Metroplex Gymnastics

Review №1

Rating: 5

Date: a month ago

Review №2

Rating: 5

We ve had such a positive experience at Metroplex Gymnastics! My two daughters have been attending gymnastics classes here for a while, and we couldn t be happier. The coaches are knowledgeable, encouraging, and truly dedicated to helping each child improve. We ve definitely noticed a significant improvement in our kids performances since they started. The entire staff is polite and welcoming, creating a friendly environment that makes our daughters look forward to every class. Highly recommend Metroplex Gymnastics for anyone looking to enroll their children in gymnastics!

Date: a month ago

Review №3

Rating: 1

When I was little, a woman almost killed me during swim lessons! True story...my mom dropped me off for swim lessons, because I LOVED swimming, and I was extremely nervous, but also an extremely socially anxious child. In this lesson, I was probably asked to do something in front of the other children, and I was extremely scared and stressed. One thing led to another and I was crying. But crying led to sobbing as the woman instructing repeatedly shoved my 4 year old self under the water, repeatedly, not letting me catch a breath, while I was sobbing. The sobbing only intensified as my fear of being helpless to this adult woman shoving me into water, the water covering my mouth, nose and eyes, as I was gasping for air; the water, which I was too little to stand, or even find the bottom of, this beast was yelling at me about how I was going to hyperventilate repeatedly, after each shove into the water, turning the fault to me. I didnt even know what hyperventilate was...Yet somehow... It was all my fault. Mom was running errands, and meanwhile, all the while I was begging a seemingly endless nightmare to end. A hero, one I did not see or hear, as I couldnt have, was able to stop her. Eventually, Mom picked me up. Cue the usual fashion of reporting a traumatic event to a mother, and letting her know the situation will be handled. It is still so vivid to me. I loved swimming- my parents would have to beg and wait for me to be exhausted to come out of the water, but after that, I was mortified.

Date: a month ago

Review №4

Rating: 1

We tried swimming lessons at Metroplex for my son for two years and I was beyond disappointed how little his swimming skills improved after two years. Then we quit here and switched to some other school. my son learned way more in two weeks there than he did in two years at Metroplex. I have reasons to believe they intentionally want kids to have a very slow progress.

Date: 2 months ago

Review №5

Rating: 5

Date: 2 months ago

Review №6

Rating: 1

***DO NOT HAVE YOUR LITTLES TAKE SWIM LESSONS AT THIS PLACE*** Absolutely TERRIBLE service! Let me explain First of all, we signed up online a few weeks prior to our swim lessons. We never get any sort of welcome message or reminder. Okay, no big deal but it would be great to know that we are on their radar and that nothing has changed since we signed up. But again, not a deal breaker. Fast forward today.. My three year old is so excited for lessons! He can t wait to get in the pool. But remind you, he s three. When we arrive, there is no one to greet us or tell us where to go. We turn the corner and there is a table with a couple of what looks to be uninterested employees that seem to be annoyed that we are asking where to go. They point to the back without even making eye contact. Okay, rude but whatever. Once we are back at the pool, they call my son s name and he goes back with the teenage instructor (I m putting that in quotations because she was the furthest thing from that). He s in the 3-5 year old class. His class consists of 3 five year olds and him, a three year old. He s starting to get nervous because he feels like he s with big kids. He doesn t want to get in right away. But a little encouragement would go a long way. Anything, even a simple you can do it buddy would do the trick. Instead, the instructor doesn t even try to console him or give him a little pep talk. Instead, she looks at us and says i don t know why he s not getting in in the most condescending tone I ve ever heard. All this happens within 1-2 minutes. So it wasn t like he was holding up the class. I was so taken back. I couldn t believe what I was hearing. How dare you look at us like he s the problem! How dare you embarrass my son because he was nervous. He may be three but he feels emotion. Now I can t speak to the actual swim lessons because we were out of there. I wouldn t trust my pet hamster with these people.

Date: 2 months ago

Review №7

Rating: 5

Kids night out was awesome! Kids loved it, and the counselors were so fun and respectful!

Date: 4 months ago

Review №8

Rating: 5

Date: 7 months ago

Review №9

Rating: 5

Date: 7 months ago

Review №10

Rating: 5

My children get great attention by the coaches. They re ages 5 and 4 right now. We have been coming here less than a year and my child has moved up in level. She loves coming and the coaches are great when they interact with the children

Date: 7 months ago

Review №11

Rating: 2

Only giving this place more than one star because the gymnastics classes, parties and open gym every Friday are awesome. We are here for a party just about every month and my kids LOVE IT! We would have hosted one as well, but they were sold out. We recently attended the Santa open gym and it was the most fun my kids have ever had. If I could give the swim lessons 0 stars I would. We did swim lessons here and I can NOT express how unorganized they are. They used to have swim lessons all day but the schedule started shrinking because they have no staff. The teachers never look like they are happy, classes never start on time and the manager is always dodging emails and phone calls. When you do finally get ahold of her, she has the worst attitude ever and dismisses every concern you have. This morning my friends husband was turned away from classes because he was a little late... The man at the desk then used the excuse that the class was canceled and told him Its not my fault you were late. Who says that to a paying customer? I think he was just being lazy. Instead of helping him reschedule another class, the man with glasses just argued with him. Someone should really teach these swim employees how to engage with kids and adults. Wont be taking swim lessons anytime soon. The only good thing about the swim lesson was Coach Lauren & KAT and they no longer work here.

Date: 8 months ago

Review №12

Rating: 1

One of the most bizarre experiences Ive ever had at a kids birthday. First of all when we started opening gifts, which is a normal thing you would expect, right? WRONG. When we started opening gifts, one of their employees stormed in saying this isnt a service we offer. Im sorry what? You dont offer the service of letting kids open their gifts?? Seriously one of the most absurd things I have ever heard. Keep in mind this was not disclosed when the party was booked. To top it all off, you have a 90 minute block. You have 1 hr to play. When that 1 he was up, we literally had one of their employees standing in the doorway, blocking it, not letting any kids go through so they wouldnt play resulting in a room of crying kids. This tactic of theirs was also not disclosed when the party was booked. It was seriously one of the craziest things Ive ever experienced at a kids birthday parry. Seriously, do yourself, and most importantly your child, a favor and do not have your kids birthday party here.

Date: 9 months ago

Review №13

Rating: 1

If I could give zero stars I would. We had my granddaughters birthday party at this location and when we tried to open gifts, they told us the opening of gifts was NOT allowed. We were all confused since the highlight of a childs party is when they open gifts. They said that service was NOT included. Perplexed, I responded with, you dont have to help her open gifts. They did NOT disclose this piece of information when the party was booked. Had we known, we would NOT have had the party at this NON opening of gifts place. Very disappointing and will never have a party here again!! if you want your child to open gifts, dont book your party here!! Oh and, once your time is up to play they were blocking the door and not allowing kids to go out and play making them cry. Awful just awful!!!

Date: 9 months ago

Review №14

Rating: 1

I DO N T recommended this place for camp at all. They are understaff and didn t have enough supervision for the kids. My son was beat up by couple kids and had a big scratch on his face yet no one call me to report and gave me any explanation. I emailed and called to find out what had happened and they brushed it off. They don t really care about the kid or their injury. His face will be scar for life.

Date: 10 months ago

Review №15

Rating: 5

Date: 10 months ago

Review №16

Rating: 1

Very very poor customer service and how they treat kids that are shy, I don t blame them as all the employees are kids themselves. Management or owner should do better and teach their kids(employees) do better.

Date: 11 months ago

Review №17

Rating: 1

Date: 11 months ago

Review №18

Rating: 1

Horrible experience. My grandsons birthday party and it was hotter inside than out they had large fans but they just blew around hot air. If I wanted to sweat all day I would have had the party at a park and saved $400.

Date: a year ago

Review №19

Rating: 5

I I like this place and my daughter loves it to. They are very flexible and cooperative. Instructors are super nice and helpful

Date: a year ago

Review №20

Rating: 5

Attended a birthday party. Good fun choices for kids. My kids had fun. Congested though with back to back parties.

Date: a year ago

Review №21

Rating: 2

While their parties are routine and a well oiled machine, the parents night out and summer camps are run by teenagers and really not a positive environment. My two sons hated their experiences because the other kids there were beyond rude and clique-ish as well as the counselors laughing along instead of standing up for being kind and not speaking down to others. We have not, and will not bring our kids to any camps or PNO due to lack of supervision and poor character of the staff. We came back for swim lessons for our daughter. The lessons are okay. My daughter has not learned to swim like our son did. The pool is completely full with camp kids and there was an incident where a child fell in and our teacher didnt see her. The mother was banging on the glass to try and get the teachers attention. There are no cameras on the pool. After that Jada, the swim manager, did implement new rules. All kids must sit out and not play on the benches. They have a lifeguard now (who sometimes watches but doesnt scan the pool like lifeguards at Hawaiian Falls or YMCA). Even now as I write this the lifeguard has her back to the pool watching camp kids dry off instead of the two classes still in the water. Weve been coming here for the past 4 years and Ive just seen alot of consistent issues. While managers are great, their kindness has not trickled down into the staff. While we will likely book a birthday party again if we have to for convenience, I cannot recommend their day camps, parents night out or swim school. Were trying gymnastics at another gym because weve just been soured with multiple poor experiences. I really wish it wasnt going down hill like our experiences have been. I would love to support this place as they have the operations running, but the hiring and staffing really is a weak link for them when it comes to every day customer experience

Date: a year ago

Review №22

Rating: 5

Shout out to coach Megan! I can just tell my son Jacob feels very comfortable around you. Overral cool place for a kid to do everything in one place.

Date: a year ago

Review №23

Rating: 5

We love Metroplex!! My daughter has been taking gymnastics for over a year there. Weve tried other places and she always chooses Metro. Shes 4 and she also attends the summer camp. She loves it so much, she never wants to leave! The kids do all sorts of fun activities all day long from a swim lesson, to gymnastics lesson, ninja gym, open gym, outside play and special events each week.... like the creature teacher, magician and shaving cream! Ive read the other reviews on here and have never experienced or seen any mistreatment of employees or kids being hurt and left unattended. In fact if a child does get hurt, they tend to them right away. There are some counselors that are still in high school but most have worked there for several years; and all are nothing short of kind, caring and fun with the kids. The office staff is very knowledgeable and will help you with any questions. Also, I just wanted to mention that they are in fact licensed. I have been really impressed with how clean it is there. The whole gym is cleaned several times a day and my little one has yet to get sick. All in all, I would highly recommend Metroplex for gymnastics, ninja classes, swim lessons and summer camp!

Date: a year ago

Review №24

Rating: 1

They take away your tokens for classes you have ALREADY PAID FOR when you cancel your membership. But they don t inform you of that until after it s too late. Currently they owe me $60 and they don t seem to care. Dishonest company. I canceled future classes so they don t continue to automatically charge my card . That doesn t mean I am forfeiting classes already paid for.

Date: a year ago

Review №25

Rating: 5

Metroplex Gymnastics is a great facility that offers many programs for kids ages 3-12. Check it out!

Date: a year ago

Review №26

Rating: 3

I like what they offer for toddler classes but the teachers literally talk to each other more than half the time. They don t pay any attention to the kids at all!

Date: a year ago

Review №27

Rating: 1

If there was an option to give no stars, I would choose that. The coach was unhelpful and did not give the kid a fair chance, which was very discouraging. To make matters worse, the coach even told a lie to cover up his own mistake. Overall, it was a horrible experience.

Date: a year ago

Review №28

Rating: 2

Why is this place SO stinky!!? Management should do something about the odor. I ve only been here couple times so I can t review anything else yet.

Date: a year ago

Review №29

Rating: 4

Date: a year ago

Review №30

Rating: 5

12/10 for parties. Loved it so much attending that we hosted the next party here. Great value and great place!

Date: a year ago

Review №31

Rating: 1

My Daughter had her Birthday Party at Metroplex last weekend and I was MAJORLY disappointed in the way things turned out. I actually attended the gym as a kid and I knew how much fun we used to have at the parties and that if it was still the same that my kids would love it. Well there was basically no interaction between the Birthday Host (employee) and the kids other than telling them all the things they couldnt touch or play with and everything felt so rushed. When the kids had maxed their hour in the gym and we went to the party room things were good but still rush, rush, rush. When we went to get our gift bag and shirt for the Birthday Girl they informed us that they were all out of shirts and that there was nothing they could do. (mind you I planned this Birthday Party 4 months in advance) and the gift bag that my daughter received had only a single temporary tattoo and a flyer to advertise for parents night out that they offer. I feel like in this situation that we got ripped off by not getting anything that was advertised online for the party. I am glad that my daughter is only 3 and still had fun but, I will never recommend metroplex to anyone again.

Date: a year ago

Review №32

Rating: 1

Since 2021, the compliance history via Texas Health and Human Services has identified fourteen deficiencies in Metroplex Gymnastics Allen, including four HIGH deficiencies. Some of these include annual fire inspection (2021 AND 2022), illegal operation (not licensed), essential documentation emergency preparedness plan, requirement of gas leak inspection, and annual sanitation inspection just to name a few. I came across this information after reporting the facility to the Department of Family Services for an incident involving my daughter which was quickly picked up by the them upon my report. I would suggest all parents look up the allegations against Metroplex for leaving injured children with no medical care, with broken bones and bloody faces for hours. Had I known what I know now about this facility my child wouldnt have stepped foot in here. In my opinion it is only a matter of time until a child is lost once again or injured in a manner that will cause permanent physical harm or death. These people dont care about your kids, they care about your money. Parents think that since they sign a waiver there isnt anything they can do and are intimidated. Unfortunately for the owner, waivers dont protect against Texas laws regarding children. Since I spoke up about this incident, mothers and fathers in Allen have come out of the woodworks about witnessing children almost drown, employees and trainers going silent about unattended injuries, kids unable to be located in the facility for lengths of time, and the list goes on and on. This isnt something I have to make up, its on the internet and documented by real people who had these things happen to theirs and others children while at Metroplex Gymnastics.

Date: a year ago

Review №33

Rating: 1

Horrid experience.

Date: a year ago

Review №34

Rating: 1

I will not patronize this company! They do not abide by labor laws. A child was told to punch out and proceed to work because they took a break which they are allowed to by law and instead was then belittled by the so called adult in a confrontational manner by calling her a liar and a thief because she took an entitled break. These words to someones child is absolutely horrible. I believe everyone is allowed to catch a breather and nor did she ask what was the nature of the childs condition. This is disgusting. This is unacceptable and against the law. This will not be tolerated! This hurts my heart that a family oriented establishment would treat a person on their staff this way. I will never send my daughter here again.

Date: a year ago

Review №35

Rating: 1

Do not patronize this company or let your children work here. They do not abide by labor laws. A child was told to punch out and proceed to work because they took a break which they are allowed to by law. The child was also called a liar and a thief because they took a break. This is unacceptable and against the law!

Date: a year ago

Review №36

Rating: 1

The manager is terrible. Calls the employees thieves and liars after they have worked 9 hours straight without a break. Then proceeds to tell the employees to punch out and still work. Do not utilize this business!

Date: a year ago

Review №37

Rating: 1

First, it was the breastfeeding rule you TRY to put in place, but actually can t be enforced because the laws are definitely above you, and then you mistreat your employees! SO SAD!!! Just because most of your employees are still in school, do NOT mean you can be disrespectful to them! And then to send them a text after the mother confronts you is RIDICULOUS! To not allow breaks during a 9hr shift is against the law! Do better!

Date: a year ago

Review №38

Rating: 5

My friends had their kid s birthday party here and wow what a fun place!! The kids all had a blast including the birthday boy! The staff were so helpful and responsible and on top of everything. Not your usual teenagers who slip away to text on their phones! These workers were very attentive and accommodating to the parents and kids! Highly recommend

Date: a year ago

Review №39

Rating: 1

I support breastfeeding mommas! Would give them no stars if I could.

Date: a year ago

Review №40

Rating: 1

Held my daughters birthday party here, and had signed up for a trial class. The birthday party was a disaster, the room was still dirty 10 minutes into the 15 minutes they give you to set up for the party. The young girl who was there to be our party coordinator didnt do or help with anything, and we were late getting to our own party when the Gymnastics portion started. The AC was broken, it was extremely hot throughout. The equipment and the gym was hot and dirty. We were embarrassed to have held the party there. Obviously, the trial was canceled and our daughter loves ASI Allen.

Date: a year ago

Review №41

Rating: 1

This establishment sent an email to parents asking breastfeeding mothers to cover themselves or leave. This establishment is not family friendly.

Date: a year ago

Review №42

Rating: 1

Do not bring your kids here. Absolutely disgusting establishment with extremely disgusting staff. Most of them are teenagers with poor customer service skills and don t know how to handle young children. And the sanitation of the building is VERY poor. I came for a birthday party and there were roaches actually crawling around the floor, and in the starting gym. The workers were playing around and not fully paying attention to the children. A child fell off the zip line and one of the workers just stood there, then walked past the crying child, all while covering her face to not laugh. Then, an older african american woman started to push through a crowd and began cleaning and blocking the way for all of the parents moving through the gyms. She was extremely rude, plus the way she was talking to one of the workers was incredibly disrespectful and unnecessary. If they weren t related then the older woman definitely deserved to be punished for the things she said to the young girl (she looked no older than 16). Do not bring your children here if you love them.

Date: 2 years ago

Review №43

Rating: 5

The entire staff here is amazing! We signed our daughter up for both gymnastics and swim classes (she s 3). Gymnastics is wonderful during the school season when it s not crowded and helps her improve her mobility, motor skill, and to get out some of that wiggly toddler energy. In the summer we drop gym and double up on swim classes. COACH KAT is AMAZING. I cannot rave enough about her and how much she has helped Abigail grow and feel confident in the pool. We went from a screaming toddler to a well equipped confident swimmer. She is very patient and gentle with Abigail while simultaneously pushing her limits so she can grow during class. My daughter is literally obsessed with her and tells everyone how much she loves Miss Kat and that she is THE BEST MISS KAT EVER! We wouldn t know what to do without her here at Metroplex! So thankful for what she provides our daughter with every Tuesday and Thursday morning.

Date: 2 years ago

Review №44

Rating: 1

Date: 2 years ago

Review №45

Rating: 1

Took my Daughter there for the first time not coming back !!! The instructor mindey has no idea of dealing with kids horrible experience ...

Date: 2 years ago

Review №46

Rating: 5

Fun place

Date: 2 years ago

Review №47

Rating: 4

My 10 year old only attends Parents Night Out at the metroplex, she really likes it and every Friday asks us to go. She went to their summer camp 2 months ago and she did not complain, we think she had a good time :)

Date: 3 years ago

Review №48

Rating: 2

I have known Metroplex for a long time. The only reason I would give it 2 stars instead of 1 is due to their competitive gymnastics program. The gymnasts are sweet (for the most part) and the coaches provide great training. I would definitely recommend Metroplex if you are looking to join a competitive gymnastics team, but be forewarned about the management and up keep of the facility. They are constantly looking for new ways to get money. It started out as a solely gymnastics and swimming program, but then grew to include summer camps. When that wasnt enough, they added Parents Night Out, Tumbling Classes, and an Ninja Warrior Class (which is really just a small obstacle course and warped wall). They even took away the old locker room for the gymnastics teams and converted it into another classroom to accommodate more camp kids. The girls now have to use lockers that are clearly visible from all parts of the gym and offer no privacy. They also attempt to squeeze out additional money through the vending machines. The initial price for all items was $1.00. Even this price wasnt fair for all items, but the prices have since been hiked to $1.50 and now $2.00 But with all of this money, they have never fully brought the building out of its warehouse state (the original building design). The ceiling leaks whenever it rains and is stopped by large trash cans placed in the center of the gymnastics floor. The pit often gets wet and they have had problems with mold and bugs getting inside. The summer camp is poorly run, as they look to cheap labor (teenagers). They have little to no experience working with children and cannot provide adequate care. Not all of them are bad, but some are. Only send your kids to camp if they are old enough or have older friends that can watch out for them. Best of luck when dealing with Metroplex!

Date: 3 years ago

Review №49

Rating: 1

Date: 3 years ago

Review №50

Rating: 1

Incredibly disappointed in this gymnastics.. Booked a free appointment to see if this was the right place for my 2 girls. Absolutely not. My littlest cried because the instructor(Sophie)was talking to her so strict even though she was behaving so good. Even my 7 year old said that her instructor(Sophie)was getting mad at her, it could be because of the stress but that is no excuse to take it out on a child. Would not recommend for people who love their kids.

Date: 3 years ago

Review №51

Rating: 5

My kids have loved their time at Metroplex. We have had numerous experiences. They have been great with my 2yo adventurous daughter. So patient and pushing her to me things in Gymnastics. My 5yo daughter did great in Gymnastics and is looking forward to starting swimming lessons soon. Both the 2yo and my 8yo will be joining her in swim. Everyone is so helpful and accommodating. We have been very pleased.

Date: 3 years ago

Review №52

Rating: 5

My 5 and 6 year old LOVE this place! As a parent, I really love the organization of the birthday parties and summer camp- very efficient! Thank you!

Date: 3 years ago

Review №53

Rating: 5

We love it here! Kids are huge fans!!! Plus great for date night

Date: 3 years ago

Review №54

Rating: 5

Our kids love going to there swim lessons! The teachers are attentive and patient. They also give details of the progress of your child after the lesson.

Date: 3 years ago

Review №55

Rating: 5

Our daughter loves Metroplex Gymnastics. She s been attending class for over 2 years and still gets super excited each Tuesday! Plus Coach Mindy makes her feel so special and gives her all the attention she needs.

Date: 3 years ago

Review №56

Rating: 1

I dont know how their gym normally operates but the summer camp was a huge disappointment. The front of house is rude and unprofessional. The staff is young and unknowable. My kids cried while there and begged to never go back. For what they charge (its not cheap), you can send your kids to a much higher quality camp. I wouldnt trust these people with my kids ever again. Dont be fooled by the pictures online (we were), it isnt like that.

Date: 3 years ago

Review №57

Rating: 5

We love going to gymnastics here! The parent and toddler class is so fun and we look forward to it every week.

Date: 3 years ago

Review №58

Rating: 5

Such a fun place for my little one. We look forward to going to gymnastics every week and love our teacher, Charlena!

Date: 3 years ago

Review №59

Rating: 5

My kids love going to Metroplex. The staff is very friendly and welcoming. The parents night out option is fantastic also!

Date: 3 years ago

Review №60

Rating: 5

Ive been sending my kids to Metroplex Gymnastics for over 10 years now. Not only do they have great teachers for gymnastics but the swim instructors are fantastic too! I highly recommend Metroplex Gymnastics in Allen!

Date: 3 years ago

Review №61

Rating: 4

Date: 3 years ago

Review №62

Rating: 5

my daughter loves it here....the counselors are awesome, I recommend to everyone.

Date: 3 years ago

Review №63

Rating: 5

Great facility and instructors are world class! Out two daughters love training here. Theyve been to other gymnastic schools in the area and none compare. So glad we found this gym!

Date: 3 years ago

Review №64

Rating: 5

my two kids learned to swim very quickly! strongly suggested

Date: 3 years ago

Review №65

Rating: 5

My daughter has a weekly gymnastics class. Shes been to summer camp. They swim in the morning, have lots of play time , and special events like a petting zoo or snow cones. They also offer birthday parties.

Date: 3 years ago

Review №66

Rating: 5

All three of my girls go to metro plex they are 5,5, and 7 they take gymnastics there and also do kids night out on a regular basis. They have attended Friday and Saturday kids night out and absolutely love it. The staff is very friendly, they enjoy making new friends and come home nice and tired which is always a plus. Would definitely recommend kids night out.

Date: 3 years ago

Review №67

Rating: 5

The teachers are very professional and nice. The office stuff always help. Kids love to participate at the gymnastics and swimming classes.

Date: 3 years ago

Review №68

Rating: 5

Best summer camp for the kids! My daughter had such a wonderful time!

Date: 3 years ago

Review №69

Rating: 5

We just moved here from Austin and found this camp. We absolutely love it and the staff is so kind and good with my daughter who is so shy. She s made a lot of friends and I always pick her up with a smile on her face and fun memories with the activities they do. We have had a great summer with them so far and will be back next summer

Date: 3 years ago

Review №70

Rating: 5

I have three children. My kids go to Metroplex every summer break, and they always love it. The teachers are young and kind, so they have fun with the children, and there are special events every week so that the children can have a new experience. Recommend

Date: 3 years ago

Review №71

Rating: 5

My sons, ages 5 and 6, attended the Metroplex Gymnastics Day Camp this summer, and they loved it! They did two of the half day camps which worked perfectly with our schedule. They had swim lessons in the morning, and then fun activities the rest of the day. They were given a t-shirt too! Metroplex Gymnastics offered so many fun and exciting activities for kids this summer! I m planning on signing my boys up for a couple more days before school starts! We are also have in my son s birthday party there at the end of July! We went to a birthday there in the spring, and I thought it was just done so well, and my son had so much fun, he wanted to have his party there! I highly recommend Metroplex Gymnastics!

Date: 3 years ago

Review №72

Rating: 5

My son went to summer camp and it was really fun. Having different activities, special events and huge facilities. Everything is perfect.

Date: 3 years ago

Review №73

Rating: 5

We love metroplex in Allen, my daughter Saige wakes up every morning ready to attend summer camp so has so much fun playing with others and it s very organized! We will be starting gymnastics here as well! Thank you

Date: 3 years ago

Review №74

Rating: 5

Metroplex is a favorite for our twins Frisco and Katy Anne they absolutely love the staff!!! And love everything about metroplex what a classy place we thank y all we live in blue ridge and still take kids there daily

Date: 3 years ago

Review №75

Rating: 1

I had been a parent whose older kids (now high schoolers) went to Metroplex and started our youngest 2 years ago. The lack of supervision of the kids during free time at end of class and coaches talking to each other instead of watching the kids caused me to pull my kid after she was almost kicked in the head by another student when another student used the rope to swing into the pit my kid was still in. I immediately spoke to the front desk who tried to excuse the fact it was a new coach and chastised me on how I brought it to their attention. I would avoid this place who has seemed to moved from seasoned coaches to less experienced ones that are not paying attention to the kids to avoid injuries.

Date: 3 years ago

Review №76

Rating: 5

Nice Gym!

Date: 3 years ago

Review №77

Rating: 5

I love this place! We first came for a Birthday party and it was a blast. I came to the website and saw the advertising for their spring break camp (which was only two weeks away) and signed 4 of our kiddos up. It included swim lessons too. The kids loved it. Today is the last day of camp and 2 of the kids were sick this morning and they had no problem issuing a refund (or in my case, credit to our account so we can come back again). We also had a small issue with a bully and they addressed it immediately. Would, and already have, recommend this place to anyone!

Date: 3 years ago

Review №78

Rating: 5

We had my son s 5th birthday here and our party host was phenomenal, she went completely above and beyond. We forgot a cake knife and extra plates and they graciously helped with both. The party flowed perfectly and all of the kids had a great time. Great party spot, would highly recommend.

Date: 3 years ago

Review №79

Rating: 5

We have had several birthday parties here over the years, my two sons absolutely love the place and dont stop talking about it. The staff is always wonderfully helpful and super nice to the kids. We go back as much as we can!! Love this place!!

Date: 4 years ago

Review №80

Rating: 1

Avoid this place if you care about your kid safety the security is quite poor further more the staff is not experimented to say the least many young 16 years old who did not take proper action when my son, 7 years old , hit a wire, got his full cheek complexity racked and had his lower lip bleeding quite heavily,. Half of his face was bleeding and swollen. No one called me at time of the accident and no one seemed to know what happened when I came to pick him up. My kid was hurt pretty bad . It took sold 15 min to have a manager to talk to. Pretty disappointed and quite hurt but such negligence as I use to like the place .

Date: 4 years ago

Review №81

Rating: 2

Fun place for kids but security is seriously lacking. Only 16 year olds work there. There is an open door kids can walk in and out of and I didnt have to show my id when picking up my daughter. Its a good price for a date night but will not be returning.

Date: 4 years ago

Review №82

Rating: 5

Awesome Place!! Oir girls love it here. Summer camp options, day camps during school holidays, options for swimming lessons, and parents night outs!! Staff is great!

Date: 4 years ago

Review №83

Rating: 5

My daughter LOVES her gymnastics class every week! The coaches are great and very interactive and caring towards her!

Date: 4 years ago

Review №84

Rating: 5

My four year old did a two week session here and loved it! Her instructor, Lauren, was knowledgeable and nice. She progressed in only two weeks.

Date: 5 years ago

Review №85

Rating: 5

Date: 5 years ago

Review №86

Rating: 5

I enrolled my 4 year old son to the swimming pool class, the first lesson was an amazing time for my son, my son had a lot of fun. I liked the way the coach taught my son.

Date: 5 years ago

Review №87

Rating: 5

So far so good the teacher seem very well rounded with different ages and skill levels

Date: 5 years ago

Review №88

Rating: 5

Great lessons, small classes, patient and fun coaches!

Date: 5 years ago

Review №89

Rating: 5

We love both the swimming and gymnastics programs here!

Date: 5 years ago

Review №90

Rating: 5

The instructor was extremely nice according to my daughter and very encouraging. I liked the smaller class size and the feedback we received at the end of class. Even the things my daughter needed to work on the instructor brought it to me in a positive manner which I definitely appreciated. She really enjoyed herself and i am very grateful for the pleasant experience.

Date: 5 years ago

Review №91

Rating: 5

Can t say enough great things about Metroplex. They have a great selection of programs for the kids and great coaches and staff. Thank you!

Date: 5 years ago

Review №92

Rating: 5

We absolutely love Metroplex Swim Program. The instructors are patient and make each class safe & fun! They make it easy to track each child s progress with personalized trackers.

Date: 5 years ago

Review №93

Rating: 5

My grandson loves coming to swim class. He is a very active boy and the swim instructors are very patient and keeps him engaged throughout the class. He has learned so much already in the month that he has been taking classes! Thank you!!

Date: 5 years ago

Review №94

Rating: 5

We have had an amazing experience with Kimber at Metroplex as a swim instructor. My child has some sensory processing issues and is very hesitant in the water because of that. Kimber is patient, with clear expectations and has my daughter doing things I never thought possible in just a few sessions.

Date: 5 years ago

Review №95

Rating: 5

My daughter is already 8 and has never had formal swim lessons so she wanted to try some classes because she loves the water. We have had nothing but a great experience thus far. She looks forward to every week when she has her class. Such a great choice signing up at metroplex.

Date: 5 years ago

Review №96

Rating: 5

Love the new swim staff! Couldn t be better!!!

Date: 5 years ago

Review №97

Rating: 5

Swim lessons are awesome! Happy kids everywhere! Birthday parties are the best in town!

Date: 5 years ago

Review №98

Rating: 1

***********This business is unsafe!! Small children have been slammed against walls, yelled at, left around pools with no adults watching them, and on and on. Read ALL of the reviews!!************

Date: 5 years ago

Review №99

Rating: 1

DONT bring kids here it s not safe!!

Date: 5 years ago

Review №100

Rating: 5

first visit here I was given an explanation of how fun parents night out is by the office man Michael, we came back a week later and now we don t go one Friday or Saturday without coming to parents night out! My children love playing with their friends, most of the staff is very energetic, great environment!

Date: 5 years ago

Review №101

Rating: 5

Great place ! Very clean and kids love it here.

Date: 5 years ago

Review №102

Rating: 1

My son attended this school when he was very little. He was in their GAP (gymnastics and preschool) program. The daughter (Sharla Streeter Gant) of the owner was his teacher. He had been attending for a couple weeks when one day we picked him up and he was red-faced and had been crying. No one said anything to us. When we got home, he explained the teacher had picked him up by putting her hands under his armpits and slammed him into the wall. He acted out and demonstrated what had happened. He said he and another little boy had been running and playing and the teacher got mad at him. He had a large red mark on the right side of his back. When we inquired at the school about what had happened, the employees denied anything had happened. After several phone calls and inquiries, the teacher stated she had assisted our son to timeout and he may have scraped his back on the cabinet counter top. (She had picked him up and pushed him against a wall of cabinets that had a countertop catching the small of his back on the right side on the countertop). We took our son to the doctor but his injury was only the mark on his back that was becoming a bruise. I asked them to document it. We contacted Child Protective Services and the Allen Police Department. When the authorities contacted Metroplex Gymnastics, they claimed he fell off the table and the owners preschool grandson was their corroborating witness. So it was our little boys word and bruised back against that entire family. Our son was not ADHD and did not have behavioral issues. There was not any reason to slam him into the cabinets. There was never an apology or anything from the owners of Metroplex Gymnastics. The grandmother owner only wanted to know if we were going to keep our son in class because they needed to fill the slot. I wouldnt trust any them with my dog and for sure not a small child. Although this happened several years ago, it appears from recent reviews that the school did not improve.

Date: 5 years ago

Review №103

Rating: 1

Just THE WORST. Please read all the reviews, for your childs/childrens safety!

Date: 5 years ago

Review №104

Rating: 5

We switched our daughter to Metroplex from another gym about 3 months ago and have already seen a huge difference. Shes learning new things every week and having a great time doing it. I only wish wed switched sooner! She LOVES Coach Brad. We also have had lots of birthday parties there (because my kids keep asking for them every year:)) and have a great time every time.

Date: 6 years ago

Review №105

Rating: 5

I love this gym and the amazing team of staff! I have 3 boys with lots of energy and ALL of us enjoy the Parents Night Out they offer:) Also the parties there are always a blast and my kids go home exhausted.

Date: 6 years ago

Review №106

Rating: 5

Date: 6 years ago

Review №107

Rating: 1

3.3 is far above what this score should be. The owner is full of himself and refuses to take customer criticism. Instead of discussing anything with an angry customer they will kick them out of the Gymnastics facility. The owner doesnt care about about the customer and far more about his own ego. I would advise anyone to not do business with this Company and go to a different facility. The staff is generally fine. They have a bit of a problem with unruly kids. Please be advised the owners here are the problem. I hope you reconsider doing business with this location rather than risking upsetting the owner.

Date: 6 years ago

Review №108

Rating: 1

Please read and BELIEVE the reviews! The staff is rude and unorganized as described. The summer camp is run by all teenagers with no adults or upper management in the building. Beware! They offer to take your kids to the classrooms in the mornings because there is no supervision in every classroom. On several different days, I pointed this out to management. I enrolled my kids for one month, but pulled them out after one week due to all of the issues (no supervision, teenage instructors yelling at the kids at the top of their lungs, lost swim gear that was labeled). It is just a matter of time before their luck runs out and the bad practices in this establishment result in serious injury or harm to a child.

Date: 6 years ago

Review №109

Rating: 5

I brought my neighbors kids to Metroplex Gymnastics PNO a couple months back and afterwards they insisted to go again. The staff was very nice and helpful while I was checking them in and also checking them out. Ever since, they have gone every weekend. The prices are cheap and they also feed you kids which is included in the price. I strongly recommend bringing your kids or siblings here.

Date: 6 years ago

Review №110

Rating: 5

Date: 6 years ago

Review №111

Rating: 1

Went here for a party. Way too many rules limiting the kids fun. Only one turn on the zip line, no flipping, no high bars and no playing on the pads. Staff was not very friendly as well. Some were but the majority was not. Would not recommend.

Date: 6 years ago

Review №112

Rating: 5

Date: 7 years ago

Review №113

Rating: 1

Im exstreamly mad at this place. Both last Friday and this Friday I was told they were going to have there Open Preschool Gym. Last Friday I was told they got there dates messed up and it would be open Sept 1st. So yesterday Aug 31st I called spoke to a lady asked her if Open Gym would be open. She said yes and sorry for the mix up last week. So I packed up my kids drove all the way from Frisco walk in around 1015. The guy at the desk Trey said they do NOT have open gym today bc it is Labor Day Weekend. I told him no I was told yestetday yall would be open. He actually laughed at me . I could not believe it. I asked to speak to someone incharge but he said hes the only one there. My 2 year old threw a big fit which I completely understand bc she 2 times now has had to leave a place she liked. I will NEVER waist my time and money on this place ever agian. There lack of communication with staff and the way i was treated by Trey today has shown this place is terrible and they do not care at all for costume service. Id advice anyone wanting to go to this gym to find a better one . I honestly dont think they should even get 1 star.

Date: 7 years ago

Review №114

Rating: 1

I had my Dad go to pick up my daughter from summer camp and when he got there they could not find her and said she had already been picked up. Luckily after looking in both classrooms, the gym, and play area my Dad found her laying down in the office. She wasnt feeling well and was brought to the office to be picked up (which would be fine but they never called to let me know she wasnt feeling well and the teacher didnt know where she was). Hoping this was just a mistake and not something that normally happens. I decided to try a few more days of their summer camp... well when I went to drop her off this morning I walked her back to the class and there were 5 kinds in the classroom with no adult! I made all the kids come with me and brought them to the office so at least someone would be watching them. Even though the one week my daughter went to metroplex for summer camp she had fun, I will never bring her back it is not worth the risk.

Date: 7 years ago

Review №115

Rating: 1

Beware if you are contemplating swimming lessons here. Some members of the coaching staff are completely incapable of adapting lesson plans according to a childs age or capabilities, resulting in the child being stressed to tears and/or physically injured. We put up with multiple kids per lane bumping into each other in the smallish pool but pushing the kids well beyond their comfort zone was the last straw.

Date: 7 years ago

Review №116

Rating: 1

Shame on me to not have read the reviews before booking a party at the metroplex gymnastics, it was the worst experience ever!!! It was very disorganized, we had to waste party time looking for gifts that were placed on the wrong cart, it took much convincing to get them to even try to look. To top it off, the electricity went out during a sudden heavy rain, lightning and thunderstorm, the place was pitch-black there was no back up light and we were using the flashlight on our phones. So, we left without using the 24 packs of bluebell ice cream cups I had given (Mason) to put in the freezer when we arrived (dont forget they advertise the freezer for your ice cream). When I returned that evening to pickup my ice cream, they were no where to be found! The girl at the desk was like there is none left, despite me trying to explain we didnt use any at all, luckily our party host was still there who confirmed that we didnt use any during the party. So, Mason was called, who said he gave them to a party host, an unknown host I may add because it wasnt my party host!! Fast forward, I was told the manager will call me the next day. The unprofessional Tre called and told me that Brian the owner said they can not compensate or replace the ice cream as their policy states they are not responsible for lost or stolen items. They unfortunately dont know the difference between misappropriation vs lost! Their employee gave my clearly marked items to someone else which I dont believe, I dont think anyone would have accepted items they didnt buy for their childs party, I think Brians employee (s) ate or took them home but he doesnt care about costumer satisfaction enough to investigate what actually happened! Save your money and sanity, do not do business with these people! It is a boring place anyways, the kids had to be creative for an hour with the boring place!!! What a rip off!

Date: 7 years ago

Review №117

Rating: 2

Date: 7 years ago

Review №118

Rating: 1

Terrible customer service and extremely rude. Do not do business with these people. This business has absolutely no idea how to problem solve and completely inefficient in their organizational process. Horrible place.

Date: 7 years ago

Review №119

Rating: 1

I had my 4 year old daughters birthday here on May 21st. Worst experience ever!! They have terrible customer service, unorganized, and lack of communication between employees! They have the guests place their gifts on a designated cart with the birthday childs name on it, but they dont monitor. Received a call yesterday (almost 2 weeks after the party) they found one of my daughters gift. I went up there today to claim it and someone must have moved it or took it. I requested that they called everyone with parties today to see if maybe one of the workers possibly put it on their cart and they ended up accidentally taking it home. The swim director told me that he would watch security tapes. I got a call an hour later and they told me that a gentleman came in and knew my daughters name and claimed the gift. My phone number was the only one on the registration and my husband was with me all day... they told me I cant directly contact the manager and he doesnt have set hours for when he is there. I guess I will be blowing up their phone until I speak with Bryan! UPDATE: just talked to Bryan and he told me there was nothing he could do to make it right and it was my fault the gift was lost. Thats fine, I wouldnt have expected your customer service to be any better. I will be replacing my daughters gift that yall gave to the wrong person and spreading the word about how terrible my experience was and try to save others from this frustration.

Date: 7 years ago

Review №120

Rating: 1

Customer service is awful and gifts that were left on a cart came up missing from my daughters birthday

Date: 7 years ago

Review №121

Rating: 3

Date: 7 years ago

Review №122

Rating: 1

Worst customer service! Today I wanted to enroll my baby for the swimming class. They made me wait for a lady who could help. Ive been waiting for a while and then asked for how long more should i wait. So the front desk lady didnt even try to answer my question. She simply said she didnt know and suggested to come back tomorrow. Seriously? I have to come every day untill somebody finds time to talk to me? Wow... they are worst from the very beginning, so Im not expecting any good for my child... there are lots of other swimming schools around, so do not waste your time at metroplex!

Date: 7 years ago

Review №123

Rating: 5

Date: 7 years ago

Review №124

Rating: 5

My daughter Rebecca started here a year ago. She had been doing gymnastics for a while and we were wanting to switch gyms because we didnt feel like she was learning that much at her other gym. Right away, we noticed that they were taking time to teach her the proper way to do everything and I could tell that the coaches there truly care. This is a place that she feels safe and can always count on her coaches to be there! I see her coaches are active and put so much effort all the time, they are able to playback bar routines and evaluate the students mistakes to improve. Everyone is so friendly and she is progressing faster here than she did anywhere else. Thank you coach Justin, coach Lisa, coach Kelsey and coach Carol.

Date: 7 years ago

Review №125

Rating: 5

Great place to have parties! The Parents night out is awesome when me and the spouse want to go out for a date! They also do pretty good promotions!

Date: 8 years ago

Review №126

Rating: 5

Date: 8 years ago

Review №127

Rating: 5

My Sister has been enjoyed Metroplex for the past 5 years. She has been to PNO, attended camp, taken swim lessons, had parties there, and is going to start taking Gymnastics classes. I love the variety of programs Metroplex offers and coaches have been awesome!

Date: 8 years ago

Review №128

Rating: 1

Horrible place for summer camp. Started out with a rude child at the front, Tre, who has zero customer service and argued about why my children were dropped from the camp before they even started. He doesnt know how to look someone in the eye when talking, doesnt know how to apologize and arguing when they had many open spots. Theyre not even at half capacity from years past. The owner was emailed and messages were left regarding Tres rudeness and there has been no response for a week. Bryan Streeter, I have un-enrolled my children for the next weeks from your summer camp and will no longer be returning there the following years. You also may want to re-look at how it is run as my kids are bored everyday there and say it is really boring compared to years past. In the evening they all sit cramped in a room for a few hours watching tv. I didnt take them to a summer camp to be treated rudely and to have my kids bored out of their minds, especially a camp that supposedly has activities planned all day long and a new large gymnastics area. This has been a waste of time and money.

Date: 8 years ago

Review №129

Rating: 4

Date: 8 years ago

Review №130

Rating: 5

Awesome!!!

Date: 8 years ago

Review №131

Rating: 1

The staff wouldnt let me play with my friend which I am disappointed with thats why u give this place 1 star.

Date: 8 years ago

Review №132

Rating: 1

I can not get anyone to give me any information on who did t-shirts for the Metroplex Challenge. I purchased 6 shirts and Challenge is spelled incorrectly. I just want a name and phone number and keep getting the run around or a recording.

Date: 8 years ago

Review №133

Rating: 5

Date: 8 years ago

Review №134

Rating: 5

A great place to host your childs birthday party! The staff is super friendly and very professional. My niece had her birthday party here and it was very pleasant to be there. They take care of most of the setup for you. You just need to provide them the party supply and cake/snacks. The price is really reasonable and way they do the scheduling is perfect. Check them out for your next party! (Not going to lie, it was actually fun jumping around as an adult too!)

Date: 8 years ago

Review №135

Rating: 2

So... We used to go to Texas Dreams for more than 3 years. We moved to Allen a couple of months ago and I traded a very client friendly professional facility for Metroplex. Im am not impressed. Some of the coaches are great, however the facility in general is not very well run, front desk staff is unprofessional and not customer service oriented at all. There is hardly a floor manager present to supervise and resolve any issues there maybe. Their attitude is not one that wants or appreciates your/my business, and even though they have preschool classes, there isnt much flexibility. Here are a few examples and comparisons: my 3 year old can be shy going into a class. At Texas Dreams (TD) the floor supervisor - who btw is very friendly - would step in every time my son wouldnt go in or cry, talk to him, motivate him etc. Though not the norm, they would allow him to have his lovey at the begging of class and eventually he was used to and would run to class with a smile on his face (hat off to TD staff). At Meteoplex (M): same scenario. Coach walked away, rightfully tending to other kids. No one stepped in to help and motivate the 3 year old. We lost a session. He hated the place. Upon my request, they agreed to let him do a make up. So, on the day of make up, having no other options, my 5 year old (who has been doing gymnastics for 3.5 years) had to be tagging along. So I asked if she could participate in a class rather sitting there for an hour. I was more than willing for an extra session. Front desk flat out refused. I asked to talk to a supervisor: not one present. So, a very disappointed 5 year old in gymnastic gear had to sit and watch. They made no effort to accommodate is or to retain our business. So, though its a drag, I am seriously considering driving the 30 miles and give my business to a place that appreciates it, and a place that encourages and motivates my children.

Date: 9 years ago

Review №136

Rating: 1

Unless they had no control over the pricing, $20 for a single day regional admission is nothing short of price gouging. We sat on an aluminum bench placed at floor level, which made it nearly impossible to watch the floor competition. For what this cost in admission (not to mention fees related to competition), this event should have been held in a proper arena. I nearly forgot! They charged $20 and couldnt take a credit or debit card. Cash or check only, but you want to gouge $20? Who the heck writes checks, and who carries enough cash for a small family to get in?

Date: 9 years ago

Review №137

Rating: 5

Date: 10 years ago

Review №138

Rating: 5

Love Coach Cameron!

Date: 10 years ago

Review №139

Rating: 5

Date: 10 years ago

Review №140

Rating: 5

I LOVE METROPLEX!!!! The new facilities are GREAT, the coaches are fantastic and professional, and the birthday party i attended was a blast! Parents night out is also my number one choice for fridays and saturdays!

Date: 10 years ago

Review №141

Rating: 2

The instructors are not friendly over there, my daughter was not treated fairly, bad experience. She is much happier after we switched her to another place. Not recommended.

Date: 11 years ago