Exchange (AAFES)

Review №1

Rating: 5

Awesome

Date: 2 months ago

Review №2

Rating: 5

Excellent customer service!

Date: 5 months ago

Review №3

Rating: 5

Date: 6 months ago

Review №4

Rating: 5

Date: 11 months ago

Review №5

Rating: 5

The AAFES/Exchange store at this location is inside a security fence and another check point and is intended primarily for employees. It is a small convenience store with snacks, drinks, and a few other things - most definitely not a surplus store. Other Exchange stores are full fledged department stores and are located on military installations.

Date: 11 months ago

Review №6

Rating: 1

Fraud. Military Star. Beware.

Date: 11 months ago

Review №7

Rating: 4

My only issue was some of our items where delivered damaged. Plus a few top where missing on my disinfectant sprays.

Date: a year ago

Review №8

Rating: 5

Friendly associates, there every day, always ready to help.

Date: a year ago

Review №9

Rating: 1

Worst Vendor on the Planet Bar None, and I shopped all over. There are bad ones but they dont survive, AAFES gets the prize, and it stays but really shouldnt! My purchase authorization was blocked without any clear reason or notification. When I tried to buy some items, charges were posted to my credit cards although the transactions didnt go thru and the orders couldnt be placed. All attempts to clear these pending charges for incomplete transactions were met by total indifference, incompetence, misinformation, total ignorance and ultimately refusal to correct the problems AAFES employees and system caused. This happened multiple times during a period of 2 weeks. The accounting system is totally faulty and unlike any other vendors. Despite my military service of 27 years this is what I got from an entitled group of people who are paid despite poor performance, unpbespeakabe incompetence and rudeness. They dont have to earn it, they get paid and funded despite poor performance and loosing custome. AAFES Is characteristic of an organization that doesnt have to perform to exist. The title of customer service representative is a misnomer these people are neither customer friendly, nor service oriented, and they are definitely not reps. They are a collection of ignorant parasites on society. If one wants to get frustrated and infuriated one should try shopping on SHOPMYEXCHANGE, or call AAFES to buy something or correct a problem that they caused. AAFES is a DINOSAUR that should have been extinct long ago.

Date: a year ago

Review №10

Rating: 1

Date: a year ago

Review №11

Rating: 1

I am a retired veteran, I trued on 03/15/2023 to stayed at the Air Force Base Lodge in Homestead AFB Florida, this Lodge charged per night to retired veterans $170 dollars, we re at more other Military Bases is much less, $100 per night is what costed me at Camp Lejeune, NC. I wonder why is almost double at AFB in Homestead?, thank you.

Date: a year ago

Review №12

Rating: 1

Date: a year ago

Review №13

Rating: 1

Date: a year ago

Review №14

Rating: 1

Dont work Lp for the Fort Meade Location. Bad management and since the Regional Manager hired them they cant ever do anything wrong its the fault of the people under them .Had several talks with my regional they were all my fault and would not blame her Golden Childs they couldnt ever do anything wrong they were perfect. If, you want to belittle and treated with no respect work at Fort Meade as LP!! If, your lucky they will curse at you!!

Date: a year ago

Review №15

Rating: 4

This is the Headquarters building of the Exchange (AAFES). You need ID to enter the grounds and be eligible to shop. It only has a small express store in it, with Starbucks available in the food court (All other food options have been closed). You may have ship to store done at this location however if it is a large item like television, washer dryer or refrigerator you will need to make it to the building before 3:30 pm as the items are left on the receiving dock for the headquarters building and it closes at 4:00pm. It is best to have these large items delivered to your home. Small items are kept on a cage in the express store and will be available until the store closes.

Date: 2 years ago

Review №16

Rating: 5

Great experience

Date: 2 years ago

Review №17

Rating: 1

Military Star is reporting a card to my credit that is not mine - I have NEVER had a Military Star card - Tammy at the Dallas office was very rude and refused to try and help me with the info I have on my credit report of the person whose card it must actually be! I ll be filing a BBB report ASSP

Date: 2 years ago

Review №18

Rating: 1

Don t fall into the debt trap with the Military star card they use a billion dollar company called Transworld systems incorporated and will add 1000 dollars immediately!They don t care about inflation obviously!Wish there were more protections for veterans!

Date: 2 years ago

Review №19

Rating: 5

Date: 2 years ago

Review №20

Rating: 1

Location on Walton Walker Dallas. Nothing special about this place anymore since CV19. Its like a ghost town.

Date: 2 years ago

Review №21

Rating: 1

My Issue is with Fort Jackson main Exchange food Court. ODOBA Restaurant! Employees are working there with they masks under their noses. Using the same gloves to cash out customers and Not changing them before serving the next customer. that concession is not a safe place to eat at!

Date: 2 years ago

Review №22

Rating: 5

Called customer service spoke with, Gryfon B. And let me just say I have worked in the Customer Service field my entire life (40 years) and this young lady s customer service skills are phenomenal! Do not lose this employee whatever you do! She has earned her 5 stars and then some! thank you Gryfon for getting back with my husband and I in regards to our daughters mattress, again, you did an exceptional job, going above and beyond! we wish they were more customer service representatives in the world like you keep shining your star/light so bright!

Date: 2 years ago

Review №23

Rating: 1

No self respecting black male should work here. Leadership is a joke. Employment is a slow patronizing death.

Date: 2 years ago

Review №24

Rating: 5

Awesome customer service! Friendly people! The exchange mart is small more like a huge convenience store but enough for everyday needs!

Date: 2 years ago

Review №25

Rating: 1

Hello It James Collings wrongful Termination is against the law on a disabled person. So what makes your employer a 10 and reviews a 10. Commercial Dishwasher.

Date: 3 years ago

Review №26

Rating: 1

Tiny store. And no kids allowed. Waste of a trip.

Date: 3 years ago

Review №27

Rating: 1

Drove over an hour just for the Dallas headquarters location to be closed and I didn t know because their online hours are not updated. Covid hours are 7-4:30 Mon -Fri but shows they are open until 6 on Friday. Please update your website. I also ordered a bed frame and dresser and both were broken when delivered and I don t even know how to return it seeing as both are really heavy and I can t carry them to my car. I m so upset and frustrated at this point

Date: 3 years ago

Review №28

Rating: 1

Literally drive two and a half hours! (because it was the closest one to me) And they wouldn t let a four year old kid in. Really wasted my time. Should ve had said something online when I looked stating kids couldn t come.

Date: 3 years ago

Review №29

Rating: 5

Been here 31 years

Date: 3 years ago

Review №30

Rating: 1

Pointless to buy online and pick it up there. It took forever to get in the building. Once inside I was told that my order really wasn t paid for and that I would have to pay to get it. Since I used a gift card to pay for half of it, I have to call some 800 number get them to refund the gift card and then reorder. So what the hell was I told that my order was ready for then?! I went all the way there for nothing. I will NEVER choose to pick up from there again.

Date: 3 years ago

Review №31

Rating: 1

The Exchange, or BX or PX as it is better known by the mostly military members that use it, is a massive global monopoly that controls most stores, commerce and dining options on U.S. Air Force and Army installations. Sadly, its prices are generally higher than most U.S. shopping options, particularly Walmart and Amazon. This is particularly true of fast food offerings overseas, where prices are significantly higher than the U.S., and U.S. coupons and app discounts are not accepted. Many Exchange items are much cheaper at on-base commissaries (grocery stores). Their online product offerings are similarly disappointing. The Exchange does offer to price match, but only items that are regularly priced, and the price match is limited to one item per customer per day. The best deals are found during the holidays in November and December, when there are frequent discount programs, promotions and a few great deals, like $199 laptop computers on Black Friday. Look for clearance and weekly sale items, which can be a good deal since stores do not charge state sales taxes. Be aware that its weekly flyers and other booklets illustrate many items that are NOT on sale. Also, its Military Star credit card is not really competitive with others. This credit card limits online payments to once a week with a maximum payment of $2500, unless the entire balance is paid. This can result in significant interest payments! The USAA credit card has better incentives, with 5% cash back on gasoline and 2% back on grocery shopping. Military Star snail mails gift cards in $20 increments which can only be used at the Exchange. Ive waited over a month for my gift cards, and have no idea if they have been lost or stolen. USAA and Pentagon Credit Union simply refunds earnings back to credit card users.

Date: 3 years ago

Review №32

Rating: 1

Someone used my debit card information and fraudulently charged $1000 on this website. I called customer service and they didn t care and said there was nothing they could do.

Date: 3 years ago

Review №33

Rating: 5

My name is Raul Perez and am sure, this is a great place to shop. I will stop sometime.....former soldier from the 10 mtw division.

Date: 3 years ago

Review №34

Rating: 1

Dont buy anything online. Poor customer service. I bought a Patio set in May. They lost it... Chairs finally showed up in July missing the table. Called many times told many things. Got a email today table wont shipped until September. Summer will be over! Buyer be aware!!

Date: 4 years ago

Review №35

Rating: 5

I worked here for 4 years and I loved it and all the people I worked with. I ended up moving out of state and quit. I miss it and the people. My husband was in the Army and I loved going on post to the PX, especially when over seas. The employees at HQ work diligently to keep the merchandise stocked and up to date at all the stores.

Date: 4 years ago

Review №36

Rating: 1

Date: 4 years ago

Review №37

Rating: 5

Date: 4 years ago

Review №38

Rating: 5

Date: 4 years ago

Review №39

Rating: 5

Date: 4 years ago

Review №40

Rating: 5

Date: 5 years ago

Review №41

Rating: 1

Former employee have a disabilty case in a wrongful Termination case and they refuse to compensate me. More than willing to come back and work for the company only if compensate for them being wrong about my behavior and coded up wrong in there computer system.

Date: 5 years ago

Review №42

Rating: 5

Work

Date: 5 years ago

Review №43

Rating: 5

An Express store on the first floor for active duty, retirees and Disable veterans.

Date: 5 years ago

Review №44

Rating: 5

Great customer service, excellent people

Date: 5 years ago

Review №45

Rating: 5

Date: 5 years ago

Review №46

Rating: 5

Ms. Susan K. Johnston is an Exceptional Optical technician and superb customer service Manager. Amazingly she smiles, answers phones, talks to customers and simultaneously provides professional services. Ms. Johnston has always provided exceptional one-on-one optical advice and presented multiple options when purchasing lens and frames. Thanks for Your Service Ms. Johnston. Vr LTC (Retired) Robert Henderson

Date: 5 years ago

Review №47

Rating: 5

Date: 5 years ago

Review №48

Rating: 5

Date: 5 years ago

Review №49

Rating: 5

Date: 6 years ago

Review №50

Rating: 4

Date: 6 years ago

Review №51

Rating: 5

Date: 6 years ago

Review №52

Rating: 5

Date: 6 years ago

Review №53

Rating: 5

Date: 6 years ago

Review №54

Rating: 5

Date: 6 years ago

Review №55

Rating: 4

Date: 6 years ago

Review №56

Rating: 5

This place is amazing so proud to serve our service members!

Date: 6 years ago

Review №57

Rating: 5

Date: 6 years ago

Review №58

Rating: 3

No comments

Date: 6 years ago

Review №59

Rating: 1

Stuck up no personality bunch of people.

Date: 6 years ago

Review №60

Rating: 5

I mean.... I work here so.....

Date: 6 years ago

Review №61

Rating: 5

Date: 6 years ago

Review №62

Rating: 5

Date: 6 years ago

Review №63

Rating: 5

Date: 6 years ago

Review №64

Rating: 5

Date: 6 years ago

Review №65

Rating: 1

Date: 6 years ago

Review №66

Rating: 5

Date: 6 years ago

Review №67

Rating: 5

Great atmosphere

Date: 6 years ago

Review №68

Rating: 5

Date: 6 years ago

Review №69

Rating: 5

Best!

Date: 6 years ago

Review №70

Rating: 1

Date: 6 years ago

Review №71

Rating: 5

Date: 6 years ago

Review №72

Rating: 5

Date: 6 years ago

Review №73

Rating: 5

Date: 6 years ago

Review №74

Rating: 5

Date: 6 years ago

Review №75

Rating: 5

Date: 6 years ago

Review №76

Rating: 1

Date: 6 years ago

Review №77

Rating: 5

Date: 6 years ago

Review №78

Rating: 4

Date: 6 years ago

Review №79

Rating: 4

Date: 6 years ago

Review №80

Rating: 3

Date: 6 years ago

Review №81

Rating: 5

Date: 6 years ago

Review №82

Rating: 3

Date: 6 years ago

Review №83

Rating: 5

Date: 6 years ago

Review №84

Rating: 5

Date: 6 years ago

Review №85

Rating: 3

Date: 6 years ago

Review №86

Rating: 5

Used the ballroom for event, went very well.

Date: 6 years ago

Review №87

Rating: 5

Date: 6 years ago

Review №88

Rating: 5

If youre active or retired military, the HQ building has a great little shoppette thats open weekdays, normal 8 - 5 hours.

Date: 6 years ago

Review №89

Rating: 5

Date: 6 years ago

Review №90

Rating: 5

Date: 6 years ago

Review №91

Rating: 5

Friendly people

Date: 6 years ago

Review №92

Rating: 5

The AAFES/Exchange store at this location is inside a security fence and another check point and is intended primarily for employees. It is a small convenience store with snacks, drinks, and a few other things - most definitely not a surplus store. There is also a Starbucks, Subway, Taco Bell, and Burger King. Other Exchange stores are full fledged department stores and are located on military installations.

Date: 6 years ago

Review №93

Rating: 5

Date: 6 years ago

Review №94

Rating: 1

Date: 6 years ago

Review №95

Rating: 5

Date: 6 years ago

Review №96

Rating: 5

Date: 6 years ago

Review №97

Rating: 3

Date: 6 years ago

Review №98

Rating: 5

Date: 6 years ago

Review №99

Rating: 5

This is where I worked.

Date: 6 years ago

Review №100

Rating: 5

This place is army exchange bldg for a special occasion only.

Date: 6 years ago

Review №101

Rating: 5

Great place to work.

Date: 6 years ago

Review №102

Rating: 2

Date: 6 years ago

Review №103

Rating: 5

Date: 7 years ago

Review №104

Rating: 5

Date: 7 years ago

Review №105

Rating: 5

Date: 7 years ago

Review №106

Rating: 5

Date: 7 years ago

Review №107

Rating: 5

Date: 7 years ago

Review №108

Rating: 5

Date: 7 years ago

Review №109

Rating: 5

Date: 7 years ago

Review №110

Rating: 3

Date: 7 years ago

Review №111

Rating: 5

work in this bldg

Date: 7 years ago

Review №112

Rating: 5

Great prices

Date: 7 years ago

Review №113

Rating: 5

Date: 7 years ago

Review №114

Rating: 5

Date: 7 years ago

Review №115

Rating: 5

Date: 7 years ago

Review №116

Rating: 5

Best place to work!

Date: 7 years ago

Review №117

Rating: 4

As PXs go, this is a small one. Great place to buy alcohol and sundries.

Date: 7 years ago

Review №118

Rating: 3

Date: 7 years ago

Review №119

Rating: 3

I always came out here to use the gym , love it

Date: 7 years ago

Review №120

Rating: 5

This place is the best place you can work.

Date: 7 years ago

Review №121

Rating: 5

Awsomw workplace

Date: 7 years ago

Review №122

Rating: 4

Date: 7 years ago

Review №123

Rating: 5

I interviewed there, they make you feel at home..... Grace and Peace!

Date: 7 years ago

Review №124

Rating: 5

Serving the men and women of the armed forces and contributing to their quality of life.

Date: 7 years ago

Review №125

Rating: 5

HQ for The Army and Air Force Exchange Service. Retail and Food Business

Date: 7 years ago

Review №126

Rating: 5

Date: 7 years ago

Review №127

Rating: 5

The gym is great here

Date: 7 years ago

Review №128

Rating: 5

Non-Lombardi Cemetery

Date: 7 years ago

Review №129

Rating: 5

Date: 7 years ago

Review №130

Rating: 5

Date: 7 years ago

Review №131

Rating: 5

AAFES is in business to make items available to military members worldwide. If you can find a cheaper price at your local Walmart then go there. They cant always have rock bottom prices on everything because they have to ship items to garden spots like Afghanistan and other FOBs. When did Walmart ever do that? Also, unless a military base is completely closed, the AAFES location stays open even if operating at a loss in order to provide service to the people they serve. Walmart and other providers will just close the store and move on. Think before you bash.

Date: 7 years ago

Review №132

Rating: 5

Date: 7 years ago

Review №133

Rating: 1

Deceptive business practices. Definitely dont support our troops. They advertised $75 Coach watches on their site on clearance. I bought one online and paid for it. A week later they emailed me and said they couldnt send it. I called and they said they were sold out and wouldnt get any more in stock. I told them they actually still had these watches on their site but now they were shown at $150 each. They said yes, that I was welcome to buy one but Id have to pay them another $75 extra. Isnt bait and switch illegal? Spoke with a manager and the most intelligent thing he had to say was thats just how it is.

Date: 7 years ago

Review №134

Rating: 5

18 years of practice.....

Date: 7 years ago

Review №135

Rating: 2

Date: 7 years ago

Review №136

Rating: 5

Serving the military everyday.

Date: 7 years ago

Review №137

Rating: 1

Okay

Date: 7 years ago

Review №138

Rating: 5

Date: 7 years ago

Review №139

Rating: 4

Date: 7 years ago

Review №140

Rating: 5

Place not easy to find. Once you do though employees and security very helpful and nice. A small exchange.

Date: 7 years ago

Review №141

Rating: 5

Nice atmosphere

Date: 7 years ago

Review №142

Rating: 1

Date: 7 years ago

Review №143

Rating: 5

I work here now!!!!

Date: 7 years ago

Review №144

Rating: 5

Date: 8 years ago

Review №145

Rating: 1

The call center in Dallas TX was an awful experience. I was told different information y every person I talked to. There was a total disregard to my situation. If I hadnt been aggressive with the floor Manger I would not have gotta any results. Hell I still dont know if I have gotta any results. Whos to stay that he didnt put me on hold do nothing ll then answer the phone and say it taking care of smh. Aafes is horrible to do busy with.

Date: 8 years ago

Review №146

Rating: 5

Date: 8 years ago

Review №147

Rating: 5

Any place that supports our troops is a good place to be.

Date: 8 years ago

Review №148

Rating: 5

Excellent Prices, Customer Service and Convenient!!!

Date: 8 years ago

Review №149

Rating: 5

Great

Date: 9 years ago

Review №150

Rating: 5

Date: 9 years ago