Cracker Barrel Old Country Store

Review №1

Rating: 5

I met my grandson there on occasion and it is a special time for us. This time he saw a choo choo train in the country store. It is always a special time to see his eyes light up. The waiter and waitress in training were attentive and caring.

Date: 4 hours ago

Review №2

Rating: 5

Date: 4 hours ago

Review №3

Rating: 4

It was too chaotic and wait staff seemed flustered. The restaurant is over crowded.

Date: 10 hours ago

Review №4

Rating: 2

All food horrible overcooked

Date: a day ago

Review №5

Rating: 5

Date: a day ago

Review №6

Rating: 5

Date: a day ago

Review №7

Rating: 5

Date: a day ago

Review №8

Rating: 5

Great food, excellent service and friendly staff.

Date: 4 days ago

Review №9

Rating: 4

Date: 4 days ago

Review №10

Rating: 2

Dirty restrooms and dirty cutlery

Date: 5 days ago

Review №11

Rating: 5

Date: 5 days ago

Review №12

Rating: 5

Date: a week ago

Review №13

Rating: 5

Date: a week ago

Review №14

Rating: 5

Good food but service was slow and the prices were pretty high for an egg sandwich and a BLT with drinks over thirty bucks not counting the tip . Vegetarian options: Not the right ones for breakfast .

Date: a week ago

Review №15

Rating: 5

Wr had about a 30 minute wait, but it was worth it. Ellas was our server and she was awesome, so was the food we ordered. Ms Anita and the ladies in the store are so wonderful. We found our new spot.

Date: a week ago

Review №16

Rating: 3

Good food but small servings for the price. Servers were nice but very busy and no time to be very attentive. The room is too noisy and its an obstacle course to get in and out of the building.

Date: a week ago

Review №17

Rating: 5

Date: a week ago

Review №18

Rating: 5

Food is always fresh, and no matter how busy they are, the staff is always friendly and courteous i love their new rewards program because they will send me a free drink or appetizer every once in a while

Date: a week ago

Review №19

Rating: 5

Food is always on point any time I go. I decided to switch it up and get the meatloaf this time around since its my second favorite item. Sadly it ended up being cold, but the rest of the meal was hot thankfully. Will always be back as no one is perfect and mistakes happen.

Date: a week ago

Review №20

Rating: 5

Date: a week ago

Review №21

Rating: 5

All good! Spent three times our meal cost in the gift shop. Lots of nice 40% off items. Parking: Easy parking, no problem at all.

Date: a week ago

Review №22

Rating: 4

The crack house is good. It is just to LOUD.

Date: a week ago

Review №23

Rating: 4

Date: a week ago

Review №24

Rating: 5

Date: a week ago

Review №25

Rating: 4

Prices have skyrocketed. Portion s were small.

Date: a week ago

Review №26

Rating: 5

Visit was great . Cracker Barrel has sadly pulled a few items from it menu. With so much competition makes me wonder why? Also why is the app so hard to use

Date: a week ago

Review №27

Rating: 5

Great service

Date: a week ago

Review №28

Rating: 3

I wasnt too happy. We were greeted/seated quickly, and the hostess told us the special, which was pot roast. Sounds great. The waitress gets there and I order the special. Nope, were out of the special. So, I ordered the strip steak, which was ok. The Hostess continued to push the special to everyone she sat, I know because I was sitting at the first table in the door right behind her stand. Maybe dont push something you dont actually have in the future. I wont be going back there. there are way too many places to choose from in the Houston area.

Date: a week ago

Review №29

Rating: 5

Great service and friendly people

Date: a week ago

Review №30

Rating: 4

Date: a week ago

Review №31

Rating: 5

Always enjoy looking around the store after our meal. Employees are so helpful! Parking: Plenty of handicap spots are available All parking is off the street in a lot. Food : 5/5 | Service

Date: a week ago

Review №32

Rating: 3

Our chicken was undercooked and hard as rocks

Date: a week ago

Review №33

Rating: 5

Date: 2 weeks ago

Review №34

Rating: 4

Food was good but really missing the options to substitute for the biscuits. Gluten is not my friend and I am tired of paying for food that I cant eat. They used to allow an extra egg or sliced tomatoes or something. Now, sorry no substitutions. Waited entire meal for a drink refill. Dietary restrictions: There are no substitutions allowed for dietary issues.

Date: 2 weeks ago

Review №35

Rating: 5

Date: 2 weeks ago

Review №36

Rating: 5

Great Food & Great Service. The manager is Super Great .... Food

Date: 2 weeks ago

Review №37

Rating: 2

The waiter did his best but when I brought my kid to get a birthday meal the waiter spilled the water all over both my kids on the clothes and all over but the problem was most of the people didnt even try to clean it up the waiter did but no manager came over to ask if we were okay I felt like it was an inconvenience that water was spilled they didnt comp the meal and that was a birthday meal so I was pretty upset with that I didnt blame the waiter because he said he was sorry over and over again but I never left their feeling like they were concerned that it was built all over one person that worked there even said that there was nothing they could do about the water spilling that was just an accident or my kid had to go back to work then it would have been a problem but no manager no one walked up and said if we were okay with it or wanted to ask us if anything about it so I was not very happy with that and it took a while to get our food which I guess is normal for that place but do not try to make up for the spill really irritated me

Date: 2 weeks ago

Review №38

Rating: 1

I ordered the smoked chicken breast with veggies. The first one was BLACK in the middle. It was about 1/4 inch thick. I ate the outside portion. The back was tan while the top was nasty tasting and looking. So I asked for the manager who took about 30 minutes to show up at my table. She assured me that it was prepared properly. Then she asked if I would like another one. She said it was black from the seasonings they use. So I asked for very little seasoning or none. About 25 minutes later, a solid black breast showed up in a to-go box. I just left it as it was. Maybe she would try it. I paid for my dinner. I was told that I should have left without paying anything. I was so disgusted and frustrated. I entered about 5 PM and left a little after 7 PM on a Friday night. That manager was clueless about customer service and food service standards.

Date: 2 weeks ago

Review №39

Rating: 5

Date: 2 weeks ago

Review №40

Rating: 1

The Service here is terrible and never gets any better. Other Cracker Barrels are good well managed, but not this one. Big disappointment!

Date: 2 weeks ago

Review №41

Rating: 4

Date: 2 weeks ago

Review №42

Rating: 4

Good location, service, parking and food. Everything is clean and organized. Kid-friendliness: They have toys for entertainment. Food : 4/5 |

Date: 2 weeks ago

Review №43

Rating: 5

Date: 2 weeks ago

Review №44

Rating: 4

Date: 2 weeks ago

Review №45

Rating: 5

Kid-friendliness: It s a wonderful place to enjoy a great meal. By yourself or with family. The gift shop is Awesome as well. A Great place. Which ever state I m in. I Love Cracker Barrel! Food : 5/5

Date: 2 weeks ago

Review №46

Rating: 3

The food was decent, they do not have alot of options for someone that has diet restrictions.

Date: 3 weeks ago

Review №47

Rating: 5

Date: 3 weeks ago

Review №48

Rating: 5

Cracker Barrels food is always good and the variety is great. The wait staff and store clerks are always courteous and patient.

Date: 3 weeks ago

Review №49

Rating: 5

Breakfast was great.

Date: 3 weeks ago

Review №50

Rating: 5

Huge improvement from our last visit! Food and service were much better.

Date: 3 weeks ago

Review №51

Rating: 5

Cracker Barrel is one of my favorite places to go! Mainly because of the gift shop!

Date: 3 weeks ago

Review №52

Rating: 5

Cheerfully greeted and friendly service for a take out order. Food was great and people were very helpful.

Date: 3 weeks ago

Review №53

Rating: 4

Date: 3 weeks ago

Review №54

Rating: 5

Great family restaurant, clean, ample parking.

Date: 3 weeks ago

Review №55

Rating: 5

Date: 3 weeks ago

Review №56

Rating: 5

If you want a great meal and like country cooking. This is the place to go. Cornbread, biscuits, apple butter.

Date: 3 weeks ago

Review №57

Rating: 4

I enjoyed our lunch maybe I was just tired.... but it still reminded me of days gone by. So if you know you know

Date: 4 weeks ago

Review №58

Rating: 5

Date: 4 weeks ago

Review №59

Rating: 5

Date: 4 weeks ago

Review №60

Rating: 5

Our waitress was phenomenal food was great

Date: 4 weeks ago

Review №61

Rating: 4

Waitress was basically non existent. Id tell you her name but I have no idea. Food was great. We had the hasbrown Shepherds pie and yummy yummy! Atmosphere same as every cracker barrel.

Date: a month ago

Review №62

Rating: 3

The food was good. Our waiter was emphatic of changing one dish that was not as my son expected. The store is beautifull. BUT: the floor was full of napkins (ano one picked them up) AND it took 50 min to get our order to the table!!! crazy amount of time. Need to improve the waiting time. Food

Date: a month ago

Review №63

Rating: 4

Love that Cracker Barrel serves breakfast all day. My eggs were cooked perfectly, over medium. Big, delicious pancakes were the best I have eaten in a long time. And the bacon, sausage, and ham were exceptional. Top it all off with the washroom casserole for the WIN! I had the Grand-ma Plate!.

Date: a month ago

Review №64

Rating: 5

Date: a month ago

Review №65

Rating: 1

Did not get food. Checked out the new Christmas items in the store.

Date: a month ago

Review №66

Rating: 5

Just a classic piece of Americana. No matter where you visit in the US it brings you back to eating with Grandpa and Grandma. I love the chicken fried steak and beignets !

Date: a month ago

Review №67

Rating: 5

This place never disappointed me , food (breakfast) was amazing , great portion and the pancakes were amazing too .

Date: a month ago

Review №68

Rating: 1

Waited over an hour only to be told that the weather was causing the grill to go off and on and we could not be seated because we would not be attended to. Hmmm sounds more like a staffing issue.

Date: a month ago

Review №69

Rating: 1

We waited an hour and half and still didnt get seated, we ended up leaving. They said servers didnt come in and the grill was broken......Terrible Leadership.

Date: a month ago

Review №70

Rating: 5

The food is good. The service was good. Wheelchair accessibility: Yes Food : 5/5 |

Date: a month ago

Review №71

Rating: 3

The Conroe location had many people working but you d think they were short staffed. Many people had to wait for food and drinks for quite a while. I saw employees standing around doing nothing while others disappeared in the back. Poorly trained and managed.

Date: a month ago

Review №72

Rating: 2

Food and service were good, THE RESTROOMS ARE NASTY! They smell horrible and literally looked like a gas stations restroom. So disappointing to have restrooms look like that at the place you are eating . Food

Date: a month ago

Review №73

Rating: 4

Date: a month ago

Review №74

Rating: 5

Date: a month ago

Review №75

Rating: 5

Date: a month ago

Review №76

Rating: 5

A classic for breakfast. The variety of options, the ambiance and the constant pleasant attention give it the best marks.

Date: a month ago

Review №77

Rating: 5

Cracker Barrel Old Country Store is always a great place to bring your family! The warm, cozy atmosphere feels like home, and the staff are always friendly and welcoming. The menu has something for everyone, with delicious comfort food that never disappoints. From the hearty breakfasts to the mouth-watering dinners, every meal is a treat. Plus, the old-fashioned country store is a fun bonus, filled with unique finds and nostalgic items. Its the perfect spot for a family outing or a relaxing meal. Highly recommended!

Date: a month ago

Review №78

Rating: 5

My bonus mom, had her 75th birthday dinner at Cracker Barrel today. I cannot say more good things about the staff at this location. Special shout out to Manda and Phoenix who went out of their way to make Mama G s birthday special. From the time we arrived, we were greeted warmly at the hostess stand. You can really tell the staff are not only friendly to customers, but they truly are friendly, and helpful with each other. The food was delicious we had the Sunday special pot roast, pot pie, steak, and chicken. All of the food was hot, fresh, and the pot roast was super tender. They brought us a basket of bread before our meal came out and ended our dinner with a Coca Cola cake on a decorated plate:) Thank you so much for making our Sunday dinner out so memorable. We will definitely be back!! Happy 75th Birthday to Grandma Dirty(Today). Happy Anniversary also to Lloyd and Diane(Yesterday). I would also highly recommend this Cracker Barrel, for large groups, or celebrations they do a great job.

Date: a month ago

Review №79

Rating: 5

Great alternative if you dont have time or in the mood to cook dinner.

Date: a month ago

Review №80

Rating: 5

Great location! Cracker Barrel can be hit or miss but this location was very good. Service was great and so was the chicken fried chicken. Will be returning!

Date: a month ago

Review №81

Rating: 5

Date: a month ago

Review №82

Rating: 5

A 4? But its a good 4 all across the country. Its not the fanciest but the food is always consistently good.

Date: a month ago

Review №83

Rating: 5

Date: a month ago

Review №84

Rating: 3

Ordered fish and chips which was just ok. Probably wouldnt order that again. Best part of the meal: the tasty green beans and delicious buttery biscuit.

Date: a month ago

Review №85

Rating: 5

Date: a month ago

Review №86

Rating: 5

Everything great, good food, fresh Hot coffee, great service Parking: No problem at all Food : 5/5 |

Date: a month ago

Review №87

Rating: 5

This place has really improved. The food and service were very good Food

Date: a month ago

Review №88

Rating: 5

Same as its always been except now. Instead of the need to ask for free biscuits, theyre just served automatically with every plate.

Date: a month ago

Review №89

Rating: 2

They were out of the daily special and we have noticed they run out of different foods often. Big disappointment.

Date: a month ago

Review №90

Rating: 4

The wife and I have been fans of the barrel for many years. We had the pleasure of having Colin as our waiter. Couple of years back he was simply a busboy, but still had the generosity of his time to help our table out when our own waitress was too busy. Now he is an outstanding server instead of a busboy! Parking: This place has great parking with the exception of where they should have extra wheelchair accessible parking they have put to go parking. They could move them over a few more spots and everything will be fine Kid-friendliness: Has a great variety of childrens meals. Wheelchair accessibility: For the amount of wheelchair accessible spots that they do have their exceptionally marked and place well right by the building on the right

Date: a month ago

Review №91

Rating: 5

Date: a month ago

Review №92

Rating: 1

Worst service Ive ever had at a cracker barrel. It wasnt busy ,it was around 200 on a Thursday, took a good 5 minutes before I could even get acknowledged I was there,and that was by grabbing a waitress walking thru from another section

Date: a month ago

Review №93

Rating: 2

The food seem to be warmed up and not fresh made. We were not happy with either one of our meals.

Date: a month ago

Review №94

Rating: 2

We ordered the Grandpa s breakfast and Boys breakfast with two sides, but the seasonal fruit was missing. It was not served. We also wanted to try the baked apple cobbler for sharing, but two orders were brought to our table instead of one. We werent asked how many servings we wanted, and we didnt want to return it to avoid food wastage. I think the service could be improved by paying attention to these details. We ended up paying more than we should have and not getting the right order and also not getting the right attentiveness in service.

Date: a month ago

Review №95

Rating: 5

Everything about this place is fun and screams country. Wonderful people. Moms home cooking style food. Good portions. The store area has so many varieties of goodies. Must shop! Have fun

Date: a month ago

Review №96

Rating: 3

This day I received take out, the check out lady knew I was waiting for my food order, then when it got there at the same time people just got in line to check out.... And then the lady didnt ask the customer do you mind if I check her out real quick, no she tells me to get behind everybody in line. And then was very slow at checking everybody out.

Date: a month ago

Review №97

Rating: 4

Date: a month ago

Review №98

Rating: 5

Date: a month ago

Review №99

Rating: 1

Ordered through the app and picked up curbside. Food was cold and definitely old. Hashbrown caserole was stale. Meat was cold and burnt like it had been reheated. Arrived and food was not resdy yet so no reason to be cold. Didnt get butter with pancakes. Pancakes also cold.

Date: a month ago

Review №100

Rating: 4

Food is good, service usually good, there can be a long wait sometimes.

Date: a month ago

Review №101

Rating: 5

Cracker Barrel is great for shopping as well as eating. The Country Store inside has a great selection of unique items. It is always a must see for holidays amd each season. The food is great and they have things that vegetarians can eat. The service is wonderful. Vegetarian options: There are vegetarian options but be sure to ask your server if it is cooked with meat flavoring.

Date: a month ago

Review №102

Rating: 4

Date: a month ago

Review №103

Rating: 3

Biscuits were tough, had to ask server for fresher biscuit. Rainbow trout, delicious. I was enjoying my mashed potatoes until I was to the halfway point and then they were hard. It s like they may have gave me the last bit from one pan then put fresh on top of it. It was disappointing and to mention it to the server seemed like a waste of time because I was practically done with my meal. My servers were top notch, wish I was able to tip more. But the food was bad enough that I may not go back. In the retail section I had a coupon from my email that the cashier knew nothing about, made for a very slow frustrating transaction

Date: a month ago

Review №104

Rating: 4

Date: a month ago

Review №105

Rating: 5

Date: a month ago

Review №106

Rating: 3

Meals were subpar. I ordered grilled chicken tenderloins and asked for them not to be burnt. They brought them to me after they flipped them over and they were burnt on the underside. I used to love their fried chicken and now when I order it, it has been sitting out for a while and kind of dry. I feel like with the prices increased meal quality is just not there.

Date: a month ago

Review №107

Rating: 3

Some people in our party wanted the shepards pie they informed us they were put and we were told we could not light candles for a birthday cake . I would personal would not choose crackel barrel to eat for my birthday but this particular person loves crackel barrel.

Date: a month ago

Review №108

Rating: 4

Really enjoy this place to eat!

Date: a month ago

Review №109

Rating: 3

Always a great atmosphere and friendly employees. My dining companion and I both got the fried chicken dinner. The sides were great however the fried chicken was extremely overcooked and dry. Parts of the chicken were so overcooked it was leathery. This was the same for both dinners. It appears that they have gotten rid of the Broccoli rice casserole and a few other sides since my last visit. The peach cobbler was delicious but extremely overpriced for portion size. $5.99 for about 1/2 cup (4oz) peaches with a 3 inch square piece of crust on top. Cheddars is looking much better after this visit which is where we originally went to but they were closed due to power outage. After this visit Cracker Barrel is no longer a desirable restaurant for regular patronage.

Date: a month ago

Review №110

Rating: 4

Excelent waitress table 112 aprox 8pm

Date: a month ago

Review №111

Rating: 4

Date: a month ago

Review №112

Rating: 5

Breakfast for dinner....winner!

Date: a month ago

Review №113

Rating: 5

The ifood was good as always but the service was not good we had to wait 20 minutes to get seated it was at 8:30 and nobody else was in line and it was not crowded and they never apologized for having us to wait so long

Date: a month ago

Review №114

Rating: 3

Date: a month ago

Review №115

Rating: 5

Our waitress was excellent and extremely helpful!

Date: a month ago

Review №116

Rating: 5

Always the best meal in town. Portions are generous and the service is excellent. My guest and I usually have lots of requests, extra napkins, go boxes, more green beans, but our server anticipated most of our requests and was very patient with the others. Very nice young lady. Dietary restrictions: I just had dental work so I chose the vegetable plate. So delicious and made it easy to meet my needs; carrots, green beans, hash brown casserole and fried apples, so satisfying.

Date: a month ago

Review №117

Rating: 5

Nicole and Sierra were awesome upbove a 10 for their work and professional ways ! They are the top two waiters!!!

Date: a month ago

Review №118

Rating: 3

Very salty ,changed a lot since Jan-Feb

Date: a month ago

Review №119

Rating: 3

The food had no taste and was obviously frozen.

Date: a month ago

Review №120

Rating: 2

I remember eating regularly at this location many years ago. I loved the biscuits and gravy. I came here for that same experience but was sadly disappointed. The service was strained or just didnt care. The food was terrible. Please save yourself the disappointment and skip this place.

Date: a month ago

Review №121

Rating: 1

We spend almost $50 on breakfast and it was cold and the pancakes were dry and tough

Date: 2 months ago

Review №122

Rating: 5

Date: 2 months ago

Review №123

Rating: 5

Very friendly. Great food. Great service by Ella for dine in.

Date: 2 months ago

Review №124

Rating: 5

Amazing place to have breakfast and probably one of the best buttermilk pancakes that I ever tried. Everything we asked was delicious we order fish, chicken, French toast, pancakes and lemonade. So so so delicious. The service is not that good. The food took hours to arrive. 100% recommended

Date: 2 months ago

Review №125

Rating: 4

I usually order the same thing every time I visit Cracker Barrel but this time I ordered the same thing my son did. I was very disappointed, my son loved it said it was good. I guess I am not a fan of the trio dinner. I will order my usual next time. Now lets talk about those massively uncomfortable wooden chairs.

Date: 2 months ago

Review №126

Rating: 5

Date: 2 months ago

Review №127

Rating: 4

Date: 2 months ago

Review №128

Rating: 5

Date: 2 months ago

Review №129

Rating: 5

Placed an online order for curbside pickup, When I arrived I notified the store I was there. Waited and no one came out. Notified again, no response. Went inside to pick up my order, of course had to wait in line. Food was already cold. Vegetarian options: Lots of veggies to choose from. Dietary restrictions: N/A Parking: N/A Kid-friendliness: Theres a nice store for kids to pick out toys and candy. Wheelchair accessibility: N/A

Date: 2 months ago

Review №130

Rating: 4

Date: 2 months ago

Review №131

Rating: 1

This location is mediocre at best most days. It used to be good but over the years it is a hit or miss eating here. Today I was charged $4 to put cheese on my mashed potatoes. I could understand if I had them fully loaded maybe $2. That is absolutely ridiculous. I could see maybe doing a little upcharge on my side but $4 no way. I will not eat at this location again. The staff are all young high school and college kids that most of the time are clueless. I will not spend another dime at this location simply based on principle.

Date: 2 months ago

Review №132

Rating: 5

Date: 2 months ago

Review №133

Rating: 5

Great food. Great atmosphere. Nice gift shop. Very pleasant people. Food

Date: 2 months ago

Review №134

Rating: 1

Food and service was horrible Parking: Parking is fine Food : 1/5 |

Date: 2 months ago

Review №135

Rating: 1

After a long day of work I order food curbside. After waiting 30 minutes I go inside and its just sitting there. I had to dig for my tip money only had a 20 and because it was raining I thought it would be well deserved. Needless to say I had to go in and get my own cold food.

Date: 2 months ago

Review №136

Rating: 5

Always love coming and finding great things

Date: 2 months ago

Review №137

Rating: 4

Very good food and friendly staff.

Date: 2 months ago

Review №138

Rating: 3

Date: 2 months ago

Review №139

Rating: 5

Excellent place the food great and always the attention is first class, always I come back Parking: It always has parking availability, it is excellent Kid-friendliness: Family atmosphere and children have to do activities at the table while waiting for the food

Date: 2 months ago

Review №140

Rating: 5

Date: 2 months ago

Review №141

Rating: 5

Date: 2 months ago

Review №142

Rating: 5

Date: 2 months ago

Review №143

Rating: 5

Staff is always very friendly and helpful. Food is always very good. One of my favorite places to go. Reminds me of my mom s cooking.

Date: 2 months ago

Review №144

Rating: 3

Date: 2 months ago

Review №145

Rating: 1

They WILL discriminate against African Americans, its sad.

Date: 2 months ago

Review №146

Rating: 5

betta at the door greeted us with a friendly smile and warm welcome. despite the long wait she was the sweetest as she took us to our table and shared the specials. our server was so sweet and attentive too. even the manager tammy stopped by towards the end of the meal to ask how the meal was and she was awesome! we love this cracker barrel will definitely be coming back!!! thanks ladies!!!

Date: 2 months ago

Review №147

Rating: 5

I love the cracker barrel country store. The employee are wonderful their. Especially management. Anyone that says otherwise are delusional and not taken seriously about the fast food atmosphere

Date: 2 months ago

Review №148

Rating: 5

To all the people that complain about Cracker Barrel be thankful that they was even open during the hurricane as a former worker of the food industry just know people that serve you have families that they leave to serve ungrateful people .be considerate of the effort and time they put in to make sure you get a good hot meal. So please stop the hate on here my god.

Date: 2 months ago

Review №149

Rating: 1

I hate to do it, but I will be doing a review of the nastiness we experienced. I had a party of 12, then a drop to 11 people. I was told when half of the people are here we would be sitted. If I could give this place a zero I would. Betta is a racist lady. The manager was just as rude as Betta. My caucasian sister/friend was told a table was being prepared. Then when 5 black people came they no longer could assist. Theyve sitted more than 15 people since weve been standing here. Betta and the manager pictured needs a master class in service. Betta wouldnt even get the manager so I called out to a manager for assistance. I was met with rudeness from that manager. I shouldnt have had to call for her. She should have come to apologize and speak to us directly. If youre black with a large party, dont go, is my recommendation. They said they were short on servers, but the sitting of over more than 16 people said otherwise. I spend quite a bit at Cracker Barrell regularly. No More! I was taught a valuable lesson today, the old Cracker Barrell way of racism still stands at 1301 League Line Rd. I asked for the GMs name. I was told Q and thats all Betta knew. Thankfully, I met Q at Logans Steakhouse roughly 10 years ago and shes a friend on FB. She is customer service personified from my experience. This meeting was a surprise send off for a sister colleague and friend that was ruined by bias and othering. Corporate will be receiving communication from all the adults present. I wish I could post the video of the nasty aggression of the manager as she approached. I wish would have videoed the smirks from the host as we questioned and asked to be sitted.

Date: 2 months ago

Review №150

Rating: 1

Facts: we arrived at 7:05 for a colleagues surprise going away breakfast. We approached the hostess stand and informed her of our party size. Hostess advised that they were unable to seat unless the entire party was here. We understand this is a common practice at most restraunts. They proceeded to push tables together and pull out utensils for our party size. We were advised they only had 3 servers at this time and it may be delayed. We continued to wait until our entire party arrived and were still denied seating, meanwhile multiple parties equaling more than our party size were being sat while we were still being forced to wait infront of the entrance, making us block the way. The only difference between our party and the other parties was the color of our skin. The hostess and the manager on shift were rude, condescending, and couldnt explain the reasoning as to why they were not seating us. This has been a long week for everyone, many of us still not having power, yet we still wanted to go out and celebrate our colleague. We will never go to this or any other cracker barrel ever again as apparently, additional training of staff is needed.

Date: 2 months ago

Review №151

Rating: 1

Disgusting and atrocious are a couple terms to described what happened today. As someone that has worked over 10 years in restaurant and hospitality businesses, it s an absolute right to say that an establishment that is opened, but unable to treat their guests with respect or acknowledgment no matter on how big, small, or what shade of skin you are should retrace and retrain their staff. Hosts/Hostesses are considered the face of the restaurant but if they are not able to accommodate or find solutions outside of the box then maybe they should not be the front facing team especially if they re not able to recognize that a supervisor/manager needs to be called on. A manager wow someone who has taken a position as part of the lead group and comes out screaming without any intent to listen to their guests should not be part of the management group. Please find direction in the words spoken in the reviews received not just saying to send an email to keep things on the hush hush. I ve always referred many guests to Cracker Barrel as a homey restaurant for those new to Texas and the whole Southern Hospitality vibe, which is obviously no where to be seen at this Conroe location. Thank you for ruining a joyous occasion. Anyone looking anywhere else? I ll recommend to head a couple more minutes down to the Woodlands where it s more down to earth than here.

Date: 2 months ago

Review №152

Rating: 3

Since there are extenuating circumstances to my review, I would rather discuss my grievances with a live person. This was a one time occurrence and at this time I would like to keep it confidential.

Date: 2 months ago

Review №153

Rating: 1

I would leave zero stars if I could. I ve come to this location for years, but never will again. We planned a going-away party for a beloved colleague. I and another colleague and her adult daughter arrived first. We asked for a table for twelve. An elderly hostess with silver hair and metallic green eyeshadow informed us we could not be seated until the whole party arrived. (This policy would shift several ways over the next half hour). So the three of us waited. Table after table of others were seated. When another large contingent arrived, we were now at least 8 in number with one more still in the car; soon after, we were 11. The elderly hostess with metallic green eyeshadow informed us she would not seat us until the person in the car came in. She told another member of our party she would seat us when half arrived, and more than half were now present, but still they refused to seat us. (What s the actual policy? The whole party? Half the party? No one can straggle behind from the car?) Elderly hostess, snippy from the start, was now worse. Another member of our party had asked a couple of times to speak with the manager, but the elderly hostess refused to get a manager, though she herself got snippier and nastier. Because she refused my colleague s request to get a manager, our colleague shouted toward the kitchen asking for a manager, as the elderly hostess refused to get one. She had been unpleasant from the start, but now she was nasty and belligerent. I could scarcely believe the way it unfolded - and then it got worse with the appearance of the manager. The manager came out SCREAMING. No introduction, no how may I help you? No nothing except to get right in our colleague s face, yelling ARE YOU THE ONE YELLING AT ME? My colleague was not given the opportunity to explain she shouted to request a manager because the elderly hostess had refused to get a manager despite being asked at least twice. The manager would not listen to Mrs. Potts concerns, spoke/shouted over her, and summarily instructed her (us) to leave. Rude would be a gross understatement. I am astonished someone with such an extreme lack of interpersonal skills became manager. Before the manager came out, the elderly hostess told us we could not be seated because there were not enough servers. Our party was originally planned to be 12 people, and that many or more were seated while we waited, even after 11 of us were present. I am still puzzled how there were not enough servers to serve us, as were were told several times, yet more people than our number steadily arrived and were seated with no problem. I won t visit this or any other Cracker Barrel again. I understand from Mrs Potts that the GM asked her to take her review down for the sake of her and/or the stores s reputation, but the best advice I can offer is that store employees, particularly managers, be trained in a fashion that values and respects customers (thus ensuring the store s reputation), and that the manager on duty be trained in the art of de-escalation (or basic respect at a minimum). Instead, she poured gasoline on the fire. As we discussed outside the store what to do next, another family came out of the restaurant, spoke to a member of our party, and commented they d noticed the hubbub and found it disgraceful. So while your staff was insulting our party, others were taking notice and very unimpressed as well. The whole thing was shameful, insulting (we were definitely made to feel unwelcome), and resulted in all of us moving to another restaurant in The Woodlands, where we were served a stellar meal by polite, professional staff. Much appreciation to LA MADELEINE AT MARKET STREET! Great food, great service; friendly, professional staff! ¡Gracias especialmente a la jefa, Jackie Diaz, y nuestro camarera, Ángela! For Cracker Barrel on League Line Rd in Conroe? Zero stars. Negative five. ¡Menos estrellas!

Date: 2 months ago

Review №154

Rating: 5

Date: 2 months ago

Review №155

Rating: 1

Truley one of the worst service I have ever received at a restaurant. The staff here is racist and will purposely take longer to seat you and make you feel uncomfortable enough to leave. They will make poc wait longer then their white counterparts. The manager is rude and unprofessional. It took an hour of waiting in their tiny little giftshop at 7am with an open dining room before we decided to leave.

Date: 2 months ago

Review №156

Rating: 5

Manda made our meal perfect, she had a large table she was waiting on plus our table and another. She didn t skip a beat, she was on top of everything and was so sweet. She s definitely an asset to Cracker Barrel. I had the Friday special - fried whitefish, it was delicious, the tartar sauce too. Great atmosphere, good food & a wonderful smiling waitress!

Date: 2 months ago

Review №157

Rating: 1

Took 20+ minutes to take a to go order. Told will be 20 minutes, but 45 minutes later Im still waiting. Got tired of standing so sat in chair of which they moved me to some obscure corner where I waited 15 more minutes till food came. Then there payment software asking for a tip and recommendation. Got home and my hamburger steak was a meat patty without brown gravy or sauteed onions.

Date: 2 months ago

Review №158

Rating: 5

Our first time in this restaurant. We have family members that always suggested us this place, but we never had the time, until now. The food is delicious and the pricing us very affordable. Service is quick and we had good servers. The only downside is that at peak hours this place will be packed and wait time is 30 minutes. So plan ahead and dont come hungry. At least the shop keeps you busy long enough.

Date: 2 months ago

Review №159

Rating: 5

Date: 2 months ago

Review №160

Rating: 5

This was my first time going to a cracker barrel, but I was left so impressed by everything! We had grilled chicken, fried chicken, fried okra, dumplins, and the salad. The main dishes were delicious but didnt blow us away, however the sides and the biscuits are to die for. The softest and most mind-blowing biscuits that Ive ever had. The service was amazing to top it all off. Thoroughly recommend!

Date: 2 months ago

Review №161

Rating: 5

First restaurant we found open after Beryl. May have been understaffed but they did a wonderful job. Very polite. Food was good. Thank you.

Date: 2 months ago

Review №162

Rating: 5

Date: 2 months ago

Review №163

Rating: 1

Come here if you want to ruin your day! Amazing place to test your patience and stress capacity. DO NOT COME HERE

Date: 2 months ago

Review №164

Rating: 5

Ill go back, excellent place to eat.

Date: 2 months ago

Review №165

Rating: 2

Conroe location is subpar at best. This used to be a solid 4.5 star restaurant. Not anymore. Food quality is down, last meal was cold and rubbery. Sad to be honest. Lots of staff just standing around, while folks were kept waiting for one poor girl who was trying. No support from management. Wont be returning

Date: 2 months ago

Review №166

Rating: 3

The fried (chicken pieces and chicken strips), required help, too grease and dry. The grilled fish was excellent (trout). The restaurant was a bit dirty and the men s bathroom needed attention. I had better experience at this restaurant chain, first time at this location. Wheelchair accessibility: I enjoy this restaurant chain, because the food is overall decent and the accessibility to move around with a wheelchair (my son is permanently disabled and bound to a wheelchair)

Date: 2 months ago

Review №167

Rating: 5

Date: 2 months ago

Review №168

Rating: 5

Date: 2 months ago

Review №169

Rating: 4

I believe cam do better good breakfast positive atmosphere

Date: 2 months ago

Review №170

Rating: 5

We love Cracker Barrel. I like the fried shrimp. It s so good. The only suggestions I have is that the root beer should be served ice cold instead of room temperature. I d also love to see Diet root beer return. Food

Date: 3 months ago

Review №171

Rating: 3

Service was not good but the food was delicious

Date: 3 months ago

Review №172

Rating: 1

Lunch on July 2, 12:40 or 12:45. Ordered 2 hamburgers, mustard was left off on 1. Meat was Ordered medium but was over cooked til it was black and crunchy and the buns were burned. It was the worse hamburger I have ever had at a restaurant.

Date: 3 months ago

Review №173

Rating: 4

All day breakfast menu. Hearty portions. Gift shop full of unique novelties. Biscuits and gravy. Need I say more?

Date: 3 months ago

Review №174

Rating: 5

Wonderful service!!!!

Date: 3 months ago

Review №175

Rating: 4

Date: 3 months ago

Review №176

Rating: 1

Anita in the front while I was waiting in line for 15 minutes informed me that in the wrong line and made me get behind another libe that formed after i was there. The hostess screamed NO when asked if i could seat at another table that i liked better. I would of left but i was with 3 other people that wanted to be there.

Date: 3 months ago

Review №177

Rating: 5

Date: 3 months ago

Review №178

Rating: 2

We were there for breakfast. We both ordered eggs with country ham. I dont recall being told there was an up-charge for ham. Then the ham was too salty to eat. My plate had a hair on it. I flagged someone and told them I had a foreign object in my food. She said she would get my server, which she did but it seems anyone would have been concerned and acted on it instead of passing it off to someone else. When my server came, I showed her and her response was, how were your eggs cooked? I said its not about how the eggs are cooked its that there is a hair on my plate (not mine). Her intent was to have my breakfast cooked again. No need; Ive lost my appetite. I dont recall her apologizing for it. And, I would assume a food safety issue would call for management involvement. That didnt happen either. She did remove my breakfast from the bill and then removed the ham from the ticket for my dining partner. (That ham was ridiculously salty!) Very disappointing morning at Cracker Barrel. Not the norm. Parking: Although, only one was left when arrived, the store has a good number of handicap spaces available. I also applaud you for having a zero entry from the H/C parking to the sidewalk. So often, there is a curb and then a ramp. This smooth transition is great. Wheelchair accessibility: My mom uses a rollator - not a wheelchair- but it is for someone with mobility issues. The hostess started to take us to a table toward the windows when there was a table available immediately inside the dining room. The hostesses need to be taught that someone with mobility issues does not always want to go far into the dining room. Pay attention to your customer needs and ask for preferences.

Date: 3 months ago

Review №179

Rating: 4

Shauna made our time there great, her smile was a blessing

Date: 3 months ago

Review №180

Rating: 5

You got to love the atmosphere. The food was awesome and there was a lot of it. The waitress was extremely friendly and took care of all of our needs before we even knew we needed it. The chicken and dumplings are awesome.

Date: 3 months ago

Review №181

Rating: 5

More reasonable priced meals than other local restaurants. Liked Breakfast all day menu. Vegetarian options: Good basic salad you can choose ingredients

Date: 3 months ago

Review №182

Rating: 4

Date: 3 months ago

Review №183

Rating: 5

Date: 3 months ago

Review №184

Rating: 5

Try the apple butter. Parking: I vanlife, and travel for work. This cracker barrel is very accommodating for that. Nice shaded parking spots. Garbage cans. And safe feeling. Ill go to sleep with my windows and doors open, in an empty parking lot, and wake up with rvs and horse trailers the next morning. With the aroma of bacon and biscuits in the air. Something about the parking lot just puts a smile on my face. Thank you, to the Cracker barrel at this location.

Date: 3 months ago

Review №185

Rating: 5

Date: 3 months ago

Review №186

Rating: 5

Everything is excellent in this place.

Date: 3 months ago

Review №187

Rating: 5

Date: 3 months ago

Review №188

Rating: 3

Noisy Atmosphere Parking: No problem

Date: 3 months ago

Review №189

Rating: 5

Date: 3 months ago

Review №190

Rating: 5

Date: 3 months ago

Review №191

Rating: 5

Awesome service and good food !!

Date: 3 months ago

Review №192

Rating: 5

They were very busy but we were well taken care of and breakfast was really good.

Date: 3 months ago

Review №193

Rating: 4

Date: 3 months ago

Review №194

Rating: 3

Had to ask for items...napkins and bill....no refills offered

Date: 3 months ago

Review №195

Rating: 5

Date: 3 months ago

Review №196

Rating: 4

The food could have been warmer and gravy was put on the mashed potatoes when it was requested on the side.

Date: 3 months ago

Review №197

Rating: 4

Date: 3 months ago

Review №198

Rating: 3

Date: 3 months ago

Review №199

Rating: 4

Date: 3 months ago

Review №200

Rating: 5

Date: 3 months ago