Wingstop

Review №1

Rating: 1

I ordered and pie for ten wings but was given 8 and two wrong flavours and I tried customer service but dead end. I just want a refund. It s literal stealing to make me pay for ten and give me 8 wings. Pissed me off

Date: 5 days ago

Review №2

Rating: 5

Date: 2 weeks ago

Review №3

Rating: 2

I ordered since 6.28 pm, the order should have come out since 7.11 pm but I understand it is a really busy time but the thing is the cashier should have pay attention more since you know this order is already missed. I wait so long to finally ask again for another employee to mention bla bla bla the name should have pop up on the screen. Why would it pop up? If you already missed my order long time ago!?! Just admitted to your team that you literally forgot to make my order two times in a row!!! First time was fine. Second time does not make sense. So please do not explain anything that does not make sense. Just do it right away!!! Suggestion to this branch: - In your busy time, You could have set online option time pick up longer or close online section down. I saw other branch did it before. I know its Money but your team need to be able to handle too. -When order start missing, Set a person to do all lost/missing order until nothing is missing. -The cashier who know my order is missing should pay attention for the missing order until its slove too. Yes! Your job is take care other customers too but Im sitting in front of your counter looking at you all the time. Please dont wait until customer angry or expect them to keep asking you when your team is busy. May be write down a name and what time the person walk in in a paper for this lost order until is slove then you can cross that name? So you start seeing how long now since they ask you? I walk out at 8.20 pm. Please understand my feeling of wanting to eat 6 piece of chicken that ordered since 6.28 pm. Im not mad. I hope to see better management in future. I love wingstop but this need to get better. Will be back soon

Date: 2 weeks ago

Review №4

Rating: 1

This is the worst Wingstop I ever experienced in my life, food was cold asf and the manager gone say well you ordered through door dash if I was to get food and I wanted hot I would go pick it up ! Like who are you to say that

Date: 3 weeks ago

Review №5

Rating: 3

This wing stop is not clean at all. The fountain drinks are out of mostly every drink except sprite. Customer service took 20-30 minutes for wings . Highly not recommended

Date: a month ago

Review №6

Rating: 1

I Iike my chicken well done

Date: a month ago

Review №7

Rating: 5

Have gone a few times within the past two months. Not nearly as bad as the other reviews I ve read. All my food was seasoned, hot, and ready to go. Wait time can be sort of iffy, but I usually order ahead. Maybe I m just lucky?

Date: a month ago

Review №8

Rating: 1

Never answer the phone. Ive had 3 Uber eats driver cancel my pick up due to them taking so long. I ordered my food well over an hour and they dont have the common courtesy to answer the phone.

Date: 2 months ago

Review №9

Rating: 5

Date: 2 months ago

Review №10

Rating: 1

These are the worst wings I have ever received from Wing Stop in my entire life. :/

Date: 2 months ago

Review №11

Rating: 1

Horrible customer service and i wasnt handed a receipt.

Date: 2 months ago

Review №12

Rating: 1

Horrible service, dirty kitchen, long wait time. Green liquid puddle on floor. Worker emptied fry basket in trash, tapped it inside of it then put it back in fryer. Someone was cutting wood and dust was flying in the sauces.

Date: 2 months ago

Review №13

Rating: 4

Food was sped to be ready in 30 minutes, I ordered ahead. The place was packed and it took over an hour for everyone. The cashier ignored me when I asked how long the wait was

Date: 3 months ago

Review №14

Rating: 5

Date: 3 months ago

Review №15

Rating: 5

Date: 3 months ago

Review №16

Rating: 1

Date: 3 months ago

Review №17

Rating: 1

The food was cold. The fries were not fresh cut. Will not return.

Date: 4 months ago

Review №18

Rating: 5

Most of the negative reviews on this location are inaccurate or just lies, Ive been to this location maybe over 10 times in the past couple months and hands down the best service and quickest pick up times. Will stay a regular here because the service truly is outstanding.

Date: 4 months ago

Review №19

Rating: 1

Date: 4 months ago

Review №20

Rating: 2

Ghetto! Food is good though

Date: 4 months ago

Review №21

Rating: 1

Ordered ahead online and still took over 45 minutes after time they said it would be ready

Date: 4 months ago

Review №22

Rating: 1

First off I had my 11 year old daughters with me and their blasting unedited rap music. 2nd off when I ordered my food the lady told me 20-25 min. After 40min I was told my order was two ordered away from being STARTED. Got a refund and won t every be back

Date: 4 months ago

Review №23

Rating: 1

This Wingstop is extremely incompetent and there is really no other way to put it. I have ordered from here multiple times because it s the closest one to me and they have failed me more than once! This time has definitely been the last straw! I ordered my food on their app and everything seemed to be fine until I received a text message and an email stating that my order has been cancelled and to contact the store for more info. Okay no problem I have called a total of 16 times that is 8 times each between my husband and I. Please let me tell you that neither one of us have been able to speak to a representative not one person at all between contacting them 8 times! There s no legit explanation from this besides this location is not good at all and super incompetent. Please take your money else where. You have been warned.

Date: 4 months ago

Review №24

Rating: 1

Date: 5 months ago

Review №25

Rating: 4

Date: 5 months ago

Review №26

Rating: 5

The Wednesday crew was Great. Just don t order from DoorDash your food will get lost.

Date: 5 months ago

Review №27

Rating: 4

Date: 5 months ago

Review №28

Rating: 1

HORRIBLE SERVICE!! This is the second time we order from this location and had to wait for an hour !! Twice I placed my order online and when we picked up they make us wait for additional 30 minutes!! Literally waiting an hour for our food !! Really need to get people who want to work !!

Date: 5 months ago

Review №29

Rating: 1

Worst experience ever, will never return to this location.

Date: 5 months ago

Review №30

Rating: 5

Date: 5 months ago

Review №31

Rating: 1

I wished that I could give this place zero stars for the food. It was horrible...fries burned and they looked as if they were the last out of the grease. The wings were stuck together not at all what I had ordered. I wished I would have thought to take a picture before I dumped that mess in the trash! Never again!

Date: 6 months ago

Review №32

Rating: 4

Date: 6 months ago

Review №33

Rating: 1

Ordered today for delivery. Doordash called and stated my order is not a priority and will not complete my order. I will NEVER order from this store again.

Date: 6 months ago

Review №34

Rating: 1

Crumbs for fries, no comment on wings. Like why?

Date: 6 months ago

Review №35

Rating: 1

We got a 16 piece wing, it took 50+ minutes to get our order. Really that s crazy, longest I ve ever waited for wings

Date: 6 months ago

Review №36

Rating: 2

I ordered on line and asked for food to be cooked well done. My chicken wings were gutsy snd I had to cook them in my oven before eating our dinner. Fries were cold and not fried well done either. I used to eat at this location but hadnt in a while. Sorry to say I wont be back. Will take my 40/45.00 else where.

Date: 6 months ago

Review №37

Rating: 1

Wingstop in DeSoto is garbage!! Very nasty inside. Needs the staff to come out and sweep the floor and open it. Tables need washing. Just a poorly kept place. I will get any food from them anymore Food

Date: 6 months ago

Review №38

Rating: 1

Don t order after 7:30. They will just cancel your order after 2 hours of waiting.

Date: 6 months ago

Review №39

Rating: 1

The worst wings I ate, terrible place, the seven ones taste tastier, the truth is, I dont recommend that you eat them, oh the truth.

Date: 6 months ago

Review №40

Rating: 2

Date: 7 months ago

Review №41

Rating: 1

Nasty

Date: 7 months ago

Review №42

Rating: 5

Date: 7 months ago

Review №43

Rating: 1

The lack of customer service the 2 times Order my meal an hour before I went and its never ready

Date: 7 months ago

Review №44

Rating: 3

Wings hard, small, and overcooked. Barely sauced

Date: 7 months ago

Review №45

Rating: 5

Date: 7 months ago

Review №46

Rating: 1

Yall this place is ridiculous. Waiting 55 mins every time for food is crazy.

Date: 7 months ago

Review №47

Rating: 1

Date: 7 months ago

Review №48

Rating: 1

This place sucks. Ordered food online well in advance, app shows the time remaining. Go inside and they cant find order, after waiting they find my order but the food had not been made. No apologies or anything. The manager on shift should not be a manager. After waiting more time, told my daughter to tell them forget the order and just do refund. Manager said it will go back on card 5-7 days. No mam, go back and get a refund receipt. Beyond frustrated and starved after an hour of waiting. Never again at this location!!!!

Date: 8 months ago

Review №49

Rating: 1

Wow! I ve never seen such an incredibly slow wingstop location! Over 30 minutes when it was not even busy on a Saturday afternoon.

Date: 8 months ago

Review №50

Rating: 1

Ruined my Friday Night Eats with this Wingstop experience

Date: 8 months ago

Review №51

Rating: 5

Date: 8 months ago

Review №52

Rating: 5

Date: 8 months ago

Review №53

Rating: 1

Wingstop food is always so delicious but do not go to this Wingstop on a Friday night. I ordered my food online at 6:11 am and said 38-48 minutes okay cool got to the store and ended up waiting till 750 to get my food. No sorry for the wait, no here is a free drink or anything just called your and that s it. Someone in the back was yelling it s going to be another 40 minute wait on top of the 40 minutes for orders and it wouldn t hurt her feelings if people canceled their order. I work customer service and that s not good customer service and just be nice and say sorry for the wait or even thank you for your patience. There was lot of people waiting.

Date: 8 months ago

Review №54

Rating: 1

Worst wingstop in the Metroplex. Terrible service and they dont respect your money or time. Stay away.

Date: 8 months ago

Review №55

Rating: 1

Terrible service, more than an hour of waiting, and ordering online! I think thats why you order online so you dont wait so long.

Date: 8 months ago

Review №56

Rating: 1

Ordered from Wingstop app for DoorDash and never received my order. Have not been able to resolve the issue as far as receiving a refund. No one ever answered the phone.

Date: 8 months ago

Review №57

Rating: 1

I placed an order online and it said it would take around 50 minutes to be delivered. Over an hour went by and still no order. I tracked the order and it said it was already delivered. Well it wasn t delivered to my house. Called the store but only get a robot who couldn t help with locating my order. When i ask for an agent, the phone disconnects.

Date: 9 months ago

Review №58

Rating: 1

Food was horrible @! No flavor at all. The manager was trying to accommodate everyone! Someone left early and did not have enough staff to take care of the orders Atmosphere

Date: 9 months ago

Review №59

Rating: 3

This place is always slow. Always over an hr 1/2 wait for food. Pick up or delivery.

Date: 9 months ago

Review №60

Rating: 5

I don t know her name but she has a large fro and is working the cashier but she is absolutely crushing the rush tonight. It s definitely not easy doing this but she s killing it.

Date: 9 months ago

Review №61

Rating: 5

Great and patient service

Date: 9 months ago

Review №62

Rating: 1

I ordered my food and had to wait over 39 minutes because they placed my food on the counter open with the call-in orders and it got cold. I saw them put it there not knowing that it was mine. When they realized it they gave me the cold chicken and I had to ask for the manager to see if they could cook me some fresh hot chicken. The manager did not say he apologized for the inconvenience or anything. He just looked at me with unbelief and took the chicken and told them to cook more. While the chicken was cooking he sat my fries on the open counter as if they were going to stay hot as well. At this point I just took my food and left.

Date: 9 months ago

Review №63

Rating: 3

That was my first time ever going there and the people in the back were so loud talking loud cursing loud have to be heard my food was okay it wasnt the best maybe it was just that night cuz I heard that place supposed to be good but Im not rushing to go back and theyre kind of high

Date: 10 months ago

Review №64

Rating: 2

Tonight was complete chaos, the 2 African American people leaving were so vocal and used language that customers do not need to hear. This used to be a restaurant and to go...now its ridiculous. Very sad that short tempered individuals cant be professional.

Date: 10 months ago

Review №65

Rating: 1

I don t like leaving negative reviews, however I keep having a bad experience with this wingstop. I ve been here a few times and each time I come, the team members act as if they don t want to interact with the customers. Instead of helping out guests, they pretend as if they don t see them. I made an online order to pick up at the store. I got the notification that my order was ready, and when I came it took them 45 minutes exactly to give me my order I understand if it was busy, but it wasn t. I wouldn t have an issue with the wait, but I only ordered fries, plus this is not the first time they have done this. If it s not a long wait, then the order is incorrect.

Date: 10 months ago

Review №66

Rating: 2

Ordered boneless wings (cowboys flavor & the Louisiana flavor). The cowboys flavor didn t even have lemon pepper on them and the Louisiana flavor barely had any sauce .it was a waste of money.

Date: 10 months ago

Review №67

Rating: 4

Date: 11 months ago

Review №68

Rating: 1

gave me all drums when i ordered mixed.

Date: 11 months ago

Review №69

Rating: 1

Never coming back to this Wingstop bought a L ranch with my order the person who organized the bag put in the ranch sideways and by the time I got home the ranch had spilled everywhere. The wings were dry and had no flavor at all almost like if they were over cooked worst experience ever they don t even deserve a star.

Date: 11 months ago

Review №70

Rating: 1

I found mold in my ranch and they didn t make my order right

Date: 11 months ago

Review №71

Rating: 1

Date: 11 months ago

Review №72

Rating: 1

Ordered a spicy chicken sandwich, loaded cheese fries, and buffalo ranch fries. The chicken was too moist. The chicken was not crunchy at all. The fries were flat, and not crunchy even though I ordered them well done. Huge disappointment. Probably order the wings and nothing else.

Date: a year ago

Review №73

Rating: 1

RUN RUN RUN AWAY FROM THIS WING STOP THEY SUCK!!! This has to be the worst wing stop. Food sucks timing sucks and the people that work here are rude and careless.

Date: a year ago

Review №74

Rating: 2

Bad service with the late shift! The morning/day shift is cool

Date: a year ago

Review №75

Rating: 5

I am conflicted about leaving 5 stars because, in all honesty, I waited almost an hour past the pick up time for an online order. However, its was CLEAR they were doing the 100% BEST they possibly could. They were SLAMMED and the manager was kind and calm and doing everything right. They needed more help but this not always something you can control. He was doing everything he could to help everyone and it was nice to see. It wasnt chaotic it was just too busy. And the food was FLAWLESS for wingstop. It was hot, fresh, well packed.

Date: a year ago

Review №76

Rating: 1

This location is HORRIBLE! They are disorganized and never have your order ready. This is the 3rd and final time giving this place service. The door dasher has been waiting for 30 plus minutes on an order that was put in at 1pm for a 6pm pickup. Its 6:15 and still no progress just a long line of people asking for a refund or looking for their order.

Date: a year ago

Review №77

Rating: 1

I ordered a TRIPPLE MEAL DEAL! Received it COLD UNDER COOKED anddd was missing my tenders!!

Date: a year ago

Review №78

Rating: 5

Man! this was the spot, is the spot. This wingstop is the best! Food is great and the atmosphere is chill. Really nice area with a park next to it. Love it there.

Date: a year ago

Review №79

Rating: 3

I feel like they are using the chicks wings and legs, definitely not the grown chicken anymore lol. Im done being a customer, I love wings but wingstop prices for this chicklets,

Date: a year ago

Review №80

Rating: 1

Bad attitude on front counter

Date: a year ago

Review №81

Rating: 4

Date: a year ago

Review №82

Rating: 1

I ordered online and came to pick it up but they were still working on it 30 minutes later it turns out they havent even started on my order.

Date: a year ago

Review №83

Rating: 5

Date: a year ago

Review №84

Rating: 4

Date: a year ago

Review №85

Rating: 1

My husband and I ordered a 50 piece lemon pepper for the fight. When we arrived, the order was not ready and they could not find the order. We finally got our order in all that chaos of other people order not being ready at 8 pm. To make a long story short, we got the wings home and the wings were extra hard and feathers galore. We called the next morning and was told we had to have the receipt for the order to be replaced or refunded. When youre expecting the order to good, you dont hang on to the receipt. The worse service ever. Money wasted. There was about 6 wings eaten and I was so disgusted by all the feathers, we threw them away. Never again will you get our business.

Date: a year ago

Review №86

Rating: 4

Date: a year ago

Review №87

Rating: 5

Date: a year ago

Review №88

Rating: 5

Date: a year ago

Review №89

Rating: 1

The food was promised over an hour ago, it s a store full of people at 10:25p and no one at the front to help the customers or update us when the food will be ready. It s always a problem at this location.

Date: a year ago

Review №90

Rating: 1

Ordered my food online they said it would be done in 22 minutes. Left the house 5 minutes before it was supposed to be done. Been sitting here over an hour. Do not order food from this restaurant. They dont know what theyre doing. Food

Date: a year ago

Review №91

Rating: 1

No point in ordering online. Might as well just wait my order was suppose to be ready 20 minutes ago I m still waiting. They don t let you know about how much longer you may have. Then have an attitude when you do ask. Just go out to eat instead of dealing with it. I ve asked multiple times about my order now 25 minutes after it s suppose to be ready the guy tells me they re about to start working on it. This place trash horrible customer service and it s plenty workers so that s no excuse this time.

Date: a year ago

Review №92

Rating: 1

Service is poor I called talked to the girl on the phone at 902 she placed my order and here it is an hour later and my son is still waiting for the good no explanation nothing just we are working on it. Absolutely ridiculous. They said it would be ready at 932 and it is currently 1010.

Date: a year ago

Review №93

Rating: 4

Went in for wings, ordered them well done, and all drums. Got a mix of both, and they werent well done (crunchy). The food was still got and fresh, so I didnt complain. Overall friendly but expect a wait on that food

Date: a year ago

Review №94

Rating: 1

Do not order food from here , literally took them 2 hours to get my food out. Surprised the location still running

Date: a year ago

Review №95

Rating: 1

Service was terrible

Date: a year ago

Review №96

Rating: 4

I Wouldnt think that I would be giving 4/5 stars to a Wing Stop, but here I am, its the first time that I get my order right on time, actually 6 min earlier. The staff was friendly, but they felt a bit kind of overwhelmed, which I dont blame them, they just need to own it more, and find a way to have fun while focusing on having the right orders and in the right time thats all. Keep on the good work. Will keep coming so this review is not set in stone. UPDATES will follow to watch out foe consistency

Date: a year ago

Review №97

Rating: 5

Date: a year ago

Review №98

Rating: 1

We waited on a 30 minute order for an hour. Never coming here again. We are going to Ovilla Road from now on!!!

Date: a year ago

Review №99

Rating: 1

They took 1 hour to get my order ready, after my order online said it was ready, workers here don t care at all. The worst service I seen in my life, plz just closed this wing stop, first and last time here in this location.

Date: a year ago

Review №100

Rating: 2

They are slow slow. It took them over an hour and twenty minutes. This is crazy!.

Date: a year ago

Review №101

Rating: 4

Moving at lightning speed tonight...which is uncommon. Food is good as always but wings were fried a little too hard but a few dips in the Ranch made them tolerable.

Date: a year ago

Review №102

Rating: 1

I pay $44.98 and all I got was 3 large orders of corn. I pay for 30 piece family meal. WINGSTOP this is terrible, find some other employees that know what there doing. NEVER AGAIN WILL I RETURN TO THIS LOCATION.

Date: a year ago

Review №103

Rating: 1

I believe the corporate offices for Wingstop need to make surprise visits to this location. Poor customer service, delayed orders, not getting what you actually ordered, food coming out cold, and employees not paying attention to detail.

Date: a year ago

Review №104

Rating: 5

My order was accurate also excellent customer service

Date: a year ago

Review №105

Rating: 5

Always get my order correct a d friendly service

Date: a year ago

Review №106

Rating: 5

My order was ready on time also greet customer service

Date: a year ago

Review №107

Rating: 5

Excellent service, food is fresh

Date: a year ago

Review №108

Rating: 5

Excellent service great food

Date: a year ago

Review №109

Rating: 5

This location always give my order on time if doesnt matter what busy they are excellent service

Date: a year ago

Review №110

Rating: 5

I love this location they have a new management

Date: a year ago

Review №111

Rating: 5

This location is amazing always get my order on time also friendly service

Date: a year ago

Review №112

Rating: 5

They have a new management great food friendly service

Date: a year ago

Review №113

Rating: 5

I put my order online when I come to pick up my order they greete me also the restaurant is clean! Lots of good changes

Date: a year ago

Review №114

Rating: 5

I like the new service that they have now,They are very friendly.Laura is very attentive and friendly she makes sure thst i have all my order.Very good gob *****

Date: a year ago

Review №115

Rating: 5

I was delightend to go this location Very good service My wings were very hot, The flavor was delicious, The manager Vero really took care of me very well and was very attentive.lll be back

Date: a year ago

Review №116

Rating: 5

My order was on time, the employees were very efficient.

Date: a year ago

Review №117

Rating: 5

I put the order in i received on time also the team members was to friendly

Date: a year ago

Review №118

Rating: 5

Excellent customer service

Date: a year ago

Review №119

Rating: 1

Waited over an hour for an order through DoorDash. I just ended up cancelling. The lady running things was definitely overwhelmed and needs more help. There were people there that had been waiting two hours for food.

Date: a year ago

Review №120

Rating: 1

Date: a year ago

Review №121

Rating: 1

They mess up the order all the time. The drinks are stale. Service is just bad

Date: a year ago

Review №122

Rating: 2

Chicken was super grease and I asked for extra crispy and the was so soggy..I mean was pouring out the container just trying to take it out the bag

Date: a year ago

Review №123

Rating: 1

Do not go here. We waited 2 hours+ for a 6pc. Boneless wings. This place needs help extremely bad. I will never go to this location again. You have been warned. Shut it down or do something about the problem you are having at this location.

Date: a year ago

Review №124

Rating: 1

On Monday 3-27-23 at 10:30pm I went to the DeSoto location at 209 E Pleasant Run. While waiting for my order for 25 minutes I needed to use restroom but they refuse to give me the code to the door. So I ask for my money back and left. Is this how Wingstop treats their black customers in DeSoto, Texas???? This isnt 1963, Birmingham Alabama but that is the way I felt being at this location. Never again I will step foot into another Wingstop. The black heavy set woman with braids was very disrespectful and apparently she has done this before. Im 65 years old and never experienced such degrading moment like this. Very Sad!!!!!!!!!

Date: a year ago

Review №125

Rating: 2

Not sure why but it shouldn t take 1.5 hours for my food to be ready. Waited 40 min before heading to the location, only to wait another 35-40 min when I arrive! Who ever is managing at night needs to tighten their shift. Ridiculous!

Date: a year ago

Review №126

Rating: 1

For the life of me I dont know how it takes almost 2hrs for an order of wings that were called in. This location is absolutely TRASH. NEW MGMT IS NEEDED IMMEDIATELY!!!!!

Date: a year ago

Review №127

Rating: 1

Took over 2 hours for cold food. Cashiers and cooks do not care about customer service. Might be the absolute WORST location in America. Go to cedar hill, Duncanville, or Lancaster for decent service and food.

Date: a year ago

Review №128

Rating: 1

On 3/15 at 9:29pm I placed an order for pickup through my app. The timeframe I was given to pick up my order was 58-63 minutes. So I got there at 10:30 pm expecting my order to be ready. I was so wrong, my ticket hadn t even been hung. My ticket was laying among a bunch others. It was like I annoyed the worker by asking for any help. They told me it would be an additional 30 minutes, well we waited for an additional 45 minutes over 2 hours for food. They never stopped taking walk in orders as well just told people it would be about an hour wait. I WILL NEVER, EVER order food from this location again. I ve given them entirely too many chances. Would not recommend to anyone!

Date: a year ago

Review №129

Rating: 1

I specifically asked for half flats and half drums. In fact, the cashier insured thats what Id get. Well, she lied... This wingstop truly sucks. The wings were dried out, and the fries were cold. Avoid it at all costs.

Date: a year ago

Review №130

Rating: 1

Theres a disconnect with this location. The food is never ready on time. This store definitely needs some training on customer service and overall training how to greet the customer. This is unfortunate and unacceptable that someone has to wait longer than the time that the food was promised. The area manager needs to come out and see why this particular location is always behind. Im sitting in the restaurant right now and people have been waiting 2 hours for their food. Never again. I ended up throwing the wings away. They still had the feathers on them

Date: a year ago

Review №131

Rating: 1

I walked in on a beautiful Wednesday afternoon with my family of 4 , placed an order for 12 wings and 8 boneless wings . It was 6:40pm I assumed it would only be a 15-20min wait as the cashier said itd be right out . Fast forward Im watching online orders fly out the door about 10 to be exact. We were only getting glanced at didnt get my meal until 8:20pm . No Seasonings on the fries the wrong sauce on the wings wow.. So disappointed

Date: a year ago

Review №132

Rating: 5

Date: a year ago

Review №133

Rating: 4

Date: a year ago

Review №134

Rating: 1

There has to be a new boss in town because this place has become a joke. Terrible management .

Date: a year ago

Review №135

Rating: 1

Trash!! Don t waste your time!!

Date: a year ago

Review №136

Rating: 1

Went around 11:30 to place an order attitude was flaring I because it s was close to them closing placed my she told me it will be 20mins we sat and waited in the lobby about 12 o clock one of the workers asked if we been help we said yes she asked for the name I told her she said we been called your name which wasn t true because I was sitting right in front of the pickup window then I get my food my fries was hard and cold I asked for my wings to be well done they were not wasn t very pleased ended up throwing the fries away and most wing that don t sit well with me when you hungry and pregnant a waste of 30 dollars want ever go back

Date: a year ago

Review №137

Rating: 2

The slogan written on their bags says Where Flavor Gets Its Wings, they should change it to Where Wings Lost Their Flavor! I ordered 66 bone in wings. Four different flavors, Mild, lemon pepper, mango habanero and Louisiana. All the wings were barely coated in any flavoring, and it felt like the wings were plain, no flavor. The mild wings were completely lacking any seasoning. The lemon peppers had sprinkles of pepper but no lemon flavor at all, the Louisiana tried to have some flavor but most where without seasoning, and the mango habanero had almost no sauce to them. Terrible, terrible, just terrible, only upside, I only had to wait 30 minutes and not 2 hours for my order like last time.

Date: a year ago

Review №138

Rating: 3

They forgot my veggie :(, they no longer have rolls:/ . Wings, corn , fries were good. Did not even bother calling, I was just to tied and hungry from a long day at work .

Date: a year ago

Review №139

Rating: 5

Date: a year ago

Review №140

Rating: 5

Good team today 02/16/2023 They are there because they like there job not just a check!!!

Date: a year ago

Review №141

Rating: 1

Waited almost an hour for 10 wings, which wasnt an issue. I had this little black girl who had just arrived at her shift, called my name for my order, and immediately set it on the to-go shelf on the opposite end of the counter from me. Had the cashier not told her to hand it to me, this brat would have left it there on the shelf and went to the kitchen to do nothing.

Date: a year ago

Review №142

Rating: 5

Date: a year ago

Review №143

Rating: 5

The best chicken restaurant to visit!! The food and staff was great.

Date: a year ago

Review №144

Rating: 1

I have 1 and 30 minutes waiting for an order and the people serving are playing. What bad service

Date: a year ago

Review №145

Rating: 1

I ordered 2 combos for home delivery and I didnt get the drinks!!

Date: a year ago

Review №146

Rating: 1

Didn t want to give one the lady was very rude and took her time coming to take my order and had the nerve to get a lady that came in after me and was rude saying come on the side that don t have the view of the menu and I got so upset by her tone I left and I will NEVER EVER GO TO THIS WING STOP

Date: a year ago

Review №147

Rating: 5

I love the wings here and manager is SUPER friendly even when dealing with difficult customer my props to her didn t get her name but she is Amazing

Date: a year ago

Review №148

Rating: 1

They need more workers or something. They were backed up on online orders by a whole hour and in person orders had a two hour wait. THAT IS RIDICULOUS. The staff wasn t rude, but definitely frustrated and overworked. It s a Thursday night during football season, I m sure many people are ordering wings, which is why they needed to be better staffed and prepared. If I could give zero stars I would! DO BETTER WINGSTOP!!!

Date: a year ago

Review №149

Rating: 1

Terrible location! Whoever the cashier is with the red/black dreads should not be the face of this place. Horrible customer service. Long wait times for no reason. He told me it would be an hour wait -when it was actually 45minutes! I left for 10min after waiting for 20min and when I came back only half of my order was ready. I asked him where was the rest of my order- he acted confused like he couldn t look at my receipt and see! He says to me that s it then - with just ONE of my orders in some balled up bag that looked like it had been sitting for quite some time! I sent him to search for the rest of my food- He then says to me the cooks placed my order on separate tickets and it would be 3 additional minutes for the remainder of my order. I waited an additional 15min from that 3 minute lie and watched this cashier mishandle every other customer and their order! He never apologized- and was extremely rude! Needless to say after all that waiting MY food was NOT fresh. Do not go here!

Date: a year ago

Review №150

Rating: 5

Best In the area

Date: a year ago

Review №151

Rating: 1

Absolutely ridiculous on wait time even though order was placed online.

Date: a year ago

Review №152

Rating: 1

Trash location takes forever too many kids working in this location and only one or two work. People Ordered online and was told it was gon take 2 hours please hire better workers cause these kids are terrible.

Date: a year ago

Review №153

Rating: 1

Placed Online. Food was suppose to be ready in 48 minutes. Walked In to pick up and now it s 2 hours until ready?! DO BETTER

Date: a year ago

Review №154

Rating: 5

Date: a year ago

Review №155

Rating: 1

Third and last time in a 6 month span that I have been disappointed with this Wingstop. My fries were cold with no seasoning and the wings were also cold with no favor of lemon pepper. The wings were just dumped on the tray with no paper under the wings in the container. Also the wings were not crispy. I walked in to order and was told I had a 20 minute wait the wings were ready in 7 minutes . I should have been suspicious at that point. I am done with this location!!!

Date: a year ago

Review №156

Rating: 2

Vegetarian options: They have plenty veggie sides Food

Date: a year ago

Review №157

Rating: 4

Tried the fried corn, mixed feelings about it. Overall everything was ok. Drinks were not good though

Date: a year ago

Review №158

Rating: 5

Date: a year ago

Review №159

Rating: 2

I called for my order and they told me 20 minutes I showed up in 30 minutes and then they still told me it was a 10-minute wait came in 10 minutes later and my wings still were not done the lady asked me how I wanted them I told her I wanted them super saucy and wet and they were dry af. No sauce.

Date: a year ago

Review №160

Rating: 1

The worst service ever i had.. sloooww service

Date: a year ago

Review №161

Rating: 4

I had given up on this Wing Stop location and a few others about 4 years ago because they were frying the wings to hard to the point that they were like chicken jerky and the fries were never hot. As a last resort, I gave them a try the other night. To my surprise they were perfectly fried and my fries were hot.

Date: a year ago

Review №162

Rating: 5

Date: a year ago

Review №163

Rating: 1

Ordered food online. It said in the app it was ready. Waiting another 30 minutes to get my food. Stag seemed to be very slow and didn t seem to be putting in much effort to catch up on their back log. Very disappointing.

Date: a year ago

Review №164

Rating: 3

This Wingstop used to be my go to as the Cedar Hill location is a dud! BUT, this location has disappointed me three times in a row now. My last 2 visits, my wings were lukewarm and not crispy at all. The wet order of Hot Lemon were dry...no wetness to them, the Louisiana Rub looked wet and not really coated as they used to be and the fries always seem undercooked. The large order of fries is the same amount as the regular order of fries and the times given should be increased from anywhere between 15-20 minutes extra. As much as I enjoy WingStop, it looks like well have to continue going elsewhere.

Date: a year ago

Review №165

Rating: 3

Date: a year ago

Review №166

Rating: 1

Definitely would not recommend. I placed an order through the Wingstop app on 11/05/2022 at 5:11pm and went to the Desoto restaurant 40 minutes later, even though the email I received said to pick it up in 33 minutes. The line was out of the door and the order was not ready. The employees were not helpful and ignored the customers who inquired about their orders. I did not receive my order until about 6:30pm, and no apology was given for the slow service.

Date: a year ago

Review №167

Rating: 1

The worst place Ive ever been to. Not only was the wait for online ridiculously long the costumer service is terrible. I will never come back to this wing stop!

Date: a year ago

Review №168

Rating: 5

Gotta give props where its due. Great service from the crew here. Pretty consistent too. Killed it on the food prep so big thanks I definitely appreciate it!

Date: a year ago

Review №169

Rating: 2

The wings werent tossed, they were sitting in a small puddle of sauce. The Barqs root beer tasted like seltzer water. No syrup. No flavor. I tried to call to tell them and got no answer

Date: a year ago

Review №170

Rating: 5

Love their wings but their wait time is deceptive.

Date: a year ago

Review №171

Rating: 1

It took me two hours to get my order. Dont come or order anywhere else I wont come to this place again

Date: a year ago

Review №172

Rating: 1

Worked here and they definitely dont care about employees. Theres also a lot of favoritism and inequality. Wouldnt recommend applying.

Date: a year ago

Review №173

Rating: 1

Order from Ubereats. Received my food 2 hours later, cold and food was wrong. Asked for fries well done and they were undercooked. Will never order from this location again.

Date: a year ago

Review №174

Rating: 1

Placed an order around lunch time. Ended up finding this item in my French fries. Truly disappointed. Never ordering from here again. Will be requesting a refund.

Date: a year ago

Review №175

Rating: 5

FAST & FRESH HIGHLY RECOMMEND

Date: a year ago

Review №176

Rating: 5

They were friendly and my wings were like i asked, medium amd wet

Date: 2 years ago

Review №177

Rating: 5

Date: 2 years ago

Review №178

Rating: 5

Date: 2 years ago

Review №179

Rating: 1

Wings was not done. The seasoning was not good

Date: 2 years ago

Review №180

Rating: 1

Date: 2 years ago

Review №181

Rating: 3

Every time you try to call to make an order they never answer! It s so annoying! The food has always been great! The problem with this location is that they never answer!

Date: 2 years ago

Review №182

Rating: 3

Calling a store 7 times after you have spent your money is UNACCEPTABLE!! They are rude, and untruthful . They will confirm your order just to give you the wrong thing and then will go back and forth with you about their mistake. Customer service is not being taught during training and it s sad I should not have to drive 20-30 minutes away for a wing stop location that I appreciate their consistency, customer service is excellent, food order is correct, and accountability is taken if needed.

Date: 2 years ago

Review №183

Rating: 5

Date: 2 years ago

Review №184

Rating: 2

I ordered online and went to pick up once the Wingstop app stated my order was ready. Well I still waited another 30 minutes for my order and they told me they were waiting for my fries which was not true. My wings were suppose to be extra crispy and it was not and on tops of that my fries were cold.

Date: 2 years ago

Review №185

Rating: 1

Ok I m usually a patient person but it took a hour and 40 minutes to get my food. Now Customer Service could be 200 percent better but it was not the worse cause I know how fast food places are. I did an online order for carry out. After waiting 40 minutes I went in sure my order was in. Well it wasn t she said 4 minutes and that I had one person in front of me. When she actually meant another hour! So when I got my order my fries were cold and hard ( too hard) and my chicken was dry n hard! I m so disappointed! I even thought to apply bc it seem they need help! It was packed so I m sure they had a rush but cold hard food is acceptable especially since I was patient. I started to go back but decided just won t go to wing stop again!

Date: 2 years ago

Review №186

Rating: 3

Place is great the food was very good got and fresh, good service friendly workers, the wait was ridiculous for a 10 pice wing order combo. It took 40 minutes to get our order. Not cool especially since my son was hungry after an intense football game he played in, time management definitely needs improvement ASAP!

Date: 2 years ago

Review №187

Rating: 1

Are you kidding me. This is the third time our fries have come with 0 (ZERO!!!) seasoning despite asking for a regular amount!! Or even extra!! I understand if they run out of it but at least let customers know somehow!

Date: 2 years ago

Review №188

Rating: 1

Tried to place a order but they said at 11:28 it s the last order they were taking . Bummer it say they close at 12:00 ??

Date: 2 years ago

Review №189

Rating: 1

If I could give 0 stars I would. Placed an online order at 5pm and it s now after 7pm and the order still isn t ready. I ve called multiple times to get an eta and was either hung up on or just left there with the phone ringing. How hard is it to pick up the phone and answer a question and go on about your day ? Worst customer service ever!! I want my money back and I m letting corporate know because this is ridiculous on how long this mess is taking.

Date: 2 years ago

Review №190

Rating: 1

They consistently have a hard time with the dinner rush. The one 10 minutes East in Lancaster does a fairly good job even in peak hours. Save your time and money. It s been an 1hr 30 and I still don t have any food.

Date: 2 years ago

Review №191

Rating: 1

Absolutely pitiful, I placed an online order and at first things were smooth I go and pick it up and get home and then I notice I m short two wings on my ten piece I don t know how it s hard to count to ten so I try to call and then the cashier answers and asks me to hold and proceeds to sit the phone down making me wait for about 17 minutes so long that I put the phone on mute and went ahead and ate the wings I did have when she finally says hello in the two second span it takes me to unmute my phone she hangs up , I call back twice and no answer I will never give this establishment my money ever again as someone who comes from the service industry this was appalling

Date: 2 years ago

Review №192

Rating: 1

I notice this and many fast food restaurants (if you can call this one fast)since most of the reviews says they take way to long to give you the order, I am not surprised of the bad reviews because most of the are having the same characteristics, if the management wont care much less the line worker or cashiers, we need to do something about it because the reason they can care less is that they will always have sales, I will give you the advise that never pay cash because your money will not be returned, but if instead you pay with a cc or debit card you can always dispute the charge and get your money back Ive done it many times, as long as you have the evidence in pictures or a chat where you contact the restaurant. If more and more disputes get done with same issues the owner of the restaurant (NOT THE MANAGER) will start to look why theres so many disputes he will be losing money and realize that his restaurant is performing really bad. See this reviews the owner he can also dont care he probably wont even see them, but he will be seeing his bank account. I will create a facebook group and share it with you all !In the mean time I will not buy from this place ever again !!!!

Date: 2 years ago

Review №193

Rating: 5

Date: 2 years ago

Review №194

Rating: 5

Everett was great,took care of my order ..great service..

Date: 2 years ago

Review №195

Rating: 5

Very nice place to hold a business meeting. Very clean and professional enviroment

Date: 2 years ago

Review №196

Rating: 1

Wings were very dry I always have this problem it seems as employeewant to do the bare minimum they need to close this place down! they don t deserve our hard earned money!

Date: 2 years ago

Review №197

Rating: 1

I gave this location a 1 star but since than. This location has improved A LOT since my last review. I will give it a 3 stars for now.

Date: 2 years ago

Review №198

Rating: 5

Who doesnt like wingstop

Date: 2 years ago

Review №199

Rating: 4

Prices have recently gone up, but where hasnt. Great food still. Moderate service.

Date: 2 years ago

Review №200

Rating: 4

This place doesnt have good ratings, but we still decided to give it a try. Everything was hot & correct when I ordered it. Service was also really good. I will be ordering from here again.

Date: 2 years ago