24 Hour Fitness

Review №1

Rating: 2

Steam room has been out of order for over a year

Date: 2 days ago

Review №2

Rating: 2

Staff was not knowledgeable. Smelled and not very clean. The pool was cloudy. Did not join after visit. Im not impressed. Better options are available.

Date: 3 days ago

Review №3

Rating: 4

Good gym, and still has longer hours than most 24 Hour Fitnesses. All the staff I ve interacted with are kind and diligent. Yes, as people comment here, the gym is a little dingy and certainly not new! If you want new and shiny, go pay ten a month at planet fitness or an arm and a leg at Lifetime my only complaint is ALL of the free weight benches line up directly with a seam between mirrors. Pretty silly miss on whoever built and inspected the facility, but over all a solid gym to get some work in!!

Date: 4 days ago

Review №4

Rating: 2

Great equipment, love the location. everyone seems to clean up after themselves. Respectful clients. The guy that signed me up was very friendly and I felt went out of his way to make me feel comfortable. Great place to get motivation to workout. Problem is the employees are hit and miss. I know for sure 2 are awesome and very helpful. I m sure there are more great employees. But when I see several employees talking to each other and sitting on their desks instead of, at bare minimum standing, or at most greeting/helping/ asking about clients workouts, it s hard to like a place. I gotta keep going because it s free. But if I was paying, I would be complaining to a manager. It would be nice to have people care about people at a health and wellness facility. You should enjoy the place you workout at, but I guess they don t make much money and it s hard to stay happy and motivated as an employee there.

Date: a week ago

Review №5

Rating: 1

I thought they might end their experiment with closing at 9pm three days a week, since it IS named 24 Hour Fitness and all, but they continue to close early F, S, and Sun. And, if you come at 8 they announce the closing time ever 15 minutes, which makes for a stressful hour. Couldn t they at least staff it til 11? Most people who can t do morning workouts have had to find another gym.

Date: a week ago

Review №6

Rating: 1

First, it s not anymore 24 fitness second this location, especially the sauna Jacuzzi the spa always not available not working second very nasty. I ve been going there the last three weeks the spa Jacuzzi not available.

Date: a week ago

Review №7

Rating: 5

Great place to get fit and a six pack.

Date: a week ago

Review №8

Rating: 2

Thursday 9/19 8:45am WHAT HAPPENED to this place? The men s locker room GROSS!! Pile of what looks like old clothing and trash on the floor Restroom smells like someone urinated on the floor REALLY?

Date: a week ago

Review №9

Rating: 1

Worse decision ever!! Purchased my daughter a year membership online last year, she is a college student and she cancelled the membership in person before she moved away from Austin. Well it s been a year and they charged my card again for another year membership. The manager won t speak on the phone to you, or return emails or even process the refund. I disputed it with my credit card company, fast forward a week and guess who went and charged my card again!!!! 24 Hour Fitness now I have to wait for it to post again and dispute again as OJ won t do his job!!! Buyer Beware they won t delete your card info and you can t delete it unless you add a new one. An update now they have returned one of the charges but not the other bigger charge and my credit card company added back the charges since they returned the one. What a headache!! Now I have to go through it all again!

Date: 2 weeks ago

Review №10

Rating: 1

Many of the machines are in poor repair for many months. TVs and digital clock out of order for months. Generally not kept clean.

Date: 4 weeks ago

Review №11

Rating: 1

I wish Zero Star was one of the options. This gym is one of the most dirtiest gyms I have seen. I canceled my membership.

Date: a month ago

Review №12

Rating: 2

Theres a lot of mold/possibly black mold in the showers. The steam room only works half of the days(employee told me and I appreciate the honesty) it wasnt working when I went. The sauna has a strong chemical pool smell that bothers me because well, its right next to the pool. Sauna is kept hot which is good. Too many creepy old men stare at you. Im guessing the old men like the pool because I go to golds and no creepy old men stare at me. I wear baggy clothes btw lol.

Date: a month ago

Review №13

Rating: 3

Small gym with pool jacuzzi, steam and pool. Opened 24 hrs on weekdays.

Date: a month ago

Review №14

Rating: 4

It s a good solid gym close to the house and has everything I need! People may complain about the cleanliness, but it s a gym, there is only so much staff can do given the amount of foot traffic. The machines could be maintained a little better but other than that I have no complaints. Staff is always friendly and helpful. I get my moneys worth.

Date: a month ago

Review №15

Rating: 1

Been going to this gym for over 10 years. Was great in the beginning, gym staff is to the restrooms and negligence of equipment needs help. I struggle to enjoy the environment, sadly it s just the closest option at this point. Update. Canceled membership and never going back.

Date: 2 months ago

Review №16

Rating: 2

Your bathrooms are nasty. Remodeling is overdue...

Date: 2 months ago

Review №17

Rating: 1

Like so many gyms since COVID, it is overcrowded trash. It has been some years since I have been charged by a gym I am not even going to, but I was told there was no auto-renew on 1 year memberships and yet they charged me anyway. I had at one point in my life been a happy multi year member of this gym. I am disgusted to be taken for a ride like it was the 90s. I will never, ever join 24 hour gym again. Just disgusted. I dont have the money for this garbage. They just hate people and could not conceivably care any less how they hurt people.

Date: 2 months ago

Review №18

Rating: 1

Wanted to try out the gym with the 3-day free trial. Guy at the front desk said I needed an Austin ID or else its $20. Maybe hire competent staff that dont drive away business? Just a thought.

Date: 2 months ago

Review №19

Rating: 1

This is the dirtiest 24hr I ve ever been too in 5 states.. the management is not good compared to 24hr on research much cleaner. This one has cockroaches the bathroom always smell like piss. The water quality is illegal it taste like water in a third world country and management doesn t care. find another gym this one isn t worth it.

Date: 2 months ago

Review №20

Rating: 2

It s fine. It s small and crowded so I m usually waiting for machines, even not in rush hour (like 9pm). Basketball is good but the court is unusable on rainy days as the floor is wet and slippery, and the AC breaks in the summer so it s a sauna in there. The bathroom (not shower/locker area) is perpetually covered in pee or toilet water and smells like it- really old plumbing and worn down tile etc. Don t expect luxury. But I like my gym and it serves its purpose.

Date: 2 months ago

Review №21

Rating: 3

As a visitor, this location was ok. It has some old equipment and some weight stack pins are hard to insert. Feels crowded but it does the job. 3 stars

Date: 2 months ago

Review №22

Rating: 1

Terrible experience with 24 Hour Fitness at 1000 E 41st St, Austin. They promised to waive my annual fee but charged me anyway. Despite countless attempts to resolve this in person and through email, theyve failed to provide a refund. Empty promises and no action. Their customer service is non-existent. Save yourself the hassle and avoid this location at all costs. Good thing I have them on recording.

Date: 2 months ago

Review №23

Rating: 1

Date: 2 months ago

Review №24

Rating: 5

I m from Dallas, in town for the weekend. Stopped at this location to do a late night work. Upon entering I was greeted by Eddy who went above and beyond to ensure I was comfortable with the unfamiliar layout. He personally walked me over to the locker room (I didn t have a lock for the lockers) so he went out to his car and grabbed his personal lock for me to use. I was turned around looking for some equipment and before I could go searching, Eddy walked up and asked what I needed then proceeded to grab the equipment and put it together for me (Tbar for back). Even said goodbye on my way out. Eddy definitely made his way into my top 5 for best customer service of all time. Thank you again for all your help!

Date: 3 months ago

Review №25

Rating: 1

An member her decided the sauna was his. He Sprayed a home made essential oil/extract on the sauna heater. It contained clove which I am dangerously allergic too. My face swelled up shut and I could barley see an hour later. The front desk refused to kick this member out and ban him from the gym.

Date: 3 months ago

Review №26

Rating: 1

The AC over the basketball court is broken, raising the heat to crazy levels.

Date: 3 months ago

Review №27

Rating: 2

Angela is a great trainer. Zac is not a good trainer. Do not go to him. Waste of time and money. Also the machines and equipment isnt cleaned so its covered in sweat.

Date: 3 months ago

Review №28

Rating: 1

Hours online say they re open until midnight on friday s. Currently sitting outside the parking lot at 9:30PM and the front doors are blocked off :)

Date: 3 months ago

Review №29

Rating: 5

Love this gym! It s like my little retreat. Coming here always brightens my day. They have all the equipment you need and staff is super helpful and friendly. After work hours are pretty busy though and can make it hard to get exactly what you need but even then it s not horrible. This gym is a perfect balance of grunge and organized and the other gym members are both inspiring and non judgmental. Overall an easy pick for a gym if you live in the area.

Date: 3 months ago

Review №30

Rating: 1

Change the name to not 24 hours . You have only 2 gyms in the city and none of them 24 hours open

Date: 3 months ago

Review №31

Rating: 2

Having at least one A/C unit out at all times is this location s signature move. That and bathrooms as nice as my under-funded middle school. Oh and dirty failing equipment and disgusting floors. The staff are great. They aren t to blame as they aren t the ones choosing to withhold funds to improve the space. Really, they re all nice peeps as far as I ve experienced. This is, however, the only place near me with a court and a pool, so it s like a necessary evil.

Date: 3 months ago

Review №32

Rating: 2

NO DECLINE BENCH for OVER A MONTH! They said they would fix it and never have. The staff seem to not care, much less clean simple tasks such as the handles of the weights or cup holders in the running machines FOR DAYS. I ve been to so many 24 hours and this has to be the worst one yet.

Date: 4 months ago

Review №33

Rating: 4

Date: 4 months ago

Review №34

Rating: 5

Chris is an excellent trainer. His attention to and feedback about form is invaluable. He s also very professional and, as a woman, I feel comfortable with him being my trainer.

Date: 4 months ago

Review №35

Rating: 4

Eddie tells me welcome back when I arrive and see you tomorrow when I leave every morning. Its a nice touch. I think this gym is almost perfect.

Date: 4 months ago

Review №36

Rating: 4

This gym have everything from weights to machines to cardio to swimming pool to jacuzzi, I really enjoy my time over here but one bad thing is the vibe maybe even because of the lights they have setup it make me feel sleepy and not as pump up for a great workout.

Date: 4 months ago

Review №37

Rating: 1

One of the dirtiest 24 Hour Fitnesses I ve ever encountered. Hope they can turn it around.

Date: 4 months ago

Review №38

Rating: 1

Stop turning off the sauna at 9pm and acting oblivious when you are asked. Oh I m not sure isn t an adequate answer. Just tell me you re turning it off instead of lying and saying that you have a technician coming. It s bad enough that you close at 9pm on the weekends, now you turn off an amenity that I value as a late night gym go-er.

Date: 5 months ago

Review №39

Rating: 1

It closes at 9pm on the weekends and the literal name of the gym is 24 hour fitness . It s also super dirty, the AC is nonexistent, the basketball court is mid. Staff is friendly and plenty of machines though, so that s nice.

Date: 5 months ago

Review №40

Rating: 1

The staff is amazing. majority of the machines are broke. They dont clean the restroom every day. I was here yesterday in the restroom is dirty just like the other day same dirt spots on the floor same Marks from the day before this is for the general manager and higher management please fix your machines.

Date: 5 months ago

Review №41

Rating: 4

I just wanted to say how great of a time I had there. Justin C really keeps the place really clean. However I do think some of the machines need some repairs.

Date: 5 months ago

Review №42

Rating: 2

Please repair the steam room. It s literally the only reason why I have a membership, as I ve completely given up on the idea that 24hr Fitness actually operates 24/7.

Date: 5 months ago

Review №43

Rating: 4

Date: 5 months ago

Review №44

Rating: 1

Got sick of the discrimination and deplorable conditions of this moldy bug infested gym esecally that bigot olivia who is so evil and lacks emotion, really she is so miserale of a creature that it deserves to be thrown overboard and fed to sharks.

Date: 5 months ago

Review №45

Rating: 4

Date: 5 months ago

Review №46

Rating: 1

I used to belong to 24 hours fitness but I canceled. For starters they cut back on the hours and that was a big deal breaker for me. Second, the 24 hour fitness Hancock was always nasty. I am talking disgusting nasty.

Date: 5 months ago

Review №47

Rating: 4

Date: 5 months ago

Review №48

Rating: 3

Rusty, needs better air circulation, feels like an old cold classroom

Date: 5 months ago

Review №49

Rating: 2

It s a serviceable gym, but I d suggest exploring other options for a couple of reasons. There s a pretty extensive amount of equipment but lot of it is old to the point of the weight amounts being worn off. There s a pool, whirlpool, and sauna. There s supposed to be a steam room but it s been out of service for the 2 months that I ve been here. The absolute worst part of this gym is the bathrooms/locker rooms. Absolutely disgusting, it s pretty evident that they re not regularly cleaned or restocked. Some of the showers have literal holes in them. The gym seems to be pretty well occupied so I think it s more of a lack of interest on part of ownership/management. Unless you live really close and have that convenience factor, again I would suggest exploring other options.

Date: 6 months ago

Review №50

Rating: 5

I used to always love coming here before I started going to my home gym. The restrooms are always clean and they have showers for after your workout. Everyone is super nice and they even have trainers that will help you. The best part is that it s walking distance from the HEB so you can literally go grab a snack after your workout ! The only thing they are missing is a sauna. Other than that it s absolutely incredible and I miss coming here !

Date: 6 months ago

Review №51

Rating: 1

The only time this gym isn t busy is at 5 AM. If you go any other time of day, it s so packed you can t even find an open spot to stand and stretch. 10/10 recommend going anywhere else. I d actually like a refund because I got this membership so I could workout after I get off work at 10pm and they aren t even open 24/7 even though they are called 24 hour fitness.

Date: 7 months ago

Review №52

Rating: 1

Date: 7 months ago

Review №53

Rating: 2

I enjoyed the gym because of the steam room and never works . Next month I won t pay anymore . Sauna floor really dirty !! People go there with dirty Shoes. Should be a sign no shoes, proper clothes. Man showers the walls and floor are dirty as well . I don t feel comfortable taking shower there . For the price that u have to pay is not worth it .

Date: 7 months ago

Review №54

Rating: 2

They have had half of their total treadmills out of commission for several months now, and it s literally impossible to find a machine or free-weight station from 3:30-8pm Mon-Fri. They ve traded quality for profits and yet they don t seem to be reinvesting in their business

Date: 7 months ago

Review №55

Rating: 1

This gym has been very dirty for about 6-8 months now. Floors are so dirty in the locker room that I would caution someone walking bare foot. I don t know why or what s happened but it does appear no one is cleaning. I have complained about it and even offered to come in and clean for them. I see a lot of staff members not doing anything. It seems like they could close down the women s bathroom for thirty minutes and clean the floors. There is hair all over the showers too. Even at the pulley machines, if you look down in the middle it s just nasty. Most of the equipment is only being cleaned by members. There is a large amount of dirt around it. I mainly have a membership with 24 hour fitness because there is a pool and hot tub. And this location has longer hours and I love the way it is set up better. The other location is much cleaner.

Date: 7 months ago

Review №56

Rating: 3

The locker rooms are absolutely repulsive. The smell will make you gag and they are full of dirty water, hair, pee and mold all over. Do not walk barefoot! The steam room is broken 90% of the time. The gym equipment is worn out and breaks often. The place is crowded. They close at 9pm on Fri Sat and Sun which are the days when a late night workout hits best. So why did I give them three stars? Because it s really really cheap and they do have a working hot tub, pool, sauna and indoor basketball court which is impossible to find elsewhere. And Monday to Thursday is 24 hours, also impossible to find anywhere else. So I will grudgingly keep my membership.

Date: 8 months ago

Review №57

Rating: 3

Well Jaun is one of the New, Soon To Be Managers. I understand that: the people using the gym keep screwing up th steam room...however, after all these years you would think they would have come up with a way to prevent access to the contraption they prevents people from pouring water on it. The only reason I enjoy the gym to be able to steam after working out. I wish they would figure it out.

Date: 8 months ago

Review №58

Rating: 1

Date: 8 months ago

Review №59

Rating: 2

I recently visited this gym, and I must say it left me quite disappointed. I opted for an annual membership, and given that this is one of the two 24-hour fitness facilities in Austin (the other operating for just 12 hours and the place where I got my membership), I expected a high standard. Now, what really bugged me was the cleanliness, or rather, the lack of it. I mean, seriously, how can they justify having cleaning services just once a day for a place thats open 24/7? It doesnt add up. The locker room was, well, lets just say it wasnt a pleasant experience. It smelled like a subway restroom, and I could see dirt and mud all over the floor. The unmistakable smell of urine hung in the air. To put it frankly, it looked like they hadnt bothered to clean the locker room and showers for at least three days. I had plans to hit the sauna, but as soon as that funky smell hit my nose, I made a beeline for the exit. I believe 24-Hour Fitness can do better. It feels like a letdown to have a 1-year membership and then encounter what Id call a Charlie Foxtrot situation. The only reason I didnt give it a 1-star rating is because the attendant was actually helpful. As for making things better, heres my take. They seriously need to up the cleaning game, especially in places like the locker room. And they absolutely have to deal with that smell issue; its a mood killer. Right now, Im thinking about reaching out for a refund because it just doesnt make sense to have a membership that gives you access to multiple gyms, but only one of them is reasonably fit for human occupancy. All in all, my experience at this gym didnt live up to my expectations, and I hope they take feedback seriously and make some much-needed improvements.

Date: 8 months ago

Review №60

Rating: 1

EDIT - I LEFT 24 AND I CANT SAY HOW HAPPY I WAS TO WALK INTO THE LOCKER ROOM AND NOT INHALE PISS OR FEEL DISGUSTED! It feels soooooooooo nice to be in a clean gym with machines that work. Im paying almost the exact same lol Idk why I never switched sooner. 24 also never emailed me back when I addressed these complaints (as Im sure they havent for anyone). They dont care. Just leave. Im also writing a review to share and agree with the others about how gross this place is. Im someone that used to workout in an old iron gym with outdated machines and low lighting, so I dont need super up to date equipment and honestly Im pretty flexible even on cleanliness. I get that some gyms just arent as immaculate as others, but I have to finally say something. Its really really bad here... seriously.. Another reviewer said not to listen to the people complaining about the cleanliness. Just look at the pictures that people are posting then. You cant deny that. Thats mold on the walls... And yeah I also have to hold my breath to walk in the bathroom smh. Im probably going to switch soon cause Im just sick of it.

Date: 8 months ago

Review №61

Rating: 1

First time Ive been back to this gym in about 6 months and the locker room/bathrooms were DISGUSTING. No way theyve been touched in days if not weeks. Reeked of old urine which was also clearly visible all over the floors, urinals, walls around the urinals... Handwashing sinks and mirrors were filthy. Ive been using this gym off and on for years and there was a time when the saunas and showers were nice amenities, but after seeing all of that, I wouldnt go anywhere near them now.

Date: 8 months ago

Review №62

Rating: 1

Goodness, how dirty this place is. The mens locker room always smells of still urine, there are ants crawling around the floor, the floor is grimey, so many out-of-service machines that stay that way for way too long. Its a bummer coming in & Ive been contemplating joining elsewhere.

Date: 8 months ago

Review №63

Rating: 1

Most cardio machines are broken and never get fixed. Bathrooms never have toilet liners. Most hand sanitizers are empty. Lots of weight machines stay broken and never fixed for months on end. They don t spend money to maintain at all

Date: 8 months ago

Review №64

Rating: 5

Date: 8 months ago

Review №65

Rating: 1

Reduced hours, no longer 24hrs every day of the week. Open until 9pm means it closes earlier than the HEB next door. Hopefully they can stay open until at least midnight.

Date: 8 months ago

Review №66

Rating: 3

Actually open 24 hrs a day. One of two that I ve seen and been too, through out the USA.

Date: 8 months ago

Review №67

Rating: 1

I ve been a member for a long time, and I ve had enough. They do not care anymore. The bathroom is filthy with flooring that is peeling and disgusting. Cleaning stations are always empty of either disinfectant or paper towels. The gym is becoming less crowded because people are sensing that the end is near. Sad because this gym used to be crowded, lively, and well maintained.

Date: 9 months ago

Review №68

Rating: 1

I seriously can t believe they cut their hours back so much on the weekend. You are 24 hour fitness and now you aren t open 24 hours? Understood it during the pandemic - and then it went back to normal. Now we are going the wrong direction again randomly. So frustrating. And y all need to rip out the entire men s locker room and redo it. Seriously. It s nasty. Time to start looking for another gym that cares.

Date: 9 months ago

Review №69

Rating: 1

I have been a member of this gym for 4 years now and it just keeps getting worse. The low price, location, and extended hours were the only thing that keep me coming back. And now they have significantly shortened their open hours. How the hell are you going to call yourself 24 Hour Fitness and close at 9pm on a Friday? I guess you get what you pay for

Date: 9 months ago

Review №70

Rating: 1

There is a woman manager that is probably the rudest person I have ever met. So unhelpful. She wouldn t give me her name, probably because she knew she was being rude and didn t want to be called out. Will not go back to this gym.

Date: 9 months ago

Review №71

Rating: 5

Great place to work at. Really good trainers.

Date: 9 months ago

Review №72

Rating: 1

I PAY for a membership. This is gym is GROSS. Nasty floors and standing water. The men s locker room smells like urine at all times of the day, morning and evening time. See pictures attached to see standing water at 7am this morning. The floors need mopping sanitizing and disinfecting. I brought this to the attention of management in which they responded we try to clean it but guys come in there just the floor instead of the toilet. I personally don t feel as though management should have a rebuttal blaming the other paying customers of the gym as to why it is not clean. I will try another location in this city before cancelling my membership and going back to a gym with cleaner facilities. Not to mention the steam room is broken. If you can t manage keeping the facility clean let someone have the job and give paying customers what they pay for.

Date: 9 months ago

Review №73

Rating: 1

This gym lost my business when they tried to charge me an Annual membership fee. Theres no sense in giving this gym extra money when the bathrooms are disgusting, the staff is inattentive to the sanitization stations, and trainers sit on important equipment for well over an hour helping their clients. I literarily waited for sixty + minutes for a deadlift bar while the trainer ate cupcakes and his trainee sat in the bathroom for over thirty minutes before standing around the bar for another thirty maybe doing one-two sets? But aside from the staff and the subpar gym conditions - Its the patrons that REALLY make this place dull. People unable to wipe down after using the equipment, trash frequently left at each station. Ive trained at several franchise gyms, including many Independent gyms. The people here are by far some of the worst Ive encountered. Ive had my membership for over a year, and this was the last straw in pushing me out.

Date: 10 months ago

Review №74

Rating: 5

Ive been going here on and off for about 10 years, literally never had a bad experience. The staff attitude and culture is so much better than Golds. The equipment is always working and if not its fixed promptly. Good job guys

Date: 10 months ago

Review №75

Rating: 1

This gym isnt perfect but Ive been a member since June 2022 and for the most part Ive enjoyed this location. That is until today. I was deadlifting off of the floor like I have done at least a hundred times at this location when I was approached by one of the master coaches RAY TAMEZ. He asked me, why dont you deadlift on the platform? Before I even got a chance to fully respond and tell him that the squishy platforms the weights sit on shift and make it difficult to maintain proper form, he hastily tells me that pulling from the floor is tearing the floor up and continued to passively aggressively scold me for deadlifting on the floor. To me that was odd because Ive seen plenty of other lifters deadlift on the floor. Theres also another trainer that teaches deadlift on the same floor I was on! Ive also deadlifted off of the floor almost three times every week in front of almost every other staff member and was never approached. I told him do you want me to stop and he again says well youre tearing the floor up but doesnt give a straightforward yes or no. My friend who was also at the gym came over to ask me what happened and Ray comes back to continue talking 5h1t and I finally ask him do you want me to stop or not because he was being immature and passive aggressive. He could have been professional and just straight up asked me to deadlift on the platform instead of the floor. I cancelled my membership because I dont appreciate being harassed by insecure staff members. Everyone else on the staff has been great up until this point but this experience has really disappointed me. Hopefully this can be a learning experience for Ray Tamez and he can work on his people skills and communication. Im going to go to another gym that is more professional. Also I only had 225 Lb on the bar lol. And the mens restroom is absolutely disgusting.

Date: 10 months ago

Review №76

Rating: 5

24 Hour Fitness here in Hyde Park, Hancock Center the staff are helpful , friendly, enthusiastic, they are on their game. I look forward to a greater success for all who go there.

Date: 10 months ago

Review №77

Rating: 2

One of the least sanitary...I know the guests need to participate but it helps a lot to have plenty of sanitation stations and more employees rounds. lots of machines, variety of guests...requirs good example and leadership to set expectations...guests will follow...smells of urine sweat and the stations are nasty to the touch

Date: 10 months ago

Review №78

Rating: 5

Date: 11 months ago

Review №79

Rating: 2

Broken/old/poor gym equipment, pool smells and tastes like pee, no shower curtains in mens locker room which makes it super uncomfortable to shower off after a work out, and bathroom is always dirty with stains everywhere and smells. DO BETTER 24

Date: 11 months ago

Review №80

Rating: 1

I am a member of this gym and today I was the victim of racist verbal aggression by another gym client. He treated me with very racist words because I am Hispanic. other witnesses reported this fact to the gym administration. One of the employees went to speak with this person who was also aggressive to the employee. But at the end there was no effective action on the part of the administration of the gym to protect my rights as a person and client. The aggressor was not even asked to leave the gym and no action against him was taken. As a victim of this situation, I canceled my membership on the spot, since I do not feel comfortable or safe at this location anymore.

Date: 11 months ago

Review №81

Rating: 5

Date: 11 months ago

Review №82

Rating: 3

Can t agree more with other reviewers about the lack of cleanliness of this location. The men s locker room cleanliness will spoil your appetite. At least they upgraded their squat racks recently i guess

Date: 11 months ago

Review №83

Rating: 5

This place is the perfect gym! Tons of machines and equipment. Always clean and has sanitizing spray with paper towels so we can also help keep it clean and safe for others to use. This place has a huge basketball court indoors and can put up a net for volleyball. The trainers are very helpful and professional. What I love most about this place is the steam room, sauna, hot tub, and swimming pool. This gym also has showers and locker rooms. And they do classes upstairs as well. By far the best gym Ive joined!

Date: a year ago

Review №84

Rating: 2

Needs some investment and upkeep. Bathroom was pretty filthy. Machines are very old school and have limited adjustment options. the place was pretty packed regardless.

Date: a year ago

Review №85

Rating: 3

Ive been coming here for over a year because I got a good deal. But it really sucks. The staff is really nice! But why is everything always broken? The equipment is garbage. The rope handles are hanging on by single threads. Yall dont have 20 bucks for new ones?? Not to mention they really should stop selling memberships because its impossible to workout here. Doesnt matter what time it is, its always packed.

Date: a year ago

Review №86

Rating: 1

I have been to many dirty 24 hours fitness but this one was the most dirty one, it s seems there is no one is cleaning or the cleaner is don t know how to clean, on top of that there is absolutely zero maintenance on everything equipment is at least 20 years old mirror is dirty to the extent I keep feeling something wrong on my face. Tiles are falling apart all over the place. The tiles is eaten out by the water, the swimming pool is so hazy this place really need serious attention if you don t have money to maintain the place just close it the shower area has no curtain however there is a rod for the curtain. I would never ever come to this location again

Date: a year ago

Review №87

Rating: 5

Excellent facility. Plenty of free weights, machines and cardio equipment. Open all night. Nothing wrong with this gym. Ignore the criticisms about cleanliness. This gym is immaculate compared to my home gym. If you need to train in a sterile field, work out in the hospital operating room.

Date: a year ago

Review №88

Rating: 2

I WANT to like this place because the staff is nice, but half the treadmills and ellipticals are always broken, the class offerings are limited, and the cycling class also full of busted bikes. They need to invest in better equipment.

Date: a year ago

Review №89

Rating: 5

Date: a year ago

Review №90

Rating: 5

Go there twice a week and staff people and atmosphere are amazing! Cheap membership and training sessions very recommended

Date: a year ago

Review №91

Rating: 1

Bad experience with. Wont go back with them

Date: a year ago

Review №92

Rating: 1

This gym is absolutely filthy... There is garbage everywhere, the equipment is dirty with build up from not being properly maintained. There is also rust on many machines and also several that are either out of order or simply broken with no sign on them. The locker rooms are gross with toilets overflowing... This gym is literally the worst I have ever experienced.

Date: a year ago

Review №93

Rating: 5

Date: a year ago

Review №94

Rating: 1

If you re going to charge an annual fee that pays for new equipment then it would have been nice to actually have new equipment for the last year that I worked out here. I didn t notice a single upgrade. And the fee should be charged at the end of a year of membership, so people like me who have to cancel 2 months in don t get stuck paying for something they won t see the benefits of.

Date: a year ago

Review №95

Rating: 5

Date: a year ago

Review №96

Rating: 5

Always good

Date: a year ago

Review №97

Rating: 2

They give homeless people a place to camp out at night. Wow their cleaning crew gets a lot of time off too.

Date: a year ago

Review №98

Rating: 5

Date: a year ago

Review №99

Rating: 5

I enjoy going to workout there. Everyone is very friendly. They welcome you with a smile and call you by your name which makes you feel good about yourself.

Date: a year ago

Review №100

Rating: 4

Date: a year ago

Review №101

Rating: 5

As soon as you walk in you can already feel the great vibes with the way that Tony greats everybody. 100% recommends staff is very respectable & greetable! Every time I go in i see Tony refilling paper towels & spray bottles!

Date: a year ago

Review №102

Rating: 1

The company clearly doesnt care about cleanliness. The mens bathroom hasnt been cleaned in 3 days (72 hours of continuous operation). Theres only one staff member at all times but plenty of personal trainers around...I thought this would be a step up from planet. Management has been told of this problem and continues to fail and leave things unsanitary (see how many prior reviews mention how dirty this place is!). If management does something about this, Ill delete my review and happy to give 5 stars Update: Management replies with the same boilerplate response for each negative review...this should tell you something about the level of care and concern they have about member feedback

Date: a year ago

Review №103

Rating: 4

Still a solid gym, and with less of the meat market. Spa like facilities, and not too far away.

Date: a year ago

Review №104

Rating: 1

Wasted our time. Signed up for a 3 day free pass to test out the gym. They wouldn t let us in without signing up, and saying that they don t honor the 3 day pass? Don t waste your time with these losers

Date: a year ago

Review №105

Rating: 5

If youre looking for a personal trainer in Austin go with Gerald! He is extremely knowledgeable and will put a great plan in place tailored to your fitness goals.

Date: a year ago

Review №106

Rating: 2

The staff is always great. No complaints there. To the owners - Invest back into the business for gods sake! All the equipment is like 20 years old and they constantly have issues. Get modern equipment like the other 24 hour gyms!

Date: a year ago

Review №107

Rating: 1

I lifted here from 2012 to 2019. It was good vibe, most always left with a pump! Its a gym with weights, plates, dumbbells. No cross fit. This was my 1st week back here post Covid and wow it has torpedoed into trash. Im assuming its going to be demod for condos here soon as there is no other reasonable explanation for its poor condition. Lets start with the water bottle refill station or lack there of. Its was previously a struggle to get one installed, it was often broken, always the same excuse from the front desk weve asked management to fix it but it was always broken. Fast forward to 2023. This gym is busier than ever, like stuffed to the gills from 4 to 7, so you think they could justify a water bottle filler. I googled what the cost of a commercial filler is. They range from $750 to $1,500. Lets just say $1,500 for the high end filler + $500 for install. Lets say low estimate 1,000 people a day use the gym, I think this is conservative estimate. Lets say each person uses it one time and it last for a year. 1,000 uses x 365 days / $2,000. This means it would cost 24 fitness 0.55 US cents per a membership per a year to have a proper water bottle filler installed. If you think this is ridiculous go look at the mens bathroom. The place is a joke.

Date: a year ago

Review №108

Rating: 2

The restrooms are disgusting. They reek of old urine during all times of day. The floors are grimey. The walls and stalls look like they havent been wiped down in years. The urinals are hanging off the wall. How can management not see this

Date: a year ago

Review №109

Rating: 3

Date: a year ago

Review №110

Rating: 2

The bathrooms are filthy, the whole gym needs a heavy cleaning. Its gross.

Date: a year ago

Review №111

Rating: 5

Date: a year ago

Review №112

Rating: 1

Poorly run club, with garbage wet side amenities . Things constantly broken, always dirty. The steam room was down the more than it was operational the last 3 months alone. I wrote my name in some mold with my finger on the some ceramic tile a while back and it was there for 4 months until someone finally cleaned the area. Just a pathetic gym really. Do lifetime instead. Or planet fitness if westside is not important.

Date: a year ago

Review №113

Rating: 5

Date: a year ago

Review №114

Rating: 1

Twenty years ago this was a really decent facility but returning now its dirty and seriously delapidated. Really gross bathroom and wet area. The bathroom is the absolute worst Ive ever seen at a 24hr fitness gym and as a travel nurse Ive seen many. No way Id pay to work out at 24hr fintess if this was to be my go to spot. If its actually important for 24 hr fitness to provide a clean, comfortable environment for all gym members they would you know, clean their bathroom and locker room every once in a while! But one look at its pretty clear that providing a clean and safe environment is not a priority for the management at this location. Look how many times you see this quote below! When is this future going to actually happen?? Thank you very much for your feedback, It is important for us to provide a clean, comfortable environment for all gym members, so this is disappointing. We are working to make improvements and hope to serve you better in the future.

Date: a year ago

Review №115

Rating: 3

Date: a year ago

Review №116

Rating: 1

Dirtiest gym Ive ever seen mold everywhere grime dust its pretty gross. Also 2 women was taking selfies in bathroom while we was changing they quickly ran out when I told them it illegal to do so. I told staff they didnt do anything. I dont think I will be getting a membership after my 3 day pass is up!

Date: a year ago

Review №117

Rating: 2

Overall a decent gym. However, the bathrooms are FILTHY. The toilets and urinals were quite dirty, with stains all around them and on the floor. I came at around 1pm so it s not that the bathrooms are dirty overnight but surprisingly during the day time and peak times. This gym needs to hire a janitor or encourage and require the employees sitting around to clean up.

Date: a year ago

Review №118

Rating: 2

this gym is always hot and humid which is kind of disgusting, and most of the machines need to be destroyed because theyre extremely old and rusty. the rust is so bad you cant properly adjust certain machines. i have nothing against the hourly staff who seem great, i think 24hour is just a super broke company with super broke facilities. if you live far enough north and can survive without heavy weights/barbells just go to Planet Fitness

Date: a year ago

Review №119

Rating: 1

These guys stole from me during the pandemic and they still havent given it back. Also have horribly kept facilities. Wouldnt be surprised if people get staph infections there

Date: a year ago

Review №120

Rating: 2

The gym equipment is aight. They havent really added anything new and many of the machines need replacing or maintenance. The locker rooms need to be gutted and completely replaced. There is mold everywhere. If I could report them for some kind of health violation, I would. The same mold has been in the same places in the shower stalls in the mens locker room for over a year. They clean the toilets/urinals every other month, it seems, since there was thick green mold in the urinals for the longest time. The smell was horrendous. This is more than just unacceptable, its a health hazard. If I wasnt moving in a month, Id change gyms, but Ive already paid the annual price a year ago and Im about to leave.

Date: a year ago

Review №121

Rating: 3

Broken equipment but overall decent gym

Date: a year ago

Review №122

Rating: 3

I get what i pay for, but the facilities could be cleaner all around and the circuit machines need a LOT of love. Cant speak on freeweights as i dont use those. Overall upkeep seems to be a challenge here, which is odd hecause they are very busy, got to be practically printing money. First signed up when i was sleeping in my car and the bathrooms/showers were filthy and never got cleaned. Same pube stuck to the urinal for weeks on end. I believe they have since found a different cleaning crew.

Date: a year ago

Review №123

Rating: 2

I just started my membership and this gym offers a lot of nice things, however the dirtiness of the gym is unacceptable. There is grime on every surface, corner, floor, walls, windows. One must hold their breath to walk through the locker rooms. The entire pool area needs a good power wash. I understand some dirt, but this gym really had me compelled to post this review. They have a tiny sign claiming they are hiring janitors, however they are clearly failing. I may have to end my membership. It s also super crowded.

Date: a year ago

Review №124

Rating: 5

Date: a year ago

Review №125

Rating: 5

Date: a year ago

Review №126

Rating: 5

Love this gym. Simple; well maintained.

Date: a year ago

Review №127

Rating: 2

In the past year this place started turning into a Planet Fitness.

Date: a year ago

Review №128

Rating: 5

Date: a year ago

Review №129

Rating: 5

HOME AWAY FROM HOME!!!!! [20 October 2022.] By far one of these best workout/fitness health club facilities I ve been a member of. I never really heard of 24 Hour Fitness up until recently. I am a gym fanatic, and have had a membership at multiple Gym clubs. What I kept running into was time . Multiple gym clubs have limited time frames their members could schedule their workouts around. This limited time frame became absolute once I joined 24 Hour Fitness! This particular 24 Hour Fitness has a: Sauna Whirlpool (jacuzzi) Lap pool ( swimming pool) Steam room Is open 24/7! From 1am-4am the co-ed Sauna will be made for staff to clean it. The staff is cool. People are minding their business. Huge facility I get positive vibes when I walk into this gym. I m even exited when I arrive here. Soon as I see the gym; I m at ease knowing I don t have to worry about having only one hour or so left to workout before they close.

Date: a year ago

Review №130

Rating: 5

I really love this location. Its clean and the employees are super nice. suggest going from 7:30PM to 9PM. Its a lot less packed during those times.

Date: a year ago

Review №131

Rating: 2

I canceled planet fitness to go here because it s closer, but there are no ab machines why? Also the ellipticals are rusty and always breaking. After being here for 2 months the same equipment is still not fixed. It s equally as overcrowded as the planet fitness on Anderson lane, but too many people + limited (and super old) equipment makes it worse than planet fitness. Water from fountains is warm. A/c has to be anywhere from 80-85 degrees like come on why is it so ghetto here?

Date: 2 years ago

Review №132

Rating: 1

If youre looking for a dirty gym with old equipment and staff that enjoys relaxing and chatting it up at the front desk then this gym is for you!

Date: 2 years ago

Review №133

Rating: 1

Date: 2 years ago

Review №134

Rating: 1

The basketball gym is literally a Sauna and the water is warm not room temp WARM. Why pay for a membership to not get the small things??

Date: 2 years ago

Review №135

Rating: 5

Staff was nice. Even played basketball with one of the staff here. Hopefully they open more branches since there are only 2 in Austin and only this one is open 24 hour and with a court.

Date: 2 years ago

Review №136

Rating: 1

Been going for 5 months now coming from planet fitness and paying the same price place at first felt amazing thats sadly not the case anymore heres why 1. Its dirty the staff kinda cleans in the morning but honestly its more for show the mens shower has yellow stains everywhere and the same dirty brown spots on the shower glasses are still there 5 months later! Its truly disgusting luckily others like myself will clean up things staff ignores 2. Everything is always broken the steam room works for 1 month then it goes down again the elevator is down scan in machines dont work and the sauna will probably go down again its the inconsistent 3. And now for the worst the staff really just not care half the time they look like they are on vacation They dont greet you if someone ask them a question they say they dont know every single staff member has done this if these people dont care about cleaning or say idk when its gonna get fixed why are they even there? Im really thinking hard on cancelling my membership the price is great people are calm for the most part but it just isnt a good experience hopefully someone reads this and its someone in charge to that person please for the love of God clean those dirty showers and train your staff better

Date: 2 years ago

Review №137

Rating: 5

Date: 2 years ago

Review №138

Rating: 3

Date: 2 years ago

Review №139

Rating: 5

Date: 2 years ago

Review №140

Rating: 4

Date: 2 years ago

Review №141

Rating: 4

Location location location and overcrowded. This gym could easily be doubled in size and would still be packed. 24 hour fitness needs to increase the size or pick up on the cleaning. One of the last two in town. Used a lot so expect some things to be worn down. Great classes but so few

Date: 2 years ago

Review №142

Rating: 5

Date: 2 years ago

Review №143

Rating: 1

Wanted to try out this location after the one near me closed down, especially with it being back to 24hrs now! Equipment definitely has some wear and tear, as expected from the other reviews here, but cleanliness in the locker room is a scare. Handicap stall had literally feces all over the floor, a urinal overflowing with urine, and a sink with dried up throw-up probably because there aren t any trash cans in the locker room but still. And this was after an employee had done what I guess was supposed to be a cleanliness walk through You ll definitely wanna save the shower for when you get home. They need to add some more exclamation marks to their now hiring janitorial staff sign on their door lol

Date: 2 years ago

Review №144

Rating: 1

This hasn t been open 24/7 since 2020 when they closed down 80 percent of their Austin locations and raised the price. Not even slightly worthwhile anymore. I used to love 24hf

Date: 2 years ago

Review №145

Rating: 5

First time visiting and the staff were very friendly and welcoming.

Date: 2 years ago

Review №146

Rating: 5

Date: 2 years ago

Review №147

Rating: 5

Great gym. Great range and maintenance of equipment. Clean. The staff are fantastic. Although I ve never done PT, their trainers are all very kind and respectful to members.

Date: 2 years ago

Review №148

Rating: 5

I prefer this location much more than the 183 location that stayed open. It s much cleaner, has better equipment, and has a much more chill, level-headed crowd. Not to mention, THIS ONE IS ACTUALLY OPENED 24 hours, as the name would imply, unlike the 183 location. I wish the Pflugerville and Parmer locations stayed open and have the 183 location close.

Date: 2 years ago

Review №149

Rating: 3

pros: - staff is friendly - not too crowded during off-hours - decent amount of equipment cons: - the $9.99/mo thing is deceptive. you pay a few different other fees as well. - The music is pretty loud if youre directly under speakers (why have them? every one is on headphones). - maintenance: some of the machines are really dirty and stay that way. day lockers get stuck and left that way. - staff is super nice but seem like theyre just hanging out / not too into helping you if you need help (e.g. broken machine, issue with lockers).

Date: 2 years ago

Review №150

Rating: 5

The original 24-hour fitness. Some of the patrons are rude but you can always count on it being here.

Date: 2 years ago

Review №151

Rating: 5

Great place to work out and really wonderful people.

Date: 2 years ago

Review №152

Rating: 1

All refrigerators are out of order. I dont know the player. When he wants to buy cold water, he can only find hot water Thanks 24

Date: 2 years ago

Review №153

Rating: 4

I ve been to a lot of 24 hour locations and this one is definitely one of the best. Obviously we can always find something to complain about but overall this location has good customer service, attentive service staff, clean and well-maintained. The pool, Jacuzzi and steam room/sauna area is great! The steam room can be down at times because people pour water on the thermostat inside which can break the heating sensor. The sauna is great, very hot and the pool is clean, perfect temperature and this area is usually not busy. The Jacuzzi was also on point, very hot (which is rare) and clean. The area might not be the best in terms of location but definitely recommend this 24 if you re in the market for a gym. Pricing is also good, par with any other gym in the area, especially relative to what they offer.

Date: 2 years ago

Review №154

Rating: 5

Thank you for open 24 hours So convenient !!!!!!

Date: 2 years ago

Review №155

Rating: 5

Date: 2 years ago

Review №156

Rating: 1

Very disappointed clean wise ,terrible

Date: 2 years ago

Review №157

Rating: 5

Nice clean Gym, with alot of benches for a dumble workout. And the hours are back to 24h, Finally.

Date: 2 years ago

Review №158

Rating: 5

24 hours again

Date: 2 years ago

Review №159

Rating: 5

Date: 2 years ago

Review №160

Rating: 5

Is now open 24 hours, thank you

Date: 2 years ago

Review №161

Rating: 5

1st off, thank you for remaining open and showing up! I have been a loyal gym rat at this location since 2016! I have seen things through with this location to the good the bad and the pandemic. I was willing to pay even when all business were mandated to close. Although operating hours have varied, 24 hour fitness has reached out and asked for feedback through surveys via email. I have taken the opportunity to submit feedback and I can definitely see that they take everything into consideration. I m extremely grateful for the staff members that show up to work every day. I love the level of communication and transparency. I m very excited that we re getting 24 hours operational hours back up and running March 7, 2022. I have not found another gym in Austin Texas with as many amenities as this one has. Indoor basketball court, free weights, classes, lifting machines, cardio machines, sauna, whirl pool, swimming pool, and steam room. They always have nice clean locker rooms. If anything is worn or broken. You can let the front desk know and they will have new or repair equipment within the week. This is one of the location that made it through. I submit my feedback through the proper channels and I feel very heard as a consumer! Keep up the great work!

Date: 2 years ago

Review №162

Rating: 5

Date: 2 years ago

Review №163

Rating: 5

Good gym with everything you need. Carson was very kind and helpful in setting up my membership.

Date: 2 years ago

Review №164

Rating: 1

What kind of 24 Hour Fitness closes at 9pm? What a joke :|

Date: 2 years ago

Review №165

Rating: 4

Date: 2 years ago

Review №166

Rating: 5

Date: 2 years ago

Review №167

Rating: 3

Good customer service

Date: 2 years ago

Review №168

Rating: 1

Unclean. Mold and grime everywhere. Sauna reeks of mold. Heartbreaking. Had this been the first 24 hour fitness I ever went into I would never have gone into another one again.

Date: 2 years ago

Review №169

Rating: 1

OK...Enough is ENOUGH with the 9pm closing. There are over 100 people in here at 8pm. The parking lot is very full. When we signed up this was 24 hours. Theyre now leaning on COVID as a reason to staff less and close at 9pm. STOP IT. Close at midnight minimally. This is insane.

Date: 2 years ago

Review №170

Rating: 1

Increase hours for Christ sake

Date: 2 years ago

Review №171

Rating: 1

Meathead manager uses basically every single machine at the same time so others can t use them. Will leave his water bottle at a machine he hasn t been at for 3 minutes for like 30 minutes as he goes and does like 6 other exercises in between

Date: 2 years ago

Review №172

Rating: 5

Date: 2 years ago

Review №173

Rating: 5

Date: 2 years ago

Review №174

Rating: 5

Signed up for a membership today. Lauren helped me and she was a total dream to work with - she was friendly, professional, and honest. She made it a stress-free experience!

Date: 2 years ago

Review №175

Rating: 3

I arrived at 5:15 am and nobody was there to open the gym. No Bueno.

Date: 2 years ago

Review №176

Rating: 3

Extend the hours if you are going to charge the same amount per month. The floor plan definitely needs reorganizing and equipment upgraded. Still seems this gym is missing vital equipment. Also, get better gym basketballs. If you re worried about people stealing them make people check them out with an ID like other gyms/recreation centers do.

Date: 2 years ago

Review №177

Rating: 1

Get an abs workout machine already. It s been more than a year and not a single functional ab machine.

Date: 2 years ago

Review №178

Rating: 2

If its $20 for a day pass might as well update the equipment. It s old and rusty. It s clean but equipment gave you the 2 stars.

Date: 2 years ago

Review №179

Rating: 5

Date: 2 years ago

Review №180

Rating: 2

I just called to ask about a new membership and to know about the their facilities but the lady who answered me she dose not wanna talk to me( I believe all because I called from Houston) and when I asked her whats problem why you dont wanna talk to me she start laughing and asking me do you have any question .... she did not answer to my first question and wanna to know do I have any more question, Disappointed big time, dont recommneded and I am not gonna join to their club at all

Date: 2 years ago

Review №181

Rating: 5

Zach was great at signing me up.

Date: 2 years ago

Review №182

Rating: 3

This 24 needs reorganization. The weight room floor plan is a mess and the turf in the center of them gym is awkward. 9 pm closing time is too early. At least the 24 hrs in Houston have moved back to 11 pm closing times post Covid. Come on!

Date: 3 years ago

Review №183

Rating: 2

What happened to opening 24hrs

Date: 3 years ago

Review №184

Rating: 5

Date: 3 years ago

Review №185

Rating: 5

Date: 3 years ago

Review №186

Rating: 5

Date: 3 years ago

Review №187

Rating: 1

Frequenter of 24 hr fitness, poor machine and dumbbell management. Grips are completely worn off the dumbbells with no push to get new sets. Took them 4 weeks to fix the dip machine. Sad gym management

Date: 3 years ago

Review №188

Rating: 3

This location provides all the necessary equipment to get in a workout of your choosing - weights, court, machines, swimming, etc. Music was very loud. I would have thought the gym would get an opportunity to finally fix the whirlpool but the jets were barely working.

Date: 3 years ago

Review №189

Rating: 4

Date: 3 years ago

Review №190

Rating: 5

Great gym with lots of equipment and space. Has a pool and a steamroom too. Staff is all super friendly and helpful if you have any questions or need any help.

Date: 3 years ago

Review №191

Rating: 5

Date: 3 years ago

Review №192

Rating: 5

Date: 3 years ago

Review №193

Rating: 5

Date: 3 years ago

Review №194

Rating: 3

Too small and closes too early.

Date: 3 years ago

Review №195

Rating: 5

I love the gym set up. Basketball court opens back up May 1st!

Date: 3 years ago

Review №196

Rating: 5

Date: 3 years ago

Review №197

Rating: 5

Slot to do here and Ive only been there twice I prefer the price elsewhere. Being honest.

Date: 3 years ago

Review №198

Rating: 5

Date: 3 years ago

Review №199

Rating: 4

Date: 3 years ago

Review №200

Rating: 5

Very nice and friendly people they work very hard ,they respect the corona virus roles ,they sanitizing all the machines, i looove the place snd i highly recommended it.

Date: 3 years ago