Lowe's Home Improvement

Review №1

Rating: 1

I bought a washer with an extended warranty. Their warranty company repair company is been out here two times within four weeks. STILL NO FIXING OF THE WASHER. I HAVE BEEN WITHOUT A WASHER FOR WEEKS...THIS IS A TRAVESTY!

Date: 6 days ago

Review №2

Rating: 5

Date: a week ago

Review №3

Rating: 1

Terrible experience. Ive been waiting months for a proper door installation, and after multiple failed attempts, they are now asking if Id accept a damaged door. The lack of professionalism and care is mind boggling. I wouldn t recommend Lowes to anyone looking for quality door installations.

Date: 3 weeks ago

Review №4

Rating: 5

The team at Lowe s Home Improvement (Store No. 1059) was amazing! We went in looking for balcony furniture. Christian, Chris, and Dean made sure we knew our options, and they help us get exactly what we needed and wanted! Go check them out in Frisco on Preston Road!

Date: 3 weeks ago

Review №5

Rating: 2

Rating: Walked into Lowe s yesterday, and it felt like a ghost town no one greeted us or even asked if we needed help. It s like we were invisible! We headed over to check out the lawn mowers, but wow, were they overpriced! Especially considering it s the end of the summer and mowing season. Definitely not what we were expecting. Not a great experience overall.

Date: a month ago

Review №6

Rating: 5

Date: a month ago

Review №7

Rating: 5

Becky (Door & Window Dept.) was extremely helpful today. Employees like Becky, are the reason I keep shopping at Lowes in Allen! Thank you!

Date: a month ago

Review №8

Rating: 1

Advertised on Doordash a $20 google nest mini deal only to find out that the item is out of stock, resulting in a waste in the DoorDash driver and my time, and the need to deal with DoorDash support. It is clear that it is lying to buyers about non-existent deals in DoorDash in order to make clients buy other items. This store, and Lowes, cannot blame it solely on DoorDash because it should have enough internal data to know if an item is out of stock, or at the very least check current deals and remove them off advertising if the item is out stock. It is clear that it is complicit in lying to DoorDash clients.

Date: 2 months ago

Review №9

Rating: 5

Excellent customer service at this location. If you have a choice between the McKinney store (at 75/380) and this one, choose this one 100%. I had an industrial fan with a 2 yr warranty catastrophically fail after just 2 months and got very little help from the McKinney store but this Allen store saved the day.

Date: 2 months ago

Review №10

Rating: 5

Super friendly and helpful staff (most of them anyway). The app in stock is not necessary correct. The store had what we were looking for even though the web site said no stores had one anywhere in the metroplex. Check with a store first.

Date: 2 months ago

Review №11

Rating: 3

These guys are good, but I had to wait awhile to get wire cut as only few people knew how to do it. The service is much better than the Home Depot s in the area. Other experiences at this location have been hit or miss. Sometimes the pickup order is ready and you can be in and out in a few minutes. Other times you have to wait 10-15 minutes. The customer service people up front who are new should probably not be working up there until they can be fully trained in customer service, refunds, problem solving, etc.

Date: 2 months ago

Review №12

Rating: 5

Date: 2 months ago

Review №13

Rating: 1

We obtained a Lowe s credit card, made purchases, paid it off on time (within 2 weeks of the purchase). When we came back to make new purchases, the card was declined on the basis that there would be a 30 day hold for using the card, despite the fact that it was in good standing and had been been paid off. Why bother with Lowe s credit?

Date: 2 months ago

Review №14

Rating: 1

Its just disappointing to go to any of these stores anymore. The website said the Lowes I was at didnt have what I wanted but the one in Allen 15 miles away had 3 of them. Well if they did I couldnt find them nor anyone to help me. Any employee I tried to make eye contact with looked and turned the other way. I had to have looked pretty lost looking all over for tree stump remover. They were more worried about getting off work in an hour. So I left empty handed after a 25 min drive to get there. Home depot would have been just as bad. No customer service anymore anywhere. Makes me want to just say screw it and give amazon all my business. And Lowes would say go ahead your money means nothing to us.

Date: 2 months ago

Review №15

Rating: 5

Date: 2 months ago

Review №16

Rating: 5

Brandon at Lowe s in Allen helped load up my cart with 6 boxes of carpet tiles as well as transfer the boxes into my car. He was proactive and very helpful with assisting me to the aisle where the carpet tiles were located. He waited for me to pay for the products so he could help me load up my car. I was in a rush because the contractor was waiting for me to purchase the carpet tiles so he could install them the same day. Excellent customer service, friendly, professional, and I highly recommend Brandon if you need help looking for items in the store. Thank you, Brandon for your excellent service on June 30, 2024!

Date: 3 months ago

Review №17

Rating: 4

Date: 3 months ago

Review №18

Rating: 5

Date: 3 months ago

Review №19

Rating: 2

My husband and I recently purchased an allen + roth 11ft Cantilever Patio Umbrella from your store on Saturday, June 15, 2024. I must express our disappointment with the service we received during our visit. Firstly, the store was noticeably understaffed, which made our shopping experience challenging. We had difficulty locating a cart to transport our purchase and were left to load the umbrella into our truck without any assistance. Although the service team member who initially assisted us was polite and tried to be helpful, it was evident that they were overwhelmed, as they were also attending to another customers needs simultaneously. Furthermore, despite purchasing a 3-year extended warranty for the umbrella, we were unable to receive clear instructions on how to activate or utilize this warranty should any issues arise in the future. This lack of information left us feeling uncertain about the support we can expect after our purchase. We believe that good customer service is crucial to a positive shopping experience, and unfortunately, our recent visit did not reflect this standard. We hope that you can address these issues to ensure that future customers do not encounter similar frustrations.

Date: 3 months ago

Review №20

Rating: 5

Store is well designed and competitively priced, Connie in appliances is a wealth of knowledge and extremely helpful.

Date: 3 months ago

Review №21

Rating: 1

I made a purchase of 2 storm doors about a month ago. I applied for a credit card that we were interested for the promotion which was no APR for 12 months. Associates also offered us we will get a 20% discount or $100 off on a certain amount which we said yes why not. After reviewing my credit card statements, it turns out they are charging me APR. After speaking with the bank, they told me the 0% APR for 12 months OR 20%/$100 off can only be applied. I can only choose one not combined. That was not the conversation I had an associate or someone with customer service. So now I have to take an extra mile and visit them to have them fix it and redo the whole transaction. If an associate is going to sale learn before you offer or just simply dont get involved. Its already frustrating having to do this again. I never shop at Lowes and will never come back after my first experience.

Date: 3 months ago

Review №22

Rating: 5

Date: 3 months ago

Review №23

Rating: 5

Date: 3 months ago

Review №24

Rating: 1

I was at the store trying to buy pvc pipes and get them cut. I reached out to customer service desk and they called for someone to help me. Frank (store manager) shows up after a while and instead of helping me, ends up helping another customer who came after. Spends 10 mins with him and then as he gets free learns I need help cutting pvc pipes (10 count). At first starts saying, they dont cut in this store. But when I said, I was here yesterday and they cut for me, he starts looking around. I had to show him the tool another associate used to cut a day before. Then he looks at the pipes and says he doesnt hv time. I mean does he even value customers time? kind of feels he was lying right from the beginning to avoid work. He can spend 10 mins on prev customer but doesnt hv time for another. If manager is this way, wonder how else his team is!

Date: 3 months ago

Review №25

Rating: 1

This store will not honor the craftsman warranty. I was told that the craftsman lifetime warranty for wrenches was only 30 days and I had to have a receipt. The manager refused to come talk to me and I tried calling 4 different times and no one would answer the phone. Update: I called the corporate line. On the third time I finally got someone who knew what I was talking about. He found in the internal documents how an employee should process a craftsman tool exchange like you could do at sears. Unfortunately it was not public and they wouldn t share it with. So I have to get an employee at the store to call the corporate office and ask them to review Case# 58604606 and they will explain to the employee how to do their job. So much work that I have to do. I think it s time to scrap craftsman and go with Pittsburgh tools. No reason to pay 4x as much and be hassled and have to get someone to do their job.

Date: 4 months ago

Review №26

Rating: 4

Always helpful, friendly staff. I rarely go away without finding what I was looking for.

Date: 4 months ago

Review №27

Rating: 1

DO NOT BUY EXPENSIVE ITEMS FROM LOWES... When I bought an open box lawn mower, I was told I could return it within 30 days. When I tried to return it 10 days after purchase, I was told by a supervisor that they only issue returns if the box is unopened and factory-sealed, but THE BOX WAS ALREADY OPENED WHEN I BOUGHT IT AND IT WAS ALREADY USED WITH GRASS ALL OVER IT; I didnt even use it. The supervisor said that the only way she would give a refund is if the item is returned the same day, despite the 30-day return policy, and even then, she MIGHT refuse. The store didnt refund my money because the lawn mower was used, but I DIDNT USE IT, THEY SOLD IT TO ME USED. So they accepted the first buyers used lawn mower return, but told me I was SOL.

Date: 4 months ago

Review №28

Rating: 1

They charged me $241 extra because my dishwasher installation required longer hoses than I paid for with emthe machine. So, $100+ to connect 2 sections of hoses together, and they didnt even buy the hose! One HAD to be one approved by the manufacturer - I replaced the old machine with the same make. Whats the difference on a drainage hose?! The installer just told me he makes $40 to install the machine. He doesnt get any part of that $241. It all goes to Lowes - for what? It wasnt parts or labor! Rip off. Will not use them again.

Date: 4 months ago

Review №29

Rating: 5

Went in and was greeted quickly by employees, who directed me right to what I needed and was able to get back on the job.

Date: 4 months ago

Review №30

Rating: 4

Date: 4 months ago

Review №31

Rating: 5

Date: 4 months ago

Review №32

Rating: 4

Date: 4 months ago

Review №33

Rating: 5

This review is for Jim Burghard in the counter top department in Allen. He is wonderful to work with in helping me replace my countertops. He helped me when I got anxious during this process.

Date: 4 months ago

Review №34

Rating: 4

Date: 4 months ago

Review №35

Rating: 4

Date: 4 months ago

Review №36

Rating: 5

Date: 4 months ago

Review №37

Rating: 5

Stan went above and beyond to assist me he literally carry my item to the register thank you so much

Date: 4 months ago

Review №38

Rating: 5

Nice store arrangement to shop around. Lots of plant goods to welcome the incoming Spring time. Not many staff members around to ask when I needed the help though. Great to experience the Apple Pay available at the location while the competitor (H) nearby had no Apple Pay capability as far (April, 2024). The online order pick-up experience was great. The team members (including the lead or manager) were very helpful to move the products on to my car. Even when I said I could take care of it by myselt, they still insisted to help moving all products. Great customer service!

Date: 5 months ago

Review №39

Rating: 5

Date: 5 months ago

Review №40

Rating: 5

Date: 5 months ago

Review №41

Rating: 5

The appliance department (Andy and Rick) at McDermott in Allen are very helpful and knowledge!

Date: 5 months ago

Review №42

Rating: 5

Always have what I need!

Date: 5 months ago

Review №43

Rating: 5

All the tools and plants you could possibly pick up in your vehicle plus more, its perfect for a Saturday get away.

Date: 5 months ago

Review №44

Rating: 5

The home improvement store across the street didnt have a register open in their garden center at 8am on a Tuesday, and I needed 2 flatbeds worth of plants. They asked me to navigate outside for my purchases and checkout inside as they didnt have staff. I had a lot to get, so was disappointed. Hauling it back and forth wasnt part of my shopping plan. I decided to try Lowes Garden Center for the first time, and wasnt disappointed. I was greeted by a cashier at 8:10am arrival, 2 associates in the garden area willing to help me, and I saved money! I spent $500 last year across the street last year, and found equally beautiful arrangements for less. The service was amazing, and all staff were friendly. I purchased pre-made arrangements and transplanted them at my home. These ranged from $40-$60 each, and I feel all will do well for the summer. Headed back to buy mulch at Lowes!

Date: 5 months ago

Review №45

Rating: 4

Typical big box store with the typical staff who really do not help out their customers

Date: 5 months ago

Review №46

Rating: 5

Date: 5 months ago

Review №47

Rating: 5

Kaleb was really helpful during my trip here. I was with my two small toddlers and he offered to help me with the heavy pavers I needed, waited for me to finish paying, and then helped me load them into my vehicle too. Very kind and patient! Thank you so much

Date: 5 months ago

Review №48

Rating: 5

Excellent customer service

Date: 5 months ago

Review №49

Rating: 5

Date: 5 months ago

Review №50

Rating: 5

Lowes keeps me sane. Always courteous but not intrusive staff. But when I have needed help they were right there to get me going on my projects.

Date: 5 months ago

Review №51

Rating: 5

Awesome selection

Date: 5 months ago

Review №52

Rating: 2

Literally waited at the paint section for an associate to show up for about 30min; hit the button twice. Pregnant wife had to leave because we were standing so long waiting. Front desk employee called three times and no one came still. Just left our items there in the cart and left. Will not be coming back.

Date: 6 months ago

Review №53

Rating: 5

Date: 6 months ago

Review №54

Rating: 2

Date: 6 months ago

Review №55

Rating: 4

Linda was great, but one of the managers had a horrible attitude

Date: 6 months ago

Review №56

Rating: 5

Good treatment and variety of tools

Date: 6 months ago

Review №57

Rating: 1

Lost $160 because their return policy is unclear and unfair. No one at store or customer service were helpful or understanding.

Date: 6 months ago

Review №58

Rating: 5

Date: 6 months ago

Review №59

Rating: 3

The associate who assisted me when I bought my rug was just okay. and the cashier was also not friendly except for the 2nd cashier by the name Patience she was very helpful and assisted in putting the heavy rug into my vehicle, and she did this with all smiles. That made up for the cold reception I received from the sales associate and the cashier who rang me up.

Date: 6 months ago

Review №60

Rating: 5

Date: 6 months ago

Review №61

Rating: 5

Excellent choices and the staff were super friendly and helpful . Thank you to everyone who was so kind and helpful...SAFE TRAVELS TO ALL!!!!

Date: 6 months ago

Review №62

Rating: 4

Date: 6 months ago

Review №63

Rating: 4

I like this place

Date: 6 months ago

Review №64

Rating: 1

Tried to return item with receipt and was in original packaging, item was defective and they said I have to return it at the store it was purchased from

Date: 7 months ago

Review №65

Rating: 5

Date: 7 months ago

Review №66

Rating: 1

So tired of coming to this store to purchase material only to find they have no lumber carts anywhere! So I go back to the parking lot to get into my vehicle and drive across the street to Home Depot....they actually have more than 10 lumber carts! 2-29-24 ..come into store to ask for help with a plumbing shower valve the guy in plumbing offered zero help! Told me to go home and try it instead of offering any assistance to find out if it was the right replacement part or not. Don t waste your time coming to this hell hole.

Date: 7 months ago

Review №67

Rating: 5

Service was awesome!!! The staff was on point with everything

Date: 7 months ago

Review №68

Rating: 4

I am a bit disappointed in the checkout process for veterans. I am registered with Lowe s and, when I check out, it IDs me on the screen with correct address and etc. Yet it still requires I scan my drivers license barcode. Also it took 3 tries before it accepted my DL barcode. And I had to search to find the small print in the upper right hand of the screen to see my military acceptance. Pretty painful.

Date: 7 months ago

Review №69

Rating: 5

Date: 7 months ago

Review №70

Rating: 4

Date: 7 months ago

Review №71

Rating: 5

Date: 7 months ago

Review №72

Rating: 5

Andy in the Washer/Dryer department has been the best customer service we ve had in years!!!! We are very satisfied with our purchase thank you so much Lowe s

Date: 8 months ago

Review №73

Rating: 5

Date: 8 months ago

Review №74

Rating: 4

Generally has what I need.

Date: 8 months ago

Review №75

Rating: 5

Date: 8 months ago

Review №76

Rating: 5

Date: 8 months ago

Review №77

Rating: 1

Four month ago I entered a one-stat review for this stir, today I was reminded of the reason. At the check out an employee stood next to the credit card machine as I was about to enter my code for the debit card. I asked him why he was trying to see my code, he answered the supervisor told me! I asked for the manager, and the female who was watching from a distance came and said she is the supervisor , and the employee it misunderstood her. I asked for a manager, and the one showed up asked why I needed him? Needless to say both the manager and the supervisor looked like relatives. This by far the most ill-managed Lowe theres. Before I entered: Almost the same as the other Lowes home improvement stores in set-up and inventory; however, the lack of help in Allen store is seriously pervasive. That would be 4-stars, then at the self checkout point the employee is told me you are full of it when I asked for his help. I wonder why would anyone say something like that?

Date: 8 months ago

Review №78

Rating: 5

i found the things i was looking for and employees are pro and nice

Date: 8 months ago

Review №79

Rating: 4

Date: 8 months ago

Review №80

Rating: 5

Date: 9 months ago

Review №81

Rating: 3

Date: 9 months ago

Review №82

Rating: 5

Very professional. They always are. Prepared for. Help

Date: 9 months ago

Review №83

Rating: 5

Almost always has what I need, and the online ordering is a huge timesaver!

Date: 9 months ago

Review №84

Rating: 4

Always prefer Lowes over Home Depot. This store is well kept & clean. Very well stocked and the employees were ready to help us.

Date: 9 months ago

Review №85

Rating: 4

Date: 9 months ago

Review №86

Rating: 5

Date: 9 months ago

Review №87

Rating: 5

Date: 10 months ago

Review №88

Rating: 5

Awesome...

Date: 10 months ago

Review №89

Rating: 5

Date: 10 months ago

Review №90

Rating: 5

I have not been to a Lowe s before.. it s one of the best stores for tools and equipment and many other stuff.. walking there between the isles is a treat!

Date: 10 months ago

Review №91

Rating: 5

Date: 10 months ago

Review №92

Rating: 5

Best Lowe s in Allen, The Monty sales Associate tool world very good service. He is very professional and patient, I will shop in your store again.

Date: 10 months ago

Review №93

Rating: 4

Went in for some pool supplies and found out they have their Christmas tools out. I just had to buy a couple. So once again I spent more than I planned.

Date: 10 months ago

Review №94

Rating: 5

Love this place

Date: 10 months ago

Review №95

Rating: 1

Lowe s has horrible customer service. I bought a KitchenAid microwave from them 10 months ago. I registered the warranty. The more crowbar keypad has stop working. I called KitchenAid. They said it was under warranty and that they were sending an email to the Lowe s in Allen, TX, where I bought it so I could get a replacement. They told me Lowe s would call me within a couple weeks. Lowe s never called. After 6 weeks I called KitchenAid. They said they emailed a specific person at Lowe s (I am not listing the Lowe s employees name here out of courtesy). KitchenAid emailed that person on October 18th. Lowe s manager just told me that they never got the email from KitchenAid. I know this isn t true because KitchenAid gave me the employee name and email date. Basically, Lowe s just dumped it back on me to resolve. I have never had a good experience at Lowe s. They are overpriced and there aren t ever any employees in the different departments to help you. I should have never bought the microwave at Lowe s. Lesson learned. I won t be shopping Lowe s ever again and I will make sure my associates are made aware of my experience so they don t get burned by Lowe s either.

Date: 10 months ago

Review №96

Rating: 5

Staff was friendly, and very patriotic. Lowes Home Improvement Store: Redefining the Meaning of Excellence Lowes Home Improvement Store is a name that needs no introduction. With over 2,200 stores spread across North America, this iconic home improvement retailer has redefined the meaning of excellence in the industry. From the moment you step foot into any Lowes store, you are greeted with a sense of warmth and dedication that is hard to find elsewhere. One of the most striking aspects of Lowes is its vast range of products. Whether you are a DIY enthusiast or a seasoned professional, Lowes has everything you need to complete any home improvement project. From tools and appliances to paint and lumber, their extensive inventory ensures that you never have to compromise on your vision. Not only that, but the quality of their products is consistently top-notch, which speaks volumes about their commitment to customer satisfaction. Beyond its remarkable product selection, Lowes excels in providing excellent customer service. The knowledgeable and friendly staff members are always ready to assist and guide customers in finding the right products for their needs. Whether you are a seasoned handyman or a novice looking to embark on your first project, the staffs expertise will give you the confidence to tackle any task. Their passion for what they do is palpable, making the entire shopping experience at Lowes a delight. What truly sets Lowes apart from its competitors is its dedication to community empowerment. Through various initiatives, such as the Lowes Toolbox for Education program, the company has made significant contributions to local schools and communities. By funding projects that enhance the educational experience of students, Lowes is investing in the next generation and supporting the development of thriving communities. This commitment to social responsibility is commendable and further strengthens Lowes position as a positive force in society. Furthermore, Lowes understands the importance of convenience in todays fast-paced world. Along with its physical stores, the company offers a seamless online shopping experience through its website and user-friendly mobile app. With just a few clicks, customers can browse thousands of products, compare prices, and have them delivered right to their doorstep. This level of convenience not only saves time but also ensures that customers have access to the products they need, regardless of their location. Lowes also takes great pride in providing affordable options for customers. Regular sales, promotions, and their price match guarantee allow shoppers to find the best deals without compromising on quality. Their commitment to offering competitive prices ensures that home improvement remains accessible to everyone, regardless of their budget. Another aspect that makes Lowes exceptional is their relentless focus on innovation. The company constantly introduces new and advanced products, enabling customers to embrace the latest trends in home improvement. Whether its energy-efficient appliances or smart technology, Lowes remains at the forefront of industry advancements, making it a dependable source for all of your home improvement needs. In conclusion, Lowes Home Improvement Store is the epitome of excellence in the industry. Their extensive product selection, exceptional customer service, commitment to community empowerment, convenience, affordability, and innovation sets them apart from their competitors. With Lowes, you not only gain access to top-quality products but also become part of a family that values your satisfaction. It is without a doubt that Lowes is the go-to place for all your home improvement needs.

Date: 11 months ago

Review №97

Rating: 5

I switched to this home improvement store as they are more aligned with my moral preferences and lifestyle. Left other similar home improvement big box store for same reasons...

Date: 11 months ago

Review №98

Rating: 1

Short and sweet -- apathetic and pathetic customer service. Floor sales people act like youre disturbing them when you approach them for help. Today was my last time at Lowes Allen. Instead - ill go to the Lowes on 121. Much, much better help. Friendly service with better attitudes.

Date: 11 months ago

Review №99

Rating: 5

Date: 11 months ago

Review №100

Rating: 4

Date: 11 months ago

Review №101

Rating: 4

Date: 11 months ago

Review №102

Rating: 4

Date: 11 months ago

Review №103

Rating: 1

Really slow Bad service , I was waiting around an hour for help , when they already come , wow really slow to work

Date: 11 months ago

Review №104

Rating: 5

Staff was helpful

Date: 11 months ago

Review №105

Rating: 5

Great.

Date: 11 months ago

Review №106

Rating: 5

Date: 11 months ago

Review №107

Rating: 5

Found things fast and checkout guy was really nice!!

Date: a year ago

Review №108

Rating: 5

Customer service exceptional

Date: a year ago

Review №109

Rating: 1

Went in, bought a faucet. Opened faucet in the car to make sure I had all necessary parts, discovered spout was damaged. Turned around to exchange it for a non-damaged one. LOWES DOESN T EXCHANGE. They said policy doesn t allow for exchanges. They would have to refund the purchase and I would have to pay again. Same exact product. With 15 minutes. Nope. Here s the kicker the debit card refund takes 3 business days. So I am supposed to pay $85 TWICE for a broken product? I don t care what policy is. I want to go home and fix the sink that is broken. I would have more patience if it had been even the next day, but it was 15 (FIFTEEN) minutes. The product was damaged. Just make it right. Nope. At least when I am abused at Wal-Mart, I expect it. I choose where I shop. I choose not to go to Lowe s. The end of a 25-year relationship. I guess I ll spend my money at Elliotts. At least when they overcharge me, I get CUSTOMER service.

Date: a year ago

Review №110

Rating: 1

I just left Lowe s Allen on McDermott after having a very disappointing interaction. My AC at home went out and tech won t be able to make it out till Monday. So I decided to visit my local Lowe s to buy an window ac I found on their website for $229 to hold my family over until I get ac repaired. They showed to have 15 in stock. I did not find in the aisle. The young lady that I asked for help was no help at all. She said they are somewhere she just doesn t know where and was quickly trying to send me to another store no where near my home. I asked for an accommodation on one of the units they did have on shelf. She asked her manager Andreas, he promptly said No and that he wasn t going to discount? Her words not mine. Ok I literally only need for 2 days and that was the one that made the best fiscal sense one and was the right size for my needs? I asked if they could look for the 15 and she said no. I asked to speak to Andreas and she said he s busy? WTH? I shop here because of the service they give Veterans. I literally remodeled my whole house here over the last couple years. Super disappointing in this experience. So off I go to Home Depot, which I don t shop at ever. Might start now since they also started giving Veterans discounts too.

Date: a year ago

Review №111

Rating: 4

Date: a year ago

Review №112

Rating: 5

Clean and organized store. Store employees are very knowledgeable and helpful.

Date: a year ago

Review №113

Rating: 5

Date: a year ago

Review №114

Rating: 1

Disappointed with my experience. Order a refrigerator online but the fridge was not delivered. Went into store to see if they could help. Initially they could and was able to reschedule the appointment however when we received the fridge a week later it was damaged. Notified the store of the issue and they told me I had to call the delivery company to deal with the damages. I do appreciate the store providing a credit for the original missed delivery but how come they can not directly handle the the damaged fridge. Now 3 weeks later and still have a damaged fridge at my home .

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 1

I went to get another toilet and Manager would Not offer any solution for old manufacturer defect (Kohler). What a racket, they sell defective toilets to customers so they keep buying more from the store.

Date: a year ago

Review №117

Rating: 5

You really need to have more employees covering an area or two & then stay put to answer phone calls. Thank you Jay for answering my questions & taking the time to explaining scheduling.

Date: a year ago

Review №118

Rating: 1

I m so disappointed with Lowe s today and hope it s this particular location. I haven t had this issue before. I went to return materials that I bought and it s more than 90 days old but unpacked. They refused to give credit back on my credit card and gave me store credit. In past 20 years I never had issue they always gave credit back on card or even sometime got cash. Manager or whoever was there was very rude and not at all cooperative. I have been seeing this across many other businesses they are now getting greedy and less customer friendly. Sorry Lowe s you lost 16 years loyal customer. Hope some upper management read this and give better training on customer service.

Date: a year ago

Review №119

Rating: 5

Date: a year ago

Review №120

Rating: 5

Nice place

Date: a year ago

Review №121

Rating: 4

When I tried to return some items that I had bought they told me that if its over 90 days, or/& no receipt they would not return it to get my money back or store credit. Home Depot is not near as strict.

Date: a year ago

Review №122

Rating: 5

Date: a year ago

Review №123

Rating: 5

Date: a year ago

Review №124

Rating: 5

Date: a year ago

Review №125

Rating: 5

Date: a year ago

Review №126

Rating: 5

This store has outstanding customer service. I was looking for a particular product and a lowes employee went beyond and above and took me to the location of the product. I will be a repeat customer.

Date: a year ago

Review №127

Rating: 5

My favorite, well stoked and easy to navigate using their app.

Date: a year ago

Review №128

Rating: 5

Date: a year ago

Review №129

Rating: 5

Date: a year ago

Review №130

Rating: 4

Best Lowe s in Allen. No one rarely stationed in appliances but when there, very helpful. I had to purchase so many appliances recently from a dryer, dishwasher, and upright freezer. Affordable pricing and sometimes merchandise available for same day pick-up. Recommend this location for convenience as well.

Date: a year ago

Review №131

Rating: 5

Well stocked, staff is also very helpful.

Date: a year ago

Review №132

Rating: 3

Date: a year ago

Review №133

Rating: 4

Associate super friendly and helpful, ... when you can find one! During 9:00 a.m. to 5:00 p.m. there are associates available. Evening hours its very difficult to get help

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 5

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 5

Lowes is the great place to shop what I all need. I liked it. Great customer service. A variety of options for your needs. Just stop by and check it.

Date: a year ago

Review №138

Rating: 4

Date: a year ago

Review №139

Rating: 5

Date: a year ago

Review №140

Rating: 4

The wood saw in lumbar was actually working. Called 4 hardware stores and this location was the only one that had one running. Staff were very helpful and cut things perfectly.

Date: a year ago

Review №141

Rating: 1

Date: a year ago

Review №142

Rating: 1

No one there to help you even after you hit the Health button several times. You call them on the phone and every single time you connect to the department it disconnects you so when you speak to the manager about it, she says it s just you nobody else complains about it And was very dismissive. Will not be going there again. Home Depot is right across the street.

Date: a year ago

Review №143

Rating: 5

nice plants! i love my hibiscus

Date: a year ago

Review №144

Rating: 3

Date: a year ago

Review №145

Rating: 3

Its a home improvement store. I always go to Home Depot 1st before Lowes, but Lowes carries some items in stock that HD doesnt. Lowes is a back up plan when HD fails on certain items.

Date: a year ago

Review №146

Rating: 5

I was assisted today by Goodluck with my patio furniture purchase. He was very caring in making sure I found not only the correct table and chairs for my new home, but also the correct sales price. Goodluck escorted me to the register to arrange for pickup later this week. Goodluck overhead my military discount and thanked my family for our service. I am grateful for the assistance provided by Goodluck this evening.

Date: a year ago

Review №147

Rating: 5

Date: a year ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 4

Date: a year ago

Review №150

Rating: 4

Date: a year ago

Review №151

Rating: 1

Customer Service Rep MD was very rude! Didnt want to help me! Didnt believe the sign was the actual price for furnace filter. Horrible service!!

Date: a year ago

Review №152

Rating: 5

Okay....I just had excellent service....I jumped the gun on Lowes..I think it was more of a plumbing issue than appliance.

Date: a year ago

Review №153

Rating: 2

I often shop at this store and they seem to have good deals every now and then. Just keep in mind some employees have major attitudes and are unwilling to assist or even answer simple questions. I guess their management don t care enough either.. Also bought some sod the other day and the rude lady at the main front desk didn t even give me the veteran discount.

Date: a year ago

Review №154

Rating: 4

Always have a great experience at Lowes. Staff is always ready to assist when you need them, and they have a great clearance section.

Date: a year ago

Review №155

Rating: 5

Love the place., but the service help sucks!

Date: a year ago

Review №156

Rating: 5

Date: a year ago

Review №157

Rating: 5

Date: a year ago

Review №158

Rating: 5

A place to purchase stuff to build

Date: a year ago

Review №159

Rating: 5

Great service and excellent food

Date: a year ago

Review №160

Rating: 5

Lowe s always has what I need

Date: a year ago

Review №161

Rating: 5

I go here often. Usually once a week. The staff are helpful. Beautiful plants and pots. The workers are knowledgeable and help you find what you are looking for. I ve bought paint here and was very happy with the help I received. They make keys.

Date: a year ago

Review №162

Rating: 4

Is goood

Date: a year ago

Review №163

Rating: 5

Got help and found everything on my list.

Date: a year ago

Review №164

Rating: 5

Date: a year ago

Review №165

Rating: 4

Date: a year ago

Review №166

Rating: 5

Date: a year ago

Review №167

Rating: 1

The guy working in the paint was very rude. I didnt get his name. But he act like he didnt want to do his job. I was there 5-3-2023. Around 11:15 the one in Allen store #1199.

Date: a year ago

Review №168

Rating: 5

Date: a year ago

Review №169

Rating: 5

Date: a year ago

Review №170

Rating: 5

Lowe s overall is more veteran friendly than Home Depot. Like how easy it is to apply the discount online.

Date: a year ago

Review №171

Rating: 4

Friendly staff, just your average big box home improvement store.

Date: a year ago

Review №172

Rating: 4

Date: a year ago

Review №173

Rating: 5

Always have an excellent experience at this Lowes. We are remodeling both our home and our RV and I am in constant need of things. Arian in customer service has been a delight to work with. She always greets me with a smile and a hello for my service dog, Allie. I just cant say enough good things about her or the other fine folks that work there.

Date: a year ago

Review №174

Rating: 3

Misleading promotion of buy three get three free Garden Soil Miracle-Gro .75 CU FT. Instead, the sign should be 50% off. They are advertising buy 3 get three free but at the register they are actually charging for all the items. I m not entirely sure whether their system is not updated to reflect the buy 3 get three or actually just a shady promotion. Some of the crew members explaining that the price is reduced from its original value so that makes it buy 3 get three free. I understand the price is 50% off the regular price which is a great price but that s still not how buy three get three free should work. When I was having conversations with the crew and manager they mentioned that they will bring it to the corporate and I hope they actually do. While I understand it s no one s fault at the store but it s just not a great customer experience with this kind of misleading promotions.

Date: a year ago

Review №175

Rating: 5

Date: a year ago

Review №176

Rating: 5

Date: a year ago

Review №177

Rating: 5

Standard Lowes. Helpful staff. Clean place.

Date: a year ago

Review №178

Rating: 3

Had to unload most of the 30 bags ofulch myself. The employees saw me but walked the other way.

Date: a year ago

Review №179

Rating: 5

Date: a year ago

Review №180

Rating: 5

Had what I needed.

Date: a year ago

Review №181

Rating: 5

All good good service

Date: a year ago

Review №182

Rating: 5

Date: a year ago

Review №183

Rating: 5

Date: a year ago

Review №184

Rating: 2

I went to Lowe s today about 12:30 pm for treated lumber. I found what I needed. I needed 5 boards cut in half. I was then informed by a lumber associate they no longer cut treated lumber on their saw due to chemical concerns in the lumber. No other options were offered. I left the store and went across the street to Home Depot. I was in and out in 10 minutes with the boards cut. They were not aware of any safety issues. If there are any safety issues, you need to post those issues for customers as well. I think you have a lazy and poorly trained associate.

Date: a year ago

Review №185

Rating: 5

Very clean and well organized

Date: a year ago

Review №186

Rating: 5

Date: a year ago

Review №187

Rating: 1

Poor customer service... Will stay w home depot

Date: a year ago

Review №188

Rating: 5

Organized and friendly

Date: a year ago

Review №189

Rating: 1

Not that good cashier needs to do a better job

Date: a year ago

Review №190

Rating: 5

Date: a year ago

Review №191

Rating: 5

There are so many departments and products for yard and home. Often there are employees that will ask if they can help you find something.

Date: a year ago

Review №192

Rating: 4

Date: a year ago

Review №193

Rating: 5

Date: a year ago

Review №194

Rating: 5

I it

Date: a year ago

Review №195

Rating: 5

Stuart the Store Manager is awesome.

Date: a year ago

Review №196

Rating: 5

Date: a year ago

Review №197

Rating: 3

Went in to get a hammer cause I needed to nail something to a wall. Employee was super helpful to get me the best hammer. Went home to nail a painting to the wall,but when I swung the hammer the head came right off and clonked my great-great-great grandmother in the head. Overall they should get better hammers.

Date: a year ago

Review №198

Rating: 1

After my last horrendous experience with Lowes unprofessional, rude, and dishonest delivery/installation crew and there customer satisfaction manager Delores, I canceled my Lowes credit card and will never step foot in a Lowes store again.

Date: a year ago

Review №199

Rating: 5

I love going to Lowes

Date: a year ago

Review №200

Rating: 5

Been here countless times. Never had a bad experience.

Date: a year ago