Big Star Buick GMC

Review №1

Rating: 1

I had a terrible experience at the service department at Big Star GMC service department. I brought my car in for a routine oil change and some minor maintenance, but what should have been a quick visit turned into a nightmare. Once they got to my car, I was told it would take about an hour. Three hours later, I was told my vehicle had some engine problems. My vehicle was at the dealership for approximately 3-4 weeks. When I asked about the delay, the staff seemed disorganized and didn t have any clear answers. I was also charged for the rental and they haven t refunded my money. When I finally received my car, I noticed the vehicle wasn t washed, which hadn t been an issue before (My prepaid plan included a car wash). I brought this to their attention, but they brushed it off, saying it was unrelated. Overall, the lack of communication, poor service, and the additional problems caused by their work left me frustrated. I won t be returning to Big Star GMC for any future services.

Date: 3 days ago

Review №2

Rating: 5

Vincent was exceptional to work with. He made the process extremely quick, easy and personal and will continue to work with him in the future.

Date: 4 days ago

Review №3

Rating: 1

Date: 6 days ago

Review №4

Rating: 1

Called for a quote and to schedule a service. Horrible customer service. I was hung up on twice and redirected at least 5 times with no help. They really need to audit the calls they receive.

Date: a week ago

Review №5

Rating: 1

Dealership is terrible I will not ever buy another vehicle again through them!!!

Date: a week ago

Review №6

Rating: 1

This dealership needs to learn how to answer the phone. Ive been trying to call . Took my truck already like three or four times for the check. Engine light charging. Pretty good money and still not fixed. Now Im trying to call them back and dont answer the phone. Go straight to voicemail. Somebody needs to get a better phone in there or get somebody to answer the phone

Date: 2 weeks ago

Review №7

Rating: 1

Not a place to send your vehicle for any mechanical work. Took a my truck because I figured since it s a GMC what better place to take than the actual GMC dealership. They got with the extended warranty company and told me them truck would be done in 2 weeks. It s been longer than that so I went to the actual dealership and was told that the part is in back or and that they don t have any idea when it will get there. I call the extended warranty and ask if there s something I can do cause I don t have transportation. And they told me that the dealership never told them that the part was in back order. So here I am with no transportation and no help from anyone. And my vehicle is still sitting at the dealership.

Date: 2 weeks ago

Review №8

Rating: 2

Damian was my sales rep for purchasing a vehicle.. don t really recommend him. The vehicle I purchased was a 50k car. Upon doing the walk around, I found a few paint chips and windshield repairs that needed to be done, was promised I would have this repaired. I also found that the car had a dent on the side, but was not advertised with a dent on the car, nor on the CARFAX. Damian said the odds would be very low to have it fixed. It s a simple paintless dent removal that should be honored due to the fact it was not listed with dents on their site. Contacting the direct office has been very difficult; I call the office sales, repair and all numbers listed and cannot seem to get thru. It appears I can t even seem to coordinate the repairs I was promised because of this! I m hoping for a resolution. Someone please please please contact and resolve this issue. Update: I was able to speak to the manager after days worth of texting the sales rep in request in getting ahold of the manager, and finally discussed options for the dent in the side. We discovered the dealership had service outages due to inclement weather. I am still hoping for the best resolution. Update. I picked up my car after a week of trying to get updates, and did not have a satisfying reaction when i picked it up. It s very hard to reach anyone here, and the sales rep acted very carelessly the entire process. He was never informed of anything and would shrug saying he doesn t know.They replaced my windshield but used an aftermarket one, so they do not put OEM ones. They left the entire interior very dirty when doing repairs they could have at least wiped it down. They did pop out the dent but not entirely. The paint was very very poorly done. There was cat prints all over the car, so they take bad care of your cars. It had more mileage than when I dropped it off. One of my PSI tires was also low at pick up! The sales rep asked me when I would pick it up, and said he would put gas in it. Knowing that I was coming, they should have took care of the mentioned issues. They do not give complimentary washes. The experience was very frustrating, and I tried to keep a positive attitude the entire process. I would definitely say Damian needs to be more informed in any process during cases like this, and have better communication with management , customers, and repair guys.it seems like he made the sale and suddenly became careless. I wish I would have had a different sales guy get the commission instead. I understand he s young, but he s in a business where people need answers, and require customer service. I won t be purchasing from here again. I attached some pics, not all, but I had already tried to dust off the car, when I realized I should have pictures to update my review. But here you go, just for an idea. I only have it 2 stars cus the manager was cool and understanding the one time I talked to him.

Date: 3 weeks ago

Review №9

Rating: 5

Date: a month ago

Review №10

Rating: 1

Horrible maintenance service, I have a 2024 GMC Acadia AT4, it has only been purchased for 1 month and it has already started to have problems with the left light, I spoke to the dealer and they asked me to leave the car for 3 days, I asked them if they would give me any car rent and they tell me no, how am I going to leave them a car for x days when I have to pick up and take my son to school every day. I talk to them to give me solutions and they only give me problems, horrible, cancel all the warranties I bought with them, total theft

Date: a month ago

Review №11

Rating: 5

Had an awesome experience here. Ill be back, one of the salesmen Alex Reed treated me like family, was very professional and honest, helping me find the best deal for my budget. I hope to do business here in the near future.

Date: a month ago

Review №12

Rating: 5

Date: a month ago

Review №13

Rating: 1

Scheduled an appointment to have my ac repaired. They ve had it for 2 1/2 days. Can t get an answer by phone. Only told it hasn t been diagnosed yet. Had to drive down there for answers. Was told we should know something in a couple of hours. When I first walked in to get answers in person and told them they have had my truck for 2 full days. They said only 2 days. That just set wrong with me. Just due to the service department I will never buy a vehicle from them again

Date: a month ago

Review №14

Rating: 1

Customer service was terrible. From the salesman on the experience was poor. Finance manager was professional and knowledgeable. Will never purchase another vehicle from Big Star Buick GMC. Will not recommend anyone else to purchase there either.

Date: a month ago

Review №15

Rating: 5

The whole experience was perfect! Second Denali I purchase from here but this time it was a 2500 Ultimate. They met me halfway in Dallas since I was working in Amarillo at the time. The best of the best there is. Will always go back to them

Date: a month ago

Review №16

Rating: 5

Date: a month ago

Review №17

Rating: 5

Great experience overall. They keep the process moving and were able to meet our desired out the door price. A++ Thanks Joe.

Date: a month ago

Review №18

Rating: 5

Date: 2 months ago

Review №19

Rating: 5

Quick and easy purchase.

Date: 2 months ago

Review №20

Rating: 1

Service sucks very bad here I took my truck here for repairs they told me it was a sensor that the sensor was not backed order and still took 2 weeks to get it they called me and told me my truck is ready for pickup I paid 300$ for the sensor and once I left the lot did the u turn and took it right back to them check engine light came back on and looks like they never repaired the first reason it when in for this place sucks really bad

Date: 2 months ago

Review №21

Rating: 5

Great team! They try hard to satisfy the customer needs. Completed all the works and did extra to satisfy the customer. Special kudos to Manuell and Rick for all the extra efforts to drop the vehicle 50 miles from their place after their office hours. Please go see Manuell or Rick if you got this location.

Date: 2 months ago

Review №22

Rating: 5

Date: 2 months ago

Review №23

Rating: 1

I took my 2014 GMC IN ON A Warranty REPAIR THEY HAVE HAD IT FOR A MONTH ALREADY IVE BEEN CALLING FOR THREE DAY NO CALL BACK NOONE ANWERING MY CALL IM GOING BACK TO PICK UP MY TRUCK ASAP !!!!!!!!!!!!!!!!!!!!

Date: 2 months ago

Review №24

Rating: 5

Date: 2 months ago

Review №25

Rating: 1

My mom put my car in the shop last week and I was supposed to head back up to college days ago but can t because I have no car. I ve been calling everyday to follow up but the power has been out which is understandable. However, I tried calling nearly 20 different times today and no one answered at all. I really, really need my car back and better communication would be nice.

Date: 2 months ago

Review №26

Rating: 1

Very disappointed. Dropped my vehicle off a week before the hurricane and they ve been closed ever since. I ve been needing an update because I m in dire need of my vehicle and have not heard nothing I ve reached out to my advisor numerous times and no response. I understand there was a small hurricane but they can still use a generator the ford dealer my f150 was at had one

Date: 2 months ago

Review №27

Rating: 5

Huge shout out to Alex Riviera for being a great salesman. By far the best experience I ve had buying a truck. Alex is very knowledgeable of his whole inventory and I was able to find the perfect ride. Also, the dealership had the best selection of GMC AT4s I have seen on this side of Texas.

Date: 2 months ago

Review №28

Rating: 1

Don t Trust On 6/28/24 I took my vehicle in for an oil change since I had bought the Advantage Care during my first service. While I was waiting on the service, I went to the finance department to inquire about an extended warranty with Fernando. He instructed me I would need to talk to one of the other gentlemen in the other two offices. I waited for around 20-30 minutes and Fernando invited me back in to his office. I stated I had a Denali with 19k miles on it that I would like to get an extended warranty for. He told me since I am a couple of months past the manufacturer warranty, they would need me to schedule to bring my truck back for a 3 day detailed inspection prior to providing me with information or pricing on an extended warranty. I said thank you and left his office. He could have told me he didn t have time or wasn t interested in selling me an extended warranty. Then I went to service and waited on my truck. One hour and twenty minutes my truck was ready. I was told the oil was changed, inspection complete, tires rotated and oil changed. The tires were marked by me and never rotated. I explained to the service tech the same thing happened last time and they had to take it back to rotate the tires and never reset the sensors. I explained I would take my truck to Discount to get the tires rotated so I knew it was done right. I went to leave and the lock to the rims was out of the glovebox and on the console, giving the perception they had used it when they never did. I went back in and voiced my displeasure with the service department. Now I wonder if they just give the perception they change the oil but don t. Do they just take the vehicles to the back, do nothing but wash them and bring them back after a long wait. I will never trust them with my vehicle. If they can prove in two visits they will not provide the service you are paying for, then they can t be trusted for other oil changes or major work! Don t trust Big Star with your vehicle!!!

Date: 3 months ago

Review №29

Rating: 5

Great experience

Date: 3 months ago

Review №30

Rating: 5

Javier drove all the way to Montgomery to pick me up. They changed the fluids in the car, gave it new tires and brakes, and had a really detailed service history for me to check out.

Date: 3 months ago

Review №31

Rating: 5

Manny was very patient and helpful in the purchase of my new car! I m very grateful for the entire team at Big Star in Baytown.

Date: 3 months ago

Review №32

Rating: 5

Date: 3 months ago

Review №33

Rating: 5

Alex R. Went above and beyond to assist me with onstar issues and getting me set up with a loaner car. What a patient and professional young man!!

Date: 3 months ago

Review №34

Rating: 5

Victoria Hernandez was a wonderful sales person. I had been on the hunt for my daughter s dream car for 6 months. I found one here at Big Star. Victoria was so helpful and straightforward. We drove out from Lake Charles and left with her dream car in the matter of hours. Was a wonderful experience. Thanks Victoria & the Big Star Team. Awesome dealership.

Date: 3 months ago

Review №35

Rating: 5

Excellent service from the seller

Date: 3 months ago

Review №36

Rating: 1

We took my car in for a oil change and the service rep was bad.. I asked if they had any coupons he said no , so we checked and yes they did have some available. He could have checked before he replied.. no . Then when we presented the coupon he seemed to have a attitude about it.. they need to do better... the service rep that we dealt with previously is no longer there and I see why.. will not be going back will go to another GMC dealership for my service...

Date: 4 months ago

Review №37

Rating: 5

Sandra did an amazing job helping us find the best truck at a great price. I really appreciate her staying past her shift on multiple occasions to help us. She was very patient with us and found a solution for every bump on the road!

Date: 4 months ago

Review №38

Rating: 5

I had a great experience purchasing my 2024 Envista. Alex Rivera had quick responses, was very knowledgeable, and helped out greatly!

Date: 4 months ago

Review №39

Rating: 5

Excellent service, always willing to help you to choose what you want. Very helpful staff and patient! Definitely recommending them.

Date: 4 months ago

Review №40

Rating: 5

Date: 4 months ago

Review №41

Rating: 5

I was looking on Facebook at some GMC vehicles from Big Star Buick/GMC. One of the 2024 GMC Canyons caught my eye. After looking over the vehicle on the Facebook Ad. It had exactly what I wanted/needing in a mid-size vehicle. Later that day, one of the sales person contacted me by phone. It was about the 2024 Canyon that I had been reviewing. The person that contacted me ending up being my sales person. His name was Wesley. (Great Sales Person!) He went over as much information by phone as possible but recommended an appointment to actually get more information and also test drive the vehicle. Once I arrived at the dealership the rest is history. The Canyon was amazing to drive. The flow of making a deal, to signing the purchase documents went smoothly. I recommend this dealership to anyone looking to purchase a Buick/GMC vehicle.

Date: 4 months ago

Review №42

Rating: 5

Date: 4 months ago

Review №43

Rating: 1

Be very **** cautious **** came to a final agreed price with salesperson but was told by his manager that we would not be able to finalize the purchase due to me using my own bank. The only way they would be able to honor price was if I used their bank. Be very **** cautious **** as this is the way dealership buy back the rate from bank and try to get you on high rates and high priced add-ons such as warranty/gap. Please do your home work.

Date: 4 months ago

Review №44

Rating: 5

Vincent did an incredible job of making the process efficient and smooth. He was fantastic to work with, make sure to request Vincent!

Date: 4 months ago

Review №45

Rating: 5

I had a wonderful experience at this dealership my dealers name is Damon he was excellent, efficient, he didn t pressure me and explained anything if I was confused. He got me out quickly as well. I for sure recommend going to him personally! 10/10 for Damon

Date: 4 months ago

Review №46

Rating: 1

Stop playing so many damn commercials

Date: 5 months ago

Review №47

Rating: 5

Alex Rivera our sales consultant was amazing thank you so much ..

Date: 5 months ago

Review №48

Rating: 1

Disappointing Experience: Unfulfilled Promises and Lack of Accountability I recently purchased a car from [Big Star Buick] and unfortunately, my experience was far from satisfactory. Initially, I was assured that I would receive a second key fob as part of the deal. However, when it came time to fulfill this promise, the dealer backed out, citing issues with paying off my previous car loan. Not only did they fail to deliver on their commitment, but they also demonstrated a lack of accountability for their actions. Its unacceptable to make promises to customers and then conveniently backtrack when its time to fulfill them. This experience has left me feeling deceived and disappointed. I urge potential customers to proceed with caution when dealing with [Big Star Buick] and to ensure that all promises are documented and upheld before finalizing any transactions.

Date: 5 months ago

Review №49

Rating: 1

Another update: TLDR: This service department has to be the worst Ive ever experienced. Update: 3/17/23. Scheduled online service. Showed up a few minutes early and waited to be helped. Dont wait very long before Im seen, they verify the service scheduled, and promptly take the truck to be checked in. The gentleman reminds me I have one more service available and I even get a text from him later saying to contact him if I need anything. About an hour and 15ish minutes later the young woman politely ask for a few signatures and hands the keys back. Experience with the service department was much better than my last visit. Previous review: Service department is trash (specifically front desk personnel). Scheduled an appointment for 1:00 for a truck bed installation. Was told I could not be seen because employees were putting place mats in new vehicles. After making sure I understood they were prioritizing place mats for new vehicles over scheduled appointments, I expressed my frustration with no response. They even seemed happy I asked for a refund. Though Im sure nothing will be done and no disciplinary action will be taken, I know the high levels of incompetence will continue to plague customers there. I feel sorry for the gentleman with glasses for having to call those people coworkers.

Date: 5 months ago

Review №50

Rating: 5

Our salesman, Rick was there every step of the way. It was one of the better auto purchases i have been involved in. Satisfied customer. 10 out of 10 would recommend Big Star to friends and family looking to make a purchase.

Date: 5 months ago

Review №51

Rating: 5

Date: 5 months ago

Review №52

Rating: 1

Don t believe their online prices. They are liars. They play games with you and add hidden charges. Worst dealership ever.

Date: 5 months ago

Review №53

Rating: 5

Big 5 Star customer service and a streamline buying experience. For the 18th time asking me to leave a review. I left one the first time. Here you go!!!

Date: 5 months ago

Review №54

Rating: 4

Date: 5 months ago

Review №55

Rating: 5

My wife upgraded from our old vehicles into two new 2024 vehicles and we seriously couldn t be happier. Our salesman was Alex Rivera and he made the ENTIRE process so much easier with getting us the best deal possible and making it quick and comfortable throughout it all! We went to an autonation and they never saw us and told to sit down and just had us waiting for almost an hour but as soon as we got out of our vehicles at Big Star, Alex welcomed us and started the entire process of helping us. Seriously THE BEST ONE ON THE TEAM! He was knowledgeable, courteous, and patient when it came to answering all of our questions and allowing us to test drive multiple vehicles. By the end of it we upgraded and my wife and I couldn t be happier! THANK YOU ALEX!

Date: 5 months ago

Review №56

Rating: 5

Date: 5 months ago

Review №57

Rating: 1

I would not recommend purchasing a vehicle here. I purchased a used GMC Denali, and the truck lasted less than 10,000 miles and sat in my driveway broke down for over 6 months before my attorney told me to give the truck back to the bank. The vehicle had the whole fuel system destroyed before I purchased the vehicle. The dealership accused me of putting gas in a diesel truck. USAA cleared me of doing this after getting the fuel lab results back, reporting that no bad fuel or gas was detected in the fuel sample that was sent to the lab. The dealership did a patch job repair to clear the engine light before selling the vehicle to me. This repair was never disclosed during the sale. I found out exactly what happened after having the vehicle towed to two mechanic shops, and they both told me the same thing. The fuel pump destroyed itself, and the fuel system was previously damaged. The repair cost estimate was over 18,000 dollars. I filled a complaint with the state of Texas attorney general and filled a lawsuit. I will probably never win due to the dealership being too powerful. My credit will be destroyed for at least 7 years because of this. I will never purchase a GMC or Chevrolet product for the rest of my life.

Date: 6 months ago

Review №58

Rating: 5

Always a positive outcome for us!

Date: 6 months ago

Review №59

Rating: 5

Vincent was wonderful to work with and understude exactly what wanted, he found the truck and I purchased it. That simple!

Date: 6 months ago

Review №60

Rating: 5

My salesman Shaun was great, helpful without being pushy and knowledgeable about the vehicle.

Date: 6 months ago

Review №61

Rating: 1

This is the first time I am so disappointed with Big star. We took our vehicle to get it tuned up, since it was already due. Not because we had issues with it but after 147,000 miles. We thought it was time. We have always taken our vehicles there for oil changes never had issues. So we figured lets take it to a dealership, make sure job gets done by a professional. However it was a disaster. We paid $800dlls to get it done. We started having issues after it got done. Check engine light came on it was misfiring and shaking. We took it back and they said something was not cleaned properly and supposedly they fixed it. Picked it up and adter driving it for about 5 miles it started again. My husband took it to autozone to get it tested they said a spark plug or coil cylinder.We took it back to the advisor Mr. Mora he told them what the auto zone person said when they checked, he called us telling us it was nothing to do with the tune up it was the transmission. My husband told him no we will just take it somewhere else and get a second opinion. I told the advisor we have never had issues with the transmission,. We did just that took it to someone else and it was exactly what autozone had said it was spark plug was misfiring. It was changed now we have not had any issues with it. All this money we spent and they couldn t dix the issue we had to spend more money to get someone else to fix what should have been fixed by the dealership first time. Im thinking about taking my vehicles to them again.

Date: 6 months ago

Review №62

Rating: 3

Went to get a quote for replacing my rear brake light on my GMC that was out. I was quoted a little over $1k to replace. Seems predatory considering we ended up ordering the light online, getting it the next day and took 4 min to install for $72.99. I understand it s business and people need to make a living but 4 min of labor and a light for $1k is excessive. Glad we did it ourselves.

Date: 6 months ago

Review №63

Rating: 5

Amazing! Jo Worley and Milton are absolutely amazing and I will continue to buy from them.

Date: 6 months ago

Review №64

Rating: 5

I have a lot to say about this company, Joe Mayhew (General Manager) is the real MVP of the company. As a customer who has had many problems with my 2020 GMC Sierra 3.0 liter Duramax and has had problems with other dealerships concerning this truck and its issues I got in touch with Joe. I expressed my concerns with him that Ive had this truck for years and couldnt get any help out of any other dealership amd I was exhausted and out of options. He requested I bring my truck in and leave it with them for a few weeks to pinpoint the exact problem. Joe and his team mainly the shop foreman Gomer was able to pinpoint the exact problem. The problem I was having was a wiring issue inside the insulation of the wiring on the backside of the motor, how they found this problem is beyond me but that requires a special skill and countless hours of dedication! I was super amazed and impressed with their work and their ability to finally put my mind at ease! I left the dealership purchasing an extended warranty for any further issues I might have and I recommend Joe and his team for any sales or service needs that you might have! I cant thank this dealership and its wonderful leadership enough for finally resolving my issue Ive had for years and been blown off by other dealers for. Thank you Joe and Gomer and the rest of the Big Star GMC service and staff, I hope to do business again with you guys in the future.

Date: 6 months ago

Review №65

Rating: 1

Date: 6 months ago

Review №66

Rating: 5

Rick and the Big Star team did a great job.

Date: 6 months ago

Review №67

Rating: 5

Shaun H. was absolutely great today! We came in and left with exactly what we wanted, with no problems. We discussed what I wanted the evening before and he kept his word. Thanks Shaun!

Date: 6 months ago

Review №68

Rating: 5

Date: 6 months ago

Review №69

Rating: 5

Date: 6 months ago

Review №70

Rating: 5

I was worried that I wouldn t get the help I needed. But Alex truly came through on the knowledge he gave and the money he help me save. I highly recommend Alex and truly appreciate his help. Thank you again Alex and big shout out to Mr. Houston as well for the drop down on my note. They are both awesome and truly there to help. We need more like them in my opinion and I will be going back.

Date: 7 months ago

Review №71

Rating: 5

Date: 7 months ago

Review №72

Rating: 5

Date: 7 months ago

Review №73

Rating: 5

Brandon was great. He made the whole process run quickly and smooth. 10/10 recommend him.

Date: 7 months ago

Review №74

Rating: 1

Did not live up to warranty, very disappointed in the service department, tech is not very smart! Took it to another dealership and they did honor the warranty, that dealership said they have heard a lot of bad things about big star.

Date: 7 months ago

Review №75

Rating: 5

Manny Lopez helped me get a 2024 Denali 2500. Smooth, easy process, in and out in 3 hours. 100% recommend! Very helpful

Date: 7 months ago

Review №76

Rating: 5

Date: 7 months ago

Review №77

Rating: 5

Date: 7 months ago

Review №78

Rating: 1

Very bad service, arrogant salespeople who think someone cant pay for their cars

Date: 7 months ago

Review №79

Rating: 5

Great service! With no wait! Made us comfortable about our purchase

Date: 7 months ago

Review №80

Rating: 5

Very Helpful went above and beyond to get me in my new truck

Date: 7 months ago

Review №81

Rating: 2

I would not buy the cure for cancer from any of the Big Star dealerships. I I thought this one would be different than their Dodge dealership over I45, but it is just as classless. There are a lot of family owned car dealerships in the Houston area. I recommend any of them over the Big Star group. I was looking to trade in my car and I told me they had to reach out to a outside broker because apparently my car was modded and then they never reached back out to me, they never told me anything they just ghosted me.

Date: 8 months ago

Review №82

Rating: 1

I can t begin to give enough reasons why you should steer away from this particular dealer. The price might be better out here, but in my case it was changed after hours of being there and finally getting to the finance department. Not to mention I was promised a policy that no one seems to know anything about. The last straw for me was finding out that the oil change package I purchased and specifically confirmed could be used anywhere, as I would not be driving two hours round trip for an oil change, turned out to be a lie as well. I will never purchase again from this dealer, it s simply not worth the headache.

Date: 8 months ago

Review №83

Rating: 5

Thats awesome thanks for everything

Date: 8 months ago

Review №84

Rating: 5

Shawn was great

Date: 8 months ago

Review №85

Rating: 5

Date: 8 months ago

Review №86

Rating: 5

Overall my experience was very pleasant during my visit at Big Star. I had an appointment with Alex and was able to get down to business the moment I got there. Although I didn t leave with my intended vehicle I am very pleased with my choice. Alex explained everything to me from start to finish and made me feel comfortable leaving the dealership. Other times I ve felt taken advantage of when dealing with dealerships but Alex was very attentive and knowledgeable.

Date: 8 months ago

Review №87

Rating: 1

I tried to leave a 5 star review but the reality is they just don t care enough to contact you when there s a problem. I bought this Jeep the end of December, the sales guy was nice enough. But after the transactions complete, good luck getting anyone to call you back for a fix it note still owed. Now I get promised by my sales guy and passed off saying that the manager will call me and still haven t heard a word about fixing the issue they caused.

Date: 8 months ago

Review №88

Rating: 5

Date: 8 months ago

Review №89

Rating: 1

I purchased a Buick in 2021 from this dealer, so, last week I decided to go back and purchase another one. The salesman came back and told me they would not honor any sale or rebates unless I used GM financing, so they wanted me to pay full sticker, in addition to unwanted dealer add-ons, which is completely unacceptable. They were completely unwilling to negotiate so I told them to give me the keys to my car back, that I would take my business elsewhere. Getting my keys returned was a whole debacle in itself. I ended up going to Sterling McCall and had red carpet treatment from the moment I entered the dealership, until the time I left. I was given all rebates and even a special dealership rebate and there wasn t a single dollar added on in ridiculous, overpriced markups. The entire staff was friendly and accommodating. If you want a pleasant experience, go to Sterling McCall, if you want to be ripped off, go to Big Star.

Date: 8 months ago

Review №90

Rating: 5

Date: 8 months ago

Review №91

Rating: 5

10/10 recommend Alex, he was so good to us! My husband and I had been looking for a second vehicle that would still accommodate the whole family and came across a truck posted to their website so we scheduled an appointment to go by and talk with him to see what our options were, Alex and Dexter made it happen for us! Alex went out of his way to greet us at the door, was very professional, and so helpful throughout the whole process. He made it seem so easy. Now thanks to him we are loving our new truck!! THANK YOU ALEX! If you re in the market for a new vehicle be sure to stop by and ask for him, you won t be disappointed.

Date: 8 months ago

Review №92

Rating: 1

This was just not a good experience. $4,000 added to sticker price for aftermarket s which are garbage add ons that customers don t want, and cost the dealership nothing. It s dishonest to add this on after you tell customers one price over the phone and another in person. This shows a lack of integrity. Then, once you push back on this charge. They tell you they can t take it off. Totally a lie. Then when you continue to ask questions about this $4,000 mark up, they offered to throw in a bedliner for free. Now this is after they explain to you the incredible paint protection they put on the vehicle that makes it stand up to ***fire***. So if you re expecting that you re new vehicle will be exposed to fire, even routinely, you may find the $4,000 after maket add ons to be of value. However for the other 100% of us, it s nothing but a rip off. But the offer of the free bedliner seemed generous. Only up until you look at another desk and see a list of the included after market items that you get for your $4,000 markup, and see that a spray on bedliner is included in this absurd markup. Next let s cover their extended warranties. A total rip off as they re not covered by GMC or the dealer. It s a third party. So when you wise up and decide to cancel these extended warranties; which is your right for up to 30 days, MAKE SURE that you notify the Kornerstpne company as well as the dealership, because your good friends at Big Star will mysteriously stop answering phones and emails when you want to cancel those rip off warranties. Lastly - a few other details. When I brought the truck back in to have the $4,000 bedliner put in, again a total dishonest scam, they got food and dirt all over the inside and drivers seat of my truck. They didn t clean it. They never cleaned the truck including delivery. They never offered to clean it and frankly just don t care. Lastly, another element of their dishonesty - they only gave me one key when I bought the truck. Then, the sales guys try to say they put it in a white envelope, which was not true. I ve followed up no less than 5 times and have yet to get an answer or an offer on how they can get me my key other than driving back to Baytown. Which they know I cannot and will not do. On the whole, despite people being kind enough, this has just not been a good experience and I have zero trust or confidence in the folks who represent this company. Finally, let me save Scott Kimbrough and the other managers who reply to negative reviews some time. I reached out to you for resolution, and got no response. So for other potential customers don t be misled, these managers are not there to help you, nor will they help you when the time comes. Go elsewhere.

Date: 8 months ago

Review №93

Rating: 1

Horrible customer service from Tim Day and his over 30 years experience, thinking that because his experience customers are not allowed to ask questions. Last time coming back for service on my truck

Date: 8 months ago

Review №94

Rating: 5

Date: 9 months ago

Review №95

Rating: 5

I was assisted by Shawn and Victoria, they were extremely patient. Very knowledgeable. They worked within my budget, made sure that we were well informed and we ended up leaving that day with exactly what we needed and wanted.

Date: 9 months ago

Review №96

Rating: 1

They have ad on Facebook for truck in $44k I offer them $47k cash they refuse my offer because the wanna charge me another $5k for something its already come with truck. I never saw worse than that manager in this dealership. Just stay away from them ....lier

Date: 9 months ago

Review №97

Rating: 5

Alex Rivera got me into this 2023 GMC Acadia! He was very attentive and helpful throughout the entire process. 10/10 recommend him, Big Star and the finance department!

Date: 9 months ago

Review №98

Rating: 5

I recently purchased my first ever new vehicle. Concerned with the anxiety a purchase like this would cause me, I came prepared for a a stressful experience but was overcome with the true customer service from the staff at Big Star Buick GMC. I drove 3 hours to make my purchase and I will definitely do it again when I m ready for my next purchase. I definitely recommend this dealership to anyone looking for a new or used vehicle. You will experience something different, genuine, caring.

Date: 9 months ago

Review №99

Rating: 5

Date: 9 months ago

Review №100

Rating: 5

By far the best shopping experience at a dealer. Joe is awesome and I will definitely be coming back.

Date: 9 months ago

Review №101

Rating: 5

Wesley C was very helpful and patient with our purchase on a new 2024 Buick Enclave Avenir. It is a beautiful garnet metallic color with all the perks. Thanks Wesley for everything and thanks to the management and finance team!

Date: 10 months ago

Review №102

Rating: 1

Save your time and your money while you re at it use Vroom/Carvana/Carmax for your used car needs. I bought a used 2021 Mazda in pristine condition and within two weeks from buying it the battery needed to be completely replaced. Of course convenient enough the finance department did not want to cover the cost or help assist at all but insist I use their auto body shop. I spent my entire Thanksgiving Eve sitting at their auto service department, the only upside was the customer service I received from Andrea and her team in the Autoshop. Besides that if you want to be a victim of the car sales scheme please visit your Big Star GMC Buick in Baytown, Houston! Oh & Happy Thanksgiving !

Date: 10 months ago

Review №103

Rating: 1

Was told to look at a cheaper car. Basically judging and assuming I couldn t afford the car I looked at.

Date: 10 months ago

Review №104

Rating: 5

My overall purchasing experience was excellent.

Date: 10 months ago

Review №105

Rating: 5

Date: 10 months ago

Review №106

Rating: 5

Great experience working with Adolfo Huerta. Love my new 2024 Envista!

Date: 10 months ago

Review №107

Rating: 1

Need to get their service department together. Its 3 days minimum just for diagnostic testing.

Date: 10 months ago

Review №108

Rating: 4

Date: 10 months ago

Review №109

Rating: 1

Took my car in to get fixed after a small accident and am doing it through insurance. It s been there almost 2 months and my car still isn t fixed and waiting for parts. I called about 2 weeks after my car had been there for an update and they had never ordered parts. My insurance had been there for an adjustment but no one got each others info so when it was over no one communicated so i had to be the middle man calling back and forth between this place and my insurance. They finally put in an order for the parts and still don t have them. After calling about once a week i emailed today and told them i need to know what s going on because everytime they told me they d give me an update at the end of the day after i called and i never received one. I told them I m desperate for my car back with the amount I m spending on rentals and NOW they give me the option almost 2 months later to do aftermarket parts. I would have done that forever ago! I have spent more money on rentals (even after the one my insurance paid for) than it would have to pay for this out of pocket and i still have allegedly 1-2 more weeks waiting on just the parts to get there.

Date: 10 months ago

Review №110

Rating: 5

Date: 10 months ago

Review №111

Rating: 1

I always have the worst service here but it s the closest to my house. I would never recommend my family or friends to come here service has some of the worst.

Date: 11 months ago

Review №112

Rating: 5

Everything was great

Date: 11 months ago

Review №113

Rating: 5

Big Star Buick GMC was straight up with us and that was what we were looking for. we spoke on the phone about a Yukon. We drove to the dealership and everything we discussed on the phone was what we discussed in person when we arrived. The yukon we discussed was in fact as described and on the lot. rough terms of the sale did not change. we wrote and contract that same day. It was nice to deal with dealership that did not play games. Thank you!

Date: 11 months ago

Review №114

Rating: 1

Customer service after you purchase your vehicle is absolutely terrible. Simple communication doesnt exist.

Date: 11 months ago

Review №115

Rating: 5

I had a great experience from honesty of my sales man Fernando Perez.

Date: 11 months ago

Review №116

Rating: 5

Date: 11 months ago

Review №117

Rating: 1

Went into this dealership with reasonable requests knowing I would be under on my trade in and willing to pay the difference on down payment. They took away over 6k in dealer discounts that were on the first offer that made the car so appealing , and were unwilling to do any negotiation on trade in value (which they jipped me 4k on according to Kelley blue book value). If you go here pay attention to your numbers - they certainly tried to pull the wool over my eyes and when they couldn t do it they tried to tell me I wouldn t get any better elsewhere.

Date: 11 months ago

Review №118

Rating: 5

Date: 11 months ago

Review №119

Rating: 5

Great service and Victoria was really helpful and kind.

Date: 11 months ago

Review №120

Rating: 5

Service department very professional! Great communication! Service team sent a video of my vehicle and their recommendations. Service was completed in a timely manner. Received several text messages throughout the process. Extremely happy with Big Star Buick-GMC in Baytown, Tx

Date: 11 months ago

Review №121

Rating: 1

I wish I could give a zero. I don t even know where to begin . Buying a new vehicle is suppose to be fun . Well my experience was less than that. Don t get me wrong I love my truck , but I felt like my sale/deal was rushed. I bought a 2021 GMC sierra loaded AT4. I bought fresh off a trade in. The dealership was suppose to certify my truck and they did not. When I got my truck home I check under the hood. ALL of my fluids were almost empty including the coolant. My oil change was never done. In fact it was low on oil and black as ever. There wasn t a drop of DEF in my truck after I was told it was topped off. When I checked for my spare tire jack , it was missing . I blew up the the service department and Mangement , and as of this email , I have yet to get a phone call. If you buy pre owned please hold them accountable for everything . Once you leave the lot you on your owe. Make sure you buy the extended warranty .

Date: 11 months ago

Review №122

Rating: 5

Vincent was a pleasure to work with in finding just the right vehicle for us. He was very kind and personable, was careful to explain details that should be known to operate the vehicle safely, and he also showed me how to use the Buick app with its many features. Vincent went above and beyond what we expected, and we would buy from him again!

Date: 11 months ago

Review №123

Rating: 1

Took over 5 hours for a oil change and they forgot to do my tire rotation so I had to wait an additional hour.

Date: 11 months ago

Review №124

Rating: 5

Our salesman was very helpful, walked us through our new vehicle, and was quick. Did not take us long in the office which we liked.

Date: 11 months ago

Review №125

Rating: 1

If I could give zero stars I would first I took my car and they said it was be 24-48 hours for a diagnosis took 10 days then when I got my car back they puncture two holes in my seat and 10 min later my check engine light was back on. I took it back said they found the problem had it ready in one day then 3 hours later my light is on again it s very inconvenient for me to have to keep going back and fourth taking my car im a Single mom of 4 having to pay for gas money for rides when they had my car all this time and still can find the problem Dustin was very nice and he really tried to help me but I don t know what s going on over there now I have to take my car back again and probably pay more money for stuff that I probably don t even need at this point I feel like they are just guessing and changing out stuff that I don t even have money for very upset with this service

Date: 11 months ago

Review №126

Rating: 1

Service department definitely needs a new revamp. They offer no loaners/ no rentals unless your gonna pay for your own rental. They will not work with you for late drop off. Had to make arrangements with another dealership where they offer loaner/rentals without you having to pay out of pocket! no waiting list no hassle. This other dealership offers late drop offs and will work around your own schedule!!!

Date: 11 months ago

Review №127

Rating: 5

Date: 11 months ago

Review №128

Rating: 5

Bought a vehicle from Big Star Ford Manvel on August 8th 2023. Took it back on September 11th and shall I say let the confusion and non-communication begin myself and Big Star Ford Manvel. I called and spoke to the service manage and assistant service manager and was told theyd call me back. Well that never happened. I finally got in contact with Dustin Brown at Big Star Ford Baytown and he went above and beyond his duties to help get resolution for my issue. Dustin is a man if his word. He said he would call me back in a hour he was right on time. I finally got a call from Alex at Big Star Ford Manvel Monday October 3rd saying my vehicle was to be picked up. Dustin Brown I thank you for being a man of your word and taking pride in your work. Needing service on you vehicle see Dustin Brown at Big Star Ford Baytown.

Date: a year ago

Review №129

Rating: 2

Im about to start truck shopping. I dont care how many 5 stars Big Star gets. when you get so many 1 star reviews Scott Kimborough, General Manager, should be embarrassed. The bad reviews should start to be reduced especially the recent ones. I will promise Scott Kimborough I will not be sopping at Big Star. I live in Highlands so its ashamed. A Buick was my wifes first choice. Too bad.

Date: a year ago

Review №130

Rating: 5

Brandon was Honest, helpful, respectful, and treated me like family made me feel welcomed

Date: a year ago

Review №131

Rating: 3

The service department made the sales department look really really bad. The had my vehicle 3 days shy of a month repairing it. They had to order parts yes but the work didnt require ordering parts they just parked my vehicle outside and left it. It was awful time management

Date: a year ago

Review №132

Rating: 5

Manny is the man to go to!

Date: a year ago

Review №133

Rating: 5

Brandon was very nice and knowledgeable

Date: a year ago

Review №134

Rating: 5

I had an appointment. They were very timely and even offered to clean my car. The waiting area was clean and had coffee. Employees were pleasant especially Jeff. Very nice and kept in contact the whole time.

Date: a year ago

Review №135

Rating: 5

Spectacular service throught whole experience with this dealer!

Date: a year ago

Review №136

Rating: 1

This service department untrustworthy, unreliable and untruthful. They ve had my truck since Tuesday and have not looked, lie about progress. Supervisor and GM will not call you back. Avoid this dealership!

Date: a year ago

Review №137

Rating: 1

The service department is horrible. The service advisor doesnt tell the truth. They said they would have a diagnosis between 24 and 48 hours. 5 days later, I still havent looked at my truck after one person said they were looking at it. They probably should have let me know they were looking at it sitting in the parking lot.

Date: a year ago

Review №138

Rating: 1

I have contemplated writing a review, hoping they would step up and do the right thing. Bought a vehicle from them in July, there were a couple of things that needed to be fixed and they put this in writing. Long story short, issues are still not resolved and reaching out to them and going into the dealership is not getting me anywhere. They are very lacking in their after the sale service. I would not recommend anyone to shop here.

Date: a year ago

Review №139

Rating: 5

Our sale rep Vincent was very polite and not pushy. We had an excellent experience and will definitely go back again.

Date: a year ago

Review №140

Rating: 1

Update: The business responded to this review, saying to email the owner if I d like. Well, I did and never got a response. Don t let their responses to reviews fool you into thinking they care. The old bait and switch is what I got when trying to buy a truck from them today. Sean was friendly and we quickly agreed on a price, but then when the paperwork was sent to me, it included a $3,995 total financed aftermarkets charge. The story on what this was for didn t make any sense and I wasn t even financing with them. Needless to say, I walked away. Save your time and shop elsewhere.

Date: a year ago

Review №141

Rating: 1

I will never ever come to this place again. If I could put zero stars, I would. Bad customer service! I got a new insurance policy because my old policy said they did not cover a loaner. Purchased a new insurance policy just to get a loaner and they still said that my insurance did not cover the loaner. I have been trying to get a loaner for six months now. I was on the loaner waiting list for a really long time. And they still would not work with me. I got plenty of loaners from various dealerships in the past, and I never had this issue before in my life. I do not have a spare vehicle to drive while my vehicle is in the shop. I am cutting off this dealership 100%. I even drive 45 minutes to get an oil change because of the great customer service they used to have. Keyboard is used to.

Date: a year ago

Review №142

Rating: 5

Nice. Helpful

Date: a year ago

Review №143

Rating: 5

Houston is our salesman, he was wonderful, no high pressure, just let us make our own decisions. He showed us any and all of the vehicles we asked to see without hesitation. He was EXCELLENT!

Date: a year ago

Review №144

Rating: 5

I have seen a few negative reviews on this dealership recently. It just seems like people dont have patience anymore. I purchased my vehicle here in 2018 from the sales floor and I have been going here for service since then. The service is still excellent as always. I had to wait a little over a week for my car to be serviced. Many people seem to forget the changes in manufacturing due to covid. So he kind be patient, talk to your service person to see if any accommodations can be made. I will continue to get my vehicle serviced here. The only thing I would implement it have the technicians either wash their hands or wear new latex gloves when working on the interior or a car. My interior is very light and there were black marks on my roof. Joe took care of this and had it detailed immediately. He has filled Hectors shoes well. Keep it up Joe ! Updating my review for my recent service. As always my experience is great. I have nothing but good things to say about Joe. It would be nice if all customers were nice and patient with the staff.

Date: a year ago

Review №145

Rating: 1

We purchased a 2024 GMC Sierra Denali Ultimate on Tuesday, September 5th. Less than 24 hours later, the check engine light came on. We called Big Star Service department and we re given an appointment to come in on Thursday 9/7 at 1:00 PM. On Friday afternoon, my husband called for an update. We ere of the understanding that running a diagnostic is not time consuming. Joe in the service department was very abrupt when talking to my husband. He essentially hung up after giving no update other than best I can do is Monday . I m not sure why Big Star schedules service appointments days ahead of when they might actually look at the vehicle. I spoke to Andrea on Saturday and she committed to having a technician look at first thing Monday morning. We waited until 12:30 to call. My husband identified himself and gave the particulars to the service agent that answered the phone. He said let me check . He placed my husband on hold and after 15 minutes of waiting, hung up on him without giving an update.

Date: a year ago

Review №146

Rating: 1

Let me start at the beginning. We brought in our car 1 month ago on 6/20/23 to have a list of things we wanted to have checked out. Tim was our advisor. He said it should be a couple weeks given the list we gave him. One of the things to check was the A/C. Now let me tell you that prior to bringing the car in there was some liquid that was spilled on the A/C-radio control panel so that was not working. So there was no way to control the A/C at all. Tim said that part was discontinued through Buick. He said to Austin Radio and Speedometer downtown to have the A/C/Radio control head control panel cleaned and repaired. We called that place and they said since the spill was done 2 months ago that the whole panel needed to be replaced and that is what we did all in the same day of picking up our car today 7/20/23. We got the control panel part and had it installed and everything comes on but the A/C IS NOT BLOWING COLD! Now on the invoice it says 3.5 hours of labor to replace the condenser and evac, dye check and charged the system. Total labor and parts $577.50. It even says test drove to confirm repair on the invoice Job 12 on page 3 and 4. Yes I know you cant tell if its working if the control panel is not working but why say its fixed when you cant turn it on to begin with?? So my point being is that we were told it was fixed and charged for a fixed and working A/C and it is NOT WORKING. It blows only hot air! Joe the service manager, when we came back the 2nd time said that how can we fix the A/C if you cant turn it on? Also he even told me why are you rolling your eyes? We just spent $6148.67 there and took it there because we were under the impression that the service department that is supposed to have CERTIFIED TECHNICIANS and have most of the parts there plus the car was purchased there before it became BigStar. When we got the car back the inside had black marks on the inside door panel, some brown dried up liquid on the dash and driver door and dusty on inside. There was still plastic stuck to outside door and roof as well. I am very disappointed in the service and the way I was treated. I was also told by Joe that anything else that needed to be done to the A/C I would have to come out of pocket for. I was never called and asked if i wanted the leaking condenser fixed. I only told Tim I wanted the A/C working. If the A/C couldnt be fixed while the controls were not working then why attempt to fix the A/C without first the controls working??? Also Tim promised us for 2 weeks that it would be done in 1 or 2 days that it would be ready when obviously he had no time table on when it would be fixed and it still is not fixed for what I brought it in for. I am asking for a refund of the $577.50 so I can take my car and get the job done the correct way. THIS WAS THE EMAIL SENT TO THE GM AND GM IN DETROIT.

Date: a year ago

Review №147

Rating: 5

I love this dealership they are super nice and helpful

Date: a year ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 5

The salesman Damon H. was very professional and knowledgeable about the vehicle we purchased. He also worked with us to make sure we got the best deal possible to meet our budget.

Date: a year ago

Review №150

Rating: 5

Staff was incredibly informative, knew everything that was taking place. Always have been a Great experience with them.

Date: a year ago

Review №151

Rating: 5

Excellent sales and service department spirit filled atmosphere and very friendly group thank you Joe Worley and the rest of the group

Date: a year ago

Review №152

Rating: 5

If you don t buy at Big Star you are selling yourself short. The service is bar none the best!!!! We purchased the GMC Denali and it is worth every penny. Ask for Jose in sales, the patience this man have is AMAZING!

Date: a year ago

Review №153

Rating: 1

I had an oil change and my tires rotated. Now it is making a noise and has to go back into the shop to for an alignment. The service at Big Star Baytown is awful! I will drive the extra miles to go to Big Star Dodge. I am so angry about my car!

Date: a year ago

Review №154

Rating: 5

So glad there s new folks in the service department to go along with the new dealership name! Finally got my LaCrosse fixed after bringing it in 5 times for the same thing! Shout out to Victoria Villarreal and Jon Lambright for regaining my trust in this service location. Finally she drives like she s supposed to! Thanks so much!

Date: a year ago

Review №155

Rating: 5

My salesman, Durran Starks was a pleasure tp work with. He has such an inviting spirit and approach to car sales. I never felt pressured or disregarded and I am thankful for his service. He went above and beyond for my deal, and I am appreciative. NaDaniela Washington

Date: a year ago

Review №156

Rating: 5

Date: a year ago

Review №157

Rating: 5

Date: a year ago

Review №158

Rating: 4

Service is nice and friendly. Went in for a recall and car wash. They delivered the car without cleaning/wiping down the tires. 80% complete. 80% satisfied

Date: a year ago

Review №159

Rating: 5

Very helpful on getting service scheduled

Date: a year ago

Review №160

Rating: 5

Date: a year ago

Review №161

Rating: 5

Service was great !!

Date: a year ago

Review №162

Rating: 1

Took 3 months to complete a simple repair. Next to zero communication from the service advisors regarding the status of the repair. Advisors would promise vehicle by a certain date and would not call when that date came and went. Was finally offered a service loaner after 2 months. And the cherry on top - when my car was actually ready they turned it over to me with a flat tire. Would never recommend this place to anyone for any reason. No reimbursement or compensation was offered to me for wasting my time.

Date: a year ago

Review №163

Rating: 5

Fast and Great service!!!

Date: a year ago

Review №164

Rating: 5

Really fast service Washed my vehicle.

Date: a year ago

Review №165

Rating: 5

Simple fast, got me back on the road to my important plans.

Date: a year ago

Review №166

Rating: 5

Date: a year ago

Review №167

Rating: 5

Date: a year ago

Review №168

Rating: 5

Date: a year ago

Review №169

Rating: 5

Date: a year ago

Review №170

Rating: 5

I had to change/edit my rating from 4 stars to 5 STARS. Damon H. has been concerned with how the car has been doing as well myself being considered part of the Baytown Buick GMC family. The car I got has been doing very well for years now. Thanks, BAYTOWN BUICK GMC !

Date: a year ago

Review №171

Rating: 5

Very happy ,brought the vehicle in and they got on the problem right away,definitely will bring it back for service, very pleasant atmosphere, thank you again GMC!!! Want to thank Joe Mora for all his help you are awesome!!

Date: a year ago

Review №172

Rating: 5

Amazing sales guy!

Date: a year ago

Review №173

Rating: 5

Date: a year ago

Review №174

Rating: 4

Date: a year ago

Review №175

Rating: 5

Service is alway great when I have to get my truck serviced. They always keep you appraised of what is going on. I especially like how they send the video on what they are recommending on what needs to be changed and inform you why it needs to be changed.

Date: a year ago

Review №176

Rating: 5

The best service at GMC BAYTOWN tx. The service advisor Victoria is a very professional person and take care my vehicle super fast.

Date: a year ago

Review №177

Rating: 5

Excellent customer service

Date: a year ago

Review №178

Rating: 5

It was a very good experience with a salesman, finance, good service, and a good attendant to the customers. excellent customer service I will give them five star plus.

Date: a year ago

Review №179

Rating: 5

Duran squared a deal away on a newer Ram Longhorn with ease and good communication. I really appreciated the willingness to go above and beyond to accommodate me as I am from out of state.

Date: a year ago

Review №180

Rating: 5

Very polite and quick thank you

Date: a year ago

Review №181

Rating: 5

Date: a year ago

Review №182

Rating: 5

Manny and Bert were more than excellent, they fully exceeded my expectations!! The kindest people ever! they seem to love what they do and is good at what they do!!

Date: a year ago

Review №183

Rating: 5

Everything was great

Date: a year ago

Review №184

Rating: 5

Duran went above and beyond to make sure I was satisfied with my purchase. I stopped by the dealership just to see the interior of one I was thinking of buying at another dealership. Because of his attention and going put of his way to help, I decided to buy from him. Thank you Duran. You remind me of me when I was selling those trucks back in 2015. You will definitely be getting a call from friends and family when they see Mufasa (thats what I named the truck)

Date: a year ago

Review №185

Rating: 5

Date: a year ago

Review №186

Rating: 5

Date: a year ago

Review №187

Rating: 1

One star is far too generous. Bought a 2023 Palisade off the used lot. Was required to make appointment days ahead for my first service, which they forced upon me when I bought the vehicle. Jeffery told me multiple times that I should go to Big Star Hyundai (in Clear Lake) for future service. They did not have a filter on hand, even though they knew I was coming, and then ordered the wrong one. It took me 3 hours for an oil change, tire rotation and car wash. Very disrespectful and unprofessional experience.

Date: a year ago

Review №188

Rating: 5

Amazing job today and got me in and out in a timely manner.

Date: a year ago

Review №189

Rating: 5

Had a great experience! Everyone from sales, finance, to the manager was great! My salesman, Duran Starks was wonderful and really worked to get mea good deal. Go see him if your looking for a vehicle and a good deal.

Date: a year ago

Review №190

Rating: 5

Date: a year ago

Review №191

Rating: 4

They changed salesman about halfway through the sale process. The second field one was just fine but I do not think that is a good practice.

Date: a year ago

Review №192

Rating: 5

Love the environment, friendly and very knowledgeable

Date: a year ago

Review №193

Rating: 5

Excellent attention, Adolfo 100% recommended

Date: a year ago

Review №194

Rating: 5

Date: a year ago

Review №195

Rating: 5

After having to bring our vehicle back a second time for the same problem they got it fixed so far. Great customer service and hopefully it is fixed this time...

Date: a year ago

Review №196

Rating: 5

My visit was handled smoothly and professional. I highly recommend purchasing your next vehicle at Big Star Buck GMC Baytown.

Date: a year ago

Review №197

Rating: 5

Scheduled my first oil change after purchasing my car. I caught a train taking my kids to school so I was almost 20 minutes late. No problem though, still did the change and a car wash within 40 minutes. Fastest I ve been in and out of service at a dealership. They also cleaned the inside of my front windows, I ve never been able to see out them better! lol.

Date: a year ago

Review №198

Rating: 5

Vincent made me feel at ease, I had no intention of getting a car today. Good service all around

Date: a year ago

Review №199

Rating: 5

My service tech was Joe. Joe was efficient ,courteous and very helpful. I highly recommend Big Star Buick GMC

Date: a year ago

Review №200

Rating: 5

I arrived for my appointment, my vehicle was immediately taken in for service, the wait was not long and there were no issues.

Date: a year ago