Black Bear Diner Burleson

Review №1

Rating: 5

My husband and I decided to bring the family to try Black Bear Diner tonight and boy are we glad we did! Our server Alyssa recommended the Chicken Avocado Club on Parmesan bread and it was like I died and went to heaven! She was absolutely amazing and definitely set a new bar for exquisite service! She went above and beyond to make sure we had everything we need, was super understanding and patient with us and the kiddos, and made us feel welcome with our little one (he can be a bit wild)! We will definitely be back and hope to have Alyssa has our server as she definitely made our experience a one in a million!

Date: 2 days ago

Review №2

Rating: 1

Well, we decided to try to give this place a second try since the first time was such a terrible experience. Maybe we just had a bad server last time. Well, its apparently more than one server. We tried it again and even let the server know we had a previous bad experience. He said he would do his best. At least this time, this person came back to check on us and do refills. Right after he brought our refills, our food was put out all at once. I was optimistic that this would remedy the issues from last time. Unfortunately, he then went over to the kiosk and started entering in his tips. Yet again, our food sat dead under the lamps. I started watching the time and t sat there for about 22 minutes. He was even told his order was up by another server who saw it sitting there after the first 5 minutes. This would have been fine, but he responded and kept entering his tips. After 20 min of dead food, he went up and looked confused. He looked at us and back at the food and stood there an additional 2 min. We then decided to leave because he was making no attempts to bring it out. This place is hyped up because its new. Burleson needs more places, so its getting more praise than it deserves. The service here is terrible. I wish I could review the food, but both times, I either never received it or it came out with hair in it or was so cold I had to send it back and get it a second time with smaller portions that were overcooked because they were rushed out. This is very frustrating but I dont think Ill be giving it a 3rd try. I might but the service here needs some serious attention

Date: 5 days ago

Review №3

Rating: 5

Great family place!

Date: 6 days ago

Review №4

Rating: 4

Good food, food service and atmosphere but the wait was incredibly long. We went at lunch and they were at maybe 50% capacity. Our burgers took nearly an hour to come out.

Date: a week ago

Review №5

Rating: 5

Amazing place! Good food, super clean, cute decor. Will definitely go there again. Thanks!

Date: a week ago

Review №6

Rating: 5

We have been here for breakfast and dinner. The food is always so good, big portions which are very helpful when youre feeding teenagers. My kids love going to Black Bear.

Date: a week ago

Review №7

Rating: 5

Excellent biscuits and gravy! Wonderful chicken fried steak!

Date: a week ago

Review №8

Rating: 5

I absolutely love the Black Bear Diner. I havent been to one in years. The atmosphere is so much fun. The service was incredible and the food was so delicious. We were leaving Fort Worth after a crafts expo so this was a wonderful end to our trip. Thanks again! Kid-friendliness: Fun bear decor and a bear gift shop area. Adorable bear pancakes.

Date: a week ago

Review №9

Rating: 2

Service was OK at best, waitress kept forgetting to get us items that we requested. Sent back a tea because it was old and bitter, and she tried to charge us for it still. Food was sad. I was expecting a country diner, like their competitors cotton patch. Food was frozen, not fresh with little flavor. Won t go back for lunch for dinner, but will give them another chance for breakfast. Overpriced also BTW, for the quality that you get. This was in league with Denny s at best. Only reason not giving one star is because I haven t tried breakfast and my wife liked all the bears.

Date: a week ago

Review №10

Rating: 5

We tried Black Bear Diner for lunch today. Tea was excellent. Food was good. Waitress was good. We bought a bear claw to take home for dessert and coffee tonight. He wrapped in saran wrap and said heat for about 10 seconds in microwave. We did as instructed. This $9 Bear Claw was hard as a rock!! Couldnt cut with a fork and the knife wasnt much better. We were so disappointed Couldnt eat it. $9 in the trash...

Date: a week ago

Review №11

Rating: 5

I was so extremely pleased with The entire experience. I ordered the Bears choice with over easy eggs with Bacon and stuffed Blackberry French toast. Let me tell you . This was so delicious it almost knocked my socks off, but I was wearing shoes so there s that lol. The restaurant itself was extremely clean, but what I noticed most of all was there was a manager, (and I had to ask her name because I was pleasantly pleased to see how she was actively involved with the process of serving the customers and helping her team to the highest degree possible). Molly Crangle Was the manager s name? She made sure to attend to the customers and to be sure that the food got out in a timely manner.. She had a very pleasant demeanor and very personable with myself along with a couple other customers I seen she was helping tending to.. It s not often you find managers being a team player and I will tell you this (manager) definitely took my review to make it a five star. My hat go off to The staff and especially Miss Molly Crangle Just would definitely be my go to the next time. I am in town.

Date: a week ago

Review №12

Rating: 5

I loved the food.

Date: a week ago

Review №13

Rating: 5

Date: a week ago

Review №14

Rating: 5

We have been many times and tried several options from breakfast to dinner. Parking: Depending on time of day you go, areas are shared among many businesses, they have a few spots in front and a parking lot behind, other customers from businesses seem to over lap from other lots.

Date: a week ago

Review №15

Rating: 5

A blessed birthday experience.

Date: a week ago

Review №16

Rating: 5

Colton Lester the general manager is fantastic. I had such a great dining experience. My food came out hot and fast and the orange juice is so good.

Date: a week ago

Review №17

Rating: 5

Date: 2 weeks ago

Review №18

Rating: 4

Big. Big. Biscuits.

Date: 2 weeks ago

Review №19

Rating: 5

The food it great with a large selection. The portions are large & the atmosphere is great. I got the eggs Benedict & pancakes. Both were excellent!

Date: 2 weeks ago

Review №20

Rating: 5

Date: 2 weeks ago

Review №21

Rating: 5

Date: 2 weeks ago

Review №22

Rating: 5

Great food, good service!

Date: 2 weeks ago

Review №23

Rating: 5

We go here often, when were in the mood for some good home cooking food. Love their selection. Love the atmosphere. Always have good help. Their Huckleberry ice cream, or shake, is amazing! Their food is definitely big enough to share if that is your thing.

Date: 2 weeks ago

Review №24

Rating: 5

Portions are big and its delicious. Breakfast served all day is a reason Ill be here often. Food

Date: 2 weeks ago

Review №25

Rating: 5

The Waitresses are a little slow but its good food. Its worth the wait

Date: 2 weeks ago

Review №26

Rating: 3

I ordered a turkey dinner with mashed potatoes and vegetables. The restaurant was under staffed and we were reminded of that often. Our food finally arrived and I started with the turkey first. It was truly awful. It tasted like it came out of a can and had too much sodium. This establishment in Burleson does not match the Black Bear diners I have been to in California. I really had high hopes for this restaurant but they fell short. Please make real roasted turkey or remove the canned smeat from the menu.

Date: 2 weeks ago

Review №27

Rating: 4

Date: 2 weeks ago

Review №28

Rating: 5

Staff is always nice and good is always great

Date: 2 weeks ago

Review №29

Rating: 2

I we went for breakfast it was ok nothing to set it apart from other restaurants, I did like the menu thats unique it makes you think of a newspaper , there are so many fast food restaurants to choose from anymore .

Date: 2 weeks ago

Review №30

Rating: 5

They were out of a lot of items from the menu. It took some time and several choices to get to a meal to order. Wasnt the waiters fault that there was a supply shortage. Theres in the building were making it hard on the staff. Shame on them. Had a good meal, good time with our waiter. Will visit again

Date: 2 weeks ago

Review №31

Rating: 1

Date: 3 weeks ago

Review №32

Rating: 3

I ordered the Rueben sandwich and it was very dry. Its like they didnt put enough dressing on it or something.... meat was very dry. I was only able to eat half and thats only because I was hungry. My husband ordered the big burger and he was very pleased with it. If I ever go back here itll probably be for breakfast. Because well, its kind of hard to mess that up.

Date: 3 weeks ago

Review №33

Rating: 5

Date: 3 weeks ago

Review №34

Rating: 4

Weve been twice now. The 1st visit the place wasnt busy, theyd just open for the day and we were like their third guests. Service was great for our 1st visit. On our 2nd visit, we went at the hieght of Sunday brunch. The place was packed. It took the waitress 25 minutes to bring our drinks. The food came cold as we watched it sit on the counter for at least ten minutes. The food was still tasty, just cold and tasty. When we checked out, we purchased a blackberry cobbler to take home and eat that night. We asked the lady at the counter if there were any heating instructions? She said just throw it in the microwave. It does come in a metal pan! Needless to say, much of the staff are questionable about if they really want to be there. Some are really good and do like their work. Hopefully, you get one of the servers who likes working there for a better experience.

Date: 3 weeks ago

Review №35

Rating: 5

Date: 3 weeks ago

Review №36

Rating: 1

This place was terrible,my boyfriend and I came in to enjoy a good meal,I got a burger and the way it smelt was awful,it was like you could taste the nasty smell of the food,I also had two hairs in my food,he got the tri tip and salad and they have nothing else but bacon ranch and in which didn t taste well. We are definitely not fans and will not be back!

Date: 3 weeks ago

Review №37

Rating: 5

Great food good portions friendly service

Date: 3 weeks ago

Review №38

Rating: 5

Date: 3 weeks ago

Review №39

Rating: 4

Date: 3 weeks ago

Review №40

Rating: 2

Chicken fried steak SUXS!! and the cashier at front door is very rude as well as the hostess. KIDS hiring KIDS Parking: vvvv

Date: 3 weeks ago

Review №41

Rating: 5

Date: a month ago

Review №42

Rating: 5

Date: a month ago

Review №43

Rating: 1

The service we received today wasnt very good. Ive been to several of these restaurants & this has been the worst. Our food was brought out, I ordered toast & crispy bacon, bacon was black. Server never came back to our table & mind you they were not busy, maybe 10 tables.

Date: a month ago

Review №44

Rating: 1

Entry was nasty. Was seated fairly fast. Ordered our food. Me and my wife share. Ordered enough we thought for both of us. Order breakfast. Asked for the bacon to be crispy. Got our plate. Not very much food. Was supposed to be 3 eggs. There was no way that was 3 eggs. It might have been 2. The Bacon was not crispy at all. They brought 1 syrup for 2 big pancakes. I ask the waitress about the Bacon. She took it back and brought it back to me completely burnt. It was even black in places. The waitress refiled my drink. But my wife put her coffee cup on the edge of the table. Never got a refill. There was a lady across from us that ordered the same thing. She got more than twice the food we got. And her bacon was crispy right from the start

Date: a month ago

Review №45

Rating: 5

Such a fun family place. The food and staff were phenomenal

Date: a month ago

Review №46

Rating: 1

EXTREMELY LONG WAIT FOR NO REASON NOT EVEN VERY MANY PEOPLE AHEAD OF US THE HOSTESS WAS RUDE AND THE CASHIER WAS VERY RUDE AND UNFREINDLY THE TOOK 29 minutes JUST TO GET DRINKS SO I TOLD THE WAITRESS TO TAKE IUR ORDERS SINCE THEY ALREADY TAKING LONG I KNEW THIS WAS GONNA BE RHE SAME FIR THE FOOD IT TOOK FOR EVER LIKE 45 minutes for our order AND IT WASNT EVEN CORRECT AND COLD NO ONE STOPPED TO GIVE ANY KIND OF EXPLANATION OF WHY EVERYTHING TOOK SO LONG WHAT I THINK WAS. A MANAGER WAS ALSO RUDE. . WE WHERE THE FOR 2 hours for a simple lunch THIS PLACE SUCKS MAINLY THE STAFF RUDE START TO FINISH

Date: a month ago

Review №47

Rating: 1

If you apply for a job here and they hire you please be careful! The management team is very dishonest and not to mention talks alot of trash about their current employees. I did two interviews with them for a very simple dishwasher position. Everything was going great. They wanted my ID renewed because the one I had was expired. No big deal right?! Wrong. I managed to aquire my ID within 4 business days. Turned it in on a Wednesday and was told I would be scheduled ASAP by the female manager who lied directly to my face. 2 days pass and I call again and speak to James who says theyre working on it. Another two days pass and I speak to Colton the GM who is trying to fit me in the schedule and tells me to buy black pants and non slip shoes. Yet another several days pass and Im hit with a text message that basically said they moved forward with other applicants which would be fine if I didnt already fill out all of my W2 info on top of turning down other offers and resigning a new lease on my rental. I call again and James says the txt wasnt meant for me so I continue to wait until Im able to speak with Colton again. As expected hes as helpful as a house plant and basically tells me to F myself. Now this place that I have absolutely zero trust in has my information and that genuinely terrifying. I wouldnt trust these people with my payroll let alone my SS number. Im really glad to have other options of income available to me but even more so that I dodged this nightmare group of people who have subsuperior management skills.

Date: a month ago

Review №48

Rating: 4

Everything was great. Gave 4 stars because first time experience. Will go again.

Date: a month ago

Review №49

Rating: 5

Sky is very nice and the food was great!

Date: a month ago

Review №50

Rating: 3

Y all need to go ahead and fire whoever was working in the kitchen tonight, 8/31/2024. My family comes here frequently because it s decent priced and pretty decent food. Tonight I got French toast and i was served toast. I ve gotten this meal here regularly so I know what to expect. Waitress was amazing I can t remember her name unfortunately. She put in another order, the kitchen again dabbed a little egg and sent it to the table. Waitress again said that s unacceptable and put in another order and put it in a Togo box. Opened the Togo box and they must have gotten an attitude because the French toast was just egg bread hardly cooked with sprinkled cinnamon. I paid full price for everything and regret it deeply. Also the bathrooms tonight looked like that of a bomb of disgust went off. Leaving 3 stars instead of one because we ve been here many times and it has been good. Today was just big enough for me to leave a bad review.

Date: a month ago

Review №51

Rating: 1

I wouldnt know how to rate the place bc a 25 minute wait to seat 1 person is ridiculous. Ive heard good things about this place but every time I try to eat there the wait times are out of control. Especially when there were 5 empty tables when I was there last.

Date: a month ago

Review №52

Rating: 5

The portion of my breakfast was huge and it tasted good. The wait time was not bad as well.

Date: a month ago

Review №53

Rating: 5

Best pot roast Ive had in a restaurant. Sides are a good addition to the meal.

Date: a month ago

Review №54

Rating: 5

Location: right off of I35. It is an easy spot to get into. Good parking. It is such a cute place, this would be a great spot to stop and eat if you re traveling through! The price: for my husband & I ate ALOT for $29 Granted we drank water but it was a lot of food for the price. My husband rates the pancakes at an 8 out of 10. I was going for more protein. It was quiet & clean! Our waitress was great, I used to work with her, so I knew we were in good hands!!!!!! we will be going back soon to try more food!!!! Just try it!!!

Date: a month ago

Review №55

Rating: 5

Wonderful and very responsive service It was a dining pleasure. Dietary restrictions: There are menu items that cater to diabetics. Parking: Ample parking both in front and in yhe rear of the restaurant. Kid-friendliness: Lots of stuff for kids to look at. Menu is very kid-friendly.

Date: a month ago

Review №56

Rating: 1

Cold and disgusting food

Date: a month ago

Review №57

Rating: 4

Our sever was Justin and he was awesome, everything was great UNTIL we went to check out. The cashiers name is Winter and she lives up to her name. She left us with a cold feeling which was pretty much pay and get out, no good morning, no how are you, she lacks any kind of personality.

Date: a month ago

Review №58

Rating: 1

We will NEVER order from Black bear diner in Burleson again. Twice NOW TWICE we have ordered from them through door dash. Both times we ordered chicken fried steak and the biscuits and gravy. Both times we have received our order but NO GRAVY AT ALL. What good is chicken fried steak and biscuits and gravy with NO GRAVY? We thought we would give them a second chance after it happened the first time but it happened again ,Never again will we order from them.

Date: a month ago

Review №59

Rating: 5

Date: a month ago

Review №60

Rating: 5

Bring your appetite and be ready for a delicious meal. Wow, the pancakes are awesome, portions are amazing, and service is great! Parking: Come early or you may have a short walk at this location. The popularity of the location is evident in the parking lot, but well worth the effort.

Date: a month ago

Review №61

Rating: 5

Wife and I went for the first time after friends recommended them. Food was very good and the portions large, pricing was good, especially compared to other places of far less quality. Enjoyed the courteous service and the decor. Thinking we will add this as one of our go to places.

Date: a month ago

Review №62

Rating: 1

First time eating lunch there. Soup/Sandwich..simple order...soup was cold had to ask for crackers, ( who doesnt bring crackers with soup?), tomatoes on sandwich were overly ripe, it wasnt even busy. Lunch partner asked for mustard and got mayo on sandwich. Waitress didnt charge us for soup which was nice. So many restaurants in Burleson better step it up, competition is abundant.

Date: a month ago

Review №63

Rating: 4

The food was great! The waffle was very delicious, also the bear paw on it!! Soooo adorable. The biscuits are humongous and fluffy!

Date: a month ago

Review №64

Rating: 5

Date: a month ago

Review №65

Rating: 1

Kindergarten cafeteria type food which is edible but not worthy of $15-$20 per plate. Extremely slow service. Two trips in one...first and last.

Date: a month ago

Review №66

Rating: 4

Good food, generous portions and decent service BUT with literally 4 customers, at 7:30am, on a Friday, I almost walked out thinking what does everyone else know that I do not?! I will go back

Date: a month ago

Review №67

Rating: 5

Very good but Papa Bear found the Reuben sandwich a little greasy and the fries over seasoned. But I need to go back and try there breakfast!!

Date: a month ago

Review №68

Rating: 5

Fantastic Experience at Black Bear Diner! I cant say enough about our delightful visit to Black Bear Diner in Burleston, TX! From the moment we walked in, we were greeted by a warm and cozy atmosphere filled with charming bear-themed decor that really set the tone for a great dining experience. I had the meat omelette, and let me tell you, it was cooked to perfection! Every bite was packed with flavor, and the scratch hash was out of this world. And lets not forget the pancake it was absolutely awesome! My wife went for the chicken fried steak omelette, and she couldnt stop raving about how amazing it was. It came with delicious grits and a huge biscuit that was just the icing on the cake. Our waitress was wonderful, taking the time to explain everything to us since it was our first time visiting. Her friendly and attentive service made our meal even more enjoyable. Plus, the prices were really reasonable, making it a great value for such a satisfying meal. Overall, this was a 9 out of 10 experience for us, and we will definitely be back! If youre looking for a place with great food, a cozy atmosphere, and friendly service, Black Bear Diner is the spot!

Date: a month ago

Review №69

Rating: 5

Delish!!!

Date: a month ago

Review №70

Rating: 1

Terrible service for our lunch. 5 for lunch on a weekday. Waited over one hour to get our food. One person never got his order, one person didnt get all her meal, and all were cold maybe barely warm. The one missing meal we got as a to go and waited 20 minutes for that order. What a mess! people coming in after us were getting their food before us.Our waitress took our order and was plenty friendly but after that the whole event was a long wait for cold food. No manger came over to explain the mess or apologize or to offer us a discount.

Date: a month ago

Review №71

Rating: 5

Date: a month ago

Review №72

Rating: 5

Best breakfast in the area

Date: a month ago

Review №73

Rating: 5

Awesome service and food.

Date: a month ago

Review №74

Rating: 5

Renee was awesome. She made my first time to your restaurant a great experience. I was having breakfast with my two sons. Everyone had a great meal and a great time.

Date: a month ago

Review №75

Rating: 5

Good food at good price

Date: a month ago

Review №76

Rating: 4

Really nice diner. I am from Los Angeles and did not know we had such a diner close to home, too. My wife ordered New York steak and eggs. It was delicious and made to her preference. I, however, had the California Bacon Benedict. It was delicious, except I got 1 out of 2 poached eggs, which is why I give a Four and half stars. I did not make a big deal because I did not want to be that customer. However, when this happens, how can I approach my server about this without sounding rude or agitating the cooks? Thank you.

Date: a month ago

Review №77

Rating: 2

We arrived at 2:30 pm on Tuesday- had to wait to be seated - 3 other couples at the time- ordered sandwich with fries/ fryer broken so was offered mashed potatoes and gravy- prices high for the quality of food- floor seemed dirty- staff has no personality - BBD was recommended to us, but I know I will not recommend it to anyone.

Date: a month ago

Review №78

Rating: 5

This was our first time. Pleasantly surprised. Service was great. Server Justin was amazing. Had the best brunch. We will definitely go back.

Date: a month ago

Review №79

Rating: 5

Anyone in the area or close should no doubt stop in and try the food, I guarantee you will not be disappointed

Date: 2 months ago

Review №80

Rating: 5

Went in with my family yesterday we had Alyssa as our server. She was so nice, very attentive to our every need. Very hardworking woman. Can t wait to go back!

Date: 2 months ago

Review №81

Rating: 5

Date: 2 months ago

Review №82

Rating: 4

If you have a big appetite, this is the spot for you. This place has become one of my all-time favorite breakfast spots. If you leave hungry, you must have tapeworm.

Date: 2 months ago

Review №83

Rating: 1

Waitress was good, but that s where it stops. The manager needs to be re trained or replaced. The entire time that we were there he just wondered around griping at the staff, yelling that he needed help, and arguing with his staff in front of us. We were excited to try them, but ended up leaving without eating. We won t be back until that manager is gone.

Date: 2 months ago

Review №84

Rating: 5

The food was amazing. I had the California wrap and the bacon ranch dressing was just the right flavor. But more than that, our server Tiffany was outstanding. She was attentive enough to ask the right questions like whether I wanted water along with my coffee. But she was also respectful enough to leave me and my friend alone to chat. She exemplifies great service.

Date: 2 months ago

Review №85

Rating: 5

Date: 2 months ago

Review №86

Rating: 1

We went there on July 27th around 2:30 - 2:45, we were seated immediately and told your server will be right with you.....10 minutes later we got up and left because the server never even came to take our drink order. On the other side of the restaurant we could see employees standing around talking and laughing. We went there based on a friends recommendation, we will not be back.

Date: 2 months ago

Review №87

Rating: 5

been there several times since you opened up and the food and service has been very good and they are very friendly

Date: 2 months ago

Review №88

Rating: 5

Absolutely the best place that I have eaten at in 15 years!!!

Date: 2 months ago

Review №89

Rating: 5

Date: 2 months ago

Review №90

Rating: 5

The service is great and they treat you like family. Ill be back because the food was great as well as the service.

Date: 2 months ago

Review №91

Rating: 4

Date: 2 months ago

Review №92

Rating: 2

First visit, not impressed. Could have got the same chicken fried steak at Dennys. The fish had no flavor and was not good. Paid $3 upgrade on a side that that was just macaroni Crazy. Now we know why they were not busy.

Date: 2 months ago

Review №93

Rating: 1

Ordered to go. Order not correct. Person at front was unhappy to see me apparently.

Date: 2 months ago

Review №94

Rating: 5

1st time at this restaurant and everything was great!

Date: 2 months ago

Review №95

Rating: 5

Great food great staff always a great experience

Date: 2 months ago

Review №96

Rating: 5

Our server and the hostess werw both great. (Dont recall how to spell the servers name, but it was something like Darian. Didnt get the hostess name). Both were really friendly to our baby. The food was good. Ordered two of the Big Grizz. Only thing that could be better would be the the hash browns warmer, less dry and hard.

Date: 2 months ago

Review №97

Rating: 5

Lunch today at Black Bear Diner Burleson was SO GOOD we will 100% be back. Service was amazing, food was delicious, and our ticket was only $30 before tip (For 2 people). 10/10 recommend, they hooked this pregnant lady up with a few extra pieces of bacon Cant believe we didnt know this place existed!

Date: 2 months ago

Review №98

Rating: 5

Date: 2 months ago

Review №99

Rating: 1

BAD EXPERIENCE. END OF STORY.

Date: 2 months ago

Review №100

Rating: 1

First time there and my sister got her food 40 minutes before me and brother in law got out food I ask for a glass of water when we first got there and I got it when I finished eating the waitress was with a attitude her name is page and its freezing cold in there table was sticky with honey or something and our food was warm and we had to ask the manager for our forks and spoons

Date: 2 months ago

Review №101

Rating: 4

Good food with large portions. Our server Dornida did a great job. She was friendly and very quick at bringing our drinks and food.

Date: 2 months ago

Review №102

Rating: 4

This place is great, I had Bobs Black Bear Burger and it was delicious! I added cheddar, jalapeno, and a fried egg, so good. My wife got the BBQ burger, was very good and I think Ill be getting a smaller burger myself next time! The Bob Burger was huge but the regular burgers are plenty big themselves. My wife had a side salad with her burger that was good and well portioned. Our four kids each had something from the kids menu and each one of them loved it, from pancakes to burgers. They also loved the free ice cream sundae that comes with the meals after 11am.

Date: 2 months ago

Review №103

Rating: 3

Date: 2 months ago

Review №104

Rating: 5

Had this is Seattle and they were delicious. Here in Burleson tx ,Front end service did an awesome job with getting everything out fast and nobody seemed angry at each other .Great job! And the cleanest salad Ive had here.It was washed and drained and cold. Parking: Kind of tight in front but more parking in back.

Date: 2 months ago

Review №105

Rating: 5

Most of the entries are huge and the quality of the food is more then acceptable and I have eaten at their restaurants in California, Nevada, and Texas

Date: 2 months ago

Review №106

Rating: 5

Date: 2 months ago

Review №107

Rating: 3

Date: 2 months ago

Review №108

Rating: 5

Date: 2 months ago

Review №109

Rating: 5

Date: 2 months ago

Review №110

Rating: 3

First off, I really love this place, but they are lacking in the service both times Ive been to this location. I was really looking forward to the cold brew, all to be told that their machine wasnt working. Strike 1. I make cold brew and know there are several ways to do this, and as a chain, I know they have access to repairs very quickly. I wasnt happy about that my entire time there. Then I ordered what I always order, bears choice w Italian sausage patties, what I always get. This time I guess they spilled the spices in them because they were like eating fire. I love spicy, very spicy, and still I couldnt enjoy my breakfast with these. I then informed the manager, since at 1 time, I was in the food industry, and dont feel like I was taken seriously, or that he really cared. I wasnt looking for anything free. I made that clear, and his answer was would you like like some milk so I guess letting him know this so another customer doesnt have the same awful experience wasnt of any concern. If I had the time Id reach out to corporate, that way this place actually makes it. There was another family that just left after no service after sitting 10 minutes. So BLACK BEAR, if you want to succeed, you are failing at the simple things that allow you to do so. Sorry for the novel.

Date: 2 months ago

Review №111

Rating: 5

Excellent food and service.

Date: 2 months ago

Review №112

Rating: 1

Last night, we went there to take Grandma out for a nice meal. We re always bragging about the Black Bear up in Alliance Town Center area, and she was like, they just put one near my place, let s go! So, we did, and it was the most disappointing meal ever. From the beginning to the end. 1. Tiffany was our second server, and this poor girl couldn t catch a break. She had a great upbeat personality which is far better than literally anyone else working last night. But the cook staff or something just wasn t jiving and it all went wrong from there. 2. Our order consisted of: Ribs w/ corn (the only seasonal vegetable they have), club sandwich, turkey, and two of these had salads. 3. Grandma s order of Ribs came out first. They didn t give us any silverware until the manager, James, finally turned around from his seat on the barstool, and said, what are y all missing? And there was no other food waiting at the kitchen. We were missing two meals, silverware, salads, cornbread muffins, and refills on drinks. 4. I ordered the turkey with the gravy on the side because I wasn t sure if I would like the gravy, she admitted that she told them no, it was supposed to be on it. So, it came out with gravy on it, and when James asked what we needed, I told him that I ordered it with gravy on the side and his reply is, so, what do you want me to do about it? This question would end up being speculated as the only phrase he knows as it was a repetitive one. I said, I guess scrap the gravy off the turkey and just give me new mashed potatoes. He laughs, I can t scrap that off, I ll have them remake it. Okay, so why didn t you just say that in the first place? Then, the meal that took 15 minutes or more to cook, that came out after ribs was done magically in 2 minutes. They handed me the food. I went to eat the potatoes, and they were ice cold!!!! I thought at first that it was because I had just drank a sip of water, so I stuck my finger in the potatoes to see if I was wrong. NOPE, they were cold. So, I called James back over. Because of his already terrible behavior and cold demeanor towards us, I suggested he touch the potatoes in case he didn t believe me. And we still hadn t received our salads at this time. She drops off my salad, only, and walks away. James asks What can we do? What do you want instead? and I m like, I m not hungry now. This has been an unappetizing experience. Maybe I ll try the salad, unless it s hot, it s hard to %^ that up. I inform him that Grandma still hasn t gotten her salad. 5. Her salad arrives, a different waitress brings it. We still have not received refills, cranberry sauce didn t come either time with my food, nor have we received the cornbread muffins. James comes back over. I m like, we still haven t received these items. What do you want me to do? So, this time I replied, What I want you to do is better. Be better. Do better. This isn t a bi%ch fest, this is a teaching moment. Y all have only been open for a few months, and if this is how service and food goes around here, you won t be open for very many more months. We never received any of those other items. Not one of them. Grandma wanted to bring the extra turkey home and I told her it wasn t worth it since it only took them 2 minutes to cook it. 6. They bring us our check What do you think is on the check? They said they d take off my turkey. That was LITERALLY the ONLY thing on the final check they handed us. Okay, that s weird. We go up front to cash out. The guy s like, this is a closed ticket. We re like, what? This is the one she said was due. So, he leaves for like 3 to 5 minutes, and finally comes back to say, don t worry about it everything was taken care of. I inform James that we never received any of our other items. And I did take the copy of the receipt in case Black Bear Diner needed any of the information.

Date: 2 months ago

Review №113

Rating: 5

Fast friendly service, food was awesome.

Date: 2 months ago

Review №114

Rating: 5

Amazing food and amazing service!! Justin was absolutely amazing!! He was very attentive to our group of 8!! You earned new customers with us!!

Date: 2 months ago

Review №115

Rating: 4

Black bear is a good restaurant to eat at only complaint I have would be the waiter or waitress are not very attentive the do look like the kinda try but just no sense of urgency they drop the food and hardly ever come to check on you your forced to wave someone down just for napkins or a refill but food I good

Date: 2 months ago

Review №116

Rating: 4

The first time we visited the food was good, but we received bad service. This last time, the food was ok (I didnt care for the tri-trip dish) and the service was better. Parking: Lots of spots both next to the entrance doors and across the parking lot. Wheelchair accessibility: It is wheelchair friendly

Date: 2 months ago

Review №117

Rating: 1

Date: 2 months ago

Review №118

Rating: 4

Lets just say my husband has become obsessed with their taco salad.

Date: 2 months ago

Review №119

Rating: 4

Date: 2 months ago

Review №120

Rating: 5

Date: 2 months ago

Review №121

Rating: 5

Date: 2 months ago

Review №122

Rating: 1

Super bummed! I have been wanting to try this place for a while. Went this morning an hour after opening and waited up front for a good 10 minutes. Didn t see a single employee anywhere. Just a single customer sitting inside at the bar. Decided to go somewhere else. Bummer!

Date: 2 months ago

Review №123

Rating: 2

Date: 2 months ago

Review №124

Rating: 5

Service was fast. Our waitress could have been more personable.

Date: 2 months ago

Review №125

Rating: 5

Black Bear restaurant with excellent I will have the food there is made when you order it and the desserts or homemade Vegetarian options: Green beans pinto beans creamed potatoes and gravy salad s Parking: parking area in front and back Kid-friendliness: There was a lot of kids there Wheelchair accessibility: Wheelchair accessible front and back

Date: 2 months ago

Review №126

Rating: 4

I ordered breakfast from the little less menu and it was still too much for me to eat. Bacon was awesome. The one biscuit was huge! Service was good too!

Date: 2 months ago

Review №127

Rating: 4

Date: 2 months ago

Review №128

Rating: 4

I love Black Bear everywhere... Unfortunately this location has given the worst Black Bear experience I have had at any Black Bear so far. The Servers I have had are Slow and Sloppy. Who would rather sit off to the side and talk in a booth with their friends making snide comments that customers can hear while on the clock and taking on tables to provide detrimentally slow service because of them running motor mouths

Date: 2 months ago

Review №129

Rating: 4

My wife and I make ourselves at home here. Even to the point where we are able play the music we like while we eat with their jukebox; however, they shut the online access to the jukebox recently and we have had a dull experience last two times we gone. Food is great, don t get me wrong, food is great. Atmosphere is gone completely.

Date: 2 months ago

Review №130

Rating: 4

The service here is fantastic and theyve done a great job of creating a friendly and fun atmosphere. The food was good, a tasty, but not perfect Eggs Benedict and the sausage was super flavorful. My only real complaint would be with the breakfast potatoes. The were mushy and had a strange flavor. I would definitely come back and give them another try, but would avoid the potatoes and probably try their biscuits, because they looked amazing.

Date: 2 months ago

Review №131

Rating: 5

Date: 2 months ago

Review №132

Rating: 5

Fun decor, Yogi Bear would be pleased. Huge menu, friendly attentive service. The tri-tip sandwich is large and delicious. A wonderful spot. Plan to bring some family soon. Update: This evening, around 9:00pm came to the Bear for dinner. Atmosphere still cute, menu good. Noticed the wait staff were doing a fantastic job, caring for tables spread out in the restaurant. The folks in the kitchen seemed a bit befuddled. New staff starting out, no worries there. The odd sight was a management person, red shirt, sitting on one of the chairs by the kitchen. Just sitting..... for a long..... time. He grabbed a plate and walked around with it, is it your fish? He plopped it down on my table, said the kitchen had to go get the fish from the freezer and walked off. He forgot coleslaw came with the meal. The dear wait staff were still actively serving customers. Thought perhaps if the manager wasnt feeling well, or another situation where he needed to rest, perhaps contacting another manager to step in so he could go home to rest. Tipped my server well, and headed home..It was very different from the earlier lunch. And I hope that management fella will be okay soon. We may visit you Bears in the future. Parking: Plenty of spots. Kid-friendliness: Lots of family with children there, kids were settled and happy. Think they have high chairs, not completely sure. Wheelchair accessibility: Easy in and out

Date: 2 months ago

Review №133

Rating: 1

We went for breakfast, waited 40 minutes for are food to arrive, while others seated after we served their food. It was 10 am on a Friday. There were 3 of us and one of our orders were wrong and we told the kitchen was short I totally understand that, but why were others being served way before us, while seated after. After so many good reviews, needless to say we were very disappointed.

Date: 2 months ago

Review №134

Rating: 5

Date: 3 months ago

Review №135

Rating: 3

Date: 3 months ago

Review №136

Rating: 5

GREAT PLACE AND ATMOSPHERE. GOOD FOOD.. GOOD WORKERS . Food

Date: 3 months ago

Review №137

Rating: 5

What can I say but WOW!!! Food is A1 and you definitely get more than your monies worth. The service is also grade A! Our server James at the Burleson, TX location is unmatched with his attentiveness, courtesy and professionalism. We will definitely be back!! Oh yeah their pancakes will put IHOP & Dennys out of business!!!!

Date: 3 months ago

Review №138

Rating: 1

Ordered take out went to pick it up showed up when they told me to an ended up waiting another 40 minutes for my food they told me they dont care about online orders they care about the in house dining

Date: 3 months ago

Review №139

Rating: 4

Food was terrible and service has been lack luster most visits. Hard to get refill , ask for something and dont get it, rarely checked on after drinks or food comes.

Date: 3 months ago

Review №140

Rating: 1

Do not waste your time with this place. Waited for water for several minutes. Ordered sweet potato fries, got regular fries. Asked for special dietary needs due to allergies and the teenage-looking waitress acted annoyed. Several of their waitresses are very young and act like it s their first job ever. Don t waste your money on their mediocre food or poor service when many other better options are nearby.

Date: 3 months ago

Review №141

Rating: 5

Very good breakfast chain with hearty portions, highly recommend! Kid-friendliness: This restaurant is very kid friendly. Food : 5/5 |

Date: 3 months ago

Review №142

Rating: 5

Parking: Parked in back, in the shade of the building. Food

Date: 3 months ago

Review №143

Rating: 3

Date: 3 months ago

Review №144

Rating: 4

Excellent chicken fried steak but I hate skin on mashed potatoes

Date: 3 months ago

Review №145

Rating: 5

Date: 3 months ago

Review №146

Rating: 5

Date: 3 months ago

Review №147

Rating: 4

The food was delicious! The service was excellent. Relaxed, friendly atmosphere. Great place for individuals and families!

Date: 3 months ago

Review №148

Rating: 5

Great food..big portions Friendly service and food comes out fast.. Food

Date: 3 months ago

Review №149

Rating: 5

Great food chicken fried steak ,will go back.

Date: 3 months ago

Review №150

Rating: 5

This wonderful diner ALWAYS goes above the next line of excellence. Each visit gets better!

Date: 3 months ago

Review №151

Rating: 3

The environment and atmosphere was cool. I went with my girlfriend and the service was great. The food happened to be underwhelming for both of us but I will give it another try.

Date: 3 months ago

Review №152

Rating: 1

Tried to eat here with my family, no signs saying no parking in back. Parking lot full in the front. But car show in the back taking all the parking and yelling at people not to park there. Way to go black bear.

Date: 3 months ago

Review №153

Rating: 5

I had a burger the California burger it was delicious!!! The food is way better than other breakfast places around the area.

Date: 3 months ago

Review №154

Rating: 5

Big daddy burger! Challenge accepted and defeated it! Happy fathers day to me!

Date: 3 months ago

Review №155

Rating: 5

The entire dining experience was excellent. I had eggs, fries, bacon and apple cobble. Robin was my server and she was very attentive and engaging. The food came out quickly and tasted amazing. Will definitely be back to sample more of the menu.

Date: 3 months ago

Review №156

Rating: 5

Our first time here. Food was pretty good. Decor is cool, gives you a mountain cabin type feel. Prices are ok. Food

Date: 3 months ago

Review №157

Rating: 4

If youre looking for a very big breakfast, this is the place! Big portions at good pricing with friendly service.

Date: 3 months ago

Review №158

Rating: 5

I had the big bob burger it was the best burger I had in awhile. I don t know if it s the seasoning the grill or the person who cooked it but they did their job I will be back again ohh the onion rings were just to crunchy my wife had the pancakes and they tasted perfect to me fluffy and I could taste a lil cinnamon but A plus from me on that damn burger

Date: 3 months ago

Review №159

Rating: 5

We love Black bear! Best food in town and Robin is the best waitress Love the choc pie and the volcano plate!

Date: 3 months ago

Review №160

Rating: 5

Great diner. Staff was excellent. Had the pot roast which was cooked perfect. Manager was a sweetheart!

Date: 3 months ago

Review №161

Rating: 5

Date: 3 months ago

Review №162

Rating: 3

Breakfast of chicken fried steak and eggs ,hm. C.f. steak was ,it seemed a general pre packaged (aka frozen) product ,hash browns so,so . Biscuits are huge ,it was okay ,but not impressed ,for price . BTW server assig Ned to my table did not acknowledge me ,another server of whom asked me if I had been helped after she had taken an order for a couple that came in after me ,was gracious and helpful . And handled my order I do appreciate that . Had eaten ther once before for lunch and that meal was very good .

Date: 3 months ago

Review №163

Rating: 4

Waitress was awesome! Very attentive, our food was not great. My ribs were way undercooked & the burgers were over salted. I m sure this was a new cook and not a representation of the location. I will give another shot in the future as I ve had great experience in Colorado hope to update to 5 stars

Date: 3 months ago

Review №164

Rating: 1

They werent at full capacity. Yet, the service was awful this time. Waitress never came to refill drinks. The carpet is getting stained and the front doors were all dirty. The manager seemed lazy as did the staff. Very very disappointed this trip. Probably wont be back. Very sad.

Date: 3 months ago

Review №165

Rating: 5

Date: 3 months ago

Review №166

Rating: 5

Date: 3 months ago

Review №167

Rating: 1

Went for dinner and had to listen to a bar stool being repaired by impacted drill. Not pleasing at all for a dinner service. You would think the entrance door would get repaired during business hours, not a stool. The manager didn t seem bothered nor did he care that we cancelled our order to go eat somewhere in peace. I m sorry for the wait staff that had to listen to it and lose paying patrons because repairs couldn t be completed at another time. The wait staff was amazing and totally understood. The manager seemed happy we were leaving.

Date: 3 months ago

Review №168

Rating: 5

Date: 3 months ago

Review №169

Rating: 5

We went after dropping the kiddo off for her last day of school and it was pretty good! Portions were nice sized and price was good considering how expensive life is these days!

Date: 3 months ago

Review №170

Rating: 5

I love this restaurant. I go several times a month. Even have a favorite server, Lanna. She is terrific and so great with my granddaughter.

Date: 3 months ago

Review №171

Rating: 5

Date: 3 months ago

Review №172

Rating: 5

Breakfast at Black Bear Diner is goals.Ate the chicken fried steak , had chai tea was too delicious and filling. Thanks Kara for great customer service Parking: Enough free parking spots Kid-friendliness: Kid friendly meals ,plenty of meal choices from menu Wheelchair accessibility: Wheel chair accessible tables

Date: 3 months ago

Review №173

Rating: 3

I took my wife and small child Monday to eat there. The food was good and the atmosphere was pleasant. Only problem I had was with our server. Her name is Lanna. She was rude and very unpleasant to deal with plus she used profanity under her breath when my child spilled her drink on the table. I will recommend this restaurant to my friends but if you get Lanna ask for a different server.

Date: 3 months ago

Review №174

Rating: 5

Always a great place to eat

Date: 3 months ago

Review №175

Rating: 4

Me and the wife stopped in for breakfast it was outstanding. We were seated right away orders were taken food was brought out in a timely fashion and our waiter (David) was professional, friendly and attentive. Exceptional service going forward we will ask for David

Date: 3 months ago

Review №176

Rating: 5

Awesome quality. Great variety. Would eat there every meal if I could. Super Friendly Wait Staff

Date: 4 months ago

Review №177

Rating: 5

Very friendly atmosphere with a ton of Knick knacks on the walls. Very family friendly.

Date: 4 months ago

Review №178

Rating: 4

Great inexpensive low key place to eat.

Date: 4 months ago

Review №179

Rating: 5

We loved Black Bear Diner in previous locations and the Burleson location did not disappoint! They were busy and had staff shortage but our waitress was very attentive and our food was served quickly and was delicious! We had the Classic French Toast with mild Italian sausage and a Southern Scramble. Their biscuits are enormous and so fluffy and crumbly. Really good sausage gravy too!

Date: 4 months ago

Review №180

Rating: 5

Ordered on doordash and it was a quick, delicious experience. The food was fresh and very good. Nice portion size as well as packaged very well. Will order again!

Date: 4 months ago

Review №181

Rating: 5

Dinner was amazing and the service was outstanding. It was a little pricey, but there were so many options that looked delicious that it was hard to choose.

Date: 4 months ago

Review №182

Rating: 3

This was my first time in this restaurant. The waitress was the worst Ive ever had in many years of dining out. When she walked up to our table to take the drink order, she took my order & as my husband was telling her what hed like to have, she turned away & began talking to a server at the next table. Very rude. She finally, after about a minute of chatting with the next table, she turned to him to ask what he wanted. When she took our food order, We hoped she would get it right due to her attention not being on what we were telling her. The order came out at room temperature. Items were missing from our order. The waitress asked if she could get anything for us. We replied The rest of what we ordered. She asked what items we needed instead of looking at our order & comparing what was served. It took 4 total trips to our table to bring everything we ordered. Pancakes were good. Bacon was pretty good, too. The biscuits are not really biscuits. They are more like a chunk of dry bread. Way too thick & crumbles very easily which makes adding butter or jelly impossible. The total experience wasnt good enough for me to be in a hurry to return anytime soon. The entire staff seems like they are in a daze & have no social skills. But, this seems to be more common at many restaurants with the people under about 25 years old.

Date: 4 months ago

Review №183

Rating: 3

First, the food is very good and plentiful (even though it showed up at the table just above room temperature) and the restaurant is nice and clean. The interior needs to be a little larger as we had to wait for a table. The problem is with customer service. The waitress came over to take our drink order. My wife placed her order and the waitress started talking to the table behind us and ignored my drink order. She finally got it and took our lunch order. My wife and I both ordered the Grizz. Eggs, sausage, bacon, ham steak, hashbrowns and pancakes. Knowing she would take most of it home, my wife ordered a side of biscuits and gravy. After about 15 minutes our order arrives at the table. Well part of the order anyway. The pancakes were cool enough to not melt the butter that we had to ask and wait for. No biscuits and gravy and no ham. The waitress said she was going to go place the order for the missing items but went immediately behind the counter and started talking to someone who appeared to may have been the manager but who knows. It was another couple of minutes before she actually walked over to the cook line. After about 5 minutes she brings over these two loaf looking things pretending to be biscuits and a small bowl of gravy. No ham. Another 5 minutes passes and she says they are working on the ham but she didnt she have any control over that and she wouldnt charge for it. About 10 minutes later and AFTER I had finished all my food and had lost interest in the ham it shows up. At least it was hot though it immediately went into the to-go box. The waitress had the personality of a half dry mop and no waitressing skills at all. We left a very small tip and paid our bill. Not looking for a free meal but did mention it to the kid at the register. OVERVIEW: Food good-even if its not hot and all there. Pancakes excellent. Atmosphere good. Prices high. Service terrible. For the food, we might would return but the service would definitely keep me away. Parking: The parking leaves a lot to be desired.

Date: 4 months ago

Review №184

Rating: 5

Date: 4 months ago

Review №185

Rating: 5

Justin was awesome. He was very attentive and treated us well. The atmosphere was great.

Date: 4 months ago

Review №186

Rating: 4

Date: 4 months ago

Review №187

Rating: 5

Date: 4 months ago

Review №188

Rating: 5

Date: 4 months ago

Review №189

Rating: 5

the food is amazing and the waitress are so nice I highly recommend this place .

Date: 4 months ago

Review №190

Rating: 2

Food was just okay. We watched most of the employees with their heads in their phones, laying over counters or slouching up against walls. Window sill was gross, lights over tables covered in dust. I dunno, just an overall vibe of IDGAF around there.

Date: 4 months ago

Review №191

Rating: 5

Breakfast is always good, try the Grizz

Date: 4 months ago

Review №192

Rating: 3

You know my friends and I frequent this place quite often and I have to say for the most part It s pretty good. They still need to work on how to cook fried eggs. But what was the most disappointing unfortunately this time around was the service. We didn t see our waitress very often And I am a late night coffee drinker. So I go there along with my wife and another couple to enjoy the atmosphere and a great place to go have a late night breakfast. Now mind you when I say late night we re talking somewhere around 6:30 PM. the first cup of coffee I received was old and had been sitting for a while. So I went ahead and made it work and drank it. The 2nd cup, which is my limit, was brought to me and you could see the coffee grounds floating in the top. So I asked the waitress if the coffee was instant and maybe that s what I was saying and she says no we make it. I said oh well then that tells me it s full of coffee grounds And she says yeah and then walked off. Kind of disappointing along with my wife have been waiting for her tea refill for a while. Anyway, all in all I will still go back. I like it much better than the other late night breakfast places that are around in Burleson Texas. I just hope it s not like a lot of the other places that they start out with a bang and then go out with a fizzle. The first one we ate at was in Tennessee.

Date: 4 months ago

Review №193

Rating: 5

Date: 4 months ago

Review №194

Rating: 1

Ive been to many BBD in my travels being a OTR trucker. I was excited to see that it come to my home. Our first time in this location, the atmosphere is the typical you expect, but only got 3 stars cause the staff didnt seem to want to be there. The service was AWFUL.... waited over 7 mins in an empty restaurant to get drinks. I went to the restroom. Our waitress said she would come back to get our food order when I came back. I was gone less then 3 mins.... we waited and waited.. she as one point stepped out from the back.. looked right at our table with me there. Went back into the kitchen and proceeded to eat as we waited for her. We actually saw her peek around the corner , chewing her food. 10 mins later we just got up and walked out.. without her ever coming out. Her name was Anna E not sure on the exact spelling but thats how she said it.

Date: 4 months ago

Review №195

Rating: 5

I absolutely love coming to this place. The food is fantastic, the prices are more than reasonable, and the service is top-notch, especially when Robin is your server.

Date: 4 months ago

Review №196

Rating: 5

Date: 4 months ago

Review №197

Rating: 5

Date: 4 months ago

Review №198

Rating: 5

great food

Date: 4 months ago

Review №199

Rating: 5

This was my first visit and the experience was awesome, server was very friendly and attentive. The food arrived within 10 minutes of ordering. The atmosphere is very cozy and plenty of room to enjoy family gatherings. I would highly recommend this place.

Date: 4 months ago

Review №200

Rating: 5

Date: 4 months ago