JCPenney Portraits

Review №1

Rating: 1

We had Sarah as our photographer. She was super incompetent. Told her several times my neice was not a boy and she needed to correct it on our edits and she still did not. She did not know how to take pictures of any of the kids and needed constant help and supervision from another photographer. Complete waste of time for the price. Will not ever use JC Penney again for pictures because I have called several times to get the issue fixed and no response even after leaving messages.

Date: 2 days ago

Review №2

Rating: 1

They sent me My pictures but I cant view it take 3 days now I call them they say they sent me again but still they dont sent me :(

Date: 3 months ago

Review №3

Rating: 1

Horrible place!!! we visited about a month ago for a family picture and 1st year birthday picture, we received the babys pictures, but we are yet to receive the family pictures. We paid for both in full. I called to let them know we have not received our pictures, the person who answered the phone said that they have sent it and i should receive it in a few days, well its been a whole month and we are yet to receive our family pictures. I have been trying to call. It always goes to voicemail.

Date: 5 months ago

Review №4

Rating: 4

Date: 6 months ago

Review №5

Rating: 5

Good attention.

Date: 9 months ago

Review №6

Rating: 5

Had a great experience here taking family Christmas photos! Our photographer Brie was friendly and professional. I had some ideas for poses and she was really great at helping us get into position. Some of my favorite pictures were the poses she came up with for us. The studio is on the second floor near the outside entrance. Be sure to get there early to check in. Check their website and Groupon for discounts! We paid $140 total for the session/digital album.

Date: 9 months ago

Review №7

Rating: 5

I decided to take my first modeling headshot photos here and it was nothing short of a GREAT experience! I haven t been signed with any modeling agencies just yet. I ll update if this changes. but for now I want to share my experience with the JCP Portrait studio. And let me just say these headshots anywhere else would probably cost me a small fortune so thank you JCP for being reasonable and still exceptionally quality driven. So on the day of my very first photo shoot ever, I started off nervous but quickly felt I was in good hands here and comfortable. Eric helped me from start to finish. He was so professional and kind. I didn t feel rushed or pushed to buy anything. I got exactly what I wanted and would definitely come here again!

Date: 11 months ago

Review №8

Rating: 5

I am so pleased with our holiday photo shoot! We were in and out with no wait. There was no high pressure sales. I recommend this JCPenney Portrait studio.

Date: 11 months ago

Review №9

Rating: 5

I had an amazing photo session at the JCPenney in Arlington, TX. The photographer demonstrated exceptional talent, capturing stunning photos and highlighting me in a beautiful light. She also provided helpful guidance and directed me on posing. After the session, I had the chance to review and choose the best photos. I was thoroughly impressed with the experience! Thank you so much!

Date: a year ago

Review №10

Rating: 5

We had a good experience, the photographer Brie was patient and helpful. We got our order after a week and a half and it came out nice.

Date: a year ago

Review №11

Rating: 1

I am yet to receive all my pictures I took on 5/18/23 at the JCPENNY portrait on Cooper in Arlington. I have used them before without problems. Now, after making a big order I only got 1 picture and my 2 canvas. Where is the rest? Been calling for 2 weeks. I m going to come in person but, this is unacceptable!

Date: a year ago

Review №12

Rating: 1

Date: a year ago

Review №13

Rating: 1

My family and I took photos at Cedar Hill JcPenny Life Touch on 12/26/22. The photos were shipped on 12/28/22. As of 2/15/23 the photos has not been received. Unfortunately, I have been unsuccessful with speaking to someone via the live chat. The Arlington location was unsuccessful with helping me.

Date: a year ago

Review №14

Rating: 1

Our appointment was on super bowl Sunday.. didnt know because I dont watch football. Spent a hour and a half fighting with 7 kids for this pic to be told by the other guy... Not even the nice lady that was actually taking our pictures... That we had to leave. Couldnt look at pics or pick the ones I wanted.. it was only 5 45 and he stated that they were closed and I would have to come back another day.. a total waste of my time and money and now I would have to make a trip back just to pick what pictures I want and another trip to actually pick them up. I do not live in the area and would have to drive 30 mins to get there.. it was very unprofessional and I will never go back and wouldnt recommend to anyone

Date: a year ago

Review №15

Rating: 4

Bit understaffed but pics came out nice

Date: a year ago

Review №16

Rating: 1

I had a Photoshop session today they said I couldn t bring my pet because they don t allowed pets but they were 2 different families there both with their pets . This is ridiculous very disappointment about it. They let others to take pictures with their pets except us .

Date: a year ago

Review №17

Rating: 1

I been coming to JcPenny portraits for a few years now and by far this is most horrible experience I had! My pictures were poorly taken, not even center and I had to give her ideas on things to do and she will just kinda do it but not even try, not sure if she is new there but she choose pictures were my sons eyes were close, she chose pictures where my daughters face was blurry. I m not sure if I be able to pass this bad experience. My holiday pictures are pretty much ruined.

Date: a year ago

Review №18

Rating: 5

A pleasant experience!!! Eric displayed patience with our 3 month old grandbaby. He went above and beyond to ensure we got excellent shots. I didnt know what to expect going in but Eric exceeded our expectations. Thank you, Eric! We will definitely return.

Date: a year ago

Review №19

Rating: 5

Date: 2 years ago

Review №20

Rating: 5

Our photographer was super nice and took a bunch of great poses! Great experience!

Date: 2 years ago

Review №21

Rating: 5

My photos were not taken here, but Ashley did assist me with getting them. She followed up with me several days after to ensure that my issues were resolved. She was more helpful than the store manager, who also over sees the location I did got to, who has yet to attempt to assist.

Date: 2 years ago

Review №22

Rating: 5

Our pictures came out LOVELY.

Date: 2 years ago

Review №23

Rating: 5

Date: 2 years ago

Review №24

Rating: 1

I had an appointment at 7:00 pm, then the studio called stated to come in at 6:00 pm. I asked are you sure because I have a puppy, she stated no problem you can come at 6:00 pm. Upon arrival 5 minutes before my scheduled time at 6:00 pm, no one was prepared. We waited another 25 minutes before the photo shoot started. There was no waiting area, the mall was extremely busy due to the holiday season. I have a puppy he is extremely vocal around so many people so he barked the entire time. So after standing in the hallway of the open mall for 25 minutes, we go back. Everything went well, except the photographer never stated my hair was sticking up in all the photos. Im like why wouldnt you say something, I basically had one good photo. So while we are going through the photos again in the busy area of the mall, my puppy begins to bark. It is now about 7:00 pm at night, hundreds of people in a dark parking lot. One of the ladies working at this studio approached me and asked if one if my children 12 and 9 could take the dog outside to the car and I stay inside. Like why would I allow my children to walk in the dark parking lot by themselves. You should have a private area for customers to review their personal photographs. Not every pet is the same so are vocal some are not. I was offended by her statement, because a baby was screaming the entire time we were there. The whole experience was horrible, I will never go to this studio again.

Date: 2 years ago

Review №25

Rating: 5

So we went for a second time and it was a nice experience except for the double bookings and time spent at this location. Our photographer was a young woman who had a black hoodie on, she was really sweet and patient. We had newborn pics, toddler pics and family pics so it was extremely hectic. Overall, the experience was great but it did push our patience a bit.

Date: 2 years ago

Review №26

Rating: 5

Great service! Surprised by my mother with a photo shoot. Services were amazing! The team went out of there way to accompany a time where my kiddo could make it to the shoot. Ashley thank you for scheduling a later time! The pictures were amazing!

Date: 2 years ago

Review №27

Rating: 1

Date: 3 years ago

Review №28

Rating: 5

This is a fantastic place! We had our family portrait done last week and it was a great experience. The young African American lady(didn t get her name) was so patient with our family. She set up the studio with different sceneries, getting us ready, answering questions, taking pictures great multi-tasks. Hope to see her again next visit.

Date: 3 years ago

Review №29

Rating: 5

Ive had wonderful experiences in the past with these guys! Went to their website to check on if they had an current specials but theyve always delivered the best regardless!

Date: 3 years ago

Review №30

Rating: 1

No service

Date: 3 years ago

Review №31

Rating: 1

I went Saturday for my daughter graduation pictures my appointment was 12:30 but I suppose to be at 12:15 I was late for 7 minutes because traffic and lady told me I have rechule because I was late I was so furious because I waiste my money for make up for my daughter and they dont care.Lady was rude and no professional.please Jcpenney you need hire a professional people .

Date: 3 years ago

Review №32

Rating: 5

Our family s experience was great and I can t wait to take more photos!

Date: 3 years ago

Review №33

Rating: 4

The photographer was great. Her expertise was deeply appreciated for a toddler sleepy and couldnt help but to run around being playful

Date: 3 years ago

Review №34

Rating: 5

Date: 3 years ago

Review №35

Rating: 5

Date: 3 years ago

Review №36

Rating: 5

Great customer service and prompt turnaround on pictures.

Date: 3 years ago

Review №37

Rating: 5

Very good

Date: 3 years ago

Review №38

Rating: 1

I made an appointment for Christmas pictures and we had our dog. I had an appointment confirmation phone call the day before and the lady confirmed the details but never confirmed I had a pet, therefore we showed up to the session with our dog. I m not sure if the lady that greeted us was the same one that called me but she is a black lady with glasses that greeted us. As soon as we arrived she said I never confirmed that I wasn t bringing the pet. She was extremely rude and I m a way, berated me for bringing a dog. I didn t catch her name but she was rude, condescending and abrasive. I do not recommend this place because of that employee specifically and it sounds like it is the same person and problem from previous reviews.

Date: 3 years ago

Review №39

Rating: 1

We were running a few minutes late to our appointment, and they refused to take us. Most companies give a grace period, but they had already canceled after five minutes.

Date: 3 years ago

Review №40

Rating: 1

I went here yesterday, Woman named Latanya Tan was very rude. I was a couple minutes late to my appointment and she said she couldn t take me anymore. I had already paid for my makeup and was dressed up. I Will never come here again .

Date: 4 years ago

Review №41

Rating: 5

Date: 4 years ago

Review №42

Rating: 5

Outstanding Customer Service

Date: 4 years ago

Review №43

Rating: 5

Date: 4 years ago

Review №44

Rating: 3

Date: 4 years ago

Review №45

Rating: 4

the photos turned out great!! Customer Services was okay.

Date: 4 years ago

Review №46

Rating: 5

Date: 4 years ago

Review №47

Rating: 5

Date: 4 years ago

Review №48

Rating: 1

Date: 4 years ago

Review №49

Rating: 4

We had a five star experience with our photographer last week. Monique did an incredible job working with my children and interacting with them. As far as JCP goes, it s a small gamble going there for pictures, but usually worth it for my family. I am a little disappointed that they ve had the same Christmas backdrop two years in a row now.

Date: 4 years ago

Review №50

Rating: 1

I was at jc Penney portrait today and its was a mess the black lady was so rude and this is not the first time i go in to get my sons birthday pictures taken infact i have been there every year since he was born...i usually pick the pictures i want printed out and then i get all of the pictures in my email and i was trying to tell them thats how it works but they were rude saying i must pay for an album to be able to get my sons pictures in my email..well i wont be coming back ...your staff at jcpenny portrait at parks mall Arlington are rude especially the black girl....

Date: 4 years ago

Review №51

Rating: 4

Date: 4 years ago

Review №52

Rating: 5

Date: 5 years ago

Review №53

Rating: 5

Shelly took family pictures for us a few months ago. My daughter was about 6 months old at the time, and Shelly was so great with her! She got great smiles from our baby and she was fast and efficient. We loved working with her and our pictures came out so well!

Date: 5 years ago

Review №54

Rating: 5

Date: 5 years ago

Review №55

Rating: 1

In this location they dont have a professional photographers..and I got my pictures with bad resolution..and I paid for a high resolution..and when I told them they said the pictures are fine..and I cant print them because the pictures are not clear.. so dont go there this second experience there and it will be the last time..

Date: 5 years ago

Review №56

Rating: 1

Date: 5 years ago

Review №57

Rating: 5

The staff is very nice & knowledgeable of the products

Date: 5 years ago

Review №58

Rating: 1

LaTanya started yelling at me in the middle of the store after I told her she did not explain the pricing structure well. She is completely unhinged. I made a complaint to corporate. As compensation, they gave me my photos enhanced for free.. but I had to go back to the studio to order. With LaTanya. And therefore be verbally abused again. She still works there too.

Date: 5 years ago

Review №59

Rating: 5

Shelly treated us and all the others customers in the lobby & on the phone with such courtesy. She was very professional and patient during the photo session. My teenage son is not big on taking photos but she made him feel very comfortable and his graduation pics came out great. Shelly represented JCP very well.

Date: 5 years ago

Review №60

Rating: 1

There were 2 ladies working 4/14/19 and one of them (Laqesha or Laquanda) her name was something like that... she was rude, condescending and Unprofessional and JC Penny would do themselves a favor by getting rid of her. She doesnt know how to treat customers or how to talk to them and she s a poor representation For your company. If she doesn t like her job, maybe she should Find another one. Not mistreat customers! Had a 2nd appointment 4/18/19 and she refused to let us complete the session for being 10 mins late. However the appointment Time is 1 hr. Why not simply take less poses and still finish at the scheduled time. Guess that was too reasonable for the dumb employee to accommodate. Ended up leaving Arlington JC Penney and going to North East Mall JC Penney immediately after the 2nd horrible experience in Arlington and the NE Mall location was great. Completed the photos, the employee there was awesome.

Date: 5 years ago

Review №61

Rating: 5

Had a wonderful experience at this location. Had a sitting of 6 including a child. Location did a great job getting everyone posed quickly and effectively. The photographer knew exactly what to do and it showed. The end result was some awesome pictures that we as a whole family look forward to seeing.

Date: 5 years ago

Review №62

Rating: 1

I ve been going to this location for exactly one year. My daughter has had multiple sessions and I ve never had an issue with disrespectful staff members until today. The staff has never been the friendliest, but it s never bothered me until I encountered Tan. Tan was rude and obnoxious. We had an extreme accident in the mall while heading to our appt, so We ran as fast as possible to the portrait area. We arrived 5 mins late, and Tan very rudely says she could not take us because we were late and unprepared. While on the phone telling my mom that they would not take us, Tan was in the background laughing obnoxiously loud and yelling, tell her the full story, tell her the reason why. She laughed for so long and so loudly that I couldn t hear my mom on the other line. When my mom arrived to diffuse the situation and explain the reason for our actions, Tan kept throwing her hands up in my face telling me to stop talking to her. While coming up with alternate solutions to take try and get these photos done, she lied and said there last appointment was at 5pm. However while we were leaving, a family walked up at 5:25, stating that they had a 5:15 appointment. DO NOT COME HERE. There are many reviews about terrible customer service and now I see why. While this was going on, none of her peers even bothered to take over since clearly she can t handle her attitude. Tan was Very loud, rude and ghetto. Not sure how she s even employed.

Date: 5 years ago

Review №63

Rating: 1

Date: 5 years ago

Review №64

Rating: 5

Tan is excellent with kids and has been taking pictures of our family for several years. We get the first available appointment in the morning since we have little kids and a large family so we do not have to worry about waiting. She is excellent and I have never been disappointed with her pictures.

Date: 5 years ago

Review №65

Rating: 1

Its cheaper than other places but thats all, staff sooooo rude, and u have limited choices of backdrops I dont understand why they cant use the other ones!!!

Date: 6 years ago

Review №66

Rating: 1

Im giving one star because there are no zero star. Super rude employees on the front desk. Dont waste your time booking an appointment, no one cares if you have one

Date: 6 years ago

Review №67

Rating: 1

The staff is rude and they do not know how to treat their customers. I wouldnt recommend this place to anybody. Do yourself a favor and take your business elsewhere. Dont waste your time coming here for pictures.

Date: 6 years ago

Review №68

Rating: 1

We had put session booked for Saturday 4/28/18. The staff was very rude and downright disrespectful. We received very bad treatment and ended up cancelling our session even though we had set this day aside to have out pictures done as a family. I am very disappointed in JC Penney portrait studio.i really expected them to do better. Im never going back to this place again.

Date: 6 years ago

Review №69

Rating: 1

Customer service was very poor.The ladies at the front desk are very rude and disrespectful.we had an appointment at 3:45.we arrived on time but my baby had a diaper accident and had to be changed. They said that we were late and that they had to let other people go ahead of us. We waited till 4:30 and still hadnt been seen. Whenever we asked the lady at the desk, she just rudely stated that we will be seen when a room becomes available. Finally we just got tired of waiting and left. I would not recommend this place. I love jc penney but this has ruined it for me.

Date: 6 years ago

Review №70

Rating: 1

Very rude and inconsiderate staff. My family waited to be taken into the photo booth for like an hour and we re told they run on baby time , booking an appointments is meaningless to them. I seriously didn t expect this from jcp

Date: 6 years ago

Review №71

Rating: 1

Rude staff, we waited 30mins and the lady at the front was extra rude when we asked about our appt. We were disappointed and it ruined our jcp experience, we are NEVER going back

Date: 6 years ago

Review №72

Rating: 1

Very rude staff

Date: 6 years ago

Review №73

Rating: 5

We took our 11+month twins in for family photos on a Sunday. Even though the babies have stranger anxiety, our photographer Jac managed to get some adorable smiling pics of the boys towards the end of the shoot. Overall a great experience, will definitely come back.

Date: 7 years ago

Review №74

Rating: 5

My maternity pictures came out perfect and it was the cheapest place I found

Date: 7 years ago