yes but she said I will take it back. I have ordered ribeye sandwichs at Great American on Mesa Hills and they cook it medium rare I have never had a problem there. So she brought the sandwich back and I cut into and it was not done right so I just decided just to eat it I was hungry. Very disappointed at food and service for how expensive it is you would think they would know how to cook the meat and the quality would be better. Certainly we will not be back not worth the money.

Date: 4 weeks ago

Review №36

Rating: 4

My first experience to WTCH.Although I had a pretty good experience, I must point out something that was quite unpleasant,and Im going to be specific,so you can hopefully correct it.Im talking about the private room right behind the main entrance by the racks of meat.i sat in the corner of that room ,and the pungent smell of raw meat was slight,but after sitting there over an hour,the smell of a butcher shop is not the smell you want to experience while your eating.My guest to my immediate right,could also smell it.I personally dont think its necessary to display racks of large uncooked pieces of beef,and ribs.I know your a steakhouse,and yes,its bragging rights,that you stress your main feature,it really doesnt look appealing when you see it,as you walk in,but thats my opinion,but the smell was unnecessary, and you should have that checked.ill definitely go back,but will not be seated I that area anymore.Thank you.

Date: 4 weeks ago

Review №37

Rating: 5

This place is phenomenal grateful good service

Date: 4 weeks ago

Review №38

Rating: 5

Date: 4 weeks ago

Review №39

Rating: 5

Had the ribeye and it was glorious! Service and atmosphere is top notch!

Date: 4 weeks ago

Review №40

Rating: 5

Took my son for his birthday dinner, and the service was fantastic. Our waitress was very efficient and made sure we had everything we needed. Manager came to check on us and ensured we had a great experience. Food was better than expected, reasonably priced. Will definitely return!

Date: a month ago

Review №41

Rating: 5

Love this place. I love the poblano soup. I order it everytime

Date: a month ago

Review №42

Rating: 5

Date: a month ago

Review №43

Rating: 5

Great tomahawk dry aged. 36oz for 100 bucks. Although was presented with an end-cut, still flavorful and tasty. Was offered to a table near restroom with near half of the table empty.

Date: a month ago

Review №44

Rating: 5

Dry aged!!!

Date: a month ago

Review №45

Rating: 5

The food is delicious. They have recently priced burgers all the way up to rather pricey steaks. Because I didnt anticipate the prices or look at the menu at a time, I ended up getting a burger. It was delicious. Definitely no complaints about the burger. I did save a little room for the peach bread pudding. I am a bread pudding snob so I was hesitant to order it. OH. MY. WORD! It was buttery and delicious and moist - everything a bread pudding should be.

Date: a month ago

Review №46

Rating: 5

Absolutely wonderful experience! This was my first time eating at West Texas Chophouse and not only was the steak and spinach dip delicious but what made the experience even better was the impeccable service & hospitality provided by our server Adrian. You can truly tell he cares for his guests, 10/10 - will be coming back to this location and requesting him in the future

Date: a month ago

Review №47

Rating: 5

The food was great cant wait to come back again, our server Adrian was the best , he showed us the most hospitality and never let my drink get below half full and I could tell he genuinely cared for us when you come here ask for Adrian as your server you will not be disappointed!!!

Date: a month ago

Review №48

Rating: 5

I recently had the pleasure of dining at the West Texas Chop House, and I must say, it was an extraordinary experience. From the moment we walked in, we were treated like family, thanks to the incredible hospitality of our waiter, Ruben. His service was nothing short of exceptional attentive, professional, and genuinely warm. Ruben went above and beyond to ensure our meal was perfect, making us feel incredibly welcomed and valued. A special shoutout to Cindy, the manager, who took the time to personally welcome us to the West Texas Chop House family. Her kind gesture made our visit even more memorable. From now on, every visit to El Paso will include a stop at this fantastic establishment. We simply cant imagine leaving the city without enjoying another meal here. Highly recommended!

Date: a month ago

Review №49

Rating: 4

Date: a month ago

Review №50

Rating: 1

My husband and I came in tonight 8/27/24 around 6:30 after a long drive from Scottsdale. Checking in a hostess curtly asked us to come with her through a door to a small separate area. We wanted a great restaurant with peaceful ambiance and great steak. We were seated in an enclosed area that was very noisy. The beautiful dining area was fairly open so I dont know why they seated us in this small bar like atmosphere. There were 2 large groups already seated in this little area. It was very noisy and my husband and I couldnt hear each other talk though we were next to each other. It was even harder to give our order to the waitress. After about 20 minutes I wanted another napkin but couldnt get the attention of our waitress. We looked around and she was sitting at the bar that connected to the regular dining room bar. There was glass that could be closed (probably because this little area is so loud). One time it was open so she could talk to the bartender as he ate. Otherwise she was on her phone until another waitress joined her to chat. I was not going to walk over there to get her attention. For an upscale steak place this area was horrid. If I wanted to be in a bar I would go to a bar. How unprofessional. The noisiness was one thing but our waitress never checking on us created building frustration. Finally our food arrived, she just plopped the plates down and left. I immediately saw that my steak was overcooked. I took a photo and my husband stood up. We were just done. I asked for the manager. My filet came out well done even though I ordered med rare. They offered to redo mine but that would mean my husband wouldnt eat until mine was done and then his would be cold. Ughhh! Enough! We left without eating. Great example of how a waitress acts in public, treats the customer and their work ethic can ruin a restaurant.

Date: a month ago

Review №51

Rating: 5

Date: a month ago

Review №52

Rating: 5

Bit loud, but great steak. Decent prices.

Date: a month ago

Review №53

Rating: 4

8/17 Ordered the rib eye steak, which tasted great, especially the slightly burnt outer layer. But medium rare was a bit over cooked. I ordered sirloin steak on 8/22 and ordered it medium rare, which was equally delicious. The baked potatoes are also delicious. One thing I have to complain about is that the waiter who served the steaks spilled the steak juices these two days. It spilled on the ground on 8/17 and stained my bag and the floor. The waiter probably didnt notice it and didnt come to clean it. 8/22 was even more exaggerated, it was sprayed directly on my right arm. People who want to spend money at this steakhouse are reminded to pay special attention.

Date: a month ago

Review №54

Rating: 5

Very good food!

Date: a month ago

Review №55

Rating: 5

A+++ Great service good prices wonderful atmosphere

Date: a month ago

Review №56

Rating: 2

Visited the airway location several times now, and this is my review from all visits. Food: The first time we went, we were very happy with the steaks. The cuts were good, and they had good flavor, as they often tout they season with their special seasoning, so it made us want to return. However, all visits after that just seemed to disappoint. Steaks would not be cooked as ordered, the charr would be too hard on the outside to chew through, or it would not be seasoned at all. I had ordered extra seasoning for my steak, and instead it came with no seasoning on it at all. For the number of steakhouses on that street, much less in the area, I would say youd be better off spending your money at one of those places for a decently made steak. I usually order the Tres leches cake for dessert, but the meal turned me off to it so much last night, I didnt bother. Service: The hostesses are either really stressed, or really focused, because they often look very serious when greeting customers. If you go before 8:00 PM for dinner on a weekend, do expect to have a wait before you can get seated. I feel like part of the problem with the wait is how long it takes for the service staff to check on you during your meal. We have been left waiting up to 5 minutes for just our drink order, and after we get our meal, the wait is also extensive before they check on you, so if you need to address something with your meal, it is sitting there getting cold while you wait on someone to check in with you. Last night was my final straw when I asked for salt and steak sauce to season my food, and waited 10 minutes to get it while I watched my waiter go all over the restaurant to take care of other things. Be aware that if you get there after 9:00 (reminder, they close at 11:00 on weekends), you will begin to feel pushed out because they start cleaning up early rather than waiting for patrons to be finished and the restaurant closed. So, not only are you there a long time due to lack of attention, but then you feel rushed to leave if youre too close to closing. Weve observed the manager several times, and he does not really walk the floor. He is always in the corner of the restaurant just observing, so you cant even give feedback on the visit. Parking: Parking is a little weird here. They have two lots to accommodate high volume, but the spaces are so close together, it makes you nervous to park next to some people. The spaces in the back are shorter, and you feel like your car could get hit with the way it sticks out into the driving lane.

Date: a month ago

Review №57

Rating: 5

Date: a month ago

Review №58

Rating: 5

Date: a month ago

Review №59

Rating: 4

Date: a month ago

Review №60

Rating: 5

Absolutely the best bone in ribeye steak. Service was excellent, and the bread was one of the best Ive had.

Date: a month ago

Review №61

Rating: 5

Great service. Lunch memo was very nice. Buttermilk chicken and mashed potatoes was excellent.

Date: a month ago

Review №62

Rating: 1

Dirty glass twice with lipstick the second time, so they clearly don t wash the bar ware (at least consistently). Filet mignon is not a filet mignon. It is a thick cut 8 ounce sirloin, just look at the grain of the meat and see how chewy the meat is on a medium rare. Baked potato came out cold. I get it, you gotta make some ahead of time. But at least make sure they re hot when you serve them. Server was slow and barely came by. Came for a business dinner but will certainly not be back. But hey, nice décor.

Date: a month ago

Review №63

Rating: 5

Date: a month ago

Review №64

Rating: 5

Much better service than Great American Steakhouse. We came to West Texas Chophouse after we visited the GAS. We should have started off at WTC, but we wanted to try something different. WTC had great service and the food to match. Great place to eat! Thank you WTC for making our day after a horrible experience somewhere else.

Date: a month ago

Review №65

Rating: 5

Went to the location off Air Way BLVD. Ordered the 16 oz ribeye. Was cooked beautifully (medium rare) and the side of mashed potatoes was fantastic. My server was very kind and attentive. George (the manager on duty) came over and checked in with me. Had a great conversation with him and he is one of the most genuine and funny people I have had the pleasure of speaking with so far in Texas. Made sure I was taken care of and enjoying myself. Would highly recommend this steak house to anyone!

Date: a month ago

Review №66

Rating: 4

Date: a month ago

Review №67

Rating: 5

Got to go here while staying at the Hampton down the street. Steak was excellent! Was made on time. Would love to eat here again if ever in the area.

Date: a month ago

Review №68

Rating: 1

Asked for my t-bone medium well and got it medium rare blood was all over my steak. I asked if they could put it back for a min or 2 and the cook didnt like that. So my husband had to ask what like what happened to the steak and they brought me the steak , dry, over well done, I couldnt cut it , I tried to eat it but it was rubbery, and turned to sand paper in your month, it was hard to swallow. Unfortunately I was sitting in front of them and they all just looked at me with a grin. Horrible Horrible with so many steak restaurants you would think they would hire a cook that knows what medium well is.. they have a picture on their menu. I was to upset to complain. Definitely go somewhere else at least until this cook leaves. headed to whataburger

Date: a month ago

Review №69

Rating: 5

Excellent place to eat. It is way better than any other steakhouse in El Paso.

Date: a month ago

Review №70

Rating: 5

The service you get is very professional. The service and management are very friendly. The steaks are the most tender and perfectly cooked. The burgers are WOW no words to express. !! Lisa and Chris from Carlsbad.

Date: a month ago

Review №71

Rating: 5

Date: a month ago

Review №72

Rating: 4

Fiest time visitng. Great food. Poor service. Waitress was extremely nice but not attentive. Waited a while before we could order drinks. Waited long while before she brought them out. Placed our order and waited another long while for food to arrive. Drinks werent refilled in a timely manner. Too a long while to be able to pay. The establishment was at most half full the whole time we were there.

Date: a month ago

Review №73

Rating: 5

Best steak Ive had

Date: a month ago

Review №74

Rating: 1

I love salads, expecially when theyre balanced and well thought out. I ordered the southwest salad which is what my 1 star is based on because it was the worst southwest salad ive ever had. there was nothing southwest about this salad. i think just because they put corn and beans in the salad, it classifies as southwest. the dressing was some kind of cilantro thing which was extremely bland and tasted very watered down. they dont carry bbq sauce (figured i can make an adhoc southwest dressing) so i settled for ranch which had way more taste than the cilantro dressing... but its ranch and i was supposed to be eating a southwest salad. the salad had no southwest seasonings. the tortilla strips they threw in there did nothing for the salad. the chicken was overly salted so i asked for limes to counter the salt. in fact, adding the lime made the salad taste more southwest than without. such a disappointment. please dont call it a southwest salad if youre going to serve the disgrace I ate tonight. do your research on what a good southwest salad is and craft something better. someone at my table also got the 12 oz sirloin steak, medium rare. the meat was tough and chewy so it was a disappointing meal for them. i would not recommend this place nor would i come back

Date: a month ago

Review №75

Rating: 4

Date: a month ago

Review №76

Rating: 3

Food was fine. Server was friendly. Service was slow but they seemed busy. Overall, it was good enough.

Date: a month ago

Review №77

Rating: 1

Horrible experience! Rude hostess no greeting, she was entitled the entire time she seemed force to be there, food took forever around 45 min then came out cold with no flavor I would not recommend this location

Date: a month ago

Review №78

Rating: 5

Awesome place, definitely from the top restaurants Ive gone for steak

Date: a month ago

Review №79

Rating: 5

Come hungry, its worth it. Great place to stop on the way home from the airport.

Date: a month ago

Review №80

Rating: 5

Date: a month ago

Review №81

Rating: 5

Date: a month ago

Review №82

Rating: 5

Our server and the gentleman makes sure our food was done right. Thank you!!!

Date: a month ago

Review №83

Rating: 4

Date: a month ago

Review №84

Rating: 5

Delicious food! Steak was cooked perfect. Our server Adrian was great, he made sure we were satisfied throughout our meal!! Very impressed with the tomahawk and burger!! 10 stars

Date: a month ago

Review №85

Rating: 5

Steak was great! Buttermilk fried chicken was very good. Bread is amazing. Parking: In a congested area but not too bad. Food : 5/5 |

Date: 2 months ago

Review №86

Rating: 5

The best Ribeye chicharron and the best sweet tea

Date: 2 months ago

Review №87

Rating: 4

Date: 2 months ago

Review №88

Rating: 5

Great Steak.

Date: 2 months ago

Review №89

Rating: 5

Very good place, we didnt know about it

Date: 2 months ago

Review №90

Rating: 5

Good experience. Here visiting from Charleston SC. Its not halls chop house but its very good. Small issues. The dry age steak was not prime so I opted out of that option. Baked potato was slightly under cooked but edible. Good experience. Not fantastic but good. Waiter was phenomenal.

Date: 2 months ago

Review №91

Rating: 3

Ordered from grubhub while staying at a nearby hotel. Steak and salad was good. They forgot the baked potato and the chicken in my wife s Alfredo pasta. A little frustrating as those are basic parts of both of those dishes. Overall, the food we did receive was great.

Date: 2 months ago

Review №92

Rating: 5

The best time I ever had food and service is amazing

Date: 2 months ago

Review №93

Rating: 5

Had a late dinner here around 9:30pm, and everything was delicious! The staff were friendly and the overall experience was great! Would recommend!

Date: 2 months ago

Review №94

Rating: 3

Definitely more casual than the usual steakhouses but I think the biggest takeaway from this night was the service was very subpar. From the hostesses to the waitress. The hostess very dryly told us to follow her and led us to a table that was being sat as we approached. She seemed confused and then said follow me and turned and walked away. So we hastily follow her back to the front. She figures out where else to sit us and then says is this okay. It was dinner time so it was a bit busy and the table was in a cramped spot but I said yeah if this is all you have then we can sit. She looks at us and says well its because we have a lot of reservations. Newsflash: we had a reservation as well We ended up ordering the West Texas Feast. It was just okay. Tilapia was a little fishy. Fried chicken bland. After awhile the waitress came by reaches for the meat platter and says what I thought was do you want me to box this? the whole table heard her. So we affirmed and said yes box it please and but instead, she threw it away. I didnt realize until I looked at the table and saw the sides were still just sitting there and so I asked if she had boxed the meat and she was like oh I thought you said toss it. Then said sorry I miss heard you. Then walked away. Offered no other remedy. Just left. I thought about speaking to a manager but decided it wouldnt be worth it. So yeah...I was also surprised to box my own leftovers (the sides) at a steakhouse but whatever I guess..... Maybe Ill have a better or different experience at another location... IDK z

Date: 2 months ago

Review №95

Rating: 5

Phenomenal food, service, and atmosphere.

Date: 2 months ago

Review №96

Rating: 5

Food was great! Server was outstanding! Was not able to get a booth as I was informed no servers were available for booths which was unfortunate because chairs were not as comfortable as I hoped and they got caught on the flooring seams.

Date: 2 months ago

Review №97

Rating: 5

As one might expect, the steaks are excellent. Had a 16oz ribeye which was perfect. The staff are friendly and helpful. They were prompt without being pushy. The menu is fairly extensive, so there is something for everyone. The interior is theme appropriate, but it is a bit dark. Overall, this was a completely worthwhile visit. I will be back.

Date: 2 months ago

Review №98

Rating: 5

Excellent place, excellent quality meats and at a good price! Aged meat is unmissable

Date: 2 months ago

Review №99

Rating: 4

Good food. Great service. Their wine list needs to be updated in a big bad way though.

Date: 2 months ago

Review №100

Rating: 5

This location has changed our minds on the restaurant we will definitely be coming here more often our waiter angel was amazing his service and detail to attention made our visit even better. The management also was on point making sure everyone was getting taken care of. This was in the airways location

Date: 2 months ago

Review №101

Rating: 3

The noise level made a conversion even at screaming levels impossible.

Date: 2 months ago

Review №102

Rating: 5

Date: 2 months ago

Review №103

Rating: 5

Very good Steak!

Date: 2 months ago

Review №104

Rating: 3

Slow service. Food is good.

Date: 2 months ago

Review №105

Rating: 5

Great food and service. The atmosphere is really nice! Will definitely visit again

Date: 2 months ago

Review №106

Rating: 4

When went for lunch to treat my mother who came from out of town for a visit. The kids menu was awesome, my daughter destroyed the Mac and cheese, and the portions were incredibly generous for the price. My son asked for a corn cobette to go with his burger but when I asked for that the waitress told me it was a bruleé? Thats not what the menu offered. Im not sure if she was familiar with the menu or if they just didnt have corn on the cob that day. Our waitress was standoffish. It wasnt very busy, I saw that we were one of only two of her tables but she was never to be seen. I got the chicken fajitas and the chicken was so dry, and the tortillas were hard which makes me think they had been sitting around for a while. It took her a long time to bring bread and take our orders. I ordered a water to go with my meal and it had a strange, chemical taste to it that even lemon couldnt cover. There was nowhere on the menu that listed non-alcoholic drinks. The food was very well seasoned, the steak fries were probably the best Ive ever had, and the charro beans were pretty good, but the star of the show should have been the chicken and it was kind of hard, dry and a bit of a let down. I guess thats what I get for ordering something other than beef. Lol Kid-friendliness: The atmosphere doesnt seem kid friendly at first, its rather dark and modern/formal inside, but the kids menu had crayons and little activities, and the choices were amazing.

Date: 2 months ago

Review №107

Rating: 5

Date: 2 months ago

Review №108

Rating: 5

Top shelf across the board! Service, food, seating ... non better!

Date: 2 months ago

Review №109

Rating: 5

Date: 2 months ago

Review №110

Rating: 5

Date: 2 months ago

Review №111

Rating: 2

During our 4th of July visit to El Paso, we had an absolutely delicious experience at the Chop House on the west side. Impressed by the food, I decided to take my family to the Airway location before our flight back home. Unfortunately, our experience was extremely disappointing from the start. Upon arrival, our server was dismissive, which should have been our first red flag. After waiting 20 minutes for water and still not receiving any bread, we asked for a new server. Although my family wanted to leave, I insisted on staying, hoping the food would make up for the poor service. We arrived at 2:30 PM and did not receive our food until almost 4 PM. My moms medium-rare steak was cooked medium-well, my daughter received diced grilled chicken instead of the chicken tenders she ordered, and my sisters salad was served after she had already received her steak. My asadero burger, which my husband had enjoyed on the west side, was dry, lackluster and did not have the jalapeño on top. My brother-in-laws steak sandwich was simply a piece of steak on a bun. I voiced my concerns to the manager, Dominic Pedroza, who provided his card for our next visit. Despite this gesture, the overall experience was extremely disappointing, especially since I wanted to treat my family to a nice dinner before flying back home. Based on my experience, I would strongly recommend considering the other locations or even other dining options. The service was slow and inattentive, and the food quality did not meet expectations. Hopefully, this was an isolated incident, but proceed with caution if you choose to dine at the Airway location. **Owners and/or general managers need to pay this location a visit.**

Date: 2 months ago

Review №112

Rating: 1

Visited this location for a family dinner and was a major let down. Service was very slow and food was not good. Would not recommend and maybe visit one of the other locations in town.

Date: 2 months ago

Review №113

Rating: 1

filet mignon tasted burnt, couldnt get char taste out of my mouth, other wise service was good!

Date: 2 months ago

Review №114

Rating: 4

Date: 2 months ago

Review №115

Rating: 5

My husband and I literally just left the Cimarron location and we had the best lunch ever! Joel was so attentive and such a delight. His conversation and recommendations were highly appreciated and we will DEFINITELY be coming back to West Texas Chophouse to see him again. Thank you all for great service!!

Date: 2 months ago

Review №116

Rating: 5

Date: 2 months ago

Review №117

Rating: 5

Great prices. Delicious food and wonderful Service!!! Food

Date: 3 months ago

Review №118

Rating: 5

Date: 3 months ago

Review №119

Rating: 5

Great food, service and atmosphere. My first visit to El Paso and West Texas Chophouse. I was very satisfied. Our steaks were prepared to perfection and very flavorful. I would definitely dine again.

Date: 3 months ago

Review №120

Rating: 5

The waitress could not have been better. 10 stars for the waitress. We were there and had the lunch special, the food was great. I have trouble getting people to come with me to this restaurant because it is so loud though. Its more like a sports bar than a restaurant in terms of noise levels. Thats my only complaint about this restaurant though, the food and service are always great. Parking: This is a popular restaurant and the parking lot is always a bit tight. But Ive never been unable to find a parking place. Just expect to have to look around a bit and maybe squeeze in a little tighter than youd prefer.

Date: 3 months ago

Review №121

Rating: 3

Got in a huge fight with my boyfriend here. Later found out he was planning on proposing that night. Well after that stunt I pulled, he broke up with me. Nice place though. I m a vegetarian now

Date: 3 months ago

Review №122

Rating: 5

Date: 3 months ago

Review №123

Rating: 5

The service is still good here Good place to family and friends with tasty pork chop. The handmade wheat bread is yummy And the pork chop is awesome, especially go with the wine Wonderful meal and I definitely come back more often

Date: 3 months ago

Review №124

Rating: 4

I was out for a steak, and Chophouse is popular in El Paso. Interior was pretty good food I would say not so good,iced water felt like from toilet so much chlorine, baked potatoes were cold inside and not cooked throughly, disgusting. Steak was good and sauce was very good too. House wine red was delicious very good. So I gave 4 stars, but maybe its little too much.

Date: 3 months ago

Review №125

Rating: 5

Really good service,and personality from my server, Hailey.

Date: 3 months ago

Review №126

Rating: 4

Restaurant specialized in meat. In my case, I dont like the meat very much because they use a lot of spices that Im not used to. My son and my wifes dish was in accordance with their tastes Note that this poll has an error in the dishes I recommend since there is only one. Parking: It has parking for disabled people. The parking lot is large but it was almost full despite it being a weekday. Wheelchair accessibility: Yeah.

Date: 3 months ago

Review №127

Rating: 4

food was very late and burned. Isolated issue. Its usually great food! Definitely coming back soon.

Date: 3 months ago

Review №128

Rating: 5

Cesar excellent service

Date: 3 months ago

Review №129

Rating: 5

Very good food and the waitress was very good at her job.

Date: 3 months ago

Review №130

Rating: 5

Great steak at a surprisingly good price!

Date: 3 months ago

Review №131

Rating: 4

Review for west Texas Chop House We recently visited Chop House with a larger party. While the atmosphere was nice and the staff was friendly, the service was disappointingly slow. Additionally, two of our chicken dishes were overcooked and dry, which was a letdown. Despite these issues, we appreciated the overall ambiance and the warmth of the staff. With some improvements in service speed and food quality, it could be a great dining spot.

Date: 3 months ago

Review №132

Rating: 5

Date: 3 months ago

Review №133

Rating: 3

Premium steakhouse vibes, mediocre steakhouse food.

Date: 3 months ago

Review №134

Rating: 5

Food was excellent plus the steaks ugghh they literally MELT in your mouth. If you have never been to this restaurant just like my first time. After reading this experience I guarantee your mouth will start to water . Customer service excellent Waiter service excellent Cleanliness excellent Environment excellent Way to go. Please continue to make delicious food. If I ever come back to El paso Ill see you there. Vegetarian options: Has a wide selection for whatever you desire. Dietary restrictions: Just ask and will accommodate you. Parking: The place is huge so people are coming and going I had no problem finding front door parking. As well as handicap parking is available with more then one to accommodate. Kid-friendliness: If you have ever been to your grandmas house, and you just know that your kids are safe. Thats the vibe I get when Im there.theres always some around watching out. Wheelchair accessibility: This place does it all will do it all to accommodate wheelchair or even customers with a disability. There is always someone at front desk to help out. Or just ask.

Date: 3 months ago

Review №135

Rating: 4

Atmosphere makes this place. Steaks are decent and customer service is great.

Date: 3 months ago

Review №136

Rating: 5

Try the tuna tower

Date: 3 months ago

Review №137

Rating: 5

Date: 3 months ago

Review №138

Rating: 5

Love it

Date: 3 months ago

Review №139

Rating: 5

Great steakhouse we loved the food

Date: 3 months ago

Review №140

Rating: 4

Service was outstanding, the bone in ribeye is amazing most days, not a fan of the house steak sauce. Loaded baked potato is amazing. Drinks are hit or miss, but usually a hit. Parking: Usually packed up front sometimes you might have to park in the rear and walk up.

Date: 3 months ago

Review №141

Rating: 2

Not busy but drinks took too long . Simple veggies were overcooked. Wont go back Food

Date: 3 months ago

Review №142

Rating: 3

Although the food was good as always, understanding that it was Father s Day and the weight would be longer, we were told that the weight would be approximately an hour, and we waited exactly that amount of time. The issue with that was that the staff, knowing that they had large groups waiting,took 20 minutes to clean and reset two tables for groups of 8 to 10 people. The manager just stands around doesn t rush his people to work faster. The meal took another hour to be served. The food itself was very good.

Date: 3 months ago

Review №143

Rating: 5

Date: 3 months ago

Review №144

Rating: 5

Date: 3 months ago

Review №145

Rating: 5

Date: 3 months ago

Review №146

Rating: 4

Date: 3 months ago

Review №147

Rating: 5

Very good steak, ordered the ribeye and it was cooked perfectly. Very well seasoned, and the baked potato was nice and tender. They serve you the steak with some steak sauce on the side, which it wasnt necessary, the steak was tasty and didnt need it, but its there in case you want to add it. Food

Date: 3 months ago

Review №148

Rating: 4

Date: 3 months ago

Review №149

Rating: 5

Date: 3 months ago

Review №150

Rating: 5

It was outstanding, good service, and awesome food. Highly recommend it.

Date: 3 months ago

Review №151

Rating: 4

Date: 3 months ago

Review №152

Rating: 5

Great atmosphere, great selection of food. Very accommodating and the birthday cake was pretty cool.

Date: 3 months ago

Review №153

Rating: 5

Great food great service

Date: 3 months ago

Review №154

Rating: 5

Date: 3 months ago

Review №155

Rating: 5

Great food and atmosphere!

Date: 3 months ago

Review №156

Rating: 5

Great steakhouse, good food and excellent service from Caitlin. If Im ever in El Paso again we will definitely stop in!!!

Date: 4 months ago

Review №157

Rating: 5

Date: 4 months ago

Review №158

Rating: 4

I am in high agreement with Todd Gayle s review! We have been there twice about 2 weeks apart and both times the waitress and the waiter seemed like we were bothering them! You come in the front door and there are 3 very young hostesses, barely looking up to greed you, waiters barely smiled, and showed up only a few times! We are not snobs, just average folks but this does make a difference! We don t mind paying good money for good food, but in nice restaurant, you just think the service will be better. Who ever the manager is, it is his responsibility to train his staff, and it was not busy both times when we went. Food was great!

Date: 4 months ago

Review №159

Rating: 1

Update 06.01.2024: Reached out to their General Manager on May 27th 2024 and still have not received a response to this date. Ambiance was great and perfect for a date night. The waitress forgot to put our appetizer order in, but we continued to try to enjoy our night. My wife ordered her steak medium well and when it came out, it was really rare and was bright red in the center. Blood was pooling on the cutting board. We had to call another employee over about the issue because we couldnt find our waitress. When they brought her steak back, it was a different lady and she had an attitude when she asked my wife if thats well enough for you. The steak was now closer to medium rare but still not what my wife ordered. Our initial waitress said she might have accidentally switched our plates. We ended the night with cheesecake that seems to be prepared frozen and pre prepped. We expected a little more for the prices.

Date: 4 months ago

Review №160

Rating: 5

We were there to celebrate the engagement of my son. 30+ people with 2 TVs and our server Ray was great. The food taste was delicious with a Red bottle of Justin. I will definitely go back to enjoy another steak and wine .

Date: 4 months ago

Review №161

Rating: 5

It was very reasonably priced. Service was prompt and friendly. Discovered this place while on travel. Very disappointed that it isn t franchised. I wish I could convince the owner to open one near my home. It would be my go to spot weekly or more often. I went back for lunch the next day. It was $12 and wonderful. I made sure to tell the wait staff what a wonderful job they re doing.

Date: 4 months ago

Review №162

Rating: 5

Great restaurant.

Date: 4 months ago

Review №163

Rating: 5

Good food

Date: 4 months ago

Review №164

Rating: 5

Wow - this place was a find. Had dinner last night after first considering Famous Daves. Have those in Phoenix so chose this. Could not have been happier. Still cant get over the prices. Compared to Phoenix, shaking my head. The Our Fashioned Old Fashioned drink at dinner was $10. Their regular Old Fashioned, $7. Can pay as much as double that in Phoenix. Burgers, about $12 compared to $20 in Phx. Food portions are sizable. Settled on the 12 oz. ribeye and it did not disappoint. Cooked perfectly. Had a small Ceasar salad and some of the Brule corn my coworker ordered. The side alonewould have served 5 people. I thought service was exceptional and I loved the ambiance. They even brought a little tree to table so I could hang my purse somewhere. Never ever seen that before. Loved it. I would eat here once a week if nearby. My coworker, stuck in El Paso due to storms in Houston, went back for lunch. His bill, $11.06 for burger and an iced tea. You cant get breakfast for that in Phoenix. Just amazing. Well done.

Date: 4 months ago

Review №165

Rating: 4

West Texas has a phenominal vibe that is comfortable whether you are looking for a casual night out or something a little more fancy. Owners of WTC know steaks and fine dining, and is a great place if you are looking for a great meal in El Paso.

Date: 4 months ago

Review №166

Rating: 4

I had a bumpy experience. The steak came out either not well done or, actually, too well done. But Jonathan, the manager, was super polite and dealt with the situation. Maybe I will come back again and give the place another shot. Thanks a lot, man.

Date: 4 months ago

Review №167

Rating: 4

Date: 4 months ago

Review №168

Rating: 5

Date: 4 months ago

Review №169

Rating: 5

What a great place, the steak was amazing, cooked perfectly, love the design. The management and staff are very attentive, great service. Thanks George for making our first experience at West Texas Chop House the best I have had in a long time. See you soon. Dave Food

Date: 4 months ago

Review №170

Rating: 5

Great food good atmosphere

Date: 4 months ago

Review №171

Rating: 4

Date: 4 months ago

Review №172

Rating: 5

Everything was Excellent. We tried several menu items. The food was so good. The staff was great. Our server Brandon was phenomenal! We will definitely be back!

Date: 4 months ago

Review №173

Rating: 2

I had a client in town for work purposes and I chose to take them here at Chop House, I had bad experience with the quality of the food. Spinach appetizer was burnt, rib eye tacos cold and cilantro rice dry and hard. Very disappointing.

Date: 4 months ago

Review №174

Rating: 4

Date: 4 months ago

Review №175

Rating: 3

First off, the chophouse is a very well appointed and cool looking steakhouse. It looks very high-end. I ve only been to this restaurant twice so take this with a grain of salt. But the waitress we had tonight had some serious attitude issues. She literally avoided our table, once the food was served. As a good friend who works in the restaurant business once told me, The wait staff should always have something in their hand. Either bringing something or taking something from your table. I was dismayed that our waitress would continually walk by and ignore all the dirty plates, glasses and bowls on our table. If we were there for an hour and a half, the dirty plates were there until we left. She reluctantly came and moved a couple after I flagged her down right before we left. At this price point that is just unacceptable. Kudos to the chefs as the food was good, but the whole experience would ve been better had our waitress been more attentive and willing to do her job.

Date: 4 months ago

Review №176

Rating: 5

Always have a great experience when we visit. This is my sons favorite steakhouse and have never been dissatisfied. Remember to come to enjoy the company that you are bringing and the atmosphere. It is a high demand restaurant so it is rarely empty. We dont mind the wait while we have conversation and appetizers at our table. Give yourself time to enjoy!

Date: 4 months ago

Review №177

Rating: 5

Excellent food and service.

Date: 4 months ago

Review №178

Rating: 5

Loved it here. The waiter was AMAZING, I wish I remembered his name... I think Brandon? Food was also great. Would totally recommend.

Date: 4 months ago

Review №179

Rating: 3

Good service from the staff, good food and nice place, but it took more than an hour to bring the dishes and they arrived almost cold, the justification was that they had a large table to serve but the restaurant had very few occupied tables, we were about to leave. Look for another place, I cant imagine if we would have arrived when it was full, I think they must have the capacity to handle the capacity they have.

Date: 4 months ago

Review №180

Rating: 5

Our family celebrated our 34th Anniversary at West Texas ChopHouse. The server Liz was excellent and on point. The Bone In Rib Eye was excellent and the Salmon was amazing. The ambience is amazing. Thank you for wonderful experience.

Date: 4 months ago

Review №181

Rating: 5

I took my mom here specifically for one thing. She is a big fan of bone marrow. Hands down some of the best you will find in town. It comes as an appetizer and is a large portion. We went for lunch. The warm bread and butter that they bring to the table is very good. Our server, Gigi, was excellent and attentive. We will definitely be coming back!

Date: 4 months ago

Review №182

Rating: 5

Walked-in without reservations and we were told 45 minute wait. Next thing I know Matthew (manager) takes my wife and I under his wing. We had a wonderful time and a very enjoyable meal. Eddie stopped by and spent a few minutes talking with us. All and all a great time and a special shout out to Brandon who even though he wasn t our waiter brought my wife a purse stand when he saw my wife s purse on the floor. A Class Act!!! If you are passing through El Paso, the West Texas Chophouse is a must.

Date: 4 months ago

Review №183

Rating: 5

Date: 4 months ago

Review №184

Rating: 5

Visited on Mothers Day and had no waiting. Excellent service, great food, and the dining experience was fantastic. Really good juicy steaks!

Date: 4 months ago

Review №185

Rating: 5

We went here to celebrate my birthday! It was a GREAT experience! Our server Robert was on top of it and the food was AMAZING!

Date: 4 months ago

Review №186

Rating: 5

We frequent this one and the one on the westside and were really happy with everything. The westside is a lot bigger but both have been great dinning experiences. The only thing that needs improvement at both locations is the parking. I drive a truck and the spaces are extremely small. If you can get passed that minor detail youll have a great experience. Highly recommended

Date: 4 months ago

Review №187

Rating: 5

Great atmosphere and service.

Date: 4 months ago

Review №188

Rating: 5

Date: 4 months ago

Review №189

Rating: 4

I love the open concept of the restaurant. However, the one drawback is the noise level, especially on a busy night. The food is, of course, the reason we always go there, Its excellent! Food

Date: 4 months ago

Review №190

Rating: 5

Ribeye most succulent. Had a great experience.

Date: 4 months ago

Review №191

Rating: 5

Found this Gem of s steak house and can say without question the best steak Ive ever eaten. good steaks can be found in a lot of places, however to find a phenomenal steak and service that matches is rare, Jonathan, the manager runs a tidy ship, and the place runs like a well oiled machine, i cant recommend this place enough. stop in and enjoy a great dinner, dont forget the bread pudding, caution its a big serving.

Date: 4 months ago

Review №192

Rating: 4

We did an hour waiting. The drinks taste eww like they didn t clean the machine because it tasted like dirty water on the iced tea and all of the fountain drinks We were the only ones on the private room and the server was slow bringing our stuff. All of our plates were cooked to perfection

Date: 4 months ago

Review №193

Rating: 2

Took forever to serve us .. Waitress never came to see if we need anything.. Bad mood and lazy.. Food

Date: 4 months ago

Review №194

Rating: 2

Texas road house has better steaks do not waste your money on a mediocre steak and service.

Date: 4 months ago

Review №195

Rating: 5

Great food

Date: 4 months ago

Review №196

Rating: 4

Date: 4 months ago

Review №197

Rating: 3

Probably would have enjoyed it better had I been with a group. Tacos were covered with lettuce and just okay.

Date: 4 months ago

Review №198

Rating: 5

Date: 4 months ago

Review №199

Rating: 4

Date: 4 months ago

Review №200

Rating: 2

I might have gone with my instinct from my experience with the host. After saying Id like to wait for a booth and not eat at the bar she replied, fine then, itll be a 30 minute wait. The great service continued with my waiter, lack of attentiveness with the general, can I get you something to drink? Or would you like a refill? Wouldve been the minimal standard. When my order arrived, of course it was incorrect. A burger of all things; maybe the least complicated American order ever conceived. They quickly ripped it apart and slapped the same burger back on the grill and re-made it. Shouldve gone down the street to Jack in the Box if I wanted a burger.

Date: 4 months ago