Mustang Creek Estates of Burleson

Review №1

Rating: 5

We moved my Dad to this location from another facility. He has improved so much and is building relationships with the other patients who live in his home. The staff is caring and stay busy making life better for everyone living in the home. I couldn t be happier with Dads progress. Thank you Building E staff. You guys are awesome!!

Date: 2 months ago

Review №2

Rating: 5

This place is so wonderful. All the staff goes above and beyond to make my Mother in law comfortable and happy. Lynette is always a phone call or text away to help accommodate anything you might need. I am so grateful that my MIL can be living here. My husband and I are very happy.

Date: 5 months ago

Review №3

Rating: 1

Dont live with the guilt of placing a loved one there.

Date: 7 months ago

Review №4

Rating: 5

Wow, this place is the best. Moving my dad has taken a lot of brain power but everyone here was so incredibly helpful. I wish I could call out everyone by name (and sorry for any misspellings) but Laura, Lynette, Tanya, Summer, and everyone in House A have just been fantastic. This was the best decision for my father, the energy there is so much better than the place he was currently in. Plus they always seem to be cooking and it always smells SO good. Everyone working here deserves a BIG raise!

Date: 8 months ago

Review №5

Rating: 4

Staff was excellent took great care of my sister. She loved them and they loved her

Date: 8 months ago

Review №6

Rating: 5

Talked to Laura Gilley she was amazing when I requested the information I needed. Definitely recommend talking to her.

Date: 8 months ago

Review №7

Rating: 5

Date: 9 months ago

Review №8

Rating: 5

In the last 4 years, our dad went from an independent living facility, to 2 different assisted living places, to memory care, and then to Mustang Creek Estate s (in a Memory Care house). Bottom line, we wish we had discovered Mustang Creek Estates 4 years ago! One of biggest assets to MCE is their all inclusive monthly rate. The previous care facilities where our dad lived had cafeteria-plan care. So, depending on the needs he had, the cost for care would go up for each additional need. We were relieved when we found Mustang Creek because, not only did they have the LOWEST memory care cost around, but no matter what care our dad needed, the cost would stay the same. The other amazing thing is the overall look of the place. The other facilities were just depressing. Mustang Creek s cottage-style houses are bright, cheerful, and look more like a HOME! Right when you walk in, you see an open concept living, dining, kitchen area that is clearly the heart of the residence - which really makes it feel like a home, not a facility . We really liked that about it. Lastly, we can not say enough about the staff & especially the executive director, Ginger! We had some challenges getting dad s care ironed out (as things were changing quickly for him), but they went above & beyond working with us to ensure our dad was getting the right medical & physical care that he needed. Unfortunately, our dad passed away very soon and didn t stay at MCE very long. But we have peace in the fact that Mustang Creek was the right place for him to be and would recommend this place to anyone who has a family member needing this type of care. We were extremely pleased with it. From: David s family.

Date: 11 months ago

Review №9

Rating: 5

They are so sweet and caring. They truly care about all of the residents. They have around the clock care and have wonderful food. I could never thank them enough. I am truly blessed to have found them! I can text easy knowing that my sister has people there to care for her. They take them on outings and have entertainment for them. They are never alone unless they want to be. This place is awesome. Thank you so much for the love you give.

Date: 11 months ago

Review №10

Rating: 5

I love my job I came along why I been there for almost 6 months and I m already a house supervisor I love all my residents to the fullest and I try to give them the proper care and love that they need I love all the residents from a house all the way to f house When everyone needs me I m there . I love Mustang Creek Estate of Burleson

Date: a year ago

Review №11

Rating: 1

Was the worse place to work do not send your loved ones to this place they do not care about there residents like they should .. state has been there multiple times within a couple of months

Date: a year ago

Review №12

Rating: 1

Doesn t have their acts together

Date: a year ago

Review №13

Rating: 5

Very well maintained... residents always seem to be enjoying themselves their staff is always on top of their game.

Date: a year ago

Review №14

Rating: 5

I myself love working for Mustang Creek Estates. I have a passion for taking care & loving others

Date: a year ago

Review №15

Rating: 4

4 because there is always room for improvement. New Director Terry in Burleson is on the ball, got the drier fixed, got rid of dishonest sitter, banished bedbugs in one day. The house is homelike and folks have their meals and watch tv like family. The sitters and house supervisor are patient, sweet, and caring. I wish patients had a way to enjoy the outdoors on nice days. It is a beautiful property.

Date: a year ago

Review №16

Rating: 1

I signed a contract on 10-26 with all intentions of moving my loved one in by 10-28. When I went to see my loved one on 10-28 she had a difficulty breathing. I talked to the staff and they recommended I call Hospice. Hospice evaluated her and admitted her to the hospice program. I returned to Mustang Creek to inform them that she suddenly developed health issues and I would not be able to move her in. I was told since I signed a contract she would still be charged for the first months rent because I had to write a paper giving a 30 notice to move out. I stated she had never moved in so a move out notice seemed unnecessary. I was told the contract had been signed so that was necessary. This was unforseen and I know businesses are there to make money, but to charge a woman that had never moved in a months rent and require a move out notication letter seem to lack any compassion at all. Had she moved in I could understand these terms.

Date: a year ago

Review №17

Rating: 5

Date: 2 years ago

Review №18

Rating: 5

My 95 year mother-in-law resided in a memory care home at Mustang Creek Estates. Her care and love from their staff was awesome! My mother-in-law shared at each of our visits she had found a new home with friends she saw daily in their many scheduled activities and parties. The culture created by the staff and administrators center around each individual resident s needs for a happy life. When the time comes for your family to look for a love ones care outside the home, I would recommend one of the many locations Mustang Creek Estates provides. Sincerely Greg

Date: 2 years ago

Review №19

Rating: 5

Date: 2 years ago

Review №20

Rating: 5

Mustang Creek Estes is a wonderful place to take care of your loved one . They took good care of my mother-in-law.The ladies that all work there really work hard and cook really good for the residents.I want thank all of you for all your hard work and taking good caring and protect the resident from getting Covid .It s a very caring House and feels like your at home .Take care and thank again Linda

Date: 2 years ago

Review №21

Rating: 5

Date: 2 years ago

Review №22

Rating: 1

Do not put you loved ones in this home. The caregivers, for all their hard work, are only given two days of training(its just a full shift of work) and a four hour orientation before often being left completely alone with residents. Medication is handled in a bizarre fashion in order to allow unqualified staff to administer meds without technically handling it. Everything about this place is as barebones and barely legal as possible, and the only time anything is cleaned or freshened up is when state or families visit. Ever wondered why youre not allowed door codes to come and go as you please and check on your family member? Its so that you cant be left alone with them in the house or sneak up on staff doing unethical shortcuts. Your family member likely isnt eating enough. Thats because most of the food is thrown together straight out of the freezer by people who can barely cook well enough to feed themselves, let alone fifteen elderly residents. The menus are never followed. Its a numbers game for staff forced to be the janitor, nurse, chef, therapist, councilor, and maid every day, often by themselves. This place is a disgrace to the concept of health, and if there was any justice in the world the people in it would never be faced with the casual greed and cruelty of Management. Do yourself a favor, and let this hovel of incompetent shysters pass you by.

Date: 2 years ago

Review №23

Rating: 1

This place is painfully understaffed!! The Executive Director Val does nothing but talk. She will lie directly to your face about what she has done with or for your family member. My brother recently moved in and he has not seen her once yet she claims to visit each house multiple times a day. There are some amazing loving caregivers here but without proper leadership that will not last long. Just in the short time my brother has been there we have seen several of the amazing caregivers leave. Now there are new faces daily which equals very inconsistent care. It is so sad to know that these places are allowed to stay open like this.

Date: 2 years ago

Review №24

Rating: 5

Great place

Date: 3 years ago

Review №25

Rating: 1

The facility is lovely but woefully understaffed. My in-laws stayed for two weeks before leaving because the care was completely inadequate due to staffing problems.

Date: 4 years ago

Review №26

Rating: 5

We did not expect to ever need to place our parents in Assisted Living; however, when our father had a massive heart attack the day after Thanksgiving we were told he & my mother could no longer live on their own. Katie and the staff helped us feel comfortable about placing them in Mustang Creek. In addition, they were extremely caring & compassionate during my father s illness while we worked through the details of his terminal illness & Hospice. We would have been lost without this team of compassionate caregivers & administrators alike.

Date: 4 years ago

Review №27

Rating: 1

Memory care houses are always understaffed. Staff is expected to do all housekeeping and cooking as well as patient care, so Memory care residents do not receive sufficient attention. Turnover of staff and management is extremely high so there is no consistency in care.

Date: 4 years ago

Review №28

Rating: 1

Constantly short on staff but good care. Providing 30 days notice when a person dies. HOSPICE should be considered as notice. My loved ones room was completly cleaned out within 3 days of death.

Date: 4 years ago

Review №29

Rating: 5

I love working here , the staff is wonderful I wouldn t want to work anywhere else

Date: 4 years ago

Review №30

Rating: 1

The care and the people working with your family member are very good and caring. The owners and management are cold and uncaring. Be prepared when your loved one dies, you will still be on the hook for another month of rent (not exactly cheap) because you are still required to give 30 days notice of moving out.....even though that is impossible!!!!

Date: 5 years ago

Review №31

Rating: 5

My mother in law has been a resident for a little over a year. Melissa Meyer the director has gone above and beyond everytime we have had any concerns or questions. She is always available by text or a phone call in answering our questions...Melissa is a very caring person and shows it as she has had what could have been difficult situations with mom. Melissa uses her common sense and great personality to help our mom make better choices...we are most grateful for her help and want to have her recognized for her above and beyond spirit.

Date: 5 years ago

Review №32

Rating: 4

My husbands sister lived at Mustang Creek for two years and received attentive and compassionate care. It was nice to have the kitchen in full view as the hub of the home and to see them prepare the meals. The home was clean and everyone was friendly. The director was available to answer our questions and to help in any way she could. We were pleased with the care she received.

Date: 5 years ago

Review №33

Rating: 5

Mustang creek is where to put your love ones at. My grandma lives here and she brag on the staff. She said she dont have to worry about not being taking care of becuase ahe knows she in good hands.

Date: 5 years ago

Review №34

Rating: 1

If you love your parent do NOT send them here! The employee turnover rate is ridiculous. In 1 year we have been through 3 directors. My dads room was always filthy, smelly, sticky, gross! My dad reeked of urine and feces along with bed sores. The employees are not properly trained on medication safety, fall prevention or signs of a stroke. Not only did my dad fall at their facility no one called 911, a family member or a DR. He had a head bleed because of this fall. The employees are some of the most disrespectful people I have ever met. They display zero customer skills. When an issue arises they will scream at you, blame your elderly one etc. Nothing is ever their fault. They look nice from the outside but this place is a literal hell hole!

Date: 5 years ago

Review №35

Rating: 5

Some times life will throw us a curve that we didnt see coming, this is about how a facility helped with that. Three years ago my wife fell and suffer an BTI, this changed our lives forever. I took care of her 24/7 up until a Dr Lee made me see the light, I needed help, just one person cant deal with this long term. My research lead me to Mustang Creek. From the moment I entered the door the staff made me feel right at home. The questions were asked and the decision was made the same day, and arrangements were made to secure a room in the assisted living plus home.. The home is warm and home like setting. The staff is caring and well informed. My wife is and epileptic and needs to be monitored closely all the time. Melissa, the site director has first hand experience with this condition and has trained her staff on how to deal with the condition. It a problem arises they call me on how to work with it. I cant say enough about this director and her staff, they truly provide me with peace of mind that Lynda is getting the best care possible . Thank you Melissa and staff.

Date: 5 years ago

Review №36

Rating: 1

The worst place to work they treat staff horrible for getting sick having to miss work they fire you with no regard of how much you care for residents. They deny your unemployment no matter how hard you work or your dedication because they are only about money. They pretend to care very well. You family member will be neglected at some point at this place... I loved my residents though...

Date: 5 years ago

Review №37

Rating: 5

Mustang creek is amazing assistant living!!

Date: 5 years ago

Review №38

Rating: 1

Building B in Burleson is out of batteries again for the door buzzer. Yes my family replaced them last time after an entire day went by with residents not being able to reach an attendant. Guess what they are out again and what did the staff do... Stop by and ask my grandmother if she had any additional batteries to replace the dead ones. Seriously folks what kind of show are you running here. Get the buildings some batteries... Seriously do not know how the State has not audited you guys yet.

Date: 5 years ago

Review №39

Rating: 5

Very impressed with staff & care plans! It s very obvious all employees are sincere and well trained!! It s rare to find a group of people that truly care. Highly recommend for your loved ones!!

Date: 5 years ago

Review №40

Rating: 5

I want to say Mustang Creek Estates in Burleson has been an absolute savior for my Grandma. The staff is very caring and treat all of the residents with the best professionalism and make them feel like they are in there own home. The facility is very nice, clean, and the way it is set up it looks like a home not just your average assisted living facility. Thanks to all of the employees/staff y all have made my family s life a little easier and we appreciate it so much from the bottom of our hearts.

Date: 5 years ago

Review №41

Rating: 1

We placed my grandmother originally in assisted-living - where they assessed her to be appropriate - even though she was already been in memory care for over a year. It became apparent in A day or so she could not manage to live there. It took us almost 2 weeks to get her over to the memory care facility and much of the staff acted as though we had put them out. My grandmother s room was not cared for properly, I don t believe I ever saw her bed made, her bed sheets and comforter were dirty, the bathroom never appeared to be cleaned, I don t believe that they ever came in and did any type of housework. Not only that, much of the time the TV was not turned on and when it was it was not appropriate content for people who were memory impaired. It was usually more with the staff seemed to enjoy. We even ask a staff member once right before we left about the state of my grandmother s room which she answered, why haven t been here for four days so I don t know. And then she began to go back to eating her own lunch, which was more substantial than the residents. After she finished her lunch, she called the manager and proceeded to complain about my mother who had ask about why my grandmother s room had not been cleaned and complained about my mother saying anything about it to her. While my mother and I stood at the door waiting to be let out, like children, because they refused to let family have code access. I actually got in trouble by one of the management on the day we were leaving, because I used the code to let myself out when no one else would let us in or out because they were too busy. I explained to her that family know not to let people out and that I want access to my loved one at all times. I do not want to have a lock that I cannot get into standing between me and my family. That made me uncomfortable. This is a terrible, terrible facility. They have staff who are not registered state of Texas home health aides because it s a private pay facility. They do not have the proper staff to do medication. And they do not have strong leader ship because we went through at least two managers in the five weeks we were stuck there. We thought bringing my grandmother back home to Burleson - three minutes away from my mom and I s house and 10 minutes away from my uncle - would give us a sense of peace knowing that she was close at hand. However, we went back to Bethesda Gardens because the staff there are tremendous, they love the people that live there, and they have appropriate staff to care for memory impraired patients. No place is perfect but steer clear of here.

Date: 6 years ago

Review №42

Rating: 1

The concept is great and the homes are very nice. However, after less than two weeks I had to remove my wife who has Alzheimers. Three days before I removed my wife, the director resigned. Though it was unrelated, the impact was devastating. The acting director never returned my calls after my daughter and I had been contacted one morning that my wife would not take her meds or cooperate with the staff. There in lies the issue I encountered: all the staff is not sufficiently trained to properly handle dementia patients. There were a couple of caregivers who understood dementia but the others, as loving as they were, did not. I asked if my wife had been checked for a UTI, and the staff member did not know what a UTI was. My daughter routinely found my wife unbathed and without shoes. So after having another memory care facility come take my wife, she is doing so much better. So well trained personnel as listed on Mustangs brochures is not correct.Find somewhere else for memory care. Somewhere that specializes with it because your loved one deserves it.

Date: 6 years ago

Review №43

Rating: 5

The care that these people gave my Grandmother was phenomenal. The last few months of her life were filled with smiling faces, love and genuine care. If you need care for a loved one do not hesitate to use this place. It is not a facility.... it is home. I will never forget these women and wish them the best in their futures.

Date: 6 years ago

Review №44

Rating: 5

Mustang Creek has done an excellent job in caring for my Mom. As her dementia has gotten worse, they have been responsive to her changing needs. I can t thank the employees there enough for all that they do to help my Mom.

Date: 6 years ago

Review №45

Rating: 5

Date: 7 years ago

Review №46

Rating: 5

The facilities are very well kept and very clean. The staff is attentive and kind to the residents. I truly feel that the management wants the best for everyone there and that is very comforting.

Date: 7 years ago

Review №47

Rating: 4

The staff at Mustang Creek Estates do genuinely care about their residents and are trying to give them the best care that they can. I was happy to hear also from the Executive Director that some problem areas at the assisted living are going to be addressed, which will improve the residents care even more.

Date: 7 years ago

Review №48

Rating: 5

Mustang Creek Estates is very different from other assisted living facilities in the best way. They have home cooked meals, they use fresh ingredients on a daily basis. Their menu is always changing. They also have an amazing staff for not only their assisted living but their memory care. They love and care for their residents. They enjoy spending time with their residents. This is by far the best place I have seen because its different and homelike.

Date: 7 years ago

Review №49

Rating: 5

Date: 7 years ago

Review №50

Rating: 5

Beautiful homes with caring staff!

Date: 7 years ago

Review №51

Rating: 5

With 26 years experience as a CNA, Home Care Assistant. to become part as MC_BURLESON staf is the most amazing experience. Seeing how everyone is committed to serve,care and respect our residents with a Home atmosphere. I invited you to come take a tour, and we can help you with your loved ones needs.

Date: 7 years ago

Review №52

Rating: 5

If I had to place my loved one anywhere it would be at Mustang Creek Estates Burleson. The staff is Amazing and so caring!!! The set up is so functional and practical. You have to come see this place.

Date: 7 years ago

Review №53

Rating: 5

Mustang Creek is such a great concept. Its beautifully decorated and the people make everyone feel at home. The staff is kind and caring! This is definitely a place where I feel comfortable entrusting them with my loved one.

Date: 7 years ago